$2300 device turned into brick by cloud security check that manufacturer no longer supports

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• Channel: Louis Rossmann
• Video: $2300 device turned into brick by cloud security check that manufacturer no longer supports
• Date: 2025-01-10
• Description:

https://www.magicleap.care/hc/en-us/articles/18878883445645-Magic-Leap-1-End-of-Life

https://x.com/slukas/status/1697060352146715052

https://old.reddit.com/r/magicleap/comments/1do4jq6/open_letter_to_magic_leap_regarding_ml1_eol/

https://old.reddit.com/r/magicleap/comments/13kgpx4/magic_leap_one_hackability_and_end_of_support/

AI Disclaimer

The Summary and Transcription below were generated using artificial intelligence (AI). While efforts have been made to ensure accuracy and coherence, the following points should be noted:

• The transcript is machine-generated and is likely to contain inaccuracies, omissions, or misinterpretations due to the limitations of automated transcription technology.
• The summary, created using AI, is derived from this transcript and will likely not capture the nuances, tone, and context of the original content.
• Users should exercise caution and verify the information, considering the compounded limitations of two layers of AI processing.

AI Summary

In this video, Louis Rossmann discusses how Magic Leap's $2,300 AR headset was turned into a brick by a cloud security check that the manufacturer no longer supports. He explains how this is an example of a company taking away ownership and control from customers, and how this can be seen as a form of "getting effed" by the company. Rossmann also touches on the idea that companies should not have the right to take away functionality or access to devices simply because they no longer support them.

Magic Leap's End-of-Life Announcement

Magic Leap announced in December 2024 that their Magic Leap One AR headset would no longer receive OS updates, care support, or cloud services. This means that customers who purchased the device will not be able to use it anymore due to a hard-coded security check that requires authentication with the company's cloud server.

Cloud Services and Device Brick

Rossmann explains how every six months, Magic Leap performs a hard-coded security check on the device to ensure it is connected to their cloud server. If this check fails, the device cannot be used, effectively "bricking" it. This means that even if customers have paid for the device, they will not be able to use it anymore once the company stops supporting it.

Ownership and Control

Rossmann argues that companies like Magic Leap are taking away ownership and control from customers by requiring devices to connect to their servers in order to function. He suggests that this is a form of "getting effed" by the company, where customers are not able to use their devices simply because the company no longer supports them.

The Importance of Server Maintenance

Rossmann notes that companies like Magic Leap may claim they cannot afford to maintain servers forever, but this does not justify taking away ownership and control from customers. He suggests that customers should be able to specify how their devices can connect to servers, rather than relying on the manufacturer's server.

Conclusion

The video concludes with Rossmann emphasizing the importance of companies respecting customer ownership and control over devices. He encourages viewers to share their thoughts on this topic and to consider purchasing products from companies that prioritize customer rights.

AI Transcription

Hey everybody, how's it going? Hope you're having a lovely day. Welcome to today's episode of How You're Getting F'd. I'm your host, Louis Rossman. In today's episode, we're gonna be discussing a company that made an AR headset. This is a you're getting F'd you may have forgotten about because they announced it a while back that they'd be F'ing you in the new year. But I'm here to remind you, just in case you forgot that you were getting F'd, that you're getting F'd, so that you know to not buy products from this company ever again, or products that are similar to this product from a company that sells something like it ever again. We're gonna be talking about the Magic Leap headset. This is a $2,300 headset that they have politely told all of their customers to get F'd on. It says over here, as of December 31st, 2024, the Magic Leap 1 is no longer supported. Magic Leap 1 will no longer receive OS updates or care support. And you may think, okay, whatever. I'm not gonna get an operating system update. I'm stuck on the old version. That's the old definition of ownership. The old definition of ownership meant that you could not use Windows 10 on your Pentium 2. The new definition of ownership is you don't even get to use Windows 95 on your Pentium 2 because your computer, which is what everything we use is, has to connect to the internet in order to work.

Get permission from the manufacturer because getting permission when you bought it is not enough this has to connect to their server the magic leap one core functionality including the device and apps have reached end of life also the cloud services are no longer available now why are these cloud services so very important if you take a look over here this is this is an interesting one from twitter steve lucas this is my understanding every six months the the one is a hard-coded security check to cloud query for authentication if this doesn't pass the device cannot be used if the cloud server shuts down there is nothing to authenticate against and the device essentially bricks out.

This cost over $2,000. $2,000. Now I know that this announcement was made quite a while ago, so you may wonder, why am I pouring salt on the wound in the new year only a few days after it stopped being supported? So you remember that you got fucked in the hopes that you won't get fucked again.

The Who had a good song about this. It was just a little bit more G-rated.

I know somebody out there is going to say, oh, you know, this is from 2018. It's old. You're not going to keep your augmented reality headset for six years, are you? That's not the point. Not the point. Why should they be able to take it away from you? Somebody out there is going to say, well, they can't afford to run those servers forever. You only paid once. You expect too much. You're entitled. But you're the one who made the conscious choice to require that this device connect to your server to run. When I buy a cloud security camera, I don't feel entitled to utilize the manufacturer's servers forever. What I like to do is I like the ability to specify that it can use mine, so that if you turn off your computer, my computer still works. I think that's a good way to phrase it. Don't kill my computer because you turned yours off. Somebody in the comments has to be able to make some sort of better catchy slogan based on that. Just because you turned your computer off doesn't mean you have the right to kill them. That has to become a thing. I'm going to fix that slogan. I'm going to make it better, and I'm going to put it on a t-shirt, mouse pad, maybe include Mr. Clinton. He hasn't been jumping up here as often as he used to. I have to get him some stairs because apparently he has a degenerative bone disease that's messing with his spine, so he's not as active as he is.

He used to be, unfortunately, but I'm going to do my best to get some stairs and everything so you guys can see him up here again. He used to like jump out of my chair and he used to sit right next to me and he hasn't really done that a lot over the past year, year and a half. And it's a big part of it is because he can't do it anymore. But anyway, see you in the next video. Bye now.

(Interlude)

Hey everybody, how's it going? To my left is Mr. Clinton the cat. Say hi, Clinton. Boy. So, today's video is going to be on this Dell Luna concept that a lot of you have been-