Consumer Rights Wiki

Cox Communications

Cox Communications is an Atlanta-based American telecommunications company which provides internet, TV, home automation, and phone services. Cox operates in 18 states, providing service to roughly 7 million home and business customers. They reported $12.6 billion in total revenue for 2020. [1] Cox is a subsidiary of Cox Enterprises. It is the largest private broadband company in the United States and 3rd largest broadband company overall in the United States. [2]

Cox Communications
Basic information
Founded 1962
Legal Structure Subsidiary
Industry Telecommunications
Official website https://www.cox.com/

Consumer-impact summary edit

Overview of concerns that arise from the conduct towards users of the product (if applicable):

  • User Freedom
  • User Privacy
  • Business Model
  • Market Control

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Cox does not have a click-to-cancel policy for canceling services, instead requiring you to either call support, live chat with an agent online, or visit a physical store. [3] During the call, chat, or visit, the customer service representative will attempt to convince you to keep the service. If you live chat from the website, they will request your account information even if you are signed-in.

Cox has decreased the internet speed of entire neighborhoods due to a few customers using excessive data. [4]

Cox and its affiliates collects certain information, such as, "referring URL, clicks, cursor movement, and scrolling activity" to "deliver relevant ads and other content to you on the Online Service and certain third-party services."[5] This includes Nielsen, [6] which is a registered data broker in the state of California. [7]

Cox has a forced arbitration clause in its terms of service. Opting out requires sending a letter to Cox's headquarters within 30 days of starting services for new customers. There is also a clause barring class-action lawsuits. [8]

Incidents edit

Add one-paragraph summaries of incidents below in sub-sections, which link to each incident's main article while linking to the main article and including a short summary. It is acceptable to create an incident summary before the main page for an incident has been created. To link to the page use the "Hatnote" or "Main" templates.

If the company has numerous incidents then format them in a table (see Amazon for an example).

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Products edit

This is a list of the company's product lines with articles on this wiki.

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See also edit

References edit

  1. ↑ "Cox Communications Fact Sheet". Retrieved 2025-08-16.{{cite web}}: CS1 maint: url-status (link)
  2. ↑ "Cox Communications". Cox Enterprises. Retrieved 2025-08-16.{{cite web}}: CS1 maint: url-status (link)
  3. ↑ "Disconnect or Cancel Service". Retrieved 2025-08-16.{{cite web}}: CS1 maint: url-status (link)
  4. ↑ Brodkin, Jon (2020-06-08). "Cox slows Internet speeds in entire neighborhoods to punish any heavy users". Ars Technica. Retrieved 2025-08-16.{{cite news}}: CS1 maint: url-status (link)
  5. ↑ "Cox Online Privacy Policy Section 1B". 2024-11-07. Retrieved 2025-08-16.
  6. ↑ "Cox Online Privacy Policy Section 5". 2024-11-07. Retrieved 2025-08-16.{{cite web}}: CS1 maint: url-status (link)
  7. ↑ "Data Broker Registration for Nielsen Marketing Cloud". State of California Department of Justice. 2022-12-21. Retrieved 2025-08-16.{{cite web}}: CS1 maint: url-status (link)
  8. ↑ "Cox Residential Customer Service Agreement". 2025-01-01. Retrieved 2025-08-16.{{cite web}}: CS1 maint: url-status (link)
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