Jump to content

Elgato forces Stream Deck users to sign up

From Consumer Rights Wiki

Article Status Notice: This Article is a stub


This article is underdeveloped, and needs additional work to meet the wiki's Content Guidelines and be in line with our Mission Statement for comprehensive coverage of consumer protection issues. Learn more ▼

Elgato, business behind Stream deck removed ability to download or update plugins without an account. After change, user have to have an account in order to get any new content in user friendly way.

Background[edit | edit source]

Information about the product/service history to provide the necessary context surrounding the incident


Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

Until Stream deck software version 6.4, user could install any plugins without account. With 6.4 update plugin installation process changed. Company provides instructions for that on their support side.

[Incident][edit | edit source]

Change this section's title to be descriptive of the incident.

Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention.


Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

Elgato's response[edit | edit source]

If applicable, add the proposed solution to the issues by the company.


Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

They allow for plugin side-load. It's inconvenient and sometimes impossible to do. In order to do so, developer has to release plugin via different channel than marketplace, e.g. GitHub.

Lawsuit[edit | edit source]

If applicable, add any information regarding litigation around the incident here.

Claims

Main claims of the suit.

Rebuttal

The response of the company or counterclaims.

Outcome

The outcome of the suit, if any.


Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.


Consumer response[edit | edit source]

Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.


Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.


References[edit | edit source]

https://marketplace.elgato.com/learn/announcements/stream-deck-marketplace-questions-answered

https://www.reddit.com/r/elgato/comments/17mqcda/updating_plugins_on_stream_deck_64_without_an/

Add a category with the same name as the product, service, website, software, product line or company that this article is about.

The "Incidents" category is not needed.


Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.