Short summary of the incident. Usually 2-3 sentences that summarize the contents or the article.
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Information about the product/service history to provide the necessary context surrounding the incident
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Change this section's title to be descriptive of the incident.
Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention.
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When ordering a DNA test, the default option for a trial subscription to additional services on the website is activated, which charges a yearly fee of about 120 euros unless you cancel it before the end of the trial period. Most likely done as a checkbox with the checkbox already checked (when it happened to me, I didn't even notice it).
If applicable, add the proposed solution to the issues by the company.
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When you contact the support service, they insist that you used the site and features for which you are charged and don't want to refund the full amount. Instead, they offer to refund part of the amount (about 50 euros) and add a few more months of using their service as a gift on top of the year already paid.
If applicable, add any information regarding litigation around the incident here.
Claims
Main claims of the suit.
Rebuttal
The response of the company or counterclaims.
Outcome
The outcome of the suit, if any.
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Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.
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Add a category named after the associated product, service, website, software, product line or company
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