Razer Nari Ultimate - simple dongle replacement impossible due to zero offering by Razer

Razer Nari Ultimate, the product

The Product

The Razer Nari Ultimate is a headset product offering 7.1 surround sound, haptic feedback and other features to make this the "ultimate" listening device. Regarding connectivity, the customer is able to use 3.5 mm with an extended AUX cable and a USB-A 2.4 GHz dongle for wireless connectivity. With options, the customer is able to switch between wired and wireless listening experiences offering greater flexibility.

The Issue

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This is what's left when attempting to inspect the internal components of the dongle. With no physical damage prior to this repair attmept, there is no clear reason for the component to become unusable as there are no moving parts.

When it comes to using wireless functions, the choices come down to USB 2.4 GHz dongles or Bluetooth. The headset in question provides a 2.4 GHz USB type A dongle for wireless connectivity with a computer. The component stays plugged into the USB port on a computer and reliably provides a wireless connection.

However, when the ability to wireless connect disappears without warning, one troubleshoots to ensure the issue isn't with software or drivers. As it turns out, when software and drivers get ruled out, the next thing to check is the hardware. In this instance, testing the USB dongle with multiple USB ports on the same computer then plugging it into a different computer will yield no change. The PC will not detect the dongle when it's plugged in. Keep in mind the headset itself does not have any issues -- 3.5 mm connectivity works fine, powers on fine, charges fine, and the volume controls still work.

At this stage, being able to order a replacement dongle. However, when checking Razer's webpage for extra parts, no dongles for the Nari are mentioned whatsoever.

Incidents

Example incident one (August 23, 2023)

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Owner of the Razer Nari Ultimate completed their troubleshooting and concluded they only needed a replacement dongle. Posting their concers, there has been zero response from Razer addressing the customer's matter. Other customers shared their concerns.

See also

Razer also is making things difficult when it comes to providing support for some of their products.