Repairshopr responds to TOS changes by gaslighting users: MIGRATE OFF THIS SINKING SHIP!
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- Channel: Louis Rossmann
- Video: INTRODUCING THE CONSUMER PROTECTION DATABASE: EXPOSE EXPLOITATION & HOLD COMPANIES ACCOUNTABLE!
- Date: 2025-01-14
- Description:
🎯 WANT TO HELP?
👉 https://wiki.rossmanngroup.com/index.php/How_to_help
💬 JOIN THE DISCUSSION:
👉 https://wiki.rossmanngroup.com/chat
📚 EXPLORE THE WIKI:
- Sample Theme Article: https://wiki.rossmanngroup.com/index.php/EULA_roofie
- Sample Company Practice Article: https://wiki.rossmanngroup.com/index.php/Netflix
🎥 VIDEOS REFERENCED IN THIS VIDEO:
- https://www.youtube.com/watch?v=AUaJ8pDlxi8
- https://www.youtube.com/watch?v=seyvYETWf34
- https://www.youtube.com/watch?v=AddtrV6UFFs
- https://www.youtube.com/watch?v=AUaJ8pDlxi8&t=447s
- https://www.youtube.com/watch?v=G1BX3oshtto
- https://www.nbcbayarea.com/investigations/consumer/lg-refrigerators-failures-update/3465620/
- https://www.youtube.com/watch?v=Km-QqU5Pk84
- https://www.youtube.com/watch?v=3suztVz8s7s
📜 USEFUL ARTICLES AND SOURCES:
🛠️ ADDITIONAL RESOURCES:
AI Disclaimer[edit | edit source]
The Summary and Transcription below were generated using artificial intelligence (AI). While efforts have been made to ensure accuracy and coherence, the following points should be noted:
- The transcript is machine-generated and is likely to contain inaccuracies, omissions, or misinterpretations due to the limitations of automated transcription technology.
- The summary, created using AI, is derived from this transcript and will likely not capture the nuances, tone, and context of the original content.
- Users should exercise caution and verify the information, considering the compounded limitations of two layers of AI processing.
AI Summary[edit | edit source]
This video introduces the Consumer Protection Database, a project aimed at exposing exploitation and holding companies accountable for their actions. Louis Rossmann explains that consumer protection has evolved over time, from simple issues in the 1970s to complex problems today, such as companies taking away users' rights to repair, privacy, and ownership.
The Evolution of Consumer Protection[edit | edit source]
Consumer protection has changed significantly since the 1970s. In the past, it was about ensuring that products were safe for use by children (e.g., a toy being listed for ages 2-6 but actually being hazardous). Today, consumer protection involves issues like companies taking away users' rights to repair, privacy, and ownership.
The Importance of Right to Repair[edit | edit source]
The right to repair is essential in today's world. Companies are increasingly restricting users' ability to repair their own devices, forcing them to pay for expensive repairs or replacement parts. This can lead to a loss of control over personal data and a lack of transparency in the supply chain.
The Failure of Government Agencies[edit | edit source]
Government agencies, such as the FTC, have failed to hold companies accountable for their actions. Despite efforts to regulate companies, they continue to exploit consumers through practices like forced arbitration, EULA roofies, and other anti-consumer practices.
The Need for a Centralized Repository[edit | edit source]
To address these issues, Louis Rossmann proposes creating a centralized repository, the Consumer Action Taskforce Wiki (CAT), where instances of company exploitation can be logged and documented. This will provide a resource for consumers to understand their rights and hold companies accountable.
The Role of the CAT Wiki[edit | edit source]
The CAT Wiki is designed to be a neutral, factual resource that provides information on systemic violations of consumer rights. It will include articles on specific issues, such as HP's EULA roofie practice, Netflix's obfuscation of 4K requirements, and other anti-consumer practices.
The Importance of Community Involvement[edit | edit source]
The success of the CAT Wiki relies on community involvement. Louis Rossmann invites viewers to contribute by creating articles based on his videos, editing existing content, or reporting instances of company exploitation. This will help create a comprehensive resource that can be used to inform and educate consumers.
The Goal of the Consumer Action Taskforce[edit | edit source]
The ultimate goal of the CAT Wiki is to become a widely recognized and respected resource for consumer protection information. By creating a centralized repository of knowledge, Louis Rossmann hopes to empower consumers to take control of their rights and hold companies accountable for their actions.
Transcription[edit | edit source]
Hey everybody, how's it going? I hope you're having a lovely day today.
I'd like to announce a project that I will need all of your help with. This is a project that is so important that I'm doing my best to tie up all loose ends so that I have all of my spare time to spend on this project without trying to split it between 20 different things that I'm doing. The creation of a Consumer Protection Wiki is what we are aiming for. We will explain the issues, how they affect you, the companies that take part in these issues, and we will log every single instance of a company trying to take away your right to repair, your right to privacy, changing the terms of the sale, Eula roofying you, and all of that.
For example, when a company like Pluralsight, as I said yesterday, has a lifetime license for something and it just emails you to say your lifetime license has been revoked, and we're allowed to do that because we have this clause on page 898 of the terms and conditions that goes into here. The reason that I think this is very important is because we have new consumer protection issues. Consumer protection means something new in 2025 compared to what it meant in 1978.
Consumer protection in the 70s was when a toy was listed for ages 2 through 6, but people who were 3 years old sometimes will bite on the head of this action figure and then choke on it, so this really should be listed as ages 5 to 10. Consumer protection in the 70s was these people are advertising a service as $1.99, but when you show up, it′s $1.99, but when you show up, it′s $2.49. Consumer protection now is I paid for something, I bought it, I was supposed to get a lifetime license, and the company can revoke it because in order to access it, I have to connect to their server. Because you don't own anything anymore. Consumer protection in 2025 means that your vehicle spies on you, reports everything about your driving data to the manufacturer who then sells it to Lexus Nexus who then sells it to an insurance company, and they use that as a justification to raise your insurance rates based on spying on every single one of your driving habits without your consent. Consumer protection in 2025 means that you have a television that you bought and fing paid for with specific terms, when you bought the television, and then you turn it on one day, and it gives you some fing error saying that you're not going to be able to use it. You can't even change the HDMI Source until you would accept unforced arbitration which takes away your ability to take them to court. Your fundamental rights as an American if they screw you - these are rights that are very important
As I talk about in this channel many times, Apple has come out with products over the course of the last decade and a half that have a lot of design flaws, and one of the only things that allows people to get justice for this, that allows them to get a warranty service, so they don't have to pay 600 dollars for a replacement board when apple should be replacing the board for free that has a defect on it, are class action lawsuits. You may think class actions are a way for lawyers to get rich. Yes. you may think that a lot of times they don't work. Yes. Simultaneously, class action lawsuits are the reason that a 2011 MacBook Pro with a bad GPU gets replaced for free rather than 600. It′s why your device, your butterfly keyboard that they would want 3 to 600 to replace, is free, because there was a class action lawsuit. It is one of our few ways in the United States of America of holding companies accountable and responsible when they do something wrong, because our government doesn't. Even with one of the most Progressive FTC Chiefs of our time. I've gone over this on this channel. When a company like Weber Grills breaks the terms of the Magnuson Moss Warranty Act, they get fined nothing. nothing! Harley-Davidson did the same thing. I have a video on that. You know how much they got fined? Nothing. You know how much Lena Khan and her FTC could've fined them? 40 thousand per instance. You know how much they paid? Nothing. less money than I paid to New York City over a fine for not having a license number on my receipt 14 years ago.
Companies are not held accountable or responsible by our government because our government is a joke, and it will become more of a joke as the new incoming FTC chair Andrew Ferguson is an individual that literally dissented on oneclick cancel and did not even have the courtesy to say why he disagreed with the idea of oneclick cancel. This is an area where there really is not a lot of work being done when it comes to new consumer protection.
New consumer protection is when a company takes away your right to privacy and your right to say that you own what you bought and fing paid for. Modern consumer protection is I bought the security camera that advertised itself as sending alerts to my phone, and then when the new security camera comes out a year later awww sucks to suck, they deactivated my ability to get alerts on this one, and I can't connect it to my own server to use it that way because they don't let me. Somebody needs to go over this, and I don't see anybody going over the general enshitification of the rights of ownership at all. It just fundamentally doesn't exist. I would like to create a central repository for all this information and we are going to be creating that with your help. I hope.
I have created wiki.rossmanngroup.com. This is the Consumer Action Task Force. The reason I'm calling it the Consumer Action Task Force is because originally, it was the Consumer Protection Wiki, and I just again, I just - I can't name this thing the CP Wiki - a little bit of market research is incredibly important. I love the company I work for, God bless Futu, God bless Aaron for what he's trying to do. 5 minutes of market research would have allowed him to see that he's essentially one vowel away from being completely and utterly uncurly irrecoverably destroyed.
This is the Consumer Action Task Force. The idea behind this is we want to log every single instance of a company taking part in one of these anti-ownership practices where they deceive you, where they take away your ability to have privacy, where they take away your ability to repair what you own, where they take away your ability to say that you own what you own. This will be a centralized repository for everything that I discuss. If I were doing this properly, what I would have done over the past 10 years, every time I discussed something on this channel, I would have created an article in this wiki, and going forward, every time I do a video on this channel, I will be making an article in this wiki.
This Wiki is editable and contributable to by anybody. You do not have to sign in. you can use this Wiki without even having to create an account, and you can edit articles or create them without making an account. This was a decision made because I wanted to get as maximum engagement as humanly possible. I want you to have that little dopamine rush, seeing oh wow, I corrected something that was wrong, or I added a source, and it just shows up immediately.
This requires a lot of moderation to make sure that this does not get filled with spam and scams. And we've got a great moderation team working around the clock to make sure that that happens.
This wiki has no sponsors, and it likely never will. This is not a way to make money; this is a way to hold companies accountable and responsible for when they do this type of anti-consumer bullshit. We already have some articles on HP, we have articles on Netflix that discuss some of the items that I've been talking about on this channel for a while, like when you pay for 4K and they kind of obfuscate the fact that you have to jump through a bunch of hoops for it. What we want to do is site this rather than it just being a rant from somebody that sounds like they are an autist on cocaine with borderline personality disorder, which has been this channel for the past 15 years. When you go over here, we are not just going to say this, that, and the other; we are going to provide citations. we are going to show that this is on page six of the end of the terms of service. we're going to show you how difficult it is to define the terms of service with real pictures. we are going to have factual citations and links to all these different terms. we are going to have very specific details so that this is very easy to confirm that this company has taken part in this anti-consumer practice, and we're going to show you exactly how it happens. And by "we," I mean "you." This Wiki is the Natural Evolution of what I've been doing on this channel for a long period time. When I go back to this channel again, I'm not going to lie and bullshit you and claim that a lot of the right-to-repair stuff that I've done has been successful in fact, a year and a half ago, I did a video titled "Reflections on losing 15 years in professional repair." I've done a lot to advocate for right to repair, and I've done a lot to try and move my industry forward as well as other related industries, forward, and as well as getting your own consumer rights moved forward so that you have the ability to fix what you own but in many ways I have failed when it comes to getting a wheelchair right-to-repair bill passed. We won. When we came to getting a tractor right-to-repair bill passed. We won, we got some consumer electronics ones, but they're mostly toothless, and let's be real. You can head over to Salem Textpert's channel, he discusses it better than I do. Over the past several years, it is more difficult to find parts now, more difficult to get schematics, more difficult to do everything, and the repair industry that I was hoping to improve, because I wanted to see people be able to follow my footsteps and become more successful, is an industry where it is literally more difficult now than it was 5 years ago.
I used to do board repair for 250 plus tax. I used to be able to get my donor boards for 12 bucks. I used to be able to buy chips for 1 to 5 dollars. Now, I literally have to pay 250 to 400 for a single fing donor board. Apple has managed to come up with a way in their supply chain where they're literally grinding boards down to dust to make sure that donor boards don't make it to people like me if they don't pass their quality assurance Quality Control process. chips are not available, many parts are not available at some point, many of these things that I do are going to be going away, but I don't think that simply because I failed in my particular industry means that this is going to be a fail as a whole. If you look at my channel over the past several years and how this channel has evolved, it really has become a consumer rights and consumer advocacy channel, and I could see how that started. Over in their early day videos where I was just talking about basic things in business, finding a career, restocking fees, Groupon grade A minus a plus LCDs as time went on, I showed you a couple of different MacBook repairs while talking about some of my general business philosophy, and as time went on, I started showing you why it was difficult to do a lot of the repairs, and Apple products that I work on, I talked about right to repair, and I talked about the issues involved in right to repair. I started showing up at legislative hearings to talk about this on a regular basis. At some point, I took a little detour to talk about Manhattan real estate, but I came back to the topic of right to repair. And over the past several years, this channel has evolved into the welcome to today's episode of how you're f'ed I'm Louis Rossmann show. Many of you would submit issues that were somewhat terribly related to right to repair sometimes not even related to right to repair but related to consumer rights in general, and one of the things that all these issues that you guys talk about have in common. They all go under this umbrella of ownership. Right to repair as Kyle at iFixit says: "If you can't fix what you own, do you really own what you own?" If you don't have if if your car is going to tell other people how you're driving and then report on you to the insurance company, do you own your car or does General Motors own your car or does your insurance company own your car? If you have a camera that you buy but that camera that you buy does not send notifications to your phone anymore if the manufacturer turns the server off, and you can't tell that camera to connect to your own server, do you own that camera to the manufacturer? If you can't use your remote to change the HDMI port on your television to a different Source because Roku decided they want to force arbitration on you, do you own that television or does Roku.
Modern consumer protection is mostly a joke, and I'd like to try and utilize this to get people informed and excited to understand what is going on.
I know what many of the pessimists are going to say: "You're going to say well nobody's going to care about this even if you inform people; nobody's going to care." And to some extent, you are right. If there's anything that I've learned over the past 15 years of working in this particular business, nobody cares until something personally affects them. When I talk about all these design flaws in this video, everybody thinks this is a joke; he's just bullshitting all the stuff is made up. And the same type of people that would think that I'm an asshole and I'm making all this up, I'm just a hater are the same people that would start to really care about the issue when they had that issue when they experienced that issue. They'd show up at my store and they would go: "I never knew that this was a problem; I can't believe they did this to me." Once an issue personally affects somebody, that is the point at which they care, and that is the point at which they are engaged, excited, and involved. Every single time I told somebody I am able to do this fix for 75 dollars. But I′m this close to not even being able to do it if you wanted to pay me 2,000 dollars because a schematic or a trip or something else is not available. But here I was able to do it, I am able to get your data back, here's all your stuff and it took me 20 minutes. I have now sold somebody on right to repair, not because of a bumper sticker, not because I shamed them, not because I told them to not because I had a cat meow in their face over and over again that doesn't even belong to me, you are not my cat, get out of my house - you are not my cat. You are not my cat. My Clinton is here; my Barry is there. I don't know who the f you are, but it's time for you to go.
You all seriousness, the way that I get people sold on an issue is once they've experienced that issue for themselves, they understand why it's a problem because they've experienced it for themselves, and then at that point, that's when I show them all the information, that's when I show them what they can do, and that's when I get them invested. The same thing is going to happen here. Your neighbor doesn't care about any of this, your neighbor thinks that you're just bitching when you have a television that doesn't allow you to change because you have to accept unforced arbitration. They go "Why don't you just say accept? what's wrong with you, why are you such a conspiracy theorist?" But that is the same individual that is at some point in time going to a television that is not covered under warranty when it breaks 6 months later because of a manufacturer defect where a class action lawsuit to try to get them held accountable and responsible and provide a free warranty repair service to their customers fails because everybody had signed a forced arbitration agreement. That's going to be somebody that at some point in time is not going to be able to afford a new television. People think that you're paranoid when you say that I don't want my device spying on me all the time, I don't care well just hit accept in the car terms of service. They don't what do you think that they're going through all your stuff and seeing how you drive? When their insurance rates double, yes, they do, and that is when it personally affects them.
When there is a data breach on a service that they are using, and every single message they send every single thing that they said private matters that they do not want public are all made available, they'll care. When there is a data breach from all this information that's being collected because let's be real, no server is unhackable, it's just a matter of time, just a matter of how many people are f'ing with it. They'll care. When it comes to right to repair. I have 15 years of experience here. Nobody cares about this issue until it personally affects them. Nobody cares until I am not able to get access to this Frame when Apple makes a device where literally all of the pressure from the hinge is placed on one teeny tiny hair thickness thread of aluminum or aluminium. if Dave Jones is watching, always respected Dave Jones, always respected Dave Jones. Over here,they're not going to care. Nobody cares about right to repair until they have a board failure, and Apple takes a board that looks like this and in their warranty repair program replaces it with a board that looks like somebody left it on the barbecue for a little too long.
Once people are activated, once they realize that there is an incentive structure for to care about this, that's when you hit them with the Consumer Action Task Force wiki, that's when you say "by the way, here's all the other ways you're being screwed; here's what the Eula roofying is, here's what the change in the terms of the sale is, here's what forced arbitration is, here's how all these privacy violations take place, here's how your f'ing washing machine made you sign an end-user license agreement, in terms of service that gave them access to all your personal data. Here's how Adobe decided that you were not going to be able to get access to anything in your Creative Cloud anymore unless you sign an agreement to have machine learning go through all your stuff. Which by the way, everybody said: "why don't you just opt out?" Because you had to hit accept in order to log in and opt out.
Machine learning - it's one of those kind of things like it's like pouring food coloring in a pond. Like it's very easy to get the food coloring in to turn the pond red. it's really f'ing hard to pull the coloring out after the fact.
Lots of people are not going to care about any of this, and right now, they don't, but that doesn't mean that they're not going to care tomorrow, and it doesn't mean that we are not going to do the organization work necessary so that once they do care, we got somebody who's set for life. We have somebody that is going to care about these issues talk about these issues tell their friends about these issues when they work at a company that takes part in this say "F you, I quit," if you do this, when they become politicians decide that they're going to push for real consumer protection legislation, that are going to call up the FTC and say "hey, I saw that you could find that company that over my mother $40,000 an instance. Why'd you find them zero?"
It starts with organization, and it starts with taking all of these instances of companies doing this type of shit and putting it into one Central repository that is easy to browse. What is this Consumer Action Task Force wiki for? This is for instances where there is a systemic violation of your rights of ownership. This is not going to be yelp. If Lewis gets over by a plumber that didn't do the job right. That's for Yelp and a local consumer protection agency, that is not for this wiki. If I have sent your laptop into Razer, and Razer says that my keyboard had a non-working "y" key when they got it, and you said the "Y" works when they got it. that is not for this wiki, that is not a systemic issue that takes away your rights of ownership, that is not a systemic scam. That is a he said she said between you and a company. That's a yelp review. If Razer is systemically removing they "y" key from every single device that shows up at their repair shop and there is internal documentation that an employee leaks that says they are purposely removing the "y" key just to f with you, then that goes over here. if there is a systemic privacy violation a systemic right to repair or ownership violation that goes in here. I do not want this to become yelp. this is no t supposed to become yelp 2.0. nor is this going to be a place where people can slander businesses willy nilly without citations, facts, and evidence. Above all, this is not my youtube channel. My YouTube channel is where I am bombastic and as I said in the beginning of the video kind of come off as an Austist high on cocaine with borderline personality disorder. that is not what this is for. I am funny when yelling at the camera you show up all everybody shows up to see angry man yells a camera. this is supposed to be something that is written in a neutral tone of voice so that I could show this thing to a senator and have them understand why these are issues and get people who were not here not here to to enjoy the bombastic crazy person yelling into a camera because this is not an act this is real this is who I am.
There's a laugh going on here for a reason.
So will you help me out? the first thing that you could do to help out because I wasn't doing this as I went along I have about 3,000 videos that need to be entered into this wiki in into articles here's a bunch of them so this is a list over here and this list goes over all of the videos that I have the first thing is that many of these videos are not going to be relevant. So if I have a video that's talking about Mr Clinton that is not a video uh that belongs here. If I talk about La fitness's cancellation process that would belong here. If I am talking about a a post that I read on Reddit in a random Forum about dating that does not belong here. A video going over how to fix an ebike motor does not belong here. A video going over other issues does belong here a kitty that is meowing as it comes up my stairs who does not belong to me does not belong in this Wii and above all does not belong in my house does not belong in my house here I'll give you a greeny okay here you go here you go you freaking here have a greeny have a greeny
a video of me riding my bike does not belong in the wiki. A video of me going over a systemic privacy or ownership violation does belong in this wiki. what I need you guys to do to help me out is to go through this entire list and try and help turn this thing into articles that fit according to the moderator guidelines that you could find on the homepage within the it's going to be linked to in the mission statement. I have a Discord that you can go to that's wiki.Rossmanngroup.com/chat. I know Discord sucks I get it but if I'm going to actually get people to show up and actually take part in this I got to use the platform that everybody's using I've learned from trying to switch to Matrix that that's kind of a cluster f.
Are you open helping out? I don't only want the things I've discussed in my videos to show up here. I want everything going forward to show up here. The things that I've missed to show up here. If we want change it has to start with us because as sure as f is not going to start with any Consumer Protection Agency in the United States of America. What we need to do here is come up with something that is so wide so good and used in such a widespread manner that a company may think to themselves 5 years from now hmm I was going to do this thing but if we make that decision we're going to end up in this thing which is kind of like the consumer reports of the the JD Power the 21st century that everybody reads. So we probably shouldn't do that. That's what we're going for here.
Something that actually makes it easier for a legislator that wants to write a bill going over this stuff to write something that is useful. It's a start. Help me out. I'm not asking for your money I'm not asking you to click on some sponsored bullshit. I'm not asking you to sign up for plural site or buy raycons I'm not asking you to buy my book or buy my course. Help me out. Help me create something that is bigger than what I've been trying to do with this Channel and myself. What do you say? You want to be a part of the consumer action task force the consumer protection of the 21st century? You want to be a part of cat this cat not you whoa here you go clinty have a Greenie that's a good kitty oh my God that was fast.
That's it for today and as always I hope you learned something. Thank you very much for contributing even the smallest contributions if you can't write an article make an edit if you can't make an edit even pointing out in the Discord here's where somebody spammed you or something. Any and all contributions are appreciated. Can't do it without you. Thank you. Mr Clinton. We'll see you in the next one. You are not my cat.