Creality

2026-05-22T18:32:21Z

177.233.4.58: Removed the autogenerated box just so the document looks clean

{{CompanyCargo
|Logo=Creality logo.svg
|Website=https://www.creality.com/
|Founded=2014|Industry=Technology
|Type=Private
|Description=Creality is a Chinese company that manufactures 3D printers and scanners.
}}

'''{{Wplink|Creality}}''' is a Chinese technology company headquartered in Shenzhen which manufactures 3D printers and 3D scanners<ref>{{Cite web |title=Scanners |url=https://store.creality.com/collections/scanners |url-status=live |archive-url=https://web.archive.org/web/20260129133218/https://store.creality.com/collections/scanners |archive-date=2026-01-29 |access-date=2026-02-05 |website=Creality}}</ref>

==Consumer impact summary==
*'''User freedom:''' Creality silently disabled the root access toggle for K1 series printers, making root access unavailable without using a computer. Creality forced an update to their Creality Scan smartphone app for their 3D scanners that removes the ability to plug the scanner into a phone to use features such as scanning with a phone link without a $369–$459 USD Creality Scan Bridge.
*'''Business model:''' Creality sells 3D printers and scanners. Creality has also paywalled features on their 3D scanners, requiring a $250–$300 USD Creality Scan Bridge.
*'''Market control:''' Creality has extensive competition, with other 3D printer brands such as [[Bambu Lab]], Prusa Research, and Ultimaker.

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Creality disables root access toggle on K1 series 3D printers===
Creality silently disabled the ability to root 3D printers which were advertised as having a toggle to gain root access to them.<ref name=":0">{{Cite web |title=Wiki for Creality Helper Script |url=https://guilouz.github.io/Creality-Helper-Script-Wiki/ |url-status=live |archive-url= |archive-date= |access-date=2026-03-26 |website=Wiki for Creality Helper Script}}</ref> Creality does not disclose this on their product page, despite nearly every review citing this as a feature. Creality also will not provide support for root-related failures.

There is currently a community bash script that exposes SSH and root access<ref name=":0" />, but doesn't have much use due to being incompatible with Klipper packages as of now.{{Citation needed}}

Models affected:
*K1
*K1C 2025<ref name=":1">{{Cite web |title=Root Disclaimer and Risk Warning |url=https://wiki.creality.com/en/k1-flagship-series/k1-series-general-documents/root-disclaimer-and-risk-warning |url-status=live |archive-url=https://web.archive.org/web/20260131114944/https://wiki.creality.com/en/k1-flagship-series/k1-series-general-documents/root-disclaimer-and-risk-warning |archive-date=2026-01-31 |access-date=2026-04-28 |website=Creality Wiki |quote=K1 series 2025 models (such as: K1 C 2025 & K1 Max 2025) do not support Root access}}</ref>
*K1 Max 2025<ref name=":1" />

===Creality forces update that removes features from their 3D scanners===
{{Main|Creality forces update that removes features from their 3D scanners}}

Creality's 3D scanners (Otter, Ferret, Raptor, RaptorX) were advertised that they would feature the ability to scan with a wired connection to a phone. Creality added this feature, but later forced an update to the Creality Scan smartphone app that locked access to the previously available features such as scanning with a phone link from their 3D scanners behind a paywall by requiring users to buy the Creality Scan Bridge, a proprietary device which costs $369–$459 USD<ref>{{Cite web |title=Creality Scan Bridge for CR-Scan Otter 3D Scanner, Wireless Scanning Kit for iPhone, Android and Mirror Screen |url=https://www.amazon.com/Creality-CR-Scan-Otter-Wireless-Scanning/dp/B0FD9QG1JL?dib=eyJ2IjoiMSJ9.xo1uhXwNWmpzj6vlxwxFSBfzh_BHJJnzD8o4U0CMN5hD4scHqRci6V4O4dl0-_y_-jbXb7K4YTX2ukcUM0Au7cRwdIfsIO6Lizk1KuFzqtz8KxXCVkjW8vPUdvdOkCV2ftmvlaWR66zt2_vebG5hUSXogTCKeXNWccFHScRzqr0gtNyxjnELlj_IwDjQpSb2v9UQDEsJeKtNyDPFx1ufQdxQNemAmNuReBtOY7ED0F4.tFmjAPhOXYX3BdnIeMKBpuhozjiBrDY1lZa-IY7qdbk&dib_tag=se |access-date=2026-05-03 |website=Amazon.com}}</ref><ref>{{Cite web |title=Creality Scan Bridge for Raptor, Raptor Pro and Sermoon S1 3D Scanner, Wireless Scanning Kit for iPhone, Android and Mirror Screen for Windows, Mac |url=https://www.amazon.com/Creality-CR-Scan-Raptor-Wireless-Scanning/dp/B0DKFGS458?dib=eyJ2IjoiMSJ9.xo1uhXwNWmpzj6vlxwxFSBfzh_BHJJnzD8o4U0CMN5hD4scHqRci6V4O4dl0-_y_-jbXb7K4YTX2ukcUM0Au7cRwdIfsIO6Lizk1KuFzqtz8KxXCVkjW8vPUdvdOkCV2ftmvlaWR66zt2_vebG5hUSXogTCKeXNWccFHScRzqr0gtNyxjnELlj_IwDjQpSb2v9UQDEsJeKtNyDPFx1ufQdxQNemAmNuReBtOY7ED0F4.tFmjAPhOXYX3BdnIeMKBpuhozjiBrDY1lZa-IY7qdbk&dib_tag=se |access-date=2026-05-03 |website=Amazon.com}}</ref>. The update is forced by updating the software as soon as the user has a stable internet connection and opens the Creality Scan 4 software. There is no option to opt-out, only the chance to install the update. Creality's reasoning for this update was that scanning with a USB cable could overload the phone's motherboard and reduce the battery life overtime.<ref>{{Cite web |title=CR-Scan Otter FAQ and Troubleshooting |url=https://wiki.creality.com/en/3d-scanner/cr-scan-otter/troubleshooting |url-status=live |archive-url=https://web.archive.org/web/20260211061438/https://wiki.creality.com/en/3d-scanner/cr-scan-otter/troubleshooting |archive-date=2026-02-11 |access-date=2026-02-11 |website=Creality Wiki |quote=This could overload your phone’s motherboard and seriously reduce battery life over time.}}</ref> 

==See also==
*[[Bambu Lab]]
*[[MakerBot]]
*[[Formlabs]]

==References==
{{Reflist}}

[[Category:{{PAGENAME}}]]
[[Category:Companies]]

Consumer Rights Wiki - User contributions [en]

Creality