Consumer Rights Wiki - User contributions [en]

Canadian internet providers circumvent CRTC protection

2025-08-22T15:43:45Z

BOCwizard:

{{ToneWarning}}
{{InfoboxProductLine
| Title = Fiber internet
| Release Year =1989
| Product Type =Fiber optic network
| In Production =Yes, still being expanded across Canada today via government grants
| Official Website =https://www.risq.quebec/
| Logo =Fibreoptic.jpg
}}Internet access is a monthly subscription to access a physical infrastructure. Modern internet connections use cable such a COAX or fiber optics to deliver TV and internet to homes across Canada. Once the cables are in place and the installation is complete, customer interactions or maintenance outside of accidents and the degradation of cables over time is typically not needed. The average life span of a fiber-optic cable ranges from 20 to 40 years.<ref>{{Cite web |last=Yaméogo |first=Banti Laure Mathilde |last2=Charlton |first2=Douglas W. |last3=Doucet |first3=David |last4=Desrosiers |first4=Christian |last5=O’Sullivan |first5=Maurice |last6=Tremblay |first6=Christine |date=25 Jan 2021 |title=Detecting Performance Degradation in Fiber-Optic Cables |url=https://www.etsmtl.ca/en/news/detecting-performance-degradation-fiber-optic-cables |url-status=live |access-date=14 May 2025 |website=www.etsmtl.ca}}</ref>

Internet access prices are mainly reflected by the speed, measured in megabits per second (Mbps), and the maximum data usage per month.

The Canadian Radio-television and Telecommunications Commission ([https://crtc.gc.ca/eng/home-accueil.htm CRTC]) is a protection agency in Canada to protect Canadians from abuse by larger telecom companies. They do not regulate prices internet service providers are charging the end users, with the exception of prohibiting differential pricing (i.e., when a company offers different prices for the same level of service). They do, however, regulate the rates telecom companies charge their competitors to utilize their fiber networks.<ref>{{Cite web |date=2025-01-17 |title=Internet - Our Role |url=https://crtc.gc.ca/eng/internet/role.htm |access-date=2025-08-14 |website=Canadian Radio-television and Telecommunications Commission}}</ref>

==Consumer Impact==
Business model - Time based increases.

The CRTC and contract laws have a loophole that allow for "inflation" based increases with 30 to 60 days notice. These increases occur on the base price of the service. They're not allowed to touch discounts for a term period, which is often 2 years. Lower prices are used to attract new clients. An example would be $50 per month for fiber with lifetime discount or lifetime price.

Videotron issues increases frequently also regardless of what your price starts at. These are the sweeping emailed internet increases in recent years:{{CitationNeeded}}

*December 4, 2024 - 2$ - Notice by email 60 days prior
*March 18, 2023 - 3$ - Notice by email 60 days prior
*April 15, 2022 - 1$ - Notice by email 60 days prior
*March 1, 2021 - 3$ - Notice by email 60 days prior

Other times, the increase notice is listed at the bottom of the bill sent to the consumer.
[[File:Screenshot 2025-05-13 144918.png|thumb|Example of yearly Bell increase notice that will apply to all clients regardless.]]
Bell issues frequent increases of 5 to 6$ also regardless of what price you're currently paying. Recent sign-ups start around 50$ for over 1Gbit fiber services. Their door to door vendors or instore vendors will often say the price is good for 2 years, which is a misrepresentation.{{Citation needed}}

*May 1st, 2025 - 6$
*Feb 1st, 2025 - 4$
*July 1st, 2024 - 5$
*March 1st 2024 - 5$

Prices are often regionally adjusted to target areas they want to increase signups in which makes valuation of the product difficult. What's Gbit internet worth globally?

France 20,99€ per month for fiber 1gbit up and down - 32.80 CAD https://www.red-by-sfr.fr/offre-internet/#redintid=B_menu-boutique_box?sv1=affiliate&sv_campaign_id=652723&awc=7310_1747208248_7d249cdde7de681d34902ff74de7dc88&sfrcpid=t3_awin_8259_652723_RED-FR&utm_medium=affiliation&utm_source=8259&utm_campaign=652723_StudyinFrance

UK - £33.00 per month for fiber 1gbit - 61.32 CAD

https://onestream.co.uk/broadband/products

Australia - 99$ per month for fiber 1Gbit - 89.40 CAD

https://www.buddytelco.com.au/?utm_source=whistleout&utm_medium=cpc&utm_campaign=residential_nbn600d41u&utm_content=byo&gad_source=7&dclid=COypr5C-oo0DFYSzpgQdu903HQ (Australia fiber networks are also heavily subsidized by the government)

Long-term clients often pay more than the current list price or the prices offered to new customers unless they regularly monitor and adjust their plans.

You signed at a certain price, but there's no certainly during that term companies won't indiscriminately raise prices. It's hard to budget.

Business model - misleading ads / pricing tree
[[File:Screenshot 20250511 102009 Instagram.jpg|thumb|Ad highlighting a price comparing a product with 6 times less bandwidth, offered at 55$ per month. However, looking on their site shows Fiber 500 is listed at 110$ per month.]]
[[File:Screenshot 2025-05-13 132638.png|thumb|Current base prices of internet to compare with ad offered to a customer based on location and Ip.]]

Market Control - Competition is limited large providers expand their networks with help from government grants.<ref>{{Cite web |date=26 Jul 2023 |title=Governments of Canada and Ontario investing over $22 million to bring high-speed internet access to more than 1,400 homes in 10 communities in Ontario |url=https://news.ontario.ca/en/release/1003326/governments-of-canada-and-ontario-investing-over-22-million-to-bring-high-speed-internet-access-to-more-than-1400-homes-in-10-communities-in-ontario |url-status=live |access-date=14 May 2025 |website=Ontario Newsroom}}</ref>

==Incidents==
This is a list of all consumer protection incidents related to this product. Any incidents not mentioned here can be found in the .
===Bell fights CRTC for allowing small companies to rent their networks to larger ones to service remote areas (2025 05 12)===
{{Main|link to the main article}}
CRTC wants to allow existing local provides the ability to rent their networks to larger national telecom companies instead of having the large telecom companies use grants to build parallel networks. Bell one of the dominating telecom companies doesn't support

===Bell announces network wide sweeping increase starting May 1st, 2025 (''2025 04 30'')===
Home internet prices are going up 6$ starting May 1st, 2025, a second increase this year.<ref>{{Cite web |last=Lamont |first=Jonathan |date=30 Apr 2025 |title=Reminder: Your Bell internet bill is about to go up |url=https://mobilesyrup.com/2025/04/30/reminder-your-bell-internet-bill-is-about-to-go-up/ |url-status=live |access-date=14 May 2025 |website=MobileSyrup}}</ref>

===CRTC makes internet at reasonable speeds a basic service and funds it (''date'')===
CRTC invests 750 million for providers to offer speeds of 50mpbs to 8% of Canadians.<ref>{{Cite web |last=Kupfer |first=Matthew |date=21 Dec 2016 |title=CRTC declares broadband internet access a basic service |url=https://www.cbc.ca/news/politics/crtc-internet-essential-service-1.3906664 |url-status=live |access-date=14 May 2025 |website=CBC}}</ref>
==See also==
==References==
{{reflist}}

[[Category:{{PAGENAME}}]]
[[Category:Service companies]]
[[Category:Internet service providers]]

Canadian internet providers circumvent CRTC protection

2025-08-14T19:15:36Z

BOCwizard:

{{InfoboxProductLine
| Title = Fiber internet
| Release Year =1989
| Product Type =Fiber optic network
| In Production =Yes still being expanded accross Canada today via government grants
| Official Website =https://www.risq.quebec/
| Logo =Fibreoptic.jpg
}}Internet access is a monthly subscription to access a physical infrastructure. Modern internet connections use cable such a COAX or fiber optics to deliver TV and internet to homes across Canada. Once the cables are in place and the installation is complete, there is no need for customer interactions or maintenance outside of accidents and the degradation of cables over time. The typical life span of a fiber-optic cable is 20 to 40 years.<ref>{{Cite web |last=Yaméogo |first=Banti Laure Mathilde |last2=Charlton |first2=Douglas W. |last3=Doucet |first3=David |last4=Desrosiers |first4=Christian |last5=O’Sullivan |first5=Maurice |last6=Tremblay |first6=Christine |date=25 Jan 2021 |title=Detecting Performance Degradation in Fiber-Optic Cables |url=https://www.etsmtl.ca/en/news/detecting-performance-degradation-fiber-optic-cables |url-status=live |access-date=14 May 2025 |website=www.etsmtl.ca}}</ref>

Internet access prices are mainly reflected by the speed, measured in megabits per second (Mbps), and the maximum data usage per month.

The Canadian Radio-television and Telecommunications Commission ([https://crtc.gc.ca/eng/home-accueil.htm CRTC]) is a protection agency in Canada to protect Canadians from abuse by big telecom companies. They do not regulate prices internet service providers are charging the end users. The exception being the prohibition of differential pricing. This is when a company offers different prices for the same level of service. They do, however, regulate the rates telecom companies charge their competitors to utilize their fiber networks.<ref>{{Cite web |date=2025-01-17 |title=Internet - Our Role |url=https://crtc.gc.ca/eng/internet/role.htm |access-date=2025-08-14 |website=Canadian Radio-television and Telecommunications Commission}}</ref>

==Consumer Impact==
Business model - Time based increases.

The CRTC and contract laws had a loop hole that allowed for "inflation" based increases with 30 to 60 days notice. These increases occur on the base price of the service. They're not allowed to touch discounts for a term period. Often two years. Lower prices are used to attract new clients. eg: 50$ fiber with lifetime discount or lifetime price.

Videotron issues increases frequently also regardless of what your price starts at. These are the sweeping emailed internet increases in recent years:{{CitationNeeded}}

*December 4, 2024 - 2$ - Notice by email 60 days prior
*March 18, 2023 - 3$ - Notice by email 60 days prior
*April 15, 2022 - 1$ - Notice by email 60 days prior
*March 1, 2021 - 3$ - Notice by email 60 days prior

Other times in the increase notice is at the bottom of the bills.
[[File:Screenshot 2025-05-13 144918.png|thumb|Example of yearly Bell increase notice that will apply to all clients regardless.]]
Bell issues frequent increases of 5 to 6$ also regardless of what price you're currently paying. Recent sign-ups start around 50$ for over 1Gbit fibre services. Their door to door vendors or instore vendors will often say the price is good for 2 years which is a misrepresentation.{{Citation needed}}

*May 1st, 2025 - 6$
*Feb 1st, 2025 - 4$
*July 1st, 2024 - 5$
*March 1st 2024 - 5$

Prices are often regionally adjusted to target areas they want to increase signups in which makes valuation of the product difficult. What's Gbit internet worth gobally?

France 20,99€ per month for fiber 1gbit up and down - 32.80 CAD https://www.red-by-sfr.fr/offre-internet/#redintid=B_menu-boutique_box?sv1=affiliate&sv_campaign_id=652723&awc=7310_1747208248_7d249cdde7de681d34902ff74de7dc88&sfrcpid=t3_awin_8259_652723_RED-FR&utm_medium=affiliation&utm_source=8259&utm_campaign=652723_StudyinFrance

UK - £33.00 per month for fiber 1gbit - 61.32 CAD

https://onestream.co.uk/broadband/products

Australia - 99$ per month for fiber 1Gbit - 89.40 CAD

https://www.buddytelco.com.au/?utm_source=whistleout&utm_medium=cpc&utm_campaign=residential_nbn600d41u&utm_content=byo&gad_source=7&dclid=COypr5C-oo0DFYSzpgQdu903HQ (australia fiber networks are also heavily subsidized by the government)

The main issue is that loyal clients will always end up paying more than the current list prices and new customer prices if they're not continually being proactive.

You signed at a certain price, but there's no certainly during that term companies won't indiscriminately raise prices. It's hard to budget.

Business model - misleading ads / pricing tree
[[File:Screenshot 20250511 102009 Instagram.jpg|thumb|Ad highlighting a price comparing a product with 6 times less bandwidth. However looking on their site shows. Fibre 500 is apparently worth 110$ per month.]]
[[File:Screenshot 2025-05-13 132638.png|thumb|Current base prices of internet to compare with ad offered to me based on my location and ip.]]

Market Control - Competition is limited large providers expand their networks with help from government grants.<ref>{{Cite web |date=26 Jul 2023 |title=Governments of Canada and Ontario investing over $22 million to bring high-speed internet access to more than 1,400 homes in 10 communities in Ontario |url=https://news.ontario.ca/en/release/1003326/governments-of-canada-and-ontario-investing-over-22-million-to-bring-high-speed-internet-access-to-more-than-1400-homes-in-10-communities-in-ontario |url-status=live |access-date=14 May 2025 |website=Ontario Newsroom}}</ref>

==Incidents==
This is a list of all consumer protection incidents related to this product. Any incidents not mentioned here can be found in the .
===Bell fights CRTC for allowing small companies to rent their networks to larger ones to service remote areas (2025 05 12)===
{{Main|link to the main article}}
CRTC wants to allow existing local provides the ability to rent their networks to larger national telecom companies instead of having the large telecom companies use grants to build parallel networks. Bell one of the dominating telecom companies doesn't support

===Bell announces network wide sweeping increase starting May 1st, 2025 (''2025 04 30'')===
Home internet prices are going up 6$ starting May 1st, 2025 a second increase this year.<ref>{{Cite web |last=Lamont |first=Jonathan |date=30 Apr 2025 |title=Reminder: Your Bell internet bill is about to go up |url=https://mobilesyrup.com/2025/04/30/reminder-your-bell-internet-bill-is-about-to-go-up/ |url-status=live |access-date=14 May 2025 |website=MobileSyrup}}</ref>

===CRTC makes internet at reasonable speeds a basic service and funds it (''date'')===
CRTC makes providers a plan to achieve speeds of 50mpbs to 8% of canadians. They invest 750 million to achieve that.<ref>{{Cite web |last=Kupfer |first=Matthew |date=21 Dec 2016 |title=CRTC declares broadband internet access a basic service |url=https://www.cbc.ca/news/politics/crtc-internet-essential-service-1.3906664 |url-status=live |access-date=14 May 2025 |website=CBC}}</ref>
==See also==
==References==
{{reflist}}

[[Category:{{PAGENAME}}]]
[[Category:Service companies]]
[[Category:Internet service providers]]

Canadian internet providers circumvent CRTC protection

2025-08-14T18:08:01Z

BOCwizard: /* References */

{{InfoboxProductLine
| Title = Fiber internet
| Release Year =1989
| Product Type =Fiber optic network
| In Production =Yes still being expanded accross Canada today via government grants
| Official Website =https://www.risq.quebec/
| Logo =Fibreoptic.jpg
}}Internet access is a monthly subscription to access a physical infrastructure. Modern internet connections use cable such a COAX, or fibre optics to deliver TV and Inter to homes across Canada. Once the cables are in place and the installation is complete there is no need for customer interactions or maintenance outside accidents and the lifetime degradation of the cables over time. Typical life span of cable is 20 to 40 years.<ref>{{Cite web |last=Yaméogo |first=Banti Laure Mathilde |last2=Charlton |first2=Douglas W. |last3=Doucet |first3=David |last4=Desrosiers |first4=Christian |last5=O’Sullivan |first5=Maurice |last6=Tremblay |first6=Christine |date=25 Jan 2021 |title=Detecting Performance Degradation in Fiber-Optic Cables |url=https://www.etsmtl.ca/en/news/detecting-performance-degradation-fiber-optic-cables |url-status=live |access-date=14 May 2025 |website=www.etsmtl.ca}}</ref>

Access prices are supposed to be a function of usage and speed.

Canadian Radio-television and Telecommunications Commission ([https://crtc.gc.ca/eng/home-accueil.htm CRTC]) is a protection agency in Canada to protect Canadians from abuse by big telecom companies. They do not regulate prices internet service providers are charging the end users. The exception being the prohibition of differential pricing. This is when a company offers different prices for the same level of service. They do, however, regulate the rates telecom companies charge their competitors to utilize their fiber networks.<ref>{{Cite web |date=2025-01-17 |title=Internet - Our Role |url=https://crtc.gc.ca/eng/internet/role.htm |access-date=2025-08-14 |website=Canadian Radio-television and Telecommunications Commission}}</ref>

==Consumer Impact==
Business model - Time based increases.

The CRTC and contract laws had a loop hole that allowed for "inflation" based increases with 30 to 60 days notice. These increases occur on the base price of the service. They're not allowed to touch discounts for a term period. Often two years. Lower prices are used to attract new clients. eg: 50$ fiber with lifetime discount or lifetime price.

Videotron issues increases frequently also regardless of what your price starts at. These are the sweeping emailed internet increases in recent years:{{CitationNeeded}}

*December 4, 2024 - 2$ - Notice by email 60 days prior
*March 18, 2023 - 3$ - Notice by email 60 days prior
*April 15, 2022 - 1$ - Notice by email 60 days prior
*March 1, 2021 - 3$ - Notice by email 60 days prior

Other times in the increase notice is at the bottom of the bills.
[[File:Screenshot 2025-05-13 144918.png|thumb|Example of yearly Bell increase notice that will apply to all clients regardless.]]
Bell issues frequent increases of 5 to 6$ also regardless of what price you're currently paying. Recent sign-ups start around 50$ for over 1Gbit fibre services. Their door to door vendors or instore vendors will often say the price is good for 2 years which is a misrepresentation.{{Citation needed}}

*May 1st, 2025 - 6$
*Feb 1st, 2025 - 4$
*July 1st, 2024 - 5$
*March 1st 2024 - 5$

Prices are often regionally adjusted to target areas they want to increase signups in which makes valuation of the product difficult. What's Gbit internet worth gobally?

France 20,99€ per month for fiber 1gbit up and down - 32.80 CAD https://www.red-by-sfr.fr/offre-internet/#redintid=B_menu-boutique_box?sv1=affiliate&sv_campaign_id=652723&awc=7310_1747208248_7d249cdde7de681d34902ff74de7dc88&sfrcpid=t3_awin_8259_652723_RED-FR&utm_medium=affiliation&utm_source=8259&utm_campaign=652723_StudyinFrance

UK - £33.00 per month for fiber 1gbit - 61.32 CAD

https://onestream.co.uk/broadband/products

Australia - 99$ per month for fiber 1Gbit - 89.40 CAD

https://www.buddytelco.com.au/?utm_source=whistleout&utm_medium=cpc&utm_campaign=residential_nbn600d41u&utm_content=byo&gad_source=7&dclid=COypr5C-oo0DFYSzpgQdu903HQ (australia fiber networks are also heavily subsidized by the government)

The main issue is that loyal clients will always end up paying more than the current list prices and new customer prices if they're not continually being proactive.

You signed at a certain price, but there's no certainly during that term companies won't indiscriminately raise prices. It's hard to budget.

Business model - misleading ads / pricing tree
[[File:Screenshot 20250511 102009 Instagram.jpg|thumb|Ad highlighting a price comparing a product with 6 times less bandwidth. However looking on their site shows. Fibre 500 is apparently worth 110$ per month.]]
[[File:Screenshot 2025-05-13 132638.png|thumb|Current base prices of internet to compare with ad offered to me based on my location and ip.]]

Market Control - Competition is limited large providers expand their networks with help from government grants.<ref>{{Cite web |date=26 Jul 2023 |title=Governments of Canada and Ontario investing over $22 million to bring high-speed internet access to more than 1,400 homes in 10 communities in Ontario |url=https://news.ontario.ca/en/release/1003326/governments-of-canada-and-ontario-investing-over-22-million-to-bring-high-speed-internet-access-to-more-than-1400-homes-in-10-communities-in-ontario |url-status=live |access-date=14 May 2025 |website=Ontario Newsroom}}</ref>

==Incidents==
This is a list of all consumer protection incidents related to this product. Any incidents not mentioned here can be found in the .
===Bell fights CRTC for allowing small companies to rent their networks to larger ones to service remote areas (2025 05 12)===
{{Main|link to the main article}}
CRTC wants to allow existing local provides the ability to rent their networks to larger national telecom companies instead of having the large telecom companies use grants to build parallel networks. Bell one of the dominating telecom companies doesn't support

===Bell announces network wide sweeping increase starting May 1st, 2025 (''2025 04 30'')===
Home internet prices are going up 6$ starting May 1st, 2025 a second increase this year.<ref>{{Cite web |last=Lamont |first=Jonathan |date=30 Apr 2025 |title=Reminder: Your Bell internet bill is about to go up |url=https://mobilesyrup.com/2025/04/30/reminder-your-bell-internet-bill-is-about-to-go-up/ |url-status=live |access-date=14 May 2025 |website=MobileSyrup}}</ref>

===CRTC makes internet at reasonable speeds a basic service and funds it (''date'')===
CRTC makes providers a plan to achieve speeds of 50mpbs to 8% of canadians. They invest 750 million to achieve that.<ref>{{Cite web |last=Kupfer |first=Matthew |date=21 Dec 2016 |title=CRTC declares broadband internet access a basic service |url=https://www.cbc.ca/news/politics/crtc-internet-essential-service-1.3906664 |url-status=live |access-date=14 May 2025 |website=CBC}}</ref>
==See also==
==References==
{{reflist}}

[[Category:{{PAGENAME}}]]
[[Category:Service companies]]
[[Category:Internet service providers]]