Consumer Rights Wiki - User contributions [en]

Apple

2025-01-15T10:49:49Z

DFP: Toned down the language a bit, marked missing sources

{{Under_Development}}
Apple are a company founded in 1976 by Steve Jobs and Steve Wozniak. There was always a bit of a head in the clouds approach from Apple to designing things, but it seemed to work well until about the 2000's. Suddenly, there was an obsession with cutting excess weight, probably sparked about the time of the iPod, at the cost of repairability and upgradeability. Of course, the iPhone's launch would wind up staging the path of crafting the most popular consumer electronic device in the world, and smartphones now have become one of the most controversial to the right to repair community. That is normally expected to be designed with little regard to ease of independent repair. Sources?

=== 2010's ===
Apple had numerous design failings in the 2010's, and these were often brushed under the rug, and people experiencing such an issue would be normally charged exorbitant amounts for repair. High-cost GPU failures on early 2010's MacBooks, the 2016-'17 MacBook Pro's screen cable skimping scandal, the 2019 16-inch MacBook Pro's SSD failures and more are design flaws Apple have, as they have often, dodged accountability for and continue to do.Sources?

==== Too little, too late - Attempts, or "Attempts" to do better ====
Apple have attempted recent changes to their products that have made them better, but still not on par with some other manufacturers for pro-consumer behaviour.Source? Many believe this to be driven by changing legislation.Who? Certain parts of this, certainly are.Source? This includes:

* Opening an online "self service repair" parts store.Source?
* Making the back glass of iPhones removable.Source?
* Allowing alternative app stores in an update to iOS 17, in compliance with new EU legislation.Source?
* Calibration tools for newly installed used parts in iOS 18, which sometimes work.Source?
* An upgradeable, swappable SSD in the 2024 Mac Mini - albeit you cannot swap these units between M4 and M4 Pro units due to the internal casing's design being different without much good reason.Sources?
* A battery removable with just a 9V battery in the 2024 iPhone 16 and 16 Plus.Source?

[[Category:Companies]]

Apple

2025-01-15T10:27:18Z

DFP: Added the article to the 'Companies' category

{{Under_Development}}
Apple are a company founded in 1976 by Steve Jobs and Steve Wozniak. There was always a bit of a head in the clouds approach from Apple to designing things, but it seemed to work well until about the 2000's. Suddenly, there was an obsession with cutting excess weight, probably sparked about the time of the iPod, at the cost of repairability and upgradeability. Of course, the iPhone's launch would wind up staging the path of crafting the most popular consumer electronic device in the world, and smartphones now have become one of the most controversial to the right to repair community that is normally expected to be designed by a team of scumbags.

=== 2010's ===
Apple had numerous design failings in the 2010's, and these were often brushed under the rug- and of course, anyone experiencing such an issue would normally be slapped in the face with a mammoth repair bill. High-cost GPU failures on early 2010's MacBooks, the 2016-'17 MacBook Pro's screen cable skimping scandal, the 2019 16-inch MacBook Pro's SSD failures and more are design flaws Apple have, as they have often, dodged accountability for and continue to do.

==== Too little, too late - Attempts, or "Attempts" to do better ====
Apple have attempted recent changes to their products that have made them better, but still not on par with some other manufacturers for pro-consumer behaviour. Many believe this to be driven by changing legislation. Certain parts of this, certainly are. This includes:

* Opening an online "self service repair" parts store.
* Making the back glass of iPhones removable.
* Allowing alternative app stores in an update to iOS 17, in compliance with new EU legislation.
* Calibration tools for newly installed used parts in iOS 18, which sometimes work.
* An upgradeable, swappable SSD in the 2024 Mac Mini - albeit you cannot swap these units between M4 and M4 Pro units due to the internal casing's design being different without much good reason.
* A battery removable with just a 9V battery in the 2024 iPhone 16 and 16 Plus.

[[Category:Companies]]

Monoprice

2025-01-15T10:26:23Z

DFP: Added the article to the 'Companies' category

Monoprice is a U.S.-based online retailer specializing in high-quality electronics, accessories, and home entertainment products at competitive prices. Founded in 2002, the company has gained popularity for offering a wide range of consumer electronics, including cables, audio equipment, computer peripherals, and home theater systems.

=== Use of "Warranty Void if Removed" stickers ===
In recent years, the issue of "warranty void if removed" stickers has gained significant attention, particularly regarding their legality and impact on consumer rights. These stickers, commonly found on electronic devices and appliances, are intended to prevent consumers from tampering with products, often in relation to repairs or modifications. However, their use has raised concerns about whether they unfairly limit consumer rights and circumvent warranties.

Under U.S. consumer protection law, particularly the Magnuson-Moss Warranty Act, manufacturers are prohibited from voiding warranties solely due to the removal of labels, including "warranty void if removed" stickers. This rule aims to ensure that consumers have the right to repair or modify products without fear of losing warranty coverage. Despite this, many manufacturers continue to use such stickers, and some place them over screws or other components necessary for standard use, leading to potential issues with warranty claims.

A notable example of this practice was identified with the Dark Matter 27-inch gaming monitor from Monoprice. The "warranty void if removed" sticker was placed over a screw on the monitor's base mount, a component necessary for setting up the product. This raised concerns about whether the sticker was deliberately placed to prevent consumers from mounting their monitors without voiding the warranty, as removing the sticker to access the screw would render the warranty invalid.

[[Category:Companies]]

Ancestry.com

2025-01-15T10:25:13Z

DFP: Added the article to the 'Companies' category

Genealogy company based in the US.

== Cancellation policy ==
May charge a cancellation fee for "Subscriptions Longer than a Month, Billed Monthly" if you do not cancel within the first 14 days: <ref>https://www.ancestry.com/c/legal/renewal-cancellation-terms</ref>

<blockquote>
Where offered, some subscriptions longer than a month may be eligible for monthly billing. Even though you will be billed monthly, you are committing to the entire length of your subscription (e.g. 6 months or 12 months).

...

(1) cancel immediately for a full refund of the first month’s fee and immediate loss of access, or (2) cancel effective at the end of the first month, subject to a cancellation fee. If you change from this type of subscription to a different type of subscription before the end of your subscription term, you will receive a prorated refund for the remainder of the current paid month, and you may be charged a cancellation fee. For subscriptions purchased on www.ancestry.com, cancellation fees are the lesser of (i) $25 USD for 6-month subscriptions or $50 USD for 12-month subscriptions (plus any applicable taxes) or (ii) the remaining cost of your subscription
</blockquote>
[https://web.archive.org/web/20240824032751/https://www.ancestry.com/offers/subscribe Ancestry's older price pages] showed an offer which was following these cancellation terms along with a citation showing the commitment, however since then this has been removed from the page.

== References ==
<references />

[[Category:anti-consumer]]
[[Category:Companies]]

Samsung

2025-01-15T10:24:15Z

DFP: Added the article to the 'Companies' category

Samsung is a company incorporated long ago and is now bedded in its country, South Korea's economy, courtesy of making everything from smart rings to oil tankers.

=== Summary of Anti-consumer practices ===
Samsung has campaigned against pro-consumer legislation in America, retroactively enforced forced arbitration in a mid-cycle update to its OneUI 5 Android skin, and placed egregious requirements on "authorised" repair vendors, including to fully dismantle and then hand write a letter asking to work on a device that has one non-genuine part inside of it. They also pay technicians to scratch peoples' TV's to scam them out of warranties and then further will illegally strike down video evidence of this being done to weasel out of liability for it.

On that vein, whether or not it's true, Samsung now have a few times been accused of astroturfing- particularly on the social platform reddit.

[[Category:Companies]]

GameStop

2025-01-15T10:20:02Z

DFP: Added the article to the 'Companies' category

{{incomplete}}

Game selling company.

== Cancellation policy ==
Cancellation[Of what?] can only be done via phone call. Hold times are significantly longer than selecting another reason for your call at the same time of day.

[[Category:Companies]]

Ford

2025-01-15T10:18:45Z

DFP: Added the article to the 'Companies' category

{{Under_Development}}

----
Henry Ford made the first patent Ford automobile, the quadricycle in 1896. He then incorporated the Ford motor company in 1903. They're now a company known pretty well for anti-consumer behaviour, and automotive-typical practices like marked up parts sharing that probably started in the late 1990's.

=== Anti-Consumer Practices ===
Ford have been known recently for being the maker of America's most recalled vehicles. CEO Jim Farley recently said "no more recalls", and at least in Europe, that's been enforced by selling engines that break themselves and sometimes catch fire doing it, with the only recall being to fix the fire part. Ford have filed dangerous patents and have managed to find a way in the 2020's to make a software update go so wrong it bricks a vehicle.

Ford also have obtained patents for systems like one that feeds ads to distract the driver of their automobiles<ref>https://therecord.media/ford-patent-application-in-vehicle-listening-advertising</ref>, and another patent for a system to annoy the owner of, restrict access to and then repossess or destroy vehicles where the owner "has defected" on finance payments<ref>https://arstechnica.com/cars/2023/03/ford-files-patent-for-system-that-could-remotely-repossess-a-car/</ref>.

[[Category:Companies]]

Telstra

2025-01-15T10:17:28Z

DFP: Added the article to the 'Companies' category

{{Under Development|date=2025-01-14|stage=Early|priority=Low}}

Telstra is Australia's largest telecommunications provider, offering a wide range of services including mobile, broadband, and fixed-line telephony to the Australian market. As of the latest data, Telstra supports approximately 22.5 million retail mobile services and 3.4 million fixed data services. <ref>Telstra - About Our Company - 2025-01-14: https://www.telstra.com.au/aboutus/our-company</ref><ref>Telstra Group Limited - Wikipedia: https://en.wikipedia.org/wiki/Telstra</ref>

Since 28 October 2024, Telstra has focused exclusively on providing 4G LTE and 5G mobile services, having phased out its 2G and 3G networks. In the competitive Australian mobile network market, Telstra's main rivals include Optus, owned by Singtel, and TPG Telecom, which operates the Vodafone brand.

Originally established as a government-owned entity, Telstra underwent privatization and became a fully private company by 2006. It is currently listed on the Australian Securities Exchange (ASX) as a publicly traded company.
<references />

[[Category:Companies]]

X Corp

2025-01-15T10:15:34Z

DFP: Added the article to the 'Companies' category

X, formerly known as Twitter, is a global social media platform that facilitates real-time communication and the sharing of short messages, known as "tweets." Founded in 2006 by Jack Dorsey, Noah Glass, Biz Stone, and Evan Williams, Twitter quickly became a key platform for public discourse, news, and social interaction. Known for its character-limited posts and use of hashtags, Twitter played a pivotal role in shaping online communication, politics, and social movements.

In 2023, Twitter underwent a significant rebranding, adopting the name X, after being acquired by Elon Musk in a high-profile deal. X has faced scrutiny over various issues, including content moderation practices, data privacy concerns, and its handling of user-generated content.

[[Category:Companies]]

Amazon

2025-01-15T10:00:05Z

DFP: Added this article to the 'Companies' category

Amazon.com, Inc. is a global leader in e-commerce, cloud computing, and digital streaming, founded in 1994 by Jeff Bezos. Originally launched as an online bookstore, Amazon quickly expanded into a marketplace offering a wide range of products, including electronics, clothing, household goods, and groceries. Today, it is one of the largest companies in the world, with a dominant presence in retail, technology, and logistics.

In addition to its e-commerce platform, Amazon is a major player in cloud computing through Amazon Web Services (AWS), which provides cloud infrastructure and services to businesses globally. The company also offers a variety of digital services, such as Amazon Prime, which provides streaming video and music, and Alexa, its voice-activated virtual assistant. Amazon has also developed consumer products like the Kindle e-reader, Fire tablets, and Echo smart speakers.

Amazon has faced significant scrutiny and criticism, particularly concerning its treatment of workers, marketplace practices, data privacy issues, and its impact on small businesses. It has been involved in various regulatory and legal challenges related to anti-competitive behavior, safety, and consumer protection, with calls for increased oversight on its business operations.

== Controversies ==
Amazon is no stranger to controversy, below is a listing of every documented controversy Amazon has had documented on this wiki: 
{| class="wikitable"
|+
!Controversy
!Year
!Background Info
!Aftermath
!Related Article
!Related Video(s)
|-
|Amazon sells lethal litterbox
|2024
|Amazon was caught selling litterboxes that have been murdering cats and potentially harming, if not killing young children.
|Unknown.
|
|<ref group="Video References">https://youtube.com/watch?v=p6Y19nSPvC4</ref>
|-
|Amazon adds ads to premium subscription
|2023, 2024
|
|Continues to occur.
|
|<ref group="Video References">https://youtube.com/watch?v=RSi6g5-xUaY</ref> <ref group="Video References">https://youtube.com/watch?v=ua_QL9YysHQ</ref> <ref group="Video References">https://youtube.com/watch?v=VLFpU9aqtXc</ref>
|-
|Amazon sells faulty/fake Toshiba Hard Drives
|2024
|
|Unknown
|
|<ref group="Video References">https://youtube.com/watch?v=DeUNC7z5MM0</ref>
|-
|Amazon allows fraudulent listings
|2014 - 2024
|
|Fraudulent listings continue to be added, some removed.
|
|<ref group="Video References">https://youtube.com/watch?v=qZCMislL6_I</ref> <ref group="Video References">https://youtube.com/watch?v=7trdHLtsFKM</ref> <ref group="Video References">https://youtube.com/watch?v=B90_SNNbcoU</ref> <ref group="Video References">https://youtube.com/watch?v=DiKflg8Uko4</ref> <ref group="Video References">https://youtube.com/watch?v=y83BS_mK9GE</ref> <ref group="Video References">https://youtube.com/watch?v=Rhb0ID9z4aE</ref> <ref group="Video References">https://youtube.com/watch?v=XZNn2mO3dNQ</ref> <ref>https://youtube.com/watch?v=C0YNLWdj9sQ</ref>
|-
|Amazon allows sellers to bribe customers for better ratings.
|2024
|
|Continues to occur.
|
|<ref group="Video References">https://youtube.com/watch?v=eS698R-bxuc</ref>
|-
|Amazon has bad marketplace algorithms.
|2023, 24
|
|Algorithms still seem to be nonbeneficial.
|
|<ref group="Video References">https://youtube.com/watch?v=tAaSXz8CBMc</ref>
|-
|Amazon trashes refurbished market.
|2022, 2023
|
|Unknown
|
|<ref group="Video References">https://youtube.com/watch?v=h3qgbvq2SWs</ref> <ref group="Video References">https://youtube.com/watch?v=qzUXmeaZsIQ</ref>
|-
|Amazon wrongfully deletes accounts.
|2023
|
|Some accounts reinstated.
|
|<ref group="Video References">https://youtube.com/watch?v=Kcohq313q00</ref> <ref group="Video References">https://youtube.com/watch?v=SyEgD-5GK9c</ref> <ref group="Video References">https://youtube.com/watch?v=NfiIXooD77s</ref>
|-
|Amazon engages in anticompetitive behavior
|2021, 2022
|
|Unknown
|
|<ref group="Video References">https://youtube.com/watch?v=YBJoSGWdP0Y</ref> <ref group="Video References">https://youtube.com/watch?v=XCLx4mVJ4gk</ref>
|}

=== All Louis Rossmann videos covering Amazon:  ===
<references group="Video References" />

=== General References: ===
<references />

[[Category:Companies]]

Netflix stream-quality controversy

2025-01-15T09:53:55Z

DFP: Removed 'Companies' category, since the article was renamed

= 4K plan doesn't provide a 4k resolution stream =

Netflix imposes restrictions on accessing 4K streaming and does not fully disclose the conditions under which these restrictions apply. When new users sign up, Netflix defaults them to the 4K premium plan, without clearly informing them of the intentional limitations on accessing 4K content. If users were aware of these limitations, they might choose not to subscribe to the more expensive plan that Netflix defaults to; however, this information is not provided upfront. This lack of transparency is problematic, as all prerequisites for receiving a 4K stream are not listed in the terms of use<ref>https://help.netflix.com/legal/termsofuse</ref>, terms & conditions<ref>https://www.netflix.shop/pages/terms-conditions</ref>, or help page<ref name=":0">https://help.netflix.com/en/node/13444</ref>.

Netflix, in their [https://help.netflix.com/legal/termsofuse Terms of Service] (TOS), lists reasons why the quality of its content may vary from different devices, as stated in clause 4.7: "The quality of the display of the Netflix content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection." One of the factors not listed is the use of [https://developers.google.com/widevine/drm/overview Widevine], a Digital Rights Management (DRM) software which is embedded into most web browsers such as Chrome, Chromium, Electron (CEF), Firefox, Edge, Opera, Safari, etc. A DRM protects media hosted on Netflix from being screen-captured, with one of the methods using "SECURE_DECODE", which uses Widevine to decode each frame displayed. This method demands more bandwidth, with Netflix appeasing the disparity by decreasing the quality to 720p on web browsers.

Currently, Netflix offers 1080p video resolution on every plan they offer on their [https://help.netflix.com/en/node/24926 Plans and Pricing] for a subscription. Consumers who watch Netflix on web browsers will be paying for 1080p resolution while only receiving 720p resolution maximum due to DRM. The TOS allows Netflix to claim your device faulty or your internet speed slow to justify this behaviour.[[File:Netflix signup page- choose plan bottom of page.png|alt=Netflix signup page: plan choice, bottom of page.|thumb|Netflix signup page: plan choice, bottom of page.]]
[[File:Netflix terms of service covering streaming quality.png|alt=Netflix terms of service covering streaming quality|thumb|Netflix terms of service covering streaming quality]]

The only time you see there are any limitations is in incredibly small font, on the bottom of the page where you choose a plan. The 4k HDR option is the default option and has an icon with very appealing colors that draw your eyes to this more expensive option, while you must scroll to the bottom to even be linked to a document that explains the limitations.<ref>https://web.archive.org/web/20250111144808/https://help.netflix.com/legal/termsofuse</ref> The explanation provided on this terms of service that must be dug through, is completely inadequate. See below:

== Terms of Service analysis ==

Netflix's Terms of Service (TOS) obscures critical information about video quality limitations in Section 4.7, which vaguely states:

<blockquote>"HD, Ultra HD and HDR availability is subject to your Internet service and device capabilities. Not all content is available in all formats, such as HD, Ultra HD or HDR and not all plans allow you to receive content in all formats."</blockquote>

Currently, Netflix offers 1080p video resolution on every plan they offer on their Plans and Pricing for a subscription. Consumers who watch Netflix on web browsers will be paying for 1080p resolution while only receiving 720p resolution maximum due to DRM. The TOS allows Netflix to claim your device faulty or your internet speed slow to justify this behaviour.

Netflix's Terms of Service (TOS) obscures important information about video quality limitations in Section 4.7, which vaguely states:

<blockquote>4.7. The quality of the display of the Netflix content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. HD, Ultra HD and HDR availability is subject to your Internet service and device capabilities. Not all content is available in all formats, such as HD, Ultra HD or HDR and not all plans allow you to receive content in all formats. The minimum connection speed for HD video quality (defined as a resolution of 720p or higher) is 3.0 Mbps per stream; however, we recommend a faster connection for improved video quality. A connection speed of at least 5.0 Mbps per stream is recommended to receive Full HD video quality (defined as a resolution of 1080p or higher). A connection speed of at least 15.0 Mbps per stream is recommended to receive Ultra HD video quality (defined as a resolution of 4K or higher). You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. Netflix makes no representations or warranties about the quality of your watching experience on your display. The time it takes to begin watching Netflix content will vary based on a number of factors, including your location, available bandwidth at the time, the Netflix content you have selected and the configuration of your Netflix ready device.</blockquote>

== Streaming requirements and lack of disclosure ==

=== 1. Complete list of requirements ===

* '''Netflix Premium Plan''': Subscription to the Premium Plan.
* '''Device Compatibility''': Devices must support 4K playback and be Netflix-certified.
* '''Processor''': An Intel 7th generation Core CPU or newer with Intel SGX enabled, or an AMD Ryzen CPU.<ref name=":1">https://help.netflix.com/en/node/23931</ref><ref>https://i.redd.it/qd5b42b6814c1.png</ref>
* '''GPU''': Nvidia GeForce GPU 1050 or newer, AMD Radeon RX 400 series or newer GPU.<ref name=":1" />
* '''Display Requirements''': A screen with a resolution of at least 3840x2160 and HDCP 2.2-compliant HDMI ports (for external displays).
* '''DRM Support''': Hardware-based DRM like Widevine L1, PlayReady 3.0, or FairPlay is required.
* '''HEVC Codec Support''': Devices must support hardware decoding of the HEVC (H.265) codec for 4K playback.
* '''Internet Speed''': A stable internet connection of at least 15 Mbps.
* '''Operating System''': Supported OS versions, e.g., Windows 10/11, macOS (Safari), and specific Android/iOS versions.
* '''Browser/App Compatibility''': Certain browsers (e.g., Microsoft Edge, Safari) and official Netflix apps are required.
* '''Updated Firmware/Software''': Devices must run the latest firmware or software, NVIDIA Driver version 387.96 or newer.<ref>https://nvidia.custhelp.com/app/answers/detail/a_id/4583/~/4k-uhd-netflix-content-on-nvidia-gpus</ref>
* '''Title Availability''': Not all titles are available in 4K; the content must be marked as 4K or UHD.

=== 2. Requirements that Netflix discloses ===

* '''Subscription Plan''': The need for the Premium Plan for 4K content.
* '''Internet Speed''': The recommendation of 15 Mbps for 4K streaming.
* '''Device Compatibility''': Ensuring all devices in the setup support 4K video playback.
* '''Browser/App Compatibility''': Mention that Microsoft Edge (version 118 or later) or the official Netflix app is required to stream 4K content on Windows-based platforms. Likewise, mention that Safari (version 12 or later) is required for 4K playback on Macs (there’s no Netflix app for macOS).<ref name=":2">https://help.netflix.com/en/node/30081</ref>
* '''Display Requirements''': Mention of HDCP 2.2-compliant HDMI ports and display resolution for external devices.
* '''Account Settings''': Instructions to set playback settings to High or Auto for 4K.
* '''Title Verification''': Guidelines on identifying titles that support 4K or HDR.
* '''Mobile Device Limitations''': It mentions HDR might not stream on mobile devices in low power mode. It also addresses limitations like Widevine DRM levels.<ref>https://help.netflix.com/en/node/23939</ref>

=== 3. Requirements that Netflix does NOT disclose ===

* '''DRM Requirements''': No explicit mention of the need for Widevine L1, PlayReady 3.0, or FairPlay DRM.
* '''Codec Support''': The necessity of HEVC (H.265) support is not detailed.
* '''Processor and GPU Capabilities''': The requirement for devices with processors and GPUs capable of hardware decoding HEVC efficiently is not mentioned.
* '''Firmware Updates''': While it suggests keeping devices updated, there is no detail on the necessity for specific firmware versions for 4K, only for Nvidia drivers.

=== 4. Contradictory requirements / misleading documentation ===

* '''System version requirements''': Some Help Center pages state that 4K playback is supported on macOS 10.11 or later<ref name=":3">https://help.netflix.com/en/node/55764</ref>, others, that macOS 10.15 or later is required.<ref name=":2" /> This will lead to confusion among potential new Netflix customers looking if their device will support 4K playback.
* '''Unintelligible statements''': Some parts of Netflix’s Help Center articles are worded in a very strange, unintelligible manner, which seem more like a stream of consciousness, rather than an official documentation. e.g., ''Ultra HD is available only on Mac computers macOS 11.0 or later installed that meet these Ultra HD requirements. Mac computers with macOS 10.15 installed will play in up to Full HD (1080p).'' Moreover, these 2 sentences contradict each other. The former implies that 4K playback is supported on devices running macOS 10.11 and up (that certainly contains macOS 10.15), the latter that macOS 10.15 does NOT support 4K playback, only Full HD.<ref name=":2" />

== Summary ==

Netflix discloses some prerequisites for 4K streaming, but:

1. They only mention limitations at the bottom of the signup page.

2. The link at the bottom of the signup page leads to a terms of use page that lacks detailed information on obtaining a 4K stream.<ref>https://web.archive.org/web/20250111144808/https://help.netflix.com/legal/termsofuse</ref>

3. The help page on how to receive a 4K stream is not linked on either the signup page or the terms of use.<ref name=":0" />

4. The help page excludes many prerequisites necessary for 4K streaming.

* Many users might opt out of the 4K plan if they knew the requirements.
* Users might avoid the 4K plan if they realized Netflix does not provide full information on qualifications for 4K streaming.
* Netflix does not make this information easily accessible, often implying that the user's internet or hardware is at fault, even if they meet the requirements for 4K playback.
* Some users report issues with Netflix on PCs even when meeting all requirements.<ref>https://www.reddit.com/r/netflix/comments/18p7dk8/i_have_a_4k_display_but_netflix_wont_show_a_4k/</ref>

== Key Issues ==

=== 1. Lack of Transparency ===

* The TOS does not explicitly list supported hardware.
* The TOS suggests device capabilities are the issue, without mentioning Netflix's specific limitations.
* Netflix chooses to limit 4K streaming to certain devices without disclosing these limits.
* No clear information about browser limitations to 720p due to DRM.
* No direct way to determine if a device is "Netflix ready."
* Playback quality is only visible in advanced statistics accessed via non-standard shortcut, meaning it’s basically hidden from non-power users, possibly so that Netflix’s customers won’t notice they are not getting the service they’re paying for.

=== 2. Buried Information ===

* Limitations are only mentioned in small print at the bottom of the plan selection page.
* The 4K HDR option is the default, with an attractive icon, drawing attention to the more expensive option.
* Users must scroll to the bottom to find a document explaining the limitations.

=== 3. Inadequate Disclosure ===

* Section 4.9 deflects responsibility to the device manufacturer, without providing information on prerequisites for 4K streaming.
* The explanation in the terms of service is inadequate.
* No clear guidance on determining device compatibility before subscribing.

This represents a consumer protection issue where technical limitations imposed by the vendor affect service quality and are hidden from consumers at the point of purchase, while still charging premium prices for resolutions that are restricted on many devices, browsers, and operating systems, even if they are capable of handling them.

== References ==
<references />

[[Category:anti-consumer]]

Tesla

2025-01-15T06:23:13Z

DFP: Added the page to the 'Companies' category

Tesla is a company founded in 2003 and taken over by Elon Musk between then and 2008. Elon Musk has taken the company in radical directions since and started on a foot of trying to follow in Apple's, from a consumer protection standpoint, controversial steps with things like requiring subscriptions or just flat-out being a Tesla technician to fix 2012's Model S, and then going beyond that and truly waging war on consumers, whether it's the continued denial of adding Apple Carplay or Android Auto to their vehicles, putting an expiry date on their cars and leaving people woefully at the whims of Elon Musk choosing what can and can't be done with their vehicles; or making a $100,000 "utility" vehicle whose warranty is void by a simple carwash.

Tesla was early in holding functionality hostage that the car owner had already bought and paid for, when Tesla decided to "offer an acceleration boost" that made the car accelerate faster once the "acceleration boost" software change was bought.

Tesla advertised how good and useful it was that their Tesla Model 3 cars had a hardware radar installed. A few years later Tesla decided to no longer include the radar hardware in their Tesla Model 3 cars they build from then on. But Tesla kept including the radar hardware in their more expensive Model S (and maybe also Model X?) cars. Shortly thereafter Tesla released a forced software OTA update that disabled the radar hardware in all older Tesla Model 3 cars too. One consequence of disabling the already bought radar was that the older cars now also had a forced TACC ('''Traffic-Aware Cruise Control''') following distance interval reduced from 1-7 to 2-7. Another consequence was that those cars now also had a lot worse ability to be aware of traffic around them which made their autopilot decisions much worse, such as panic braking for no apparent good reason.

Tesla regularly removes car features that everyone takes for granted nowadays eg. their Ultrasonic Sensors (parking sensors) presumably to save Tesla money, but when they remove such features, they don't advertise that they are missing clearly which is immoral because their customers pay for a car that they reasonably assume will include such essential and common hardware. Tesla also has removed their hardware rain sensors for similar reasons and similar consequences.

Tesla once sent a legal threat to a Swedish car repair company called "Grufman Bil AB" to take down a Youtube video that they had posted that showed them smashing a car component that was supposed to hold up a wheel, with a big hammer, showing how that component was made of metal that was a lot weaker than one could reasonably expect. Grufman Bil said in the video something like "Fix your shit, Tesla" at the end of that very short video. Grufman Bil decided to quickly take down that video and when someone asked them why, Grufman Bil said "because it's not worth getting sued over". This means that Tesla is threatening to sue people who show important car defects and post video proof of it on Youtube. Someone who remembers this incident in greater detail and can give sources and proof etc, should modify this paragraph I've written so it's much more clear and trustworthy etc. Someone who has the skills of being a reporter should ask Grufman Bil AB about this and try to find the original Youtube video as evidence of my claim etc. I understand that the legal fight would not be worth it to a small car repair company but it's important to the overall society to be aware of that Tesla does things like this. Tesla's argument for why Grufman Bil must take down that video was that "It hurts Tesla as a company financially if people can see that video" IIRC. But the counter argument would be that a car part that uses too weak metal is a danger to Tesla car owners and that they can be hurt physically if such weaknesses are hidden by Tesla. The morally right thing IMHO would be that the interests of car owners would weigh heavier than the profits of Tesla at least in this particular case. So someone please improve this paragraph because I think it's important that big companies should not get away with bullying smaller companies like this, and succeeding in hiding important weaknesses in their cars from their buyers.

[[Category:Companies]]

Google

2025-01-15T06:22:36Z

DFP: Added the page to the 'Companies' category

Google LLC, founded in 1998 by Larry Page and Sergey Brin, is one of the most influential and dominant technology companies in the world. Originally developed as a search engine to organize and index the growing amount of information on the internet, Google has since expanded into a wide range of services and products, becoming a central player in digital advertising, software, hardware, and cloud computing.

Google's search engine remains its most well-known service, but the company has significantly diversified its offerings. Key products include the Android operating system, the Google Chrome web browser, Google Drive for cloud storage, Google Maps, [[YouTube]], and Google Play. Additionally, the company provides digital advertising services through Google Ads, generating the majority of its revenue. In recent years, Google has also developed hardware products such as the Pixel smartphone and Nest smart home devices.

Google has faced ongoing scrutiny related to data privacy, competition, and its dominant position in the market. The company has been the subject of various legal and regulatory challenges, particularly concerning antitrust issues, the use of personal data, and its impact on consumer choice.

=== Google Stadia Shutdown ===
In January 2023, Google announced the shutdown of its cloud gaming service, Stadia, which was launched in November 2019.<ref>https://www.theverge.com/23380140/google-stadia-ending-shutdown-latest-news-gaming-tech/archives/2</ref> Stadia required users to purchase games individually, unlike other gaming platforms that offer subscription-based access. Upon the service's closure, Google promised to refund consumers for their purchases, including both games and hardware. However, users needed to initiate the refund process themselves- refunds were not automatic.<ref>https://www.wired.com/story/how-to-get-your-google-stadia-refund/</ref>

Stadia users were effectively renting access to games, as the platform did not allow for traditional ownership or offline play. With the service discontinued, consumers were left without access to the content they had purchased. Stadia users who had bought controllers and other peripherals for the service were also impacted by the shutdown. While Google offered refunds to customers who requested them, many Stadia consumers were left with equipment that no longer performs the advertised functions and limited recourse for repurposing or reselling their devices.<ref>https://www.gamerevolution.com/guides/852697-stadia-shut-down-how-to-use-controller-chromecast-without-app</ref>

[[Category:Companies]]

Adobe

2025-01-15T06:21:53Z

DFP: Added the page to the 'Companies' category

= Controversies Surrounding Adobe =

== Quick Introduction & Background: ==

Adobe is a software company based in America, specializing in software for creative applications, such as video editing, photo manipulation, animation, or illustration.

Adobe initially distributed their software with perpetual licenses, where the user would only pay once for the right to own and use a copy of an application (or, through Adobe's Creative Suite, a collection of applications). In 2011, Adobe introduced Creative Cloud, a service that gave users access to all of Adobe's current software for a monthly fee; Creative Cloud eventually superseded Creative Cloud and all of Adobe's perpetual licenses, and as of today the only way to access up-to-date Adobe software officially is through Creative Cloud.

== Bibliography ==
* "Adobe Inc"; The Wikipedia Group + contributors; last edited January 14, 2025; accessed January 15, 2025; https://en.wikipedia.org/wiki/Adobe_Inc
* "Adobe roofies all of their customers"; Louis Rossman; published June 7, 2024; accessed January 15, 2025; https://www.youtube.com/watch?v=EXxMCm941WA

[[Category:Companies]]

Disney

2025-01-15T06:21:15Z

DFP: Added the page to the 'Companies' category

The Walt Disney Company, founded in 1923 by Walt Disney and Roy O. Disney, is one of the most recognizable entertainment companies globally. Known for its movies, theme parks, and television networks, Disney has become a dominant player in the entertainment industry. In 2019, Disney launched the Disney+ streaming service, which makes most of their content library available to viewers as a monthly subscription.

=== The EPCOT Death Lawsuit and Disney's Arbitration Clause ===
In a wrongful death lawsuit, Jeffrey Piccolo sued Walt Disney Parks and Resorts after his wife died from a severe allergic reaction at a restaurant in Disney's EPCOT theme park. The lawsuit claims Disney’s negligence in managing food allergens contributed to her death.<ref>https://www.cnn.com/2024/08/14/business/disney-plus-wrongful-death-lawsuit/index.html</ref> However, Disney attempted to have the case dismissed and sent to [[Forced Arbitration|arbitration]], citing the Disney+ user agreement signed by Piccolo in 2019 when he subscribed for a one-month free trial. This agreement includes a clause requiring arbitration for disputes with the company.

Disney argued that, because Piccolo had subscribed to Disney+ (even for a free trial), he was bound by the arbitration clause for any legal claims against the company, regardless of whether the issue was related to Disney+. This sparked significant backlash, particularly as over 150 million Disney+ subscribers could similarly be barred from suing Disney over serious issues like wrongful death due to such arbitration clauses. In response to the criticism, Disney ultimately withdrew its motion and allowed the case to continue in court.<ref>https://www.npr.org/2024/08/14/nx-s1-5074830/disney-wrongful-death-lawsuit-disney</ref>

[[Category:Companies]]

Netflix stream-quality controversy

2025-01-15T06:17:33Z

DFP: Added the page to the 'Companies' category

= 4K plan doesn't provide a 4k resolution stream =

Netflix imposes restrictions on accessing 4K streaming and does not fully disclose the conditions under which these restrictions apply. When new users sign up, Netflix defaults them to the 4K premium plan, without clearly informing them of the intentional limitations on accessing 4K content. If users were aware of these limitations, they might choose not to subscribe to the more expensive plan that Netflix defaults to; however, this information is not provided upfront. This lack of transparency is problematic, as all prerequisites for receiving a 4K stream are not listed in the terms of use<ref>https://help.netflix.com/legal/termsofuse</ref>, terms & conditions<ref>https://www.netflix.shop/pages/terms-conditions</ref>, or help page<ref name=":0">https://help.netflix.com/en/node/13444</ref>.

Netflix, in their [https://help.netflix.com/legal/termsofuse Terms of Service] (TOS), lists reasons why the quality of its content may vary from different devices, as stated in clause 4.7: "The quality of the display of the Netflix content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection." One of the factors not listed is the use of [https://developers.google.com/widevine/drm/overview Widevine], a Digital Rights Management (DRM) software which is embedded into most web browsers such as Chrome, Chromium, Electron (CEF), Firefox, Edge, Opera, Safari, etc. A DRM protects media hosted on Netflix from being screen-captured, with one of the methods using "SECURE_DECODE", which uses Widevine to decode each frame displayed. This method demands more bandwidth, with Netflix appeasing the disparity by decreasing the quality to 720p on web browsers.

Currently, Netflix offers 1080p video resolution on every plan they offer on their [https://help.netflix.com/en/node/24926 Plans and Pricing] for a subscription. Consumers who watch Netflix on web browsers will be paying for 1080p resolution while only receiving 720p resolution maximum due to DRM. The TOS allows Netflix to claim your device faulty or your internet speed slow to justify this behavior.[[File:Netflix signup page- choose plan bottom of page.png|alt=Netflix signup page: plan choice, bottom of page.|thumb|Netflix signup page: plan choice, bottom of page.]]
[[File:Netflix terms of service covering streaming quality.png|alt=Netflix terms of service covering streaming quality|thumb|Netflix terms of service covering streaming quality]]

The only time you see there are any limitations is in incredibly small font, on the bottom of the page where you choose a plan. The 4k HDR option is the default option and has an icon with very appealing colors that draw your eyes to this more expensive option, while you must scroll to the bottom to even be linked to a document that explains the limitations.<ref>https://web.archive.org/web/20250111144808/https://help.netflix.com/legal/termsofuse</ref> The explanation provided on this terms of service that must be dug through, is completely inadequate. See below:

== Terms of Service analysis ==

Netflix's Terms of Service (TOS) obscures critical information about video quality limitations in Section 4.7, which vaguely states:

<blockquote>"HD, Ultra HD and HDR availability is subject to your Internet service and device capabilities. Not all content is available in all formats, such as HD, Ultra HD or HDR and not all plans allow you to receive content in all formats."</blockquote>

Currently, Netflix offers 1080p video resolution on every plan they offer on their Plans and Pricing for a subscription. Consumers who watch Netflix on web browsers will be paying for 1080p resolution while only receiving 720p resolution maximum due to DRM. The TOS allows Netflix to claim your device faulty or your internet speed slow to justify this behavior.

Netflix's Terms of Service (TOS) obscures important information about video quality limitations in Section 4.7, which vaguely states:

<blockquote>4.7. The quality of the display of the Netflix content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. HD, Ultra HD and HDR availability is subject to your Internet service and device capabilities. Not all content is available in all formats, such as HD, Ultra HD or HDR and not all plans allow you to receive content in all formats. The minimum connection speed for HD video quality (defined as a resolution of 720p or higher) is 3.0 Mbps per stream; however, we recommend a faster connection for improved video quality. A connection speed of at least 5.0 Mbps per stream is recommended to receive Full HD video quality (defined as a resolution of 1080p or higher). A connection speed of at least 15.0 Mbps per stream is recommended to receive Ultra HD video quality (defined as a resolution of 4K or higher). You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. Netflix makes no representations or warranties about the quality of your watching experience on your display. The time it takes to begin watching Netflix content will vary based on a number of factors, including your location, available bandwidth at the time, the Netflix content you have selected and the configuration of your Netflix ready device.</blockquote>

== Streaming requirements and lack of disclosure ==

=== 1. Complete list of requirements ===

* '''Netflix Premium Plan''': Subscription to the Premium Plan.
* '''Device Compatibility''': Devices must support 4K playback and be Netflix-certified.
* '''Processor''': An Intel 7th generation Core CPU or newer with Intel SGX enabled, or an AMD Ryzen CPU.<ref name=":1">https://help.netflix.com/en/node/23931</ref><ref>https://i.redd.it/qd5b42b6814c1.png</ref>
* '''GPU''': Nvidia GeForce GPU 1050 or newer, AMD Radeon RX 400 series or newer GPU.<ref name=":1" />
* '''Display Requirements''': A screen with a resolution of at least 3840x2160 and HDCP 2.2-compliant HDMI ports (for external displays).
* '''DRM Support''': Hardware-based DRM like Widevine L1, PlayReady 3.0, or FairPlay is required.
* '''HEVC Codec Support''': Devices must support hardware decoding of the HEVC (H.265) codec for 4K playback.
* '''Internet Speed''': A stable internet connection of at least 15 Mbps.
* '''Operating System''': Supported OS versions, e.g., Windows 10/11, macOS (Safari), and specific Android/iOS versions.
* '''Browser/App Compatibility''': Certain browsers (e.g., Microsoft Edge, Safari) and official Netflix apps are required.
* '''Updated Firmware/Software''': Devices must run the latest firmware or software, NVIDIA Driver version 387.96 or newer.<ref>https://nvidia.custhelp.com/app/answers/detail/a_id/4583/~/4k-uhd-netflix-content-on-nvidia-gpus</ref>
* '''Title Availability''': Not all titles are available in 4K; the content must be marked as 4K or UHD.

=== 2. Requirements that Netflix discloses ===

* '''Subscription Plan''': The need for the Premium Plan for 4K content.
* '''Internet Speed''': The recommendation of 15 Mbps for 4K streaming.
* '''Device Compatibility''': Ensuring all devices in the setup support 4K video playback.
* '''Browser/App Compatibility''': Mention that Microsoft Edge (version 118 or later) or the official Netflix app is required to stream 4K content on Windows-based platforms. Likewise, mention that Safari (version 12 or later) is required for 4K playback on Macs (there’s no Netflix app for macOS).<ref name=":2">https://help.netflix.com/en/node/30081</ref>
* '''Display Requirements''': Mention of HDCP 2.2-compliant HDMI ports and display resolution for external devices.
* '''Account Settings''': Instructions to set playback settings to High or Auto for 4K.
* '''Title Verification''': Guidelines on identifying titles that support 4K or HDR.
* '''Mobile Device Limitations''': It mentions HDR might not stream on mobile devices in low power mode. It also does address limitations like Widevine DRM levels.<ref>https://help.netflix.com/en/node/23939</ref>

=== 3. Requirements that Netflix does NOT disclose ===

* '''DRM Requirements''': No explicit mention of the need for Widevine L1, PlayReady 3.0, or FairPlay DRM.
* '''Codec Support''': The necessity of HEVC (H.265) support is not detailed.
* '''Processor and GPU Capabilities''': The requirement for devices with processors and GPUs capable of hardware decoding HEVC efficiently is not mentioned.
* '''Firmware Updates''': While it suggests keeping devices updated, there is no detail on the necessity for specific firmware versions for 4K, only for Nvidia drivers.

=== 4. Contradictory requirements / misleading documentation ===

* '''System version requirements''': Some Help Center pages state that 4K playback is supported on macOS 10.11 or later<ref name=":3">https://help.netflix.com/en/node/55764</ref>, others, that macOS 10.15 or later is required.<ref name=":2" /> This will lead to confusion among potential new Netflix customers looking if their device will support 4K playback.
* '''Unintelligible statements''': Some parts of the Netflix’s Help Center articles are worded in a very strange, unintelligible manner, which seem more like a stream of consciousness, rather than an official documentation. e.g., ''Ultra HD is available only on Mac computers macOS 11.0 or later installed that meet these Ultra HD requirements. Mac computers with macOS 10.15 installed will play in up to Full HD (1080p).'' Moreover, these 2 sentences contradict each other. The former implies that 4K playback is supported on devices running macOS 10.11 and up (that certainly contains macOS 10.15), the latter that macOS 10.15 does NOT support 4K playback, only Full HD.<ref name=":2" />

== Summary ==

Netflix discloses some prerequisites for 4K streaming, but:

1. They only mention limitations at the bottom of the signup page.

2. The link at the bottom of the signup page leads to a terms of use page that lacks detailed information on obtaining a 4K stream.<ref>https://web.archive.org/web/20250111144808/https://help.netflix.com/legal/termsofuse</ref>

3. The help page on how to receive a 4K stream is not linked on either the signup page or the terms of use.<ref name=":0" />

4. The help page excludes many prerequisites necessary for 4K streaming.

* Many users might opt out of the 4K plan if they knew the requirements.
* Users might avoid the 4K plan if they realized Netflix does not provide full information on qualifications for 4K streaming.
* Netflix does not make this information easily accessible, often implying that the user's internet or hardware is at fault, even if they meet the requirements for 4K playback.
* Some users report issues with Netflix on PCs even when meeting all requirements.<ref>https://www.reddit.com/r/netflix/comments/18p7dk8/i_have_a_4k_display_but_netflix_wont_show_a_4k/</ref>

== Key Issues ==

=== 1. Lack of Transparency ===

* The TOS does not explicitly list supported hardware.
* The TOS suggests device capabilities are the issue, without mentioning Netflix's specific limitations.
* Netflix chooses to limit 4K streaming to certain devices without disclosing these limits.
* No clear information about browser limitations to 720p due to DRM.
* No direct way to determine if a device is "Netflix ready."

=== 2. Buried Information ===

* Limitations are only mentioned in small print at the bottom of the plan selection page.
* The 4K HDR option is the default, with an attractive icon, drawing attention to the more expensive option.
* Users must scroll to the bottom to find a document explaining the limitations.

=== 3. Inadequate Disclosure ===

* Section 4.9 deflects responsibility to the device manufacturer, without providing information on prerequisites for 4K streaming.
* The explanation in the terms of service is inadequate.
* No clear guidance on determining device compatibility before subscribing.

This represents a consumer protection issue where technical limitations imposed by the vendor affect service quality and are hidden from consumers at the point of purchase, while still charging premium prices for resolutions that are restricted on many devices, browsers, and operating systems, even if they are capable of handling them.

== References ==
<references />

[[Category:anti-consumer]]
[[Category:Companies]]

Ubisoft

2025-01-15T06:16:20Z

DFP: Added the page to the 'Companies' category

Ubisoft Entertainment S.A. is a multinational video game company, known for developing and publishing popular franchises such as ''Assassin's Creed'', ''Far Cry'', and ''Tom Clancy’s Rainbow Six''. The company has positioned itself as a leader in the video game industry, referring to itself as a "AAAA" game company. This claim is debatable.

== Anti-consumer practices ==

=== The Crew shutdown ===
One of the most significant consumer protection issues surrounding Ubisoft in recent years relates to the 2014 game ''The Crew''. In 2022, Ubisoft announced the shutdown of the online services for ''The Crew'', effectively making the game unplayable for many players who relied on its online features.<ref>https://www.ign.com/articles/the-crew-delisted-from-all-digital-storefronts-servers-shut-down-early-2024</ref> The decision to decommission the game's servers was controversial, as Ubisoft retroactively altered the terms of sale. Players who had purchased the game, which was initially marketed with certain online functionality, found that they could no longer access key features after the servers were shut down.

The decommissioning of ''The Crew'' also sparked a wider debate on the viability of "games-as-a-service" models, which Ubisoft has heavily invested in.<ref>https://www.stopkillinggames.com/</ref> These models often require ongoing internet connectivity to function and rely on servers run by the company. At any time, the company can decide to shut down the servers and the games will no longer be playable, as seen with ''The Crew''.

=== Star Wars Outlaws forced update ===
Star wars outlaws was released in In August of 2024, with two editions that allowed players to have early access to the game for $110 and $130 respectively, approximately twice the cost of the game on release day<ref>https://www.ign.com/articles/star-wars-outlaws-release-date-special-editions</ref>. Ubisoft then pushed an update just before the full release that caused players on PlayStation 5 who had paid extra for the game as early access to have their save file deleted<ref>https://gamerant.com/star-wars-outlaws-bug-delete-save-data-ps5/</ref>. Although the update was intended to fix a game-breaking bug, upon full release many bugs remained<ref>https://www.geeksandgamers.com/star-wars-outlaws-still-looks-buggy-the-week-of-its-release/</ref>. This behavior also highlights an ongoing pattern in which Ubisoft releases an incomplete game, expects players to buy the game and act as the testers, and then patches the game later.

=== Executive comments ===
Ubisoft's CEO, Yves Guillemot, has repeatedly stated that "games-as-a-service" is the future of the gaming industry<ref>https://kotaku.com/top-video-game-companies-wont-stop-talking-about-games-1795663927</ref>, and Ubisoft's director of subscriptions Philippe Tremblay said that players should get used to not owning their games.<ref>https://www.ign.com/articles/ubisoft-exec-says-gamers-need-to-get-comfortable-not-owning-their-games-for-subscriptions-to-take-off</ref> These comments have been met with criticism, particularly when juxtaposed with decisions like the shutdown of ''The Crew'' and the introduction of NFT's (Non-fungible tokens) into Ubisoft’s business model.

On January 15, 2024, Ubisoft's director of subscriptions, Philippe Tremblay, was interviewed by [http://www.gamesindustry.biz gamesindustry.biz]. During this interview Tremblay made the following comment on ownership:<blockquote>"One of the things we saw is that gamers are used to, a little bit like DVD, having and owning their games. That's the consumer shift that needs to happen. They got comfortable not owning their CD collection or DVD collection. That's a transformation that's been a bit slower to happen [in games]. As gamers grow comfortable in that aspect… you don't lose your progress. If you resume your game at another time, your progress file is still there. That's not been deleted. You don't lose what you've built in the game or your engagement with the game. So it's about feeling comfortable with not owning your game<ref>https://www.gamesindustry.biz/the-new-ubisoft-and-getting-gamers-comfortable-with-not-owning-their-games</ref>."</blockquote><references /><blockquote></blockquote>

[[Category:Companies]]

Category:Valve Corporation

2025-01-15T06:15:06Z

DFP: Add the category to 'Companies' category

This category contains articles about, or relating to [[Valve|Valve Corporation]].

[[Category:Companies]]

Category:Companies

2025-01-15T06:14:00Z

DFP: Created the category

Much like [[:Category:Individuals]], this is for articles about companies who have substantial relevance to consumer protection. If a company has its' own category, it would be a sub-category of this one.

Valve

2025-01-15T06:08:49Z

DFP: Added the page to the 'Companies' category

Valve software was founded in 1996 by Gabe Newell and Mike Harrington. It is owner of steam which is a popular digital distribution service.

== Legal disputes ==

Steam's predominance has led to Valve becoming involved in various legal cases<ref>https://en.wikipedia.org/wiki/Steam_(service)#Legal_disputes</ref>. The lack of a formal refund policy led the Australian Competition and Consumer Commission (ACCC) to sue Valve in September 2014 for violating Australian consumer laws that required stores to offer refunds for faulty or broken products.

== Sources ==

<references/>

[[Category:Valve Corporation]]
[[Category:Companies]]

Valve removes arbitration requirement from Steam Subscriber Agreement

2025-01-15T06:02:42Z

DFP: Added the page into the 'Valve Corporation' category

In September 2024 Valve removed both the arbitration requirements and class action waiver from the [https://store.steampowered.com/subscriber_agreement?snr=1_2108_9__2107#8 Steam Subscriber Agreement], which is, essentially, Steam's End User License Agreement.

== An exclusively positive event ==
This restores costumers rights to litigate, instead of only arbitrate, in order to resolves disputes with Steam.

== Sources/Links ==

* Link to the Steam news article: https://store.steampowered.com/news/app/593110/view/4696781406111167991
* Link to the Steam Subscriber Agreement: https://store.steampowered.com/subscriber_agreement?snr=1_2108_9__2107#8
* Louis Rossmann's video on the news: https://www.youtube.com/watch?v=1f81qXxggo8
* NACA's arbitration definition: https://www.consumeradvocates.org/for-consumers/arbitration/

[[Category:Valve Corporation]]

Category:Valve Corporation

2025-01-15T06:01:21Z

DFP: Created the category

This category contains articles about, or relating to [[Valve|Valve Corporation]].

Steam

2025-01-15T05:57:42Z

DFP: Added the page to 'Valve Corporation' category

Steam is a gaming platform owned by [[Valve|Valve Corporation]] where users can buy games and download them to a computer. Users launch their games through the steam program and can also stream their games to a mobile device with the steam app.

== Purchasing Games ==
Through the Steam program or the Steam website and mobile app, users can buy games to add to their library. Steam uses a button that says "purchase" when you buy a game, however according to their [https://store.steampowered.com/subscriber_agreement/ subscriber agreement] you do not truly own these games. Steam has control of the games you own and can also force you to update or can remove your games at any time. Steam uses the word purchase incorrectly as you are not gaining ownership when you press the purchase button.

== Steam Subscriber Agreement ==
Below is the Steam subscriber agreement that users agree to when obtaining games on Steam.

<blockquote>
As a Subscriber you may obtain access to certain services, software and content available to Subscribers or purchase certain Hardware (as defined below) on Steam. The Steam client software and any other software, content, and updates you download or access via Steam, including but not limited to Valve or third-party video games and in-game content, software associated with Hardware and any virtual items you trade, sell or purchase in a Steam Subscription Marketplace are referred to in this Agreement as "Content and Services;" the rights to access and/or use any Content and Services accessible through Steam are referred to in this Agreement as "Subscriptions."

<nowiki>Each Subscription allows you to access particular Content and Services. Some Subscriptions may impose additional terms specific to that Subscription ("Subscription Terms") (for example, an end user license agreement specific to a particular game, or terms of use specific to a particular product or feature of Steam). Also, additional terms (for example, payment and billing procedures) may be posted on http://www.steampowered.com or within the Steam service ("Rules of Use"). Rules of Use include the Steam Online Conduct Rules http://steampowered.com/index.php?area=online_conduct and the Steam Refund Policy http://store.steampowered.com/steam_refunds. The Subscription Terms, the Rules of Use, and the Valve Privacy Policy (which can be found at http://www.valvesoftware.com/privacy.htm) are binding on you once you indicate your acceptance of them or of this Agreement, or otherwise become bound by them as described in Section 8 (Amendments to this Agreement).</nowiki>
</blockquote>

----

<blockquote>
Steam and your Subscription(s) require the download and installation of Content and Services onto your computer. Valve hereby grants, and you accept, a non-exclusive license and right, to use the Content and Services for your personal, non-commercial use (except where commercial use is expressly allowed herein or in the applicable Subscription Terms). This license ends upon termination of (a) this Agreement or (b) a Subscription that includes the license. The Content and Services are licensed, not sold. Your license confers no title or ownership in the Content and Services. To make use of the Content and Services, you must have a Steam Account and you may be required to be running the Steam client and maintaining a connection to the Internet.
</blockquote>

- ''Steam Subscriber Agreement''.

[[File:Steam Subscriber Agreement.png|thumb|The Steam subscriber agreement excerpt]]
[[File:Steam purchase screen.png|thumb|Steam purchase button]]
Purchases are referred to as content and services that you do not truly own or have control of their games or items which could potentially mislead users.

[[Category:Valve Corporation]]

Valve

2025-01-15T05:56:57Z

DFP: Formatting, proper 'sources' section using 'ref' tag, added the page to 'Valve Corporation' category

Steam

2025-01-15T05:39:40Z

DFP: "Steam Subscriber Agreement" section: Mainly capitalization, formatting, and block quotes

Sample individual

2025-01-15T05:07:41Z

DFP: Added line breaks to a list-like section, to avoid headers being split up into multiple lines

'''Sauron''' was a prominent figure in the Second Age who gained significant attention for his role in a widespread ring distribution scheme that raised major consumer protection concerns. As the CEO and founder of Mordor Technologies, he was directly responsible for the development, marketing, and distribution of the Rings of Power product line, which became notorious for its deceptive terms of service and privacy violations.
== Professional Background ==
Sauron served as chief lieutenant at Angband Industries before founding Mordor Technologies in SA 1000<ref>Elrond, P. (SA 3442). "The Corporate History of Mordor Technologies." ''Rivendell Business Review'', 12(3), 45-67.</ref>. Under his leadership, Mordor Technologies developed sophisticated ring-based technology that was marketed as enhancing user capabilities and extending life. The company became known for its aggressive expansion strategy and controversial data collection practices.
== Stance on Consumer Rights ==
Sauron publicly positioned himself as an advocate for technological advancement and user empowerment. In a Second Age press conference, he stated, "Our rings are gifts to all peoples, freely given to enhance their lives."<ref>"Transcript: Mordor Technologies Ring Distribution Announcement." (SA 1600). ''Gondor Times''.</ref> However, internal documents later revealed that this messaging deliberately obscured the extensive data collection and control mechanisms built into the products.
== Major Consumer Protection Incidents ==
=== Ring Distribution Scheme (SA 1600-1700) ===
Sauron orchestrated what would become known as the "Rings of Power" incident, one of the most significant cases of systematic consumer exploitation in Middle-earth history. The scheme involved several key components:

'''Deceptive Marketing''': Products were marketed as "gifts" while containing hidden terms of service that granted Mordor Technologies extensive control over users<ref>White Council Investigation Committee. (SA 3442). "Final Report on the Rings of Power Incident."</ref>.
'''Remote Control Capabilities''': The One Ring system, later discovered, allowed Mordor Technologies to remotely monitor and control all distributed rings without user consent<ref>Gandalf, G. (SA 3018). "Analysis of One Ring Control Systems." ''Journal of Magical Consumer Protection'', 89(2).</ref>.
'''Data Collection''': Extensive personal information was gathered through the rings, including user location, thoughts, and activities, without adequate disclosure<ref>Galadriel et al. (SA 3441). "Privacy Implications of Ring-Based Technology."</ref>.

=== Terms of Service Controversy (SA 1697) ===
Investigation by the White Council revealed that ring recipients were bound by undisclosed terms that effectively granted Mordor Technologies complete control over users. The Council's report noted that the terms were "deliberately obscured and impossible for average consumers to understand or resist."<ref>White Council Consumer Protection Division. (SA 1697). "Terms of Service Analysis: Rings of Power."</ref>
=== Privacy Violations ===
The extent of privacy violations became apparent when it was discovered that all ring users were subject to continuous surveillance through what Mordor Technologies termed "The Great Eye" monitoring system<ref>"The Great Eye: Technical Documentation." (SA 1700). Internal Mordor Technologies document, leaked SA 3018.</ref>. This system collected user data including:

* Real-time location tracking
* Personal thoughts and intentions
* Social connections and activities
* Behavioral patterns

== Regulatory Response ==
The White Council launched multiple investigations into Mordor Technologies' practices, culminating in the Last Alliance regulatory action of SA 3441<ref>Last Alliance Regulatory Framework. (SA 3441).</ref>. This led to:

* Mandatory disclosure requirements for ring-based technology
* New restrictions on remote control capabilities
* Demolition of the centralized control servers at Barad-Dûr
* Enhanced privacy protections for consumers

== Current Status ==
Following the Last Alliance action, Sauron was removed from his position at Mordor Technologies. While he is no longer directly involved in consumer technology, his ring distribution scheme has had lasting implications for consumer protection law and continues to be cited in cases involving hidden terms of service and unauthorized data collection.
== Impact on Consumer Protection ==
Sauron's activities led to significant changes in Middle-earth consumer protection law, including:

* The Third Age Consumer Rights Act
* The White Council Privacy Protection Framework
* Enhanced disclosure requirements for enchanted items<ref>Council of Elrond. (TA 1). "Consumer Protection Reform Act."</ref>

== References ==

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