Consumer Rights Wiki - User contributions [en]

UniTranslate

2026-03-13T10:30:47Z

Desairem: Update website to make it compatible (hopefully) with the browser add-on

{{CompanyCargo
|Description=
|Founded=2019-01-31
|Industry=Translation
|Logo=UniTranslate logo.jpg
|ParentCompany=
|Type=Private
|Website=https://www.unitranslate.ch
}}

UniTranslate is a translation agency based in Switzerland. They own two websites, [https://www.unitranslate.ch/en unitranslate.ch] and [https://www.uebersetzung.zuerich/en/ uebersetzung.zuerich]. UniTranslate is a subsidiary of NLP GmbH which, according to the [https://www.zefix.ch/en/search/entity/list/firm/1381160 Swiss Central Business Name Index], has been founded in January 2019.

==Incidents==

===False advertizing regarding office locations===
UniTranslate has an address in Küsnacht, near Zurich, as declared at the bottom of their website. This is the only concrete address that can be found on the entire website.<ref>{{Cite web |title=UniTranslate |url=https://www.unitranslate.ch/en |archive-url=https://web.archive.org/web/20250709142136/https://www.unitranslate.ch/en |archive-date=9 Jul 2025 |access-date=2025-06-07}}</ref>
[[File:UniTranslate website footer.png|thumb|Website footer containing links in which UniTranslate apparently has offices]]
The bottom of the website contains internal links referring to several major Swiss cities, like Basel, Bern, Zug. When visiting any of those pages, the respective city is mentioned several times (e.g. "Our services in Basel" or "Translation agency UniTranslate Basel stands for high-quality translations"), but no concrete address is mentioned anywhere on the website.

According to a comment in a Reddit post about this issue, when asking clarification about office locations on the UniTranslate website chat, only dismissive answers were given.<ref>{{Cite web |last=@Desairem |date=2025-01-28 |title=Is this Swiss translation agency deceiving its customers? |url=https://www.reddit.com/r/Switzerland/comments/1ic891p/comment/m9wyiof/ |archive-url=https://archive.ph/zKUwu |archive-date=11 Jan 2026 |access-date=2025-06-07 |website=Reddit}}</ref>

==References==
<references />
[[Category:{{PAGENAME}}]]

UniTranslate

2025-06-07T10:54:09Z

Desairem: Edited Reddit link to point to comment

{{InfoboxCompany
| Name = {{PAGENAME}}
| Type =Private
| Founded =31.01.2019
| Industry =Translations
| Official Website =https://www.unitranslate.ch/en
| Logo =UniTranslate logo.jpg
}}UniTranslate is a translation agency based in Switzerland. They own two websites, [https://www.unitranslate.ch/en unitranslate.ch] and [https://www.uebersetzung.zuerich/en/ uebersetzung.zuerich]. UniTranslate is a subsidiary of NLP GmbH which, according to the [https://www.zefix.ch/en/search/entity/list/firm/1381160 Swiss Central Business Name Index], has been founded in January 2019.

==Incidents==

===False advertizing regarding office locations===
UniTranslate has an address in Küsnacht, near Zurich, as declared at the bottom of their website. This is the only concrete address that can be found on the entire website.<ref>{{Cite web |title=UniTranslate |url=https://www.unitranslate.ch/en |access-date=2025-06-07}}</ref>
[[File:UniTranslate website footer.png|thumb|Website footer containing links in which UniTranslate apparently has offices]]
The bottom of the website contains internal links referring to several major Swiss cities, like Basel, Bern, Zug. When visiting any of those pages, the respective city is mentioned several times (e.g. "Our services in Basel" or "Translation agency UniTranslate Basel stands for high-quality translations"), but no concrete address is mentioned anywhere on the website.

When inspecting the website's HTML source code, several <code><meta></code> tags are revealed, which are invisible to the user but can be displayed, for example, in search engine results. These tags all contain the same description: "UniTranslate is based in Switzerland and have several offices in Zurich, Basel, Geneve, Lausanne, Lucerne and Bern."

An internet search for "Unitranslate St. Gallen" or "Unitranslate Luzern" (e.g. with search engines Google or Ecosia) also produces relevant pages on the UniTranslate website, but they all use the same template as the other cities listed at the bottom of the website and mention no concrete address.

According to a comment in a Reddit post about this issue, when asking clarification about office locations on the UniTranslate website chat, only dismissive answers were given.<ref>{{Cite web |last=@Desairem |date=2025-01-28 |title=Is this Swiss translation agency deceiving its customers? |url=https://www.reddit.com/r/Switzerland/comments/1ic891p/comment/m9wyiof/ |access-date=2025-06-07 |website=Reddit}}</ref>

==References==
<references />
[[Category:{{PAGENAME}}]]

UniTranslate

2025-06-07T10:52:05Z

Desairem: Added citation of Reddit post

{{InfoboxCompany
| Name = {{PAGENAME}}
| Type =Private
| Founded =31.01.2019
| Industry =Translations
| Official Website =https://www.unitranslate.ch/en
| Logo =UniTranslate logo.jpg
}}UniTranslate is a translation agency based in Switzerland. They own two websites, [https://www.unitranslate.ch/en unitranslate.ch] and [https://www.uebersetzung.zuerich/en/ uebersetzung.zuerich]. UniTranslate is a subsidiary of NLP GmbH which, according to the [https://www.zefix.ch/en/search/entity/list/firm/1381160 Swiss Central Business Name Index], has been founded in January 2019.

==Incidents==

=== False advertizing regarding office locations ===
UniTranslate has an address in Küsnacht, near Zurich, as declared at the bottom of their website. This is the only concrete address that can be found on the entire website.<ref>{{Cite web |title=UniTranslate |url=https://www.unitranslate.ch/en |access-date=2025-06-07}}</ref>
[[File:UniTranslate website footer.png|thumb|Website footer containing links in which UniTranslate apparently has offices]]
The bottom of the website contains internal links referring to several major Swiss cities, like Basel, Bern, Zug. When visiting any of those pages, the respective city is mentioned several times (e.g. "Our services in Basel" or "Translation agency UniTranslate Basel stands for high-quality translations"), but no concrete address is mentioned anywhere on the website.

When inspecting the website's HTML source code, several <code><meta></code> tags are revealed, which are invisible to the user but can be displayed, for example, in search engine results. These tags all contain the same description: "UniTranslate is based in Switzerland and have several offices in Zurich, Basel, Geneve, Lausanne, Lucerne and Bern."

An internet search for "Unitranslate St. Gallen" or "Unitranslate Luzern" (e.g. with search engines Google or Ecosia) also produces relevant pages on the UniTranslate website, but they all use the same template as the other cities listed at the bottom of the website and mention no concrete address.

According to a comment in a Reddit post about this issue, when asking clarification about office locations on the UniTranslate website chat, only dismissive answers were given.<ref>{{Cite web |last=@Desairem |date=2025-01-28 |title=Is this Swiss translation agency deceiving its customers? |url=https://www.reddit.com/r/Switzerland/comments/1ic891p/is_this_swiss_translation_agency_deceiving_its/ |access-date=2025-06-07 |website=Reddit}}</ref>

== References ==
<references />
[[Category:{{PAGENAME}}]]

Infomaniak

2025-06-04T15:35:05Z

Desairem:

Infomaniak is a Swiss technology company. The offered services include web hosting.{{InfoboxCompany
| Name = {{PAGENAME}}
| Type =SA
| Founded =1994
| Industry =Internet
| Official Website =https://www.infomaniak.com
| Logo =Infomaniak logo.png
}}
==Incidents==

===False advertizing about domain privacy===
The page about the [https://www.infomaniak.com/en/domains/domain-privacy domain privacy] feature contains the following statements:<blockquote>Without Domain Privacy, your data will be visible to everyone

Domain Privacy prevents your identity being stolen and used for commercial or unlawful purposes.

By default, the companies used to register domain names (registrars) are obligated to publish the contact information of domain name owners in this database which is public and free to access</blockquote>The [https://www.infomaniak.com/en/legal/confidentiality-policy privacy policy] contains similar statements:<blockquote>ICANN accredited registrars are required to publish domain owner information in the Whois database of the domain name registry. Everyone can see that you are the owner of a domain name. However, thanks to Domain Privacy, Infomaniak offers the possibility of preserving the confidentiality of these data when the domain registry authorises it.</blockquote>These statements are true for some registrars, bot not in general. For instance, private details about Swiss .ch domains are not disclosed anymore since January 2021<ref>{{Cite web |last=Goll |first=Thomas |date=2020-12-18 |title=Whois Abfrage: Mehr Schutz für .ch Domains |url=https://www.hosttech.ch/blog/domains/whois-ch-domains/ |access-date=2025-06-04 |website=Hosttech blog}}</ref><ref>{{Cite web |title=Information service |url=https://www.nic.ch/whois/domaininfo/ |access-date=2025-06-04 |website=Switch}}</ref>. A partial list of domains and corresponding privacy can be found on the [[wikipedia:Domain_privacy|Wikipedia domain privacy page]].

This issue is highlighted in a Reddit post on the Infomaniak channel, which also reports that once domain privacy has been enabled for a domain, trying to disable it shows a warning<ref>{{Cite web |last=Desairem |first=Reddit user |date=2025-05-02 |title=Infomaniak makes false statements about domain privacy |url=https://www.reddit.com/r/Infomaniak/comments/1kd2mki/infomaniak_makes_false_statements_about_domain/ |access-date=2025-06-04 |website=Reddit}}</ref>:<blockquote>ICANN accredited registrars are required to publish the contact details of the person responsible for a domain in the public WHOIS directory</blockquote>According to the same post, the Infomaniak support was informed in September 2024 about these concerns. Infomaniak did not comment the post itself.

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]
[[Category:{{PAGENAME}}]]

Infomaniak

2025-06-04T15:32:36Z

Desairem: Added citation of Reddit post

Infomaniak is a Swiss technology company. The offered services include web hosting.{{InfoboxCompany
| Name = {{PAGENAME}}
| Type =SA
| Founded =1994
| Industry =Internet
| Official Website =https://www.infomaniak.com
| Logo =Infomaniak logo.png
}}
==Incidents==

===False advertizing about domain privacy===
The page about the [https://www.infomaniak.com/en/domains/domain-privacy domain privacy] feature contains the following statements:<blockquote>Without Domain Privacy, your data will be visible to everyone

Domain Privacy prevents your identity being stolen and used for commercial or unlawful purposes.

By default, the companies used to register domain names (registrars) are obligated to publish the contact information of domain name owners in this database which is public and free to access</blockquote>The [https://www.infomaniak.com/en/legal/confidentiality-policy privacy policy] contains similar statements:<blockquote>ICANN accredited registrars are required to publish domain owner information in the Whois database of the domain name registry. Everyone can see that you are the owner of a domain name. However, thanks to Domain Privacy, Infomaniak offers the possibility of preserving the confidentiality of these data when the domain registry authorises it.</blockquote>These statements are true for some registrars, bot not in general. For instance, private details about Swiss .ch domains are not disclosed anymore since January 2021<ref>{{Cite web |last=Goll |first=Thomas |date=2020-12-18 |title=Whois Abfrage: Mehr Schutz für .ch Domains |url=https://www.hosttech.ch/blog/domains/whois-ch-domains/ |access-date=2025-06-04 |website=Hosttech blog}}</ref><ref>{{Cite web |title=Information service |url=https://www.nic.ch/whois/domaininfo/ |access-date=2025-06-04 |website=Switch}}</ref>. A partial list of domains and corresponding privacy can be found on the [[wikipedia:Domain_privacy|Wikipedia domain privacy page]].

This issue is highlighted in a Reddit post on the Infomaniak channel, which also reports that once domain privacy has been enabled for a domain, trying to disable it shows a warning<ref>{{Cite web |last=Reddit user Desairem |date=2025-05-02 |title=Infomaniak makes false statements about domain privacy |url=https://www.reddit.com/r/Infomaniak/comments/1kd2mki/infomaniak_makes_false_statements_about_domain/ |access-date=2025-06-04 |website=Reddit}}</ref>:<blockquote>ICANN accredited registrars are required to publish the contact details of the person responsible for a domain in the public WHOIS directory</blockquote>According to the same post, the Infomaniak support was informed in September 2024 about these concerns. Infomaniak did not comment the post itself.

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]
[[Category:{{PAGENAME}}]]

Infomaniak

2025-06-04T15:13:34Z

Desairem: Created page with "Infomaniak is a Swiss technology company. The offered services include web hosting.{{InfoboxCompany | Name = {{PAGENAME}} | Type =SA | Founded =1994 | Industry =Internet | Official Website =https://www.infomaniak.com | Logo =Infomaniak logo.png }} ==Incidents== === False advertizing about domain privacy === The page about the [https://www.infomaniak.com/en/domains/domain-privacy domain privacy] feature contains the following statements:<blockquote>Without Domain Privacy..."

Infomaniak is a Swiss technology company. The offered services include web hosting.{{InfoboxCompany
| Name = {{PAGENAME}}
| Type =SA
| Founded =1994
| Industry =Internet
| Official Website =https://www.infomaniak.com
| Logo =Infomaniak logo.png
}}
==Incidents==

=== False advertizing about domain privacy ===
The page about the [https://www.infomaniak.com/en/domains/domain-privacy domain privacy] feature contains the following statements:<blockquote>Without Domain Privacy, your data will be visible to everyone

Domain Privacy prevents your identity being stolen and used for commercial or unlawful purposes.

By default, the companies used to register domain names (registrars) are obligated to publish the contact information of domain name owners in this database which is public and free to access</blockquote>The [https://www.infomaniak.com/en/legal/confidentiality-policy privacy policy] contains similar statements:<blockquote>ICANN accredited registrars are required to publish domain owner information in the Whois database of the domain name registry. Everyone can see that you are the owner of a domain name. However, thanks to Domain Privacy, Infomaniak offers the possibility of preserving the confidentiality of these data when the domain registry authorises it.</blockquote>These statements are true for some registrars, bot not in general. For instance, private details about Swiss .ch domains are not disclosed anymore since January 2021<ref>{{Cite web |last=Goll |first=Thomas |date=2020-12-18 |title=Whois Abfrage: Mehr Schutz für .ch Domains |url=https://www.hosttech.ch/blog/domains/whois-ch-domains/ |access-date=2025-06-04 |website=Hosttech blog}}</ref><ref>{{Cite web |title=Information service |url=https://www.nic.ch/whois/domaininfo/ |access-date=2025-06-04 |website=Switch}}</ref>. A partial list of domains and corresponding privacy can be found on the [[wikipedia:Domain_privacy|Wikipedia domain privacy page]].

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]
[[Category:{{PAGENAME}}]]

File:Infomaniak logo.png

2025-06-04T15:07:57Z

Desairem:

Infomaniak logo

UniTranslate

2025-04-10T20:50:52Z

Desairem: Initial draft.

{{InfoboxCompany
| Name = {{PAGENAME}}
| Type =Private
| Founded =31.01.2019
| Industry =Translations
| Official Website =https://www.unitranslate.ch/en
| Logo =UniTranslate logo.jpg
}}UniTranslate is a translation agency based in Switzerland. They own two websites, [https://www.unitranslate.ch/en unitranslate.ch] and [https://www.uebersetzung.zuerich/en/ uebersetzung.zuerich]. UniTranslate is a subsidiary of NLP GmbH which, according to the [https://www.zefix.ch/en/search/entity/list/firm/1381160 Swiss Central Business Name Index], has been founded in January 2019.

==False advertizing regarding office locations==
UniTranslate has an address in Küsnacht, near Zurich, as declared at the bottom of their website. This is the only concrete address that can be found on the entire website.[https://www.unitranslate.ch/en]
[[File:UniTranslate website footer.png|thumb|Website footer containing links in which UniTranslate apparently has offices]]
The bottom of the website contains internal links referring to several major Swiss cities, like Basel, Bern, Zug. When visiting any of those pages, the respective city is mentioned several times (e.g. "Our services in Basel" or "Translation agency UniTranslate Basel stands for high-quality translations"), but no concrete address is mentioned anywhere on the website.

When inspecting the website's HTML source code, several <code><meta></code> tags are revealed, which are invisible to the user but can be displayed, for example, in search engine results. These tags all contain the same description: "UniTranslate is based in Switzerland and have several offices in Zurich, Basel, Geneve, Lausanne, Lucerne and Bern."

An internet search for "Unitranslate St. Gallen" or "Unitranslate Luzern" (e.g. with search engines Google or Ecosia) also produces relevant pages on the UniTranslate website, but they all use the same template as the other cities listed at the bottom of the website and mention no concrete address.
[[Category:{{PAGENAME}}]]

File:UniTranslate logo.jpg

2025-04-09T12:25:15Z

Desairem:

UniTranslate logo

File:UniTranslate website footer.png

2025-04-09T11:53:11Z

Desairem:

Website footer containing links to cities in which UniTranslate apparently has offices

Meetup.com account creation

2025-04-01T15:15:44Z

Desairem: Added details on refund policy.

meetup.com is a platform where anyone can join different groups of people and make new connections.
[[File:Join Meetup+.png|thumb|Join Meetup+]]
The account creation involves a [[dark pattern]] to drive new users to subscribe to Meetup+ instead of choosing the free plan. To create a new account, the user first fills out their personal details, including their email address. After clicking on the link in the confirmation email, the user follows two more steps before being shown the "Join Meetup+" page.
[[File:Meetup.com payment page.png|thumb|"Try for free" payment page]]
The "Join Meetup+" page contains two big buttons labelled "Try $2.99/month" and "Try for free". The latter does not create a free account, but starts a free trial of the Meetup+ subscription. There is no mention of how long the trial lasts. Only when clicking on "Try for free", the user is forwarded to a payment page that prominently shows an amount of "$0/month", and below it, a smaller text "Free for 7 days". By default, the subscription is set to "Monthly", which according to the [https://help.meetup.com/hc/en-us/articles/360002882931-Meetup-subscription-refund-policy refund policy] is the only subscription for which a refund cannot be requested:<blockquote>Meetup will issue refunds for renewal payments if requested within 30 days of the subscription’s auto-renewal. This does '''not apply to monthly subscriptions'''.</blockquote>To create a completely free account without subscriptions, the user instead has to click on the inline link "Continue with free plan", which is overshadowed by the much bigger Meetup+ subscription buttons.
[[Category:{{PAGENAME}}]]

Meetup.com account creation

2025-03-31T13:34:08Z

Desairem: Clarified what happens when clicking on "Try for free".

meetup.com is a platform where anyone can join different groups of people and make new connections.
[[File:Join Meetup+.png|thumb|Join Meetup+]]
The account creation involves a [[dark pattern]] to drive new users to subscribe to Meetup+ instead of choosing the free plan. To create a new account, the user first fills out their personal details, including their email address. After clicking on the link in the confirmation email, the user follows two more steps before being shown the "Join Meetup+" page.
[[File:Meetup.com payment page.png|thumb|"Try for free" payment page]]
The "Join Meetup+" page contains two big buttons labelled "Try $2.99/month" and "Try for free". The latter does not create a free account, but starts a free trial of the Meetup+ subscription. There is no mention of how long the trial lasts. Only when clicking on "Try for free", the user is forwarded to a payment page that prominently shows an amount of "$0/month", and below it, a smaller text "Free for 7 days". To create a completely free account without subscriptions, the user instead has to click on the inline link "Continue with free plan", which is overshadowed by the much bigger Meetup+ subscription buttons.
[[Category:{{PAGENAME}}]]

File:Meetup.com payment page.png

2025-03-31T13:30:34Z

Desairem:

Meetup.com payment page

Meetup.com account creation

2025-03-31T12:15:55Z

Desairem: Initial draft.

File:Join Meetup+.png

2025-03-31T12:08:06Z

Desairem:

The dialog shown before completing the meetup.com account creation.