https://consumerrights.wiki/api.php?action=feedcontributions&feedformat=atom&user=DishServedCold 2026-04-29T06:04:23Z User contributions MediaWiki 1.44.0 https://consumerrights.wiki/index.php?title=FreePhoneLine_revokes_Lifetime_VoIP_service_for_monthly_subscription_model&diff=9467 2025-02-21T19:33:33Z

<p>DishServedCold: cleaned up reference because I don&#039;t know what I&#039;m doing, but learning quickly</p> <hr /> <div>The [https://www.crunchbase.com/person/jody-schnarr CEO] of [https://www.freephoneline.ca/ FreePhoneLine] , owned and run by [https://www.fongo.com/ Fongo], sponsored by DELL, has decided to change the terms of service of their &quot;LIFETIME VoIP&quot; license, taking it away from the people who purchased it and replacing it with a monthly subscription model.&lt;ref&gt;https://www.reddit.com/r/VOIP/comments/1eb9ltj/freephoneline_fongo_now_charging_for_911_services/&lt;/ref&gt;&lt;ref&gt;https://forum.fongo.com/viewtopic.php?t=20780&amp;start=75&lt;/ref&gt;&lt;ref&gt;https://forums.redflagdeals.com/end-freephoneline-weve-known-911-1-95-month-starting-oct-1-2024-2704981/2/&lt;/ref&gt;&lt;ref&gt;https://support.freephoneline.ca/hc/en-us/articles/212429546-911-Emergency-Services-Police-Fire-Ambulance-Rescue-with-Freephoneline-Desktop&lt;/ref&gt;<br /> ==Background==<br /> In the second half of 2024, FreePhoneLine started sending out emails stating that they are changing the terms of sale, revoking everyone's Lifetime License and replacing it with a monthly subscription model.<br /> <br /> Backlash ensued, since people paid in excess of $100 for these &quot;Lifetime&quot; licenses. Additionally, the original terms of service already included a 911 pay-per-use fee of $35&lt;ref&gt;https://support.freephoneline.ca/hc/en-us/articles/212429546-911-Emergency-Services-Police-Fire-Ambulance-Rescue-with-Freephoneline-Desktop&lt;/ref&gt; every time it was called whether an emergency or not. And their prices for the license was already increasing year by year. <br /> <br /> The company ignored all complaints. The Better Business Bureau could not even get a hold of anyone to talk to at the company. Looking at their BBB complaints, most have gone unanswered.&lt;ref&gt;https://www.bbb.org/ca/on/waterloo/profile/telephones/freephonelineca-0107-1183750/complaints?page=1&amp;status=unanswered&lt;/ref&gt; Their customer service is trash. <br /> ==[Incident]==<br /> [[File:Freephoneline.ca Order Confirmation-1.jpg|alt=bill for line 1|thumb|bill for line 1]]<br /> The company has a history of changing their terms of sale after purchase&lt;ref&gt;https://web.archive.org/web/20210507043439/https://support.freephoneline.ca/hc/en-us/articles/212430686-About-VoIP-Unlock-Key&lt;/ref&gt;. Sometime around June of 2021, they changed their terms of sale to prevent connections to PBX systems for personal and commercial use. And any commercial use period.&lt;ref&gt;https://web.archive.org/web/20210726205858/https://support.freephoneline.ca/hc/en-us/articles/212430686-About-VoIP-Unlock-Key&lt;/ref&gt; <br /> [[File:Freephoneline.ca Order Confirmation-2.jpg|alt=bill for line 2 showing price increase|thumb|bill for line 2 showing price increase]]<br /> [[File:Important! Adjustment to your FreePhoneLine service.jpg|alt=Email stating their changes to the terms of sale.|thumb|Email stating their changes to the terms of sale.]]<br /> Around June of 2024 they started sending out emails, changing the terms of sale and revoking everyone's Lifetime License in exchange for a monthly subscription model, which they blamed on increasing 911 costs even though they were already charging a pay-per-use fee for 911 calls.<br /> <br /> ==References==<br /> [[File:Screenshot 2025-02-21 at 11-17-21 911 Emergency Services (Police Fire Ambulance Rescue) with Freephoneline Desktop – Freephoneline.png|alt=Proof of their $35 911 pay-per-use fee.|thumb|Proof of their $35 911 pay-per-use fee.]]<br /> [[File:Screenshot 2024-09-28 at 03-26-04 Last Chance... Avoid Suspension.png|alt=Last chance to accept their new terms of sale or lose your lifetime product you already paid for.|thumb|Last chance to accept their new terms of sale or lose your lifetime product you already paid for.]]<br /> &lt;references /&gt;</div>

DishServedCold https://consumerrights.wiki/index.php?title=FreePhoneLine_revokes_Lifetime_VoIP_service_for_monthly_subscription_model&diff=9465 2025-02-21T19:31:24Z

<p>DishServedCold: added references</p> <hr /> <div>The [https://www.crunchbase.com/person/jody-schnarr CEO] of [https://www.freephoneline.ca/ FreePhoneLine] , owned and run by [https://www.fongo.com/ Fongo], sponsored by DELL, has decided to change the terms of service of their &quot;LIFETIME VoIP&quot; license, taking it away from the people who purchased it and replacing it with a monthly subscription model.<br /> ==Background==<br /> In the second half of 2024, FreePhoneLine started sending out emails stating that they are changing the terms of sale, revoking everyone's Lifetime License and replacing it with a monthly subscription model.<br /> <br /> Backlash ensued, since people paid in excess of $100 for these &quot;Lifetime&quot; licenses. Additionally, the original terms of service already included a 911 pay-per-use fee of $35&lt;ref&gt;https://support.freephoneline.ca/hc/en-us/articles/212429546-911-Emergency-Services-Police-Fire-Ambulance-Rescue-with-Freephoneline-Desktop&lt;/ref&gt; every time it was called whether an emergency or not. And their prices for the license was already increasing year by year. <br /> <br /> The company ignored all complaints. The Better Business Bureau could not even get a hold of anyone to talk to at the company. Looking at their BBB complaints, most have gone unanswered.&lt;ref&gt;https://www.bbb.org/ca/on/waterloo/profile/telephones/freephonelineca-0107-1183750/complaints?page=1&amp;status=unanswered&lt;/ref&gt; Their customer service is trash. <br /> ==[Incident]==<br /> [[File:Freephoneline.ca Order Confirmation-1.jpg|alt=bill for line 1|thumb|bill for line 1]]<br /> The company has a history of changing their terms of sale after purchase&lt;ref&gt;https://web.archive.org/web/20210507043439/https://support.freephoneline.ca/hc/en-us/articles/212430686-About-VoIP-Unlock-Key&lt;/ref&gt;. Sometime around June of 2021, they changed their terms of sale to prevent connections to PBX systems for personal and commercial use. And any commercial use period.&lt;ref&gt;https://web.archive.org/web/20210726205858/https://support.freephoneline.ca/hc/en-us/articles/212430686-About-VoIP-Unlock-Key&lt;/ref&gt; <br /> [[File:Freephoneline.ca Order Confirmation-2.jpg|alt=bill for line 2 showing price increase|thumb|bill for line 2 showing price increase]]<br /> [[File:Important! Adjustment to your FreePhoneLine service.jpg|alt=Email stating their changes to the terms of sale.|thumb|Email stating their changes to the terms of sale.]]<br /> Around June of 2024 they started sending out emails, changing the terms of sale and revoking everyone's Lifetime License in exchange for a monthly subscription model, which they blamed on increasing 911 costs even though they were already charging a pay-per-use fee for 911 calls.<br /> <br /> ==References==<br /> [[File:Screenshot 2025-02-21 at 11-17-21 911 Emergency Services (Police Fire Ambulance Rescue) with Freephoneline Desktop – Freephoneline.png|alt=Proof of their $35 911 pay-per-use fee.|thumb|Proof of their $35 911 pay-per-use fee.]]<br /> [[File:Screenshot 2024-09-28 at 03-26-04 Last Chance... Avoid Suspension.png|alt=Last chance to accept their new terms of sale or lose your lifetime product you already paid for.|thumb|Last chance to accept their new terms of sale or lose your lifetime product you already paid for.]]<br /> https://www.reddit.com/r/VOIP/comments/1eb9ltj/freephoneline_fongo_now_charging_for_911_services/<br /> <br /> https://forum.fongo.com/viewtopic.php?t=20780&amp;start=75<br /> <br /> https://forums.redflagdeals.com/end-freephoneline-weve-known-911-1-95-month-starting-oct-1-2024-2704981/2/<br /> <br /> https://support.freephoneline.ca/hc/en-us/articles/212429546-911-Emergency-Services-Police-Fire-Ambulance-Rescue-with-Freephoneline-Desktop<br /> &lt;references /&gt;</div>

DishServedCold https://consumerrights.wiki/index.php?title=File:FreePhoneLine_Desktop_App_911_service_fee.png&diff=9463 2025-02-21T19:27:33Z

<p>DishServedCold: </p> <hr /> <div>Proof of their $35 911 pay-per-use fee.</div>

DishServedCold https://consumerrights.wiki/index.php?title=FreePhoneLine_revokes_Lifetime_VoIP_service_for_monthly_subscription_model&diff=9460 2025-02-21T19:23:32Z

<p>DishServedCold: added line about price increases year by year</p> <hr /> <div>The [https://www.crunchbase.com/person/jody-schnarr CEO] of [https://www.freephoneline.ca/ FreePhoneLine] , owned and run by [https://www.fongo.com/ Fongo], sponsored by DELL, has decided to change the terms of service of their &quot;LIFETIME VoIP&quot; license, taking it away from the people who purchased it and replacing it with a monthly subscription model.<br /> ==Background==<br /> In the second half of 2024, FreePhoneLine started sending out emails stating that they are changing the terms of sale, revoking everyone's Lifetime License and replacing it with a monthly subscription model.<br /> <br /> Backlash ensued, since people paid in excess of $100 for these &quot;Lifetime&quot; licenses. Additionally, the original terms of service already included a 911 pay-per-use fee of $35&lt;ref&gt;https://support.freephoneline.ca/hc/en-us/articles/212429546-911-Emergency-Services-Police-Fire-Ambulance-Rescue-with-Freephoneline-Desktop&lt;/ref&gt; every time it was called whether an emergency or not. And their prices for the license was already increasing year by year. <br /> <br /> The company ignored all complaints. The Better Business Bureau could not even get a hold of anyone to talk to at the company. Looking at their BBB complaints, most have gone unanswered. Their customer service is trash. <br /> ==[Incident]==<br /> [[File:Freephoneline.ca Order Confirmation-1.jpg|alt=bill for line 1|thumb|bill for line 1]]<br /> The company has a history of changing their terms of sale after purchase&lt;ref&gt;https://web.archive.org/web/20210507043439/https://support.freephoneline.ca/hc/en-us/articles/212430686-About-VoIP-Unlock-Key&lt;/ref&gt;&lt;ref&gt;https://web.archive.org/web/20210726205858/https://support.freephoneline.ca/hc/en-us/articles/212430686-About-VoIP-Unlock-Key&lt;/ref&gt;. Sometime around June of 2021, they changed their terms of sale to prevent connections to PBX systems for personal and commercial use. And any commercial use period. <br /> [[File:Freephoneline.ca Order Confirmation-2.jpg|alt=bill for line 2 showing price increase|thumb|bill for line 2 showing price increase]]<br /> [[File:Important! Adjustment to your FreePhoneLine service.jpg|alt=Email stating their changes to the terms of sale.|thumb|Email stating their changes to the terms of sale.]]<br /> Around June of 2024 they started sending out emails, changing the terms of sale and revoking everyone's Lifetime License in exchange for a monthly subscription model, which they blamed on increasing 911 costs even though they were already charging a pay-per-use fee for 911 calls.<br /> <br /> ==References==<br /> Before 2021: https://web.archive.org/web/20210507043439/https://support.freephoneline.ca/hc/en-us/articles/212430686-About-VoIP-Unlock-Key<br /> <br /> After 2021: https://web.archive.org/web/20210726205858/https://support.freephoneline.ca/hc/en-us/articles/212430686-About-VoIP-Unlock-Key<br /> [[File:Screenshot 2024-09-28 at 03-26-04 Last Chance... Avoid Suspension.png|alt=Last chance to accept their new terms of sale or lose your lifetime product you already paid for.|thumb|Last chance to accept their new terms of sale or lose your lifetime product you already paid for.]]<br /> BBB: https://www.bbb.org/ca/on/waterloo/profile/telephones/freephonelineca-0107-1183750/complaints?page=1&amp;status=unanswered<br /> <br /> https://www.reddit.com/r/VOIP/comments/1eb9ltj/freephoneline_fongo_now_charging_for_911_services/<br /> <br /> https://forum.fongo.com/viewtopic.php?t=20780&amp;start=75<br /> <br /> https://forums.redflagdeals.com/end-freephoneline-weve-known-911-1-95-month-starting-oct-1-2024-2704981/2/<br /> <br /> https://support.freephoneline.ca/hc/en-us/articles/212429546-911-Emergency-Services-Police-Fire-Ambulance-Rescue-with-Freephoneline-Desktop<br /> &lt;references /&gt;</div>

DishServedCold https://consumerrights.wiki/index.php?title=FreePhoneLine_revokes_Lifetime_VoIP_service_for_monthly_subscription_model&diff=9458 2025-02-21T19:21:59Z

<p>DishServedCold: added images and references</p> <hr /> <div>The [https://www.crunchbase.com/person/jody-schnarr CEO] of [https://www.freephoneline.ca/ FreePhoneLine] , owned and run by [https://www.fongo.com/ Fongo], sponsored by DELL, has decided to change the terms of service of their &quot;LIFETIME VoIP&quot; license, taking it away from the people who purchased it and replacing it with a monthly subscription model.<br /> ==Background==<br /> In the second half of 2024, FreePhoneLine started sending out emails stating that they are changing the terms of sale, revoking everyone's Lifetime License and replacing it with a monthly subscription model.<br /> <br /> Backlash ensued, since people paid in excess of $100 for these &quot;Lifetime&quot; licenses. Additionally, the original terms of service already included a 911 pay-per-use fee of $35&lt;ref&gt;https://support.freephoneline.ca/hc/en-us/articles/212429546-911-Emergency-Services-Police-Fire-Ambulance-Rescue-with-Freephoneline-Desktop&lt;/ref&gt; every time it was called whether an emergency or not. <br /> <br /> The company ignored all complaints. The Better Business Bureau could not even get a hold of anyone to talk to at the company. Looking at their BBB complaints, most have gone unanswered. Their customer service is trash. <br /> ==[Incident]==<br /> [[File:Freephoneline.ca Order Confirmation-1.jpg|alt=bill for line 1|thumb|bill for line 1]]<br /> The company has a history of changing their terms of sale after purchase&lt;ref&gt;https://web.archive.org/web/20210507043439/https://support.freephoneline.ca/hc/en-us/articles/212430686-About-VoIP-Unlock-Key&lt;/ref&gt;&lt;ref&gt;https://web.archive.org/web/20210726205858/https://support.freephoneline.ca/hc/en-us/articles/212430686-About-VoIP-Unlock-Key&lt;/ref&gt;. Sometime around June of 2021, they changed their terms of sale to prevent connections to PBX systems for personal and commercial use. And any commercial use period. <br /> [[File:Freephoneline.ca Order Confirmation-2.jpg|alt=bill for line 2 showing price increase|thumb|bill for line 2 showing price increase]]<br /> [[File:Important! Adjustment to your FreePhoneLine service.jpg|alt=Email stating their changes to the terms of sale.|thumb|Email stating their changes to the terms of sale.]]<br /> Around June of 2024 they started sending out emails, changing the terms of sale and revoking everyone's Lifetime License in exchange for a monthly subscription model, which they blamed on increasing 911 costs even though they were already charging a pay-per-use fee for 911 calls.<br /> <br /> ==References==<br /> Before 2021: https://web.archive.org/web/20210507043439/https://support.freephoneline.ca/hc/en-us/articles/212430686-About-VoIP-Unlock-Key<br /> <br /> After 2021: https://web.archive.org/web/20210726205858/https://support.freephoneline.ca/hc/en-us/articles/212430686-About-VoIP-Unlock-Key<br /> [[File:Screenshot 2024-09-28 at 03-26-04 Last Chance... Avoid Suspension.png|alt=Last chance to accept their new terms of sale or lose your lifetime product you already paid for.|thumb|Last chance to accept their new terms of sale or lose your lifetime product you already paid for.]]<br /> BBB: https://www.bbb.org/ca/on/waterloo/profile/telephones/freephonelineca-0107-1183750/complaints?page=1&amp;status=unanswered<br /> <br /> https://www.reddit.com/r/VOIP/comments/1eb9ltj/freephoneline_fongo_now_charging_for_911_services/<br /> <br /> https://forum.fongo.com/viewtopic.php?t=20780&amp;start=75<br /> <br /> https://forums.redflagdeals.com/end-freephoneline-weve-known-911-1-95-month-starting-oct-1-2024-2704981/2/<br /> <br /> https://support.freephoneline.ca/hc/en-us/articles/212429546-911-Emergency-Services-Police-Fire-Ambulance-Rescue-with-Freephoneline-Desktop</div>

DishServedCold https://consumerrights.wiki/index.php?title=File:FreePhoneLine_account_suspension_notice_if_not_updated.png&diff=9457 2025-02-21T19:13:56Z

<p>DishServedCold: </p> <hr /> <div>Last chance to accept their new terms of sale or lose your lifetime product you already paid for.</div>

DishServedCold https://consumerrights.wiki/index.php?title=FreePhoneLine_revokes_Lifetime_VoIP_service_for_monthly_subscription_model&diff=9456 2025-02-21T19:11:11Z

<p>DishServedCold: Added background, incidents and images.</p> <hr /> <div>The [https://www.crunchbase.com/person/jody-schnarr CEO] of [https://www.freephoneline.ca/ FreePhoneLine] , owned and run by [https://www.fongo.com/ Fongo], sponsored by DELL, has decided to change the terms of service of their &quot;LIFETIME VoIP&quot; license, taking it away from the people who purchased it and replacing it with a monthly subscription model.<br /> ==Background==<br /> In the second half of 2024, FreePhoneLine started sending out emails stating that they are changing the terms of sale, revoking everyone's Lifetime License and replacing it with a monthly subscription model.<br /> <br /> Backlash ensued, since people paid in excess of $100 for these &quot;Lifetime&quot; licenses. Additionally, the original terms of service already included a 911 pay-per-use fee of $34 every time it was called whether an emergency or not. <br /> <br /> The company ignored all complaints. The Better Business Bureau could not even get a hold of anyone to talk to at the company. Looking at their BBB complaints, most have gone unanswered. Their customer service is trash. <br /> ==[Incident]==<br /> [[File:Freephoneline.ca Order Confirmation-1.jpg|alt=bill for line 1|thumb|bill for line 1]]<br /> The company has a history of changing their terms of sale after purchase. Sometime around June of 2021, they changed their terms of sale to prevent connections to PBX systems for personal and commercial use. And any commercial use period. <br /> [[File:Freephoneline.ca Order Confirmation-2.jpg|alt=bill for line 2 showing price increase|thumb|bill for line 2 showing price increase]]<br /> Around June of 2024 they started sending out emails, changing the terms of sale and revoking everyone's Lifetime License in exchange for a monthly subscription model, which they blamed on increasing 911 costs even though they were already charging a pay-per-use fee for 911 calls.<br /> <br /> == References ==<br /> {{reflist}}Before 2021: https://web.archive.org/web/20210507043439/https://support.freephoneline.ca/hc/en-us/articles/212430686-About-VoIP-Unlock-Key<br /> <br /> After 2021: https://web.archive.org/web/20210726205858/https://support.freephoneline.ca/hc/en-us/articles/212430686-About-VoIP-Unlock-Key<br /> <br /> BBB: https://www.bbb.org/ca/on/waterloo/profile/telephones/freephonelineca-0107-1183750/complaints?page=1&amp;status=unanswered</div>

DishServedCold https://consumerrights.wiki/index.php?title=File:FreePhoneLine_service_notice_new_monthly_fee.jpg&diff=9455 2025-02-21T19:08:09Z

<p>DishServedCold: </p> <hr /> <div>Email stating their changes to the terms of sale.</div>

DishServedCold https://consumerrights.wiki/index.php?title=File:Freephoneline.ca_Order_Confirmation-2.jpg&diff=9454 2025-02-21T19:07:19Z

<p>DishServedCold: </p> <hr /> <div>bill for line 2 showing price increase</div>

DishServedCold https://consumerrights.wiki/index.php?title=File:Freephoneline.ca_Order_Confirmation-1.jpg&diff=9453 2025-02-21T19:06:05Z

<p>DishServedCold: </p> <hr /> <div>bill for line 1</div>

DishServedCold https://consumerrights.wiki/index.php?title=FreePhoneLine_revokes_Lifetime_VoIP_service_for_monthly_subscription_model&diff=9452 2025-02-21T18:51:27Z

<p>DishServedCold: Started page.</p> <hr /> <div>The [https://www.crunchbase.com/person/jody-schnarr CEO] of [https://www.freephoneline.ca/ FreePhoneLine] , owned and run by [https://www.fongo.com/ Fongo], sponsored by DELL, has decided to change the terms of service of their &quot;LIFETIME VoIP&quot; license, taking it away from the people who purchased it and replacing it with a monthly subscription model.<br /> ==Background==<br /> In the second half of 2024, FreePhoneLine started sending out emails stating that they are changing the terms of sale, revoking everyone's Lifetime License and replacing it with a monthly subscription model.<br /> <br /> Backlash ensued, since people paid in excess of $100 for these &quot;Lifetime&quot; licenses. Additionally, the original terms of service already included a 911 pay-per-use fee of $34 every time it was called whether an emergency or not. <br /> ==[Incident]==<br /> The company has a history of changing their terms of sale after purchase. Sometime around June of 2021, they changed their terms of sale to prevent connections to PBX systems for personal and commercial use. And any commercial use period. <br /> <br /> Around June of 2024 they started sending out emails, changing the terms of sale and revoking everyone's Lifetime License in exchange for a monthly subscription model, which they blamed on increasing 911 costs even though they were already charging a pay-per-use fee for 911 calls.<br /> <br /> ==References==<br /> {{reflist}}Before 2021: https://web.archive.org/web/20210507043439/https://support.freephoneline.ca/hc/en-us/articles/212430686-About-VoIP-Unlock-Key<br /> <br /> After 2021: https://web.archive.org/web/20210726205858/https://support.freephoneline.ca/hc/en-us/articles/212430686-About-VoIP-Unlock-Key<br /> <br /> {{Placeholder box|[[mw:Help:VisualEditor/User_guide#Editing_categories|Add a category]] with the same name as the product, service, website, software, product line or company that this article is about.<br /> <br /> The &quot;Incidents&quot; category is not needed.}}</div>

DishServedCold https://consumerrights.wiki/index.php?title=File:Fongo_Google_Play_order_receipt_30_Aug_2014.jpg&diff=9449 2025-02-21T18:04:23Z

<p>DishServedCold: </p> <hr /> <div>original bill of sale</div>

DishServedCold https://consumerrights.wiki/index.php?title=File:Fongo_forcible_switch_to_subscription_2.png&diff=9447 2025-02-21T17:37:07Z

<p>DishServedCold: </p> <hr /> <div>Proof of their enshitification.</div>

DishServedCold https://consumerrights.wiki/index.php?title=File:Fongo_forcible_switch_to_subscription.png&diff=9446 2025-02-21T17:35:52Z

<p>DishServedCold: </p> <hr /> <div>Proof of their enshitification.</div>

DishServedCold