Consumer Rights Wiki - User contributions [en]

Kayo Sports requiring location to stream

2026-07-03T01:52:44Z

DonJeere:

{{IncidentCargo
|Company=Kayo Sports
|StartDate=2026-07-02
|Status=Active
|Product=Kayo Sports
|ArticleType=Service
|Type=Privacy
|Description=Kayo Sports requires verification of precise location in order to stream (done via phone app if streaming on smart TV or in browser).
}}

As of July 2026, '''Kayo Sports''' requires verification of location for streaming on all platforms (mobile apps, TV, browser). Platforms without native location support (''e.g.'' TV operating systems) require verification via a mobile app with precise location enabled.

==Background==
In September 2025, Kayo Sports began requiring precise location to be provided in the iOS and Android apps in order to stream content.<ref name=":0">{{Cite web |author= |title=Location services required for some mobile devices |url=https://kayosports.com.au/en-AU/help/articles/30864153787805-location-services-required-for-some-mobile-devices |website=Kayo Sports |date= |access-date=2 Jul 2026 |url-status=live
|archive-url=
|archive-date=
}}</ref> The Kayo Sports TV apps and web player were not initially affected by this change.<ref name=":0" /><ref name=":1" />

==Expansion to all platforms==
[[File:Kayo Sports web player location requirement.jpg|alt=A pop-up displayed on the Kayo Sports web player which requires the user to share location before streaming is allowed|thumb|Kayo Sports web player requires location in order to stream content]]
In July 2026, verification of location became required to stream on any platform, including TV operating systems (e.g. Apple TV) and the web player.

Upon first launch of the Apple TV app, the user is presented with a QR code which launches the Kayo Sports mobile app (iOS/Android). The mobile app must be granted location access in order to allow streaming (precise location required on iOS).

===Kayo Sports' response===
{{Ph-I-ComR}}

==Consumer response==
Discussion of the initial changes in September 2025 included concerns about user privacy.<ref name=":1">{{Cite web |author=JAR5E |title=Kayo now requires location services for "some customers" from 24 September |url=https://old.reddit.com/r/australia/comments/1nrj0ln/kayo_now_requires_location_services_for_some/ |website=[[Reddit]] |date=27 Sep 2025 |access-date=2 Jul 2026 |url-status=live |archive-url=https://web.archive.org/web/20260703002049/https://old.reddit.com/r/australia/comments/1nrj0ln/kayo_now_requires_location_services_for_some/ |archive-date=3 Jul 2026}}</ref> Negative reviews on the App Store criticise the requirement for precise location in order to stream content.<ref>{{Cite web |author= |title=Kayo Sports App |url=https://apps.apple.com/au/app/kayo-sports/id1434518367 |website=[[Apple App Store]] |date= |access-date=2 Jul 2026 |url-status=live |archive-url=https://web.archive.org/web/20260630114414/https://apps.apple.com/au/app/kayo-sports/id1434518367 |archive-date=30 Jun 2026}}</ref>

==References==
{{Reflist}}

[[Category:Kayo Sports]]

Kayo Sports requiring location to stream

2026-07-02T15:02:04Z

DonJeere: Move image to right section

{{IncidentCargo
|Company=Kayo Sports
|StartDate=2026-07-02
|Status=Active
|Product=Kayo Sports
|ArticleType=Service
|Type=Privacy
|Description=Kayo Sports requires verification of precise location in order to stream (done via phone app if streaming on smart TV or in browser).
}}As of July 2026, Kayo Sports requires verification of location for streaming on all platforms (mobile apps, TV, browser). Platforms without native location support (e.g. TV operating systems) require verification via a mobile app with precise location enabled.

==Background==
In September 2025, Kayo Sports began requiring precise location to be provided in the iOS and Android apps in order to stream content.<ref name=":0">{{Cite web |title=Location services required for some mobile devices |url=https://kayosports.com.au/en-AU/help/articles/30864153787805-location-services-required-for-some-mobile-devices |archive-url=https://web.archive.org/web/20260416103721/https://kayosports.com.au/en-AU/help/articles/30864153787805-location-services-required-for-some-mobile-devices |archive-date=2026-04-16 |website=Kayo Help Centre}}</ref> The Kayo Sports web player was not initially affected by this change.<ref name=":0" /><ref name=":1" />

==Expansion to all platforms==

In July 2026, verification of location became required to stream on any platform, including TV operating systems (e.g. Apple TV) and the web player.

Upon first launch of the Apple TV app, the user is presented with a QR code which launches the Kayo Sports mobile app (iOS/Android). The mobile app must have been granted location access in order to allow streaming (precise location required on iOS).

[[File:Kayo Sports web player location requirement.jpg|alt=A pop-up displayed on the Kayo Sports web player which requires the user to share location before streaming is allowed|thumb|Kayo Sports web player requires location in order to stream content]]

==Consumer response==

Discussion of the initial changes in September 2025 included concerns about user privacy.<ref name=":1">{{Cite web |title=Kayo now requires location services for "some customers" from 24 September |url=https://www.reddit.com/r/australia/comments/1nrj0ln/kayo_now_requires_location_services_for_some/ |website=Reddit}}</ref> Negative reviews on the App Store criticise the requirement for precise location in order to stream content.<ref>{{Cite web |title=Kayo Sports App |url=https://apps.apple.com/au/app/kayo-sports/id1434518367 |website=App Store}}</ref>
==References==
{{reflist}}

Kayo Sports requiring location to stream

2026-07-02T13:31:53Z

DonJeere: fix help centre reference

{{IncidentCargo
|Company=Kayo Sports
|StartDate=2026-07-02
|Status=Active
|Product=Kayo Sports
|ArticleType=Service
|Type=Privacy
|Description=Kayo Sports requires verification of precise location in order to stream (done via phone app if streaming on smart TV or in browser).
}}As of July 2026, Kayo Sports requires verification of location for streaming on all platforms (mobile apps, TV, browser). Platforms without native location support (e.g. TV operating systems) require verification via a mobile app with precise location enabled.

==Background==
In September 2025, Kayo Sports began requiring precise location to be provided in the iOS and Android apps in order to stream content.<ref name=":0">{{Cite web |title=Location services required for some mobile devices |url=https://kayosports.com.au/en-AU/help/articles/30864153787805-location-services-required-for-some-mobile-devices |archive-url=https://web.archive.org/web/20260416103721/https://kayosports.com.au/en-AU/help/articles/30864153787805-location-services-required-for-some-mobile-devices |archive-date=2026-04-16 |website=Kayo Help Centre}}</ref> The Kayo Sports web player was not initially affected by this change.<ref name=":0" /><ref name=":1" />
[[File:Kayo Sports web player location requirement.jpg|alt=A pop-up displayed on the Kayo Sports web player which requires the user to share location before streaming is allowed|thumb|Kayo Sports web player requires location in order to stream content]]

==Expansion to all platforms==

In July 2026, verification of location became required to stream on any platform, including TV operating systems (e.g. Apple TV) and the web player.

Upon first launch of the Apple TV app, the user is presented with a QR code which launches the Kayo Sports mobile app (iOS/Android). The mobile app must have been granted location access in order to allow streaming (precise location required on iOS).
==Consumer response==

Discussion of the initial changes in September 2025 included concerns about user privacy.<ref name=":1">{{Cite web |title=Kayo now requires location services for "some customers" from 24 September |url=https://www.reddit.com/r/australia/comments/1nrj0ln/kayo_now_requires_location_services_for_some/ |website=Reddit}}</ref> Negative reviews on the App Store criticise the requirement for precise location in order to stream content.<ref>{{Cite web |title=Kayo Sports App |url=https://apps.apple.com/au/app/kayo-sports/id1434518367 |website=App Store}}</ref>
==References==
{{reflist}}

Kayo Sports requiring location to stream

2026-07-02T13:29:33Z

DonJeere: add screenshot of web player pop up

{{IncidentCargo
|Company=Kayo Sports
|StartDate=2026-07-02
|Status=Active
|Product=Kayo Sports
|ArticleType=Service
|Type=Privacy
|Description=Kayo Sports requires verification of precise location in order to stream (done via phone app if streaming on smart TV or in browser).
}}As of July 2026, Kayo Sports requires verification of location for streaming on all platforms (mobile apps, TV, browser). Platforms without native location support (e.g. TV operating systems) require verification via a mobile app with precise location enabled.

==Background==
In September 2025, Kayo Sports began requiring precise location to be provided in the iOS and Android apps in order to stream content.<ref name=":0">{{Cite web |title=Location services required for some mobile devices |url=https://kayosports.com.au/en-AU/help/articles/30864153787805-location-services-required-for-some-mobile-devices |archive-url=https://web.archive.org/web/20260416103721/https://kayosports.com.au/en-AU/help/articles/30864153787805-location-services-required-for-some-mobile-devices |website=Kayo Help Centre}}</ref> The Kayo Sports web player was not initially affected by this change.<ref name=":0" /><ref name=":1" />
[[File:Kayo Sports web player location requirement.jpg|alt=A pop-up displayed on the Kayo Sports web player which requires the user to share location before streaming is allowed|thumb|Kayo Sports web player requires location in order to stream content]]

==Expansion to all platforms==

In July 2026, verification of location became required to stream on any platform, including TV operating systems (e.g. Apple TV) and the web player.

Upon first launch of the Apple TV app, the user is presented with a QR code which launches the Kayo Sports mobile app (iOS/Android). The mobile app must have been granted location access in order to allow streaming (precise location required on iOS).
==Consumer response==

Discussion of the initial changes in September 2025 included concerns about user privacy.<ref name=":1">{{Cite web |title=Kayo now requires location services for "some customers" from 24 September |url=https://www.reddit.com/r/australia/comments/1nrj0ln/kayo_now_requires_location_services_for_some/ |website=Reddit}}</ref> Negative reviews on the App Store criticise the requirement for precise location in order to stream content.<ref>{{Cite web |title=Kayo Sports App |url=https://apps.apple.com/au/app/kayo-sports/id1434518367 |website=App Store}}</ref>
==References==
{{reflist}}

File:Kayo Sports web player location requirement.jpg

2026-07-02T13:26:53Z

DonJeere:

Kayo Sports web player requires location in order to stream content

Kayo Sports requiring location to stream

2026-07-02T13:19:21Z

DonJeere: describe expansion to all platforms and give examples of negative consumer feedback

Kayo Sports requiring location to stream

2026-07-02T13:00:24Z

DonJeere: add summary and background

Kayo Sports requiring location to stream

2026-07-02T12:51:32Z

DonJeere: Created page with "{{IncidentCargo |Company=Kayo Sports |StartDate=2026-07-02 |Status=Active |Product=Kayo Sports |ArticleType=Service |Type=Privacy |Description=Kayo Sports requires verification of precise location in order to stream (done via phone app if streaming on smart TV or in browser). }} {{Ph-I-Int}} ==Background== {{Ph-I-B}} ==[Incident]== {{Ph-I-I}} ===[Company]'s response=== {{Ph-I-ComR}} ==Lawsuit== {{Ph-I-L}} ==Consumer response== {{Ph-I-ConR}} ==References== {{refli..."