Consumer Rights Wiki - User contributions [en]

Poco X3 series

2025-06-10T19:33:42Z

Evena: Correction: the MIUI 13 bootloop problem only applies to the Pro version

{{InfoboxProductLine
| Title = {{PAGENAME}}
| Release Year =2020
| Product Type =Mobile Phone
| In Production =No
| Official Website =https://www.po.co/global/poco-x3-nfc/
| Logo =QuestionMark.svg
}}{{StubNotice}}
The POCO X3/X3 Pro are mobile phones created by [[Xiaomi]]. These models are particularly prone to randomly bricking, either because of bad software updates, or bad quality soldering. The company usually ignores customer's complaints or requests for help if the warranty period is expired, even if forced updates caused the phone to become unusable.

==Consumer impact summary==
Some incidents show that the company doesn't care if changes to software make the phone unusable, nor does it care about the longevity of the devices manufactured by them.

==Incidents==
This is a list of all consumer protection incidents related to this product. Any incidents not mentioned here can be found in the [[:Category:{{PAGENAME}}|{{PAGENAME}} category]].
===Bad quality solder joints cause the phone not to start at all just around the time when warranty expires (''2022 and onwards'')===
Bad quality soldering caused chips to partly detach from the main board, rendering the phone dead, or in mild cases only losing some functionality.<ref>{{Cite web |title=Complaints on POCO's official forum |url=https://c.po.co/global/topicdetail/10049}}</ref> The issue requires board level repair, which in the best cases can restore the phone to working order for about 2 years, but in the worst case the phone only survives for about a day before not turning on again, and the outcome of the repair can't always be determined in advance, so the phone after the repair isn't reliable anymore.<ref>{{Cite web |title=iFixit thread on the issue |url=https://www.ifixit.com/Answers/View/736918/Phone+is+dead,+it+doesn't+starts?utm_source=chatgpt.com}}</ref><ref>{{Cite web |title=Forum thread discussing the viability of reballing |url=https://xdaforums.com/t/experience-after-reballing.4569279}}</ref>

===MIUI 13 update causing phones to bootloop (X3 Pro) (''2022-07-25'')===
After the MIUI 13 update, POCO X3 Pro phones were stuck in a bootloop. Customer support ignored customers who were out of the warranty period.

==See also==

[[Pixel 4a Battery Performance Program]]

[[Pixel 9a Battery Health Assistance]]

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]
[[Category:Products]]
[[Category:Smartphones]]

Talk:Poco X3 series

2025-06-10T17:03:04Z

Evena: /* Questioning the choice of a unique article for both phones */ Reply

==Questioning the choice of a unique article for both phones==

I don't know if both phones should be in the same article, all the problems mentioned are exclusive to the Poco X3 Pro. The X3 NFC doesn't even have the update to MIUI 13. [[User:Emanuele|ema]] ([[User talk:Emanuele|talk]]) 16:22, 10 June 2025 (UTC)

:Oh, I was mainly researching the motherboard issue (to have more sources, and not just personal experience), then while reading about it, I came across the other one, and assumed it applied to both phones, as they're kind of similar. I am certain that at least the motherboard issue is present on both phones (and possibly the M5), but it could be that users misreported the model of the phone. [[User:Evena|Evena]] ([[User talk:Evena|talk]]) 17:01, 10 June 2025 (UTC)
::*M3 [[User:Evena|Evena]] ([[User talk:Evena|talk]]) 17:03, 10 June 2025 (UTC)

Talk:Poco X3 series

2025-06-10T17:01:31Z

Evena: /* Questioning the choice of a unique article for both phones */ Reply

Poco X3 series

2025-06-10T14:03:12Z

Evena: marked as stub

{{InfoboxProductLine
| Title = {{PAGENAME}}
| Release Year =2020
| Product Type =Mobile Phone
| In Production =No
| Official Website =https://www.po.co/global/poco-x3-nfc/
| Logo =QuestionMark.svg
}}{{StubNotice}}
The POCO X3/X3 Pro are mobile phones created by Xiaomi. These models are particularly prone to randomly bricking, either because of bad software updates, or bad quality soldering. The company usually ignores customer's complaints or requests for help if the warranty period is expired, even if forced updates caused the phone to become unusable.

==Consumer impact summary==
Some incidents show that the company doesn't care if changes to software make the phone unusable, nor does it care about the longevity of the devices manufactured by them.

==Incidents==
This is a list of all consumer protection incidents related to this product. Any incidents not mentioned here can be found in the [[:Category:{{PAGENAME}}|{{PAGENAME}} category]].
===Bad quality solder joints cause the phone not to start at all just around the time when warranty expires (''2022 and onwards'')===
Bad quality soldering caused chips to partly detach from the main board, rendering the phone dead, or in mild cases only losing some functionality.<ref>{{Cite web |title=Complaints on POCO's official forum |url=https://c.po.co/global/topicdetail/10049}}</ref> The issue requires board level repair, which in the best cases can restore the phone to working order for about 2 years, but in the worst case the phone only survives for about a day before not turning on again, and the outcome of the repair can't always be determined in advance, so the phone after the repair isn't reliable anymore.<ref>{{Cite web |title=iFixit thread on the issue |url=https://www.ifixit.com/Answers/View/736918/Phone+is+dead,+it+doesn't+starts?utm_source=chatgpt.com}}</ref><ref>{{Cite web |title=Forum thread discussing the viability of reballing |url=https://xdaforums.com/t/experience-after-reballing.4569279}}</ref>

===MIUI 13 update causing phones to bootloop (''2022-07-25'')===
After the MIUI 13 update, phones were stuck in a bootloop. Customer support ignored customers who were out of the warranty period.

==See also==
{{Placeholder box|Link to relevant theme articles or products with similar incidents.}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]
[[Category:Products]]
[[Category:Smartphones]]

Poco X3 series

2025-06-10T14:00:58Z

Evena: categories added

{{InfoboxProductLine
| Title = {{PAGENAME}}
| Release Year =2020
| Product Type =Mobile Phone
| In Production =No
| Official Website =https://www.po.co/global/poco-x3-nfc/
| Logo =QuestionMark.svg
}}The POCO X3/X3 Pro are mobile phones created by Xiaomi. These models are particularly prone to randomly bricking, either because of bad software updates, or bad quality soldering. The company usually ignores customer's complaints or requests for help if the warranty period is expired, even if forced updates caused the phone to become unusable.

==Consumer impact summary==
Some incidents show that the company doesn't care if changes to software make the phone unusable, nor does it care about the longevity of the devices manufactured by them.

==Incidents==
This is a list of all consumer protection incidents related to this product. Any incidents not mentioned here can be found in the [[:Category:{{PAGENAME}}|{{PAGENAME}} category]].
===Bad quality solder joints cause the phone not to start at all just around the time when warranty expires (''2022 and onwards'')===
Bad quality soldering caused chips to partly detach from the main board, rendering the phone dead, or in mild cases only losing some functionality.<ref>{{Cite web |title=Complaints on POCO's official forum |url=https://c.po.co/global/topicdetail/10049}}</ref> The issue requires board level repair, which in the best cases can restore the phone to working order for about 2 years, but in the worst case the phone only survives for about a day before not turning on again, and the outcome of the repair can't always be determined in advance, so the phone after the repair isn't reliable anymore.<ref>{{Cite web |title=iFixit thread on the issue |url=https://www.ifixit.com/Answers/View/736918/Phone+is+dead,+it+doesn't+starts?utm_source=chatgpt.com}}</ref><ref>{{Cite web |title=Forum thread discussing the viability of reballing |url=https://xdaforums.com/t/experience-after-reballing.4569279}}</ref>

===MIUI 13 update causing phones to bootloop (''2022-07-25'')===
After the MIUI 13 update, phones were stuck in a bootloop. Customer support ignored customers who were out of the warranty period.

==See also==
{{Placeholder box|Link to relevant theme articles or products with similar incidents.}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]
[[Category:Products]]
[[Category:Smartphones]]

Poco X3 series

2025-06-10T13:53:31Z

Evena: Starting the article.

{{InfoboxProductLine
| Title = {{PAGENAME}}
| Release Year =2020
| Product Type =Mobile Phone
| In Production =No
| Official Website =https://www.po.co/global/poco-x3-nfc/
| Logo =QuestionMark.svg
}}The POCO X3/X3 Pro are mobile phones created by Xiaomi. These models are particularly prone to randomly bricking, either because of bad software updates, or bad quality soldering. The company usually ignores customer's complaints or requests for help if the warranty period is expired, even if forced updates caused the phone to become unusable.

==Consumer impact summary==
Some incidents show that the company doesn't care if changes to software make the phone unusable, nor does it care about the longevity of the devices manufactured by them.

==Incidents==
This is a list of all consumer protection incidents related to this product. Any incidents not mentioned here can be found in the [[:Category:{{PAGENAME}}|{{PAGENAME}} category]].
===Bad quality solder joints cause the phone not to start at all just around the time when warranty expires (''2022 and onwards'')===
Bad quality soldering caused chips to partly detach from the main board, rendering the phone dead, or in mild cases only losing some functionality.<ref>{{Cite web |title=Complaints on POCO's official forum |url=https://c.po.co/global/topicdetail/10049}}</ref> The issue requires board level repair, which in the best cases can restore the phone to working order for about 2 years, but in the worst case the phone only survives for about a day before not turning on again, and the outcome of the repair can't always be determined in advance, so the phone after the repair isn't reliable anymore.<ref>{{Cite web |title=iFixit thread on the issue |url=https://www.ifixit.com/Answers/View/736918/Phone+is+dead,+it+doesn't+starts?utm_source=chatgpt.com}}</ref><ref>{{Cite web |title=Forum thread discussing the viability of reballing |url=https://xdaforums.com/t/experience-after-reballing.4569279}}</ref>

=== MIUI 13 update causing phones to bootloop (''2022-07-25'') ===
After the MIUI 13 update, phones were stuck in a bootloop. Customer support ignored customers who were out of the warranty period.

==See also==
{{Placeholder box|Link to relevant theme articles or products with similar incidents.}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]