Consumer Rights Wiki - User contributions [en]

League of Legends: Exalted Skins Exclusive Cosmetics

2025-09-04T20:09:31Z

Facerot: Added the content

{{ProductCargo
|Company=Riot Games, Tencent
|ProductLine=Exalted Skins
|ReleaseYear=2024
|InProduction=Yes
|ArticleType=Product
|Category=Video Games
|Website=https://www.riotgames.com/
|Description=Exalted Skins are exclusive premium cosmetics in League of Legends earned via the Sanctum system with guaranteed drop.
}}'''League of Legends: Exalted Skins Exclusive Cosmetics''' is a premium cosmetic product line introduced by Riot Games in 2024 as part of its monetization strategy for ''League of Legends'', a globally popular multiplayer online battle arena game. Marketed as a new "Exalted" tier, these skins are advertised as ultra-exclusive, high-fidelity cosmetic upgrades featuring custom animations, audio, multiple forms, and enhanced visual effects. However, the line has attracted consumer scrutiny—particularly following the release of the ''Spirit Blossom Morgana'' skin in June 2025—due to concerns over misleading advertising, missing features, and exploitative monetization through randomized loot boxes. These concerns have resulted in formal complaints to European consumer protection bodies, placing the product under regulatory review.

==Consumer-impact summary==
'''Business Model:''' Riot Games employs a gacha-like loot-box system to distribute Exalted-tier content, requiring users to spend significant amounts of money with uncertain outcomes. This model raises ethical concerns, particularly when paired with ultra-premium marketing and limited availability.

==Incidents==

===Spirit Blossom Morgana Skin Complaint (June 2025)===
{{Main|European Consumer Centre on the Lack of Quality Standards for Exalted Skins}}
On June 12th, 2025, a consumer from Austria filed a formal complaint with the European Commission regarding the ''Spirit Blossom Morgana'' skin, released as part of the Exalted cosmetic tier. The complaint alleged that Riot Games violated EU Directive 2019/770 by offering a product inconsistent with its advertised features and previous standards. The skin, which required approximately €250 to unlock via loot-box mechanisms, was found to be lacking in key features including multiple transformation models, custom voice lines, and animation polish—elements that were heavily emphasized in marketing materials.

The case was subsequently redirected to the European Consumer Centre (ECC) Austria and registered under reference ECCAT-60405. ECC Austria acknowledged the validity of the concerns and outlined three possible paths forward: a refund process through ECC Ireland, a legal review via the Austrian competition authority, and potential escalation through the EU Consumer Protection Cooperation (CPC) mechanism. The complainant opted for the CPC route, seeking broader consumer redress and systemic accountability.
[[Category:{{PAGENAME}}]]

League of Legends: Exalted Skins Exclusive Cosmetics

2025-09-04T19:53:27Z

Facerot:

European Consumer Centre on the Lack of Quality Standards for Exalted Skins

2025-09-04T19:38:47Z

Facerot: added category

{{IncidentCargo
|Company=Riot Games, Tencent
|StartDate=2025-07-25
|Status=Pending Resolution
|ProductLine=League of Legends: Exalted Skins Exclusive Cosmetics
|Product=Spirit Blossom Morgana Exalted Skin
|ArticleType=Product
|Type=Knowingly selling defective product
|Description=Riot Games sold a €250 “Exalted” skin missing key features, despite prior feedback, leading to legal complaints over deceptive digital goods.
}}The Spirit Blossom Morgana skin, released by Riot Games on June 25th, 2025, is part of the developer's new "Exalted" skin tier, marketed as ultra-premium digital content for the game League of Legends. The skin costs approximately 250€ and is acquired via a randomized loot-box system. However, serious concerns have been raised regarding whether the product meets the quality and feature standards Riot Games has advertised, prompting a formal complaint to the European Commission and subsequent actions involving the European Consumer Centre (ECC) Austria.

This case has become a notable example in the broader discussion on digital goods, misleading advertising, loot-box monetization, and whether premium cosmetic content is subject to EU consumer protection laws.

==Background==
Exalted skins are advertised by Riot Games as “hyper-exclusive,” featuring multiple transformation forms, unique visual/audio effects and high-level polish. However, players have documented substantial feature omissions and inconsistencies in [https://www.youtube.com/watch?v=O9-QCZdjwxk Spirit Blossom Morgana when compared to previous Exalted-tier skins] (e.g., Arcane Fractured Jinx). Reported issues include:

*Absence of multiple form models (color variants only) ([https://www.youtube.com/watch?v=SadMtnHp698 referenced comparison])
*Missing custom voice lines and animation sets ([https://www.youtube.com/watch?v=cCwSFwMhEgs referenced comparison])
*Bugged or recycled animations
*Non-functional “mask” mechanics
*Lack of clear preview or product documentation
*Poor quality control and missing advertised features

According to the complaint, this amounts to potential misleading advertising, product inconsistency and a failure to meet reasonable consumer expectations under EU law.

==Incident==
On June 12th, 2025 ([https://postimg.cc/T5jC3S0H according to the timestamp of the initial complaint e-mail]), a [https://www.reddit.com/r/MorganaMains/comments/1m9ck55/the_legality_of_riots_business_practises_spirit/ consumer from Austria filed a formal complaint with the European Commission] alleging that Riot Games may have violated Directive (EU) 2019/770<ref>'''Directive (EU) 2019/770 of the European Parliament and of the Council of 20 May 2019 on certain aspects concerning contracts for the supply of digital content and digital services (Text with EEA relevance)'''.

''OJ L 136, 22.5.2019, p. 1–27.''

'''ELI''': <nowiki>http://data.europa.eu/eli/dir/2019/770/oj</nowiki></ref>, which governs the supply of digital content and services in the EU. The complaint centered around the release and marketing of the “Spirit Blossom Morgana” skin, part of Riot's high-end "Exalted" cosmetic tier for ''League of Legends''. The skin was obtainable only through a randomized loot system, requiring an estimated 250€ to unlock.

The consumer argued that the product was materially inconsistent with both Riot’s advertised claims and the quality standards set by previous “Exalted” skins. Specific complaints included missing features (e.g., transformation forms, animations, and voice lines), lack of polish, unresolved bugs, and promotional materials that may have misled consumers about the content’s depth and features.

The [https://postimg.cc/8JZF57r6 European Commission acknowledged receipt of the complaint] ([https://postimg.cc/nCyXCbM0 English translation]) and redirected the case to the '''European Consumer Centre (ECC) Austria''', as the consumer was based in Austria and the company’s European headquarters is located in Ireland. [https://postimg.cc/bssnZ9gN On July 28th, 2025, ECC Austria confirmed jurisdiction] and formally registered the case under reference number '''ECCAT-60405'''.

In their official response dated '''August 20th, 2025''', ECC Austria acknowledged the seriousness of the matter and outlined three potential legal and regulatory avenues for further action:

#'''Partial Refund via ECC Ireland''' ECC Austria offered to forward the case to '''ECC Ireland''' for intervention on the consumer’s behalf. Citing EU warranty laws applicable to digital content, they noted that a price reduction could be requested due to the product's alleged non-conformity.
#'''Referral to Legal Department (Competition Law)''' ECC Austria also noted the option to escalate the matter to the legal team of the '''Verein für Konsumenteninformation''' (Association for Consumer Information), which could investigate whether Riot’s practices violate EU or national competition laws. However, they warned that limited resources may affect the likelihood of this route being pursued.
#'''Escalation via CPC Mechanism''' If multiple consumers across the EU raise similar concerns, the case could be escalated through the '''Consumer Protection Cooperation (CPC)''' network. This mechanism would allow Austrian authorities to coordinate with their Irish counterparts to address the issue more formally at a regulatory level. ECC Austria encouraged the complainant to identify others affected by the same issues to trigger this pathway.

[https://www.reddit.com/r/MorganaMains/comments/1n3jt3f/yes_riot_might_face_serious_legal_consequences/ The consumer chose the '''third action''' for the following reason:]<blockquote>"[...] I’ve already replied to them, asking specifically about the third option they mentioned and how many complaints would be needed for that path to be pursued. When I get an answer, I’ll update you — but as before, this may take some time.

I want to emphasize again: This is not a malicious attack on Riot Games. I’m simply a long-time customer growing increasingly concerned about Riot’s direction, their failure to follow and uphold their own standards, their disregard for their official statements and their inconsistency with premium, high-end products like Exalted skins. Expecting players to accept this without question or consequence isn’t right and a company, especially one of Riot's scale, isn't exempt from following rules and laws - including those regarding digital content - and should be held accountable.

Ultimately, my goal isn’t about money — I’d rather see Riot fix, adjust, polish and overhaul Spirit Blossom Morgana, bring the product up to true Exalted quality, and let everyone enjoy it for what it’s sold as. [...]"

''~[https://www.reddit.com/user/LoveForNuWa/ u/LoveForNuWa]''</blockquote>

==References==
{{reflist}}

{{Ph-I-C}}
[[Category:League of Legends: Exalted Skins Exclusive Cosmetics]]

European Consumer Centre on the Lack of Quality Standards for Exalted Skins

2025-09-04T19:37:51Z

Facerot: Added the content

{{IncidentCargo
|Company=Riot Games, Tencent
|StartDate=2025-07-25
|Status=Pending Resolution
|ProductLine=League of Legends: Exalted Skins Exclusive Cosmetics
|Product=Spirit Blossom Morgana Exalted Skin
|ArticleType=Product
|Type=Knowingly selling defective product
|Description=Riot Games sold a €250 “Exalted” skin missing key features, despite prior feedback, leading to legal complaints over deceptive digital goods.
}}The Spirit Blossom Morgana skin, released by Riot Games on June 25th, 2025, is part of the developer's new "Exalted" skin tier, marketed as ultra-premium digital content for the game League of Legends. The skin costs approximately 250€ and is acquired via a randomized loot-box system. However, serious concerns have been raised regarding whether the product meets the quality and feature standards Riot Games has advertised, prompting a formal complaint to the European Commission and subsequent actions involving the European Consumer Centre (ECC) Austria.

This case has become a notable example in the broader discussion on digital goods, misleading advertising, loot-box monetization, and whether premium cosmetic content is subject to EU consumer protection laws.

==Background==
Exalted skins are advertised by Riot Games as “hyper-exclusive,” featuring multiple transformation forms, unique visual/audio effects and high-level polish. However, players have documented substantial feature omissions and inconsistencies in [https://www.youtube.com/watch?v=O9-QCZdjwxk Spirit Blossom Morgana when compared to previous Exalted-tier skins] (e.g., Arcane Fractured Jinx). Reported issues include:

* Absence of multiple form models (color variants only) ([https://www.youtube.com/watch?v=SadMtnHp698 referenced comparison])
* Missing custom voice lines and animation sets ([https://www.youtube.com/watch?v=cCwSFwMhEgs referenced comparison])
* Bugged or recycled animations
* Non-functional “mask” mechanics
* Lack of clear preview or product documentation
* Poor quality control and missing advertised features

According to the complaint, this amounts to potential misleading advertising, product inconsistency and a failure to meet reasonable consumer expectations under EU law.

==Incident==
On June 12th, 2025 ([https://postimg.cc/T5jC3S0H according to the timestamp of the initial complaint e-mail]), a [https://www.reddit.com/r/MorganaMains/comments/1m9ck55/the_legality_of_riots_business_practises_spirit/ consumer from Austria filed a formal complaint with the European Commission] alleging that Riot Games may have violated Directive (EU) 2019/770<ref>'''Directive (EU) 2019/770 of the European Parliament and of the Council of 20 May 2019 on certain aspects concerning contracts for the supply of digital content and digital services (Text with EEA relevance)'''.

''OJ L 136, 22.5.2019, p. 1–27.''

'''ELI''': <nowiki>http://data.europa.eu/eli/dir/2019/770/oj</nowiki></ref>, which governs the supply of digital content and services in the EU. The complaint centered around the release and marketing of the “Spirit Blossom Morgana” skin, part of Riot's high-end "Exalted" cosmetic tier for ''League of Legends''. The skin was obtainable only through a randomized loot system, requiring an estimated 250€ to unlock.

The consumer argued that the product was materially inconsistent with both Riot’s advertised claims and the quality standards set by previous “Exalted” skins. Specific complaints included missing features (e.g., transformation forms, animations, and voice lines), lack of polish, unresolved bugs, and promotional materials that may have misled consumers about the content’s depth and features.

The [https://postimg.cc/8JZF57r6 European Commission acknowledged receipt of the complaint] ([https://postimg.cc/nCyXCbM0 English translation]) and redirected the case to the '''European Consumer Centre (ECC) Austria''', as the consumer was based in Austria and the company’s European headquarters is located in Ireland. [https://postimg.cc/bssnZ9gN On July 28th, 2025, ECC Austria confirmed jurisdiction] and formally registered the case under reference number '''ECCAT-60405'''.

In their official response dated '''August 20th, 2025''', ECC Austria acknowledged the seriousness of the matter and outlined three potential legal and regulatory avenues for further action:

# '''Partial Refund via ECC Ireland''' ECC Austria offered to forward the case to '''ECC Ireland''' for intervention on the consumer’s behalf. Citing EU warranty laws applicable to digital content, they noted that a price reduction could be requested due to the product's alleged non-conformity.
# '''Referral to Legal Department (Competition Law)''' ECC Austria also noted the option to escalate the matter to the legal team of the '''Verein für Konsumenteninformation''' (Association for Consumer Information), which could investigate whether Riot’s practices violate EU or national competition laws. However, they warned that limited resources may affect the likelihood of this route being pursued.
# '''Escalation via CPC Mechanism''' If multiple consumers across the EU raise similar concerns, the case could be escalated through the '''Consumer Protection Cooperation (CPC)''' network. This mechanism would allow Austrian authorities to coordinate with their Irish counterparts to address the issue more formally at a regulatory level. ECC Austria encouraged the complainant to identify others affected by the same issues to trigger this pathway.

[https://www.reddit.com/r/MorganaMains/comments/1n3jt3f/yes_riot_might_face_serious_legal_consequences/ The consumer chose the '''third action''' for the following reason:]<blockquote>"[...] I’ve already replied to them, asking specifically about the third option they mentioned and how many complaints would be needed for that path to be pursued. When I get an answer, I’ll update you — but as before, this may take some time.

I want to emphasize again: This is not a malicious attack on Riot Games. I’m simply a long-time customer growing increasingly concerned about Riot’s direction, their failure to follow and uphold their own standards, their disregard for their official statements and their inconsistency with premium, high-end products like Exalted skins. Expecting players to accept this without question or consequence isn’t right and a company, especially one of Riot's scale, isn't exempt from following rules and laws - including those regarding digital content - and should be held accountable.

Ultimately, my goal isn’t about money — I’d rather see Riot fix, adjust, polish and overhaul Spirit Blossom Morgana, bring the product up to true Exalted quality, and let everyone enjoy it for what it’s sold as. [...]"

''~[https://www.reddit.com/user/LoveForNuWa/ u/LoveForNuWa]''</blockquote>

==References==
{{reflist}}

{{Ph-I-C}}

European Consumer Centre on the Lack of Quality Standards for Exalted Skins

2025-09-04T18:27:37Z

Facerot: For this case: https://www.reddit.com/r/MorganaMains/comments/1n3jt3f/yes_riot_might_face_serious_legal_consequences/

League of Legends: Exalted Skins Exclusive Cosmetics

2025-09-04T18:14:46Z

Facerot: I'd like to add a page for this case as the European Consumer Centre Austria has been involved in this situation: https://www.reddit.com/r/MorganaMains/comments/1n3jt3f/yes_riot_might_face_serious_legal_consequences/

{{ProductCargo
|Company=Riot Games, Tencent
|ProductLine=Exalted Skins
|ReleaseYear=2024
|InProduction=Yes
|ArticleType=Product
|Category=Video Games
|Website=https://www.leagueoflegends.com/en-gb/news/game-updates/dev-exalted-skins-the-mythic-shop-and-nexus-finishers/
|Description=Exalted Skins are exclusive premium cosmetics in League of Legends earned via the Sanctum system with guaranteed drop.
}}
{{Ph-C-Int}}

==Consumer-impact summary==
{{Ph-C-CIS}}

==Incidents==
{{Ph-C-Inc}}
This is a list of all consumer-protection incidents related to this product. Any incidents not mentioned here can be found in the [[:Category:{{PAGENAME}}|{{PAGENAME}} category]].

===Example incident one (''date'')===
{{Main|link to the main CR Wiki article}}
Short summary of the incident (could be the same as the summary preceding the article).
===Example incident two (''date'')===
...

==See also==
{{Ph-C-SA}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]