Consumer Rights Wiki - User contributions [en]

Poste Italiane turned a free identification service into a subscription

2026-01-27T18:51:55Z

Firebricktree: Added stub notice

{{StubNotice}}Poste Italiane is the Italian national postal service provider. Among other services, Poste Italiane provides a service of digital identification to Italian nationals and residents. Starting from 2026, this service was turned into a yearly subscription.<ref>{{Cite news |last=Sesto |first=Mariolina |date=2026-01-02 |title=Poste Italiane, Spid now costs 6 euro a year: here's who has to pay and when and who is exempt |url=https://en.ilsole24ore.com/art/poste-italiane-spid-now-costs-6-euro-a-year-heres-who-has-to-pay-and-when-and-who-is-exempt-AIjnczf |url-status=live |access-date=2026-01-26 |work=ilSole24Ore}}</ref>

==Background==
'''Poste Italiane''' (Italian pronunciation: [ˈpɔste itaˈljaːne], <abbr>lit.</abbr> 'Italian Post', abbr. '''PT''') is the Italian postal service provider. Besides providing postal services, Poste Italiane offers communications, postal savings products, logistics, and financial and insurance services throughout Italy.

The Public Digital Identity System (SPID - Sistema Pubblico d'Identità Digitale) is the single system for accessing online services by the Italian public administration and its member private individuals with digital identity. Citizens and businesses can access these services with a unique digital identity that allows them to be accessed and used from any device. It was introduced to address the proliferation of online services, which forced citizens to have an ever-increasing number of login credentials, and to increase the digitalization of services.

==Change from a free to a subscription model==
In January 2026, Poste Italiane announced that the SPID service would convert to a subscription model.

Poste Italiane will introduce a €6 annual fee for its PosteID-enabled SPID service, starting from the second year of activation; the first year remains free. Certain groups, including those over 75, minors, residents abroad, and professional users, are exempt. Users will receive email notifications before payment deadlines, and unpaid accounts will be suspended but reactivatable. These changes apply to pre-existing users too. <ref>{{Cite web |last=Poste Italiane |date=2026-01-27 |title=Poste Italiane - SPID webpage |url=https://www.poste.it/posteid?#accordion-moduliposteid-abilitato-spid-accordion-documentazionedocumentazione |url-status=live |access-date=2026-01-27 |website=Poste Italiane}}</ref>

The userbase were informed through a message on the main service page and an in-app message. Outdated and updated T&Cs can be found here.<ref>{{Cite web |last=Poste Italiane |date=2018 |title=SPID 2018 T&C |url=https://www.media.poste.it/31a3d1ad-0bf4-4b72-abd0-b460a501cb9b/file/condizioni-generali-servizio-posteID-1-7 |access-date=2026-01-27}}</ref><ref>{{Cite web |last=Poste Italiane |date=2026 |title=SPID T&C 2026 |url=https://www.media.poste.it/5c797444-1882-4dc0-b201-23408717e17d/file/condizioni_generali_di_servizio-2-9 |archive-date=2026-01-27 |website=PosteID 2026 T&C}}</ref>
[[File:SPID message.png|thumb|Message found on the Poste Italiane - SPID service website <ref>{{Cite web |last=Poste Italiane |date=2026-01-27 |title=PosteID website |url=https://posteid.poste.it/ |website=PosteID}}</ref>]]

==References==
{{reflist}}

Poste Italiane turned a free identification service into a subscription

2026-01-27T18:50:25Z

Firebricktree: Added sources

Poste Italiane is the Italian national postal service provider. Among other services, Poste Italiane provides a service of digital identification to Italian nationals and residents. Starting from 2026, this service was turned into a yearly subscription.<ref>{{Cite news |last=Sesto |first=Mariolina |date=2026-01-02 |title=Poste Italiane, Spid now costs 6 euro a year: here's who has to pay and when and who is exempt |url=https://en.ilsole24ore.com/art/poste-italiane-spid-now-costs-6-euro-a-year-heres-who-has-to-pay-and-when-and-who-is-exempt-AIjnczf |url-status=live |access-date=2026-01-26 |work=ilSole24Ore}}</ref>

==Background==
'''Poste Italiane''' (Italian pronunciation: [ˈpɔste itaˈljaːne], <abbr>lit.</abbr> 'Italian Post', abbr. '''PT''') is the Italian postal service provider. Besides providing postal services, Poste Italiane offers communications, postal savings products, logistics, and financial and insurance services throughout Italy.

The Public Digital Identity System (SPID - Sistema Pubblico d'Identità Digitale) is the single system for accessing online services by the Italian public administration and its member private individuals with digital identity. Citizens and businesses can access these services with a unique digital identity that allows them to be accessed and used from any device. It was introduced to address the proliferation of online services, which forced citizens to have an ever-increasing number of login credentials, and to increase the digitalization of services.

==Change from a free to a subscription model==
In January 2026, Poste Italiane announced that the SPID service would convert to a subscription model.

Poste Italiane will introduce a €6 annual fee for its PosteID-enabled SPID service, starting from the second year of activation; the first year remains free. Certain groups, including those over 75, minors, residents abroad, and professional users, are exempt. Users will receive email notifications before payment deadlines, and unpaid accounts will be suspended but reactivatable. These changes apply to pre-existing users too. <ref>{{Cite web |last=Poste Italiane |date=2026-01-27 |title=Poste Italiane - SPID webpage |url=https://www.poste.it/posteid?#accordion-moduliposteid-abilitato-spid-accordion-documentazionedocumentazione |url-status=live |access-date=2026-01-27 |website=Poste Italiane}}</ref>

The userbase were informed through a message on the main service page and an in-app message. Outdated and updated T&Cs can be found here.<ref>{{Cite web |last=Poste Italiane |date=2018 |title=SPID 2018 T&C |url=https://www.media.poste.it/31a3d1ad-0bf4-4b72-abd0-b460a501cb9b/file/condizioni-generali-servizio-posteID-1-7 |access-date=2026-01-27}}</ref><ref>{{Cite web |last=Poste Italiane |date=2026 |title=SPID T&C 2026 |url=https://www.media.poste.it/5c797444-1882-4dc0-b201-23408717e17d/file/condizioni_generali_di_servizio-2-9 |archive-date=2026-01-27 |website=PosteID 2026 T&C}}</ref>
[[File:SPID message.png|thumb|Message found on the Poste Italiane - SPID service website <ref>{{Cite web |last=Poste Italiane |date=2026-01-27 |title=PosteID website |url=https://posteid.poste.it/ |website=PosteID}}</ref>]]

==References==
{{reflist}}

File:SPID message.png

2026-01-27T18:40:41Z

Firebricktree:

Warning message relative to the introduction of the subscription model

Poste Italiane turned a free identification service into a subscription

2026-01-27T18:38:59Z

Firebricktree: Page created

Poste Italiane turned a free identification service into a subscription

2026-01-26T19:27:11Z

Firebricktree: Created page with "{{IncidentCargo |Company=Poste Italiane |StartDate=2026-01-01 |Status=Active |ProductLine=Digital ID |Product=SPID |ArticleType=Service |Type=Subscription |Description=Poste Italiane turned SPID from a free service into a yearly subscription }} {{Ph-I-Int}} ==Background== {{Ph-I-B}} ==[Incident]== {{Ph-I-I}} ===[Company]'s response=== {{Ph-I-ComR}} ==Lawsuit== {{Ph-I-L}} ==Consumer response== {{Ph-I-ConR}} ==References== {{reflist}} {{Ph-I-C}}"

{{IncidentCargo
|Company=Poste Italiane
|StartDate=2026-01-01
|Status=Active
|ProductLine=Digital ID
|Product=SPID
|ArticleType=Service
|Type=Subscription
|Description=Poste Italiane turned SPID from a free service into a yearly subscription
}}
{{Ph-I-Int}}
==Background==
{{Ph-I-B}}

==[Incident]==
{{Ph-I-I}}

===[Company]'s response===
{{Ph-I-ComR}}

==Lawsuit==
{{Ph-I-L}}

==Consumer response==
{{Ph-I-ConR}}

==References==
{{reflist}}

{{Ph-I-C}}

Revolut blocked access for users with custom OS

2025-07-10T18:56:57Z

Firebricktree: Removed second tempalte box

{{StubNotice}}

Revolut removed support to users with custom OS on their device
==Background==
[[File:Revolut Block Custom OSs.jpg|thumb|In-app message announcing the custom OS support removal]]
'''Revolut Group Holdings Ltd''', doing business as '''Revolut''', is a British multinational neobank and fintech company that offers banking services for individuals and businesses. It was founded in July 2015 by British-Russian businessman Nikolay Storonsky and British-Ukrainian software engineer Vlad Yatsenko. As of 2025, the company operated in over 48 countries and caters to over 60 million retail customers globally.

==Incident==

In November 2024, Revolut pushed an update that removed support to users with custom OS on their device. The change was announced through an in-app message, which was shown after a user tried to log in. The change also affected users whom already had an account and funds at the Company.<ref>{{Cite web |date=2024-11-27 |title=PSA: warning for graphene os users and revolut customers |url=https://stacker.news/items/785503}}</ref><ref>{{Cite web |date=2024-11-27 |title=Revolut mobile finance - not supported on devices with custom firmware problem |url=https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem}}</ref><ref>{{Cite web |date=2024-11-30 |title=Revolut stopped working on Graphene OS |url=https://www.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/}}</ref><ref>{{Cite web |last=GrapheneOS |title=Mastodon |url=https://grapheneos.social/@GrapheneOS/113623492156274859}}</ref><ref>{{Cite web |date=2024-11-27 |title=Graphene OS bot supporter? |url=https://www.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/}}</ref>
==References==
{{reflist}}

Revolut blocked access for users with custom OS

2025-07-10T18:55:44Z

Firebricktree: Removed template box

Revolut blocked access for users with custom OS

2025-07-10T18:54:51Z

Firebricktree:

{{StubNotice}}

Revolut removed support to users with custom OS on their device{{Placeholder box|Short summary of the incident. Usually 2-3 sentences that summarize the contents or the article. When writing the article, insert text in the space below this box, and then delete this tip box (and the other tip boxes below). In the visual editor, just click on a box and press backspace to delete it. In the source editor, simply delete the double curly brackets, and the text inside them.}}
==Background==
[[File:Revolut Block Custom OSs.jpg|thumb|In-app message announcing the custom OS support removal]]
'''Revolut Group Holdings Ltd''', doing business as '''Revolut''', is a British multinational neobank and fintech company that offers banking services for individuals and businesses. It was founded in July 2015 by British-Russian businessman Nikolay Storonsky and British-Ukrainian software engineer Vlad Yatsenko. As of 2025, the company operated in over 48 countries and caters to over 60 million retail customers globally.

==Incident==

In November 2024, Revolut pushed an update that removed support to users with custom OS on their device. The change was announced through an in-app message, which was shown after a user tried to log in. The change also affected users whom already had an account and funds at the Company.<ref>{{Cite web |date=2024-11-27 |title=PSA: warning for graphene os users and revolut customers |url=https://stacker.news/items/785503}}</ref><ref>{{Cite web |date=2024-11-27 |title=Revolut mobile finance - not supported on devices with custom firmware problem |url=https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem}}</ref><ref>{{Cite web |date=2024-11-30 |title=Revolut stopped working on Graphene OS |url=https://www.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/}}</ref><ref>{{Cite web |last=GrapheneOS |title=Mastodon |url=https://grapheneos.social/@GrapheneOS/113623492156274859}}</ref><ref>{{Cite web |date=2024-11-27 |title=Graphene OS bot supporter? |url=https://www.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/}}</ref>
==References==
{{reflist}}

{{Placeholder box|[[mw:Help:VisualEditor/User_guide#Editing_categories|Add a category]] with the same name as the product, service, website, software, product line or company that this article is about.

The "Incidents" category is not needed.}}

Revolut blocked access for users with custom OS

2025-07-10T18:53:23Z

Firebricktree: First release

Revolut removed support to users with custom OS on their device{{Placeholder box|Short summary of the incident. Usually 2-3 sentences that summarize the contents or the article. When writing the article, insert text in the space below this box, and then delete this tip box (and the other tip boxes below). In the visual editor, just click on a box and press backspace to delete it. In the source editor, simply delete the double curly brackets, and the text inside them.}}
==Background==
[[File:Revolut Block Custom OSs.jpg|thumb|In-app message announcing the custom OS support removal]]
'''Revolut Group Holdings Ltd''', doing business as '''Revolut''', is a British multinational neobank and fintech company that offers banking services for individuals and businesses. It was founded in July 2015 by British-Russian businessman Nikolay Storonsky and British-Ukrainian software engineer Vlad Yatsenko. As of 2025, the company operated in over 48 countries and caters to over 60 million retail customers globally.

==Incident==

In November 2024, Revolut pushed an update that removed support to users with custom OS on their device. The change was announced through an in-app message, which was shown after a user tried to log in. The change also affected users whom already had an account and funds at the Company.<ref>{{Cite web |date=2024-11-27 |title=PSA: warning for graphene os users and revolut customers |url=https://stacker.news/items/785503}}</ref><ref>{{Cite web |date=2024-11-27 |title=Revolut mobile finance - not supported on devices with custom firmware problem |url=https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem}}</ref><ref>{{Cite web |date=2024-11-30 |title=Revolut stopped working on Graphene OS |url=https://www.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/}}</ref><ref>{{Cite web |last=GrapheneOS |title=Mastodon |url=https://grapheneos.social/@GrapheneOS/113623492156274859}}</ref><ref>{{Cite web |date=2024-11-27 |title=Graphene OS bot supporter? |url=https://www.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/}}</ref>
==References==
{{reflist}}

{{Placeholder box|[[mw:Help:VisualEditor/User_guide#Editing_categories|Add a category]] with the same name as the product, service, website, software, product line or company that this article is about.

The "Incidents" category is not needed.}}

File:Revolut Block Custom OSs.jpg

2025-07-10T18:36:38Z

Firebricktree:

This message was shown in app to the users of Revolut with custom OSs