Consumer Rights Wiki - User contributions [en]

Cameras bricked on iPhone 13 series after iOS update

2025-07-13T20:57:06Z

Forfashire:

{{StubNotice}}

Following the iOS 18 release on September 16, 2024, many users of the iPhone 13-series of products noticed that their rear-facing-cameras were no longer functional. One user filed a [https://www.bbb.org/us/ca/cupertino/profile/home-electronics/apple-inc-1216-198239/complaints?page=233&sort=recent&status=#1216_198239_22331190 BBB complaint] and Apple actually responded; claiming that according to the Software License Agreement, they were not responsible for hardware failure due to issues with their own provided software or software update.

No responsibility was taken, and no resolution was ever reached with this incident.

==Background==
Many users of the iPhone 13, iPhone 13 Pro/Pro Max, and iPhone 13 Mini, report widespread camera issues after updating to iOS 18, and some later iOS 18 updates. This is not only limited to Consumer Releases, but also releases that were distributed as part of the iOS 18 Beta Testing Program. These issues can range from visual glitches on the camera, "part not recognized" warnings, one or two of the 3 rear-facing-cameras not working, or total rear camera bump failure, with absolutely no camera usability or image output. Some example photos of what this failure might look like appear below:
[[File:CameraBlackout.webp|thumb|Failure 1: Camera Blackout]]
[[File:Vertical-lines.webp|thumb|Failure 2: Vertical Lines]]
[[File:Unrecognized-camera-part.webp|thumb|Failure 3: Unrecognized Part]]
[[File:Framing-issues.webp|thumb|Failure 4: Misc. Framing Issues]]

==Widespread Camera Failure Incidents==
'''Camera Blackouts:'''

One of the first widespread reports of this incident was made by a [https://www.reddit.com/r/iphone/comments/1fnnxuf/iphone_13_pm_cameras_not_working_after_ios_18/ reddit user on r/iPhone]. They reported in September of 2024 that their iPhone 13 Pro Max rear-facing-cameras were completely unresponsive after updating to the brand new iOS 18.0 release. This post received <u>over 250 replies</u> from other users who had the exact same problem after updating their iPhone. [https://www.reddit.com/r/iPhone13/comments/1knnblh/iphone_13_pro_max_rear_camera_stopped_working/ Another reddit post] just a few months later shows a screenshot of the same issue the first poster was experiencing.

'''Visual Glitches & Unrecognized Part Errors:'''

[https://www.reddit.com/r/ios/comments/1j2j04o/is_anyone_else_experiencing_camera_glitches_after/ One reddit post] from a r/iOS user in May of 2025 shows vertical lines spreading across the camera viewfinder in the iOS camera app. An error showing an unrecognized part on an OEM phone camera can be found in [https://www.reddit.com/r/ios18beta/comments/1fqti5r/camera_not_recognised_after_updating_to_181/ this reddit post] from a user on a beta version of iOS 18.1

[https://www.reddit.com/r/phonerepair/comments/1jw7545/ios_18_camera_glitch/ Another post] from a phone repair shop owner can be found, where he claims to have recently starting seeing this issue on a regular basis among customers with not only the iPhone 13 line of models, but also the iPhone 14 line as well.

Through such a large consumer response to this issue (at least hundreds of customers), we can eliminate the possibility of this being a contained one-off issue.

==BBB Complaint & Apple's Response==

On September 24th, 2024, a customer filed a [https://www.bbb.org/us/ca/cupertino/profile/home-electronics/apple-inc-1216-198239/complaints?page=233&sort=recent&status=#1216_198239_22331190 complaint] to the Better Business Bureau after his iPhone 13 Pro Max camera failed due to the original iOS 18.0 update. (This is the same person who created the [https://www.reddit.com/r/iphone/comments/1fnnxuf/iphone_13_pm_cameras_not_working_after_ios_18/ initial reddit post])

Not only did the camera fail due to a software issue, but the complainant also noted that the employee at the Apple Store deemed it was "permanently physically damaged" and implied that the customer's device was "really old" and that he should consider buying a new model instead.

Apple responded to the BBB complaint, claiming that according to Section 8 of the Software License Agreement, Apple was not responsible for any hardware failure caused by issues within their own provided software, even hinting that the problem may have even stemmed from the customer's "Inability to use the Apple Software" (this is their own exact wording!)

You can read Apple's Full Response to the incident below:

"BBB Case #: 22331190

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

The following iOS AND iPadOS SOFTWARE LICENSE AGREEMENT excerpt(s) may be viewed at <nowiki>https://www.apple.com/legal/sla/docs/iOS18_iPadOS18.pdf</nowiki>:

“8. Limitation of Liability. EXCEPT AS OTHERWISE PROVIDED IN THIS LICENSE, TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, IN NO EVENT SHALL APPLE, ITS AFFILIATES, AGENTS OR PRINCIPALS BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, CORRUPTION OR LOSS OF DATA, FAILURE TO TRANSMIT OR RECEIVE ANY DATA (INCLUDING WITHOUT LIMITATION COURSE INSTRUCTIONS, ASSIGNMENTS AND MATERIALS), BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE APPLE SOFTWARE AND SERVICES OR ANY THIRD PARTY SOFTWARE, APPLICATIONS OR SERVICES IN CONJUNCTION WITH THE APPLE SOFTWARE OR SERVICES, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF APPLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.”

Apple, based on the iOS AND iPadOS SOFTWARE LICENSE AGREEMENT, declines the customer’s compensation request.

The following Apple One (1) Year Limited Warranty excerpt(s) may be viewed at <nowiki>https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html</nowiki>:

“WHAT IS COVERED BY THIS WARRANTY?

Apple Inc. of One Apple Park Way, Cupertino, California, U.S.A. 95014 (“Apple”) warrants the Apple-branded iPhone, iPad, iPod, Apple TV or HomePod hardware product and the Apple-branded accessories contained in the original packaging (“Apple Product”) against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period"). Apple’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.”

Apple records confirm the customer’s iPhone 13 Pro Max was purchased on April 8, 2022, and it was covered by the Apple One (1) Year Limited Warranty through April 7, 2023. The customer’s iPhone 13 Pro Max is approximately eighteen months outside of the Warranty Period. As such, Apple declines the customer’s request for a covered repair or replacement."

<ref>{{Cite web |last=Winter_Composer8446 |date=16 May 2025 |title=iPhone 13 Pro Max rear camera stopped working after updating to iOS 18.5! |url=https://www.reddit.com/r/iPhone13/comments/1knnblh/iphone_13_pro_max_rear_camera_stopped_working/ |via=Reddit}}</ref><ref>{{Cite web |last=jumpman977 |date=23 Sep 2024 |title=iPhone 13 PM Cameras not working after iOS 18 update |url=https://www.reddit.com/r/iphone/comments/1fnnxuf/iphone_13_pm_cameras_not_working_after_ios_18/ |via=Reddit}}</ref><ref>{{Cite web |last=LordOfThePings000 |date=3 Mar 2025 |title=Is Anyone Else Experiencing Camera Glitches After iOS 18.3.1 Update? |url=https://www.reddit.com/r/ios/comments/1j2j04o/is_anyone_else_experiencing_camera_glitches_after/ |via=Reddit}}</ref><ref>{{Cite web |last=Affectionate-Use1801 |date=27 Sep 2024 |title=Camera not recognised after updating to 18.1 |url=https://www.reddit.com/r/ios18beta/comments/1fqti5r/camera_not_recognised_after_updating_to_181/ |via=Reddit}}</ref><ref>{{Cite web |last=Mountain_Performer22 |date=10 Apr 2025 |title=iOS 18 camera glitch? |url=https://www.reddit.com/r/phonerepair/comments/1jw7545/ios_18_camera_glitch/ |via=Reddit}}</ref><ref>{{Cite web |last=generic-ibuprofen |date=12 Jul 2024 |title=13 Pro can't access the camera using 18.3 |url=https://www.reddit.com/r/ios18beta/comments/1e116jt/13_pro_cant_access_the_camera_using_183/ |via=Reddit}}</ref><ref>{{Cite web |date=24 Sep 2024 |title=Apple Inc. BBB Case #: 22331190 |url=https://www.bbb.org/us/ca/cupertino/profile/home-electronics/apple-inc-1216-198239/complaints?page=233&sort=recent&status=#1216_198239_22331190 |website=Better Business Bureau}}</ref>
[[File:BBB Complaint & Response.png|thumb|BBB Complaint and Response for iPhone 13 Camera Issue]]
==References==
{{reflist}}
[[Category:Apple IPhones]]

Talk:Cameras bricked on iPhone 13 series after iOS update

2025-07-13T20:39:33Z

Forfashire: /* Has your iPhone camera been affected by iOS 18 updates? */

== Has your iPhone camera been effected by iOS 18 updates? ==

If you have experienced camera glitches, errors, or failures that occurred ''immediately'' after updating your device to any version of iOS 18.x.x, please reach out and provide any documentation you have of this so we can add it to the article.

If you are a seasoned article writer yourself, feel free to add to this page following the current layout, thanks! :) [[User:Forfashire|Forfashire]] ([[User talk:Forfashire|talk]]) 20:39, 13 July 2025 (UTC)

Talk:Cameras bricked on iPhone 13 series after iOS update

2025-07-13T20:39:08Z

Forfashire: /* Has your iPhone camera been affected by iOS 18 updates? */ new section

== Has your iPhone camera been affected by iOS 18 updates? ==

If you have experienced camera glitches, errors, or failures that occurred ''immediately'' after updating your device to any version of iOS 18.x.x, please reach out and provide any documentation you have of this so we can add it to the article.

If you are a seasoned article writer yourself, feel free to add to this page following the current layout, thanks! :) [[User:Forfashire|Forfashire]] ([[User talk:Forfashire|talk]]) 20:39, 13 July 2025 (UTC)

Cameras bricked on iPhone 13 series after iOS update

2025-07-12T22:34:33Z

Forfashire: more grammatical changes

{{StubNotice}}

Following the iOS 18 release on September 16, 2024, many users of the iPhone 13-series of products noticed that their rear-facing-cameras were no longer functional. One user filed a [https://www.bbb.org/us/ca/cupertino/profile/home-electronics/apple-inc-1216-198239/complaints?page=233&sort=recent&status=#1216_198239_22331190 BBB complaint] and Apple actually responded; claiming that according to the Software License Agreement, they were not responsible for hardware failure due to issues with their own provided software or software update.

No responsibility was taken, and no resolution was ever reached with this incident.

==Background==
Many users of the iPhone 13, iPhone 13 Pro/Pro Max, and iPhone 13 Mini, report widespread camera issues after updating to iOS 18, and some later iOS 18 updates. This is not only limited to Consumer Releases, but also releases that were distributed as part of the iOS 18 Beta Testing Program. These issues can range from visual glitches on the camera, "part not recognized" warnings, one or two of the 3 rear-facing-cameras not working, or total rear camera bump failure, with absolutely no camera usability or image output. Some example photos of what this failure might look like appear below:
[[File:CameraBlackout.webp|thumb|Failure 1: Camera Blackout]]
[[File:Vertical-lines.webp|thumb|Failure 2: Vertical Lines]]
[[File:Unrecognized-camera-part.webp|thumb|Failure 3: Unrecognized Part]]
[[File:Framing-issues.webp|thumb|Failure 4: Misc. Framing Issues]]

==Widespread Camera Failure Incidents==
'''Camera Blackouts:'''

One of the first widespread reports of this incident was made by a [https://www.reddit.com/r/iphone/comments/1fnnxuf/iphone_13_pm_cameras_not_working_after_ios_18/ reddit user on r/iPhone]. They reported in September of 2024 that their iPhone 13 Pro Max rear-facing-cameras were completely unresponsive after updating to the brand new iOS 18.0 release. This post received <u>over 250 replies</u> from other users who had the exact same problem after updating their iPhone. [https://www.reddit.com/r/iPhone13/comments/1knnblh/iphone_13_pro_max_rear_camera_stopped_working/ Another reddit post] just a few months later shows a screenshot of the same issue the first poster was experiencing.

'''Visual Glitches & Unrecognized Part Errors:'''

[https://www.reddit.com/r/ios/comments/1j2j04o/is_anyone_else_experiencing_camera_glitches_after/ One reddit post] from a r/iOS user in May of 2025 shows vertical lines spreading across the camera viewfinder in the iOS camera app. An error showing an unrecognized part on an OEM phone camera can be found in [https://www.reddit.com/r/ios18beta/comments/1fqti5r/camera_not_recognised_after_updating_to_181/ this reddit post] from a user on a beta version of iOS 18.1

[https://www.reddit.com/r/phonerepair/comments/1jw7545/ios_18_camera_glitch/ Another post] from a phone repair shop owner can be found, where he claims to have recently starting seeing this issue on a regular basis among customers with not only the iPhone 13 line of models, but also the iPhone 14 line as well.

Through such a large consumer response to this issue (at least hundreds of customers), we can eliminate the possibility of this being a contained one-off issue.

==BBB Complaint & Apple's Response==

On September 24th, 2024, a customer named Tennison Seybold filed a [https://www.bbb.org/us/ca/cupertino/profile/home-electronics/apple-inc-1216-198239/complaints?page=233&sort=recent&status=#1216_198239_22331190 complaint] to the Better Business Bureau after his iPhone 13 Pro Max camera failed due to the original iOS 18.0 update. (This is the same person who created the [https://www.reddit.com/r/iphone/comments/1fnnxuf/iphone_13_pm_cameras_not_working_after_ios_18/ initial reddit post])

Not only did the camera fail due to a software issue, but the complainant also noted that the employee at the Apple Store deemed it was "permanently physically damaged" and implied that the customer's device was "really old" and that he should consider buying a new model instead.

Apple responded to the BBB complaint, claiming that according to Section 8 of the Software License Agreement, Apple was not responsible for any hardware failure caused by issues within their own provided software, even hinting that the problem may have even stemmed from the customer's "Inability to use the Apple Software" (this is their own exact wording!)

You can read Apple's Full Response to the incident below:

"BBB Case #: 22331190

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

The following iOS AND iPadOS SOFTWARE LICENSE AGREEMENT excerpt(s) may be viewed at <nowiki>https://www.apple.com/legal/sla/docs/iOS18_iPadOS18.pdf</nowiki>:

“8. Limitation of Liability. EXCEPT AS OTHERWISE PROVIDED IN THIS LICENSE, TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, IN NO EVENT SHALL APPLE, ITS AFFILIATES, AGENTS OR PRINCIPALS BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, CORRUPTION OR LOSS OF DATA, FAILURE TO TRANSMIT OR RECEIVE ANY DATA (INCLUDING WITHOUT LIMITATION COURSE INSTRUCTIONS, ASSIGNMENTS AND MATERIALS), BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE APPLE SOFTWARE AND SERVICES OR ANY THIRD PARTY SOFTWARE, APPLICATIONS OR SERVICES IN CONJUNCTION WITH THE APPLE SOFTWARE OR SERVICES, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF APPLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.”

Apple, based on the iOS AND iPadOS SOFTWARE LICENSE AGREEMENT, declines the customer’s compensation request.

The following Apple One (1) Year Limited Warranty excerpt(s) may be viewed at <nowiki>https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html</nowiki>:

“WHAT IS COVERED BY THIS WARRANTY?

Apple Inc. of One Apple Park Way, Cupertino, California, U.S.A. 95014 (“Apple”) warrants the Apple-branded iPhone, iPad, iPod, Apple TV or HomePod hardware product and the Apple-branded accessories contained in the original packaging (“Apple Product”) against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period"). Apple’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.”

Apple records confirm the customer’s iPhone 13 Pro Max was purchased on April 8, 2022, and it was covered by the Apple One (1) Year Limited Warranty through April 7, 2023. The customer’s iPhone 13 Pro Max is approximately eighteen months outside of the Warranty Period. As such, Apple declines the customer’s request for a covered repair or replacement."
[[File:BBB Complaint & Response.png|thumb|BBB Complaint and Response for iPhone 13 Camera Issue]]
==References==
{{reflist}}https://www.reddit.com/r/iPhone13/comments/1knnblh/iphone_13_pro_max_rear_camera_stopped_working/

https://www.reddit.com/r/iphone/comments/1fnnxuf/iphone_13_pm_cameras_not_working_after_ios_18/

https://www.reddit.com/r/ios/comments/1j2j04o/is_anyone_else_experiencing_camera_glitches_after/

https://www.reddit.com/r/ios18beta/comments/1fqti5r/camera_not_recognised_after_updating_to_181/

https://www.reddit.com/r/phonerepair/comments/1jw7545/ios_18_camera_glitch/

https://www.reddit.com/r/ios18beta/comments/1e116jt/13_pro_cant_access_the_camera_using_183/

https://www.bbb.org/us/ca/cupertino/profile/home-electronics/apple-inc-1216-198239/complaints?page=233&sort=recent&status=#1216_198239_22331190

Cameras bricked on iPhone 13 series after iOS update

2025-07-12T22:26:52Z

Forfashire: spelling error

{{StubNotice}}

Following the iOS 18 release on September 16, 2024, many users of the iPhone 13-series of products noticed that their rear-facing-cameras were no longer functional. One user filed a [https://www.bbb.org/us/ca/cupertino/profile/home-electronics/apple-inc-1216-198239/complaints?page=233&sort=recent&status=#1216_198239_22331190 BBB complaint] and Apple actually responded; claiming that according to the Software License Agreement, they were not responsible for hardware failure due to issues with their own provided software or software update.

No responsibility was taken, and no resolution was ever reached with this incident.

==Background==
Many users of the iPhone 13, iPhone 13 Pro/Pro Max, and iPhone 13 Mini, report widespread camera issues after updating to iOS 18, and some later iOS 18 updates. This is not only limited to Consumer Releases, but also releases that were distributed as part of the iOS 18 Beta Testing Program. These issues can range from visual glitches on the camera, "part not recognized" warnings, one or two of the 3 rear-facing-cameras not working, or total rear camera bump failure, with absolutely no camera usability or image output. Some example photos of what this error might look like appear below:
[[File:CameraBlackout.webp|thumb|Failure 1: Camera Blackout]]
[[File:Vertical-lines.webp|thumb|Failure 2: Vertical Lines]]
[[File:Unrecognized-camera-part.webp|thumb|Failure 3: Unrecognized Part]]
[[File:Framing-issues.webp|thumb|Failure 4: Misc. Framing Issues]]

==Widespread Camera Failure Incidents==
'''Camera Blackouts:'''

One of the first widespread reports of this incident was made by a [https://www.reddit.com/r/iphone/comments/1fnnxuf/iphone_13_pm_cameras_not_working_after_ios_18/ reddit user on r/iPhone]. They reported in September of 2024 that their iPhone 13 Pro Max rear-facing-cameras were completely unresponsive after updating to the brand new iOS 18.0 release. This post received over 250 replies from other users who had the exact same problem after updating their iPhone. [https://www.reddit.com/r/iPhone13/comments/1knnblh/iphone_13_pro_max_rear_camera_stopped_working/ Another reddit post] just a few months later shows a screenshot of the same issue the first poster was experiencing.

'''Visual Glitches & Unrecognized Part Errors:'''

[https://www.reddit.com/r/ios/comments/1j2j04o/is_anyone_else_experiencing_camera_glitches_after/ One reddit post] from a r/iOS user in May of 2025 shows vertical lines spreading across the camera viewfinder in the iOS camera app. An error showing an unrecognized part on an OEM phone camera can be found in [https://www.reddit.com/r/ios18beta/comments/1fqti5r/camera_not_recognised_after_updating_to_181/ this reddit post] from a user on a beta version of iOS 18.1

[https://www.reddit.com/r/phonerepair/comments/1jw7545/ios_18_camera_glitch/ Another post] from a phone repair shop owner can be found, where he claims to have recently starting seeing this issue on a regular basis among customers with not only the iPhone 13 line of models, but also the iPhone 14 line as well.

Through such a large consumer response to this issue (at least hundreds of customers), we can eliminate the possibility of this being a contained one-off issue.

==BBB Complaint & Apple's Response==

On September 24th, 2024, a customer named Tennison Seybold filed a [https://www.bbb.org/us/ca/cupertino/profile/home-electronics/apple-inc-1216-198239/complaints?page=233&sort=recent&status=#1216_198239_22331190 complaint] to the Better Business Bureau after his iPhone 13 Pro Max camera failed due to the original iOS 18.0 update. (This is the same person who created the [https://www.reddit.com/r/iphone/comments/1fnnxuf/iphone_13_pm_cameras_not_working_after_ios_18/ initial reddit post])

Not only did the camera fail due to a software issue, but according to the complaint, the employee at the Apple Store deemed it was "permanently damaged" and implied that the customer's device was "really old" and that he should consider buying a new model instead.

Apple responded, claiming that according to Section 8 of the Software License Agreement, Apple was not responsible for any hardware failure caused by issues within their own provided software, even hinting that the problem may have even stemmed from the customer's "Inability to use the Apple Software" (this is their own exact wording!)

You can read Apple's Full Response to the incident below:

"BBB Case #: 22331190

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

The following iOS AND iPadOS SOFTWARE LICENSE AGREEMENT excerpt(s) may be viewed at <nowiki>https://www.apple.com/legal/sla/docs/iOS18_iPadOS18.pdf</nowiki>:

“8. Limitation of Liability. EXCEPT AS OTHERWISE PROVIDED IN THIS LICENSE, TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, IN NO EVENT SHALL APPLE, ITS AFFILIATES, AGENTS OR PRINCIPALS BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, CORRUPTION OR LOSS OF DATA, FAILURE TO TRANSMIT OR RECEIVE ANY DATA (INCLUDING WITHOUT LIMITATION COURSE INSTRUCTIONS, ASSIGNMENTS AND MATERIALS), BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE APPLE SOFTWARE AND SERVICES OR ANY THIRD PARTY SOFTWARE, APPLICATIONS OR SERVICES IN CONJUNCTION WITH THE APPLE SOFTWARE OR SERVICES, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF APPLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.”

Apple, based on the iOS AND iPadOS SOFTWARE LICENSE AGREEMENT, declines the customer’s compensation request.

The following Apple One (1) Year Limited Warranty excerpt(s) may be viewed at <nowiki>https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html</nowiki>:

“WHAT IS COVERED BY THIS WARRANTY?

Apple Inc. of One Apple Park Way, Cupertino, California, U.S.A. 95014 (“Apple”) warrants the Apple-branded iPhone, iPad, iPod, Apple TV or HomePod hardware product and the Apple-branded accessories contained in the original packaging (“Apple Product”) against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period"). Apple’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.”

Apple records confirm the customer’s iPhone 13 Pro Max was purchased on April 8, 2022, and it was covered by the Apple One (1) Year Limited Warranty through April 7, 2023. The customer’s iPhone 13 Pro Max is approximately eighteen months outside of the Warranty Period. As such, Apple declines the customer’s request for a covered repair or replacement."
[[File:BBB Complaint & Response.png|thumb|BBB Complaint and Response for iPhone 13 Camera Issue]]
==References==
{{reflist}}https://www.reddit.com/r/iPhone13/comments/1knnblh/iphone_13_pro_max_rear_camera_stopped_working/

https://www.reddit.com/r/iphone/comments/1fnnxuf/iphone_13_pm_cameras_not_working_after_ios_18/

https://www.reddit.com/r/ios/comments/1j2j04o/is_anyone_else_experiencing_camera_glitches_after/

https://www.reddit.com/r/ios18beta/comments/1fqti5r/camera_not_recognised_after_updating_to_181/

https://www.reddit.com/r/phonerepair/comments/1jw7545/ios_18_camera_glitch/

https://www.reddit.com/r/ios18beta/comments/1e116jt/13_pro_cant_access_the_camera_using_183/

https://www.bbb.org/us/ca/cupertino/profile/home-electronics/apple-inc-1216-198239/complaints?page=233&sort=recent&status=#1216_198239_22331190

Cameras bricked on iPhone 13 series after iOS update

2025-07-12T22:25:44Z

Forfashire: another terminology error

{{StubNotice}}

Following the iOS 18 release on September 16, 2024, many users of the iPhone 13-series of products noticed that their rear-facing-cameras were no longer functional. One user filed a [https://www.bbb.org/us/ca/cupertino/profile/home-electronics/apple-inc-1216-198239/complaints?page=233&sort=recent&status=#1216_198239_22331190 BBB complaint] and Apple actually responded; claiming that according to the Software License Agreement, they were not responsible for hardware failure due to issues with their own provided software or software update.

No responsibility was taken, and no resolution was ever reached with this incident.

==Background==
Many users of the iPhone 13, iPhone 13 Pro/Pro Max, and iPhone 13 Mini, report widespread camera issues after updating to iOS 18, and some later iOS 18 updates. This is not only limited to Consumer Releases, but also releases that were distributed as part of the iOS 18 Beta Testing Program. These issues can range from visual glitches on the camera, "part not recognized" warnings, one or two of the 3 rear-facing-cameras not working, or total rear camera bump failure, with absolutely no camera usability or image output. Some example photos of what this error might look like appear below:
[[File:CameraBlackout.webp|thumb|Failure 1: Camera Blackout]]
[[File:Vertical-lines.webp|thumb|Failure 2: Vertical Lines]]
[[File:Unrecognized-camera-part.webp|thumb|Failure 3: Unrecognized Part]]
[[File:Framing-issues.webp|thumb|Failure 4: Misc. Framing Issues]]

==Widespread Camera Failure Incidents==
'''Camera Blackouts:'''

One of the first widespread reports of this incident was made by a [https://www.reddit.com/r/iphone/comments/1fnnxuf/iphone_13_pm_cameras_not_working_after_ios_18/ reddit user on r/iPhone]. They reported in September of 2024 that their iPhone 13 Pro Max rear-facing-cameras were completely unresponsive after updating to the brand new iOS 18.0 release. This post received over 250 replies from other users who had the exact same problem after updating their iPhone. [https://www.reddit.com/r/iPhone13/comments/1knnblh/iphone_13_pro_max_rear_camera_stopped_working/ Another reddit post] just a few months later shows a screenshot of the same issue the first poster was experiencing.

'''Visual Glitches & Unrecognized Part Errors:'''

[https://www.reddit.com/r/ios/comments/1j2j04o/is_anyone_else_experiencing_camera_glitches_after/ One reddit post] from a r/iOS user in May of 2025 shows vertical lines spreading across the camera viewfinder in the iOS camera app. An error showing an unrecognized part on an OEM phone camera can be found in [https://www.reddit.com/r/ios18beta/comments/1fqti5r/camera_not_recognised_after_updating_to_181/ this reddit post] from a user on a beta version of iOS 18.1

[https://www.reddit.com/r/phonerepair/comments/1jw7545/ios_18_camera_glitch/ Another post] from a phone repair shop owner can be found, where he claims to have recently starting seeing this issue on a regular basis among customers with not only the iPhone 13 line of models, but also the iPhone 14 line as well.

Through such a large consumer response to this issue (at least hundreds of customers), we can eliminate the possibility of this being a contained one-off issue.

==BBB Complaint & Apple's Response==

On September 24th, 2024, a customer named Tennison Seybold filed a [https://www.bbb.org/us/ca/cupertino/profile/home-electronics/apple-inc-1216-198239/complaints?page=233&sort=recent&status=#1216_198239_22331190 complaint] to the Better Business Bureau after his iPhone 13 Pro Max camera failed due to the original iOS 18.0 update. (This is the same person who created the [https://www.reddit.com/r/iphone/comments/1fnnxuf/iphone_13_pm_cameras_not_working_after_ios_18/ initial reddit post])

Not only did the camera fail due to a software issue, but according to the complaint, the employee at the Apple Store deemed it was "permanently damaged" and implied that the customer's device was "really old" and that he should consider buying a new model instead.

Apple responded, claiming that according to Section 8 of the Software License Agreement, Apple was not responsible for any hardware failure caused by issues within their own provided software, even hinting that the problem may have even stemmed from the customer's "Inability to use the Apple Software" (this is their own exact wording!)

You can read Apple's Full Response to the incident below:

"BBB Case #: 22331190

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

The following iOS AND iPadOS SOFTWARE LICENSE AGREEMENT excerpt(s) may be viewed at <nowiki>https://www.apple.com/legal/sla/docs/iOS18_iPadOS18.pdf</nowiki>:

“8. Limitation of Liability. EXCEPT AS OTHERWISE PROVIDED IN THIS LICENSE, TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, IN NO EVENT SHALL APPLE, ITS AFFILIATES, AGENTS OR PRINCIPALS BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, CORRUPTION OR LOSS OF DATA, FAILURE TO TRANSMIT OR RECEIVE ANY DATA (INCLUDING WITHOUT LIMITATION COURSE INSTRUCTIONS, ASSIGNMENTS AND MATERIALS), BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE APPLE SOFTWARE AND SERVICES OR ANY THIRD PARTY SOFTWARE, APPLICATIONS OR SERVICES IN CONJUNCTION WITH THE APPLE SOFTWARE OR SERVICES, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF APPLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.”

Apple, based on the iOS AND iPadOS SOFTWARE LICENSE AGREEMENT, declines the customer’s compensation request.

The following Apple One (1) Year Limited Warranty excerpt(s) may be viewed at <nowiki>https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html</nowiki>:

“WHAT IS COVERED BY THIS WARRANTY?

Apple Inc. of One Apple Park Way, Cupertino, California, U.S.A. 95014 (“Apple”) warrants the Apple-branded iPhone, iPad, iPod, Apple TV or HomePod hardware product and the Apple-branded accessories contained in the original packaging (“Apple Product”) against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period"). Apple’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.”

Apple records confirm the customer’s iPhone 13 Pro Max was purchased on April 8, 2022, and it was covered by the Apple One (1) Year Limited Warranty through April 7, 2023. The customer’s iPhone 13 Pro Max is approximately eighteen months outside of the Warranty Period. As such, Apple declines the customer’s request for a covered repair or replacement."
[[File:BBB Complaint & Response.png|thumb|BBB Complain and Response for iPhone 13 Camera Issue]]
==References==
{{reflist}}https://www.reddit.com/r/iPhone13/comments/1knnblh/iphone_13_pro_max_rear_camera_stopped_working/

https://www.reddit.com/r/iphone/comments/1fnnxuf/iphone_13_pm_cameras_not_working_after_ios_18/

https://www.reddit.com/r/ios/comments/1j2j04o/is_anyone_else_experiencing_camera_glitches_after/

https://www.reddit.com/r/ios18beta/comments/1fqti5r/camera_not_recognised_after_updating_to_181/

https://www.reddit.com/r/phonerepair/comments/1jw7545/ios_18_camera_glitch/

https://www.reddit.com/r/ios18beta/comments/1e116jt/13_pro_cant_access_the_camera_using_183/

https://www.bbb.org/us/ca/cupertino/profile/home-electronics/apple-inc-1216-198239/complaints?page=233&sort=recent&status=#1216_198239_22331190

Cameras bricked on iPhone 13 series after iOS update

2025-07-12T22:24:59Z

Forfashire: end user agreement > software user agreement

{{StubNotice}}

Following the iOS 18 release on September 16, 2024, many users of the iPhone 13-series of products noticed that their rear-facing-cameras were no longer functional. One user filed a [https://www.bbb.org/us/ca/cupertino/profile/home-electronics/apple-inc-1216-198239/complaints?page=233&sort=recent&status=#1216_198239_22331190 BBB complaint] and Apple actually responded; claiming that according to the Software User Agreement, they were not responsible for hardware failure due to issues with their own provided software or software update.

No responsibility was taken, and no resolution was ever reached with this incident.

==Background==
Many users of the iPhone 13, iPhone 13 Pro/Pro Max, and iPhone 13 Mini, report widespread camera issues after updating to iOS 18, and some later iOS 18 updates. This is not only limited to Consumer Releases, but also releases that were distributed as part of the iOS 18 Beta Testing Program. These issues can range from visual glitches on the camera, "part not recognized" warnings, one or two of the 3 rear-facing-cameras not working, or total rear camera bump failure, with absolutely no camera usability or image output. Some example photos of what this error might look like appear below:
[[File:CameraBlackout.webp|thumb|Failure 1: Camera Blackout]]
[[File:Vertical-lines.webp|thumb|Failure 2: Vertical Lines]]
[[File:Unrecognized-camera-part.webp|thumb|Failure 3: Unrecognized Part]]
[[File:Framing-issues.webp|thumb|Failure 4: Misc. Framing Issues]]

==Widespread Camera Failure Incidents==
'''Camera Blackouts:'''

One of the first widespread reports of this incident was made by a [https://www.reddit.com/r/iphone/comments/1fnnxuf/iphone_13_pm_cameras_not_working_after_ios_18/ reddit user on r/iPhone]. They reported in September of 2024 that their iPhone 13 Pro Max rear-facing-cameras were completely unresponsive after updating to the brand new iOS 18.0 release. This post received over 250 replies from other users who had the exact same problem after updating their iPhone. [https://www.reddit.com/r/iPhone13/comments/1knnblh/iphone_13_pro_max_rear_camera_stopped_working/ Another reddit post] just a few months later shows a screenshot of the same issue the first poster was experiencing.

'''Visual Glitches & Unrecognized Part Errors:'''

[https://www.reddit.com/r/ios/comments/1j2j04o/is_anyone_else_experiencing_camera_glitches_after/ One reddit post] from a r/iOS user in May of 2025 shows vertical lines spreading across the camera viewfinder in the iOS camera app. An error showing an unrecognized part on an OEM phone camera can be found in [https://www.reddit.com/r/ios18beta/comments/1fqti5r/camera_not_recognised_after_updating_to_181/ this reddit post] from a user on a beta version of iOS 18.1

[https://www.reddit.com/r/phonerepair/comments/1jw7545/ios_18_camera_glitch/ Another post] from a phone repair shop owner can be found, where he claims to have recently starting seeing this issue on a regular basis among customers with not only the iPhone 13 line of models, but also the iPhone 14 line as well.

Through such a large consumer response to this issue (at least hundreds of customers), we can eliminate the possibility of this being a contained one-off issue.

==BBB Complaint & Apple's Response==

On September 24th, 2024, a customer named Tennison Seybold filed a [https://www.bbb.org/us/ca/cupertino/profile/home-electronics/apple-inc-1216-198239/complaints?page=233&sort=recent&status=#1216_198239_22331190 complaint] to the Better Business Bureau after his iPhone 13 Pro Max camera failed due to the original iOS 18.0 update. (This is the same person who created the [https://www.reddit.com/r/iphone/comments/1fnnxuf/iphone_13_pm_cameras_not_working_after_ios_18/ initial reddit post])

Not only did the camera fail due to a software issue, but according to the complaint, the employee at the Apple Store deemed it was "permanently damaged" and implied that the customer's device was "really old" and that he should consider buying a new model instead.

Apple responded, claiming that according to Section 8 of the Software User Agreement, Apple was not responsible for any hardware failure caused by issues within their own provided software, even hinting that the problem may have even stemmed from the customer's "Inability to use the Apple Software" (this is their own exact wording!)

You can read Apple's Full Response to the incident below:

"BBB Case #: 22331190

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

The following iOS AND iPadOS SOFTWARE LICENSE AGREEMENT excerpt(s) may be viewed at <nowiki>https://www.apple.com/legal/sla/docs/iOS18_iPadOS18.pdf</nowiki>:

“8. Limitation of Liability. EXCEPT AS OTHERWISE PROVIDED IN THIS LICENSE, TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, IN NO EVENT SHALL APPLE, ITS AFFILIATES, AGENTS OR PRINCIPALS BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, CORRUPTION OR LOSS OF DATA, FAILURE TO TRANSMIT OR RECEIVE ANY DATA (INCLUDING WITHOUT LIMITATION COURSE INSTRUCTIONS, ASSIGNMENTS AND MATERIALS), BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE APPLE SOFTWARE AND SERVICES OR ANY THIRD PARTY SOFTWARE, APPLICATIONS OR SERVICES IN CONJUNCTION WITH THE APPLE SOFTWARE OR SERVICES, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF APPLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.”

Apple, based on the iOS AND iPadOS SOFTWARE LICENSE AGREEMENT, declines the customer’s compensation request.

The following Apple One (1) Year Limited Warranty excerpt(s) may be viewed at <nowiki>https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html</nowiki>:

“WHAT IS COVERED BY THIS WARRANTY?

Apple Inc. of One Apple Park Way, Cupertino, California, U.S.A. 95014 (“Apple”) warrants the Apple-branded iPhone, iPad, iPod, Apple TV or HomePod hardware product and the Apple-branded accessories contained in the original packaging (“Apple Product”) against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period"). Apple’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.”

Apple records confirm the customer’s iPhone 13 Pro Max was purchased on April 8, 2022, and it was covered by the Apple One (1) Year Limited Warranty through April 7, 2023. The customer’s iPhone 13 Pro Max is approximately eighteen months outside of the Warranty Period. As such, Apple declines the customer’s request for a covered repair or replacement."
[[File:BBB Complaint & Response.png|thumb|BBB Complain and Response for iPhone 13 Camera Issue]]
==References==
{{reflist}}https://www.reddit.com/r/iPhone13/comments/1knnblh/iphone_13_pro_max_rear_camera_stopped_working/

https://www.reddit.com/r/iphone/comments/1fnnxuf/iphone_13_pm_cameras_not_working_after_ios_18/

https://www.reddit.com/r/ios/comments/1j2j04o/is_anyone_else_experiencing_camera_glitches_after/

https://www.reddit.com/r/ios18beta/comments/1fqti5r/camera_not_recognised_after_updating_to_181/

https://www.reddit.com/r/phonerepair/comments/1jw7545/ios_18_camera_glitch/

https://www.reddit.com/r/ios18beta/comments/1e116jt/13_pro_cant_access_the_camera_using_183/

https://www.bbb.org/us/ca/cupertino/profile/home-electronics/apple-inc-1216-198239/complaints?page=233&sort=recent&status=#1216_198239_22331190

Cameras bricked on iPhone 13 series after iOS update

2025-07-12T22:23:19Z

Forfashire: stub notice

{{StubNotice}}

Following the iOS 18 release on September 16, 2024, many users of the iPhone 13-series of products noticed that their rear-facing-cameras were no longer functional. One user filed a [https://www.bbb.org/us/ca/cupertino/profile/home-electronics/apple-inc-1216-198239/complaints?page=233&sort=recent&status=#1216_198239_22331190 BBB complaint] and Apple actually responded; claiming that according to the Und User Agreement, they were not responsible for hardware failure due to issues with their own provided software or software update.

No responsibility was taken, and no resolution was ever reached with this incident.

==Background==
Many users of the iPhone 13, iPhone 13 Pro/Pro Max, and iPhone 13 Mini, report widespread camera issues after updating to iOS 18, and some later iOS 18 updates. This is not only limited to Consumer Releases, but also releases that were distributed as part of the iOS 18 Beta Testing Program. These issues can range from visual glitches on the camera, "part not recognized" warnings, one or two of the 3 rear-facing-cameras not working, or total rear camera bump failure, with absolutely no camera usability or image output. Some example photos of what this error might look like appear below:
[[File:CameraBlackout.webp|thumb|Failure 1: Camera Blackout]]
[[File:Vertical-lines.webp|thumb|Failure 2: Vertical Lines]]
[[File:Unrecognized-camera-part.webp|thumb|Failure 3: Unrecognized Part]]
[[File:Framing-issues.webp|thumb|Failure 4: Misc. Framing Issues]]

==Widespread Camera Failure Incidents==
'''Camera Blackouts:'''

One of the first widespread reports of this incident was made by a [https://www.reddit.com/r/iphone/comments/1fnnxuf/iphone_13_pm_cameras_not_working_after_ios_18/ reddit user on r/iPhone]. They reported in September of 2024 that their iPhone 13 Pro Max rear-facing-cameras were completely unresponsive after updating to the brand new iOS 18.0 release. This post received over 250 replies from other users who had the exact same problem after updating their iPhone. [https://www.reddit.com/r/iPhone13/comments/1knnblh/iphone_13_pro_max_rear_camera_stopped_working/ Another reddit post] just a few months later shows a screenshot of the same issue the first poster was experiencing.

'''Visual Glitches & Unrecognized Part Errors:'''

[https://www.reddit.com/r/ios/comments/1j2j04o/is_anyone_else_experiencing_camera_glitches_after/ One reddit post] from a r/iOS user in May of 2025 shows vertical lines spreading across the camera viewfinder in the iOS camera app. An error showing an unrecognized part on an OEM phone camera can be found in [https://www.reddit.com/r/ios18beta/comments/1fqti5r/camera_not_recognised_after_updating_to_181/ this reddit post] from a user on a beta version of iOS 18.1

[https://www.reddit.com/r/phonerepair/comments/1jw7545/ios_18_camera_glitch/ Another post] from a phone repair shop owner can be found, where he claims to have recently starting seeing this issue on a regular basis among customers with not only the iPhone 13 line of models, but also the iPhone 14 line as well.

Through such a large consumer response to this issue (at least hundreds of customers), we can eliminate the possibility of this being a contained one-off issue.

==BBB Complaint & Apple's Response==

On September 24th, 2024, a customer named Tennison Seybold filed a [https://www.bbb.org/us/ca/cupertino/profile/home-electronics/apple-inc-1216-198239/complaints?page=233&sort=recent&status=#1216_198239_22331190 complaint] to the Better Business Bureau after his iPhone 13 Pro Max camera failed due to the original iOS 18.0 update. (This is the same person who created the [https://www.reddit.com/r/iphone/comments/1fnnxuf/iphone_13_pm_cameras_not_working_after_ios_18/ initial reddit post])

Not only did the camera fail due to a software issue, but according to the complaint, the employee at the Apple Store deemed it was "permanently damaged" and implied that the customer's device was "really old" and that he should consider buying a new model instead.

Apple responded, claiming that according to Section 8 of the Software User Agreement, Apple was not responsible for any hardware failure caused by issues within their own provided software, even hinting that the problem may have even stemmed from the customer's "Inability to use the Apple Software" (this is their own exact wording!)

You can read Apple's Full Response to the incident below:

"BBB Case #: 22331190

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

The following iOS AND iPadOS SOFTWARE LICENSE AGREEMENT excerpt(s) may be viewed at <nowiki>https://www.apple.com/legal/sla/docs/iOS18_iPadOS18.pdf</nowiki>:

“8. Limitation of Liability. EXCEPT AS OTHERWISE PROVIDED IN THIS LICENSE, TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, IN NO EVENT SHALL APPLE, ITS AFFILIATES, AGENTS OR PRINCIPALS BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, CORRUPTION OR LOSS OF DATA, FAILURE TO TRANSMIT OR RECEIVE ANY DATA (INCLUDING WITHOUT LIMITATION COURSE INSTRUCTIONS, ASSIGNMENTS AND MATERIALS), BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE APPLE SOFTWARE AND SERVICES OR ANY THIRD PARTY SOFTWARE, APPLICATIONS OR SERVICES IN CONJUNCTION WITH THE APPLE SOFTWARE OR SERVICES, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF APPLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.”

Apple, based on the iOS AND iPadOS SOFTWARE LICENSE AGREEMENT, declines the customer’s compensation request.

The following Apple One (1) Year Limited Warranty excerpt(s) may be viewed at <nowiki>https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html</nowiki>:

“WHAT IS COVERED BY THIS WARRANTY?

Apple Inc. of One Apple Park Way, Cupertino, California, U.S.A. 95014 (“Apple”) warrants the Apple-branded iPhone, iPad, iPod, Apple TV or HomePod hardware product and the Apple-branded accessories contained in the original packaging (“Apple Product”) against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period"). Apple’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.”

Apple records confirm the customer’s iPhone 13 Pro Max was purchased on April 8, 2022, and it was covered by the Apple One (1) Year Limited Warranty through April 7, 2023. The customer’s iPhone 13 Pro Max is approximately eighteen months outside of the Warranty Period. As such, Apple declines the customer’s request for a covered repair or replacement."
[[File:BBB Complaint & Response.png|thumb|BBB Complain and Response for iPhone 13 Camera Issue]]
==References==
{{reflist}}https://www.reddit.com/r/iPhone13/comments/1knnblh/iphone_13_pro_max_rear_camera_stopped_working/

https://www.reddit.com/r/iphone/comments/1fnnxuf/iphone_13_pm_cameras_not_working_after_ios_18/

https://www.reddit.com/r/ios/comments/1j2j04o/is_anyone_else_experiencing_camera_glitches_after/

https://www.reddit.com/r/ios18beta/comments/1fqti5r/camera_not_recognised_after_updating_to_181/

https://www.reddit.com/r/phonerepair/comments/1jw7545/ios_18_camera_glitch/

https://www.reddit.com/r/ios18beta/comments/1e116jt/13_pro_cant_access_the_camera_using_183/

https://www.bbb.org/us/ca/cupertino/profile/home-electronics/apple-inc-1216-198239/complaints?page=233&sort=recent&status=#1216_198239_22331190

Cameras bricked on iPhone 13 series after iOS update

2025-07-12T22:20:34Z

Forfashire: added some links, new image, updated references

Following the iOS 18 release on September 16, 2024, many users of the iPhone 13-series of products noticed that their rear-facing-cameras were no longer functional. One user filed a [https://www.bbb.org/us/ca/cupertino/profile/home-electronics/apple-inc-1216-198239/complaints?page=233&sort=recent&status=#1216_198239_22331190 BBB complaint] and Apple actually responded; claiming that according to the Und User Agreement, they were not responsible for hardware failure due to issues with their own provided software or software update.

No responsibility was taken, and no resolution was ever reached with this incident.

==Background==
Many users of the iPhone 13, iPhone 13 Pro/Pro Max, and iPhone 13 Mini, report widespread camera issues after updating to iOS 18, and some later iOS 18 updates. This is not only limited to Consumer Releases, but also releases that were distributed as part of the iOS 18 Beta Testing Program. These issues can range from visual glitches on the camera, "part not recognized" warnings, one or two of the 3 rear-facing-cameras not working, or total rear camera bump failure, with absolutely no camera usability or image output. Some example photos of what this error might look like appear below:
[[File:CameraBlackout.webp|thumb|Failure 1: Camera Blackout]]
[[File:Vertical-lines.webp|thumb|Failure 2: Vertical Lines]]
[[File:Unrecognized-camera-part.webp|thumb|Failure 3: Unrecognized Part]]
[[File:Framing-issues.webp|thumb|Failure 4: Misc. Framing Issues]]

==Widespread Camera Failure Incidents==
'''Camera Blackouts:'''

One of the first widespread reports of this incident was made by a [https://www.reddit.com/r/iphone/comments/1fnnxuf/iphone_13_pm_cameras_not_working_after_ios_18/ reddit user on r/iPhone]. They reported in September of 2024 that their iPhone 13 Pro Max rear-facing-cameras were completely unresponsive after updating to the brand new iOS 18.0 release. This post received over 250 replies from other users who had the exact same problem after updating their iPhone. [https://www.reddit.com/r/iPhone13/comments/1knnblh/iphone_13_pro_max_rear_camera_stopped_working/ Another reddit post] just a few months later shows a screenshot of the same issue the first poster was experiencing.

'''Visual Glitches & Unrecognized Part Errors:'''

[https://www.reddit.com/r/ios/comments/1j2j04o/is_anyone_else_experiencing_camera_glitches_after/ One reddit post] from a r/iOS user in May of 2025 shows vertical lines spreading across the camera viewfinder in the iOS camera app. An error showing an unrecognized part on an OEM phone camera can be found in [https://www.reddit.com/r/ios18beta/comments/1fqti5r/camera_not_recognised_after_updating_to_181/ this reddit post] from a user on a beta version of iOS 18.1

[https://www.reddit.com/r/phonerepair/comments/1jw7545/ios_18_camera_glitch/ Another post] from a phone repair shop owner can be found, where he claims to have recently starting seeing this issue on a regular basis among customers with not only the iPhone 13 line of models, but also the iPhone 14 line as well.

Through such a large consumer response to this issue (at least hundreds of customers), we can eliminate the possibility of this being a contained one-off issue.

==BBB Complaint & Apple's Response==

On September 24th, 2024, a customer named Tennison Seybold filed a [https://www.bbb.org/us/ca/cupertino/profile/home-electronics/apple-inc-1216-198239/complaints?page=233&sort=recent&status=#1216_198239_22331190 complaint] to the Better Business Bureau after his iPhone 13 Pro Max camera failed due to the original iOS 18.0 update. (This is the same person who created the [https://www.reddit.com/r/iphone/comments/1fnnxuf/iphone_13_pm_cameras_not_working_after_ios_18/ initial reddit post])

Not only did the camera fail due to a software issue, but according to the complaint, the employee at the Apple Store deemed it was "permanently damaged" and implied that the customer's device was "really old" and that he should consider buying a new model instead.

Apple responded, claiming that according to Section 8 of the Software User Agreement, Apple was not responsible for any hardware failure caused by issues within their own provided software, even hinting that the problem may have even stemmed from the customer's "Inability to use the Apple Software" (this is their own exact wording!)

You can read Apple's Full Response to the incident below:

"BBB Case #: 22331190

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

The following iOS AND iPadOS SOFTWARE LICENSE AGREEMENT excerpt(s) may be viewed at <nowiki>https://www.apple.com/legal/sla/docs/iOS18_iPadOS18.pdf</nowiki>:

“8. Limitation of Liability. EXCEPT AS OTHERWISE PROVIDED IN THIS LICENSE, TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, IN NO EVENT SHALL APPLE, ITS AFFILIATES, AGENTS OR PRINCIPALS BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, CORRUPTION OR LOSS OF DATA, FAILURE TO TRANSMIT OR RECEIVE ANY DATA (INCLUDING WITHOUT LIMITATION COURSE INSTRUCTIONS, ASSIGNMENTS AND MATERIALS), BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE APPLE SOFTWARE AND SERVICES OR ANY THIRD PARTY SOFTWARE, APPLICATIONS OR SERVICES IN CONJUNCTION WITH THE APPLE SOFTWARE OR SERVICES, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF APPLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.”

Apple, based on the iOS AND iPadOS SOFTWARE LICENSE AGREEMENT, declines the customer’s compensation request.

The following Apple One (1) Year Limited Warranty excerpt(s) may be viewed at <nowiki>https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html</nowiki>:

“WHAT IS COVERED BY THIS WARRANTY?

Apple Inc. of One Apple Park Way, Cupertino, California, U.S.A. 95014 (“Apple”) warrants the Apple-branded iPhone, iPad, iPod, Apple TV or HomePod hardware product and the Apple-branded accessories contained in the original packaging (“Apple Product”) against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period"). Apple’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.”

Apple records confirm the customer’s iPhone 13 Pro Max was purchased on April 8, 2022, and it was covered by the Apple One (1) Year Limited Warranty through April 7, 2023. The customer’s iPhone 13 Pro Max is approximately eighteen months outside of the Warranty Period. As such, Apple declines the customer’s request for a covered repair or replacement."
[[File:BBB Complaint & Response.png|thumb|BBB Complain and Response for iPhone 13 Camera Issue]]
==References==
{{reflist}}https://www.reddit.com/r/iPhone13/comments/1knnblh/iphone_13_pro_max_rear_camera_stopped_working/

https://www.reddit.com/r/iphone/comments/1fnnxuf/iphone_13_pm_cameras_not_working_after_ios_18/

https://www.reddit.com/r/ios/comments/1j2j04o/is_anyone_else_experiencing_camera_glitches_after/

https://www.reddit.com/r/ios18beta/comments/1fqti5r/camera_not_recognised_after_updating_to_181/

https://www.reddit.com/r/phonerepair/comments/1jw7545/ios_18_camera_glitch/

https://www.reddit.com/r/ios18beta/comments/1e116jt/13_pro_cant_access_the_camera_using_183/

https://www.bbb.org/us/ca/cupertino/profile/home-electronics/apple-inc-1216-198239/complaints?page=233&sort=recent&status=#1216_198239_22331190

File:BBB Apple iPhone 13 complaint & response.png

2025-07-12T22:19:32Z

Forfashire:

BBB Complaint and Response

Cameras bricked on iPhone 13 series after iOS update

2025-07-12T22:15:58Z

Forfashire: Completed Article

Following the iOS 18 release on September 16, 2024, many users of the iPhone 13-series of products noticed that their rear-facing-cameras were no longer functional. One user filed a BBB complaint and Apple actually responded; claiming that according to the Und User Agreement, they were not responsible for hardware failure due to issues with their own provided software or software update.

No responsibility was taken, and no resolution was ever reached with this incident.

==Background==
Many users of the iPhone 13, iPhone 13 Pro/Pro Max, and iPhone 13 Mini, report widespread camera issues after updating to iOS 18, and some later iOS 18 updates. This is not only limited to Consumer Releases, but also releases that were distributed as part of the iOS 18 Beta Testing Program. These issues can range from visual glitches on the camera, "part not recognized" warnings, one or two of the 3 rear-facing-cameras not working, or total rear camera bump failure, with absolutely no camera usability or image output. Some example photos of what this error might look like appear below:
[[File:CameraBlackout.webp|thumb|Failure 1: Camera Blackout]]
[[File:Vertical-lines.webp|thumb|Failure 2: Vertical Lines]]
[[File:Unrecognized-camera-part.webp|thumb|Failure 3: Unrecognized Part]]
[[File:Framing-issues.webp|thumb|Failure 4: Misc. Framing Issues]]

==Widespread Camera Failure Incidents==
'''Camera Blackouts:'''

One of the first widespread reports of this incident was made by a [https://www.reddit.com/r/iphone/comments/1fnnxuf/iphone_13_pm_cameras_not_working_after_ios_18/ reddit user on r/iPhone]. They reported in September of 2024 that their iPhone 13 Pro Max rear-facing-cameras were completely unresponsive after updating to the brand new iOS 18.0 release. This post received over 250 replies from other users who had the exact same problem after updating their iPhone. [https://www.reddit.com/r/iPhone13/comments/1knnblh/iphone_13_pro_max_rear_camera_stopped_working/ Another reddit post] just a few months later shows a screenshot of the same issue the first poster was experiencing.

'''Visual Glitches & Unrecognized Part Errors:'''

[https://www.reddit.com/r/ios/comments/1j2j04o/is_anyone_else_experiencing_camera_glitches_after/ One reddit post] from a r/iOS user in May of 2025 shows vertical lines spreading across the camera viewfinder in the iOS camera app. An error showing an unrecognized part on an OEM phone camera can be found in [https://www.reddit.com/r/ios18beta/comments/1fqti5r/camera_not_recognised_after_updating_to_181/ this reddit post] from a user on a beta version of iOS 18.1

[https://www.reddit.com/r/phonerepair/comments/1jw7545/ios_18_camera_glitch/ Another post] from a phone repair shop owner can be found, where he claims to have recently starting seeing this issue on a regular basis among customers with not only the iPhone 13 line of models, but also the iPhone 14 line as well.

Through such a large consumer response to this issue (at least hundreds of customers), we can eliminate the possibility of this being a contained one-off issue.

==BBB Complaint & Apple's Response==

On September 24th, 2024, a customer named Tennison Seybold filed a [https://www.bbb.org/us/ca/cupertino/profile/home-electronics/apple-inc-1216-198239/complaints?page=233&sort=recent&status=#1216_198239_22331190 complaint] to the Better Business Bureau after his iPhone 13 Pro Max camera failed due to the original iOS 18.0 update. (This is the same person who created the [https://www.reddit.com/r/iphone/comments/1fnnxuf/iphone_13_pm_cameras_not_working_after_ios_18/ initial reddit post])

Not only did the camera fail due to a software issue, but according to the complaint, the employee at the Apple Store deemed it was "permanently damaged" and implied that the customer's device was "really old" and that he should consider buying a new model instead.

Apple responded, claiming that according to Section 8 of the Software User Agreement, Apple was not responsible for any hardware failure caused by issues within their own provided software, even hinting that the problem may have even stemmed from the customer's "Inability to use the Apple Software" (this is their own exact wording!)

You can read Apple's Full Response to the incident below:

"BBB Case #: 22331190

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

The following iOS AND iPadOS SOFTWARE LICENSE AGREEMENT excerpt(s) may be viewed at <nowiki>https://www.apple.com/legal/sla/docs/iOS18_iPadOS18.pdf</nowiki>:

“8. Limitation of Liability. EXCEPT AS OTHERWISE PROVIDED IN THIS LICENSE, TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, IN NO EVENT SHALL APPLE, ITS AFFILIATES, AGENTS OR PRINCIPALS BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, CORRUPTION OR LOSS OF DATA, FAILURE TO TRANSMIT OR RECEIVE ANY DATA (INCLUDING WITHOUT LIMITATION COURSE INSTRUCTIONS, ASSIGNMENTS AND MATERIALS), BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE APPLE SOFTWARE AND SERVICES OR ANY THIRD PARTY SOFTWARE, APPLICATIONS OR SERVICES IN CONJUNCTION WITH THE APPLE SOFTWARE OR SERVICES, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF APPLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.”

Apple, based on the iOS AND iPadOS SOFTWARE LICENSE AGREEMENT, declines the customer’s compensation request.

The following Apple One (1) Year Limited Warranty excerpt(s) may be viewed at <nowiki>https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html</nowiki>:

“WHAT IS COVERED BY THIS WARRANTY?

Apple Inc. of One Apple Park Way, Cupertino, California, U.S.A. 95014 (“Apple”) warrants the Apple-branded iPhone, iPad, iPod, Apple TV or HomePod hardware product and the Apple-branded accessories contained in the original packaging (“Apple Product”) against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period"). Apple’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.”

Apple records confirm the customer’s iPhone 13 Pro Max was purchased on April 8, 2022, and it was covered by the Apple One (1) Year Limited Warranty through April 7, 2023. The customer’s iPhone 13 Pro Max is approximately eighteen months outside of the Warranty Period. As such, Apple declines the customer’s request for a covered repair or replacement."
==References==
{{reflist}}https://www.reddit.com/r/iPhone13/comments/1knnblh/iphone_13_pro_max_rear_camera_stopped_working/

https://www.reddit.com/r/iphone/comments/1fnnxuf/iphone_13_pm_cameras_not_working_after_ios_18/

https://www.reddit.com/r/ios/comments/1j2j04o/is_anyone_else_experiencing_camera_glitches_after/

https://www.reddit.com/r/ios18beta/comments/1fqti5r/camera_not_recognised_after_updating_to_181/

https://www.reddit.com/r/phonerepair/comments/1jw7545/ios_18_camera_glitch/

https://www.reddit.com/r/ios18beta/comments/1e116jt/13_pro_cant_access_the_camera_using_183/

File:Apple iPhone 13 camera framing issues.webp

2025-07-12T21:59:58Z

Forfashire:

Issue 4: Framing Issues

File:Apple iPhone 13 unrecognized camera part.webp

2025-07-12T21:59:26Z

Forfashire:

Failure 3: Unrecognized Part

File:Apple iPhone 13 camera vertical lines.webp

2025-07-12T21:58:54Z

Forfashire:

Failure 2: Vertical Lines

File:Apple iPhone 13 camera blackout.webp

2025-07-12T21:58:07Z

Forfashire:

Failure 1: Camera Blackout