https://consumerrights.wiki/api.php?action=feedcontributions&feedformat=atom&user=FreorunningConsumer Rights Wiki - User contributions [en]2026-04-28T23:52:03ZUser contributionsMediaWiki 1.44.0https://consumerrights.wiki/index.php?title=Aotearoa/New_Zealand_consumer_law&diff=32338Aotearoa/New Zealand consumer law2026-01-02T11:08:27Z<p>Freorunning: fixing up some bold and italic text</p>
<hr />
<div>The corner stone of Aotearoa/New Zealand consumer law is the '''Consumer Guarantees Act 1993'''. <ref>https://www.legislation.govt.nz/act/public/1993/0091/latest/DLM311053.html</ref><br />
<br />
This act guarantees consumers '''five basic rights''' when buying goods. <br />
<br />
Goods must be ''- of acceptable quality''<br />
- fit for a particular purpose<br />
- matched the description <br />
- reasonably priced <br />
- delivered in a reasonable time, and in good order<br />
<br />
Like many laws there are exceptions<br />
<br />
If the consumer ''- changes their mind''<br />
- if you knew product/good was faulty before buying <br />
- private sale/s between individuals<br />
- business buying from business (this is covered by the Fair Trading Act 1986) <br />
- damaged after purchase<br />
- intentional misuse <br />
<br />
All the above are not covered by the act. <br />
<br />
'''What are the remedies one can seek if they fit the criteria?'''<br />
<br />
Ask the company to repair or replace or refund the product. <br />
If a reasonable time frame is not offered you can get the good repaired yourself <br />
<br />
'''What happens if a company does not follow the act?''' <br />
<br />
Then you must go on a evidence gather process - which should included the following<br />
<br />
- date time and place of product and or service <br />
<br />
- the issues with the product/service in relation to the act - ie: it not being fit for the purpose intended <br />
<br />
- list all interactions with the business you dealt with <br />
<br />
Once the information is gathered then you must write a letter to the business and give then 10 working days to respond. <br />
<br />
Failure to respond you may then apply to the disputes tribunal to get the case sorted before this court. <br />
<br />
'''YOU''' and '''Only You''' can uphold your consumer rights - if you do not take a stand - ''the law will not act independently of you the consumer''. <br />
<br />
'''Places to reach out to to help you with a consumer dispute.''' <br />
<br />
Citizens Advise Bureau <ref>https://www.cab.org.nz/find-a-cab</ref><br />
<br />
or you local <br />
<br />
Community Law Centre <ref>https://communitylaw.org.nz/our-law-centres/</ref><br />
<references /></div>Freorunninghttps://consumerrights.wiki/index.php?title=Aotearoa/New_Zealand_consumer_law&diff=32337Aotearoa/New Zealand consumer law2026-01-02T11:06:18Z<p>Freorunning: fixed some spacing issues</p>
<hr />
<div>The corner stone of Aotearoa/New Zealand consumer law is the '''Consumer Guarantees Act 1993'''. <ref>https://www.legislation.govt.nz/act/public/1993/0091/latest/DLM311053.html</ref><br />
<br />
This act guarantees consumers '''five basic rights''' when buying goods. <br />
<br />
Goods must be ''- of acceptable quality''<br />
- fit for a particular purpose<br />
- matched the description <br />
- reasonably priced <br />
- delivered in a reasonable time, and in good order<br />
<br />
Like many laws there are exceptions<br />
<br />
If the consumer ''- changes their mind''<br />
- if you knew product/good was faulty before buying <br />
- private sale/s between individuals<br />
- business buying from business (this is covered by the Fair Trading Act 1986) <br />
- damaged after purchase<br />
- intentional misuse <br />
<br />
All the above are not covered by the act. <br />
<br />
What are the remedies one can seek if they fit the criteria?<br />
<br />
Ask the company to repair or replace or refund the product. <br />
If a reasonable time frame is not offered you can get the good repaired yourself <br />
<br />
'''What happens if a company does not follow the act?''' <br />
<br />
Then you must go on a evidence gather process - which should included the following<br />
<br />
- date time and place of product and or service <br />
<br />
- the issues with the product/service in relation to the act - ie: it not being fit for the purpose intended <br />
<br />
- list all interactions with the business you dealt with <br />
<br />
Once the information is gathered then you must write a letter to the business and give then 10 working days to respond. <br />
<br />
Failure to respond you may then apply to the disputes tribunal to get the case sorted before this court. <br />
<br />
YOU and Only You can uphold your consumer rights - if you do not take a stand - the law will not act independently of you the consumer. <br />
<br />
'''Places to reach out to to help you with a consumer dispute.''' <br />
<br />
Citizens Advise Bureau <ref>https://www.cab.org.nz/find-a-cab</ref><br />
<br />
or you local <br />
<br />
Community Law Centre <ref>https://communitylaw.org.nz/our-law-centres/</ref><br />
<references /></div>Freorunninghttps://consumerrights.wiki/index.php?title=Aotearoa/New_Zealand_consumer_law&diff=32336Aotearoa/New Zealand consumer law2026-01-02T11:03:39Z<p>Freorunning: The basis of Aotearoa/New Zealand consumer law is the Consumers Guarantees Act - an act which only works if you the consumer make it work for you.</p>
<hr />
<div>The corner stone of Aotearoa/New Zealand consumer law is the '''Consumer Guarantees Act 1993'''. <ref>https://www.legislation.govt.nz/act/public/1993/0091/latest/DLM311053.html</ref><br />
<br />
This act guarantees consumers '''five basic rights''' when buying goods. <br />
<br />
Goods must be ''- of acceptable quality<br />
- fit for a particular purpose<br />
- matched the description <br />
- reasonably priced <br />
- delivered in a reasonable time, and in good order''<br />
<br />
Like many laws there are exceptions<br />
<br />
If the consumer ''- changes their mind<br />
- if you knew product/good was faulty before buying <br />
- private sale/s between individuals<br />
- business buying from business (this is covered by the Fair Trading Act 1986) <br />
- damaged after purchase<br />
- intentional misuse'' <br />
<br />
All the above are not covered by the act. <br />
'''<br />
What are the remedies one can seek if they fit the criteria?''' <br />
<br />
Ask the company to repair or replace or refund the product. <br />
If a reasonable time frame is not offered you can get the good repaired yourself <br />
<br />
'''What happens if a company does not follow the act?''' <br />
<br />
Then you must go on a evidence gather process - which should included the following<br />
<br />
- date time and place of product and or service <br />
- the issues with the product/service in relation to the act - ie: it not being fit for the purpose intended <br />
- list all interactions with the business you dealt with <br />
<br />
Once the information is gathered then you must write a letter to the business and give then 10 working days to respond. <br />
<br />
Failure to respond you may then apply to the disputes tribunal to get the case sorted before this court. <br />
<br />
YOU and Only You can uphold your consumer rights - if you do not take a stand - the law will not act independently of you the consumer. <br />
<br />
'''Places to reach out to to help you with a consumer dispute.''' <br />
<br />
Citizens Advise Bureau <ref>https://www.cab.org.nz/find-a-cab</ref><br />
<br />
or you local <br />
<br />
Community Law Centre <ref>https://communitylaw.org.nz/our-law-centres/</ref></div>Freorunning