Consumer Rights Wiki - User contributions [en]

IKEA

2026-07-03T17:35:11Z

Futtbucker: /* IKEA Home Smart */

{{CompanyCargo
|Description=Swedish retailer known for its minimalist furniture and home goods.
|Founded=1943
|Industry=Retail, Furniture
|Logo=IKEA.webp
|ParentCompany=
|Type=Private
|Website=https://ikea.com
}}
'''[[wikipedia:IKEA|IKEA]]''' designs and sells ready-to-assemble furniture, household goods, and various related services.

==IKEA Home Smart==
IKEA offers a line of Smart Home Devices under the Brand "Home Smart".

In May 2022 IKEA released a new Smart home hub announcing that it offers Matter integration.<ref>{{Cite web |date=10 Oct 2022 |title=Smarthome-Hub Dirigera von Ikea mit TRÅDFRI und Matter demnächst im Verkauf |trans-title=Dirigera Smarthome-Hub from Ikea with TRÅDFRI and Matter on sale soon |url=https://www.heise.de/news/Smarthome-Hub-Dirigera-von-Ikea-mit-TRADFRI-und-Matter-demnaechst-im-Verkauf-7287253.html |url-status=live |access-date=12 Apr 2025 |website=Heise |language=de |archive-url=http://web.archive.org/web/20250709131043/https://www.heise.de/news/Smarthome-Hub-Dirigera-von-Ikea-mit-TRADFRI-und-Matter-demnaechst-im-Verkauf-7287253.html |archive-date=9 Jul 2025}}</ref><ref>{{Cite web |date=25 May 2022 |title=IKEA launches DIRIGERA hub and new IKEA Home smart app |url=https://www.ikea.com/global/en/newsroom/innovation/ikea-launches-dirigera-the-matter-ready-hub-for-smart-products-and-a-new-ikea-home-smart-app-220525/ |url-status=live |access-date=12 Apr 2025 |website=[[IKEA]] |archive-url=http://web.archive.org/web/20250610195150/https://www.ikea.com/global/en/newsroom/innovation/ikea-launches-dirigera-the-matter-ready-hub-for-smart-products-and-a-new-ikea-home-smart-app-220525/ |archive-date=10 Jun 2025}}</ref>
But Matter was not yet implemented in the Hub. Instead it was delayed several times, missing advertised features. Finally in September 2024, 2 years after the release it was implemented.<ref>{{Cite web |date=11 Sep 2024 |title=IKEA Introduces Matter support for the DIRIGERA Hub – the next step in simplifying the smart home experience from IKEA |url=https://www.ikea.com/global/en/newsroom/innovation/ikea-dirigera-matter-bridge-240911/ |url-status=live |access-date=12 Apr 2025 |website=[[IKEA]] |archive-url=http://web.archive.org/web/20251221163605/https://www.ikea.com/global/en/newsroom/innovation/ikea-dirigera-matter-bridge-240911/ |archive-date=21 Dec 2025}}</ref><ref>{{Cite web |date=9 Sep 2024 |title=IKEA schließt seine Matter-Beta ab |trans-title=IKEA Matter is out of the beta stage |url=https://www.ifun.de/ikea-schliesst-seine-matter-beta-ab-239262/ |url-status=live |access-date=12 Apr 2025 |website=www.ifun.de |language=de |archive-url=http://web.archive.org/web/20250714152349/https://www.ifun.de/ikea-schliesst-seine-matter-beta-ab-239262/ |archive-date=14 Jul 2025}}</ref>

During that time it was not transparent to customers when/if Matter integration will be implemented. No apologies were made.

Furthermore, the "IKEA Home Smart" app is required to control the hub, and said app uses the [[Google Play Integrity API]]{{Citation needed}}, which arbitrarily prevents the whole smart home system from functioning if the app is installed on any [[Bootloader unlocking|custom Android ROMs]]. Other than responding to negative reviews on the Play Store by blaming customers and making nonsensical claims about "security", IKEA does not admit any of this information publicly or otherwise warn potential buyers in any way of the requirement for a Google-approved OS.{{Citation needed}}

==Failures in ‎FYRTUR roller blinds==
A lot of users of FYRTUR roller blinds have Issues with them failing suddenly.<ref>{{Cite web |title=2 of 8 Fyrtur blinds died |url=https://www.reddit.com/r/tradfri/comments/1f6u0lv/2_of_8_fyrtur_blinds_died/ |url-status=live |access-date=12 Apr 2025 |website=[[Reddit]] |archive-url=http://web.archive.org/web/20240907043959/https://old.reddit.com/r/tradfri/comments/1f6u0lv/2_of_8_fyrtur_blinds_died/ |archive-date=7 Sep 2024}}</ref><ref>{{Cite web |title=9 FYRTUR motors dead, cut to size--warranty coverage? |url=https://www.reddit.com/r/tradfri/comments/1h9rzrn/9_fyrtur_motors_dead_cut_to_sizewarranty_coverage/ |url-status=live |archive-url=https://web.archive.org/web/20260405154417/https://old.reddit.com/r/tradfri/comments/1h9rzrn/9_fyrtur_motors_dead_cut_to_sizewarranty_coverage/ |archive-date=5 Apr 2026 |access-date=12 Apr 2025 |website=[[Reddit]]}}</ref><ref>{{Cite web |title=Fyrtur Blinds and IKEA support are garbage |url=https://www.reddit.com/r/tradfri/comments/1drcn9k/fyrtur_blinds_and_ikea_support_are_garbage/ |url-status=live |archive-url=https://web.archive.org/web/20260405154533/https://old.reddit.com/r/tradfri/comments/1drcn9k/fyrtur_blinds_and_ikea_support_are_garbage/ |archive-date=5 Apr 2026 |access-date=12 Apr 2025 |website=[[Reddit]]}}</ref>

IKEA has not acknowledged this issue openly.

==Video recording in Austria==
In Vienna, Austria, IKEA was fined for 1.5 million EUR for recording footage at the checkout counter, where both the customer's face, and their given payment PIN is visible, and kept for 72 hours on their branch at Westbahnhof.<ref>{{Cite web |last= |first= |date=2025-10-14 |title=Überwachungskamera filmte PIN-Eingabe: Wiener Ikea zu 1,5 Millionen Euro Strafe verurteilt |url=https://www.derstandard.at/story/3100000291915/ueberwachungskamera-filmt-pin-eingabe-wiener-ikea-zu-15-millionen-euro-strafe-verurteilt |url-status=live |website=Der Standard |archive-url=http://web.archive.org/web/20251016220417/https://www.derstandard.at/story/3100000291915/ueberwachungskamera-filmt-pin-eingabe-wiener-ikea-zu-15-millionen-euro-strafe-verurteilt |archive-date=16 Oct 2025}}</ref>

30 violations of data protection regulation were reported by investigators, of which 28 were confirmed in court.

==Products==

*[[IKEA ÅSKVÄDER]]

==References==
{{Reflist}}
[[Category:IKEA]]

IKEA

2026-07-03T17:18:09Z

Futtbucker: /* IKEA Home Smart */

{{CompanyCargo
|Description=Swedish retailer known for its minimalist furniture and home goods.
|Founded=1943
|Industry=Retail, Furniture
|Logo=IKEA.webp
|ParentCompany=
|Type=Private
|Website=https://ikea.com
}}
'''[[wikipedia:IKEA|IKEA]]''' designs and sells ready-to-assemble furniture, household goods, and various related services.

==IKEA Home Smart==
IKEA offers a line of Smart Home Devices under the Brand "Home Smart".

In May 2022 IKEA released a new Smart home hub announcing that it offers Matter integration.<ref>{{Cite web |date=10 Oct 2022 |title=Smarthome-Hub Dirigera von Ikea mit TRÅDFRI und Matter demnächst im Verkauf |trans-title=Dirigera Smarthome-Hub from Ikea with TRÅDFRI and Matter on sale soon |url=https://www.heise.de/news/Smarthome-Hub-Dirigera-von-Ikea-mit-TRADFRI-und-Matter-demnaechst-im-Verkauf-7287253.html |url-status=live |access-date=12 Apr 2025 |website=Heise |language=de |archive-url=http://web.archive.org/web/20250709131043/https://www.heise.de/news/Smarthome-Hub-Dirigera-von-Ikea-mit-TRADFRI-und-Matter-demnaechst-im-Verkauf-7287253.html |archive-date=9 Jul 2025}}</ref><ref>{{Cite web |date=25 May 2022 |title=IKEA launches DIRIGERA hub and new IKEA Home smart app |url=https://www.ikea.com/global/en/newsroom/innovation/ikea-launches-dirigera-the-matter-ready-hub-for-smart-products-and-a-new-ikea-home-smart-app-220525/ |url-status=live |access-date=12 Apr 2025 |website=[[IKEA]] |archive-url=http://web.archive.org/web/20250610195150/https://www.ikea.com/global/en/newsroom/innovation/ikea-launches-dirigera-the-matter-ready-hub-for-smart-products-and-a-new-ikea-home-smart-app-220525/ |archive-date=10 Jun 2025}}</ref>
But Matter was not yet implemented in the Hub. Instead it was delayed several times, missing advertised features. Finally in September 2024, 2 years after the release it was implemented.<ref>{{Cite web |date=11 Sep 2024 |title=IKEA Introduces Matter support for the DIRIGERA Hub – the next step in simplifying the smart home experience from IKEA |url=https://www.ikea.com/global/en/newsroom/innovation/ikea-dirigera-matter-bridge-240911/ |url-status=live |access-date=12 Apr 2025 |website=[[IKEA]] |archive-url=http://web.archive.org/web/20251221163605/https://www.ikea.com/global/en/newsroom/innovation/ikea-dirigera-matter-bridge-240911/ |archive-date=21 Dec 2025}}</ref><ref>{{Cite web |date=9 Sep 2024 |title=IKEA schließt seine Matter-Beta ab |trans-title=IKEA Matter is out of the beta stage |url=https://www.ifun.de/ikea-schliesst-seine-matter-beta-ab-239262/ |url-status=live |access-date=12 Apr 2025 |website=www.ifun.de |language=de |archive-url=http://web.archive.org/web/20250714152349/https://www.ifun.de/ikea-schliesst-seine-matter-beta-ab-239262/ |archive-date=14 Jul 2025}}</ref>

During that time it was not transparent to customers when/if Matter integration will be implemented. No apologies were made.

Furthermore, the "IKEA Home Smart" app is required to control the hub, and said app uses the [[Google Play Integrity API]], which arbitrarily prevents the whole smart home system from functioning if the app is installed on any [[Bootloader unlocking|custom Android ROMs]]. Other than responding to negative reviews on the Play Store by blaming customers and making nonsensical claims about "security", IKEA does not admit any of this information publicly or otherwise warn potential buyers in any way of the requirement for a Google-approved OS.

==Failures in ‎FYRTUR roller blinds==
A lot of users of FYRTUR roller blinds have Issues with them failing suddenly.<ref>{{Cite web |title=2 of 8 Fyrtur blinds died |url=https://www.reddit.com/r/tradfri/comments/1f6u0lv/2_of_8_fyrtur_blinds_died/ |url-status=live |access-date=12 Apr 2025 |website=[[Reddit]] |archive-url=http://web.archive.org/web/20240907043959/https://old.reddit.com/r/tradfri/comments/1f6u0lv/2_of_8_fyrtur_blinds_died/ |archive-date=7 Sep 2024}}</ref><ref>{{Cite web |title=9 FYRTUR motors dead, cut to size--warranty coverage? |url=https://www.reddit.com/r/tradfri/comments/1h9rzrn/9_fyrtur_motors_dead_cut_to_sizewarranty_coverage/ |url-status=live |archive-url=https://web.archive.org/web/20260405154417/https://old.reddit.com/r/tradfri/comments/1h9rzrn/9_fyrtur_motors_dead_cut_to_sizewarranty_coverage/ |archive-date=5 Apr 2026 |access-date=12 Apr 2025 |website=[[Reddit]]}}</ref><ref>{{Cite web |title=Fyrtur Blinds and IKEA support are garbage |url=https://www.reddit.com/r/tradfri/comments/1drcn9k/fyrtur_blinds_and_ikea_support_are_garbage/ |url-status=live |archive-url=https://web.archive.org/web/20260405154533/https://old.reddit.com/r/tradfri/comments/1drcn9k/fyrtur_blinds_and_ikea_support_are_garbage/ |archive-date=5 Apr 2026 |access-date=12 Apr 2025 |website=[[Reddit]]}}</ref>

IKEA has not acknowledged this issue openly.

==Video recording in Austria==
In Vienna, Austria, IKEA was fined for 1.5 million EUR for recording footage at the checkout counter, where both the customer's face, and their given payment PIN is visible, and kept for 72 hours on their branch at Westbahnhof.<ref>{{Cite web |last= |first= |date=2025-10-14 |title=Überwachungskamera filmte PIN-Eingabe: Wiener Ikea zu 1,5 Millionen Euro Strafe verurteilt |url=https://www.derstandard.at/story/3100000291915/ueberwachungskamera-filmt-pin-eingabe-wiener-ikea-zu-15-millionen-euro-strafe-verurteilt |url-status=live |website=Der Standard |archive-url=http://web.archive.org/web/20251016220417/https://www.derstandard.at/story/3100000291915/ueberwachungskamera-filmt-pin-eingabe-wiener-ikea-zu-15-millionen-euro-strafe-verurteilt |archive-date=16 Oct 2025}}</ref>

30 violations of data protection regulation were reported by investigators, of which 28 were confirmed in court.

==Products==

*[[IKEA ÅSKVÄDER]]

==References==
{{Reflist}}
[[Category:IKEA]]