Consumer Rights Wiki - User contributions [en]

Dyson battery lifespan reduced by design and difficult to repair

2025-02-05T09:27:54Z

Guiu.rocafort: /* Incident */ Added link to further explain cell balancing concept in a BMS from Wikipedia.

==Incident==
[[Dyson]] battery packs contain a Battery-Management System (BMS) with a chip that would be capable of balancing the individual cells. The manufacturer, however, has decided to leave out a few inexpensive but essential resistors, resulting in no balancing to take effect. As a result, the battery pack wears out much quicker than it should.<ref>https://hackaday.com/2022/05/23/fighting-back-against-dodgy-dyson-batteries/</ref><ref>https://en.wikipedia.org/wiki/Battery_management_system#Balancing</ref>

Even if a user charges (using a third-party charger) and balances the individual cells of a battery pack, or even replaces them, the BMS will still not allow the battery to be charged, because its firmware writes 2 bytes into the configuration memory of the microcontroller that essentially bricks the battery pack.

==Impact on consumers==
This incident makes the lifespan of the battery packs of Dyson products significantly shorter, forcing people to replace them more often.

==Affected product lines==
Potentially all product lines newer than V6 are affected by this issue, although more information is required to confirm this.

*V6 and V7 models.<ref>https://github.com/tinfever/FU-Dyson-BMS?tab=readme-ov-file#compatible-vacuumsbatteries</ref><ref>[https://www.eevblog.com/forum/reviews/dyson-v7-trigger-cordless-vacuum-teardown-of-battery-pack/ "Dyson v7 Trigger cordless vacuum - TEARDOWN of battery pack"] - eevblog.com - 22 Jan 2020</ref>
*V10 and V11 models.<ref>https://github.com/davidmpye/V10_Dyson_BMS</ref>

==Workarounds==
Open-source firmware has been written to un-brick the battery pack by overwriting the board firmware for some models using a 3.3V Arduino board.<ref>https://github.com/tinfever/FU-Dyson-BMS</ref><ref>https://github.com/davidmpye/V10_Dyson_BMS</ref><ref>https://github.com/kumdzio/PIC16LF1847arduino-programmer</ref>

==Warranty==
All "cordless vacuums" are covered by a 2-year warranty, which explicitly does not cover "normal wear and tear" on batteries.<ref>[https://web.archive.org/web/*/https://www.dyson.com/inside-dyson/terms/the-dyson-warranty* "The Dyson warranty"] - dyson.com</ref> New replacement batteries come with a 1-year warranty.<ref name=":0">[https://web.archive.org/web/20250118201437/https://www.dyson.com/support/journey/tools/969352-03 "Replacement battery for your Dyson Cyclone V10 cordless vacuum"] - dyson.com - 18 Jan 2025</ref>

Dyson also advertises their "batteries undergo over 2,000 hours of rigorous testing, to strike the delicate balance between energy density, power density and lifespan."<ref name=":1">[https://web.archive.org/web/20250118201707/https://www.dyson.com/support/vacuum-cleaners/cordless/battery-care "Vacuum battery care"] - dyson.com - 18 Jan 2025</ref> This may have the implication they are rated for 2,000 hours of runtime, which, if used for 1 hour per day, is 5.48 years of use.

====Replacement batteries====
Batteries generally are around $95 - $130 USD and can be a significant percentage of a new or refurbished unit. For example, a replacement battery for a Dyson Cyclone V10 cordless vacuum is $129.99<ref name=":0" />. A Dyson-refurbished unit can be purchased at $219.99<ref>[https://web.archive.org/web/20250118201541/https://www.dyson.com/outlet/refurbished-vacuum-cleaners/cordless/v10-animal-plus-purple-iron "Refurbished Dyson V10 Animal+ (Purple) vacuum] - dyson.com - 18 Jan 2025</ref> and a new unit at $499.99<ref>[https://web.archive.org/web/20250118201336/https://www.amazon.com/Dyson-Cyclone-Animal-Cordless-Cleaner/dp/B0BTDXZBFL "Dyson Cyclone V10 Animal Cordless Vacuum Cleaner"] (New) - amazon.com - 4 Dec 2024</ref>. A replacement battery's price ranges from 26.0% to 46.4% the price of an entirely functional unit.

====Third-party batteries====
Dyson states that "Only by using a genuine Dyson battery are you ensuring that your machine continues to work as intended, and that your warranty remains intact."<ref name=":1" /> and "Dyson does not warrant the use of any third-party batteries or parts and assumes no liability for any such use of third-party parts or the injuries or damages caused by their use."<ref>[https://web.archive.org/web/20250118202722/https://www.dyson.com/vacuum-cleaners/replacement-battery "Genuine Dyson replacement batteries for your cordless vacuum"] - dyson.com - 18 Jan 2025</ref>

==References==
<references />
[[Category:Dyson]]
[[Category:Incidents]]
[[Category:Right to repair]]

Dyson covers circuit board in glue

2025-01-21T11:00:35Z

Guiu.rocafort: /* Incident */ Added back link to dyson company page.

== Incident ==
In November 2022, it was discovered that [[Dyson]] has started applying a thick layer of glue to the circuit board, making it impossible to replace the power button when it breaks, and forcing customers to replace the whole housing.<ref name=":0">Dyson Button Replacement is no Longer Possible with New Stick Vacuums: [https://web.archive.org/web/20221129175643/https://www.vacuumtester.com/dyson-button-replacement-not-possible/ archive link]</ref> The power button breaking is a relatively common issue in Dyson vacuums.

A Dyson employee states: "Yes, I can assure you it’s a normal thing. The glue prevents you from replacing the button yourself"<ref name=":0" />. Before this addition of glue, some customers who repaired their vacuum cleaner pointed out that the trigger design was flawed on the Dyson V11, and would easily stick or even break<ref>https://www.ifixit.com/Answers/View/698125/Others+seeing+issues+with+Dyson+V11+power+switch</ref>.

== Impact on consumers ==
Customers are not able to replace the power button<ref>https://www.vacuumtester.com/dyson-trigger-replacement/</ref> anymore without having to buy a new housing. The prices of these housings ranged from $80 to $200, which are prices for which other brands sell full vacuum cleaners<ref>[[Louis Rossmann - Video Directory]]: [https://www.youtube.com/watch?v=cUqfrIk-FhM Dyson's repair procedures suck, unlike their vacuum]</ref>. [[File:Dyson-glued-button.jpg|alt=The layer of glue that is applied to the circuit board|thumb|The layer of glue that is applied to the circuit board]]

== References ==
<references />
[[Category:Dyson]]
[[Category:Incidents]]
[[Category:Louis Rossmann]]
[[Category:Videos]]

Dyson covers circuit board in glue

2025-01-21T10:59:44Z

Guiu.rocafort: Structured the article contents.

== Incident ==
In November 2022, it was discovered that Dyson has started applying a thick layer of glue to the circuit board, making it impossible to replace the power button when it breaks, and forcing customers to replace the whole housing.<ref name=":0">Dyson Button Replacement is no Longer Possible with New Stick Vacuums: [https://web.archive.org/web/20221129175643/https://www.vacuumtester.com/dyson-button-replacement-not-possible/ archive link]</ref> The power button breaking is a relatively common issue in Dyson vacuums.

A Dyson employee states: "Yes, I can assure you it’s a normal thing. The glue prevents you from replacing the button yourself"<ref name=":0" />. Before this addition of glue, some customers who repaired their vacuum cleaner pointed out that the trigger design was flawed on the Dyson V11, and would easily stick or even break<ref>https://www.ifixit.com/Answers/View/698125/Others+seeing+issues+with+Dyson+V11+power+switch</ref>.

== Impact on consumers ==
Customers are not able to replace the power button<ref>https://www.vacuumtester.com/dyson-trigger-replacement/</ref> anymore without having to buy a new housing. The prices of these housings ranged from $80 to $200, which are prices for which other brands sell full vacuum cleaners<ref>[[Louis Rossmann - Video Directory]]: [https://www.youtube.com/watch?v=cUqfrIk-FhM Dyson's repair procedures suck, unlike their vacuum]</ref>. [[File:Dyson-glued-button.jpg|alt=The layer of glue that is applied to the circuit board|thumb|The layer of glue that is applied to the circuit board]]

== References ==
<references />
[[Category:Dyson]]
[[Category:Incidents]]
[[Category:Louis Rossmann]]
[[Category:Videos]]

RepairShopr data privacy

2025-01-21T10:28:44Z

Guiu.rocafort: /* Opt-Out Policies */ unified duplicated references.

[[Category:Term Spiking]]
== RepairShopr Changing Terms of Service ==

=== Introduction ===
[[RepairShopr]], a [[Software-as-a-Service]] (SaaS) platform used primarily for [[Customer Relationship Management]] (CRM) and ticketing in repair shops, has, per December 2024, been the subject of scrutiny due to changes in its [[terms of service]]. Previously praised for its utility and robust features, concerns have arisen about data usage policies and subscription practices after its acquisition by [[Synchro]], leading to dissatisfaction among long-term users.<ref name=":1">https://www.youtube.com/watch?v=bu_rjYHZj9I</ref>

=== Background ===
Initially developed by Troy Anderson, RepairShopr gained popularity as an affordable and effective CRM solution for repair businesses. Its features included [[QuickBooks]] integration, shipping automation, and caller ID syncing with ticket statuses. Users valued its simplicity and responsiveness to feedback. However, following its sale to Synchro, the platform has faced criticism for declining functionality, increased pricing, and controversial terms of service updates.<ref name=":2">https://www.youtube.com/watch?v=ASJE0501nOA</ref>

=== Key Issues ===

==== AI Tools and Data Usage ====
The most contentious issue involves RepairShopr’s updated terms of service, which grant the platform the right to use "user content" and "usage information" to train AI tools. While Synchro claims no current AI features are operational, the terms allow for future implementation. Critics argue this represents a violation of privacy, as user content includes communications with customers, which are considered sensitive business data.<ref name=":0">https://www.repairshopr.com/repairshopr-user-access-and-license-agreement. [https://web.archive.org/web/20250106203556/https://www.repairshopr.com/repairshopr-user-access-and-license-agreement Archived] from the original on January 6, 2025. Retrieved January 17, 2025.</ref>

==== Opt-Out Policies ====
Users must opt out of data collection for AI training by directly contacting the company. However, previously collected data remains usable under the terms, creating further concerns about consent and [[retroactive policy enforcement]]. This policy is outlined under the '''"Intellectual Property; Reservation of Rights"''' section of the RepairShopr User Access and License Agreement, specifically the sixth point:<ref name=":0" />

"If you wish to opt out of any future collection and aggregation by Servably of your User Content or Usage Information in an anonymous form in order to train Servably’s AI Tools, please contact us as set forth below. For clarity, such opt-out will apply only on a go-forward basis and will not obligate Servably to cease using any previously anonymized and aggregated User Content or other Usage Information as otherwise permitted in this Agreement."

Furthermore, the opt-out process must be initiated by the business owner, which limits the ability of individual employees or customers of the business to safeguard data. Per Louis Rossmann’s account, the changes to the terms were not disclosed until after they had already taken effect, leaving a window of time where data could have been collected without the user’s knowledge or consent.<ref name=":1" />

==== Increased Costs and Functionality Decline ====
Since the acquisition, RepairShopr’s subscription fees have increased by 40%, with users reporting degraded service quality. Core functionalities, such as email communication with customers, have experienced extended downtimes, undermining its role as a CRM tool<ref name=":2" />.

==== Transparency and Communication ====
Users were notified of changes to the terms of service by email late in December 2024, with the new policies already having been in effect for weeks. Many users criticized the lack of proactive communication, claiming the updates were poorly communicated and buried under non-critical updates<ref name=":1" />.

=== Broader Implications ===
This case reflects broader trends in SaaS:
* '''Erosion of Ownership Rights:''' Platforms increasingly transition to subscription-based models, asserting greater control over user data and functionality.
* '''AI Training and Data Ethics:''' Policies allowing AI training on user-generated data raise ethical and legal concerns about privacy and informed consent.
* '''Consumer Trust:''' Poor communication and retroactive application of terms erode trust in service providers.
* '''Transparency in Terms of Service:''' SaaS providers should clearly communicate terms changes, ensuring users explicitly consent to updates.

=== See Also ===
* [[Retroactive Application of Policies and Enforcement]]
* [[Consumer Rights in SaaS Platforms]]
* [[AI Training and Data Privacy Ethics]]

== References ==
<references />

[[Category:Incidents]]
[[Category:RepairShopr]]
[[Category:Servably]]
[[Category:Consumer rights]]
[[Category:Subscription-based services]]

RepairShopr data privacy

2025-01-21T10:26:23Z

Guiu.rocafort: /* Introduction */ Specified when the changes in the terms off service took place instead of "recently"

[[Category:Term Spiking]]
== RepairShopr Changing Terms of Service ==

=== Introduction ===
[[RepairShopr]], a [[Software-as-a-Service]] (SaaS) platform used primarily for [[Customer Relationship Management]] (CRM) and ticketing in repair shops, has, per December 2024, been the subject of scrutiny due to changes in its [[terms of service]]. Previously praised for its utility and robust features, concerns have arisen about data usage policies and subscription practices after its acquisition by [[Synchro]], leading to dissatisfaction among long-term users.<ref>https://www.youtube.com/watch?v=bu_rjYHZj9I</ref>

=== Background ===
Initially developed by Troy Anderson, RepairShopr gained popularity as an affordable and effective CRM solution for repair businesses. Its features included [[QuickBooks]] integration, shipping automation, and caller ID syncing with ticket statuses. Users valued its simplicity and responsiveness to feedback. However, following its sale to Synchro, the platform has faced criticism for declining functionality, increased pricing, and controversial terms of service updates.<ref>https://www.youtube.com/watch?v=ASJE0501nOA</ref>

=== Key Issues ===

==== AI Tools and Data Usage ====
The most contentious issue involves RepairShopr’s updated terms of service, which grant the platform the right to use "user content" and "usage information" to train AI tools. While Synchro claims no current AI features are operational, the terms allow for future implementation. Critics argue this represents a violation of privacy, as user content includes communications with customers, which are considered sensitive business data.<ref name=":0">https://www.repairshopr.com/repairshopr-user-access-and-license-agreement. [https://web.archive.org/web/20250106203556/https://www.repairshopr.com/repairshopr-user-access-and-license-agreement Archived] from the original on January 6, 2025. Retrieved January 17, 2025.</ref>

==== Opt-Out Policies ====
Users must opt out of data collection for AI training by directly contacting the company. However, previously collected data remains usable under the terms, creating further concerns about consent and [[retroactive policy enforcement]]. This policy is outlined under the '''"Intellectual Property; Reservation of Rights"''' section of the RepairShopr User Access and License Agreement, specifically the sixth point:<ref name=":0" />

"If you wish to opt out of any future collection and aggregation by Servably of your User Content or Usage Information in an anonymous form in order to train Servably’s AI Tools, please contact us as set forth below. For clarity, such opt-out will apply only on a go-forward basis and will not obligate Servably to cease using any previously anonymized and aggregated User Content or other Usage Information as otherwise permitted in this Agreement."

Furthermore, the opt-out process must be initiated by the business owner, which limits the ability of individual employees or customers of the business to safeguard data. Per Louis Rossmann’s account, the changes to the terms were not disclosed until after they had already taken effect, leaving a window of time where data could have been collected without the user’s knowledge or consent.<ref>https://www.youtube.com/watch?v=bu_rjYHZj9I</ref>

==== Increased Costs and Functionality Decline ====
Since the acquisition, RepairShopr’s subscription fees have increased by 40%, with users reporting degraded service quality. Core functionalities, such as email communication with customers, have experienced extended downtimes, undermining its role as a CRM tool.<ref>https://www.youtube.com/watch?v=ASJE0501nOA</ref>

==== Transparency and Communication ====
Users were notified of changes to the terms of service by email late in December 2024, with the new policies already having been in effect for weeks. Many users criticized the lack of proactive communication, claiming the updates were poorly communicated and buried under non-critical updates.<ref>https://www.youtube.com/watch?v=bu_rjYHZj9I</ref>

=== Broader Implications ===
This case reflects broader trends in SaaS:
* '''Erosion of Ownership Rights:''' Platforms increasingly transition to subscription-based models, asserting greater control over user data and functionality.
* '''AI Training and Data Ethics:''' Policies allowing AI training on user-generated data raise ethical and legal concerns about privacy and informed consent.
* '''Consumer Trust:''' Poor communication and retroactive application of terms erode trust in service providers.
* '''Transparency in Terms of Service:''' SaaS providers should clearly communicate terms changes, ensuring users explicitly consent to updates.

=== See Also ===
* [[Retroactive Application of Policies and Enforcement]]
* [[Consumer Rights in SaaS Platforms]]
* [[AI Training and Data Privacy Ethics]]

== References ==
<references />

[[Category:Incidents]]
[[Category:RepairShopr]]
[[Category:Servably]]
[[Category:Consumer rights]]
[[Category:Subscription-based services]]

Dyson

2025-01-17T10:58:22Z

Guiu.rocafort: Moved the battery balancing and bricking issue to a separate page.

{{StubNotice}}
{{ToneWarning}}
Dyson, founded in 1991, is a manufacturer of home appliances such as vacuum cleaners, and has been found to be using anti-repair practices which have stirred controversy.

== Harder to repair buttons ==
[[File:Dyson-glued-button.jpg|thumb|Glued PCB, preventing an easy repair<ref name=":0">https://www.youtube.com/watch?v=KF0nNOAFnRQ</ref>]]
There have been reports of vacuum trigger button being harder to self-repair for a consumer due to the use of glue on the PCB, prompting the user to replace the whole housing.<ref name=":0" /><ref>https://www.youtube.com/watch?v=cUqfrIk-FhM; [[Louis Rossmann - Video Directory#2022|Dyson's repair procedures suck, unlike their vacuums#2022]]</ref>

== List of controversies and practices ==
[[Dyson intentionally reduces battery lifespan and makes them difficult to repair]]

== References ==
<references />

Consumer Rights Wiki:Article types

2025-01-17T10:55:12Z

Guiu.rocafort: /* Companies: */ Added a company article page example.

To accomplish the [[Mission statement|Consumer Protection Wiki's goal]] of informing people about the practices of companies, individuals, and industries in general, as well as providing a repository of detailed information about specific events, the information collated here must be presented in a coherent and user-friendly manner. This page contains descriptions of the main page 'classes' that exist within the Consumer Protection Wiki, and guides for what scope and content each article should typically have.

The goal here is to create something sensible and navigable, which will lead to link-based navigation through the site being a pleasant experience, and people being presented with a reasonable level of detail for the article which they find themselves on.

The page 'classes' are loosely grouped into three main tiers, as well as a 'tier 0' which covers pages primarily intended for contributors.

== Tier 1: Themes and Sources ==

=== Themes ===
[[Forced Arbitration|Sample Theme Article]]

'''Themes''' are a high-level type of article, which should primarily aim to explain and justify core consumer protection concepts and challenges. For example, you would have a Theme article explaining the concept of mandatory forced arbitration, forced EULA modifications, or loss of ownership - how it works, why it’s a problem, and some examples of harm caused. These should be great articles for people to link others to when trying to tell them why a certain practice is harmful.

Theme articles may be a useful tool for determining what is and isn’t suitable for inclusion in the wiki. We are considering a future rule, that any incident discussed should link to one or more Themes (this rule is obviously on the backburner until a sufficient range of Theme articles have been written). Theme articles will be subjected to a higher level of protection than average articles, as it is important that they are high-quality.

These articles should be written with the 'Nice Louis' editorial standard [insert link once these are separated from Mission Statement] in mind.

== Tier 2: Companies, People, and Product Line articles (or 'entity' articles) ==
This tier of articles may well be the most useful to the casual reader. This is where someone who googles ''[insert thing here] consumer protection wiki'' will usually end up. For example, ''"LG controversies consumer protection wiki"''.

'''All tier 2 articles should be written with the 'Factual, non-accusatory, and legally safe' tone.''' For articles about Living People, please refer to our Living Person article policy [<nowiki/>[[Living Persons Policy|link]]].

=== Companies: ===
[[Adobe|Sample Company Article]]

'''Company articles''' should contain:

* A brief overview of the relevant company, how big it is, and what it does.
* A rough appraisal of their attitude towards consumer protection. The exact form of this is not yet established. Feel free to make a proposal for some kind of scale on which a company's attitude towards consumer protection can be measured.
* A short paragraph for each of the very largest controversies relevant to that entity.
* A list or table directing users to the pages covering their controversies and practices, or to their product line pages in the case of a very large company.

For companies which are very large, such as Apple or Sony, it may make sense to not have a list of everything they’ve ever done all on their home page, instead linking to their various product lines, which then have the controversy lists. Subsidiary companies should have their own pages when they are sufficiently distinct from the main entity (e.g., while Škoda Auto may be a subsidiary of Volkswagen Group, it is sufficiently distinct to warrant its own company page). Such relationships should be documented where they exist.

=== Product lines ===
[[HP Instant Ink|Sample Product Line Article]]

'''Product line articles''' are to be created when it would be too cumbersome to discuss the full activities of a company within its article. For example, it would be unreasonable for Sony's article to list every consumer protection issue relating to each of their product lines in a single article; it would create an article which is simply too large. Instead, separate articles for product lines e.g. the Playstation systems should be created.

* A brief overview of the relevant product line.
* A rough appraisal of the extent of consumer protection problems generally associated with the product line.
* A short paragraph for each of the largest controversies relevant to the product line.
* A list or table directing users to incident pages covering relevant incidents.

=== Individuals ===
[[Sample Individual|Sample Individual Article]]

'''Articles about an individual''' should be created to keep track of important people who have substantial relevance to consumer protection. These will typically be lawmakers, prominent members of regulatory bodies, and members of companies who have extensive decision making powers, who have been directly implicated in the decision-making processes behind multiple consumer-relevant incidents or policies. Keeping track of these individuals and their decisions as they move through, and between, various organisations will enable consumers to get a more informed perspective regarding the management of important organisations.

As discussed in the Mission Statement, '''high standards will be applied to articles about individuals, particularly living people.''' (see: [[Living Persons Policy]])

* A brief biography, detailing the various roles held by the individual, and quotations representing their public stance on consumer protection issues.
* A short paragraph for each of the largest controversies the individual has been involved in, detailing their role.
* A list or table directing users to incident pages covering relevant incidents.

Articles about specific individuals will be held to higher standards than the average article. '''For an individual to have an article on this wiki, it must be shown that they are directly relevant to a large number of consumer-protection related issues, and have, or had, major decision-making capability over these issues.''' Non-compliant 'person' articles will be moderated heavily, and deleted on sight.

== Tier 3: Incident pages ==

=== Incidents ===
[[Honey Browser Plugin|Sample Incident Article]]

An '''Incident''' page will cover an event, or chain of events, which surrounds one instance of anti-consumer activity (or anything else, such as the passing of a law, which is relevant to the wiki). These will make up the bulk of the pages on the wiki, though likely not the bulk of the traffic. These pages should be able to be referred to as something of a ‘historical record’ and should have a good deal of factual content relating to the event(s) in question, complete with links to, and citations of, various contemporary sources.

The key components of an incident page will be:

* The business practice in question.
* An explanation of the harm caused by the business practice, along with a link/reference to any relevant Themes.
* A brief history of how the practice came to the public’s attention.
* The immediate aftermath of the incident, and the company’s reaction to it (this will be short in most cases, but may be substantial if there was, for example, a protracted legal battle).
* Whether the offending party continues the anti-consumer practice to this day, or whether they have changed their approach to the issue in question.

These Incident pages are the areas where citations and ‘receipts’ in general will be most important, as they will form the factual basis for the conclusions reached in the Tier 2 articles discussing the companies and people involved.

'''Incident articles should be written with the 'Factual, non-accusatory, and legally safe' tone.'''

== Tier 0: Contributor pages ==

=== Sources ===
'''Source articles''' are articles which detail a source of information for the Wiki – these articles will contain a source, an explanation of who that source is and why they produce content which should be adapted, and a list of ‘stuff that you could probably make a wiki article about’. Obvious non-Louis sources may include GamersNexus, or other print sources/websites that are good at standing up for consumers, or have a lot of information about consumer affairs. Ideally, this should be achieved in cooperation with said sources. These articles, while they should be useful to a reader interested in where the information for this Wiki comes from, are primarily intended as a resource for contributors to use when writing other pages.

=== Transcripts ===
'''Transcript articles''' contain machine-generated transcripts of videos linked in sources. They may also contain machine-generated summaries and tags.

Any pages which are written using information from a transcript article should be linked on the transcript page, to help avoid duplication of page creation.

The need may emerge for other page types, but please use this framework to provide structure and guidance while developing and contributing to the Wiki.

[[Category:CAT]]
[[Category:Help]]

Dyson battery lifespan reduced by design and difficult to repair

2025-01-17T10:53:13Z

Guiu.rocafort: Created a separate page for the battery balancing issue and difficulty to repair for Dyson battery packs.

== Incident ==
Dyson battery packs contain a Battery Management System (BMS) with a chip that would be capable of balancing the individual cells. However, the manufacturer has decided to leave away a few inexpensive but essential resistors, resulting in no balancing to take effect. As a result, the battery pack wears out much quicker than it should. <ref>https://hackaday.com/2022/05/23/fighting-back-against-dodgy-dyson-batteries/</ref>

Even if one charges (using a third-party charger) and balances, or even replaces the individual cells, the Battery Management System will still not allow you to charge the battery because its firmware writes 2 bytes into the configuration memory of the microcontroller that essentially bricks the battery pack.

== Impact on consumers ==
This incident makes the lifespan of the dyson products battery packs significally shorter, forcing people to replace the them more often.

== Affected product lines ==
Potentially all product lines newer than V6 are affected by this issue, although more information is required to confirm this.

* V6 and V7 models.<ref>https://github.com/tinfever/FU-Dyson-BMS?tab=readme-ov-file#compatible-vacuumsbatteries</ref>
* V10 and V11 models.<ref>https://github.com/davidmpye/V10_Dyson_BMS</ref>

== Workarounds ==
Open source firmware has been written to un-brick the battery pack by overwriting the board firmware for some models using a 3.3V Arduino board.<ref>https://github.com/tinfever/FU-Dyson-BMS</ref><ref>https://github.com/davidmpye/V10_Dyson_BMS</ref><ref>https://github.com/kumdzio/PIC16LF1847arduino-programmer</ref>

== References ==
<references />
[[Category:Right to repair incidents]]
[[Category:Incidents]]

Amazon

2025-01-17T09:30:38Z

Guiu.rocafort: /* Controversies */ Added reference to Amazon PhotoPlus discontinuation controversy.

{{StubNotice}}

Amazon.com, Inc. is a global leader in e-commerce, cloud computing, and digital streaming, founded in 1994 by Jeff Bezos. Originally launched as an online bookstore, Amazon quickly expanded into a marketplace offering a wide range of products, including electronics, clothing, household goods, and groceries. Today, it is one of the largest companies in the world, with a dominant presence in retail, technology, and logistics.

In addition to its e-commerce platform, Amazon is a major player in cloud computing through Amazon Web Services (AWS), which provides cloud infrastructure and services to businesses globally. The company also offers a variety of digital services, such as Amazon Prime, which provides streaming video and music, and Alexa, its voice-activated virtual assistant. Amazon has also developed consumer products like the Kindle e-reader, Fire tablets, and Echo smart speakers.

Amazon has faced significant scrutiny and criticism, particularly concerning its treatment of workers, marketplace practices, data privacy issues, and its impact on small businesses. It has been involved in various regulatory and legal challenges related to anti-competitive behavior, safety, and consumer protection, with calls for increased oversight on its business operations.

== Controversies ==
Amazon has been involved in numerous controversies, from dangerous products to anticompetition practices. Below is a comprehensive listing of every relevant controversy documented here on this wiki: 
{| class="wikitable"
|+
!Controversy
!Year
!Background Info
!Aftermath
!Related Article
!Related Video(s)
|-
|Amazon sells dangerous litterboxes
|2024
|Amazon sold litterboxes that were designed in a unsafe way that led to the deaths of multiple cats, and posed a danger to young children.
|Original product was delisted, yet many other variants of the same product exist on the site.
|
|<ref group="Video References">https://youtube.com/watch?v=p6Y19nSPvC4</ref>
|-
|Amazon adds ads to premium subscription
|2023, 2024
|Amazon added advertisements to previously ad free subscriptions for Prime Video and Echo Show frames.
|Continues to occur.
|
|<ref group="Video References">https://youtube.com/watch?v=RSi6g5-xUaY</ref> <ref group="Video References">https://youtube.com/watch?v=ua_QL9YysHQ</ref> <ref group="Video References">https://youtube.com/watch?v=VLFpU9aqtXc</ref>
|-
|Amazon sells faulty/fake Toshiba Hard Drives
|2024
|
|Unknown
|
|<ref group="Video References">https://youtube.com/watch?v=DeUNC7z5MM0</ref>
|-
|Amazon allows fraudulent listings
|2014 - 2024
|
|Fraudulent listings continue to be added, some removed.
|
|<ref group="Video References">https://youtube.com/watch?v=qZCMislL6_I</ref> <ref group="Video References">https://youtube.com/watch?v=7trdHLtsFKM</ref> <ref group="Video References">https://youtube.com/watch?v=B90_SNNbcoU</ref> <ref group="Video References">https://youtube.com/watch?v=DiKflg8Uko4</ref> <ref group="Video References">https://youtube.com/watch?v=y83BS_mK9GE</ref> <ref group="Video References">https://youtube.com/watch?v=Rhb0ID9z4aE</ref> <ref group="Video References">https://youtube.com/watch?v=XZNn2mO3dNQ</ref> <ref>https://youtube.com/watch?v=C0YNLWdj9sQ</ref>
|-
|Amazon allows sellers to bribe customers for better ratings.
|2024
|Amazon sellers give customers gift cards in exchange for positive product reviews; Amazon does nothing to stop this.
|Continues to occur.
|
|<ref group="Video References">https://youtube.com/watch?v=eS698R-bxuc</ref>
|-
|Amazon has bad marketplace algorithms.
|2023, 24
|
|Algorithms still seem to be nonbeneficial.
|
|<ref group="Video References">https://youtube.com/watch?v=tAaSXz8CBMc</ref>
|-
|Amazon trashes refurbished market.
|2022, 2023
|
|Unknown
|
|<ref group="Video References">https://youtube.com/watch?v=h3qgbvq2SWs</ref> <ref group="Video References">https://youtube.com/watch?v=qzUXmeaZsIQ</ref>
|-
|Amazon wrongfully deletes accounts.
|2023
|
|Some accounts reinstated.
|
|<ref group="Video References">https://youtube.com/watch?v=Kcohq313q00</ref> <ref group="Video References">https://youtube.com/watch?v=SyEgD-5GK9c</ref> <ref group="Video References">https://youtube.com/watch?v=NfiIXooD77s</ref>
|-
|Amazon engages in anticompetitive behavior
|2021, 2022
|
|Unknown
|
|<ref group="Video References">https://youtube.com/watch?v=YBJoSGWdP0Y</ref> <ref group="Video References">https://youtube.com/watch?v=XCLx4mVJ4gk</ref>
|-
|Amazon PhotosPlus Discontinuation
|2024
|
|Continues to occur.
|[[Amazon PhotosPlus Discontinuation]]
|
|}

=== All Louis Rossmann videos covering Amazon:  ===
<references group="Video References" />

=== General References: ===
<references />

[[Category:Companies]]
[[Category:Amazon]]
[[Category:Articles in need of additional work]]

Adobe

2025-01-17T09:19:17Z

Guiu.rocafort: Added a list of the existing articles about apple.

== Quick Introduction & Background ==

Adobe is a software company based in America, specializing in software for creative applications, such as video editing, photo manipulation, animation, or illustration.

Adobe initially distributed their software with perpetual licenses, where the user would only pay once for the right to own and use a copy of an application (or, through Adobe's Creative Suite, a collection of applications). In 2011, Adobe introduced Creative Cloud, a service that gave users access to all of Adobe's current software for a monthly fee; Creative Cloud eventually superseded Creative Suite and all of Adobe's perpetual licenses, and as of today, the only way to access up-to-date Adobe software officially is through Creative Cloud.

== List of controversies and practices ==
[[Adobe's AI Policy]]

[[Adobe Lightroom: Perpetual to Subscription Transition]]

== Bibliography ==
* "Adobe Inc"; The Wikipedia Group + contributors; last edited January 14, 2025; accessed January 15, 2025; https://en.wikipedia.org/wiki/Adobe_Inc
* "Adobe roofies all of their customers"; Louis Rossman; published June 7, 2024; accessed January 15, 2025; https://www.youtube.com/watch?v=EXxMCm941WA

[[Category:Companies]]