Consumer Rights Wiki - User contributions [en]

Polestar

2025-08-28T20:44:21Z

Gundin34: /* Consumer-impact summary */ horrible wording fixed

{{CompanyCargo
|Founded=2017
|Industry=Automotive
|Type=Public
|Website=https://www.polestar.com/
|Description=Polestar Automotive Holding UK PLC, or Polestar, is a Swedish automotive manufacturer that produces electric cars.
}}Polestar Automotive Holding UK PLC, or Polestar, is a Swedish automotive manufacturer that produces electric cars .

==Consumer-impact summary==
Polestar charges money for a software update which increases the power of one of their vehicles. This requires consumers to pay extra to enable features they possess in a technical capacity.

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Paid Performance Update (''2021'')===
{{Main|Polestar locks performance update behind a paywall}}
Polestar introduced a performance software update to "Long range Dual Motor" variants of the Polestar 2. This update increases engine power from 421 hp to 455 hp for a one time fee of $1,195 USD.

==Products==

*[[Polestar 2]]

==See also==

*[[Tesla locks horsepower behind paywall]]
*[[Volkswagen locks horsepower behind paid subscription]]

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Polestar

2025-08-28T20:29:10Z

Gundin34: finished adding all text, will switch from firefox to upload picture

{{CompanyCargo
|Founded=2017
|Industry=Automotive
|Type=Public
|Website=https://www.polestar.com/
|Description=Polestar Automotive Holding UK PLC, or Polestar, is a Swedish automotive manufacturer that produces electric cars.
}}Polestar Automotive Holding UK PLC, or Polestar, is a Swedish automotive manufacturer that produces electric cars .

==Consumer-impact summary==
Polestar charges money for a software update which increases the power of the vehicle. This requires consumers to pay extra to enable features they possess in a technical capacity.

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

=== Paid Performance Update (''2021'') ===
{{Main|Polestar locks performance update behind a paywall}}
Polestar introduced a performance software update to "Long range Dual Motor" variants of the Polestar 2. This update increases engine power from 421 hp to 455 hp for a one time fee of $1,195 USD.

==Products==

* [[Polestar 2]]

==See also==

* [[Tesla locks horsepower behind paywall]]
* [[Volkswagen locks horsepower behind paid subscription]]

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Polestar 2

2025-08-28T20:18:51Z

Gundin34: made presentable

{{ProductCargo
|Company=Polestar
|ReleaseYear=2020
|InProduction=Yes
|ArticleType=Product
|Website=https://www.polestar.com/us/polestar-2/
|Description=The Polestar 2 is a 5 door liftback, battery powered electric car produced by Polestar.
}}The Polestar 2 is a 5 door liftback, battery powered electric car produced by Polestar <ref>{{Cite web |title=Polestar 2 - Electric performance fastback {{!}} Polestar US |url=https://www.polestar.com/us/polestar-2/ |url-status=live}}</ref>.

==Incidents==

===Paid Performance Update (''2021'')===
{{Main|Polestar locks performance update behind a paywall}}
Polestar introduced a performance software update to "Long range Dual Motor" variants of the Polestar 2. This update increases engine power from 421 hp to 455 hp for a one time fee of $1,195 USD.
==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Polestar paywalls performance update

2025-08-28T19:59:36Z

Gundin34: finished, first time writing on a wiki so it's probably bad lol

{{IncidentCargo
|Company=Polestar
|StartDate=2021
|Status=Active
|Product=Polestar 2
|ArticleType=Product
|Type=Digital restrictions
|Description=Polestar locks horsepower upgrade behind a paywall
}}Polestar charges $1,195 to unlock 34 extra horsepower from the existing hardware of the Polestar 2 Long range Dual Motor.

==Background==
Polestar's vehicles include over-the-air (OTA) software updates. While having full control of the software and being able to send updates can benefit customers in many ways, it enables the manufacturer to software-lock certain features and hardware that are present and otherwise functional in the car.

This is the case with the Performance Software Update, an over-the-air software update that increases the car's horsepower by 34, and reduces the 0-60 MPH speed by 0.3 seconds.

It's also important to note that the purchase price also includes some physical items <ref name=":0">{{Cite web |title=Performance Software Update {{!}} Polestar US |url=https://www.polestar.com/us/performance-software-upgrade/ |url-status=live}}</ref>, specifically door stickers, a badge for the front grille and emissions stickers in certain regions, however these are obviously negligible compared to the price of the upgrade, and besides the emissions stickers, are completely decorative.

== How it works ==
The update is a one time purchase of $1,195, exclusively for Long range Dual Motor Polestar 2 cars. The vehicle's hardware is capable of producing the higher power, as no physical modifications are required for the extra performance.

Below is a chart showing the differences between a standard Long range Dual Motor car and one with the performance update installed <ref name=":0" />.
{| class="wikitable"
!Vehicle
!Power (Hp)
!Torque (Nm)
!0-60 Mph
|-
|Standard
|421
|546
|4.3 seconds
|-
|Update Installed
|455
|546
|4.0 seconds
|}

== Polestar's response ==
Polestar has not made any public statements regarding the anti-consumer nature of the update, however it's also important to note that even though a similar update was promised for the Polestar 3, to be released in "mid-2025" <ref>{{Cite web |title=Performance software upgrade FAQs {{!}} Polestar UK |url=https://www.polestar.com/us/support/faq/performance-software-upgrade/ |url-status=live}}</ref>, no such update has been released yet. Whether this is because of technical difficulties pushing back the release date or the company trying to distance itself from this service model, is unclear.

==References==
{{reflist}}

Polestar paywalls performance update

2025-08-28T13:03:54Z

Gundin34: Unable to finish right now, will update later

Polestar paywalls performance update

2025-08-28T12:50:09Z

Gundin34: Created page with "{{IncidentCargo |Company=Polestar |StartDate=2021 |Status=Active |Product=Polestar 2 |ArticleType=Product |Type=Digital restrictions |Description=Polestar locks horsepower upgrade behind a paywall }} {{Ph-I-Int}} ==Background== {{Ph-I-B}} ==[Incident]== {{Ph-I-I}} ===[Company]'s response=== {{Ph-I-ComR}} ==Lawsuit== {{Ph-I-L}} ==Consumer response== {{Ph-I-ConR}} ==References== {{reflist}} {{Ph-I-C}}"

{{IncidentCargo
|Company=Polestar
|StartDate=2021
|Status=Active
|Product=Polestar 2
|ArticleType=Product
|Type=Digital restrictions
|Description=Polestar locks horsepower upgrade behind a paywall
}}
{{Ph-I-Int}}
==Background==
{{Ph-I-B}}

==[Incident]==
{{Ph-I-I}}

===[Company]'s response===
{{Ph-I-ComR}}

==Lawsuit==
{{Ph-I-L}}

==Consumer response==
{{Ph-I-ConR}}

==References==
{{reflist}}

{{Ph-I-C}}

Polestar 2

2025-08-28T12:47:34Z

Gundin34: Added majority of the article, will come back and add the consumer impact summary once I realize how the hell to word it

{{ProductCargo
|Company=Polestar
|ReleaseYear=2020
|InProduction=Yes
|ArticleType=Product
|Website=https://www.polestar.com/us/polestar-2/
|Description=The Polestar 2 is a 5 door liftback, battery powered electric car produced by Polestar.
}}The Polestar 2 is a 5 door liftback, battery powered electric car produced by Polestar.

==Consumer-impact summary==
{{Ph-C-CIS}}

==Incidents==

=== Paid Performance Update (''2021'') ===
{{Main|link to the main CR Wiki article}}
Polestar introduced a performance software update to "Long range Dual Motor" variants of the Polestar 2. This update increases engine power from 421 hp to 455 hp for a one time fee of 1195 USD.

==See also==
{{Ph-C-SA}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Polestar 2

2025-08-28T12:31:27Z

Gundin34: Created page with "{{ProductCargo |Company=Polestar |ReleaseYear=2020 |InProduction=Yes |ArticleType=Product |Website=https://www.polestar.com/us/polestar-2/ |Description=The Polestar 2 is a 5 door liftback, battery powered electric car produced by Polestar. }} {{Ph-C-Int}} ==Consumer-impact summary== {{Ph-C-CIS}} ==Incidents== {{Ph-C-Inc}} This is a list of all consumer-protection incidents related to this product. Any incidents not mentioned here can be found in the :Category:{{PAGEN..."

{{ProductCargo
|Company=Polestar
|ReleaseYear=2020
|InProduction=Yes
|ArticleType=Product
|Website=https://www.polestar.com/us/polestar-2/
|Description=The Polestar 2 is a 5 door liftback, battery powered electric car produced by Polestar.
}}
{{Ph-C-Int}}

==Consumer-impact summary==
{{Ph-C-CIS}}

==Incidents==
{{Ph-C-Inc}}
This is a list of all consumer-protection incidents related to this product. Any incidents not mentioned here can be found in the [[:Category:{{PAGENAME}}|{{PAGENAME}} category]].

===Example incident one (''date'')===
{{Main|link to the main CR Wiki article}}
Short summary of the incident (could be the same as the summary preceding the article).
===Example incident two (''date'')===
...

==See also==
{{Ph-C-SA}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Polestar

2025-08-28T12:20:22Z

Gundin34: Created page with "{{CompanyCargo |Founded=2017 |Industry=Automotive |Type=Public |Website=https://www.polestar.com/ |Description=Polestar Automotive Holding UK PLC, or Polestar, is a Swedish automotive manufacturer that produces electric cars. }} {{Ph-C-Int}} ==Consumer-impact summary== {{Ph-C-CIS}} ==Incidents== {{Ph-C-Inc}} This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the :Category:{{FULLPA..."

{{CompanyCargo
|Founded=2017
|Industry=Automotive
|Type=Public
|Website=https://www.polestar.com/
|Description=Polestar Automotive Holding UK PLC, or Polestar, is a Swedish automotive manufacturer that produces electric cars.
}}
{{Ph-C-Int}}

==Consumer-impact summary==
{{Ph-C-CIS}}

==Incidents==
{{Ph-C-Inc}}

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
===Example incident one (''date'')===
{{Main|link to the main CR Wiki article}}
Short summary of the incident (could be the same as the summary preceding the article).
===Example incident two (''date'')===
...

==Products==
{{Ph-C-P}}

==See also==
{{Ph-C-SA}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]