Consumer Rights Wiki - User contributions [en]

Razer Pro Click and Pro Click Mini

2025-04-21T17:22:46Z

Hermanthegerman: Archived as many links as possible. One link would not update on Wayback Machine (still close enough) and the Reddit links can not be archived by Wayback Machine.

==Description==
{{InfoboxProductLine
| Title = Razer Pro Click {{!}}
Razer Pro Click Mini
| Release Year =Razer Pro Click: 2020 {{!}}
Razer Pro Click Mini: 2021
| Product Type =Computer Mice
| In Production =Pro Click Mini: Yes {{!}}
Pro Click: Unclear
| Official Website =https://www.razer.com/gaming-mice/Razer-Pro-Click-Mini/RZ01-03990100-R3U1
| Logo =Razer Pro Click Mini.jpg
}}The Pro Click and Pro Click Mini are wireless optical computer mice offered by Razer<ref>{{Cite web |title=About Razer |url=https://www.razer.com/about-razer |url-status=live |archive-url=https://web.archive.org/web/20250421161223/https://www.razer.com/about-razer |archive-date=2025-04-21 |access-date=2025-04-19 |website=Razer.com}}</ref>. They come with a 2.4 GHz RF USB dongle and Bluetooth pairing capability. Three different Bluetooth profiles can be quickly cycled through with the click of a button to switch between connected devices. A slider allows for quick changes between BT, OFF and 2.4 GHz RF mode. The Razer Synapse software allows for full control over the mapping and the events triggered by clicking the different mouse keys. The Pro Click Mini takes two AA batteries and the non-mini version has a built in rechargable battery. They seem to have been released in 2020<ref>{{Cite web |title=Razer Pro Click Review |url=https://www.pcmag.com/reviews/razer-pro-click-wireless-mouse |url-status=live |archive-url=https://web.archive.org/web/20250421161409/https://www.pcmag.com/reviews/razer-pro-click-wireless-mouse |archive-date=2025-04-21 |access-date=2025-04-19 |website=PCMag.com}}</ref> and 2021<ref>{{Cite web |title=Razer Pro Click Mini Review |url=https://www.pcmag.com/reviews/razer-pro-click-mini |url-status=live |archive-url=https://web.archive.org/web/20250421161348/https://www.pcmag.com/reviews/razer-pro-click-mini |archive-date=2025-04-21 |access-date=2025-04-19 |website=PCMag.com}}</ref>. While the Pro Click is not longer listed on Razers own store page as of April 2025, the Pro Click Mini still is<ref>{{Cite web |title=Results matching 'click pro' |url=https://www.razer.com/search/click%20pro |url-status=live |archive-url=https://web.archive.org/web/20250421161733/https://www.razer.com/search/click%20pro |archive-date=2025-04-21 |access-date=2025-04-19 |website=Razer.com online shop}}</ref>. Both models are regularly available on many different online shops like Amazon.com. The Pro Click Mini can be fully disassembled down to the main PCB, scroll wheel, upper case with battery holder and the structural parts of the case with a T6 Torx and a PH0 Phillips screwdriver. The Bluetooth chip is a nRF52840 QIAAD0.<ref>Discovered through disassembly.</ref>

==Consumer impact summary==

===User account required to configure devices===
One compelling selling point of Razer gear and the computer mouses is customization of the devices. This can be done through the Synapse software<ref>{{Cite web |title=Synapse 4 |url=https://www.razer.com/synapse-4 |url-status=live |archive-url=https://web.archive.org/web/20250421162457/https://www.razer.com/synapse-4 |archive-date=2025-04-21 |access-date=2025-04-19 |website=Razer.com}}</ref>. As of April 2025, there is no convenient way of using the Synapse software on Windows without having to create a user account and being connected to the internet<ref>{{Cite web |title=Synapse 3.0 Offline mode |url=https://insider.razer.com/razer-synapse-3-29/synapse-3-0-offline-mode-38431 |url-status=live |archive-url=https://web.archive.org/web/20250421162254/https://insider.razer.com/razer-synapse-3-29/synapse-3-0-offline-mode-38431 |archive-date=2025-04-21 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref>. There may have been ways to circumvent this in the past<ref>{{Cite web |date=2018 |title=Synapse without a login |url=https://www.reddit.com/r/razer/comments/978py2/synapse_without_a_log_in/ |access-date=2025-04-19 |website=Reddit.com}}</ref>. Version 3.5.1215.121019 (released in 2020) seems to work with limited functionality with a "Guest" account (no login), which still allows for a full configuration of the devices<ref>Own user experience.</ref>. For Linux, there is an open source alternative for the software<ref>{{Cite web |title=OpenRazer Features |url=https://openrazer.github.io/ |url-status=live |archive-url=https://web.archive.org/web/20250403044347/https://openrazer.github.io/ |archive-date=2025-04-03 |access-date=2025-04-19 |website=OpenRazer.Github.io}}</ref>. A Windows port of this Linux software exists, but as of April 2025 the files have not been updated for at least four years<ref>{{Cite web |title=OpenRazer win32 |url=https://github.com/CalcProgrammer1/openrazer-win32 |url-status=live |archive-url=https://web.archive.org/web/20250421163507/https://github.com/CalcProgrammer1/openrazer-win32 |archive-date=2025-04-21 |access-date=2025-04-19 |website=Github.com/CalcProgrammer1}}</ref> (the port might still work regardless).

===Bluetooth functionality breaks due to supposed firm ware error===
It has been reported on many occasions, that the Bluetooth functionality of the Pro Click and Pro Click Mini devices can easily break during normal use.

The Bluetooth functionality is limited to three different actions by design: A slider enables Bluetooth, a button cycles through three different connection profiles and if not already connected, a channel goes directly into pairing mode. Channels are identified by colors (blue, green, yellow). Pairing mode is displayed by a blink-blink-pause pattern, connection mode by a single long on-time before the LED turns off<ref>{{Cite web |title=How to pair or connect a wireless mouse to a system via Bluetooth or USB Dongle |url=https://mysupport.razer.com/app/answers/detail/a_id/5387/~/how-to-pair-or-connect-a-wireless-mouse-to-a-system-via-bluetooth-or-usb-dongle |url-status=live |archive-url=https://web.archive.org/web/20250421163840/https://mysupport.razer.com/app/answers/detail/a_id/5387/~/how-to-pair-or-connect-a-wireless-mouse-to-a-system-via-bluetooth-or-usb-dongle |archive-date=2025-04-21 |access-date=2025-04-19 |website=Mysupport.Razer.com}}</ref>.

Users of the devices have noticed, that once every channel has been paired to a device once, one can no longer enter pairing mode in any channel. The LED keeps blinking, but the device can not be seen by any other Bluetooth-capable device in range. The computer mice might not even connect to formerly paired devices anymore<ref>Own experience while troubleshooting.</ref>. Pressing the button for three-five seconds or longer also does nothing. Since there are no hardware-reset buttons or similar measures built into the device, there is no physical way of resetting the connections. Some users have reported, that connecting to an Android or Linux device can teporarily "fix" this bug. However, this seems to require at least one of the three channels to be still free to connect. Some users supposedly had success in disconnecting and then completely removing their mice from the Bluetooth list of their Windows or Linux devices. Firmware updates have yet to address the bug. When all three Bluetooth channels are blocked by the bug, there is no way for the Synapse software to recognize the device anymore. It seems, the RF USB dongle does not offer extended connectivity and only transmits mouse movement and button presses. The functionality of the RF dongle is not affected in any way by the bug. Without a possibility to connect to Razer update software<ref>{{Cite web |title=Software and Firmware Updates for Razer Peripherals |url=https://mysupport.razer.com/app/answers/detail/a_id/4166/~/software-and-firmware-updates-for-razer-peripherals |url-status=live |archive-url=https://web.archive.org/web/20250421164348/https://mysupport.razer.com/app/answers/detail/a_id/4166/~/software-and-firmware-updates-for-razer-peripherals |archive-date=2025-04-21 |access-date=2025-04-19 |website=Mysupport.Razer.com}}</ref>, firmware updates for the mice are impossible to conduct (updating the RF USB dongle is still possible, but this will not fix the BT issue).

As of April 2025, there is no official statement by Razer regarding this issue. Customer requests are seemingly answered, but end with no solution to the bug other than replacement devices (which may break again soon after).

<ref>{{Cite web |title=Razer Pro Click Bluetooth issue |url=https://insider.razer.com/mice-and-surfaces-9/razer-pro-click-bluetooth-issue-69899 |url-status=live |archive-url=https://web.archive.org/web/20250421164617/https://insider.razer.com/mice-and-surfaces-9/razer-pro-click-bluetooth-issue-69899 |archive-date=2025-04-21 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=Pro Click Mini Bluetooth unable to enter pairing mode |url=https://insider.razer.com/mice-and-surfaces-9/pro-click-mini-bluetooth-unable-to-enter-pairing-mode-48340 |url-status=live |archive-url=https://web.archive.org/web/20250421165003/https://insider.razer.com/mice-and-surfaces-9/pro-click-mini-bluetooth-unable-to-enter-pairing-mode-48340 |archive-date=2025-04-21 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=Razer Click Pro Mini Bluetooth not working |url=https://insider.razer.com/mice-and-surfaces-9/razer-click-pro-mini-bluetooth-not-working-60217 |url-status=live |archive-url=https://web.archive.org/web/20250421165053/https://insider.razer.com/mice-and-surfaces-9/razer-click-pro-mini-bluetooth-not-working-60217 |archive-date=2025-04-21 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=A fix for the known pairing Bluetooth issue of the Razer Pro Click |url=https://www.reddit.com/r/razer/comments/17ss4k9/a_fix_for_the_known_pairing_bluetooth_issue_of/ |access-date=2025-04-19 |website=Reddit.com}}</ref><ref>Confirmed through self-conducted troubleshooting.</ref>

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Razer Pro Click and Pro Click Mini

2025-04-21T17:02:14Z

Hermanthegerman: Experimenting with archiving links - no content has changed

==Description==
{{InfoboxProductLine
| Title = Razer Pro Click {{!}}
Razer Pro Click Mini
| Release Year =Razer Pro Click: 2020 {{!}}
Razer Pro Click Mini: 2021
| Product Type =Computer Mice
| In Production =Pro Click Mini: Yes {{!}}
Pro Click: Unclear
| Official Website =https://www.razer.com/gaming-mice/Razer-Pro-Click-Mini/RZ01-03990100-R3U1
| Logo =Razer Pro Click Mini.jpg
}}The Pro Click and Pro Click Mini are wireless optical computer mice offered by Razer<ref>{{Cite web |title=About Razer |url=https://www.razer.com/about-razer |url-status=live |archive-url=https://web.archive.org/web/20250421161223/https://www.razer.com/about-razer |archive-date=2015-04-21 |access-date=2025-04-19 |website=Razer.com}}</ref>. They come with a 2.4 GHz RF USB dongle and Bluetooth pairing capability. Three different Bluetooth profiles can be quickly cycled through with the click of a button to switch between connected devices. A slider allows for quick changes between BT, OFF and 2.4 GHz RF mode. The Razer Synapse software allows for full control over the mapping and the events triggered by clicking the different mouse keys. The Pro Click Mini takes two AA batteries and the non-mini version has a built in rechargable battery. They seem to have been released in 2020<ref>{{Cite web |title=Razer Pro Click Review |url=https://www.pcmag.com/reviews/razer-pro-click-wireless-mouse |access-date=2025-04-19 |website=PCMag.com}}</ref> and 2021<ref>{{Cite web |title=Razer Pro Click Mini Review |url=https://www.pcmag.com/reviews/razer-pro-click-mini |access-date=2025-04-19 |website=PCMag.com}}</ref>. While the Pro Click is not longer listed on Razers own store page as of April 2025, the Pro Click Mini still is<ref>{{Cite web |title=Results matching 'click pro' |url=https://www.razer.com/search/click%20pro |access-date=2025-04-19 |website=Razer.com online shop}}</ref>. Both models are regularly available on many different online shops like Amazon.com. The Pro Click Mini can be fully disassembled down to the main PCB, scroll wheel, upper case with battery holder and the structural parts of the case with a T6 Torx and a PH0 Phillips screwdriver. The Bluetooth chip is a nRF52840 QIAAD0.<ref>Discovered through disassembly.</ref>

==Consumer impact summary==

===User account required to configure devices===
One compelling selling point of Razer gear and the computer mouses is customization of the devices. This can be done through the Synapse software<ref>{{Cite web |title=Synapse 4 |url=https://www.razer.com/synapse-4 |access-date=2025-04-19 |website=Razer.com}}</ref>. As of April 2025, there is no convenient way of using the Synapse software on Windows without having to create a user account and being connected to the internet<ref>{{Cite web |title=Synapse 3.0 Offline mode |url=https://insider.razer.com/razer-synapse-3-29/synapse-3-0-offline-mode-38431 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref>. There may have been ways to circumvent this in the past<ref>{{Cite web |date=2018 |title=Synapse without a login |url=https://www.reddit.com/r/razer/comments/978py2/synapse_without_a_log_in/ |access-date=2025-04-19 |website=Reddit.com}}</ref>. Version 3.5.1215.121019 (released in 2020) seems to work with limited functionality with a "Guest" account (no login), which still allows for a full configuration of the devices<ref>Own user experience.</ref>. For Linux, there is an open source alternative for the software<ref>{{Cite web |title=OpenRazer Features |url=https://openrazer.github.io/ |access-date=2025-04-19 |website=OpenRazer.Github.io}}</ref>. A Windows port of this Linux software exists, but as of April 2025 the files have not been updated for at least four years<ref>{{Cite web |title=OpenRazer win32 |url=https://github.com/CalcProgrammer1/openrazer-win32 |access-date=2025-04-19 |website=Github.com/CalcProgrammer1}}</ref> (the port might still work regardless).

===Bluetooth functionality breaks due to supposed firm ware error===
It has been reported on many occasions, that the Bluetooth functionality of the Pro Click and Pro Click Mini devices can easily break during normal use.

The Bluetooth functionality is limited to three different actions by design: A slider enables Bluetooth, a button cycles through three different connection profiles and if not already connected, a channel goes directly into pairing mode. Channels are identified by colors (blue, green, yellow). Pairing mode is displayed by a blink-blink-pause pattern, connection mode by a single long on-time before the LED turns off<ref>{{Cite web |title=How to pair or connect a wireless mouse to a system via Bluetooth or USB Dongle |url=https://mysupport.razer.com/app/answers/detail/a_id/5387/~/how-to-pair-or-connect-a-wireless-mouse-to-a-system-via-bluetooth-or-usb-dongle |access-date=2025-04-19 |website=Mysupport.Razer.com}}</ref>.

Users of the devices have noticed, that once every channel has been paired to a device once, one can no longer enter pairing mode in any channel. The LED keeps blinking, but the device can not be seen by any other Bluetooth-capable device in range. The computer mice might not even connect to formerly paired devices anymore<ref>Own experience while troubleshooting.</ref>. Pressing the button for three-five seconds or longer also does nothing. Since there are no hardware-reset buttons or similar measures built into the device, there is no physical way of resetting the connections. Some users have reported, that connecting to an Android or Linux device can teporarily "fix" this bug. However, this seems to require at least one of the three channels to be still free to connect. Some users supposedly had success in disconnecting and then completely removing their mice from the Bluetooth list of their Windows or Linux devices. Firmware updates have yet to address the bug. When all three Bluetooth channels are blocked by the bug, there is no way for the Synapse software to recognize the device anymore. It seems, the RF USB dongle does not offer extended connectivity and only transmits mouse movement and button presses. The functionality of the RF dongle is not affected in any way by the bug. Without a possibility to connect to Razer update software<ref>{{Cite web |title=Software and Firmware Updates for Razer Peripherals |url=https://mysupport.razer.com/app/answers/detail/a_id/4166/~/software-and-firmware-updates-for-razer-peripherals |access-date=2025-04-19 |website=Mysupport.Razer.com}}</ref>, firmware updates for the mice are impossible to conduct (updating the RF USB dongle is still possible, but this will not fix the BT issue).

As of April 2025, there is no official statement by Razer regarding this issue. Customer requests are seemingly answered, but end with no solution to the bug other than replacement devices (which may break again soon after).

<ref>{{Cite web |title=Razer Pro Click Bluetooth issue |url=https://insider.razer.com/mice-and-surfaces-9/razer-pro-click-bluetooth-issue-69899 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=Pro Click Mini Bluetooth unable to enter pairing mode |url=https://insider.razer.com/mice-and-surfaces-9/pro-click-mini-bluetooth-unable-to-enter-pairing-mode-48340 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=Razer Click Pro Mini Bluetooth not working |url=https://insider.razer.com/mice-and-surfaces-9/razer-click-pro-mini-bluetooth-not-working-60217 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=A fix for the known pairing Bluetooth issue of the Razer Pro Click |url=https://www.reddit.com/r/razer/comments/17ss4k9/a_fix_for_the_known_pairing_bluetooth_issue_of/ |access-date=2025-04-19 |website=Reddit.com}}</ref><ref>Confirmed through self-conducted troubleshooting.</ref>

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Razer Pro Click and Pro Click Mini

2025-04-19T16:10:55Z

Hermanthegerman: Spelling

==Description==
{{InfoboxProductLine
| Title = Razer Pro Click {{!}}
Razer Pro Click Mini
| Release Year =Razer Pro Click: 2020 {{!}}
Razer Pro Click Mini: 2021
| Product Type =Computer Mice
| In Production =Pro Click Mini: Yes {{!}}
Pro Click: Unclear
| Official Website =https://www.razer.com/gaming-mice/Razer-Pro-Click-Mini/RZ01-03990100-R3U1
| Logo =Razer Pro Click Mini.jpg
}}The Pro Click and Pro Click Mini are wireless optical computer mice offered by Razer<ref>{{Cite web |title=About Razer |url=https://www.razer.com/about-razer |access-date=2025-04-19 |website=Razer.com}}</ref>. They come with a 2.4 GHz RF USB dongle and Bluetooth pairing capability. Three different Bluetooth profiles can be quickly cycled through with the click of a button to switch between connected devices. A slider allows for quick changes between BT, OFF and 2.4 GHz RF mode. The Razer Synapse software allows for full control over the mapping and the events triggered by clicking the different mouse keys. The Pro Click Mini takes two AA batteries and the non-mini version has a built in rechargable battery. They seem to have been released in 2020<ref>{{Cite web |title=Razer Pro Click Review |url=https://www.pcmag.com/reviews/razer-pro-click-wireless-mouse |access-date=2025-04-19 |website=PCMag.com}}</ref> and 2021<ref>{{Cite web |title=Razer Pro Click Mini Review |url=https://www.pcmag.com/reviews/razer-pro-click-mini |access-date=2025-04-19 |website=PCMag.com}}</ref>. While the Pro Click is not longer listed on Razers own store page as of April 2025, the Pro Click Mini still is<ref>{{Cite web |title=Results matching 'click pro' |url=https://www.razer.com/search/click%20pro |access-date=2025-04-19 |website=Razer.com online shop}}</ref>. Both models are regularly available on many different online shops like Amazon.com. The Pro Click Mini can be fully disassembled down to the main PCB, scroll wheel, upper case with battery holder and the structural parts of the case with a T6 Torx and a PH0 Phillips screwdriver. The Bluetooth chip is a nRF52840 QIAAD0.<ref>Discovered through disassembly.</ref>

==Consumer impact summary==

===User account required to configure devices===
One compelling selling point of Razer gear and the computer mouses is customization of the devices. This can be done through the Synapse software<ref>{{Cite web |title=Synapse 4 |url=https://www.razer.com/synapse-4 |access-date=2025-04-19 |website=Razer.com}}</ref>. As of April 2025, there is no convenient way of using the Synapse software on Windows without having to create a user account and being connected to the internet<ref>{{Cite web |title=Synapse 3.0 Offline mode |url=https://insider.razer.com/razer-synapse-3-29/synapse-3-0-offline-mode-38431 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref>. There may have been ways to circumvent this in the past<ref>{{Cite web |date=2018 |title=Synapse without a login |url=https://www.reddit.com/r/razer/comments/978py2/synapse_without_a_log_in/ |access-date=2025-04-19 |website=Reddit.com}}</ref>. Version 3.5.1215.121019 (released in 2020) seems to work with limited functionality with a "Guest" account (no login), which still allows for a full configuration of the devices<ref>Own user experience.</ref>. For Linux, there is an open source alternative for the software<ref>{{Cite web |title=OpenRazer Features |url=https://openrazer.github.io/ |access-date=2025-04-19 |website=OpenRazer.Github.io}}</ref>. A Windows port of this Linux software exists, but as of April 2025 the files have not been updated for at least four years<ref>{{Cite web |title=OpenRazer win32 |url=https://github.com/CalcProgrammer1/openrazer-win32 |access-date=2025-04-19 |website=Github.com/CalcProgrammer1}}</ref> (the port might still work regardless).

===Bluetooth functionality breaks due to supposed firm ware error===
It has been reported on many occasions, that the Bluetooth functionality of the Pro Click and Pro Click Mini devices can easily break during normal use.

The Bluetooth functionality is limited to three different actions by design: A slider enables Bluetooth, a button cycles through three different connection profiles and if not already connected, a channel goes directly into pairing mode. Channels are identified by colors (blue, green, yellow). Pairing mode is displayed by a blink-blink-pause pattern, connection mode by a single long on-time before the LED turns off<ref>{{Cite web |title=How to pair or connect a wireless mouse to a system via Bluetooth or USB Dongle |url=https://mysupport.razer.com/app/answers/detail/a_id/5387/~/how-to-pair-or-connect-a-wireless-mouse-to-a-system-via-bluetooth-or-usb-dongle |access-date=2025-04-19 |website=Mysupport.Razer.com}}</ref>.

Users of the devices have noticed, that once every channel has been paired to a device once, one can no longer enter pairing mode in any channel. The LED keeps blinking, but the device can not be seen by any other Bluetooth-capable device in range. The computer mice might not even connect to formerly paired devices anymore<ref>Own experience while troubleshooting.</ref>. Pressing the button for three-five seconds or longer also does nothing. Since there are no hardware-reset buttons or similar measures built into the device, there is no physical way of resetting the connections. Some users have reported, that connecting to an Android or Linux device can teporarily "fix" this bug. However, this seems to require at least one of the three channels to be still free to connect. Some users supposedly had success in disconnecting and then completely removing their mice from the Bluetooth list of their Windows or Linux devices. Firmware updates have yet to address the bug. When all three Bluetooth channels are blocked by the bug, there is no way for the Synapse software to recognize the device anymore. It seems, the RF USB dongle does not offer extended connectivity and only transmits mouse movement and button presses. The functionality of the RF dongle is not affected in any way by the bug. Without a possibility to connect to Razer update software<ref>{{Cite web |title=Software and Firmware Updates for Razer Peripherals |url=https://mysupport.razer.com/app/answers/detail/a_id/4166/~/software-and-firmware-updates-for-razer-peripherals |access-date=2025-04-19 |website=Mysupport.Razer.com}}</ref>, firmware updates for the mice are impossible to conduct (updating the RF USB dongle is still possible, but this will not fix the BT issue).

As of April 2025, there is no official statement by Razer regarding this issue. Customer requests are seemingly answered, but end with no solution to the bug other than replacement devices (which may break again soon after).

<ref>{{Cite web |title=Razer Pro Click Bluetooth issue |url=https://insider.razer.com/mice-and-surfaces-9/razer-pro-click-bluetooth-issue-69899 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=Pro Click Mini Bluetooth unable to enter pairing mode |url=https://insider.razer.com/mice-and-surfaces-9/pro-click-mini-bluetooth-unable-to-enter-pairing-mode-48340 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=Razer Click Pro Mini Bluetooth not working |url=https://insider.razer.com/mice-and-surfaces-9/razer-click-pro-mini-bluetooth-not-working-60217 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=A fix for the known pairing Bluetooth issue of the Razer Pro Click |url=https://www.reddit.com/r/razer/comments/17ss4k9/a_fix_for_the_known_pairing_bluetooth_issue_of/ |access-date=2025-04-19 |website=Reddit.com}}</ref><ref>Confirmed through self-conducted troubleshooting.</ref>

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Razer Pro Click and Pro Click Mini

2025-04-19T16:07:54Z

Hermanthegerman: Added minor but important info about the RF dongle being unaffected by the bug.

==Description==
{{InfoboxProductLine
| Title = Razer Pro Click {{!}}
Razer Pro Click Mini
| Release Year =Razer Pro Click: 2020 {{!}}
Razer Pro Click Mini: 2021
| Product Type =Computer Mice
| In Production =Pro Click Mini: Yes {{!}}
Pro Click: Unclear
| Official Website =https://www.razer.com/gaming-mice/Razer-Pro-Click-Mini/RZ01-03990100-R3U1
| Logo =Razer Pro Click Mini.jpg
}}The Pro Click and Pro Click Mini are wireless optical computer mice offered by Razer<ref>{{Cite web |title=About Razer |url=https://www.razer.com/about-razer |access-date=2025-04-19 |website=Razer.com}}</ref>. They come with a 2.4 GHz RF USB dongle and Bluetooth pairing capability. Three different Bluetooth profiles can be quickly cycled through with the click of a button to switch between connected devices. A slider allows for quick changes between BT, OFF and 2.4 GHz RF mode. The Razer Synapse software allows for full control over the mapping and the events triggered by clicking the different mouse keys. The Pro Click Mini takes two AA batteries and the non-mini version has a built in rechargable battery. They seem to have been released in 2020<ref>{{Cite web |title=Razer Pro Click Review |url=https://www.pcmag.com/reviews/razer-pro-click-wireless-mouse |access-date=2025-04-19 |website=PCMag.com}}</ref> and 2021<ref>{{Cite web |title=Razer Pro Click Mini Review |url=https://www.pcmag.com/reviews/razer-pro-click-mini |access-date=2025-04-19 |website=PCMag.com}}</ref>. While the Pro Click is not longer listed on Razers own store page as of April 2025, the Pro Click Mini still is<ref>{{Cite web |title=Results matching 'click pro' |url=https://www.razer.com/search/click%20pro |access-date=2025-04-19 |website=Razer.com online shop}}</ref>. Both models are regularly available on many different online shops like Amazon.com. The Pro Click Mini can be fully disassembled down to the main PCB, scroll wheel, upper case with battery holder and the structural parts of the case with a T6 Torx and a PH0 Phillips screwdriver. The Bluetooth chip is a nRF52840 QIAAD0.<ref>Discovered through disassembly.</ref>

==Consumer impact summary==

===User account required to configure devices===
One compelling selling point of Razer gear and the computer mouses is customization of the devices. This can be done through the Synapse software<ref>{{Cite web |title=Synapse 4 |url=https://www.razer.com/synapse-4 |access-date=2025-04-19 |website=Razer.com}}</ref>. As of April 2025, there is no convenient way of using the Synapse software on Windows without having to create a user account and being connected to the internet<ref>{{Cite web |title=Synapse 3.0 Offline mode |url=https://insider.razer.com/razer-synapse-3-29/synapse-3-0-offline-mode-38431 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref>. There may have been ways to circumvent this in the past<ref>{{Cite web |date=2018 |title=Synapse without a login |url=https://www.reddit.com/r/razer/comments/978py2/synapse_without_a_log_in/ |access-date=2025-04-19 |website=Reddit.com}}</ref>. Version 3.5.1215.121019 (released in 2020) seems to work with limited functionality with a "Guest" account (no login), which still allows for a full configuration of the devices<ref>Own user experience.</ref>. For Linux, there is an open source alternative for the software<ref>{{Cite web |title=OpenRazer Features |url=https://openrazer.github.io/ |access-date=2025-04-19 |website=OpenRazer.Github.io}}</ref>. A Windows port of this Linux software exists, but as of April 2025 the files have not been updated for at least four years<ref>{{Cite web |title=OpenRazer win32 |url=https://github.com/CalcProgrammer1/openrazer-win32 |access-date=2025-04-19 |website=Github.com/CalcProgrammer1}}</ref> (the port might still work regardless).

===Bluetooth functionality breaks due to supposed firm ware error===
It has been reported on many occasions, that the Bluetooth functionality of the Pro Click and Pro Click Mini devices can easily break during normal use.

The Bluetooth functionality is limited to three different actions by design: A slider enables Bluetooth, a button cycles through three different connection profiles and if not already connected, a channel goes directly into pairing mode. Channels are identified by colors (blue, green, yellow). Pairing mode is displayed by a blink-blink-pause pattern, connection mode by a single long on-time before the LED turns off<ref>{{Cite web |title=How to pair or connect a wireless mouse to a system via Bluetooth or USB Dongle |url=https://mysupport.razer.com/app/answers/detail/a_id/5387/~/how-to-pair-or-connect-a-wireless-mouse-to-a-system-via-bluetooth-or-usb-dongle |access-date=2025-04-19 |website=Mysupport.Razer.com}}</ref>.

Users of the devices have noticed, that once every channel has been paired to a device once, one can no longer enter pairing mode in any channel. The LED keeps blinking, but the device can not be seen by any other Bluetooth-capable device in range. The computer mice might not even connect to formerly paired devices anymore<ref>Own experience while troubleshooting.</ref>. Pressing the button for three-five seconds or longer also does nothing. Since there are no hardware-reset buttons or similar measures built into the device, there is no physical way of resetting the connections. Some users have reported, that connecting to an Android or Linux device can teporarily "fix" this bug. However, this seems to require at least one of the three channels to be still free to connect. Some users supposedly had success in disconnecting and then completely removing their mice from the Bluetooth list of their Windows or Linux devices. Firmware updates have yet to address the bug. When all three Bluetooth channels are blocked by the bug, there is no way for the Synapse software to recognize the device anymore. It seems, the RF USB dongle does not offer extended connectivity and only transmits mouse movement and button presses. The functionality of the RF dongle is not affected it any way by the bug. Without a possibility to connect to Razer update software<ref>{{Cite web |title=Software and Firmware Updates for Razer Peripherals |url=https://mysupport.razer.com/app/answers/detail/a_id/4166/~/software-and-firmware-updates-for-razer-peripherals |access-date=2025-04-19 |website=Mysupport.Razer.com}}</ref>, firmware updates for the mice are impossible to conduct (updating the RF USB dongle is still possible, but this will not fix the BT issue).

As of April 2025, there is no official statement by Razer regarding this issue. Customer requests are seemingly answered, but end with no solution to the bug other than replacement devices (which may break again soon after).

<ref>{{Cite web |title=Razer Pro Click Bluetooth issue |url=https://insider.razer.com/mice-and-surfaces-9/razer-pro-click-bluetooth-issue-69899 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=Pro Click Mini Bluetooth unable to enter pairing mode |url=https://insider.razer.com/mice-and-surfaces-9/pro-click-mini-bluetooth-unable-to-enter-pairing-mode-48340 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=Razer Click Pro Mini Bluetooth not working |url=https://insider.razer.com/mice-and-surfaces-9/razer-click-pro-mini-bluetooth-not-working-60217 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=A fix for the known pairing Bluetooth issue of the Razer Pro Click |url=https://www.reddit.com/r/razer/comments/17ss4k9/a_fix_for_the_known_pairing_bluetooth_issue_of/ |access-date=2025-04-19 |website=Reddit.com}}</ref><ref>Confirmed through self-conducted troubleshooting.</ref>

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Razer Pro Click and Pro Click Mini

2025-04-19T16:04:57Z

Hermanthegerman: Rephrased a sentence for better understanding.

==Description==
{{InfoboxProductLine
| Title = Razer Pro Click {{!}}
Razer Pro Click Mini
| Release Year =Razer Pro Click: 2020 {{!}}
Razer Pro Click Mini: 2021
| Product Type =Computer Mice
| In Production =Pro Click Mini: Yes {{!}}
Pro Click: Unclear
| Official Website =https://www.razer.com/gaming-mice/Razer-Pro-Click-Mini/RZ01-03990100-R3U1
| Logo =Razer Pro Click Mini.jpg
}}The Pro Click and Pro Click Mini are wireless optical computer mice offered by Razer<ref>{{Cite web |title=About Razer |url=https://www.razer.com/about-razer |access-date=2025-04-19 |website=Razer.com}}</ref>. They come with a 2.4 GHz RF USB dongle and Bluetooth pairing capability. Three different Bluetooth profiles can be quickly cycled through with the click of a button to switch between connected devices. A slider allows for quick changes between BT, OFF and 2.4 GHz RF mode. The Razer Synapse software allows for full control over the mapping and the events triggered by clicking the different mouse keys. The Pro Click Mini takes two AA batteries and the non-mini version has a built in rechargable battery. They seem to have been released in 2020<ref>{{Cite web |title=Razer Pro Click Review |url=https://www.pcmag.com/reviews/razer-pro-click-wireless-mouse |access-date=2025-04-19 |website=PCMag.com}}</ref> and 2021<ref>{{Cite web |title=Razer Pro Click Mini Review |url=https://www.pcmag.com/reviews/razer-pro-click-mini |access-date=2025-04-19 |website=PCMag.com}}</ref>. While the Pro Click is not longer listed on Razers own store page as of April 2025, the Pro Click Mini still is<ref>{{Cite web |title=Results matching 'click pro' |url=https://www.razer.com/search/click%20pro |access-date=2025-04-19 |website=Razer.com online shop}}</ref>. Both models are regularly available on many different online shops like Amazon.com. The Pro Click Mini can be fully disassembled down to the main PCB, scroll wheel, upper case with battery holder and the structural parts of the case with a T6 Torx and a PH0 Phillips screwdriver. The Bluetooth chip is a nRF52840 QIAAD0.<ref>Discovered through disassembly.</ref>

==Consumer impact summary==

===User account required to configure devices===
One compelling selling point of Razer gear and the computer mouses is customization of the devices. This can be done through the Synapse software<ref>{{Cite web |title=Synapse 4 |url=https://www.razer.com/synapse-4 |access-date=2025-04-19 |website=Razer.com}}</ref>. As of April 2025, there is no convenient way of using the Synapse software on Windows without having to create a user account and being connected to the internet<ref>{{Cite web |title=Synapse 3.0 Offline mode |url=https://insider.razer.com/razer-synapse-3-29/synapse-3-0-offline-mode-38431 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref>. There may have been ways to circumvent this in the past<ref>{{Cite web |date=2018 |title=Synapse without a login |url=https://www.reddit.com/r/razer/comments/978py2/synapse_without_a_log_in/ |access-date=2025-04-19 |website=Reddit.com}}</ref>. Version 3.5.1215.121019 (released in 2020) seems to work with limited functionality with a "Guest" account (no login), which still allows for a full configuration of the devices<ref>Own user experience.</ref>. For Linux, there is an open source alternative for the software<ref>{{Cite web |title=OpenRazer Features |url=https://openrazer.github.io/ |access-date=2025-04-19 |website=OpenRazer.Github.io}}</ref>. A Windows port of this Linux software exists, but as of April 2025 the files have not been updated for at least four years<ref>{{Cite web |title=OpenRazer win32 |url=https://github.com/CalcProgrammer1/openrazer-win32 |access-date=2025-04-19 |website=Github.com/CalcProgrammer1}}</ref> (the port might still work regardless).

===Bluetooth functionality breaks due to supposed firm ware error===
It has been reported on many occasions, that the Bluetooth functionality of the Pro Click and Pro Click Mini devices can easily break during normal use.

The Bluetooth functionality is limited to three different actions by design: A slider enables Bluetooth, a button cycles through three different connection profiles and if not already connected, a channel goes directly into pairing mode. Channels are identified by colors (blue, green, yellow). Pairing mode is displayed by a blink-blink-pause pattern, connection mode by a single long on-time before the LED turns off<ref>{{Cite web |title=How to pair or connect a wireless mouse to a system via Bluetooth or USB Dongle |url=https://mysupport.razer.com/app/answers/detail/a_id/5387/~/how-to-pair-or-connect-a-wireless-mouse-to-a-system-via-bluetooth-or-usb-dongle |access-date=2025-04-19 |website=Mysupport.Razer.com}}</ref>.

Users of the devices have noticed, that once every channel has been paired to a device once, one can no longer enter pairing mode in any channel. The LED keeps blinking, but the device can not be seen by any other Bluetooth-capable device in range. The computer mice might not even connect to formerly paired devices anymore<ref>Own experience while troubleshooting.</ref>. Pressing the button for three-five seconds or longer also does nothing. Since there are no hardware-reset buttons or similar measures built into the device, there is no physical way of resetting the connections. Some users have reported, that connecting to an Android or Linux device can teporarily "fix" this bug. However, this seems to require at least one of the three channels to be still free to connect. Some users supposedly had success in disconnecting and then completely removing their mice from the Bluetooth list of their Windows or Linux devices. Firmware updates have yet to address the bug. When all three Bluetooth channels are blocked by the bug, there is no way for the Synapse software to recognize the device anymore. It seems, the RF USB dongle does not offer extended connectivity and only transmits mouse movement and button presses. Without a possibility to connect to Razer update software<ref>{{Cite web |title=Software and Firmware Updates for Razer Peripherals |url=https://mysupport.razer.com/app/answers/detail/a_id/4166/~/software-and-firmware-updates-for-razer-peripherals |access-date=2025-04-19 |website=Mysupport.Razer.com}}</ref>, firmware updates for the mice are impossible to conduct (updating the RF USB dongle is still possible, but this will not fix the BT issue).

As of April 2025, there is no official statement by Razer regarding this issue. Customer requests are seemingly answered, but end with no solution to the bug other than replacement devices (which may break again soon after).

<ref>{{Cite web |title=Razer Pro Click Bluetooth issue |url=https://insider.razer.com/mice-and-surfaces-9/razer-pro-click-bluetooth-issue-69899 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=Pro Click Mini Bluetooth unable to enter pairing mode |url=https://insider.razer.com/mice-and-surfaces-9/pro-click-mini-bluetooth-unable-to-enter-pairing-mode-48340 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=Razer Click Pro Mini Bluetooth not working |url=https://insider.razer.com/mice-and-surfaces-9/razer-click-pro-mini-bluetooth-not-working-60217 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=A fix for the known pairing Bluetooth issue of the Razer Pro Click |url=https://www.reddit.com/r/razer/comments/17ss4k9/a_fix_for_the_known_pairing_bluetooth_issue_of/ |access-date=2025-04-19 |website=Reddit.com}}</ref><ref>Confirmed through self-conducted troubleshooting.</ref>

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Razer Pro Click and Pro Click Mini

2025-04-19T05:24:47Z

Hermanthegerman: Spelling

==Description==
{{InfoboxProductLine
| Title = Razer Pro Click {{!}}
Razer Pro Click Mini
| Release Year =Razer Pro Click: 2020 {{!}}
Razer Pro Click Mini: 2021
| Product Type =Computer Mice
| In Production =Pro Click Mini: Yes {{!}}
Pro Click: Unclear
| Official Website =https://www.razer.com/gaming-mice/Razer-Pro-Click-Mini/RZ01-03990100-R3U1
| Logo =Razer Pro Click Mini.jpg
}}The Pro Click and Pro Click Mini are wireless optical computer mice offered by Razer<ref>{{Cite web |title=About Razer |url=https://www.razer.com/about-razer |access-date=2025-04-19 |website=Razer.com}}</ref>. They come with a 2.4 GHz RF USB dongle and Bluetooth pairing capability. Three different Bluetooth profiles can be quickly cycled through with the click of a button to change between devices. A slider allows for quick changes between BT, OFF and 2.4 GHz RF mode. The Razer Synapse software allows for full control over the mapping and the events triggered by clicking the different mouse keys. The Pro Click Mini takes two AA batteries and the non-mini version has a built in rechargable battery. They seem to have been released in 2020<ref>{{Cite web |title=Razer Pro Click Review |url=https://www.pcmag.com/reviews/razer-pro-click-wireless-mouse |access-date=2025-04-19 |website=PCMag.com}}</ref> and 2021<ref>{{Cite web |title=Razer Pro Click Mini Review |url=https://www.pcmag.com/reviews/razer-pro-click-mini |access-date=2025-04-19 |website=PCMag.com}}</ref>. While the Pro Click is not longer listed on Razers own store page as of April 2025, the Pro Click Mini still is<ref>{{Cite web |title=Results matching 'click pro' |url=https://www.razer.com/search/click%20pro |access-date=2025-04-19 |website=Razer.com online shop}}</ref>. Both models are regularly available on many different online shops like Amazon.com. The Pro Click Mini can be fully disassembled down to the main PCB, scroll wheel, upper case with battery holder and the structural parts of the case with a T6 Torx and a PH0 Phillips screwdriver. The Bluetooth chip is a nRF52840 QIAAD0.<ref>Discovered through disassembly.</ref>

==Consumer impact summary==

===User account required to configure devices===
One compelling selling point of Razer gear and the computer mouses is customization of the devices. This can be done through the Synapse software<ref>{{Cite web |title=Synapse 4 |url=https://www.razer.com/synapse-4 |access-date=2025-04-19 |website=Razer.com}}</ref>. As of April 2025, there is no convenient way of using the Synapse software on Windows without having to create a user account and being connected to the internet<ref>{{Cite web |title=Synapse 3.0 Offline mode |url=https://insider.razer.com/razer-synapse-3-29/synapse-3-0-offline-mode-38431 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref>. There may have been ways to circumvent this in the past<ref>{{Cite web |date=2018 |title=Synapse without a login |url=https://www.reddit.com/r/razer/comments/978py2/synapse_without_a_log_in/ |access-date=2025-04-19 |website=Reddit.com}}</ref>. Version 3.5.1215.121019 (released in 2020) seems to work with limited functionality with a "Guest" account (no login), which still allows for a full configuration of the devices<ref>Own user experience.</ref>. For Linux, there is an open source alternative for the software<ref>{{Cite web |title=OpenRazer Features |url=https://openrazer.github.io/ |access-date=2025-04-19 |website=OpenRazer.Github.io}}</ref>. A Windows port of this Linux software exists, but as of April 2025 the files have not been updated for at least four years<ref>{{Cite web |title=OpenRazer win32 |url=https://github.com/CalcProgrammer1/openrazer-win32 |access-date=2025-04-19 |website=Github.com/CalcProgrammer1}}</ref> (the port might still work regardless).

===Bluetooth functionality breaks due to supposed firm ware error===
It has been reported on many occasions, that the Bluetooth functionality of the Pro Click and Pro Click Mini devices can easily break during normal use.

The Bluetooth functionality is limited to three different actions by design: A slider enables Bluetooth, a button cycles through three different connection profiles and if not already connected, a channel goes directly into pairing mode. Channels are identified by colors (blue, green, yellow). Pairing mode is displayed by a blink-blink-pause pattern, connection mode by a single long on-time before the LED turns off<ref>{{Cite web |title=How to pair or connect a wireless mouse to a system via Bluetooth or USB Dongle |url=https://mysupport.razer.com/app/answers/detail/a_id/5387/~/how-to-pair-or-connect-a-wireless-mouse-to-a-system-via-bluetooth-or-usb-dongle |access-date=2025-04-19 |website=Mysupport.Razer.com}}</ref>.

Users of the devices have noticed, that once every channel has been paired to a device once, one can no longer enter pairing mode in any channel. The LED keeps blinking, but the device can not be seen by any other Bluetooth-capable device in range. The computer mice might not even connect to formerly paired devices anymore<ref>Own experience while troubleshooting.</ref>. Pressing the button for three-five seconds or longer also does nothing. Since there are no hardware-reset buttons or similar measures built into the device, there is no physical way of resetting the connections. Some users have reported, that connecting to an Android or Linux device can teporarily "fix" this bug. However, this seems to require at least one of the three channels to be still free to connect. Some users supposedly had success in disconnecting and then completely removing their mice from the Bluetooth list of their Windows or Linux devices. Firmware updates have yet to address the bug. When all three Bluetooth channels are blocked by the bug, there is no way for the Synapse software to recognize the device anymore. It seems, the RF USB dongle does not offer extended connectivity and only transmits mouse movement and button presses. Without a possibility to connect to Razer update software<ref>{{Cite web |title=Software and Firmware Updates for Razer Peripherals |url=https://mysupport.razer.com/app/answers/detail/a_id/4166/~/software-and-firmware-updates-for-razer-peripherals |access-date=2025-04-19 |website=Mysupport.Razer.com}}</ref>, firmware updates for the mice are impossible to conduct (updating the RF USB dongle is still possible, but this will not fix the BT issue).

As of April 2025, there is no official statement by Razer regarding this issue. Customer requests are seemingly answered, but end with no solution to the bug other than replacement devices (which may break again soon after).

<ref>{{Cite web |title=Razer Pro Click Bluetooth issue |url=https://insider.razer.com/mice-and-surfaces-9/razer-pro-click-bluetooth-issue-69899 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=Pro Click Mini Bluetooth unable to enter pairing mode |url=https://insider.razer.com/mice-and-surfaces-9/pro-click-mini-bluetooth-unable-to-enter-pairing-mode-48340 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=Razer Click Pro Mini Bluetooth not working |url=https://insider.razer.com/mice-and-surfaces-9/razer-click-pro-mini-bluetooth-not-working-60217 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=A fix for the known pairing Bluetooth issue of the Razer Pro Click |url=https://www.reddit.com/r/razer/comments/17ss4k9/a_fix_for_the_known_pairing_bluetooth_issue_of/ |access-date=2025-04-19 |website=Reddit.com}}</ref><ref>Confirmed through self-conducted troubleshooting.</ref>

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

User:Hermanthegerman

2025-04-19T05:02:17Z

Hermanthegerman: Created page with "Hi! I am a German engineer, self-taught PC and electronics enthusiast and right to repair advocate since I took apart my fist device as a kid out of curiosity (GameBoy Color - it did not make it)."

Hi! I am a German engineer, self-taught PC and electronics enthusiast and right to repair advocate since I took apart my fist device as a kid out of curiosity (GameBoy Color - it did not make it).

Razer Pro Click and Pro Click Mini

2025-04-19T04:51:33Z

Hermanthegerman: Spelling

==Description==
{{InfoboxProductLine
| Title = Razer Pro Click {{!}}
Razer Pro Click Mini
| Release Year =Razer Pro Click: 2020 {{!}}
Razer Pro Click Mini: 2021
| Product Type =Computer Mice
| In Production =Pro Click Mini: Yes {{!}}
Pro Click: Unclear
| Official Website =https://www.razer.com/gaming-mice/Razer-Pro-Click-Mini/RZ01-03990100-R3U1
| Logo =Razer Pro Click Mini.jpg
}}The Pro Click and Pro Click Mini are wireless optical computer mice offered by Razer<ref>{{Cite web |title=About Razer |url=https://www.razer.com/about-razer |access-date=2025-04-19 |website=Razer.com}}</ref>. They come with a 2.4 GHz RF USB dongle and Bluetooth pairing capability. Three different Bluetooth profiles can be quickly cycled through with the click of a button to change between devices. A slider allows for quick changes between BT, OFF and 2.4 GHz RF mode. The Razer Synapse software allows for full control over the mapping and the events triggered by clicking the different mouse keys. The Pro Click Mini takes two AA batteries and the non-mini version has a built in rechargable battery. They seem to have been released in 2020<ref>{{Cite web |title=Razer Pro Click Review |url=https://www.pcmag.com/reviews/razer-pro-click-wireless-mouse |access-date=2025-04-19 |website=PCMag.com}}</ref> and 2021<ref>{{Cite web |title=Razer Pro Click Mini Review |url=https://www.pcmag.com/reviews/razer-pro-click-mini |access-date=2025-04-19 |website=PCMag.com}}</ref>. While the Pro Click is not longer listed on Razers own store page as of April 2025, the Pro Click Mini still is<ref>{{Cite web |title=Results matching 'click pro' |url=https://www.razer.com/search/click%20pro |access-date=2025-04-19 |website=Razer.com online shop}}</ref>. Both models are regularly available on many different online shops like Amazon.com. The Pro Click Mini can be fully disassembled down to the main PCB, scroll wheel, upper case with battery holder and the structural parts of the case with a T6 Torx and a PH0 Phillips screwdriver. The Bluetooth chip is a nRF52840 QUIAAD0.<ref>Discovered through disassembly.</ref>

==Consumer impact summary==

===User account required to configure devices===
One compelling selling point of Razer gear and the computer mouses is customization of the devices. This can be done through the Synapse software<ref>{{Cite web |title=Synapse 4 |url=https://www.razer.com/synapse-4 |access-date=2025-04-19 |website=Razer.com}}</ref>. As of April 2025, there is no convenient way of using the Synapse software on Windows without having to create a user account and being connected to the internet<ref>{{Cite web |title=Synapse 3.0 Offline mode |url=https://insider.razer.com/razer-synapse-3-29/synapse-3-0-offline-mode-38431 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref>. There may have been ways to circumvent this in the past<ref>{{Cite web |date=2018 |title=Synapse without a login |url=https://www.reddit.com/r/razer/comments/978py2/synapse_without_a_log_in/ |access-date=2025-04-19 |website=Reddit.com}}</ref>. Version 3.5.1215.121019 (released in 2020) seems to work with limited functionality with a "Guest" account (no login), which still allows for a full configuration of the devices<ref>Own user experience.</ref>. For Linux, there is an open source alternative for the software<ref>{{Cite web |title=OpenRazer Features |url=https://openrazer.github.io/ |access-date=2025-04-19 |website=OpenRazer.Github.io}}</ref>. A Windows port of this Linux software exists, but as of April 2025 the files have not been updated for at least four years<ref>{{Cite web |title=OpenRazer win32 |url=https://github.com/CalcProgrammer1/openrazer-win32 |access-date=2025-04-19 |website=Github.com/CalcProgrammer1}}</ref> (the port might still work regardless).

===Bluetooth functionality breaks due to supposed firm ware error===
It has been reported on many occasions, that the Bluetooth functionality of the Pro Click and Pro Click Mini devices can easily break during normal use.

The Bluetooth functionality is limited to three different actions by design: A slider enables Bluetooth, a button cycles through three different connection profiles and if not already connected, a channel goes directly into pairing mode. Channels are identified by colors (blue, green, yellow). Pairing mode is displayed by a blink-blink-pause pattern, connection mode by a single long on-time before the LED turns off<ref>{{Cite web |title=How to pair or connect a wireless mouse to a system via Bluetooth or USB Dongle |url=https://mysupport.razer.com/app/answers/detail/a_id/5387/~/how-to-pair-or-connect-a-wireless-mouse-to-a-system-via-bluetooth-or-usb-dongle |access-date=2025-04-19 |website=Mysupport.Razer.com}}</ref>.

Users of the devices have noticed, that once every channel has been paired to a device once, one can no longer enter pairing mode in any channel. The LED keeps blinking, but the device can not be seen by any other Bluetooth-capable device in range. The computer mice might not even connect to formerly paired devices anymore<ref>Own experience while troubleshooting.</ref>. Pressing the button for three-five seconds or longer also does nothing. Since there are no hardware-reset buttons or similar measures built into the device, there is no physical way of resetting the connections. Some users have reported, that connecting to an Android or Linux device can teporarily "fix" this bug. However, this seems to require at least one of the three channels to be still free to connect. Some users supposedly had success in disconnecting and then completely removing their mice from the Bluetooth list of their Windows or Linux devices. Firmware updates have yet to address the bug. When all three Bluetooth channels are blocked by the bug, there is no way for the Synapse software to recognize the device anymore. It seems, the RF USB dongle does not offer extended connectivity and only transmits mouse movement and button presses. Without a possibility to connect to Razer update software<ref>{{Cite web |title=Software and Firmware Updates for Razer Peripherals |url=https://mysupport.razer.com/app/answers/detail/a_id/4166/~/software-and-firmware-updates-for-razer-peripherals |access-date=2025-04-19 |website=Mysupport.Razer.com}}</ref>, firmware updates for the mice are impossible to conduct (updating the RF USB dongle is still possible, but this will not fix the BT issue).

As of April 2025, there is no official statement by Razer regarding this issue. Customer requests are seemingly answered, but end with no solution to the bug other than replacement devices (which may break again soon after).

<ref>{{Cite web |title=Razer Pro Click Bluetooth issue |url=https://insider.razer.com/mice-and-surfaces-9/razer-pro-click-bluetooth-issue-69899 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=Pro Click Mini Bluetooth unable to enter pairing mode |url=https://insider.razer.com/mice-and-surfaces-9/pro-click-mini-bluetooth-unable-to-enter-pairing-mode-48340 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=Razer Click Pro Mini Bluetooth not working |url=https://insider.razer.com/mice-and-surfaces-9/razer-click-pro-mini-bluetooth-not-working-60217 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=A fix for the known pairing Bluetooth issue of the Razer Pro Click |url=https://www.reddit.com/r/razer/comments/17ss4k9/a_fix_for_the_known_pairing_bluetooth_issue_of/ |access-date=2025-04-19 |website=Reddit.com}}</ref><ref>Confirmed through self-conducted troubleshooting.</ref>

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Razer Pro Click and Pro Click Mini

2025-04-19T04:47:53Z

Hermanthegerman: Added minor but important detail to BT connection issue description, edited/added some words for better understanding

==Description==
{{InfoboxProductLine
| Title = Razer Pro Click {{!}}
Razer Pro Click Mini
| Release Year =Razer Pro Click: 2020 {{!}}
Razer Pro Click Mini: 2021
| Product Type =Computer Mice
| In Production =Pro Click Mini: Yes {{!}}
Pro Click: Unclear
| Official Website =https://www.razer.com/gaming-mice/Razer-Pro-Click-Mini/RZ01-03990100-R3U1
| Logo =Razer Pro Click Mini.jpg
}}The Pro Click and Pro Click Mini are wireless optical computer mice offered by Razer<ref>{{Cite web |title=About Razer |url=https://www.razer.com/about-razer |access-date=2025-04-19 |website=Razer.com}}</ref>. They come with a 2.4 GHz RF USB dongle and Bluetooth pairing capability. Three different Bluetooth profiles can be quickly cycled through with the click of a button to change between devices. A slider allows for quick changes between BT, OFF and 2.4 GHz RF mode. The Razer Synapse software allows for full control over the mapping and the events triggered by clicking the different mouse keys. The Pro Click Mini takes two AA batteries and the non-mini version has a built in rechargable battery. They seem to have been released in 2020<ref>{{Cite web |title=Razer Pro Click Review |url=https://www.pcmag.com/reviews/razer-pro-click-wireless-mouse |access-date=2025-04-19 |website=PCMag.com}}</ref> and 2021<ref>{{Cite web |title=Razer Pro Click Mini Review |url=https://www.pcmag.com/reviews/razer-pro-click-mini |access-date=2025-04-19 |website=PCMag.com}}</ref>. While the Pro Click is not longer listed on Razers own store page as of April 2025, the Pro Click Mini still is<ref>{{Cite web |title=Results matching 'click pro' |url=https://www.razer.com/search/click%20pro |access-date=2025-04-19 |website=Razer.com online shop}}</ref>. Both models are regularly available on many different online shops like Amazon.com. The Pro Click Mini can be fully disassembled down to the main PCB, scroll wheel, upper case with battery holder and the structural parts of the case with a T6 Torx and a PH0 Phillips screwdriver. The Bluetooth chip is a nRF52840 QUIAAD0.<ref>Discovered through disassembly.</ref>

==Consumer impact summary==

===User account required to configure devices===
One compelling selling point of Razer gear and the computer mouses is customization of the devices. This can be done through the Synapse software<ref>{{Cite web |title=Synapse 4 |url=https://www.razer.com/synapse-4 |access-date=2025-04-19 |website=Razer.com}}</ref>. As of April 2025, there is no convenient way of using the Synapse software on Windows without having to create a user account and being connected to the internet<ref>{{Cite web |title=Synapse 3.0 Offline mode |url=https://insider.razer.com/razer-synapse-3-29/synapse-3-0-offline-mode-38431 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref>. There may have been ways to circumvent this in the past<ref>{{Cite web |date=2018 |title=Synapse without a login |url=https://www.reddit.com/r/razer/comments/978py2/synapse_without_a_log_in/ |access-date=2025-04-19 |website=Reddit.com}}</ref>. Version 3.5.1215.121019 (released in 2020) seems to work with limited functionality with a "Guest" account (no login), which still allows for a full configuration of the devices<ref>Own user experience.</ref>. For Linux, there is an open source alternative for the software<ref>{{Cite web |title=OpenRazer Features |url=https://openrazer.github.io/ |access-date=2025-04-19 |website=OpenRazer.Github.io}}</ref>. A Windows port of this Linux software exists, but as of April 2025 the files have not been updated for at least four years<ref>{{Cite web |title=OpenRazer win32 |url=https://github.com/CalcProgrammer1/openrazer-win32 |access-date=2025-04-19 |website=Github.com/CalcProgrammer1}}</ref> (the port might still work regardless).

===Bluetooth functionality breaks due to supposed firm ware error===
It has been reported on many occasions, that the Bluetooth functionality of the Pro Click and Pro Click Mini devices can easily break during normal use.

The Bluetooth functionality is limited to three different actions by design: A slider enables Bluetooth, a button cycles through three different connection profiles and if not already connected, a channel goes directly into pairing mode. Channels are identified by colors (blue, green, yellow). Pairing mode is displayed by a blink-blink-pause pattern, connection mode by a single long on-time before the LED turns off<ref>{{Cite web |title=How to pair or connect a wireless mouse to a system via Bluetooth or USB Dongle |url=https://mysupport.razer.com/app/answers/detail/a_id/5387/~/how-to-pair-or-connect-a-wireless-mouse-to-a-system-via-bluetooth-or-usb-dongle |access-date=2025-04-19 |website=Mysupport.Razer.com}}</ref>.

Users of the devices have noticed, that once every channel has been paired to a device once, one can no longer enter pairing mode in any channel. The LED keeps blinking, but the device can not be seen by any other Bluetooth-capable device in range. The computer mice might not even connect to formerly paired devices anymore<ref>Own experience while troubleshooting.</ref>. Pressing the button for three-five seconds or longer also does nothing. Since there are no hardware-reset buttons or similar measures built into the device, there is no physical way of resseting the connections. Some users have reported, that connecting to an Android or Linux device can teporarily "fix" this bug. However, this seems to require at least one of the three channels to be still free to connect. Some users supposedly had success in disconnecting and then completely removing their mice from the Bluetooth list of their Windows or Linux devices. Firmware updates have yet to address the bug. When all three Bluetooth channels are blocked by the bug, there is no way for the Synapse software to recognize the device anymore. It seems, the RF USB dongle does not offer extended connectivity and only transmits mouse movement and button presses. Without a possibility to connect to Razer update software<ref>{{Cite web |title=Software and Firmware Updates for Razer Peripherals |url=https://mysupport.razer.com/app/answers/detail/a_id/4166/~/software-and-firmware-updates-for-razer-peripherals |access-date=2025-04-19 |website=Mysupport.Razer.com}}</ref>, firmware updates for the mice are impossible to conduct (updating the RF USB dongle is still possible, but this will not fix the BT issue).

As of April 2025, there is no official statement by Razer regarding this issue. Customer requests are seemingly answered, but end with no solution to the bug other than replacement devices (which may break again soon after).

<ref>{{Cite web |title=Razer Pro Click Bluetooth issue |url=https://insider.razer.com/mice-and-surfaces-9/razer-pro-click-bluetooth-issue-69899 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=Pro Click Mini Bluetooth unable to enter pairing mode |url=https://insider.razer.com/mice-and-surfaces-9/pro-click-mini-bluetooth-unable-to-enter-pairing-mode-48340 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=Razer Click Pro Mini Bluetooth not working |url=https://insider.razer.com/mice-and-surfaces-9/razer-click-pro-mini-bluetooth-not-working-60217 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=A fix for the known pairing Bluetooth issue of the Razer Pro Click |url=https://www.reddit.com/r/razer/comments/17ss4k9/a_fix_for_the_known_pairing_bluetooth_issue_of/ |access-date=2025-04-19 |website=Reddit.com}}</ref><ref>Confirmed through self-conducted troubleshooting.</ref>

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Razer Pro Click and Pro Click Mini

2025-04-19T04:36:07Z

Hermanthegerman: Spelling, grammar, added some extra info regarding firmware updates

==Description==
{{InfoboxProductLine
| Title = Razer Pro Click {{!}}
Razer Pro Click Mini
| Release Year =Razer Pro Click: 2020 {{!}}
Razer Pro Click Mini: 2021
| Product Type =Computer Mice
| In Production =Pro Click Mini: Yes {{!}}
Pro Click: Unclear
| Official Website =https://www.razer.com/gaming-mice/Razer-Pro-Click-Mini/RZ01-03990100-R3U1
| Logo =Razer Pro Click Mini.jpg
}}The Pro Click and Pro Click Mini are wireless optical computer mice offered by Razer<ref>{{Cite web |title=About Razer |url=https://www.razer.com/about-razer |access-date=2025-04-19 |website=Razer.com}}</ref>. They come with a 2.4 GHz RF USB dongle and Bluetooth pairing capability. Three different Bluetooth profiles can be quickly cycled through with the click of a button to change between devices. A slider allows for quick changes between BT, OFF and 2.4 GHz RF mode. The Razer Synapse software allows for full control over the mapping and the events triggered by clicking the different mouse keys. The Pro Click Mini takes two AA batteries and the non-mini version has a built in rechargable battery. They seem to have been released in 2020<ref>{{Cite web |title=Razer Pro Click Review |url=https://www.pcmag.com/reviews/razer-pro-click-wireless-mouse |access-date=2025-04-19 |website=PCMag.com}}</ref> and 2021<ref>{{Cite web |title=Razer Pro Click Mini Review |url=https://www.pcmag.com/reviews/razer-pro-click-mini |access-date=2025-04-19 |website=PCMag.com}}</ref>. While the Pro Click is not longer listed on Razers own store page as of April 2025, the Pro Click Mini still is<ref>{{Cite web |title=Results matching 'click pro' |url=https://www.razer.com/search/click%20pro |access-date=2025-04-19 |website=Razer.com online shop}}</ref>. Both models are regularly available on many different online shops like Amazon.com. The Pro Click Mini can be fully disassembled down to the main PCB, scroll wheel, upper case with battery holder and the structural parts of the case with a T6 Torx and a PH0 Phillips screwdriver. The Bluetooth chip is a nRF52840 QUIAAD0.<ref>Discovered through disassembly.</ref>

==Consumer impact summary==

===User account required to configure devices===
One compelling selling point of Razer gear and the computer mouses is customization of the devices. This can be done through the Synapse software<ref>{{Cite web |title=Synapse 4 |url=https://www.razer.com/synapse-4 |access-date=2025-04-19 |website=Razer.com}}</ref>. As of April 2025, there is no convenient way of using the Synapse software on Windows without having to create a user account and being connected to the internet<ref>{{Cite web |title=Synapse 3.0 Offline mode |url=https://insider.razer.com/razer-synapse-3-29/synapse-3-0-offline-mode-38431 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref>. There may have been ways to circumvent this in the past<ref>{{Cite web |date=2018 |title=Synapse without a login |url=https://www.reddit.com/r/razer/comments/978py2/synapse_without_a_log_in/ |access-date=2025-04-19 |website=Reddit.com}}</ref>. Version 3.5.1215.121019 (released in 2020) seems to work with limited functionality with a "Guest" account (no login), which still allows for a full configuration of the devices<ref>Own user experience.</ref>. For Linux, there is an open source alternative for the software<ref>{{Cite web |title=OpenRazer Features |url=https://openrazer.github.io/ |access-date=2025-04-19 |website=OpenRazer.Github.io}}</ref>. A Windows port of this Linux software exists, but as of April 2025 the files have not been updated for at least four years<ref>{{Cite web |title=OpenRazer win32 |url=https://github.com/CalcProgrammer1/openrazer-win32 |access-date=2025-04-19 |website=Github.com/CalcProgrammer1}}</ref> (the port might still work regardless).

===Bluetooth functionality breaks due to supposed firm ware error===
It has been reported on many occasions, that the Bluetooth functionality of the Pro Click and Pro Click Mini devices can easily break during normal use.

The Bluetooth functionality is limited to three different actions by design: A slider enables Bluetooth, a button cycles through three different connection profiles and if not already connected, a channel goes directly into pairing mode. Channels are identified by colors (blue, green, yellow). Pairing mode is displayed by a blink-blink-pause pattern, connection mode by a single long on-time before the LED turns off<ref>{{Cite web |title=How to pair or connect a wireless mouse to a system via Bluetooth or USB Dongle |url=https://mysupport.razer.com/app/answers/detail/a_id/5387/~/how-to-pair-or-connect-a-wireless-mouse-to-a-system-via-bluetooth-or-usb-dongle |access-date=2025-04-19 |website=Mysupport.Razer.com}}</ref>.

Users of the devices have noticed, that once every channel has been paired to a device once, one can no longer enter pairing mode in any channel. The LED keeps blinking, but the device can not be seen by any other Bluetooth-capable device in range. Pressing the button for five seconds or longer also does nothing. Since there is no hardware-reset built into the device, there is no physical way of resseting the connections. Some users have reported, that connecting to an Android or Linux device can teporarily "fix" this bug. However, this seems to require at least one of the three channels to be still free to connect. Some users supposedly had success in disconnecting and removing their mouses from the Bluetooth list of their Windows or Linux devices. Firmware updates have yet to address the bug. When all three Bluetooth channels are blocked by the bug, there is no way for the Synapse software to recognize the device anymore. It seems, the RF USB dongle does not offer extended connectivity and only transmits mouse movement and button presses. Without a possibility to connect to Razer software<ref>{{Cite web |title=Software and Firmware Updates for Razer Peripherals |url=https://mysupport.razer.com/app/answers/detail/a_id/4166/~/software-and-firmware-updates-for-razer-peripherals |access-date=2025-04-19 |website=Mysupport.Razer.com}}</ref>, firmware updates for the mice are impossible to conduct (updating the RF USB dongle is still possible, but this will not fix the BT issue).

As of April 2025, there is no official statement by Razer regarding this issue. Customer requests are seemingly answered, but end with no solution to the bug other than replacement devices (which may break again soon after).

<ref>{{Cite web |title=Razer Pro Click Bluetooth issue |url=https://insider.razer.com/mice-and-surfaces-9/razer-pro-click-bluetooth-issue-69899 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=Pro Click Mini Bluetooth unable to enter pairing mode |url=https://insider.razer.com/mice-and-surfaces-9/pro-click-mini-bluetooth-unable-to-enter-pairing-mode-48340 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=Razer Click Pro Mini Bluetooth not working |url=https://insider.razer.com/mice-and-surfaces-9/razer-click-pro-mini-bluetooth-not-working-60217 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=A fix for the known pairing Bluetooth issue of the Razer Pro Click |url=https://www.reddit.com/r/razer/comments/17ss4k9/a_fix_for_the_known_pairing_bluetooth_issue_of/ |access-date=2025-04-19 |website=Reddit.com}}</ref><ref>Confirmed through self-conducted troubleshooting.</ref>

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Razer Pro Click and Pro Click Mini

2025-04-19T03:56:55Z

Hermanthegerman: First version of page created. Feel free to improve/ correct.

== Description ==
{{InfoboxProductLine
| Title = Razer Pro Click {{!}}
Razer Pro Click Mini
| Release Year =Razer Pro Click: 2020 {{!}}
Razer Pro Click Mini: 2021
| Product Type =Computer Mouses
| In Production =Pro Click Mini: Yes {{!}}
Pro Click: Unclear
| Official Website =https://www.razer.com/gaming-mice/Razer-Pro-Click-Mini/RZ01-03990100-R3U1
| Logo =Razer Pro Click Mini.jpg
}}The Pro Click and Pro Click Mini are wireless optical computer mouses offered by Razer<ref>{{Cite web |title=About Razer |url=https://www.razer.com/about-razer |access-date=2025-04-19 |website=Razer.com}}</ref>. They come with a 2.4 GHz RF USB dongle and a Bluetooth pairing capability. Three different Bluetooth profiles can be quickly cycled through with the click of a button to change between devices. A slider allows for quick changes between BT, OFF and 2.4 GHz RF mode. The Razer Synapse software allows for full control over the mapping and the events triggered by clicking of the different mouse keys.The Pro Click Mini takes two AA batteries and the non-mini version has a built in rechargable battery. They seem to have been released in 2020<ref>{{Cite web |title=Razer Pro Click Review |url=https://www.pcmag.com/reviews/razer-pro-click-wireless-mouse |access-date=2025-04-19 |website=PCMag.com}}</ref> and 2021<ref>{{Cite web |title=Razer Pro Click Mini Review |url=https://www.pcmag.com/reviews/razer-pro-click-mini |access-date=2025-04-19 |website=PCMag.com}}</ref>. While the Pro Click is not longer listed on Razers own store page as of April 2025, the Pro Click Mini still is<ref>{{Cite web |title=Results matching 'click pro' |url=https://www.razer.com/search/click%20pro |access-date=2025-04-19 |website=Razer.com online shop}}</ref>. Both models can be found to be regularly available in many different online shops like Amazon.com. The Pro Click Mini can be fully disassembled down to the main PCB, scroll wheel, upper case with battery holder and the structural parts of the case with a T6 Torx and a PH0 Phillips screwdriver. The Bluetooth chip is a nRF52840 QUIAAD0.<ref>Discovered through disassembly.</ref>

==Consumer impact summary==

=== User account required to configure devices ===
One compelling selling point of Razer gear and the computer mouses is customization of the devices. This can be done through the Synapse software<ref>{{Cite web |title=Synapse 4 |url=https://www.razer.com/synapse-4 |access-date=2025-04-19 |website=Razer.com}}</ref>. As of April 2025, there is no convenient way of using the Synapse software on Windows without having to create a user account and being connected to the internet<ref>{{Cite web |title=Synapse 3.0 Offline mode |url=https://insider.razer.com/razer-synapse-3-29/synapse-3-0-offline-mode-38431 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref>. There may have been ways to circumvent this in the past<ref>{{Cite web |date=2018 |title=Synapse without a login |url=https://www.reddit.com/r/razer/comments/978py2/synapse_without_a_log_in/ |access-date=2025-04-19 |website=Reddit.com}}</ref>. Version 3.5.1215.121019 (released in 2020) seems to work with limited functionality with a "Guest" account (no login), which still allows for a full configuration of the devices<ref>Own user experience.</ref>. For Linux, there is an open source alternative for the software<ref>{{Cite web |title=OpenRazer Features |url=https://openrazer.github.io/ |access-date=2025-04-19 |website=OpenRazer.Github.io}}</ref>. A Windows port of this Linux software exists, but as of April 2025 the files have not been updated for at least four years<ref>{{Cite web |title=OpenRazer win32 |url=https://github.com/CalcProgrammer1/openrazer-win32 |access-date=2025-04-19 |website=Github.com/CalcProgrammer1}}</ref> (the port might still work regardless).

=== Bluetooth functionality breaks due to supposed firm ware error ===
It has been reported on many occasions, that the Bluetooth functionality of the Pro Click and Pro Click Mini devices can easily break during normal use.

The Bluetooth functionality is limited to three different actions by design: A slider enables Bluetooth, a button cycles through three different connection profiles and if not already connected, a channel goes directly into pairing mode. Channels are identified by colors (blue, green, yellow). Pairing mode is displayed by a blink-blink-pause pattern, connection mode by a single long on-time before the LED turns off<ref>{{Cite web |title=How to pair or connect a wireless mouse to a system via Bluetooth or USB Dongle |url=https://mysupport.razer.com/app/answers/detail/a_id/5387/~/how-to-pair-or-connect-a-wireless-mouse-to-a-system-via-bluetooth-or-usb-dongle |access-date=2025-04-19 |website=Mysupport.Razer.com}}</ref>.

Users of the devices have noticed that, once every channel has been paired to a device once, one can no longer enter pairing mode in any channel. The LED keeps blinking, but the device can not be seen by any other Bluetooth capable device in range. Pressing the button for five seconds or longer also does nothing. Since there is no hardware-reset built into the device, there is no physical way of resseting the connections. Some users have reported, that connecting to an Android or Linux device can teporarily "fix" this bug. However, this seems to require at least one of the three channels to be still free to connect. Some users supposedly had success in disconnecting and removing their mouses from the Bluetooth list of their Windows or Linux devices. Firmware updates have yet to address the bug. When all three Bluetooth channels are blocked by the bug, there is no way for the Synapse software to recognize the device anymore. It seems, the RF USB dongle does not offer expanded connectivity and only transmits mouse movement and button presses.

As of April 2025, there is no official statement by Razer regarding this issue. Customer requests are seemingly answered, but end with no solution to the bug other than replacement devices (which may break again soon after).

<ref>{{Cite web |title=Razer Pro Click Bluetooth issue |url=https://insider.razer.com/mice-and-surfaces-9/razer-pro-click-bluetooth-issue-69899 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=Pro Click Mini Bluetooth unable to enter pairing mode |url=https://insider.razer.com/mice-and-surfaces-9/pro-click-mini-bluetooth-unable-to-enter-pairing-mode-48340 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=Razer Click Pro Mini Bluetooth not working |url=https://insider.razer.com/mice-and-surfaces-9/razer-click-pro-mini-bluetooth-not-working-60217 |access-date=2025-04-19 |website=Insider.Razer.com}}</ref><ref>{{Cite web |title=A fix for the known pairing Bluetooth issue of the Razer Pro Click |url=https://www.reddit.com/r/razer/comments/17ss4k9/a_fix_for_the_known_pairing_bluetooth_issue_of/ |access-date=2025-04-19 |website=Reddit.com}}</ref><ref>Confirmed through self-conducted troubleshooting.</ref>

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

File:Razer Pro Click Mini.jpg

2025-04-19T03:55:20Z

Hermanthegerman:

Razer Pro Click Mini with 2.4 GHz RF USB dongle.

HP

2025-02-25T22:40:27Z

Hermanthegerman: /* HP adds 15 minutes to all customer service phone calls */ very minor visual edit - changed from heading to sub-heading

{{StubNotice}}

{{InfoboxCompany
| Name = HP Inc.
| Type = Public
| Founded = 1939
| Industry = Information Technology
| Official Website = https://hp.com/
| Logo = HP.png
}}

'''{{wplink|HP Inc.}}''' is an American multinational information technology company formed in 2015 as a successor to the {{wplink|Hewlett-Packard}} company founded in 1939 by {{wplink|Bill Hewlett}} and {{wplink|David Packard}}.

==HP sub-brands==
{| class="wikitable"
|+
!Sub-brand<ref>https://brandcentral.hp.com/us/en/elements/sub-brands.html</ref>
!Description
!Created/Acquired
|-
|OMEN
|High-end focused laptops and desktops lineup, former VoodooPC
|2013
|-
|[[HyperX]]
|High-end gaming peripherals
|2021
|-
|Z by HP
|Professional workstations and laptops
|2009
|-
|HP Wolf Security
|Security service to lock in and add anti-virus to HP laptops for remote offices<ref>https://www.hp.com/us-en/security/endpoint-security-solutions.html</ref>
|2021
|-
|HP Anyware
|Service to create a seamless experience for teams to interact with their digital workspaces from virtually anywhere
|2021
|-
|Fitstation by HP
|Partnership to create personalized tech products like footwear, in 2024 HP took the Fitstation insole platform off the market.<ref>https://www.voxelmatters.com/hp-silently-took-the-fitstation-insole-platform-off-the-market/</ref>
|2017
|}
<nowiki>*</nowiki> HP Anyware was acquired in 2021 along with [[Teradici]].<ref>https://www.hp.com/us-en/newsroom/press-releases/2021/hp-inc-to-acquire-teradici.html</ref>

==Controversies==

=== HP adds 15 minutes to all customer service phone calls ===
{{Main|HP adds 15 minutes to all customer service phone calls}}
In February 2025, HP Inc. instituted a policy to artificially force all consumer PC & print customers to wait a minimum of 15 minutes when calling support.

===Ink Required to Scan and Fax===
{{Main|HP Printers Ink Requirements Controversy}}
To use the scanning and faxing feature on some HP all-in-one printers, all cartridges must not be too low on ink.

===Account Required to Scan===
To use the scanning feature on some HP printers, both the HP app and a HP account are required.{{citation needed}}

===Firmware Updates stop HP Printers from working (Errors 79 and 49)===
An over-the-air update for some HP printer products (DeskJets and LaserJets) with network capabilites caused errors 79 and 49 to be shown on the user interface of these devices, softlocking the printers. In some instances, these faulty updates were not avoidable, because the "update" prompt had to be accepted to access the printer again. First reports of this showed up in public around october 2022<ref>https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ (original in german); https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ (english version of the webpage)</ref> . In some cases, the devices could be recovered<ref>https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703</ref>, but for an unknown amount of users, no officially or inofficially provided fix was applicable. This effectively lead to bricked devices that had to be replaced, often times but not always right after the warranty period had ended.

===Artificially inflated waiting time on telephone support===
Leaked internal communication has revealed in February 2025 that HP is enforcing a deliberate minimum 15 minute wait time on all phone support calls made by printer and PC customers in order to push the callers towards using cheaper online support channels instead.<ref>https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/</ref>

==Products/Services==
===HP Instant Ink===
{{Main|HP Instant Ink}}

HP Instant Ink refers to a subscription service for certain printers in which recipients may receive a set amount of HP Ink Cartridges each month. It has recently come into controversy for changing into a program with various limiting features in 2024.

===HP Dynamic Security===
{{Main|HP Dynamic Security}}

HP Dynamic Security refers to a system in some HP printers to restrict the use of aftermarket ink cartridges, ensuring only original cartridges can be used.

=References=
{{Reflist}}
[[Category:HP Inc.]]
[[Category:Computer hardware companies]]
[[Category:Computer systems companies]]
[[Category:Display technology companies]]
[[Category:Manufacturing companies]]
[[Category:Netbook manufacturers]]
[[Category:Software companies]]

HP

2025-02-19T22:09:40Z

Hermanthegerman: /* Firmware Updates stop HP Printers from working (Errors 79 and 49) */

{{StubNotice}}

{{InfoboxCompany
| Name = HP Inc.
| Type = Public
| Founded = 1939
| Industry = Information Technology
| Official Website = https://hp.com/
| Logo = HP.png
}}

'''{{wplink|HP Inc.}}''' is an American multinational information technology company formed in 2015 as a successor to the {{wplink|Hewlett-Packard}} company founded in 1939 by {{wplink|Bill Hewlett}} and {{wplink|David Packard}}.

==HP sub-brands==
{| class="wikitable"
|+
!Sub-brand<ref>https://brandcentral.hp.com/us/en/elements/sub-brands.html</ref>
!Description
!Created/Acquired
|-
|OMEN
|High-end focused laptops and desktops lineup, former VoodooPC
|2013
|-
|[[HyperX]]
|High-end gaming peripherals
|2021
|-
|Z by HP
|Professional workstations and laptops
|2009
|-
|HP Wolf Security
|Security service to lock in and add anti-virus to HP laptops for remote offices<ref>https://www.hp.com/us-en/security/endpoint-security-solutions.html</ref>
|2021
|-
|HP Anyware
|Service to create a seamless experience for teams to interact with their digital workspaces from virtually anywhere
|2021
|-
|Fitstation by HP
|Partnership to create personalized tech products like footwear, in 2024 HP took the Fitstation insole platform off the market.<ref>https://www.voxelmatters.com/hp-silently-took-the-fitstation-insole-platform-off-the-market/</ref>
|2017
|}
<nowiki>*</nowiki> HP Anyware was acquired in 2021 along with [[Teradici]].<ref>https://www.hp.com/us-en/newsroom/press-releases/2021/hp-inc-to-acquire-teradici.html</ref>

==Controversies==
===HP Instant Ink===
{{Main|HP Instant Ink}}

HP Instant Ink refers to a subscription service for certain printers in which recipients may receive a set amount of HP Ink Cartridges each month. It has recently come into controversy for changing into a program with various limiting features in 2024.

===HP Dynamic Security===
{{Main|HP Dynamic Security}}

HP Dynamic Security refers to a system in some HP printers to restrict the use of aftermarket ink cartridges, ensuring only original cartridges can be used.

===Ink Required to Scan and Fax===
{{Main|HP Printers Ink Requirements Controversy}}
To use the scanning and faxing feature on some HP all-in-one printers, all cartridges must not be too low on ink.

===Account Required to Scan===
To use the scanning feature on some HP printers, both the HP app and a HP account are required.{{citation needed}}
[[Category:Computer hardware companies]]
[[Category:Computer systems companies]]
[[Category:Display technology companies]]
[[Category:Manufacturing companies]]
[[Category:Netbook manufacturers]]
[[Category:Software companies]]

===Firmware Updates stop HP Printers from working (Errors 79 and 49)===
An over-the-air update for some HP printer products (DeskJets and LaserJets) with network capabilites caused errors 79 and 49 to be shown on the user interface of these devices, softlocking the printers. In some instances, these faulty updates were not avoidable, because the "update" prompt had to be accepted to access the printer again. First reports of this showed up in public around october 2022<ref>https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ (original in german); https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ (english version of the webpage)</ref> . In some cases, the devices could be recovered<ref>https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703</ref>, but for an unknown amount of users, no officially or inofficially provided fix was applicable. This effectively lead to bricked devices that had to be replaced, often times but not always right after the warranty period had ended.

=References=
{{Reflist}}

HP

2025-02-19T22:07:48Z

Hermanthegerman: /* Controversies */

{{StubNotice}}

{{InfoboxCompany
| Name = HP Inc.
| Type = Public
| Founded = 1939
| Industry = Information Technology
| Official Website = https://hp.com/
| Logo = HP.png
}}

'''{{wplink|HP Inc.}}''' is an American multinational information technology company formed in 2015 as a successor to the {{wplink|Hewlett-Packard}} company founded in 1939 by {{wplink|Bill Hewlett}} and {{wplink|David Packard}}.

==HP sub-brands==
{| class="wikitable"
|+
!Sub-brand<ref>https://brandcentral.hp.com/us/en/elements/sub-brands.html</ref>
!Description
!Created/Acquired
|-
|OMEN
|High-end focused laptops and desktops lineup, former VoodooPC
|2013
|-
|[[HyperX]]
|High-end gaming peripherals
|2021
|-
|Z by HP
|Professional workstations and laptops
|2009
|-
|HP Wolf Security
|Security service to lock in and add anti-virus to HP laptops for remote offices<ref>https://www.hp.com/us-en/security/endpoint-security-solutions.html</ref>
|2021
|-
|HP Anyware
|Service to create a seamless experience for teams to interact with their digital workspaces from virtually anywhere
|2021
|-
|Fitstation by HP
|Partnership to create personalized tech products like footwear, in 2024 HP took the Fitstation insole platform off the market.<ref>https://www.voxelmatters.com/hp-silently-took-the-fitstation-insole-platform-off-the-market/</ref>
|2017
|}
<nowiki>*</nowiki> HP Anyware was acquired in 2021 along with [[Teradici]].<ref>https://www.hp.com/us-en/newsroom/press-releases/2021/hp-inc-to-acquire-teradici.html</ref>

==Controversies==
===HP Instant Ink===
{{Main|HP Instant Ink}}

HP Instant Ink refers to a subscription service for certain printers in which recipients may receive a set amount of HP Ink Cartridges each month. It has recently come into controversy for changing into a program with various limiting features in 2024.

===HP Dynamic Security===
{{Main|HP Dynamic Security}}

HP Dynamic Security refers to a system in some HP printers to restrict the use of aftermarket ink cartridges, ensuring only original cartridges can be used.

===Ink Required to Scan and Fax===
{{Main|HP Printers Ink Requirements Controversy}}
To use the scanning and faxing feature on some HP all-in-one printers, all cartridges must not be too low on ink.

===Account Required to Scan===
To use the scanning feature on some HP printers, both the HP app and a HP account are required.{{citation needed}}
[[Category:Computer hardware companies]]
[[Category:Computer systems companies]]
[[Category:Display technology companies]]
[[Category:Manufacturing companies]]
[[Category:Netbook manufacturers]]
[[Category:Software companies]]

=== Firmware Updates stop HP Printers from working (Errors 79 and 49) ===
An over-the-air update for some HP printer products (DeskJets and LaserJets) with network capabilites caused errors 79 and 49 to be shown on the user interface of these devices, softlocking the printers. In some instances, these faulty updates were not avoidable, because the "update" prompt had to be accepted to acces the printer again. First reports of this showed up publicly around october 2022<ref>https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ (original in german); https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ (english version of the webpage)</ref> . In some cases, the devices could be recovered<ref>https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703</ref>, but for an unknown amount of users, no officially or inofficially provided fix was applicable. This effectively lead to bricked devices, that had to be replaced, often times but not always right after the warranty period had ended.

=References=
{{Reflist}}