Consumer Rights Wiki - User contributions [en]

JB Hi-Fi

2026-05-07T10:04:44Z

IanS: Update incident title and add link to incident main article

{{CompanyCargo
|Founded=1974
|Industry=Consumer Electronics
|Logo=JB-Hi-Fi-brand.svg
|Type=LTD
|Website=https://www.jbhifi.com.au/
|Description=JB Hi-Fi Limited is an Australian consumer electronics retail company.
}}{{Wplink|JB Hi-Fi|JB Hi-Fi Limited}} is an Australian consumer electronics retail company operating across Australia and New Zealand.

==Consumer-impact summary==

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Alleged Selling of Extended Warranties with Little to No Value (''2011-2023'')===
{{Main|JB Hi-Fi Group Proceeding (Class Action)}}
In 2025, a {{Wplink|Class action|class action}} was brought against JB Hi-Fi alleging that they sold extended warranties to consumers, which had with little to no value over what the {{Wplink|Australian Consumer Law}} already provides.<ref>{{Cite web |date=2026-05-07 |title=About the JB Hi-Fi Class Action |url=https://www.mauriceblackburn.com.au/class-actions/join-a-class-action/jbhifi-class-action/about/ |url-status=live |access-date=2026-05-07 |website={{wp|Maurice Blackburn (law firm)}}}}</ref>

==See also==
{{Ph-C-SA}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

JB Hi-Fi Group Proceeding (Class Action)

2026-05-07T10:00:01Z

IanS: Add incident details

{{IncidentCargo
|Company=JB Hi-Fi
|StartDate=2011-01-01
|EndDate=2023-12-08
|Status=Pending Resolution
|ArticleType=Service
|Type=Anti-consumer Behavior
|Description=In 2025, a class action was brought against JB Hi-Fi alleging that they sold extended warranties to consumers which had with little to no value over w
}}
==Background==
Between 1 January 2011 and 8 December 2023, [[JB Hi-Fi]] sold extended warranties (A.K.A Extended Care or Extra Care) to its customers.<ref>{{Cite web |title=JB Hi-Fi Group Proceeding (Class Action) |url=https://www.supremecourt.vic.gov.au/areas/group-proceedings/jb-hi-fi-class-action |url-status=live |access-date=2026-05-07 |website=Supreme Court of Victoria}}</ref> It is alleged that those extended warranties provided little to no value to consumers, over what the {{Wplink|Australian Consumer Law}} already gives.<ref name=":0">{{Cite web |title=About the JB Hi-Fi Class Action |url=https://www.mauriceblackburn.com.au/class-actions/join-a-class-action/jbhifi-class-action/about/ |url-status=live |access-date=2026-05-07 |website=Maurice Blackburn Lawfirm}}</ref>

==[Incident]==

===JB Hi-Fi's response===

==Lawsuit==

=== Claims ===
In 2025, {{Wplink|Maurice Blackburn (law firm)|Maurice Blackburn Lawyers}}, filed a class action lawsuit in the Supreme Court of Victoria alleging that JB Hi-Fi used misleading or deceptive conduct or unconscionable conduct in selling the extended warranties, including by telling customers either directly or by implying, that the extended warranties:

* operated for longer than their rights under the Australian Consumer Law;
* provided benefits that the Australian Consumer Law did not; and
* were of value to customers.<ref name=":0" />

=== Rebuttal ===
JB Hi-Fi's defense is that information about the extended warranty, as well as the Australian Consumer Law (ACL) was available to the consumer at the time of purchase. This meant that the consumer could have made their own assessment of the extended warranty's value. They further argue that the extended warranty provided further value. beyond what the ACL grants consumers.<ref>{{Cite web |last=Paterson |first=Jeannie Marie |date=2026-03-19 |title=Why millions of JB Hi‑Fi customers are getting these texts and emails about a court case |url=https://lsj.com.au/articles/why-millions-of-jb-hi-fi-customers-are-getting-these-texts-and-emails-about-a-court-case/ |access-date=2026-05-07 |website=LSJ Online}}</ref>

=== Outcome ===
The class action is still ongoing in the The Supreme Court of Victoria, Australia. The initial trial will begin on 5 October 2026.<ref>{{Cite web |title=Frequently asked questions |url=https://www.mauriceblackburn.com.au/class-actions/join-a-class-action/jbhifi-class-action/faq/ |url-status=live |access-date=2026-05-07 |website=Maurice Blackburn Lawyers}}</ref>

==Consumer response==
{{Ph-I-ConR}}

==References==
{{reflist}}

{{Ph-I-C}}

JB Hi-Fi

2026-05-07T09:02:18Z

IanS: Improve grammar

{{CompanyCargo
|Founded=1974
|Industry=Consumer Electronics
|Logo=JB-Hi-Fi-brand.svg
|Type=LTD
|Website=https://www.jbhifi.com.au/
|Description=JB Hi-Fi Limited is an Australian consumer electronics retail company.
}}{{Wplink|JB Hi-Fi|JB Hi-Fi Limited}} is an Australian consumer electronics retail company operating across Australia and New Zealand.

==Consumer-impact summary==

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===JB Hi-Fi Group Proceeding (Class Action) (''2025'')===
{{Main|link to the main CR Wiki article}}
In 2025, a {{Wplink|Class action|class action}} was brought against JB Hi-Fi alleging that they sold extended warranties to consumers, which had with little to no value over what the {{Wplink|Australian Consumer Law}} already provides.<ref>{{Cite web |date=2026-05-07 |title=About the JB Hi-Fi Class Action |url=https://www.mauriceblackburn.com.au/class-actions/join-a-class-action/jbhifi-class-action/about/ |url-status=live |access-date=2026-05-07 |website={{wp|Maurice Blackburn (law firm)}}}}</ref>

==See also==
{{Ph-C-SA}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

JB Hi-Fi Group Proceeding (Class Action)

2026-05-07T09:00:43Z

IanS: Created page with "{{IncidentCargo |Company=JB Hi-Fi |StartDate=2011-01-01 |EndDate=2023-12-08 |Status=Pending Resolution |ArticleType=Service |Type=Anti-consumer Behavior |Description=In 2025, a class action was brought against JB Hi-Fi alleging that they sold extended warranties to consumers which had with little to no value over w }} {{Ph-I-Int}} ==Background== {{Ph-I-B}} ==[Incident]== {{Ph-I-I}} ===[Company]'s response=== {{Ph-I-ComR}} ==Lawsuit== {{Ph-I-L}} ==Con..."

JB Hi-Fi

2026-05-07T08:56:27Z

IanS: Added extended warranty class action incident

{{CompanyCargo
|Founded=1974
|Industry=Consumer Electronics
|Logo=JB-Hi-Fi-brand.svg
|Type=LTD
|Website=https://www.jbhifi.com.au/
|Description=JB Hi-Fi Limited is an Australian consumer electronics retail company.
}}{{Wplink|JB Hi-Fi|JB Hi-Fi Limited}} is an Australian consumer electronics retail company operating across Australia and New Zealand.

==Consumer-impact summary==

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===JB Hi-Fi Group Proceeding (Class Action) (''2025'')===
{{Main|link to the main CR Wiki article}}
In 2025, a {{Wplink|Class action|class action}} was brought against JB Hi-Fi alleging that they sold extended warranties to consumers which had with little to no value over what the {{Wplink|Australian Consumer Law}} already provides.<ref>{{Cite web |date=2026-05-07 |title=About the JB Hi-Fi Class Action |url=https://www.mauriceblackburn.com.au/class-actions/join-a-class-action/jbhifi-class-action/about/ |url-status=live |access-date=2026-05-07 |website={{wp|Maurice Blackburn (law firm)}}}}</ref>

==See also==
{{Ph-C-SA}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

JB Hi-Fi

2026-05-07T08:23:26Z

IanS: Created page with "{{CompanyCargo |Founded=1974 |Industry=Consumer Electronics |Logo=JB-Hi-Fi-brand.svg |Type=LTD |Website=https://www.jbhifi.com.au/ |Description=JB Hi-Fi Limited is an Australian consumer electronics retail company. }} {{Ph-C-Int}} ==Consumer-impact summary== {{Ph-C-CIS}} ==Incidents== {{Ph-C-Inc}} This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the :Category:{{FULLPAGENAME}}|{{..."

{{CompanyCargo
|Founded=1974
|Industry=Consumer Electronics
|Logo=JB-Hi-Fi-brand.svg
|Type=LTD
|Website=https://www.jbhifi.com.au/
|Description=JB Hi-Fi Limited is an Australian consumer electronics retail company.
}}
{{Ph-C-Int}}

==Consumer-impact summary==
{{Ph-C-CIS}}

==Incidents==
{{Ph-C-Inc}}

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
===Example incident one (''date'')===
{{Main|link to the main CR Wiki article}}
Short summary of the incident (could be the same as the summary preceding the article).
===Example incident two (''date'')===
...

==Products==
{{Ph-C-P}}

==See also==
{{Ph-C-SA}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

File:JB-Hi-Fi-brand.svg

2026-05-07T08:20:40Z

IanS: This is the logo owned by JB Hi-Fi Pty Ltd for JB Hi-Fi.

== Summary ==
This is the logo owned by JB Hi-Fi Pty Ltd for JB Hi-Fi.
== Licensing ==
{{From Wikimedia}}