Consumer Rights Wiki - User contributions [en]

Storefront shutdown

2026-03-14T18:22:37Z

IronRune: Need more citiations

'''Digital storefront shutdowns''', or the practice of discontinuing online storefronts for consoles and other devices, has become increasingly common. This often results in the removal of games exclusive to these platforms, such as ''Pokémon Picross'' for the Nintendo 3DS, ''Battlezone'' for the Xbox 360, and the PlayStation Portable (PSP) remasters of classic ''Final Fantasy'' titles.{{Citation needed}} These shutdowns leave many games inaccessible to new users, raising concerns over digital preservation and the long-term viable usage of digital-only content. Especially as more recent closures mean that access to games that are reliant on servers end up being affected by these storefront closures.{{Clarify}}

==Why this is a problem==
This removes consumer access for older games on their older consoles, making them have to buy a new one.

==Digital storefront shutdowns==

===Wii Shop Channel (2006–2019)===
The '''Wii Shop Channel''', launched in 2006, allowed Nintendo Wii users to purchase and download a variety of content, including Virtual Console games, WiiWare titles, and other downloadable content. Users could load their accounts with '''Wii Points,''' a virtual currency, to make purchases. This system offered access to a diverse library of classic games and indie releases, however the service was officially shut down in 2019, and with it, many of the games and content became inaccessible.{{Citation needed}}

===Wii U/3DS eShops (2012–2023)===
Launched in November 2012, the [[Nintendo]] eShop for Wii U and 3DS was [[Nintendo|Nintendo's]] 2nd major digital storefront. The shutdown of this storefront in April 2023<ref>{{Cite web |title=Wii U & Nintendo 3DS eShop Discontinuation Q&A |url=https://en-americas-support.nintendo.com/app/answers/detail/a_id/57847/~/wii-u-%26-nintendo-3ds-eshop-discontinuation-q%26a |url-status=live |archive-url=https://web.archive.org/web/20251229143812/https://en-americas-support.nintendo.com/app/answers/detail/a_id/57847/~/wii-u-%26-nintendo-3ds-eshop-discontinuation-q%26a |archive-date=29 Dec 2025 |access-date=8 May 2025 |website=Nintendo Customer Support}}</ref> was directly connected to online gameplay services also getting shut down for titles such as Super Mario Maker and Splatoon. Roughly 1.5TB worth of games were delisted from the storefronts,<ref>{{Cite web |last=Purdy |first=Kevin |date=7 Mar 2023 |title=Wii U and 3DS eShops close down later today, risking hundreds of unique games |url=https://arstechnica.com/gaming/2023/03/todays-the-last-day-to-buy-eshop-games-for-the-wii-u-and-3ds/ |url-status=live |archive-url=https://web.archive.org/web/20230327193451/https://arstechnica.com/gaming/2023/03/todays-the-last-day-to-buy-eshop-games-for-the-wii-u-and-3ds/ |archive-date=27 Mar 2023 |access-date=8 May 2025 |website=ArsTechnica}}</ref> and preservation efforts were hampered through [[Nintendo|Nintendo's]] restrictions,<ref name=":0">{{Cite web |last=The Completionist |date=18 Mar 2023 |title=I bought EVERY Nintendo Wii U & 3DS game before the Nintendo eShop closes |url=https://www.youtube.com/watch?v=ujHUMG0Uovs |url-status=live |archive-url=https://preservetube.com/watch?v=ujHUMG0Uovs |archive-date=4 Apr 2023 |access-date=8 May 2025 |website=[[YouTube]]}}</ref> such as the $250 limit for account balance at any given time, no matter if it is via gift card or physical funds being transferred to the balance. The Completionist's video covering the event had also documented a limit for how many games can be downloaded at once, and account lockdowns if you redeem $1000 in eShop cards within a 24hr period,<ref name=":0" /> among several other anti-consumer problems that hampered the efforts of preservation.

Additionally, the VirtualConsole<ref>{{Cite web |title=Topic: virtual console |url=https://arstechnica.com/tag/virtual-console/ |url-status=live |archive-url=https://web.archive.org/web/20250708174555/https://arstechnica.com/tag/virtual-console/ |archive-date=8 Jul 2025 |access-date=8 May 2025 |website=ArsTechnica}}</ref> (VC) series, what was the only legitimate way to purchase new copies of vintage games for multiple [[Nintendo]] platforms ranging from the NES and GameBoy, to the Nintendo DS and N64, was among the litany of titles erased from servers, forcing consumers that missed out on purchasing these titles to only be capable of paying for a [[Nintendo Switch Online]] (NSO) subscription to play retro Nintendo games, which they wouldn't own, and various VC releases have remained to not be re-released on NSO.<ref>{{Cite web |last=Roth |first=Emma |date=26 Mar 2023 |title=Nintendo’s Wii U and 3DS eShops shut down today |url=https://www.theverge.com/2023/3/26/23657431/wii-u-nintendo-3ds-eshops-shut-down |url-status=live |archive-url=https://web.archive.org/web/20230326215025/https://www.theverge.com/2023/3/26/23657431/wii-u-nintendo-3ds-eshops-shut-down |archive-date=26 Mar 2023 |access-date=8 May 2025 |website=The Verge}}</ref>

===PlayStation Portable Storefront (2008–2021)===
Started in October 2008, the PSP storefront was the first digital storefront established for portable consoles. Despite fan backlash against [[Sony|Sony's]] attempts<ref name=":2">{{Cite web |last=Gartenberg |first=Chaim |date=19 Apr 2021 |title=Sony admits it made ‘wrong decision’ and will keep PS3, Vita stores open |url=https://www.theverge.com/2021/4/19/22392126/sony-ps3-ps-vita-stores-open-backtrack-psp-july-2nd-mistake |url-status=live |archive-url=https://web.archive.org/web/20210419171045/https://www.theverge.com/2021/4/19/22392126/sony-ps3-ps-vita-stores-open-backtrack-psp-july-2nd-mistake |archive-date=19 Apr 2021 |access-date=8 May 2025 |website=The Verge}}</ref> to shut down the PS3 and PSVita storefronts alongside this shutdown,<ref name=":3">{{Cite web |last=Barker |first=Sammy |date=29 Mar 2021 |title=Sony Confirms PS3, PS Vita, PSP Store Closures, Downloads Will Be Retained |url=https://www.pushsquare.com/news/2021/03/sony_confirms_ps3_ps_vita_psp_store_closures_downloads_will_be_retained |url-status=live |archive-url=https://web.archive.org/web/20210329174916/https://www.pushsquare.com/news/2021/03/sony_confirms_ps3_ps_vita_psp_store_closures_downloads_will_be_retained |archive-date=29 Mar 2021 |access-date=8 May 2025 |website=PushSquare}}</ref> it was unfortunately still discontinued. Regardless if the storefront shut down, accessibility was dubious at best, since users' only methods to connect PSPs to the internet required either running a mobile hotspot without security enabled, or jury rigging older routers<ref>{{Cite web |last=@Astral_Strider |title=For anyone who still want to connect their PSP to internet in the present time, this is my workaround: |url=https://www.reddit.com/r/PSP/comments/mwk41s/for_anyone_who_still_want_to_connect_their_psp_to/ |url-status=live |archive-url=https://web.archive.org/web/20210423013508/https://www.reddit.com/r/PSP/comments/mwk41s/for_anyone_who_still_want_to_connect_their_psp_to/ |archive-date=23 Apr 2021 |access-date=8 May 2025 |website=[[Reddit]]}}</ref> just to function, and regardless, it was extremely risky for consumers to safely use their consoles while connected online due to the vulnerabilities caused by the PSP's lack of support for most modern network security protocols.<ref>{{Cite web |last=@wash1ng_machine |title=is it still possible to connect a psp to the internet? |url=https://www.reddit.com/r/PSP/comments/xdqk0a/is_it_still_possible_to_connect_a_psp_to_the/ |url-status=live |archive-url=https://web.archive.org/web/20220929110458/https://www.reddit.com/r/PSP/comments/xdqk0a/is_it_still_possible_to_connect_a_psp_to_the/ |archive-date=29 Sep 2022 |access-date=8 May 2025 |website=[[Reddit]]}}</ref> Additionally, a lack of development for the web browser of the console made accessing the internet progressively more difficult and slow since its final update with version 2.70<ref>{{Cite web |title=Webbrowser |url=https://www.psdevwiki.com/psp/index.php/Webbrowser |url-status=live |archive-url=https://web.archive.org/web/20250120113405/https://www.psdevwiki.com/psp/index.php/Webbrowser |archive-date=20 Jan 2025 |access-date=8 May 2025 |website=www.psdevwiki.com}}</ref> in 2006, having 15 years of zero support between launch and shutdown, thus requiring hacked consoles to reliably surf the internet with community-maintained browsers.

===Xbox 360 Marketplace (2005–2024)===
In November 2005, the Xbox 360 Marketplace was [[Microsoft]]'s first digital storefront for their consoles. Nearly 20 years later, it was shut down,<ref>{{Cite web |last=McCarthy |first=Dave |date=17 Aug 2023 |title=The Xbox 360 Store Will Close July 2024, But You Can Keep Playing Your Favorite Games |url=https://news.xbox.com/en-us/2023/08/17/xbox-360-store-will-close-july-2024/ |url-status=live |archive-url=https://web.archive.org/web/20230817141106/https://news.xbox.com/en-us/2023/08/17/xbox-360-store-will-close-july-2024/ |archive-date=17 Aug 2023 |access-date=8 May 2025 |website=Xbox Wire}}</ref> although unlike most other storefront closures, users could still reinstall games they purchased as long as publishers did not have their games delisted prior to the shutdown or later, so titles such as World Gone Sour published by [[Capcom]]<ref name=":1">{{Cite web |last=@ShawnS |date=27 Apr 2016 |title=World Gone Sour |url=https://delistedgames.com/world-gone-sour/ |url-status=live |archive-url=https://web.archive.org/web/20160427164332/https://delistedgames.com/world-gone-sour/ |archive-date=27 Apr 2016 |access-date=8 May 2025 |website=Delisted Games}}</ref> or Assassin's Creed 3 published by [[Ubisoft]]<ref>{{Cite web |last=@ShawnS |date=30 Nov 2023 |title=Assassin’s Creed III |url=https://delistedgames.com/assassins-creed-iii/ |url-status=live |archive-url=https://web.archive.org/web/20231130130731/https://delistedgames.com/assassins-creed-iii/ |archive-date=30 Nov 2023 |access-date=8 May 2025 |website=Delisted Games}}</ref> are entirely unplayable<ref name=":1" />  unless consumers happened to still have had the game installed to their consoles, or bought a disc if the title received an official physical release.

===Stadia (2019–2023)===
Launched in November 2019, Stadia was the first cloud gaming service with a storefront. Its storefront was abruptly shut down for users in September 2022 without notice, and the entire service shuttered in 2023.<ref>{{Cite web |last=Robertson |first=Joshua |date=30 Sep 2022 |title=Google Stadia's Storefront Has Already Been Shut Down |url=https://www.thegamer.com/google-stadias-storefront-already-shut-down/ |url-status=live |archive-url=https://web.archive.org/web/20220930010555/https://www.thegamer.com/google-stadias-storefront-already-shut-down/ |archive-date=30 Sep 2022 |access-date=8 May 2025 |website=TheGamer}}</ref> As the shutdown of the service meant users who made purchases on the platform could not play the products they paid for, Google refunded purchases of both hardware and software for the platform,<ref>{{Cite web |last=Bradshaw |first=Kyle |date=29 Sep 2022 |title=Google Stadia is shutting down in January, all purchases will be refunded |url=https://9to5google.com/2022/09/29/google-stadia-shutting-down/ |url-status=live |archive-url=https://web.archive.org/web/20220929234443/https://9to5google.com/2022/09/29/google-stadia-shutting-down/ |archive-date=29 Sep 2022 |access-date=8 May 2025 |website=9to5google.com}}</ref> however many platform-exclusive titles<ref>{{Cite web |last=@SFBTom |date=29 Sep 2022 |title=Tangle Tower was due to launch on Stadia in 2 days time, and this article was the first I heard about it shutting down 😢 |url=https://x.com/SFBTom/status/1575558078367690752 |url-status=live |archive-url=http://web.archive.org/web/20250723172611/https://x.com/SFBTom/status/1575558078367690752 |archive-date=23 Jul 2025|access-date=8 May 2025 |website=[[X]]}}</ref> were never re-released,<ref>{{Cite web |last=Schoon |first=Ben |date=22 Dec 2022 |title=What’s the plan for Stadia exclusive games? Here’s what we know so far |url=https://9to5google.com/2022/12/22/stadia-exclusive-games/ |url-status=live |archive-url=https://web.archive.org/web/20221222163532/https://9to5google.com/2022/12/22/stadia-exclusive-games/ |archive-date=22 Dec 2022 |access-date=8 May 2025 |website=9to5google.com}}</ref> so users couldn't reliably replace the software that they paid for. 

===Leap Frog / Leapster Connect (2008-2021)===
As of September 30 2021, LeapFrog officially discontinued and shut down the Leapster Connect service <ref>{{Cite web |date=2023-11-08 |title=Leapster Explorer and LeapsterGS |url=https://www.leapfrog.com/en-us/support/appmessage |url-status=live |archive-url=https://web.archive.org/web/20250618141808/https://www.leapfrog.com/en-us/support/appmessage |archive-date=2025-06-18}}</ref>. Because of this, the devices can no longer reach the storefront to download purchased games or use the features that were advertised. Models such as (but not limited to) the Leapster, Leapster Explorer, My Own Story Time Pad, My Own Leaptop, Crammer, Didj, and Leapster 2 still function offline with any content that was already stored on them. However, any games that were bought but not downloaded to the device before the shutdown are now inaccessible. The software was also necessary for connecting the device to a PC, managing its content, transferring user files, and sending messages to and from your child. <ref>{{Cite web |date=2018-08-13 |title=Do I need to connect My Own Leaptop to the computer to use it? |url=https://leapfrog.happyfox.com/kb/article/138-2003/ |url-status=live |archive-url=https://web.archive.org/web/20250810103234/https://leapfrog.happyfox.com/kb/article/138-2003/ |archive-date=2025-08-10}}</ref>.

==Attempted storefront shutdowns==

===PlayStation 3/PSVita storefronts===
In 2021, Sony attempted to shut down the storefronts of 3 of their legacy consoles, the PSP, PSVita, and PS3.<ref name=":3" /> Unlike the PSP however, backlash from the community<ref name=":2" /> made it so consumers currently remain capable of purchasing and downloading new digital copies of PS3 titles, so long as the release has not been removed from the platform storefront. The PS3 is to be the final home console of the [[wikipedia:Seventh_generation_of_video_game_consoles|7th console generation]] and the PSVita as the expected final portable console of the [[wikipedia:Eighth_generation_of_video_game_consoles|8th console generation]] to retain access to its manufacturer's storefronts. 

==Additional reading==

*[[Video game preservation]]
*[[Games as a service]]
*[[Stop Killing Games]]

==References==
<references />
[[category:Theme]]
[[Category:Common terms]]

Universal Music Group has a team dedicated to eroding fair use rights

2026-03-14T18:13:48Z

IronRune: Style edit

{{Incomplete|Issue 1=References are not cited the right way (needs <nowiki><ref></ref></nowiki> and Cite web template}}
{{OngoingEvent}}
{{IncidentCargo
|Company=Universal Music Group, YouTube
|StartDate=August 2025
|EndDate=
|Status=Active
|ProductLine=
|Product=
|ArticleType=Incident
|Type=Erosion of Rights, Copyright Abuse
|Description=Universal Media Group violates fair use doctrine on YouTube by filing excessive content ID claims against creators.
}}
Universal Media Group (UMG) is alleged to have hired a professional team dedicated to making nuisance complaints on YouTube against fair uses of material from the UMG music catalog.{{Citation needed}} This severely impacts consumer rights because it makes it very difficult for consumers to take action against the company's unfair practice.

==Background==
In the United States the right of "fair use" allows people to make use of copyrighted works in certain limited ways.{{Citation needed}} For example, using a short excerpt of a copyright-protected song as part of a YouTube video reviewing the song, providing history or other context, or transforming the song creatively into something new.

YouTube has an automated system intended to allow copyright owners to collect royalties when their work is used by other people in videos. This system evidently does not recognize fair use rights.{{Citation needed}} According to many anecdotes, YouTube's adjudication of conflicts cannot be appealed and YouTube often decides in favor of the copyright holder regardless of the merits of the fair use situation.{{Citation needed}}

==Incident==
On August 5 2025, YouTuber Professor of Rock reported an intensifying campaign of harassing copyright claims and abusive use of YouTube's systems to protect intellectual property. Even the briefest clips, used in journalistic contexts, were being continuously flagged. This live stream was saved with the title [https://www.youtube.com/watch?v=l8ZBRAmRUXI "UPDATE-Now the POWERS That Be are ERASING My VIEWS-Plus MY MOST PLAYED SONGS EVER!-Professor of Rock"].

Over the following days, Professor of Rock posts confirmed that the campaign was still underway. He began retitling his journalistic videos with names reflecting the copyright claims against them, such as [https://www.youtube.com/watch?v=TSHGj4yFbow "Well...Watch It While You Can Because DUE to CLAIMS It Won't Be Up For Long"].

Rick Beato, another prominent YouTuber, shared in a video entitled [https://www.youtube.com/watch?v=zBq_krhKbW4&t=1s "This Record Label Is Trying To SILENCE Me"] that he has been the target of a campaign of copyright claims and alleged harassment from Universal Music Group. Beato reported that he has had to retain an attorney dedicated to fighting claims made by Universal Music Group and others against his channel.<blockquote>Just today, I open up my email ... these are all copyright claims that just came in or content ID claims. So, they start at 10:04 [p.m.] and then the next one's at 10:04p.m. The next one's at 10:04 [p.m.], then 1:18p.m., then 1:33 p.m., then 201 p.m., 2:16 p.m., 218 p.m., 2:20 p.m., 2:21p.m., 2:29 p.m., 2:30, 2:32. Those emails are all in a row. That's how many I got just between 1:30 and 2:30, all those content ID claims from videos that are all fair use.

... I've hired a lawyer full-time because it takes it's a full-time job. I've had probably 4,000 claims over the last nine years from things that are fair use where I'm discussing songs.

... But we have successfully fought thousands of these now, but it literally cost me so much money to do this since we've been fighting these things and never lost one.

... What do I have to do here? I'm sorry to come on and complain, but Universal, it's honestly, they're all Universal Music Group, so they obviously have hired some third-party company that are dredging up things. They're looking for things that haven't been claimed in the past. They're taking videos from seven, eight years ago. Give it a rest. My god. Now, if I didn't fight these three claims, my channel will get taken down with my 2,000 videos.</blockquote>Other videos were soon posted to call attention to this issue:

*Ministry of Guitar: [https://www.youtube.com/watch?v=03a05Qs0n6Q "The Real Reason Rick Beato keeps getting into trouble"]
*Brodie Robertson: [https://www.youtube.com/watch?v=1hVwUjcsl6s "YouTube Has Some Explaining To Do"]
*El Estepario Siberiano: [https://www.youtube.com/watch?v=zSP-rhyu1Og "THEY WANT TO TAKE RICK BEATO DOWN!"]

===[Company]'s response===
{{Ph-I-ComR}}

==Lawsuit==
{{Ph-I-L}}

==Consumer response==
{{Ph-I-ConR}}

==References==
{{reflist}}

[[Category:Universal Music Group]]

John Deere security flaws exposed sensitive customer information

2026-03-14T18:05:25Z

IronRune: Style edit

{{IncidentCargo
|Company=John Deere
|StartDate=2021-4-22
|EndDate=
|Status=Resolved
|ProductLine=
|Product=
|ArticleType=Product
|Type=Privacy, Security
|Description=John Deere allegedly lied about the severity of publicized vulnerabilities in their software.
}}
A number of security flaws in the software [[John Deere|'''John Deere''']] provided could have allowed hackers to find and download the personal data of all owners of the company’s farming vehicles and equipment. John Deere downplayed the impact while simultaneously increasing their security practices, as security jobs opened and they started to partner with security researchers.

==Security flaws and the reporting process==
A security researcher with the alias Sick Codes found severe vulnerabilities in John Deere's software.<ref name=":0">{{Cite web|url=https://www.vice.com/en/article/bugs-allowed-hackers-to-dox-all-john-deere-owners/|publisher=Vice Media|title=Bugs Allowed Hackers to Dox John Deere Tractor Owners|author=Lorenzo Franceschi-Bicchierai|date=22 April 2021|language=en|format=article |archive-url=http://web.archive.org/web/20251219042942/https://www.vice.com/en/article/bugs-allowed-hackers-to-dox-all-john-deere-owners/ |archive-date=19 Dec 2025}}</ref> Although the company confirmed the existence of the vulnerabilities, they downplayed their impact by stating it was remediated and it did not give "access to customer accounts, dealer accounts, or sensitive personal information."<ref name=":0" /> This was not true according to the security researcher, because on newer farm equipment, the vehicle or equipment owner’s name, their physical address, the equipment’s unique ID, and its Vehicle Identification Number can be seen.<ref name=":0" />

Besides the security flaws, another major part of the controversy was about how John Deere handled the reporting of security flaws. The researcher claimed the flaws were found using a developer account and the terms and conditions<ref>{{Cite web|url=https://www.deere.com/en/forms/corporate/it-security-consulting/|archive-url=https://web.archive.org/web/20210424021348/https://www.deere.com/en/forms/corporate/it-security-consulting/|archive-date=24 Apr 2021|url-status=dead|title=Global Security Request form with terms on personal data and privacy|publisher=John Deere|language=en}}</ref> for disclosing vulnerabilities were followed, but were removed after the incident.<ref name=":1">{{Cite web |author=Louis Rossmann |date=22 Apr 2021 |title=John Deere security flaw exposed address of every customer & more! |url=https://www.youtube.com/watch?v=hqablgjQ02g |publisher=YouTube |language=en |format=video |ref=Rossmann-video-1 |archive-url=https://preservetube.com/watch?v=hqablgjQ02g |archive-date=23 Feb 2026}}</ref>

===John Deere's response===
In the immediate aftermath of the incident, John Deere posted a spate of job openings for embedded cyber security engineers to “drive embedded software cybersecurity requirements and security features development” as well as “develop threat models using industry best practices.<ref>{{Cite web|url=https://www.forbes.com/sites/paulfroberts/2021/04/14/184-years-in-ag-giant-john-deere-awaits-its-first-software-vulnerability/|publisher=Forbes|title=184 Years In: Ag Giant John Deere Awaits Its First Software Vulnerability|author=Paul F. Roberts|date=14 Apr 2021|format=article |archive-url=http://web.archive.org/web/20250723050713/https://www.forbes.com/sites/paulfroberts/2021/04/14/184-years-in-ag-giant-john-deere-awaits-its-first-software-vulnerability/ |archive-date=23 Jul 2025}}</ref> The company also wrote, "This week's forecast: one to three inches of nonsense", which can be interpreted as denying that the recent security flaws were severe.<ref name=":2">{{Cite web |author=Louis Rossmann |date=25 Apr 2021 |title=John Deere instigates hackers, gets hacked again |url=https://www.youtube.com/watch?v=rB_SleNKBus |publisher=YouTube |language=en |format=video |ref=Rossmann-video-2 |archive-url=https://preservetube.com/watch?v=rB_SleNKBus |archive-date=23 Feb 2026}}</ref> John Deere addressed it by stating "We investigated immediately, and the misconfigurations were fixed right away. The important take away here is that our customers' sensitive personal or business information, including financial and agronomic data, was never accessed, which is a point that didn’t come through in the article."<ref>{{Cite web|url=https://www.agriculture.com/news/technology/john-deere-addresses-the-risks-of-living-in-a-digital-world|title=John Deere Addresses the Ongoing Risks of Living in a Digital World|author=Laurie Bedord|date=23 Apr 2021|language=en|format=article|publisher=Successful Farming |archive-url=http://web.archive.org/web/20250723043851/https://www.agriculture.com/news/technology/john-deere-addresses-the-risks-of-living-in-a-digital-world |archive-date=23 Jul 2025}}</ref> However, their claims seem to be not true, because the researcher claims they could access the data.<ref name=":0" /><ref name=":1" /><ref name=":2" />

Later in 2024, John Deere also partnered with HackerOne to enhance collaborative relationships with security researchers.<ref>{{Cite web|url=https://www.deere.com/en/our-company/digital-security/hackerone-program/|format=press release|publisher=John Deere|title=Deere Bolsters Information Security With HackerOne Program |archive-url=http://web.archive.org/web/20250708172955/https://www.deere.com/en/our-company/digital-security/hackerone-program/ |archive-date=8 Jul 2025}}</ref>

==References==
<references />
[[Category:John Deere]]
[[Category:Incidents]]
[[Category:Articles based on videos]]

EA releases source code of classic command and conquer titles

2026-03-14T17:50:52Z

IronRune: General editing pass

{{IncidentCargo
|Company=Electronic Arts
|StartDate=2025
|EndDate=
|Status=Resolved
|ProductLine=Command & Conquer
|Product=
|ArticleType=
|Type=Open Source
|Description=
}}
In February 2025, [[Electronic Arts]] (EA) made an announcement that the source code of older titles from the ''Command & Conquer'' video game franchise were recovered, and made public under the GPLv3 license.<ref name=":0">{{Cite web |last=Vessella |first=Jim |date=27 Feb 2025 |title=C&C Steam Workshop Support & Source Code |url=https://www.reddit.com/r/commandandconquer/comments/1izmpmb/cc_steam_workshop_support_source_code/ |access-date=9 Mar 2025 |via=Reddit |archive-url=http://web.archive.org/web/20250626052744/https://old.reddit.com/r/commandandconquer/comments/1izmpmb/cc_steam_workshop_support_source_code/ |archive-date=26 Jun 2025}}</ref> To help the community further, the Steam Workshop has also been integrated into these titles to add additional community content.<ref name=":0" />

==Background==
The project to recover the source code was led by Luke Feenan, a strong advocate for video game preservation.<ref name=":0" /><ref>{{Cite web |last=Aguilar |first=Jorge A. |date=28 Feb 2025 |title=EA Just Made These Command & Conquer Games Open-Source |url=https://www.howtogeek.com/ea-releases-source-code-command-conquer-games/ |url-status=live |archive-url=https://web.archive.org/web/20250306193913/https://www.howtogeek.com/ea-releases-source-code-command-conquer-games/ |archive-date=6 Mar 2025 |access-date=9 Mar 2025 |website=How-To Geek}}</ref> Many of these titles already had a strong community around them that were actively working on the games, keeping the games alive. As for the licensing, for example ''Command & Conquer: Generals - Zero Hour'' has been released under the GPLv3 with their own trademark terms.<ref name=":1">{{Cite web |last=Bryant |first=Gardiner |date=28 Feb 2025 |title=BREAKING: EA releases C&C source code under GPL3! |url=https://subscribeto.me/w/aLtcjJ5dvN6C4ukxp77Hhs |access-date=9 Mar 2025 |website= |via=PeerTube |archive-url=http://web.archive.org/web/20250708193915/https://subscribeto.me/w/aLtcjJ5dvN6C4ukxp77Hhs |archive-date=8 Jul 2025}}</ref>

==Consumer response==

The community reacted enthusiastically to the announcement, some even describing it as a monumental step forward.<ref name=":0" /><ref name=":1" /> Having access to the source code of the games themselves also benefits the modding community. Every entry up to ''Generals'' and ''Zero Hour'' is now open-source - except the titles ''Tiberian Sun'' and ''Red Alert 2''. This has led to speculation that either the source code of these titles has been lost, or EA is deliberately withholding the source code in anticipation of a remastered release for both titles.<ref>{{Cite web |last=Sims |first=Daniel |date=28 Feb 2025 |title=EA releases Command & Conquer source code, boosting modding capabilities |url=https://www.techspot.com/news/106959-ea-releases-command-conquer-source-code-boosting-modding.html |url-status=live |archive-url=https://web.archive.org/web/20250228153345/https://www.techspot.com/news/106959-ea-releases-command-conquer-source-code-boosting-modding.html |archive-date=28 Feb 2025 |access-date=9 Mar 2025 |website=TechSpot}}</ref><ref>{{Cite web |date=27 Feb 2025 |title=EA Open Sources Command and Conquer: Red Alert, along with other games |url=https://news.ycombinator.com/item?id=43197131 |access-date=9 Mar 2025 |via=Y Combinator |archive-url=http://web.archive.org/web/20250708165349/https://news.ycombinator.com/item?id=43197131 |archive-date=8 Jul 2025}}</ref><ref>{{Cite web |date=27 Feb 2025 |title=Weird how Tiberian Sun and Red Alert 2 are missing from the new source code release & Steam Workshop support *speculation intensifies* |url=https://www.reddit.com/r/commandandconquer/comments/1izoa7i/weird_how_tiberian_sun_and_red_alert_2_are/ |access-date=9 Mar 2025 |via=Reddit |archive-url=http://web.archive.org/web/20250313005435/https://old.reddit.com/r/commandandconquer/comments/1izoa7i/weird_how_tiberian_sun_and_red_alert_2_are/ |archive-date=13 Mar 2025}}</ref>

==References==
{{reflist}}
[[Category:Electronic Arts]]
[[Category:Command and Conquer]]
[[Category:Positive incidents]]

PayPal

2026-03-14T17:37:36Z

IronRune: Add citation for policy change

{{StubNotice}}
{{CompanyCargo
|Description=American platform for online payments.
|Founded=1998
|Industry=Financial technology
|Logo=PayPal.png
|ParentCompany=
|Type=Public
|Website=https://paypal.com/
}}

'''{{Wplink|PayPal|PayPal Holdings, Inc.}}''' is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers. It serves as an electronic alternative to traditional paper methods such as checks and money orders. The company operates as a payment processor for online vendors, auction sites and many other commercial users, for which it charges a fee.

==Consumer impact summary==
{{Ph-C-CIS}}

*'''Arbitration:''' "You and PayPal each agree that any and all disputes or claims [...] shall be resolved exclusively through final and binding arbitration or in small claims court. You or PayPal may assert claims in small claims court instead of in arbitration if the claims qualify and so long as the matter remains in small claims court and advances only on an individual (non-class, non-representative) basis."<ref>{{Cite web |author= |title=PAYPAL USER AGREEMENT |url=https://www.paypal.com/us/legalhub/paypal/useragreement-full |website=PayPal |date=26 Jan 2026 |access-date=6 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20260303092217/https://www.paypal.com/us/legalhub/paypal/useragreement-full |archive-date=3 Mar 2026}}</ref>

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Ends transaction fee refunds (''2019'')===
Effective 7 May 2019, PayPal stopped refunding transaction fees on refunds.<ref>{{Cite web |last=Meldner |first=Richard |title=PayPal Will No Longer Refund Transaction Fees On Refunds |url=https://eseller365.com/paypal-will-no-longer-refund-transaction-fees-on-refunds/ |website=eSeller365 |date=6 Apr 2019 |access-date=6 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20251005165446/https://eseller365.com/paypal-will-no-longer-refund-transaction-fees-on-refunds/ |archive-date=5 Oct 2025}}</ref> PayPal announced they would undo this policy change, and then a few months later re-implemented it.<ref>{{Cite web |last=Statt |first=Nick |date=2019-09-21 |title=PayPal reinstates controversial policy of pocketing fees from refunds |url=https://www.theverge.com/2019/9/20/20876570/paypal-refund-fee-policy-change-sellers-controversy |archive-url=https://web.archive.org/web/20250917201037/https://www.theverge.com/2019/9/20/20876570/paypal-refund-fee-policy-change-sellers-controversy |archive-date=2025-09-17 |access-date=2026-03-14}}</ref>

===Introduces an inactivity fee for certain countries (''2021—'')===
Sometime in 2021, and later expanding it to more countries in 2022, PayPal began charging an inactivity fee in Canada and the EU.<ref>{{Cite web |last=Brinkmann |first=Martin |title=Here is what you need to know about PayPal's Inactivity Fee |url=https://www.ghacks.net/2022/11/16/here-is-what-you-need-to-know-about-paypals-inactivity-fee/ |website=ghacks |date=16 Nov 2022 |access-date=6 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20221116162657/https://www.ghacks.net/2022/11/16/here-is-what-you-need-to-know-about-paypals-inactivity-fee/ |archive-date=16 Nov 2022}}</ref>

If you don't log in or don't have transactions for a year you will be charged $20 CAD or €10 each year. Then, when there are no more funds in the account, they will close your account. If you have not logged in they assume you have seen the changed terms and agree to the changes and thus the fees.<ref>{{Cite web |author= |title=What is the inactivity fee? |url=https://www.paypal.com/ca/cshelp/article/what-is-the-inactivity-fee-help947 |website=PayPal |date= |access-date=6 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20260124082923/https://www.paypal.com/ca/cshelp/article/what-is-the-inactivity-fee-help947 |archive-date=24 Jan 2026}}</ref>

===Restricts purchase of Steam games to certain currencies (''2025'')===
Beginning in early July 2025, PayPal limited the purchasing of games on [[Steam]] to the following currencies:<ref>{{Cite web |last=David |first=Carcasole |title=PayPal Is Only Processing Steam Purchases in EUR, CAD, GBP, JPY, AUD, and USD |url=https://wccftech.com/paypal-only-processing-steam-purchases-eur-cad-gbp-jpy-aud-usd/ |website=wccftech |date=12 Aug 2025 |access-date=6 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20251009090046/https://wccftech.com/paypal-only-processing-steam-purchases-eur-cad-gbp-jpy-aud-usd/ |archive-date=9 Oct 2025}}</ref>
*U.S. dollar (USD)
*Canadian dollar (CAD)
*Euro (EUR)
*British pound (GBP)
*Japanese yen (JPY)
*Australian dollar (AUD)

No official reason was provided, however the timing of it does somewhat line up with [[Collective Shout]]'s campaign of [[Valve allows ISPs and payment processors to censor content on Steam|pressuring payment processors]] to censor certain content on Steam. There is no proof of this, though.

==Violations of the GDPR (''2025'')==
The introduction of the [[General Data Protection Regulation]] (GDPR) in 2018 in Europe forced PayPal to disclose a list of third-party companies they shared user data with. The list included over 600 different companies, from fraud prevention to analytics, tracking, and advertising companies.<ref name=":0">{{Cite web |author= |title=List of Third Parties with Whom Personal Information May be Shared |url=https://www.paypal.com/ie/legalhub/paypal/third-parties-list |website=PayPal |date=1 July 2025 |access-date=6 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20260117193303/https://www.paypal.com/ie/legalhub/paypal/third-parties-list |archive-date=17 Jan 2026}}</ref>

In December 2025, a study by Netzwerk Datenschutzexpertise (Data Privacy Expertise Network) found PayPal to be violating the GDPR in several instances. It lists unlawful data processing for advertising purposes, invalid consent practices, and violations of the principle "Privacy by Default", as required by Article 25 of the GDPR.<ref>{{Cite web |last1=Schuler |first1=Karin |last2=Weichert |first2=Thilo |title=Datenschutz bei PayPal — Big Tech und Finanzdienstleistungen |trans-title=Data privacy at PayPal — Big Tech and financial services |url=https://www.netzwerk-datenschutzexpertise.de/sites/default/files/gut_2025_12_paypal.pdf |website=Netzwerk Datenschutzexpertise |date=10 Dec 2025 |access-date=6 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20251212191337/https://www.netzwerk-datenschutzexpertise.de/sites/default/files/gut_2025_12_paypal.pdf |archive-date=12 Dec 2025 |lang=de |format=PDF}}</ref><ref>{{Cite web |last=Koch |first=Marie-Claire |title=Expert Report: Massive Data Protection Violations at PayPal |url=https://www.heise.de/en/news/Expert-Report-Massive-Data-Protection-Violations-at-PayPal-11112066.html |website=Heise Online |date=11 Dec 2025 |access-date=6 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20251228190640/https://www.heise.de/en/news/Expert-Report-Massive-Data-Protection-Violations-at-PayPal-11112066.html |archive-date=28 Dec 2025}}</ref>

==Products==
{{Ph-C-P}}

==See also==
{{Ph-C-SA}}

==References==
{{Reflist}}

[[Category:{{PAGENAME}}]]

Ancestry.com

2026-03-14T17:30:07Z

IronRune: Citation for cancellations

{{incomplete|Issue 1=This need work to fit the [[Template:CompanyPreload|company article format]]|Issue 2= The section regarding the data leak is empty}}
{{ProductCargo
|ArticleType=Service
|Category=Genealogy
|Company=Blackstone
|Description=
|InProduction=Yes
|Logo=Ancestry.svg
|ProductLine=
|ReleaseYear=1996
|Website=https://ancestry.com/
}}
[[wikipedia:Ancestry.com|'''Ancestry.com''']], owned by [[wikipedia:Blackstone_Inc.|The Blackstone Group]], is a genealogy company based in the US, known for its DNA testing and family trees.<ref>{{Cite web |date=27 Jan 2026 |title=Our Story |url=https://www.ancestry.com/corporate/about-ancestry/our-story |url-status=live |access-date=27 Jan 2026 |website=Ancestry Corporate |archive-url=http://web.archive.org/web/20260107172747/https://www.ancestry.com/corporate/about-ancestry/our-story |archive-date=7 Jan 2026}}</ref>

==Consumer impact summary==

====Strict cancellation and renewal policy====
Their business model centers around subscription plans which have the following restrictions.

*Predefined cancellation fees (e.g., up to $25, $50, or the remaining balance).<ref name=":1" />
*Consumers need to cancel at least two days before the renewal date or trial expiration.<ref name=":1" />
*Limited to narrow, front-loaded refund windows.{{Clarify|how}}
*Only long-term commitments, such as 6-month and 12-month plans.{{Citation needed|date=27 Jan 2026}}

===Privacy===
Their Privacy Policies regarding consumer data are subject to change. This can leave many consumers unaware of potential updates to the terms that govern how their data is handled, an especially concerning issue given that genetic data is unique, sensitive, and carries significant implications for consumers’ relatives.{{Citation needed|date=27 Jan 2026}}

====Data breach====
Ancestry.com was involved in a data breach where about 300,000 email addresses, usernames, and plaintext passwords were exposed. The breach happened in 2015, but it wasn’t until late 2017 when it was finally discovered and confirmed.<ref name=":0" />

==Anti-consumer practices==

===Cancellation policy===
Ancestry.com may charge a cancellation fee for "Subscriptions Longer than a Month, Billed Monthly" if users do not cancel within the first 14 days.<ref name=":1">{{cite web |date=2 Dec 2025 |title=Ancestry Renewal and Cancellation Terms |url=https://www.ancestry.com/c/legal/renewal-cancellation-terms |url-status=live |archive-url=https://web.archive.org/web/20251011193700/https://www.ancestry.com/c/legal/renewal-cancellation-terms |archive-date=11 Oct 2025 |access-date=2025-02-05 |website=Ancestry}}</ref><ref>{{Cite web |date=26 Jun 2023 |title=Cancelation fee ? |url=https://www.reddit.com/r/AncestryDNA/comments/14jqeu9/cancelation_fee/ |url-status=live |archive-url=http://web.archive.org/web/20230626191850/https://old.reddit.com/r/AncestryDNA/comments/14jqeu9/cancelation_fee/ |archive-date=26 Jun 2023|access-date=9 Aug 2025 |website=Reddit |via=[[Reddit]]}}</ref>

<blockquote>
Where offered, some subscriptions longer than a month may be eligible for monthly billing. Even though you will be billed monthly, you are committing to the entire length of your subscription (e.g. 6 months or 12 months).

…

(1) cancel immediately for a full refund of the first month’s fee and immediate loss of access, or (2) cancel effective at the end of the first month, subject to a cancellation fee. If you change from this type of subscription to a different type of subscription before the end of your subscription term, you will receive a prorated refund for the remainder of the current paid month, and you may be charged a cancellation fee. For subscriptions purchased on www.ancestry.com, cancellation fees are the lesser of (i) $25 USD for 6-month subscriptions or $50 USD for 12-month subscriptions (plus any applicable taxes) or (ii) the remaining cost of your subscription
</blockquote>
Ancestry's older price pages showed an offer which followed these cancellation terms, along with a citation showing the commitment, but this offer has since been removed from the page.<ref>{{cite web |date=2 Dec 2025 |title=Become a member |url=https://www.ancestry.com/offers/subscribe |url-status=live |archive-url=https://web.archive.org/web/20240824032751/https://www.ancestry.com/offers/subscribe |archive-date=2024-08-24 |access-date=2 Dec 2025 |website=Ancestry}}</ref>

==Incidents==

===Data Breach (2015)===
RootsWeb, an Ancestry service, suffered a significant data breach. A file containing the access data of approximately 297.8 thousand users was publicly accessible on its server from November 2015 to December 2017.<ref>{{Cite web |title=Ancestry |url=https://haveibeenpwned.com/breach/Ancestry |url-status=live |archive-url=http://web.archive.org/web/20251218083052/https://haveibeenpwned.com/Breach/Ancestry |archive-date=18 Dec 2025|access-date=9 Aug 2025 |website=haveibeenpwned.com}}</ref><ref>{{Cite web |date=22 Feb 2024 |title=What happened in the Ancestry data breach? |url=https://www.twingate.com/blog/tips/ancestry-data-breach |archive-url=https://web.archive.org/web/20260222204053/https://www.twingate.com/blog/tips/ancestry-data-breach |archive-date=22 Feb 2026|access-date=9 Aug 2025 |website=Twingate}}</ref><ref name=":0">{{Cite web |last=Spring |first=Tom |date=27 Dec 2017 |title=Leaky RootsWeb Server Exposes Some Ancestry.com User Data |url=https://threatpost.com/leaky-rootsweb-server-exposes-some-ancestry-com-user-data/129248/ |archive-url=http://web.archive.org/web/20250818105231/https://threatpost.com/leaky-rootsweb-server-exposes-some-ancestry-com-user-data/129248/ |archive-date=18 Aug 2025|access-date=9 Aug 2025 |website=threatpost}}</ref> The company published a security update on its official website, which is now unavailable, stating that it temporarily shut down RootsWeb and locked all compromised Ancestry accounts, requiring users to change their passwords.<ref>{{Cite web |last=Blackham |first=Tony |date=23 Dec 2017 |title=RootsWeb Security Update |url=https://blogs.ancestry.com/ancestry/2017/12/23/rootsweb-security-update/ |url-status=live |archive-url=https://web.archive.org/web/20171227232406/https://blogs.ancestry.com/ancestry/2017/12/23/rootsweb-security-update/ |archive-date=27 Dec 2017 |access-date=9 Aug 2025 |website=Ancestry}}</ref> Below is part of the full statement:<blockquote>We want to share an important security update with you.

Last Wednesday, December 20, Ancestry’s Information Security Team received a message from a security researcher indicating that he had found a file containing email addresses/username and password combinations as well as user names from a RootsWeb.com server. Our Information Security Team reviewed the details of this file, and confirmed that it contains information related to users of Rootsweb’s surname list information, a service we retired earlier this year. For those of you who are unfamiliar, RootsWeb is a free community-driven collection of tools that are used by some people to host and share genealogical information. Ancestry has been hosting dedicated RootsWeb servers as a favor to the community since 2000. Importantly, RootsWeb does not host sensitive information like credit card numbers or social security numbers, and is not supported by the same infrastructure as Ancestry’s other brands. We are in the process of informing all impacted customers and will also be working with regulators and law enforcement as appropriate.

We also reviewed the RootsWeb file to see if any of the account information overlapped with existing accounts on Ancestry sites. We did confirm that a very small number of accounts – less than one percent of our total customer group – used the same account credentials on both Rootsweb and an Ancestry commercial site. We are currently contacting these customers.

In all cases, any user whose account had its associated email/username and password included on the file has had their accounts locked and will need to create a new password the next time they visit.

'''What We’ve Done'''

As a result of this discovery, we have taken two immediate corrective actions.

First, for the approximately 55,000 customers who used the same credentials at RootsWeb’s surname list and Ancestry – whether currently active or not – we have locked their Ancestry accounts and will require that they create a new password the next time they visit. We have also sent them emails to alert them to the situation. Though we have seen no activity that indicates these accounts have been compromised, we believe taking this additional measure is the right step to ensure the security of these customers. If you have not received an email or a notice requiring you to change your password, you have not been affected. Again, this issue involves less than one percent of our users, so there is a very good chance your account wasn’t involved.

Second, we have temporarily taken RootsWeb offline, and are working to ensure that all data is saved and preserved to the best of our ability. As RootsWeb is a free and open community that has been largely built by its users, we may not be able to salvage everything as we work to resolve this issue and enhance the RootsWeb infrastructure.

'''What You Should Do'''

If you are a customer whose account was impacted, you will receive an email telling you that you need to change your password. In that case, you will be required to create a new password the next time you visit Ancestry.

For the vast majority of customers who are not impacted by this, there is nothing you need to do as a result of this incident. However, we always recommend that you take the time to evaluate your own security settings. Please, never use the same username and password for multiple services or sites. And it’s generally good practice to use longer passwords and to change them regularly.</blockquote>

==References==
<references />

[[Category:Blackstone]]

Micron retires Crucial products from consumer business

2026-03-14T16:29:21Z

IronRune: Add citations

{{StubNotice}}
{{IncidentCargo
|Company=Micron
|StartDate=2025-12-03
|EndDate=
|Status=Active
|ProductLine=Crucial components
|Product= DRAM, SSDs
|ArticleType=Incident
|Type=
|Description=Micron announces the exit of Crucial from consumer business to focus in AI and datacenters}}
On December 3, 2025 [[Micron|Micron Technology]] announced that Crucial will exit from the consumer business to focus in the AI business.<ref>{{Cite web |last=Edwards |first=Benj |date=2025-12-03 |title=After nearly 30 years, Crucial will stop selling RAM to consumers |url=https://arstechnica.com/gadgets/2025/12/after-nearly-30-years-crucial-will-stop-selling-ram-to-consumers/ |archive-url=https://web.archive.org/web/20260216094824/https://arstechnica.com/gadgets/2025/12/after-nearly-30-years-crucial-will-stop-selling-ram-to-consumers/ |archive-date=2026-02-16 |access-date=2026-03-14}}</ref>

Micron will do Crucial product shipments until February 2026. Micron will "provide continued warranty service and support for Crucial products" and "continue to support the sale of Micron-branded enterprise products to commercial channel customers globally"
<ref name=":0">{{Cite web |date=3 Dec 2025 |title=Micron Announces Exit from Crucial Consumer Business |url=https://investors.micron.com/news-releases/news-release-details/micron-announces-exit-crucial-consumer-business |url-status=live |archive-url=http://web.archive.org/web/20260124004930/https://investors.micron.com/news-releases/news-release-details/micron-announces-exit-crucial-consumer-business |archive-date=24 Jan 2026|access-date=26 Jan 2026}}</ref>

==Background==

The high interest towards artificial intelligence and their lucrative capacity has caused many tech companies to invest on it to increase their revenue. {{Citation needed}} For the consumer market, there are only 3 major companies that make DRAM known as "The Big Three": Samsung, Micron, and SK Hynix.<ref>{{Cite web|url=https://www.pcworld.com/article/3057590/report-desperate-pc-manufacturers-turn-to-china-for-ram.html|title=Report: Desperate PC manufacturers are turning to China for RAM|date=2026-02-10|work=PC World|first=Michael|last=Crider |archive-url=http://web.archive.org/web/20260212071148/https://www.pcworld.com/article/3057590/report-desperate-pc-manufacturers-turn-to-china-for-ram.html |archive-date=12 Feb 2026}}</ref>

==Incident==

Micron announced they quit from consumer business with a justification to supply the AI industry<ref name=":0" />:
{{Quote|''The AI-driven growth in the data center has led to a surge in demand for memory and storage. Micron has made the difficult decision to exit the Crucial consumer business in order to improve supply and support for our larger, strategic customers in faster-growing segments''}}

===Affected products===
All Crucial components (DRAM, SSDs)

==Micron's response==
In January 2026, WCCFetch released an interview with Christopher Moore, Micron's VP of Marketing, Mobile and Client Business Unit.<ref>{{Cite web |last=Zuhair |first=Muhammad |date=11 Jan 2026 |title=Micron Exclusive: Why Consumers Have Gotten the Memory Shortage Narrative All Wrong |url=https://wccftech.com/micron-exclusive-why-consumers-have-gotten-the-memory-shortage-narrative-all-wrong/ |archive-url=https://web.archive.org/web/20260304214014/https://wccftech.com/micron-exclusive-why-consumers-have-gotten-the-memory-shortage-narrative-all-wrong/ |archive-date=2026-03-04}}</ref> When asked whether memory suppliers are inclined towards catering to the AI sectors and leaving consumers behind. Moore replied:
{{Quote|''Well, first I would want to try to help everybody understand that the perception may not be exactly correct, at least from our point of view. So I would never want to tell someone what to think or that they're wrong, but our viewpoint is that we are trying to help consumers around the world. We're just doing it through different channels. We still have a very sizable business in the client and mobile markets. We are also, of course, servicing our data center customers.

And what's going on right now is that the TAM and data center is growing just absolutely tremendously. And we want to make sure that, as a company, we help fulfill that TAM as well.''}}
==Consumer response==
Micron's decision to supply AI businesses and Moore's response caused outrage by consumers. {{Citation needed}}
==References==
{{Reflist}}

Sony

2026-03-14T15:08:21Z

IronRune: Remove repeated text

{{clear}}
{{CompanyCargo
|Description=Japanese technology conglomerate known for brands such as Sony Pictures, Sony Music Publishing, PlayStation, and XPERIA.
|Founded=1946
|Industry=Conglomerate, Photography equipment, Audio equipment, Home electronics, Video games
|Logo=Sony.svg
|ParentCompany=
|Type=Public
|Website=https://sony.com/
}}
'''[[wikipedia:Sony|Sony Group Corporation]]''' is a Japanese Zaibatsu (or mega corporation) headquartered in Minato, Tokyo, Japan.<ref>"[https://www.sony.com/en/SonyInfo/CorporateInfo/Data/Map/ Access & Map] {{Webarchive|url=https://web.archive.org/web/20210416150015/https://www.sony.com/en/SonyInfo/CorporateInfo/Data/Map/|date=2021-04-16}}." Sony Global. Retrieved 2 April 2021. "1–7–1 Konan Minato-ku, Tokyo 108-0075, Japan" – [https://web.archive.org/web/20120227050438/https://www.sony.net/SonyInfo/CorporateInfo/Data/Map/map_head_office.pdf Map] – [https://www.sony.jp/CorporateCruise/SMOJ-info/Profile.html Address in Japanese] {{Webarchive|url=https://web.archive.org/web/20230926182046/https://www.sony.jp/CorporateCruise/SMOJ-info/Profile.html|date=2023-09-26}}: "〒108-0075 東京都港区港南1–7–1"</ref> The Sony Group Corporation owns over 100 companies including, but not limited to Sony Semiconductor Solutions, Sony Entertainment (including Sony Pictures and Sony Music Group), Sony Interactive Entertainment, Sony Financial Group, and Crunchyroll.<ref>{{Cite web |title=List of acquisitions by Sony |url=https://en.wikipedia.org/wiki/List_of_acquisitions_by_Sony |url-status=live |archive-url=https://web.archive.org/web/20250320063035/https://en.wikipedia.org/wiki/List_of_acquisitions_by_Sony |archive-date=20 Mar 2025 |access-date=16 Mar 2025 |website=[[Wikipedia]]}}</ref>

Sony was established in 1946 as Tokyo Tsushin Kogyo by Masaru Ibuka and Akio Morita.<ref name=":0">{{Cite web |title=History |url=https://www.sony.com/en/SonyInfo/CorporateInfo/History/ |url-status=live |archive-url=http://web.archive.org/web/20260204161638/https://www.sony.com/en/SonyInfo/CorporateInfo/History/ |archive-date=4 Feb 2026|access-date=16 Mar 2025 |website=[[Sony]]}}</ref> The young company distinguished itself in the consumer electronics market with transistor radios, home video tape recorders, portable audio players called the Walkman, and compact disk players.<ref>{{Cite web |title=Sony History |url=https://www.sony.com/en/SonyInfo/CorporateInfo/History/SonyHistory/ |url-status=live |archive-url=https://web.archive.org/web/20251014201041/https://www.sony.com/en/SonyInfo/CorporateInfo/History/SonyHistory/ |archive-date=14 Oct 2025 |access-date=16 Mar 2025 |website=[[Sony]]}}</ref><ref name=":0" /> In 1988, Sony acquired CBS Records.<ref name=":1">{{Cite web |title=Corporate History |url=https://www.sony.com/en/SonyInfo/CorporateInfo/History/company/ |url-status=live |archive-url=http://web.archive.org/web/20260108000436/https://www.sony.com/en/SonyInfo/CorporateInfo/History/company/ |archive-date=8 Jan 2026|access-date=16 Mar 2025 |website=[[Sony]]}}</ref> Later, in 1989 it acquired Columbia Pictures.<ref name=":1" /> The company also introduced the home video game console [[PlayStation]] in 1994.<ref name=":1" />

==Consumer impact summary==
Sony has found itself involved in many controversies in the past, most commonly consumer rights and management of digital content issues. They have included instances such as Sony BMG rootkit in 2005, where copy protection software tracked users in secret and added security holes, which were the target of lawsuits and recalls. Sony has also had run-ins with digital content access, like trying to close down the PlayStation Store on older systems and removing "forever" licenses on Funimation content, which was met with pushback and reversal.

More recently, the mandatory PSN account requirement mandated by Sony in Helldivers 2 and binding arbitration provisions in Crunchyroll's terms of service have been criticized as restrictive of user choice and access.

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Sued by Texas state over ACR data collection (''2025 - Present):''===
{{Main|Texas Attorney General sues multiple TV makers over ACR user data collection}}
On December 15, 2025, Texas Attorney General Ken Paxton filed a lawsuit against Sony,<ref name="petition-sony">{{Cite web |date=December 15, 2025 |title=State of Texas v. Sony Electronics Inc., Original Petition |url=https://texasattorneygeneral.gov/sites/default/files/images/press/Sony%20TV%20Petition%20Filed.pdf |archive-url=https://web.archive.org/web/20260120093757/https://texasattorneygeneral.gov/sites/default/files/images/press/Sony%20TV%20Petition%20Filed.pdf |archive-date=20 Jan 2026 |access-date=January 21, 2026 |publisher=Office of the Texas Attorney General |format=PDF}}</ref> alleging that the manufacturer failed to adequately disclose the data collection capabilities of {{Wplink|Automatic content recognition}} (ACR) technology in their smart televisions<ref name="arstechnica">{{Cite web |date=December 16, 2025 |title=Texas sues biggest TV makers, alleging smart TVs spy on users without consent |url=https://arstechnica.com/tech-policy/2025/12/texas-sues-biggest-tv-makers-alleging-smart-tvs-spy-on-users-without-consent/ |archive-url=http://web.archive.org/web/20251228170241/https://arstechnica.com/tech-policy/2025/12/texas-sues-biggest-tv-makers-alleging-smart-tvs-spy-on-users-without-consent/ |archive-date=28 Dec 2025|access-date=January 21, 2026 |publisher=Ars Technica}}</ref>. The lawsuit, filed under the Texas Deceptive Trade Practices Act, allege that ACR technology captures screenshots of television displays at frequent intervals and that the resulting viewing data is sold to advertisers and data brokers without meaningful consumer consent.<ref name="txag-main">{{Cite web |date=December 15, 2025 |title=Attorney General Paxton Sues Five Major TV Companies, Including Some with Ties to CCP, for Spying on Texans |url=https://texasattorneygeneral.gov/news/releases/attorney-general-paxton-sues-five-major-tv-companies-including-some-ties-ccp-spying-texans |archive-url=https://web.archive.org/web/20260123003535/https://texasattorneygeneral.gov/news/releases/attorney-general-paxton-sues-five-major-tv-companies-including-some-ties-ccp-spying-texans |archive-date=23 Jan 2026 |access-date=January 21, 2026 |publisher=Office of the Texas Attorney General}}</ref>

==Controversies==
{| class="wikitable"
|+
!Controversy
!Year
!Background Info
!Aftermath
!Related Article
!Related Video(s)
|-
|Sony BMG CD copy protection {{wplink|rootkit}}
|2005
|Sony BMG distributed about 20 million discs preloaded with copy protection software that tracks the users listening habits (even if the user did not agree to the [[EULA]]), hides itself, and introduces exploitable bugs. As such it has been classified as a rootkit.
Furthermore, they released an uninstaller tool later that merely un-hides their original rootkit and installs more un-removable software, all while extracting more personal information (e-mail addresses) from users.
|Class action lawsuits in 2005-2006 forced Sony to recall about 10% of affected CDs. Sony stopped their copy protection attempts in 2007.<ref>{{Cite web |title=Sony's DRM protected CDs install Windows rootkits |url=https://en.m.wikinews.org/wiki/Sony%27s_DRM_protected_CDs_install_Windows_rootkits |url-status=live |archive-url=https://web.archive.org/web/20250708193020/https://en.m.wikinews.org/wiki/Sony's_DRM_protected_CDs_install_Windows_rootkits |archive-date=8 Jul 2025 |access-date=16 Mar 2025 |website=[[Wikinews]]}}</ref><ref>{{Cite web |title=Revisiting the Sony Rootkit |url=https://fsfe.org/activities/drm/sony-rootkit-fiasco.en.html#restrictions-pictures |url-status=live |archive-url=https://web.archive.org/web/20250406125851/https://fsfe.org/activities/drm/sony-rootkit-fiasco.en.html#restrictions |archive-date=6 Apr 2025 |access-date=16 Mar 2025 |website=[[fsfe]]}}</ref><ref>{{Cite web |title=CD’s Containing XCP Content Protection Technology |url=https://cp.sonybmg.com/xcp/english/titles.html |url-status=dead |archive-url=https://web.archive.org/web/20081224153240/https://cp.sonybmg.com/xcp/english/titles.html |archive-date=24 Dec 2008 |access-date=16 Mar 2025 |website=[[Sony BMG]]}}</ref>
|
|
|-
|PlayStation 3 Blu-Ray AACS License Renewal
|2006
|The Advanced Access Content System (AACS) encryption key of Sony PlayStation 3 devices must be renewed every 12 to 18 months via software updates.<ref>{{Cite web |title=Renewing the AACS encryption key |url=https://manuals.playstation.net/document/en/ps3/current/video/aacs.html |url-status=live |archive-url=https://web.archive.org/web/20250319144013/https://manuals.playstation.net/document/en/ps3/current/video/aacs.html |archive-date=19 Mar 2025 |access-date=16 Mar 2025 |website=[[PlayStation]]}}</ref>
|TBD. At some point, software updates will no longer be released, which will eventually lock out users from this functionality.
|
|
|-
|Mandatory data collection on PC ports
|2020-ongoing
|
|
|
|
|-
|Revocation of "Forever" licenses to {{wplink|Funimation}} digital content
|2024
|After merging Funimation with {{wplink|Crunchyroll, LLC|Crunchyroll}}, Sony revoked all licenses to digital content that had been advertised as "forever" licenses without providing a refund or reimbursement.
|Some users received free months of service for the new Crunchyroll platform, but only if they submitted a ticket.<ref>{{Cite web |last=Parrish |first=Ash |date=26 Feb 2024 |title=Funimation’s solution for wiping out digital libraries could be good, if it works |url=https://www.theverge.com/2024/2/26/24080637/funimation-shut-down-crunchyroll-digital-library-compensation |url-status=live |archive-url=https://web.archive.org/web/20240226153946/https://www.theverge.com/2024/2/26/24080637/funimation-shut-down-crunchyroll-digital-library-compensation |archive-date=26 Feb 2024 |access-date=16 Mar 2025 |website=[[The Verge]]}}</ref>
|[[Funimation "Forever" Content License Revocation]]
|
|-
|Crunchyroll January 2025 Terms of Service Update
|2025
|Sony forced users of Crunchyroll into binding arbitration by updating their terms of service and without providing an easy way to opt-out.
|TBD
|[[Crunchyroll January 2025 Terms of Service Update]]
|
|-
|Camera monitor on Xperia phones turned into subscription
|2025
|Sony disabled External Monitor feature with software update on Xperia phones and turned it into subscription
|TBD
|[[Sony Xperia turns camera monitor into subscription]]
|<ref group="Video References">https://www.youtube.com/watch?v=PqPfM6lxv90 ([https://preservetube.com/watch?v=PqPfM6lxv90 Archived])</ref>
|}

===Sony's Playstation controversies===
{| class="wikitable"
|+
!Controversy
!Year
!Background Info
!Aftermath
!Related Article
!Related Video(s)
|-
|Warranty void if removed stickers
|2004
|Warranty void if removed stickers are illegal under the [[Magnuson–Moss Warranty Act|Magnuson-Moss Warranty Act of 1975]]., but are nonetheless used by the company.
Such stickers existed at least on [https://guide-images.cdn.ifixit.com/igi/kuhibAgUoeTpUmSh.huge PlayStation 2] models to prevent users from opening the console (the sticker was on top of a screw).
|
|
|
|-
|PlayStation 3 "Yellow Light of Death"
|2006-2009
|Due to a likely defect in the 90nm graphic processing units (GPUs) of early PlayStation 3s,<ref name=":2">{{Cite web |last=HelpForPS3 (Reuploader) |last2=BBC |date=17 Dec 2009 |title=Sony PS3 Yellow Light of Death - BBC |url=https://www.youtube.com/watch?v=E_ef8bDQktI |url-status=live |archive-url=https://preservetube.com/watch?v=E_ef8bDQktI |archive-date=4 Feb 2026 |access-date=3 Jun 2025 |website=YouTube}}</ref><ref>{{Cite web |last=RIP Felix |date=15 Jan 2024 |title=A 360 Story - The RED Ring of Death & the 7th Generation Console War |url=https://www.youtube.com/watch?v=3qKtS_uxdcU |url-status=live |access-date=2 Jun 2025 |website=YouTube}}</ref><ref>{{Cite web |last=RIP Felix |date=23 Dec 2022 |title=A PS3 Story: The Yellow Light of Death |url=https://www.youtube.com/watch?v=Za7WTNwAX0c |url-status=live |access-date=2 Jun 2025 |website=YouTube}}</ref> these models are extremely prone to GPU failures.
Affected models (with a 90nm GPU) include: CECHA, CECHB, CECHC, CECHE, and CECHG.
|TBD; Sony never made a response beyond dodging and denial of the issue.<ref>{{Cite web |last=BBC |date=18 Sep 2009 |title=Sony rebuts BBC PlayStation claim |url=https://news.bbc.co.uk/2/hi/technology/8263063.stm |url-status=live |archive-url=https://web.archive.org/web/20250219154020/https://news.bbc.co.uk/2/hi/technology/8263063.stm |archive-date=19 Feb 2025 |access-date=4 Jun 2025 |website=BBC NEWS}}</ref> Consumers whose consoles had this problem- even when Sony was supporting the console- had to pay out of pocket to repair it.<ref name=":2" />
|[[Bumpgate]]
[[PlayStation 3 "Yellow Light of Death"]]
|
|-
|PlayStation 3 Removal of OtherOS with System Update 3.21
|2010
|PlayStation 3 systems supported a feature known as "OtherOS" until system update 3.21 on April 1, 2010 with Sony stating it was removed due to "security concerns".<ref>{{Cite web |title=PS3 Firmware 3.21 Coming April 1st |url=https://blog.playstation.com/archive/2010/03/29/ps3-firmware-3-21-coming-april-1st/ |url-status=live |archive-url=https://web.archive.org/web/20250828213927/https://blog.playstation.com/archive/2010/03/29/ps3-firmware-3-21-coming-april-1st/ |archive-date=28 Aug 2025 |access-date=16 Aug 2025 |website=[[PlayStation Blog]]}}</ref> Prior to the release of the PS3 slim in November 2009, Sony stated that the slim would not support this feature that was available on the current PS3 models still available for sale.<ref>{{cite web |title=SCEE PS3 Slim press release |url=https://www.scee.presscentre.com/Content/Detail.asp?ReleaseID=4842&NewsAreaID=2 |url-status=dead |archive-url=https://web.archive.org/web/20090822130523/https://www.scee.presscentre.com/content/Detail.asp?ReleaseID=4842 |archive-date=August 22, 2009 |access-date=2025-08-16}}</ref>
|Class action lawsuit, with a $3.75 million settlement in 2018, with people receiving up to $10.<ref>{{cite web |title=Sony sending $10 settlement checks for PS3 “Other OS” lawsuit |url=https://www.gearnuke.com/sony-sending-10-settlement-checks-for-ps3-other-os-lawsuit/ |url-status=dead |archive-url=https://web.archive.org/web/20181114062814/https://www.gearnuke.com/sony-sending-10-settlement-checks-for-ps3-other-os-lawsuit/ |archive-date=November 14, 2018 |access-date=2025-08-16}}</ref>
|
|
|-
|Sony Playstation hardware bans
|2011-ongoing
|Sony is banning gaming consoles on hardware level from accessing Playstation Network online services for "violation of terms of service", which makes modern game consoles useless piece of junk
|
|[[Sony Playstation hardware bans from online services]]
|
|-
|{{wplink|Helldivers 2}} PSN Account Requirement post launch
|2024
|Sony added a {{wplink|PlayStation Network|PSN account}} requirement for Helldivers 2 after the game had become popular, including for countries where you can't create a PSN account.
|The requirement was removed,<ref>https://store.steampowered.com/news/app/553850/view/4196868529806518741 ([http://web.archive.org/web/20260217120939/https://store.steampowered.com/news/app/553850/view/4196868529806518741 Archived])</ref> however the game was removed from sale in countries without PSN.<ref>{{Cite web |last=Serin |first=Kaan |date=11 May 2024 |title=Helldivers 2 gets delisted in more countries without PSN access, blindsided devs call for it to be "available worldwide" |url=https://www.gamesradar.com/games/third-person-shooter/helldivers-2-gets-delisted-in-more-countries-without-psn-access-blindsided-devs-call-for-it-to-be-available-worldwide/ |url-status=live |archive-url=https://web.archive.org/web/20240511102905/https://www.gamesradar.com/games/third-person-shooter/helldivers-2-gets-delisted-in-more-countries-without-psn-access-blindsided-devs-call-for-it-to-be-available-worldwide/ |archive-date=11 May 2024 |access-date=16 Mar 2025 |website=[[GamesRadar]]}}</ref>
|[[PlayStation Network Account Requirement for PC Games]]
|<ref group="Video References">https://www.youtube.com/watch?v=I2VA0eum6w4 ([https://preservetube.com/watch?v=I2VA0eum6w4 Archived])</ref>
|-
|PlayStation Store Shutdown
|2021
|Sony intended to shut down the PlayStation Store on its {{wplink|PlayStation 3|PS3}}, {{wplink|PlayStation Vita|PS Vita}}, and {{wplink|PlayStation Portable|PSP}} consoles, despite many of the content offerings not being available on newer consoles.
|Sony walked back the decision for the PS3 and PS Vita, citing the negative response from customers.<ref>{{Cite web |last=Ryan |first=Jim |date=19 Apr 2021 |title=PlayStation Store on PS3 and PS Vita Will Continue Operations |url=https://blog.playstation.com/2021/04/19/playstation-store-on-ps3-and-ps-vita-will-continue-operations/ |url-status=live |archive-url=https://web.archive.org/web/20210419170146/https://blog.playstation.com/2021/04/19/playstation-store-on-ps3-and-ps-vita-will-continue-operations/ |archive-date=19 Apr 2021 |access-date=16 Mar 2025 |website=[[PlayStation Blog]]}}</ref>
|
|
|-
|Removal of {{wplink|Discovery Channel|Discovery}} titles
|2023
|Sony intended to remove customers' access to "purchased" Discovery Channel content at the end of their licensing agreements.
|Sony reversed the decision, allowing customers to continue accessing the content.<ref>{{Cite web |date=Dec 2023 |title=Legal update notice |url=https://www.playstation.com/en-us/legal/psvideocontent/ |url-status=live |archive-url=https://web.archive.org/web/20231201155935/https://www.playstation.com/en-us/legal/psvideocontent/ |archive-date=1 Dec 2023 |access-date=16 Mar 2025 |website=[[PlayStation]]}}</ref>
|[[Sony's attempted removal of "purchased" content]]
|<ref group="Video References">https://www.youtube.com/watch?v=6bpzyz5kf_A ([https://preservetube.com/watch?v=6bpzyz5kf_A Archived])</ref> <ref group="Video References">https://www.youtube.com/watch?v=krXH8jXefqE ([https://preservetube.com/watch?v=krXH8jXefqE Archived])</ref>
|-
|PSN Account Requirement for PC Games
|2024-ongoing
|Sony requires a PSN account be made or used for Playstation games ported to PC and sold on the PC, including games that were solely single player such as Last of Us Part 2<ref>{{Cite web |last=Ariyasinghe |first=Pulasthi |date=2024-11-09 |title=PSN account requirement on PC is there to keep gamers safe, explains Sony |url=https://www.neowin.net/news/psn-account-requirement-on-pc-is-there-to-keep-gamers-safe-explains-sony/ |archive-url=https://web.archive.org/web/20241109203247/https://www.neowin.net/news/psn-account-requirement-on-pc-is-there-to-keep-gamers-safe-explains-sony/ |archive-date=9 Nov 2024 |website=Neowin}}</ref><ref>{{Cite web |last=Ruiz |first=Michael |date=2024-09-25 |title=Sony Not Backing Down on PSN PC Requirement Despite Backlash |url=https://www.playstationlifestyle.net/2024/09/25/sony-psn-login-required-horizon-zero-dawn-remastered-pc/ |archive-url=https://web.archive.org/web/20240925175510/https://www.playstationlifestyle.net/2024/09/25/sony-psn-login-required-horizon-zero-dawn-remastered-pc/ |archive-date=25 Sep 2024 |website=PlayStation Lifestyle}}</ref>.
|In January 2025 Sony removed this requirement for some games and instead offered players benefits to use PSN. However the restriction remains for other Sony games such as Until Dawn.<ref>{{Cite web |last=Qizilbash |first=Asad |date=2025-01-29 |title=New in-game content incentives coming to PlayStation games on PC |url=https://blog.playstation.com/2025/01/29/new-in-game-content-incentives-coming-to-playstation-games-on-pc/ |archive-url=https://web.archive.org/web/20250129163956/https://blog.playstation.com/2025/01/29/new-in-game-content-incentives-coming-to-playstation-games-on-pc/ |archive-date=29 Jan 2025 |website=PlayStation Blog |publisher=Sony - PlayStation Blog}}</ref>
|[[PlayStation Network Account Requirement for PC Games]]
|
|-
|PlayStation restricts how developers can give upgrades to "PS5" editions
|2025
|Sony have restricted how and what developers can offer people upgrading from a PS4 edition to a PS5 edition of a game post launch.
|Sony has continued this practices without a proper response
|[[PlayStation restricts how developers can give upgrades to "PS5" editions]]
|
|-
|PlayStation Lease with Flex
|2026
|Unlike traditional installment purchases that lead to eventual ownership, Flex and other leasing models do not result in the consumer owning the console outright. Once the contract term ends, the hardware must be returned regardless of payments already made, or the consumer must enter a separate purchase negotiation. If payments stop early, the consumer loses access to the device without having worked toward ownership
|
|[[PlayStation Lease with Flex]]
|
|}

==Products==

===Audio:===
*[[Sony's WF-1000XM4 earbuds|Sony WF-1000XM4]]
*Sony WH-1000XM5

===Televisions:===
*[[Sony x900h television|Sony X900H]]

===Consoles:===

*Playstation
*Playstation 2
*Playstation 3
*Playstation 4
*Playstation 5

==References==
{{Reflist}}
===Video references===
<references group="Video References" />

[[Category:Sony]]

Nissan

2026-03-14T14:43:39Z

IronRune: Add section about NissanConnect EV app being discontinued

{{Incomplete}}
{{CompanyCargo
|Founded = 1933
|Industry = Automotive
|Logo = Nissan Motor Corporation logo 2020.svg
|ParentCompany =
|Type = Public
|Website = https://www.nissan-global.com/
|Description = Nissan Motor Co., Ltd., commonly known as Nissan, is a Japanese multinational automobile manufacturer headquartered in Yokohama, Japan. Founded in 1933, Nissan is one of the largest car manufacturers in the world. The company is part of the Renault–Nissan–Mitsubishi Alliance, which also is one of the largest automotive groups globally.
}}

'''{{Wplink|Nissan|Nissan Motor Co., Ltd.}}''', commonly known as '''Nissan''', is a Japanese multinational automobile manufacturer headquartered in Yokohama, Japan. Founded in 1933, Nissan is one of the largest car manufacturers in the world. The company is part of the '''Renault–Nissan–Mitsubishi Alliance''', which also is one of the largest automotive groups globally.

==Consumer impact summary==
{{Ph-C-CIS}}

*'''Arbitration:''' Nissan's [[EULA]] requires disputes to be settled by [[Forced arbitration|arbitration]].{{Cite web |author= |title=Nissan Vehicle Software End User License Agreement |url=https://www.nissan.ca/content/dam/Nissan/Canada/software/Nissan-Vehicle-Software-End-User-License-Agreement.pdf |website=Nissan |date= |access-date=3 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20240219124518/https://www.nissan.ca/content/dam/Nissan/Canada/software/Nissan-Vehicle-Software-End-User-License-Agreement.pdf |archive-date=19 Feb 2024}}<nowiki></ref></nowiki>
*'''Cost of software updates:''' It is up to Nissan's discretion if certain software updates are offered for free or are withheld until certain fees are paid.<ref>{{Cite web |author= |title=NissanConnect® {{!}} Vehicle Software |url=https://www.nissan.ca/services/apps/nissan-connect/software.html |website=Nissan |date= |access-date=3 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20250920213457/https://www.nissan.ca/services/apps/nissan-connect/software.html |archive-date=20 Sep 2025 |quote=Additionally, updates or modifications to Software may be made available by Nissan for download and installation by owners from time to time, either on a complimentary or for-fee basis, as determined by Nissan in its sole discretion.}}</ref>

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Invasive data sharing (''2023'')===
In 2023, a report by the [[Mozilla|Mozilla Foundation]] found that Nissan, along with other major car manufacturers, were recording a large amount of customer data which were classed as a "privacy nightmare"<ref>{{Cite web |last1=Caltrider |first1=Jen |last2=Rykov |first2=Misha |last3=MacDonald |first3=Zoë |title=It’s Official: Cars Are the Worst Product Category We Have Ever Reviewed for Privacy |url=https://www.mozillafoundation.org/en/privacynotincluded/articles/its-official-cars-are-the-worst-product-category-we-have-ever-reviewed-for-privacy/ |website=Mozilla Foundation |date=6 Sep 2023 |access-date=3 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20260127041610/https://www.mozillafoundation.org/en/privacynotincluded/articles/its-official-cars-are-the-worst-product-category-we-have-ever-reviewed-for-privacy/ |archive-date=27 Jan 2026}}</ref> for consumers. This report found that Nissan were collecting a very large amount of personal data with very little security information, and could record information about the customer's "sexual activity" as per their terms and conditions. Mozilla found Nissan to be the worst perpetrator in terms of data collection and privacy policies, only behind [[Tesla, Inc.|Tesla]] who was using driver data to train their autopilot AI feature. The report found all car companies to be breaching privacy rights of their customers, however Nissan's privacy policy stood out to researchers as one of the worst they investigated.

===Shutdown of 2G app for older electric cars in the UK (''2024'')===
{{Main|Nissan shuts 2G car service in UK}}

The move impacts early LEAF and e-NV200 cars built before 2016, which is around 3,000 vehicles in the UK. Half are active users of the app, who can still use the main features using timers but not remotely.<ref>{{Cite web |last=Flaherty |first=Nick |title=Nissan is shutting down its 2G app for older electric cars in the UK from April 2024. |url=https://www.eenewseurope.com/en/nissan-shuts-2g-car-service-in-uk/ |website=EENews Automotive |date=4 Mar 2024 |access-date=3 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20251014010053/https://www.eenewseurope.com/en/nissan-shuts-2g-car-service-in-uk/ |archive-date=14 Oct 2025}}</ref>

===Does not sell parts to repair transmissions (''2024'')===
A Utah-based auto-repair shop was unable to obtain a new seal for a (circa-2018) Nissan Titan's leaky transmission from a Nissan dealership, the latter being informed by Nissan that the manufacturer does not make such a part.<ref>{{Cite web |author=Dave's Auto Center |title=Nissan Titan with a 5.0 L Cummins. Manufacturers are screwing with Customers |url=https://www.youtube.com/shorts/uAjqRMWtfEs |website=[[YouTube]] |date=17 May 2024 |access-date=3 Mar 2026 |url-status=live |archive-url=https://preservetube.com/watch?v=uAjqRMWtfEs |archive-date=4 Mar 2026}}</ref> This leaves both the shop and the customer few options besides replacing the entire transmission.

===Safety issues with the NissanConnect EV app (''2025'')===
Researchers at Black Hat Asia 2025 have found issues within the NissanConnectEV app, since it relied upon a Vehicle Identification Number to communicate with the user and to authenticate communications, and this number proved to be easy to reverse-engineer. This allowed hackers to easily access the app.<ref>{{Cite web |last=Pokharel |first=Bijay |title=Researchers Hack Nissan Leaf Remotely, Exposing Major Security Flaws in Car App |url=https://www.abijita.com/researchers-hack-nissan-leaf-remotely-exposing-major-security-flaws-in-car-app/ |website=Abijita Foundation |date=8 Apr 2025 |access-date=3 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20251018194523/https://www.abijita.com/researchers-hack-nissan-leaf-remotely-exposing-major-security-flaws-in-car-app/ |archive-date=18 Oct 2025}}</ref><ref>{{Cite web |last=Mearian |first=Lucas |title=Hackers can access the Nissan Leaf via insecure APIs |url=https://www.csoonline.com/article/554905/hackers-can-access-the-nissan-leaf-via-insecure-apis.html |website=CSO |date=24 Feb 2016 |access-date=3 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20231204030039/https://www.csoonline.com/article/554905/hackers-can-access-the-nissan-leaf-via-insecure-apis.html |archive-date=4 Dec 2023}}</ref><ref>{{Cite web |author= |title=Critical Security Vulnerabilities Found in Nissan Leaf: Remote Hacking Demonstrated |url=https://www.security.land/critical-security-vulnerabilities-found-in-nissan-leaf-remote-hacking-demonstrated/ |website=Security Land |date=14 Apr 2025 |access-date=3 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20260304055732/https://www.security.land/critical-security-vulnerabilities-found-in-nissan-leaf-remote-hacking-demonstrated/ |archive-date=4 Mar 2026}}</ref><ref>{{Cite web |last=Kovacs |first=Eduard |title=API Flaw Exposes Nissan LEAF Cars to Remote Attacks |url=https://www.securityweek.com/api-flaw-exposes-nissan-leaf-cars-remote-attacks/ |website=Security Week |date=24 Feb 2016 |access-date=3 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20160227082244/https://www.securityweek.com/api-flaw-exposes-nissan-leaf-cars-remote-attacks/ |archive-date=27 Feb 2016}}</ref>

=== NissanConnect EV app discontinued (2026) ===
In early 2026, Nissan informed affected customers that the NissanConnect EV app will cease operating as of March 30th 2026. Owners of Nissan Leaf electric cars produced before May 2019 and the e-NV200 van (produced until 2022) will no longer be able to use the remote features of their vehicles. <ref>{{Cite web |last=Wood |first=Zoe |date=2026-03-14 |title=‘Shockingly bad’: Nissan Leaf drivers voice anger over app shutdown |url=https://www.theguardian.com/environment/2026/mar/14/nissan-leaf-app-shutdown-nissanconnect-ev-app |archive-url=https://web.archive.org/web/20260314104114/https://www.theguardian.com/environment/2026/mar/14/nissan-leaf-app-shutdown-nissanconnect-ev-app |archive-date=2026-03-14 |access-date=2026-03-14 |website=The Guardian}}</ref>

==Products==
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==See also==
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==References==
{{Reflist}}

[[Category:Nissan]]
[[Category:Companies]]
[[Category:Companies using forced arbitration clauses]]