Consumer Rights Wiki - User contributions [en]

Talk:Discord

2025-10-24T21:49:14Z

Jerry: /* Security risk: Presenting cryptic "direct link" in article */ Reply

Someone should rewrite this in a more editorial fashion. Right now it’s currently written in a way where it’s just screaming off into a void and while it does have citations it could be written in a better way. Someone should work on improving this. - [[User:Atsumari|Atsumari]] ([[User talk:Atsumari|talk]]) 08:46, 19 January 2025 (UTC)

Atsumari, please clarify what you mean by 'screaming off into a void'. Any constructive criticism is very valuable but this does not help me. I'd also like to contend the use of the tone warning on this page. Multiple admins have reviewed the format at this point and found no issue with the tone. [[User:Tob|Tob]] ([[User talk:Tob|talk]]) 19:26, 19 January 2025 (UTC)

Hi; I believe I remember you talking in the appeal channel and one of the staff did say what my concerns were. Once those corrections are done, we can totally remove the tone warning. It was literally just formatting of some of the bullet points. It looks like you’re already working on fixing those so once that’s done, we definitely can get that taken off unless other staff have other concerns. Sorry for the delay in getting back to you. -[[User:Atsumari|Atsumari]] ([[User talk:Atsumari|talk]]) 14:51, 21 January 2025 (UTC)

I'm sure they did. Thanks for the assistance. [[User:Tob|Tob]] ([[User talk:Tob|talk]])

==IPO and "enshitification"==

So, there's been news about Discord planning on doing an IPO. Chances are that the platform will be facing changes similar to that of Reddit, notably killing 3rd party and legacy client access to the platform. This IPO stunt also will bring with it ads. Keep a close eye on news surrounding the platform as time goes on, and make sure to post any new info you find to this topic if you do not plan on integrating it into the article itself.

This is absolutely not going to be a pretty state for the platform, which will be bringing in user traffic to the wiki, and specifically this article, so please also polish the article in other areas as well! [[User:JamesTDG|JamesTDG]] ([[User talk:JamesTDG|talk]]) 22:35, 31 March 2025 (UTC)

:Update: One of the founders of Discord left in April and was replaced by the former Vice Chairman of [[Activision Blizzard]] and former president of King (Candy Crush).
:https://arstechnica.com/gadgets/2025/06/discord-cto-says-hes-constantly-bringing-up-enshittification-during-meetings/
:A bit that stuck out to me:
:"Fanning expectations of Discord going public soon and looking different in the future, Discord co-founder and CEO Jason Citron left in April. '''His replacement, Humam Sakhnini, has experience leading public companies, like Activision Blizzard.''' When Citron announced his departure in April, GamesBeat asked him if Discord was going public. Citron claimed there were 'no specific plans' but added that 'hiring someone like Humam is a step in that direction.'"
:The article is largely about Discord's co-founder, Stanislav Vishnevskiy, expressing concerns with enshittification. However, the new CEO being a former high-up executive from ''two'' exploitative game companies doesn't exactly instill confidence in me. Act-Blizz is quite infamous for doing a lot of anti-consumer practices- and remember that Discord was far from perfect before the change in leadership.
:I don't think the linked article is relevant enough to reference in this wiki article, but it contains some notable updates on the situation. [[User:Vindicator4021|- V (Vindicator4021)]] ([[User talk:Vindicator4021|talk]]) 23:57, 24 June 2025 (UTC)
::Thanks for the update, when wiki-relevant stuff begins to happen, we'll likely reference this article later on. [[User:JamesTDG|JamesTDG]] ([[User talk:JamesTDG|talk]]) 06:38, 25 June 2025 (UTC)

==Reg. "Introduction of forced arbitration (Mar. 2024)"==

An arbitration clause has been present in the ToS since 2017 as evident by [https://web.archive.org/web/20170521173532/https://discordapp.com/terms#:~:text=ARBITRATION this archive], therefor that section is inaccurate and should probably be removed and/or edited to reflect that. [[User:Jerry|Jerry]] ([[User talk:Jerry|talk]]) 21:25, 7 October 2025 (UTC)

==Security risk: Presenting cryptic "direct link" in article==

The "direct link" to assist with account deletion seems like a security risk for the reader. The link is to a cryptic domain ( dis.gd ), not the primary one for this company. Anybody could edit that URL on the wiki, substituting one that lead to a malicious website. I think the link should be removed unless somebody knows how to make the link secure.
"Direct link subject to user instance - http://dis.gd ..."
Thanks. [[User:Drakeula|Drakeula]] ([[User talk:Drakeula|talk]]) 00:41, 9 October 2025 (UTC)

:https://dis.gd is discords official short link, you can see that they use it all over their product and marketing materials.
:For example, have a look at the "whats new" modal in settings, a couple of example tweets https://x.com/discord/status/1964018049868292122, https://x.com/discord/status/1944789856808554618, and some example support articles where it is used [https://support.discord.com/hc/en-us/articles/205082178-How-do-I-enable-push-to-talk-if-I-am-running-my-game-in-administrator-mode#:~:text=Dis.gd/contact here], [https://support.discord.com/hc/en-us/articles/26600878251159-Chargebacks-FAQ#:~:text=dis.gd/request here], and a [https://support.discord.com/hc/en-us/search?utf8=%E2%9C%93&query=dis.gd&filter_by=knowledge_base list of all articles with dis.gd in it] [[User:Jerry|Jerry]] ([[User talk:Jerry|talk]]) 21:49, 24 October 2025 (UTC)

==More sources==

https://cadence.moe/blog/2020-06-06-why-you-shouldnt-trust-discord [[User:Rudxain|Rudxain]] ([[User talk:Rudxain|talk]]) 03:21, 11 October 2025 (UTC)

Talk:Discord

2025-10-07T21:25:30Z

Jerry:

Someone should rewrite this in a more editorial fashion. Right now it’s currently written in a way where it’s just screaming off into a void and while it does have citations it could be written in a better way. Someone should work on improving this. - [[User:Atsumari|Atsumari]] ([[User talk:Atsumari|talk]]) 08:46, 19 January 2025 (UTC)

Atsumari, please clarify what you mean by 'screaming off into a void'. Any constructive criticism is very valuable but this does not help me. I'd also like to contend the use of the tone warning on this page. Multiple admins have reviewed the format at this point and found no issue with the tone. [[User:Tob|Tob]] ([[User talk:Tob|talk]]) 19:26, 19 January 2025 (UTC)

Hi; I believe I remember you talking in the appeal channel and one of the staff did say what my concerns were. Once those corrections are done, we can totally remove the tone warning. It was literally just formatting of some of the bullet points. It looks like you’re already working on fixing those so once that’s done, we definitely can get that taken off unless other staff have other concerns. Sorry for the delay in getting back to you. -[[User:Atsumari|Atsumari]] ([[User talk:Atsumari|talk]]) 14:51, 21 January 2025 (UTC)

I'm sure they did. Thanks for the assistance. [[User:Tob|Tob]] ([[User talk:Tob|talk]])

==IPO and "enshitification"==

So, there's been news about Discord planning on doing an IPO. Chances are that the platform will be facing changes similar to that of Reddit, notably killing 3rd party and legacy client access to the platform. This IPO stunt also will bring with it ads. Keep a close eye on news surrounding the platform as time goes on, and make sure to post any new info you find to this topic if you do not plan on integrating it into the article itself.

This is absolutely not going to be a pretty state for the platform, which will be bringing in user traffic to the wiki, and specifically this article, so please also polish the article in other areas as well! [[User:JamesTDG|JamesTDG]] ([[User talk:JamesTDG|talk]]) 22:35, 31 March 2025 (UTC)

:Update: One of the founders of Discord left in April and was replaced by the former Vice Chairman of [[Activision Blizzard]] and former president of King (Candy Crush).
:https://arstechnica.com/gadgets/2025/06/discord-cto-says-hes-constantly-bringing-up-enshittification-during-meetings/
:A bit that stuck out to me:
:"Fanning expectations of Discord going public soon and looking different in the future, Discord co-founder and CEO Jason Citron left in April. '''His replacement, Humam Sakhnini, has experience leading public companies, like Activision Blizzard.''' When Citron announced his departure in April, GamesBeat asked him if Discord was going public. Citron claimed there were 'no specific plans' but added that 'hiring someone like Humam is a step in that direction.'"
:The article is largely about Discord's co-founder, Stanislav Vishnevskiy, expressing concerns with enshittification. However, the new CEO being a former high-up executive from ''two'' exploitative game companies doesn't exactly instill confidence in me. Act-Blizz is quite infamous for doing a lot of anti-consumer practices- and remember that Discord was far from perfect before the change in leadership.
:I don't think the linked article is relevant enough to reference in this wiki article, but it contains some notable updates on the situation. [[User:Vindicator4021|- V (Vindicator4021)]] ([[User talk:Vindicator4021|talk]]) 23:57, 24 June 2025 (UTC)
::Thanks for the update, when wiki-relevant stuff begins to happen, we'll likely reference this article later on. [[User:JamesTDG|JamesTDG]] ([[User talk:JamesTDG|talk]]) 06:38, 25 June 2025 (UTC)

== Reg. "Introduction of forced arbitration (Mar. 2024)" ==

An arbitration clause has been present in the ToS since 2017 as evident by [https://web.archive.org/web/20170521173532/https://discordapp.com/terms#:~:text=ARBITRATION this archive], therefor that section is inaccurate and should probably be removed and/or edited to reflect that. [[User:Jerry|Jerry]] ([[User talk:Jerry|talk]]) 21:25, 7 October 2025 (UTC)

Talk:Discord

2025-10-07T21:25:21Z

Jerry: /* Reg. "Introduction of forced arbitration (Mar. 2024)" */ new section

Someone should rewrite this in a more editorial fashion. Right now it’s currently written in a way where it’s just screaming off into a void and while it does have citations it could be written in a better way. Someone should work on improving this. - [[User:Atsumari|Atsumari]] ([[User talk:Atsumari|talk]]) 08:46, 19 January 2025 (UTC)

Atsumari, please clarify what you mean by 'screaming off into a void'. Any constructive criticism is very valuable but this does not help me. I'd also like to contend the use of the tone warning on this page. Multiple admins have reviewed the format at this point and found no issue with the tone. [[User:Tob|Tob]] ([[User talk:Tob|talk]]) 19:26, 19 January 2025 (UTC)

Hi; I believe I remember you talking in the appeal channel and one of the staff did say what my concerns were. Once those corrections are done, we can totally remove the tone warning. It was literally just formatting of some of the bullet points. It looks like you’re already working on fixing those so once that’s done, we definitely can get that taken off unless other staff have other concerns. Sorry for the delay in getting back to you. -[[User:Atsumari|Atsumari]] ([[User talk:Atsumari|talk]]) 14:51, 21 January 2025 (UTC)

I'm sure they did. Thanks for the assistance. [[User:Tob|Tob]] ([[User talk:Tob|talk]])

==Reg. "Introduction of forced arbitration (Mar. 2024)"==

An arbitration clause has been present in the ToS since 2017 as evident by [https://web.archive.org/web/20170521173532/https://discordapp.com/terms#:~:text=ARBITRATION this archive], therefor that section is inaccurate and should probably be removed and/or edited to reflect that.

==IPO and "enshitification"==

So, there's been news about Discord planning on doing an IPO. Chances are that the platform will be facing changes similar to that of Reddit, notably killing 3rd party and legacy client access to the platform. This IPO stunt also will bring with it ads. Keep a close eye on news surrounding the platform as time goes on, and make sure to post any new info you find to this topic if you do not plan on integrating it into the article itself.

This is absolutely not going to be a pretty state for the platform, which will be bringing in user traffic to the wiki, and specifically this article, so please also polish the article in other areas as well! [[User:JamesTDG|JamesTDG]] ([[User talk:JamesTDG|talk]]) 22:35, 31 March 2025 (UTC)

:Update: One of the founders of Discord left in April and was replaced by the former Vice Chairman of [[Activision Blizzard]] and former president of King (Candy Crush).
:https://arstechnica.com/gadgets/2025/06/discord-cto-says-hes-constantly-bringing-up-enshittification-during-meetings/
:A bit that stuck out to me:
:"Fanning expectations of Discord going public soon and looking different in the future, Discord co-founder and CEO Jason Citron left in April. '''His replacement, Humam Sakhnini, has experience leading public companies, like Activision Blizzard.''' When Citron announced his departure in April, GamesBeat asked him if Discord was going public. Citron claimed there were 'no specific plans' but added that 'hiring someone like Humam is a step in that direction.'"
:The article is largely about Discord's co-founder, Stanislav Vishnevskiy, expressing concerns with enshittification. However, the new CEO being a former high-up executive from ''two'' exploitative game companies doesn't exactly instill confidence in me. Act-Blizz is quite infamous for doing a lot of anti-consumer practices- and remember that Discord was far from perfect before the change in leadership.
:I don't think the linked article is relevant enough to reference in this wiki article, but it contains some notable updates on the situation. [[User:Vindicator4021|- V (Vindicator4021)]] ([[User talk:Vindicator4021|talk]]) 23:57, 24 June 2025 (UTC)
::Thanks for the update, when wiki-relevant stuff begins to happen, we'll likely reference this article later on. [[User:JamesTDG|JamesTDG]] ([[User talk:JamesTDG|talk]]) 06:38, 25 June 2025 (UTC)

== Reg. "Introduction of forced arbitration (Mar. 2024)" ==

An arbitration clause has been present in the ToS since 2017 as evident by [https://web.archive.org/web/20170521173532/https://discordapp.com/terms#:~:text=ARBITRATION this archive], therefor that section is inaccurate and should probably be removed and/or edited to reflect that. [[User:Jerry|Jerry]] ([[User talk:Jerry|talk]]) 21:25, 7 October 2025 (UTC)

Talk:Discord

2025-10-07T12:33:40Z

Jerry:

Someone should rewrite this in a more editorial fashion. Right now it’s currently written in a way where it’s just screaming off into a void and while it does have citations it could be written in a better way. Someone should work on improving this. - [[User:Atsumari|Atsumari]] ([[User talk:Atsumari|talk]]) 08:46, 19 January 2025 (UTC)

Atsumari, please clarify what you mean by 'screaming off into a void'. Any constructive criticism is very valuable but this does not help me. I'd also like to contend the use of the tone warning on this page. Multiple admins have reviewed the format at this point and found no issue with the tone. [[User:Tob|Tob]] ([[User talk:Tob|talk]]) 19:26, 19 January 2025 (UTC)

Hi; I believe I remember you talking in the appeal channel and one of the staff did say what my concerns were. Once those corrections are done, we can totally remove the tone warning. It was literally just formatting of some of the bullet points. It looks like you’re already working on fixing those so once that’s done, we definitely can get that taken off unless other staff have other concerns. Sorry for the delay in getting back to you. -[[User:Atsumari|Atsumari]] ([[User talk:Atsumari|talk]]) 14:51, 21 January 2025 (UTC)

I'm sure they did. Thanks for the assistance. [[User:Tob|Tob]] ([[User talk:Tob|talk]])

==Reg. "Introduction of forced arbitration (Mar. 2024)"==

An arbitration clause has been present in the ToS since 2017 as evident by [https://web.archive.org/web/20170521173532/https://discordapp.com/terms#:~:text=ARBITRATION this archive], therefor that section is inaccurate and should probably be removed and/or edited to reflect that.

==IPO and "enshitification"==

So, there's been news about Discord planning on doing an IPO. Chances are that the platform will be facing changes similar to that of Reddit, notably killing 3rd party and legacy client access to the platform. This IPO stunt also will bring with it ads. Keep a close eye on news surrounding the platform as time goes on, and make sure to post any new info you find to this topic if you do not plan on integrating it into the article itself.

This is absolutely not going to be a pretty state for the platform, which will be bringing in user traffic to the wiki, and specifically this article, so please also polish the article in other areas as well! [[User:JamesTDG|JamesTDG]] ([[User talk:JamesTDG|talk]]) 22:35, 31 March 2025 (UTC)

:Update: One of the founders of Discord left in April and was replaced by the former Vice Chairman of [[Activision Blizzard]] and former president of King (Candy Crush).
:https://arstechnica.com/gadgets/2025/06/discord-cto-says-hes-constantly-bringing-up-enshittification-during-meetings/
:A bit that stuck out to me:
:"Fanning expectations of Discord going public soon and looking different in the future, Discord co-founder and CEO Jason Citron left in April. '''His replacement, Humam Sakhnini, has experience leading public companies, like Activision Blizzard.''' When Citron announced his departure in April, GamesBeat asked him if Discord was going public. Citron claimed there were 'no specific plans' but added that 'hiring someone like Humam is a step in that direction.'"
:The article is largely about Discord's co-founder, Stanislav Vishnevskiy, expressing concerns with enshittification. However, the new CEO being a former high-up executive from ''two'' exploitative game companies doesn't exactly instill confidence in me. Act-Blizz is quite infamous for doing a lot of anti-consumer practices- and remember that Discord was far from perfect before the change in leadership.
:I don't think the linked article is relevant enough to reference in this wiki article, but it contains some notable updates on the situation. [[User:Vindicator4021|- V (Vindicator4021)]] ([[User talk:Vindicator4021|talk]]) 23:57, 24 June 2025 (UTC)
::Thanks for the update, when wiki-relevant stuff begins to happen, we'll likely reference this article later on. [[User:JamesTDG|JamesTDG]] ([[User talk:JamesTDG|talk]]) 06:38, 25 June 2025 (UTC)

Discord

2025-10-07T12:23:56Z

Jerry: Removed the wording connecting the sept. 20th 2025 data breach to the aug. 29th 2025 tos update

{{ToneWarning}}

'''Discord''' is a proprietary VoIP and instant-messaging platform developed by Discord Inc. (formerly Hammer & Chisel, Inc.), co-founded by Jason Citron and Stanislav Vishnevskiy.<ref>{{Cite web |last=Gonzalez |first=Guadalupe |date=3 May 2018 |title=There Are 2.6 Billion Online Gamers in the World. This Startup Just May Connect Them All |url=https://www.inc.com/guadalupe-gonzalez/30-under-30-2018-discord.html |url-status=live |archive-url=https://web.archive.org/web/20180503131556/https://www.inc.com/guadalupe-gonzalez/30-under-30-2018-discord.html |archive-date=3 May 2018 |access-date=13 Jul 2025 |website=Inc.}}</ref> Launched in 2015, the service has grown to over 150 million monthly active users as of 2025. While initially marketed toward PC gamers, Discord has expanded to multiple platforms, serving various communities and use cases, such as education.<ref name="about-company">{{Cite web |date=15 Apr 2024 |title=About Discord <nowiki>|</nowiki> Our Mission and Values |url=https://discord.com/company/ |url-status=live |archive-url=https://web.archive.org/web/20250608013037/https://discord.com/company |archive-date=8 Jun 2025 |access-date=13 Jul 2025 |website=Discord}}</ref>

In April 2025, Humam Sakhnini (formerly King, Activision Blizzard) replaced Jason Citron as CEO.<ref>{{Cite web |title=Discord Appoints Humam Sakhnini as Chief Executive Officer |url=https://discord.com/press-releases/discord-appoints-new-ceo-humam-sakhnini}}</ref> {{InfoboxCompany
| Name = Discord Inc.
| Type = Private
| Founded = 2015
| Industry = Software
| Official Website = https://discord.com
| Logo = Discord.svg
}}

==Consumer Impact Summary==

===Privacy<ref name="terms-of-service3">[https://discord.com/terms/ "Discord's Terms of Service"]. April 15, 2024. ''Discord''. Retrieved January 16, 2025.</ref>===
Mentioned within the '''Discord TOS<ref name="terms-of-service3" />''' and '''Privacy Policy''':<ref name="privacy-policy3">[https://discord.com/privacy/ "Discord Privacy Policy"]. April 15, 2024. ''Discord''. Retrieved January 16, 2025.</ref><ref name="community-guidelines2">[https://discord.com/guidelines/ "Discord Community Guidelines"]. April 15, 2024. ''Discord''. Retrieved January 16, 2025.</ref>
*Collects extensive user data, including messages, voice communications, and server participation.
*Claims broad rights to user-generated content.
*Deleted messages are stored for undefined periods.
*Retains personal information until deemed "no longer needed" with undefined retention periods.
*Processes user content for "safety features and platform improvement".
*Shares data with related companies, vendors, and third-party service providers.
*Opt-out behavioral tracking across platform features for personalization.
*Maintains logs of IP addresses and device information for an undetermined amount of time, flags any user who has ever signed in with an EU IP address for inclusion within DSA transparency reports
*Sends a web request when any UI element is clicked & when typing
*A phone number is randomly required, and the account will be locked until a phone number is added, regardless of account age or recent activity. The account will be automatically locked if the phone number is removed.

===Freedom===
Mentioned within the '''Discord TOS<ref name="terms-of-service3" />''' and '''Privacy Policy''':<ref name="privacy-policy3" />
*Mandatory [[Forced Arbitration|binding arbitration]] with [[class action|class-action]] waiver for U.S. users (Started 15 May 2024).
*Users grant a perpetual, transferable license to their content.
*Users must accept the broad terms of service that allow unilateral changes.
*Accounts can be terminated without prior notice at Discord's discretion.

*No option to opt out of core data collection while using the service.
*Content may be retained by Discord even after deletion.
*Server owners have limited recourse if their servers are banned.
*Forced to use Discord's payment processing for all monetary transactions.

===Transparency===
Mentioned within the '''Discord Privacy Policy'''<ref name="privacy-policy3" /> and '''Community Guidelines''':<ref name="community-guidelines2" />
*Unclear processes for handling law enforcement requests.
*Vague about specific data retention time frames.
*Limited transparency regarding content moderation decisions.<ref name=":0">{{Cite web |title=BBB - Discord, Inc. |url=https://www.bbb.org/us/ca/san-francisco/profile/computer-software/discord-inc-1116-918699 |access-date=Aug 2, 2025 |website=[[Better Business Bureau]]}}</ref><ref name=":1">{{Cite web |title=Trustpilot - Discord |url=https://www.trustpilot.com/review/discord.com |access-date=Aug 2, 2025 |website=Trustpilot}}</ref>
**In some instances, the offending content is not shown to the user, nor any metadata, filenames, timestamps, or even the originating channel.
**No limits or restrictions on the age of content (e.g., users can be suspended due to something sent 1500 days ago)
*Server ban appeals process lacks transparency.<ref name=":0" /><ref name=":1" />
*Limited disclosure of recommendation algorithm factors.
*No clear disclosure of how the content is used for platform improvement.
==Incidents==
===FTC data collection investigation (Sep. 2024)===
In September 2024, the [[Federal Trade Commission]] (FTC) released a comprehensive report examining Discord's data-collection practices as part of a broader investigation into social-media platforms.<ref><templatestyles src="Module:Citation/CS1/styles.css"></templatestyles><cite class="citation web cs1">[https://www.ftc.gov/system/files/ftc_gov/pdf/Social-Media-6b-Report-9-11-2024.pdf "A Look Behind the Screens: Examining the Data Practices of Social Media and Video Streaming Services"] (PDF). ''Federal Trade Commission''. 11 Sep 2024. [https://web.archive.org/web/20240919133855/https://www.ftc.gov/system/files/ftc_gov/pdf/Social-Media-6b-Report-9-11-2024.pdf Archived] (PDF) from the original on 19 Sep 2024. Retrieved 13 Jul 2025.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=unknown&rft.jtitle=Federal+Trade+Commission&rft.atitle=A+Look+Behind+the+Screens%3A+Examining+the+Data+Practices+of+Social+Media+and+Video+Streaming+Services&rft.date=2024-09-11&rft_id=https%3A%2F%2Fwww.ftc.gov%2Fsystem%2Ffiles%2Fftc_gov%2Fpdf%2FSocial-Media-6b-Report-9-11-2024.pdf&rfr_id=info%3Asid%2Fconsumerrights.wiki%3ADiscord" class="Z3988"></ref>

The investigation revealed Discord collects extensive user data, including:
*Message content and metadata
*Voice-chat participation
*Server membership and activity
*Device and location information
Particular concern was raised about:
*Collection of data from users under 13
*Handling of minor user information
*Inadequate age-verification systems
The FTC identified multiple areas where Discord's practices put users at risk:
*Identity-theft exposure
*Potential stalking risks
*Discrimination concerns
*Mental health and emotional impact

The FTC concluded that Discord's data practices created unacceptable risks for users, particularly minors, and called for significant reforms to the platform's privacy protection measures.<ref><templatestyles src="Module:Citation/CS1/styles.css"></templatestyles><cite id="CITEREFTolentino2024" class="citation web cs1">Tolentino, Daysia (19 Sep 2024). [https://www.nbcnews.com/tech/security/social-media-companies-engaged-vast-surveillance-ftc-finds-calling-sta-rcna171814 "Social media companies engaged in 'vast surveillance,' FTC finds, calling status quo 'unacceptable'"]. ''NBC News''. [https://web.archive.org/web/20240919171049/https://www.nbcnews.com/tech/security/social-media-companies-engaged-vast-surveillance-ftc-finds-calling-sta-rcna171814 Archived] from the original on 19 Sep 2024. Retrieved 13 Jul 2025.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=unknown&rft.jtitle=NBC+News&rft.atitle=Social+media+companies+engaged+in+%27vast+surveillance%2C%27+FTC+finds%2C+calling+status+quo+%27unacceptable%27&rft.date=2024-09-19&rft.aulast=Tolentino&rft.aufirst=Daysia&rft_id=https%3A%2F%2Fwww.nbcnews.com%2Ftech%2Fsecurity%2Fsocial-media-companies-engaged-vast-surveillance-ftc-finds-calling-sta-rcna171814&rfr_id=info%3Asid%2Fconsumerrights.wiki%3ADiscord" class="Z3988"></ref>

===Introduction of forced arbitration (Mar. 2024)===
In March 2024, Discord users were notified via email that [[Forced Arbitration|forced arbitration]] would be added to the [[Terms of Service|terms of service]] , effective 15 April 2024. Users could opt out by sending an 'opt-out notice' to arbitration-opt-out@discord.com within the thirty days preceding 15 April 2024 or by registering their first account.'''<ref name="terms-of-service3" />'''

===Reinforcement of forced arbitration (Sept. 2025)===
Announced August 29th, 2025, and put into effect September 29th, 2025, Discord updated and re-iterated their [[forced arbitration]] clause from March 2024, but gave users another option to opt-out of forced arbitration until October 29th, 2025 for existing accounts, or 30-days after initial agreement for new accounts.<ref>{{Cite web |date=2025-09-29 |title=Discord's Terms of Service |url=https://discord.com/terms#16 |url-status=live |archive-url=https://web.archive.org/web/20251007023150/https://discord.com/terms#16 |archive-date=2025-10-06 |access-date=2025-10-06 |website=Discord.com}}</ref> Users are automatically opted into the forced arbitration clause if no action is taken to specifically opt-out of forced arbitration within 30 days. Instead, if the users chose to delete their accounts, the platform forced them to accept the terms in order to access their account, from which to delete it; making accepting the new terms mandatory.
[[File:Discord Forced Arbitration 1.png|alt=An example of Discord forcing users to agree to arbitration if they want to continue using the application.|thumb|(2025-09-29) An example of Discord forcing users to agree to arbitration if they want to continue using the application. The terms of service at the time of this screenshot includes forced arbitration and disallows users from filing a class-action lawsuit.<ref>{{Cite web |last=Discord |date=2025-09-29 |title=Terms of Service {{!}} Discord |url=https://discord.com/terms |url-status=live |access-date=2025-09-29 |website=Discord}}</ref>]]

===Child safety concerns (Jun. 2023)===
An [[wikipedia:NBC News|NBC News]] investigation in June 2023<ref><templatestyles src="Module:Citation/CS1/styles.css"></templatestyles><cite id="CITEREFGoggin2023" class="citation web cs1">Goggin, Ben (21 Jun 2023). [https://www.nbcnews.com/tech/social-media/discord-child-safety-social-platform-challenges-rcna89769 "Child predators are using Discord, a popular app among teens, for sextortion and abductions"]. ''NBC News''. [https://web.archive.org/web/20230621152318/https://www.nbcnews.com/tech/social-media/discord-child-safety-social-platform-challenges-rcna89769 Archived] from the original on 21 Jun 2023. Retrieved 13 Jul 2025.</cite><span title="ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=unknown&rft.jtitle=NBC+News&rft.atitle=Child+predators+are+using+Discord%2C+a+popular+app+among+teens%2C+for+sextortion+and+abductions&rft.date=2023-06-21&rft.aulast=Goggin&rft.aufirst=Ben&rft_id=https%3A%2F%2Fwww.nbcnews.com%2Ftech%2Fsocial-media%2Fdiscord-child-safety-social-platform-challenges-rcna89769&rfr_id=info%3Asid%2Fconsumerrights.wiki%3ADiscord" class="Z3988"></ref> uncovered widespread child-safety issues on Discord, revealing systemic problems with the platform's user protection measures.

Investigators identified 35 separate cases where adults were criminally charged with "kidnapping, grooming, or sexual assault" involving contacts initiated through Discord. Additionally, 165 criminal prosecutions involving the sharing of child sexual exploitation material on the platform were documented.

===Vague moderation===
{{Main|Discord's irresponsible moderation}}
[[File:Discord Vague Infringement example.png|thumb|An example of how Discord handles its moderation from a user's perspective.]]
Reported countlessly by users on the BBB<ref name=":0" />, Trustpilot <ref name=":1" /> and a dedicated subreddit<ref>{{Cite web |title=/r/BannedFromDiscord |url=https://old.reddit.com/r/BannedFromDiscord/}}</ref> users have complained about how Discord's moderation is extremely vague. One such user reported their account being banned from the BBB,<ref>{{Cite web |last=Mir |first=Zain |date=Jul 23, 2025 |title=BBB Complaint |url=https://www.bbb.org/us/ca/san-francisco/profile/computer-software/discord-inc-1116-918699/complaints?page=2#1116_918699_23643523 |access-date=Aug 1, 2025 |website=Better Business Bureau}}</ref> with an automated system handling the entire process, replying only with templates, without having a human involved in the appeal process.

==References==
<references />

[[Category:Discord]]
[[Category:Forced Arbitration]]