Consumer Rights Wiki - User contributions [en]

Framework

2026-05-02T03:28:26Z

Justanotherclippy: /* Products */ added Laptop 13 Pro

{{CompanyCargo
| Description =
| Founded = 2020-01
| Industry = Computer Hardware
| Logo = Framework Computer logo.svg
| ParentCompany =
| Type = Private
| Website = https://frame.work
}}

'''{{wplink|Framework Computer|Framework Computer, Inc.}}''' is an American personal computer manufacturer. It was founded in January 2020, by current CEO Nirav Patel. The company specializes in customization and repairability, the latter also helping the environment through making less laptops needing to be thrown out.

==Consumer impact summary==

===Freedom===
As a result of their products being highly modular and Framework not utilizing {{wplink|Right to repair#Software|parts pairing}}, consumers can heavily customize devices to their liking. Framework also offers DIY editions of their products which offers consumers the option to utilize their own sourced memory, storage and operating system. Framework laptops are also compatible with experimental RISC-V open architecture CPUs.<ref> {{Cite web |last=Geerling |first=Jeff |date=8 Dec 2025 |title=The DC-ROMA II is the fastest RISC-V laptop and is odd |url=https://www.jeffgeerling.com/blog/2025/dc-roma-ii-fastest-risc-v-laptop-and-odd/ |access-date=9 Mar 2026 |website=Jeff Geerling’s Blog}}</ref>

===User Privacy===
As Framework sells solely the hardware and not the software, it doesn't need any more information than is necessary. The Framework team have shown interest in implementing open source firmware such as a variant of Coreboot into their laptops.<ref> https://community.frame.work/t/responded-coreboot-on-the-framework-laptop/791</ref>


===Transparency===
Detailed assembly, repair and maintenance videos can be watched at the official knowledgebase<ref>{{Cite web |title=Welcome to the Framework Knowledge Base |url=https://knowledgebase.frame.work/ |url-status=live |website=Help Center |archive-url=http://web.archive.org/web/20260209003035/https://knowledgebase.frame.work/ |archive-date=9 Feb 2026}}</ref>. BIOS, firmware and driver updates are visible on e-mail subscription, knowledge base and (commentable) Framework Community posts<ref>{{Cite web |last=@ Quin_Chou |title=Framework Laptop 16 Ryzen 7040 BIOS 4.03 Release STABLE |url=https://community.frame.work/t/framework-laptop-16-ryzen-7040-bios-4-03-release-stable/79274 |url-status=live |access-date=2026-01-14 |website=Framework Community |archive-url=http://web.archive.org/web/20260205084159/https://community.frame.work/t/framework-laptop-16-ryzen-7040-bios-4-03-release-stable/79274 |archive-date=5 Feb 2026}}</ref>. No [[Forced BIOS Firmware Update|forced BIOS updates]] for Windows users.

However, Framework does not provide complete historical versions<ref>{{Cite web |date=2026-01-27 |title=Framework Laptop 13 BIOS and Driver Releases (AMD Ryzen™ 7040 Series) |url=https://knowledgebase.frame.work/framework-laptop-13-bios-and-driver-releases-amd-ryzen-7040-series-r1rXGVL16 |access-date=2026-05-02 |website=Framework Knowledgebase}}</ref><ref>{{Cite web |date=2026-04-07 |title=Framework Laptop BIOS and Driver Releases (13 Gen Intel® Core™) |url=https://knowledgebase.frame.work/framework-laptop-bios-and-driver-releases-13th-gen-intel-core-BkQBvKWr3 |url-status=live |access-date=2026-05-02 |website=Framework Knowledgebase}}</ref> of their [[Insyde Software|proprietary firmware blobs.]] With only a few exceptions.<ref>{{Cite web |last=Levin |first=Kieran |date=2024-03-01 |title=Framework 13 AMD Ryzen 7040 BIOS 3.03b |url=https://community.frame.work/t/framework-13-amd-ryzen-7040-bios-3-03b/46479 |url-status=live |archive-url=https://web.archive.org/web/20240422135054/https://community.frame.work/t/framework-13-amd-ryzen-7040-bios-3-03b/46479 |archive-date=2024-04-22 |access-date=2026-05-02 |website=Framework Community Forum}}</ref> It is unclear whether this decision is due to licensing agreements with proprietary hardware vendors. Some older versions are available from archive.org, however the full firmware tree is unavailable at this time.

===Business Model===
Framework's business model is to make repairable and customizable computers, at a hardware level. Framework also makes money from selling parts to consumers.

[[File: Framework part shop.jpeg|thumb| Framework’s marketplace for repair and replacement parts.]]

===Market Control===
Framework is a relatively new player in the OEM PC sector, but in the niche they occupy, they are a significant player, mostly due to a lack of competition.

==Incidents==

===Laptop 13 61Wh Battery Swelling:===
The high energy density 61Wh battery has more swelling incidents than the previous 55Wh battery<ref>{{Cite web |last=@Adam_Schindler |date=2025-09-13 |title=61Wh Battery Inflated |url=https://community.frame.work/t/61wh-battery-inflated/75169 |url-status=live |access-date=2026-01-24 |website=Framework Community |archive-url=http://web.archive.org/web/20251015213430/https://community.frame.work/t/61wh-battery-inflated/75169 |archive-date=15 Oct 2025}}</ref><ref>{{Cite web |last=@John_Goerzen |date=2024-09-18 |title=Swollen Battery <1yr in, How to address? |url=https://community.frame.work/t/swollen-battery-1yr-in-how-to-address/57848 |url-status=live |access-date=2026-01-24 |website=Framework Community |archive-url=http://web.archive.org/web/20251219080248/https://community.frame.work/t/swollen-battery-1yr-in-how-to-address/57848 |archive-date=19 Dec 2025}}</ref><ref>{{Cite web |last=@qemu-system-x86_64 |date=2025-11-12 |title=Battery swelling (FL13 / amd 7040 / 61Wh) |url=https://community.frame.work/t/battery-swelling-fl13-amd-7040-61wh/77653 |url-status=live |access-date=2026-01-24 |website=Framework Community |archive-url=http://web.archive.org/web/20251211210759/https://community.frame.work/t/battery-swelling-fl13-amd-7040-61wh/77653 |archive-date=11 Dec 2025}}</ref>. Framework mitigated this problem by having the battery automatic discharge down to 85% after fully charged and connected on AC adapter for more than three days<ref>{{Cite web |last=@Kieran_Levin |date=2024-10-25 |title=BIOS update required to prevent premature aging of 61Wh battery |url=https://community.frame.work/t/bios-update-required-to-prevent-premature-aging-of-61wh-battery/59580 |url-status=live |access-date=2026-01-24 |website=Framework Community |archive-url=http://web.archive.org/web/20260110051537/https://community.frame.work/t/bios-update-required-to-prevent-premature-aging-of-61wh-battery/59580 |archive-date=10 Jan 2026}}</ref>. However, this function may interfere with manual charge limit setting.

===Laptop 16 Overheating:===
Early models have liquid metal as the thermal interface between the CPU and its heat sink, which is known to degrade, leading to worse and uneven heat transfer<ref>{{Cite web |last=@zachary_stout |date=2024-08-04 |title=Uneven CPU thermals! |url=https://community.frame.work/t/uneven-cpu-thermals/55614/1 |url-status=live |access-date=2026-01-14 |website=Framework Community |archive-url=http://web.archive.org/web/20251008161122/https://community.frame.work/t/uneven-cpu-thermals/55614/1 |archive-date=8 Oct 2025}}</ref>.
Framework eventually changed to using Honeywell's PTM7958 phase change material, and the company provided a form for Laptop 16 owners at the time of the production change to request a phase change pad to replace their laptop's liquid metal.
<ref>
{{Cite web
| title=Our first new Framework Laptop 16 Expansion Bay module!
| url=https://community.frame.work/t/our-first-new-framework-laptop-16-expansion-bay-module/61888
| website=Framework Community
| date=2024-12-16
| access-date=2026-03-09
| archive-url=https://web.archive.org/web/20250818092408/https://community.frame.work/t/our-first-new-framework-laptop-16-expansion-bay-module/61888
| archive-date=2025-08-18
}}
</ref>
However, removing the liquid metal can be challenging - Framework's provided guide to replace the liquid metal with the PTM7958 pad rates the operation as "difficult", with 40 steps and an estimated time between 30 minutes and an hour.
<ref>
{{Cite web
| url=https://guides.frame.work/Guide/Liquid+Metal+-%3E+PTM+7958/402
| title=Liquid Metal -> PTM 7958
| website=Framework Guides
| date=2025-04-07
| access-date=2026-03-09
| archive-url=https://web.archive.org/web/20260303171447/https://guides.frame.work/Guide/Liquid+Metal+-%3E+PTM+7958/402
| archive-date=2026-03-03
}}
</ref>
One owner described the process as "quite a chore", though they only ended up taking "20-30 minutes to finish".
<ref>{{Cite web |author=Pham |first=Linh |date=2025-09-09 |title=Framework Laptop 16: Replacing Liquid Metal with PTM |url=https://linhpham.org/blog/2025/framework-laptop-16-replacing-liquid-metal-ptm/ |url-status=live |archive-url=https://web.archive.org/web/20260310043512/https://linhpham.org/blog/2025/framework-laptop-16-replacing-liquid-metal-ptm/ |archive-date=2026-03-10 |access-date=2026-03-09 |website=linhpham.org}}</ref>

===Locked Down Community Market===
On the 9th of July 2026 the Lead Framework Forum<ref>{{Cite web |date=2026-04-02 |title=catastrophic - User Profile |url=https://community.frame.work/u/catastrophic/summary |url-status=live |access-date=2026-04-02 |website=Framework Community Forum}}</ref> and Discord moderator<ref>{{Cite web |first= |date=2025-08-10 |title=Framework supporting far-right racists? - Reply |url=https://community.frame.work/t/framework-supporting-far-right-racists/75986/830 |url-status=live |archive-url=https://web.archive.org/web/20260105141044/https://community.frame.work/t/framework-supporting-far-right-racists/75986/829 |archive-date=2026-01-05 |access-date=2026-04-02 |website=Framework Community Forum}}</ref> "catastrophic" updated the conditions for users to post on the Framework Community Market.<ref>{{Cite web |date=2025-07-01 |title=Update on Community Market Access |url=https://community.frame.work/t/update-on-community-market-access/71850 |url-status=live |archive-url=https://web.archive.org/web/20260212191702/https://community.frame.work/t/update-on-community-market-access/71850 |archive-date=2026-12-02 |access-date=2026-05-02 |website=Framework Community Forum}}</ref>

Following the release of the Framework 13 Pro, a number of users interested in selling their old components have voiced their dissatisfaction about the ramifications of these new requirements, and ultimately the effectiveness as a resolution to the issues faced by moderation.<ref>{{Cite web |last=Hamanov |first=Boris |date=2025-12 |title=Community Market Trust Level Requirements - Absurd and Unfair, member here since 2021 |url=https://community.frame.work/t/community-market-trust-level-requirements-absurd-and-unfair-member-here-since-2021/78826 |url-status=live |archive-url=https://web.archive.org/web/20260502032254/https://community.frame.work/t/community-market-trust-level-requirements-absurd-and-unfair-member-here-since-2021/78826 |archive-date=2026-05-02 |access-date=2026-05-02 |website=Framework Community Forum}}</ref>

==Positivities==

===Assisting repairability:===
Framework utilizes QR codes on parts of their devices which users can scan to get support, view guides, order replacements or upgrades.<ref>{{Cite web |title=Try It Out |url=https://frame.work/try-it-out |url-status=live |access-date=2026-01-24 |website=Framework |archive-url=http://web.archive.org/web/20240531114153/https://frame.work/try-it-out |archive-date=31 May 2024}}</ref>

They have partnered with iFixit to make repair guides.<ref>{{Cite web |title=Framework Repair Hub |url=https://www.ifixit.com/framework |url-status=live |access-date=2026-03-27 |website=[[iFixit]]}}</ref>

===Highly favourable reviews on iFixit:===
The Laptop 12,<ref>{{Cite web |last=Chamberlain |first=Elizabeth |date=2025-06-18 |title=Tough, Tiny, and Totally Repairable: Inside the Framework 12 |url=https://www.ifixit.com/News/111201/tough-tiny-and-totally-repairable-inside-the-framework-12 |url-status=live |access-date=2026-01-24 |website=iFixit |archive-url=http://web.archive.org/web/20260122144331/https://www.ifixit.com/News/111201/tough-tiny-and-totally-repairable-inside-the-framework-12 |archive-date=22 Jan 2026}}</ref> 13<ref>{{Cite web |last=Dixon |first=Taylor |date=2021-07-28 |title=Framework Laptop Teardown: 10/10, But is it Perfect? |url=https://www.ifixit.com/News/51614/framework-laptop-teardown-10-10-but-is-it-perfect |url-status=live |access-date=2026-01-24 |website=iFixit |archive-url=http://web.archive.org/web/20260118164148/https://www.ifixit.com/News/51614/framework-laptop-teardown-10-10-but-is-it-perfect |archive-date=18 Jan 2026}}</ref> and 16<ref>{{Cite web |last=iFixit |date=2024-01-23 |title=The Framework 16 Teardown!-Best Teardown of the year already?? |url=https://youtube.com/watch?v=Y8uv8fajOrc |url-status=live |access-date=2026-01-24 |website=YouTube |archive-url=https://preservetube.com/watch?v=Y8uv8fajOrc |archive-date=23 Feb 2026}}</ref> have all received highly favourable reviews on [https://www.ifixit.com iFixit], a pro consumer repair outlet, for their repairability.

==Products==

*'''Framework Desktop (''February 2025''):''' a mini-computer designed to have its case be more customizable through tiles that are able to be taken out and put back somewhere else.

*'''Framework Laptop 12 (''February 2025''):''' is told as being a customizable laptop with 360° support and it comes with a stylus, being able to practically be used as a tablet.<ref>{{Cite web |title=Framework {{!}} Order your Framework Laptop 12 now |url=https://frame.work/laptop12 |archive-url=https://web.archive.org/web/20260110160719/https://frame.work/laptop12 |archive-date=January 10, 2026 |website=frame.work}}</ref>

*'''Framework Laptop 13 (''July 2021''):''' is closer to your usual laptop, but is more repairable, it is seen as the most popular option by far from the other products.

*'''Framework Laptop 16 (''March 2023''):''' It is the second most popular option and offers more customization than the Laptop 13. It can provide greater performance, and its keyboard is customizable, allowing it to be removed and repositioned. The keypad can also be removed and replaced with lighting modules, enabling a higher level of personalization.
*'''Framework Laptop 13 Pro (April 2026):''' a revised version of the the Framework Laptop 13 with new mainboards and support for full forwards and backwards compatibility.

==See also==

*Framework About Us: https://frame.work/about
*Framework Guides: https://guides.frame.work/

==References==
{{reflist}}
[[Category:{{PAGENAME}}]]

Framework

2026-05-02T03:26:04Z

Justanotherclippy: /* Incidents */ Added section on lock down of the framework community market

{{CompanyCargo
| Description =
| Founded = 2020-01
| Industry = Computer Hardware
| Logo = Framework Computer logo.svg
| ParentCompany =
| Type = Private
| Website = https://frame.work
}}

'''{{wplink|Framework Computer|Framework Computer, Inc.}}''' is an American personal computer manufacturer. It was founded in January 2020, by current CEO Nirav Patel. The company specializes in customization and repairability, the latter also helping the environment through making less laptops needing to be thrown out.

==Consumer impact summary==

===Freedom===
As a result of their products being highly modular and Framework not utilizing {{wplink|Right to repair#Software|parts pairing}}, consumers can heavily customize devices to their liking. Framework also offers DIY editions of their products which offers consumers the option to utilize their own sourced memory, storage and operating system. Framework laptops are also compatible with experimental RISC-V open architecture CPUs.<ref> {{Cite web |last=Geerling |first=Jeff |date=8 Dec 2025 |title=The DC-ROMA II is the fastest RISC-V laptop and is odd |url=https://www.jeffgeerling.com/blog/2025/dc-roma-ii-fastest-risc-v-laptop-and-odd/ |access-date=9 Mar 2026 |website=Jeff Geerling’s Blog}}</ref>

===User Privacy===
As Framework sells solely the hardware and not the software, it doesn't need any more information than is necessary. The Framework team have shown interest in implementing open source firmware such as a variant of Coreboot into their laptops.<ref> https://community.frame.work/t/responded-coreboot-on-the-framework-laptop/791</ref>


===Transparency===
Detailed assembly, repair and maintenance videos can be watched at the official knowledgebase<ref>{{Cite web |title=Welcome to the Framework Knowledge Base |url=https://knowledgebase.frame.work/ |url-status=live |website=Help Center |archive-url=http://web.archive.org/web/20260209003035/https://knowledgebase.frame.work/ |archive-date=9 Feb 2026}}</ref>. BIOS, firmware and driver updates are visible on e-mail subscription, knowledge base and (commentable) Framework Community posts<ref>{{Cite web |last=@ Quin_Chou |title=Framework Laptop 16 Ryzen 7040 BIOS 4.03 Release STABLE |url=https://community.frame.work/t/framework-laptop-16-ryzen-7040-bios-4-03-release-stable/79274 |url-status=live |access-date=2026-01-14 |website=Framework Community |archive-url=http://web.archive.org/web/20260205084159/https://community.frame.work/t/framework-laptop-16-ryzen-7040-bios-4-03-release-stable/79274 |archive-date=5 Feb 2026}}</ref>. No [[Forced BIOS Firmware Update|forced BIOS updates]] for Windows users.

However, Framework does not provide complete historical versions<ref>{{Cite web |date=2026-01-27 |title=Framework Laptop 13 BIOS and Driver Releases (AMD Ryzen™ 7040 Series) |url=https://knowledgebase.frame.work/framework-laptop-13-bios-and-driver-releases-amd-ryzen-7040-series-r1rXGVL16 |access-date=2026-05-02 |website=Framework Knowledgebase}}</ref><ref>{{Cite web |date=2026-04-07 |title=Framework Laptop BIOS and Driver Releases (13 Gen Intel® Core™) |url=https://knowledgebase.frame.work/framework-laptop-bios-and-driver-releases-13th-gen-intel-core-BkQBvKWr3 |url-status=live |access-date=2026-05-02 |website=Framework Knowledgebase}}</ref> of their [[Insyde Software|proprietary firmware blobs.]] With only a few exceptions.<ref>{{Cite web |last=Levin |first=Kieran |date=2024-03-01 |title=Framework 13 AMD Ryzen 7040 BIOS 3.03b |url=https://community.frame.work/t/framework-13-amd-ryzen-7040-bios-3-03b/46479 |url-status=live |archive-url=https://web.archive.org/web/20240422135054/https://community.frame.work/t/framework-13-amd-ryzen-7040-bios-3-03b/46479 |archive-date=2024-04-22 |access-date=2026-05-02 |website=Framework Community Forum}}</ref> It is unclear whether this decision is due to licensing agreements with proprietary hardware vendors. Some older versions are available from archive.org, however the full firmware tree is unavailable at this time.

===Business Model===
Framework's business model is to make repairable and customizable computers, at a hardware level. Framework also makes money from selling parts to consumers.

[[File: Framework part shop.jpeg|thumb| Framework’s marketplace for repair and replacement parts.]]

===Market Control===
Framework is a relatively new player in the OEM PC sector, but in the niche they occupy, they are a significant player, mostly due to a lack of competition.

==Incidents==

===Laptop 13 61Wh Battery Swelling:===
The high energy density 61Wh battery has more swelling incidents than the previous 55Wh battery<ref>{{Cite web |last=@Adam_Schindler |date=2025-09-13 |title=61Wh Battery Inflated |url=https://community.frame.work/t/61wh-battery-inflated/75169 |url-status=live |access-date=2026-01-24 |website=Framework Community |archive-url=http://web.archive.org/web/20251015213430/https://community.frame.work/t/61wh-battery-inflated/75169 |archive-date=15 Oct 2025}}</ref><ref>{{Cite web |last=@John_Goerzen |date=2024-09-18 |title=Swollen Battery <1yr in, How to address? |url=https://community.frame.work/t/swollen-battery-1yr-in-how-to-address/57848 |url-status=live |access-date=2026-01-24 |website=Framework Community |archive-url=http://web.archive.org/web/20251219080248/https://community.frame.work/t/swollen-battery-1yr-in-how-to-address/57848 |archive-date=19 Dec 2025}}</ref><ref>{{Cite web |last=@qemu-system-x86_64 |date=2025-11-12 |title=Battery swelling (FL13 / amd 7040 / 61Wh) |url=https://community.frame.work/t/battery-swelling-fl13-amd-7040-61wh/77653 |url-status=live |access-date=2026-01-24 |website=Framework Community |archive-url=http://web.archive.org/web/20251211210759/https://community.frame.work/t/battery-swelling-fl13-amd-7040-61wh/77653 |archive-date=11 Dec 2025}}</ref>. Framework mitigated this problem by having the battery automatic discharge down to 85% after fully charged and connected on AC adapter for more than three days<ref>{{Cite web |last=@Kieran_Levin |date=2024-10-25 |title=BIOS update required to prevent premature aging of 61Wh battery |url=https://community.frame.work/t/bios-update-required-to-prevent-premature-aging-of-61wh-battery/59580 |url-status=live |access-date=2026-01-24 |website=Framework Community |archive-url=http://web.archive.org/web/20260110051537/https://community.frame.work/t/bios-update-required-to-prevent-premature-aging-of-61wh-battery/59580 |archive-date=10 Jan 2026}}</ref>. However, this function may interfere with manual charge limit setting.

===Laptop 16 Overheating:===
Early models have liquid metal as the thermal interface between the CPU and its heat sink, which is known to degrade, leading to worse and uneven heat transfer<ref>{{Cite web |last=@zachary_stout |date=2024-08-04 |title=Uneven CPU thermals! |url=https://community.frame.work/t/uneven-cpu-thermals/55614/1 |url-status=live |access-date=2026-01-14 |website=Framework Community |archive-url=http://web.archive.org/web/20251008161122/https://community.frame.work/t/uneven-cpu-thermals/55614/1 |archive-date=8 Oct 2025}}</ref>.
Framework eventually changed to using Honeywell's PTM7958 phase change material, and the company provided a form for Laptop 16 owners at the time of the production change to request a phase change pad to replace their laptop's liquid metal.
<ref>
{{Cite web
| title=Our first new Framework Laptop 16 Expansion Bay module!
| url=https://community.frame.work/t/our-first-new-framework-laptop-16-expansion-bay-module/61888
| website=Framework Community
| date=2024-12-16
| access-date=2026-03-09
| archive-url=https://web.archive.org/web/20250818092408/https://community.frame.work/t/our-first-new-framework-laptop-16-expansion-bay-module/61888
| archive-date=2025-08-18
}}
</ref>
However, removing the liquid metal can be challenging - Framework's provided guide to replace the liquid metal with the PTM7958 pad rates the operation as "difficult", with 40 steps and an estimated time between 30 minutes and an hour.
<ref>
{{Cite web
| url=https://guides.frame.work/Guide/Liquid+Metal+-%3E+PTM+7958/402
| title=Liquid Metal -> PTM 7958
| website=Framework Guides
| date=2025-04-07
| access-date=2026-03-09
| archive-url=https://web.archive.org/web/20260303171447/https://guides.frame.work/Guide/Liquid+Metal+-%3E+PTM+7958/402
| archive-date=2026-03-03
}}
</ref>
One owner described the process as "quite a chore", though they only ended up taking "20-30 minutes to finish".
<ref>{{Cite web |author=Pham |first=Linh |date=2025-09-09 |title=Framework Laptop 16: Replacing Liquid Metal with PTM |url=https://linhpham.org/blog/2025/framework-laptop-16-replacing-liquid-metal-ptm/ |url-status=live |archive-url=https://web.archive.org/web/20260310043512/https://linhpham.org/blog/2025/framework-laptop-16-replacing-liquid-metal-ptm/ |archive-date=2026-03-10 |access-date=2026-03-09 |website=linhpham.org}}</ref>

=== Locked Down Community Market ===
On the 9th of July 2026 the Lead Framework Forum<ref>{{Cite web |date=2026-04-02 |title=catastrophic - User Profile |url=https://community.frame.work/u/catastrophic/summary |url-status=live |access-date=2026-04-02 |website=Framework Community Forum}}</ref> and Discord moderator<ref>{{Cite web |first= |date=2025-08-10 |title=Framework supporting far-right racists? - Reply |url=https://community.frame.work/t/framework-supporting-far-right-racists/75986/830 |url-status=live |archive-url=https://web.archive.org/web/20260105141044/https://community.frame.work/t/framework-supporting-far-right-racists/75986/829 |archive-date=2026-01-05 |access-date=2026-04-02 |website=Framework Community Forum}}</ref> "catastrophic" updated the conditions for users to post on the Framework Community Market.<ref>{{Cite web |date=2025-07-01 |title=Update on Community Market Access |url=https://community.frame.work/t/update-on-community-market-access/71850 |url-status=live |archive-url=https://web.archive.org/web/20260212191702/https://community.frame.work/t/update-on-community-market-access/71850 |archive-date=2026-12-02 |access-date=2026-05-02 |website=Framework Community Forum}}</ref>

Following the release of the Framework 13 Pro, a number of users interested in selling their old components have voiced their dissatisfaction about the ramifications of these new requirements, and ultimately the effectiveness as a resolution to the issues faced by moderation.<ref>{{Cite web |last=Hamanov |first=Boris |date=2025-12 |title=Community Market Trust Level Requirements - Absurd and Unfair, member here since 2021 |url=https://community.frame.work/t/community-market-trust-level-requirements-absurd-and-unfair-member-here-since-2021/78826 |url-status=live |archive-url=https://web.archive.org/web/20260502032254/https://community.frame.work/t/community-market-trust-level-requirements-absurd-and-unfair-member-here-since-2021/78826 |archive-date=2026-05-02 |access-date=2026-05-02 |website=Framework Community Forum}}</ref>

==Positivities==

===Assisting repairability:===
Framework utilizes QR codes on parts of their devices which users can scan to get support, view guides, order replacements or upgrades.<ref>{{Cite web |title=Try It Out |url=https://frame.work/try-it-out |url-status=live |access-date=2026-01-24 |website=Framework |archive-url=http://web.archive.org/web/20240531114153/https://frame.work/try-it-out |archive-date=31 May 2024}}</ref>

They have partnered with iFixit to make repair guides.<ref>{{Cite web |title=Framework Repair Hub |url=https://www.ifixit.com/framework |url-status=live |access-date=2026-03-27 |website=[[iFixit]]}}</ref>

===Highly favourable reviews on iFixit:===
The Laptop 12,<ref>{{Cite web |last=Chamberlain |first=Elizabeth |date=2025-06-18 |title=Tough, Tiny, and Totally Repairable: Inside the Framework 12 |url=https://www.ifixit.com/News/111201/tough-tiny-and-totally-repairable-inside-the-framework-12 |url-status=live |access-date=2026-01-24 |website=iFixit |archive-url=http://web.archive.org/web/20260122144331/https://www.ifixit.com/News/111201/tough-tiny-and-totally-repairable-inside-the-framework-12 |archive-date=22 Jan 2026}}</ref> 13<ref>{{Cite web |last=Dixon |first=Taylor |date=2021-07-28 |title=Framework Laptop Teardown: 10/10, But is it Perfect? |url=https://www.ifixit.com/News/51614/framework-laptop-teardown-10-10-but-is-it-perfect |url-status=live |access-date=2026-01-24 |website=iFixit |archive-url=http://web.archive.org/web/20260118164148/https://www.ifixit.com/News/51614/framework-laptop-teardown-10-10-but-is-it-perfect |archive-date=18 Jan 2026}}</ref> and 16<ref>{{Cite web |last=iFixit |date=2024-01-23 |title=The Framework 16 Teardown!-Best Teardown of the year already?? |url=https://youtube.com/watch?v=Y8uv8fajOrc |url-status=live |access-date=2026-01-24 |website=YouTube |archive-url=https://preservetube.com/watch?v=Y8uv8fajOrc |archive-date=23 Feb 2026}}</ref> have all received highly favourable reviews on [https://www.ifixit.com iFixit], a pro consumer repair outlet, for their repairability.

==Products==

*'''Framework Desktop (''February 2025''):''' a mini-computer designed to have its case be more customizable through tiles that are able to be taken out and put back somewhere else.

*'''Framework Laptop 12 (''February 2025''):''' is told as being a customizable laptop with 360° support and it comes with a stylus, being able to practically be used as a tablet.<ref>{{Cite web |title=Framework {{!}} Order your Framework Laptop 12 now |url=https://frame.work/laptop12 |archive-url=https://web.archive.org/web/20260110160719/https://frame.work/laptop12 |archive-date=January 10, 2026 |website=frame.work}}</ref>

*'''Framework Laptop 13 (''July 2021''):''' is closer to your usual laptop, but is more repairable, it is seen as the most popular option by far from the other products.

*'''Framework Laptop 16 (''March 2023''):''' It is the second most popular option and offers more customization than the Laptop 13. It can provide greater performance, and its keyboard is customizable, allowing it to be removed and repositioned. The keypad can also be removed and replaced with lighting modules, enabling a higher level of personalization.

==See also==

*Framework About Us: https://frame.work/about
*Framework Guides: https://guides.frame.work/

==References==
{{reflist}}
[[Category:{{PAGENAME}}]]

Insyde Software

2026-05-02T02:56:52Z

Justanotherclippy: Updated consumer-impact summary

{{CompanyCargo
|Founded=1998-09-18
|Industry=UEFI Firmware
|Type=Public
|Website=https://www.insyde.com/
|Description=Insyde Software is a Taiwanese proprietary UEFI Firmware developer based in Taipei with several global offices.
}}Insyde Software is a Taiwanese proprietary UEFI Firmware Development company based in Taipei, with a number of global offices.

==Consumer-impact summary==
Insyde develops a number of UEFI/BIOS products for a significant number of vendors, notably their flagship product InsydeH2O®<ref>{{Cite web |title=InsydeH2O® UEFI BIOS |url=https://www.insyde.com/products/insydeh2o/ |url-status=live |archive-url=https://web.archive.org/web/20260418010002/https://www.insyde.com/products/insydeh2o/ |archive-date=2026-04-18 |access-date=2025-05-02 |website=Insyde Software - Client Firmware Solutions}}</ref> Which they provide customized options for an overwhelming majority market share of consumer laptops, including (but not limited to), products from vendors such as [[HP]]<ref>{{Cite web |date=2022-06-24 |title=Insyde UEFI Firmware February 2022 Security Updates |url=https://web.archive.org/web/20220525111249/https://support.hp.com/au-en/document/ish_5862767-5862793-16/ |url-status=live |archive-url=https://web.archive.org/web/20260502022236/https://support.hp.com/au-en/document/ish_5862767-5862793-16/hpsbhf03778 |archive-date=2022-05-25 |access-date=2026-05-02 |website=HP Support (Australia)}}</ref>, [[Acer]]<ref name=":0">{{Cite web |date=2021-06-01 |title=Insyde® Software Enables High-Performance PC Designs that Leverage AMD™ Ryzen 5000 Series APUs |url=https://www.insyde.com/news/press-releases/insyde-software-enables-high-performance-pc-designs-that-leverage-amd-ryzen-5000-series-apus/ |url-status=live |archive-url=https://web.archive.org/web/20250321081918/https://www.insyde.com/news/press-releases/insyde-software-enables-high-performance-pc-designs-that-leverage-amd-ryzen-5000-series-apus/ |archive-date=2025-03-21 |access-date=2026-05-02 |website=Insyde Software News & Industry Events}}</ref>, [[Alienware]]<ref name=":0" />, [[Fujitsu]]<ref name=":0" />, [[Lenovo]]<ref name=":0" />, [[Dell]]<ref name=":0" />[[Dell|,]] [[Framework]]<ref>{{Cite web |date=2021-08-09 |title=Insyde® Software Powers Newly Launched Framework™ Modular Laptop |url=https://www.insyde.com/news/press-releases/insyde-software-powers-newly-launched-framework-modular-laptop/ |url-status=live |archive-url=https://web.archive.org/web/20250226160659/https://www.insyde.com/news/press-releases/insyde-software-powers-newly-launched-framework-modular-laptop/ |archive-date=2025-02-26 |access-date=2026-05-02 |website=Insyde Software News & Industry Events}}</ref> & [[Microsoft|Microsoft.]]<ref>{{Cite web |date=2020-05-13 |title=Insyde® Software Powers Microsoft’s® Smallest and Lightest 2-in-1 Laptop |url=https://www.insyde.com/news/press-releases/insyde-software-powers-microsofts-smallest-and-lightest-2-in-1-laptop/ |url-status=live |archive-url=https://web.archive.org/web/20250321073823/https://www.insyde.com/news/press-releases/insyde-software-powers-microsofts-smallest-and-lightest-2-in-1-laptop/ |archive-date=2025-03-21 |access-date=2026-05-02 |website=Insyde Software News & Industry Events}}</ref>

Their large proprietary firmware blobs (weighing in 16+ Megabytes) include headers and proprietary instructions and filesystems necessary for the boot and operation of all modern CPUs from [[Intel]], [[AMD]], [[Qualcomm]], and [[Broadcom Inc.|Broadcom.]]

Included instructions encode chip vendor code to boot various surveillance programs such as the [[AMD Platform Security Processor|AMD PSP]], [[Intel Management Engine|Intel ME]], [[Google Cr50]] and [[Eclipse ThreadX]] which are heavily integrated into the cores, and essential to the boot sequence for the processor the user interfaces with.

==Products==

=== InsydeH2O ===

==See also==
{{Ph-C-SA}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Framework

2026-05-02T02:06:57Z

Justanotherclippy: /* Transparency */ Added section on Frameworks' proprietary UEFI Firmware blobs.

{{CompanyCargo
| Description =
| Founded = 2020-01
| Industry = Computer Hardware
| Logo = Framework Computer logo.svg
| ParentCompany =
| Type = Private
| Website = https://frame.work
}}

'''{{wplink|Framework Computer|Framework Computer, Inc.}}''' is an American personal computer manufacturer. It was founded in January 2020, by current CEO Nirav Patel. The company specializes in customization and repairability, the latter also helping the environment through making less laptops needing to be thrown out.

==Consumer impact summary==

===Freedom===
As a result of their products being highly modular and Framework not utilizing {{wplink|Right to repair#Software|parts pairing}}, consumers can heavily customize devices to their liking. Framework also offers DIY editions of their products which offers consumers the option to utilize their own sourced memory, storage and operating system. Framework laptops are also compatible with experimental RISC-V open architecture CPUs.<ref> {{Cite web |last=Geerling |first=Jeff |date=8 Dec 2025 |title=The DC-ROMA II is the fastest RISC-V laptop and is odd |url=https://www.jeffgeerling.com/blog/2025/dc-roma-ii-fastest-risc-v-laptop-and-odd/ |access-date=9 Mar 2026 |website=Jeff Geerling’s Blog}}</ref>

===User Privacy===
As Framework sells solely the hardware and not the software, it doesn't need any more information than is necessary. The Framework team have shown interest in implementing open source firmware such as a variant of Coreboot into their laptops.<ref> https://community.frame.work/t/responded-coreboot-on-the-framework-laptop/791</ref>


===Transparency===
Detailed assembly, repair and maintenance videos can be watched at the official knowledgebase<ref>{{Cite web |title=Welcome to the Framework Knowledge Base |url=https://knowledgebase.frame.work/ |url-status=live |website=Help Center |archive-url=http://web.archive.org/web/20260209003035/https://knowledgebase.frame.work/ |archive-date=9 Feb 2026}}</ref>. BIOS, firmware and driver updates are visible on e-mail subscription, knowledge base and (commentable) Framework Community posts<ref>{{Cite web |last=@ Quin_Chou |title=Framework Laptop 16 Ryzen 7040 BIOS 4.03 Release STABLE |url=https://community.frame.work/t/framework-laptop-16-ryzen-7040-bios-4-03-release-stable/79274 |url-status=live |access-date=2026-01-14 |website=Framework Community |archive-url=http://web.archive.org/web/20260205084159/https://community.frame.work/t/framework-laptop-16-ryzen-7040-bios-4-03-release-stable/79274 |archive-date=5 Feb 2026}}</ref>. No [[Forced BIOS Firmware Update|forced BIOS updates]] for Windows users.

However, Framework does not provide complete historical versions<ref>{{Cite web |date=2026-01-27 |title=Framework Laptop 13 BIOS and Driver Releases (AMD Ryzen™ 7040 Series) |url=https://knowledgebase.frame.work/framework-laptop-13-bios-and-driver-releases-amd-ryzen-7040-series-r1rXGVL16 |access-date=2026-05-02 |website=Framework Knowledgebase}}</ref><ref>{{Cite web |date=2026-04-07 |title=Framework Laptop BIOS and Driver Releases (13 Gen Intel® Core™) |url=https://knowledgebase.frame.work/framework-laptop-bios-and-driver-releases-13th-gen-intel-core-BkQBvKWr3 |url-status=live |access-date=2026-05-02 |website=Framework Knowledgebase}}</ref> of their [[Insyde Software|proprietary firmware blobs.]] With only a few exceptions.<ref>{{Cite web |last=Levin |first=Kieran |date=2024-03-01 |title=Framework 13 AMD Ryzen 7040 BIOS 3.03b |url=https://community.frame.work/t/framework-13-amd-ryzen-7040-bios-3-03b/46479 |url-status=live |archive-url=https://web.archive.org/web/20240422135054/https://community.frame.work/t/framework-13-amd-ryzen-7040-bios-3-03b/46479 |archive-date=2024-04-22 |access-date=2026-05-02 |website=Framework Community Forum}}</ref> It is unclear whether this decision is due to licensing agreements with proprietary hardware vendors. Some older versions are available from archive.org, however the full firmware tree is unavailable at this time.

===Business Model===
Framework's business model is to make repairable and customizable computers, at a hardware level. Framework also makes money from selling parts to consumers.

[[File: Framework part shop.jpeg|thumb| Framework’s marketplace for repair and replacement parts.]]

===Market Control===
Framework is a relatively new player in the OEM PC sector, but in the niche they occupy, they are a significant player, mostly due to a lack of competition.

==Incidents==

===Laptop 13 61Wh Battery Swelling:===
The high energy density 61Wh battery has more swelling incidents than the previous 55Wh battery<ref>{{Cite web |last=@Adam_Schindler |date=2025-09-13 |title=61Wh Battery Inflated |url=https://community.frame.work/t/61wh-battery-inflated/75169 |url-status=live |access-date=2026-01-24 |website=Framework Community |archive-url=http://web.archive.org/web/20251015213430/https://community.frame.work/t/61wh-battery-inflated/75169 |archive-date=15 Oct 2025}}</ref><ref>{{Cite web |last=@John_Goerzen |date=2024-09-18 |title=Swollen Battery <1yr in, How to address? |url=https://community.frame.work/t/swollen-battery-1yr-in-how-to-address/57848 |url-status=live |access-date=2026-01-24 |website=Framework Community |archive-url=http://web.archive.org/web/20251219080248/https://community.frame.work/t/swollen-battery-1yr-in-how-to-address/57848 |archive-date=19 Dec 2025}}</ref><ref>{{Cite web |last=@qemu-system-x86_64 |date=2025-11-12 |title=Battery swelling (FL13 / amd 7040 / 61Wh) |url=https://community.frame.work/t/battery-swelling-fl13-amd-7040-61wh/77653 |url-status=live |access-date=2026-01-24 |website=Framework Community |archive-url=http://web.archive.org/web/20251211210759/https://community.frame.work/t/battery-swelling-fl13-amd-7040-61wh/77653 |archive-date=11 Dec 2025}}</ref>. Framework mitigated this problem by having the battery automatic discharge down to 85% after fully charged and connected on AC adapter for more than three days<ref>{{Cite web |last=@Kieran_Levin |date=2024-10-25 |title=BIOS update required to prevent premature aging of 61Wh battery |url=https://community.frame.work/t/bios-update-required-to-prevent-premature-aging-of-61wh-battery/59580 |url-status=live |access-date=2026-01-24 |website=Framework Community |archive-url=http://web.archive.org/web/20260110051537/https://community.frame.work/t/bios-update-required-to-prevent-premature-aging-of-61wh-battery/59580 |archive-date=10 Jan 2026}}</ref>. However, this function may interfere with manual charge limit setting.

===Laptop 16 Overheating:===
Early models have liquid metal as the thermal interface between the CPU and its heat sink, which is known to degrade, leading to worse and uneven heat transfer<ref>{{Cite web |last=@zachary_stout |date=2024-08-04 |title=Uneven CPU thermals! |url=https://community.frame.work/t/uneven-cpu-thermals/55614/1 |url-status=live |access-date=2026-01-14 |website=Framework Community |archive-url=http://web.archive.org/web/20251008161122/https://community.frame.work/t/uneven-cpu-thermals/55614/1 |archive-date=8 Oct 2025}}</ref>.
Framework eventually changed to using Honeywell's PTM7958 phase change material, and the company provided a form for Laptop 16 owners at the time of the production change to request a phase change pad to replace their laptop's liquid metal.
<ref>
{{Cite web
| title=Our first new Framework Laptop 16 Expansion Bay module!
| url=https://community.frame.work/t/our-first-new-framework-laptop-16-expansion-bay-module/61888
| website=Framework Community
| date=2024-12-16
| access-date=2026-03-09
| archive-url=https://web.archive.org/web/20250818092408/https://community.frame.work/t/our-first-new-framework-laptop-16-expansion-bay-module/61888
| archive-date=2025-08-18
}}
</ref>
However, removing the liquid metal can be challenging - Framework's provided guide to replace the liquid metal with the PTM7958 pad rates the operation as "difficult", with 40 steps and an estimated time between 30 minutes and an hour.
<ref>
{{Cite web
| url=https://guides.frame.work/Guide/Liquid+Metal+-%3E+PTM+7958/402
| title=Liquid Metal -> PTM 7958
| website=Framework Guides
| date=2025-04-07
| access-date=2026-03-09
| archive-url=https://web.archive.org/web/20260303171447/https://guides.frame.work/Guide/Liquid+Metal+-%3E+PTM+7958/402
| archive-date=2026-03-03
}}
</ref>
One owner described the process as "quite a chore", though they only ended up taking "20-30 minutes to finish".
<ref>{{Cite web |author=Pham |first=Linh |date=2025-09-09 |title=Framework Laptop 16: Replacing Liquid Metal with PTM |url=https://linhpham.org/blog/2025/framework-laptop-16-replacing-liquid-metal-ptm/ |url-status=live |archive-url=https://web.archive.org/web/20260310043512/https://linhpham.org/blog/2025/framework-laptop-16-replacing-liquid-metal-ptm/ |archive-date=2026-03-10 |access-date=2026-03-09 |website=linhpham.org}}</ref>

==Positivities==

===Assisting repairability:===
Framework utilizes QR codes on parts of their devices which users can scan to get support, view guides, order replacements or upgrades.<ref>{{Cite web |title=Try It Out |url=https://frame.work/try-it-out |url-status=live |access-date=2026-01-24 |website=Framework |archive-url=http://web.archive.org/web/20240531114153/https://frame.work/try-it-out |archive-date=31 May 2024}}</ref>

They have partnered with iFixit to make repair guides.<ref>{{Cite web |title=Framework Repair Hub |url=https://www.ifixit.com/framework |url-status=live |access-date=2026-03-27 |website=[[iFixit]]}}</ref>

===Highly favourable reviews on iFixit:===
The Laptop 12,<ref>{{Cite web |last=Chamberlain |first=Elizabeth |date=2025-06-18 |title=Tough, Tiny, and Totally Repairable: Inside the Framework 12 |url=https://www.ifixit.com/News/111201/tough-tiny-and-totally-repairable-inside-the-framework-12 |url-status=live |access-date=2026-01-24 |website=iFixit |archive-url=http://web.archive.org/web/20260122144331/https://www.ifixit.com/News/111201/tough-tiny-and-totally-repairable-inside-the-framework-12 |archive-date=22 Jan 2026}}</ref> 13<ref>{{Cite web |last=Dixon |first=Taylor |date=2021-07-28 |title=Framework Laptop Teardown: 10/10, But is it Perfect? |url=https://www.ifixit.com/News/51614/framework-laptop-teardown-10-10-but-is-it-perfect |url-status=live |access-date=2026-01-24 |website=iFixit |archive-url=http://web.archive.org/web/20260118164148/https://www.ifixit.com/News/51614/framework-laptop-teardown-10-10-but-is-it-perfect |archive-date=18 Jan 2026}}</ref> and 16<ref>{{Cite web |last=iFixit |date=2024-01-23 |title=The Framework 16 Teardown!-Best Teardown of the year already?? |url=https://youtube.com/watch?v=Y8uv8fajOrc |url-status=live |access-date=2026-01-24 |website=YouTube |archive-url=https://preservetube.com/watch?v=Y8uv8fajOrc |archive-date=23 Feb 2026}}</ref> have all received highly favourable reviews on [https://www.ifixit.com iFixit], a pro consumer repair outlet, for their repairability.

==Products==

*'''Framework Desktop (''February 2025''):''' a mini-computer designed to have its case be more customizable through tiles that are able to be taken out and put back somewhere else.

*'''Framework Laptop 12 (''February 2025''):''' is told as being a customizable laptop with 360° support and it comes with a stylus, being able to practically be used as a tablet.<ref>{{Cite web |title=Framework {{!}} Order your Framework Laptop 12 now |url=https://frame.work/laptop12 |archive-url=https://web.archive.org/web/20260110160719/https://frame.work/laptop12 |archive-date=January 10, 2026 |website=frame.work}}</ref>

*'''Framework Laptop 13 (''July 2021''):''' is closer to your usual laptop, but is more repairable, it is seen as the most popular option by far from the other products.

*'''Framework Laptop 16 (''March 2023''):''' It is the second most popular option and offers more customization than the Laptop 13. It can provide greater performance, and its keyboard is customizable, allowing it to be removed and repositioned. The keypad can also be removed and replaced with lighting modules, enabling a higher level of personalization.

==See also==

*Framework About Us: https://frame.work/about
*Framework Guides: https://guides.frame.work/

==References==
{{reflist}}
[[Category:{{PAGENAME}}]]

Insyde Software

2026-05-02T01:54:02Z

Justanotherclippy: Added Insyde Software

{{CompanyCargo
|Founded=1998-09-18
|Industry=UEFI Firmware
|Type=Public
|Website=https://www.insyde.com/
|Description=Insyde Software is a Taiwanese proprietary UEFI Firmware developer based in Taipei with several global offices.
}}
{{Ph-C-Int}}

==Consumer-impact summary==
{{Ph-C-CIS}}

==Incidents==
{{Ph-C-Inc}}

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
===Example incident one (''date'')===
{{Main|link to the main CR Wiki article}}
Short summary of the incident (could be the same as the summary preceding the article).
===Example incident two (''date'')===
...

==Products==
{{Ph-C-P}}

==See also==
{{Ph-C-SA}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Hikvision

2025-10-22T13:19:36Z

Justanotherclippy: fixed references to use citation formatting

{{InfoboxCompany
| Name = Hikvision
| Type = Public; partly state-owned
| Founded = 2001
| Industry = Security
| Official Website = https://www.hikvision.com/en/
| Logo = Hikvision_logo.svg
}}Hikvision is a video surveillance company providing products and services to over 180 countries and regions, which was founded in 2001 and headquartered in Hangzhou, China.<ref>{{Cite web |date=2025-10-22 |title=About Hikvision |url=https://www.hikvision.com/en/about-us/ |access-date=2025-10-22 |website=Hikvision}}</ref>

==Incidents==

===Removal of functionalities on some PTZ cameras===
In 2022 Hikvision removed functionalities on some PTZ cameras (eg. DS-2DE4A425IW-DE(S6)) with a firmware update. In this instance the auto tracking, which was described as a feature in the user manual, was removed without prior notice with the firmware version V5.7.3SP2.<ref>{{Cite web |date=2021-12-22 |title=UD22754B-B_Network-Speed-Dome_User-Manual |url=https://assets.hikvision.com/prd/public/all/doc/m000045332/UD22754B-B_Network-Speed-Dome_User-Manual_E7%2C-5.6.10-11%2C-5.7.0_PDF1-TEST_en-US_20221221.PDF |url-status=live |archive-url=https://web.archive.org/web/20251021191726/https://assets.hikvision.com/prd/public/all/doc/m000045332/UD22754B-B_Network-Speed-Dome_User-Manual_E7%2C-5.6.10-11%2C-5.7.0_PDF1-TEST_en-US_20221221.PDF |archive-date=2025-10-21 |access-date=2025-10-21 |website=assets.hikvision.com}}</ref><ref>{{Cite web |date=2022-03-23 |title=PTZ/Network Camera Firmware Version: V5.7.3SP2 Release Note |url=https://www.hikvisioneurope.com/uk/portal/portal/Product%20Firmware/Hikvision/03%20Front%20Ends/Speed%20Dome%20%28PTZ%29/E7%20Platform%28DS-2DE4xxxIW%28S6%29%2CDS-2DE7xxxIW%28S6%29%29/V5.7.3/PTZ%20Camera%205.7.3SP2%20Release%20Note%20--E7.pdf |url-status=live |archive-url=https://web.archive.org/web/20250130223841/https://www.hikvisioneurope.com/uk/portal/portal/Product%20Firmware/Hikvision/03%20Front%20Ends/Speed%20Dome%20(PTZ)/E7%20Platform(DS-2DE4xxxIW(S6)%2CDS-2DE7xxxIW(S6))/V5.7.3/PTZ%20Camera%205.7.3SP2%20Release%20Note%20--E7.pdf |archive-date=2025-01-30 |access-date=2025-10-22 |website=www.hikvisioneurope.com}}</ref><ref>{{Cite web |date=2022-08-29 |title=Hikvision PTZ firmware update removes auto-tracking deliberately, why? |url=https://ipcamtalk.com/threads/hikvision-ptz-firmware-update-removes-auto-tracking-deliberately-why.65348/ |url-status=live |archive-url=https://web.archive.org/web/20240108125015/https://ipcamtalk.com/threads/hikvision-ptz-firmware-update-removes-auto-tracking-deliberately-why.65348/ |archive-date=2024-01-08 |access-date=2025-10-22 |website=ipcamtalk}}</ref> Some users have reported that the functionality was added back only in the newer hardware revision of that camera, the old version was then marked as discontinued.<ref>{{Cite web |date=2022-03-23 |title=DO NOT UPDATE DS-2DE4A425IW-DE |url=https://ipcamtalk.com/threads/do-not-update-ds-2de4a425iw-de.62371/page-5 |url-status=live |archive-url=https://web.archive.org/web/20250804194824/https://ipcamtalk.com/threads/do-not-update-ds-2de4a425iw-de.62371/page-5 |archive-date=2025-08-04 |access-date=2025-10-22 |website=ipcamtalk}}</ref>

==References==
<references />

[[Category:Hikvision]]

Hikvision

2025-10-22T13:03:05Z

Justanotherclippy: removed unused section, small formatting changes

{{InfoboxCompany
| Name = Hikvision
| Type = Public; partly state-owned
| Founded = 2001
| Industry = Security
| Official Website = https://www.hikvision.com/en/
| Logo = Hikvision_logo.svg
}}Hikvision is a video surveillance company providing products and services to over 180 countries and regions, which was founded in 2001 and headquartered in Hangzhou, China.<ref>About Hikvision, https://www.hikvision.com/en/about-us/

Contact Hikvision, https://www.hikvision.com/en/about-us/contact-us/</ref>

==Incidents==

===Removal of functionalities on some PTZ cameras===
In 2022 Hikvision removed functionalities on some PTZ cameras (eg. DS-2DE4A425IW-DE(S6)) with a firmware update. In this instance the auto tracking, which was described as a feature in the user manual, was removed without prior notice with the firmware version V5.7.3SP2.<ref>https://assets.hikvision.com/prd/public/all/doc/m000045332/UD22754B-B_Network-Speed-Dome_User-Manual_E7%2C-5.6.10-11%2C-5.7.0_PDF1-TEST_en-US_20221221.PDF Archived, https://web.archive.org/web/20251021191726/https://assets.hikvision.com/prd/public/all/doc/m000045332/UD22754B-B_Network-Speed-Dome_User-Manual_E7%2C-5.6.10-11%2C-5.7.0_PDF1-TEST_en-US_20221221.PDF</ref><ref>https://www.hikvisioneurope.com/uk/portal/portal/Product%20Firmware/Hikvision/03%20Front%20Ends/Speed%20Dome%20%28PTZ%29/E7%20Platform%28DS-2DE4xxxIW%28S6%29%2CDS-2DE7xxxIW%28S6%29%29/V5.7.3/PTZ%20Camera%205.7.3SP2%20Release%20Note%20--E7.pdf Archived, https://web.archive.org/web/20250130223841/https://www.hikvisioneurope.com/uk/portal/portal/Product%20Firmware/Hikvision/03%20Front%20Ends/Speed%20Dome%20(PTZ)/E7%20Platform(DS-2DE4xxxIW(S6)%2CDS-2DE7xxxIW(S6))/V5.7.3/PTZ%20Camera%205.7.3SP2%20Release%20Note%20--E7.pdf</ref><ref>https://ipcamtalk.com/threads/hikvision-ptz-firmware-update-removes-auto-tracking-deliberately-why.65348/ Archived, https://web.archive.org/web/20240108125015/https://ipcamtalk.com/threads/hikvision-ptz-firmware-update-removes-auto-tracking-deliberately-why.65348/</ref> Some users have reported that the functionality was added back only in the newer hardware revision of that camera, the old version was then marked as discontinued.<ref>https://ipcamtalk.com/threads/do-not-update-ds-2de4a425iw-de.62371/page-5[https://ipcamtalk.com/threads/do-not-update-ds-2de4a425iw-de.62371/ /] Archived, https://web.archive.org/web/20250804194824/https://ipcamtalk.com/threads/do-not-update-ds-2de4a425iw-de.62371/page-5</ref>

==References==
<references />

[[Category:Hikvision]]

User:Justanotherclippy

2025-10-22T12:58:54Z

Justanotherclippy: added info

=== Who am I? ===
I am just another clippy.

I am only interested in creating high quality pages with detailed references.

I try to archive every referenced page with archive.is.

I like to dive deep into researching an issue to find as much information about a product as possible.

Ubox / Anisee / RBX-B10 4G Low-Power Solar Wifi Security Camera

2025-10-22T12:51:51Z

Justanotherclippy: removed period after reference

{{ProductCargo
|Company=Ubox, Anisee, RBX
|ProductLine=B10-WIFI-T31
|InProduction=No
|Category=Cameras, Firmware, Software, Cloud storage
|Logo=RBX-B10-WIFI-T31.jpeg
|Website=https://uboxcam.com/ubox-solar-security-camera-b10-wifi/,https://www.icseecam.com/product/rbx-b10-low-power-4g-wifi-solar-camera/
}}RBX-B10 (B10-WIFI-T31) is a Low-Power Solar Wifi Camera supplied by several vendors under names such as Anisee, ICSee<ref>{{Cite web |date=2025-10-22 |title=RBX-B10 Low Power 4G Wifi Solar Camera |url=https://www.icseecam.com/product/rbx-b10-low-power-4g-wifi-solar-camera/ |url-status=live |archive-url=https://archive.is/bO9xB |archive-date=2025-10-22 |access-date=2025-10-22 |website=iSeecam}}</ref>, FUVISION<ref>{{Cite web |date=2025-10-22 |title=Outdoor Camera, Wireless Security Camera, Solar Battery Powered 1080p Night Vision w/ PIR Motion Sensor Waterproof 2-Way Audio SD Card/Cloud Storage, Fuvision WiFi Home Video Surveillance System B10 |url=https://device.report/fuvision/rbx-b10 |url-status=live |access-date=2025-10-22 |website=Device Report}}</ref> and Ubox<ref>{{Cite web |date=2025-10-22 |title=Ubox solar security camera-B10 WiFi |url=https://uboxcam.com/ubox-solar-security-camera-b10-wifi/ |archive-url=https://archive.is/RNbpb |archive-date=2025-10-22 |access-date=2025-10-22 |website=Ubox / Tuya Camera wholesale/OEM/ODM/Customized Manufacturer}}</ref>. It's an outdoor camera with motion detection support and good battery life for overnight use.

Some of the features it's marketed as including are:

*3MP, 4MP, 1080p Resolution
*9000mAh Battery
*2.5G Wifi
*4G Wifi
*Cloud Storage, SD Card
*130 degree viewing angle

==Consumer-impact summary==
The RBX-B10 is advertised on Amazon as "Support SD card(Max 128G) and cloud storage option"<ref>{{Cite web |date=2021-07-20 |title=Outdoor Camera, Wireless Security Camera, Solar Battery Powered 1080p Night Vision w/ PIR Motion Sensor Waterproof 2-Way Audio SD Card/Cloud Storage, Fuvision WiFi Home Video Surveillance System |url=https://www.amazon.com.au/Wireless-Security-Waterproof-Fuvision-Surveillance/dp/B09536288K |url-status=live |archive-url=https://archive.is/zzaFo |archive-date=2025-10-22 |access-date=2025-10-22 |website=Amazon (Australia)}}</ref> however, connection to the cloud is not an option. The device will not record events triggered by motion without a network connection, even for users without a cloud subscription and with an SD Card inserted.

The RBX-B10 is manufactured by Shenzen Anboqi Technology Co. Ltd.<ref>{{Cite web |date=2023-05-04 |title=Top iCSee Camera Manufacturer - Morntrip Supply Chain Introduction. |url=https://www.youtube.com/watch?v=QmbpznSzK4Q |url-status=live |access-date=2025-10-22 |website=YouTube}}</ref> Anboqi are heavily vertically integrated and produce 5 million cameras annually. They go as far as packaging their own integrated circuits, which is unusual and may be to obfuscate device functionality to any third party except the foundry.

Several FCC documents are available for devices certified for sale in the US.<ref>{{Cite web |date=2025-10-22 |title=Shenzhen Anboqi Technology Co.,Ltd |url=https://device.report/shenzhen-anboqi-technology |url-status=live |access-date=2025-10-22 |website=Device Report}}</ref> Many of these documents are cosigned by "Benjamin Smith" a representative of JOC Australia Inc. a California-based incorporation.<ref>{{Cite web |date=2020-12-17 |title=JOC Australia Inc |url=https://www.corporationwiki.com/p/38l7ep/joc-australia-inc |access-date=2025-10-22 |website=corporationwiki}}</ref> It is unclear whether JOC Australia Inc. may be related to JOC Australia Pty. Ltd. a global supply chain wholesaler for agricultural products with a processing facility in Shanghai.<ref>{{Cite web |date=2025-10-22 |title=JOC Australia - Quality Service |url=https://jocaustralia.com/ |url-status=live |archive-url=https://archive.is/GlFKE |archive-date=2025-10-22 |access-date=2025-10-22 |website=JOC Australia}}</ref><ref>{{Cite web |date=2015-05-15 |title=Current details for ABN 96 605 869 305 |url=https://abr.business.gov.au/ABN/View?id=96605869305 |url-status=live |access-date=2025-10-22 |website=ABN Lookup}}</ref>

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Ubox / Anisee / RBX-B10 4G Low-Power Solar Wifi Security Camera

2025-10-22T12:43:22Z

Justanotherclippy: /* Consumer-impact summary */

{{ProductCargo
|Company=Ubox, Anisee, RBX
|ProductLine=B10-WIFI-T31
|InProduction=No
|Category=Cameras, Firmware, Software, Cloud storage
|Logo=RBX-B10-WIFI-T31.jpeg
|Website=https://uboxcam.com/ubox-solar-security-camera-b10-wifi/,https://www.icseecam.com/product/rbx-b10-low-power-4g-wifi-solar-camera/
}}RBX-B10 (B10-WIFI-T31) is a Low-Power Solar Wifi Camera supplied by several vendors under names such as Anisee, ICSee<ref>{{Cite web |date=2025-10-22 |title=RBX-B10 Low Power 4G Wifi Solar Camera |url=https://www.icseecam.com/product/rbx-b10-low-power-4g-wifi-solar-camera/ |url-status=live |archive-url=https://archive.is/bO9xB |archive-date=2025-10-22 |access-date=2025-10-22 |website=iSeecam}}</ref>, FUVISION<ref>{{Cite web |date=2025-10-22 |title=Outdoor Camera, Wireless Security Camera, Solar Battery Powered 1080p Night Vision w/ PIR Motion Sensor Waterproof 2-Way Audio SD Card/Cloud Storage, Fuvision WiFi Home Video Surveillance System B10 |url=https://device.report/fuvision/rbx-b10 |url-status=live |access-date=2025-10-22 |website=Device Report}}</ref> and Ubox<ref>{{Cite web |date=2025-10-22 |title=Ubox solar security camera-B10 WiFi |url=https://uboxcam.com/ubox-solar-security-camera-b10-wifi/ |archive-url=https://archive.is/RNbpb |archive-date=2025-10-22 |access-date=2025-10-22 |website=Ubox / Tuya Camera wholesale/OEM/ODM/Customized Manufacturer}}</ref>. It's an outdoor camera with motion detection support and good battery life for overnight use.

Some of the features it's marketed as including are:

*3MP, 4MP, 1080p Resolution
*9000mAh Battery
*2.5G Wifi
*4G Wifi
*Cloud Storage, SD Card
*130 degree viewing angle

==Consumer-impact summary==
The RBX-B10 is advertised on Amazon as "Support SD card(Max 128G) and cloud storage option"<ref>{{Cite web |date=2021-07-20 |title=Outdoor Camera, Wireless Security Camera, Solar Battery Powered 1080p Night Vision w/ PIR Motion Sensor Waterproof 2-Way Audio SD Card/Cloud Storage, Fuvision WiFi Home Video Surveillance System |url=https://www.amazon.com.au/Wireless-Security-Waterproof-Fuvision-Surveillance/dp/B09536288K |url-status=live |archive-url=https://archive.is/zzaFo |archive-date=2025-10-22 |access-date=2025-10-22 |website=Amazon (Australia)}}</ref> however, connection to the cloud is not an option. The device will not record events triggered by motion without a network connection, even for users without a cloud subscription and with an SD Card inserted.

The RBX-B10 is manufactured by Shenzen Anboqi Technology Co. Ltd.<ref>{{Cite web |date=2023-05-04 |title=Top iCSee Camera Manufacturer - Morntrip Supply Chain Introduction. |url=https://www.youtube.com/watch?v=QmbpznSzK4Q |url-status=live |access-date=2025-10-22 |website=YouTube}}</ref> Anboqi are heavily vertically integrated and produce 5 million cameras annually. They go as far as packaging their own integrated circuits, which is unusual and may be to obfuscate device functionality to any third party except the foundry.

Several FCC documents are available for devices certified for sale in the US.<ref>{{Cite web |date=2025-10-22 |title=Shenzhen Anboqi Technology Co.,Ltd |url=https://device.report/shenzhen-anboqi-technology |url-status=live |access-date=2025-10-22 |website=Device Report}}</ref> Many of these documents are cosigned by "Benjamin Smith" a representative of JOC Australia Inc. a California-based incorporation.<ref>{{Cite web |date=2020-12-17 |title=JOC Australia Inc |url=https://www.corporationwiki.com/p/38l7ep/joc-australia-inc |access-date=2025-10-22 |website=corporationwiki}}</ref> It is unclear whether JOC Australia Inc. may be related to JOC Australia Pty. Ltd. a global supply chain wholesaler for agricultural products with a processing facility in Shanghai.<ref>{{Cite web |date=2025-10-22 |title=JOC Australia - Quality Service |url=https://jocaustralia.com/ |url-status=live |archive-url=https://archive.is/GlFKE |archive-date=2025-10-22 |access-date=2025-10-22 |website=JOC Australia}}</ref><ref>{{Cite web |date=2015-05-15 |title=Current details for ABN 96 605 869 305 |url=https://abr.business.gov.au/ABN/View?id=96605869305 |url-status=live |access-date=2025-10-22 |website=ABN Lookup}}</ref>.

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Ubox / Anisee / RBX-B10 4G Low-Power Solar Wifi Security Camera

2025-10-22T11:53:12Z

Justanotherclippy: Added references updated info

Ubox / Anisee / RBX-B10 4G Low-Power Solar Wifi Security Camera

2025-10-22T10:42:41Z

Justanotherclippy: Added File

Interactive Brokers

2025-10-16T03:32:24Z

Justanotherclippy: Updated information on MFA options, including a workaround.

{{Incomplete}}

{{InfoboxCompany
| Name = Interactive Brokers
| Type = Public
| Founded = 1978
| Industry = Financial
| Official Website = https://interactivebrokers.com
| Logo = Interactive Brokers.png
}}

'''[[Wikipedia:Interactive Brokers|Interactive Brokers, Inc.]]''' (IB) is an American multinational firm that provides brokerage and financial services. The company operates under various names and legal structures across different jurisdictions, such as '''Interactive Brokers Hong Kong Limited''', and specializes in distinct lines of business, including '''Interactive Brokers, LLC''' for futures markets.

IB connects its customers to a wide range of financial markets, including futures markets based in the United States.

===Select business and consumer practices===

====Arbitration agreements====
IB customers can request trading permissions to access futures markets based in the United States. The process for obtaining these permissions can be completed through IB's public-facing customer portal. Customers must log in, navigate to the appropriate settings, review the provided documentation, and complete a web form to electronically 'sign' the agreement. When selecting futures trading permissions, customers will encounter a '''Futures Arbitration Agreement''' among the documents they are required to acknowledge.

The agreement may include text such as:<blockquote>You need not sign this agreement to open or maintain an account with IB. See 17 CFR 166.5</blockquote>Note that as of 2015-01-15, the text of 17 CFR 166.5 includes paragraph (c)(1):<ref>https://www.ecfr.gov/current/title-17/chapter-I/part-166/section-166.5</ref><blockquote>Signing the agreement must not be made a condition for the customer to utilize the services offered by the Commission registrant.</blockquote>and portions of paragraph (c)(2):<blockquote>If the agreement is contained as a clause or clauses of a broader agreement, the customer must separately endorse the clause or clauses containing the cautionary language and provisions specified in this section.</blockquote>However, IB's online trading-permission web form does not allow customers to separately endorse the 'cautionary language and provisions' from the 'settlement procedure' (e.g., the Futures Arbitration Agreement).

As a result, applicable IB customers may not realize that they can open futures transactions without agreeing to the Futures Arbitration Agreement. They may also be unaware that IB's systems impose a 1-contract trading restriction on accounts that do not agree to the agreement. Furthermore, customers may not recognize that this behavior by IB's systems conflicts with 17 CFR 166.5(c)(1), which they might have believed would protect them from such restrictions.

====Interest rates charged====
IB may be charging customers interest rates that exceed the maximum allowable rates set by statutory laws in certain U.S. jurisdictions. For example, the 2024 Maryland Code, Commercial Law § 12-102, specifies a maximum interest rate of 6% per annum.<ref>https://law.justia.com/codes/maryland/commercial-law/title-12/subtitle-1/section-12-102/</ref> However, IB does not explicitly state that it limits its interest rates to 6% for customers residing in Maryland.

It is worth noting that other brokerage firms publicly advertise significantly higher (and less favorable) interest rates to their customers, which may provide context for IB's practices. Nonetheless, the lack of clarity regarding compliance with state-specific interest rate laws raises questions about transparency and adherence to legal requirements.<ref>https://www.interactivebrokers.com/en/index.php?f=44427</ref>

===Public sphere===

====Commodity Futures Trading Commission (CFTC) action====

On September 28, 2021, the U.S. [[Commodity Futures Trading Commission]] (CFTC) issued a press release announcing that it had settled charges against Interactive Brokers, LLC. The settlement included a $1.75 million fine and $82.57 million in customer restitution for the following violation:<ref>https://www.cftc.gov/PressRoom/PressReleases/8432-21</ref><blockquote>Failing to diligently supervise the handling of its customer accounts by not adequately preparing and configuring its electronic trading system to receive negative prices and calculate margin on April 20, 2020, in violation of CFTC Regulation 166.3.</blockquote>On April 20, 2020, the May 2020 West Texas Intermediate (WTI) crude oil futures contract, traded on the NYMEX exchange, settled at negative prices. The CFTC alleges that when a futures commission merchant, such as Interactive Brokers, LLC, operates systems incapable of accurately reflecting actual market prices, customers may suffer harm.

It remains unclear whether the CFTC or any other regulator has required Interactive Brokers, LLC, to update its systems to a specific performance standard to prevent customers from being exposed to potential harm from similar incidents in the future.

====January 2021 customer trading restrictions====
On January 28, 2021, Interactive Brokers restricted customer trading in certain securities with heightened stock volatility, including GameStop, AMC Entertainment, and Koss. Specifically, the company prevented customers from opening new options positions.<ref>https://www.cnbc.com/2021/01/28/interactive-brokers-restricted-gamestop-trading-to-protect-the-market-says-chairman-peterffy.html</ref> Interactive Brokers' chairman, Thomas Peterffy, stated in an interview with CNBC that the decision was made independently by the company and not due to external pressure, including from parties who might have financially benefited from disrupted order flow. CNBC also noted that the brokerage [[Robinhood]] had imposed similar trading restrictions on the same day.<ref>https://www.cnbc.com/2021/01/28/robinhood-interactive-brokers-restrict-trading-in-gamestop-s.html</ref>

Customers should be aware that brokers, including IB, may take similar actions in the future. This poses a risk of economic harm, as investors could be artificially prevented from entering or executing trades during critical market movements.

===Two-factor Authentication & Biometrics===

====Deceptive MFA options====
Interactive Brokers requires the use of Two-Factor Authentication to access their services.<ref>{{Cite web |date=2025-08-07 |title=Two-Factor Authentication Methods |url=https://www.ibkrguides.com/securelogin/sls/twofactorauth.htm |url-status=live |access-date=2025-10-13 |website=IBKR Guides}}</ref> They heavily push for the use of their application: IBKR Mobile to provide a TOTP challenge code. While their website states you can use a third party, offline authentication app, they do not provide any guides on how to set up an authentication app. If asked about this, they will tell you your only option is to install their application. For users with devices that do not support Google Play Services or the Apple Store, they will not provide you with a signed APK and verified signing key upon request. The link to the article about using a 3rd Party Authenticator is the same as the IBKR Mobile one.<ref>{{Cite web |date=2025-08-07 |title=IBKR Mobile - IB Key Authentication |url=https://www.ibkrguides.com/securelogin/sls/ibkrmobile.htm |url-status=live |access-date=2025-10-13 |website=IBKR Guides}}</ref>

While no information is provided by Interactive Brokers' on their website on how to set up a 3rd Party TOTP Authenticator, it is possible to obtain a secret key by navigating through Settings > Security: Secure Login System > Mobile Authenticator and copying the secret key above the QR code into your Authenticator such as [https://keepassxc.org/docs/KeePassXC_UserGuide#_adding_totp_to_an_entry KeepassXC] or the [https://authenticator.cc/ Authenticator Browser Extension]

====Third Party Biometrics with Au10tix====
During initial signup, or as an alternative to secure verification without a MFA Challenge Code, SMS Token or denial of alternative Security Authentication such as Security Questions, you will be asked for ID Verification through the third party biometrics service provider Au10tix. As apart of their privacy policy, Aut10tix may retain client data indefinitely, and at a minimum of 3 years even upon request.<ref>{{Cite web |date=2025-10-13 |title=Au10tix - Biometric Data Policy |url=https://www.au10tix.com/legal/biometric-data-policy/ |url-status=live |archive-date= |access-date=2025-10-13 |website=Au10tix}}</ref> You can state that you do not consent to third party biometric collection and they will be able to direct you to a manual verification process whereby you can email your ID.

==References==
<references />
[[Category:Interactive Brokers]]

Interactive Brokers

2025-10-13T14:01:59Z

Justanotherclippy: Added information pertaining to Two-Factor Authentication practices and Biometric Data Collection

{{Incomplete}}

{{InfoboxCompany
| Name = Interactive Brokers
| Type = Public
| Founded = 1978
| Industry = Financial
| Official Website = https://interactivebrokers.com
| Logo = Interactive Brokers.png
}}

'''[[Wikipedia:Interactive Brokers|Interactive Brokers, Inc.]]''' (IB) is an American multinational firm that provides brokerage and financial services. The company operates under various names and legal structures across different jurisdictions, such as '''Interactive Brokers Hong Kong Limited''', and specializes in distinct lines of business, including '''Interactive Brokers, LLC''' for futures markets.

IB connects its customers to a wide range of financial markets, including futures markets based in the United States.

===Select business and consumer practices===

====Arbitration agreements====
IB customers can request trading permissions to access futures markets based in the United States. The process for obtaining these permissions can be completed through IB's public-facing customer portal. Customers must log in, navigate to the appropriate settings, review the provided documentation, and complete a web form to electronically 'sign' the agreement. When selecting futures trading permissions, customers will encounter a '''Futures Arbitration Agreement''' among the documents they are required to acknowledge.

The agreement may include text such as:<blockquote>You need not sign this agreement to open or maintain an account with IB. See 17 CFR 166.5</blockquote>Note that as of 2015-01-15, the text of 17 CFR 166.5 includes paragraph (c)(1):<ref>https://www.ecfr.gov/current/title-17/chapter-I/part-166/section-166.5</ref><blockquote>Signing the agreement must not be made a condition for the customer to utilize the services offered by the Commission registrant.</blockquote>and portions of paragraph (c)(2):<blockquote>If the agreement is contained as a clause or clauses of a broader agreement, the customer must separately endorse the clause or clauses containing the cautionary language and provisions specified in this section.</blockquote>However, IB's online trading-permission web form does not allow customers to separately endorse the 'cautionary language and provisions' from the 'settlement procedure' (e.g., the Futures Arbitration Agreement).

As a result, applicable IB customers may not realize that they can open futures transactions without agreeing to the Futures Arbitration Agreement. They may also be unaware that IB's systems impose a 1-contract trading restriction on accounts that do not agree to the agreement. Furthermore, customers may not recognize that this behavior by IB's systems conflicts with 17 CFR 166.5(c)(1), which they might have believed would protect them from such restrictions.

====Interest rates charged====
IB may be charging customers interest rates that exceed the maximum allowable rates set by statutory laws in certain U.S. jurisdictions. For example, the 2024 Maryland Code, Commercial Law § 12-102, specifies a maximum interest rate of 6% per annum.<ref>https://law.justia.com/codes/maryland/commercial-law/title-12/subtitle-1/section-12-102/</ref> However, IB does not explicitly state that it limits its interest rates to 6% for customers residing in Maryland.

It is worth noting that other brokerage firms publicly advertise significantly higher (and less favorable) interest rates to their customers, which may provide context for IB's practices. Nonetheless, the lack of clarity regarding compliance with state-specific interest rate laws raises questions about transparency and adherence to legal requirements.<ref>https://www.interactivebrokers.com/en/index.php?f=44427</ref>

===Public sphere===

====Commodity Futures Trading Commission (CFTC) action====

On September 28, 2021, the U.S. [[Commodity Futures Trading Commission]] (CFTC) issued a press release announcing that it had settled charges against Interactive Brokers, LLC. The settlement included a $1.75 million fine and $82.57 million in customer restitution for the following violation:<ref>https://www.cftc.gov/PressRoom/PressReleases/8432-21</ref><blockquote>Failing to diligently supervise the handling of its customer accounts by not adequately preparing and configuring its electronic trading system to receive negative prices and calculate margin on April 20, 2020, in violation of CFTC Regulation 166.3.</blockquote>On April 20, 2020, the May 2020 West Texas Intermediate (WTI) crude oil futures contract, traded on the NYMEX exchange, settled at negative prices. The CFTC alleges that when a futures commission merchant, such as Interactive Brokers, LLC, operates systems incapable of accurately reflecting actual market prices, customers may suffer harm.

It remains unclear whether the CFTC or any other regulator has required Interactive Brokers, LLC, to update its systems to a specific performance standard to prevent customers from being exposed to potential harm from similar incidents in the future.

====January 2021 customer trading restrictions====
On January 28, 2021, Interactive Brokers restricted customer trading in certain securities with heightened stock volatility, including GameStop, AMC Entertainment, and Koss. Specifically, the company prevented customers from opening new options positions.<ref>https://www.cnbc.com/2021/01/28/interactive-brokers-restricted-gamestop-trading-to-protect-the-market-says-chairman-peterffy.html</ref> Interactive Brokers' chairman, Thomas Peterffy, stated in an interview with CNBC that the decision was made independently by the company and not due to external pressure, including from parties who might have financially benefited from disrupted order flow. CNBC also noted that the brokerage [[Robinhood]] had imposed similar trading restrictions on the same day.<ref>https://www.cnbc.com/2021/01/28/robinhood-interactive-brokers-restrict-trading-in-gamestop-s.html</ref>

Customers should be aware that brokers, including IB, may take similar actions in the future. This poses a risk of economic harm, as investors could be artificially prevented from entering or executing trades during critical market movements.

=== Two-factor Authentication & Biometrics ===

==== Extremely limited and deceptive MFA options. ====
Interactive Brokers requires the use of Two-Factor Authentication to access their services.<ref>{{Cite web |date=2025-08-07 |title=Two-Factor Authentication Methods |url=https://www.ibkrguides.com/securelogin/sls/twofactorauth.htm |url-status=live |access-date=2025-10-13 |website=IBKR Guides}}</ref> They heavily push for the use of their application: IBKR Mobile to provide an OTP challenge code. While their website states you can use a third party, offline authentication app, they do not provide any guides on how to set up an authentication app. If asked about this, they will tell you your only option is to install their application. For users with devices that do not support Google Play Services or the Apple Store, they will not provide you with a signed APK and verified signing key upon request. The link to the article about using a 3rd Party Authenticator is the same as the IBKR Mobile one.<ref>{{Cite web |date=2025-08-07 |title=IBKR Mobile - IB Key Authentication |url=https://www.ibkrguides.com/securelogin/sls/ibkrmobile.htm |url-status=live |access-date=2025-10-13 |website=IBKR Guides}}</ref>

==== Third Party Biometrics with Au10tix. ====
During initial signup, or as an alternative to secure verification without a MFA Challenge Code, SMS Token or denial of alternative Security Authentication such as Security Questions, you will be asked for ID Verification through the third party biometrics service provider Au10tix. As apart of their privacy policy, Aut10tix may retain client data indefinitely, and at a minimum of 3 years even upon request.<ref>{{Cite web |date=2025-10-13 |title=Au10tix - Biometric Data Policy |url=https://www.au10tix.com/legal/biometric-data-policy/ |url-status=live |archive-date= |access-date=2025-10-13 |website=Au10tix}}</ref> You can state that you do not consent to third party biometric collection and they will be able to direct you to a manual verification process whereby you can email your ID.

==References==
<references />
[[Category:Interactive Brokers]]