Consumer Rights Wiki - User contributions [en]

GoIt changing its warranty conditions post-sale

2025-02-23T15:49:01Z

Kilkenni: added info on arbitration and class waiver from ToS

GoIt is an Ukrainian-based online company providing international IT-related educational courses. Some of its courses come with an "employment warranty" (and are advertised as such). This warranty promises to reimburse the price of the course for graduates who, despite their best efforts, failed to secure a job offer in a six-month period after finishing the course.

Following the ongoing IT job market crisis and the full-scale Russian invasion into Ukraine in 2022, GoIt single-handedly changed its warranty conditions, adding a number of additional requirements for those seeking to return their money - including rewriting the contracts for students who were still studying or finished their courses, which amounts to [[Retroactively amended purchase]].
==Background==
A primary service from GoIt featuring "employment warranty" at the time was their Fullstack Developer online course. Lasting 10 months, it included lifetime access to their Learning Management System (LMS) containing text courses, video lessons, tests and other similar elements of the course, as well as weekly online meetings with a mentor and accompanying programming "homework tasks". There were also several major coding "projects" a student or a team was required to finish to wrap up a major part of the course.

Submitting homework and projects before their preassigned deadlines and successfully passing the evaluation of these works served as the criteria for successfully finishing the course. Students who had passed on all the planned tasks were issued a certificate marking their graduation and were provided employment consultation from GoIt-affiliated career service.

==[Incident]==
[[File:2023-08-08 old doc.jpg|thumb|Fragment of the old GoIt contract detailing warranty conditions]]
Education contracts formed in 2021 (and possibly before) included the following conditions as prerequisites for an "employment warranty" (i.e. for getting money back if a graduate is unsuccessful in obtaining the job):

*The graduate did not get a job offer in a period of six months after graduating
*The graduate have successfully finished all the homework tasks and three "team projects"
*The graduate listed these three "team projects" in their CV as per career service recommendations
*The graduate did not interrupt the education course.

[[File:2023-08-08 new doc.png|thumb|Fragment of the new GoIt contract covering "employment warranty"]]
As late as 2023 GoIt revised its conditions for the "employment warranty", which now included the following:

*The graduate have successfully finished and uploaded all the homework tasks
*The graduate have successfully finished three "team projects" and one "individual project" on React Native.
*The graduate listed these four "projects" in their CV and created a LinkedIn profile in full accordance to the requirements of the career service
*The graduate successfully passed the examination on the entirety of the education course.
*The graduate did not interrupt the education course.

As of 2023, the "old" contract was no longer available at the site, with GoIt directing the students to the text of the new one.

This change poses several issues from a consumer standpoint:

#Current GoIt education program does not include React Native<ref>https://agreement.goit.global/ua/</ref>. GoIt Fullstack course covers three "blocks": Frontent Core, Frontend Advanced and React+Node (each one is finished with a "team project"). As of 2025 GoIt LMS includes videos on React Native as an "optional content" but those were not available (and, consequently, could not be mandatory for "employment warranty") back in 2021-2022.
#"Examination" is added as a new requirement. However, no criteria for evaluating this examination are given. It is also unclear who the examinators are; it is implied that these are provided by GoIt. This raises issues about their impartiality since their evaluation of the graduate is directly tied to the application of the "employment warranty" - in other words, it directly influences if GoIt is obligated to return the money paid for the course. No form of appeal is provided. Thus, the examination bears resemblance to [[Forced arbitration]].
#Lack of physical form of the contract makes it harder for the consumer to prove that the change took place.

GoIt's frontpage advertises that [https://goit.global/ua/ "80% of graduates are employed within months after finishing the course"]. However, no proof is provided for these claims.

GoIt Terms of Use, last edited in May, 2023, explicitly introduce [[Forced arbitration|Forced Arbitration]] and class action waiver in article 10<ref>https://goit.global/et/terms-of-use/</ref>.

===[Company]'s response===
{{Placeholder box|If applicable, add the proposed solution to the issues by the company.}}

==Lawsuit==
{{Placeholder box|If applicable, add any information regarding litigation around the incident here.

===Claims===
Main claims of the suit.

===Rebuttal===
The response of the company or counterclaims.

===Outcome===
The outcome of the suit, if any.}}

==Consumer response==
{{Placeholder box|Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.}}

==References==
{{reflist}}

{{Placeholder box|[[mw:Help:VisualEditor/User_guide#Editing_categories|Add a category]] with the same name as the product, service, website, software, product line or company that this article is about.

The "Incidents" category is not needed.}}

[[Category:Anti-Consumer_Practices]]

GoIt changing its warranty conditions post-sale

2025-02-23T15:02:59Z

Kilkenni: added category

GoIt is an Ukrainian-based online company providing international IT-related educational courses. Some of its courses come with an "employment warranty" (and are advertised as such). This warranty promises to reimburse the price of the course for graduates who, despite their best efforts, failed to secure a job offer in a six-month period after finishing the course.

Following the ongoing IT job market crisis and the full-scale Russian invasion into Ukraine in 2022, GoIt single-handedly changed its warranty conditions, adding a number of additional requirements for those seeking to return their money - including rewriting the contracts for students who were still studying or finished their courses, which amounts to [[Retroactively amended purchase]].
==Background==
A primary service from GoIt featuring "employment warranty" at the time was their Fullstack Developer online course. Lasting 10 months, it included lifetime access to their Learning Management System (LMS) containing text courses, video lessons, tests and other similar elements of the course, as well as weekly online meetings with a mentor and accompanying programming "homework tasks". There were also several major coding "projects" a student or a team was required to finish to wrap up a major part of the course.

Submitting homework and projects before their preassigned deadlines and successfully passing the evaluation of these works served as the criteria for successfully finishing the course. Students who had passed on all the planned tasks were issued a certificate marking their graduation and were provided employment consultation from GoIt-affiliated career service.

==[Incident]==
[[File:2023-08-08 old doc.jpg|thumb|Fragment of the old GoIt contract detailing warranty conditions]]
Education contracts formed in 2021 (and possibly before) included the following conditions as prerequisites for an "employment warranty" (i.e. for getting money back if a graduate is unsuccessful in obtaining the job):

* The graduate did not get a job offer in a period of six months after graduating
* The graduate have successfully finished all the homework tasks and three "team projects"
* The graduate listed these three "team projects" in their CV as per career service recommendations
* The graduate did not interrupt the education course.

[[File:2023-08-08 new doc.png|thumb|Fragment of the new GoIt contract covering "employment warranty"]]
As late as 2023 GoIt revised its conditions for the "employment warranty", which now included the following:

* The graduate have successfully finished and uploaded all the homework tasks
* The graduate have successfully finished three "team projects" and one "individual project" on React Native.
* The graduate listed these four "projects" in their CV and created a LinkedIn profile in full accordance to the requirements of the career service
* The graduate successfully passed the examination on the entirety of the education course.
* The graduate did not interrupt the education course.

As of 2023, the "old" contract was no longer available at the site, with GoIt directing the students to the text of the new one.

This change poses several issues from a consumer standpoint:

# Current GoIt education program does not include React Native<ref>https://agreement.goit.global/ua/</ref>. GoIt Fullstack course covers three "blocks": Frontent Core, Frontend Advanced and React+Node (each one is finished with a "team project"). As of 2025 GoIt LMS includes videos on React Native as an "optional content" but those were not available (and, consequently, could not be mandatory for "employment warranty") back in 2021-2022.
# "Examination" is added as a new requirement. However, no criteria for evaluating this examination are given. It is also unclear who the examinators are; it is implied that these are provided by GoIt. This raises issues about their impartiality since their evaluation of the graduate is directly tied to the application of the "employment warranty" - in other words, it directly influences if GoIt is obligated to return the money paid for the course. No form of appeal is provided. Thus, the examination bears resemblance to [[Forced arbitration]].
# Lack of physical form of the contract makes it harder for the consumer to prove that the change took place.

GoIt's frontpage advertises that [https://goit.global/ua/ "80% of graduates are employed within months after finishing the course"]. However, no proof is provided for these claims.

===[Company]'s response===
{{Placeholder box|If applicable, add the proposed solution to the issues by the company.}}

==Lawsuit==
{{Placeholder box|If applicable, add any information regarding litigation around the incident here.

===Claims===
Main claims of the suit.

===Rebuttal===
The response of the company or counterclaims.

===Outcome===
The outcome of the suit, if any.}}

==Consumer response==
{{Placeholder box|Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.}}

==References==
{{reflist}}

{{Placeholder box|[[mw:Help:VisualEditor/User_guide#Editing_categories|Add a category]] with the same name as the product, service, website, software, product line or company that this article is about.

The "Incidents" category is not needed.}}

[[Category:Anti-Consumer_Practices]]

GoIt changing its warranty conditions post-sale

2025-02-23T14:56:37Z

Kilkenni: Initial version describing the incident. If anyone can find old contract via Archive.org or something, it would be of great help!

GoIt is an Ukrainian-based online company providing international IT-related educational courses. Some of its courses come with an "employment warranty" (and are advertised as such). This warranty promises to reimburse the price of the course for graduates who, despite their best efforts, failed to secure a job offer in a six-month period after finishing the course.

Following the ongoing IT job market crisis and the full-scale Russian invasion into Ukraine in 2022, GoIt single-handedly changed its warranty conditions, adding a number of additional requirements for those seeking to return their money - including rewriting the contracts for students who were still studying or finished their courses, which amounts to [[Retroactively amended purchase]].
==Background==
A primary service from GoIt featuring "employment warranty" at the time was their Fullstack Developer online course. Lasting 10 months, it included lifetime access to their Learning Management System (LMS) containing text courses, video lessons, tests and other similar elements of the course, as well as weekly online meetings with a mentor and accompanying programming "homework tasks". There were also several major coding "projects" a student or a team was required to finish to wrap up a major part of the course.

Submitting homework and projects before their preassigned deadlines and successfully passing the evaluation of these works served as the criteria for successfully finishing the course. Students who had passed on all the planned tasks were issued a certificate marking their graduation and were provided employment consultation from GoIt-affiliated career service.

==[Incident]==
[[File:2023-08-08 old doc.jpg|thumb|Fragment of the old GoIt contract detailing warranty conditions]]
Education contracts formed in 2021 (and possibly before) included the following conditions as prerequisites for an "employment warranty" (i.e. for getting money back if a graduate is unsuccessful in obtaining the job):

* The graduate did not get a job offer in a period of six months after graduating
* The graduate have successfully finished all the homework tasks and three "team projects"
* The graduate listed these three "team projects" in their CV as per career service recommendations
* The graduate did not interrupt the education course.

[[File:2023-08-08 new doc.png|thumb|Fragment of the new GoIt contract covering "employment warranty"]]
As late as 2023 GoIt revised its conditions for the "employment warranty", which now included the following:

* The graduate have successfully finished and uploaded all the homework tasks
* The graduate have successfully finished three "team projects" and one "individual project" on React Native.
* The graduate listed these four "projects" in their CV and created a LinkedIn profile in full accordance to the requirements of the career service
* The graduate successfully passed the examination on the entirety of the education course.
* The graduate did not interrupt the education course.

As of 2023, the "old" contract was no longer available at the site, with GoIt directing the students to the text of the new one.

This change poses several issues from a consumer standpoint:

# Current GoIt education program does not include React Native<ref>https://agreement.goit.global/ua/</ref>. GoIt Fullstack course covers three "blocks": Frontent Core, Frontend Advanced and React+Node (each one is finished with a "team project"). As of 2025 GoIt LMS includes videos on React Native as an "optional content" but those were not available (and, consequently, could not be mandatory for "employment warranty") back in 2021-2022.
# "Examination" is added as a new requirement. However, no criteria for evaluating this examination are given. It is also unclear who the examinators are; it is implied that these are provided by GoIt. This raises issues about their impartiality since their evaluation of the graduate is directly tied to the application of the "employment warranty" - in other words, it directly influences if GoIt is obligated to return the money paid for the course. No form of appeal is provided. Thus, the examination bears resemblance to [[Forced arbitration]].
# Lack of physical form of the contract makes it harder for the consumer to prove that the change took place.

GoIt's frontpage advertises that [https://goit.global/ua/ "80% of graduates are employed within months after finishing the course"]. However, no proof is provided for these claims.

===[Company]'s response===
{{Placeholder box|If applicable, add the proposed solution to the issues by the company.}}

==Lawsuit==
{{Placeholder box|If applicable, add any information regarding litigation around the incident here.

===Claims===
Main claims of the suit.

===Rebuttal===
The response of the company or counterclaims.

===Outcome===
The outcome of the suit, if any.}}

==Consumer response==
{{Placeholder box|Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.}}

==References==
{{reflist}}

{{Placeholder box|[[mw:Help:VisualEditor/User_guide#Editing_categories|Add a category]] with the same name as the product, service, website, software, product line or company that this article is about.

The "Incidents" category is not needed.}}

File:Golt warranty 2023 version.png

2025-02-23T14:13:44Z

Kilkenni:

A fragment of GoIt contract detailing revised employment warranty conditions, sirca 2023

File:Golt warranty 2021 version.jpg

2025-02-23T13:44:07Z

Kilkenni:

Fragment of the old GoIt edu contract from 2021

World of Warcraft

2025-02-23T01:58:12Z

Kilkenni: Short description for the RealID incident

{{StubNotice}}

{{InfoboxProductLine
| Title = {{PAGENAME}}
| Release Year = 2004
| Product Type =
| In Production =
| Official Website = https://worldofwarcraft.blizzard.com/
| Logo =
}}
{{Placeholder box|Add a 2-3 sentence introduction starting with "'''{{PAGENAME}}''' is a ...<ref name":0">ref goes here</ref>".}}

World of Warcraft is a massively multiplayer online game maintained by Activision-Blizzard entertainment. Despite its critical acclaim since the 2000s, the treatment of the product has had a historically negative trend, facing anticonsumer affairs at the request of its publisher. Junk

$1

==Consumer impact summary==
{{Placeholder box|Overview of concerns that arise from the conduct towards users of the product (if applicable):
* User Freedom
* User Privacy
* Business Model
* Market Control}}

$2
==Incidents==
This is a list of all consumer protection incidents related to this product. Any incidents not mentioned here can be found in the [[:Category:{{PAGENAME}}|{{PAGENAME}} category]].
{{Placeholder box|* [[Real ID]] (July 2010): Real ID was a change introduced by Blizzard, where players would use their real first and last name when posting on WoW forums (instead of their preferred WoW character, as it was before). Initially announced as optional, it was quickly changed to obligatory, with Blizzard arguing it to be a vital step for reducing toxicity in gaming community. Community pushback was massive and united, with many citing privacy threats as the main concern. Blizzard initially tried to downplay the danger, even banning several people, but eventually buckled under the pressure. Then-CEO Mike Morhaime declared that, following user feedback, using Real ID to post on the forums would not be required <ref>https://www.eurogamer.net/blizzard-scraps-real-id-for-its-forums</ref>.
* [[Example incident two]] (date):
Incidents affecting the entire product line can be found in the product line article: [[Product line article, or company article if there is no product line]]}}

==See also==
{{Placeholder box|Link to relevant theme articles or products with similar incidents.}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]