Consumer Rights Wiki - User contributions [en]

Aura

2026-05-17T16:34:29Z

Mr Pollo: I appreciate the honesty in Troy's response to this. The added article contribution is not made with malice intent, only to note what happened and to make Troy's response more visible and avoid confusion.

{{Stub}}
{{CompanyCargo
|Founded=2014
|Industry=Identity theft prevention
|Logo=Aura logo.png
|ParentCompany=
|Type=Private
|Website=https://www.aura.com
|Description=Aura.com is a business-to-customer (B2C) digital security company offering identity theft protection, online privacy tools, and antivirus services via subscription plans.
}}

'''Aura''' is an American company founded by Hari Ravichandran in 2014 under the name '''iSubscribed'''.<ref>{{Cite web |author= |title=Who owns Aura? |url=https://help.aura.com/s/article/who-owns-aura |website=Aura |date= |access-date=28 Apr 2026 |url-status=live |archive-url=https://ghostarchive.org/archive/N0mGU |archive-date=29 Apr 2026}}</ref><ref>{{Cite web |author= |title=About Us {{!}} Aura - Digital Security |url=https://www.aura.com/about |website=Aura |date= |access-date=28 Apr 2026 |url-status=live |archive-url=https://web.archive.org/web/20260328213405/https://www.aura.com/about |archive-date=28 Mar 2026}}</ref>

==Consumer impact summary==
{{Ph-C-CIS}}

According to users, Aura locks users out of their accounts when they cancel their membership '''before''' it runs out whilst some users state that it is hard to cancel a subscription.<ref>{{Cite web |author=WastingTime76 |title=Identity Guard Aura - Don't do business with this company |url=https://old.reddit.com/r/IdentityTheft/comments/1ggqa8z/identity_guard_aura_dont_do_business_with_this/ |website=[[Reddit]] |date=31 Oct 2024 |access-date=28 Apr 2026 |url-status=live |archive-url=https://web.archive.org/web/20260429043703/https://old.reddit.com/r/IdentityTheft/comments/1ggqa8z/identity_guard_aura_dont_do_business_with_this/lus0e85/ |archive-date=29 Apr 2026}}</ref><ref>{{Cite web |author=Far_Wrongdoer2219 |title=Aura vs Others |url=https://old.reddit.com/r/IdentityTheft/comments/1cmubiz/aura_vs_others/ |website=[[Reddit]] |date=5 Dec 2024 |access-date=28 Apr 2026 |url-status=live |archive-url=https://web.archive.org/web/20260429045241/https://old.reddit.com/r/IdentityTheft/comments/1cmubiz/deleted_by_user/m0kcxnp/ |archive-date=29 Apr 2026}}</ref><ref>{{Cite web |author=TECPlayz2-0 |title=Aura - is it any good? |url=https://old.reddit.com/r/antivirus/comments/168w4no/aura_is_it_any_good/ |website=[[Reddit]] |date=3 Sep 2023 |access-date= |url-status=dead |archive-url=https://web.archive.org/web/20230924235708/https://old.reddit.com/r/antivirus/comments/168w4no/aura_is_it_any_good/ |archive-date=24 Sep 2023}}</ref><ref>{{Cite web |author=Defender452 |title=Aura sucks. Not only can you not cancel your Aura membership from the Android app. When you try to cancel through the website, the coloured button doesn't cancel, and it errors, making you call the phone number to cancel. |url=https://old.reddit.com/r/assholedesign/comments/12i8abi/aura_sucks_not_only_can_you_not_cancel_your_aura/ |website=[[Reddit]] |date=11 Apr 2023 |access-date=28 Apr 2026 |url-status=live |archive-url=https://web.archive.org/web/20260429051840/https://old.reddit.com/r/assholedesign/comments/12i8abi/aura_sucks_not_only_can_you_not_cancel_your_aura/ |archive-date=29 Apr 2026}}</ref>

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:Aura|Aura category]].

===Data breach (''March 2026'')===
{{Main|link to the main CR Wiki article}}

In March 2026, Aura experienced a data breach that exposed more than 900,000 records that contained names, e-mail addresses, IP addresses, phone numbers, physical addresses, and customer service comments.<ref>{{Cite web |last=Toulas |first=Bill |title=Aura confirms data breach exposing 900,000 marketing contacts |url=https://www.bleepingcomputer.com/news/security/aura-confirms-data-breach-exposing-900-000-marketing-contacts/ |website=BleepingComputer |date=18 Mar 2026 |access-date=27 Apr 2026 |url-status=live |archive-url=https://web.archive.org/web/20260318230519/https://www.bleepingcomputer.com/news/security/aura-confirms-data-breach-exposing-900-000-marketing-contacts/ |archive-date=18 Mar 2026}}</ref><ref>{{Cite web |author= |title=Aura Data Breach |url=https://haveibeenpwned.com/breach/Aura |website=Have I Been Pwned |date=18 March 2026 |access-date=28 Apr 2026 |url-status=live |archive-url=https://web.archive.org/web/20260321041145/https://haveibeenpwned.com/breach/Aura |archive-date=21 Mar 2026}}</ref><ref>{{Cite web |last=Arghire |first=Ionut |title=Security Firm Aura Discloses Data Breach Impacting 900,000 Records |url=https://www.securityweek.com/security-firm-aura-discloses-data-breach-impacting-900000-records/ |website=SecurityWeek |date=19 Mar 2026 |access-date=28 Apr 2026 |url-status=live |archive-url=https://web.archive.org/web/20260320045535/https://www.securityweek.com/security-firm-aura-discloses-data-breach-impacting-900000-records/ |archive-date=20 Mar 2026}}</ref> After the breach, the website haveibeenpwned.com continued their sponsorship with Aura<ref>{{Cite web|url=https://x.com/troyhunt/status/2048956316329431160|title=Troy Hunt on X|date=2026-04-27|work=X|author=@troyhunt|quote=We gave it a lot of thought. Ultimate conclusion was that I’ve long said we should judge orgs on their handling of a breach rather than that they had one. They handled it well (I had *a lot* of discussion with them about what “well” means), so we kept them on.}}</ref>, but removed it from the "Recommended Actions" section on the Aura entry due to company request.<ref>{{Cite web|url=https://x.com/troyhunt/status/2048957674457645168|title=Troy Hunt on X|date=2026-04-27|work=X|author=@troyhunt|quote=Oh - and yeah, they asked not to have the Aura placement on the Aura breach page, for obvious reasons}}</ref><ref>{{Cite web|url=https://haveibeenpwned.com/Breach/Aura|title=Aura Data Breach|work=Have I Been Pwned|archive-url=https://web.archive.org/web/20260318071125/https://haveibeenpwned.com/Breach/Aura|archive-date=2026-03-18|url-status=live}}</ref>

==Products==
{{Ph-C-P}}

==See also==
{{Ph-C-SA}}

==References==
{{Reflist}}

[[Category:{{PAGENAME}}]]
[[Category:Companies]]

Consumer Rights Wiki talk:Moderators' noticeboard

2026-05-17T13:06:55Z

Mr Pollo: /* Editing templates, protected pages, deleting irrelevant articles */

<div style="margin: {{#ifeq:{{{navbox|<noinclude>yes</noinclude>}}}|yes|2px}} 0 0.5em; padding: 0.5em; {{{style|border: 1px solid #A0A5AD;}}} {{{backgroundstyle|background-color: var(--background-color-progressive-subtle, #eaf3ff); color: inherit;}}}">
<div style="padding: 0.25em 0; text-align: center; font-size: 120%; border-radius: 3px; font-weight: bold; {{{titlestyle|background-color: var(--background-color-content-added, #aad1ff); color: inherit;}}}">Welcome — post issues of interest to Moderators</div>
*Post '''appeals''' to article notice templates (e.g. Incomplete, Stub, etc.)
*Post requests for '''moderator action''' here (e.g. blocks)
*Just need a mod? Post here or ping a mod with a question.
*Post any information or news relevant to the moderation team here.
*To request an article to be created, do not post here, try [[Article suggestions]] instead.
*Do not report technical issues here, please use the [[Consumer Rights Wiki talk:Bugs|Bugs noticeboard]] instead.

<div style="padding: 0.25em 0; text-align: center; font-size: 150%; border-radius: 3px; font-weight: bold">[[Special:NewSection/Consumer Rights Wiki talk:Moderators' noticeboard|Start a new section]]</div>
</div>
<br />
{{Archives}} 
==Open tasks==

*[[:Category:Articles with deletion requests]]
*[[:Category:Articles with merge requests]]
*[[:Category:Articles marked as irrelevant]]
*[[Special:NewPages]]

==How will the CRW approach April Fool's day?==

Hi, April Fool's day is next month and I don't want to initiate a discussion too late, so how would we approach it? My idea is 1) no jokes in articles, no exceptions and 2) clearly mark all jokes when they occur (I've made [[Template:April fools]] for this purpose). [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 19:57, 2 March 2026 (UTC)

:If my science textbook in school gave me a QR code that ends up rickrolling me I think I'll spend longer than 1 day being distracted about it... lol
:In my opinion they should be contained within user pages and other types of pages the common person never visits, like having it as an extra link under Wiki policy or something. It would be really bad if someone in power happens to see it the one day they get told to visit a page on the wiki. Just my two cents... but then again I'm pretty biased against the day anyway [[User:Raster|Raster]] ([[User talk:Raster|talk]]) 06:56, 3 March 2026 (UTC)
::I don't even think we should have it under a link on Wiki policy, just silently add it with thr correct template the correct people internally will see it via recent changes. [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 07:08, 3 March 2026 (UTC)
:Honestly, I don't think we will be doing one this year. [[User:JamesTDG|JamesTDG]] ([[User talk:JamesTDG|talk]]) 07:29, 3 March 2026 (UTC)
::Was there one last year? I don't think there was. [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 07:36, 3 March 2026 (UTC)
:::There definitely wasn't. [[User:JamesTDG|JamesTDG]] ([[User talk:JamesTDG|talk]]) 08:29, 3 March 2026 (UTC)
::::I've deleted the template. [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 16:10, 3 March 2026 (UTC)
:::::Might be worth undeleting it... Louis came up with an idea for an April Fools, based on that Norwegian enshittification video from the other day. Basic concept is to enshittify the wiki (maybe just the main page, and with an off button, of course) for a day. I fully agree with no jokes in articles - that's just a pain to keep track of and undo, and could damage credibility if done without good taste. [[User:Keith|Keith]] ([[User talk:Keith|talk]]) 10:33, 4 March 2026 (UTC)
::::::I have had my ideas, but I'll keep them secret for now. I'll undelete it. [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 15:54, 4 March 2026 (UTC)
::::::we could prob use the trollface as the wiki logo at least [[User:JamesTDG|JamesTDG]] ([[User talk:JamesTDG|talk]]) 04:21, 5 March 2026 (UTC)

==Appeal Request==

Hello! The article [[Advertising overload]] is marked as incomplete and as relying on AI/LLMs. I believe I've addressed the original intent of both of these, though the bottom section ([[Advertising overload#Notable Examples]]) is still a stub. I think the AI status notice should be removed, and the Incomplete notice should be replaced with a Stub notice.

Cheers! [[User:Scholar Silas|Scholar Silas]] ([[User talk:Scholar Silas|talk]]) 05:52, 12 March 2026 (UTC)

:{{Done}} including '''completely removing both notices''', not marking it as a stub. The article overall is very long, and if a section is all to complain about on a very long article, then it's definitely not a stub. [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 16:02, 12 March 2026 (UTC)

==Who gets superconfirmed first?==

Hello, starting this discussion since the new superconfirmed usergroup has been added and we need to figure out who to give it to first. [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 22:07, 13 March 2026 (UTC)

:Just tested it on [[User:AnotherConsumerRightsAlt]]; why can't it undelete pages? [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 22:14, 13 March 2026 (UTC)
::I shall fix! [[User:JakeL|JakeL]] ([[User talk:JakeL|talk]]) 00:02, 15 March 2026 (UTC)
:::Also @[[User:JakeL|JakeL]] is semiprotection mow allowing superconfirmed users only as well as admins and not just normal confirmed users? [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 06:23, 15 March 2026 (UTC)
::::Yes, autoconfirmed users no longer have the semiprotected permission. This was an intentional change requested by Keith [[User:JakeL|JakeL]] ([[User talk:JakeL|talk]]) 16:11, 15 March 2026 (UTC)

==add "Quasi-Wanted" Special page==

There are Wikipedia articles linked from many different CRW articles. It'd be nice to see which topics are candidates for a dedicated article on CRW. I say "topics", just-in-case a future update adds support for non-WP "pseudo-internal" links (because WP links are shown as "internal" even though they aren't)

Apologies in advance if this is not a place for feature-requests [[User:Rudxain|Rudxain]] ([[User talk:Rudxain|talk]]) 06:23, 15 March 2026 (UTC)

==Appeal request for Wikipedia article==
I've been testing out the browser plugin for the last few days and noticed it popped up on Wikipedia. After reading [[Wikipedia#cite note-15]] I wanted to challenge whether this article belongs on Consumer Rights Wiki, as I don't think it fits with the [[Mission statement]] or [[Consumer Rights Wiki:Inclusion guidelines]] at time of writing.

Aside from mentioning that Wikipedia is big and influential (not necessarily a bad thing), there are two incidents listed. The first one relates to individual editors. The only citation for this mentions "Wikipedia has taken action against what it described as the “co-ordinated group” of fraudsters by blocking 381 accounts.".

The second one is similar, it refers to behaviour of editors - the first citation mentions "Wikipedias in all languages, including English, are open to edits by any volunteers", and also mentions that "one of the ... admins at Scots Wikipedia, has called for native speakers to contribute as the community seeks to save the project.".

In both cases I think this is a reasonable response from Wikipedia, they stepped in to address the issues by blocking abusive users, acknowledged the inaccuracies and called for people to help fix them. Wikipedia is free, it's hosted by a non-profit organisation and the editors are not working for Wikipedia, they are independent users of the platform. I don't think it's fair to blame them for user-generated content, and in my opinion it hurts the cause when we include articles like this alongside articles highlighting genuinely abusive business practices. [[User:DiffChar|DiffChar]] ([[User talk:DiffChar|talk]]) 23:04, 17 March 2026 (UTC)

:When this came up, I was very concerned but decided to leave it alone. Considering someone else thinks the exact same way as me, i think it's honestly a good idea atp for me to add a deletion request template (which anyone can do, by the way!) and refer back here. [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 16:14, 18 March 2026 (UTC)

:After looking it over myself, I agree - it's not relevant as it stands. — [[User:Sojourna|Sojourna]] ([[User talk:Sojourna|talk]]) 19:41, 30 March 2026 (UTC)
::I'd concur as well. [[User:Keith|Keith]] ([[User talk:Keith|talk]]) 19:46, 30 March 2026 (UTC)
:::Deleted. [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 19:49, 30 March 2026 (UTC)

==Can't Edit==

I'm trying to edit this [[Dairy Queen]] article, however after adding the stub notice it won't allow me to edit anymore. @[[User:AnotherConsumerRightsPerson|AnotherConsumerRightsPerson]] [[User:SquidthePlummer|SquidthePlummer]] ([[User talk:SquidthePlummer|talk]]) 19:33, 23 March 2026 (UTC)

:{{Done}}. [[consumer_Rights_Wiki_talk:Moderators%27_noticeboard/Archive_4#Can_a_mod_please_remove_this?|Easy mistake to make]]. Next time, put it at the start of the article '''and''' leave a space. [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 20:43, 23 March 2026 (UTC)

==so...==

abt that superuser role? has it been rolled out yet? got hit in the face w a stub notice bug again lol [[User:SinexTitan|SinexTitan]] ([[User talk:SinexTitan|talk]]) 14:08, 26 March 2026 (UTC)

:another thing. Phreeli has a valid entry in [[List of products and services with forced arbitration]]. still @[[User:Louis]] supported them w a dedicated [https://inv.nadeko.net/watch?v=e8SnNNq6MaI video], in which he states "so this is a company we started" and claims to be an unpaid board member. so I ask, what the fuck? Louis said to give a fuck abt consumer rights but he is not your savior. the video was released on 2025.12.19 and the citation on the list was archived on 2026.01.13, so it can be argued that it could be a development after the video was published. I have not seen him mention Phreeli since then. so I cannot say if they're still affiliated but the video is still up w no follow up (afaik). as y'all are in contact w the man, can we get a comment or perhaps an apology video w a ukulele cameo? [[User:SinexTitan|SinexTitan]] ([[User talk:SinexTitan|talk]]) 15:30, 26 March 2026 (UTC)
::I discussed that here. https://www.youtube.com/watch?v=h_twkLJbc1c
::if there's an MVNO that's open to allowing people to pay with crypto without providing a name and address, I am happy to push them in that direction & help move it along. forced arbitration sucks balls, but every carrier has forced arbitration..... so this becomes a question of, should i not help push along a carrier that allows people to sign up in a more anonymous way, because 1 thing isn't to my liking... ??? the answer to that is no.
::framework doesn't release schematics... but after a long talk with the CEO, they'll allow you to get one if you contact them & sign an NDA. that's not what I want. but it is better than if I had not engaged at all.
::if i started a phone company/MVNO, it'd have no forced arbitration '''''AND''''' allow people to sign up with anonymous crypto without providing their name.... but i'm not starting a phone company... i am too busy as it is.
::phreeli belongs in that list of products & services with forced arbitration because they have forced arbitration. [[User:Louis|Louis]] ([[User talk:Louis|talk]]) 19:59, 26 March 2026 (UTC)
:::as mentioned in my previous comment I didn't know of that video. thank you. even tho its been a week, I still haven't found the time to watch it. perhaps many of the points I've highlighted have already been discussed in said video.
:::regardless, I agree that the existence of a more private MVNO's a blessing to see in a sea full of scammers. but I still would've liked to see them not go the same route as traditional operators regarding forced arbitration. everybody's "threat" model is diff so I can understand your stance. I'm a fairly regular watcher of the channel but somehow I missed the video. and based on the view discrepancy (378k vs 41k), many others have too. the follow up video includes the announcement in its description but the title and thumbnail do not reflect it being a follow up. I would like to see this rectified.
:::now on Framework, I did not know an NDA had to be signed in order to get the schematics. I checked the article and it does not mention that. based on my 5 min search I found [https://knowledgebase.frame.work/availability-of-schematics-and-boardviews-BJMZ6EAu this] but it does not mention an NDA, just to reach out to support. could you please provide sources? I'd like to append this to the article. I don't consider it egregious but for a person looking for them, they should know.
:::I'd like to highlight a conflict here. in the video you state "so this company we started" and in [https://www.sec.gov/Archives/edgar/data/2009536/000200953624000001/xslFormDX01/primary_doc.xml this] SEC filing you're cited as a Director. I'd like to mention that I'm not American nor have any idea wtf this shit is, but I have a borderline idea on what SEC filings are. could you please explain to me what this means? ofc you yourself did not start the company but you are still listed as a director of the company.
:::an article on Phreeli does not exist and the arbitration list can be hard to find. so I will be creating one. [[User:SinexTitan|SinexTitan]] ([[User talk:SinexTitan|talk]]) 18:52, 3 April 2026 (UTC)
:Superconfirmed has been rolled out, see [[Consumer Rights Wiki:Moderator applications]], BUT you need your email. I think this stuff should be done onwiki but whatever, I got mod without using email lol. [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 21:26, 26 March 2026 (UTC)
::I went on a hiatus again lol so apologies for the slow response.
::I did email Keith on the matter b4 the rollout and recently did I get knighted. thank you mods [[User:SinexTitan|SinexTitan]] ([[User talk:SinexTitan|talk]]) 18:54, 3 April 2026 (UTC)

==I think Internet Archive has excluded anything from Bambu Lab==

I was on the Bambu Lab Authorization Control System page and I noticed that a lot of the archive links didn't work so I think Internet Archive has excluded anything from Bambu Lab.

Do I need to move all the archive links to Ghost Archive? [[User:Andrew V|Andrew V]] ([[User talk:Andrew V|talk]]) 16:20, 30 March 2026 (UTC)

:It's the other way around; Bambu Lab has specifically decided to block the IA. And yeah, you can certainly use Ghost Archive. [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 16:22, 30 March 2026 (UTC)
::So should I switch all the archive links from IA to Ghost Archive [[User:Andrew V|Andrew V]] ([[User talk:Andrew V|talk]]) 16:24, 30 March 2026 (UTC)
:::Yes. [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 16:25, 30 March 2026 (UTC)
::::Okay, I'll get started [[User:Andrew V|Andrew V]] ([[User talk:Andrew V|talk]]) 16:25, 30 March 2026 (UTC)
::Can confirm. I made a list of companies covered on this wiki that excluded themselves from the IA [[Internet Archive/Blocked companies|here]]. [[User:Mr Pollo|Mr Pollo]] ([[User talk:Mr Pollo|talk]]) 19:13, 2 April 2026 (UTC)
:::Thanks for making that article [[User:Andrew V|Andrew V]] ([[User talk:Andrew V|talk]]) 01:43, 3 April 2026 (UTC)
::::Of course! [[User:Mr Pollo|Mr Pollo]] ([[User talk:Mr Pollo|talk]]) 19:10, 9 April 2026 (UTC)

==Archive everything==

is there a way the checking process for refs be automated? it is user maintained and isn't always accurate. perhaps all refs could be checked if they have the <code>archive-url=</code> filled? [[User:SinexTitan|SinexTitan]] ([[User talk:SinexTitan|talk]]) 18:26, 5 April 2026 (UTC)

==Featured articles on main page have light grey title on White background .. even on dark mode==

This isnt great for readability.

my setup for reference :

dark mode on CRW, Firefox. Linux Mint XFCE. [[User:Plankton|Plankton]] ([[User talk:Plankton|talk]]) 04:46, 6 April 2026 (UTC)

:wait i just went back and now they are black titles... i dont know what happened. mightve been a one time bug on my part ??? [[User:Plankton|Plankton]] ([[User talk:Plankton|talk]]) 04:49, 6 April 2026 (UTC)
::OK i figured it out... this is weird :
::it only happnes when i am LOGGED OUT of my account.
::to reiterate :
::when a user is logged out. the featured articles on the main page appear with light grey titles on white background ; which isnt great for readability ... especially for new users' first impression of the website.
::Once i am logged into my account, the titles now appear black with good contrast.
::I dont know why this is the case but it is consistent across my testing [[User:Plankton|Plankton]] ([[User talk:Plankton|talk]]) 04:51, 6 April 2026 (UTC)
:::@[[User:JakeL|JakeL]] this was an issue that I had before that I asked om your talkpage to fix, now it's happening again? [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 05:26, 6 April 2026 (UTC)
:::I'm going to throw in a curveball. logged in and I still got the issue. [[User:SinexTitan|SinexTitan]] ([[User talk:SinexTitan|talk]]) 08:52, 10 April 2026 (UTC)
::::@[[User:JakeL|JakeL]] pinging again [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 11:04, 10 April 2026 (UTC)
:::::Flagged this for Keith since it’s been awhile hopefully Jake sees it. - [[User:Atsumari|Atsumari]] ([[User talk:Atsumari|talk]]) 11:18, 2 May 2026 (UTC)

==Suggestion==

I feel we could be more clearer when it come to our date standards on the wiki, as right now I feel its lacking in clarity and causes confusion for newcomers on what the actual date format is most commonly accepted and preferred (as of right now being something like a date format of 20 Jan 2004 <s>if that makes sense</s>). Currently, when going onto the citation tab to add a source, it reads ''"Example: Format as YYYY-MM-DD (2020-12-30) or DD Mon YYYY (30 Dec 2025)".''

Additionally, I also think the product section ''(referring to the This is a list of the company's product lines '''with articles on this wiki'''. [[Example product line one]] (release date): Short summary of the product's incidents.)'' could also be more specified and informative on what users are supposed to fill out, along with specifying what to do when there's no incidents relating to any of their product, as right now it's kinda up to the users to determine what it means.

I also want to ask if you can add more sections to the parent company on the CompanyCargo template(being adding one company that's own by several other companies instead of one <s>as of current</s>) as I'm currently working on '''[[Denny's]]''' article and <sub><s>as far as I know</s></sub> there are 3 private companies that own Denny's as of the moment.

I don't mean to come off in a bad way where it's disrespectful, I meant to only state my opinion on the matter. [[User:SquidthePlummer|SquidthePlummer]] ([[User talk:SquidthePlummer|talk]]) 03:06, 11 April 2026 (UTC)

:Agree, we don't really have a specific date standard here [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 05:38, 11 April 2026 (UTC)

:I have been using the DMY format since the majority of the world generally uses that. The hope for the wiki is to be an international source for consumers around the world (not just Americans), and I believe DMY to be in line with that goal. I further believe it would be better to have a consistent experience, which is why I have used the DMY format even for American companies and incidents. (Though clearly Rossmann disagreed with that, as he recently "corrected" the dates on an Amazon article from an older edit of mine.)

:As for the citations, I abbreviate the months because early on using more than three characters for the month resulted in the citation template being unhappy. It appears to have since been fixed, but old habits die hard. Not sure why the wiki template data outputs strictly numbers and that's a topic that will eventually have to be decided on in conjunction with this.

:Apologies for not speaking up sooner; I wanted mull over the matter first. — [[User:Sojourna|Sojourna]] ([[User talk:Sojourna|talk]]) 23:24, 16 April 2026 (UTC)

==JS ToneWarning appeal==

([[JavaScript|this article]]) With the most recent edits (from other people, and myself) I think that notice can be finally removed. <code>Cleanup</code> should stay, as it's not done.

I could remove the notice myself, but I'm asking here, just-in-case [[User:Rudxain|Rudxain]] ([[User talk:Rudxain|talk]]) 06:21, 13 April 2026 (UTC)

:{{Done}} [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 06:59, 13 April 2026 (UTC)

==Appeal request for YNAB article==

Hey CRW!

Today, after learning that YouNeedABudget had added forced arbitration to their ToS, I contributed [[You Need A Budget (YNAB)|my first original wiki article]]. I'd not completed each section, so it was naturally marked as a stub, but '''I believe I've satisfied the requirements for each required section, now, and that it is outside stub territory.'''

I tried to provide as many references as I could, while keeping things as relevant as I could, but as I said, this is my first article, so please let me know if there's anything else I can contribute to improve the article in any way.

The one thing I think could be better is providing the actual email sent by YNAB as its own file as a better reference, but because I am no longer personally a user of YNAB, I don't have a copy to provide, myself. I reached out to some users from the subreddit threads linked within the article to ask for some anonymized copy if at all possible, and if I get something back, I can provide that then (or, if someone else has their own copy, all the power to them to contribute it). Failing this, though, I hope that the links to the related discussion about the email's existence meets the standard of verifiability. [[User:Jamesonismad|Jameson Ismad]] ([[User talk:Jamesonismad|talk]]) 05:16, 16 April 2026 (UTC)

:{{Done}} — [[User:Sojourna|Sojourna]] ([[User talk:Sojourna|talk]]) 22:36, 16 April 2026 (UTC)

==deletion request==

Seeing as how the terms are bog standard, I see no reason for this page to exist. You do not own any of the code on your machine, unless you wrote it yourself. Even open source licenses are the same.

I couldn't figure out to make a deletion request either. wouldn't let me save the template, but I could have been doing it wrong. Instructions aren't so clear...

[[Bandai Namco EULA]] [[User:Mandle Rex|Mandle Rex]] ([[User talk:Mandle Rex|talk]]) 09:27, 1 May 2026 (UTC)

:The problem with the deletion request was probably that you were trying to put it on the same line as the incomplete notice (which is protected)
:I'll add it on for you just now [[User:Keith|Keith]] ([[User talk:Keith|talk]]) 10:45, 1 May 2026 (UTC)
::Deleted! [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 05:07, 4 May 2026 (UTC)

==Editing templates, protected pages, deleting irrelevant articles==

How can I request additional permissions? I would like to add a location field to [[Template:CompanyCargo]], edit pages like [[Template:Main_Page/Consumer_Tools]], and remove pages like [[Varusteleka]] (that as far as I'm aware has not been involved in any consumer rights violations) or [[Fruitbat Factory]] (that I think has a page only due to its DLC-oriented business model). [[User:Tracerneo|Tracerneo]] ([[User talk:Tracerneo|talk]]) 13:40, 14 May 2026 (UTC)

:@[[User:Keith|Keith]] I'm honestly tempted to make a buncha things autoconfirmed-protectee but i
:I'd rather not w/o your approval [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 04:32, 17 May 2026 (UTC)
:Regarding edit access to the consumer tools page or any template used on the front page, additional inclusions like consumer tools are generally confirmed by staff to prevent the potential for promoting a service or product that doesn’t align with our goals.
:Also while we have you here, creating country articles like [[Poland]] isn’t within our scope, as a country category can contain the necessary information such as their incidents and laws while linking back to the country's Wikipedia page. For that, having categories such as [[:Category:Canadian incidents]] and [[:Category:Canadian legislation]] in the Canada category would be best practice. Let me know if you have any questions! [[User:Mr Pollo|Mr Pollo]] ([[User talk:Mr Pollo|talk]]) 13:05, 17 May 2026 (UTC)

Consumer Rights Wiki talk:Moderators' noticeboard

2026-05-17T13:05:48Z

Mr Pollo: /* Editing templates, protected pages, deleting irrelevant articles */ Reply

<div style="margin: {{#ifeq:{{{navbox|<noinclude>yes</noinclude>}}}|yes|2px}} 0 0.5em; padding: 0.5em; {{{style|border: 1px solid #A0A5AD;}}} {{{backgroundstyle|background-color: var(--background-color-progressive-subtle, #eaf3ff); color: inherit;}}}">
<div style="padding: 0.25em 0; text-align: center; font-size: 120%; border-radius: 3px; font-weight: bold; {{{titlestyle|background-color: var(--background-color-content-added, #aad1ff); color: inherit;}}}">Welcome — post issues of interest to Moderators</div>
*Post '''appeals''' to article notice templates (e.g. Incomplete, Stub, etc.)
*Post requests for '''moderator action''' here (e.g. blocks)
*Just need a mod? Post here or ping a mod with a question.
*Post any information or news relevant to the moderation team here.
*To request an article to be created, do not post here, try [[Article suggestions]] instead.
*Do not report technical issues here, please use the [[Consumer Rights Wiki talk:Bugs|Bugs noticeboard]] instead.

<div style="padding: 0.25em 0; text-align: center; font-size: 150%; border-radius: 3px; font-weight: bold">[[Special:NewSection/Consumer Rights Wiki talk:Moderators' noticeboard|Start a new section]]</div>
</div>
<br />
{{Archives}} 
==Open tasks==

*[[:Category:Articles with deletion requests]]
*[[:Category:Articles with merge requests]]
*[[:Category:Articles marked as irrelevant]]
*[[Special:NewPages]]

==How will the CRW approach April Fool's day?==

Hi, April Fool's day is next month and I don't want to initiate a discussion too late, so how would we approach it? My idea is 1) no jokes in articles, no exceptions and 2) clearly mark all jokes when they occur (I've made [[Template:April fools]] for this purpose). [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 19:57, 2 March 2026 (UTC)

:If my science textbook in school gave me a QR code that ends up rickrolling me I think I'll spend longer than 1 day being distracted about it... lol
:In my opinion they should be contained within user pages and other types of pages the common person never visits, like having it as an extra link under Wiki policy or something. It would be really bad if someone in power happens to see it the one day they get told to visit a page on the wiki. Just my two cents... but then again I'm pretty biased against the day anyway [[User:Raster|Raster]] ([[User talk:Raster|talk]]) 06:56, 3 March 2026 (UTC)
::I don't even think we should have it under a link on Wiki policy, just silently add it with thr correct template the correct people internally will see it via recent changes. [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 07:08, 3 March 2026 (UTC)
:Honestly, I don't think we will be doing one this year. [[User:JamesTDG|JamesTDG]] ([[User talk:JamesTDG|talk]]) 07:29, 3 March 2026 (UTC)
::Was there one last year? I don't think there was. [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 07:36, 3 March 2026 (UTC)
:::There definitely wasn't. [[User:JamesTDG|JamesTDG]] ([[User talk:JamesTDG|talk]]) 08:29, 3 March 2026 (UTC)
::::I've deleted the template. [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 16:10, 3 March 2026 (UTC)
:::::Might be worth undeleting it... Louis came up with an idea for an April Fools, based on that Norwegian enshittification video from the other day. Basic concept is to enshittify the wiki (maybe just the main page, and with an off button, of course) for a day. I fully agree with no jokes in articles - that's just a pain to keep track of and undo, and could damage credibility if done without good taste. [[User:Keith|Keith]] ([[User talk:Keith|talk]]) 10:33, 4 March 2026 (UTC)
::::::I have had my ideas, but I'll keep them secret for now. I'll undelete it. [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 15:54, 4 March 2026 (UTC)
::::::we could prob use the trollface as the wiki logo at least [[User:JamesTDG|JamesTDG]] ([[User talk:JamesTDG|talk]]) 04:21, 5 March 2026 (UTC)

==Appeal Request==

Hello! The article [[Advertising overload]] is marked as incomplete and as relying on AI/LLMs. I believe I've addressed the original intent of both of these, though the bottom section ([[Advertising overload#Notable Examples]]) is still a stub. I think the AI status notice should be removed, and the Incomplete notice should be replaced with a Stub notice.

Cheers! [[User:Scholar Silas|Scholar Silas]] ([[User talk:Scholar Silas|talk]]) 05:52, 12 March 2026 (UTC)

:{{Done}} including '''completely removing both notices''', not marking it as a stub. The article overall is very long, and if a section is all to complain about on a very long article, then it's definitely not a stub. [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 16:02, 12 March 2026 (UTC)

==Who gets superconfirmed first?==

Hello, starting this discussion since the new superconfirmed usergroup has been added and we need to figure out who to give it to first. [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 22:07, 13 March 2026 (UTC)

:Just tested it on [[User:AnotherConsumerRightsAlt]]; why can't it undelete pages? [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 22:14, 13 March 2026 (UTC)
::I shall fix! [[User:JakeL|JakeL]] ([[User talk:JakeL|talk]]) 00:02, 15 March 2026 (UTC)
:::Also @[[User:JakeL|JakeL]] is semiprotection mow allowing superconfirmed users only as well as admins and not just normal confirmed users? [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 06:23, 15 March 2026 (UTC)
::::Yes, autoconfirmed users no longer have the semiprotected permission. This was an intentional change requested by Keith [[User:JakeL|JakeL]] ([[User talk:JakeL|talk]]) 16:11, 15 March 2026 (UTC)

==add "Quasi-Wanted" Special page==

There are Wikipedia articles linked from many different CRW articles. It'd be nice to see which topics are candidates for a dedicated article on CRW. I say "topics", just-in-case a future update adds support for non-WP "pseudo-internal" links (because WP links are shown as "internal" even though they aren't)

Apologies in advance if this is not a place for feature-requests [[User:Rudxain|Rudxain]] ([[User talk:Rudxain|talk]]) 06:23, 15 March 2026 (UTC)

==Appeal request for Wikipedia article==
I've been testing out the browser plugin for the last few days and noticed it popped up on Wikipedia. After reading [[Wikipedia#cite note-15]] I wanted to challenge whether this article belongs on Consumer Rights Wiki, as I don't think it fits with the [[Mission statement]] or [[Consumer Rights Wiki:Inclusion guidelines]] at time of writing.

Aside from mentioning that Wikipedia is big and influential (not necessarily a bad thing), there are two incidents listed. The first one relates to individual editors. The only citation for this mentions "Wikipedia has taken action against what it described as the “co-ordinated group” of fraudsters by blocking 381 accounts.".

The second one is similar, it refers to behaviour of editors - the first citation mentions "Wikipedias in all languages, including English, are open to edits by any volunteers", and also mentions that "one of the ... admins at Scots Wikipedia, has called for native speakers to contribute as the community seeks to save the project.".

In both cases I think this is a reasonable response from Wikipedia, they stepped in to address the issues by blocking abusive users, acknowledged the inaccuracies and called for people to help fix them. Wikipedia is free, it's hosted by a non-profit organisation and the editors are not working for Wikipedia, they are independent users of the platform. I don't think it's fair to blame them for user-generated content, and in my opinion it hurts the cause when we include articles like this alongside articles highlighting genuinely abusive business practices. [[User:DiffChar|DiffChar]] ([[User talk:DiffChar|talk]]) 23:04, 17 March 2026 (UTC)

:When this came up, I was very concerned but decided to leave it alone. Considering someone else thinks the exact same way as me, i think it's honestly a good idea atp for me to add a deletion request template (which anyone can do, by the way!) and refer back here. [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 16:14, 18 March 2026 (UTC)

:After looking it over myself, I agree - it's not relevant as it stands. — [[User:Sojourna|Sojourna]] ([[User talk:Sojourna|talk]]) 19:41, 30 March 2026 (UTC)
::I'd concur as well. [[User:Keith|Keith]] ([[User talk:Keith|talk]]) 19:46, 30 March 2026 (UTC)
:::Deleted. [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 19:49, 30 March 2026 (UTC)

==Can't Edit==

I'm trying to edit this [[Dairy Queen]] article, however after adding the stub notice it won't allow me to edit anymore. @[[User:AnotherConsumerRightsPerson|AnotherConsumerRightsPerson]] [[User:SquidthePlummer|SquidthePlummer]] ([[User talk:SquidthePlummer|talk]]) 19:33, 23 March 2026 (UTC)

:{{Done}}. [[consumer_Rights_Wiki_talk:Moderators%27_noticeboard/Archive_4#Can_a_mod_please_remove_this?|Easy mistake to make]]. Next time, put it at the start of the article '''and''' leave a space. [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 20:43, 23 March 2026 (UTC)

==so...==

abt that superuser role? has it been rolled out yet? got hit in the face w a stub notice bug again lol [[User:SinexTitan|SinexTitan]] ([[User talk:SinexTitan|talk]]) 14:08, 26 March 2026 (UTC)

:another thing. Phreeli has a valid entry in [[List of products and services with forced arbitration]]. still @[[User:Louis]] supported them w a dedicated [https://inv.nadeko.net/watch?v=e8SnNNq6MaI video], in which he states "so this is a company we started" and claims to be an unpaid board member. so I ask, what the fuck? Louis said to give a fuck abt consumer rights but he is not your savior. the video was released on 2025.12.19 and the citation on the list was archived on 2026.01.13, so it can be argued that it could be a development after the video was published. I have not seen him mention Phreeli since then. so I cannot say if they're still affiliated but the video is still up w no follow up (afaik). as y'all are in contact w the man, can we get a comment or perhaps an apology video w a ukulele cameo? [[User:SinexTitan|SinexTitan]] ([[User talk:SinexTitan|talk]]) 15:30, 26 March 2026 (UTC)
::I discussed that here. https://www.youtube.com/watch?v=h_twkLJbc1c
::if there's an MVNO that's open to allowing people to pay with crypto without providing a name and address, I am happy to push them in that direction & help move it along. forced arbitration sucks balls, but every carrier has forced arbitration..... so this becomes a question of, should i not help push along a carrier that allows people to sign up in a more anonymous way, because 1 thing isn't to my liking... ??? the answer to that is no.
::framework doesn't release schematics... but after a long talk with the CEO, they'll allow you to get one if you contact them & sign an NDA. that's not what I want. but it is better than if I had not engaged at all.
::if i started a phone company/MVNO, it'd have no forced arbitration '''''AND''''' allow people to sign up with anonymous crypto without providing their name.... but i'm not starting a phone company... i am too busy as it is.
::phreeli belongs in that list of products & services with forced arbitration because they have forced arbitration. [[User:Louis|Louis]] ([[User talk:Louis|talk]]) 19:59, 26 March 2026 (UTC)
:::as mentioned in my previous comment I didn't know of that video. thank you. even tho its been a week, I still haven't found the time to watch it. perhaps many of the points I've highlighted have already been discussed in said video.
:::regardless, I agree that the existence of a more private MVNO's a blessing to see in a sea full of scammers. but I still would've liked to see them not go the same route as traditional operators regarding forced arbitration. everybody's "threat" model is diff so I can understand your stance. I'm a fairly regular watcher of the channel but somehow I missed the video. and based on the view discrepancy (378k vs 41k), many others have too. the follow up video includes the announcement in its description but the title and thumbnail do not reflect it being a follow up. I would like to see this rectified.
:::now on Framework, I did not know an NDA had to be signed in order to get the schematics. I checked the article and it does not mention that. based on my 5 min search I found [https://knowledgebase.frame.work/availability-of-schematics-and-boardviews-BJMZ6EAu this] but it does not mention an NDA, just to reach out to support. could you please provide sources? I'd like to append this to the article. I don't consider it egregious but for a person looking for them, they should know.
:::I'd like to highlight a conflict here. in the video you state "so this company we started" and in [https://www.sec.gov/Archives/edgar/data/2009536/000200953624000001/xslFormDX01/primary_doc.xml this] SEC filing you're cited as a Director. I'd like to mention that I'm not American nor have any idea wtf this shit is, but I have a borderline idea on what SEC filings are. could you please explain to me what this means? ofc you yourself did not start the company but you are still listed as a director of the company.
:::an article on Phreeli does not exist and the arbitration list can be hard to find. so I will be creating one. [[User:SinexTitan|SinexTitan]] ([[User talk:SinexTitan|talk]]) 18:52, 3 April 2026 (UTC)
:Superconfirmed has been rolled out, see [[Consumer Rights Wiki:Moderator applications]], BUT you need your email. I think this stuff should be done onwiki but whatever, I got mod without using email lol. [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 21:26, 26 March 2026 (UTC)
::I went on a hiatus again lol so apologies for the slow response.
::I did email Keith on the matter b4 the rollout and recently did I get knighted. thank you mods [[User:SinexTitan|SinexTitan]] ([[User talk:SinexTitan|talk]]) 18:54, 3 April 2026 (UTC)

==I think Internet Archive has excluded anything from Bambu Lab==

I was on the Bambu Lab Authorization Control System page and I noticed that a lot of the archive links didn't work so I think Internet Archive has excluded anything from Bambu Lab.

Do I need to move all the archive links to Ghost Archive? [[User:Andrew V|Andrew V]] ([[User talk:Andrew V|talk]]) 16:20, 30 March 2026 (UTC)

:It's the other way around; Bambu Lab has specifically decided to block the IA. And yeah, you can certainly use Ghost Archive. [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 16:22, 30 March 2026 (UTC)
::So should I switch all the archive links from IA to Ghost Archive [[User:Andrew V|Andrew V]] ([[User talk:Andrew V|talk]]) 16:24, 30 March 2026 (UTC)
:::Yes. [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 16:25, 30 March 2026 (UTC)
::::Okay, I'll get started [[User:Andrew V|Andrew V]] ([[User talk:Andrew V|talk]]) 16:25, 30 March 2026 (UTC)
::Can confirm. I made a list of companies covered on this wiki that excluded themselves from the IA [[Internet Archive/Blocked companies|here]]. [[User:Mr Pollo|Mr Pollo]] ([[User talk:Mr Pollo|talk]]) 19:13, 2 April 2026 (UTC)
:::Thanks for making that article [[User:Andrew V|Andrew V]] ([[User talk:Andrew V|talk]]) 01:43, 3 April 2026 (UTC)
::::Of course! [[User:Mr Pollo|Mr Pollo]] ([[User talk:Mr Pollo|talk]]) 19:10, 9 April 2026 (UTC)

==Archive everything==

is there a way the checking process for refs be automated? it is user maintained and isn't always accurate. perhaps all refs could be checked if they have the <code>archive-url=</code> filled? [[User:SinexTitan|SinexTitan]] ([[User talk:SinexTitan|talk]]) 18:26, 5 April 2026 (UTC)

==Featured articles on main page have light grey title on White background .. even on dark mode==

This isnt great for readability.

my setup for reference :

dark mode on CRW, Firefox. Linux Mint XFCE. [[User:Plankton|Plankton]] ([[User talk:Plankton|talk]]) 04:46, 6 April 2026 (UTC)

:wait i just went back and now they are black titles... i dont know what happened. mightve been a one time bug on my part ??? [[User:Plankton|Plankton]] ([[User talk:Plankton|talk]]) 04:49, 6 April 2026 (UTC)
::OK i figured it out... this is weird :
::it only happnes when i am LOGGED OUT of my account.
::to reiterate :
::when a user is logged out. the featured articles on the main page appear with light grey titles on white background ; which isnt great for readability ... especially for new users' first impression of the website.
::Once i am logged into my account, the titles now appear black with good contrast.
::I dont know why this is the case but it is consistent across my testing [[User:Plankton|Plankton]] ([[User talk:Plankton|talk]]) 04:51, 6 April 2026 (UTC)
:::@[[User:JakeL|JakeL]] this was an issue that I had before that I asked om your talkpage to fix, now it's happening again? [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 05:26, 6 April 2026 (UTC)
:::I'm going to throw in a curveball. logged in and I still got the issue. [[User:SinexTitan|SinexTitan]] ([[User talk:SinexTitan|talk]]) 08:52, 10 April 2026 (UTC)
::::@[[User:JakeL|JakeL]] pinging again [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 11:04, 10 April 2026 (UTC)
:::::Flagged this for Keith since it’s been awhile hopefully Jake sees it. - [[User:Atsumari|Atsumari]] ([[User talk:Atsumari|talk]]) 11:18, 2 May 2026 (UTC)

==Suggestion==

I feel we could be more clearer when it come to our date standards on the wiki, as right now I feel its lacking in clarity and causes confusion for newcomers on what the actual date format is most commonly accepted and preferred (as of right now being something like a date format of 20 Jan 2004 <s>if that makes sense</s>). Currently, when going onto the citation tab to add a source, it reads ''"Example: Format as YYYY-MM-DD (2020-12-30) or DD Mon YYYY (30 Dec 2025)".''

Additionally, I also think the product section ''(referring to the This is a list of the company's product lines '''with articles on this wiki'''. [[Example product line one]] (release date): Short summary of the product's incidents.)'' could also be more specified and informative on what users are supposed to fill out, along with specifying what to do when there's no incidents relating to any of their product, as right now it's kinda up to the users to determine what it means.

I also want to ask if you can add more sections to the parent company on the CompanyCargo template(being adding one company that's own by several other companies instead of one <s>as of current</s>) as I'm currently working on '''[[Denny's]]''' article and <sub><s>as far as I know</s></sub> there are 3 private companies that own Denny's as of the moment.

I don't mean to come off in a bad way where it's disrespectful, I meant to only state my opinion on the matter. [[User:SquidthePlummer|SquidthePlummer]] ([[User talk:SquidthePlummer|talk]]) 03:06, 11 April 2026 (UTC)

:Agree, we don't really have a specific date standard here [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 05:38, 11 April 2026 (UTC)

:I have been using the DMY format since the majority of the world generally uses that. The hope for the wiki is to be an international source for consumers around the world (not just Americans), and I believe DMY to be in line with that goal. I further believe it would be better to have a consistent experience, which is why I have used the DMY format even for American companies and incidents. (Though clearly Rossmann disagreed with that, as he recently "corrected" the dates on an Amazon article from an older edit of mine.)

:As for the citations, I abbreviate the months because early on using more than three characters for the month resulted in the citation template being unhappy. It appears to have since been fixed, but old habits die hard. Not sure why the wiki template data outputs strictly numbers and that's a topic that will eventually have to be decided on in conjunction with this.

:Apologies for not speaking up sooner; I wanted mull over the matter first. — [[User:Sojourna|Sojourna]] ([[User talk:Sojourna|talk]]) 23:24, 16 April 2026 (UTC)

==JS ToneWarning appeal==

([[JavaScript|this article]]) With the most recent edits (from other people, and myself) I think that notice can be finally removed. <code>Cleanup</code> should stay, as it's not done.

I could remove the notice myself, but I'm asking here, just-in-case [[User:Rudxain|Rudxain]] ([[User talk:Rudxain|talk]]) 06:21, 13 April 2026 (UTC)

:{{Done}} [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 06:59, 13 April 2026 (UTC)

==Appeal request for YNAB article==

Hey CRW!

Today, after learning that YouNeedABudget had added forced arbitration to their ToS, I contributed [[You Need A Budget (YNAB)|my first original wiki article]]. I'd not completed each section, so it was naturally marked as a stub, but '''I believe I've satisfied the requirements for each required section, now, and that it is outside stub territory.'''

I tried to provide as many references as I could, while keeping things as relevant as I could, but as I said, this is my first article, so please let me know if there's anything else I can contribute to improve the article in any way.

The one thing I think could be better is providing the actual email sent by YNAB as its own file as a better reference, but because I am no longer personally a user of YNAB, I don't have a copy to provide, myself. I reached out to some users from the subreddit threads linked within the article to ask for some anonymized copy if at all possible, and if I get something back, I can provide that then (or, if someone else has their own copy, all the power to them to contribute it). Failing this, though, I hope that the links to the related discussion about the email's existence meets the standard of verifiability. [[User:Jamesonismad|Jameson Ismad]] ([[User talk:Jamesonismad|talk]]) 05:16, 16 April 2026 (UTC)

:{{Done}} — [[User:Sojourna|Sojourna]] ([[User talk:Sojourna|talk]]) 22:36, 16 April 2026 (UTC)

==deletion request==

Seeing as how the terms are bog standard, I see no reason for this page to exist. You do not own any of the code on your machine, unless you wrote it yourself. Even open source licenses are the same.

I couldn't figure out to make a deletion request either. wouldn't let me save the template, but I could have been doing it wrong. Instructions aren't so clear...

[[Bandai Namco EULA]] [[User:Mandle Rex|Mandle Rex]] ([[User talk:Mandle Rex|talk]]) 09:27, 1 May 2026 (UTC)

:The problem with the deletion request was probably that you were trying to put it on the same line as the incomplete notice (which is protected)
:I'll add it on for you just now [[User:Keith|Keith]] ([[User talk:Keith|talk]]) 10:45, 1 May 2026 (UTC)
::Deleted! [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 05:07, 4 May 2026 (UTC)

==Editing templates, protected pages, deleting irrelevant articles==

How can I request additional permissions? I would like to add a location field to [[Template:CompanyCargo]], edit pages like [[Template:Main_Page/Consumer_Tools]], and remove pages like [[Varusteleka]] (that as far as I'm aware has not been involved in any consumer rights violations) or [[Fruitbat Factory]] (that I think has a page only due to its DLC-oriented business model). [[User:Tracerneo|Tracerneo]] ([[User talk:Tracerneo|talk]]) 13:40, 14 May 2026 (UTC)

:@[[User:Keith|Keith]] I'm honestly tempted to make a buncha things autoconfirmed-protectee but i
:I'd rather not w/o your approval [[User:AnotherConsumerRightsPerson|'''''AnotherConsumerRightsPerson''''']] ([[User talk:AnotherConsumerRightsPerson|talk]]) 04:32, 17 May 2026 (UTC)
:Regarding edit access to the consumer tools page or any template used on the front page, additional inclusions like consumer tools are generally confirmed by staff to prevent the potential for promoting a service or product that doesn’t align with our goals.
:Also while we have you here, creating country articles like [[Poland]] isn’t within our scope, as a country category can contain the necessary information such as their incidents and laws. For that, having categories such as [[:Category:Canadian incidents]] and [[:Category:Canadian legislation]] in the Canada category would be best practice. Let me know if you have any questions! [[User:Mr Pollo|Mr Pollo]] ([[User talk:Mr Pollo|talk]]) 13:05, 17 May 2026 (UTC)

User talk:Bbomby

2026-05-15T14:20:30Z

Mr Pollo: /* Warning */ Reply

==Warning==

Hello there, please don’t create AI generated article, as this violates our [[Consumer Rights Wiki:AI usage policy|AI usage policy]] alongside verifiability. We will likely remove your articles shortly, but if this continues, a block might be given. [[User:Mr Pollo|Mr Pollo]] ([[User talk:Mr Pollo|talk]]) 17:57, 18 September 2025 (UTC)

:I’ve spent some time reviewing the AI usage policy and learning the wiki's interface to ensure my contributions meet the community's standards. I have manually verified the sources and formatting for my latest article. At your convenience, could you please review it and let me know if these adjustments are more suitable? I’m happy to make further refinements based on your feedback. [[User:Bbomby|Bbomby]] ([[User talk:Bbomby|talk]]) 22:10, 14 May 2026 (UTC)
::I appreciate you taking the time to review our policy to improve as an editor! Your newest article looks good to me and I have shared it with other staff for their thoughts. [[User:Mr Pollo|Mr Pollo]] ([[User talk:Mr Pollo|talk]]) 14:20, 15 May 2026 (UTC)

Talk:Scott Pilgrim VS the World requires Ubisoft Connect

2026-05-13T16:48:40Z

Mr Pollo:

== Question ==

I probably know the answer to this, but does the game require a Ubisoft account for local single/multi player modes? [[User:Mr Pollo|Mr Pollo]] ([[User talk:Mr Pollo|talk]]) 16:48, 13 May 2026 (UTC)

Talk:Scott Pilgrim VS the World requires Ubisoft Connect

2026-05-13T16:48:20Z

Mr Pollo: /* Question */ new section

== Question ==

I probably know the answer to this, but does the game require a Ubisoft account for single player modes? [[User:Mr Pollo|Mr Pollo]] ([[User talk:Mr Pollo|talk]]) 16:48, 13 May 2026 (UTC)

Trump Mobile

2026-05-11T20:25:27Z

Mr Pollo: /* Incidents */

{{Incomplete}}
{{CompanyCargo
|Founded=2025-06-16
|Industry=Telecommunications
|Logo=Trump Mobile.png
|ParentCompany=Trump Organization
|Type=Subsidiary
|Website=https://trumpmobile.com/
|Description=MVNO founded by the Trump Organization. Soon after the launch, issues with signing up, false advertising, and double charges emerged.
}}

'''Trump Mobile''' is a {{Wplink|Mobile virtual network operator|Mobile Virtual Network Operator}} (MVNO) founded in 2025 by the Trump Organization.<ref name="TTO B">{{Cite web |url=https://www.trump.com/media/trump-mobile-launches-a-bold-new-wireless-service |title=Trump Mobile Launches A Bold New Wireless Service for Americans |date=16 Jun 2025 |website=The Trump Organization |access-date=26 Jun 2025 |url-status=live |archive-url=https://web.archive.org/web/20250620101923/https://www.trump.com/media/trump-mobile-launches-a-bold-new-wireless-service |archive-date=20 Jun 2025}}</ref> The service as stated is offering no contracts, complete device protection, tele-health services, unlimited talk, text, and data, and roadside assistance for $47.45 per month.<ref name="TTO B" />

==Consumer impact summary==
{{Ph-C-CIS}}

*'''Market control:''' According to the Terms of Use, Trump Mobile operates by using the Liberty Mobile wireless network<ref>{{Cite web |author= |title=Terms of Use |url=https://trumpmobile.com/term-of-use |website=Trump Mobile |date=1 Jun 2025 |access-date=3 Oct 2025 |url-status=live |archive-url=http://web.archive.org/web/20260113181919/https://trumpmobile.com/term-of-use |archive-date=13 Jan 2026}}</ref>, which in return operates on the [[T-Mobile]] network and allegedly "calls a luxury apartment in Trump Tower home after the company was founded in 2018".<ref name="MWL">{{Cite web |last=Robuck |first=Mike |title=Trump Mobile tied to small Florida company |url=https://www.mobileworldlive.com/5g/trump-mobile-tied-to-small-florida-company/ |website=Mobile World Live |date=23 Jun 2025 |access-date=3 Oct 2025 |url-status=live |archive-url=http://web.archive.org/web/20251127050202/https://www.mobileworldlive.com/5g/trump-mobile-tied-to-small-florida-company/ |archive-date=27 Nov 2025}}</ref>

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Unavailability of service (''2025'')===
When the service was announced, journalists and YouTubers bought into the service to test its functionality as an MVNO. When journalist Shira Ovide signed up for the "47 Plan" (being the only available service package on the website), she noted it was "impossible" to enable the service on her phone, with her credit card being instantly charged.<ref name="WP">{{Cite web |last=Ovide |first=Shira |title=I tried signing up for Trump Mobile service. Here’s how it went. |url=https://www.washingtonpost.com/technology/2025/06/17/trump-mobile-phone-signup-wireless-service/ |website=The Washington Post |date=17 Jun 2025 |access-date=26 June 2025 |url-status=live |archive-url=https://web.archive.org/web/20250617201221/https://www.washingtonpost.com/technology/2025/06/17/trump-mobile-phone-signup-wireless-service/ |archive-date=17 June 2025}}</ref> Contributing factors to the lack of functionality included the long wait-time for an activation QR code via e-mail, alongside "coming soon" text being displayed on the number activation screen.

===False advertising (''2025-2026'')===
Shira Ovide noted in her review that the 47 plan has a "plan telecom tax" of $17.25 a month in addition to the $47.45 in the plan.<ref name="WP" /> When on customer support, YouTuber Stetson Doggett was told Trump Mobile had "no underlying network" and "its own plan", meaning the service did not use networks from [[Verizon]], [[T-Mobile]], or [[AT&T]].<ref>{{Cite web |last=Doggett |first=Stetson |title=I Signed Up for Trump Mobile So You Don't Have To |url=https://www.youtube.com/watch?v=KUtSo7dASg0 |website=[[YouTube]] |date=24 Jun 2025 |access-date=19 Apr 2026 |url-status=live |archive-url=https://preservetube.com/watch?v=KUtSo7dASg0 |archive-date=23 Feb 2026}}</ref> This would be proven false later in the video when under Trump Mobile the service utilized T-Mobile cellular data with an {{Wplink|eSim}}.

When the T1 Phone was announced, the product page mentioned the phone having 12GB of storage rather than RAM, the screen being "6.8" (6.78'') Punch-Hole AMOLED", and the phone being advertised as "MADE IN USA". Since then as of 26 June 2025, both claims have been removed or replaced, such as the screen now being a "6.25 inch Punch-Hole AMOLED".<ref>{{Cite web |last1=Eadicicco |first1=Lisa |last2=Gold |first2=Hadas |title=Trump Mobile still claims its phone is ‘Made in the USA.’ But it pulled that language from its site |url=https://www.cnn.com/2025/06/26/tech/trump-t1-phone-made-in-us-website-change |website=CNN |date=26 Jun 2025 |access-date=26 Jun 2025 |url-status=live |archive-url=https://web.archive.org/web/20250626235739/https://www.cnn.com/2025/06/26/tech/trump-t1-phone-made-in-us-website-change |archive-date=26 Jun 2025}}</ref>

In June, as reported by the ''Financial Times'', Trump Mobile utilized the Liberty Mobile network.<ref name="MWL" /> However, the Liberty Mobile website does not mention the network holding 5G capabilities that the Trump Mobile website claims, despite both websites being updated in 2025. In addition, this conflicts with Trump Mobile's claims that the service "will offer 5G service through all three major cellular carriers"<ref name="TTO B" />, as Liberty Mobile is a T-Mobile-based MVNO.
<gallery>
File:Libertymobileinc USMap.webp|Liberty Mobile map
File:Trump Mobile 5G coverage map ad.png|Trump Mobile map
</gallery>

In August, a new image of the T1 Phone was posted on the company's [[X]] account that featured a photo-shopped Samsung Galaxy S25 Ultra.<ref>{{Cite web |last=Kan |first=Michael |title=Trump Mobile Posts New Image of T1 Phone. Is It Just a Samsung Galaxy Ultra? |url=https://www.pcmag.com/news/trump-mobile-posts-new-image-of-t1-phone-is-it-just-a-samsung-galaxy-ultra |website=PCMag |date=20 Aug 2025 |access-date=23 Aug 2025 |url-status=live |archive-url=https://web.archive.org/web/20250823153319/https://www.pcmag.com/news/trump-mobile-posts-new-image-of-t1-phone-is-it-just-a-samsung-galaxy-ultra |archive-date=23 Aug 2025}}</ref> It was also noted the Spigen logo was still visible on the case, with the company responding to the tweet with "??? bro what".<ref>{{Cite web |last=Preston |first=Dominic |title=Trump Mobile’s fake iPhone is now a fake S25 Ultra |url=https://www.theverge.com/news/764175/trump-mobile-t1-phone-samsung-s25-ultra-spigen |website=The Verge |date=22 Aug 2025 |access-date=23 Aug 2025 |url-status=live |archive-url=https://web.archive.org/web/20250822232346/https://www.theverge.com/news/764175/trump-mobile-t1-phone-samsung-s25-ultra-spigen |archive-date=22 Aug 2025}}</ref>

In February 2026, the T1 was again updated to include a new design.<ref>{{Cite web|url=https://www.gsmarena.com/the_t1_phone_from_trump_mobile_is_still_happening_but_specs_and_design_have_changed-news-71457.php|title=
The T1 Phone from Trump Mobile is still happening but specs and design have changed|date=2026-02-07|author=Ro|work=GSMarena|access-date=2026-05-11}}</ref> The website was updated in April to state the phone is "proudly American" and "shaped by American innovation", despite it not being made or fully designed in America like previously claimed.<ref>{{Cite web|url=https://www.cnet.com/tech/mobile/trump-phone-t1-first-look-report/|title=Trump Phone Looks Different, Has No Launch Date, Isn't Made in America|work=CNET|date=2026-05-10|first=Corinne|last=Reichert|access-date=2026-05-11}}</ref> The website was also updated with the following disclaimer:
{{Quote|Product features and images are for illustration only. Final product appearance and specifications may vary.<ref>{{Cite web|url=https://enroll.trumpmobile.com/phones|title=Meet the T1™ Phone - Premium American-Made Smartphone for Performance & Privacy|work=Trump Mobile|access-date=2026-05-11}}</ref>
<gallery>
File:Trump Mobile X T1 iPhone.jpg|June 2025
File:Trump Mobile X T1 Spigen.jpg|August 2025
File:Trump Mobile X T1 May 2026.png|February 2026
File:Trump Mobile Preview Screenshot 2026-05-11.png|Website title advertising "American-Made" as of May 11, 2026
</gallery>

==Products==
*T1 Phone (2025): A gold colored phone priced at $499 and claimed "MADE IN USA". Website now states, "American-Proud Design" and "...brought to life right here in the USA." Purism is currently the only U.S. smartphone manufacturer, while the Liberty Phone relies partly on imported components. The $169 Revvl 7 Pro 5G, made in China, has the same screen size, battery capacity and camera setup.<ref name=":0">{{Cite web |last1=Eadicicco |first1=Lisa |last2=Gold |first2=Hadas |title=Trump’s sons say their new phone will be built in the US. Experts say it looks a lot like a phone from China |url=https://www.cnn.com/2025/06/17/tech/trump-mobile-t1-phone-built-in-us-experts-china |website=CNN |date=17 Jun 2025 |access-date=13 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20250618000817/https://www.cnn.com/2025/06/17/tech/trump-mobile-t1-phone-built-in-us-experts-china |archive-date=18 Jun 2025}}</ref>
*47 Plan (2025): The first and only data plan for the Trump Mobile service. It has been noted the service is more expensive compared to other MVNOs such as [[Mint Mobile]], Visible and [[US Mobile]].<ref name=":0" /><ref>{{Cite web |last1=Holland |first1=Patrick |last2=Carlson |first2=Jeff |title=We Did the Math: Trump Mobile Is a Bad Deal for Consumers |url=https://www.cnet.com/tech/mobile/we-did-the-math-trump-mobile-is-a-bad-deal-for-consumers/ |website=CNet |date=18 Jun 2025 |access-date=13 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20250619032707/https://www.cnet.com/tech/mobile/we-did-the-math-trump-mobile-is-a-bad-deal-for-consumers/ |archive-date=19 Jun 2025}}</ref>

==See also==
{{Ph-C-SA}}

==References==
{{Reflist}}

[[Category:{{PAGENAME}}]]

Trump Mobile

2026-05-11T20:06:29Z

Mr Pollo:

{{Incomplete}}
{{CompanyCargo
|Founded=2025-06-16
|Industry=Telecommunications
|Logo=Trump Mobile.png
|ParentCompany=Trump Organization
|Type=Subsidiary
|Website=https://trumpmobile.com/
|Description=MVNO founded by the Trump Organization. Soon after the launch, issues with signing up, false advertising, and double charges emerged.
}}

'''Trump Mobile''' is a {{Wplink|Mobile virtual network operator|Mobile Virtual Network Operator}} (MVNO) founded in 2025 by the Trump Organization.<ref name="TTO B">{{Cite web |url=https://www.trump.com/media/trump-mobile-launches-a-bold-new-wireless-service |title=Trump Mobile Launches A Bold New Wireless Service for Americans |date=16 Jun 2025 |website=The Trump Organization |access-date=26 Jun 2025 |url-status=live |archive-url=https://web.archive.org/web/20250620101923/https://www.trump.com/media/trump-mobile-launches-a-bold-new-wireless-service |archive-date=20 Jun 2025}}</ref> The service as stated is offering no contracts, complete device protection, tele-health services, unlimited talk, text, and data, and roadside assistance for $47.45 per month.<ref name="TTO B" />

==Consumer impact summary==
{{Ph-C-CIS}}

*'''Market control:''' According to the Terms of Use, Trump Mobile operates by using the Liberty Mobile wireless network<ref>{{Cite web |author= |title=Terms of Use |url=https://trumpmobile.com/term-of-use |website=Trump Mobile |date=1 Jun 2025 |access-date=3 Oct 2025 |url-status=live |archive-url=http://web.archive.org/web/20260113181919/https://trumpmobile.com/term-of-use |archive-date=13 Jan 2026}}</ref>, which in return operates on the [[T-Mobile]] network and allegedly "calls a luxury apartment in Trump Tower home after the company was founded in 2018".<ref name="MWL">{{Cite web |last=Robuck |first=Mike |title=Trump Mobile tied to small Florida company |url=https://www.mobileworldlive.com/5g/trump-mobile-tied-to-small-florida-company/ |website=Mobile World Live |date=23 Jun 2025 |access-date=3 Oct 2025 |url-status=live |archive-url=http://web.archive.org/web/20251127050202/https://www.mobileworldlive.com/5g/trump-mobile-tied-to-small-florida-company/ |archive-date=27 Nov 2025}}</ref>

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Unavailability of service (''2025'')===
When the service was announced, journalists and YouTubers bought into the service to test its functionality as an MVNO. When journalist Shira Ovide signed up for the "47 Plan" (being the only available service package on the website), she noted it was "impossible" to enable the service on her phone, with her credit card being instantly charged.<ref name="WP">{{Cite web |last=Ovide |first=Shira |title=I tried signing up for Trump Mobile service. Here’s how it went. |url=https://www.washingtonpost.com/technology/2025/06/17/trump-mobile-phone-signup-wireless-service/ |website=The Washington Post |date=17 Jun 2025 |access-date=26 June 2025 |url-status=live |archive-url=https://web.archive.org/web/20250617201221/https://www.washingtonpost.com/technology/2025/06/17/trump-mobile-phone-signup-wireless-service/ |archive-date=17 June 2025}}</ref> Contributing factors to the lack of functionality included the long wait-time for an activation QR code via e-mail, alongside "coming soon" text being displayed on the number activation screen.

===False advertising (''2025'')===
Shira Ovide noted in her review that the 47 plan has a "plan telecom tax" of $17.25 a month in addition to the $47.45 in the plan.<ref name="WP" /> When on customer support, YouTuber Stetson Doggett was told Trump Mobile had "no underlying network" and "its own plan", meaning the service did not use networks from [[Verizon]], [[T-Mobile]], or [[AT&T]].<ref>{{Cite web |last=Doggett |first=Stetson |title=I Signed Up for Trump Mobile So You Don't Have To |url=https://www.youtube.com/watch?v=KUtSo7dASg0 |website=[[YouTube]] |date=24 Jun 2025 |access-date=19 Apr 2026 |url-status=live |archive-url=https://preservetube.com/watch?v=KUtSo7dASg0 |archive-date=23 Feb 2026}}</ref> This would be proven false later in the video when under Trump Mobile the service utilized T-Mobile cellular data with an {{Wplink|eSim}}.

When the T1 Phone was announced, the product page mentioned the phone having 12GB of storage rather than RAM, the screen being "6.8" (6.78'') Punch-Hole AMOLED", and the phone being advertised as "MADE IN USA". Since then as of 26 June 2025, both claims have been removed or replaced, such as the screen now being a "6.25 inch Punch-Hole AMOLED".<ref>{{Cite web |last1=Eadicicco |first1=Lisa |last2=Gold |first2=Hadas |title=Trump Mobile still claims its phone is ‘Made in the USA.’ But it pulled that language from its site |url=https://www.cnn.com/2025/06/26/tech/trump-t1-phone-made-in-us-website-change |website=CNN |date=26 Jun 2025 |access-date=26 Jun 2025 |url-status=live |archive-url=https://web.archive.org/web/20250626235739/https://www.cnn.com/2025/06/26/tech/trump-t1-phone-made-in-us-website-change |archive-date=26 Jun 2025}}</ref>

In June, as reported by the ''Financial Times'', Trump Mobile utilized the Liberty Mobile network.<ref name="MWL" /> However, the Liberty Mobile website does not mention the network holding 5G capabilities that the Trump Mobile website claims, despite both websites being updated in 2025. In addition, this conflicts with Trump Mobile's claims that the service "will offer 5G service through all three major cellular carriers"<ref name="TTO B" />, as Liberty Mobile is a T-Mobile-based MVNO.
<gallery>
File:Libertymobileinc USMap.webp|Liberty Mobile map
File:Trump Mobile 5G coverage map ad.png|Trump Mobile map
</gallery>

In August, a new image of the T1 Phone was posted on the company's [[X]] account that featured a photo-shopped Samsung Galaxy S25 Ultra.<ref>{{Cite web |last=Kan |first=Michael |title=Trump Mobile Posts New Image of T1 Phone. Is It Just a Samsung Galaxy Ultra? |url=https://www.pcmag.com/news/trump-mobile-posts-new-image-of-t1-phone-is-it-just-a-samsung-galaxy-ultra |website=PCMag |date=20 Aug 2025 |access-date=23 Aug 2025 |url-status=live |archive-url=https://web.archive.org/web/20250823153319/https://www.pcmag.com/news/trump-mobile-posts-new-image-of-t1-phone-is-it-just-a-samsung-galaxy-ultra |archive-date=23 Aug 2025}}</ref> It was also noted the Spigen logo was still visible on the case, with the company responding to the tweet with "??? bro what".<ref>{{Cite web |last=Preston |first=Dominic |title=Trump Mobile’s fake iPhone is now a fake S25 Ultra |url=https://www.theverge.com/news/764175/trump-mobile-t1-phone-samsung-s25-ultra-spigen |website=The Verge |date=22 Aug 2025 |access-date=23 Aug 2025 |url-status=live |archive-url=https://web.archive.org/web/20250822232346/https://www.theverge.com/news/764175/trump-mobile-t1-phone-samsung-s25-ultra-spigen |archive-date=22 Aug 2025}}</ref>

In February 2026, the T1 was again updated to include a new design.<ref>{{Cite web|url=https://www.gsmarena.com/the_t1_phone_from_trump_mobile_is_still_happening_but_specs_and_design_have_changed-news-71457.php|title=
The T1 Phone from Trump Mobile is still happening but specs and design have changed|date=2026-02-07|author=Ro|work=GSMarena|access-date=2026-05-11}}</ref> The website was updated in April to state the phone is "proudly American" and "shaped by American innovation", despite it not being made or fully designed in America like previously claimed.<ref>{{Cite web|url=https://www.cnet.com/tech/mobile/trump-phone-t1-first-look-report/|title=Trump Phone Looks Different, Has No Launch Date, Isn't Made in America|work=CNET|date=2026-05-10|first=Corinne|last=Reichert|access-date=2026-05-11}}</ref> The website was also updated with the following disclaimer:
{{Quote|Product features and images are for illustration only. Final product appearance and specifications may vary.<ref>{{Cite web|url=https://enroll.trumpmobile.com/phones|title=Meet the T1™ Phone - Premium American-Made Smartphone for Performance & Privacy|work=Trump Mobile|access-date=2026-05-11}}</ref>
<gallery>
File:Trump Mobile X T1 iPhone.jpg|June 2025
File:Trump Mobile X T1 Spigen.jpg|August 2025
File:Trump Mobile X T1 May 2026.png|February 2026
File:Trump Mobile Preview Screenshot 2026-05-11.png|Website title advertising "American-Made" as of May 11, 2026
</gallery>

==Products==
*T1 Phone (2025): A gold colored phone priced at $499 and claimed "MADE IN USA". Website now states, "American-Proud Design" and "...brought to life right here in the USA." Purism is currently the only U.S. smartphone manufacturer, while the Liberty Phone relies partly on imported components. The $169 Revvl 7 Pro 5G, made in China, has the same screen size, battery capacity and camera setup.<ref name=":0">{{Cite web |last1=Eadicicco |first1=Lisa |last2=Gold |first2=Hadas |title=Trump’s sons say their new phone will be built in the US. Experts say it looks a lot like a phone from China |url=https://www.cnn.com/2025/06/17/tech/trump-mobile-t1-phone-built-in-us-experts-china |website=CNN |date=17 Jun 2025 |access-date=13 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20250618000817/https://www.cnn.com/2025/06/17/tech/trump-mobile-t1-phone-built-in-us-experts-china |archive-date=18 Jun 2025}}</ref>
*47 Plan (2025): The first and only data plan for the Trump Mobile service. It has been noted the service is more expensive compared to other MVNOs such as [[Mint Mobile]], Visible and [[US Mobile]].<ref name=":0" /><ref>{{Cite web |last1=Holland |first1=Patrick |last2=Carlson |first2=Jeff |title=We Did the Math: Trump Mobile Is a Bad Deal for Consumers |url=https://www.cnet.com/tech/mobile/we-did-the-math-trump-mobile-is-a-bad-deal-for-consumers/ |website=CNet |date=18 Jun 2025 |access-date=13 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20250619032707/https://www.cnet.com/tech/mobile/we-did-the-math-trump-mobile-is-a-bad-deal-for-consumers/ |archive-date=19 Jun 2025}}</ref>

==See also==
{{Ph-C-SA}}

==References==
{{Reflist}}

[[Category:{{PAGENAME}}]]

Trump Mobile

2026-05-11T20:05:52Z

Mr Pollo: /* False advertising (2025) */

{{Incomplete}}
{{CompanyCargo
|Founded=2025-06-16
|Industry=Telecommunications
|Logo=Trump Mobile.png
|ParentCompany=Trump Organization
|Type=Subsidiary
|Website=https://trumpmobile.com/
|Description=MVNO founded by the Trump Organization. Soon after the launch, issues with signing up, false advertising, and double charges emerged.
}}

'''Trump Mobile''' is a {{Wplink|Mobile virtual network operator|Mobile Virtual Network Operator}} (MVNO) founded in 2025 by the Trump Organization.<ref name="TTO B">{{Cite web |url=https://www.trump.com/media/trump-mobile-launches-a-bold-new-wireless-service |title=Trump Mobile Launches A Bold New Wireless Service for Americans |date=16 Jun 2025 |website=The Trump Organization |access-date=26 Jun 2025 |url-status=live |archive-url=https://web.archive.org/web/20250620101923/https://www.trump.com/media/trump-mobile-launches-a-bold-new-wireless-service |archive-date=20 Jun 2025}}</ref> The service as stated is offering no contracts, complete device protection, tele-health services, unlimited talk, text, and data, and roadside assistance for $47.45 per month.<ref name="TTO B" />

==Consumer impact summary==
{{Ph-C-CIS}}

*'''Market control:''' According to the Terms of Use, Trump Mobile operates by using the Liberty Mobile wireless network<ref>{{Cite web |author= |title=Terms of Use |url=https://trumpmobile.com/term-of-use |website=Trump Mobile |date=1 Jun 2025 |access-date=3 Oct 2025 |url-status=live |archive-url=http://web.archive.org/web/20260113181919/https://trumpmobile.com/term-of-use |archive-date=13 Jan 2026}}</ref>, which in return operates on the [[T-Mobile]] network and allegedly "calls a luxury apartment in Trump Tower home after the company was founded in 2018".<ref name="MWL">{{Cite web |last=Robuck |first=Mike |title=Trump Mobile tied to small Florida company |url=https://www.mobileworldlive.com/5g/trump-mobile-tied-to-small-florida-company/ |website=Mobile World Live |date=23 Jun 2025 |access-date=3 Oct 2025 |url-status=live |archive-url=http://web.archive.org/web/20251127050202/https://www.mobileworldlive.com/5g/trump-mobile-tied-to-small-florida-company/ |archive-date=27 Nov 2025}}</ref>

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Unavailability of service (''2025'')===
When the service was announced, journalists and YouTubers bought into the service to test its functionality as an MVNO. When journalist Shira Ovide signed up for the "47 Plan" (being the only available service package on the website), she noted it was "impossible" to enable the service on her phone, with her credit card being instantly charged.<ref name="WP">{{Cite web |last=Ovide |first=Shira |title=I tried signing up for Trump Mobile service. Here’s how it went. |url=https://www.washingtonpost.com/technology/2025/06/17/trump-mobile-phone-signup-wireless-service/ |website=The Washington Post |date=17 Jun 2025 |access-date=26 June 2025 |url-status=live |archive-url=https://web.archive.org/web/20250617201221/https://www.washingtonpost.com/technology/2025/06/17/trump-mobile-phone-signup-wireless-service/ |archive-date=17 June 2025}}</ref> Contributing factors to the lack of functionality included the long wait-time for an activation QR code via e-mail, alongside "coming soon" text being displayed on the number activation screen.

===False advertising (''2025'')===
Shira Ovide noted in her review that the 47 plan has a "plan telecom tax" of $17.25 a month in addition to the $47.45 in the plan.<ref name="WP" /> When on customer support, YouTuber Stetson Doggett was told Trump Mobile had "no underlying network" and "its own plan", meaning the service did not use networks from [[Verizon]], [[T-Mobile]], or [[AT&T]].<ref>{{Cite web |last=Doggett |first=Stetson |title=I Signed Up for Trump Mobile So You Don't Have To |url=https://www.youtube.com/watch?v=KUtSo7dASg0 |website=[[YouTube]] |date=24 Jun 2025 |access-date=19 Apr 2026 |url-status=live |archive-url=https://preservetube.com/watch?v=KUtSo7dASg0 |archive-date=23 Feb 2026}}</ref> This would be proven false later in the video when under Trump Mobile the service utilized T-Mobile cellular data with an {{Wplink|eSim}}.

When the T1 Phone was announced, the product page mentioned the phone having 12GB of storage rather than RAM, the screen being "6.8" (6.78'') Punch-Hole AMOLED", and the phone being advertised as "MADE IN USA". Since then as of 26 June 2025, both claims have been removed or replaced, such as the screen now being a "6.25 inch Punch-Hole AMOLED".<ref>{{Cite web |last1=Eadicicco |first1=Lisa |last2=Gold |first2=Hadas |title=Trump Mobile still claims its phone is ‘Made in the USA.’ But it pulled that language from its site |url=https://www.cnn.com/2025/06/26/tech/trump-t1-phone-made-in-us-website-change |website=CNN |date=26 Jun 2025 |access-date=26 Jun 2025 |url-status=live |archive-url=https://web.archive.org/web/20250626235739/https://www.cnn.com/2025/06/26/tech/trump-t1-phone-made-in-us-website-change |archive-date=26 Jun 2025}}</ref>

In June, as reported by the ''Financial Times'', Trump Mobile utilized the Liberty Mobile network.<ref name="MWL" /> However, the Liberty Mobile website does not mention the network holding 5G capabilities that the Trump Mobile website claims, despite both websites being updated in 2025. In addition, this conflicts with Trump Mobile's claims that the service "will offer 5G service through all three major cellular carriers"<ref name="TTO B" />, as Liberty Mobile is a T-Mobile-based MVNO.
<gallery>
File:Libertymobileinc USMap.webp|Liberty Mobile map
File:Trump Mobile 5G coverage map ad.png|Trump Mobile map
</gallery>

In August, a new image of the T1 Phone was posted on the company's [[X]] account that featured a photo-shopped Samsung Galaxy S25 Ultra.<ref>{{Cite web |last=Kan |first=Michael |title=Trump Mobile Posts New Image of T1 Phone. Is It Just a Samsung Galaxy Ultra? |url=https://www.pcmag.com/news/trump-mobile-posts-new-image-of-t1-phone-is-it-just-a-samsung-galaxy-ultra |website=PCMag |date=20 Aug 2025 |access-date=23 Aug 2025 |url-status=live |archive-url=https://web.archive.org/web/20250823153319/https://www.pcmag.com/news/trump-mobile-posts-new-image-of-t1-phone-is-it-just-a-samsung-galaxy-ultra |archive-date=23 Aug 2025}}</ref> It was also noted the Spigen logo was still visible on the case, with the company responding to the tweet with "??? bro what".<ref>{{Cite web |last=Preston |first=Dominic |title=Trump Mobile’s fake iPhone is now a fake S25 Ultra |url=https://www.theverge.com/news/764175/trump-mobile-t1-phone-samsung-s25-ultra-spigen |website=The Verge |date=22 Aug 2025 |access-date=23 Aug 2025 |url-status=live |archive-url=https://web.archive.org/web/20250822232346/https://www.theverge.com/news/764175/trump-mobile-t1-phone-samsung-s25-ultra-spigen |archive-date=22 Aug 2025}}</ref>

In February 2026, the T1 was again updated to include a new design.<ref>{{Cite web|url=https://www.gsmarena.com/the_t1_phone_from_trump_mobile_is_still_happening_but_specs_and_design_have_changed-news-71457.php|title=
The T1 Phone from Trump Mobile is still happening but specs and design have changed|date=2026-02-07|author=Ro|work=GSMarena|access-date=2026-05-11}}</ref> The website was updated in April to state the phone is "proudly American" and "shaped by American innovation", despite it not being made or fully designed in America like previously claimed.<ref>{{Cite web|url=https://www.cnet.com/tech/mobile/trump-phone-t1-first-look-report/|title=Trump Phone Looks Different, Has No Launch Date, Isn't Made in America|work=CNET|date=2026-05-10|first=Corinne|last=Reichert|access-date=2026-05-11}}</ref> The website was also updated with the following disclaimer:
{{Quote|Product features and images are for illustration only. Final product appearance and specifications may vary.<ref>{{Cite web|url=https://enroll.trumpmobile.com/phones|title=Meet the T1™ Phone - Premium American-Made Smartphone for Performance & Privacy}}
<gallery>
File:Trump Mobile X T1 iPhone.jpg|June 2025
File:Trump Mobile X T1 Spigen.jpg|August 2025
File:Trump Mobile X T1 May 2026.png|February 2026
File:Trump Mobile Preview Screenshot 2026-05-11.png|Website title advertising "American-Made" as of May 11, 2026
</gallery>

==Products==
*T1 Phone (2025): A gold colored phone priced at $499 and claimed "MADE IN USA". Website now states, "American-Proud Design" and "...brought to life right here in the USA." Purism is currently the only U.S. smartphone manufacturer, while the Liberty Phone relies partly on imported components. The $169 Revvl 7 Pro 5G, made in China, has the same screen size, battery capacity and camera setup.<ref name=":0">{{Cite web |last1=Eadicicco |first1=Lisa |last2=Gold |first2=Hadas |title=Trump’s sons say their new phone will be built in the US. Experts say it looks a lot like a phone from China |url=https://www.cnn.com/2025/06/17/tech/trump-mobile-t1-phone-built-in-us-experts-china |website=CNN |date=17 Jun 2025 |access-date=13 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20250618000817/https://www.cnn.com/2025/06/17/tech/trump-mobile-t1-phone-built-in-us-experts-china |archive-date=18 Jun 2025}}</ref>
*47 Plan (2025): The first and only data plan for the Trump Mobile service. It has been noted the service is more expensive compared to other MVNOs such as [[Mint Mobile]], Visible and [[US Mobile]].<ref name=":0" /><ref>{{Cite web |last1=Holland |first1=Patrick |last2=Carlson |first2=Jeff |title=We Did the Math: Trump Mobile Is a Bad Deal for Consumers |url=https://www.cnet.com/tech/mobile/we-did-the-math-trump-mobile-is-a-bad-deal-for-consumers/ |website=CNet |date=18 Jun 2025 |access-date=13 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20250619032707/https://www.cnet.com/tech/mobile/we-did-the-math-trump-mobile-is-a-bad-deal-for-consumers/ |archive-date=19 Jun 2025}}</ref>

==See also==
{{Ph-C-SA}}

==References==
{{Reflist}}

[[Category:{{PAGENAME}}]]

File:Trump Mobile X T1 May 2026.png

2026-05-11T20:04:47Z

Mr Pollo: https://enroll.trumpmobile.com/phones

== Summary ==
https://enroll.trumpmobile.com/phones

File:Trump Mobile Preview Screenshot 2026-05-11.png

2026-05-11T20:04:10Z

Mr Pollo: https://enroll.trumpmobile.com/phones I can't believe they didn't change this LOL

== Summary ==
https://enroll.trumpmobile.com/phones

I can't believe they didn't change this LOL

Ring

2026-05-10T12:56:40Z

Mr Pollo: We appreciate the time you’ve given to this contribution, however this partnership is touched upon in the Flock safety incident article. In addition, to my understanding there aren’t any clear examples of that being misused unlike with Flock (ex: insecure cameras, officers utilizing network for stalking women).

{{CompanyCargo
|Founded=2013
|Industry=Security
|Logo=Ring.svg
|ParentCompany=
|Type=Subsidiary
|Website=https://ring.com/
|Description=IoT camera manufacturer acquired by Amazon in 2018. This company was sued by the FTC in 2023 and collaborate with private companies and local law enforcement. In 2025, the flock partnership and "search party" feature for dogs caused push-back from consumers the following year.
}}

'''[[wikipedia:Ring_(company)|Ring]]''' is a manufacturer of home security and smart home devices owned by [[Amazon]], who acquired Ring in 2018.<ref>https://techcrunch.com/2018/04/12/amazon-officially-owns-ring-so-lets-talk-product-integration/ ([http://web.archive.org/web/20250825111219/https://techcrunch.com/2018/04/12/amazon-officially-owns-ring-so-lets-talk-product-integration/ Archived])</ref> Ring's products include their flagship Video Doorbell devices, as well as a number of cameras designed for mounting on the interior or exterior of properties.

The Ring line of devices have been involved in a number of controversies, largely related to the handling of user data. All data generated by a Ring device, including camera feeds, is processed on Amazon's servers. There have been a number of controversies relating to how this information is processed and with whom it is shared, with particular concern stemming from previously widespread internal access to Ring device data<ref name="FTC Report" />, as well as the sharing of data with various law enforcement agencies<ref name="BBC" />.
==Lawsuits==

===2023 FTC settlement===
In a complaint first announced in May 2023, the [[Federal Trade Commission]] says that Ring deceived its customers by failing to restrict employees’ and contractors’ access to its customers’ videos, using its customer videos to train algorithms without consent, and failing to implement security safeguards. These practices led to egregious violations of users’ privacy.<ref name="FTC Report">{{Cite web |date=2024-04-23 |title=FTC Sends Refunds to Ring Customers Stemming from 2023 Settlement over Charges the Company Failed to Block Employees and Hackers from Accessing Consumer Videos |url=https://www.ftc.gov/news-events/news/press-releases/2024/04/ftc-sends-refunds-ring-customers-stemming-2023-settlement-over-charges-company-failed-block |website=FTC |archive-url=http://web.archive.org/web/20260206034223/https://www.ftc.gov/news-events/news/press-releases/2024/04/ftc-sends-refunds-ring-customers-stemming-2023-settlement-over-charges-company-failed-block |archive-date=6 Feb 2026}}</ref> The stated failure in security safeguard implementation is the result of a 2019 data breach where the log-in credentials for 3,672 Ring camera owners were compromised, exposing log-in emails, passwords, time zones, and the names people give to specific Ring cameras. Using the log-in email and password, an intruder could access a Ring customer’s home address, telephone number, and payment information, including the kind of card they have, and its last four digits and security code. An intruder could also access live camera footage from all active Ring cameras associated with an account, as well as a 30- to 60-day video history, depending on the user’s [[Cloud (service)|cloud]] storage plan.<ref>{{Cite web|url=https://www.buzzfeednews.com/article/carolinehaskins1/data-leak-exposes-personal-data-over-3000-ring-camera-users|title=A Data Leak Exposed The Personal Information Of Over 3,000 Ring Users|first=Caroline|last=Haskins|date=2019-12-19|work=Buzzfeed |archive-url=http://web.archive.org/web/20260217101243/https://www.buzzfeednews.com/article/carolinehaskins1/data-leak-exposes-personal-data-over-3000-ring-camera-users |archive-date=17 Feb 2026}}</ref>

[[Ring]] settled the complaint for a sum of around $5.6 million to the 117,044 individuals who filed with the complaint, meaning the individual reimbursement was only around $60 per claim<ref>{{Cite web|url=https://www.malwarebytes.com/blog/news/2024/04/ring-agrees-to-pay-5-6-million-after-cameras-were-used-to-spy-on-customers|title=Ring agrees to pay $5.6 million after cameras were used to spy on customers|date=2024-04-25|work=Malwarebytes Labs|first=Pieter|last=Arntz|access-date=2026-02-18 |archive-url=http://web.archive.org/web/20260206033837/https://www.malwarebytes.com/blog/news/2024/04/ring-agrees-to-pay-5-6-million-after-cameras-were-used-to-spy-on-customers |archive-date=6 Feb 2026}}</ref>; despite some users having lost privacy to highly sensitive videos as many users installed the cameras in sensitive spaces such as bedrooms for both adults and children.

==Vulnerabilities==
''The following section was sourced from [[Wikipedia:Ring_(company)#Vulnerabilities|Wikipedia]]:''

<blockquote>In January 2019, it was uncovered that employees at Ring's two offices had access to the video recordings from all Ring devices.<ref>{{Cite news|last=Wiggers|first=Kyle|date=January 10, 2019|title=Ring employees reportedly had access to all live and recorded customer videos|work=VentureBeat|url=https://venturebeat.com/2019/01/10/ring-employees-reportedly-had-access-to-all-live-and-recorded-customer-videos/|access-date=January 12, 2019 |archive-url=http://web.archive.org/web/20220706094119/https://venturebeat.com/2019/01/10/ring-employees-reportedly-had-access-to-all-live-and-recorded-customer-videos/ |archive-date=6 Jul 2022}}</ref> In addition, ''The Intercept'' reported that the video data was stored unencrypted.<ref>{{Cite news|last=Biddle|first=Sam|date=January 10, 2018|title=For Owners of Amazon's Ring Security Cameras, Strangers May Have Been Watching Too|work=The Intercept|url=https://theintercept.com/2019/01/10/amazon-ring-security-camera/|access-date=January 12, 2018 |archive-url=http://web.archive.org/web/20260220162231/https://theintercept.com/2019/01/10/amazon-ring-security-camera/ |archive-date=20 Feb 2026}}</ref> In a December 2019 test, ''Motherboard'' found that Ring's software did not implement security features such as recognizing unknown IP addresses or providing a display of active login sessions, allowing the publication to access a Ring account from IP addresses based in multiple countries without warning the user.<ref>{{cite web|first1=Joseph|last1=Cox|access-date=February 20, 2020|title=We Tested Ring's Security. It's Awful|url=https://www.vice.com/en_us/article/epg4xm/amazon-ring-camera-security|date=December 17, 2019|website=Vice |archive-url=http://web.archive.org/web/20200928122245/https://www.vice.com/en_us/article/epg4xm/amazon-ring-camera-security |archive-date=28 Sep 2020}}</ref>

The Neighbors network leaks metadata about the footage posted in videos and "crime alerts". This metadata, combined with public city map data, is frequently sufficient to discover the exact location of the Ring doorbell or a camera. In one experiment, ''Gizmodo'' located 20,000 devices based on information collected (scraped from the app) over a period of month. University researchers were able to locate 440,000 devices using data spanning back to 2016.<ref>{{Cite web|title=Ring's Hidden Data Let Us Map Amazon's Sprawling Home Surveillance Network|url=https://gizmodo.com/ring-s-hidden-data-let-us-map-amazons-sprawling-home-su-1840312279|access-date=November 27, 2020|website=Gizmodo|date=December 9, 2019|language=en-us |archive-url=http://web.archive.org/web/20260220163124/https://gizmodo.com/ring-s-hidden-data-let-us-map-amazons-sprawling-home-su-1840312279 |archive-date=20 Feb 2026}}</ref>

Cybersecurity firm Bitdefender identified a vulnerability in the Ring Video Doorbell Pro product in July 2019, which was patched before being publicly disclosed in November 2019.<ref>{{cite web|last1=Palmer|first1=Danny|date=November 7, 2019|title=Amazon fixes Ring Video Doorbell wi-fi security vulnerability|url=https://www.zdnet.com/article/amazon-fixes-ring-video-doorbell-wi-fi-security-vulnerability/|access-date=December 13, 2019|website=ZDNet |archive-url=http://web.archive.org/web/20251009165958/https://www.zdnet.com/article/amazon-fixes-ring-video-doorbell-wi-fi-security-vulnerability/ |archive-date=9 Oct 2025}}</ref><ref>{{cite web|last1=Ng|first1=Alfred|date=November 7, 2019|title=Ring doorbells had vulnerability leaking Wi-Fi login info, researchers find|url=https://www.cnet.com/news/ring-doorbells-had-vulnerability-leaking-wi-fi-login-info-researchers-found/|access-date=December 13, 2019|website=CNET |archive-url=http://web.archive.org/web/20210219004814/https://www.cnet.com/news/ring-doorbells-had-vulnerability-leaking-wi-fi-login-info-researchers-found/ |archive-date=19 Feb 2021}}</ref><ref>{{cite web|date=November 7, 2019|title=Ring Video Doorbell Pro Under the Scope|url=https://www.bitdefender.com/files/News/CaseStudies/study/294/Bitdefender-WhitePaper-RDoor-CREA3949-en-EN-GenericUse.pdf|access-date=December 13, 2019|website=Bitdefender |archive-url=http://web.archive.org/web/20251222234028/https://www.bitdefender.com/files/News/CaseStudies/study/294/Bitdefender-WhitePaper-RDoor-CREA3949-en-EN-GenericUse.pdf |archive-date=22 Dec 2025}}</ref> Hackers accessed a number of Ring cameras in December 2019 and used the device speakers to broadcast racial slurs, threats, and other inflammatory language to multiple households across the United States.<ref name="Vice podcast">{{cite web|last1=Cox|first1=Joseph|last2=Koebler|first2=Jason|date=December 12, 2019|title=Inside the Podcast that Hacks Ring Camera Owners Live on Air|url=https://www.vice.com/en_us/article/z3bbq4/podcast-livestreams-hacked-ring-cameras-nulledcast|access-date=December 12, 2019|website=Vice |archive-url=http://web.archive.org/web/20200913125207/https://www.vice.com/en_us/article/z3bbq4/podcast-livestreams-hacked-ring-cameras-nulledcast |archive-date=13 Sep 2020}}</ref><ref>{{cite web|last1=Murdock|first1=Jason|date=December 10, 2019|title=Ring camera hacker uses home security system to spew racial slurs at Florida family|url=https://www.newsweek.com/florida-cape-coral-amazon-ring-home-security-system-hacked-racial-slurs-1476430|access-date=December 12, 2019|website=Newsweek |archive-url=http://web.archive.org/web/20251115121626/https://www.newsweek.com/florida-cape-coral-amazon-ring-home-security-system-hacked-racial-slurs-1476430 |archive-date=15 Nov 2025}}</ref><ref>{{cite web|last=Howerton|first=Matt|date=December 11, 2019|title=Hacker says, 'pay bitcoin ransom or get terminated,' through couple's Ring security cameras|url=https://www.wfaa.com/article/news/hacker-says-pay-bitcoin-ransom-or-get-terminated-through-couples-ring-security-cameras/287-226c535c-c765-4b29-91b6-d849fb315e94|access-date=December 12, 2019|website=WFAA |archive-url=http://web.archive.org/web/20231005180103/https://www.wfaa.com/article/news/hacker-says-pay-bitcoin-ransom-or-get-terminated-through-couples-ring-security-cameras/287-226c535c-c765-4b29-91b6-d849fb315e94 |archive-date=5 Oct 2023}}</ref> A ''Motherboard'' investigation discovered crime forums that distributed software exploits of Ring devices that were used in the cyberattacks, and that members of the hacking forum Nulled had been recording their breaches as "podcasts".<ref>{{cite web|last1=Cox|first1=Joseph|last2=Cole|first2=Samantha|date=December 11, 2019|title=How Hackers Are Breaking Into Ring Cameras|url=https://www.vice.com/en_us/article/3a88k5/how-hackers-are-breaking-into-ring-cameras|access-date=December 12, 2019|website=Vice |archive-url=http://web.archive.org/web/20200920060332/https://www.vice.com/en_us/article/3a88k5/how-hackers-are-breaking-into-ring-cameras |archive-date=20 Sep 2020}}</ref> Ring responded to the incidents by advising its users to have strong passwords, enable two-factor authentication, and adopt other security measures.<ref>{{cite web|last1=Holley|first1=Jessica|title=Family says hackers accessed a Ring camera in their 8-year-old daughter's room|url=https://www.wmcactionnews5.com/2019/12/11/family-says-hackers-accessed-ring-camera-their-year-old-daughters-room/|access-date=December 12, 2019|website=WMC Action News 5|date=December 12, 2019 |archive-url=http://web.archive.org/web/20210724192131/https://www.wmcactionnews5.com/2019/12/11/family-says-hackers-accessed-ring-camera-their-year-old-daughters-room/ |archive-date=24 Jul 2021}}</ref> Ring mandated two-factor authentication for all users on February 18, 2020.<ref>{{cite web|date=February 19, 2020|title=Ring makes two-step verification mandatory|url=https://www.bbc.com/news/technology-51555450|access-date=February 20, 2020|website=BBC News |archive-url=http://web.archive.org/web/20260220162452/https://www.bbc.com/news/technology-51555450 |archive-date=20 Feb 2026}}</ref><ref>{{cite web|last=Song|first=Victoria|date=February 18, 2020|title=Ring Finally Rolls Out Mandatory Two-Factor Authentication After Privacy Scandals|url=https://gizmodo.com/ring-finally-rolls-out-mandatory-two-factor-authenticat-1841760958|access-date=February 20, 2020|website=Gizmodo |archive-url=http://web.archive.org/web/20260220163648/https://gizmodo.com/ring-finally-rolls-out-mandatory-two-factor-authenticat-1841760958 |archive-date=20 Feb 2026}}</ref></blockquote>

==Controversies==

===Subscription required for local storage===
[[Ring]] security cameras are a premium line of security cameras.<ref>https://www.theverge.com/22704290/amazon-blink-ring-camera-doorbell-brands-smart-home-why ([http://web.archive.org/web/20260128131837/https://www.theverge.com/22704290/amazon-blink-ring-camera-doorbell-brands-smart-home-why Archived])</ref> There are different subscriptions possible, there is basic, standard and premium.<ref name=":0">https://ring.com/plans; [https://web.archive.org/web/20250124214629/https://ring.com/plans Archive link of 2025-01-24]</ref> Ring cameras are [[Cloud (service)|cloud-first]], and with these subscriptions comes different variants of [[Cloud (service)|cloud]] storage for the video footage that your cameras record. There is also an additional product that you can buy, and for local recordings there is even a must buy for the more premium products.<ref>https://ring.com/support/articles/t6xbc/Store-and-Process-Videos-Locally-with-Ring-Edge-and-Ring-Alarm-Pro ([http://web.archive.org/web/20260220163915/https://ring.com/support/articles/t6xbc/Store-and-Process-Videos-Locally-with-Ring-Edge-and-Ring-Alarm-Pro Archived])</ref> To record locally to a MicroSD card, you need the Ring Alarm Pro base station ($249.99)<ref>https://ring.com/products/alarm-pro-base-station; [https://web.archive.org/web/20250108152541/https://ring.com/products/alarm-pro-base-station Archive link of 2025-01-08]</ref> and what is called "Ring Edge for Alarm Pro" in your subscription. The only subscription that offers this feature is the most expensive subscription, which is the premium subscription, costing $19.99/mo or $199.99/yr.<ref name=":0" />

===Police partnerships===
''The following section was sourced from [[Wikipedia:Ring_(company)#Police_partnerships|Wikipedia]]:''

<blockquote>In June 2019, Ring faced criticism over a "Community Alert" program, under which the company has made geographically-targeted sponsored posts on social media services such as [[Meta|Facebook]], asking readers to provide tips on suspects in verified cases, based on imagery posted on the Neighbors service by a Ring customer. Ring stated that it sought permission from the user before using their content in this manner. However, these discoveries did lead to concerns over the use of such footage in material deemed to effectively be advertising, as well as concerns over other possible uses of the footage (such as for training facial recognition) due to the wide copyright license that users must grant to in order to use Neighbors (an irrevocable, unlimited, and royalty-free license to use shared content "for any purpose and in any media formats in any media channels without compensation to you"), and Ring's partnerships with local law enforcement agencies.<ref>{{Cite web|last=Reichert|first=Corinne|title=Ring puts suspected thief in Facebook sponsored ads|url=https://www.cnet.com/news/ring-puts-suspected-thief-in-facebook-sponsored-ads/|access-date=June 18, 2019|website=CNET|language=en |archive-url=http://web.archive.org/web/20201127201634/https://www.cnet.com/news/ring-puts-suspected-thief-in-facebook-sponsored-ads/ |archive-date=27 Nov 2020}}</ref><ref>{{Cite web|last1=Alba|first1=Davey|last2=Mac|first2=Ryan|date=June 7, 2019|title=Amazon's Doorbell Camera Company Is Using Security Video For Ads. That May Only Be The Beginning.|url=https://www.buzzfeednews.com/article/daveyalba/amazon-ring-doorbell-company-using-security-footage-for-ads|access-date=June 12, 2019|website=BuzzFeed News|language=en |archive-url=http://web.archive.org/web/20251116071705/https://www.buzzfeednews.com/article/daveyalba/amazon-ring-doorbell-company-using-security-footage-for-ads |archive-date=16 Nov 2025}}</ref>

Digital rights advocacy group Fight for the Future criticized Ring for using its cameras and Neighbors app to build a private surveillance network via partnerships with local law enforcement agencies, which encourage them to promote the products. The group stated that these partnerships "undermine our democratic process and basic civil liberties".<ref name="BBC">{{Cite news|url=https://www.bbc.com/news/technology-49191005|title=Amazon's Ring doorbell police tie-up criticised|work=BBC News|date=August 1, 2019|access-date=August 3, 2019|language=en-GB |archive-url=http://web.archive.org/web/20260220164103/https://www.bbc.com/news/technology-49191005 |archive-date=20 Feb 2026}}</ref><ref>{{Cite web|url=https://www.cnet.com/news/this-map-tells-you-where-police-have-partnered-with-amazons-ring/|title=This map tells you where police have partnered with Amazon's Ring|last=Ng|first=Alfred|website=CNET|language=en|access-date=August 3, 2019 |archive-url=http://web.archive.org/web/20201108021709/https://www.cnet.com/news/this-map-tells-you-where-police-have-partnered-with-amazons-ring/ |archive-date=8 Nov 2020}}</ref> According to the Electronic Frontier Foundation, Ring used these partnerships and its marketing strategies to foster fear, which leads to a "vicious cycle" that spurs hardware sales. The organization said that Ring, as well as Neighbors and similar "neighborhood watch" apps such as Citizen and Nextdoor, "facilitate reporting of so-called 'suspicious' behavior that really amounts to racial profiling."<ref>{{Cite web|url=https://www.eff.org/deeplinks/2019/08/amazons-ring-perfect-storm-privacy-threats|title=Amazon's Ring Is a Perfect Storm of Privacy Threats|last=Guariglia|first=Matthew|date=August 8, 2019|website=Electronic Frontier Foundation|language=en|access-date=August 13, 2019 |archive-url=http://web.archive.org/web/20260104152148/https://www.eff.org/deeplinks/2019/08/amazons-ring-perfect-storm-privacy-threats |archive-date=4 Jan 2026}}</ref> Matt Cagle of the American Civil Liberties Union said that the Ring Neighbors Portal "blurs the line between corporate and government surveillance" and that "Many people are not going to feel like they have a choice when law enforcement asks for access to their footage".<ref name="Intercept">{{cite web|last=Biddle|first=Sam|date=February 14, 2019|title=Amazon's Home Surveillance Chief Declared War on "Dirtbag Criminals" as Company Got Closer to Police|url=https://theintercept.com/2019/02/14/amazon-ring-police-surveillance/|access-date=January 17, 2020|website=The Intercept |archive-url=http://web.archive.org/web/20260220164207/https://theintercept.com/2019/02/14/amazon-ring-police-surveillance/ |archive-date=20 Feb 2026}}</ref>

In July 2019, Vice publication ''Motherboard'' obtained records revealing the extent of Ring's partnership with the Lakeland (Florida) Police Department (LPD). The department was granted access to a "Law Enforcement Neighborhood Portal" for making posts on Neighbors and the ability to "request videos directly from Ring users," and received a donation of 15 Ring cameras. However, the memorandum of understanding stated that the LPD would be required to participate in "outreach efforts on the platform to encourage adoption of the platform/app" (receiving $10 credits for Ring camera purchases for each new user). Ring also recommended that the LPD establish specific new positions for the partnership, including a "social media coordinator".<ref>{{Cite web|last1=Haskins|first1=Caroline|last2=Koebler|first2=Jason|date=July 25, 2019|title=Amazon Requires Police to Shill Surveillance Cameras in Secret Agreement|url=https://www.vice.com/en_us/article/mb88za/amazon-requires-police-to-shill-surveillance-cameras-in-secret-agreement|access-date=August 2, 2019|website=Vice|language=en-US |archive-url=http://web.archive.org/web/20200923141543/https://www.vice.com/en_us/article/mb88za/amazon-requires-police-to-shill-surveillance-cameras-in-secret-agreement |archive-date=23 Sep 2020}}</ref> Later in the month, ''Motherboard'' obtained public records containing an officer's notes from an April 2019 training webinar, which stated that Ring had partnered with at least 200 law enforcement partners.<ref>{{Cite web|last1=Haskins|first1=Caroline|last2=Maiberg|first2=Emanuel|last3=Mead|first3=Derek|last4=Koebler|first4=Jason|date=July 29, 2019|title=Amazon Told Police It Has Partnered With 200 Law Enforcement Agencies|url=https://www.vice.com/en_ca/article/j5wyjy/amazon-told-police-it-has-partnered-with-200-law-enforcement-agencies|access-date=August 2, 2019|website=Vice|language=en-US |archive-url=http://web.archive.org/web/20200903114936/https://www.vice.com/en_ca/article/j5wyjy/amazon-told-police-it-has-partnered-with-200-law-enforcement-agencies |archive-date=3 Sep 2020}}</ref> In early August 2019, ''Motherboard'' also reported that Ring would match payments by cities to cover the subsidized purchase of Ring cameras, so that they could be resold to residents at a discount.<ref>{{Cite web|last1=Haskins|first1=Caroline|last2=Koebler|first2=Jason|last3=Mead|first3=Derek|date=August 2, 2019|title=US Cities Are Helping People Buy Amazon Surveillance Cameras With Taxpayer Money|url=https://www.vice.com/en_us/article/d3ag37/us-cities-are-helping-people-buy-amazon-surveillance-cameras-using-taxpayer-money|access-date=August 2, 2019|website=Vice|language=en-US |archive-url=http://web.archive.org/web/20200921052023/https://www.vice.com/en_us/article/d3ag37/us-cities-are-helping-people-buy-amazon-surveillance-cameras-using-taxpayer-money |archive-date=21 Sep 2020}}</ref>

In November 2020, a pilot program in Jackson, Mississippi, enabled participating Ring users to enable police to livestream their cameras at any time.<ref>{{Cite web|last=Holmes|first=Aaron|title=Police are tapping into residents' Ring doorbells and home security cameras to stream 24/7 live video|url=https://www.businessinsider.com/ring-doorbells-live-video-security-camera-police-fusus-2020-11|access-date=November 11, 2020|website=Business Insider |archive-url=http://web.archive.org/web/20251128223106/https://www.businessinsider.com/ring-doorbells-live-video-security-camera-police-fusus-2020-11 |archive-date=28 Nov 2025}}</ref></blockquote>
----

====Police gains access to user Michael Larkin's cameras via a search warrant placed on Ring====
In '''November 24th''', small business owner Michael Larkin had received a phone call from the police, requesting access to his '''Ring''' doorbell camera In order to gather more evidence for a drug-related Investigation. ''Michael'' had complied and sent clips of a car that drove by his camera 12 times from 5pm to 7pm , only for the police to request even more footage later that day, asking for footage around a whole day's worth.

On '''December 1st, 2022''', 1 week after the initial request for more footage, ''Larkin'' had received a letter by '''Ring''', which was placed on him when the company had received a search warrant by the local authorities & after the letter was signed by a local judge. <ref>{{Cite web |last=Ng |first=Alfred |date=7 Mar 2023 |title=The privacy loophole in your doorbell |url=https://www.politico.com/news/2023/03/07/privacy-loophole-ring-doorbell-00084979 |website=politico.com |archive-url=http://web.archive.org/web/20250903192857/https://www.politico.com/news/2023/03/07/privacy-loophole-ring-doorbell-00084979 |archive-date=3 Sep 2025}}</ref>

The letter reads as follows:

<blockquote>'''FOR PROBABLE CAUSE SHOWN AND SUPPORTED BY THE AFFIDAVIT IN THE ATTACHED PAGE, SUCH AFFIDAVIT IS INCORPORATED HEREIN AND MADE PART OF THIS WARRANT BY REFERENCE THERETO, YOU ARE HEREBY ''COMMANDED'' IN THE NAME OF THE COMMON PLEAS COURT, BUTLER COUNTY, OHIO TO''' '''ENTER''' '''AND SEARCH WITHIN THREE DAYS THE PREMISES AND/OR PERSONS DESCRIBED HERE''':

'''RING LLC. for:''' [REDACTED]

The following records / digital recordings and images / electronically stored data within RING LLC cloud based data storage system between the dates of '''10/25/22 at 00:00hrs (Eastern Standard Time) through 10/25/22 at 23:59hrs (Eastern Standard Time)''' in relation to RING LLC home security cameras located at [REDACTED]. RING LLC home security cameras are associated with the following email / account and are individually listed below with their associated MAC addresses as follows:

'''''[Information on Michael Larkin]'''''

'''FOR THE ARTICLES, BODIES, AND/OR SUBSTANCES ALLEGED TO BE PRESENT IN SAID AFFIDAVIT, AND BRING A WRITTEN INVENTORY OF SAID ARTICLES, BODIES, AND/OR SUBSTANCES, TOGETHER WITH ANY PERSON NAMED THEREIN TO BE SEIZED, BEFORE THE JUDGE OF THE COMMON PLEAS COURT, BUTLER COUNTY, OHIO AND TO MAKE RETURN OF THIS WARRANT ACCORDING TO LAW TO SAID JUDGE.'''<ref name=":1">{{Cite web |date=1 Dec 2022 |title=Ring Search Warrant {{!}} State of Ohio Butler County, Common Pleas Court |url=https://embed.documentcloud.org/documents/23693646-1671460929158_ring-sw-2104-1_redacted-scrubbed_redacted-scrubbed_redacted-scrubbed-highlighted1/?embed=1&responsive=1&title=1&mode=document |website=Document Cloud}} ([https://web.archive.org/web/20260224121210/https://embed.documentcloud.org/documents/23693646-1671460929158_ring-sw-2104-1_redacted-scrubbed_redacted-scrubbed_redacted-scrubbed-highlighted1/?embed=1&responsive=1&title=1&mode=document Archived])</ref></blockquote>The notice had stated that ''Larkin'' had within 3 days to send a whole day's worth of footage('''25 Oct 2022 - 26 Oct 2022''') from more than 20 of his ring cameras, even if ''Michael'' did not wish to comply.<ref name=":1" />

===Alleged use of facial recognition technology===
''The following section was sourced from [[Wikipedia:Ring_(company)#Alleged_use_of_facial_recognition_technology|Wikipedia]]:''

<blockquote>In February 2018, Business Insider reported references to use of facial recognition technology in Ring's privacy policy. The policy stated:<blockquote>Where permitted by applicable law, you may choose to use additional functionality in your Ring product that, through video data from your device, '''can recognize facial characteristics of familiar visitors'''. For example, you may want to receive different notifications from your Ring Doorbell depending on whether a visitor is a stranger or a member of your household. '''If you choose to activate this feature, we obtain certain facial feature information about the visitors you ask your Ring product to recognize'''. We require your explicit consent before you can take advantage of this feature.<ref>{{Cite web|last=Ghosh|first=Shona|title=Amazon's newest acquisition, the doorbell startup Ring, made a smart move to fend off Google|url=https://www.businessinsider.com/amazon-smart-doorbell-ring-facial-recognition-2018-2|access-date=2023-07-20|website=Business Insider|language=en-US |archive-url=http://web.archive.org/web/20260220162805/https://www.businessinsider.com/amazon-smart-doorbell-ring-facial-recognition-2018-2 |archive-date=20 Feb 2026}}</ref><ref>{{Cite web|date=2018-07-25|title=Privacy {{!}} Ring|url=https://shop.ring.com/pages/privacy|access-date=2023-07-20|archive-date=July 25, 2018|archive-url=https://web.archive.org/web/20180725110729/https://shop.ring.com/pages/privacy}}</ref></blockquote>In December 2018, patents filed by Ring surfaced to identify "suspicious" people and automatically alert police.<ref>{{Cite web|title=Amazon's Ring takes heat for considering facial recognition for its video doorbells|url=https://www.cnet.com/home/smart-home/amazons-ring-takes-heat-for-considering-facial-recognition-for-its-video-doorbells/|access-date=2023-07-20|website=CNET|language=en |archive-url=http://web.archive.org/web/20260206023324/https://www.cnet.com/home/smart-home/amazons-ring-takes-heat-for-considering-facial-recognition-for-its-video-doorbells/ |archive-date=6 Feb 2026}}</ref>

In August 2019, a Buzzfeed News reported, "Ring Says It Doesn't Use Facial Recognition, But It Has "A Head Of Face Recognition Research."" The piece reported on a 2018 presentation from Ring Ukraine's "Head of Face Recognition Research", as well as a statement from Ring Ukraine's website stating, "We develop semi-automated crime prevention and monitoring systems which are based on, but not limited to, face recognition."<ref>{{Cite web|first1=Nicole|last1=Nguyen|first2=Ryan|last2=Mac|date=2019-08-30|title=Ring Says It Doesn't Use Facial Recognition, But It Has "A Head Of Face Recognition Research"|url=https://www.buzzfeednews.com/article/nicolenguyen/amazon-ring-facial-recognition-ukraine|access-date=2023-07-20|website=BuzzFeed News|language=en |archive-url=http://web.archive.org/web/20260206023425/https://www.buzzfeednews.com/article/nicolenguyen/amazon-ring-facial-recognition-ukraine |archive-date=6 Feb 2026}}</ref><ref>{{Cite web|date=2019-05-23|title=Ring Ukraine|url=https://ring-ukraine.com/|access-date=2023-07-20|archive-date=May 23, 2019|archive-url=https://web.archive.org/web/20190523100219/https://ring-ukraine.com/}}</ref>

Also in 2019, as part of his investigation into Ring's cooperation with law enforcement, Senator Ed Markey of Massachusetts probed the company's privacy policy's reference to use of facial recognition technology.<ref>{{Cite web|title=September 2019 Inquiry Letter from Sen. Markey to Ring|url=https://www.markey.senate.gov/imo/media/doc/Markey%20letter%20-%20Ring%20Law%20Enforcement%209.5.19.pdf |archive-url=http://web.archive.org/web/20251117092911/https://www.markey.senate.gov/imo/media/doc/Markey%20letter%20-%20Ring%20Law%20Enforcement%209.5.19.pdf |archive-date=17 Nov 2025}}</ref><ref>{{Cite web|title=Senator Markey Investigation into Amazon Ring Doorbell Reveals Egregiously Lax Privacy Policies and Civil Rights Protections {{!}} U.S. Senator Ed Markey of Massachusetts|url=https://www.markey.senate.gov/news/press-releases/senator-markey-investigation-into-amazon-ring-doorbell-reveals-egregiously-lax-privacy-policies-and-civil-rights-protections|access-date=2023-07-20|website=www.markey.senate.gov|language=en}} ([http://web.archive.org/web/20260220163025/https://www.markey.senate.gov/news/press-releases/senator-markey-investigation-into-amazon-ring-doorbell-reveals-egregiously-lax-privacy-policies-and-civil-rights-protections Archived])</ref> Amazon responded:<blockquote>We do not currently offer facial recognition technology in Ring products. This sentence in the Privacy Notice refers to a contemplated, but unreleased feature. We do frequently innovate based on customer demand, and facial recognition features are increasingly common in consumer security cameras today, such as: Google Nest Hello, Tend Secure Lynx, Netamo Welcome, Wisenet Smartcam, and Honeywell Smart Home Security. If our customers want these features in Ring security cameras, we will only release these feature with thoughtful design including privacy, security, and user control; and we will clearly communicate with our customers as we offer new features.<ref>{{Cite web|title=November 2019 Response from Amazon to Sen. Markey|url=https://www.markey.senate.gov/imo/media/doc/Response%20Letter_Ring_Senator%20Markey%2011.01.2019.pdf |archive-url=http://web.archive.org/web/20251005210212/https://www.markey.senate.gov/imo/media/doc/Response%20Letter_Ring_Senator%20Markey%2011.01.2019.pdf |archive-date=5 Oct 2025}}</ref></blockquote>In November 2019, the Intercept reported on internal documents detailing "Proactive Suspect Matching". The feature would use facial recognition to group videos and create a profile of an alleged criminal based on Ring camera footage.<ref name="Intercept" /> Ring denied that the feature was in use or development.

In 2020, Ring posted a one-sentence position stance on their blog stating, "Ring does not use facial recognition technology in any of its devices or services, and will neither sell nor offer facial recognition technology to law enforcement."<ref>{{Cite web|last=Ring|date=2020-08-20|title=Ring's Stance on Facial Recognition Technology|url=https://blog.ring.com/about-ring/rings-stance-on-facial-recognition-technology/|access-date=2023-07-20|website=The Ring Blog|language=en |archive-url=http://web.archive.org/web/20260220164227/https://blog.ring.com/about-ring/rings-stance-on-facial-recognition-technology/ |archive-date=20 Feb 2026}}</ref> In 2021, Senator Markey and his colleagues introduced the "Facial Recognition and Biometric Technology Moratorium Act."<ref>{{Cite web|title=Senators Markey, Merkley Lead Colleagues on Legislation to Ban Government Use of Facial Recognition, Other Biometric Technology {{!}} U.S. Senator Ed Markey of Massachusetts|url=https://www.markey.senate.gov/news/press-releases/senators-markey-merkley-lead-colleagues-on-legislation-to-ban-government-use-of-facial-recognition-other-biometric-technology|access-date=2023-07-20|website=www.markey.senate.gov|language=en}} ([http://web.archive.org/web/20260220162931/https://www.markey.senate.gov/news/press-releases/senators-markey-merkley-lead-colleagues-on-legislation-to-ban-government-use-of-facial-recognition-other-biometric-technology Archived])</ref> A year later, Markey renewed his investigation into Ring,<ref>{{Cite web|title=Senator Markey Renews Investigation into Amazon Ring's Surveillance Practices and Cooperation with Police {{!}} U.S. Senator Ed Markey of Massachusetts|url=https://www.markey.senate.gov/news/press-releases/senator-markey-renews-investigation-into-amazon-rings-surveillance-practices-and-cooperation-with-police|access-date=2023-07-20|website=www.markey.senate.gov|language=en}} ([http://web.archive.org/web/20260211023300/https://www.markey.senate.gov/news/press-releases/senator-markey-renews-investigation-into-amazon-rings-surveillance-practices-and-cooperation-with-police Archived])</ref> and in July 2022, Markey cited Ring's "[refusal] to commit to not incorporating facial recognition technology in its products" as evidence of the need for legislation to "prohibit use of biometric technology by federal agencies and condition federal grant funding to state and local entities on moratoria on the use of biometric technology."<ref>{{Cite web|title=Senator Markey's Probe into Amazon Ring Reveals New Privacy Problems {{!}} U.S. Senator Ed Markey of Massachusetts|url=https://www.markey.senate.gov/news/press-releases/senator-markeys-probe-into-amazon-ring-reveals-new-privacy-problems|access-date=2023-07-20|website=www.markey.senate.gov|language=en}} ([http://web.archive.org/web/20251016125412/https://www.markey.senate.gov/news/press-releases/senator-markeys-probe-into-amazon-ring-reveals-new-privacy-problems Archived])</ref>

[[Amazon]] has attempted to distance themselves from Ring Ukraine, the branch responsible for developing computer vision and facial recognition solutions. In a statement for release, the general manager of the Kyiv-based office commented, "We are no longer part of a small startup, but a full-fledged R&D center working for one of the world's largest corporations. [We are involved not only in Ring's product line but also in many other Amazon projects. That is,] We are a large Ukrainian team of specialists working on the world market." At legal's request, the general manager was asked to remove the reference to [[Amazon]].<ref>{{Cite web|last=Biddle|first=Sam|date=2020-01-24|title=Ring Ukraine News Suppressed at Amazon's Request, Journalists Say|url=https://theintercept.com/2020/01/24/amazon-ring-ukraine/|access-date=2023-07-20|website=The Intercept|language=en-US |archive-url=http://web.archive.org/web/20251116003522/https://theintercept.com/2020/01/24/amazon-ring-ukraine/ |archive-date=16 Nov 2025}}</ref> "Ring Ukraine" was eventually rebranded as "Squad".<ref>{{Cite web|title=Ring Ukraine office need you to forget they are part of Amazon|url=https://ain.capital/2021/01/29/ring-ukraine-changes-its-name-to-squad/|access-date=2023-07-20|website=AIN.Capital|language=en-US |archive-url=http://web.archive.org/web/20240719174131/https://ain.capital/2021/01/29/ring-ukraine-changes-its-name-to-squad/ |archive-date=19 Jul 2024}}</ref></blockquote>
----

===Alleged user tracking===
''The following section was sourced from [[Wikipedia:Ring_(company)#Allegations_of_user_tracking|Wikipedia]]:''

<blockquote>On January 27, 2020, the Electronic Frontier Foundation concluded that the Ring doorbell app for [[Android]] was sending identifiable personal information– including names, IP addresses, mobile network carriers, persistent IDs, and sensor data–to AppsFlyer, branch.io, [[Meta|Facebook]], and Mixpanel.<ref>{{Cite web|url=https://www.eff.org/deeplinks/2020/01/ring-doorbell-app-packed-third-party-trackers|title=Ring Doorbell App Packed with Third-Party Trackers|last=Budington|first=Bill|date=January 27, 2020|website=Electronic Frontier Foundation|language=en|access-date=January 27, 2020 |archive-url=http://web.archive.org/web/20260120204644/https://www.eff.org/deeplinks/2020/01/ring-doorbell-app-packed-third-party-trackers |archive-date=20 Jan 2026}}</ref><ref>{{Cite web|url=https://www.fastcompany.com/90464883/amazons-ring-will-let-users-opt-out-of-sharing-data-with-other-companies|title=Amazon's Ring will let users opt out of sharing data with other companies|last=Newman|first=Jared|date=February 14, 2020|website=Fast Company|access-date=March 23, 2020 |archive-url=http://web.archive.org/web/20250405183101/https://www.fastcompany.com/90464883/amazons-ring-will-let-users-opt-out-of-sharing-data-with-other-companies |archive-date=5 Apr 2025}}</ref></blockquote>
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===Flock Safety ''(2025-2026)''===
{{Main|Proposed Ring-Flock partnership (2025-2026)}}
Flock and Ring have had a partnership since October 2025, with Flock stating in a blog post how the integration into Ring "makes it easier for neighbors to support one another while keeping control of their own information" and "helps officers save valuable time that would otherwise be spent knocking on doors".<ref>{{Cite web|url=https://www.flocksafety.com/blog/flock-safety-and-ring-partner-to-help-neighborhoods-work-together-for-safer-communities|title=Flock Safety and Ring Partner to Help Neighborhoods Work Together for Safer Communities|date=2025-10-31|website=Flock Safety |archive-url=https://web.archive.org/web/20260220163143/https://www.flocksafety.com/blog/flock-safety-and-ring-partner-to-help-neighborhoods-work-together-for-safer-communities |archive-date=20 Feb 2026}}</ref> Before this announcement, there have been many examples of the state and federal departments (namely DHS) in the United States utilizing the Flock Safety network questionably, despite Amazon stating Ring "does not give ICE videos, feeds, or back-end access".<ref>{{Cite web|url=https://www.theverge.com/news/866003/ring-ice-camera-access-flock|title=Ring says it’s not giving ICE access to its cameras|first=Jennifer|last=Touhy|work=The Verge|date=2026-01-22 |archive-url=http://web.archive.org/web/20260123175555/https://www.theverge.com/news/866003/ring-ice-camera-access-flock |archive-date=23 Jan 2026}}</ref> Laws such as the Third-Party Doctrine imply that information a user voluntarily shares with a third party is not protected by the Fourth Amendment, such as footage uploaded to Amazon's cloud.<ref>{{Cite web|url=https://harvardlawreview.org/print/vol-130/if-these-walls-could-talk-the-smart-home-and-the-fourth-amendment-limits-of-the-third-party-doctrine/|title=If These Walls Could Talk: The Smart Home and the Fourth Amendment Limits of the Third Party Doctrine|date=2017-05-09|work=Harvard Law Review|quote=In doing so, it held that there could not have been a reasonable expectation of privacy here due to the voluntary sharing of the information with a third party and the fact that Smith could not have had a reasonable expectation of privacy in something as nominally informative as the numbers he dialed |archive-url=http://web.archive.org/web/20260214135324/https://harvardlawreview.org/print/vol-130/if-these-walls-could-talk-the-smart-home-and-the-fourth-amendment-limits-of-the-third-party-doctrine/ |archive-date=14 Feb 2026}}</ref>

On February 12, Ring terminated its contract with [[Flock Safety]] over the integration requiring "significantly more time and resources than anticipated".<ref>{{Cite web|url=https://blog.ring.com/about-ring/ring-and-flock-cancel-partnership/|title=Ring and Flock Cancel Partnership|date=2026-02-12|author=Ring|work=Ring Blog |archive-url=http://web.archive.org/web/20260218143503/https://blog.ring.com/about-ring/ring-and-flock-cancel-partnership/ |archive-date=18 Feb 2026}}</ref> On Flock's part, they state "the integration never launched, so no Ring customer videos were ever sent to Flock".<ref>{{Cite web|url=https://www.flocksafety.com/blog/an-update-on-ring-partnership|title=Flock and Ring Cancel Announced Community Requests Integration|date=2026-02-12|work=Flock Safety|access-date=2026-02-13 |archive-url=https://web.archive.org/web/20260220163236/https://www.flocksafety.com/blog/an-update-on-ring-partnership |archive-date=20 Feb 2026}}</ref>

===Search Party ''(2026)''===
On February 8, 2026, Ring would air a commercial for their "search party" feature for the Super Bowl. In the ad, the founder Jamie Siminoff states the feature has helped "more than a dog a day has been reunited with their family" out of 10 million a year.<ref>{{Cite web|url=https://www.404media.co/with-ring-american-consumers-built-a-surveillance-dragnet/|title=With Ring, American Consumers Built a Surveillance Dragnet|date=2026-02-10|work=404Media|first=Jason|last=Koebler |archive-url=http://web.archive.org/web/20260220165139/https://www.404media.co/with-ring-american-consumers-built-a-surveillance-dragnet/ |archive-date=20 Feb 2026}}</ref> Many Ring owners voiced concerns regarding this new feature, with those stating its dystopian and invasive nature.<ref>{{Cite web|url=https://www.reddit.com/r/cybersecurity/comments/1qzrts8/ring_search_party/|title=Ring “Search Party” |work=Reddit|author=u/Check123ok|date=2026-02-08}}</ref> This feature is opt-in by default and can be used alongside a premium "familiar faces" feature.<ref>{{Cite web|url=https://www.eff.org/deeplinks/2026/02/no-one-including-our-furry-friends-will-be-safer-rings-surveillance-nightmare-0|title=No One, Including Our Furry Friends, Will Be Safer in Ring's Surveillance Nightmare|work=EFF|date=2026-02-10|first=Beryl|last=Lipton |archive-url=http://web.archive.org/web/20260220165255/https://www.eff.org/deeplinks/2026/02/no-one-including-our-furry-friends-will-be-safer-rings-surveillance-nightmare-0 |archive-date=20 Feb 2026}}</ref> On February 18, 2026, emails were leaked showing Siminoff saying how Ring "could have potentially been used to help find Charlie Kirk’s killer" in regards to the community requests feature, in addition to a spokesperson saying "the decision [of sharing] remains firmly in the customer’s hands, not ours".<ref>{{Cite web|url=https://www.404media.co/leaked-email-suggests-ring-plans-to-expand-search-party-surveillance-beyond-dogs/|title=Leaked Email Suggests Ring Plans to Expand ‘Search Party’ Surveillance Beyond Dogs|first=Jason|last=Koebler|work=404Media|archive-url=https://web.archive.org/web/20260218144321/https://www.404media.co/leaked-email-suggests-ring-plans-to-expand-search-party-surveillance-beyond-dogs/|archive-date=2026-02-18|url-status=live}}</ref>
==Products==

===Cameras===
*Stick Up Cam (1st generation; 2016)<ref>{{Cite web|url=https://www.cnet.com/reviews/ring-stick-up-cam-review/|title=Ring Stick Up Cam review: Ring's solar-powered security camera fails to outshine rivals|work=CNET|date=2016-12-12|first=Megan|last=Wollerton |archive-url=http://web.archive.org/web/20251023022126/https://www.cnet.com/reviews/ring-stick-up-cam-review/ |archive-date=23 Oct 2025}}</ref>
*Stick Up Cam Battery (2nd generation; 2018)<ref>{{Cite web|url=https://www.zdnet.com/product/ring-stick-up-cam-battery/|title=Ring Stick Up Cam Battery review: An all around security camera, inside and out|first=Jason|last=Cipriani|date=2019-05-22|work=ZDNet |archive-url=http://web.archive.org/web/20240717013357/https://www.zdnet.com/product/ring-stick-up-cam-battery/ |archive-date=17 Jul 2024}}</ref>
*Stick Up Cam Wired (2nd generation; 2018)<ref>{{Cite web|url=https://www.cnet.com/reviews/ring-stick-up-cam-wired-2018-preview/|title=Ring's redesigned Stick Up Cams want a spot inside your home|work=CNET|first=Meghan|last=Wollerton|date=2018-10-18 |archive-url=http://web.archive.org/web/20240810061632/https://www.cnet.com/reviews/ring-stick-up-cam-wired-2018-preview/ |archive-date=10 Aug 2024}}</ref>
*Stick Up Cam Elite (2nd generation; 2018)<ref>{{Cite web|url=https://www.cnet.com/reviews/ring-stick-up-cam-elite-preview/|title=Ring's Stick Up Cam Elite doesn't bother with batteries|work=CNET|date=2018-01-08|first=Megan|last=Wollerton |archive-url=http://web.archive.org/web/20240815080239/https://www.cnet.com/reviews/ring-stick-up-cam-elite-preview/ |archive-date=15 Aug 2024}}</ref>
*Ring Peephole Cam/Door View Cam (1st generation; 2019)<ref name="RingHistory">{{Cite web|url=https://www.aboutamazon.com/news/devices/a-brief-history-of-the-ring-video-doorbell-and-its-evolution-over-the-last-10-years|title=A brief history of the Ring Video Doorbell and its evolution over the last 10 years|work=AmazonNews|date=2023-05-02|first=Jay|last=Moye|access-date=2026-02-19 |archive-url=http://web.archive.org/web/20260204160120/https://www.aboutamazon.com/news/devices/a-brief-history-of-the-ring-video-doorbell-and-its-evolution-over-the-last-10-years |archive-date=4 Feb 2026}}</ref>
*Indoor Cam (1st generation; 2019)<ref>{{Cite web|url=https://www.pcmag.com/reviews/ring-indoor-cam|title=Ring Indoor Cam (2019) Review|work=PCMag|date=2019-12-02|first=John|last=Delaney|archive-url=https://assets.ctfassets.net/2xsswpd01u70/4VsoGg22BdTKWBynhnsvg8/49e66f2cee0e00d10c9cf8ad31f3969a/UK_Indoor_Cam.pdf|archive-date=2019-09-25|url-status=live}}</ref>
*Outdoor Cam (Wired/Battery/Solar)/Stick Up Cam (3rd generation; 2019)<ref>{{Cite web|url=https://forums.woot.com/t/ring-stick-up-cam-battery-or-plug-in-3rd-gen-2019-release/1678290|title=Ring Stick Up Cam (Battery or Plug In) 3rd Gen (2019 release)|work=Woot!|date=2024-09-01|author=wootbot|access-date=2026-02-19 |archive-url=http://web.archive.org/web/20260219191814/https://forums.woot.com/t/ring-stick-up-cam-battery-or-plug-in-3rd-gen-2019-release/1678290 |archive-date=19 Feb 2026}}</ref>
*Indoor Cam (2nd generation; 2023)<ref>{{Cite web|url=https://www.techradar.com/home/home-security/ring-indoor-cam-2nd-gen-review|title=Ring Indoor Cam (2nd gen) review: new privacy shield, but fairly unchanged|work=TechRadar|date=2023-07-07|first=Josephine|last=Watson |archive-url=http://web.archive.org/web/20251002092513/https://www.techradar.com/home/home-security/ring-indoor-cam-2nd-gen-review |archive-date=2 Oct 2025}}</ref>
*Ring Car Cam (1st generation; 2023)<ref name="RingHistory" />
*Ring Pan-Tilt Indoor Camera (1st generation; 2024)<ref>{{Cite web|url=https://www.theverge.com/2024/5/1/24145445/ring-pan-tilt-indoor-cam-colors-price-release-date|title=Ring’s first integrated pan and tilt camera comes in pink|work=The Verge|date=2024-05-01|first=Jennifer|last=Tuohy |archive-url=http://web.archive.org/web/20250818194943/https://www.theverge.com/2024/5/1/24145445/ring-pan-tilt-indoor-cam-colors-price-release-date |archive-date=18 Aug 2025}}</ref>
*Outdoor Cam Plus (1st generation; 2025)<ref name="CEPro">{{Cite web|url=https://www.cepro.com/news/ring-outdoor-cam-plus-powered-by-ring-vision/146895/|title=The New Ring Outdoor Cam Plus is Powered by Ring Vision|date=2025-02-20|first=Robert|last=Archer |archive-url=http://web.archive.org/web/20251009173909/https://www.cepro.com/news/ring-outdoor-cam-plus-powered-by-ring-vision/146895/ |archive-date=9 Oct 2025}}</ref>
*Outdoor Cam Plus PoE (1st generation; 2025)<ref name="CEPro" />
*Outdoor Cam Pro (1st generation; 2025)<ref name="PCMAG">{{Cite web|url=https://www.pcmag.com/news/ring-cameras-get-4k-upgrade-security-cam-network-to-find-lost-dogs|title=Ring Cameras Get 4K Upgrade, Security Cam Network to Find Lost Dogs|date=2025-09-30|work=PCMag|first=James|last=Peckham |archive-url=http://web.archive.org/web/20251127033015/https://www.pcmag.com/news/ring-cameras-get-4k-upgrade-security-cam-network-to-find-lost-dogs |archive-date=27 Nov 2025}}</ref>
*Outdoor Cam Pro PoE (1st generation; 2025)<ref name="PCMAG" />
*Indoor Cam Plus (2nd generation; 2025)<ref name="PCMAG" />

===Chimes===
*Chime (1st generation; 2014)<ref>{{Cite web |title=Chime (1st Gen) |url=https://ring.com/support/products/accessories/chime-gen-1?page=1&redirect=true |url-status=live |archive-url=https://web.archive.org/web/20260219201828/https://ring.com/support/products/accessories/chime-gen-1?page=1&redirect=true |archive-date=19 Feb 2026 |access-date=19 Feb 2026 |website=Ring}}</ref>
*Chime (2nd generation; 2020)<ref name="The Verge">{{Cite web|url=https://www.theverge.com/2020/3/11/21174876/amazon-ring-new-video-doorbell-3-plus-chime-pro-pre-roll|title=Amazon’s Ring announces the Ring Video Doorbell 3 and Video Doorbell 3 Plus|work=The Verge|date=2020-03-11|first=Jay|last=Peters |archive-url=http://web.archive.org/web/20250216123914/https://www.theverge.com/2020/3/11/21174876/amazon-ring-new-video-doorbell-3-plus-chime-pro-pre-roll |archive-date=16 Feb 2025}}</ref>
*Chime (3rd generation; 2025)
*Chime Pro (1st generation; 2020)<ref name="The Verge" />
*Chime Pro (2nd generation; 2025)

===Doorbells===
*Video Doorbell (1st generation; 2014)<ref name="RingHistory" />
*Video Doorbell Pro/Wired Doorbell Plus (1st generation; 2016)<ref name="RingHistory" />
*Video Doorbell 2 (2017)<ref name="RingHistory" />
*Video Doorbell Elite (1st generation; 2017)<ref>{{Cite web|url=https://electricalconnection.com.au/ring-launches-ring-video-doorbell-elite/|title=Ring launches Ring Video Doorbell Elite|first=Simeon|last=Barut|date=2017-10-27|work=Electrical Connection|access-date=2026-02-19 |archive-url=http://web.archive.org/web/20250916051012/https://electricalconnection.com.au/ring-launches-ring-video-doorbell-elite/ |archive-date=16 Sep 2025}}</ref>
*Video Doorbell 3 (2020)<ref name="RingHistory" /><ref name="The Verge" />
*Video Doorbell 3 Plus (2020)<ref name="The Verge" />
*Video Doorbell (2nd generation; 2020)<ref name="RingHistory" />
*Video Doorbell Wired (1st generation; 2021)<ref>{{Cite web|url=https://www.amazon.com/dp/B08CKHPP52|title=Ring Video Doorbell Wired|access-date=2026-02-19|work=Amazon|archive-url=https://web.archive.org/web/20251211064437/https://www.amazon.com/dp/B08CKHPP52|archive-date=2025-12-11|url-status=live}}</ref>
*Video Doorbell Pro 2/Wired Doorbell Pro (2nd generation; 2021)<ref>{{Cite web|url=https://www.techradar.com/news/ring-video-doorbell-pro-2-is-confirmed-and-its-available-to-pre-order-now|title=Ring Video Doorbell Pro 2 is confirmed, and it’s available to pre-order now|work=TechRadar|date=2021-02-24|first=Carrie-Ann|last=Skinner|access-date=2026-02-19 |archive-url=http://web.archive.org/web/20251113211919/https://www.techradar.com/news/ring-video-doorbell-pro-2-is-confirmed-and-its-available-to-pre-order-now |archive-date=13 Nov 2025}}</ref><ref name="RingHistory" />
*Video Doorbell 4 (2024)<ref name="RingHistory" />
*Battery Doorbell Plus (1st generation; 2023)<ref>{{Cite web|url=https://en-uk.ring.com/blogs/alwayshome/ring-launches-battery-video-doorbell-plus-our-most-significant-battery-doorbell-update-yet|title=Ring Launches Battery Video Doorbell Plus, Our Most Significant Battery Doorbell Update Yet.|date=2023-03-08|work=Ring UK|access-date=2026-02-19 |archive-url=http://web.archive.org/web/20250913202559/https://en-uk.ring.com/blogs/alwayshome/ring-launches-battery-video-doorbell-plus-our-most-significant-battery-doorbell-update-yet |archive-date=13 Sep 2025}}</ref>
*Battery Doorbell (1st generation; 2024)<ref>{{Cite web|url=https://www.amazon.com/Ring-Battery-Doorbell-Head-to-Toe-Video-Satin-Nickel/dp/B0BZWRSRWV|title=Ring Battery Doorbell - Video Doorbell Camera|work=Amazon|access-date=2026-02-19|archive-url=https://web.archive.org/web/20260218220602/https://www.amazon.com/Ring-Battery-Doorbell-Head-to-Toe-Video-Satin-Nickel/dp/B0BZWRSRWV|archive-date=2026-02-18|url-status=live}}</ref>
*Battery Doorbell Pro (1st generation; 2024)<ref>{{Cite web|url=https://www.techradar.com/home/home-security/ring-battery-video-doorbell-pro-review|title=Ring Battery Video Doorbell Pro review: Ring upgrades last year’s Battery Doorbell Plus|work=TechRadar|first=Les|last=Watson|date=2024-03-19 |archive-url=http://web.archive.org/web/20260118202310/https://www.techradar.com/home/home-security/ring-battery-video-doorbell-pro-review |archive-date=18 Jan 2026}}</ref>

*Wired Doorbell Plus (2nd generation; 2025)
*Wired Doorbell Pro (3rd generation; 2025)
*Wired Doorbell Elite (2nd generation; 2025)<ref>{{Cite web |title=Ring Wired Doorbell Elite - 4K Video Doorbell |url=https://www.amazon.com/Ring-Wired-Doorbell-Elite-Deep-Silver/dp/B0FT74NT34 |url-status=live |archive-url=https://web.archive.org/web/20260219181957/https://www.amazon.com/Ring-Wired-Doorbell-Elite-Deep-Silver/dp/B0FT74NT34 |archive-date=2026-02-19 |access-date= |work=Amazon}}</ref>

===Floodlights===
*Floodlight Cam (1st Generation; 2017)<ref>{{Cite web |title=Floodlight Cam (1st Gen) |url=https://ring.com/support/products/cameras/floodlight-cam-gen-1?page=1 |url-status=live |archive-url= |archive-date= |access-date=19 Feb 2026 |website=Ring}}</ref>
*Floodlight Cam Plus (1st generation; 2021)<ref>{{Cite web|url=https://www.amazon.com/Ring-Floodlight-Cam-Wired-Plus/dp/B08F6GPQQ7/|title=Ring Floodlight Cam Wired Plus (newest model), Outdoor home or business security with motion-activated 1080p HD video and floodlights, White |work=Amazon|access-date=2026-02-19 |archive-url=http://web.archive.org/web/20260219203704/https://www.amazon.com/Ring-Floodlight-Cam-Wired-Plus/dp/B08F6GPQQ7/ |archive-date=19 Feb 2026}}</ref>
*Floodlight Cam Wired Pro (1st generation; 2021)<ref>{{Cite web|url=https://www.cnet.com/home/security/ring-brings-radar-to-a-new-spotlight-camera/|title=Ring brings radar to a new floodlight camera |work=CNET|date=2021-04-07|first=David|last=Priest |archive-url=http://web.archive.org/web/20240808111612/https://www.cnet.com/home/security/ring-brings-radar-to-a-new-spotlight-camera/ |archive-date=8 Aug 2024}}</ref>
*Floodlight Cam Pro (2nd generation; 2025)<ref>{{Cite web|url=https://www.amazon.com/dp/B0F67KWWQH|title=Ring Floodlight Cam Pro, Wired (newest model), Home or business security, Retinal 4K with wide-angle video, 10x Enhanced Zoom, and 2000 Lumen Floodlights, White|work=Amazon|access-date=2026-02-19 |archive-url=http://web.archive.org/web/20260219203134/https://www.amazon.com/dp/B0F67KWWQH |archive-date=19 Feb 2026}}</ref><ref name="PCMAG" />

===Others===
*Smart Lighting Bridge (1st generation; 2019)<ref>{{Cite web|url=https://www.pcworld.com/article/2806681/ring-has-discontinued-its-least-expensive-smart-lighting-hub.html|title=Ring has discontinued its least expensive smart lighting hub|date=2025-06-06|work=PCWorld|first=Ben|last=Patterson |archive-url=http://web.archive.org/web/20250607193633/https://www.pcworld.com/article/2806681/ring-has-discontinued-its-least-expensive-smart-lighting-hub.html |archive-date=7 Jun 2025}}</ref>
*Ring Bridge (2nd generation; TBA)

===Spotlights===
*Spotlight Cam Wired/Solar/Battery/Mount (1st generation; 2017)<ref>{{Cite web|url=https://www.macrumors.com/2017/07/31/ring-spotlight-cam/|title=Ring Debuts New Spotlight Cam With Wired, Battery, and Solar Models for Home Security|date=2017-07-31|work=MacRumors|first=Eric|last=Slivka |archive-url=http://web.archive.org/web/20251204212237/https://www.macrumors.com/2017/07/31/ring-spotlight-cam/ |archive-date=4 Dec 2025}}</ref>
*Spotlight Cam Plus Wired/Solar/Battery/Plug-In (1st generation; 2022)<ref name="PCMAG2">{{Cite web|url=https://www.pcmag.com/news/ring-spotlight-cam-gets-a-pro-upgrade-with-3d-motion-radar-birds-eye-view|title=Ring Spotlight Cam Gets a Pro Upgrade With 3D Motion Radar, Bird's Eye View|first=Chloe|last=Albanesius|date=2022-09-28|work=PCMag |archive-url=http://web.archive.org/web/20241205194631/https://www.pcmag.com/news/ring-spotlight-cam-gets-a-pro-upgrade-with-3d-motion-radar-birds-eye-view |archive-date=5 Dec 2024}}</ref>
*Spotlight Cam Pro Wired/Solar/Battery/Plug-In (1st generation; 2022)<ref name="PCMAG2" />
*Spotlight Cam Pro (2nd generation; 2025)<ref name="PCMAG" /><ref>{{Cite web|url=https://www.target.com/p/ring-spotlight-cam-pro-2nd-gen-plug-in-retinal-4k-for-ultra-clear-video-10x-enhanced-zoom-2-led-spotlights-to-illuminate-key-outdoor-areas-black/-/A-94965503|title=Ring Spotlight Cam Pro 2nd Gen Plug-In Retinal 4K for Ultra-Clear Video, 10x Enhanced Zoom, 2 LED Spotlights to Illuminate Key Outdoor Areas - Black|work=Target|date=2025-10-29|access-date=2026-02-19 |archive-url=http://web.archive.org/web/20260219203355/https://www.target.com/p/ring-spotlight-cam-pro-2nd-gen-plug-in-retinal-4k-for-ultra-clear-video-10x-enhanced-zoom-2-led-spotlights-to-illuminate-key-outdoor-areas-black/-/A-94965503 |archive-date=19 Feb 2026}}</ref>
===Security systems===


*Alarm Base Station (1st generation; 2018)<ref>{{Cite web|url=https://www.smarthomegeeks.co.uk/news/ring-alarm-release-date-in-usa/|title=Ring Alarm release date…in USA|date=2018-06-13|work=Smart Home Geeks UK|access-date=2026-02-19 |archive-url=http://web.archive.org/web/20251011171225/https://www.smarthomegeeks.co.uk/news/ring-alarm-release-date-in-usa/ |archive-date=11 Oct 2025}}</ref>
*Alarm Base Station (2nd generation; 2020)<ref>{{Cite web|url=https://www.cgmagonline.com/review/hardware/ring-alarm-system-2nd-gen-review/|title=Ring Alarm System 2nd Gen Review|date=2020-11-27|first=Brendan|last=Frye|work=CGM Tech|access-date=2026-02-19 |archive-url=http://web.archive.org/web/20240806090256/https://www.cgmagonline.com/review/hardware/ring-alarm-system-2nd-gen-review/ |archive-date=6 Aug 2024}}</ref>
*Alarm Pro Base Station (1st generation; 2021)<ref>{{Cite web|url=https://www.theverge.com/2021/9/28/22692073/ring-alarm-pro-amazon-event-release-date-specs-price-features|title=Amazon’s new Ring Alarm Pro combines a security system with an Eero router|work=The Verge|date=2021-09-28|first=Jennifer|last=Pattison|access-date=2026-02-19 |archive-url=http://web.archive.org/web/20260212034559/https://www.theverge.com/2021/9/28/22692073/ring-alarm-pro-amazon-event-release-date-specs-price-features |archive-date=12 Feb 2026}}</ref>

==See also==
*[[Arlo]]
*[[Axis]]
*[[Blink]]
*[[Eufy]]
*[[Samsung SmartCam]]
*[[Wyze]]

==References==
<references />
[[Category:Amazon]]

File:Blink v5.1 UK+ PSTI Statement Of Compliance.pdf

2026-05-06T20:39:55Z

Mr Pollo:

== Summary ==
Recently updated document from Amazon legal regarding Blink camera support in the Great Britain market. Was updated over a week ago from upload date.

https://support.blinkforhome.com/en_GB/issues-with-your-camera/blink-device-software-security-updates -> https://blinkforhome.com/terms-conditions-and-notices-uk -> https://blinkforhome.com/s/Blink_v51_UK-_PSTI_Statement_Of_Compliance.pdf

https://static1.squarespace.com/static/5e21c06a08d2fc435f20e6c5/t/69f965ad93cf6d14bfef6c1d/1777952173711/Blink_v5.1_UK+_PSTI_Statement_Of_Compliance.pdf

Blink

2026-05-06T20:33:42Z

Mr Pollo: /* Planned obsolescence */

{{CompanyCargo
|Founded=2009
|Industry=Home security
|Logo=Blink.png
|ParentCompany=Amazon
|Type=Subsidiary
|Website=https://blinkforhome.com/
|Description=IoT camera manufacturer acquired by Amazon in 2017. Since 2020, the cameras require a subscription for cloud storage and other necessary features.
}}
'''{{wplink|Blink Home |Blink}}''' is a manufacturer of home security cameras owned by [[Amazon]]. The company was acquired from Immedia Semiconductor as a subsidiary in 2017.<ref>{{Cite web|url=https://www.androidcentral.com/amazon-buys-smart-doorbell-and-camera-maker-blink|title=Amazon buys smart doorbell and camera maker Blink|first=Joe|last=Maring|date=2017-12-22|work=Android Central|access-date=2025-03-15|archive-url=https://web.archive.org/web/20231103194309/https://www.androidcentral.com/amazon-buys-smart-doorbell-and-camera-maker-blink|archive-date=2023-11-03|url-status=live}}</ref>
==Consumer impact summary==
====Freedom====
Users are limited to the Blink app to manage their cameras, although there are plugins for services, such as Home Assistant.<ref>{{Cite web|url=https://www.home-assistant.io/integrations/blink/|title=Blink - Home Assistant|work=Home Assistant|access-date=2025-03-15|archive-url=https://web.archive.org/web/20250118100349/https://www.home-assistant.io/integrations/blink/|archive-date=2025-01-18|url-status=live}}</ref>

====Privacy====
According to the privacy policy, users are allowed to delete their accounts through the app and manage customer support's temporary access to cameras during calls. In November 2020, [[Mozilla]] reviewed the Blink system's privacy features and gave it a neutral rating.<ref>{{Cite web|url=https://foundation.mozilla.org/en/privacynotincluded/blink-security-cameras/|title=Blink Security Cameras|work=Mozilla Foundation|date=2020-11-08|access-date=2025-03-17|archive-url=https://web.archive.org/web/20241207170712/https://foundation.mozilla.org/en/privacynotincluded/blink-security-cameras/|archive-date=2024-12-07|url-status=live}}</ref>

====Business model====
In 2017, Blink cameras were free to use, though an optional "Blink Seecurity" system could be bought for $9.99/m or $19.99/m depending on the monitoring option.<ref>{{Cite web|url=https://www.theverge.com/circuitbreaker/2017/1/2/14052292/blink-camera-seecurity-price-date|title=Little Blink camera expands into whole-home security, for a price|first=Thomas|last=Ricker|work=TheVerge|date=2017-01-02|access-date=2025-03-17|archive-url=https://web.archive.org/web/20241208013316/https://www.theverge.com/circuitbreaker/2017/1/2/14052292/blink-camera-seecurity-price-date|archive-date=2024-12-08|url-status=live}}</ref> The $90 million acquisition by Amazon was mostly in part to obtain the “energy-efficient processor technology” and to differentiate from other smart home companies with 2-year battery life for cameras.<ref>{{Cite web|url=https://www.geekwire.com/2019/amazons-blink-unveils-new-security-camera-proprietary-chip-enables-two-year-battery-life/|title=Amazon’s Blink unveils new security camera with ‘exclusive’ chip and two-year battery life|first=Todd|last=Bishop|date=2019-05-09|access-date=2025-03-17|work=GeekWire|archive-url=https://web.archive.org/web/20240306095929/https://www.geekwire.com/2019/amazons-blink-unveils-new-security-camera-proprietary-chip-enables-two-year-battery-life/|archive-date=2024-03-06|url-status=live}}</ref>

As of 2021, the business model of Blink relies on users spending monthly or yearly on a Blink subscription plan after the purchase of the cameras.<ref name="SubAmazon">{{Cite web|url=https://www.amazon.com/Blink-Plus-Plan-monthly-auto-renewal/dp/B08JHCVHTY|title=Blink Subscription Plus Plan with monthly auto-renewal|work=Amazon|access-date=2025-03-15|archive-url=https://web.archive.org/web/20250211004340/https://www.amazon.com/Blink-Plus-Plan-monthly-auto-renewal/dp/B08JHCVHTY|archive-date=2025-02-11|url-status=live}}</ref> Before the introduction of subscriptions, Blink significantly increased their user base by offering free cloud storage and devices with battery life<ref>{{Cite web|url=https://www.amazon.com/Blink-XT2-Outdoor-Security-included/dp/B096ZZ923V|title=Blink XT2 Outdoor/Indoor Smart Security Camera with cloud storage included, 2-way audio, 2-year battery life – 2 camera kit (Used Condition) |work=Amazon|access-date=2025-03-17|archive-url=https://web.archive.org/web/20210908232302/https://www.amazon.com/Blink-XT2-Outdoor-Security-included/dp/B096ZZ923V?smid=A1KWJVS57NX03I&linkCode=sl1&tag=achrafourahoa-20&linkId=2ecbff960d0de3882b6c61a323b5e943&language=en_US&ref_=as_li_ss_tl|archive-date=2021-09-08|url-status=dead}}</ref>

====Market control====
Blink is one of the most well known battery-powered camera brands.<ref>{{Cite web|url=https://www.cnet.com/home/security/best-wireless-home-security-cameras/|title=Best Wireless Home Security Cameras of 2025 |first1=Tyler|last1=Lacoma|first2=Macy|last2=Meyer|work=CNET|access-date=2025-03-15|archive-url=https://web.archive.org/web/20250313015340/https://www.cnet.com/home/security/best-wireless-home-security-cameras/|archive-date=2025-03-13|url-status=live}}</ref> Though there are others such as from [[TP-Link]], [[Arlo]], [[wikipedia:Google_Nest|Nest]], and [[Eufy]].<ref>{{Cite web|url=https://www.nytimes.com/wirecutter/reviews/best-wireless-outdoor-home-security-camera/|title=The Best Outdoor Security Camera|first=Rachel|last=Cericola|work=New York Times Wirecutter|access-date=2025-03-15|archive-url=https://web.archive.org/web/20250313010507/https://www.nytimes.com/wirecutter/reviews/best-wireless-outdoor-home-security-camera/|archive-date=2025-03-13|url-status=live}}</ref>

==Incidents==

===Introduction of subscription model===
[[File:Blink subscription chart.png|right|thumb|alt=|Price chart for subscriptions as of March 2025.]]
With the release of the Outdoor 3 and Mini<ref>{{Cite web|url=https://www.techhive.com/article/578452/the-blink-mini-indoor-camera-is-blinks-least-expensive-cam-yet.html|title=The new $35 Blink Mini indoor camera is Blink’s least expensive cam yet|first=Ben|last=Patterson|work=Tech Hive|date=2020-04-02|access-date=2025-03-10|archive-url=https://web.archive.org/web/20220524034607/https://www.techhive.com/article/578452/the-blink-mini-indoor-camera-is-blinks-least-expensive-cam-yet.html|archive-date=2022-05-24|url-status=live}}</ref> in 2020, Blink began switching from a free cloud model to a subscription system (finalized in early 2021<ref>{{Cite web|url=https://www.techhive.com/article/579287/blink-announces-new-storage-options.html|title=Amazon’s Blink offers new storage options for its home security camera line|first=Micheal|last=Brown|work=Tech Hive|date=2021-03-19|access-date=2025-03-10|archive-url=https://web.archive.org/web/20220122142210/https://www.techhive.com/article/579287/blink-announces-new-storage-options.html|archive-date=2022-01-22|url-status=live}}</ref>). The "basic plan" only allows 1 device per account ($3/m or $30/y<ref name="SubAmazon" />), while the "plus plan" allows for unlimited devices and includes an extended device warranty ($10/m or $100/y<ref name="SubAmazon" />).<ref>{{Cite web|url=https://support.blinkforhome.com/en_GB/subscriptions/purchase-blink-subscription-plan|title=Purchasing and Managing Blink Subscription Plans (US) |work=Blink|access-date=2025-03-15|archive-url=http://web.archive.org/web/20251007211653/https://support.blinkforhome.com/en_GB/subscriptions/purchase-blink-subscription-plan|archive-date=7 Oct 2025|url-status=live}}</ref> Previous accounts with Indoor, XT, or XT2 devices were given "legacy" status, which allowed for 7,200 seconds of free cloud storage per sync module.<ref>{{Cite web|url=https://support.blinkforhome.com/en_GB/using-your-camera/blink-storage-options|title=Blink Storage Options|work=Blink|access-date=2025-03-15|archive-url=http://web.archive.org/web/20251008100311/https://support.blinkforhome.com/en_GB/using-your-camera/blink-storage-options|archive-date=8 Oct 2025|url-status=live}}</ref> Some users with legacy accounts have had issues where the app would have users on a "30 day trial period" when upgrading cameras.<ref>{{Cite web|url=https://www.reddit.com/r/blinkcameras/comments/16gft91/is_legacy_account_gone/|title=Is legacy account gone? : r/blinkcameras|author=u/SandiB14|work=Reddit|archive-url=http://web.archive.org/web/20230912031923/https://old.reddit.com/r/blinkcameras/comments/16gft91/is_legacy_account_gone/|archive-date=12 Sep 2023|url-status=live}}</ref>

Users have complained the app forces you into purchasing a subscription even with local storage, with one user alleging without one they cannot filter clips, cannot have stable doorbell live views, and clip names on the Sync Module 2 local storage are random numbers instead of dates, though others have reported different experiences without a subscription.<ref>{{Cite web|url=https://www.reddit.com/r/blinkcameras/comments/yvqzz6/the_truth_about_blink_without_a_subscription/|title=The Truth about Blink without a subscription. : r/blinkcameras|author=u/sonnythemoney|work=Reddit|date=2022-11-15|access-date=2025-03-10|archive-url=https://web.archive.org/web/20260222213107/https://old.reddit.com/r/blinkcameras/comments/yvqzz6/the_truth_about_blink_without_a_subscription/|archive-date=22 Feb 2026|url-status=live}}</ref>

On October 8, 2025, Blink increased the price of the basic tier by $.99/m & $9.99/y, with plus by $1.99/m & $19.99/m as this was done "to reflect the benefits and improved features we’ve added, such as Moments, Person and Vehicle Detection".<ref>{{Cite web|url=https://support.blinkforhome.com/en_US/subscriptions/blink-subscription-plan-changes|title=Blink Subscription Plan Changes Starting October 8, 2025 |work=Blink|access-date=2026-02-16|archive-url=http://web.archive.org/web/20250909003517/https://support.blinkforhome.com/en_US/subscriptions/blink-subscription-plan-changes|archive-date=9 Sep 2025|url-status=live}}</ref> The company doubts this as being "the first time since 2021" they increased the price of subscriptions, with outlets noting the 1-3 year price lock existing users can get on the Amazon website.<ref>{{Cite web|url=https://www.neowin.net/news/blink-jacks-up-prices-for-its-basic-and-plus-subscription-plans/|title=Blink jacks up prices for its Basic and Plus subscription plans |first=David|last=Uzondu|date=2025-09-09|work=Neowin|access-date=2026-02-16 |archive-url=http://web.archive.org/web/20260216212154/https://www.neowin.net/news/blink-jacks-up-prices-for-its-basic-and-plus-subscription-plans/ |archive-date=16 Feb 2026}}</ref>
<gallery>
File:Blink legacy account chart.jpg|Chart for legacy account privileges.
File:Blink legacy account popup.png|Popup given to legacy accounts.
</gallery>
===Account bans for Homebridge use===
On April 16, 2021, it was reported that Blink accounts using a third-party Homebridge integration were banned.<ref>{{Cite web|url=https://www.theverge.com/22381356/blink-homebridge-crackdown-amazon-subscriptions|title=Why does Amazon hate its most enthusiastic smart home fans?|first=Thomas|last=Ricker|date=2021-04-16|work=TheVerge|access-date=2025-03-15|archive-url=https://web.archive.org/web/20250115210400/https://www.theverge.com/22381356/blink-homebridge-crackdown-amazon-subscriptions|archive-date=2025-01-15|url-status=live}}</ref> The reasons stated by Blink were "due to unsupported scripts or apps running on your system" and "the only automation that is permitted for use with the Blink system is through Alexa and/or IFTTT". According to Colin Bendell, the developer of the plugin, he states that 10,000 users of the plugin "is probably small potatoes for Amazon", as there were over 1 million downloads of the Android app.<ref>{{Cite web|url=https://play.google.com/store/apps/details?id=com.immediasemi.android.blink|title=Blink Home Monitor|work=Google Play|access-date=2025-03-15|archive-url=https://web.archive.org/web/20210728214821/https://play.google.com/store/apps/details?id=com.immediasemi.android.blink|archive-date=2021-07-28|url-status=dead}}</ref> According to an email exchange with Blink, the company was willing to re-enable a flagged account if the user's third party scripts to acquire motion clips were disabled permanently.<ref>{{Cite web|url=https://static.xtremeownage.com/blog/2022/reasons-to-avoid-cloud-based-automation-products/#amazon-ring-blink-etc|title=Reasons to avoid cloud-based home automation products|author=XtremeOwnage|date=2022-12-01|access-date=2025-10-03|website=xtremeownage.com |url-status=live |archive-url=http://web.archive.org/web/20260108023809/https://static.xtremeownage.com/blog/2022/reasons-to-avoid-cloud-based-automation-products/ |archive-date=8 Jan 2026}}</ref>

===Planned obsolescence===
For older cameras such as the Indoor, XT, and XT2, the local storage option for the Sync Module 2 cannot be utilized.<ref name="localstorage">{{Cite web|url=https://support.blinkforhome.com/en_GB/using-your-sync-module/sync-module-2-local-storage-operation|title=Blink Storage Options|work=Blink|access-date=2025-03-15|archive-url=https://web.archive.org/web/20260222213151/https://support.blinkforhome.com/en_GB/using-your-sync-module/sync-module-2-local-storage-operation|archive-date=22 Feb 2026|url-status=live}}</ref> The local storage only exists for the Mini, Doorbell, and Outdoor 3 & 4 model cameras on the Sync Module 2, with the maximum amount of attached storage being 256gb.<ref name="localstorage" /> Although the inclusion of previous camera models in local storage can be changed with a software update, that has not occurred.

In February 2026, Blink changed their support of the Blink Outdoor 3 and first generation Video Doorbell from being supported with software updates to at least December 31, 2029 to being "No longer guaranteed".<ref>{{Cite web |author=@ChickenLover_YT |date=2026-02-20 |title=Chicken Man on X: |url=https://nitter.catsarch.com/ChickenLover_YT/status/2024882350132191484 |url-status=live |archive-url=https://web.archive.org/web/20260322124623/https://nitter.catsarch.com/ChickenLover_YT/status/2024882350132191484 |archive-date=22 Mar 2026 |work=X.com |quote=.@blinkforhome This is absolute BULLSHIT. If you can't keep on your promises of supporting a device for another 3 years, then you should be sued into oblivion. Please share this around @404mediaco @arstechnica}}</ref> Users with these devices were not notified by Blink through the app or email regarding this change.<ref>{{Cite web |author=@ChickenLover_YT |date=2026-02-20 |title=Chicken Man on X: |url=https://nitter.catsarch.com/ChickenLover_YT/status/2024884406117085418 |url-status=live |archive-url=https://web.archive.org/web/20260322124641/https://nitter.catsarch.com/ChickenLover_YT/status/2024884406117085418 |archive-date=22 Mar 2026 |work=X.com |quote=I was not notified by Blink in the app or email regarding this either, I had to look at the support page myself to check out of curiosity.}}</ref>

On April 26, 2026, a UK PSTI Statement of Compliance letter signed by Amazon legal was posted on the Blink website.<ref>{{Cite web|url=https://blinkforhome.com/s/Blink_v51_UK-_PSTI_Statement_Of_Compliance.pdf|title=UK PSTI Statement of Compliance|work=Blink|date=2026-04-26|first=Jason|last=Mitura|access-date=2026-05-06}}</ref> After that, the Outdoor 3 and Video Doorbell were given back their promised support with an additional year added.

<gallery>
Blink Outdoor 3 Software Support 10-2025.png|Supported in October 2025
Blink Outdoor 3 Software Support 02-2026.png|Unsupported in February 2026
Blink Outdoor 3 Software Support 05-2026.png|Supported (again) in May 2026
Blink v5.1 UK+ PSTI Statement Of Compliance.pdf|PSTI Statement Of Compliance (April 2026)
</gallery>

===Enshitification===
Newer cameras such as the Blink Mini 2, Outdoor 4, Wired Floodlight, and Video Doorbell do not include motion snapshots in notifications as a result of "Early Notification".<ref>{{Cite web |author= |title=What are Image Notifications? |url=https://support.blinkforhome.com/en_US/using-your-camera/image-notifications |website=Blink |date= |access-date=30 Jul 2025 |url-status=live |archive-url=http://web.archive.org/web/20251018095921/https://support.blinkforhome.com/en_US/using-your-camera/image-notifications |archive-date=18 Oct 2025}}</ref> This is enabled by default and there is no way for the consumer to disable this setting through the app. Users have shared their frustrations with this change, with one user on [[Reddit]] (u/Runner-170) commenting: <blockquote>New Outdoor 4 cameras (I bought 2 two months ago) and very disappointing. First there extended range feature is questionable. Second and most important to me Outdoor 4 cameras do not work with Amazon Echo Dot motion announcement.

I have two older cameras 4-5 years, and they work fine. These announcements work very well obviously letting you know there has been some motion detected. I have been chatting with Blink tech support, and they know there is a known issue but have no information as to when they will fix.

Hard to believe old equipment works new does not. Hard to believe someone doesn't have time to look at the software code to identify error code and copy over. I would think management would step in, as this should be easy fix; not to mention the bad publicity of selling new cameras that don't work well. No quality assurance.

Very frustrating; I am thinking of sending them back and getting the older camera model.<ref>{{Cite web |author=darkmoon24 |title=Updated half of my cameras to Blink Outdoor 4 and they don't show an image preview on notification but old ones still do? |url=https://old.reddit.com/r/blinkcameras/comments/17z3trn/updated_half_of_my_cameras_to_blink_outdoor_4_and/ |website=[[Reddit]] |date=19 Nov 2023 |access-date=11 Aug 2025 |url-status=live |archive-url=https://web.archive.org/web/20260222213233/https://old.reddit.com/r/blinkcameras/comments/17z3trn/updated_half_of_my_cameras_to_blink_outdoor_4_and/ |archive-date=22 Feb 2026}}</ref></blockquote>
<gallery>
Blink Outdoor 3 notification.jpg|alt=Motion notification from Outdoor 3 camera (2020 model).|Motion notification from Outdoor 3 camera (2020 model).
Blink Outdoor 4 notification.jpg|alt=Motion notification from Outdoor 4 camera (2024 model).|Motion notification from Outdoor 4 camera (2024 model).
</gallery>

==Products==
*Modules
**Sync Module (2016)<ref name="BDSSU">{{Cite web|url=https://support.blinkforhome.com/en_GB/blink-device-software-security-updates|title=Blink Device Software Security Updates|work=Blink|access-date=2025-10-03|archive-url=http://web.archive.org/web/20251004104021/https://support.blinkforhome.com/en_GB/blink-device-software-security-updates|archive-date=4 Oct 2025|url-status=live}}</ref>
**Sync Module 2 (2020)<ref name="BDSSU" />
**Sync Module XR (2024)<ref name="BP">{{Cite web|url=https://blinkforhome.com/products|title=Cameras and Systems|work=Blink|access-date=2025-03-15|archive-url=https://web.archive.org/web/20250304063735/https://blinkforhome.com/products|archive-date=2025-03-04|url-status=live}}</ref>
**Sync Module Core (2025)<ref name="BDSSU" />
*Cameras
**Blink Indoor (2016)<ref name="BDSSU" />
**Blink XT (2017)<ref name="BDSSU" />
**Blink XT2 (2018)<ref name="BDSSU" />
**Blink Outdoor 3 (2020)<ref name="BP" />
**Blink Indoor 3 (2020)<ref name="BDSSU" />
**Blink Mini (2020)<ref name="BDSSU" />
**Mini Pan-Tilt (2022)<ref name="BP" />
**Blink Outdoor 4 (2023)<ref name="BP" />
**Blink Mini 2 (2024)<ref name="BP" />
**Blink Outdoor 2K+ (2025)<ref name="BDSSU" />
**Blink Mini 2K+ (2025)<ref name="BDSSU" />
**Blink Arc (2025)<ref>{{Cite web|url=https://www.aboutamazon.com/news/devices/blink-arc-outdoor-camera-2k-home-security|date=2025-09-30|author=Amazon Staff|title=Blink unveils its all-new 2K camera lineup|access-date=2026-02-22|archive-url=https://web.archive.org/web/20260116061551/https://www.aboutamazon.com/news/devices/blink-arc-outdoor-camera-2k-home-security|archive-date=2026-01-16|url-status=live}}</ref>
*Doorbell
**Video Doorbell (2021)<ref name="BP" />
**Video Doorbell (2nd Gen) (2025)<ref name="BP" />
**Video Doorbell 2K+ (wired/battery) (2026)<ref>{{Cite web|url=https://www.aboutamazon.com/news/devices/blink-2k-video-doorbells-launch|title=Blink debuts its first 2K video doorbells, delivering premium clarity|author=Amazon staff|date=2026-05-06|work=Amazon News}}</ref>
*Floodlights
**Wired Floodlight Camera (2023)<ref name="BP" />
**Outdoor 3 Floodlight Camera (2020)<ref name="BP" />
**Outdoor 4 Floodlight Camera (2023)<ref name="BP" />

==References==
<references />
[[Category:Amazon]]

File:Blink Outdoor 3 Software Support 05-2026.png

2026-05-06T20:31:58Z

Mr Pollo: Change appears on both US and GB pages *https://support.blinkforhome.com/en_US/issues-with-your-camera/blink-device-software-security-updates *https://support.blinkforhome.com/en_GB/issues-with-your-camera/blink-device-software-security-updates :File:Blink v5.1 UK+ PSTI Statement Of Compliance.pdf

== Summary ==
Change appears on both US and GB pages

*https://support.blinkforhome.com/en_US/issues-with-your-camera/blink-device-software-security-updates
*https://support.blinkforhome.com/en_GB/issues-with-your-camera/blink-device-software-security-updates

[[:File:Blink v5.1 UK+ PSTI Statement Of Compliance.pdf]]

Blink

2026-05-06T20:30:50Z

Mr Pollo: I hope the British government actually pressed Amazon about the premature end of support for this to happen.

{{CompanyCargo
|Founded=2009
|Industry=Home security
|Logo=Blink.png
|ParentCompany=Amazon
|Type=Subsidiary
|Website=https://blinkforhome.com/
|Description=IoT camera manufacturer acquired by Amazon in 2017. Since 2020, the cameras require a subscription for cloud storage and other necessary features.
}}
'''{{wplink|Blink Home |Blink}}''' is a manufacturer of home security cameras owned by [[Amazon]]. The company was acquired from Immedia Semiconductor as a subsidiary in 2017.<ref>{{Cite web|url=https://www.androidcentral.com/amazon-buys-smart-doorbell-and-camera-maker-blink|title=Amazon buys smart doorbell and camera maker Blink|first=Joe|last=Maring|date=2017-12-22|work=Android Central|access-date=2025-03-15|archive-url=https://web.archive.org/web/20231103194309/https://www.androidcentral.com/amazon-buys-smart-doorbell-and-camera-maker-blink|archive-date=2023-11-03|url-status=live}}</ref>
==Consumer impact summary==
====Freedom====
Users are limited to the Blink app to manage their cameras, although there are plugins for services, such as Home Assistant.<ref>{{Cite web|url=https://www.home-assistant.io/integrations/blink/|title=Blink - Home Assistant|work=Home Assistant|access-date=2025-03-15|archive-url=https://web.archive.org/web/20250118100349/https://www.home-assistant.io/integrations/blink/|archive-date=2025-01-18|url-status=live}}</ref>

====Privacy====
According to the privacy policy, users are allowed to delete their accounts through the app and manage customer support's temporary access to cameras during calls. In November 2020, [[Mozilla]] reviewed the Blink system's privacy features and gave it a neutral rating.<ref>{{Cite web|url=https://foundation.mozilla.org/en/privacynotincluded/blink-security-cameras/|title=Blink Security Cameras|work=Mozilla Foundation|date=2020-11-08|access-date=2025-03-17|archive-url=https://web.archive.org/web/20241207170712/https://foundation.mozilla.org/en/privacynotincluded/blink-security-cameras/|archive-date=2024-12-07|url-status=live}}</ref>

====Business model====
In 2017, Blink cameras were free to use, though an optional "Blink Seecurity" system could be bought for $9.99/m or $19.99/m depending on the monitoring option.<ref>{{Cite web|url=https://www.theverge.com/circuitbreaker/2017/1/2/14052292/blink-camera-seecurity-price-date|title=Little Blink camera expands into whole-home security, for a price|first=Thomas|last=Ricker|work=TheVerge|date=2017-01-02|access-date=2025-03-17|archive-url=https://web.archive.org/web/20241208013316/https://www.theverge.com/circuitbreaker/2017/1/2/14052292/blink-camera-seecurity-price-date|archive-date=2024-12-08|url-status=live}}</ref> The $90 million acquisition by Amazon was mostly in part to obtain the “energy-efficient processor technology” and to differentiate from other smart home companies with 2-year battery life for cameras.<ref>{{Cite web|url=https://www.geekwire.com/2019/amazons-blink-unveils-new-security-camera-proprietary-chip-enables-two-year-battery-life/|title=Amazon’s Blink unveils new security camera with ‘exclusive’ chip and two-year battery life|first=Todd|last=Bishop|date=2019-05-09|access-date=2025-03-17|work=GeekWire|archive-url=https://web.archive.org/web/20240306095929/https://www.geekwire.com/2019/amazons-blink-unveils-new-security-camera-proprietary-chip-enables-two-year-battery-life/|archive-date=2024-03-06|url-status=live}}</ref>

As of 2021, the business model of Blink relies on users spending monthly or yearly on a Blink subscription plan after the purchase of the cameras.<ref name="SubAmazon">{{Cite web|url=https://www.amazon.com/Blink-Plus-Plan-monthly-auto-renewal/dp/B08JHCVHTY|title=Blink Subscription Plus Plan with monthly auto-renewal|work=Amazon|access-date=2025-03-15|archive-url=https://web.archive.org/web/20250211004340/https://www.amazon.com/Blink-Plus-Plan-monthly-auto-renewal/dp/B08JHCVHTY|archive-date=2025-02-11|url-status=live}}</ref> Before the introduction of subscriptions, Blink significantly increased their user base by offering free cloud storage and devices with battery life<ref>{{Cite web|url=https://www.amazon.com/Blink-XT2-Outdoor-Security-included/dp/B096ZZ923V|title=Blink XT2 Outdoor/Indoor Smart Security Camera with cloud storage included, 2-way audio, 2-year battery life – 2 camera kit (Used Condition) |work=Amazon|access-date=2025-03-17|archive-url=https://web.archive.org/web/20210908232302/https://www.amazon.com/Blink-XT2-Outdoor-Security-included/dp/B096ZZ923V?smid=A1KWJVS57NX03I&linkCode=sl1&tag=achrafourahoa-20&linkId=2ecbff960d0de3882b6c61a323b5e943&language=en_US&ref_=as_li_ss_tl|archive-date=2021-09-08|url-status=dead}}</ref>

====Market control====
Blink is one of the most well known battery-powered camera brands.<ref>{{Cite web|url=https://www.cnet.com/home/security/best-wireless-home-security-cameras/|title=Best Wireless Home Security Cameras of 2025 |first1=Tyler|last1=Lacoma|first2=Macy|last2=Meyer|work=CNET|access-date=2025-03-15|archive-url=https://web.archive.org/web/20250313015340/https://www.cnet.com/home/security/best-wireless-home-security-cameras/|archive-date=2025-03-13|url-status=live}}</ref> Though there are others such as from [[TP-Link]], [[Arlo]], [[wikipedia:Google_Nest|Nest]], and [[Eufy]].<ref>{{Cite web|url=https://www.nytimes.com/wirecutter/reviews/best-wireless-outdoor-home-security-camera/|title=The Best Outdoor Security Camera|first=Rachel|last=Cericola|work=New York Times Wirecutter|access-date=2025-03-15|archive-url=https://web.archive.org/web/20250313010507/https://www.nytimes.com/wirecutter/reviews/best-wireless-outdoor-home-security-camera/|archive-date=2025-03-13|url-status=live}}</ref>

==Incidents==

===Introduction of subscription model===
[[File:Blink subscription chart.png|right|thumb|alt=|Price chart for subscriptions as of March 2025.]]
With the release of the Outdoor 3 and Mini<ref>{{Cite web|url=https://www.techhive.com/article/578452/the-blink-mini-indoor-camera-is-blinks-least-expensive-cam-yet.html|title=The new $35 Blink Mini indoor camera is Blink’s least expensive cam yet|first=Ben|last=Patterson|work=Tech Hive|date=2020-04-02|access-date=2025-03-10|archive-url=https://web.archive.org/web/20220524034607/https://www.techhive.com/article/578452/the-blink-mini-indoor-camera-is-blinks-least-expensive-cam-yet.html|archive-date=2022-05-24|url-status=live}}</ref> in 2020, Blink began switching from a free cloud model to a subscription system (finalized in early 2021<ref>{{Cite web|url=https://www.techhive.com/article/579287/blink-announces-new-storage-options.html|title=Amazon’s Blink offers new storage options for its home security camera line|first=Micheal|last=Brown|work=Tech Hive|date=2021-03-19|access-date=2025-03-10|archive-url=https://web.archive.org/web/20220122142210/https://www.techhive.com/article/579287/blink-announces-new-storage-options.html|archive-date=2022-01-22|url-status=live}}</ref>). The "basic plan" only allows 1 device per account ($3/m or $30/y<ref name="SubAmazon" />), while the "plus plan" allows for unlimited devices and includes an extended device warranty ($10/m or $100/y<ref name="SubAmazon" />).<ref>{{Cite web|url=https://support.blinkforhome.com/en_GB/subscriptions/purchase-blink-subscription-plan|title=Purchasing and Managing Blink Subscription Plans (US) |work=Blink|access-date=2025-03-15|archive-url=http://web.archive.org/web/20251007211653/https://support.blinkforhome.com/en_GB/subscriptions/purchase-blink-subscription-plan|archive-date=7 Oct 2025|url-status=live}}</ref> Previous accounts with Indoor, XT, or XT2 devices were given "legacy" status, which allowed for 7,200 seconds of free cloud storage per sync module.<ref>{{Cite web|url=https://support.blinkforhome.com/en_GB/using-your-camera/blink-storage-options|title=Blink Storage Options|work=Blink|access-date=2025-03-15|archive-url=http://web.archive.org/web/20251008100311/https://support.blinkforhome.com/en_GB/using-your-camera/blink-storage-options|archive-date=8 Oct 2025|url-status=live}}</ref> Some users with legacy accounts have had issues where the app would have users on a "30 day trial period" when upgrading cameras.<ref>{{Cite web|url=https://www.reddit.com/r/blinkcameras/comments/16gft91/is_legacy_account_gone/|title=Is legacy account gone? : r/blinkcameras|author=u/SandiB14|work=Reddit|archive-url=http://web.archive.org/web/20230912031923/https://old.reddit.com/r/blinkcameras/comments/16gft91/is_legacy_account_gone/|archive-date=12 Sep 2023|url-status=live}}</ref>

Users have complained the app forces you into purchasing a subscription even with local storage, with one user alleging without one they cannot filter clips, cannot have stable doorbell live views, and clip names on the Sync Module 2 local storage are random numbers instead of dates, though others have reported different experiences without a subscription.<ref>{{Cite web|url=https://www.reddit.com/r/blinkcameras/comments/yvqzz6/the_truth_about_blink_without_a_subscription/|title=The Truth about Blink without a subscription. : r/blinkcameras|author=u/sonnythemoney|work=Reddit|date=2022-11-15|access-date=2025-03-10|archive-url=https://web.archive.org/web/20260222213107/https://old.reddit.com/r/blinkcameras/comments/yvqzz6/the_truth_about_blink_without_a_subscription/|archive-date=22 Feb 2026|url-status=live}}</ref>

On October 8, 2025, Blink increased the price of the basic tier by $.99/m & $9.99/y, with plus by $1.99/m & $19.99/m as this was done "to reflect the benefits and improved features we’ve added, such as Moments, Person and Vehicle Detection".<ref>{{Cite web|url=https://support.blinkforhome.com/en_US/subscriptions/blink-subscription-plan-changes|title=Blink Subscription Plan Changes Starting October 8, 2025 |work=Blink|access-date=2026-02-16|archive-url=http://web.archive.org/web/20250909003517/https://support.blinkforhome.com/en_US/subscriptions/blink-subscription-plan-changes|archive-date=9 Sep 2025|url-status=live}}</ref> The company doubts this as being "the first time since 2021" they increased the price of subscriptions, with outlets noting the 1-3 year price lock existing users can get on the Amazon website.<ref>{{Cite web|url=https://www.neowin.net/news/blink-jacks-up-prices-for-its-basic-and-plus-subscription-plans/|title=Blink jacks up prices for its Basic and Plus subscription plans |first=David|last=Uzondu|date=2025-09-09|work=Neowin|access-date=2026-02-16 |archive-url=http://web.archive.org/web/20260216212154/https://www.neowin.net/news/blink-jacks-up-prices-for-its-basic-and-plus-subscription-plans/ |archive-date=16 Feb 2026}}</ref>
<gallery>
File:Blink legacy account chart.jpg|Chart for legacy account privileges.
File:Blink legacy account popup.png|Popup given to legacy accounts.
</gallery>
===Account bans for Homebridge use===
On April 16, 2021, it was reported that Blink accounts using a third-party Homebridge integration were banned.<ref>{{Cite web|url=https://www.theverge.com/22381356/blink-homebridge-crackdown-amazon-subscriptions|title=Why does Amazon hate its most enthusiastic smart home fans?|first=Thomas|last=Ricker|date=2021-04-16|work=TheVerge|access-date=2025-03-15|archive-url=https://web.archive.org/web/20250115210400/https://www.theverge.com/22381356/blink-homebridge-crackdown-amazon-subscriptions|archive-date=2025-01-15|url-status=live}}</ref> The reasons stated by Blink were "due to unsupported scripts or apps running on your system" and "the only automation that is permitted for use with the Blink system is through Alexa and/or IFTTT". According to Colin Bendell, the developer of the plugin, he states that 10,000 users of the plugin "is probably small potatoes for Amazon", as there were over 1 million downloads of the Android app.<ref>{{Cite web|url=https://play.google.com/store/apps/details?id=com.immediasemi.android.blink|title=Blink Home Monitor|work=Google Play|access-date=2025-03-15|archive-url=https://web.archive.org/web/20210728214821/https://play.google.com/store/apps/details?id=com.immediasemi.android.blink|archive-date=2021-07-28|url-status=dead}}</ref> According to an email exchange with Blink, the company was willing to re-enable a flagged account if the user's third party scripts to acquire motion clips were disabled permanently.<ref>{{Cite web|url=https://static.xtremeownage.com/blog/2022/reasons-to-avoid-cloud-based-automation-products/#amazon-ring-blink-etc|title=Reasons to avoid cloud-based home automation products|author=XtremeOwnage|date=2022-12-01|access-date=2025-10-03|website=xtremeownage.com |url-status=live |archive-url=http://web.archive.org/web/20260108023809/https://static.xtremeownage.com/blog/2022/reasons-to-avoid-cloud-based-automation-products/ |archive-date=8 Jan 2026}}</ref>

===Planned obsolescence===
For older cameras such as the Indoor, XT, and XT2, the local storage option for the Sync Module 2 cannot be utilized.<ref name="localstorage">{{Cite web|url=https://support.blinkforhome.com/en_GB/using-your-sync-module/sync-module-2-local-storage-operation|title=Blink Storage Options|work=Blink|access-date=2025-03-15|archive-url=https://web.archive.org/web/20260222213151/https://support.blinkforhome.com/en_GB/using-your-sync-module/sync-module-2-local-storage-operation|archive-date=22 Feb 2026|url-status=live}}</ref> The local storage only exists for the Mini, Doorbell, and Outdoor 3 & 4 model cameras on the Sync Module 2, with the maximum amount of attached storage being 256gb.<ref name="localstorage" /> Although the inclusion of previous camera models in local storage can be changed with a software update, that has not occurred.

In February 2026, Blink changed their support of the Blink Outdoor 3 and first generation Video Doorbell from being supported with software updates to at least December 31, 2029 to being "No longer guaranteed".<ref>{{Cite web |author=@ChickenLover_YT |date=2026-02-20 |title=Chicken Man on X: |url=https://nitter.catsarch.com/ChickenLover_YT/status/2024882350132191484 |url-status=live |archive-url=https://web.archive.org/web/20260322124623/https://nitter.catsarch.com/ChickenLover_YT/status/2024882350132191484 |archive-date=22 Mar 2026 |work=X.com |quote=.@blinkforhome This is absolute BULLSHIT. If you can't keep on your promises of supporting a device for another 3 years, then you should be sued into oblivion. Please share this around @404mediaco @arstechnica}}</ref> Users with these devices were not notified by Blink through the app or email regarding this change.<ref>{{Cite web |author=@ChickenLover_YT |date=2026-02-20 |title=Chicken Man on X: |url=https://nitter.catsarch.com/ChickenLover_YT/status/2024884406117085418 |url-status=live |archive-url=https://web.archive.org/web/20260322124641/https://nitter.catsarch.com/ChickenLover_YT/status/2024884406117085418 |archive-date=22 Mar 2026 |work=X.com |quote=I was not notified by Blink in the app or email regarding this either, I had to look at the support page myself to check out of curiosity.}}</ref>

On April 26, 2026, a UK PSTI Statement of Compliance letter signed by Amazon legal was posted on the Blink website.<ref>{{Cite web|url=https://blinkforhome.com/s/Blink_v51_UK-_PSTI_Statement_Of_Compliance.pdf|title=UK PSTI Statement of Compliance|work=Blink|date=2026-04-26|first=Jason|last=Mitura|access-date=2026-05-06}}</ref> After that, the Outdoor 3 and Video Doorbell were given back their promised support with an additional year added.

<gallery>
Blink Outdoor 3 Software Support 10-2025.png|Supported in October 2025
Blink Outdoor 3 Software Support 02-2026.png|Unsupported in February 2026
Blink Outdoor 3 Software Support 05-2026.png|Supported (again) in May 2026
</gallery>

===Enshitification===
Newer cameras such as the Blink Mini 2, Outdoor 4, Wired Floodlight, and Video Doorbell do not include motion snapshots in notifications as a result of "Early Notification".<ref>{{Cite web |author= |title=What are Image Notifications? |url=https://support.blinkforhome.com/en_US/using-your-camera/image-notifications |website=Blink |date= |access-date=30 Jul 2025 |url-status=live |archive-url=http://web.archive.org/web/20251018095921/https://support.blinkforhome.com/en_US/using-your-camera/image-notifications |archive-date=18 Oct 2025}}</ref> This is enabled by default and there is no way for the consumer to disable this setting through the app. Users have shared their frustrations with this change, with one user on [[Reddit]] (u/Runner-170) commenting: <blockquote>New Outdoor 4 cameras (I bought 2 two months ago) and very disappointing. First there extended range feature is questionable. Second and most important to me Outdoor 4 cameras do not work with Amazon Echo Dot motion announcement.

I have two older cameras 4-5 years, and they work fine. These announcements work very well obviously letting you know there has been some motion detected. I have been chatting with Blink tech support, and they know there is a known issue but have no information as to when they will fix.

Hard to believe old equipment works new does not. Hard to believe someone doesn't have time to look at the software code to identify error code and copy over. I would think management would step in, as this should be easy fix; not to mention the bad publicity of selling new cameras that don't work well. No quality assurance.

Very frustrating; I am thinking of sending them back and getting the older camera model.<ref>{{Cite web |author=darkmoon24 |title=Updated half of my cameras to Blink Outdoor 4 and they don't show an image preview on notification but old ones still do? |url=https://old.reddit.com/r/blinkcameras/comments/17z3trn/updated_half_of_my_cameras_to_blink_outdoor_4_and/ |website=[[Reddit]] |date=19 Nov 2023 |access-date=11 Aug 2025 |url-status=live |archive-url=https://web.archive.org/web/20260222213233/https://old.reddit.com/r/blinkcameras/comments/17z3trn/updated_half_of_my_cameras_to_blink_outdoor_4_and/ |archive-date=22 Feb 2026}}</ref></blockquote>
<gallery>
Blink Outdoor 3 notification.jpg|alt=Motion notification from Outdoor 3 camera (2020 model).|Motion notification from Outdoor 3 camera (2020 model).
Blink Outdoor 4 notification.jpg|alt=Motion notification from Outdoor 4 camera (2024 model).|Motion notification from Outdoor 4 camera (2024 model).
</gallery>

==Products==
*Modules
**Sync Module (2016)<ref name="BDSSU">{{Cite web|url=https://support.blinkforhome.com/en_GB/blink-device-software-security-updates|title=Blink Device Software Security Updates|work=Blink|access-date=2025-10-03|archive-url=http://web.archive.org/web/20251004104021/https://support.blinkforhome.com/en_GB/blink-device-software-security-updates|archive-date=4 Oct 2025|url-status=live}}</ref>
**Sync Module 2 (2020)<ref name="BDSSU" />
**Sync Module XR (2024)<ref name="BP">{{Cite web|url=https://blinkforhome.com/products|title=Cameras and Systems|work=Blink|access-date=2025-03-15|archive-url=https://web.archive.org/web/20250304063735/https://blinkforhome.com/products|archive-date=2025-03-04|url-status=live}}</ref>
**Sync Module Core (2025)<ref name="BDSSU" />
*Cameras
**Blink Indoor (2016)<ref name="BDSSU" />
**Blink XT (2017)<ref name="BDSSU" />
**Blink XT2 (2018)<ref name="BDSSU" />
**Blink Outdoor 3 (2020)<ref name="BP" />
**Blink Indoor 3 (2020)<ref name="BDSSU" />
**Blink Mini (2020)<ref name="BDSSU" />
**Mini Pan-Tilt (2022)<ref name="BP" />
**Blink Outdoor 4 (2023)<ref name="BP" />
**Blink Mini 2 (2024)<ref name="BP" />
**Blink Outdoor 2K+ (2025)<ref name="BDSSU" />
**Blink Mini 2K+ (2025)<ref name="BDSSU" />
**Blink Arc (2025)<ref>{{Cite web|url=https://www.aboutamazon.com/news/devices/blink-arc-outdoor-camera-2k-home-security|date=2025-09-30|author=Amazon Staff|title=Blink unveils its all-new 2K camera lineup|access-date=2026-02-22|archive-url=https://web.archive.org/web/20260116061551/https://www.aboutamazon.com/news/devices/blink-arc-outdoor-camera-2k-home-security|archive-date=2026-01-16|url-status=live}}</ref>
*Doorbell
**Video Doorbell (2021)<ref name="BP" />
**Video Doorbell (2nd Gen) (2025)<ref name="BP" />
**Video Doorbell 2K+ (wired/battery) (2026)<ref>{{Cite web|url=https://www.aboutamazon.com/news/devices/blink-2k-video-doorbells-launch|title=Blink debuts its first 2K video doorbells, delivering premium clarity|author=Amazon staff|date=2026-05-06|work=Amazon News}}</ref>
*Floodlights
**Wired Floodlight Camera (2023)<ref name="BP" />
**Outdoor 3 Floodlight Camera (2020)<ref name="BP" />
**Outdoor 4 Floodlight Camera (2023)<ref name="BP" />

==References==
<references />
[[Category:Amazon]]

File:Blink v5.1 UK+ PSTI Statement Of Compliance.pdf

2026-05-06T20:23:08Z

Mr Pollo: Recently updated document from Amazon legal regarding Blink camera support in the Great Britain market. Was updated over a week ago from upload date. https://blinkforhome.com/s/Blink_v51_UK-_PSTI_Statement_Of_Compliance.pdf https://static1.squarespace.com/static/5e21c06a08d2fc435f20e6c5/t/69f965ad93cf6d14bfef6c1d/1777952173711/Blink_v5.1_UK+_PSTI_Statement_Of_Compliance.pdf

== Summary ==
Recently updated document from Amazon legal regarding Blink camera support in the Great Britain market. Was updated over a week ago from upload date.

https://blinkforhome.com/s/Blink_v51_UK-_PSTI_Statement_Of_Compliance.pdf

https://static1.squarespace.com/static/5e21c06a08d2fc435f20e6c5/t/69f965ad93cf6d14bfef6c1d/1777952173711/Blink_v5.1_UK+_PSTI_Statement_Of_Compliance.pdf

Template:Cleanup

2026-05-06T17:49:10Z

Mr Pollo:

<noinclude>
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2026-05-06T17:47:40Z

Mr Pollo: testing

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MediaWiki:Deletereason-dropdown

2026-05-06T17:42:49Z

Mr Pollo:

* CRW reasons
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* Common delete reasons
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Netflix Games deactivated

2026-05-06T17:41:53Z

Mr Pollo:

{{DISPLAYTITLE:Netflix Games removing some of their games}}
{{IncidentCargo
|Company=Netflix
|StartDate=2024-12
|EndDate=
|Status=
|ProductLine=
|Product=Netflix Games
|ArticleType=Service
|Type=
|Description=
}}
'''[[Netflix]]''' is a subscription based video-on-demand streaming website that primarily distributes original and acquired films and TV shows in multiple languages to end consumers. It also offers a library of video games for mobile devices like Android based smartphones, Apple's iPhones, and iPads. In 2024, some games provided by the "Netflix Games" service were pulled, and of those games that were already downloaded became unplayable too.

==Background==
On 2021-11-01, [[Netflix]] launched its "Netflix Games" service, the games in the service were simple arcade games at first, and it was available to everyone that had an active [[Subscription service|subscription]]. <ref>{{Cite web |last=Moore |first=Kasey |date=2025-08-16 |title=Frosty Pop CEO Faisal Sethi Talks About Netflix’s First Wave Mobile Games |url=https://www.whats-on-netflix.com/news/interview-with-frosty-pop-ceo-faisal-sethi-studio-behind-netflixs-first-mobile-games/ |url-status=live |access-date=2025-08-16 |website=what's-on-netflix.com |publication-date=2021-11-12 |archive-url=http://web.archive.org/web/20251219111348/https://www.whats-on-netflix.com/news/interview-with-frosty-pop-ceo-faisal-sethi-studio-behind-netflixs-first-mobile-games/ |archive-date=19 Dec 2025}}</ref>

Over time more games were added with a bigger scope and from larger publishers, and some ports of PC games to mobile became more frequent; like ''Into the Breach, Moonlighter, Braid: Anniversary Edition, Katana Zero, Hades,'' and many more''.''<ref>{{Cite web |last=Moore |first=Kasey |date=2025-08-16 |title=Best Netflix Mobile Games to Play in 2022 |url=https://www.whats-on-netflix.com/what-to-watch/best-netflix-mobile-games-to-play-in-2022/ |url-status=live |access-date=2025-08-16 |website=what's-on-netflix.com |publication-date=2022-08-10 |archive-url=http://web.archive.org/web/20251003092932/https://www.whats-on-netflix.com/what-to-watch/best-netflix-mobile-games-to-play-in-2022/ |archive-date=3 Oct 2025}}</ref><ref>{{Cite web |last=Moore |first=Kasey |date=2025-08-16 |title=New Games Coming to Netflix in May 2022 |url=https://www.whats-on-netflix.com/coming-soon/new-games-coming-to-netflix-in-may-2022/ |url-status=live |access-date=2025-08-16 |website=what's-on-netflix.com |publication-date=2022-04-28 |archive-url=http://web.archive.org/web/20251219111342/https://www.whats-on-netflix.com/coming-soon/new-games-coming-to-netflix-in-may-2022/ |archive-date=19 Dec 2025}}</ref><ref>{{Cite web |last=Moore |first=Kasey |date=2025-08-16 |title=Every New Mobile Game Showcased at Netflix’s Geeked Week |url=https://www.whats-on-netflix.com/news/every-new-game-announced-at-netflixs-geeked-week/ |url-status=live |access-date=2025-08-16 |website=what's-on-netflix.com |publication-date=2023-11-11 |archive-url=http://web.archive.org/web/20260214032221/https://www.whats-on-netflix.com/news/every-new-game-announced-at-netflixs-geeked-week/ |archive-date=14 Feb 2026}}</ref>

==Netflix Games removing some of their games==
Since 2021-11-01 until 2024-12, Netflix Games has only been adding games into its catalogue, but during the month of December Netflix Games began removing some games from their library; like ''Shovel Knight: Pocket Dungeon, Grand Theft Auto III, Grand Theft Auto: Vice City,'' and many more.<ref>{{Cite news |last=Moore |first=Kasey |date=2025-08-16 |title=Full List of 114 Mobile Games on Netflix & Every Removed Game |url=https://www.whats-on-netflix.com/whats-new/full-list-of-mobile-games-on-netflix/#list-of-removed-mobile-games-from-netflix-3 |url-status=live |access-date=2025-08-16 |publication-date=2025-05-07 |archive-url=http://web.archive.org/web/20250819065151/https://www.whats-on-netflix.com/whats-new/full-list-of-mobile-games-on-netflix/ |archive-date=19 Aug 2025}}</ref>

Netflix's own website confirms video game saves would not carry over to other devices on video games bought on other online video game stores<ref>{{Cite web |title=How do game saves work on Netflix? |url=https://help.netflix.com/en/node/123943 |url-status=live |archive-url=https://web.archive.org/web/20250601052303/https://help.netflix.com/en/node/123943 |archive-date=2025-06-01 |access-date=2025-08-12 |website=Netflix}}</ref>. The wording "Unlimited Access"<ref name=":2">{{Cite web |title=Netflix Mobile Games |url=https://help.netflix.com/en/node/121442/us |url-status=live |archive-url=https://web.archive.org/web/20250617163902/https://help.netflix.com/en/node/121442/us |archive-date=2025-06-17 |access-date=2025-08-12 |website=Netflix}}</ref> for Netflix Games on their website can be considered deceptive advertising<ref>{{Cite web |title=Deceptive Advertising: Definition, Types, and Examples |url=https://www.torhoermanlaw.com/false-or-misleading-marketing/ |url-status=live |archive-url=https://web.archive.org/web/20250614085555/https://www.torhoermanlaw.com/false-or-misleading-marketing/ |archive-date=2025-06-14 |access-date=2025-08-12 |website=TorHoremanLaw}}</ref>.

This also left all the games previously downloaded, unplayable past July 15th due to the games requiring to communicate with Netflix servers on start up<ref name=":1">{{Cite web |last=Parrish |first=Ash |title=Netflix is letting go of some of its best indie games |url=https://www.theverge.com/news/692227/netflix-games-delisting-hades-braid-gaming-strategy |url-status=live |website=The Verge |archive-url=http://web.archive.org/web/20251218114342/https://www.theverge.com/news/692227/netflix-games-delisting-hades-braid-gaming-strategy |archive-date=18 Dec 2025}}</ref>.

===Netflix's Terms of Use===
Netflix has no specific Terms of Use for its video game's library. Instead, the general Terms of Use apply to all of Netflix's services. Each specific game has its own Terms of Use as directed by the company that developed the game.

Netflix's mobile game page advertises "Unlimited access to more than 80 exclusive mobile games"<ref name=":2" /> without clear wording for what "Unlimited" means. Point 4.4 from Netflix's Terms of Use states "''The Netflix service, including the Netflix content, is regularly updated. We therefore do not guarantee that particular content will be available on the Netflix service at any given time"''<ref>{{Cite web |date=2025-08-12 |title=Netflix Terms of Use |url=https://help.netflix.com/en/legal/termsofuse |url-status=live |website=Netflix |archive-url=http://web.archive.org/web/20260111222518/https://help.netflix.com/en/legal/termsofuse |archive-date=11 Jan 2026}}</ref> contradicting the advertisement. The full point reads as follows:<blockquote>4.4. The Netflix service, including the Netflix content, is regularly updated. We therefore do not guarantee that particular content will be available on the Netflix service at any given time. We may give you the opportunity to watch live or special events (including replays of such content) or to enjoy new additional features. Such content and new features may contain commercial breaks and other types of commercial messages and advertising formats (“Advertisements”). Our service may also contain limited commercial content, such as branded content or sponsorship messaging, promos for Netflix content or information about other Netflix goods or services. Netflix does not endorse or sponsor any advertised products or services and any interactions with advertisers, including through engagement with interactive advertisements, are at your own option and risk. In addition, we continually test various aspects of our service, including our websites, user interfaces and promotional features. You can turn off test participation at any time by visiting the "Account" page and changing the "Test participation" settings.</blockquote>There is no point in Terms of Use of specific games studios that address the specific advertising of ''"Unlimited Access''<ref name=":2" />''"'' on Netflix. If we take the example of <u>OXENFREE II: Lost Signals</u>, a game developed by Night School LLC acquired by Netflix in September of 2021, which is available on Netflix for download; its Terms of Use state the following points<ref>{{Cite web |date=2025-08-12 |title=Netflix Games Off-Service Terms of Use & Privacy Statement |url=https://nightschoolstudio.com/privacy-tos-en/ |url-status=live |website=Night School Studio |archive-url=http://web.archive.org/web/20260206224418/https://nightschoolstudio.com/privacy-tos-en/ |archive-date=6 Feb 2026}}</ref><blockquote>6. Ownership of the Games

We and our affiliates and licensors own all rights in the Games, including, without limitation, all content within the Games.</blockquote><blockquote>11. Disclaimers of Warranties and Limitations of Liability

IF YOU ARE A RESIDENT OF THE EUROPEAN UNION OR THE UK, THE NETFLIX PARTIES MAKE NO WARRANTY THAT THE GAMES WILL AT ALL TIMES MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS.

IF YOU ARE NOT A RESIDENT OF THE EUROPEAN UNION OR THE UK, THEN THE GAMES, GAME CONTENT, OR ANY FEATURES OR FUNCTIONALITIES ASSOCIATED THEREWITH, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE NETFLIX PARTIES DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE GAMES WILL BE UNINTERRUPTED OR ERROR-FREE. NOTWITHSTANDING THE FOREGOING, THE NETFLIX PARTIES SPECIFICALLY DISCLAIM LIABILITY FOR THE USE OF THE GAMES AND ANY GAME CONTENT, INCLUDING VIRTUAL GOODS.</blockquote>These suggest the mobile game developer and Netflix hold full rights to revoke the license and delist the game from the library rendering your downloaded game unplayable, yet it's advertised as "Unlimited Access<ref name=":2" />"

===Netflix's response===
Initially, no official statements were given by Netflix on the situation besides announcing the departure. Netflix's new president of games who was previously the VP of game development for Fortnite at Epic Games said in an interview in March of 2025, "''readjust and focus on fewer areas with more intention''"<ref>{{Cite web |last=Webster |first=Andrew |date=2025-03-21 |title=Netflix has a new plan for games |url=https://www.theverge.com/games/633481/netflix-gaming-strategy-alain-tascan-interview |url-status=live |website=The Verge |archive-url=http://web.archive.org/web/20260106220957/https://www.theverge.com/games/633481/netflix-gaming-strategy-alain-tascan-interview |archive-date=6 Jan 2026}}</ref> highlighting the delisting might be a part of Netflix's new strategy for its video game library.

Later in the year a representative for Netflix Games said:<blockquote>Just like with series and film, games will be removed from Netflix as licenses expire. Players will notice a “Leaving Soon” badge and be notified by the app itself well in advance of removal. <ref>{{Cite web |last=Moore |first=Kasey |date=2025-08-16 |title=Grand Theft Auto III and Vice City Leaving Netflix Games in December 2024 |url=https://www.whats-on-netflix.com/leaving-soon/grand-theft-auto-iii-and-vice-city-leaving-netflix-games-in-december-2024/ |url-status=live |access-date=2025-08-16 |website=what's-on-netflix |publication-date=2024-11-14 |archive-url=http://web.archive.org/web/20260115015415/https://www.whats-on-netflix.com/leaving-soon/grand-theft-auto-iii-and-vice-city-leaving-netflix-games-in-december-2024/ |archive-date=15 Jan 2026}}</ref></blockquote>Going into 2025, the games scheduled to be removed by 2025-07-15 increased in number to include:<ref>{{Cite web |last=Moore |first=Kasey |date=2025-08-16 |title=Netflix To Remove Over 20 Mobile Games Including Monument Valley Trilogy and Hades |url=https://www.whats-on-netflix.com/news/netflix-games/netflix-to-remove-over-20-mobile-games-including-monument-valley-trilogy-and-hades/ |url-status=live |access-date=2025-08-16 |website=what's-on-netflix |publication-date=2025-06-23 |archive-url=http://web.archive.org/web/20260221030745/https://www.whats-on-netflix.com/news/netflix-games/netflix-to-remove-over-20-mobile-games-including-monument-valley-trilogy-and-hades/ |archive-date=21 Feb 2026}}</ref><ref>{{Cite web |last=Parrish |first=Ash |date=2025-08-16 |title=Netflix is letting go of some of its best indie games |url=https://www.theverge.com/news/692227/netflix-games-delisting-hades-braid-gaming-strategy |url-status=live |access-date=2025-08-16 |website=theverge.com |publication-date=2025-06-24 |archive-url=http://web.archive.org/web/20251218114342/https://www.theverge.com/news/692227/netflix-games-delisting-hades-braid-gaming-strategy |archive-date=18 Dec 2025}}</ref>

*Braid, Anniversary Edition
*Battleship
*Carmen Sandiego
*CoComelon: Play with JJ
*Death’s Door
*Diner Out: Merge Cafe
*Dumb Ways to Die
*Fashionverse
*Ghost Detective
*Hades
*Katana ZERO
*LEGO Legacy: Heroes Unboxed
*Ludo King
*Monument Valley
*Monument Valley 2
*Monument Valley 3
*Rainbow Six: SMOL
*Raji: An Ancient Epic
*SpongeBob: Bubble Pop F.U.N.
*TED Tumblewords
*The Case of the Golden Idol
*The Rise of the Golden Idol
*Vineyard Valley

==Developer response==
Developer reactions suggest the delist announcement from Netflix was a sudden move, rather than a preplanned initiative, according to discussions on their Discord servers <ref name=":3">{{Cite web |last=Moore |first=Kasey |title=“Out Of Our Control”: Developers and Gamers React To More Games Being Pulled from Netflix |url=https://www.whats-on-netflix.com/news/netflix-games/out-of-our-control-developers-and-gamers-react-to-more-games-being-pulled-from-netflix/ |url-status=live |website=What's-on-Netflix |archive-url=http://web.archive.org/web/20251003092930/https://www.whats-on-netflix.com/news/netflix-games/out-of-our-control-developers-and-gamers-react-to-more-games-being-pulled-from-netflix/ |archive-date=3 Oct 2025}}</ref> The founder of Color Gray Games said, in relation to their two games (The Rise of the Golden Idol and The case of the Golden Idol) that were in the list of games leaving the app on July 15<sup>th</sup>, 2025 - “''This is all recent news for us, and all the practical implications are yet to be worked out. Once we have more information, we will update you''.”

==Consumer response==

{{Incomplete section}}

Losing access to games you previously could play caused many frustrations for people.<ref>{{Cite web |date=2025-08-16 |title=Why does it feel like Netflix Games is going downhill? |url=https://www.reddit.com/r/NetflixGamers/comments/1m6jwc4/why_does_it_feel_like_netflix_games_is_going/ |url-status=live |archive-url=https://web.archive.org/web/20260407154743/https://old.reddit.com/r/NetflixGamers/comments/1m6jwc4/why_does_it_feel_like_netflix_games_is_going/ |archive-date=7 Apr 2026 |access-date=2025-08-16 |website=Reddit |publication-date=2025-07-22}}</ref><ref>{{Cite web |date=2025-08-16 |title=Will more games be removed in August? |url=https://www.reddit.com/r/NetflixGamers/comments/1m5rb09/will_more_games_be_removed_in_august/ |url-status=live |archive-url=https://web.archive.org/web/20260407154939/https://old.reddit.com/r/NetflixGamers/comments/1m5rb09/will_more_games_be_removed_in_august/ |archive-date=7 Apr 2026 |access-date=2025-08-16 |website=Reddit}}</ref>

As most had questions about whether they'll be able to play the games somewhere else.<ref>{{Cite web |date=2025-08-16 |title=Discontinued games |url=https://www.reddit.com/r/NetflixGamers/comments/1m1fuu6/discontinued_games/ |url-status=live |archive-url=https://web.archive.org/web/20260407154956/https://old.reddit.com/r/NetflixGamers/comments/1m1fuu6/discontinued_games/ |archive-date=7 Apr 2026 |access-date=2025-08-16 |website=Reddit}}</ref>

Or if they could move their saves to another device to not lose their progress as most games don't have cloud saving.<ref>{{Cite web |date=2025-08-16 |title=Can I transfer btd6 Netflix save data to normal btd6 |url=https://www.reddit.com/r/btd6/comments/17jzpp7/can_i_transfer_btd6_netflix_save_data_to_normal/ |url-status=live |access-date=2025-08-16 |website=Reddit |archive-url=http://web.archive.org/web/20250311042344/https://old.reddit.com/r/btd6/comments/17jzpp7/can_i_transfer_btd6_netflix_save_data_to_normal/ |archive-date=11 Mar 2025}}</ref><ref>{{Cite web |date=2025-08-16 |title=Have I lost my save? |url=https://www.reddit.com/r/NetflixGamers/comments/1lv22yo/have_i_lost_my_save/ |url-status=live |access-date=2025-08-16 |website=Reddit |archive-url=http://web.archive.org/web/20250709224239/https://old.reddit.com/r/NetflixGamers/comments/1lv22yo/have_i_lost_my_save/ |archive-date=9 Jul 2025}}</ref>

==See also==

*[[Stop Killing Games]]

==Reference==
{{reflist}}{{DEFAULTSORT:Netflix Games removing some of their games}}
[[Category:Netflix Games]]
[[Category:Netflix]]

Netflix Games deactivated

2026-05-06T17:40:51Z

Mr Pollo: merging articles Netflix delisting 23 game titles to this one

{{DISPLAYTITLE:Netflix Games removing some of their games}}
{{IncidentCargo
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|StartDate=2024-12
|EndDate=
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Some Games provided by the "Netflix Games" service were pulled, and of those games that were already downloaded became unplayable too.
==Background==
On 2021-11-01, [[Netflix]] launched its "Netflix Games" service, the games in the service were simple arcade games at first, and it was available to everyone that had an active [[Subscription service|subscription]]. <ref>{{Cite web |last=Moore |first=Kasey |date=2025-08-16 |title=Frosty Pop CEO Faisal Sethi Talks About Netflix’s First Wave Mobile Games |url=https://www.whats-on-netflix.com/news/interview-with-frosty-pop-ceo-faisal-sethi-studio-behind-netflixs-first-mobile-games/ |url-status=live |access-date=2025-08-16 |website=what's-on-netflix.com |publication-date=2021-11-12 |archive-url=http://web.archive.org/web/20251219111348/https://www.whats-on-netflix.com/news/interview-with-frosty-pop-ceo-faisal-sethi-studio-behind-netflixs-first-mobile-games/ |archive-date=19 Dec 2025}}</ref>

Over time more games were added with a bigger scope and from larger publishers, and some ports of PC games to mobile became more frequent; like ''Into the Breach, Moonlighter, Braid: Anniversary Edition, Katana Zero, Hades,'' and many more''.''<ref>{{Cite web |last=Moore |first=Kasey |date=2025-08-16 |title=Best Netflix Mobile Games to Play in 2022 |url=https://www.whats-on-netflix.com/what-to-watch/best-netflix-mobile-games-to-play-in-2022/ |url-status=live |access-date=2025-08-16 |website=what's-on-netflix.com |publication-date=2022-08-10 |archive-url=http://web.archive.org/web/20251003092932/https://www.whats-on-netflix.com/what-to-watch/best-netflix-mobile-games-to-play-in-2022/ |archive-date=3 Oct 2025}}</ref><ref>{{Cite web |last=Moore |first=Kasey |date=2025-08-16 |title=New Games Coming to Netflix in May 2022 |url=https://www.whats-on-netflix.com/coming-soon/new-games-coming-to-netflix-in-may-2022/ |url-status=live |access-date=2025-08-16 |website=what's-on-netflix.com |publication-date=2022-04-28 |archive-url=http://web.archive.org/web/20251219111342/https://www.whats-on-netflix.com/coming-soon/new-games-coming-to-netflix-in-may-2022/ |archive-date=19 Dec 2025}}</ref><ref>{{Cite web |last=Moore |first=Kasey |date=2025-08-16 |title=Every New Mobile Game Showcased at Netflix’s Geeked Week |url=https://www.whats-on-netflix.com/news/every-new-game-announced-at-netflixs-geeked-week/ |url-status=live |access-date=2025-08-16 |website=what's-on-netflix.com |publication-date=2023-11-11 |archive-url=http://web.archive.org/web/20260214032221/https://www.whats-on-netflix.com/news/every-new-game-announced-at-netflixs-geeked-week/ |archive-date=14 Feb 2026}}</ref>

==Netflix Games removing some of their games==
Since 2021-11-01 until 2024-12, Netflix Games has only been adding games into its catalogue, but during the month of December Netflix Games began removing some games from their library; like ''Shovel Knight: Pocket Dungeon, Grand Theft Auto III, Grand Theft Auto: Vice City,'' and many more.<ref>{{Cite news |last=Moore |first=Kasey |date=2025-08-16 |title=Full List of 114 Mobile Games on Netflix & Every Removed Game |url=https://www.whats-on-netflix.com/whats-new/full-list-of-mobile-games-on-netflix/#list-of-removed-mobile-games-from-netflix-3 |url-status=live |access-date=2025-08-16 |publication-date=2025-05-07 |archive-url=http://web.archive.org/web/20250819065151/https://www.whats-on-netflix.com/whats-new/full-list-of-mobile-games-on-netflix/ |archive-date=19 Aug 2025}}</ref>

Netflix's own website confirms video game saves would not carry over to other devices on video games bought on other online video game stores<ref>{{Cite web |title=How do game saves work on Netflix? |url=https://help.netflix.com/en/node/123943 |url-status=live |archive-url=https://web.archive.org/web/20250601052303/https://help.netflix.com/en/node/123943 |archive-date=2025-06-01 |access-date=2025-08-12 |website=Netflix}}</ref>. The wording "Unlimited Access"<ref name=":2">{{Cite web |title=Netflix Mobile Games |url=https://help.netflix.com/en/node/121442/us |url-status=live |archive-url=https://web.archive.org/web/20250617163902/https://help.netflix.com/en/node/121442/us |archive-date=2025-06-17 |access-date=2025-08-12 |website=Netflix}}</ref> for Netflix Games on their website can be considered deceptive advertising<ref>{{Cite web |title=Deceptive Advertising: Definition, Types, and Examples |url=https://www.torhoermanlaw.com/false-or-misleading-marketing/ |url-status=live |archive-url=https://web.archive.org/web/20250614085555/https://www.torhoermanlaw.com/false-or-misleading-marketing/ |archive-date=2025-06-14 |access-date=2025-08-12 |website=TorHoremanLaw}}</ref>.

This also left all the games previously downloaded, unplayable past July 15th due to the games requiring to communicate with Netflix servers on start up<ref name=":1">{{Cite web |last=Parrish |first=Ash |title=Netflix is letting go of some of its best indie games |url=https://www.theverge.com/news/692227/netflix-games-delisting-hades-braid-gaming-strategy |url-status=live |website=The Verge |archive-url=http://web.archive.org/web/20251218114342/https://www.theverge.com/news/692227/netflix-games-delisting-hades-braid-gaming-strategy |archive-date=18 Dec 2025}}</ref>.

===Netflix's Terms of Use===
Netflix has no specific Terms of Use for its video game's library. Instead, the general Terms of Use apply to all of Netflix's services. Each specific game has its own Terms of Use as directed by the company that developed the game.

Netflix's mobile game page advertises "Unlimited access to more than 80 exclusive mobile games"<ref name=":2" /> without clear wording for what "Unlimited" means. Point 4.4 from Netflix's Terms of Use states "''The Netflix service, including the Netflix content, is regularly updated. We therefore do not guarantee that particular content will be available on the Netflix service at any given time"''<ref>{{Cite web |date=2025-08-12 |title=Netflix Terms of Use |url=https://help.netflix.com/en/legal/termsofuse |url-status=live |website=Netflix |archive-url=http://web.archive.org/web/20260111222518/https://help.netflix.com/en/legal/termsofuse |archive-date=11 Jan 2026}}</ref> contradicting the advertisement. The full point reads as follows:<blockquote>4.4. The Netflix service, including the Netflix content, is regularly updated. We therefore do not guarantee that particular content will be available on the Netflix service at any given time. We may give you the opportunity to watch live or special events (including replays of such content) or to enjoy new additional features. Such content and new features may contain commercial breaks and other types of commercial messages and advertising formats (“Advertisements”). Our service may also contain limited commercial content, such as branded content or sponsorship messaging, promos for Netflix content or information about other Netflix goods or services. Netflix does not endorse or sponsor any advertised products or services and any interactions with advertisers, including through engagement with interactive advertisements, are at your own option and risk. In addition, we continually test various aspects of our service, including our websites, user interfaces and promotional features. You can turn off test participation at any time by visiting the "Account" page and changing the "Test participation" settings.</blockquote>There is no point in Terms of Use of specific games studios that address the specific advertising of ''"Unlimited Access''<ref name=":2" />''"'' on Netflix. If we take the example of <u>OXENFREE II: Lost Signals</u>, a game developed by Night School LLC acquired by Netflix in September of 2021, which is available on Netflix for download; its Terms of Use state the following points<ref>{{Cite web |date=2025-08-12 |title=Netflix Games Off-Service Terms of Use & Privacy Statement |url=https://nightschoolstudio.com/privacy-tos-en/ |url-status=live |website=Night School Studio |archive-url=http://web.archive.org/web/20260206224418/https://nightschoolstudio.com/privacy-tos-en/ |archive-date=6 Feb 2026}}</ref><blockquote>6. Ownership of the Games

We and our affiliates and licensors own all rights in the Games, including, without limitation, all content within the Games.</blockquote><blockquote>11. Disclaimers of Warranties and Limitations of Liability

IF YOU ARE A RESIDENT OF THE EUROPEAN UNION OR THE UK, THE NETFLIX PARTIES MAKE NO WARRANTY THAT THE GAMES WILL AT ALL TIMES MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS.

IF YOU ARE NOT A RESIDENT OF THE EUROPEAN UNION OR THE UK, THEN THE GAMES, GAME CONTENT, OR ANY FEATURES OR FUNCTIONALITIES ASSOCIATED THEREWITH, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE NETFLIX PARTIES DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE GAMES WILL BE UNINTERRUPTED OR ERROR-FREE. NOTWITHSTANDING THE FOREGOING, THE NETFLIX PARTIES SPECIFICALLY DISCLAIM LIABILITY FOR THE USE OF THE GAMES AND ANY GAME CONTENT, INCLUDING VIRTUAL GOODS.</blockquote>These suggest the mobile game developer and Netflix hold full rights to revoke the license and delist the game from the library rendering your downloaded game unplayable, yet it's advertised as "Unlimited Access<ref name=":2" />"

===Netflix's response===
Initially, no official statements were given by Netflix on the situation besides announcing the departure. Netflix's new president of games who was previously the VP of game development for Fortnite at Epic Games said in an interview in March of 2025, "''readjust and focus on fewer areas with more intention''"<ref>{{Cite web |last=Webster |first=Andrew |date=2025-03-21 |title=Netflix has a new plan for games |url=https://www.theverge.com/games/633481/netflix-gaming-strategy-alain-tascan-interview |url-status=live |website=The Verge |archive-url=http://web.archive.org/web/20260106220957/https://www.theverge.com/games/633481/netflix-gaming-strategy-alain-tascan-interview |archive-date=6 Jan 2026}}</ref> highlighting the delisting might be a part of Netflix's new strategy for its video game library.

Later in the year a representative for Netflix Games said:<blockquote>Just like with series and film, games will be removed from Netflix as licenses expire. Players will notice a “Leaving Soon” badge and be notified by the app itself well in advance of removal. <ref>{{Cite web |last=Moore |first=Kasey |date=2025-08-16 |title=Grand Theft Auto III and Vice City Leaving Netflix Games in December 2024 |url=https://www.whats-on-netflix.com/leaving-soon/grand-theft-auto-iii-and-vice-city-leaving-netflix-games-in-december-2024/ |url-status=live |access-date=2025-08-16 |website=what's-on-netflix |publication-date=2024-11-14 |archive-url=http://web.archive.org/web/20260115015415/https://www.whats-on-netflix.com/leaving-soon/grand-theft-auto-iii-and-vice-city-leaving-netflix-games-in-december-2024/ |archive-date=15 Jan 2026}}</ref></blockquote>Going into 2025, the games scheduled to be removed by 2025-07-15 increased in number to include:<ref>{{Cite web |last=Moore |first=Kasey |date=2025-08-16 |title=Netflix To Remove Over 20 Mobile Games Including Monument Valley Trilogy and Hades |url=https://www.whats-on-netflix.com/news/netflix-games/netflix-to-remove-over-20-mobile-games-including-monument-valley-trilogy-and-hades/ |url-status=live |access-date=2025-08-16 |website=what's-on-netflix |publication-date=2025-06-23 |archive-url=http://web.archive.org/web/20260221030745/https://www.whats-on-netflix.com/news/netflix-games/netflix-to-remove-over-20-mobile-games-including-monument-valley-trilogy-and-hades/ |archive-date=21 Feb 2026}}</ref><ref>{{Cite web |last=Parrish |first=Ash |date=2025-08-16 |title=Netflix is letting go of some of its best indie games |url=https://www.theverge.com/news/692227/netflix-games-delisting-hades-braid-gaming-strategy |url-status=live |access-date=2025-08-16 |website=theverge.com |publication-date=2025-06-24 |archive-url=http://web.archive.org/web/20251218114342/https://www.theverge.com/news/692227/netflix-games-delisting-hades-braid-gaming-strategy |archive-date=18 Dec 2025}}</ref>

*Braid, Anniversary Edition
*Battleship
*Carmen Sandiego
*CoComelon: Play with JJ
*Death’s Door
*Diner Out: Merge Cafe
*Dumb Ways to Die
*Fashionverse
*Ghost Detective
*Hades
*Katana ZERO
*LEGO Legacy: Heroes Unboxed
*Ludo King
*Monument Valley
*Monument Valley 2
*Monument Valley 3
*Rainbow Six: SMOL
*Raji: An Ancient Epic
*SpongeBob: Bubble Pop F.U.N.
*TED Tumblewords
*The Case of the Golden Idol
*The Rise of the Golden Idol
*Vineyard Valley

==Developer response==
Developer reactions suggest the delist announcement from Netflix was a sudden move, rather than a preplanned initiative, according to discussions on their Discord servers <ref name=":3">{{Cite web |last=Moore |first=Kasey |title=“Out Of Our Control”: Developers and Gamers React To More Games Being Pulled from Netflix |url=https://www.whats-on-netflix.com/news/netflix-games/out-of-our-control-developers-and-gamers-react-to-more-games-being-pulled-from-netflix/ |url-status=live |website=What's-on-Netflix |archive-url=http://web.archive.org/web/20251003092930/https://www.whats-on-netflix.com/news/netflix-games/out-of-our-control-developers-and-gamers-react-to-more-games-being-pulled-from-netflix/ |archive-date=3 Oct 2025}}</ref> The founder of Color Gray Games said, in relation to their two games (The Rise of the Golden Idol and The case of the Golden Idol) that were in the list of games leaving the app on July 15<sup>th</sup>, 2025 - “''This is all recent news for us, and all the practical implications are yet to be worked out. Once we have more information, we will update you''.”

==Consumer response==

{{Incomplete section}}

Losing access to games you previously could play caused many frustrations for people.<ref>{{Cite web |date=2025-08-16 |title=Why does it feel like Netflix Games is going downhill? |url=https://www.reddit.com/r/NetflixGamers/comments/1m6jwc4/why_does_it_feel_like_netflix_games_is_going/ |url-status=live |archive-url=https://web.archive.org/web/20260407154743/https://old.reddit.com/r/NetflixGamers/comments/1m6jwc4/why_does_it_feel_like_netflix_games_is_going/ |archive-date=7 Apr 2026 |access-date=2025-08-16 |website=Reddit |publication-date=2025-07-22}}</ref><ref>{{Cite web |date=2025-08-16 |title=Will more games be removed in August? |url=https://www.reddit.com/r/NetflixGamers/comments/1m5rb09/will_more_games_be_removed_in_august/ |url-status=live |archive-url=https://web.archive.org/web/20260407154939/https://old.reddit.com/r/NetflixGamers/comments/1m5rb09/will_more_games_be_removed_in_august/ |archive-date=7 Apr 2026 |access-date=2025-08-16 |website=Reddit}}</ref>

As most had questions about whether they'll be able to play the games somewhere else.<ref>{{Cite web |date=2025-08-16 |title=Discontinued games |url=https://www.reddit.com/r/NetflixGamers/comments/1m1fuu6/discontinued_games/ |url-status=live |archive-url=https://web.archive.org/web/20260407154956/https://old.reddit.com/r/NetflixGamers/comments/1m1fuu6/discontinued_games/ |archive-date=7 Apr 2026 |access-date=2025-08-16 |website=Reddit}}</ref>

Or if they could move their saves to another device to not lose their progress as most games don't have cloud saving.<ref>{{Cite web |date=2025-08-16 |title=Can I transfer btd6 Netflix save data to normal btd6 |url=https://www.reddit.com/r/btd6/comments/17jzpp7/can_i_transfer_btd6_netflix_save_data_to_normal/ |url-status=live |access-date=2025-08-16 |website=Reddit |archive-url=http://web.archive.org/web/20250311042344/https://old.reddit.com/r/btd6/comments/17jzpp7/can_i_transfer_btd6_netflix_save_data_to_normal/ |archive-date=11 Mar 2025}}</ref><ref>{{Cite web |date=2025-08-16 |title=Have I lost my save? |url=https://www.reddit.com/r/NetflixGamers/comments/1lv22yo/have_i_lost_my_save/ |url-status=live |access-date=2025-08-16 |website=Reddit |archive-url=http://web.archive.org/web/20250709224239/https://old.reddit.com/r/NetflixGamers/comments/1lv22yo/have_i_lost_my_save/ |archive-date=9 Jul 2025}}</ref>

==See also==

*[[Stop Killing Games]]

==Reference==
{{reflist}}{{DEFAULTSORT:Netflix Games removing some of their games}}
[[Category:Netflix Games]]
[[Category:Netflix]]

Colgate

2026-04-29T13:24:09Z

Mr Pollo:

{{Incomplete}}
{{CompanyCargo
|Description=American oral hygiene company manufacturing toothpaste, toothbrushes, mouthwashes, and floss.
|Founded=1806
|Industry=Dental
|Logo=Colgate.svg
|ParentCompany=
|Type=Public
|Website=https://colgate.com
}}

'''{{Wplink|Colgate-Palmolive|Colgate}}''' is a dental health company founded in 1806<ref>{{Cite web |author= |title=Our Mission |url=https://www.colgate.com/en-us/mission/history-and-purpose |website=Colgate |date= |access-date=25 Mar 2025 |url-status=live |archive-url=https://web.archive.org/web/20250318020415/https://www.colgate.com/en-us/mission/history-and-purpose |archive-date=18 Mar 2025}}</ref> and primarily sells traditional toothbrushes, toothpaste, mouthwash, and whitening strips. With the Hum line of toothbrushes, they are sold at a cheaper price in return for more expensive toothbrush heads.

==Consumer impact summary==
*'''User freedom:''' Users can submit data requests and delete their account through the Colgate Connect application.
*'''User privacy:''' According to the Colgate privacy policy, the data of users is shared with affiliates, such as Kolibree, with this data including first and last name, postal address, telephone number, e-mail address, profile picture, and social media account ID.<ref>{{Cite web |author= |title=Privacy Policy |url=https://shop.colgate.com/app-privacy |website=Colgate |date=1 Jan 2023 |access-date=19 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20250125214534/https://shop.colgate.com/app-privacy |archive-date=25 Jan 2025}}</ref> This data is held for "as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law" and can be deleted by e-mailing Colgate and Kolibree individually.
*'''Market control:''' In 2020, over 139.37 million people used Colgate toothpaste.<ref>{{Cite web |last=Seraina |first=Andrea |title=Revealing toothpaste statistics: usage, market dynamics, and consumer trends |url=https://www.alpinewhite.com/en/article/toothpaste-statistics/ |website=Alpine White |date=3 Apr 2024 |access-date=8 Apr 2025 |url-status=live |archive-url=https://web.archive.org/web/20240915143814/https://www.alpinewhite.com/en/article/toothpaste-statistics/ |archive-date=15 Sep 2024}}</ref>
*'''Dispute resolutions:''' Colgate's Terms of Use §16, among other legal matters, contains waivers for both class-action and trial by jury. There are no opt-out rights; the user must cancel all accounts and cease using the product.<ref>{{Cite web |author= |title=Website Terms of Use |url=https://www.colgatepalmolive.com/en-us/legal-privacy-policy/terms-of-use#Governing_Law |website=Colgate |date=Aug 2025 |access-date=19 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20250909074503/https://www.colgatepalmolive.com/en-us/legal-privacy-policy/terms-of-use#Governing_Law |archive-date=9 Sep 2025}}</ref>

==Incidents==
===Removal of app features (''2024'')===
In October 2024, users of the "Colgate Connect" (previously "hum") application received pop-up notifications regarding the deprecation of previously existing features, such as "GoPirate!" and "mind your speed".<ref>{{Cite web |author=ChickenLover_YT |date=16 Oct 2024 |title=ChickenLover_YT on X |url=https://nitter.us.catsarch.com/ChickenLover_YT/status/1846675967369986129 |url-status=live |archive-url=https://megalodon.jp/2026-0322-0346-19/https://nitter.us.catsarch.com:443/ChickenLover_YT/status/1846675967369986129 |archive-date=21 Mar 2026 |access-date=19 Mar 2026 |website=[[X]] |quote=That moment when your toothbrush app removes over half of its brushing activities for no clear reason. This includes: *Mind Your Speed *Test Your Angles *GoPirate whats happening @Colgate?}}</ref> In December, more features were removed such as "test your angles" and "whitening reminders".<ref name="appstore">{{Cite web |author= |title=Colgate Connect on the App Store |url=https://apps.apple.com/us/app/colgate-connect/id1505852279 |website=[[Apple]] |date= |access-date=19 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20250311165224/https://apps.apple.com/us/app/colgate-connect/id1505852279 |archive-date=11 Mar 2025}}</ref> Around this time, the "hum" brand of toothbrushes were quietly discontinued, with existing users not being aware of where to get new brush heads.<ref>{{Cite web |author=MiniJoules |title=Is Colgate Hum being discontinued/phased out? |url=https://old.reddit.com/r/Teethcare/comments/1exr297/is_colgate_hum_being_discontinuedphased_out/ |website=[[Reddit]] |date=21 Aug 2024 |access-date=19 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20260222214154/https://old.reddit.com/r/Teethcare/comments/1exr297/is_colgate_hum_being_discontinuedphased_out/ |archive-date=22 Feb 2026}}</ref> Most of the app features did not rely on a constant connection to servers, which made the removal of the app's features all the more confusing to its users.<ref>{{Cite web |author= |title=Colgate Connect - Apps on Google Play |url=https://play.google.com/store/apps/details?id=com.colgate.hum |website=[[Google]] |date= |access-date=25 Mar 2025 |url-status=live |archive-url=https://web.archive.org/web/20250311165146/https://play.google.com/store/apps/details?id=com.colgate.hum |archive-date=11 Mar 2025}}</ref>

On April 29, 2026, a pop-up message appeared in the app stating the app will be discontinued on December 11 while stating existing brushes will continue to function without the app.<ref>{{Cite web|url=https://shop.colgate.com/pages/colgate-connect-retirement|title=Colgate Connect Retirement|work=Colgate|access-date=2026-04-29}}</ref> It is also noted in their FAQ post that user data after the shutdown would "either be deleted or anonymized such that any information retained will not be identifiable".

<gallery mode="packed" heights="182px">
File:Colgate Connect screenshot 3.jpg|App from 2021
File:Colgate Connect screenshot 1.jpg|Popup for GoPirate! deprecation
File:Colgate Connect screenshot 4.jpg|With GoPirate!
File:Colgate Connect screenshot 2.jpg|Aftermath of GoPirate! removal
File:Colgate Connect screenshot 5.jpg|App update notes
File:Colgate Connect screenshot 6.jpg|Popup for Journal deprecation
File:Colgate Connect shutdown screenshot.png|Popup for app discontinuation
</gallery>

==Products==
*Hum (2020)<ref>{{Cite web |last=Giordano |first=Medea |title=Review: Colgate Hum |url=https://www.wired.com/review/colgate-hum-smart-toothbrush/ |website=Wired |date=25 Aug 2020 |access-date=25 Mar 2025 |url-status=live |archive-url=https://web.archive.org/web/20250226085740/https://www.wired.com/review/colgate-hum-smart-toothbrush/ |archive-date=26 Feb 2025}}</ref>
*Hum Kids (2021)<ref>{{Cite web |author= |title=hum Kids Smart Battery Powered Electric Toothbrush |url=https://shop.colgate.com/products/hum-kids-smart-battery-powered-toothbrush |website=Colgate |date= |access-date=25 Mar 2025 |url-status=deviated |archive-url=https://web.archive.org/web/20240624135813/https://shop.colgate.com/products/hum-kids-smart-battery-powered-toothbrush  |archive-date=24 Jun 2024}}</ref>

==See also==
{{Ph-C-SA}}

==References==
{{Reflist}}

[[Category:{{PAGENAME}}]]
[[Category:Companies]]

File:Colgate Connect shutdown screenshot.png

2026-04-29T13:23:46Z

Mr Pollo: Screenshot taken by me in Colgate Connect iOS app

== Summary ==
Screenshot taken by me in Colgate Connect iOS app
== Licensing ==
{{Self}}

Colgate

2026-04-29T13:21:55Z

Mr Pollo:

{{Incomplete}}
{{CompanyCargo
|Description=American oral hygiene company manufacturing toothpaste, toothbrushes, mouthwashes, and floss.
|Founded=1806
|Industry=Dental
|Logo=Colgate.svg
|ParentCompany=
|Type=Public
|Website=https://colgate.com
}}

'''{{Wplink|Colgate-Palmolive|Colgate}}''' is a dental health company founded in 1806<ref>{{Cite web |author= |title=Our Mission |url=https://www.colgate.com/en-us/mission/history-and-purpose |website=Colgate |date= |access-date=25 Mar 2025 |url-status=live |archive-url=https://web.archive.org/web/20250318020415/https://www.colgate.com/en-us/mission/history-and-purpose |archive-date=18 Mar 2025}}</ref> and primarily sells traditional toothbrushes, toothpaste, mouthwash, and whitening strips. With the Hum line of toothbrushes, they are sold at a cheaper price in return for more expensive toothbrush heads.

==Consumer impact summary==
*'''User freedom:''' Users can submit data requests and delete their account through the Colgate Connect application.
*'''User privacy:''' According to the Colgate privacy policy, the data of users is shared with affiliates, such as Kolibree, with this data including first and last name, postal address, telephone number, e-mail address, profile picture, and social media account ID.<ref>{{Cite web |author= |title=Privacy Policy |url=https://shop.colgate.com/app-privacy |website=Colgate |date=1 Jan 2023 |access-date=19 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20250125214534/https://shop.colgate.com/app-privacy |archive-date=25 Jan 2025}}</ref> This data is held for "as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law" and can be deleted by e-mailing Colgate and Kolibree individually.
*'''Market control:''' In 2020, over 139.37 million people used Colgate toothpaste.<ref>{{Cite web |last=Seraina |first=Andrea |title=Revealing toothpaste statistics: usage, market dynamics, and consumer trends |url=https://www.alpinewhite.com/en/article/toothpaste-statistics/ |website=Alpine White |date=3 Apr 2024 |access-date=8 Apr 2025 |url-status=live |archive-url=https://web.archive.org/web/20240915143814/https://www.alpinewhite.com/en/article/toothpaste-statistics/ |archive-date=15 Sep 2024}}</ref>
*'''Dispute resolutions:''' Colgate's Terms of Use §16, among other legal matters, contains waivers for both class-action and trial by jury. There are no opt-out rights; the user must cancel all accounts and cease using the product.<ref>{{Cite web |author= |title=Website Terms of Use |url=https://www.colgatepalmolive.com/en-us/legal-privacy-policy/terms-of-use#Governing_Law |website=Colgate |date=Aug 2025 |access-date=19 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20250909074503/https://www.colgatepalmolive.com/en-us/legal-privacy-policy/terms-of-use#Governing_Law |archive-date=9 Sep 2025}}</ref>

==Incidents==
===Removal of app features (''2024'')===
In October 2024, users of the "Colgate Connect" (previously "hum") application received pop-up notifications regarding the deprecation of previously existing features, such as "GoPirate!" and "mind your speed".<ref>{{Cite web |author=ChickenLover_YT |date=16 Oct 2024 |title=ChickenLover_YT on X |url=https://nitter.us.catsarch.com/ChickenLover_YT/status/1846675967369986129 |url-status=live |archive-url=https://megalodon.jp/2026-0322-0346-19/https://nitter.us.catsarch.com:443/ChickenLover_YT/status/1846675967369986129 |archive-date=21 Mar 2026 |access-date=19 Mar 2026 |website=[[X]] |quote=That moment when your toothbrush app removes over half of its brushing activities for no clear reason. This includes: *Mind Your Speed *Test Your Angles *GoPirate whats happening @Colgate?}}</ref> In December, more features were removed such as "test your angles" and "whitening reminders".<ref name="appstore">{{Cite web |author= |title=Colgate Connect on the App Store |url=https://apps.apple.com/us/app/colgate-connect/id1505852279 |website=[[Apple]] |date= |access-date=19 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20250311165224/https://apps.apple.com/us/app/colgate-connect/id1505852279 |archive-date=11 Mar 2025}}</ref> Around this time, the "hum" brand of toothbrushes were quietly discontinued, with existing users not being aware of where to get new brush heads.<ref>{{Cite web |author=MiniJoules |title=Is Colgate Hum being discontinued/phased out? |url=https://old.reddit.com/r/Teethcare/comments/1exr297/is_colgate_hum_being_discontinuedphased_out/ |website=[[Reddit]] |date=21 Aug 2024 |access-date=19 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20260222214154/https://old.reddit.com/r/Teethcare/comments/1exr297/is_colgate_hum_being_discontinuedphased_out/ |archive-date=22 Feb 2026}}</ref> Most of the app features did not rely on a constant connection to servers, which made the removal of the app's features all the more confusing to its users.<ref>{{Cite web |author= |title=Colgate Connect - Apps on Google Play |url=https://play.google.com/store/apps/details?id=com.colgate.hum |website=[[Google]] |date= |access-date=25 Mar 2025 |url-status=live |archive-url=https://web.archive.org/web/20250311165146/https://play.google.com/store/apps/details?id=com.colgate.hum |archive-date=11 Mar 2025}}</ref>

On April 29, 2026, a pop-up message appeared in the app stating the app will be discontinued on December 11 while stating existing brushes will continue to function without the app.<ref>{{Cite web|url=https://shop.colgate.com/pages/colgate-connect-retirement|title=Colgate Connect Retirement|work=Colgate|access-date=2026-04-29}}</ref> It is also noted in their FAQ post that user data after the shutdown would "either be deleted or anonymized such that any information retained will not be identifiable".

<gallery mode="packed" heights="182px">
File:Colgate Connect screenshot 3.jpg|App from 2021
File:Colgate Connect screenshot 1.jpg|Popup for GoPirate! deprecation
File:Colgate Connect screenshot 4.jpg|With GoPirate!
File:Colgate Connect screenshot 2.jpg|Aftermath of GoPirate! removal
File:Colgate Connect screenshot 5.jpg|App update notes
File:Colgate Connect screenshot 6.jpg|Popup for Journal deprecation
File:Colgate Connect shutdown screenshot.jpg|Popup for app discontinuation
</gallery>

==Products==
*Hum (2020)<ref>{{Cite web |last=Giordano |first=Medea |title=Review: Colgate Hum |url=https://www.wired.com/review/colgate-hum-smart-toothbrush/ |website=Wired |date=25 Aug 2020 |access-date=25 Mar 2025 |url-status=live |archive-url=https://web.archive.org/web/20250226085740/https://www.wired.com/review/colgate-hum-smart-toothbrush/ |archive-date=26 Feb 2025}}</ref>
*Hum Kids (2021)<ref>{{Cite web |author= |title=hum Kids Smart Battery Powered Electric Toothbrush |url=https://shop.colgate.com/products/hum-kids-smart-battery-powered-toothbrush |website=Colgate |date= |access-date=25 Mar 2025 |url-status=deviated |archive-url=https://web.archive.org/web/20240624135813/https://shop.colgate.com/products/hum-kids-smart-battery-powered-toothbrush  |archive-date=24 Jun 2024}}</ref>

==See also==
{{Ph-C-SA}}

==References==
{{Reflist}}

[[Category:{{PAGENAME}}]]
[[Category:Companies]]

Aura

2026-04-28T01:39:00Z

Mr Pollo: I'll say it again: thank GOD for the Wayback Machine

{{Stub}}
{{Cleanup}}
{{CompanyCargo|Logo=Aura logo.png|Website=https://www.aura.com}}

== Consumer impact summary ==
Users state that it is hard to cancel a subscription,<ref>{{Cite web |last=u/Horror_Ad_7350 |title=Identity Guard Aura - Don't do business with this company |url=https://www.reddit.com/r/IdentityTheft/comments/1ggqa8z/identity_guard_aura_dont_do_business_with_this/ |url-status=dead |access-date=2026-04-27 |website=[[Reddit]]}}</ref><ref>{{Cite web |last=u/Far_Wrongdoer2219 |date=2024-10-05 |title=Identity Guard Aura - Don't do business with this company |url=https://www.reddit.com/r/IdentityTheft/comments/1cmubiz/aura_vs_others/ |url-status=live |access-date=2026-04-27 |website=[[Reddit]]|archive-url=https://web.archive.org/web/20250801103316/https://www.reddit.com/r/IdentityTheft/comments/1ggqa8z/identity_guard_aura_dont_do_business_with_this/|archive-date=2025-08-01}}</ref><ref>{{Cite web |title=Aura - is it any good? |url=https://www.reddit.com/r/antivirus/comments/168w4no/aura_is_it_any_good/ |url-status=live |website=[[Reddit]]}}</ref><ref>{{Cite web |last=@Defender452 |title=Aura sucks. Not only can you not cancel your Aura membership from the Android app. When you try to cancel through the website, the coloured button doesn't cancel, and it errors, making you call the phone number to cancel. |url=https://www.reddit.com/r/assholedesign/comments/12i8abi/aura_sucks_not_only_can_you_not_cancel_your_aura/ |url-status=live |access-date=2026-04-27 |website=[[Reddit]]}}</ref><ref>{{Cite web |title=Aura |url=https://www.bbb.org/us/ma/boston/profile/cyber-security/aura-0021-557119/customer-reviews#0021_557119_399671 |url-status=live |access-date=2026-04-27 |website=[[Better Business Bureau]]}}</ref> and they don't honor their 60 day money back guarantee.<ref>{{Cite web |last=Bailey |first=Aaron |date=2026-04-10 |title=60-day money-back guarantee for annual subscription SCAM |url=https://www.trustpilot.com/reviews/69d9a4ee994a69aef2c04d8a |url-status=live |access-date=2026-04-27 |website=[[Trustpilot]]}}</ref><span></span><span></span>

==Incidents==
<span></span><div class="cat-mw-box" style="padding: 0.5em 1em 0 1em; overflow:hidden;">
Add one-paragraph summaries of incidents below in sub-sections, which link to each incident's main article while linking to the main article and including a short summary. It is acceptable to create an incident summary before the main page for an incident has been created. To link to the page use the "Hatnote" or "Main" templates.

If the company has numerous incidents then format them in a table (see [[Amazon]] for an example).
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<small>Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing <kbd>backspace</kbd>.</small>
</div>
[[Category:Articles in need of additional work]]
<span> </span>
[[Category:Articles with verification concerns or other deficiencies]]
<span></span><span></span>

<span></span><span></span>

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:Aura|Aura category]].

<span></span>
===Data Breach (''March 2026'')===
<span></span>
:''Main article: [[link to the main CR Wiki article]]''
<span></span>

In march 2026 Aura had a data breach exposing 900,000 records containing names and email addresses.<ref>{{Cite web |last=Toulas |first=Bill |date=2026-03-18 |title=Aura confirms data breach exposing 900,000 marketing contacts |url=https://www.bleepingcomputer.com/news/security/aura-confirms-data-breach-exposing-900-000-marketing-contacts/ |url-status=live |access-date=2026-04-27 |website=[[BleepingComputer]]}}</ref><ref>{{Cite web |title=Aura Data Breach |url=https://haveibeenpwned.com/breach/Aura |url-status=live |access-date=2026-04-27 |website=[[Have I Been Pwned]]}}</ref><ref>{{Cite web |last=Arghire |first=Ionut |date=2026-03-19 |title=Security Firm Aura Discloses Data Breach Impacting 900,000 Records |url=https://www.securityweek.com/security-firm-aura-discloses-data-breach-impacting-900000-records/ |url-status=live |access-date=2026-04-27 |website=[[SecurityWeek]]}}</ref>

<span></span>
===Example incident two (''date'')===
<span></span>
...

<span></span>
==Products==
<span></span><div class="cat-mw-box" style="padding: 0.5em 1em 0 1em; overflow:hidden;">
This is a list of the company's product lines '''with articles on this wiki'''.
*[[Example product line one]] (release date): Short summary of the product's incidents.
*[[Example product line two]] (release date):
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</div>
[[Category:Articles in need of additional work]]
<span> </span>
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<span></span><span></span>

<span></span><span></span>
==See also==
<span></span><div class="cat-mw-box" style="padding: 0.5em 1em 0 1em; overflow:hidden;">
Link to relevant theme articles or companies with similar incidents.
----
<small>Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing <kbd>backspace</kbd>.</small>
</div>
[[Category:Articles in need of additional work]]
<span> </span>
[[Category:Articles with verification concerns or other deficiencies]]
<span></span><span></span>

<span></span><span></span>
==References==
<span></span><div class="references-list"><references /></div><span></span>
[[Category:Aura]]

Aura

2026-04-28T01:37:07Z

Mr Pollo:

{{Stub}}
{{Cleanup}}
{{CompanyCargo|Logo=Aura logo.png|Website=https://www.aura.com}}

== Consumer impact summary ==
Users state that it is hard to cancel a subscription,<ref>{{Cite web |last=u/Horror_Ad_7350 |title=Identity Guard Aura - Don't do business with this company |url=https://www.reddit.com/r/IdentityTheft/comments/1ggqa8z/identity_guard_aura_dont_do_business_with_this/ |url-status=live |access-date=2026-04-27 |website=[[Reddit]]}}</ref><ref>{{Cite web |last=u/Far_Wrongdoer2219 |date=2024-10-05 |title= |url=https://www.reddit.com/r/IdentityTheft/comments/1cmubiz/aura_vs_others/ |url-status=live |access-date=2026-04-27 |website=[[Reddit]]}}</ref><ref>{{Cite web |title=Aura - is it any good? |url=https://www.reddit.com/r/antivirus/comments/168w4no/aura_is_it_any_good/ |url-status=live |website=[[Reddit]]}}</ref><ref>{{Cite web |last=@Defender452 |title=Aura sucks. Not only can you not cancel your Aura membership from the Android app. When you try to cancel through the website, the coloured button doesn't cancel, and it errors, making you call the phone number to cancel. |url=https://www.reddit.com/r/assholedesign/comments/12i8abi/aura_sucks_not_only_can_you_not_cancel_your_aura/ |url-status=live |access-date=2026-04-27 |website=[[Reddit]]}}</ref><ref>{{Cite web |title=Aura |url=https://www.bbb.org/us/ma/boston/profile/cyber-security/aura-0021-557119/customer-reviews#0021_557119_399671 |url-status=live |access-date=2026-04-27 |website=[[Better Business Bureau]]}}</ref> and they don't honor their 60 day money back guarantee.<ref>{{Cite web |last=Bailey |first=Aaron |date=2026-04-10 |title=60-day money-back guarantee for annual subscription SCAM |url=https://www.trustpilot.com/reviews/69d9a4ee994a69aef2c04d8a |url-status=live |access-date=2026-04-27 |website=[[Trustpilot]]}}</ref><span></span><span></span>

==Incidents==
<span></span><div class="cat-mw-box" style="padding: 0.5em 1em 0 1em; overflow:hidden;">
Add one-paragraph summaries of incidents below in sub-sections, which link to each incident's main article while linking to the main article and including a short summary. It is acceptable to create an incident summary before the main page for an incident has been created. To link to the page use the "Hatnote" or "Main" templates.

If the company has numerous incidents then format them in a table (see [[Amazon]] for an example).
----
<small>Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing <kbd>backspace</kbd>.</small>
</div>
[[Category:Articles in need of additional work]]
<span> </span>
[[Category:Articles with verification concerns or other deficiencies]]
<span></span><span></span>

<span></span><span></span>

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:Aura|Aura category]].

<span></span>
===Data Breach (''March 2026'')===
<span></span>
:''Main article: [[link to the main CR Wiki article]]''
<span></span>

In march 2026 Aura had a data breach exposing 900,000 records containing names and email addresses.<ref>{{Cite web |last=Toulas |first=Bill |date=2026-03-18 |title=Aura confirms data breach exposing 900,000 marketing contacts |url=https://www.bleepingcomputer.com/news/security/aura-confirms-data-breach-exposing-900-000-marketing-contacts/ |url-status=live |access-date=2026-04-27 |website=[[BleepingComputer]]}}</ref><ref>{{Cite web |title=Aura Data Breach |url=https://haveibeenpwned.com/breach/Aura |url-status=live |access-date=2026-04-27 |website=[[Have I Been Pwned]]}}</ref><ref>{{Cite web |last=Arghire |first=Ionut |date=2026-03-19 |title=Security Firm Aura Discloses Data Breach Impacting 900,000 Records |url=https://www.securityweek.com/security-firm-aura-discloses-data-breach-impacting-900000-records/ |url-status=live |access-date=2026-04-27 |website=[[SecurityWeek]]}}</ref>

<span></span>
===Example incident two (''date'')===
<span></span>
...

<span></span>
==Products==
<span></span><div class="cat-mw-box" style="padding: 0.5em 1em 0 1em; overflow:hidden;">
This is a list of the company's product lines '''with articles on this wiki'''.
*[[Example product line one]] (release date): Short summary of the product's incidents.
*[[Example product line two]] (release date):
----
<small>Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing <kbd>backspace</kbd>.</small>
</div>
[[Category:Articles in need of additional work]]
<span> </span>
[[Category:Articles with verification concerns or other deficiencies]]
<span></span><span></span>

<span></span><span></span>
==See also==
<span></span><div class="cat-mw-box" style="padding: 0.5em 1em 0 1em; overflow:hidden;">
Link to relevant theme articles or companies with similar incidents.
----
<small>Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing <kbd>backspace</kbd>.</small>
</div>
[[Category:Articles in need of additional work]]
<span> </span>
[[Category:Articles with verification concerns or other deficiencies]]
<span></span><span></span>

<span></span><span></span>
==References==
<span></span><div class="references-list"><references /></div><span></span>
[[Category:Aura]]

Canva 2019 data breach

2026-04-28T01:36:24Z

Mr Pollo:

{{StubNotice}}

On May 24, 2019, [[Canva]] identified their systems were attacked and posted an announcement about the breach, urging users to change their passwords. 139 million users were affected, and information taken includes usernames, real names, email addresses, and location. 61 million users' data included password hashes, and for other users, [[Google]] tokens were taken. Seven months later, on the 11th of January 2020, Canva became aware of 4 million user passwords had been decrypted and shared online. Following the discovery, on the 12th of January Canva has forcefully reset the password of every user that had not changed it since the date of the incident.

==Background==
{{Ph-I-B}}

==[Incident]==
The attack was linked to a group known as GnosticPlayers.<ref>{{Cite web|url=https://www.packtpub.com/en-us/learning/how-to-tutorials/canva-faced-security-breach-139-million-users-data-hacked-zdnet-reports|title=Canva faced security breach, 139 million users data hacked: ZDNet reports|first=Fatema|last=Patrawala|work=Packt|date=2019-05-28|access-date=2026-04-27}}</ref> The group claimed to exfiltrate data and offered it for sale on breached forums, with motives of financial gain. The breach was caused by credential stuffing and credential cracking.<ref>{{Cite web |last=Minh Hieu Nguyen Ba |last2=Bennet |first2=Jacob |last3=Gallagher |first3=Michael |last4=Bhunia |first4=Suman |title=A Case Study of Credential Stuffing Attack: Canva Data Breach |url=https://ieeexplore.ieee.org/document/9799087 |url-status=live |website=[[IEEE Xplore]] |publisher=[[IEEE]]}}</ref> Passwords were hashed with bcrypt; however, they were later decrypted.

The data exfiltrated from the breach included: email addresses, real names, cities and countries of residence, public profile data, and partially hashed passwords (for users logged in directly with Canva, not externally). Payment data was not accessed.

===[Company]'s response===
Canva alerted users on May 25, 2019, to reset their passwords through email and in app alerts. To improve security, Canva introduced Multi-factor authentication (MFA), enhanced security measures (not specified), and regular security audits.<ref>{{Cite web |last=Danielson |first=Lizzie |date=2025-11-14 |title=Canva Data Breach |url=https://www.huntress.com/threat-library/data-breach/canva-data-breach |url-status=live |website=[[Huntress]]}}</ref>

==Lawsuit==
{{Ph-I-L}}

==Consumer response==
{{Ph-I-ConR}}

==References==
{{reflist}}

[[Category:Canva]]
[[Category:2019 incidents]]

Common Questions, Arguments, & Responses when discussing Flock Surveillance

2026-04-28T01:33:11Z

Mr Pollo:

This page collects common objections raised against automated license plate reader (ALPR) and AI surveillance camera deployments, and the documented legal and factual responses to them.

==The "no expectation of privacy in public" argument==
[[File:1st amendment = no privacy?.jpg|alt=Here, a prominent tech YouTuber claims that the 1st Amendment means no privacy in public spaces.|thumb|Here, a prominent tech YouTuber claims that the 1st Amendment means no privacy in public spaces.]]

A common objection to constitutional challenges of automated license plate reader (ALPR) systems is the argument that individuals have ''"no expectation of privacy when in a public place."'' This argument oversimplifies [[wikipedia:Fourth_Amendment_to_the_United_States_Constitution|Fourth Amendment]] jurisprudence and misunderstands the legal standard of "reasonable expectation of privacy" established by the [[wikipedia:Supreme_Court_of_the_United_States|Supreme Court of the United States]].

===The "reasonable" standard in Fourth Amendment law===

The Fourth Amendment protects against "unreasonable searches and seizures," not all searches. The constitutional analysis turns on whether surveillance violates a person's "reasonable expectation of privacy." This considers the nature, scope, and how intrusive the government monitoring is.

In [[wikipedia:Carpenter_v._United_States|''Carpenter v. United States'' ''(2018)'']], the Supreme Court explicitly rejected the argument that venturing into public eliminates Fourth Amendment protection. Chief Justice [[wikipedia:John_Roberts|John Roberts]] wrote that the government's access to 127 days of cell-site location data, tracking movements on public roads, achieved ''"near perfect surveillance, as if it had attached an ankle monitor to the phone's user."''<ref name=":0">{{Cite web |title=Carpenter v. United States |url=https://www.law.cornell.edu/supremecourt/text/16-402 |archive-url=https://web.archive.org/web/20180623061246/https://www.law.cornell.edu/supremecourt/text/16-402 |archive-date=2018-06-23 |access-date=2025-12-16 |website=Legal Information Institute |publisher=Cornell Law School}}</ref> The Court said,<blockquote>''"A person does not surrender all Fourth Amendment protection by venturing into the public sphere."''<ref name=":0" /></blockquote>

===Distinction between isolated observation and citywide surveillance systems===

Courts separate isolated instances of police observation and large-scale automated tracking systems. In ''[[wikipedia:United_States_v._Jones_(2012)|United States v. Jones (2012)]]'', Justice [[wikipedia:Sonia_Sotomayor|Sonia Sotomayor's]] influential concurrence explained that [[GPS tracking]]:<blockquote>''"generates a precise, comprehensive record of a person's public movements that reflects a wealth of detail about her familial, political, professional, religious, and sexual associations."''<ref name=":1">{{Cite web |title=United States v. Jones |url=https://www.law.cornell.edu/supremecourt/text/10-1259 |archive-url=https://web.archive.org/web/20120126022816/https://www.law.cornell.edu/supremecourt/text/10-1259 |archive-date=2012-01-26 |access-date=2025-12-16 |website=Legal Information Institute |publisher=Cornell Law School}}</ref></blockquote>She noted that automated surveillance:<blockquote>''"evades the ordinary checks that constrain abusive law enforcement practices: limited police resources and community hostility."<ref name=":1" />''</blockquote>The [[wikipedia:Massachusetts_Supreme_Judicial_Court|Massachusetts Supreme Judicial Court]] applied this reasoning to ALPR technology in ''Commonwealth v. McCarthy (2020)'', holding:<blockquote>''"With enough cameras in enough locations, the historic location data from an ALPR system in Massachusetts would invade a reasonable expectation of privacy and would constitute a search for constitutional purposes."''<ref name=":2">{{Cite web |date=2020-04-16 |title=Commonwealth v. McCarthy |url=https://cases.justia.com/massachusetts/supreme-court/2020-sjc-12750.pdf |archive-url=https://web.archive.org/web/20220303203404/https://cases.justia.com/massachusetts/supreme-court/2020-sjc-12750.pdf |archive-date=2022-03-03 |access-date=2025-12-16 |website=Justia}}</ref></blockquote>The court distinguished limited camera deployment from citywide networks, noting that widespread ALPR use would bring into question constitutional protections even though individual license plate observations would not.<ref name=":2" />

===Mosaic theory===

The [[wikipedia:Mosaic_theory_of_the_Fourth_Amendment|"mosaic theory" of Fourth Amendment protection]] holds that aggregating many individually innocuous observations can constitute a search requiring a warrant. Justice [[wikipedia:Samuel_Alito|Samuel Alito]] noted in his ''Jones'' concurrence that:<blockquote>''"society's expectation has been that law enforcement agents and others would not; and indeed, in the main, simply could not; secretly monitor and catalogue every single movement of an individual's car for a very long period."<ref name=":1" />''</blockquote>

In [[wikipedia:United_States_v._Knotts|''United States v. Knotts (1983)'']], while holding that limited beeper (a radio-emitting surveillance device) tracking did not constitute a search, the Supreme Court explicitly "reserved the question" of "whether different constitutional principles may be applicable" to "[[wikipedia:Dragnet_(policing)|dragnet-type law enforcement practices]]."<ref>{{Cite web |title=United States v. Knotts |url=https://www.law.cornell.edu/supremecourt/text/460/276 |url-status=live |archive-url=https://web.archive.org/web/20120601022257/https://www.law.cornell.edu/supremecourt/text/460/276 |archive-date=2012-06-01 |access-date=2025-12-16 |website=Legal Information Institute |publisher=Cornell Law School}}</ref>

===Litigation on citywide ALPR networks===

In ''Schmidt v. City of Norfolk (E.D. Va.)'', privacy advocates Lee Schmidt and Crystal Arrington challenged Norfolk's 176-camera Flock Safety ALPR network as unconstitutional. Chief Judge [[wikipedia:Mark_Steven_Davis|Mark S. Davis]] initially denied a motion to dismiss the case in February 2025, finding that plaintiffs had stated a plausible Fourth Amendment claim. During discovery, it emerged that Schmidt's location was logged 526 times and Arrington's was logged 849 times between February and July 2025.<ref name="nbc-norfolk">{{cite news |last=Collier |first=Kevin |date=2025-09-18 |title=Police cameras tracked one driver 526 times in four months, lawsuit says |url=https://www.nbcnews.com/tech/security/virginia-police-used-flock-cameras-track-driver-safety-lawsuit-surveil-rcna230399 |url-status=live |archive-url=https://web.archive.org/web/20250918093450/https://www.nbcnews.com/tech/security/virginia-police-used-flock-cameras-track-driver-safety-lawsuit-surveil-rcna230399 |archive-date=2025-09-18 |access-date=2025-12-16 |work=NBC News}}</ref>

However, on January 27, 2026, Judge Davis granted summary judgment in favor of the City, ruling that Norfolk's ALPR system did not violate the Fourth Amendment. In a 51-page opinion, Davis concluded that the plaintiffs could not demonstrate that the system was capable of tracking the entirety of a person's movements. The court found that although the cameras captured snapshots of daily life, they did not continuously track individuals or capture sufficient data to reconstruct whole routines, noting "sizable gaps" between photographs.<ref name="whro-norfolk">{{cite news |last=Cox |first=Toby |date=2026-02-11 |title=A federal judge ruled Norfolk's Flock surveillance cameras don't invade people's privacy – yet |url=https://www.whro.org/business-growth/2026-02-11/a-federal-judge-ruled-norfolks-flock-surveillance-cameras-dont-invade-peoples-privacy-yet |access-date=2026-03-02 |work=WHRO}}</ref><ref name="courthouse-norfolk">{{cite news |date=2026-01-28 |title=Judge holds Norfolk's license plate reader use constitutional |url=https://courthousenews.com/judge-holds-norfolks-license-plate-reader-use-constitutional/ |access-date=2026-03-02 |work=Courthouse News Service}}</ref>

Notably, Judge Davis cautioned that the constitutional analysis could change as ALPR technology expands. He wrote that ''"ALPR surveillance could become too intrusive and run afoul of [constitutional privacy standards] at some point,"'' but concluded that ''"at least in Norfolk, Virginia, the answer is: not today."''<ref name="whro-norfolk" /> The plaintiffs, represented by the Institute for Justice, announced their intention to appeal, with Schmidt stating he remained committed to fighting against what he described as "dragnet warrantless surveillance."<ref name="whro-norfolk" /><ref name="courthouse-norfolk" />

Flock Safety's chief legal officer responded that the decision aligned with rulings by over 30 state and federal courts concluding that fixed-location ALPRs do not constitute a search under the Fourth Amendment.<ref name="courthouse-norfolk" />

Legal scholars note that U.S. law enforcement scanned 2.5 billion license plates between 2016 and 2017, with 99.5% belonging to vehicles unassociated with criminal activity,<ref>{{Cite web |last=Maass |first=Dave |last2=Lipton |first2=Beryl |date=2021-04-22 |title=Data Driven: Explore How Cops Are Collecting and Sharing Our Travel Patterns Using Automated License Plate Readers |url=https://www.eff.org/pages/automated-license-plate-reader-dataset |archive-url=https://web.archive.org/web/20181115183012/https://www.eff.org/pages/automated-license-plate-reader-dataset |archive-date=2018-11-15 |access-date=2025-12-16 |website=Electronic Frontier Foundation}}</ref> illustrating the dragnet nature of modern ALPR deployment that distinguishes it from traditional targeted surveillance methods.

===Scale and the reasonableness analysis===

Real-world deployments show the scale: Denver operates 111 cameras scanning approximately 2 million license plates monthly;<ref>{{cite news |last=Kenney |first=Andrew |date=2024-09-19 |title=2 million license plates scanned monthly by Denver's new police cameras |url=https://denverite.com/2024/09/19/denver-flock-license-plate-scanners-update/ |archive-url=https://web.archive.org/web/20240919214639/https://denverite.com/2024/09/19/denver-flock-license-plate-scanners-update/ |archive-date=2024-09-19 |access-date=2025-12-16 |work=Denverite}}</ref> Norfolk's 176 cameras provide citywide coverage;<ref name="nbc-norfolk" /> and Austin's system scanned approximately 75 million plates from March through December 2024.<ref>{{cite news |last=Thompson |first=Ben |date=2025-05-20 |title=75M license plates scanned under rebooted Austin police program; audit reveals successes, concerns |url=https://communityimpact.com/austin/south-central-austin/government/2025/05/20/75m-license-plates-scanned-under-rebooted-austin-police-program-audit-reveals-successes-concerns/ |url-status=live |archive-url=https://web.archive.org/web/20250607131518/https://communityimpact.com/austin/south-central-austin/government/2025/05/20/75m-license-plates-scanned-under-rebooted-austin-police-program-audit-reveals-successes-concerns/ |archive-date=2025-06-07 |access-date=2025-12-16 |work=Community Impact}}</ref>

==State legislative responses: Virginia==

Virginia became one of the first states to enact statewide ALPR regulation when legislation establishing statewide standards for law enforcement use of ALPR took effect on July 1, 2025. Before this date, Virginia had no statewide statutory or regulatory framework governing law enforcement use of ALPR, meaning agencies could operate the technology without any statewide limitations on use, data retention, or data sharing.<ref name="vscc-2026">{{cite web |title=Law Enforcement Use of Automatic License Plate Recognition (ALPR) Update, January 2026 |url=https://vscc.virginia.gov/2026/VSCC%20ALPR%20Report%20January%202026%20FINAL%20REVISED%20Jan%2021%202026.pdf |access-date=2026-03-02 |publisher=Virginia State Crime Commission |date=2026-01-01}}</ref>

===Overview of Virginia's 2025 ALPR law===

Under the new statute (Virginia House Bill 2724, codified at Va. Code Ann. § 2.2-5517), law enforcement agencies in Virginia may only use ALPR for criminal investigations, active investigations into missing or endangered persons or human trafficking, and notifications related to missing or endangered persons, outstanding warrants, human trafficking, stolen vehicles, or stolen license plates.<ref name="vscc-2026" />

The law requires ALPR data to be purged after 21 days unless needed for an ongoing investigation, prosecution, or civil action. It also restricts data sharing to other Virginia law enforcement agencies, Commonwealth's Attorneys, criminal defendants or their counsel, ALPR vendors, or pursuant to a court order. The statute does not permit data sharing with out-of-state or federal law enforcement agencies.<ref name="vscc-2026" />

===Compliance findings from the Virginia State Crime Commission===

In January 2026, the Virginia State Crime Commission published the findings of a statewide survey of all 361 Virginia law enforcement agencies on their use of ALPR. The survey, conducted in November 2025 to capture practices after the new legislation took effect, received responses from 251 agencies (70%). Of responding agencies, 63% (159 of 251) reported using ALPR. A large majority, 86% (137 of 159), reported [[Flock Safety]] as their ALPR vendor.<ref name="vscc-2026" />

The Crime Commission found that some agencies were not complying with the new statutory requirements:

*'''Data retention violations''': 21% (33 of 159) of agencies using ALPR reported retaining data beyond the statutory 21-day limit. Reported retention periods for fixed cameras ranged from 22 to 60 days; for mobile cameras, 30 to 180 days.<ref name="vscc-2026" />

*'''Unauthorized data sharing with federal and out-of-state agencies''': Despite the statute prohibiting such sharing, 13% (20 of 159) of agencies reported providing continuous access to out-of-state law enforcement agencies, and 6% (9 of 159) reported providing continuous access to federal law enforcement agencies.<ref name="vscc-2026" />

*'''No written ALPR policy''': 16% (26 of 159) of agencies using ALPR reported having no policy on ALPR use, despite the statutory requirement to maintain one. An additional 9% (14 of 159) reported being in the process of implementing a policy.<ref name="vscc-2026" />

*'''No public awareness measures''': 35% (55 of 159) of agencies reported taking no public awareness measures regarding their ALPR use, despite statutory requirements to promote public awareness.<ref name="vscc-2026" />

*'''Non-response''': Almost one-third of law enforcement agencies (110 of 361) did not respond to the survey at all, meaning their ALPR use and compliance status remain unknown.<ref name="vscc-2026" />

The Crime Commission's report stated that the Chair, Delegate Charniele Herring, planned to send letters to agencies whose survey responses indicated non-compliance with the new law, as well as to non-responding agencies.<ref name="vscc-2026" />

===Data sharing concerns===

Virginia's experience reflects a national pattern of concerns over ALPR data sharing. A September 2025 investigation by the Virginia Center for Investigative Journalism found that before the new law took effect, federal agencies had attempted to access local Virginia ALPR data thousands of times for immigration enforcement purposes, and one small town's Flock network data had been searched nearly 7 million times by outside agencies in a single year.<ref name="vcij-sept2025">{{cite news |last=Falayi |first=K. |date=2025-09-16 |title=One sleepy Virginia town. Nearly 7 million hits on its surveillance network |url=https://vcij.org/stories/state-of-surveillance |access-date=2026-03-02 |work=Virginia Center for Investigative Journalism}}</ref> At least two Virginia localities, Charlottesville and Staunton, subsequently ended their use of Flock Safety cameras, citing concerns about federal data sharing.<ref name="vscc-2026" />

As of early 2026, at least 30 localities across the United States have either deactivated Flock cameras or canceled their contracts, driven in part by concerns over privacy and federal agency access to locally collected ALPR data.<ref name="npr-flock">{{cite news |date=2026-02-19 |title=Why some cities are canceling Flock license plate reader contracts |url=https://www.npr.org/2026/02/17/nx-s1-5612825/flock-contracts-canceled-immigration-survillance-concerns |access-date=2026-03-02 |work=NPR}}</ref>

==Revolving door: surveillance vendor hiring of public officials==

Multiple documented cases have raised concerns about [[Flock Safety]]'s practice of hiring current or recently departed public officials who hold or held influence over the procurement of the company's products.

===Cleveland, Ohio: former council majority leader joins Flock===

Kerry McCormack, the Ward 3 council member and Majority Leader of the Cleveland City Council, announced his resignation on September 11, 2025. He left office in early October 2025. He joined Flock Safety immediately afterward as public affairs lead for the eastern United States. No reporting has identified a gap between his departure from office and his start date at Flock.<ref name="ideastream-mccormack">[https://www.ideastream.org/government-politics/2025-09-11/cleveland-councilmember-kerry-mccormack-resigns-before-end-of-term Ideastream: Cleveland Councilmember Kerry McCormack resigns before end of term]</ref><ref name="wkyc-mccormack">[https://www.wkyc.com/article/news/local/cleveland/cleveland-city-councilman-kerry-mccormack-resign-ward-3-seat-october-majority-leader-flock-safety-lauren-welch/95-6380bc59-b942-4c43-a0fc-b1a61f8f8fea WKYC: Kerry McCormack to resign from Cleveland City Council on Oct. 3]</ref>

In late October 2025, the Bibb administration introduced Ordinance 1367-2025 to Cleveland City Council: a three-year, approximately $2 million sole-source emergency contract with Flock Group, Inc. No Request for Proposals was issued and no competing bids were solicited.<ref name="legistar-flock">[https://cityofcleveland.legistar.com/LegislationDetail.aspx?ID=7714153&GUID=D5D4E9A9-CED2-4198-9998-FCD9349ED5A4&Options=ID%7CText%7CAttachments%7COther%7C&Search=flock Cleveland City Council Legistar: File #1367-2025]</ref>

The administration justified the sole-source designation on two grounds: that Flock was the only vendor offering the specific integrated bundle of services, and that the contract piggybacked on a pre-negotiated Ohio state term purchasing agreement. At the November 14, 2025 Safety Committee hearing, ShotSpotter representatives attended and stated on the record that they offer competing products capable of fulfilling the same requirements, directly contradicting the sole-source rationale.<ref name="axios-flock">[https://www.axios.com/local/cleveland/2025/11/14/cleveland-shotspotter-flock Axios Cleveland: Cleveland mulls shift from ShotSpotter to Flock for gunshot detection]</ref><ref name="signal-shotspotter">[https://signalcleveland.org/cleveland-city-council-shotspotter-study-hearing/ Signal Cleveland: City Council debates: Is ShotSpotter making Cleveland safer?]</ref>

====How the emergency and bidding bypass works====

Cleveland Charter § 36 defines an emergency measure as an ordinance or resolution for the "immediate preservation of the public peace, property, health, or safety" or for the "usual daily operation of a Municipal department." Combined with the § 33 rule suspension mechanism, an emergency designation bypasses the normal three-reading requirement and the 30-day waiting period before a measure takes effect. Emergency passage requires a two-thirds supermajority of all elected council members.<ref name="charter-36">[https://codelibrary.amlegal.com/codes/cleveland/latest/cleveland_oh/0-0-0-252 Cleveland Charter § 36: Emergency Measures]</ref>

Charter § 108 requires competitive bidding for contracts exceeding $50,000, with an exception for cooperative purchasing arrangements with other governmental agencies. Professional services contracts are exempt from sealed bidding but are still expected to go through a Request for Proposals process per the Division of Purchases and Supplies. The Bibb administration issued neither a formal bid nor an RFP for the Flock expansion.<ref name="charter-108">[https://codelibrary.amlegal.com/codes/cleveland/latest/cleveland_oh/0-0-0-627 Cleveland Charter § 108: Authorization of Contracts]</ref><ref name="cle-purchases">[https://www.clevelandohio.gov/city-hall/departments/finance/divisions/purchases-supplies City of Cleveland: Division of Purchases & Supplies]</ref>

====Ohio revolving door law and its limitations====

Ohio Revised Code § 102.03(A)(1) bars former public officials for twelve months from representing any person or entity before any public agency on any "matter" in which the official personally participated during their public service.<ref name="orc-102">[https://codes.ohio.gov/ohio-revised-code/section-102.03 Ohio Revised Code § 102.03]</ref>

However, R.C. 102.03(A)(5) explicitly excludes "legislative matters" (defined as the proposal, consideration, or enactment of statutes, rules, ordinances, resolutions, or charter or constitutional amendments) from the definition of "matter." Because Ordinance 1367-2025 is a piece of legislation requiring formal consideration by City Council, the twelve-month ban arguably does not apply to a former council member lobbying for its passage.<ref name="orc-102" />

Cleveland has no local revolving-door ordinance, no lobbying registration requirement, and no cooling-off period of its own. Chapter 171 of the Cleveland Codified Ordinances covers employment provisions such as hours of work and overtime, not ethics or lobbying. By comparison, Chicago imposes a blanket one-year ban on former aldermen lobbying any city official on any topic.<ref name="cle-171">[https://codelibrary.amlegal.com/codes/cleveland/latest/cleveland_oh/0-0-0-4565 Cleveland Codified Ordinances Chapter 171: Employment Provisions]</ref>

McCormack told Signal Cleveland that he "did not seek an opinion from the Ohio Ethics Commission" and was voluntarily observing the one-year rule as a best practice. However, News 5 Cleveland's investigators obtained McCormack's emails through a public records request and reported that he did contact the Ohio Ethics Commission about restrictions approximately one month before leaving office.<ref name="signal-mccormack">[https://signalcleveland.org/cleveland-city-council-kerry-mccormack-flock-safety-contract/ Signal Cleveland: Kerry McCormack says he had 'no engagement' with city over Flock]</ref><ref name="news5-flock">[https://www.news5cleveland.com/news/local-news/more-questions-raised-about-flock-safety-in-cleveland-data-access-and-whos-watching News 5 Cleveland: More questions raised about Flock Safety in Cleveland]</ref>

McCormack's one-year recusal from Cleveland matters is voluntary and self-enforced. It is not a Flock corporate policy and not a legal requirement under Ohio law given the legislative exemption. McCormack stated: "Whether I have a defined legal conflict or not, regardless, it's best practice I think to sit out."<ref name="signal-mccormack" />

Council member Rebecca Maurer stated at a Safety Committee hearing: "I hope you understand the hesitancy I have given a member of this body just departed to take a job at Flock that we now have a sole source contract without an RFP process."<ref name="news5-flock" />

====Status of the Cleveland contract====

Cleveland's ShotSpotter contract expires in April 2026 and the existing Flock automated license plate reader contract expires in June 2026. The Bibb administration proposed bundling both into a single expanded Flock contract covering cameras, license plate readers, gunshot detection, and audio monitoring, all through one vendor on a sole-source basis.<ref name="fox8-flock">[https://fox8.com/news/cleveland-considers-transition-from-shotspotter-to-flock-council-pushes-back/ Fox 8: Cleveland considers transition from ShotSpotter to Flock, council pushes back]</ref><ref name="signal-replace">[https://signalcleveland.org/cleveland-to-replace-shotspotter-with-flock-safety/ Signal Cleveland: Cleveland to replace ShotSpotter with other gunshot-detection tech]</ref>

Council refused to advance the legislation. Fox 8 reported that council will not move forward until a full review is conducted and a request for proposals has been issued.<ref name="fox8-flock" />

The Bibb administration then asked Safety Committee Chair Michael Polensek to shelve the expansion before year-end 2025. No public explanation was given. Polensek counter-proposed issuing a request for qualification.<ref name="clevescene-flock">[https://www.clevescene.com/news/cleveland-news/cleveland-puts-flock-expansion-on-hold-amid-local-pushback/ Cleveland Scene: Cleveland Puts Flock Expansion on Hold Amid Local Pushback]</ref>

As of March 2026, Ordinance 1367-2025 sits on indefinite hold in the Safety Committee. No vote has been scheduled, no RFP has been issued, and no RFQ has been completed. Approximately 100 Flock license plate reader cameras remain active across Cleveland.<ref name="clevescene-flock" /><ref name="news5-grassroots">[https://www.news5cleveland.com/news/local-news/investigations/grassroots-group-presses-cleveland-to-end-relationship-with-flock-safety-expansion-plans-on-hold News 5 Cleveland: Grassroots group presses Cleveland to end relationship with Flock Safety]</ref>

A grassroots group called Flockno delivered a letter with 275 signatures to City Hall demanding the city cut ties with Flock entirely and remove existing cameras when the June contract expires. News 5 reported the petition had gathered nearly 300 signatures total. Organizer Bryn Adams stated: "We want to ask the city to remove, not renew."<ref name="news5-grassroots" /><ref name="clevescene-flock" />

===Moreno Valley, California: Flock hired a sitting mayor===

In February 2024, Flock Safety hired Ulises Cabrera, the sitting mayor of Moreno Valley, California (population 200,000+), as a Community Engagement Manager. A Flock job posting for the position listed a salary of $100,000–$140,000 plus stock options. The role was intended to guide law enforcement customers through the public procurement process in collaboration with Flock's sales team. Cabrera had previously voted as mayor to fund a citywide Flock camera system in Moreno Valley.<ref name="tc">[https://techcrunch.com/2025/01/08/flock-safety-quietly-hired-a-sitting-california-mayor-now-hes-suing-flock/ TechCrunch: Flock Safety quietly hired a sitting California mayor. Now he's suing Flock.]</ref>

During his time at Flock, Cabrera gave presentations promoting the company's technology at city council meetings in at least two other jurisdictions: Whitewater, Kansas and Mammoth Lakes, California.<ref name="tc" />

====Cabrera v. Flock Safety====

In November 2024, Cabrera filed a wrongful termination lawsuit against Flock Safety.<ref name="cabrera-complaint">[https://embed.documentcloud.org/documents/25482232-flock-lawsuit-complaint/?embed=1 DocumentCloud: Cabrera v. Flock Safety — Complaint]</ref> According to the complaint, approximately two weeks after Cabrera started working at Flock, an employee requested that he use his position as mayor of Moreno Valley to benefit the company. Cabrera alleges he refused, forwarded the request to his legal counsel while copying the Flock employee, and that the employee immediately began exhibiting retaliatory behavior. Flock terminated Cabrera in June 2024. He worked at Flock from February to June 2024.<ref name="tc" />

Cabrera also alleges he raised concerns that Flock was underreporting the number of surveillance cameras installed in Carmel-by-the-Sea. A separate Forbes investigation published in February 2024 found that Flock camera installations broke laws in at least five states, including by installing cameras without proper permits.<ref name="tc" />

Flock categorically denies all of Cabrera's allegations and says its hire of a sitting mayor complied with California conflict-of-interest regulations.<ref name="tc" />

====California conflict-of-interest law====

California Government Code § 1090 prohibits public officers from being financially interested in any contract made by the body or board of which they are members.<ref name="cagov-1090">{{cite web |title=California Government Code § 1090 |url=https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?lawCode=GOV&sectionNum=1090. |access-date=2026-04-24 |publisher=California Legislative Information}}</ref> A sitting mayor receiving a salary and stock options from a surveillance vendor while his city council approves that vendor's contracts raises direct questions under this provision.<ref name="tc" />

While campaigning for reelection in November 2024, Cabrera's campaign website cited his earlier vote to fund Moreno Valley's Flock system, but did not disclose that he had subsequently worked for Flock while serving as mayor.<ref name="tc" />

===Comparison of Cleveland and Moreno Valley ethics gaps===

Albert Fox Cahn, founder of the Surveillance Technology Oversight Project, stated that the allegations in the Moreno Valley case "add to the growing body of evidence that American surveillance is fueled by a broken revolving door between industry and government."<ref name="tc" />

The Cleveland and Moreno Valley cases illustrate different but related gaps in ethics law. In Ohio, the state revolving-door statute's explicit exclusion of "legislative matters" from the cooling-off period means that a former council member may legally lobby for ordinances benefiting a new employer immediately upon leaving office.<ref name="orc-102" /> In California, the strict liability framework of Government Code § 1090 theoretically prohibits the arrangement but relies on self-disclosure and enforcement by the Fair Political Practices Commission.<ref name="cagov-1090" /> In both cases, municipal-level protections were either absent or insufficient: Cleveland has no local lobbying registration or cooling-off ordinance,<ref name="cle-171" /> while Moreno Valley had no mechanism to prevent a sitting mayor from accepting private employment with a city vendor.<ref name="tc" />

==False positives and system failures==

Automated surveillance systems generate false positives in which innocent individuals are subjected to armed police responses based on system errors.

===Baltimore County gun detection false alarm===

In October 2025, an AI-powered gun detection system at Kenwood High School in Baltimore County misidentified a student's snack food as a firearm, triggering an armed police response. Taki Allen was sitting outside the school with friends eating Doritos when officers with drawn weapons approached him.

<blockquote>''"At first, I didn't know where they were going until they started walking toward me with guns, talking about, 'Get on the ground,' and I was like, 'What?'"<ref name=":3" />''</blockquote>

Allen was forced to his knees, handcuffed, and searched before officers realized he was unarmed. Allen described watching about eight police cars arrive, with officers pointing guns at him.

<blockquote>''"The first thing I was wondering was, was I about to die? Because they had a gun pointed at me."''<ref name=":3" /></blockquote>

When shown the image that triggered the alert, Allen explained:<blockquote>''"I was just holding a Doritos bag – it was two hands and one finger out, and they said it looked like a gun."<ref name=":3" />''</blockquote>

High schools in Baltimore County have used the AI gun detection system since 2023, using existing school cameras to scan for potential weapons. The system is operated by [[Omnilert]], which taps into existing camera feeds to detect objects that resemble weapons and then alerts both school safety officers and law enforcement automatically. A school official acknowledged "how upsetting this was for the individual that was searched as well as the other students who witnessed the incident."<ref name=":3" />

Baltimore County Councilman Izzy Patoka called for a review of the system, stating: ''"No child in our school system should be accosted by police for eating a bag of Doritos."''<ref name=":3" /> Omnilert defended its system, claiming it ''"functioned as intended: to prioritize safety and awareness through rapid human verification,"'' though the incident demonstrated the system escalated to armed police response before adequate human review occurred.<ref name=":3">{{cite news |last=Tsui |first=Karina |last2=Sottile |first2=Zoe |date=2025-10-25 |title=Student handcuffed after Doritos bag mistaken for a gun by school's AI security system |url=https://edition.cnn.com/2025/10/25/us/baltimore-student-chips-ai-gun-detection-hnk |url-status=live |archive-url=https://web.archive.org/web/20251026050806/https://edition.cnn.com/2025/10/25/us/baltimore-student-chips-ai-gun-detection-hnk |archive-date=2025-10-26 |access-date=2025-10-28 |work=CNN}}</ref>

===ALPRs causing innocent people to be held at gunpoint===

ALPR systems generate false alerts that result in innocent individuals being held at gunpoint during high-risk traffic stops.

====Brian Hofer Thanksgiving incident====

In 2018, privacy advocate Brian Hofer and his younger brother were driving to visit their parents for Thanksgiving when they were held at gunpoint by law enforcement officers. Hofer's vehicle had been incorrectly flagged as stolen by an ALPR system, triggering an armed police response.<blockquote>''"Your life definitely is different after you have guns pointed at you."<ref name="cbs-alpr">{{cite news |last1=Fichten |first1=Lauren |last2=Clark |first2=Alex |date=2025-07-24 |title=When license plate readers get it wrong |url=https://www.cbsnews.com/news/license-plate-readers-alpr-mistakes/ |url-status=live |archive-url=https://web.archive.org/web/20250724210641/https://www.cbsnews.com/news/license-plate-readers-alpr-mistakes/ |archive-date=2025-07-24 |access-date=2025-10-28 |work=CBS News}}</ref>''</blockquote>Hofer, now executive director of Secure Justice, an organization that aims to reduce government and corporate overreach, advocates for manual verification of ALPR "hits" before armed responses. He notes that even with verification procedures, data errors in databases can cause plates to match incorrect entries.<ref name="cbs-alpr" />

CBS News verified over a dozen similar cases during a six-month investigation into incidents of wrongful stops and ALPR technology abuse, finding that consequences range from erroneous toll charges to armed detentions of innocent people.<ref name="cbs-alpr" />

====Española, New Mexico child detentions====

In Española, New Mexico, ALPR misreads resulted in two separate armed detentions of minors within one month. In one incident, a 12-year-old was handcuffed after an ALPR camera misread the last digit of a license plate on a vehicle driven by her older sister, interpreting a "2" as a "7," according to a lawsuit filed against the city.<ref name="cbs-alpr" />

One month later in a separate incident, a 17-year-old honors student was held at gunpoint on his way home from school after officers mistook his vehicle for one associated with an individual sought in connection with a string of armed robberies.<ref name="cbs-alpr" />

====Aurora, Colorado family detained on hot pavement====

In Aurora, Colorado in 2020, a mother and her family, including her 6-year-old daughter, were pulled over at gunpoint and forced to lie face down on hot pavement due to an ALPR error. Police mistakenly flagged their Colorado license plate as matching a completely different vehicle from a different state, a stolen motorcycle registered in Montana.<ref name="cbs-alpr" />

The incident, captured on video and widely condemned, led to a $1.9 million settlement from the city in 2024.<ref name="cbs-alpr" />

====Cherry Hills Village, Colorado: repeat stops from hotlist data entry error====

According to 9News reporter Spencer Soicher, Cherry Hills Village resident Kyle Dausman was pulled over at least twice by the Cherry Hills Village Police Department in early 2026 after a [[Flock Safety]] camera generated a wanted-person alert tied to a Colorado Crime Information Center hotlist entry. Cherry Hills Village Police Chief Jason Lyons attributed the underlying error to a Gilpin County court data-entry mistake, with Colorado license plates using both the letter "O" and the numeral "0".<ref name="9news-dausman">{{cite news |last=Soicher |first=Spencer |date=2026-04-23 |title=He didn't commit a crime, but Flock cam alerts keep getting him pulled over |url=https://www.9news.com/article/news/local/rime-flock-cam-pulled-over/73-e3f65018-32a5-4bb0-a4ac-26fb24dc9a15 |access-date=2026-04-24 |work=9News (KUSA)}}</ref>

During the first stop, Dausman told 9News that officers "zipped out of nowhere and immediately got behind me with the lights flashing," and he described feeling his safety was at risk. He was released at the scene once officers determined he was not the wanted suspect. A few days later the same department stopped him again on the same alert before recognizing him and releasing him. Chief Lyons said the department then suppressed the alert in its local Flock system, but stated that the agency cannot remove the underlying entry from the wider hotlist.<ref name="9news-dausman" /><ref name="9news-dausman-video">{{cite news |date=2026-04-23 |title=Flock cameras keep telling police a Colorado man who doesn't have a warrant has a warrant |url=https://www.9news.com/video/news/local/flock-cameras-keep-telling-police-a-colorado-man-who-doesnt-have-a-warrant-has-a-warrant/73-3f3f3653-e8e2-4fb6-aa28-8a1f24f7f67c |access-date=2026-04-24 |work=9News (KUSA)}}</ref>

====Columbine Valley, Colorado: sergeant refused to examine exculpatory dashcam footage====

On September 27, 2025, Columbine Valley Police Sergeant Jamie Milliman went to the Denver home of Chrisanna Elser to serve a court summons for petty theft, accusing her of stealing a package valued at $25 or less from a porch in neighboring Bow Mar on September 22, 2025. Milliman based the accusation entirely on Bow Mar's [[Flock Safety]] ALPR network, which had logged Elser's green Rivian truck passing through the town between 11:52 a.m. and 12:09 p.m. on the day of the theft.<ref name="cosun-elser">{{cite news |last=Paul |first=Jesse |date=2025-10-28 |title=A suburban police officer used a Flock surveillance camera to accuse a Denver woman of theft. Then she had to prove him wrong. |url=https://coloradosun.com/2025/10/28/flock-camera-police-colorado-columbine-valley/ |access-date=2026-04-24 |work=The Colorado Sun}}</ref>

Bodycam audio captured by The Colorado Sun recorded Milliman refusing to view Elser's Rivian dashboard camera footage, which she offered as proof that her vehicle never stopped in Bow Mar. Milliman told her, "If you are going to deny it to me, I am not going to help you with any courtesy."<ref name="cosun-elser" /><ref name="cbs-elser">{{cite news |date=2025-11-13 |title=Flock cameras lead Colorado police to wrong suspect |url=https://www.cbsnews.com/colorado/news/flock-cameras-lead-colorado-police-wrong-suspect/ |access-date=2026-04-24 |work=CBS News Colorado}}</ref>

Elser then assembled a digital alibi using her Rivian's onboard cameras, the vehicle's GPS log, and surveillance footage from a tailor shop she was visiting at the time of the theft. She located the actual theft video on NextDoor, which showed a different person who never entered a truck. After she submitted the evidence, the summons was voided.<ref name="cosun-elser" /><ref name="cbs-elser" />

On November 11, 2025, Columbine Valley Town Administrator J.D. McCrumb told Denverite that "appropriate disciplinary action will be applied to the officer involved" after the department's review of the encounter. Elser said the department never issued her a formal apology.<ref name="denverite-elser">{{cite news |date=2025-11-11 |title=The cop who wrongfully accused a Denver woman of a package theft faces discipline |url=https://denverite.com/2025/11/11/flock-package-theft-denver-surveillance-discipline/ |access-date=2026-04-24 |work=Denverite}}</ref> Elser later testified before the Colorado General Assembly in support of Senate Bill 26-070, which would require a warrant for police access to historical ALPR data and which advanced from a Senate committee on a 5-2 vote on February 23, 2026.<ref name="9news-sb70">{{cite news |last=Soicher |first=Spencer |date=2026-02-23 |title=Colorado bill requiring warrant to search license plate tracking database advances |url=https://www.9news.com/article/news/local/local-politics/colorado-bill-requiring-warrant-to-search-license-plate-tracking-database-advances/73-1bd4369f-a168-407f-8079-488bb358f9ef |access-date=2026-04-24 |work=9News (KUSA)}}</ref>

===Facial recognition false identification===

====Peppermill Casino facial recognition wrongful arrest====

On September 17, 2023, Jason Killinger, a long-haul UPS truck driver, was wrongfully arrested at the Peppermill Casino in Reno, Nevada. Killinger entered the Peppermill Casino during a work trip. Casino security detained him based on a facial recognition alert identifying him as Michael Ellis, who had been issued a six-month trespass ban in March 2023 for sleeping on the premises.<ref name="casinobeats">{{Cite web |last=Roarty |first=Adam |date=2025-12-09 |title=Reno Police Report Shows How Casino's Facial Recognition Led to Wrongful Arrest |url=https://casinobeats.com/2025/12/09/reno-police-report-facial-recognition-wrongful-arrest/ |archive-url=https://web.archive.org/web/20251210222601/https://casinobeats.com/2025/12/09/reno-police-report-facial-recognition-wrongful-arrest/ |archive-date=2025-12-10 |access-date=2025-12-16 |website=CasinoBeats}}</ref><ref name="casino-org">{{Cite web |last=Conneller |first=Philip |date=2025-11-11 |title=Peppermill Reno's Facial Recognition Tech Leads to Wrongful Arrest |url=https://www.casino.org/news/peppermill-renos-facial-recognition-tech-leads-to-wrongful-arrest/ |access-date=2025-12-16 |website=Casino.org |url-status=live |archive-url=https://web.archive.org/web/20260216033051/https://www.casino.org/news/peppermill-renos-facial-recognition-tech-leads-to-wrongful-arrest/ |archive-date=2026-02-16}}</ref> Ellis's ban was set to expire on September 26, 2023, nine days after the arrest.<ref name="casinobeats" /> The AI system reportedly indicated a "100% match" in spite of large physical differences between the two men.<ref name="gaming-boardroom">{{Cite web |last=García |first=Jerome |date=2025-12-11 |title=Peppermill Casino AI Software Gives 100% Match, Misidentifies Passer-by |url=https://www.gamblingnews.com/news/peppermill-casino-ai-software-gives-100-match-misidentifies-passer-by/ |archive-url=https://web.archive.org/web/20251205215015/https://www.gamblingnews.com/news/peppermill-casino-ai-software-gives-100-match-misidentifies-passer-by/ |archive-date=2025-12-05 |access-date=2026-01-11 |website=Gambling News}}</ref>

Killinger showed the casino several forms of identification to prove his identity. This included his Nevada driver's license, a UPS payslip from his employer, and his vehicle registration.<ref name="casinobeats" /> All of these documents matched his true identity. According to his subsequent lawsuit, Killinger protested that he was not Ellis, but casino security did not believe him and called the police.<ref name="casino-org" />

Released police records and driver's license images showed the two men differed in height by four inches and had different eye colors (blue vs. hazel), differences the facial recognition system failed to account for:<ref name="casinobeats" />

{| class="wikitable"
|-
!Characteristic!!Jason Killinger!!Michael Ellis
|-
|Height||Four inches taller than Ellis<ref name="casino-org-deposition" />||
|-
|Eye color||Blue||Hazel
|}

In his police report, Officer Richard Jager dismissed the eye color discrepancy, writing that blue and hazel eyes are ''"by their very nature similar eye colors and are dependent upon lighting."''<ref name="casinobeats" /> The report also noted that Ellis had larger ears than Killinger.<ref name="casinobeats" />

Officer Jager arrived at the casino. According to Killinger's lawsuit, he rejected the valid ID documents. Killinger alleges in court filings that Jager accused him of having ''"a DMV hook-up"'' to fabricate the documents.<ref name="casinobeats" /> In his police report, Jager wrote that Killinger had ''"conflicting identification"'' and that ''"he lacked satisfactory evidence to reasonably assure me that he was who he claimed to be,"'' despite all identification documents matching the name Jason Killinger.<ref name="casinobeats" />

Bodycam footage released in late 2025 captured Jager stating:<blockquote>"I have a feeling he's somehow making some fake identification or something."<ref name="dexerto">{{Cite web |last=Gwilliam |first=Michael |date=2025-12-15 |title=Bodycam footage reveals moment innocent man is arrested after AI misidentifies him |url=https://www.dexerto.com/entertainment/bodycam-footage-reveals-moment-innocent-man-is-arrested-after-ai-misidentifies-him-3294374/ |archive-url=https://web.archive.org/web/20251218224228/https://www.dexerto.com/entertainment/bodycam-footage-reveals-moment-innocent-man-is-arrested-after-ai-misidentifies-him-3294374/ |archive-date=2025-12-18 |access-date=2025-12-16 |website=Dexerto}}</ref></blockquote>

Jager handcuffed Killinger and transported him to the police station. Killinger was detained for about 11 hours before fingerprint analysis proved he was not Michael Ellis.<ref name="casinobeats" />

Killinger has since settled a claim with the Peppermill Casino for an undisclosed amount.<ref name="otr">{{Cite web |date=2025-11-14 |title=Victim of Black Mirror Scenario Settles with Peppermill and Goes After Local Reno Cop |url=http://www.ourtownreno.com/our-stories-1/2025/11/14/victim-of-black-mirror-scenario-settles-with-peppermill-and-goes-after-local-reno-cop |archive-url=https://web.archive.org/web/20260110235640/http://www.ourtownreno.com/our-stories-1/2025/11/14/victim-of-black-mirror-scenario-settles-with-peppermill-and-goes-after-local-reno-cop |archive-date=2026-01-10 |access-date=2025-12-16 |website=Our Town Reno}}</ref> His federal lawsuit against Officer Jager, ''Killinger v. Jager'', Case No. 3:25-cv-00388-MMD-CSD, remains active in the U.S. District Court for the District of Nevada.<ref name="leagle">{{Cite web |title=KILLINGER v. JAGER |url=https://www.leagle.com/decision/infdco20250925d22 |archive-url=http://web.archive.org/web/20260210093102/https://www.leagle.com/decision/infdco20250925d22 |archive-date=2026-02-10 |access-date=2025-12-16 |website=Leagle}}</ref>

In a January 22, 2026 deposition, Officer Jager acknowledged that the arrest ''"never should have happened"'' and stated that post-lawsuit training had clarified that facial recognition technology cannot serve as the sole basis for probable cause, but should instead be treated as ''"an investigative lead only"'' requiring further corroboration.<ref name="casino-org-deposition">{{Cite web |last=Conneller |first=Philip |date=2026-01-28 |title=Reno Cop Concedes Peppermill Facial Recognition Arrest was Wrongful |url=https://www.casino.org/news/reno-cop-concedes-peppermill-facial-recognition-arrest-wrongful/ |access-date=2026-03-02 |website=Casino.org}}</ref> Following the deposition, Killinger's attorney moved to add the City of Reno as a defendant, arguing that Jager's testimony demonstrated systemic failure to train officers on the limitations of AI facial recognition technology.<ref name="casino-org-deposition" />

The lawsuit alleges that Jager's actions violated Killinger's [[wikipedia:Fourteenth_Amendment_to_the_United_States_Constitution|Fourteenth Amendment]] right to due process.<ref name="casinobeats" /> Killinger alleges that Jager failed to use the police department's own fingerprint technology in a timely manner and omitted the fingerprint exoneration from his official report.<ref name="casinobeats" /> He is seeking compensatory, special, and punitive damages; the lawsuit does not specify the amounts sought.<ref name="casinobeats" /> Discovery in the case has been extended to July 2026, with motions due by August 2026.<ref name="unicourt-killinger">{{Cite web |title=Killinger vs Jager – Case Details |url=https://unicourt.com/case/pc-db5-casegucf509a42dd1e-2175767 |access-date=2026-03-02 |website=UniCourt}}</ref>

Unlike most documented facial recognition wrongful arrests which involve police databases, this incident originated from a private casino's commercial system.<ref name="gaming-boardroom" />

===Common ALPR error mechanisms===

These incidents illustrate how ALPR systems generate misidentifications through multiple mechanisms:

*'''Plate misreads''': OCR (optical character recognition) errors confuse similar characters (O/0, I/1, B/8, 2/7), causing the system to flag vehicles that match stolen vehicle databases or warrant lists.
*'''Cross-state confusion''': Systems incorrectly match vehicles from different states or confuse vehicle types (such as matching car plates to motorcycle registrations).
*'''Cloned plates''': Criminals using stolen or duplicated license plates create false associations between innocent vehicles and criminal activity.
*'''Stale data''': Vehicles recovered from theft or resolved warrant cases remain in hot lists, triggering alerts on lawful owners.

==Law enforcement misuse and stalking incidents==

Documented cases show that law enforcement officers have misused ALPR systems, including Flock Safety cameras, to track individuals for personal, non-investigative purposes such as stalking romantic partners or civilians. These incidents have raised concerns about lack of internal oversight, auditing practices, and the concentration of surveillance power in individual user accounts.

In Menasha, Wisconsin, police officer Cristian Morales was charged in January 2026 with misconduct in office after prosecutors alleged he used the department's Flock ALPR system to track his ex-girlfriend. According to the criminal complaint, Morales conducted five unauthorized searches of his ex-partner's vehicle in October 2025. Court filings state that Morales acknowledged knowing the searches were improper and attributed them to "desperation and bad judgment." He was placed on administrative leave, barred from accessing Flock systems, and released on a $10,000 cash bond pending further proceedings. A parallel civil filing seeking a temporary restraining order in a domestic abuse case was also lodged against Morales.<ref>{{cite news |last=Kerhin |first=Brian |date=2026-01-09 |title=Menasha police officer accused of using license plate recognition system to track his ex |url=https://fox11online.com/news/crime/menasha-police-officer-accused-of-using-license-plate-recognition-system-to-track-his-ex-girlfriend-cristian-morales-misconduct-in-office-flock-domestic-abuse-restraining-order-cash-bond |archive-url=https://web.archive.org/web/20260110000858/https://fox11online.com/news/crime/menasha-police-officer-accused-of-using-license-plate-recognition-system-to-track-his-ex-girlfriend-cristian-morales-misconduct-in-office-flock-domestic-abuse-restraining-order-cash-bond |archive-date=2026-01-10 |access-date=2026-01-11 |work=FOX 11 News}}</ref>

The Menasha case is one in what has become a national pattern. In Kansas, Kechi Police Lieutenant Victor Heiar was arrested in October 2022 on charges of stalking and unlawful acts concerning computers after using Flock cameras to monitor his estranged wife's movements over several months.<ref>{{cite news |last=Baker |first=Joe |date=2022-10-31 |title=Kechi police lieutenant arrested for using police technology to stalk wife |url=https://www.kwch.com/2022/10/31/kechi-police-lieutenant-arrested-using-police-technology-stalk-wife/ |archive-url=https://web.archive.org/web/20221031042853/https://www.kwch.com/2022/10/31/kechi-police-lieutenant-arrested-using-police-technology-stalk-wife/ |archive-date=2022-10-31 |work=KWCH}}</ref> In a separate Kansas case, Sedgwick Police Chief Lee Nygaard admitted in 2024 to using Flock ALPR data 164 times to track his ex-girlfriend and her new partner, leading to his resignation and surrender of his law enforcement certification.<ref>{{cite news |last=Stavola |first=Michael |date=2024-08-17 |title=Kansas police chief used Flock license plate cameras to track ex-girlfriend |url=https://www.yahoo.com/news/kansas-police-chief-used-flock-093300946.html |archive-url=https://web.archive.org/web/20240817105006/https://www.yahoo.com/news/kansas-police-chief-used-flock-093300946.html |archive-date=2024-08-17 |work=Yahoo News}}</ref>

Las Vegas Metropolitan Police officer Christopher Young was arrested in December 2023 for stalking his ex-fiancée using police databases.<ref>{{cite news |last=McCandless |first=C.C. |date=2024-02-16 |title=Las Vegas police officer arrested for reportedly stalking ex-fiancée |url=https://www.fox5vegas.com/2024/02/16/las-vegas-police-officer-arrested-reportedly-stalking-ex-fiancee/ |archive-url=https://web.archive.org/web/20240216010507/https://www.fox5vegas.com/2024/02/16/las-vegas-police-officer-arrested-reportedly-stalking-ex-fiancee/ |archive-date=2024-02-16 |work=FOX5 Vegas}}</ref> Investigations by the Associated Press and others have found that such misuse often remains undetected until a victim files a complaint or an external audit occurs.<ref>{{cite news |last=Tucker |first=Eric |date=2016-09-27 |title=When cops abuse confidential databases |url=https://apnews.com/general-news-699236946e3140659fff8a2362e16f43 |archive-url=https://web.archive.org/web/20230721171815/https://apnews.com/general-news-699236946e3140659fff8a2362e16f43 |archive-date=2023-07-21 |work=Associated Press}}</ref>

Researchers and civil liberties organizations have documented audit findings and policy gaps in agency oversight of ALPR access. While vendors and agencies rely on access logs and written policies, audits have found that these safeguards have not consistently prevented or detected misuse.<ref>{{cite web |date=2023-02-22 |title=Automated License Plate Readers widely used, subject to abuse |url=https://stpp.fordschool.umich.edu/news/2023/automated-license-plate-readers-widely-used-subject-abuse |archive-url=https://web.archive.org/web/20230617100257/https://stpp.fordschool.umich.edu/news/2023/automated-license-plate-readers-widely-used-subject-abuse |archive-date=2023-06-17 |work=University of Michigan}}</ref><ref>{{cite web |last=Davidson |first=Nikki |date=2024-04-16 |title=ALPR Audit Takeaways: What We Learned About Policy Gaps |url=https://www.govtech.com/biz/data/alpr-audit-takeaways-what-we-learned-about-policy-gaps |archive-url=https://web.archive.org/web/20240417005310/https://www.govtech.com/biz/data/alpr-audit-takeaways-what-we-learned-about-policy-gaps |archive-date=2024-04-17 |work=Government Technology}}</ref>

The Virginia State Crime Commission's 2025 survey found that despite statutory restrictions on sharing, 20 Virginia law enforcement agencies were still providing continuous access to out-of-state agencies and 9 were providing continuous access to federal agencies. Town police departments and primary sheriff's offices accounted for the majority of non-compliant sharing.<ref name="vscc-2026" />

==See also==

*[[Flock license plate readers]]
*[[Flock Safety]]

==References==
{{reflist}}

[[Category:Flock Safety]]
[[Category:ALPR]]
[[Category:Surveillance]]
[[Category:AI and automation]]

Amazon

2026-04-28T01:32:12Z

Mr Pollo:

{{CompanyCargo
| Founded = 1994
| Industry = Technology
| Logo = Amazon.svg
| ParentCompany =
| Type = Public
| Website = https://amazon.com/
| Description = Major e-commerce platform which has allowed fraudulent listings, removed functionality and purchased products from Kindle devices, and more.
}}

[[wikipedia:Amazon_(company)|'''Amazon.com, Inc.''']] is a global leader in e-commerce, cloud computing, and digital streaming founded in 1994 by Jeff Bezos. Originally launched as an online bookstore, Amazon quickly expanded into a marketplace offering a wide range of products, including - but not limited to - electronics, clothing, household goods, and groceries. Today, it is one of the largest companies in the world, with a dominant presence in retail, technology, and logistics.

In addition to its e-commerce platform, Amazon is a major player in cloud computing through Amazon Web Services (AWS), which provides cloud infrastructure and services to businesses globally. The company also offers a variety of digital services, such as Amazon Prime - which provides streaming video and music - and Alexa; its voice-activated virtual assistant. Amazon has also developed consumer products like the Kindle e-reader, Fire tablets, and Echo smart speakers.

Amazon has faced significant scrutiny and criticism, particularly concerning its treatment of workers, marketplace practices, data privacy issues, and its impact on small businesses. It has been involved in various regulatory and legal challenges related to anti-competitive behavior, safety, and consumer protection, with calls for increased oversight on its business operations.

==Consumer impact summary==
{{Ph-C-CIS}}
====Business model====
Amazon gets a majority of its revenue from seller fees and Amazon Prime memberships. In addition, Amazon has a "subscribe and save" option for some products. With this, the page to manage these subscriptions is obfuscated for the user, intentional or not.

<gallery>
File:Amazon subscribe and save example 1.jpg|No "subscribe and save" option available.
File:Amazon subscribe and save example 2.jpg|The option appears in the "buy again" section.
File:Amazon subscribe and save example 3.jpg
</gallery>

==Incidents==
This is a list of all consumer protection incidents related to this company. Any incidents not mentioned here can be found in the [[:Category:Amazon|Amazon category]].
{| class="wikitable sortable"
|+
!Controversy
!Year
!Background info
!Aftermath
!Related article
!Related video(s)
|-
|Amazon increases the price to not see ads
|2026
|"...on April 10, 2026, Prime Video Ad Free will become Prime Video Ultra with enhanced viewing features, and your subscription price will increase to $4.99/month.
... From 04-14-2026, your subscription will automatically renew at $4.99/month, unless you cancel."
|The price to not see ads in Prime Video will be increased. The users are notified by email that the subscription price is increased automatically unless extra action is taken.
|http://aboutamazon.com/news/entertainment/prime-video-ultra-ad-free-streaming-subscription
|
|-
|Amazon removing kindle books from old devices.
|2025
|As of May 26, 2025 Kindle for Android app versions released prior to March 2022 (v8.51 or earlier) no longer support Kindle content downloads.
|Old android devices (such as Galaxy Tab 4) that are not compatible with Android OS v.9.0+ are no longer able to download Kindle ebooks. Furthermore, Amazon 'forcibly' removed any ebooks downloaded to the kindle app on those devices the next time they connected to the internet, without warning that this would occur.
|https://www.androidauthority.com/kindle-app-drm-loophole-3554844/
|
|-
|Amazon removing ability to download Kindle books
|2025
|Starting on February 26, 2025, Amazon removed a feature from its website allowing users to download purchased books to a computer and then copy them manually to a Kindle over USB.
|Starting February 26, 2025, the ‘Download & Transfer via USB’ option will no longer be available.
|[[Amazon Kindle removes download feature of purchased books]]
|[https://www.youtube.com/watch?v=KMoCzeGnIss '''Amazon are changing the way you own your Kindle books - you have 10 days to react''']
<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=18 Feb 2025 |title=Amazon revokes the concept of owning books, can edit books you already bought; PIRACY IS THE ANSWER! |url=https://youtube.com/watch?v=XfcoUdWCB9M |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=XfcoUdWCB9M |archive-date=15 Feb 2026}}</ref>
|-
|Amazon Fresh/Go Stores
(Convenience & Grocery Brick and Mortar Stores)
|2024
|Revealed in 2024, Amazon's convenience stores powered by "AI" is really just human contractors from India watching people shop.
|
|[https://futurism.com/the-byte/amazon-abandons-ai-stores Amazon Abandons Grocery Stores Where You Just Walk Out With Stuff After It Turns Out Its “AI” Was Powered by 1,000 Human Contractors]
|
|-
|Amazon sells lethal litterboxes
|2024
|Amazon sold knockoffs of Whisker brand "Litter-Robot" litterboxes that were designed in a unsafe way that led to the deaths of multiple cats, and posed a danger to young children.
|The responsible knockoff product was delisted, yet many other variants of the same product exist on the site.
|
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=10 Sep 2024 |title=Amazon litterbox fatally harms cat; this is the sad end result of what I've talked about all year :( |url=https://youtube.com/watch?v=p6Y19nSPvC4 |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=p6Y19nSPvC4 |archive-date=15 Feb 2026}}</ref>
|-
|Amazon adds ads to premium subscription
|2023 – Present
|Amazon added advertisements to previously ad free subscriptions for Prime Video and Echo Show frames.
|Continues to occur.
|
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=26 Aug 2024 |title=Amazon charges extra to avoid ads, says "lol jk" & adds them anyway |url=https://youtube.com/watch?v=RSi6g5-xUaY |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=RSi6g5-xUaY |archive-date=15 Feb 2026}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=2 May 2024 |title=Amazon Hikes Profits by Forcing Ads on PAID Prime Subscribers |url=https://youtube.com/watch?v=ua_QL9YysHQ |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=ua_QL9YysHQ |archive-date=15 Feb 2026}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=28 Dec 2023 |title=Ads on Amazon Prime Video: Paying More for Less? 😒 |url=https://youtube.com/watch?v=VLFpU9aqtXc |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=VLFpU9aqtXc |archive-date=15 Feb 2026}}</ref>
|-
|Amazon allows fraudulent listings
|2014 – Present
|
|Fraudulent listings continue to be added, some removed.
|[[Amazon allows fraudulent product page after manual review]]
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=5 Aug 2024 |title=Amazon allows fraudulent product page after manual review! Deep dive on Amazon's support of scams |url=https://youtube.com/watch?v=qZCMislL6_I |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=qZCMislL6_I |archive-date=15 Feb 2026}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=14 Jan 2024 |title=Amazon's Reckless Bet: Hazardous Items Unfazed by Viral Scare |url=https://youtube.com/watch?v=7trdHLtsFKM |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=7trdHLtsFKM |archive-date=15 Feb 2026}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=30 Dec 2023 |title=Amazon Sells Fake Electrical Fuses |url=https://youtube.com/watch?v=B90_SNNbcoU |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=B90_SNNbcoU |archive-date=15 Feb 2026}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=21 Dec 2023 |title=Amazon's Illusion of Quality: How Dangerous Products Get Top Ratings! |url=https://youtube.com/watch?v=DiKflg8Uko4 |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=DiKflg8Uko4 |archive-date=15 Feb 2026}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=16 Dec 2023 |title=Amazon Sells Dangerous Electrical Crimps |url=https://youtube.com/watch?v=y83BS_mK9GE |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=y83BS_mK9GE |archive-date=15 Feb 2026}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=5 Aug 2023 |title=Amazon sells EOL devices as new after banning independents for quality control 🤣 |url=https://youtube.com/watch?v=Rhb0ID9z4aE |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=Rhb0ID9z4aE |archive-date=15 Feb 2026}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=24 Feb 2022 |title=Amazon has a credibility problem brewing |url=https://youtube.com/watch?v=XZNn2mO3dNQ |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=XZNn2mO3dNQ |archive-date=15 Feb 2026}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=24 Apr 2014 |title=Group Vertical eBay/Amazon Macbook screens are garbage; see for yourself! |url=https://youtube.com/watch?v=C0YNLWdj9sQ |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=C0YNLWdj9sQ |archive-date=15 Feb 2026}}</ref>
|-
|Amazon allows sellers to bribe customers for better ratings
|2016 – Present
|Amazon sellers give customers gift cards in exchange for positive product reviews; Amazon does nothing to stop this.
|Continues to occur.
|[[Amazon's history of seller bribery]]
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=16 Jul 2024 |title=Amazon sellers bribe customers for good reviews; Amazon does nothing |url=https://youtube.com/watch?v=eS698R-bxuc |website=Youtube |url-status=live |archive-url=https://preservetube.com/watch?v=eS698R-bxuc |archive-date=15 Feb 2026}}</ref>
|-
|Amazon has bad marketplace algorithms
|2023 – Present
|
|Algorithms still seem to be nonbeneficial.
|
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=4 Jan 2024 |title=Beyond Algorithms: Why Amazon's Automated Systems Fail Sellers & Customers |url=https://youtube.com/watch?v=tAaSXz8CBMc |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=tAaSXz8CBMc |archive-date=15 Feb 2026}}</ref>
|-
|Amazon trashes refurbished market
|2022 – 2023
|
|Unknown
|
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=18 Jul 2023 |title=Apple & Amazon pay a fine for trashing the refurbished market |url=https://youtube.com/watch?v=h3qgbvq2SWs |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=h3qgbvq2SWs |archive-date=15 Feb 2026}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=8 Sep 2022 |title=eBay follows amazon's lead, consolidating & destroying the refurbished marketplace |url=https://youtube.com/watch?v=qzUXmeaZsIQ |url-status=live |website=Youtube |archive-url=https://www.preservetube.com/watch?v=qzUXmeaZsIQ |archive-date=15 Feb 2026}}</ref>
|-
|Amazon cancels associate account after recent negative media coverage, with a different reason
|2023
|
|Unknown
|
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=22 Jun 2023 |title=Amazon cancelled my account after exposing their wrongful lockout of a paying customer |url=https://youtube.com/watch?v=Kcohq313q00 |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=Kcohq313q00 |archive-date=15 Feb 2026}}</ref>
|-
|Amazon wrongfully suspends account of home owner
|2023
|A home owner was locked out of their Amazon account for nearly a week, after a delivery driver from Amazon misheard an automated message from their Eufy doorbell.
|Account reinstated.
|[[Amazon locks home owner out of Amazon account over allegation by Amazon delivery driver|Amazon locks home owner out of amazon account over allegation by amazon delivery driver]]
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=18 Jun 2023 |title=Man locked out of amazon account over his doorbell gets account back, but no apology |url=https://youtube.com/watch?v=SyEgD-5GK9c |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=SyEgD-5GK9c |archive-date=15 Feb 2026}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=12 Jun 2023 |title=Amazon accuses customer of racism & shuts down their smart home - enough cloud junk |url=https://youtube.com/watch?v=NfiIXooD77s |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=NfiIXooD77s |archive-date=15 Feb 2026}}</ref>
|-
|Amazon engages in anticompetitive behavior
|2021 – 2022
|
|Unknown
|
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=18 Sep 2022 |title=Amazon forces sellers to keep prices high on other platforms |url=https://youtube.com/watch?v=YBJoSGWdP0Y |website=Youtube |url-status=live |archive-url=https://www.preservetube.com/watch?v=YBJoSGWdP0Y |archive-date=21 Nov 2025}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=15 Feb 2026 |title=Amazon copying products/rigging search results |url=https://youtube.com/watch?v=XCLx4mVJ4gk |url-status=live |website=Youtube |archive-url=https://www.preservetube.com/watch?v=XCLx4mVJ4gk |archive-date=15 Feb 2026}}</ref>
|-
|Amazon sells fake electrical fuses
|2023 – Present
|Fuses are being sold that do not blow when supplied more power than it is intended to handle, which is a major safety risk.
|These fuses are still being sold to this day.
|[[Amazon allows fraudulent product page after manual review! Deep dive on Amazons support of scams]]
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=30 Dec 2023 |title=Amazon Sells Fake Electrical Fuses |url=https://youtube.com/watch?v=B90_SNNbcoU |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=B90_SNNbcoU |archive-date=15 Feb 2026}}</ref>
|-
|Amazon PhotosPlus discontinuation
|2024
|
|Since September 2024, it is no longer possible to use the Amazon Echo Show 8 as a digital frame without advertisements.
|[[Amazon PhotosPlus discontinuation]]
|
|-
|Amazon uses [[dark patterns]] for its premium subscription
|2023 – Present
|Systematically designing the cancelling steps to be complicated and long; using tricks to enroll users into the subscription.<ref>{{cite web |date=2023-06-21 |title=FTC Takes Action Against Amazon for Enrolling Consumers in Amazon Prime Without Consent and Sabotaging Their Attempts to Cancel |url=https://www.ftc.gov/news-events/news/press-releases/2023/06/ftc-takes-action-against-amazon-enrolling-consumers-amazon-prime-without-consent-sabotaging-their |url-status=live |archive-url=https://web.archive.org/web/20250129015417/https://www.ftc.gov/news-events/news/press-releases/2023/06/ftc-takes-action-against-amazon-enrolling-consumers-amazon-prime-without-consent-sabotaging-their |archive-date=2025-01-29 |website=[[Federal Trade Commission]]}}</ref> See "Project Illiad".
|Continues to occur.
|
|
|-
|Amazon removes option to lend Kindle e-books
|2022
|E-books marked with "lending enabled" could be lent to other Kindle users for a period of time during which the title is unavailable to the sender.
|Since August 2022, it is not possible to borrow Kindle books.
|
|[https://www.youtube.com/watch?v=hAvFmnuZZMI '''Amazon Discontinues Lending Kindle e-Books''']
|-
|Amazon removes option not to send voice recordings from Echo devices
|2025
|In March 2025, Echo customers with the option "Do Not Send Voice Recordings" enabled received an e-mail that local processing will no longer be supported on their device.<ref>{{Cite web |date=2025-03-18 |title=TechLinked – Microsoft’s Big Oopsie – Echo voice recordings, Gemini watermarks |url=https://youtu.be/DhXH83O6pXc?t=268 |url-status=live |archive-url=https://preservetube.com/watch?v=DhXH83O6pXc |archive-date=2025-03-18 |access-date=2025-03-18 |website=YouTube – TechLinked}}</ref>
|
|[[Amazon Echo changes terms of voice usage]]
|
|-
|Amazon discontinues Appstore for Android devices
|2025
|On August 20, 2025, Amazon will remove Android devices' access to the Amazon Appstore.
|Android apps downloaded through the Amazon Appstore will cease to function.
|[[Amazon revokes access to their Appstore on non-Amazon devices|Amazon pulls the plug on its Android app store that you never used anyway]]
|
|-
|Amazon removes kindle books from user libraries.
|2009
|In 2009, Amazon removed 2 illegally published books, Animal Farm and 1984, from sale and user libraries, along with any notes and annotations made by the reader. Others have also reported missing books from their libraries.
|Those affected have been given refunds and there haven't been any further documented cases of books being removed from readers' libraries, although user reports are still prevalent.<ref>{{Cite web |last=A |first=Georgie |date=13 Nov 2022 |title=Bought books removed by Amazon. |url=https://www.amazonforum.com/s/question/0D56Q0000ALx14HSQR/bought-books-removed-by-amazon |url-status=live |archive-url=http://web.archive.org/web/20250813120836/https://www.amazonforum.com/s/question/0D56Q0000ALx14HSQR/bought-books-removed-by-amazon |archive-date=13 Aug 2025|access-date=12 Aug 2025 |website=Amazon}}</ref>
|[https://archive.nytimes.com/www.nytimes.com/2009/07/18/technology/companies/18amazon.html Amazon Erases Orwell Books From Kindle]
|
|-
|Amazon purposely delays assisting customers with lost packages
|2025
|Amazon has been found delaying assistance to customers who contact customer service to report issues with a order (i.e., a missing package). Amazon states they are unable to take any action until a certain date, delaying the resolution process further in hopes the customer will not contact them again to request a refund.
|Unknown
|
|
|-
|Amazon adds ads on the lockscreen's of Amazon Fire Tablets & Amazon Kindle
|2012 - Present
|Amazon shows ads on both the Kindle & Fire Tablets lockscreen's to get money out of your purchases makes you pay a fee to remove them. This only applies to the cheaper models.
|This practice still occurs, but is very easy to remove through a quick search.
|[https://xdaforums.com/t/windows-linux-tool-fire-toolbox-v42-1.3889604/ Fire Toolbox]
[https://www.amazon.com/gp/help/customer/display.html?nodeId=T70xcAGUDQ4cR5PwPR Learn More About Ads On Kindle Fire and Fire Tablet - Amazon]
|
|-
|Amazon ends support for Fire TV Blaster's making them unusable
|2026
|Amazon ends support for the Fire TV Blaster on January 31, 2026
|
|[https://www.heise.de/en/news/Amazon-makes-Fire-TV-Blaster-unusable-11145570.html Amazon makes Fire TV Blaster's unusable]
|
|-
|Amazon cancels order, and requiring age verification to reorder
|2026
|
|
|
|https://www.youtube.com/watch?v=wKDpMel08LM
|-
|Amazon Luna removes access to purchased games, offers no refunds
|2026
|Starting April 10, 2026, Amazon Luna ceased offering individual game purchases and third-party subscriptions (EA, Ubisoft+, GOG, Jackbox). The "Bring Your Own Library" feature, allowing users to stream games from linked accounts on Luna, was also removed.
|Purchased games remain '''playable via streaming only until June 10, 2026, after which they become inaccessible on Luna'''. Amazon explicitly stated it will not offer refunds for a-la-carte game purchases, contrasting with Google's full-refund policy when it shut down Stadia. Amazon offered Luna Premium subscriptions only to "qualifying" users.
|[https://www.theverge.com/tech/910025/amazon-luna-third-party-games-subscriptions Amazon Luna axes third Party game purchases]
[https://kotaku.com/amazons-luna-service-removing-access-to-purchased-games-and-is-offering-no-refunds-2000686688 Amazon's Game streaming service removing access to Purchased Games And Offering no refunds]

[https://alternativeto.net/news/2026/4/amazon-luna-is-slowly-starting-to-die-killing-game-purchases-and-third-party-subscriptions/ Amazon Luna in its demise is slowly killing game purchases]

[https://www.siliconera.com/amazon-luna-purchased-games-will-be-unplayable-after-june-2026/ Amazon Luna purchased games will be unplayable After June 2026]
|
|}

==Products==

===Amazon Kindle (2007–Present)===
Amazon has progressively removed options for products purchased through the Kindle, effectively changing the meaning of purchases and ownership. It first removed the ability of users to lend e-books to one another, and later removed the ability to download purchased e-books to a computer.

===Amazon PhotosPlus (2023–2024)===
Amazon sold physical devices that could displaying photos stored in its Amazon Photos cloud storage through its PhotosPlus service. Less than one year later, it cancelled the service, which [[Retroactively amended purchase|changed the functionality]] of the devices, including showing advertisements every few hours.<ref>{{Cite web |last=Roth |first=Emma |date=21 Aug 2024 |title=Amazon cancels the Echo Show 8 Photos Edition’s main feature — focusing on photos |url=https://www.theverge.com/2024/8/21/24225149/amazon-end-photosplus-subscription-echo-show-8-photos-edition |url-status=live |archive-url=http://web.archive.org/web/20251216124644/https://www.theverge.com/2024/8/21/24225149/amazon-end-photosplus-subscription-echo-show-8-photos-edition |archive-date=16 Dec 2025|access-date=4 Apr 2025 |website=The Verge}}</ref>

===Amazon Prime (2005–Present)===
Amazon uses [[dark patterns]] for its subscription services, including tricking users into subscribing and making it very complicated to cancel. Moreover, some features of the service, such as free deliveries, are region locked to where you initially subscribed, forcing you to buy another subscription to be able to use the service.<ref>{{Cite web |title=Geo-blocking |url=https://en.wikipedia.org/wiki/Geo-blocking |url-status=live |archive-url=https://web.archive.org/web/20260325112847/https://en.wikipedia.org/wiki/Geo-blocking |archive-date=2026-03-25 |access-date=2026-04-06 |website=[[Wikipedia]]}}</ref><ref>{{Cite web |last=Mabood |first=Wasay |date=2023-02-22 |title=Geo-block Content Using Amazon Location and Edge Services |url=https://aws.amazon.com/de/blogs/networking-and-content-delivery/geo-block-content-using-amazon-location-and-edge-services/ |url-status=live |archive-url=https://web.archive.org/web/20260415190723/https://aws.amazon.com/de/blogs/networking-and-content-delivery/geo-block-content-using-amazon-location-and-edge-services/ |archive-date=2026-04-15 |access-date=2026-04-06 |website=[[Amazon Web Services (AWS)]]}}</ref>

Prime video further only allows for HD streaming on Windows and MacOS, despite streaming services such as Netflix allowing HD streaming on Linux <ref>{{Cite web |title=Prime Video System Requirements for Computers |url=https://www.amazon.com/gp/help/customer/display.html/ref=atv_unsupported_systems_bannerlink?nodeId=GUVGB3QMQRYRERYW |archive-url=https://web.archive.org/web/20260214133717/https://www.amazon.com/gp/help/customer/display.html?nodeId=GUVGB3QMQRYRERYW |archive-date=2026-02-14}}</ref>.

===Amazon Appstore (2011–Present)===
Amazon Appstore is the primary app store for Amazon's Fire devices, and is also available on other Android devices. On August 20, 2025, Amazon has removed access to the app store for all non-Fire devices. Apps installed on non-Fire devices from the Amazon Appstore have ceased to function but Fire devices are still to be able to access the Amazon Appstore.<ref>{{Cite web |last=Doffman |first=Zak |date=17 Aug 2025 |title=Amazon’s App Store Deadline—Stop Using Your Apps In 48 Hours |url=https://www.forbes.com/sites/zakdoffman/2025/08/17/amazons-app-store-decision-48-hours-to-delete-your-apps/ |url-status=live |archive-url=http://web.archive.org/web/20251122155445/https://www.forbes.com/sites/zakdoffman/2025/08/17/amazons-app-store-decision-48-hours-to-delete-your-apps/ |archive-date=22 Nov 2025|access-date=30 Nov 2025 |website=Forbes}}</ref><ref>{{Cite web |last=Ravi |first=Nandika |date=20 Feb 2025 |title=Amazon will suspend support for its Appstore on Android |url=https://www.androidcentral.com/apps-software/amazon-will-suspend-support-for-its-appstore-on-android |url-status=live |archive-url=http://web.archive.org/web/20260222204353/https://www.androidcentral.com/apps-software/amazon-will-suspend-support-for-its-appstore-on-android |archive-date=22 Feb 2026|access-date=30 Nov 2025 |website=Android Central}}</ref> There was no restitution for non-Fire users who may have purchased paid apps through the Amazon Appstore.<ref>{{Cite web |title=Amazon Appstore on Android has been discontinued. |url=https://www.amazon.com/b?node=210942225011 |url-status=live |website=Amazon}}</ref><ref>{{Cite web |last=Maruccia |first=Alfonso |date=2025-02-21 |title=Amazon pulls the plug on its Android app store after 14 years |url=https://www.techspot.com/news/106872-amazon-appstore-android-discontinued-summer.html |url-status=live |website=TECHSPOT}}</ref><ref>{{Cite web |last=Powel |first=James |date=2025-08-17 |title=The Amazon Appstore shuts down on Androids Aug. 20. Will you get a refund? |url=https://www.aol.com/amazon-appstore-shuts-down-androids-212404113.html |url-status=live |website=AOL / USA Today}}</ref>

===Amazon Luna (''2020—2026'')===
Amazon Luna is Amazon's cloud gaming service, launched in 2020 as a competitor to Xbox Cloud Gaming and Google Stadia. In April 2026, Amazon abruptly ended support for individual game purchases and third-party storefronts including EA, GOG, and Ubisoft, stripping the platform of its "own your games" model. Previously purchased games will be rendered unplayable via Luna as of June 10, 2026, with no refunds offered. Save-game data can be downloaded until September 8th, 2026.

Amazon is switching to a subscription model called Luna Premium, which does not allow purchases of individual video games.

Support article: https://www.amazon.com/gp/help/customer/display.html?nodeId=TY9Z4zZ7vgVwLA0b7C

===Amazon Echo (2014–Present)===

===Amazon Alexa (2013–Present)===
On July 1st 2024, Amazon removed 3rd party list support from the Alexa service, resulting in only lists hosted by Amazon being supported<ref>{{Cite web |access-date=2025-09-16 |title=Deprecated Features |website=Amazon Developer Documentation |url=https://developer.amazon.com/en-US/docs/alexa/ask-overviews/deprecated-features.html#shopping-lists |archive-url=https://web.archive.org/web/20250522134122/https://developer.amazon.com/en-US/docs/alexa/ask-overviews/deprecated-features.html#shopping-lists |archive-date=2025-05-22 }}</ref>. While it is still possible to manage lists via Alexa skills, these now require the skill activation phrase to be used (e.g. "Alexa, ask AnyList to add XYZ to my shopping list"). This followed from a [[Google#Google Assistant 3rd Party List Support|similar move by Google]] in 2023.

Sometime in 2025 Amazon added an upgrade nag widget to Alexa for "Alexa+" that is impossible to turn off. In some cases the upgrade was automatic, and users had to opt-out<ref>{{Cite web |last=Campbell-Hicks |first=Jennifer |date=2026-01-13 |title=Amazon is automatically upgrading Prime members to Alexa+. Here's how to opt out |url=https://www.12news.com/article/news/nation-world/amazon-automatic-upgrade-alexa-plus-how-to-opt-out/507-3105c319-0f52-421a-b741-9ad6919f22e5 |url-status=live |archive-url=https://ghostarchive.org/archive/eAbrI |archive-date=2026-04-15 |website=[[12news]]}}</ref>

===All Louis Rossmann videos covering Amazon===
<references group="Video References" />

==References==
{{reflist}}
[[Category:Amazon]]
[[Category:Articles in need of additional work]]

Secure gateway module

2026-04-28T01:31:23Z

Mr Pollo:

{{#seo:
|description=Secure gateway modules lock the OBD-II port behind internet paywalls, blocking independent shops from ADAS recalibration and diagnostics.
}}
A '''secure gateway module''' (SGW) is a digital firewall integrated into a vehicle's electrical architecture that restricts access to the on-board diagnostic (OBD-II) port by requiring internet-authenticated credentials before allowing bidirectional communication with vehicle systems.<ref name="youcanic">{{Cite web |url=https://www.youcanic.com/fca-security-gateway-module-explained-obd2-sgm-sgw/ |title=FCA Security Gateway Module Explained |publisher=YOUCANIC |access-date=2026-04-04}}</ref> Fiat Chrysler Automobiles (FCA, now [[Stellantis]]) introduced the technology across its vehicle lineup in 2017-2018, & Nissan, Mercedes-Benz, Volkswagen/Audi, & [[Hyundai]]/Kia have since adopted similar systems.<ref name="adasdepot">{{Cite web |url=https://adasdepot.com/blog/security-gateways-in-modern-vehicles-balancing-cybersecurity-and-repair-access/ |title=Security Gateways in Modern Vehicles: Balancing Cybersecurity and Repair Access |publisher=ADAS Depot |access-date=2026-04-04}}</ref> Independent repair shops must pay annual subscription fees to a third-party authentication service called AutoAuth, plus maintain separate scan tool software subscriptions, to perform repairs that dealerships can do without additional cost.<ref name="autoauth-pricing">{{Cite web |url=https://www.adasnetwork.org/industrynews/autoauth-announces-changes-to-it-s-pricing-structure-and-services |title=AutoAuth Announces Changes to its Pricing Structure and Services |publisher=ADAS Network |date=2025 |access-date=2026-04-04}}</ref>

The auto-glass & collision repair industries bear a disproportionate burden because every windshield replacement on an [[Advanced driver-assistance system|ADAS]]-equipped vehicle requires camera recalibration that the SGW blocks without active internet authentication.<ref name="rdn-adas">{{Cite web |url=https://www.repairerdrivennews.com/2026/03/04/industry-responds-to-federal-bill-requiring-nhtsa-guidelines-for-adas-calibrations/ |title=Industry responds to federal bill requiring NHTSA guidelines for ADAS calibrations |author=Teresa Moss |publisher=Repairer Driven News |date=2026-03-04 |access-date=2026-04-04}}</ref> The Federal Trade Commission found "scant evidence to support manufacturers' justifications for repair restrictions" in its 2021 report to Congress, & the GAO confirmed in 2024 that independent shops face repair information limitations resulting in fewer choices & higher costs for consumers.<ref name="ftc-nixing">{{Cite web |url=https://www.ftc.gov/reports/nixing-fix-ftc-report-congress-repair-restrictions |title=Nixing the Fix: An FTC Report to Congress on Repair Restrictions |publisher=Federal Trade Commission |date=2021-05-01 |access-date=2026-04-04}}</ref><ref name="gao">{{Cite web |url=https://www.gao.gov/products/gao-24-106633 |title=Vehicle Repair: Information on Evolving Vehicle Technologies and Consumer Choice |publisher=Government Accountability Office |date=2024-03-21 |access-date=2026-04-04}}</ref>

== History of OBD-II & the shift to closed diagnostics ==

The [[Clean Air Act]] amendments of 1990 mandated that vehicle manufacturers provide "any and all information needed" for emissions diagnostics to any person engaged in vehicle repair, codified at 42 U.S.C. 7521(m).<ref name="caa">{{Cite web |url=https://www.law.cornell.edu/uscode/text/42/7521 |title=42 U.S. Code 7521 - Emission standards for new motor vehicles |publisher=Legal Information Institute |access-date=2026-04-04}}</ref> The Environmental Protection Agency required standardized OBD-II connectors & diagnostic protocols in all vehicles sold in the United States starting with model year 1996.<ref name="carb-obd">{{Cite web |url=https://ww2.arb.ca.gov/resources/fact-sheets/board-diagnostic-ii-obd-ii-systems-fact-sheet |title=On-Board Diagnostic II (OBD II) Systems Fact Sheet |publisher=California Air Resources Board |access-date=2026-04-04}}</ref> For two decades, any technician with a scan tool could plug into the OBD-II port & read fault codes, clear diagnostic trouble codes, & perform bidirectional controls without manufacturer permission.

Massachusetts passed the first automotive [[right to repair]] law in 2012, requiring manufacturers to sell independent shops the same diagnostic tools & repair information available to dealerships.<ref name="securepairs">{{Cite web |url=https://securepairs.org/court-decision-looms-on-auto-right-to-repair-a-lawyer-explains-what-its-all-about/ |title=Court Decision Looms on Auto Right to Repair |publisher=SecurePairs.org |access-date=2026-04-04}}</ref> That law prompted a national Memorandum of Understanding in 2014 between automakers & the independent repair industry, extending similar access provisions across all 50 states.<ref name="mou-2023">{{Cite web |url=https://www.autosinnovate.org/posts/press-release/independent-auto-repairers-automakers-strike-major-right-to-repair-pact |title=Independent Auto Repairers, Automakers Strike Major Right-to-Repair Pact |publisher=Alliance for Automotive Innovation |date=2023-07-11 |access-date=2026-04-04}}</ref> A revised MOU was signed in July 2023 between ASA, SCRS, & the Alliance for Automotive Innovation.<ref name="mou-2023" /> The MOU covered the physical OBD-II port but didn't address wireless telematics data, a gap that manufacturers would later exploit.

=== The 2015 Jeep Cherokee hack ===

In July 2015, security researchers Charlie Miller & Chris Valasek remotely hijacked a Jeep Cherokee through its Uconnect cellular connection, demonstrating the ability to control steering, brakes, & transmission from a laptop miles away.<ref name="jeep-hack">{{Cite web |url=https://fractionalciso.com/the-groundbreaking-2015-jeep-hack-changed-automotive-cybersecurity/ |title=The Groundbreaking 2015 Jeep Hack Changed Automotive Cybersecurity |publisher=Fractional CISO |access-date=2026-04-04}}</ref> FCA recalled 1.4 million vehicles in response.<ref name="jeep-recall">{{Cite web |url=https://www.computerworld.com/article/1628895/chrysler-recalls-14m-vehicles-after-jeep-hack.html |title=Chrysler recalls 1.4M vehicles after Jeep hack |publisher=Computerworld |date=2015 |access-date=2026-04-04}}</ref> The hack prompted NHTSA to issue cybersecurity guidance for the automotive industry.<ref name="jeep-hack" /> However, Miller & Valasek exploited the vehicle's cellular telematics connection, not the physical OBD-II port.<ref name="jeep-hack" /> The SGW gates the physical port that a technician plugs a scan tool into while standing next to the vehicle. The FTC noted in its "Nixing the Fix" report that manufacturers' cybersecurity justifications for repair restrictions lack empirical support.<ref name="ftc-nixing" />

== How secure gateway modules work ==

=== Technical architecture ===

The SGW divides a vehicle's Controller Area Network (CAN) bus into "public" & "private" sectors.<ref name="youcanic" /> The public sector includes the telematics unit & the Data Link Connector (DLC, the physical OBD-II port). Everything on the internal CAN bus is private: engine control modules, transmission controllers, body control modules, & ADAS processors. The SGW sits between these two networks & decides which commands pass through based on an approved, authenticated list.<ref name="jscan">{{Cite web |url=https://jscan.net/fca-security-gateway-module-basic-info-and-location/ |title=FCA Security Gateway Module Basic Info and Location |publisher=JScan |access-date=2026-04-04}}</ref>

Without authentication, technicians can still read basic emissions data & some diagnostic trouble codes. They can't clear those codes, perform bidirectional controls (manually triggering a fuel pump, cycling an ABS motor, or operating a window actuator), execute module programming or service resets, or conduct ADAS calibrations.<ref name="autel-sgw">{{Cite web |url=https://autel.us/security-gateways/ |title=It Might Be An OEM Security Gateway |publisher=Autel |access-date=2026-04-04}}</ref><ref name="youcanic" />

=== Authentication flow ===

Bypassing the SGW requires a challenge-response protocol managed by a cloud server:<ref name="eti-overview">{{Cite web |url=https://etools.org/wp-content/uploads/2024/09/AutoAuth-High-Level-Overview-Ver10.pdf |title=AutoAuth High Level Overview |publisher=Equipment and Tool Institute |date=2024-09-01 |access-date=2026-04-04}}</ref>

# The technician connects an approved aftermarket scan tool to the OBD-II port. The tool detects the SGW & prompts for authentication.
# The scan tool must have an active Wi-Fi or cellular internet connection at the moment of authentication.
# The tool sends credentials to AutoAuth, which acts as the "SGW Authentication Bridge Server."
# AutoAuth retrieves cryptographic information from the manufacturer's public key infrastructure (PKI) to validate the user's identity & the tool's authorization.
# An unlock token is sent to the vehicle, opening the gateway for the duration of the diagnostic session.

For older FCA vehicles (2018-2021 Chrysler models), a physical workaround exists: technicians can use a "12+8 bypass cable" to unplug the SGW module under the dashboard & connect the scan tool directly to the CAN bus, though this requires invasive dashboard disassembly.<ref name="jscan" />

=== Manufacturer implementations ===

FCA/Stellantis was the first to deploy SGW at scale, starting on select 2017 models & expanding to nearly all 2018+ vehicles across Chrysler, Dodge, Jeep, Ram, Fiat, Maserati, & Alfa Romeo.<ref name="youcanic" /> Nissan & Mercedes-Benz subsequently adopted similar gateway restrictions routing independent access through AutoAuth.<ref name="adasdepot" />

Volkswagen & Audi use a different system called SFD (Schutz Fahrzeug Diagnose), which relies on time-limited tokens that temporarily unlock specific modules.<ref name="adasdepot" /> Bosch unlocked secure gateway access for Hyundai/Kia/Genesis vehicles in June 2024, allowing its ADS-series scan tools to authenticate directly.<ref name="bosch-hkg">{{Cite web |url=https://www.aftermarketmatters.com/collision-repair/collision-product-news/bosch-unlocks-secure-gateway-access-to-hyundai-kia-genesis-vehicles/ |title=Bosch unlocks secure-gateway access to Hyundai/Kia/Genesis vehicles |publisher=Aftermarket Matters |date=2024-06-18 |access-date=2026-04-04}}</ref>

== AutoAuth & the subscription model ==

AutoAuth is a third-party authentication service that serves as the primary gateway for independent aftermarket access to SGW-equipped vehicles in North America.<ref name="eti-overview" /><ref name="autoauth-home">{{Cite web |url=https://info.autoauth.com/ |title=AutoAuth |publisher=AutoAuth |access-date=2026-04-04}}</ref>

=== Pricing ===

AutoAuth charges an annual shop registration fee that was raised by $10 in June 2025.<ref name="autoauth-pricing" /> On top of the base fee, each vehicle manufacturer requires a separate annual subscription, also increased by $10 per year in the same pricing change.<ref name="autoauth-pricing" /> The per-manufacturer fee structure means costs compound with each new OEM that adopts SGW: a shop servicing three SGW-equipped brands pays three separate annual fees plus the base registration.<ref name="eti-overview" />

These fees don't include the scan tool itself. Aftermarket scan tool manufacturers (Snap-on, Autel, Bosch, Launch Tech, & others) require active software subscriptions for their tools to communicate with AutoAuth.<ref name="eti-overview" /> The scan tool subscription is a prerequisite; without it, the tool can't initiate the AutoAuth handshake regardless of whether the shop has paid AutoAuth's fees.

Dealerships don't pay these fees; their factory diagnostic tools authenticate directly through the manufacturer's own systems.<ref name="gao" />

== ADAS recalibration & the auto-glass industry ==

SGW's impact extends beyond cost into vehicle safety. Advanced Driver Assistance Systems rely on networks of sensors: forward-facing windshield cameras for lane departure warning, lane keep assist, & automatic emergency braking; radar sensors for adaptive cruise control & blind spot monitoring; and in some vehicles, LiDAR, 360-degree cameras, & night vision systems.<ref name="rdn-adas" />

=== Why windshield replacement triggers recalibration ===

The forward-facing camera on most ADAS-equipped vehicles is mounted to the windshield. When the windshield is replaced, the camera bracket is disturbed. Even a fraction-of-a-degree misalignment degrades system performance; a miscalibrated camera can cause automatic emergency braking to fire late or not at all.<ref name="autel-sgw" /> The Auto Glass Safety Council & vehicle manufacturers require recalibration after every windshield replacement to restore original safety performance, & insurers require documentation that the recalibration was completed.<ref name="autel-sgw" />

The SGW classifies ADAS recalibration as a "bidirectional control" or "special function."<ref name="autel-sgw" /> A glass technician who has replaced the windshield can't command the vehicle's ECU to accept the new camera parameters without an active internet connection, an updated scan tool, & an active AutoAuth subscription. The vehicle leaves the shop with ADAS in an uncalibrated state, or the glass company subcontracts the recalibration to a dealer or specialty shop, adding cost & delay.

=== The rural & mobile technician problem ===

Auto-glass replacement is one of the most common mobile repair services. Technicians drive to the customer's location (home, workplace, roadside) & replace the windshield on-site. AutoAuth's cloud-based PKI authentication requires an internet connection at the exact moment of vehicle authentication.<ref name="eti-overview" />

Mobile technicians working in rural areas, parking garages, or anywhere with poor cellular coverage can't complete the ADAS recalibration. The windshield is physically installed, but the safety system is disabled because the scan tool can't reach AutoAuth's server.<ref name="eti-overview" /> The technician must either leave the vehicle with uncalibrated ADAS (a liability risk), have the customer drive to a location with internet service (shifting the burden to the consumer), or return later at additional cost.

Rural trucks, farm vehicles, & fleet vehicles on highways are the most likely to need windshield replacements from road debris, and the most likely to be in areas where the authentication server can't be reached.

=== Target board proliferation ===

ADAS calibration requires manufacturer-specific equipment. H.R. 6688 addresses this gap by requiring manufacturers to publish calibration procedures & validation metrics, which would allow third-party equipment manufacturers to build compatible tools.<ref name="rdn-adas" />

The GAO found that evolving vehicle technologies create repair information barriers for independent shops, reducing consumer choice & increasing costs.<ref name="gao" />

=== Safety consequences ===

If a technician replaces a windshield but can't bypass the SGW to recalibrate the ADAS, the vehicle's safety systems operate on misaligned sensor data. H.R. 6688 (ADAS Functionality & Integrity Act), approved by a House subcommittee in February 2026, would give NHTSA authority to develop ADAS calibration guidelines & require manufacturers to publish calibration procedures & validation metrics.<ref name="rdn-adas" />

== Cost burden on independent shops ==

The total cost of SGW compliance for an independent repair shop compounds across multiple subscription layers:<ref name="eti-overview" />

* '''AutoAuth base subscription:''' Annual shop registration fee, increased in June 2025.<ref name="autoauth-pricing" />
* '''Per-manufacturer fees:''' Each OEM brand requires a separate annual subscription on top of the base fee, also increased in the June 2025 pricing change.<ref name="autoauth-pricing" /> A shop servicing Stellantis, Nissan, & Mercedes-Benz pays three separate per-brand fees.
* '''VW/Audi SFD tokens:''' Purchased separately per session or in bundles, outside the AutoAuth system.<ref name="adasdepot" />
* '''Scan tool software subscription:''' The aftermarket scan tool itself requires an active annual software subscription from its manufacturer (Snap-on, Autel, Bosch, etc.) to communicate with AutoAuth.<ref name="eti-overview" />

These are all recurring annual costs. A shop that doesn't pay any one of them loses the ability to clear a check engine light on a 2022 Jeep Grand Cherokee. Dealerships pay none of these fees; their factory tools authenticate through the manufacturer's own systems at no per-session charge.

The GAO confirmed the cost disparity in March 2024, finding that independent shops face repair information limitations that leave consumers with fewer choices, higher costs, & longer wait times.<ref name="gao" />

== Legislation ==

=== Federal ===

==== REPAIR Act ====

The Right to Equitable and Professional Auto Industry Repair (REPAIR) Act was reintroduced in February 2025 as H.R. 1566 (House) & S. 1379 (Senate).<ref name="repair-act-house">{{Cite web |url=https://www.congress.gov/bill/119th-congress/house-bill/1566/text |title=H.R.1566 - REPAIR Act |publisher=Congress.gov |date=2025 |access-date=2026-04-04}}</ref><ref name="repair-act-senate">{{Cite web |url=https://www.congress.gov/bill/119th-congress/senate-bill/1379/text |title=S.1379 - REPAIR Act |publisher=Congress.gov |date=2025 |access-date=2026-04-04}}</ref> House sponsors include Rep. Neal Dunn (R-FL), Rep. Marie Gluesenkamp Perez (D-WA), Rep. Brendan Boyle (D-PA), & Rep. Warren Davidson (R-OH).<ref name="autocare-repair">{{Cite web |url=https://www.autocare.org/news/latest-news/details/2025/02/25/congress-reintroduces-bipartisan-auto-right-to-repair-legislation-to-protect-consumer-choice |title=Congress Reintroduces Bipartisan Auto Right to Repair Legislation |publisher=Auto Care Association |date=2025-02-25 |access-date=2026-04-04}}</ref>

The bill directly addresses SGW by requiring vehicle owners & independent shops to have direct, real-time, in-vehicle access to vehicle-generated data, diagnostics, & telematics. It prohibits manufacturers from mandating specific tool brands & requires NHTSA to develop standards for cyber-secure standardized data access.<ref name="autocare-data">{{Cite web |url=https://www.autocare.org/government-relations/current-issues/access-to-and-control-of-vehicle-data |title=Access to and Control of Vehicle Data |publisher=Auto Care Association |access-date=2026-04-04}}</ref>

==== ADAS Functionality & Integrity Act ====

H.R. 6688 was approved by the House Subcommittee on Commerce, Manufacturing, & Trade in February 2026.<ref name="rdn-adas" /> The bill gives NHTSA authority to develop ADAS calibration guidelines, requires manufacturers to publish calibration procedures & validation metrics, & addresses the target board standardization gap that inflates costs for independent shops.

==== Clean Air Act Section 202(m) ====

42 U.S.C. 7521(m) mandates that manufacturers provide "any and all information needed" for emissions diagnostics to any person engaged in vehicle repair & requires standardized OBD-II connectors.<ref name="caa" /> SGW doesn't block the read-only emissions data required under this statute, but it blocks the bidirectional controls needed to complete emissions-related repairs (clearing DTCs, performing system relearns after component replacement).

==== [[DMCA Section 1201]] exemptions ====

The US Copyright Office first granted a vehicle repair exemption to [[Digital Millennium Copyright Act|DMCA]] Section 1201 in October 2015.<ref name="dmca-2024">{{Cite web |url=https://www.federalregister.gov/documents/2024/10/28/2024-24563/exemption-to-prohibition-on-circumvention-of-copyright-protection-systems-for-access-control |title=Exemption to Prohibition on Circumvention of Copyright Protection Systems for Access Control Technologies |publisher=Federal Register |date=2024-10-28 |access-date=2026-04-04}}</ref> The 9th Triennial Proceeding in October 2024 broadened the exemption to explicitly grant vehicle owners & their designees the right to access, store, & share "operational data, including diagnostic and telematics data."<ref name="dmca-2024" /><ref name="autocare-dmca">{{Cite web |url=https://www.autocare.org/detail-pages/blog/aina/2024/11/01/new-exemption-to-digital-millennium-copyright-act-broadens-protection-for-vehicle-data-access |title=New Exemption to DMCA Broadens Protection for Vehicle Data Access |publisher=Auto Care Association |date=2024-11-01 |access-date=2026-04-04}}</ref> The FTC & DOJ filed a joint comment in March 2024 supporting the expansion.<ref name="ftc-dmca">{{Cite web |url=https://www.ftc.gov/news-events/news/press-releases/2024/03/ftc-doj-file-comment-us-copyright-office-supporting-renewal-expansion-exemptions-facilitating |title=FTC and DOJ File Comment with the U.S. Copyright Office Supporting Renewal and Expansion of Exemptions Facilitating Consumers’ and Businesses’ Right to Repair Their Own Products|publisher=Federal Trade Commission |date=2024-03-14 |access-date=2026-04-04}}</ref>

=== State ===

==== Massachusetts ====

Massachusetts passed the first automotive right-to-repair law in 2012 (Mass. Gen. Laws ch. 93K), which required manufacturers to provide independent shops access to the same diagnostic tools & repair information available to dealerships.<ref name="securepairs" /> The original law didn't cover wireless telematics data.<ref name="securepairs" />

In November 2020, Massachusetts voters passed Question 1 with 75% approval, expanding the law to require an interoperable, standardized, open-access telematics platform for model year 2022+ vehicles.<ref name="ballotpedia-ma">{{Cite web |url=https://ballotpedia.org/Massachusetts_Question_1,_%22Right_to_Repair_Law%22_Vehicle_Data_Access_Requirement_Initiative_(2020) |title=Massachusetts Question 1, "Right to Repair Law" Vehicle Data Access Requirement Initiative (2020) |publisher=Ballotpedia |access-date=2026-04-04}}</ref> The Alliance for Automotive Innovation sued immediately (see ''[[#Alliance for Automotive Innovation v. Healey|Alliance v. Healey]]'' below).<ref name="collisionweek-appeal">{{Cite web |url=https://collisionweek.com/2025/03/21/alliance-automotive-innovation-appeals-federal-judges-dismissal-massachusetts-right-repair-lawsuit/ |title=Alliance for Automotive Innovation Appeals Massachusetts Right to Repair Ruling |publisher=CollisionWeek |date=2025-03-21 |access-date=2026-04-04}}</ref> Rather than build open-access platforms, Subaru & Kia disabled telematics systems entirely on 2022+ vehicles sold in Massachusetts.<ref name="rdn-subaru-kia">{{Cite web |url=https://www.repairerdrivennews.com/2022/01/18/aai-ag-respond-to-new-evidence-in-mass-right-to-repair-suit-kia-joins-subaru-in-disabling-telematics/ |title=AAI, AG respond to new evidence in Mass. 'right-to-repair' suit; Kia joins Subaru in disabling telematics |publisher=Repairer Driven News |date=2022-01-18 |access-date=2026-04-04}}</ref>

Attorney General Andrea Joy Campbell began enforcement in mid-2023 while litigation continued. The federal district court dismissed the Alliance's remaining claims on February 11, 2025. The Alliance appealed to the First Circuit on March 14, 2025.<ref name="collisionweek-appeal" />

==== Maine ====

Maine voters passed Question 4, the Automotive Right to Repair Act (originating as LD 1677), by referendum in November 2023 with 84% approval.<ref name="ballotpedia-maine">{{Cite web |url=https://ballotpedia.org/Maine_Question_4,_%22Right_to_Repair_Law%22_Vehicle_Data_Access_Requirement_Initiative_(2023) |title=Maine Question 4, "Right to Repair Law" Vehicle Data Access Requirement Initiative (2023) |publisher=Ballotpedia |access-date=2026-04-04}}</ref> The law took effect January 5, 2025, mandating standardized access to on-board diagnostic systems & telematics across all makes & models.<ref name="autobody-2026">{{Cite web |url=https://www.autobodynews.com/news/right-to-repair-in-2026-where-laws-courts-and-automakers-stand |title=Right to Repair in 2026: Where Laws, Courts, and Automakers Stand |publisher=Autobody News |date=2026 |access-date=2026-04-04}}</ref> The Alliance for Automotive Innovation filed suit against Maine in January 2025 using arguments similar to the Massachusetts case.<ref name="collisionweek-appeal" />

=== International ===

==== European Union ====

EU Regulation 2018/858 mandates non-discriminatory access to OBD & repair/maintenance information (RMI) for independent operators as a condition of vehicle type-approval.<ref name="eu-reg">{{Cite web |url=https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:02018R0858-20240701 |title=Regulation (EU) 2018/858 - Consolidated |publisher=EUR-Lex |date=2018-05-30 |access-date=2026-04-04}}</ref>

In October 2023, the European Court of Justice ruled in Case C-296/22 (Carglass/ATU v. Stellantis Italy) that manufacturers can't require personal registration, internet connection to manufacturer servers, or paid subscriptions for OBD access beyond what Regulation 2018/858 permits.<ref name="ecj-ruling">{{Cite web |url=https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex:62022CJ0296 |title=Case C-296/22 - CJEU Judgment |publisher=EUR-Lex |date=2023-10-05 |access-date=2026-04-04}}</ref> The court held that both read & write access to the OBD data stream must be granted to independent repairers & rejected the argument that UN Regulation 155 (vehicle cybersecurity) overrides EU access requirements.<ref name="ecj-analysis">{{Cite web |url=https://www.osborneclarke.com/news/ecj-decision-vehicle-manufacturers-may-not-restrict-access-vehicle-data-stream |title=ECJ decision: vehicle manufacturers may not restrict access to the vehicle data stream |publisher=Osborne Clarke |date=2023 |access-date=2026-04-04}}</ref> The court stated that if manufacturers could "limit at their discretion access to the direct vehicle data stream...it would be open to them to make access to that stream subject to conditions capable of making access impossible in practice."<ref name="ecj-analysis" />

The ECJ's holding that manufacturers can't require internet connections, personal registration, or paid subscriptions for OBD access covers the same conditions that AutoAuth imposes in North America.<ref name="ecj-analysis" />

Other jurisdictions have enacted similar access requirements. The UK implemented the Motor Vehicle Block Exemption Order (MVBEO) in 2023, & Australia launched the Motor Vehicle Information Scheme (MVIS) in 2022, both mandating that manufacturers provide repair data to independent shops.

== Court cases ==

=== Alliance for Automotive Innovation v. Healey ===

The Alliance for Automotive Innovation, the trade group representing most major automakers, filed suit in the U.S. District Court for the District of Massachusetts (1:20-cv-12090) on November 20, 2020, challenging the Question 1 telematics expansion.<ref name="courtlistener-healey">{{Cite web |url=https://www.courtlistener.com/docket/18666877/alliance-for-automotive-innovation-v-maura-healey/ |title=Alliance for Automotive Innovation v. Maura Healey, 1:20-cv-12090 |publisher=CourtListener |access-date=2026-04-04}}</ref> The Alliance argued federal preemption under the Motor Vehicle Safety Act & the Clean Air Act, unconstitutional takings of intellectual property, & cybersecurity risks from open data platforms.

Judge Denise Casper (who took over from Judge Douglas Woodlock) dismissed the Alliance's remaining claims in February 2025.<ref name="collisionweek-appeal" /> NHTSA had initially expressed concern that the law's wireless data access requirements could create cybersecurity vulnerabilities.<ref name="securepairs" />

On March 14, 2025, the Alliance appealed to the First Circuit.<ref name="collisionweek-appeal" />

=== Alliance for Automotive Innovation v. Maine ===

The Alliance filed a similar challenge against Maine's automotive right-to-repair law in January 2025, using the same preemption & cybersecurity arguments raised in the Massachusetts case.<ref name="collisionweek-appeal" />

=== ECJ Case C-296/22 ===

Referred to the European Court of Justice by the Cologne Regional Court (Germany), this case asked whether EU Regulation 2018/858 prohibits manufacturers from imposing conditions on OBD access that go beyond what the regulation permits.<ref name="ecj-ruling" /> The ECJ ruled in October 2023 that manufacturers can't require internet connections to manufacturer servers, personal registration, or paid subscriptions as conditions for independent repairer access to the OBD data stream.<ref name="ecj-analysis" /> The court rejected the argument that UN Regulation 155 (vehicle cybersecurity) provides a basis for overriding the access requirements, holding that manufacturers must implement "security by design" without restricting third-party access.<ref name="ecj-analysis" />

== Industry positions ==

=== Manufacturer justifications ===

The Alliance for Automotive Innovation maintains that "automakers already and routinely make available to independent repair shops all the parts, service information and vehicle data needed to diagnose and repair a vehicle" & that "competition is alive and well in the auto repair industry."<ref name="alliance-r2r">{{Cite web |url=https://www.autosinnovate.org/RightToRepair |title=Right to Repair |publisher=Alliance for Automotive Innovation |access-date=2026-04-04}}</ref> The Alliance has sued to block both the Massachusetts & Maine right-to-repair laws, arguing in court filings that requiring open telematics platforms would create cybersecurity vulnerabilities.<ref name="courtlistener-healey" />

=== Aftermarket & consumer advocates ===

The Auto Care Association & CAR Coalition argue that SGW & telematics monopolies are anti-competitive tools designed to steer lucrative repair work to franchised dealerships, not genuine cybersecurity measures.<ref name="autocare-data" /> SEMA has called the 2023 national MOU between automakers & independent repairers insufficient, arguing it "distracts from the need to pass the REPAIR Act."<ref name="sema-mou">{{Cite web |url=https://www.sema.org/news-media/enews/2023/28/right-repair-agreement-distracts-need-pass-repair-act |title=Right to Repair Agreement Distracts From Need to Pass the REPAIR Act |publisher=SEMA |date=2023 |access-date=2026-04-04}}</ref>

An alternative approach exists: the Secure Vehicle Interface (SVI) initiative proposes a standardized, secure diagnostic access protocol that would replace manufacturer-specific authentication with a universal standard, maintaining cybersecurity without requiring per-OEM subscriptions.<ref name="svi">{{Cite web |url=https://www.svi-for-mobility.org/ |title=Secure Vehicle Interface for mobility |publisher=SVI for Mobility |access-date=2026-04-04}}</ref>

=== Government findings ===

In its May 2021 "Nixing the Fix" report, the FTC found "scant evidence to support manufacturers' justifications for repair restrictions," dismissing claims that diagnostic lockouts are necessary for safety or cybersecurity.<ref name="ftc-nixing" /> Restricting access to proprietary diagnostic software & steering consumers to manufacturer networks may violate the anti-tying provisions of the [[Magnuson-Moss Warranty Act]] (15 U.S.C. ch. 50, Sections 2301-2312), the report noted.<ref name="ftc-mm">{{Cite web |url=https://www.ftc.gov/legal-library/browse/statutes/magnuson-moss-warranty-federal-trade-commission-improvements-act |title=Magnuson-Moss Warranty Act |publisher=Federal Trade Commission |access-date=2026-04-04}}</ref>

In July 2021, the FTC voted 5-0 to adopt a policy statement committing to enforce against repair restrictions that violate antitrust laws or the FTC Act's prohibitions on unfair or deceptive practices.<ref name="ftc-policy">{{Cite web |url=https://www.ftc.gov/news-events/news/press-releases/2021/07/ftc-ramp-law-enforcement-against-illegal-repair-restrictions |title=FTC to Ramp Up Law Enforcement Against Illegal Repair Restrictions |publisher=Federal Trade Commission |date=2021-07-21 |access-date=2026-04-04}}</ref> The GAO's March 2024 report confirmed that evolving vehicle technologies are restricting consumer choice & increasing repair costs for independent shops.<ref name="gao" />

== Comparison to other industries ==

[[John Deere]] restricted access to its proprietary diagnostic software to franchised dealers, preventing farmers from repairing their own tractors. John Deere signed a Memorandum of Understanding with the American Farm Bureau Federation in January 2023 promising to expand diagnostic access, though right-to-repair advocates expressed skepticism about enforcement.<ref name="deere-mou">{{Cite web |url=https://www.npr.org/2023/01/10/1147934682/john-deere-right-to-repair-farmers-tractors |title=John Deere vows to open up its tractor tech, but right-to-repair backers have doubts |publisher=NPR |date=2023-01-10 |access-date=2026-04-04}}</ref> [[Tesla]] requires its proprietary Toolbox 3 diagnostic software for repairs beyond basic OBD-II fault codes; until a price reduction, the software cost $3,000/year.<ref name="tesla-toolbox">{{Cite web |url=https://driveteslacanada.ca/news/tesla-reapirs-more-accessible-toolbox-3-price-drop/ |title=Tesla Makes Vehicle Repairs More Accessible With Major Toolbox 3 Price Drop |publisher=Drive Tesla Canada |date=2025 |access-date=2026-04-04}}</ref>

Similar patterns exist across industries: Apple uses [[Parts pairing|parts pairing]] to lock replacement components to device serial numbers, & BMW charged subscription fees for hardware features already installed in vehicles (see [[BMW feature lockout scandal]]).

== See also ==

* [[Right to repair]]
* [[Stellantis]]
* [[DMCA Section 1201]]
* [[Magnuson-Moss Warranty Act]]
* [[Parts pairing]]
* [[John Deere]]
* [[BMW feature lockout scandal]]
* [[Hyundai Ioniq 5 N brake pad repair restrictions]]
* [[Tesla]]

== References ==

{{reflist}}

[[Category:Right to repair]]
[[Category:Automotive]]
[[Category:Planned obsolescence]]
[[Category:Legislation]]

Formlabs

2026-04-28T01:27:55Z

Mr Pollo:

{{#seo:description=Formlabs charges $875-$11,899 per printer to use third-party materials, acquired & killed a $2,999 SLS competitor, and obsoleted the Form 2 via resin DRM.}}
{{CompanyCargo
|Founded=2011
|Industry=3D printing
|Logo=Formlabs logo.svg
|ParentCompany=
|CompanyAlias=
|Type=Private
|Website=https://formlabs.com
|Description=Charges $875-$11,899 per printer to use third-party materials; acquired & canceled a $2,999 SLS competitor to protect its $28,989 Fuse 1+
}}

'''Formlabs''' is a 3D printing company that charges its customers $875 to $11,899 per printer for the permission to use third-party materials on hardware they already own.<ref name="formlabs-omm-store">{{Cite web |title=Open Material Mode |url=https://formlabs.com/store/materials/open-material-mode/ |website=Formlabs |access-date=2026-04-04 |url-status=live |archive-url=https://web.archive.org/web/20260116171208/https://formlabs.com/store/materials/open-material-mode/ |archive-date=2026-01-16}}</ref> In July 2024, Formlabs acquired Micronics, a startup building a $2,999 desktop SLS printer funded on Kickstarter, & immediately canceled the product.<ref name="formlabs-acquires-micronics">{{Cite web |title=Formlabs Acquires Micronics to Develop the Next Generation of Accessible SLS |url=https://formlabs.com/blog/formlabs-acquires-micronics/ |website=Formlabs |date=2024-07-11}}</ref><ref name="3dprint-micronics">{{Cite web |title=Formlabs Buys Nascent SLS 3D Printer Competitor Micronics |url=https://3dprint.com/311327/formlabs-buys-nascent-sls-3d-printer-competitor-micronics/ |website=3DPrint.com |date=2024-07-11}}</ref> The cheapest SLS printer Formlabs sells starts at $28,989; the Micron would have cost roughly 1/10th that price.<ref name="formlabs-sls-pricing">{{Cite web |title=How to Compare SLS 3D Printer Prices |url=https://formlabs.com/blog/selective-laser-sintering-sls-3d-printer-price/ |website=Formlabs |access-date=2026-04-04}}</ref><ref name="3dprint-micronics" /> Founded in 2011 by MIT Media Lab students Maxim Lobovsky, David Cranor, & Natan Linder, the company raised $2.95 million on Kickstarter for its first printer & has since raised over $230 million in venture funding.<ref name="wikipedia-formlabs">{{Cite web |title=Formlabs |url=https://en.wikipedia.org/wiki/Formlabs |website=Wikipedia |access-date=2026-04-04}}</ref>

== Consumer-impact summary ==

* Formlabs charges a per-printer license fee ranging from $875 (Form 4) to $11,899 (Fuse 1 series) for the permission to use third-party materials on hardware the customer already owns.<ref name="formlabs-omm-store" />
* The company acquired Micronics in July 2024 & canceled the Micron, a $2,999 SLS 3D printer that had raised over £1 million from 431 Kickstarter backers.<ref name="3dprint-micronics" /><ref name="develop3d-micronics" /> Formlabs' own SLS printer, the Fuse 1+ 30W, starts at $28,989.<ref name="formlabs-sls-pricing" />
* The Form 2 uses proprietary DRM-chipped resin cartridges. Formlabs committed to supplying consumables through 2023, then left the end date ambiguous; by September 2024 consumables were still available but with no guaranteed supply timeline.<ref name="formlabs-forum-form2-support">{{Cite web |title=Ongoing Support for the Form 2 |url=https://forum.formlabs.com/t/ongoing-support-for-the-form-2/22871 |website=Formlabs Community Forum |date=2019-04-02}}</ref><ref name="formlabs-forum-form2-consumables">{{Cite web |title=Form 2 availability of consumables |url=https://forum.formlabs.com/t/form-2-availability-of-consumables/39108 |website=Formlabs Community Forum |date=2024-09-17}}</ref>

== Incidents ==

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:Formlabs|Formlabs category]].

=== Acquisition of Micronics ===

Formlabs acquired Micronics on July 11, 2024, & canceled the Micron desktop SLS 3D printer the same day.<ref name="formlabs-acquires-micronics" /> The Micron had launched on Kickstarter in June 2024 at a starting price of $2,999.<ref name="3dprint-micronics" /> The campaign raised over £1 million from 431 backers.<ref name="develop3d-micronics">{{Cite web |title=Desktop SLS start-up Micronics acquired by Formlabs |url=https://develop3d.com/3d-printing/desktop-sls-company-micronics-acquired-by-formlabs/ |website=Develop3D |date=2024-07-11}}</ref>

SLS (Selective Laser Sintering) printers use a laser to fuse nylon powder into parts without support structures. Traditional industrial SLS machines from manufacturers like EOS & 3D Systems cost $200,000 to $500,000 or more.<ref name="formlabs-sls-pricing" /> Formlabs' own SLS offering, the Fuse 1+ 30W, starts at $28,989.<ref name="formlabs-sls-pricing" /> The Micron at $2,999 would have undercut the Fuse 1+ 30W by roughly 10x.<ref name="3dprint-micronics" />

Formlabs CEO Max Lobovsky acknowledged this price gap in an interview with TechCrunch, stating that Formlabs had achieved a "5x leap in starting price" with the Fuse 1 & that Micronics was "trying to do another 5x beyond that."<ref name="techcrunch-micronics">{{Cite web |title=Formlabs acquires 3D printing startup Micronics mid-Kickstarter campaign |url=https://techcrunch.com/2024/07/11/formlabs-acquires-3d-printing-startup-micronics-mid-kickstarter-campaign/ |website=TechCrunch |date=2024-07-11}}</ref> Per Tom's Hardware, "Boppart will join the software side of Formlabs while Chan will lead the development of Formlabs next generation printers."<ref name="tomshardware-micronics">{{Cite web |title=David vs Goliath: Desktop SLS Kickstarter Ends with Acquisition |url=https://www.tomshardware.com/3d-printing/david-vs-goliath-desktop-sls-kickstarter-ends-with-acquisition |website=Tom's Hardware |first=Denise |last=Bertacchi |date=2024-07-11}}</ref> The Micronics brand was discontinued & the Kickstarter was canceled.<ref name="techcrunch-micronics" />

Tom's Hardware headlined its coverage "David vs Goliath" & reported that the Micronics branding would be discontinued.<ref name="tomshardware-micronics" /> 3D Printing Industry reported the acquisition as producing "new accessible SLS 3D printers forthcoming," but no such product has shipped as of April 2026.<ref name="3dprintingindustry-micronics">{{Cite web |title=Formlabs acquires Micronics, new accessible SLS 3D printers forthcoming |url=https://3dprintingindustry.com/news/formlabs-acquires-micronics-new-accessible-sls-3d-printers-forthcoming-231608/ |website=3D Printing Industry |date=2024-07-11}}</ref>

Formlabs offered backers a full refund plus a $1,000 credit toward any current or future Formlabs printer & a free Open Material License.<ref name="formlabs-press-micronics">{{Cite web |title=Formlabs Acquires Micronics to Further Advance Accessible SLS 3D Printing |url=https://formlabs.com/company/press/formlabs-acquires-micronics/ |website=Formlabs |date=2024-07-11}}</ref><ref name="formlabs-forum-backer-breach" /> By December 2024, backers reported on the Formlabs forum that the promised $1,000 credit had not been delivered months after submission. Some backers who attempted to use their credit toward a Fuse 1 purchase were denied a $5,000 discount for unspecified reasons. The forum thread was auto-closed in July 2025.<ref name="formlabs-forum-backer-breach">{{Cite web |title=Formlabs' breach of promised Open Material License and $1000 credit to Micronics Kickstarter Backer |url=https://forum.formlabs.com/t/formlabs-breach-of-promised-open-material-license-and-1000-credit-to-micronics-kickstarter-backer/40715 |website=Formlabs Community Forum |date=2024-12-27}}</ref> A $1,000 credit toward a $28,989 SLS printer represents a 3.4% discount for backers who had pledged for a $2,999 machine.

=== Open Material Mode ===

Formlabs requires a one-time per-printer software license to unlock the use of third-party resins & powders on its printers. The license, called Open Material Mode, costs $875 for the Form 4, $1,999 for the Form 3 series, $2,499 for the Form 4B, $3,999 for the Form 3L series, $4,999 for the Form 4L, & $11,899 for the Fuse 1 series.<ref name="formlabs-omm-store" /> Without the license, users can only load Formlabs' proprietary DRM-chipped resin cartridges.

On the Formlabs community forum in September 2023, Form 3 pre-order customer rkagerer stated that paying "$6k (per printer!) for the capability" might "expose them to litigation risk given the original marketing and sales assurances" that Open Mode on the Form 3 had been promised pre-release. Another user, Reine, asked "Is Formlabs idea to charge me three times the cost of a printer to use 3rd party resins?!" Other commenters wrote that "no normal person is going to buy a 6k add on" and questioned who would buy the $6k option.<ref name="formlabs-forum-oml-6k">{{Cite web |title=Open Material License $6k per printer |url=https://forum.formlabs.com/t/open-material-license-6k-per-printer/36905 |website=Formlabs Community Forum |date=2023-09-12 |access-date=2026-04-08}}</ref> Formlabs' current tiered pricing on its store lists $1,999 for the Form 3 series and $875 for the Form 4.<ref name="formlabs-omm-store" />

The license is free for accredited educational institutions.<ref name="formlabs-omm-store" /> As of January 2026, Open Material Mode is included with new Form 4B & 4BL purchases, but owners who bought the same printers before that date must pay the full license fee.<ref name="formlabs-forum-4b-omm">{{Cite web |title=PSA to All form Form 4B & 4BL owners (Open material mode) |url=https://forum.formlabs.com/t/psa-to-all-form-form-4b-4bl-owners-open-material-mode/46199 |website=Formlabs Community Forum |date=2026-03-27}}</ref> Formlabs' warranty terms state that failure modes caused by third-party materials are excluded from standard warranty coverage, adding financial risk on top of the license cost.<ref name="formlabs-omm-store" />

=== Form 2 deprecation ===

Formlabs announced the end of active support for the Form 2 in April 2019, following the launch of the Form 3 series. The company committed to selling resin tanks, cartridges, & build platforms through at least 2023.<ref name="formlabs-forum-form2-support" /> The Form 2 uses proprietary DRM-chipped resin cartridges. Without an authorized cartridge, the printer runs in a limited mode that disables the heater & wiper functions, reducing print quality.<ref name="protoart-cartridge" />

By September 2024, nine months past the stated deadline, Form 2 consumables were still available but Formlabs hadn't provided a firm end date. Users requested concrete timelines to plan investment decisions; Formlabs didn't respond in the thread.<ref name="formlabs-forum-form2-consumables" /> Once Formlabs stops selling Form 2-compatible cartridges, owners of the $3,500 printer will have no official consumable supply. The printer becomes unusable even though the hardware itself still works.<ref name="formlabs-forum-form2-support" />

Third-party developers attempted workarounds. ProtoART produced a Universal Cartridge, a DIY modification kit installed into an existing cartridge that allowed third-party resin use with heater & wiper functions enabled.<ref name="protoart-cartridge">{{Cite web |title=A Universal Cartridge For Form 2 3D Printers, But Should You Use It? |url=https://www.fabbaloo.com/2019/09/a-universal-cartridge-for-form-2-3d-printers-but-should-you-use-it |website=Fabbaloo |date=2019-09-12}}</ref> The Universal Cartridge is compatible only with Formlabs firmware versions through 2.2.0; the product reached end of life & is available only while supplies last.<ref name="protoart-site">{{Cite web |title=Universal Cartridge Module for Formlabs |url=https://www.lectronz.com/products/universal-cartridge-for-formlabs-form-2-form-3 |website=Lectronz |access-date=2026-04-04}}</ref>

== Products ==

* '''SLA printers:''' Form 1, Form 1+, Form 2, Form 3 series (Form 3, 3+, 3B, 3B+, 3L, 3BL), Form 4 series (Form 4, 4B, 4L, 4BL)
* '''SLS printers:''' Fuse 1, Fuse 1+ 30W
* '''Software:''' PreForm (slicing & print preparation)
* '''Post-processing:''' Form Wash, Form Cure
* '''Automation:''' Form Auto, Form Cell

== See also ==

* [[Bambu Lab]]
* [[Creality]]
* [[MakerBot]]

== References ==

{{reflist}}

[[Category:Formlabs]]
[[Category:3D printing]]
[[Category:Planned obsolescence]]

Ubisoft

2026-04-28T01:25:53Z

Mr Pollo:

{{CompanyCargo
|Description=French video game publisher known for titles such as Assassin's Creed, Far Cry, Just Dance, and Rayman.
|Founded=1986
|Industry=Video games
|Logo=Ubisoft.png
|ParentCompany=
|Type=Public
|Website=https://ubisoft.com/
}}
'''[[Wikipedia:Ubisoft|Ubisoft Entertainment SA]]''' is a multinational video-game company, known for developing and publishing popular franchises such as ''Assassin's Creed'', ''Far Cry'', and ''Tom Clancy’s Rainbow Six''. The company has positioned itself as a leader in the video game industry,{{Citation needed}} referring to some of its releases as "AAAA" games.<ref>{{Cite web |last=Harris |first=Olivia |date=10 Sep 2020 |title=Ubisoft Insists On Calling Beyond Good And Evil 2, Skull & Bones ‘AAAA’ Games |url=https://screenrant.com/ubisoft-beyond-good-evil-skull-bones-aaaa-games/ |url-status=live |archive-url=https://web.archive.org/web/20201212123926/https://screenrant.com/ubisoft-beyond-good-evil-skull-bones-aaaa-games/ |archive-date=12 Dec 2020 |access-date=31 Mar 2025 |website=Screen Rant}}</ref>

==Relevant incidents==

===''The Crew'' shutdown===
One of the most significant consumer protection issues surrounding Ubisoft in recent years relates to the 2014 game ''The Crew''. In late 2023, Ubisoft announced the shutdown of the online services for ''The Crew'', making the game unplayable entirely, even the single-player content.<ref>{{Cite web |last=Lyles |first=Taylor |date=14 Dec 2023 |title=The Crew Delisted From All Digital Storefronts, Servers Shut Down Early 2024 |url=https://www.ign.com/articles/the-crew-delisted-from-all-digital-storefronts-servers-shut-down-early-2024 |url-status=live |archive-url=https://web.archive.org/web/20260222231050/https://www.ign.com/articles/the-crew-delisted-from-all-digital-storefronts-servers-shut-down-early-2024 |archive-date=22 Feb 2026|access-date=31 Mar 2025 |website=IGN}}</ref> The decision to decommission the game's servers was controversial, as Ubisoft retroactively altered the terms of sale. Players who had purchased the game, which was initially marketed with certain single-player functionality, found that they could no longer access said single-player features after the servers were shut down.

The decommissioning of ''The Crew'' also sparked a wider debate on the viability of "[[Games as a service|games-as-a-service]]” models, which Ubisoft has heavily invested in.<ref>[https://www.stopkillinggames.com/ Stop Killing Games] ([http://web.archive.org/web/20260126200606/https://www.stopkillinggames.com/ Archived])</ref> These models often require ongoing internet connectivity to function and rely on servers run by the company. At any time, the company can decide to shut down the servers and the games will no longer be playable, as seen with ''The Crew''.

Weeks after the shutdown of The Crew, Ubisoft also revoked the licenses for players off the Ubisoft Connect PC app, so the game was no longer downloadable.

''The Crew'' caused the movement [[Stop Killing Games]], a campaign against issues like the shutdown of ''The Crew.''<ref>{{Cite web |date=3 July 2025 |title=How The Crew Ignited the Stop Killing Games Movement |url=https://www.dlcompare.com/gaming-news/the-crew-game-that-sparked-the-stop-killing-game-movement-56928 |archive-url=https://web.archive.org/web/20250703201942/https://www.dlcompare.com/gaming-news/the-crew-game-that-sparked-the-stop-killing-game-movement-56928 |archive-date=3 Jul 2025 |access-date=13 August 2025 |website=dlcompare.com}}</ref>

===''Star Wars Outlaws'' forced update===
''Star Wars Outlaws'' was released in August 2024, with two editions that allowed players to have early access to the game for $110 and $130, respectively, approximately twice the cost of the game on release day.<ref>{{Cite web |last=Reed |first=Chris |date=6 Aug 2024 |title=Star Wars Outlaws: Here’s What Comes in Each Edition |url=https://www.ign.com/articles/star-wars-outlaws-release-date-special-editions |url-status=live |archive-url=http://web.archive.org/web/20251208183034/https://www.ign.com/articles/star-wars-outlaws-release-date-special-editions |archive-date=8 Dec 2025|access-date=31 Mar 2025 |website=IGN}}</ref> Ubisoft then pushed an update just before the full release that caused players on PlayStation 5 who had paid extra for the game as early access to have their save file deleted.<ref>{{Cite web |last=Knight |first=Kyle |date=28 Aug 2024 |title=Star Wars Outlaws Players Forced to Delete Saved Data on PS5 |url=https://gamerant.com/star-wars-outlaws-bug-delete-save-data-ps5/ |url-status=live |archive-url=https://web.archive.org/web/20240828172855/https://gamerant.com/star-wars-outlaws-bug-delete-save-data-ps5/ |archive-date=28 Aug 2024 |access-date=31 Mar 2025 |website=Game Rant}}</ref> Although the update was intended to fix a game-breaking bug, upon full release many bugs remained.<ref>{{Cite web |last=Gherzo |first=Alex |date=27 Aug 2024 |title=Star Wars Outlaws Still Looks Buggy the Week of Its Release |url=https://www.geeksandgamers.com/star-wars-outlaws-still-looks-buggy-the-week-of-its-release/ |url-status=live |archive-url=https://web.archive.org/web/20240901085122/https://www.geeksandgamers.com/star-wars-outlaws-still-looks-buggy-the-week-of-its-release/ |archive-date=1 Sep 2024 |access-date=31 Mar 2025 |website=Geeks and Gamers}}</ref> This behavior also highlights an ongoing pattern in which Ubisoft releases an incomplete game, expects players to buy the game and act as the testers, and then patches the game later.

===Inclusion of lawsuit-waiving clauses in game-giveaway license===
In December of 2014, Ubisoft was giving away free licenses for a game, but with a catch: the terms<ref>{{Cite web |last=Makuch |first=Eddie |date=23 Dec 2014 |title=Assassin's Creed Unity Free Game Offer Waives Lawsuits |url=https://www.gamespot.com/articles/assassin-s-creed-unity-free-game-offer-waives-laws/1100-6424381/ |url-status=live |archive-url=https://web.archive.org/web/20141225200140/https://www.gamespot.com/articles/assassin-s-creed-unity-free-game-offer-waives-laws/1100-6424381/ |archive-date=25 Dec 2014 |access-date=31 Mar 2025 |website=Gamespot}}</ref> for the clickwrap agreement in obtaining the game for free contained a clause stating that the user could not sue Ubisoft in relation to ''Assassin's Creed Unity'' or its season pass:<ref>{{Cite web |last=Futter |first=Mike |date=18 Dec 2014 |title=Your Assassin’s Creed Unity Season Pass Free Game Comes With A Legal Catch |url=https://www.gameinformer.com/b/news/archive/2014/12/18/your-assassin-s-creed-unity-season-pass-free-game-comes-with-a-legal-catch.aspx |url-status=live |archive-url=https://web.archive.org/web/20141221112723/https://gameinformer.com/b/news/archive/2014/12/18/your-assassin-s-creed-unity-season-pass-free-game-comes-with-a-legal-catch.aspx |archive-date=21 Dec 2014 |access-date=31 Mar 2025 |website=Game Informer}}</ref><blockquote>''You hereby irrevocably and unconditionally RELEASE, WAIVE, AND FOREVER DISCHARGE AND COVENANT NOT TO SUE Ubisoft Entertainment S.A., and each of its past, present and future divisions, parent companies, subsidiaries, affiliates, predecessors, successors and assigns, together with all of their respective past, present and future employees, officers, shareholders, directors and agents, and those who give recommendations, directions, or instructions or engage in risk evaluation or loss control activities regarding the Campaign (all for the purposes herein referred to as “Released Parties”) FROM ANY AND ALL LIABILITY TO YOU, your assigns, heirs, and next of kin FOR ANY AND ALL CLAIMS, DEMANDS, CHARGES, LAWSUITS, DEBTS, DEFENSES, ACTIONS OR CAUSES OF ACTION, OBLIGATIONS, DAMAGES, LOSS OF SERVICE, COMPENSATION, PAIN AND SUFFERING, ATTORNEYS’ FEES, AND COST AND EXPENSES OF SUIT, KNOWN OR UNKNOWN, SUSPECTED OR UNSUSPECTED, ARISING OUT OF OR RELATED TO THE PURCHASE, ACQUISITION, RENTAL, POSSESSION AND/OR USAGE, AND/OR THE INTENT TO PURCHASE, ACQUIRE, RENT, POSSESS AND/OR USE, THE ASSASSIN’S CREED UNITY VIDEO GAME AND/OR THE ASSASSIN’S CREED UNITY SEASON PASS ON ANY AND ALL PLATFORMS, AND/OR RELATED TO THE CAMPAIGN, WHETHER CAUSED BY THE NEGLIGENCE OF THE RELEASED PARTIES OR OTHERWISE.''</blockquote>

===Comments by executives on ownership===
Ubisoft's CEO, Yves Guillemot, has repeatedly stated that "[[Games as a service|games as a service]]" is the future of the gaming industry,<ref>{{Cite web |last=Schreier |first=Jason |date=30 May 2017 |title=Top Video Game Companies Won't Stop Talking About 'Games As A Service' |url=https://kotaku.com/top-video-game-companies-wont-stop-talking-about-games-1795663927 |url-status=live |archive-url=https://web.archive.org/web/20260222231216/https://kotaku.com/top-video-game-companies-wont-stop-talking-about-games-1795663927 |archive-date=22 Feb 2026|access-date=31 Mar 2025 |website=Kotaku}}</ref> and Ubisoft's director of subscriptions, Philippe Tremblay, said that players should get used to not owning their games.<ref>{{Cite web |last=Yin-Poole |first=Wesley |date=16 Jan 2024 |title=Ubisoft Exec Says Gamers Need to Get 'Comfortable' Not Owning Their Games for Subscriptions to Take Off |url=https://www.ign.com/articles/ubisoft-exec-says-gamers-need-to-get-comfortable-not-owning-their-games-for-subscriptions-to-take-off |url-status=live |archive-url=http://web.archive.org/web/20260128103245/https://www.ign.com/articles/ubisoft-exec-says-gamers-need-to-get-comfortable-not-owning-their-games-for-subscriptions-to-take-off |archive-date=28 Jan 2026|access-date=31 Mar 2025 |website=IGN}}</ref> These comments have been met with criticism, particularly when juxtaposed with decisions like the shutdown of ''The Crew'' and the introduction of non-fungible tokens (NFTs) into Ubisoft’s business model.

On January 15, 2024, Ubisoft's director of subscriptions, Philippe Tremblay, was interviewed by [https://www.gamesindustry.biz gamesindustry.biz]. During this interview, Tremblay made the following comment on ownership:<ref>{{Cite web |last=Dring |first=Christopher |date=15 Jan 2024 |title=The new Ubisoft+ and getting gamers comfortable with not owning their games |url=https://www.gamesindustry.biz/the-new-ubisoft-and-getting-gamers-comfortable-with-not-owning-their-games |url-status=live |archive-url=http://web.archive.org/web/20260211100642/https://www.gamesindustry.biz/the-new-ubisoft-and-getting-gamers-comfortable-with-not-owning-their-games |archive-date=11 Feb 2026|access-date=31 Mar 2025 |website=Games Industry}}</ref><blockquote>"One of the things we saw is that gamers are used to, a little bit like DVD, having and owning their games. That's the consumer shift that needs to happen. They got comfortable not owning their CD collection or DVD collection. That's a transformation that's been a bit slower to happen [in games]. As gamers grow comfortable in that aspect… you don't lose your progress. If you resume your game at another time, your progress file is still there. That's not been deleted. You don't lose what you've built in the game or your engagement with the game. So it's about feeling comfortable with not owning your game."</blockquote>
On July 10, 2025, during the Q&A portion of Ubisoft’s 2025 General Meeting<ref>{{Cite web |last=Tran |first=Edmond |date=19 Jul 2025 |title=Ubisoft CEO Addresses Stop Killing Games Movement Concerns |url=https://thisweekinvideogames.com/news/ubisoft-ceo-addresses-stop-killing-games-movement-concerns/ |url-status=live |archive-url=https://web.archive.org/web/20250721162253/https://thisweekinvideogames.com/news/ubisoft-ceo-addresses-stop-killing-games-movement-concerns/ |archive-date=21 Jul 2025 |access-date=2025-07-10 |website=This Week in Videogames}}</ref><ref>{{Cite web |date=10 Jul 2025 |title=Investor center: General Meetings |url=https://www.ubisoft.com/en-us/company/about-us/investors#generalMeetings |archive-url=https://web.archive.org/web/20250711171411/https://www.ubisoft.com/en-us/company/about-us/investors#generalMeetings |archive-date=11 Jul 2025 |access-date=2025-07-20 |website=Ubisoft}}</ref> at around 1:22:30<ref>{{Cite web |date=10 Jul 2025 |title=General Meeting 2025 |url=https://edge.media-server.com/mmc/p/zzxygofu/ |archive-url=http://web.archive.org/web/20260221062204/https://edge.media-server.com/mmc/p/zzxygofu/ |archive-date=21 Feb 2026|access-date=2025-07-20}}</ref>, Guillemot has addressed shareholder concerns regarding the [[Stop Killing Games]] movement, unfortunately repeating the same misinformation as the lobby group [[Stop Killing Games#Industry push back|Video Game Europe]] regarding the wrong assumption that the initiative is asking for servers to be kept alive forever<ref>{{Cite web |date=31 Jul 2024 |title=Europeans can save gaming! |url=https://youtu.be/mkMe9MxxZiI?t=150 |url-status=live |archive-url=https://web.archive.org/web/20260111183426/https://www.youtube.com/watch?v=mkMe9MxxZiI&t=150s |archive-date=11 Jan 2026 |access-date=2025-07-20 |website=Youtube: Accursed Farms}}</ref>:<blockquote>“We operate in a market, and whenever we release a game, we provide a lot of support for that game. We also provide a lot of services to make sure that the game is accessible and remains playable 24/7.”

“So we provide information regarding the game and how long the game can be played. And players and buyers are forewarned that eventually the game may be discontinued.”

“But this kind of issue is not specific to Ubisoft. All videogame publishers are faced with that issue. We provide a service, but nothing is written in stone, and at some point the service may be discontinued. Nothing is eternal. And we do our best to make sure things go well for our players and buyers, because obviously support for old games cannot last forever.”</blockquote>

===California class action lawsuit===
Polygon reported on November 11, 2024<ref>{{Cite web |last=Carpenter |first=Nicole |date=11 Nov 2024 |title=Ubisoft sued for shutting down The Crew |url=https://www.polygon.com/gaming/476979/ubisoft-the-crew-shut-down-lawsuit-class-action |url-status=live |archive-url=https://web.archive.org/web/20241111185514/https://www.polygon.com/gaming/476979/ubisoft-the-crew-shut-down-lawsuit-class-action/ |archive-date=11 Nov 2024 |access-date=12 Apr 2025 |website=Polygon}}</ref> about two owners of the crew filing a class action lawsuit against Ubisoft on November 04, 2024 alleging violations of unfair competition, false advertising, fraudulent misrepresentation and breach of implied warranty, according to California Law.<ref>{{Cite web |date=11 Apr 2024 |title=Crew Lawsuit Via Polygon |url=https://it.scribd.com/document/790913960/Crew-Lawsuit-via-Polygon |url-status=live |access-date=12 Apr 2025 |website=Scribd |archive-url=http://web.archive.org/web/20250708204412/https://it.scribd.com/document/790913960/Crew-Lawsuit-via-Polygon |archive-date=8 Jul 2025}}</ref><blockquote>"Imagine you buy a pinball machine, and years later, you enter your den to go play it, only to discover that all the paddles are missing, the pinball and bumpers are gone, and the monitor that proudly displayed your unassailable high score is removed."</blockquote>Ubisoft responded to this lawsuit with a motion to dismiss on February 05, 2025, also reported by Polygon,<ref>{{Cite web |last=Carpenter |first=Nicole |date=9 Apr 2025 |title=Ubisoft holds firm in The Crew lawsuit: You don’t own your video games |url=https://www.polygon.com/gaming/555469/ubisoft-holds-firm-in-the-crew-lawsuit-you-dont-own-your-video-games |url-status=live |archive-url=http://web.archive.org/web/20260216043820/https://www.polygon.com/gaming/555469/ubisoft-holds-firm-in-the-crew-lawsuit-you-dont-own-your-video-games/ |archive-date=16 Feb 2026|access-date=12 Apr 2025 |website=Polygon}}</ref> arguing that plaintiffs don’t have a case reiterating that fact that you don't own the video game you bought:<blockquote>"The [essence] of the plaintiffs’ complaint is that Ubisoft allegedly misled purchasers of its video game The Crew into believing they were purchasing unfettered ownership rights in the game, rather than a limited license to access the game. But the reality is that consumers received the benefit of their bargain and were explicitly notified, at the time of purchase, that they were purchasing a license."<ref>{{Cite web |date=25 Feb 2025 |title=The Crew lawsuit, Ubisoft response -- via Polygon |url=https://it.scribd.com/document/848030901/The-Crew-lawsuit-Ubisoft-response-via-Polygon |url-status=live |archive-url=https://web.archive.org/web/20241112000401/https://www.scribd.com/document/790913960/Crew-Lawsuit-via-Polygon |archive-date=12 Nov 2024 |access-date=12 Apr 2025 |website=Scribd}}</ref></blockquote>On March 18, 2025 plaintiffs amended the complaint with pictures of the physical copy arguing that the in-box Activation Code for The Crew had an expiration date of 2099. Additionally, the game’s in-game currency could be considered a form of gift certificate. In California, a gift certificate is not allowed to expire.

===L'UFC-Que Choisir (France) Lawsuit===
[[L'UFC-Que Choisir]] ('''Union Fédérale des Consommateurs''') is a French consumer rights organization with a history of action against Twitter<ref>{{Cite web |author=BEUC The EUropean Consumer Organization |date=2018-08-08 |title=UFC-Que Choisir gets hundreds of terms removed from Twitter's policy |url=https://www.beuc.eu/beuc-network/member-news/ufc-que-choisir-gets-hundreds-terms-removed-twitters-policy |url-status=live |access-date=2026-04-09 |website=BEUC The EUropean Consumer Organization}}</ref> (now [[X Corp]]) and [[Google]].<ref>{{Cite web |last=Lebeau-Marianna |first=Denise |last2=Balducci |first2=Alexandre |date=23 June 2020 |title=Google LLC loses appeal against French Data Protection Authority decision before France highest administrative Court. |url=https://www.lexology.com/library/detail.aspx?g=b4a20fa8-8c06-4e9e-adaf-e5ba6b621464 |access-date=9 April 2026 |website=Lexology}}</ref> On March 31st, 2026, they filed a lawsuit in the Tribunal Court of Créteil, a major civil court in France, against Ubisoft for their termination of ''The Crew''. They claim that:
<blockquote>Cette décision unilatérale [la termination de ''The Crew''] a rendu le jeu totalement inutilisable, privant les consommateurs de tout usage d’un jeu qu’ils avaient pourtant acheté, sans jamais avoir été informés d’une quelconque « date de péremption '''».'''<ref name=":0">{{Cite news |author=L'UFC-Que Choisir |date=31 Mar 2026 |title=L’UFC-Que Choisir assigne Ubisoft en justice suite à la fermeture du jeu The Crew |url=https://www.quechoisir.org/action-ufc-que-choisir-jeux-video-l-ufc-que-choisir-assigne-ubisoft-en-justice-suite-a-la-fermeture-du-jeu-the-crew-n175318/ |access-date=9 Apr 2026 |work=Que Choisir |pages=1}}</ref></blockquote>
'''(translated)'''
<blockquote>This unilateral decision [to cancel ''The Crew''] rendered the game totally unusable, depriving consumers of all usage of a game which they had at one point purchased, without ever having given notice of any "date of expiration".</blockquote>The lawsuit acknowledges that users signed license agreements with publishers giving them the right to revoke game access at their discretion, but argues that such terms and conditions—allowing for the revocation of access to games after purchase—are "abusive" and "trompeuse" (abusive and deceptive) and presented in misleading fashion.<ref name=":0" /> It further argues that publishers should not have the right to: (1) deny users' '''right of ownership''' to purchased games; (2) revoke access to a game without guarantees of continued alternative means of access; (3) make any games contingent upon online services interruptible by publishers at any time; (4) prevent refund of monies credited (purchased?) by users to their Ubisoft electronic wallets.<ref name=":0" />

L'UFC-Que Choisir notes that it was inspired to pursue its lawsuit by the [[Stop Killing Games]] movement.<ref>{{Cite news |last=Trouvé |first=Pierre |date=March 31, 2026 |title=L’UFC-Que choisir poursuit en justice l’éditeur de jeux vidéo Ubisoft |url=https://www.lemonde.fr/pixels/article/2026/03/31/ufc-que-choisir-poursuit-en-justice-l-editeur-de-jeux-video-ubisoft_6675623_4408996.html |access-date=April 9, 2026 |work=Le Monde |location=France |pages=1}}</ref>

===GDPR Complaint===
On April 24 2025, noyb (a European non-profit organization for digital rights) filed a [[GDPR]] complaint to the Austrian data protection authority (DSB) against Ubisoft for forcing its customers to connect to the internet every time a single player game is launched, thereby collecting data on gaming behaviour. This collection of data is alleged to be an infringement of Article 6(1) of the GDPR.

Noyb's official statement:<ref name="gdpr-complaint">Like to play alone? Ubisoft is still watching you! (2025, April 28). noyb.eu. https://noyb.eu/en/play-alone-ubisoft-still-watching-you ([http://web.archive.org/web/20260221065822/https://noyb.eu/en/play-alone-ubisoft-still-watching-you Archived])</ref>
<blockquote>Complaint filed in Austria. noyb has therefore filed a GDPR complaint with the Austrian data protection authority (DSB). We request the DSB to declare that Ubisoft infringed Article 6(1) GDPR with its processing of personal data without a valid legal basis. In addition, we request that Ubisoft deletes all personal information by the complainant that has been processed without a valid legal basis – and that the company ceases further unlawful processing. Last but not least, we suggest that the data protection authority impose an administrative fine. Based on Ubisoft’s turnover of more than € 2 billion, the data protection authority could issue a fine of up to € 92 million.(“Like to Play Alone? Ubisoft Is Still Watching You!,” 2025)</blockquote>

According to noyb there is no valid and legal reason to collect such data "Under Article 6(1) GDPR, there seems to be no valid legal basis to randomly collect such user data" (“Like to Play Alone? Ubisoft Is Still Watching You!,” 2025).<ref name="gdpr-complaint" />

===Switch to subscription model for the game Rocksmith===
{{Main|Rocksmith}}
Rocksmith is a Ubisoft video game that got delisted from every storefront to switch to Rocksmith+, a subscription based game.

===Demand to destroy games in your possession===
Tech4Gamers recently reported on July 5, 2025<ref>{{Cite news |last=Rehman |first=Obaid Ur |date=2025-07-05 |title="Ubisoft Wants Gamers To Destroy All Copies of A Game Once It Goes Offline" |url=https://tech4gamers.com/ubisoft-eula-destroy-all-copies-game-goes-offline/ |url-status=live |archive-url=http://web.archive.org/web/20260222231302/https://tech4gamers.com/ubisoft-eula-destroy-all-copies-game-goes-offline/ |archive-date=22 Feb 2026|work=Tech4Gamers}}</ref> the Ubisoft EULA has been updated, which states that upon "termination of Your UBISOFT Account" or "UBISOFT’s decision to discontinue offering and/or supporting the Product" the owner of a game must not only uninstall the product, but you must also "destroy all copies of the Product in Your possession". As gameGPU states; "even physical media"<ref>{{Cite news |last=Games |first=Maximum |date=2025-07-05 |title=Ubisoft requires all copies of the game to be destroyed upon EULA termination |url=https://en.gamegpu.com/game/Ubisoft-requires-all-copies-of-games-to-be-deleted-upon-EULA-termination |url-status=live |archive-url=http://web.archive.org/web/20250720033340/https://en.gamegpu.com/game/Ubisoft-requires-all-copies-of-games-to-be-deleted-upon-EULA-termination |archive-date=20 Jul 2025|work=GameGPU}}</ref>.

UBISOFT EULA<ref>{{Cite web |title=Ubisoft EULA |url=https://www.ubisoft.com/legal/documents/eula/en-US |url-status=live |archive-url=https://web.archive.org/web/20250706174816/https://www.ubisoft.com/legal/documents/eula/en-US |archive-date=2025-07-06 |website=Ubisoft}}</ref>:<blockquote>8. TERMINATION.

The EULA is effective from the earlier of the date You purchase, download or use the Product, until terminated according to its terms. You and UBISOFT (or its licensor) may terminate this EULA, at any time, for any reason. Termination by UBISOFT will be effective upon (a) notice to You or (b) termination of Your UBISOFT Account (if any) or (c) at the time of UBISOFT’s decision to discontinue offering and/or supporting the Product. This EULA will terminate automatically if You fail to comply with any of the terms and conditions of this EULA. Upon termination for any reason, You must immediately uninstall the Product and destroy all copies of the Product in Your possession.</blockquote>

===Avatar: Frontiers of Pandora update disables co-op collectibles===
Ubisoft’s ''Avatar: Frontiers of Pandora'' received [https://www.ubisoft.com/en-us/game/avatar/frontiers-of-pandora/news-updates/3B5RUx6tlhpwrFy0b4tbkp/avatar-frontiers-of-pandora-title-update-14 Title Update 1.4] on April 14, 2025. After this update, guest players in co-op can no longer collect Tarsyu Saplings—used to gain skill points—and Bellsprigs—which permanently increase maximum health—causing guests to fall behind the host; this was not the case at release. As a result, the guest cannot increase skills or health during co-op and must collect these items separately in single-player, which materially impedes co-op progression. The official 1.4 patch notes do not document this change. Ubisoft’s stated rationale was [https://steamcommunity.com/app/2840770/discussions/1/599650563430306335/ “to prevent exploits and save-game conflicts, the game ‘disables’ open-world activities for the guest, including Bellsprigs and Tarsyu Saplings.”]

==References==
<references />
[[Category:{{PAGENAME}}]]

Ubisoft

2026-04-28T01:25:23Z

Mr Pollo:

{{CompanyCargo
|Description=French video game publisher known for titles such as Assassin's Creed, Far Cry, Just Dance, and Rayman.
|Founded=1986
|Industry=Video games
|Logo=Ubisoft.png
|ParentCompany=
|Type=Public
|Website=https://ubisoft.com/
}}
'''[[Wikipedia:Ubisoft|Ubisoft Entertainment SA]]''' is a multinational video-game company, known for developing and publishing popular franchises such as ''Assassin's Creed'', ''Far Cry'', and ''Tom Clancy’s Rainbow Six''. The company has positioned itself as a leader in the video game industry,{{Citation needed}} referring to some of its releases as "AAAA" games.<ref>{{Cite web |last=Harris |first=Olivia |date=10 Sep 2020 |title=Ubisoft Insists On Calling Beyond Good And Evil 2, Skull & Bones ‘AAAA’ Games |url=https://screenrant.com/ubisoft-beyond-good-evil-skull-bones-aaaa-games/ |url-status=live |archive-url=https://web.archive.org/web/20201212123926/https://screenrant.com/ubisoft-beyond-good-evil-skull-bones-aaaa-games/ |archive-date=12 Dec 2020 |access-date=31 Mar 2025 |website=Screen Rant}}</ref>

==Relevant incidents==

===''The Crew'' shutdown===
One of the most significant consumer protection issues surrounding Ubisoft in recent years relates to the 2014 game ''The Crew''. In late 2023, Ubisoft announced the shutdown of the online services for ''The Crew'', making the game unplayable entirely, even the single-player content.<ref>{{Cite web |last=Lyles |first=Taylor |date=14 Dec 2023 |title=The Crew Delisted From All Digital Storefronts, Servers Shut Down Early 2024 |url=https://www.ign.com/articles/the-crew-delisted-from-all-digital-storefronts-servers-shut-down-early-2024 |url-status=live |archive-url=https://web.archive.org/web/20260222231050/https://www.ign.com/articles/the-crew-delisted-from-all-digital-storefronts-servers-shut-down-early-2024 |archive-date=22 Feb 2026|access-date=31 Mar 2025 |website=IGN}}</ref> The decision to decommission the game's servers was controversial, as Ubisoft retroactively altered the terms of sale. Players who had purchased the game, which was initially marketed with certain single-player functionality, found that they could no longer access said single-player features after the servers were shut down.

The decommissioning of ''The Crew'' also sparked a wider debate on the viability of "[[Games as a service|games-as-a-service]]” models, which Ubisoft has heavily invested in.<ref>[https://www.stopkillinggames.com/ Stop Killing Games] ([http://web.archive.org/web/20260126200606/https://www.stopkillinggames.com/ Archived])</ref> These models often require ongoing internet connectivity to function and rely on servers run by the company. At any time, the company can decide to shut down the servers and the games will no longer be playable, as seen with ''The Crew''.

Weeks after the shutdown of The Crew, Ubisoft also revoked the licenses for players off the Ubisoft Connect PC app, so the game was no longer downloadable.

''The Crew'' caused the movement [[Stop Killing Games]], a campaign against issues like the shutdown of ''The Crew.''<ref>{{Cite web |date=3 July 2025 |title=How The Crew Ignited the Stop Killing Games Movement |url=https://www.dlcompare.com/gaming-news/the-crew-game-that-sparked-the-stop-killing-game-movement-56928 |archive-url=https://web.archive.org/web/20250703201942/https://www.dlcompare.com/gaming-news/the-crew-game-that-sparked-the-stop-killing-game-movement-56928 |archive-date=3 Jul 2025 |access-date=13 August 2025 |website=dlcompare.com}}</ref>

===''Star Wars Outlaws'' forced update===
''Star Wars Outlaws'' was released in August 2024, with two editions that allowed players to have early access to the game for $110 and $130, respectively, approximately twice the cost of the game on release day.<ref>{{Cite web |last=Reed |first=Chris |date=6 Aug 2024 |title=Star Wars Outlaws: Here’s What Comes in Each Edition |url=https://www.ign.com/articles/star-wars-outlaws-release-date-special-editions |url-status=live |archive-url=http://web.archive.org/web/20251208183034/https://www.ign.com/articles/star-wars-outlaws-release-date-special-editions |archive-date=8 Dec 2025|access-date=31 Mar 2025 |website=IGN}}</ref> Ubisoft then pushed an update just before the full release that caused players on PlayStation 5 who had paid extra for the game as early access to have their save file deleted.<ref>{{Cite web |last=Knight |first=Kyle |date=28 Aug 2024 |title=Star Wars Outlaws Players Forced to Delete Saved Data on PS5 |url=https://gamerant.com/star-wars-outlaws-bug-delete-save-data-ps5/ |url-status=live |archive-url=https://web.archive.org/web/20240828172855/https://gamerant.com/star-wars-outlaws-bug-delete-save-data-ps5/ |archive-date=28 Aug 2024 |access-date=31 Mar 2025 |website=Game Rant}}</ref> Although the update was intended to fix a game-breaking bug, upon full release many bugs remained.<ref>{{Cite web |last=Gherzo |first=Alex |date=27 Aug 2024 |title=Star Wars Outlaws Still Looks Buggy the Week of Its Release |url=https://www.geeksandgamers.com/star-wars-outlaws-still-looks-buggy-the-week-of-its-release/ |url-status=live |archive-url=https://web.archive.org/web/20240901085122/https://www.geeksandgamers.com/star-wars-outlaws-still-looks-buggy-the-week-of-its-release/ |archive-date=1 Sep 2024 |access-date=31 Mar 2025 |website=Geeks and Gamers}}</ref> This behavior also highlights an ongoing pattern in which Ubisoft releases an incomplete game, expects players to buy the game and act as the testers, and then patches the game later.

===Inclusion of lawsuit-waiving clauses in game-giveaway license===
In December of 2014, Ubisoft was giving away free licenses for a game, but with a catch: the terms<ref>{{Cite web |last=Makuch |first=Eddie |date=23 Dec 2014 |title=Assassin's Creed Unity Free Game Offer Waives Lawsuits |url=https://www.gamespot.com/articles/assassin-s-creed-unity-free-game-offer-waives-laws/1100-6424381/ |url-status=live |archive-url=https://web.archive.org/web/20141225200140/https://www.gamespot.com/articles/assassin-s-creed-unity-free-game-offer-waives-laws/1100-6424381/ |archive-date=25 Dec 2014 |access-date=31 Mar 2025 |website=Gamespot}}</ref> for the clickwrap agreement in obtaining the game for free contained a clause stating that the user could not sue Ubisoft in relation to ''Assassin's Creed Unity'' or its season pass:<ref>{{Cite web |last=Futter |first=Mike |date=18 Dec 2014 |title=Your Assassin’s Creed Unity Season Pass Free Game Comes With A Legal Catch |url=https://www.gameinformer.com/b/news/archive/2014/12/18/your-assassin-s-creed-unity-season-pass-free-game-comes-with-a-legal-catch.aspx |url-status=live |archive-url=https://web.archive.org/web/20141221112723/https://gameinformer.com/b/news/archive/2014/12/18/your-assassin-s-creed-unity-season-pass-free-game-comes-with-a-legal-catch.aspx |archive-date=21 Dec 2014 |access-date=31 Mar 2025 |website=Game Informer}}</ref><blockquote>''You hereby irrevocably and unconditionally RELEASE, WAIVE, AND FOREVER DISCHARGE AND COVENANT NOT TO SUE Ubisoft Entertainment S.A., and each of its past, present and future divisions, parent companies, subsidiaries, affiliates, predecessors, successors and assigns, together with all of their respective past, present and future employees, officers, shareholders, directors and agents, and those who give recommendations, directions, or instructions or engage in risk evaluation or loss control activities regarding the Campaign (all for the purposes herein referred to as “Released Parties”) FROM ANY AND ALL LIABILITY TO YOU, your assigns, heirs, and next of kin FOR ANY AND ALL CLAIMS, DEMANDS, CHARGES, LAWSUITS, DEBTS, DEFENSES, ACTIONS OR CAUSES OF ACTION, OBLIGATIONS, DAMAGES, LOSS OF SERVICE, COMPENSATION, PAIN AND SUFFERING, ATTORNEYS’ FEES, AND COST AND EXPENSES OF SUIT, KNOWN OR UNKNOWN, SUSPECTED OR UNSUSPECTED, ARISING OUT OF OR RELATED TO THE PURCHASE, ACQUISITION, RENTAL, POSSESSION AND/OR USAGE, AND/OR THE INTENT TO PURCHASE, ACQUIRE, RENT, POSSESS AND/OR USE, THE ASSASSIN’S CREED UNITY VIDEO GAME AND/OR THE ASSASSIN’S CREED UNITY SEASON PASS ON ANY AND ALL PLATFORMS, AND/OR RELATED TO THE CAMPAIGN, WHETHER CAUSED BY THE NEGLIGENCE OF THE RELEASED PARTIES OR OTHERWISE.''</blockquote>

===Comments by executives on ownership===
Ubisoft's CEO, Yves Guillemot, has repeatedly stated that "[[Games as a service|games as a service]]" is the future of the gaming industry,<ref>{{Cite web |last=Schreier |first=Jason |date=30 May 2017 |title=Top Video Game Companies Won't Stop Talking About 'Games As A Service' |url=https://kotaku.com/top-video-game-companies-wont-stop-talking-about-games-1795663927 |url-status=live |archive-url=https://web.archive.org/web/20260222231216/https://kotaku.com/top-video-game-companies-wont-stop-talking-about-games-1795663927 |archive-date=22 Feb 2026|access-date=31 Mar 2025 |website=Kotaku}}</ref> and Ubisoft's director of subscriptions, Philippe Tremblay, said that players should get used to not owning their games.<ref>{{Cite web |last=Yin-Poole |first=Wesley |date=16 Jan 2024 |title=Ubisoft Exec Says Gamers Need to Get 'Comfortable' Not Owning Their Games for Subscriptions to Take Off |url=https://www.ign.com/articles/ubisoft-exec-says-gamers-need-to-get-comfortable-not-owning-their-games-for-subscriptions-to-take-off |url-status=live |archive-url=http://web.archive.org/web/20260128103245/https://www.ign.com/articles/ubisoft-exec-says-gamers-need-to-get-comfortable-not-owning-their-games-for-subscriptions-to-take-off |archive-date=28 Jan 2026|access-date=31 Mar 2025 |website=IGN}}</ref> These comments have been met with criticism, particularly when juxtaposed with decisions like the shutdown of ''The Crew'' and the introduction of non-fungible tokens (NFTs) into Ubisoft’s business model.

On January 15, 2024, Ubisoft's director of subscriptions, Philippe Tremblay, was interviewed by [https://www.gamesindustry.biz gamesindustry.biz]. During this interview, Tremblay made the following comment on ownership:<ref>{{Cite web |last=Dring |first=Christopher |date=15 Jan 2024 |title=The new Ubisoft+ and getting gamers comfortable with not owning their games |url=https://www.gamesindustry.biz/the-new-ubisoft-and-getting-gamers-comfortable-with-not-owning-their-games |url-status=live |archive-url=http://web.archive.org/web/20260211100642/https://www.gamesindustry.biz/the-new-ubisoft-and-getting-gamers-comfortable-with-not-owning-their-games |archive-date=11 Feb 2026|access-date=31 Mar 2025 |website=Games Industry}}</ref><blockquote>"One of the things we saw is that gamers are used to, a little bit like DVD, having and owning their games. That's the consumer shift that needs to happen. They got comfortable not owning their CD collection or DVD collection. That's a transformation that's been a bit slower to happen [in games]. As gamers grow comfortable in that aspect… you don't lose your progress. If you resume your game at another time, your progress file is still there. That's not been deleted. You don't lose what you've built in the game or your engagement with the game. So it's about feeling comfortable with not owning your game."</blockquote>
On July 10, 2025, during the Q&A portion of Ubisoft’s 2025 General Meeting<ref>{{Cite web |last=Tran |first=Edmond |date=19 Jul 2025 |title=Ubisoft CEO Addresses Stop Killing Games Movement Concerns |url=https://thisweekinvideogames.com/news/ubisoft-ceo-addresses-stop-killing-games-movement-concerns/ |url-status=live |archive-url=https://web.archive.org/web/20250721162253/https://thisweekinvideogames.com/news/ubisoft-ceo-addresses-stop-killing-games-movement-concerns/ |archive-date=21 Jul 2025 |access-date=2025-07-10 |website=This Week in Videogames}}</ref><ref>{{Cite web |date=10 Jul 2025 |title=Investor center: General Meetings |url=https://www.ubisoft.com/en-us/company/about-us/investors#generalMeetings |archive-url=https://web.archive.org/web/20250711171411/https://www.ubisoft.com/en-us/company/about-us/investors#generalMeetings |archive-date=11 Jul 2025 |access-date=2025-07-20 |website=Ubisoft}}</ref> at around 1:22:30<ref>{{Cite web |date=10 Jul 2025 |title=General Meeting 2025 |url=https://edge.media-server.com/mmc/p/zzxygofu/ |archive-url=http://web.archive.org/web/20260221062204/https://edge.media-server.com/mmc/p/zzxygofu/ |archive-date=21 Feb 2026|access-date=2025-07-20}}</ref>, Guillemot has addressed shareholder concerns regarding the [[Stop Killing Games]] movement, unfortunately repeating the same misinformation as the lobby group [[Stop Killing Games#Industry push back|Video Game Europe]] regarding the wrong assumption that the initiative is asking for servers to be kept alive forever<ref>{{Cite web |date=31 Jul 2024 |title=Europeans can save gaming! |url=https://youtu.be/mkMe9MxxZiI?t=150 |url-status=live |archive-url=https://web.archive.org/web/20260111183426/https://www.youtube.com/watch?v=mkMe9MxxZiI&t=150s |archive-date=11 Jan 2026 |access-date=2025-07-20 |website=Youtube: Accursed Farms}}</ref>:<blockquote>“We operate in a market, and whenever we release a game, we provide a lot of support for that game. We also provide a lot of services to make sure that the game is accessible and remains playable 24/7.”

“So we provide information regarding the game and how long the game can be played. And players and buyers are forewarned that eventually the game may be discontinued.”

“But this kind of issue is not specific to Ubisoft. All videogame publishers are faced with that issue. We provide a service, but nothing is written in stone, and at some point the service may be discontinued. Nothing is eternal. And we do our best to make sure things go well for our players and buyers, because obviously support for old games cannot last forever.”</blockquote>

===California class action lawsuit===
Polygon reported on November 11, 2024<ref>{{Cite web |last=Carpenter |first=Nicole |date=11 Nov 2024 |title=Ubisoft sued for shutting down The Crew |url=https://www.polygon.com/gaming/476979/ubisoft-the-crew-shut-down-lawsuit-class-action |url-status=live |archive-url=https://web.archive.org/web/20241111185514/https://www.polygon.com/gaming/476979/ubisoft-the-crew-shut-down-lawsuit-class-action/ |archive-date=11 Nov 2024 |access-date=12 Apr 2025 |website=Polygon}}</ref> about two owners of the crew filing a class action lawsuit against Ubisoft on November 04, 2024 alleging violations of unfair competition, false advertising, fraudulent misrepresentation and breach of implied warranty, according to California Law.<ref>{{Cite web |date=11 Apr 2024 |title=Crew Lawsuit Via Polygon |url=https://it.scribd.com/document/790913960/Crew-Lawsuit-via-Polygon |url-status=live |access-date=12 Apr 2025 |website=Scribd |archive-url=http://web.archive.org/web/20250708204412/https://it.scribd.com/document/790913960/Crew-Lawsuit-via-Polygon |archive-date=8 Jul 2025}}</ref><blockquote>"Imagine you buy a pinball machine, and years later, you enter your den to go play it, only to discover that all the paddles are missing, the pinball and bumpers are gone, and the monitor that proudly displayed your unassailable high score is removed."</blockquote>Ubisoft responded to this lawsuit with a motion to dismiss on February 05, 2025, also reported by Polygon,<ref>{{Cite web |last=Carpenter |first=Nicole |date=9 Apr 2025 |title=Ubisoft holds firm in The Crew lawsuit: You don’t own your video games |url=https://www.polygon.com/gaming/555469/ubisoft-holds-firm-in-the-crew-lawsuit-you-dont-own-your-video-games |url-status=live |archive-url=http://web.archive.org/web/20260216043820/https://www.polygon.com/gaming/555469/ubisoft-holds-firm-in-the-crew-lawsuit-you-dont-own-your-video-games/ |archive-date=16 Feb 2026|access-date=12 Apr 2025 |website=Polygon}}</ref> arguing that plaintiffs don’t have a case reiterating that fact that you don't own the video game you bought:<blockquote>"The [essence] of the plaintiffs’ complaint is that Ubisoft allegedly misled purchasers of its video game The Crew into believing they were purchasing unfettered ownership rights in the game, rather than a limited license to access the game. But the reality is that consumers received the benefit of their bargain and were explicitly notified, at the time of purchase, that they were purchasing a license."<ref>{{Cite web |date=25 Feb 2025 |title=The Crew lawsuit, Ubisoft response -- via Polygon |url=https://it.scribd.com/document/848030901/The-Crew-lawsuit-Ubisoft-response-via-Polygon |url-status=live |archive-url=https://web.archive.org/web/20241112000401/https://www.scribd.com/document/790913960/Crew-Lawsuit-via-Polygon |archive-date=12 Nov 2024 |access-date=12 Apr 2025 |website=Scribd}}</ref></blockquote>On March 18, 2025 plaintiffs amended the complaint with pictures of the physical copy arguing that the in-box Activation Code for The Crew had an expiration date of 2099. Additionally, the game’s in-game currency could be considered a form of gift certificate. In California, a gift certificate is not allowed to expire.

===L'UFC-Que Choisir (France) Lawsuit===
[[L'UFC-Que Choisir]] ('''Union Fédérale des Consommateurs''') is a French consumer rights organization with a history of action against Twitter<ref>{{Cite web |author=BEUC The EUropean Consumer Organization |date=2018-08-08 |title=UFC-Que Choisir gets hundreds of terms removed from Twitter's policy |url=https://www.beuc.eu/beuc-network/member-news/ufc-que-choisir-gets-hundreds-terms-removed-twitters-policy |url-status=live |access-date=April 9 2026 |website=BEUC The EUropean Consumer Organization}}</ref> (now [[X Corp]]) and [[Google]].<ref>{{Cite web |last=Lebeau-Marianna |first=Denise |last2=Balducci |first2=Alexandre |date=23 June 2020 |title=Google LLC loses appeal against French Data Protection Authority decision before France highest administrative Court. |url=https://www.lexology.com/library/detail.aspx?g=b4a20fa8-8c06-4e9e-adaf-e5ba6b621464 |access-date=9 April 2026 |website=Lexology}}</ref> On March 31st, 2026, they filed a lawsuit in the Tribunal Court of Créteil, a major civil court in France, against Ubisoft for their termination of ''The Crew''. They claim that:
<blockquote>Cette décision unilatérale [la termination de ''The Crew''] a rendu le jeu totalement inutilisable, privant les consommateurs de tout usage d’un jeu qu’ils avaient pourtant acheté, sans jamais avoir été informés d’une quelconque « date de péremption '''».'''<ref name=":0">{{Cite news |author=L'UFC-Que Choisir |date=31 Mar 2026 |title=L’UFC-Que Choisir assigne Ubisoft en justice suite à la fermeture du jeu The Crew |url=https://www.quechoisir.org/action-ufc-que-choisir-jeux-video-l-ufc-que-choisir-assigne-ubisoft-en-justice-suite-a-la-fermeture-du-jeu-the-crew-n175318/ |access-date=9 Apr 2026 |work=Que Choisir |pages=1}}</ref></blockquote>
'''(translated)'''
<blockquote>This unilateral decision [to cancel ''The Crew''] rendered the game totally unusable, depriving consumers of all usage of a game which they had at one point purchased, without ever having given notice of any "date of expiration".</blockquote>The lawsuit acknowledges that users signed license agreements with publishers giving them the right to revoke game access at their discretion, but argues that such terms and conditions—allowing for the revocation of access to games after purchase—are "abusive" and "trompeuse" (abusive and deceptive) and presented in misleading fashion.<ref name=":0" /> It further argues that publishers should not have the right to: (1) deny users' '''right of ownership''' to purchased games; (2) revoke access to a game without guarantees of continued alternative means of access; (3) make any games contingent upon online services interruptible by publishers at any time; (4) prevent refund of monies credited (purchased?) by users to their Ubisoft electronic wallets.<ref name=":0" />

L'UFC-Que Choisir notes that it was inspired to pursue its lawsuit by the [[Stop Killing Games]] movement.<ref>{{Cite news |last=Trouvé |first=Pierre |date=March 31, 2026 |title=L’UFC-Que choisir poursuit en justice l’éditeur de jeux vidéo Ubisoft |url=https://www.lemonde.fr/pixels/article/2026/03/31/ufc-que-choisir-poursuit-en-justice-l-editeur-de-jeux-video-ubisoft_6675623_4408996.html |access-date=April 9, 2026 |work=Le Monde |location=France |pages=1}}</ref>

===GDPR Complaint===
On April 24 2025, noyb (a European non-profit organization for digital rights) filed a [[GDPR]] complaint to the Austrian data protection authority (DSB) against Ubisoft for forcing its customers to connect to the internet every time a single player game is launched, thereby collecting data on gaming behaviour. This collection of data is alleged to be an infringement of Article 6(1) of the GDPR.

Noyb's official statement:<ref name="gdpr-complaint">Like to play alone? Ubisoft is still watching you! (2025, April 28). noyb.eu. https://noyb.eu/en/play-alone-ubisoft-still-watching-you ([http://web.archive.org/web/20260221065822/https://noyb.eu/en/play-alone-ubisoft-still-watching-you Archived])</ref>
<blockquote>Complaint filed in Austria. noyb has therefore filed a GDPR complaint with the Austrian data protection authority (DSB). We request the DSB to declare that Ubisoft infringed Article 6(1) GDPR with its processing of personal data without a valid legal basis. In addition, we request that Ubisoft deletes all personal information by the complainant that has been processed without a valid legal basis – and that the company ceases further unlawful processing. Last but not least, we suggest that the data protection authority impose an administrative fine. Based on Ubisoft’s turnover of more than € 2 billion, the data protection authority could issue a fine of up to € 92 million.(“Like to Play Alone? Ubisoft Is Still Watching You!,” 2025)</blockquote>

According to noyb there is no valid and legal reason to collect such data "Under Article 6(1) GDPR, there seems to be no valid legal basis to randomly collect such user data" (“Like to Play Alone? Ubisoft Is Still Watching You!,” 2025).<ref name="gdpr-complaint" />

===Switch to subscription model for the game Rocksmith===
{{Main|Rocksmith}}
Rocksmith is a Ubisoft video game that got delisted from every storefront to switch to Rocksmith+, a subscription based game.

===Demand to destroy games in your possession===
Tech4Gamers recently reported on July 5, 2025<ref>{{Cite news |last=Rehman |first=Obaid Ur |date=2025-07-05 |title="Ubisoft Wants Gamers To Destroy All Copies of A Game Once It Goes Offline" |url=https://tech4gamers.com/ubisoft-eula-destroy-all-copies-game-goes-offline/ |url-status=live |archive-url=http://web.archive.org/web/20260222231302/https://tech4gamers.com/ubisoft-eula-destroy-all-copies-game-goes-offline/ |archive-date=22 Feb 2026|work=Tech4Gamers}}</ref> the Ubisoft EULA has been updated, which states that upon "termination of Your UBISOFT Account" or "UBISOFT’s decision to discontinue offering and/or supporting the Product" the owner of a game must not only uninstall the product, but you must also "destroy all copies of the Product in Your possession". As gameGPU states; "even physical media"<ref>{{Cite news |last=Games |first=Maximum |date=2025-07-05 |title=Ubisoft requires all copies of the game to be destroyed upon EULA termination |url=https://en.gamegpu.com/game/Ubisoft-requires-all-copies-of-games-to-be-deleted-upon-EULA-termination |url-status=live |archive-url=http://web.archive.org/web/20250720033340/https://en.gamegpu.com/game/Ubisoft-requires-all-copies-of-games-to-be-deleted-upon-EULA-termination |archive-date=20 Jul 2025|work=GameGPU}}</ref>.

UBISOFT EULA<ref>{{Cite web |title=Ubisoft EULA |url=https://www.ubisoft.com/legal/documents/eula/en-US |url-status=live |archive-url=https://web.archive.org/web/20250706174816/https://www.ubisoft.com/legal/documents/eula/en-US |archive-date=2025-07-06 |website=Ubisoft}}</ref>:<blockquote>8. TERMINATION.

The EULA is effective from the earlier of the date You purchase, download or use the Product, until terminated according to its terms. You and UBISOFT (or its licensor) may terminate this EULA, at any time, for any reason. Termination by UBISOFT will be effective upon (a) notice to You or (b) termination of Your UBISOFT Account (if any) or (c) at the time of UBISOFT’s decision to discontinue offering and/or supporting the Product. This EULA will terminate automatically if You fail to comply with any of the terms and conditions of this EULA. Upon termination for any reason, You must immediately uninstall the Product and destroy all copies of the Product in Your possession.</blockquote>

===Avatar: Frontiers of Pandora update disables co-op collectibles===
Ubisoft’s ''Avatar: Frontiers of Pandora'' received [https://www.ubisoft.com/en-us/game/avatar/frontiers-of-pandora/news-updates/3B5RUx6tlhpwrFy0b4tbkp/avatar-frontiers-of-pandora-title-update-14 Title Update 1.4] on April 14, 2025. After this update, guest players in co-op can no longer collect Tarsyu Saplings—used to gain skill points—and Bellsprigs—which permanently increase maximum health—causing guests to fall behind the host; this was not the case at release. As a result, the guest cannot increase skills or health during co-op and must collect these items separately in single-player, which materially impedes co-op progression. The official 1.4 patch notes do not document this change. Ubisoft’s stated rationale was [https://steamcommunity.com/app/2840770/discussions/1/599650563430306335/ “to prevent exploits and save-game conflicts, the game ‘disables’ open-world activities for the guest, including Bellsprigs and Tarsyu Saplings.”]

==References==
<references />
[[Category:{{PAGENAME}}]]

Roku

2026-04-28T01:24:03Z

Mr Pollo:

{{CompanyCargo
|Description=American technology company focused on TV connected devices and TV software.
|Founded=2002
|Industry=Media Streaming
|Logo=Roku.png
|ParentCompany=
|Type=Public
|Website=https://roku.com/
}}
'''[[wikipedia:Roku|Roku, Inc.]]''' is an American technology company, founded in October of 2002, known for their "Roku" line of products which consist of Smart TVs & streaming players. It is also the creator and maintainer of "Roku OS," a smart TV operating system released in 2004 that allows users to access streaming service apps.

==Consumer-protection summary==

====Privacy====

*Roku collects personal information such as the user's device information, usage data, viewing activity, and location data.
*This data is used for purposes such as providing and improving services, personalizing content, and targeted advertisements.
*Roku retains personal data for as long as deemed necessary.
*On many of their devices and services such as Roku OS, "Do not sell my personal information" is opt-out rather than opt-in.<ref name=":0">{{Cite web |title=Roku Privacy Policy |url=https://docs.roku.com/published/userprivacypolicy/en/us |url-status=live |access-date=19 Apr 2025 |website=[[Roku]] |archive-url=http://web.archive.org/web/20260210034522/https://docs.roku.com/published/userprivacypolicy/en/us |archive-date=10 Feb 2026}}</ref>

====Transparency====

*The "Do not sell my personal information" setting on Roku OS is located behind many menus, making it difficult to find.
*Roku states the added forced arbitration clause was a decision made separate of the data breach. However, this has been met with skepticism by the community.<ref name=":1">{{Cite web |last=Toulas |first=Bill |date=11 Mar 2024 |title=Over 15,000 hacked Roku accounts sold for 50¢ each to buy hardware |url=https://www.bleepingcomputer.com/news/security/over-15-000-hacked-roku-accounts-sold-for-50-each-to-buy-hardware/ |url-status=live |access-date=19 Apr 2025 |website=Bleeping Computer |archive-url=http://web.archive.org/web/20251206210456/https://www.bleepingcomputer.com/news/security/over-15-000-hacked-roku-accounts-sold-for-50-each-to-buy-hardware/ |archive-date=6 Dec 2025}}</ref>

==Products and Services==
===Streaming Devices===
Roku's core products are streaming media players that connect to televisions via HDMI, allowing users to stream content from various online services. The lineup includes:

*Roku Express - Entry-level HD streaming devices
*Roku Streaming Stick - Mid-range portable streaming devices
*Roku Ultra - Premium streaming devices with enhanced features
*Others
**Roku HD (pre-2011)
**Roku HD-XR (pre-2011)
**Roku SD (pre-2011)
**Roku XD and XDS (pre-2011)
**Roku LT (models 2400X/2450X)
**Roku HD (model 2500X)
**Roku 2 HD

===Roku TV===
In 2014, Roku began licensing its operating system to TV manufacturers, creating the Roku TV platform built-in with Roku OS. Partners include TCL, Hisense, Sharp, and Philips, among others.
===Roku OS===
Roku OS is the operating system that powers all Roku devices. Key features include:

*The Roku Channel Store, which serves streaming channels/apps
*Universal search across multiple streaming services
*Voice control capabilities
*The free, ad-supported Roku Channel
*Customizable home screen interface

===Audio Products===

*Roku Streambar - Combines a soundbar with a streaming player
*Roku Wireless Speakers - Designed specifically for Roku TV systems
*Roku Wireless Subwoofer - For enhanced bass response

===Content and Advertising===
The Roku Channel is the company's own ad-supported streaming service, offering free movies, TV shows, and some original content. Roku also operates an advertising business that serves as a significant revenue source, placing ads across its platform.

==Consumer-protection incidents==

===Over the AIR channels unreachable without internet access (Jan. 2026)===
A change caused over the air (OTA) channels via antenna to be unreachable when the TV does not have internet access. [https://support.roku.com/article/228844467#section-0 Roku TV OS version 15.0] combined the OTA broadcasts live TV guide with free streams from The Roku Channel. Roku [https://cordcuttersnews.com/roku-no-longer-lets-you-watch-free-ota-tv-from-abc-cbs-fox-nbc-with-an-antenna-unless-you-also-have-a-working-internet-connect-on-roku-tvs/ claims this is a bug] that will be fixed in a future update.

===Auto-playing Ads Before Home Screen (Mar. 2025)===
In March 2025, reports surfaced that Roku was testing a new advertising feature that plays video ads before users could access the Roku OS home screen.<ref name=":3">{{Cite news |last=Harding |first=Scharon |date=17 March 2025 |title=“Awful”: Roku tests autoplaying ads loading before the home screen |url=https://arstechnica.com/gadgets/2025/03/roku-says-unpopular-autoplay-ads-are-just-a-test/ |url-status=live |archive-url=https://web.archive.org/web/20250318004112/https://arstechnica.com/gadgets/2025/03/roku-says-unpopular-autoplay-ads-are-just-a-test/ |archive-date=18 March 2025 |access-date=18 March 2025 |work=arstechnica}}</ref> Users reported that when turning on their Roku TV or streaming device, they were met with a video advertisement — often for the movie ''Moana 2'' — before reaching the home screen.<ref name=":3" /> While some users found an option to skip the ad, others claimed that there was no clear way to bypass it.<ref name=":4">{{Cite news |last=Herbig |first=Daniel |date=18 March 2025 |title=Roku zeigt Werbung, bevor man überhaupt zum Homescreen kommt |url=https://www.heise.de/news/Roku-zeigt-Werbung-bevor-man-ueberhaupt-zum-Homescreen-kommt-10318983.html |url-status=live |archive-url=https://web.archive.org/web/20250318081622/https://www.heise.de/news/Roku-zeigt-Werbung-bevor-man-ueberhaupt-zum-Homescreen-kommt-10318983.html |archive-date=18 March 2025 |access-date=18 March 2025 |work=heise online}}</ref>

A Roku spokesperson confirmed that the autoplaying ads were part of a temporary test but did not specify whether they would become a permanent feature. The company stated that its business model relies on continuous testing and innovation in advertising but did not address customer concerns or backlash.<ref name=":3" /> Many users expressed dissatisfaction, with some stating they would stop using Roku devices if this feature were permanently implemented. Community discussions and forum posts described the ads as "unacceptable" and "intrusive."<ref name=":3" /><ref name=":4" />

Roku has previously been known for pushing the boundaries on advertising, including filing a patent for technology that could overlay ads on third-party devices connected to a Roku TV. While this patent has not yet been implemented, the new auto-playing ads suggest Roku is continuing to expand their advertising strategies.<ref name=":3" /><ref name=":4" />

===Post-Purchase EULA Modification (Mar. 2024)===
[[File:Roku forced arbitration notice.jpg|thumb|510x510px|The screen in which consumers agreed to force arbitration. There is no "disagree."<ref name=":2">{{Cite web |last=Newman |first=Jared |date=7 Mar 2024 |title=Roku’s forced arbitration update leaves users fuming |url=https://www.techhive.com/article/2258136/rokus-forced-arbitration-update-leaves-users-fuming.html |url-status=live |access-date=19 Apr 2025 |website=TechHive |archive-url=http://web.archive.org/web/20251223223437/https://www.techhive.com/article/2258136/rokus-forced-arbitration-update-leaves-users-fuming.html |archive-date=23 Dec 2025}}</ref>]]
In early March 2024, Roku Inc. [[Post-purchase EULA modification|modified]] its [[End-user license agreement]] (EULA), after the company disclosed a data breach that affected 15,000 accounts.<ref name=":2" /> In April 2024, Roku disclosed another incident that affected 576,000 additional accounts.<ref name=":1" />

This new EULA was enforced onto pre-existing users in the form of a message on their Smart TV or streaming player, which allowed the user to accept the new terms but did not offer an option to decline. The only option Roku Inc. offered to opt-out of the new EULA was for the user to mail the company their contact information that was used to register the Roku account (if applicable), along with the product model, software, or service "at issue." In this new EULA, Roku included a [[forced arbitration]] agreement to not allow users to sue or take part in lawsuits against Roku Inc.<ref name=":0" /> Roku claimed a week later that the new EULA was not in relation to the aforementioned data breach.

==="HDMI-customized ad insertion" patent (Oct. 2023)===
In early October 2023, Roku filed a patent ([https://patents.google.com/patent/US20230388589A1/en US20230388589A1]) for a program to insert ads on top of the display output of any non-Roku device displayed on a Roku TV. This program would be able to detect when the consumer has paused a video feed and display an advertisement, and it would be personalized by data collected through Roku services.<ref>{{Cite web |date=24 Dec 2024 |title=Hdmi customized ad insertion |url=https://patents.google.com/patent/US20230388589A1/en |url-status=live |access-date=19 Apr 2025 |website=Google Patents |archive-url=http://web.archive.org/web/20251216065411/https://patents.google.com/patent/US20230388589A1/en |archive-date=16 Dec 2025}}</ref>

As of January 2025, this patent has not been implemented into any Roku devices. However, a similar feature which also detects content from connected devices, called "More Ways to Watch," has previously been implemented.<ref>{{Cite web |title=How to use More Ways to Watch on your Roku TV |url=https://support.roku.com/article/115005739288 |url-status=live |access-date=19 Apr 2025 |website=Roku Support |archive-url=http://web.archive.org/web/20251114082909/https://support.roku.com/article/115005739288 |archive-date=14 Nov 2025}}</ref><ref>{{Cite web |last=Katzmaier |first=David |date=11 Apr 2017 |title=Roku TVs now track what you watch to suggest streams, target ads |url=https://www.cnet.com/tech/home-entertainment/roku-tvs-now-track-what-you-watch-to-suggest-streams-target-ads/ |url-status=live |access-date=19 Apr 2025 |website=CNET |archive-url=http://web.archive.org/web/20260208062725/https://www.cnet.com/tech/home-entertainment/roku-tvs-now-track-what-you-watch-to-suggest-streams-target-ads/ |archive-date=8 Feb 2026}}</ref>
==="Blocks Local Channels from an Antenna without Internet Connection (March 2026)===
On March 23rd 2026 , Roku had begun to block local TV through antenna by forcing a internet connection.<ref>{{Cite web |last=Bouma |first=Luke |date=2026-03-23 |title=Roku Announces A Fix To A Major Bug That Made Using Your Antenna For Free ABC, CBS, FOX, & NBC Impossible Without Internet |url=https://cordcuttersnews.com/roku-announces-a-fix-to-a-major-bug-that-made-using-your-antenna-for-free-abc-cbs-fox-nbc-impossible-without-internet/ |url-status=live}}</ref> Antenna Man's [https://youtu.be/xmk919QxKvo?si=GD0ILferXkLbumMD Video] also explains it

=== Roku Data Deletion Request ===
When you request a data deletion, Roku will just give you new IDs to all your devices and user but not actually delete your data. They keep your data and swhich the user IDs or device IDs pointing to it and claim this is compliant with GDPR and CCPA. All internal documents about this process are only stored in Confluence under privileged/confidential tags so if they get in trouble with the law they can claim no one can access this information.

==References==
{{Reflist}}

[[Category:{{PAGENAME}}]]
[[Category:Companies]]
[[Category:Companies using forced arbitration clauses]]

Google Gemini

2026-04-28T01:22:55Z

Mr Pollo: Not sure to mention the wrongful death claim, since there only appears to be one about a Floridian man

{{Stub}}{{InfoboxProductLine
| Title = Google Gemini
| Release Year =2023
| Product Type =Cloud-based Generative Neural Network Service
| In Production =Yes
| Official Website =https://gemini.google.com/
| Logo =Google Gemini logo.png
}}
'''[[wikipedia:Google Gemini|Google Gemini]]''' is a cloud-based [[large language model]] (artificial intelligence text generator) which includes image generation features, developed by American tech company [[Google]].
==Consumer impact summary==
{{Ph-C-CIS}}
===User privacy===
*Security violations, access users private information, like e-mail and calendar without permission.

===User freedom===

*Since the release of this model, it has been integrated into the Google Search engine and enabled by default with no obvious way to disable it.<ref>{{Cite web |last=Peterson |first=Jake |date=16 Jul 2025 |title=Three Ways to Remove AI From Google |url=https://lifehacker.com/tech/a-few-ways-to-remove-ai-from-google-search |archive-url=https://web.archive.org/web/20250716125623/https://lifehacker.com/tech/a-few-ways-to-remove-ai-from-google-search |archive-date=16 Jul 2025 |access-date=16 Jul 2025 |website=LifeHacker}}</ref>

===Business model===

===Market control===

==Incidents==
This is a list of all consumer protection incidents related to this product. Any incidents not mentioned here can be found in the [[:Category:{{PAGENAME}}|{{PAGENAME}} category]].
{{Ph-C-Inc}}

=== Data tracking (''2025'')===


==See also==
*[[ChatGPT]]
*[[Anthropic]]

==References==
{{reflist}}
[[Category:{{PAGENAME}}]]

Google Gemini

2026-04-28T01:15:36Z

Mr Pollo: There are definitely relevant incidents regarding Gemini

{{Stub}}{{InfoboxProductLine
| Title = Google Gemini
| Release Year =2023
| Product Type =Cloud-based Generative Neural Network Service
| In Production =Yes
| Official Website =https://gemini.google.com/
| Logo =Google Gemini logo.png
}}
'''[[wikipedia:Google Gemini|Google Gemini]]''' is a cloud-based [[large language model]] (artificial intelligence text generator) which includes image generation features, developed by American tech company [[Google]].
==Consumer impact summary==
{{Ph-C-CIS}}
===User privacy===
*Security violations, access users private information, like e-mail and calendar without permission.

===User freedom===

*Since the release of this model, it has been integrated into the Google Search engine and enabled by default with no obvious way to disable it.<ref>{{Cite web |last=Peterson |first=Jake |date=16 Jul 2025 |title=Three Ways to Remove AI From Google |url=https://lifehacker.com/tech/a-few-ways-to-remove-ai-from-google-search |archive-url=https://web.archive.org/web/20250716125623/https://lifehacker.com/tech/a-few-ways-to-remove-ai-from-google-search |archive-date=16 Jul 2025 |access-date=16 Jul 2025 |website=LifeHacker}}</ref>

===Business model===

===Market control===

==Incidents==
This is a list of all consumer protection incidents related to this product. Any incidents not mentioned here can be found in the [[:Category:{{PAGENAME}}|{{PAGENAME}} category]].
{{Ph-C-Inc}}

==See also==
*[[ChatGPT]]
*[[Anthropic]]

==References==
{{reflist}}
[[Category:{{PAGENAME}}]]

Talk:Sony PlayStation Vita proprietary memory card ban

2026-04-28T01:10:14Z

Mr Pollo: /* Refs included with entry on Article Suggestions */ Reply

==Refs included with entry on Article Suggestions==

<ref>{{Cite web |title=PlayStation Vita Launches From 22 February 2012 |url=https://blog.playstation.com/archive/2011/10/19/playstation-vita-launches-from-22-february-2012/ |url-status=dead |archive-url=https://blog.playstation.com/archive/2011/10/19/playstation-vita-launches-from-22-february-2012/ |archive-date=2011-10-19 |access-date=2025-10-18 |website=<nowiki>PlayStation.Blog</nowiki>}}</ref><ref>{{Cite web |title=PS Vita Slim internal storage not usable with a memory card |url=https://web.archive.org/web/20131013181238/http://www.justpushstart.com/2013/10/ps-vita-slim-internal-storage-usable-memory-card/ |url-status=dead |archive-url=https://web.archive.org/web/20131013181238/http://www.justpushstart.com/2013/10/ps-vita-slim-internal-storage-usable-memory-card/ |archive-date=2013-10-13 |website=Just Push Start}}</ref><ref>{{Cite web |title=Types of card media |url=https://manuals.playstation.net/document/gb/psvita/basic/media.html |url-status=dead |archive-url=https://manuals.playstation.net/document/gb/psvita/basic/media.html |archive-date=2012-08-29 |access-date=2025-10-18 |website=Playstation}}</ref><ref>{{Cite web |title=Meet the Hackers Breathing New Life Into Sony’s Abandoned PlayStation Vita |url=https://www.vice.com/en/article/meet-the-hackers-breathing-new-life-into-sonys-abandoned-playstation-vita/? |url-status=live |access-date=2025-10-18 |website=Vice}}</ref> [[User:AnotherConsumerRightsPerson|<i><b>AnotherConsumerRightsPerson</b></i>]] ([[User talk:AnotherConsumerRightsPerson|talk]]) 13:46, 8 November 2025 (UTC)

:@[[User:AnotherConsumerRightsPerson|AnotherConsumerRightsPerson]] just checking in if you're up to finishing this article. [[User:Mr Pollo|Mr Pollo]] ([[User talk:Mr Pollo|talk]]) 01:10, 28 April 2026 (UTC)
<references />

MediaWiki:Deletereason-dropdown

2026-04-28T01:04:56Z

Mr Pollo:

* CRW Wiki reasons
** No article contents
** No article contents: Original research
** Deletion request
** No response from page author: Irrelevant-marked article

* Common delete reasons
** Spam
** Vandalism
** Copyright violation
** Author request

* Redirects
** Broken redirect
** Unused redirect
** Redirect left from page move

Talk:JavaScript

2026-04-28T01:01:37Z

Mr Pollo: /* maybe better to move this to 'Forced JavaScript on websites' and narrow the scope or something? */ Reply

==maybe better to move this to 'Forced JavaScript on websites' and narrow the scope or something?==

This article currently reads as an opinionated article about how bad a programming language is. Whether it's valid or not is beyond me, but I'm not sure it really fits the wiki, especially as it's a bit of a stretch to call it a 'product'. An incident/theme page on javascript being forced for tracking etc. could make ore sense instead? [[User:Keith|Keith]] ([[User talk:Keith|talk]]) 08:12, 18 March 2026 (UTC)

:I agree, it's not a product, it's a web-tech, like [[Web cookie|cookies]]. I think that if there's an article about cookies, there should be one about JS [[User:Rudxain|Rudxain]] ([[User talk:Rudxain|talk]]) 08:28, 18 March 2026 (UTC)
::yeah, it's more of a general theme article regarding how it's used that we'd want i guess, rather than an article discussing the language itself (though obviously things about the language would be brought up). [[User:Keith|Keith]] ([[User talk:Keith|talk]]) 08:47, 18 March 2026 (UTC)
:::Agreed, if we need an explainer article for JS, we should just link to Wikipedia. Any incidents/themes explicitly involving JS should have their own dedicated articles [[User:JamesTDG|JamesTDG]] ([[User talk:JamesTDG|talk]]) 08:52, 18 March 2026 (UTC)
:::I forgot to mention that there are some cases in which the ''mere existence'' of JS (as a standard) can negatively impact users, even when it's optional. One of the External-Links [https://github.com/Rudxain/blog/blob/a326c9db28c9f7eb6e30e6a737ca4aeae0d2ee39/post/js-abuse.md#to-do contains a source] for that, so please give me some time to complete the article :( [[User:Rudxain|Rudxain]] ([[User talk:Rudxain|talk]]) 09:16, 18 March 2026 (UTC)
:::Wait, isn't JS too specific to be a theme? I think a proper theme would be "Forced software" (similarly to [[Forced app download|FADL]]). It makes sense, because many of the bad things about JS are shared/in-common with anything that executes code ("dynamic/active content") [[User:Rudxain|Rudxain]] ([[User talk:Rudxain|talk]]) 11:35, 18 March 2026 (UTC)
::::it's not essential that themes be broad - the main reason to use them is when 'this is a thing that is a general issue, but is not linked to a single product or company', I'd say? and the effects of JS on the web ecosystem are definitely not classifiable as an incident that can be pinned on a single company, and can't even really be blamed on the language itself, it's the whole ecosystem that exists around it. [[User:Keith|Keith]] ([[User talk:Keith|talk]]) 12:14, 18 March 2026 (UTC)
:::::I believe in the article's current state, it is not relevant for the wiki to cover, as it utilizes some self research by @[[User:Rudxain|Rudxain]] in the sources, which concerns me of potential biases that may exist. [[User:Mr Pollo|Mr Pollo]] ([[User talk:Mr Pollo|talk]]) 01:01, 28 April 2026 (UTC)

==Resources for devs and users==

Somme people on the discord (maybe also Zulip?) mentioned that the article should help users minimize the downsides of JS on pages they don't control. I agree, we should add info about that. However, we should also help web-developers implement sites without relying much on JS.

I'm saying this because of [https://consumerrights.wiki/index.php?title=JavaScript&diff=50129&oldid=47947 these edits] by @[[User:Vandetta|Vandetta]], which removed these URLs:

*[https://www.htmhell.dev/adventcalendar/2023/2/ "You don't need JavaScript for that"]
*[https://jakearchibald.com/2025/give-footnotes-the-boot/#footnotes-on-the-web "Give footnotes the boot § Footnotes on the web"]

IMO, both are good demos/examples of what can be done with modern HTML+CSS! If they are removed, please replace them by something better (such as MDN links, I guess?) [[User:Rudxain|Rudxain]] ([[User talk:Rudxain|talk]]) 03:23, 13 April 2026 (UTC)

:I had removed them because the way they had been added to the page did not flow with the theme article and what it was trying to convey
:If you believe these resources are important re inplment them in a way that actually befits the articles standing [[User:Vandetta|Vandetta]] ([[User talk:Vandetta|talk]]) 20:27, 17 April 2026 (UTC)

User talk:A Clippy

2026-04-25T18:38:44Z

Mr Pollo: lol thanks Sojourna

{{Template:Welcome|realName=|name=A Clippy}}

-- [[User:New user message|New user message]] ([[User talk:New user message|talk]]) 09:05, 5 March 2026 (UTC)

==Notice==
Hello there! I have marked many of your recent articles as irrelevant due to there being no mention of any consumer rights incidents (read our inclusion guidelines [[Consumer Rights Wiki:Inclusion guidelines|here]]). If this is not the case, please add incidents to these articles alongside applicable sources. [[User:Mr Pollo|Mr Pollo]] ([[User talk:Mr Pollo|talk]]) 20:47, 17 March 2026 (UTC)

:I'm quite certain that there is a wealth of information regarding the airsoft industry and its relationship to the concept of the right to repair, but I'm not sure where to find information on why certain brands are no longer sold internationally. If I had to guess the reason, it is likely because IP rights restrict the trade dress of certain guns—that is, actual firearms companies objected to toys representing the silhouette of their firearms but that is speculation. [[User:A Clippy|A Clippy]] ([[User talk:A Clippy|talk]]) 08:31, 26 March 2026 (UTC)
::Some countries such as [https://airsoftaus.com.au/australian-airsoft-news/legalities-of-owning-airsoft-guns-in-australia/ Australia] have it as Illegal (gel blasters on the other hand are legal to my understanding) while states such as New York restrict how airsoft guns are sold on marketplaces such as Amazon [https://www.redwolfairsoft.com/blog/airsoft-gun-laws-by-state]. IP ''might'' have something to do with it, but credible sources would be needed. [[User:Mr Pollo|Mr Pollo]] ([[User talk:Mr Pollo|talk]]) 13:22, 26 March 2026 (UTC)

Optimum

2026-04-23T13:04:53Z

Mr Pollo:

{{Stub}}
{{CompanyCargo
|Description=Optimum is an internet service provider (ISP) formerly known as Cablevision.
|Founded=1973
|Industry=ISP, Telecommunications
|Logo=Optimum.svg
|ParentCompany=
|Type=Subsidiary
|Website=https://optimum.net
}}
'''[[wikipedia:Optimum|Optimum]]''' is an American [[internet service provider]] (ISP) founded by Charles Dolan in 1973 as Cablevision.<ref>{{Cite web|url=https://www.nytimes.com/2015/09/18/business/dealbook/the-dolans-the-clan-that-built-the-cablevision-empire-say-goodbye.html|title=The Dolans, the Clan That Built the Cablevision Empire, Say Goodbye|first=Micheal|last=de la Merced|date=2015-09-17|work=The New York Times|access-date=2025-04-07|archive-url=https://web.archive.org/web/20150918155226/https://www.nytimes.com/2015/09/18/business/dealbook/the-dolans-the-clan-that-built-the-cablevision-empire-say-goodbye.html|archive-date=2015-09-18|url-status=live}}</ref> In 2004 the company would begin to use the Optimum branding.<ref>{{Cite web|url=https://libn.com/2004/05/28/cablevisions-optimum-voice-to-face-new-rivals/|title=Cablevision's Optimum Voice to face new rivals |author=LIBN Staff|date=2004-05-28|work=Long Island Business News|access-date=2025-04-07|archive-url=https://web.archive.org/web/20250407212253/https://libn.com/2004/05/28/cablevisions-optimum-voice-to-face-new-rivals/|archive-date=2025-04-07|url-status=live}}</ref> Altice would later buy Cablevision in 2016.<ref>{{Cite web|url=https://abc7ny.com/15729833/|title=Charles Dolan, HBO and Cablevision founder, dies at 98|date=2024-12-30|work=ABC7|access-date=2025-04-07|archive-url=https://web.archive.org/web/20250407212553/https://abc7ny.com/15729833/|archive-date=2025-04-07|url-status=live}}</ref>

==Consumer-impact summary==
{{Placeholder box|Overview of concerns that arise from the company's conduct regarding (if applicable):
* User freedom
* User privacy
* Business model
* Market control}}

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
===ISP monopoly (''date'')===
{{Main|link to the main article}}
In Northeastern towns such as Brookhaven, the town only had a cable/internet contract with Optimum (with those in the town declaring Optimum an "effective monopoly") before accepting a 5-year franchise deal with Verizon in 2026.<ref>{{Cite web|url=https://greaterlongisland.com/brookhaven-verizon-fios-cable-franchise-agreement/|title=Brookhaven strikes tentative deal with Verizon FiOS, breaks Optimum’s cable monopoly|date=2026-03-26|first=Brian|last=Harmon|work=Greater Long Island}}</ref>

===Example incident two (''date'')===
...

==Products==
{{Placeholder box|This is a list of the company's product lines '''with articles on this wiki'''.
* [[Example product line one]] (release date): Short summary of the product's incidents.
* [[Example product line two]] (release date):}}

==See also==
*[[Spectrum]]
*[[Verizon]]

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

HealthEquity difficult login

2026-04-23T01:02:39Z

Mr Pollo:

{{Stub}}
{{IncidentCargo
|StartDate=2025
|Status=Active
|ArticleType=Service
|Type=Cloud Lockout
|Description=HealthEquity, a health savings management service prevents simple logins. Instead using device passkeys which fail and lockout users.
}}HealthyEquity is a health savings management service, think HSA account from your employer. Logging into this service requires a per-device passkey and password or OAuth authentication is not permitted. These passkeys will not function on various Android models<ref>{{Cite web |last=u/dotchianni |title=Can't log in without passkey. Can't create passkey. Can't get ahold of customer support. |url=https://www.reddit.com/r/healthequity/comments/1oix5u8/cant_log_in_without_passkey_cant_create_passkey/ |url-status=live |website=[[Reddit]]}}</ref>{{Ph-I-Int}}
==Background==
{{Ph-I-B}}

==[Incident]==
{{Ph-I-I}}

===[Company]'s response===
{{Ph-I-ComR}}

==Lawsuit==
{{Ph-I-L}}

==Consumer response==
{{Ph-I-ConR}}

==References==
{{reflist}}

{{Ph-I-C}}

The Consumer Right to Repair Digital Electronics Equipment Act (Colorado)

2026-04-23T01:02:24Z

Mr Pollo:

The '''Consumer Right to Repair Digital Electronic Equipment Act''', enacted as Colorado House Bill 24-1121 ('''HB24-1121'''), is a state law that expanded Colorado's existing [[right to repair]] framework to cover a broad range of consumer and enterprise digital electronic equipment. The Act was signed by Governor [[wikipedia:Jared_Polis|Jared Polis]] on May 28, 2024, and took effect on January 1, 2026.<ref name="ga-billpage">{{cite web |author=Colorado General Assembly |date=28 May 2024 |title=HB24-1121 Consumer Right to Repair Digital Elec Equipment |url=https://leg.colorado.gov/bills/hb24-1121 |website=leg.colorado.gov |publisher=Colorado General Assembly |access-date=16 April 2026}}</ref><ref name="signed-act">{{cite web |author=Colorado General Assembly |date=28 May 2024 |title=House Bill 24-1121 (Signed Act) |url=https://content.leg.colorado.gov/sites/default/files/2024a_1121_signed.pdf |format=PDF |website=content.leg.colorado.gov |publisher=Colorado General Assembly |access-date=16 April 2026}}</ref><ref name="cohousedems-effect">{{cite web |author=Colorado House Democrats |date=17 December 2025 |title=Right to Repair Electronic Equipment Law Goes Into Effect |url=https://www.cohousedems.com/news/right-to-repair-electronic-equipment-law-goes-into-effect |website=cohousedems.com |publisher=Colorado House Democrats |access-date=16 April 2026}}</ref> Among its signature provisions, the Act prohibits certain uses of parts pairing — the software practice of linking replacement components to a specific device — and it amends Sections 6-1-1502 and 6-1-1503 of the Colorado Revised Statutes, making violations deceptive trade practices under the Colorado Consumer Protection Act.<ref name="proskauer">{{cite web |author=New Media and Technology Law Blog |date=20 June 2024 |title=Colorado Expands "Right-to-Repair" Law |url=https://www.proskauer.com/blog/colorado-expands-right-to-repair-law |website=proskauer.com |publisher=Proskauer Rose LLP |access-date=16 April 2026}}</ref><ref name="wiley">{{cite web |last=Pozza |first=Duane C. |last2=Meltzer |first2=Ari |last3=Alli |first3=Kimberly S. |date=30 May 2024 |title=State "Right to Repair" Patchwork Grows as Electronic Device Manufacturers Face New Compliance Deadlines |url=https://www.wiley.law/alert-State-Right-to-Repair-Patchwork-Grows-as-Electronic-Device-Manufacturers-Face-New-Compliance-Deadlines |website=wiley.law |publisher=Wiley Rein LLP |access-date=16 April 2026}}</ref> At the time of passage, Colorado became the fifth U.S. state to enact a consumer-electronics right-to-repair law, following New York, California, Minnesota, and Oregon, and was described by Law Week Colorado as having the broadest repair rights in the country.<ref name="wiley" /><ref name="lawweek">{{cite web |last=Rummel |first=Michael |date=7 June 2024 |title=Colorado Becomes State with Broadest Repair Rights in the Country |url=https://www.lawweekcolorado.com/article/colorado-becomes-state-with-broadest-repair-rights-in-the-country/ |website=Law Week Colorado |publisher=Circuit Media |access-date=16 April 2026}}</ref>

The scope of the Act has since been narrowed by a 2025 follow-up law exempting quantum computing equipment (HB25-1330), and a further industry-backed exemption bill, [[Colorado SB26-090 critical infrastructure exemption|Colorado SB26-090]], was introduced in 2026 to carve out a broad definition of "critical infrastructure" information technology equipment. SB26-090 remains pending before the Colorado House as of April 2026.<ref name="ifixit-2026">{{cite web |last=Chamberlain |first=Elizabeth |date=1 April 2026 |title=A New Colorado Bill Could Blow a Hole in the Nation's Strongest Right to Repair Law |url=https://www.ifixit.com/News/116447/a-new-colorado-bill-could-blow-a-hole-in-the-nations-strongest-right-to-repair-law |website=iFixit |access-date=16 April 2026}}</ref><ref name="hb25-1330">{{cite web |author=Colorado General Assembly |date=2025 |title=HB25-1330 Exempting Quantum Computing Equip Right to Repair |url=https://leg.colorado.gov/bills/hb25-1330 |website=leg.colorado.gov |publisher=Colorado General Assembly |access-date=16 April 2026}}</ref>

==Background==

HB24-1121 was the fourth right-to-repair bill introduced in Colorado and the third to pass. An earlier consumer-electronics bill, HB21-1199 or the 'Consumer Digital Repair Bill Of Rights', was postponed indefinitely by the House Business Affairs and Labor Committee on March 25, 2021.<ref name="hb21-1199">{{cite web |author=Colorado General Assembly |title=HB21-1199 Consumer Digital Repair Bill Of Rights |url=https://leg.colorado.gov/bills/hb21-1199 |website=leg.colorado.gov |publisher=Colorado General Assembly |access-date=16 April 2026}}</ref> After that setback, advocates and legislators adopted an incremental strategy, first passing narrower bills targeted at specific product categories. HB22-1031 extended right-to-repair protections to powered wheelchairs and took effect on January 1, 2023, and HB23-1011 extended comparable protections to agricultural equipment, taking effect on January 1, 2024.<ref name="hb22-1031">{{cite web |author=Colorado General Assembly |title=HB22-1031 Consumer Right To Repair Powered Wheelchairs |url=https://www.leg.colorado.gov/bills/hb22-1031 |website=leg.colorado.gov |publisher=Colorado General Assembly |access-date=16 April 2026}}</ref><ref name="hb23-1011">{{cite web |author=Colorado General Assembly |date=25 April 2023 |title=HB23-1011 Consumer Right To Repair Ag Equipment |url=http://leg.colorado.gov/bills/hb23-1011 |website=leg.colorado.gov |publisher=Colorado General Assembly |access-date=16 April 2026}}</ref><ref name="nycfood">{{cite web |last=Sheldon |first=Marissa |date=16 May 2023 |title=Colorado Passes First Right-to-Repair Law for Farmers |url=https://www.nycfoodpolicy.org/food-policy-snapshot-colorado-right-to-repair/ |website=nycfoodpolicy.org |publisher=NYC Food Policy Center at Hunter College |access-date=16 April 2026}}</ref> Representative Brianna Titone was a lead sponsor of all three successful bills and HB24-1121 was grafted onto the same statutory framework in Title 6 of the Colorado Revised Statutes.<ref name="pirg-proctor">{{cite web |last=Proctor |first=Nathan |date=28 May 2024 |title=Colorado's third Right to Repair law is now signed. Here's what you need to know |url=https://pirg.org/articles/colorados-third-right-to-repair-law-is-now-signed-heres-what-you-need-to-know/ |website=PIRG |publisher=Public Interest Research Group |access-date=16 April 2026}}</ref>

==Provisions of the Act==

===Covered equipment===

The Act applies to hardware products that depend on embedded digital electronics and were first manufactured and first sold or used in Colorado on or after July 1, 2021.<ref name="ga-billpage" /><ref name="proskauer" /> This coverage includes cell phones, laptops, tablets, televisions, printers, household appliances, HVAC systems, servers, and a wide range of other devices.<ref name="cpr-kenney">{{cite web |last=Kenney |first=Andrew |date=29 May 2024 |title=Under new right-to-repair law, Coloradans gain the power to repair their cell phones, computers, and more |url=https://www.cpr.org/2024/05/29/colorados-new-right-to-repair-law-cell-phones-computers-tech/ |website=CPR News |publisher=Colorado Public Radio |access-date=16 April 2026}}</ref><ref name="ifixit-2024">{{cite web |last=Chamberlain |first=Elizabeth |date=28 May 2024 |title=Colorado Adds Electronics to Right to Repair Protections |url=https://www.ifixit.com/News/96296/colorado-adds-electronics-to-right-to-repair-protections |website=iFixit |access-date=16 April 2026}}</ref>

===Exclusions===

The statute contains an extensive list of exclusions, many of which were added during the legislative process. Excluded categories include motor vehicles; marine, aviation, and recreational-vehicle equipment; medical devices other than powered wheelchairs (which remain covered under HB22-1031); industrial and construction equipment; electric vehicle charging infrastructure; emergency response communications equipment; modems and routers provided by internet service providers; video game consoles; and fire alarm, intrusion detection, life-safety, and physical-access control systems.<ref name="ga-billpage" /><ref name="cpr-kenney" /> The exemption for video game consoles was sought by the Entertainment Software Association, which argued that including consoles would make it easier to introduce modifications permitting the play of pirated games.<ref name="cpr-kenney" />

===Obligations on manufacturers===

Manufacturers of covered equipment are required to make the parts, tools, embedded software, firmware, documentation, and updates needed for diagnosis, maintenance, and repair available to independent repair providers and owners on fair and reasonable terms.<ref name="signed-act" /><ref name="proskauer" /> Software tools must be provided at no charge; physical tools may be billed only at the reasonable actual cost of preparation and shipping; and documentation and firmware may not be priced above what the manufacturer charges its own authorized repair network or above manufacturer suggested retail price.<ref name="signed-act" /><ref name="proskauer" /> The Act does not require manufacturers to license intellectual property, release source code, or disable anti-theft protections configured by an owner.<ref name="proskauer" />

===Parts pairing prohibition===

Parts pairing is defined in the statute as a "manufacturer's practice of using software to identify component parts through a unique identifier".<ref name="proskauer" /> For equipment first manufactured and sold or used in Colorado after January 1, 2026, the Act prohibits the use of parts pairing to prevent an independent repair provider or owner from installing or enabling an otherwise functional replacement part, to reduce the functionality or performance of the equipment, or to cause persistent nuisance notifications or warnings related to the replacement part.<ref name="ga-billpage" /><ref name="proskauer" /> The statute contains a limited exception permitting continued use of parts pairing for certain stand-alone biometric authentication components.<ref name="signed-act" /> Colorado and Oregon are the only U.S. states that have enacted statutory prohibitions on parts pairing, and iFixit has described Colorado's prohibition as the more expansive of the two.<ref name="ifixit-2024" /><ref name="wiley" />

===Enforcement===

Violations of the Act are classified as deceptive trade practices under the Colorado Consumer Protection Act and are enforceable by the Colorado Attorney General and district attorneys. Civil penalties of up to $20,000 per violation are available.<ref name="signed-act" /><ref name="proskauer" /><ref name="h2">{{cite web |date=27 January 2025 |title=A Tough Consumer Electronics Right to Repair Law Goes Live in the US |url=https://h2compliance.com/a-tough-consumer-electronics-right-to-repair-law-goes-live-in-the-us/ |website=h2compliance.com |publisher=H2 Compliance |access-date=16 April 2026}}</ref>

===Requirements for repair providers===

Before providing repair services, an independent repair provider is required to give the device owner notice indicating that the provider is not an authorized repair provider of the manufacturer and whether the provider uses any new or used replacement parts from a supplier other than the manufacturer.<ref name="ga-billpage" />

==Legislative history==

HB24-1121 was introduced in the Colorado House of Representatives on January 29, 2024. Its prime House sponsors were Representatives Brianna Titone (D-Arvada) and Steven Woodrow (D-Denver), and its prime Senate sponsors were Senators Jeff Bridges (D-Arapahoe) and Nick Hinrichsen (D-Pueblo), with additional Democratic co-sponsors in both chambers.<ref name="ga-billpage" /><ref name="senate-dems">{{cite web |author=Colorado Senate Democrats |date=24 April 2024 |title=Senate Passes Hinrichsen, Bridges' Right to Repair for Electronic Equipment Bill |url=https://www.senatedems.co/newsroom/senate-passes-hinrichsen-bridges-right-to-repair-for-electronic-equipment-bill |website=senatedems.co |publisher=Colorado Senate Democrats |access-date=16 April 2026}}</ref>

The bill proceeded through committee and floor votes on largely partisan lines, with Democrats in support and Republicans opposed.<ref name="cpr-kenney" /> The House Business Affairs and Labor Committee referred the bill as amended by an 8–3 vote on February 29, 2024, and it passed the House on third reading on March 12, 2024, by a vote of 39–18. The Senate Business, Labor, and Technology Committee referred the bill on April 11, 2024, by a vote of 5–2, and it passed the Senate on third reading on April 24, 2024, by a vote of 21–13. The House concurred in the Senate amendments and repassed the bill on April 30, 2024.<ref name="ga-billpage" /><ref name="legiscan">{{cite web |author=LegiScan |date=28 May 2024 |title=CO HB1121 - 2024 - Regular Session |url=https://legiscan.com/CO/bill/HB1121/2024 |website=legiscan.com |publisher=LegiScan |access-date=16 April 2026}}</ref>

Eleven amendments were adopted during the legislative process. Several were consequential: Senate amendments moved the coverage start date from 2015 to July 1, 2021; added the exemption for biometric authentication components; added the exemption for fire alarm, intrusion detection, life-safety, and physical-access control systems; and strengthened trade-secret and cybersecurity language.<ref name="ga-billpage" /><ref name="legiscan" /> Governor Polis signed the bill on May 28, 2024, describing it as one of the most expansive right-to-repair laws in the United States.<ref name="cpr-kenney" /><ref name="cohousedems-signed">{{cite web |author=Colorado House Democrats |date=28 May 2024 |title=Signed! Right to Repair Electronic Equipment |url=https://www.cohousedems.com/news/signed!-right-to-repair-electronic-equipment- |website=cohousedems.com |publisher=Colorado House Democrats |access-date=16 April 2026}}</ref>

==Support==

The bill was supported by a coalition of consumer, repair-industry, farmer, and disability-rights organizations that had coordinated on the two earlier Colorado right-to-repair laws. Coalition members included the Colorado Public Interest Research Group (CoPIRG), U.S. PIRG, iFixit, Repair.org, Consumer Reports, the Electronic Frontier Foundation, the Colorado Cross-Disability Coalition, the Rocky Mountain Farmers Union, and securepairs.org.<ref name="copirg-katz">{{cite web |last=Katz |first=Danny |title=What's Colorado's new Right to Repair law? |url=https://pirg.org/colorado/foundation/articles/whats-colorados-new-right-to-repair-law/ |website=CoPIRG |publisher=Public Interest Research Group |access-date=16 April 2026}}</ref><ref name="pirg-proctor" /><ref name="repairorg">{{cite web |author=Repair.org |title=Colorado Right to Repair |url=https://states.repair.org/states/colorado/ |website=states.repair.org |publisher=The Repair Association |access-date=16 April 2026}}</ref><ref name="consumerreports">{{cite web |author=Consumer Reports |date=28 May 2024 |title=Colorado Governor signs landmark right to repair bill into law |url=https://advocacy.consumerreports.org/press_release/colorado-governor-signs-landmark-right-to-repair-bill-into-law/ |website=Consumer Reports Advocacy |publisher=Consumer Reports |access-date=16 April 2026}}</ref> The Colorado chapter of the National Federation of Independent Business also supported the bill, characterizing it as favorable to small repair businesses.<ref name="pirg-proctor" />

The bill drew support from the Federal Trade Commission, which on February 29, 2024 sent Bureau of Consumer Protection attorney Christine M. Todaro to testify in favor before the House Business Affairs and Labor Committee. The FTC's appearance was authorized by its commissioners on a 3–0 vote.<ref name="ftc">{{cite web |date=29 February 2024 |title=FTC Testifies in Support of Colorado's Right-to-Repair Law |url=https://www.ftc.gov/news-events/news/press-releases/2024/02/ftc-testifies-support-colorados-right-repair-law |website=ftc.gov |publisher=Federal Trade Commission |access-date=16 April 2026}}</ref>

Google supported the bill, sending director of consumer hardware operations Steven Nickel to testify in favor at committee hearings. Apple lobbied against earlier versions of the bill but shifted to a neutral position following Senate amendments that added the biometric-authentication exception. Senator Bridges subsequently described HB24-1121 as the first right-to-repair bill on which Google, Apple, and independent repair shops had all agreed.<ref name="cpr-kenney" /><ref name="ifixit-2026" />

==Opposition==

Opposition to the bill came primarily from technology trade associations, a manufacturer-aligned coalition, and most Republican legislators. TechNet's Colorado and Central United States executive director Ruthie Barko testified that the bill would be burdensome on supply chains and raised concerns about trade-secret protection and privacy. CTIA state affairs director Michael Blank testified that the existing marketplace already provided adequate repair options. The Repair Done Right Coalition, led by Dustin Brighton, raised concerns about lithium-ion battery handling and cybersecurity.<ref name="coloradopolitics">{{cite web |date=3 March 2024 |title=Colorado lawmakers eye expansion of 'right to repair' laws |url=https://www.coloradopolitics.com/2024/03/03/colorado-lawmakers-eye-expansion-of-right-to-repair-laws-c11d7ec4-d748-11ee-9a12-cf341e216fcb/ |website=Colorado Politics |publisher=Clarity Media Group |access-date=16 April 2026}}</ref>

Republican legislators raised a mixture of innovation, property, and market-design concerns during floor debate. Representative Mike Lynch (R-Wellington) argued that the bill would discourage product innovation and allow third parties to profit from manufacturers' work, and Representative Lisa Frizell (R-Castle Rock) questioned whether the law would reduce manufacturer willingness to sell products in Colorado.<ref name="coloradopolitics" /><ref name="sealover-house">{{cite web |last=Sealover |first=Ed |date=15 March 2024 |title=House votes to extend right-to-repair law to digital electronic equipment |url=https://tsscolorado.com/house-votes-to-extend-right-to-repair-law-to-digital-electronic-equipment/ |website=The Sum and Substance |publisher=Colorado Chamber of Commerce |access-date=16 April 2026}}</ref>

Several sector-specific trade associations pursued carve-outs rather than opposing the bill in whole. The Entertainment Software Association secured the video game console exemption.<ref name="cpr-kenney" /> The Security Industry Association and the Colorado Burglar and Fire Alarm Association both publicly took credit for negotiating the addition of the exemption covering fire alarm, intrusion detection, life-safety, and physical-access control systems.<ref name="sia">{{cite web |last=Williams |first=Colby |date=15 May 2024 |title=5 New State "Right to Repair" Laws and What They Mean for the Security Industry |url=https://www.securityindustry.org/2024/05/15/5-new-state-right-to-repair-laws-and-what-they-mean-for-the-security-industry/ |website=Security Industry Association |access-date=16 April 2026}}</ref><ref name="cbfaa">{{cite web |author=CBFAA Board of Directors |date=May 2024 |title=Update on Colorado HB24-1121 |url=https://www.cbfaa.org/update-on-colorado-hb24-1121/ |website=Colorado Burglar & Fire Alarm Association |access-date=16 April 2026}}</ref>

==National context==

At the time of its passage, HB24-1121 was the fifth U.S. state law aimed at consumer electronics right to repair, following New York's Digital Fair Repair Act (effective December 28, 2023), California's SB 244 (effective July 1, 2024), Minnesota's Digital Fair Repair Act (effective July 1, 2024), and Oregon's SB 1596 (effective January 1, 2025, with enforcement from 2027).<ref name="wiley" /><ref name="h2" /> Legal commentators noted that while these laws share a common core of parts, tools, and documentation requirements, they differ in scope, exemptions, and enforcement mechanisms. Colorado's Act is distinguished by its coverage of enterprise-class equipment, its parts-pairing prohibition, and its integration into the same statutory framework as Colorado's existing wheelchair and agricultural-equipment repair laws.<ref name="wiley" /><ref name="proskauer" /><ref name="lawweek" />

At the federal level, President Biden's Executive Order 14036, signed on July 9, 2021, directed the FTC to address repair restrictions, and the FTC subsequently issued a unanimous policy statement and brought settlements against Harley-Davidson, Westinghouse, and Weber.<ref name="ftc" /> A federal Fair Repair Act has been introduced multiple times in Congress but has not been enacted.<ref name="wiley" />

==Subsequent amendments and current status==

===HB25-1330 (2025): Quantum computing exemption===

In 2025, the Colorado General Assembly passed HB25-1330, which added a further exemption to the Consumer Repair Bill of Rights Act for devices, components, and systems designed to perform or facilitate quantum information processing, as well as certain quantum sensing devices. The bill was sponsored by Representatives Brianna Titone and Matt Soper and Senators Nick Hinrichsen and Mark Baisley, and the exemption took effect on January 1, 2026, alongside HB24-1121's main provisions.<ref name="hb25-1330" />

===Implementation and enforcement===

HB24-1121 took effect on January 1, 2026.<ref name="cohousedems-effect" /> As of April 2026, Colorado Attorney General Phil Weiser's office has not publicly announced enforcement actions under the Act or issued formal implementation guidance. The Colorado Attorney General has historically made use of educational outreach to regulated entities before pursuing enforcement under new consumer-protection statutes.

===SB26-090 (2026): Critical infrastructure exemption===
{{Main|Colorado SB26-090 critical infrastructure exemption}}
On February 10, 2026, Senator John Carson (R) introduced SB26-090, which would exempt information technology equipment "intended for use in critical infrastructure" from the Consumer Repair Bill of Rights Act. The bill ties its definition of critical infrastructure to the federal statutory definition at 42 U.S.C. § 5195c(e).<ref name="sb26-090">{{cite web |author=Colorado General Assembly |title=SB26-090 Exempt Critical Infra from Right to Repair |url=https://leg.colorado.gov/bills/SB26-090 |website=leg.colorado.gov |publisher=Colorado General Assembly |access-date=16 April 2026}}</ref> Repair advocates, including iFixit and CoPIRG, have argued that the bill's reference to the federal definition is broad enough to allow manufacturers to self-designate a wide range of products, such as routers, servers, and networking equipment used in business, healthcare, or government settings, as exempt.<ref name="ifixit-2026" /><ref name="pirg-sb90">{{cite web |author=CoPIRG |date=April 2026 |title=State Senate committee votes to weaken Colorado's Right to Repair protections |url=https://pirg.org/colorado/media-center/state-senate-committee-votes-to-weaken-colorados-right-to-repair-protections/ |website=pirg.org |publisher=Public Interest Research Group |access-date=16 April 2026}}</ref> Cisco and IBM have been identified in public reporting as the primary corporate backers of the bill.<ref name="ifixit-2026" />

On April 2, 2026, the Senate Business, Labor, and Technology Committee voted 5–0 to refer SB26-090 to the full Senate.<ref name="pirg-sb90" /> The Senate passed the bill on second reading on April 7, 2026, without amendments, and on third reading on April 16, 2026, by a vote of 22–13, with floor amendment L.006 adopted 35–0.<ref name="legiscan-sb26-090">{{cite web |author=LegiScan |date=16 April 2026 |title=CO SB090 - 2026 - Regular Session |url=https://legiscan.com/CO/bill/SB090/2026 |website=legiscan.com |publisher=LegiScan |access-date=20 April 2026}}</ref> The bill subsequently moved to the Colorado House of Representatives for consideration.<ref name="legiscan-sb26-090" />

==See also==

*[[Colorado SB26-090 critical infrastructure exemption]]

==References==
<references />

[[Category:US legislation]]
[[Category:Colorado]]

Sweetgreen

2026-04-23T01:01:32Z

Mr Pollo:

{{CompanyCargo
| Founded = 2006
| Industry = Restaurants
| Logo = Sweetgreen logo.png
| Type = Public
| Website = http://sweetgreen.com/
| Description = Specializes in salads related products. Has a history in health concerns/violations
| CompanyAlias = Sweetgreen
}}

'''{{Wplink|Sweetgreen|Sweetgreen, Inc.}}''' is an American fast casual restaurant chain that specializes in salad related services.

== Consumer Impact Summary ==

* User Freedom: Depends on a users location residence, they pertain the following rights; request copy, correct, delete, and opt-out of personal marketing or information, however it may requires additional collection of personal information that includes government identification, personal identifiers, and authentication to related account.
* User Privacy: collects and maintains first and last name, employment related information, email address, mailing, delivery or office addresses, phone number, related information pertaining to delivery or pick up orders, device and usage data, and ''"other information"'' not classified or stated in their privacy policy for purposes of marketing and [[Artificial intelligence|'''Artificial intelligence''']] for ''"processes of information"''. The company transmits said data to affiliates, marketing partners and joint ventures, business related transactions, and professional advisors.
* Buisness Model: Specializes in salad related products and services

== Incidents ==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

=== Health violations ===
====Boston store violations (''2016'')====
On 9 August, 2016, a Sweetgreen restaurant located in 659 Boylston ST was found with 22 health violations that include several food containers not being labeled, improper temperature, inadequate facility cooling, broken food containers, employees not handwashing prior to handling gloves, lack of thermometers usage in salads, several insects and rodents, lack of food manager and call to action from said manager.<ref>{{Cite web |date=16 Apr 2026 |title=Mayor's Food Court - Inspection Result |url=https://www.cityofboston.gov/isd/health/mfc/viewinsp.asp?inspno=363015 |url-status=dead |archive-url=https://web.archive.org/web/20160813000214/https://www.cityofboston.gov/isd/health/mfc/viewinsp.asp?inspno=363015 |archive-date=13 Aug 2016 |access-date=16 Apr 2026 |website=City of Boston}}</ref><ref>{{Cite web |date=10 Aug 2016 |title=Boylston Street salad place shut for health violations |url=https://direct.universalhub.com/2016/boylston-street-salad-place-shut-health-violations |url-status=live |access-date=16 Apr 2026 |website=Universal Hub}}</ref> In response, Sweetgreen CEO and president Karen Kelly released the following statement;<ref name=":0">{{Cite web |date=11 Aug 2016 |title=Sweetgreen Closed in Boston Due to Health Violations |url=https://www.youtube.com/watch?v=MIOfV6OIV1M |url-status=live |access-date=16 Apr 2026 |website=Youtube}}</ref><blockquote>''"We have implemented a new structure and new role within our restaurant operations, the first of which is being deployed today at Black Bay. The team member in this role will focus specifically on food safety and best in class culinary practices."''<ref name=":0" /></blockquote>

==== 621 N STATE ST, CHICAGO 60654 (''2017-2018'') ====
Around late June 2017, the restaurant location failed a health inspection for containing rodents and insects, lack of improper cleaning and/or damage to equipment, floor, and wall related surfaces.<ref>{{Cite web |date=16 Apr 2026 |title=SWEETGREEN Fails Health Inspection - Chicago Restaurant |url=https://chicagorestaurantinspections.com/inspection/sweetgreen-2017-06-29-2069260 |url-status=live |access-date=16 Apr 2026 |website=Chicago Restaurant Inspection}}</ref>

Around late August 2018, the restaurant was cited with 5 violations for food managers lack of knowledge, lack of health policy for employees and cleanup procedure for vomiting and diarrhea events, and employees not easily able to accessibility access hand sink.<ref>{{Cite web |date=16 Apr 2026 |title=SWEETGREEN Fails Health Inspection - Chicago Restaurant |url=https://chicagorestaurantinspections.com/inspection/sweetgreen-2018-08-30-2213734 |url-status=live |access-date=16 Apr 2026 |website=Chicago Restaurant Inspection}}</ref>

=== Contained cancerous related chemicals (''2019-2020'') ===
In a study conducted by non profit New Food Economy around 2019, it was found that Sweetgreen, along with other restaurant brands like '''[[Chipotle]]''', were found to contain dangerous cancerous chemicals known as polyfluoroalkyl substance.<ref>{{Cite web |last=Fassler |first=Joe |date=5 Aug 2019 |title=The bowls at Chipotle and Sweetgreen are supposed to be compostable. They contain cancer-linked “forever chemicals.” |url=https://newfoodeconomy.org/pfas-forever-chemicals-sweetgreen-chipotle-compostable-biodegradable-bowls/ |url-status=dead |archive-url=https://web.archive.org/web/20190807021112/https://newfoodeconomy.org/pfas-forever-chemicals-sweetgreen-chipotle-compostable-biodegradable-bowls/ |archive-date=7 Aug 2019 |access-date=16 Apr 2026 |website=New Food Economy}}</ref><ref>{{Cite web |date=6 Aug 2019 |title=Study Finds Biodegradable Bowls At Chipotle, Sweetgreen Contain Cancer-Linked 'Forever Chemicals' |url=https://www.cbsnews.com/losangeles/news/bowls-chipotle-sweetgreen-contain-cancer-chemicals/ |url-status=live |access-date=16 Apr 2026 |website=CBS News}}</ref><ref>{{Cite web |last=Killingsworth |first=Colleen |date=6 Aug 2019 |title=Bowls used at Chipotle, Sweetgreen contain cancer-linked 'forever' chemicals, study finds |url=https://www.foxla.com/news/bowls-used-at-chipotle-sweetgreen-contain-cancer-linked-forever-chemicals-study-finds |url-status=live |access-date=16 Apr 2026 |website=Fox News}}</ref> Around 2020, Sweetgreen silently changed its bowls across all locations.<ref>{{Cite web |last=Fassler |first=Joe |date=16 March 2020 |title=Sweetgreen and Chipotle will remove “forever chemicals” from their bowls by the end of 2020 |url=https://thecounter.org/sweetgreen-chipotle-pfas-free-compostable-bowls-by-2020/ |url-status=live |access-date=16 Apr 2026 |website=The Counter}}</ref>

== See also ==

* [[Salad and Go]]
* [[The little Beet]]
* [[Fresh&co]]

== References ==
{{Reflist}}
[[Category:{{PAGENAME}}]]

Sweetgreen

2026-04-23T01:00:12Z

Mr Pollo:

{{CompanyCargo
| Founded = 2006
| Industry = Restaurants
| Logo = Sweetgreen logo.png
| Type = Public
| Website = http://sweetgreen.com/
| Description = Specializes in salads related products. Has a history in health concerns/violations
| CompanyAlias = Sweetgreen
}}

'''{{Wplink|Sweetgreen|Sweetgreen, Inc.}}''' is an American fast casual restaurant chain that specializes in salad related services.

== Consumer Impact Summary ==

* User Freedom: Depends on a users location residence, they pertain the following rights; request copy, correct, delete, and opt-out of personal marketing or information, however it may requires additional collection of personal information that includes government identification, personal identifiers, and authentication to related account.
* User Privacy: collects and maintains first and last name, employment related information, email address, mailing, delivery or office addresses, phone number, related information pertaining to delivery or pick up orders, device and usage data, and ''"other information"'' not classified or stated in their privacy policy for purposes of marketing and [[Artificial intelligence|'''Artificial intelligence''']] for ''"processes of information"''. The company transmits said data to affiliates, marketing partners and joint ventures, business related transactions, and professional advisors.
* Buisness Model: Specializes in salad related products and services

== Incidents ==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

=== Health violations (''2016'')===
On 9 August, 2016, a Sweetgreen restaurant located in 659 Boylston ST was found with 22 health violations that include several food containers not being labeled, improper temperature, inadequate facility cooling, broken food containers, employees not handwashing prior to handling gloves, lack of thermometers usage in salads, several insects and rodents, lack of food manager and call to action from said manager.<ref>{{Cite web |date=16 Apr 2026 |title=Mayor's Food Court - Inspection Result |url=https://www.cityofboston.gov/isd/health/mfc/viewinsp.asp?inspno=363015 |url-status=dead |archive-url=https://web.archive.org/web/20160813000214/https://www.cityofboston.gov/isd/health/mfc/viewinsp.asp?inspno=363015 |archive-date=13 Aug 2016 |access-date=16 Apr 2026 |website=City of Boston}}</ref><ref>{{Cite web |date=10 Aug 2016 |title=Boylston Street salad place shut for health violations |url=https://direct.universalhub.com/2016/boylston-street-salad-place-shut-health-violations |url-status=live |access-date=16 Apr 2026 |website=Universal Hub}}</ref> In response, Sweetgreen CEO and president Karen kelly released the following statement;<ref name=":0">{{Cite web |date=11 Aug 2016 |title=Sweetgreen Closed in Boston Due to Health Violations |url=https://www.youtube.com/watch?v=MIOfV6OIV1M |url-status=live |access-date=16 Apr 2026 |website=Youtube}}</ref><blockquote>''"We have implemented a new structure and new role within our restaurant operations, the first of which is being deployed today at Black Bay. The team member in this role will focus specifically on food safety and best in class culinary practices."''<ref name=":0" /></blockquote>

==== 621 N STATE ST, CHICAGO 60654 (''2017'') ====
Around late June 2017, the restaurant location failed a health inspection for containing rodents and insects, lack of improper cleaning and/or damage to equipment, floor, and wall related surfaces.<ref>{{Cite web |date=16 Apr 2026 |title=SWEETGREEN Fails Health Inspection - Chicago Restaurant |url=https://chicagorestaurantinspections.com/inspection/sweetgreen-2017-06-29-2069260 |url-status=live |access-date=16 Apr 2026 |website=Chicago Restaurant Inspection}}</ref>

Around late August 2018, the restaurant was cited with 5 violations for food managers lack of knowledge, lack of health policy for employees and cleanup procedure for vomiting and diarrhea events, and employees not easily able to accessibility access hand sink.<ref>{{Cite web |date=16 Apr 2026 |title=SWEETGREEN Fails Health Inspection - Chicago Restaurant |url=https://chicagorestaurantinspections.com/inspection/sweetgreen-2018-08-30-2213734 |url-status=live |access-date=16 Apr 2026 |website=Chicago Restaurant Inspection}}</ref>

=== Contained cancerous related chemicals (''2019-2020'') ===
In a study conducted by non profit New Food Economy around 2019, it was found that Sweetgreen, along with other restaurant brands like '''[[Chipotle]]''', were found to contain dangerous cancerous chemicals known as polyfluoroalkyl substance.<ref>{{Cite web |last=Fassler |first=Joe |date=5 Aug 2019 |title=The bowls at Chipotle and Sweetgreen are supposed to be compostable. They contain cancer-linked “forever chemicals.” |url=https://newfoodeconomy.org/pfas-forever-chemicals-sweetgreen-chipotle-compostable-biodegradable-bowls/ |url-status=dead |archive-url=https://web.archive.org/web/20190807021112/https://newfoodeconomy.org/pfas-forever-chemicals-sweetgreen-chipotle-compostable-biodegradable-bowls/ |archive-date=7 Aug 2019 |access-date=16 Apr 2026 |website=New Food Economy}}</ref><ref>{{Cite web |date=6 Aug 2019 |title=Study Finds Biodegradable Bowls At Chipotle, Sweetgreen Contain Cancer-Linked 'Forever Chemicals' |url=https://www.cbsnews.com/losangeles/news/bowls-chipotle-sweetgreen-contain-cancer-chemicals/ |url-status=live |access-date=16 Apr 2026 |website=CBS News}}</ref><ref>{{Cite web |last=Killingsworth |first=Colleen |date=6 Aug 2019 |title=Bowls used at Chipotle, Sweetgreen contain cancer-linked 'forever' chemicals, study finds |url=https://www.foxla.com/news/bowls-used-at-chipotle-sweetgreen-contain-cancer-linked-forever-chemicals-study-finds |url-status=live |access-date=16 Apr 2026 |website=Fox News}}</ref> Around 2020, Sweetgreen silently changed its bowls across all locations.<ref>{{Cite web |last=Fassler |first=Joe |date=16 March 2020 |title=Sweetgreen and Chipotle will remove “forever chemicals” from their bowls by the end of 2020 |url=https://thecounter.org/sweetgreen-chipotle-pfas-free-compostable-bowls-by-2020/ |url-status=live |access-date=16 Apr 2026 |website=The Counter}}</ref>

== See also ==

* [[Salad and Go]]
* [[The little Beet]]
* [[Fresh&co]]

== References ==
{{Reflist}}
[[Category:{{PAGENAME}}]]

Avid Technology

2026-04-23T00:58:33Z

Mr Pollo:

{{Incomplete}}
{{CompanyCargo
|Founded=1987
|Industry=Audio, Music, Video
|Logo=Pure Purple AVID Logo.png
|ParentCompany=Symphony Technology Group
|Type=Private
|Website=https://www.avid.com
|Description=Multimedia company specializing in providing industry tools for pro audio, video, and media workflows.
}}

'''Avid Technology Inc.''' is a US-based multimedia and technology company located in Massachusetts formed in 1987 that specializes in providing solutions for the professional audio, video, and media markets.

Avid Technology is owned by the parent [[wikipedia:Private_equity|private equity]] group Symphony Technology Group (STG) as of 2023.

==Consumer impact summary==
Avid Technology has implemented several policies that negatively impact their customers:

*All Avid software solutions run on a Subscription or Perpetual + Support Plan model; Software + Support Plans typically only offer 1-3 years of support before needing to be purchased again.
*Requiring customers to purchase an Avid Support Code (ASC) or be under an active product Subscription or Software Updates + Support Plan to receive direct ticketing support using Avid's helpdesk. Phone support is only offered on an ASC code usage or a higher Support Plan.
*Usage of Avid designed hardware require the use of an "advanced" tier of their software products in order to provide full functionality and/or control.
*Avid designed hardware have a fixed 5-6 year term for hardware and software support when the product reaches its declared End of Sale date. After that point, all support for the product will cease officially.

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Avid divests London Sibelius branch and replaces original development team (July 2012)===
Following losses in profit margins in 2012, Avid divested off parts of its consumer audio branches and closed the Sibelius' London office and laid off the original development team. This prompted users to create the "Save Our Sibelius" campaign which was a petition for Avid to sell off Sibelius to another company amid concerns of the future.<ref>{{Cite web |last=Schofield |first=Jack |date=8 Aug 2012 |title=Users petition Avid to sell Sibelius music software arm |url=https://www.zdnet.com/article/users-petition-avid-to-sell-sibelius-music-software-arm/ |url-status=live |access-date=16 Apr 2026 |website=ZDNet}}</ref> Following the layoff, Avid hired a completely new development team based in Canada and Ukraine.

===Avid removes Perpetual Plan options for Pro Tools users (April 2022)===
Avid in April of 2022 removed the option for customers to buy new or Software Updates + Support Plan contracts for existing perpetual Pro Tools users. Following considerable industry backlash, Avid reinstated Perpetual licenses and Support Plan contract renewals through authorized 3rd party resellers in 2023.<ref>{{Cite web |last=Holt |first=Kris |date=27 April 2022 |title=Pro Tools is now only available as a subscription service |url=https://www.engadget.com/pro-tools-subscription-service-perpetual-license-160010247.html |url-status=live |archive-url=https://web.archive.org/web/20241109140342/https://www.engadget.com/pro-tools-subscription-service-perpetual-license-160010247.html |archive-date=9 Nov 2024 |access-date=29 Jun 2025 |website=Engadget}}</ref>

===Avid is Acquired by an Affiliate of STG for USD $1.4B (Nov 2023)===
Avid Technology was acquired by an affiliate of [https://https://en.wikipedia.org/wiki/Symphony_Technology_Group STG (Symphony Technology Group)] for 1.4 billion dollars on November 7, 2023 in a cash-only deal.<ref>{{Cite web |date=7 Nov 2023 |title=STG Completes Acquisition of Avid Technology |url=https://stg.com/news/stg-completes-acquisition-of-avid-technology/ |url-status=live |archive-url=https://web.archive.org/web/20260307073724/https://stg.com/news/stg-completes-acquisition-of-avid-technology/ |archive-date=7 Mar 2026 |access-date=16 Apr 2026 |website=STG}}</ref> This delisted Avid from the NYSE and returned its status as a private entity.<ref>{{Cite web |title=Avid Technology (AVID) - Stock split history |url=https://companiesmarketcap.com/avid-technology/stock-splits/ |url-status=live |archive-url=https://web.archive.org/web/20260416175443/https://companiesmarketcap.com/avid-technology/stock-splits/ |archive-date=16 Apr 2026 |access-date=16 Apr 2026 |website=CompaniesMarketCap.com |quote=This company appears to have been delisted Reason: Acquired by Private Equity Firm STG Last recorded trade on: January 9, 2024}}</ref> Subsequently, some of Avid's product development has been moved to STG Labs, the primary engineering office for STG in India, alongside other portfolio companies.<ref>{{Cite web |title=About STG Labs |url=https://stg.com/stg-labs/ |url-status=live |access-date=2026-04-16}}</ref>

===Avid Partners with Google Cloud to bring Agentic AI to Media Production (April 2026)===
Avid Technology has announced a partnership with Google Cloud in a multi-year contract to bring Google [[wikipedia:Google_Gemini|Gemini]] and [[wikipedia:Vertex_AI|Vertex]] models into an integrated workflow with Media Composer and Avid Content Core, a [[Software as a service|SaaS]] cloud service for media asset management.<ref>{{Cite web |date=16 Apr 2026 |title=Avid and Google Cloud Announce Partnership to Bring Agentic AI to Media Production |url=https://www.avid.com/press-room/2026/04/avid-and-google-bring-agentic-ai-to-media-production |url-status=live |access-date=19 Apr 2026 |website=Avid.com}}</ref>

This poses the danger that raw audio and video material of actors and documentary interview subjects, including moments before and after a take, off-the-record statements, and raw non-anonymized recordings of interviewees who speak on the conditon of anonymity for safety reasons, such as whistleblowers, are automatically sent to Google servers without their consent.

With direct integration into Media Composer, concerns that Gemini may be able to automate editing tasks previously done by manual review questions whether this partnership may replace video editors operating at any level of production. Additionally, generative tools included in the integration may bring the criticism and risks associated with generative tools in mass media production.

==Policies==
Avid has enacted several anti-consumer policies which are explained in more detail here:

===Software Product Model===
All Avid Software Products are using a subscription-based or a perpetual + support plan model. Those which have expired support plans for perpetual users cannot upgrade their software version past bug fix releases for their current given year and major release. Renewal contracts for perpetual users are usually fixed in 1-3 year renewals, requiring constant purchasing unless the user lapses every few years.<ref name=":0">{{Cite web |date=22 Apr 2026 |title=Pro Tools - Music Software |url=https://www.avid.com/pro-tools |url-status=live |access-date=22 Apr 2026 |website=Avid.com}}</ref><ref>{{Cite web |date=17 Sep 2025 |title=Software Updates + Support Plan upgrades FAQs |url=https://kb.avid.com/pkb/articles/FAQ/FAQs-1-Year-Upgrade-with-Software-Updates-Support-Plan |url-status=live |access-date=22 Apr 2026 |website=Avid Knowledge Base}}</ref>

===Avid Advantage Support System===
Avid's support system is complex and not all support options are available for all users. This table defines the support system and hierarchy.

Purchase of a Pro Tools Artist or Studio license, Media Composer Standard license, or Sibelius Artist and Ultimate license includes the Standard tier of support while there is an active Subscription or Software + Support Plan contract. Purchase of a Pro Tools Ultimate, Media Composer Ultimate license, or Avid NEXIS storage solution includes the ExpertPlus tier of support with an active plan. Purchase of a VENUE S6L system includes a 3-yr initial term for an Elite tier of support, with options for continuing support contracts.<ref>{{Cite web |date=26 Jun 2024 |title=Avid Advantage Support Plans |url=https://www.avid.com/support/avid-advantage-support-plans |url-status=live |access-date=16 Apr 2026 |website=Avid.com}}</ref><ref>{{Cite web |date=24 Sep 2025 |title=Venue S6L Avid Advantage Elite Supoort |url=https://www.avid.com/support/venue-s6l-avid-advantage-elite-support |url-status=live |access-date=16 Apr 2026 |website=Avid.com}}</ref>
{| class="wikitable"
|+
!Support Tier:
!No Plan/Expired Plan
!Standard
!ExpertPlus
!Elite
|-
|Availiability
|N/A
|24x7
|24x7
|24x7
|-
|Online Case Creation
|No
|Yes
|Yes
|Yes
|-
|Priority Phone Support
|No
|No
|Yes
|Yes
|-
|Case Response Time
|N/A
|24-48 hrs
|4 hrs
|1 hr
|-
|Software Upgrades
|No
|Yes
|Yes
|Yes
|-
|Critical Escalation
|N/A
|No
|Yes
|Yes
|-
|OnCue Incident Mangement
|N/A
|No
|Yes
|Yes
|-
|Proactive Project Assessment
|N/A
|No
|Yes
|Yes
|-
|Extended Hardware Coverage
|N/A
|Add-on
|Add-on
|Yes
|-
|For-fee Options
|ASC Only
|ASC, Advance
Exchange
Hardware Coverage
|Advance
Exchange
Hardware Coverage,
Onsite Support
|Onsite Support,
Dedicated Support
Expert, Avid Service
Account Manager
|-
|Self-Help Options
|Avid Knowledge Base,
Avid Forums
(Digidesign User Community,
Avid Video Community,
Sibelius Community)
|All
|All
|All
|}

===Hardware Restrictions===
Use of Avid's HDX series of hardware (HDX Core, MTRX Family, HD Native and legacy HD Devices) all require a Pro Tools Ultimate license to be able to interface with the hardware and a complete system requires at least one HDX Core card and one HD audio interface to be installed and connected. The interfaces use a proprietary connector called DigiLink Mini that can only link with Avid designed hardware or licensed hardware from 3rd parties. For MTRX devices, full compatibility with all Pro Tools tiers is possible but requires the Thunderbolt I/O card to be installed at a separate cost. Carbon Family devices require Pro Tools Studio or higher and operates on a custom [[wikipedia:Audio_Video_Bridging|Audio Video Bridge]] implementation.<ref>{{Cite web |date=17 Jun 2025 |title=Pro Tools Supported Audio Hardware and Control Surfaces |url=https://kb.avid.com/pkb/articles/Knowledge/Pro-Tools-Supported-Audio-Hardware-and-Control-Surfaces |url-status=live |access-date=22 Apr 2026 |website=Avid Knowledge Base}}</ref><ref>{{Cite web |date=Aug 2023 |title=Pro Tools {{!}} HDX Guide |url=https://resources.avid.com/SupportFiles/PT/Pro_Tools_HDX_Guide.pdf |url-status=live |access-date=22 Apr 2026 |website=Avid Support Files}}</ref><ref>{{Cite web |date=May 2024 |title=Pro Tools {{!}} Carbon Systems Guide |url=https://resources.avid.com/SupportFiles/PT/Pro_Tools_Carbon_Systems_Guide.pdf |url-status=live |access-date=22 Apr 2026 |website=Avid Support Files}}</ref>

Avid's NEXIS media storage and editing pool solution requires a license to function and integrate with Avid's software products. NEXIS solutions with an F-series component require either a perpetual modular engine license or subscription capacity license, whereas NEXIS | SDA+ solutions require a standard or advanced subscription capacity license. E-series component licensing is deterministic based on capacity needs and system configuration.<ref>{{Cite web |date=Oct 2025 |title=Avid NEXIS® Setup and Licensing Quick Start Guide v2 |url=https://resources.avid.com/SupportFiles/attach/AvidNEXIS/AvidNEXIS_Licensing_QSG_V2_October2025.pdf |url-status=live |access-date=22 Apr 2026 |website=Avid Support Files}}</ref>

===Proprietary Solutions===

*'''DigiLink Mini''' (HD/HDX Family digital interface connector)<ref>{{Cite web |date=22 Apr 2026 |title=DigiLink Cables |url=https://www.avid.com/products/DigiLink-Cables |url-status=live |access-date=22 Apr 2026 |website=Avid.com}}</ref>
*'''EUCON [Extended User Control]''' (Closed system of software and hardware integration, 3rd parties may integrate EUCON components into their applications but Avid manufactures the hardware and software control is one sided [EUCON controls software, but software cannot])<ref>{{Cite web |date=22 Apr 2026 |title=What is EUCON |url=https://www.avid.com/pro-tools/control-surfaces/what-is-eucon |url-status=live |access-date=22 Apr 2026 |website=Avid.com}}</ref>
*'''Avid DNx codec [formerly DNxHD and DNxHR]''' (Lossy post-production codec used for multi-gen video compositing with reduced storage and bandwidth limits; tailored for the pro video space in cinematography and broadcast)<ref>{{Cite web |date=21 Apr 2026 |title=Avid DNx naming scheme and data rates |url=https://kb.avid.com/pkb/articles/en_US/Knowledge/Avid-DNx-naming-scheme-and-data-rates |url-status=live |access-date=22 Apr 2026 |website=Avid Knowledge Base}}</ref> <small>[''Note: Download the whitepaper linked in the cite for full info on DNx'']</small>
*'''AAX Plugin Format [Avid Audio eXtention]''' (Exclusive plugin container format for Pro Tools and Media Composer, no compatibility with VST or AU plugins natively)<ref>{{Cite web |date=2026-04-03 |title=AAX (Avid Audio Extension) – Definition & Detailed Explanation – Audio Software Glossary |url=https://audiodramaproduction.com/audio-software-glossary/aax-avid-audio-extension/ |url-status=live |access-date=22 Apr 2026 |website=AudioDramaProduction.com}}</ref>

===Strict End of Life Policy===
Avid designed hardware falls under a fairly strict End of Sale and End of Life policy where a hardware unit will become fully obsolete within 5-6 years of the products End of Sale date. Once a product has become End of Life, it no longer receives any technical support, hardware coverage, or software/firmware updates on official support channels. The hardware may still function, but the user is responsible for further maintenance and resources are limited to the forums and knowledge base. This is not entirely a bad policy per se, however certain Avid products that do not perform well may end up with a short End of Sale date, effectively killing off official support for the product within 5 years or less. Avid NEXIS storage solutions are unique and are intended to be replaced every 5-6 years with support dropping after 5 years of active use or 6 years since purchase.<ref>{{Cite web |date=14 Apr 2026 |title=Avid End of Life Dates |url=https://kb.avid.com/pkb/articles/en_US/Knowledge/End-of-support-dates |url-status=live |access-date=16 Apr 2026 |website=Avid Knowledge Base}}</ref>

==Products==

===Pro Tools===
A Digital Audio Workstation used by many studios and installations for music composition, recording, music production, and video post-production.<ref name=":0" />

=====Pro Tools Systems=====

*Hardware
**Pro Tools HDX Core
**Pro Tools | MTRX II
**Pro Tools | MTRX Studio
**Pro Tools | Sync X
**Pro Tools | Carbon and Carbon Pre
*EUCON Control Surfaces
**Dock
**S1
**S4
**S6
*Pro Tools Tiers
**Pro Tools Intro - Free, feature limited software for demoing the core capabilities of Pro Tools
**Pro Tools Artist - Entry-level tier that offers most tools and features for small to medium scale creators
**Pro Tools Studio - Advanced tier that provides advanced tools for bigger creators and studios; support for some of Avid's higher tier hardware solutions
**Pro Tools Ultimate - Full feature set for creatives and installations that require the most compatibility and support for all of Avid's hardware solutions

===Sibelius===
A music notation and engraving software used by score composers for general and film scoring.<ref>{{Cite web |date=22 Apr 2026 |title=Sibelius - Notation Software |url=https://www.avid.com/sibelius |url-status=live |access-date=22 Apr 2026 |website=Avid.com}}</ref>

=====Sibelius Systems=====

*Sibelius Tiers
**Sibelius First - Free, feature limited tier for demoing the core features of Sibelius
**Sibelius Artist - Entry-level tier that offers the core tools for small to medium composers
**Sibelius Ultimate - Full feature set for larger scale composers and those working for film scoring

===Media Composer===
A non-linear editor (NLE) designed for post-production video work for TV and film workflows.<ref>{{Cite web |date=22 Apr 2026 |title=Media Composer - Professional Video Editing Software |url=https://www.avid.com/media-composer |url-status=live |access-date=22 Apr 2026 |website=Avid.com}}</ref>

====Media Composer Systems====

*Hardware
**Avid NEXIS
*EUCON Control Surfaces
**Dock
**S1
*Media Composer Tiers
**MC First - Free, feature limited tier for demoing the core features of Media Composer
**MC Standard - Standard set of tools that covers most independent and indie-scale video production
**MC Ultimate - Full toolset with support for remote integrations and team collaborations across a small team
**MC Enterprise - Full toolset with advanced integrations, collaboration, and roles that can manage an entire campus of editors

===VENUE===
Modular system designed for live sound and touring productions with advanced integration with Pro Tools systems.<ref>{{Cite web |date=22 Apr 2026 |title=VENUE {{!}} S6L |url=https://www.avid.com/products/venue-s6l-system |url-status=live |access-date=22 Apr 2026 |website=Avid.com}}</ref>

=====VENUE Systems=====

*VENUE Configurations
**Control Surfaces
***S6L-48D
***S6L-32D
***S6L-24D
***S6L-24C
***S6L-16C
**DSP Engines
***E6LX-256
***E6L-192
***E6LX-176
***E6L-144
***E6LX-128
***E6L-112
**I/O Racks
***STAGE 64
***STAGE 48
***STAGE 32
***STAGE 16
***LOCAL 16

===MediaCentral===
A suite of unified tools for newsroom events and live broadcast productions combining script-writing, automation, ingest, delivery, and collaboration in a single package.<ref>{{Cite web |date=22 Apr 2026 |title=MediaCentral {{!}} Media Workflow Mangement Software |url=https://www.avid.com/products/mediacentral |url-status=live |access-date=22 Apr 2026 |website=Avid.com}}</ref>

====MediaCentral Systems====

*Hardware
**Avid NEXIS
*Software Solutions
**Maestro - Real-time graphic control, design, and playout for live and studio broadcasts
**Avid | Stream IO - Scalable, software-based ingest and playout for SDI and IP solutions
**MC | Stream - Ingest and playout solution designed for IP integration with the MediaCentral family
**MC | Aquire - Dedicated ingest control and management solution
**MC | Publisher - Dedicated publishing solution for digital platforms
**MC | Newsroom Management - Dedicated newsroom computer system (NRCS) for managing all production stages
**MC | Production Management - Management software for automation, permission security, media control, and collaboration across productions teams
**Wolftech News - Toolset for production planning, resource management, and process streamlining for time-sensitive productions

==References==
{{Reflist}}

[[Category:{{PAGENAME}}]]

Category:You Need A Budget

2026-04-23T00:57:39Z

Mr Pollo: Created page with "Category:Software companies"

[[Category:Software companies]]

Meraki MS390

2026-04-23T00:56:31Z

Mr Pollo:

{{Stub}}
{{ProductCargo
|Company=Cisco Systems, Inc., Meraki
|ProductLine=MS
|ReleaseYear=2019
|InProduction=No
|ArticleType=Product
|Category=Subscription, Computers
|Logo=Ms390.png
|Website=https://documentation.meraki.com/Switching/MS_-_Switches/Product_Information/Overviews_and_Datasheets/MS390_Datasheet
|Description=Top of the line Enterprise grade cloud managed layer 3 ethernet network switch.
}}

The '''Meraki MS390''' is a high-end series of Layer 3 network switches manufactured by Cisco Meraki from 2019-2025. Unlike every other switch sold under the Meraki branding at the time, it was based on Catalyst hardware and software. There are many variants in the MS390 series, but all share the same platform and firmware. These switches share identical hardware and software based off of the Cisco Catalyst 9300 series of switches. The 9300 series was originally designed to be configured locally with a console port. The MS390 has a functional console port and runs a very similar firmware, but [[Cisco]] has locked all access to it via software blocks.

==Consumer impact summary==
{{Ph-C-CIS}}
The following are some concerns regarding end-user rights for this series of switches:

*Cloud licensing is required to use product.
*Product will be non-functional after EOL date of Mar 28, 2032.<ref>{{Cite web |author= |title=Meraki End-of-Life (EOL) Products and Dates |url=https://documentation.meraki.com/Platform_Management/Product_Information/End-of-Life_Notices/Meraki_End-of-Life_(EOL)_Products_and_Dates |website=[[Cisco Meraki]] |date= |access-date=11 Apr 2026 |url-status=live |archive-url=https://web.archive.org/web/20260212035817/https://documentation.meraki.com/Platform_Management/Product_Information/End-of-Life_Notices/Meraki_End-of-Life_%28EOL%29_Products_and_Dates |archive-date=12 Feb 2026}}</ref>
*There is no official way to configure device locally using the console port or otherwise.

==See also==
{{Ph-C-SA}}

==References==
{{Reflist}}

[[Category:{{PAGENAME}}]]
[[Category:Discontinued products]]

First Press Games not producing goods paid for

2026-04-23T00:56:05Z

Mr Pollo:

{{IncidentCargo
|Company=First Press Games
|Status=Active
|ProductLine=Nintendo Switch
|Product=Nintendo Switch Games
|ArticleType=Product
|Type=Scam
|Description=First Press Games does not send out pre-orders ever (after many years), and will not respond to refund requests.
}}
[[First Press Games]] is a limited physical game production company that (almost) never sends out anything they claim to be selling even after 3-6 years of waiting for them to produce it.

==Background==
First Press Games is a German company that sells physical video games in limited production runs.<ref>{{Cite web |title=Imprint |url=https://firstpressgames.com/pages/imprint |url-status=live |access-date=2026-04-10 |website=[[First Press Games]]}}</ref> They are one of the many companies who sell these sort of limited pre-orders of physical games. The vast majority of products they have up for pre-order on their site have been up and purchasable for many years, however they have shipped out a very low amount of copies of games. The biggest game they have sold to date is Chained Echoes by Mattias Linda.

==Pre-orders Never Sent Out, No Response to Refund Requests==
According to reports from many consumers<ref>{{Cite web |date=2024-05-30 |title=Slawomir Mionskowski Stole Your Money. First Press Games Ghosts more Refund Requests/Developers |url=https://seafoamgaming.com/2024/05/30/slawomir-mionskowski-stole-your-money-first-press-games-ghosts-more-refund-requests-developers/ |url-status=live |access-date=2026-04-10 |website=[[Seafoam Gaming]]}}</ref><ref>{{Cite web |title=First Press Games Trustpilot Reviews |url=https://ca.trustpilot.com/review/firstpressgames.com |url-status=live |access-date=2026-04-10 |website=[[Trustpilot]]}}</ref><ref>{{Cite web |last=Smash JT |date=2024-04-16 |title=First Press Games SCAM |url=https://www.smashjt.com/post/first-press-games-scam |url-status=live |access-date=2026-04-10 |website=[[Smash JT]]}}</ref><ref>{{Cite web |last=Seafoam Gaming |date=2023-12-14 |title=First Press Games is Ghosting Indie Developers (Project Blue, Mindseize, POWA), not paying them |url=https://www.resetera.com/threads/first-press-games-is-ghosting-indie-developers-project-blue-mindseize-powa-not-paying-them.795237/ |url-status=live |access-date=2026-04-10 |website=[[ResetEra]]}}</ref>, First Press Games almost never sends out the products they advertise for pre-order. They also ignore refund requests emailed to them. If an email response ever comes, it will be telling the sender to wait longer. Chained Echoes, the biggest game they've sold, have only shipped out a partial amount of the PS4 edition of the game, despite according to them they having the chips and cases for the Switch version of this game since 2024. It has been speculated that they use pre-orders as a pyramid scheme to fund new game releases, and only ship out games/produce games if they have the funds to do so from pre-orders. In short, essentially everyone who has ordered a game from this company from 2022 to now has not received what they ordered, and it is advisable not to order anything from this company, or if you already did, get a refund from your payment processor.

===First Press Games's response===
The company has claimed over and over various excuses<ref>{{Cite web |title=News |url=https://firstpressgames.com/blogs/news |url-status=live |access-date=2026-04-10 |website=[[First Press Games]]}}</ref><ref>{{Cite web |title=First Press Games |url=https://x.com/FirstPressGames |url-status=live |access-date=2026-04-10 |website=[[X]] (formerly Twitter)}}</ref> for not producing or sending out their games via their twitter account or blog, such as the COVID19 pandemic, printing service issues, lack of employees, and many more, but the multi-year delays and delays on sending out games they put up for preorder as far back as 2019 lend credence to the idea that this company doesn't intend to ever send out anything, or doesn't have the funds to do so, or if they do have the funds, want to keep these funds.
==Lawsuit==
The creator of Chained Echoes, Matias Linda, has announced<ref>{{Cite web |last=Parker |first=Lewis |date=2026-03-11 |title=Chained Echoes Dev ‘Preparing A Lawsuit’ Against First Press Games For Failing To Make Physical Copies |url=https://kotaku.com/chained-echoes-physical-copies-kickstarter-first-press-games-lawsuit-2000677973 |url-status=live |access-date=2026-04-10 |website=[[Kotaku]]}}</ref> he will seek legal action against First Press Games due to their actions in not producing his game as many people are directing their anger towards him over their lack of delivery. However there is no further info or action as of yet.

==Consumer response==
Consumers are consistently reporting that they never receive anything from First Press Games, and that ordering from this company should be avoided as such.
==References==
{{reflist}}

{{Ph-I-C}}
[[Category:First Press Games]]