Consumer Rights Wiki - User contributions [en]

Talk:Sandisk disables IXpand drive app

2026-02-07T13:33:45Z

Notsure: /* another artificial that needs work */ new section

== another artificial that needs work ==

ok so i have talked to customers, i have used brand new in the box models and had this exact thing happen purely because of the app update, i have some reviews but sourcing this article is an absolute pain, i am either going dumpster diving through reviews which while backing my up isn't in keeping with source reliability and introduces problems when customers talk about unrelated problems. maybe the consumer rights page could introduce some kind of polling function because i doubt mainstream stories are going to remain impartial enough to be used, as it is i doubt that everyone is going to see something then do two hours worth of research to work out if they have enough evidence to say something, creating some king of system where people can simply put their piece up, have some kind of statistical verification to show that real other people this problem and a tech guy to investigate that problem and put the evidence up for us to source would improve thing a bit, idk, what is everyone else's thought [[User:Notsure|Notsure]] ([[User talk:Notsure|talk]]) 13:33, 7 February 2026 (UTC)

Sandisk disables IXpand drive app

2026-02-07T13:17:30Z

Notsure:

{{IncidentCargo
|Company=sandisk
|StartDate=2025-04-30
|Status=Pending Resolution
|ProductLine=iXpand Flash Drive
|Product=iXpand Drive Go, iXpand Drive Luxe, iXpand Flash Drive flip
|ArticleType=Product
|Type=Functionality of old drives
|Description=Forced change from "iXpand Flash Drive" app to "SANDISK Memory zone" breaks compatability with older iXpand drives
}}

{{StubNotice}}

SanDisk has officially deprecated support for the legacy "iXpand Drive" application. Existing users are now prompted via a mandatory pop-up to migrate to the new SanDisk Memory Zone app. However, the new app has introduced significant compatibility issues with legacy Lightning-based iXpand drives

==Background==
SanDisk’s iXpand Flash Drive
line, including the iXpand Drive Go, Luxe, and Flip models, was designed to provide external storage and automatic backup for iPhone and iPad users via a dedicated iXpand Drive App. These devices rely on proprietary software to bypass iOS file system limitations for direct media playback and photo backups.

==Incident==
On 30 April 2025, SanDisk officially ended support for the iXpand Drive App
<ref name="SanDiskEOS">{{cite web |url=https://support-en.sandisk.com/app/answers/detailweb/a_id/52267/~/ixpand-drive-app-end-of-support |title=iXpand Drive App End of Support |publisher=SanDisk Support |access-date=2025-05-01}}</ref>
, removing it from the Apple App Store. The company began a forced transition to the SanDisk Memory Zone app. This shift created significant functionality issues for older drives, as the company says some legacy hardware requires a firmware update to be recognised by the new app
<ref name="FirmwareUpdate">{{cite web |url=https://support-en.sandisk.com/app/answers/detailweb/a_id/52005/~/steps-to-resolve-a-drive-not-detected-in-memory-zone-for-ios |title=Steps to Resolve Drive Not Detected in Memory Zone |publisher=SanDisk Support |access-date=2025-05-01}}</ref>
. Users have reported that the transition essentially "breaks" the plug-and-play compatibility they originally purchased, particularly for older Lightning-based devices.
<ref name="RedditConsumer">{{cite web |url=https://www.reddit.com/r/sandisk/comments/1k6kc3p/just_learned_theyre_ending_ixpand_app_what/
|title=Consumer Discussion on iXpand App Removal |publisher=Reddit |access-date=2025-05-01}}</ref> <ref>Author use of app and customer accounts, may 2025</ref>

==SanDisk's Response==
SanDisk stated that the transition is part of a commitment to newer products that better fit current user needs. The company advises that:

- Users can continue to use the old app if already installed, but it will no longer receive updates.
- Data can still be accessed via the iOS Files App or on Windows/macOS, though this removes the automated backup features of the original app.
- A Firmware Update may be required for certain iXpand Luxe
and Phone Drive
- models to function with the new Memory Zone app.

==Consumer response==
Consumers have expressed frustration over the perceived planned obsolescence of their hardware. Key complaints include:

Reduced Functionality: The Memory Zone app reportedly lacks the real-time download progress and robust search features of the original software.
Performance Issues: Users have noted slow loading times, choppy video playback, and frequent disconnections when using the new interface.
Compatibility Gaps: Some users found that their specific drive serial numbers starting with legacy codes are not fully supported by the new software ecosystem.

==References==
{{reflist}}

{{Ph-I-C}}

Sandisk disables IXpand drive app

2026-02-07T11:54:49Z

Notsure: Forced change from "iXpand Flash Drive" app to "SANDISK Memory zone" breaks comparability with older flash drives

Vodafone disables IPv4 support on mobile broadband network

2026-02-07T11:35:43Z

Notsure:

{{StubNotice}}

==Background==
Vodafone Australia is a major telecommunications provider offering cellular data services via SIM-based mobile plans and fixed-wireless 4G/5G routers. Historically, Vodafone has positioned itself as a value-driven competitor to Telstra and Optus, often trading lower price points for a more condensed geographic coverage footprint.<ref>WhistleOut, "Who has the best mobile coverage?", https://www.whistleout.com.au/MobilePhones/Guides/who-has-the-best-mobile-coverage</ref>

==Incident==
As of June 2025, Vodafone has moved to deprecate native IPv4 addressing on its mobile broadband APNs. While modern smartphones and PC operating systems utilize dual-stack or transition mechanisms (like DNS64/NAT64) to maintain connectivity, many legacy devices lack the internal protocol stack to communicate over an IPv6-only network.

Testing conducted by a consumer advocate, author of this article confirmed that the following devices fail to negotiate a connection when behind a Vodafone 4G/5G gateway:
*<nowiki>**Gaming Consoles:** PlayStation 4 and Nintendo Switch (specifically affecting connection to Nintendo store ).</nowiki>
*<nowiki>**Smart Media:** Various legacy Smart TV platforms and older IoT hardware.</nowiki>

This follows a long-standing history of inconsistent IPv4/IPv6 implementation within Vodafone's infrastructure, which has previously caused routing issues for Australian consumers.<ref>Whirlpool Forums, "Vodafone IPv6," https://forums.whirlpool.net.au/archive/2770930</ref>

==Vodafone's response==
Vodafone technical support has stated that the removal of native IPv4 is a necessary step due to the global exhaustion of IPv4 addresses. Support representatives have indicated that IPv4 is considered a legacy protocol and suggested that competitors such as Telstra and Optus are moving toward similar IPv6-primary architectures.<ref>Direct correspondence with Vodafone Technical Support, June 2025</ref>

==Possible Resolutions==
Affected consumers may attempt the following workarounds to restore connectivity for non-IPv6 devices:
*<nowiki>**APN Modification:** Manually forcing the APN protocol to "IPv4" in router settings (though this is increasingly being blocked at the network level).</nowiki>
*<nowiki>**Layer 3 Translation:** Utilizing a Cisco router, Adaptive Security Appliance (ASA), or a Linux-based gateway to perform Network Address Translation (NAT) or tunneling.</nowiki>
*<nowiki>**VPN Tunnels:** Using a router-level VPN that provides a consistent IPv4 endpoint for the local network. </nowiki><ref>Cisco Troubleshooting, "Understanding Nat64" https://www.cisco.com/c/en/us/support/docs/ip/network-address-translation-nat/217208-understanding-nat64-and-its-configuratio.html </ref>

==References==
{{reflist}}

{{Ph-I-C}}

Vodafone disables IPv4 support on mobile broadband network

2026-02-07T11:35:07Z

Notsure:

{{stub notice}}

==Background==
Vodafone Australia is a major telecommunications provider offering cellular data services via SIM-based mobile plans and fixed-wireless 4G/5G routers. Historically, Vodafone has positioned itself as a value-driven competitor to Telstra and Optus, often trading lower price points for a more condensed geographic coverage footprint.<ref>WhistleOut, "Who has the best mobile coverage?", https://www.whistleout.com.au/MobilePhones/Guides/who-has-the-best-mobile-coverage</ref>

==Incident==
As of June 2025, Vodafone has moved to deprecate native IPv4 addressing on its mobile broadband APNs. While modern smartphones and PC operating systems utilize dual-stack or transition mechanisms (like DNS64/NAT64) to maintain connectivity, many legacy devices lack the internal protocol stack to communicate over an IPv6-only network.

Testing conducted by a consumer advocate, author of this article confirmed that the following devices fail to negotiate a connection when behind a Vodafone 4G/5G gateway:
*<nowiki>**Gaming Consoles:** PlayStation 4 and Nintendo Switch (specifically affecting connection to Nintendo store ).</nowiki>
*<nowiki>**Smart Media:** Various legacy Smart TV platforms and older IoT hardware.</nowiki>

This follows a long-standing history of inconsistent IPv4/IPv6 implementation within Vodafone's infrastructure, which has previously caused routing issues for Australian consumers.<ref>Whirlpool Forums, "Vodafone IPv6," https://forums.whirlpool.net.au/archive/2770930</ref>

==Vodafone's response==
Vodafone technical support has stated that the removal of native IPv4 is a necessary step due to the global exhaustion of IPv4 addresses. Support representatives have indicated that IPv4 is considered a legacy protocol and suggested that competitors such as Telstra and Optus are moving toward similar IPv6-primary architectures.<ref>Direct correspondence with Vodafone Technical Support, June 2025</ref>

==Possible Resolutions==
Affected consumers may attempt the following workarounds to restore connectivity for non-IPv6 devices:
*<nowiki>**APN Modification:** Manually forcing the APN protocol to "IPv4" in router settings (though this is increasingly being blocked at the network level).</nowiki>
*<nowiki>**Layer 3 Translation:** Utilizing a Cisco router, Adaptive Security Appliance (ASA), or a Linux-based gateway to perform Network Address Translation (NAT) or tunneling.</nowiki>
*<nowiki>**VPN Tunnels:** Using a router-level VPN that provides a consistent IPv4 endpoint for the local network. </nowiki><ref>Cisco Troubleshooting, "Understanding Nat64" https://www.cisco.com/c/en/us/support/docs/ip/network-address-translation-nat/217208-understanding-nat64-and-its-configuratio.html </ref>

==References==
{{reflist}}

{{Ph-I-C}}

Talk:Vodafone disables IPv4 support on mobile broadband network

2026-02-07T11:11:02Z

Notsure: /* Ok this is my first article and it clearly needs some work */

== Ok this is my first article and it clearly needs some work ==

this took me a while to get a barely readable format, and i am aware that doesn't meet a lot of the standards that other pages have, but this is my experience based vodaphone abruptly dropping connection on most of my devices overnight without warning and followup with there staff where they essentially said this is a feature of their network not a bug, coming to a network near you, and if nothing else it could represent a massive increase of ewaste for people who cant afford to get nbn or a phone line place, which makes me feel like some version of it should be on this wiki [[User:Notsure|Notsure]] ([[User talk:Notsure|talk]]) 11:09, 7 February 2026 (UTC)

Talk:Vodafone disables IPv4 support on mobile broadband network

2026-02-07T11:09:57Z

Notsure: /* Ok this is my first article and it clearly needs some work */ new section

== Ok this is my first article and it clearly needs some work ==

this took me a while to get a barely readable format, and i am aware that doesn't meet a lot of the standards that other pages have, but this is my experience based vodaphone randomly dropping connection on most of my devices overnight without warning and followup with there staff where they essentially said this is a feature of their network not a bug, coming to a network near you, and if nothing else it could represent a massive increase of ewaste for people who cant afford to get nbn or a phone line place, which makes me feel like some version of it should be on this wiki [[User:Notsure|Notsure]] ([[User talk:Notsure|talk]]) 11:09, 7 February 2026 (UTC)

Vodafone disables IPv4 support on mobile broadband network

2026-02-07T11:02:57Z

Notsure:

<nowiki>{{IncidentCargo
|Company=Vodafone, Telstra, Optus
|StartDate=2025-06-01
|Status=Active
|Product=Mobile Broadband
|ArticleType=Service
|Type=Discontinued Support
|Description=Vodafone removed ipv4 on mobile broadband networks stoping older devices connecting to the internet}</nowiki>

==Background==
Vodafone Australia is a major telecommunications provider offering cellular data services via SIM-based mobile plans and fixed-wireless 4G/5G routers. Historically, Vodafone has positioned itself as a value-driven competitor to Telstra and Optus, often trading lower price points for a more condensed geographic coverage footprint.<ref>WhistleOut, "Who has the best mobile coverage?", https://www.whistleout.com.au/MobilePhones/Guides/who-has-the-best-mobile-coverage</ref>

==Incident==
As of June 2025, Vodafone has moved to deprecate native IPv4 addressing on its mobile broadband APNs. While modern smartphones and PC operating systems utilize dual-stack or transition mechanisms (like DNS64/NAT64) to maintain connectivity, many legacy devices lack the internal protocol stack to communicate over an IPv6-only network.

Testing conducted by a consumer advocate, author of this article confirmed that the following devices fail to negotiate a connection when behind a Vodafone 4G/5G gateway:
*<nowiki>**Gaming Consoles:** PlayStation 4 and Nintendo Switch (specifically affecting connection to Nintendo store ).</nowiki>
*<nowiki>**Smart Media:** Various legacy Smart TV platforms and older IoT hardware.</nowiki>

This follows a long-standing history of inconsistent IPv4/IPv6 implementation within Vodafone's infrastructure, which has previously caused routing issues for Australian consumers.<ref>Whirlpool Forums, "Vodafone IPv6," https://forums.whirlpool.net.au/archive/2770930</ref>

==Vodafone's response==
Vodafone technical support has stated that the removal of native IPv4 is a necessary step due to the global exhaustion of IPv4 addresses. Support representatives have indicated that IPv4 is considered a legacy protocol and suggested that competitors such as Telstra and Optus are moving toward similar IPv6-primary architectures.<ref>Direct correspondence with Vodafone Technical Support, June 2025</ref>

==Possible Resolutions==
Affected consumers may attempt the following workarounds to restore connectivity for non-IPv6 devices:
*<nowiki>**APN Modification:** Manually forcing the APN protocol to "IPv4" in router settings (though this is increasingly being blocked at the network level).</nowiki>
*<nowiki>**Layer 3 Translation:** Utilizing a Cisco router, Adaptive Security Appliance (ASA), or a Linux-based gateway to perform Network Address Translation (NAT) or tunneling.</nowiki>
*<nowiki>**VPN Tunnels:** Using a router-level VPN that provides a consistent IPv4 endpoint for the local network. </nowiki><ref>Cisco Troubleshooting, "Understanding Nat64" https://www.cisco.com/c/en/us/support/docs/ip/network-address-translation-nat/217208-understanding-nat64-and-its-configuratio.html </ref>

==References==
{{reflist}}

{{Ph-I-C}}

Vodafone disables IPv4 support on mobile broadband network

2026-02-07T11:00:44Z

Notsure: hopefully fixed formating

<nowiki>{{IncidentCargo
|Company=Vodafone, Telstra, Optus
|StartDate=2025-06-01
|Status=Active
|Product=Mobile Broadband
|ArticleType=Service
|Type=Discontinued Support
|Description=Vodafone has dropped support for ipv4 on mobile broadband networks, this stops older devices connecting to the internet on their mobile broadband network}}</nowiki>

==Background==
Vodafone Australia is a major telecommunications provider offering cellular data services via SIM-based mobile plans and fixed-wireless 4G/5G routers. Historically, Vodafone has positioned itself as a value-driven competitor to Telstra and Optus, often trading lower price points for a more condensed geographic coverage footprint.<ref>WhistleOut, "Who has the best mobile coverage?", https://www.whistleout.com.au/MobilePhones/Guides/who-has-the-best-mobile-coverage</ref>

==Incident==
As of June 2025, Vodafone has moved to deprecate native IPv4 addressing on its mobile broadband APNs. While modern smartphones and PC operating systems utilize dual-stack or transition mechanisms (like DNS64/NAT64) to maintain connectivity, many legacy devices lack the internal protocol stack to communicate over an IPv6-only network.

Testing conducted by a consumer advocate, author of this article confirmed that the following devices fail to negotiate a connection when behind a Vodafone 4G/5G gateway:
*<nowiki>**Gaming Consoles:** PlayStation 4 and Nintendo Switch (specifically affecting connection to Nintendo store ).</nowiki>
*<nowiki>**Smart Media:** Various legacy Smart TV platforms and older IoT hardware.</nowiki>

This follows a long-standing history of inconsistent IPv4/IPv6 implementation within Vodafone's infrastructure, which has previously caused routing issues for Australian consumers.<ref>Whirlpool Forums, "Vodafone IPv6," https://forums.whirlpool.net.au/archive/2770930</ref>

==Vodafone's response==
Vodafone technical support has stated that the removal of native IPv4 is a necessary step due to the global exhaustion of IPv4 addresses. Support representatives have indicated that IPv4 is considered a legacy protocol and suggested that competitors such as Telstra and Optus are moving toward similar IPv6-primary architectures.<ref>Direct correspondence with Vodafone Technical Support, June 2025</ref>

==Possible Resolutions==
Affected consumers may attempt the following workarounds to restore connectivity for non-IPv6 devices:
*<nowiki>**APN Modification:** Manually forcing the APN protocol to "IPv4" in router settings (though this is increasingly being blocked at the network level).</nowiki>
*<nowiki>**Layer 3 Translation:** Utilizing a Cisco router, Adaptive Security Appliance (ASA), or a Linux-based gateway to perform Network Address Translation (NAT) or tunneling.</nowiki>
*<nowiki>**VPN Tunnels:** Using a router-level VPN that provides a consistent IPv4 endpoint for the local network. </nowiki><ref>Cisco Troubleshooting, "Understanding Nat64" https://www.cisco.com/c/en/us/support/docs/ip/network-address-translation-nat/217208-understanding-nat64-and-its-configuratio.html </ref>

==References==
{{reflist}}

{{Ph-I-C}}

Vodafone disables IPv4 support on mobile broadband network

2026-02-07T10:59:48Z

Notsure:

{{IncidentCargo
|Company=Vodafone, Telstra, Optus
|StartDate=2025-06-01
|Status=Active
|Product=Mobile Broadband
|ArticleType=Service
|Type=Discontinued Support
|Description=Vodafone has dropped support for ipv4 on mobile broadband networks, this stops older devices connecting to the internet on their mobile broadband network

==Background==
Vodafone Australia is a major telecommunications provider offering cellular data services via SIM-based mobile plans and fixed-wireless 4G/5G routers. Historically, Vodafone has positioned itself as a value-driven competitor to Telstra and Optus, often trading lower price points for a more condensed geographic coverage footprint.<ref>WhistleOut, "Who has the best mobile coverage?", https://www.whistleout.com.au/MobilePhones/Guides/who-has-the-best-mobile-coverage</ref>

==Incident==
As of June 2025, Vodafone has moved to deprecate native IPv4 addressing on its mobile broadband APNs. While modern smartphones and PC operating systems utilize dual-stack or transition mechanisms (like DNS64/NAT64) to maintain connectivity, many legacy devices lack the internal protocol stack to communicate over an IPv6-only network.

Testing conducted by a consumer advocate, author of this article confirmed that the following devices fail to negotiate a connection when behind a Vodafone 4G/5G gateway:
* **Gaming Consoles:** PlayStation 4 and Nintendo Switch (specifically affecting connection to Nintendo store ).
* **Smart Media:** Various legacy Smart TV platforms and older IoT hardware.

This follows a long-standing history of inconsistent IPv4/IPv6 implementation within Vodafone's infrastructure, which has previously caused routing issues for Australian consumers.<ref>Whirlpool Forums, "Vodafone IPv6," https://forums.whirlpool.net.au/archive/2770930</ref>

==Vodafone's response==
Vodafone technical support has stated that the removal of native IPv4 is a necessary step due to the global exhaustion of IPv4 addresses. Support representatives have indicated that IPv4 is considered a legacy protocol and suggested that competitors such as Telstra and Optus are moving toward similar IPv6-primary architectures.<ref>Direct correspondence with Vodafone Technical Support, June 2025</ref>

==Possible Resolutions==
Affected consumers may attempt the following workarounds to restore connectivity for non-IPv6 devices:
* **APN Modification:** Manually forcing the APN protocol to "IPv4" in router settings (though this is increasingly being blocked at the network level).
* **Layer 3 Translation:** Utilizing a Cisco router, Adaptive Security Appliance (ASA), or a Linux-based gateway to perform Network Address Translation (NAT) or tunneling.
* **VPN Tunnels:** Using a router-level VPN that provides a consistent IPv4 endpoint for the local network. <ref>Cisco Troubleshooting, "Understanding Nat64" https://www.cisco.com/c/en/us/support/docs/ip/network-address-translation-nat/217208-understanding-nat64-and-its-configuratio.html </ref>

==References==
{{reflist}}

{{Ph-I-C}}

Vodafone disables IPv4 support on mobile broadband network

2026-02-07T10:49:56Z

Notsure:

{{IncidentCargo
|Company=Vodafone, Telstra, Optus
|StartDate=2025-06-01
|Status=Active
|Product=Mobile Broadband
|ArticleType=Service
|Type=Discontinued Support
|Description=Vodafone has dropped support for ipv4 on mobile broadband networks, this stops older devices connecting to the internet on their mobile broadband network
}}
{{Ph-I-Int}}
==Background==
Vodafone Australia is a major telecommunications provider offering cellular data services via SIM-based mobile plans and fixed-wireless 4G/5G routers. Historically, Vodafone has positioned itself as a value-driven competitor to Telstra and Optus, often trading lower price points for a more condensed geographic coverage footprint.<ref>WhistleOut, "Who has the best mobile coverage?", https://www.whistleout.com.au/MobilePhones/Guides/who-has-the-best-mobile-coverage</ref>

==[Incident]==
As of June 2025, Vodafone has moved to deprecate native IPv4 addressing on its mobile broadband APNs. While modern smartphones and PC operating systems utilize dual-stack or transition mechanisms (like DNS64/NAT64) to maintain connectivity, many legacy devices lack the internal protocol stack to communicate over an IPv6-only network.

Testing conducted by a consumer advocate, author of this article confirmed that the following devices fail to negotiate a connection when behind a Vodafone 4G/5G gateway:
* **Gaming Consoles:** PlayStation 4 and Nintendo Switch (specifically affecting connection to Nintendo store ).
* **Smart Media:** Various legacy Smart TV platforms and older IoT hardware.

This follows a long-standing history of inconsistent IPv4/IPv6 implementation within Vodafone's infrastructure, which has previously caused routing issues for Australian consumers.<ref>Whirlpool Forums, "Vodafone IPv6," https://forums.whirlpool.net.au/archive/2770930</ref>

===Vodafone's response===
Vodafone technical support has stated that the removal of native IPv4 is a necessary step due to the global exhaustion of IPv4 addresses. Support representatives have indicated that IPv4 is considered a legacy protocol and suggested that competitors such as Telstra and Optus are moving toward similar IPv6-primary architectures.<ref>Direct correspondence with Vodafone Technical Support, June 2025</ref>

==[Possible resolutions]==
==Possible Resolutions==
Affected consumers may attempt the following workarounds to restore connectivity for non-IPv6 devices:
* **APN Modification:** Manually forcing the APN protocol to "IPv4" in router settings (though this is increasingly being blocked at the network level).
* **Layer 3 Translation:** Utilizing a Cisco router, Adaptive Security Appliance (ASA), or a Linux-based gateway to perform Network Address Translation (NAT) or tunneling.
* **VPN Tunnels:** Using a router-level VPN that provides a consistent IPv4 endpoint for the local network.

==References==
{{reflist}}

{{Ph-I-C}}

Vodafone disables IPv4 support on mobile broadband network

2026-02-07T09:45:20Z

Notsure: Vodafone stops older devices connecting to the internet