Consumer Rights Wiki - User contributions [en]

Bosch cloud dishwasher incident

2026-03-31T10:56:01Z

ServantsOfTheOilDragon: /* Feature Restrictions and Cloud Dependency */ Addition of data collection conducted by linked app Home Connect

{{SloppyAI}}
{{IncidentCargo
|Company=Bosch
|StartDate=
|EndDate=
|Status=
|ProductLine=
|Product=
|ArticleType=
|Type=Cloud
|Description=
}}
Home Connect is [[Bosch]]'s cloud based smart home control system used in select

{{ProductCargo|Logo=Bosch-dishwasher-good.png}}

The Bosch 500 series<ref>{{Cite web |last=De Lara |first=Andrew |date=2025-06-22 |title=Bosch Unveils All-New 500 Series Dishwasher Line |url=https://us.bosch-press.com/pressportal/us/en/press-release-28416.html |access-date=2026-03-31 |website=Bosch}}</ref> is a range of dishwashers sold as premium smart appliances, focusing on their convenience and ease of use through the use of the Home Connect app. This, however, comes with the requirement of connecting the dishwasher to Wi-Fi and registering for the Home Connect app to use core functionality of the dishwasher, including the rinse cycles, eco mode, and delay start without any options to control through physical buttons. The previous models before the 500 series still had the ability to control full device functionality with physical controls, allowing users an option to connect with the smart features advertised. This now locks users out of functionality of a device they own, requiring them to register with Home Connect and to connect the dishwasher to the Internet.<ref>{{Cite web |last=geerling |first=Jeff |date=2025-03-24 |title=I won't connect my dishwasher to your stupid cloud |url=https://www.jeffgeerling.com/blog/2025/i-wont-connect-my-dishwasher-your-stupid-cloud/ |url-status=live |archive-url=https://web.archive.org/web/20260116115029/https://www.jeffgeerling.com/blog/2025/i-wont-connect-my-dishwasher-your-stupid-cloud/ |archive-date=2026-01-06 |access-date=2026-03-31 |website=JeffGeerling.com}}</ref> This brings in multiple concerns, including user privacy and the longevity of device support, as a lack of updates or servers shutting down will render the device non-functional.

==Background==
After the premature failure of his GE Amana dishwasher—an example of [[planned obsolescence]] marked by recurring power issues and deteriorating components—tech blogger Jeff Geerling was forced to replace it. Acting on Consumer Reports' recommendations and local availability, he purchased a Bosch 500 series dishwasher. The installation was generally straightforward; the design featured a plastic base for smooth positioning and improved routing for hoses and wiring. However, the new unit also introduced an unexpected drawback: many of its advanced functions are locked behind a mandatory cloud service.

==Feature Restrictions and Cloud Dependency==
With the Bosch 500 series dishwasher, several key functions are accessible only through the Home Connect app:
*'''Advanced Wash Settings''': Functions such as rinse, machine care (self-cleaning), half-load, eco mode, and delay start are not available on the built-in control panel but require activation via the Home Connect app.
*'''Touch Sensor Controls''': Replacing the tactile buttons of older models, the new touch sensors often require multiple resets and a longer boot-up period.
*'''Mandatory Wi‑Fi Connectivity''': To utilize these features, users must connect the appliance to Wi‑Fi and set up a cloud account, thus permitting remote control and access over the Internet.<ref name="jeff_geerling">{{Cite web |title=I won't connect my dishwasher to your stupid cloud |url=https://www.jeffgeerling.com/blog/2025/i-wont-connect-my-dishwasher-your-stupid-cloud |archive-url=http://web.archive.org/web/20260116115029/https://www.jeffgeerling.com/blog/2025/i-wont-connect-my-dishwasher-your-stupid-cloud/ |archive-date=16 Jan 2026}}</ref>
*'''Data Collection:''' Home Connect collects numerous data points, including how you use your device. Data collected includes: how often you use the application (programs selected, frequency of use); app interaction data (features used, session duration); location and regional settings; user account information; and device identifiers. This data is collected for various reasons, including behavioral profiling, household patterns, and lifestyle inference, which will then be sold for advertising purposes.<ref>{{Cite web |date=2026-03-31 |title=Data Protection Information |url=https://www.home-connect.com/global/meta-pages/data-protection |url-status=live |access-date=2026-03-31 |website=Home-Connect}}</ref>

==Criticism and Controversy==
The dependence on cloud connectivity for core dishwasher functions has drawn widespread criticism:
*'''Loss of Direct Control''': Essential operations that were once managed via physical buttons now require navigation through an app.
*'''Planned Obsolescence Concerns''': The integration of cloud-based controls suggests a future where support for these services might be discontinued or shifted to a subscription model, potentially shortening the appliance’s effective lifespan.
*'''Certain features rely on an online service:''' if the Bosch Home connect servers are ever inaccessible or get shutdown users may no longer be able to use certain features of their dishwasher.
*'''Privacy and Security Risks''': Forcing an Internet connection onto a household appliance expands the attack surface of home networks, raising concerns about data security.
*'''User Experience Frustrations''': The extra steps needed to activate everyday functions—such as running a simple rinse cycle—have been described as unnecessarily complicated and counterintuitive.

==Community Response and Workarounds==
In light of the frustration over Home Connect's limitations, users have explored several alternatives:
*'''Bypassing Cloud Features''': Some consumers choose to ignore the app-based functionalities, operating the dishwasher solely via its limited native controls despite sacrificing advanced functions.
*'''Network Segregation''': Technically adept users have attempted to mitigate security risks by isolating the dishwasher on a dedicated IoT VLAN, although this is not a viable solution for most.
*'''Third-Party Solutions''': Early efforts have been made to reverse engineer the Home Connect API (such as through projects like [https://github.com/osresearch/hcpy HCPY]), yet these methods require significant technical know-how and lack official support.

==Conclusion==
The controversy surrounding the Bosch Home Connect system highlights a broader debate about the role of cloud connectivity in everyday appliances. Critics argue that essential functions should remain accessible locally, with cloud services offered only as an optional convenience. Jeff Geerling’s vocal disapproval encapsulates a consumer-first sentiment that demands robust, offline functionality and transparency from appliance manufacturers.<ref name="jeff_geerling" />

==See also==

*[[Forced app download]]
*[[Forced account]]

==References==

[[Category:Bosch]]
[[Category:Bosch 500 series dishwashers]]
<references />
[[Category:Devices requiring account for initial setup]]

Bosch cloud dishwasher incident

2026-03-31T10:30:59Z

ServantsOfTheOilDragon: Rewritten introduction: Removed AI written content and added more of an overview of the overall incident.

{{SloppyAI}}
{{IncidentCargo
|Company=Bosch
|StartDate=
|EndDate=
|Status=
|ProductLine=
|Product=
|ArticleType=
|Type=Cloud
|Description=
}}
Home Connect is [[Bosch]]'s cloud based smart home control system used in select

{{ProductCargo|Logo=Bosch-dishwasher-good.png}}

The Bosch 500 series<ref>{{Cite web |last=De Lara |first=Andrew |date=2025-06-22 |title=Bosch Unveils All-New 500 Series Dishwasher Line |url=https://us.bosch-press.com/pressportal/us/en/press-release-28416.html |access-date=2026-03-31 |website=Bosch}}</ref> is a range of dishwashers sold as premium smart appliances, focusing on their convenience and ease of use through the use of the Home Connect app. This, however, comes with the requirement of connecting the dishwasher to Wi-Fi and registering for the Home Connect app to use core functionality of the dishwasher, including the rinse cycles, eco mode, and delay start without any options to control through physical buttons. The previous models before the 500 series still had the ability to control full device functionality with physical controls, allowing users an option to connect with the smart features advertised. This now locks users out of functionality of a device they own, requiring them to register with Home Connect and to connect the dishwasher to the Internet.<ref>{{Cite web |last=geerling |first=Jeff |date=2025-03-24 |title=I won't connect my dishwasher to your stupid cloud |url=https://www.jeffgeerling.com/blog/2025/i-wont-connect-my-dishwasher-your-stupid-cloud/ |url-status=live |archive-url=https://web.archive.org/web/20260116115029/https://www.jeffgeerling.com/blog/2025/i-wont-connect-my-dishwasher-your-stupid-cloud/ |archive-date=2026-01-06 |access-date=2026-03-31 |website=JeffGeerling.com}}</ref> This brings in multiple concerns, including user privacy and the longevity of device support, as a lack of updates or servers shutting down will render the device non-functional.

==Background==
After the premature failure of his GE Amana dishwasher—an example of [[planned obsolescence]] marked by recurring power issues and deteriorating components—tech blogger Jeff Geerling was forced to replace it. Acting on Consumer Reports' recommendations and local availability, he purchased a Bosch 500 series dishwasher. The installation was generally straightforward; the design featured a plastic base for smooth positioning and improved routing for hoses and wiring. However, the new unit also introduced an unexpected drawback: many of its advanced functions are locked behind a mandatory cloud service.

==Feature Restrictions and Cloud Dependency==
With the Bosch 500 series dishwasher, several key functions are accessible only through the Home Connect app:
*'''Advanced Wash Settings''': Functions such as rinse, machine care (self-cleaning), half-load, eco mode, and delay start are not available on the built-in control panel but require activation via the Home Connect app.
*'''Touch Sensor Controls''': Replacing the tactile buttons of older models, the new touch sensors often require multiple resets and a longer boot-up period.
*'''Mandatory Wi‑Fi Connectivity''': To utilize these features, users must connect the appliance to Wi‑Fi and set up a cloud account, thus permitting remote control and access over the Internet.<ref name="jeff_geerling">{{Cite web |title=I won't connect my dishwasher to your stupid cloud |url=https://www.jeffgeerling.com/blog/2025/i-wont-connect-my-dishwasher-your-stupid-cloud |archive-url=http://web.archive.org/web/20260116115029/https://www.jeffgeerling.com/blog/2025/i-wont-connect-my-dishwasher-your-stupid-cloud/ |archive-date=16 Jan 2026}}</ref>

==Criticism and Controversy==
The dependence on cloud connectivity for core dishwasher functions has drawn widespread criticism:
*'''Loss of Direct Control''': Essential operations that were once managed via physical buttons now require navigation through an app.
*'''Planned Obsolescence Concerns''': The integration of cloud-based controls suggests a future where support for these services might be discontinued or shifted to a subscription model, potentially shortening the appliance’s effective lifespan.
*'''Certain features rely on an online service:''' if the Bosch Home connect servers are ever inaccessible or get shutdown users may no longer be able to use certain features of their dishwasher.
*'''Privacy and Security Risks''': Forcing an Internet connection onto a household appliance expands the attack surface of home networks, raising concerns about data security.
*'''User Experience Frustrations''': The extra steps needed to activate everyday functions—such as running a simple rinse cycle—have been described as unnecessarily complicated and counterintuitive.

==Community Response and Workarounds==
In light of the frustration over Home Connect's limitations, users have explored several alternatives:
*'''Bypassing Cloud Features''': Some consumers choose to ignore the app-based functionalities, operating the dishwasher solely via its limited native controls despite sacrificing advanced functions.
*'''Network Segregation''': Technically adept users have attempted to mitigate security risks by isolating the dishwasher on a dedicated IoT VLAN, although this is not a viable solution for most.
*'''Third-Party Solutions''': Early efforts have been made to reverse engineer the Home Connect API (such as through projects like [https://github.com/osresearch/hcpy HCPY]), yet these methods require significant technical know-how and lack official support.

==Conclusion==
The controversy surrounding the Bosch Home Connect system highlights a broader debate about the role of cloud connectivity in everyday appliances. Critics argue that essential functions should remain accessible locally, with cloud services offered only as an optional convenience. Jeff Geerling’s vocal disapproval encapsulates a consumer-first sentiment that demands robust, offline functionality and transparency from appliance manufacturers.<ref name="jeff_geerling" />

==See also==

*[[Forced app download]]
*[[Forced account]]

==References==

[[Category:Bosch]]
[[Category:Bosch 500 series dishwashers]]
<references />
[[Category:Devices requiring account for initial setup]]

Ikawa Coffee

2026-03-25T18:59:05Z

ServantsOfTheOilDragon: /* Incidents */

{{CompanyCargo
|Founded=2010
|Industry=Coffee
|Logo=Logo image-2277372696.png
|Type=LTD
|Website=https://www.ikawacoffee.com/, https://ikawahome.com/
|Description=UK based Coffee business that manufactures and develops, sample coffee roasters for home users.
}}A London based sample coffee roaster company known for its professional-based IKAWA Pro line products and its discontinued IKAWA home consumer roasters. The home line of coffee roasters relied on their proprietary app that is scheduled to reach end-of-life on 31 December 2026, affecting the roasters' functionality.

==Consumer-impact summary==
{{Ph-C-CIS}}

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Discontinuation of Ikawa Home Roasters (''2017-2026'')===
{{Main|Discontinuation of Ikawa Home Roasters}}
In May 2025, users received emails announcing the discontinuation of Ikawa Home products and their supporting applications. The app was set to reach its end of life on 31 December 2026, which would render the roaster unusable.<ref>{{Cite web |last=Home |first=Ikawa |date=2025-05-25 |title=Help! I wanted to buy an IKAWA Home roasting system |url=https://ikawahome.crunch.help/en/the-most-frequently-asked-questions/help-i-wanted-to-buy-an-ikawa-home-roasting-system |website=Ikawahome}}</ref>

Despite this, the Ikawa Home website continued to sell these products without disclosing the app's discontinuation or the limited lifespan on the main product page.The continued until the public announcement on 21 May 2025. This resulted in users who purchased the product during this period only a 18 month window of full functionality. <ref>{{Cite web |last=Auctor |date=2025-05-21 |title=IKAWA Home shutting down - Sept. 2025 |url=https://www.home-barista.com/roasting/ikawa-home-shutting-down-sept-2025-t99502.html}}</ref>

==Products==
'''Ikawa Home (Discontinued 2025):'''

*[https://consumerrights.wiki/w/Discontinuation_of_Ikawa_Home_Roasters IKAWA Home Coffee Roaster] : Kick starter Launched May 2015, Shipped 2016 - In may, 2025, IKAWA announced discontinuation of the entire Home range of products.
*[https://consumerrights.wiki/w/Discontinuation_of_Ikawa_Home_Roasters IKAWA Home App]: May 2015

==See also==
{{Ph-C-SA}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Ikawa Coffee

2026-03-25T18:58:02Z

ServantsOfTheOilDragon: /* Products */ Addition of products included in the Ikawa Home discontinuation incident.

{{CompanyCargo
|Founded=2010
|Industry=Coffee
|Logo=Logo image-2277372696.png
|Type=LTD
|Website=https://www.ikawacoffee.com/, https://ikawahome.com/
|Description=UK based Coffee business that manufactures and develops, sample coffee roasters for home users.
}}A London based sample coffee roaster company known for its professional-based IKAWA Pro line products and its discontinued IKAWA home consumer roasters. The home line of coffee roasters relied on their proprietary app that is scheduled to reach end-of-life on 31 December 2026, affecting the roasters' functionality.

==Consumer-impact summary==
{{Ph-C-CIS}}

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Discontinuation of Ikawa Home Roasters (''2017-2026'')===
{{Main|Discontinuation of Ikawa Home Roasters}}
In May 2025, users received emails announcing the discontinuation of Ikawa Home products and their supporting applications. The app was set to reach its end of life on 31 December 2026, which would render the roaster unusable.<ref>{{Cite web |last=Home |first=Ikawa |date=2025-05-25 |title=Help! I wanted to buy an IKAWA Home roasting system |url=https://ikawahome.crunch.help/en/the-most-frequently-asked-questions/help-i-wanted-to-buy-an-ikawa-home-roasting-system |website=Ikawahome}}</ref>

Despite this, the Ikawa Home website continued to sell these products without disclosing the app's discontinuation or the limited lifespan on the main product page.The continued until the public announcement on 21 May 2025. This resulted in users who purchased the product during this period only a 18 month window of full functionality. <ref>{{Cite web |last=Auctor |date=2025-05-21 |title=IKAWA Home shutting down - Sept. 2025 |url=https://www.home-barista.com/roasting/ikawa-home-shutting-down-sept-2025-t99502.html}}</ref>

==Products==
'''Ikawa Home (Discontinued 2025):'''

* I[https://consumerrights.wiki/w/Discontinuation_of_Ikawa_Home_Roasters KAWA Home Coffee Roaster] : Kick starter Launched May 2015, Shipped 2016 - In many 2025 IKAWA announced discontinuation of the entire Home range of products.
* [https://consumerrights.wiki/w/Discontinuation_of_Ikawa_Home_Roasters IKAWA Home App]: May 2015

==See also==
{{Ph-C-SA}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Ikawa Coffee

2026-03-25T17:23:45Z

ServantsOfTheOilDragon:

Discontinuation of Ikawa Home Roasters

2026-03-25T17:21:44Z

ServantsOfTheOilDragon:

{{IncidentCargo
|Company=Ikawa
|StartDate=2017
|EndDate=2026
|Status=Active
|ProductLine=Ikawa Home
|Product=Ikawa Home Coffee R
|ArticleType=Product
|Type=Repairability, Service Termination
|Description=Transfer to service that isn't compatible with older devices and lack of replacement parts.
}}
[[File:Ikawa Home + App.webp|thumb|Ikawa Home Sample Roaster]]

Ikawa Home Roasters, including models like the Home Roaster 100, require the use of their mobile app to set roast profiles, fine tune setting, share recipes, and operate the device via Bluetooth. In May 2025, users received emails announcing the discontinuation of Ikawa Home products and their supporting applications. The app was set to reach its end of life on December 31, 2026, which would render the roaster unusable.<ref>{{Cite web |last=Home |first=Ikawa |date=2025-05-25 |title=Help! I wanted to buy an IKAWA Home roasting system |url=https://ikawahome.crunch.help/en/the-most-frequently-asked-questions/help-i-wanted-to-buy-an-ikawa-home-roasting-system |website=Ikawahome}}</ref>

Despite this, the Ikawa Home website continued to sell these products without disclosing the app's discontinuation or the limited lifespan on the main product page.The continued until the public announcement on May 21, 2025. This resulted in users who purchased the product during this period only a 18 month window of full functionality. <ref>{{Cite web |last=Auctor |date=2025-05-21 |title=IKAWA Home shutting down - Sept. 2025 |url=https://www.home-barista.com/roasting/ikawa-home-shutting-down-sept-2025-t99502.html}}</ref>

==Background==
Ikawa Home produces precision coffee roasters (ranging from 100g to 1kg) designed for home users. These devices require the use of the official app via Bluetooth to create and edit roast profiles, monitor roasting, share recipes, and operate the machine. Without the app the core functionality of the device isn't accessible.

==Discontinuation Of Service==
In May 2025, Ikawa emailed existing users that it was discontinuing the entire Ikawa Home range. Announcing the Home website would transfer, final orders were accepted until July 2025, no further app updates would be released after September 30th, 2025 and the app would stop working on December 31st, 2026. Support and out of warranty re pairs end Jan 1st 2027.

Customers who bought the device during the final sales period received no warning on the product page about the obsolescence even when the company and current users where aware. The hardware was actively sold as a long term roasting device.

===Ikawa's response:===
" After careful consideration, we have made the decision to discontinue our '''IKAWA Home''' range of products. The '''IKAWA Home''' website will officially close on '''September 30, 2025'''.

As part of this transition, we're excited to share that we are merging our IKAWA Home website with IKAWA Pro's social platforms and app under one unified '''IKAWA''' brand — creating a single, streamlined experience for all our customers. This change allows us to better support our growing community and focus on delivering the next generation of innovative roasting solutions.

We are incredibly grateful to customers like you who have been at the forefront of the home roasting revolution, bringing professional-level roasting to kitchens and home brew bars around the world.

IKAWA was founded with a vision: to connect coffee growers to coffee drinkers through the experience of home roasting. Today, we remain committed to that vision across both IKAWA Pro and IKAWA Home — unified under one IKAWA brand.

====What this means for you:====
'''Customer Support''' We will continue to provide customer support and service for IKAWA Home products through '''January 1, 2027'''.

'''IKAWA Home App''' While no further updates or enhancements will be made after '''September 30, 2025''', the IKAWA Home app will remain usable until '''December 31, 2026'''. Our team is currently working to provide a solution for continued app-based operation of your IKAWA Home system. Don't worry — you will continue to be able to use your roaster!

'''Warranty Coverage''' All IKAWA Home roasting systems purchased via www.ikawahome.com prior to September 30, 2025, will continue to be covered under our 1-year limited warranty.

'''Repairs & Servicing''' Out-of-warranty repairs and services will be available until '''December 31, 2026'''. These will be quoted based on the service needed and your location (for shipping and collection logistics).

'''Alternative Product Recommendations''' We'll continue to support your roasting journey with recommendations for alternative green coffee sources. We will aim to provide a new Green Coffee shop. For those looking to advance their craft, our IKAWA Pro Sample Roasters remain industry-leading options. You can find a list of green coffee sources [here]. Our customer service team is happy to guide you to the best options based on your location and needs.

'''Final Orders''' IKAWA Home roasting systems will be available for purchase until '''July 2025'''. All purchases made before this date will include a 1-year warranty and access to support through January 2027.

'''IKAWA Credit''' IKAWA Credit will no longer accrue on Coffee and Accessory orders. Any existing credit must be used by '''September 30, 2025''' — unused credit will expire after that date.

If you have any questions or need assistance, please contact our IKAWA Home Support Team at hereforyou@ikawacoffee.com.

As we say goodbye to IKAWA Home, we do so with deep appreciation for your support and excitement for what's ahead. Merging our platforms means a simpler, stronger IKAWA — focused entirely on helping you roast better, discover more, and stay inspired.

Thank you for being part of our journey and for supporting our mission: '''Improve Coffee for Everyone'''.

Warm regards,

'''Andrew Stordy''', Founder of IKAWA '''Alexandra Allard''', CEO of IKAWA And the IKAWA Team " <ref>{{Cite web |last=Dr |first=Gary |date=2023-03-12 |title=The IKAWA Home is being discontinued. |url=https://www.home-barista.com/blog/ikawa-home-roasting-system-review-t86206.html |url-status=live |website=Home-Barista.com}}</ref>

==Consumer response==

Some users have attempted and are working toward reverse engineering the protocol. However, they are hesitant due to Ikawa's user-hostile Terms of Service. <ref>https://www.home-barista.com/roasting/ikawa-home-open-source-library-and-protocol-analysis-t92290.html</ref>

==References==
{{reflist}}
[[Category:Right to repair]]
[[Category:Service cancellation]]
[[Category:Ikawa Coffee]]

Ikawa Coffee

2026-03-25T17:11:59Z

ServantsOfTheOilDragon: Created page with "{{CompanyCargo |Founded=2010 |Industry=Coffee |Logo=Logo image-2277372696.png |Type=LTD |Website=https://www.ikawacoffee.com/, https://ikawahome.com/ |Description=UK based Coffee business that manufactures and develops, sample coffee roasters for home users. }} {{Ph-C-Int}} ==Consumer-impact summary== {{Ph-C-CIS}} ==Incidents== {{Ph-C-Inc}} This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be..."

File:Ikawa logo.png

2026-03-25T17:10:32Z

ServantsOfTheOilDragon:

Discontinuation of Ikawa Home Roasters

2026-03-25T17:08:22Z

ServantsOfTheOilDragon: /* References */ Corrected Reference + Grammer corrections within Customer Response

Discontinuation of Ikawa Home Roasters

2026-03-25T17:05:05Z

ServantsOfTheOilDragon: Response Change + Reference

{{IncidentCargo
|Company=Ikawa
|StartDate=2017
|EndDate=2026
|Status=Active
|ProductLine=Ikawa Home
|Product=Ikawa Home Coffee R
|ArticleType=Product
|Type=Repairability, Service Termination
|Description=Transfer to service that isn't compatible with older devices and lack of replacement parts.
}}
[[File:Ikawa Home + App.webp|thumb|Ikawa Home Sample Roaster]]

Ikawa Home Roasters, including models like the Home Roaster 100, require the use of their mobile app to set roast profiles, fine tune setting, share recipes, and operate the device via Bluetooth. In May 2025, users received emails announcing the discontinuation of Ikawa Home products and their supporting applications. The app was set to reach its end of life on December 31, 2026, which would render the roaster unusable.<ref>{{Cite web |last=Home |first=Ikawa |date=2025-05-25 |title=Help! I wanted to buy an IKAWA Home roasting system |url=https://ikawahome.crunch.help/en/the-most-frequently-asked-questions/help-i-wanted-to-buy-an-ikawa-home-roasting-system |website=Ikawahome}}</ref>

Despite this, the Ikawa Home website continued to sell these products without disclosing the app's discontinuation or the limited lifespan on the main product page.The continued until the public announcement on May 21, 2025. This resulted in users who purchased the product during this period only a 18 month window of full functionality. <ref>{{Cite web |last=Auctor |date=2025-05-21 |title=IKAWA Home shutting down - Sept. 2025 |url=https://www.home-barista.com/roasting/ikawa-home-shutting-down-sept-2025-t99502.html}}</ref>

==Background==
Ikawa Home produces precision coffee roasters (ranging from 100g to 1kg) designed for home users. These devices require the use of the official app via Bluetooth to create and edit roast profiles, monitor roasting, share recipes, and operate the machine. Without the app the core functionality of the device isn't accessible.

==Discontinuation Of Service==
In May 2025, Ikawa emailed existing users that it was discontinuing the entire Ikawa Home range. Announcing the Home website would transfer, final orders were accepted until July 2025, no further app updates would be released after September 30th, 2025 and the app would stop working on December 31st, 2026. Support and out of warranty re pairs end Jan 1st 2027.

Customers who bought the device during the final sales period received no warning on the product page about the obsolescence even when the company and current users where aware. The hardware was actively sold as a long term roasting device.

===Ikawa's response: ===
" After careful consideration, we have made the decision to discontinue our '''IKAWA Home''' range of products. The '''IKAWA Home''' website will officially close on '''September 30, 2025'''.

As part of this transition, we're excited to share that we are merging our IKAWA Home website with IKAWA Pro's social platforms and app under one unified '''IKAWA''' brand — creating a single, streamlined experience for all our customers. This change allows us to better support our growing community and focus on delivering the next generation of innovative roasting solutions.

We are incredibly grateful to customers like you who have been at the forefront of the home roasting revolution, bringing professional-level roasting to kitchens and home brew bars around the world.

IKAWA was founded with a vision: to connect coffee growers to coffee drinkers through the experience of home roasting. Today, we remain committed to that vision across both IKAWA Pro and IKAWA Home — unified under one IKAWA brand.

==== What this means for you: ====
'''Customer Support''' We will continue to provide customer support and service for IKAWA Home products through '''January 1, 2027'''.

'''IKAWA Home App''' While no further updates or enhancements will be made after '''September 30, 2025''', the IKAWA Home app will remain usable until '''December 31, 2026'''. Our team is currently working to provide a solution for continued app-based operation of your IKAWA Home system. Don't worry — you will continue to be able to use your roaster!

'''Warranty Coverage''' All IKAWA Home roasting systems purchased via www.ikawahome.com prior to September 30, 2025, will continue to be covered under our 1-year limited warranty.

'''Repairs & Servicing''' Out-of-warranty repairs and services will be available until '''December 31, 2026'''. These will be quoted based on the service needed and your location (for shipping and collection logistics).

'''Alternative Product Recommendations''' We'll continue to support your roasting journey with recommendations for alternative green coffee sources. We will aim to provide a new Green Coffee shop. For those looking to advance their craft, our IKAWA Pro Sample Roasters remain industry-leading options. You can find a list of green coffee sources [here]. Our customer service team is happy to guide you to the best options based on your location and needs.

'''Final Orders''' IKAWA Home roasting systems will be available for purchase until '''July 2025'''. All purchases made before this date will include a 1-year warranty and access to support through January 2027.

'''IKAWA Credit''' IKAWA Credit will no longer accrue on Coffee and Accessory orders. Any existing credit must be used by '''September 30, 2025''' — unused credit will expire after that date.

If you have any questions or need assistance, please contact our IKAWA Home Support Team at hereforyou@ikawacoffee.com.

As we say goodbye to IKAWA Home, we do so with deep appreciation for your support and excitement for what's ahead. Merging our platforms means a simpler, stronger IKAWA — focused entirely on helping you roast better, discover more, and stay inspired.

Thank you for being part of our journey and for supporting our mission: '''Improve Coffee for Everyone'''.

Warm regards,

'''Andrew Stordy''', Founder of IKAWA '''Alexandra Allard''', CEO of IKAWA And the IKAWA Team " <ref>{{Cite web |first=Gary |date=2023-03-12 |title=The IKAWA Home is being discontinued. |url=https://www.home-barista.com/blog/ikawa-home-roasting-system-review-t86206.html |website=Home-Barista.com}}</ref>

==Consumer response==

Some users have attempted and are working toward reverse engineering the protocol however are hesitant due to Ikawa's ToS being very user hostile. <ref>https://www.home-barista.com/roasting/ikawa-home-open-source-library-and-protocol-analysis-t92290.html</ref>
==References==
{{reflist}}
[[Category:Right to repair]]
[[Category:Service cancellation]]

File:Ikawa Home + App.webp

2026-03-25T16:58:34Z

ServantsOfTheOilDragon:

Ikawa Home with app

Discontinuation of Ikawa Home Roasters

2026-03-25T16:46:04Z

ServantsOfTheOilDragon: Implemented Introduction, Background, Incident, Company's response and Consumer Response. More work required with references + Responses.

Discontinuation of Ikawa Home Roasters

2026-03-25T15:50:24Z

ServantsOfTheOilDragon: Created page with "{{IncidentCargo |Company=Ikawa |StartDate=2017 |EndDate=2026 |Status=Active |ProductLine=Ikawa Home |Product=Ikawa Home Coffee R |ArticleType=Product |Type=Repairability, Service Termination |Description=Transfer to service that isn't compatible with older devices and lack of replacement parts. }} {{Ph-I-Int}} ==Background== {{Ph-I-B}} ==[Incident]== {{Ph-I-I}} ===[Company]'s response=== {{Ph-I-ComR}} ==Lawsuit== {{Ph-I-L}} ==Consumer response== {{P..."

McDonald's South Korea and Taiwan Hack

2026-03-24T21:29:23Z

ServantsOfTheOilDragon: /* References */ Minor adjustments to References and Grammer.

[[McDonald's]] fell victim to a data breach that exposed customer data for South Korean and Taiwanese users. It was detected when unauthorized activity was noticed on the company's network.

==The Incident==
On June 11, 2021, The [https://www.wsj.com/ Wall Street Journal] announced [[McDonald's]] was exposed to a data breach. <ref>{{Cite news |last=Haddon |first=Heather |date=2021-06-11 |title=McDonald’s Hit by Data Breach |url=https://www.wsj.com/tech/cybersecurity/mcdonalds-hit-by-data-breach-in-south-korea-taiwan-11623412800 |url-status=live |access-date=2026-03-24 |work=The Wall Street Journal}}</ref> The data exposed included restaurant information, customer emails, phone numbers, and addresses for delivery customers in South Korea and Taiwan. Employee information including, names and contact information. <ref>https://www.securitymagazine.com/articles/95404-mcdonalds-corp-suffers-data-breach</ref>

==Aftermath==
[[McDonald's]] notified users and regulators affected by the incident. The threat actors for the data breach where not publicly identified, and no evidence suggested the data was sold or released publicly.

===McDonald's response===
In a statement to [https://abcnews.com/ ABC news], [[McDonald's]] said it worked with "Experienced third parties" to conduct an investigation into the breach. "While we were able to close off access quickly after identification, our investigation has determined that a small number of files were accessed, some of which contained personal data,<ref>{{Cite news |last=Thorbecke |first=Catherine |date=2021-06-11 |title=McDonald's hit by data breach impacting some customer information in Asia |url=https://abcnews.com/Business/mcdonalds-hit-data-breach-impacting-customer-information-asia/story?id=78220152 |url-status=live |access-date=2026-03-24 |work=ABCNews}}</ref>".

==References==
{{reflist}}
[[Category:McDonald's]]
[[Category:Data breaches]]

McDonald's

2026-03-24T20:59:10Z

ServantsOfTheOilDragon: /* Incidents */ Link to McDonald's South Korea and Taiwan Hack

{{CompanyCargo
|Founded=1940-05-15
|Industry=Food
|Type=Public
|Website=https://corporate.mcdonalds.com/corpmcd/home.html,https://www.mcdonalds.com/us/en-us.html
|Logo=McDonald's Golden Arches.svg.webp}}

Founded in May 15, 1940 by Richard and Maurie McDonald, [[wikipedia:McDonald's|McDonald's Corporation]] is an American fast food restaurant chain with a net worth of $230.52 billion and owning 36,500 stores across 100 countries.<ref>{{Cite web |date=20 January 2026 |title=How Many McDonald's Restaurants Are There in the United States? |url=https://www.locationscloud.com/intelligence-reports/mcdonalds-usa/ |url-status=live |archive-url=http://web.archive.org/web/20251129180454/https://www.locationscloud.com/intelligence-reports/mcdonalds-usa/ |archive-date=29 November 2025 |access-date=5 February 2026 |website=Locations Cloud}}</ref> Besides food services, McDonald's offers other services and product with their own AI assistant named Olivia, [https://mcdelivery.co.in/bug-bounty bug bounty hunter program] (only in India), McDelivery, the McDonald's App, and its spinoff restaurant [[wikipedia:CosMc's|CosMc's]] (closed on May 23, 2025).

McDonald's is part of several organizations and partnerships, like the [https://www.sourcewatch.org/index.php?title=National_Restaurant_Association National Restaurant Association], [https://www.sourcewatch.org/index.php?title=International_Franchise_Association International Franchise Association] and [https://corporate.mcdonalds.com/corpmcd/our-stories/article/mcd-google-cloud-announce-partnership.html google cloud partnership.]

==Consumer-impact summary==

*Privacy Concerns
*Security Vulnerabilities
*Holding security risks from public
*False Advertising

==Incidents==
{| class="wikitable"
|+
!Controversy
!Year
!Background Info
!Aftermath
|-
![[McDonald's Japan malware attack]]
!2006
!On August 4, 2006, [[McDonald's]] Japan ran a promotion that included MP3 Players as the prize for the 10,000 winners. The MP3 Player contain malware that steals passwords and login credentials of customers.
!On August 7, McDonald's issued an public apology to any customers affected. The company offered a Web link that removes the malware and allowed winners to return their MP3 players for a free replacement.
|-
|McDonald's Customer Database Hack
|2010
|McDonald's advertisement partner [[wikipedia:Leo_Burnett_Worldwide#References|Arc Worldwide]], hired an email database management firm Silverpop Systems <ref>{{Cite web |last=Charette |first=Robert |date=15 December 2010 |title=McDonald's Data Breach: Supersized? |url=https://spectrum.ieee.org/mcdonalds-data-breach-supersized |url-status=live |archive-url=http://web.archive.org/web/20240420080626/https://spectrum.ieee.org/mcdonalds-data-breach-supersized |archive-date=20 April 2024 |access-date=13 February 2026 |website=IEEE.org}}</ref><ref>{{Cite web |last=Constantin |first=Lucian |date=15 December 2010 |title=Leaks at Walgreens, McDonald's, deviantART and 100 Others Linked to Single Breach |url=https://news.softpedia.com/news/Leaks-at-Walgreens-McDonald-s-deviantART-and-100-Others-Linked-to-Single-Breach-172797.shtml |url-status=live |archive-url=http://web.archive.org/web/20101218232130/http://news.softpedia.com:80/news/Leaks-at-Walgreens-McDonald-s-deviantART-and-100-Others-Linked-to-Single-Breach-172797.shtml |archive-date=18 December 2010 |access-date=13 February 2026 |website=SoftPedia}}</ref> that suffered a massive security breach, resulting in customers email addresses, names, phone numbers, and postal addresses being leaked. <ref>{{Cite web |last=Karp |first=Gregory |date=13 December 2010 |title=Security breaches at three firms expose vulnerability of customer information |url=https://www.latimes.com/archives/la-xpm-2010-dec-13-la-fi-mcdonalds-20101213-story.html |url-status=live |archive-url=http://web.archive.org/web/20260213213751/https://www.latimes.com/archives/la-xpm-2010-dec-13-la-fi-mcdonalds-20101213-story.html |archive-date=13 February 2026 |access-date=13 February 2026 |website=Los Angeles Time}}</ref><ref>{{Cite web |date=13 December 2010 |title=Hackers Steal Customer Data from McDonald's Partner Database |url=https://thehackernews.com/2010/12/hackers-steal-mcdonalds-customer-data.html |url-status=live |archive-url=http://web.archive.org/web/20260213213751/https://thehackernews.com/2010/12/hackers-steal-mcdonalds-customer-data.html |archive-date=13 February 2026 |access-date=13 February 2026 |website=The Hacker News}}</ref><ref>{{Cite web |date=13 December 2010 |title=McDonald’s says customer database hacked |url=https://www.mercurynews.com/2010/12/13/mcdonalds-says-customer-database-hacked/ |url-status=live |archive-url=http://web.archive.org/web/20170504172619/http://www.mercurynews.com/2010/12/13/mcdonalds-says-customer-database-hacked/ |archive-date=4 May 2017 |access-date=13 February 2026 |website=The Mercury News}}</ref> McDonald's didn't report on the amount of customers affected.
|The hacker's have not been caught.
|-
|[[McDonald's 2017 India Leak|McDonald's India Leak]]
|2017
|Reported by a cybersecurity firm Fallible, a vulnerability in McDelivery allowed leakage of 2.2 million customers information.
|McDonald's responded with a public statement and applying a patch for the vulnerability.
|-
|[[McDonald's South Korea and Taiwan Hack]]
|2021
|McDonald's was hacked in Taiwan, US (though very minimal impact) and South Korea that included customers emails, phone numbers, and delivery addresses. Details for this lawsuits remain limited, however the company did report of it not being ransomware and collaborating with authorities on the issue. <ref>{{Cite web |last=Lyngaas |first=Sean |date=11 June 2021 |title=McDonald’s discloses hack of customer data in South Korea and Taiwan |url=https://cyberscoop.com/mcdonalds-hack-korea-taiwan-customers/ |url-status=live |archive-url=http://web.archive.org/web/20251014202640/https://cyberscoop.com/mcdonalds-hack-korea-taiwan-customers/ |archive-date=14 October 2025 |access-date=2 February 2026 |website=Cyberscoop}}</ref><ref>{{Cite web |date=14 June 2021 |title=McDonald's Corp suffers data breach |url=https://www.securitymagazine.com/articles/95404-mcdonalds-corp-suffers-data-breach |url-status=live |archive-url=http://web.archive.org/web/20251112104952/https://www.securitymagazine.com/articles/95404-mcdonalds-corp-suffers-data-breach |archive-date=12 November 2025 |access-date=2 February 2026 |website=Security Magazine}}</ref><ref>{{Cite web |last=Sabet |first=Keumars |date=14 June 2021 |title=Personal data exposed in McDonald’s data breach |url=https://www.itpro.com/security/data-breaches/359862/personal-data-exposed-in-mcdonalds-data-breach |url-status=live |archive-url=http://web.archive.org/web/20250428054719/https://www.itpro.com/security/data-breaches/359862/personal-data-exposed-in-mcdonalds-data-breach |archive-date=28 April 2025 |access-date=1 February 2026 |website=ITpro}}</ref>
|The hacker's have not been caught, as this is still an ongoing issue.
|-
|McDonald's fined for storing customer's data
|2023
|Hackers access personal data of 4.87 million customers due to McDonald's containing backup files of customers and not removing files after data retention period expired. <ref>{{Cite web |date=5 February 2026 |title=McDonald’s Korea fined $540k over data breach |url=https://qsrmedia.asia/legal/news/mcdonalds-korea-fined-540k-over-data-breach |url-status=live |archive-url=http://web.archive.org/web/20240530024741/https://qsrmedia.asia/legal/news/mcdonalds-korea-fined-540k-over-data-breach |archive-date=30 May 2024 |access-date=5 February 2026 |website=QSR Media Asia}}</ref><ref>{{Cite web |date=22 May 2023 |title=McDonald's Korea fined 696 million won for breach of customers' personal data |url=https://koreajoongangdaily.joins.com/2023/03/22/business/industry/McDonalds-McDonalds-Korea-personal-information/20230322173615661.html |url-status=live |archive-url=http://web.archive.org/web/20251006020216/https://koreajoongangdaily.joins.com/2023/03/22/business/industry/McDonalds-McDonalds-Korea-personal-information/20230322173615661.html |archive-date=6 October 2025 |access-date=5 February 2026 |website=Korea JoonAng Daily}}</ref>
|McDonald's was fined 696 million wan ($532,110 )
|-
|McDonald's India McDelivery Security Vulnerability
|2024
|An Security Researcher going by an alias Eaton, discovered an vulnerability that leaked costumers names, email addresses, phone numbers. vehicle numbers, profile pictures, and allowed tracking real-time location of their deliveries.<ref>{{Cite web |date=19 December 2024 |title=I’m Lovin’ It: Exploiting McDonald’s APIs to hijack deliveries and order food for a penny |url=https://eaton-works.com/2024/12/19/mcdelivery-india-hack/ |url-status=live |archive-url=http://web.archive.org/web/20251107083737/https://eaton-works.com/2024/12/19/mcdelivery-india-hack/ |archive-date=7 November 2025 |access-date=8 February 2026 |website=EatonWorks}}</ref><ref>{{Cite web |last=McKinney |first=Derek |date=23 December 2024 |title=McDonalds delivery customers put at risk by possible data breach |url=https://derektmckinney.com/mcdonalds-delivery-customers-put-at-risk-by-possible-data-breach/ |url-status=live |archive-url=http://web.archive.org/web/20250915151853/https://derektmckinney.com/mcdonalds-delivery-customers-put-at-risk-by-possible-data-breach/ |archive-date=15 September 2025 |access-date=8 February 2026 |website=derektmckinney}}</ref>
|McDonald's Fixed the issue on August 23. On November 13, through their bounty program, sent Eaton an $240 amazon gift-card.
|}
{| class="wikitable"
|+
|}

==Lawsuits==
{| class="wikitable"
!Controversy
!Year
!Background Info
!Aftermath
|-
|[[wikipedia:McLibel_case#Judgment|McDonald's Libel trial]]
|1997
|McDonald's sued environmental activists Helen Steel and David Morris over a factsheet that contained claims of McDonald's environmental practices, treatment of animals, nutritional information, marketing towards children, and labor practices. The Trial spanned nearly 10 years, resulting in it being the longest trial in British history.
|McDonald's was found liable for false advertising, mistreatment of animals, and liable for some environmental damage. The Court found that several claims were defamatory, rewarding McDonald's £60,000 in damages.
|-
|McDonald's violation of Illinois data protection law
|2021
|On July 20. Carpenter filled a class action lawsuit against McDonald's for collection of customers voice prints without prior consent. McDonald's attempted to dismiss the claim, arguing any voice data collected didn't meet criteria for an voiceprint because it doesn't identify an individual, however the dismissal was denied. <ref>{{Cite web |last=Blakey |first=John |date=28 May 2021 |title=Carpenter v. McDonald's Corporation (1:21-cv-02906) |url=https://www.courtlistener.com/docket/59950073/carpenter-v-mcdonalds-corporation/ |url-status=live |archive-url=http://web.archive.org/web/20240714095842/https://www.courtlistener.com/docket/59950073/carpenter-v-mcdonalds-corporation/ |archive-date=14 July 2024 |access-date=5 February 2026 |website=Court Listener}}</ref><ref>{{Cite web |date=23 March 2023 |title=McDonald’s seeks ban to forbid confidential consumer information disclosure in voice data lawsuit |url=https://pogowasright.org/mcdonalds-seeks-ban-to-forbid-confidential-consumer-information-disclosure-in-voice-data-lawsuit/ |url-status=live |archive-url=http://web.archive.org/web/20240229213943/https://www.pogowasright.org/mcdonalds-seeks-ban-to-forbid-confidential-consumer-information-disclosure-in-voice-data-lawsuit/ |archive-date=29 February 2024 |access-date=5 February 2026 |website=PogowasRight}}</ref>
|Still in progress
|-
|McDelivery orders Data Breach in South Korea
|2021
|Customers who placed an McDelivery order in South Korea were affected by an data breach that exposes customers’ addresses, phone numbers, and email addresses. <ref>{{Cite web |last=Edwards |first=Jessy |date=7 October 2021 |title=McDelivery Customers Serve McDonald’s Class Action Lawsuit After Data Breach |url=https://topclassactions.com/lawsuit-settlements/privacy/data-breach/mcdelivery-customers-serve-mcdonalds-class-action-lawsuit-after-data-breach/ |url-status=live |archive-url=http://web.archive.org/web/20231010122451/https://topclassactions.com/lawsuit-settlements/privacy/data-breach/mcdelivery-customers-serve-mcdonalds-class-action-lawsuit-after-data-breach/ |archive-date=10 October 2023 |access-date=5 February 2026 |website=Top Class Action}}</ref> <ref>{{Cite web |last=Shaak |first=Erin |date=7 October 2021 |title=McDonald’s Hit with Class Action Over April 2021 Data Breach [DISMISSED] |url=https://www.classaction.org/blog/mcdonalds-hit-with-class-action-over-april-2021-data-breach |url-status=live |archive-url=http://web.archive.org/web/20250426173534/https://www.classaction.org/blog/mcdonalds-hit-with-class-action-over-april-2021-data-breach |archive-date=26 April 2025 |access-date=5 February 2026 |website=ClassAction}}</ref>
|Case was dropped, both agreed to cover their own cost, however settlement agreements are unknown.
|-
|McDonald's False Advertising of McRib Ingredients
|2025
|On December 23, Mcdonalds was sued for the product "McRib" not containing real rib meat. McDonald's responded by saying the product contains boneless pork mixed with barbecue sauce, onions, and pickles. <ref>{{Cite web |last=Cabbagestalk |first=Iesha |date=4 January 2026 |title=McDonald’s Hit With Class Action Lawsuit Over McRib Ingredients |url=https://balleralert.com/profiles/blogs/mcdonalds-sued-over-mcrib-ingredients/ |url-status=live |archive-url=http://web.archive.org/web/20260105021756/https://balleralert.com/profiles/blogs/mcdonalds-sued-over-mcrib-ingredients/ |archive-date=5 January 2026 |access-date=5 February 2026 |website=Baller Alert}}</ref>
|Still in progress
|}

==See also==

*[[7-Eleven]]
*[[Domino's]]
*[[Wendy's]]

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

McDonald's South Korea and Taiwan Hack

2026-03-24T20:58:25Z

ServantsOfTheOilDragon: References Improvements + Fixes

[[McDonald's]] was victim to a data breach that exposed customer data for South Korean and Taiwanese users. It was detected when unauthorised activity was detected on the company's network. [[McDonald's]] mentioned employee data was accessed with no specification of countries affected.

==<ref>{{Cite journal |first=AFP |date=2021-06-11 |title=McDonald’s Says Hackers Breached Data in Taiwan, South Korea |url=https://www.securityweek.com/mcdonalds-says-hackers-breached-data-taiwan-south-korea/ |journal=Security Week}}</ref>The Incident==
On June 11, 2021 The [https://www.wsj.com/tech/cybersecurity/mcdonalds-hit-by-data-breach-in-south-korea-taiwan-11623412800 Wall Street Journal] announced [[McDonald's]] was exposed to a data breach. The data exposed included restaurant information, customer emails, phone numbers, and addresses for delivery customers in South Korea and Taiwan. Employee information including, names and contact information. <ref>https://www.securitymagazine.com/articles/95404-mcdonalds-corp-suffers-data-breach</ref>

==Aftermath==
[[McDonald's]] notified users and regulators affected by the incident. The threat actors for the data breach where not publicly identified, and no evidence suggested the data was sold or released publicly.

===[Company]'s response===
In a statement to ABC news, [[McDonald's]] said it worked with "Experienced third parties" to conduct an investigation into the breach. "While we were able to close off access quickly after identification, our investigation has determined that a small number of files were accessed, some of which contained personal data,<ref>{{Cite news |last=Thorbecke |first=Catherine |date=2021-06-11 |title=McDonald's hit by data breach impacting some customer information in Asia |url=https://abcnews.com/Business/mcdonalds-hit-data-breach-impacting-customer-information-asia/story?id=78220152 |url-status=live |access-date=2026-03-24 |work=ABCNews}}</ref>".

==References==
{{reflist}}
[[Category:McDonald's]]
[[Category:Data breaches]]

McDonald's South Korea and Taiwan Hack

2026-03-24T20:43:48Z

ServantsOfTheOilDragon: Article Written: Incident, Aftermath, Customer Response.

McDonald's was victim to a data breach that exposed customer data for South Korean and Taiwanese users. [https://www.bbc.co.uk/news/business-57447404] It was detected when unauthorised activity was detected on the company's network. McDonald's mentioned employee data was accessed with no specification of countries affected. [https://www.securityweek.com/mcdonalds-says-hackers-breached-data-taiwan-south-korea/]

==The Incident ==
On June 11, 2021 The Wall Street Journal announced McDonald's was exposed to a data breach. [https://www.wsj.com/tech/cybersecurity/mcdonalds-hit-by-data-breach-in-south-korea-taiwan-11623412800]. The data exposed included restaurant information, customer emails, phone numbers, and addresses for delivery customers in South Korea and Taiwan. Employee information including, names and contact information. [https://www.securitymagazine.com/articles/95404-mcdonalds-corp-suffers-data-breach]

==Aftermath ==
McDonald's notified users and regulators affected by the incident. The threat actors for the data breach where not publicly identified, and no evidence suggested the data was sold or released publicly.

===[Company]'s response===
In a statement to ABC news, McDonald's said it worked with "Experienced third parties" to conduct an investigation into the breach. "While we were able to close off access quickly after identification, our investigation has determined that a small number of files were accessed, some of which contained personal data,". [https://abcnews.com/Business/mcdonalds-hit-data-breach-impacting-customer-information-asia/story?id=78220152]

==References==
{{reflist}}

{{Ph-I-C}}

McDonald's South Korea and Taiwan Hack

2026-03-24T20:23:31Z

ServantsOfTheOilDragon: Created page with "{{IncidentCargo |Company=McDonald's |StartDate=2021 |EndDate=2026 |Status=Resolved |ArticleType=Service |Type=Data Breach |Description=McDonald's was hacked in Taiwan and South Korea exposing personal identifiable information. }} {{Ph-I-Int}} ==Background== {{Ph-I-B}} ==[Incident]== {{Ph-I-I}} ===[Company]'s response=== {{Ph-I-ComR}} ==Lawsuit== {{Ph-I-L}} ==Consumer response== {{Ph-I-ConR}} ==References== {{reflist}} {{Ph-I-C}}"

{{IncidentCargo
|Company=McDonald's
|StartDate=2021
|EndDate=2026
|Status=Resolved
|ArticleType=Service
|Type=Data Breach
|Description=McDonald's was hacked in Taiwan and South Korea exposing personal identifiable information.
}}
{{Ph-I-Int}}
==Background==
{{Ph-I-B}}

==[Incident]==
{{Ph-I-I}}

===[Company]'s response===
{{Ph-I-ComR}}

==Lawsuit==
{{Ph-I-L}}

==Consumer response==
{{Ph-I-ConR}}

==References==
{{reflist}}

{{Ph-I-C}}

Canva 2019 data breach

2026-03-24T20:12:06Z

ServantsOfTheOilDragon: Incident Section, Companys Response

{{StubNotice}}

On May 24, 2019, [[Canva]] identified their systems were attacked and posted an announcement about the breach, urging users to change their passwords. 139 million users were affected, and information taken includes usernames, real names, email addresses, and location. 61 million users' data included password hashes, and for other users, [[Google]] tokens were taken. Seven months later, on the 11th of January 2020, Canva became aware of 4 million user passwords had been decrypted and shared online. Following the discovery, on the 12th of January Canva has forcefully reset the password of every user that had not changed it since the date of the incident.

==Background==
{{Ph-I-B}}

==[Incident]==
The attack was linked to a group known as GnosticPlayers. [https://www.sophos.com/en-us/blog/millions-of-canva-users-data-stolen-as-gnosticplayers-strikes-again] The group claimed to exfiltrate data and offered it for sale on breached forums, with motives of financial gain. The breach was caused by credential stuffing and credential cracking. [https://ieeexplore.ieee.org/document/9799087] Passwords were hashed with bcrypt; however, they were later decrypted.

The data exfiltrated from the breach included: email addresses, real names, cities and countries of residence, public profile data, and partially hashed passwords (for users logged in directly with Canva, not externally). Payment data was not accessed.

===[Company]'s response===
Canva alerted users on May 25, 2019, to reset their passwords through email and in app alerts. To improve security, Canva introduced Multi-factor authentication (MFA), enhanced security measures (not specified), and regular security audits.[https://www.huntress.com/threat-library/data-breach/canva-data-breach]

==Lawsuit==
{{Ph-I-L}}

==Consumer response==
{{Ph-I-ConR}}

==References==
{{reflist}}

[[Category:Canva]]
[[Category:2019 incidents]]

XAI

2026-03-24T19:42:49Z

ServantsOfTheOilDragon: Created page with "{{CompanyCargo |Founded=2023 |Industry=Artifical Intelligence |Logo=XAI-Logo.svg.png |ParentCompany=X Corp |Type=Statutory corporation |Website=https://x.ai/, https://grok.com/ |Description=American based company working with artificial intelligence and socila media. }} {{Ph-C-Int}} ==Consumer-impact summary== {{Ph-C-CIS}} ==Incidents== {{Ph-C-Inc}} This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned her..."

{{CompanyCargo
|Founded=2023
|Industry=Artifical Intelligence
|Logo=XAI-Logo.svg.png
|ParentCompany=X Corp
|Type=Statutory corporation
|Website=https://x.ai/, https://grok.com/
|Description=American based company working with artificial intelligence and socila media.
}}
{{Ph-C-Int}}

==Consumer-impact summary==
{{Ph-C-CIS}}

==Incidents==
{{Ph-C-Inc}}

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
===Example incident one (''date'')===
{{Main|link to the main CR Wiki article}}
Short summary of the incident (could be the same as the summary preceding the article).
===Example incident two (''date'')===
...

==Products==
{{Ph-C-P}}

==See also==
{{Ph-C-SA}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

File:XAI logo.png

2026-03-24T19:40:59Z

ServantsOfTheOilDragon:

Epik

2026-03-23T20:21:53Z

ServantsOfTheOilDragon: /* Incidents */

{{CompanyCargo
|Founded=2009
|Industry=Domain Registrar
|Logo=Pngng.png
|Type=Inc
|Website=https://www.epik.com/
|Description=Epik is a domain name registration and web hosting service.
}}Epik is an American based domain name registration and web hosting service founded in 2009. The company provides tools for managing domain names, search engine optimization, web hosting, and email hosting.

==Consumer-impact summary==

*Limited ability to delete accounts
*Manual Support process to remove user data.

==Incidents==
Incidents Dependence on manual support for account Deletion (2020-2026) Requires the user to start a chat with support and request deletion of account and personal data. Will require you to have your support PIN.

https://justdeleteme.xyz/#Epik
Products{{Ph-C-P}}

==See also==
{{Ph-C-SA}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Epik

2026-03-23T20:20:34Z

ServantsOfTheOilDragon: Description

{{CompanyCargo
|Founded=2009
|Industry=Domain Registrar
|Logo=Pngng.png
|Type=Inc
|Website=https://www.epik.com/
|Description=Epik is a domain name registration and web hosting service.
}}Epik is an American based domain name registration and web hosting service founded in 2009. The company provides tools for managing domain names, search engine optimization, web hosting, and email hosting.

==Consumer-impact summary==

*Limited ability to delete accounts
*Manual Support process to remove user data.

==Incidents==
{{Ph-C-Inc}}

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
===Example incident one (''date'')===
{{Main|link to the main CR Wiki article}}
Short summary of the incident (could be the same as the summary preceding the article).
===Example incident two (''date'')===
...

==Products==
{{Ph-C-P}}

==See also==
{{Ph-C-SA}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Epik

2026-03-23T20:19:25Z

ServantsOfTheOilDragon: Consumer - Impact

{{CompanyCargo
|Founded=2009
|Industry=Domain Registrar
|Logo=Pngng.png
|Type=Inc
|Website=https://www.epik.com/
|Description=Epik is a domain name registration and web hosting service.
}}
{{Ph-C-Int}}

==Consumer-impact summary==

* Limited ability to delete accounts
* Manual Support process to remove user data.

==Incidents==
{{Ph-C-Inc}}

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
===Example incident one (''date'')===
{{Main|link to the main CR Wiki article}}
Short summary of the incident (could be the same as the summary preceding the article).
===Example incident two (''date'')===
...

==Products==
{{Ph-C-P}}

==See also==
{{Ph-C-SA}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Epik

2026-03-23T19:43:37Z

ServantsOfTheOilDragon: Created page with "{{CompanyCargo |Founded=2009 |Industry=Domain Registrar |Logo=Pngng.png |Type=Inc |Website=https://www.epik.com/ |Description=Epik is a domain name registration and web hosting service. }} {{Ph-C-Int}} ==Consumer-impact summary== {{Ph-C-CIS}} ==Incidents== {{Ph-C-Inc}} This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the {{PAGENAME}} category. ===Ex..."

{{CompanyCargo
|Founded=2009
|Industry=Domain Registrar
|Logo=Pngng.png
|Type=Inc
|Website=https://www.epik.com/
|Description=Epik is a domain name registration and web hosting service.
}}
{{Ph-C-Int}}

==Consumer-impact summary==
{{Ph-C-CIS}}

==Incidents==
{{Ph-C-Inc}}

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
===Example incident one (''date'')===
{{Main|link to the main CR Wiki article}}
Short summary of the incident (could be the same as the summary preceding the article).
===Example incident two (''date'')===
...

==Products==
{{Ph-C-P}}

==See also==
{{Ph-C-SA}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

File:Epik.png

2026-03-23T19:38:30Z

ServantsOfTheOilDragon: Epik Logo

== Summary ==
Epik Logo
== Licensing ==
{{Fairuse}}