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Accellion data breach

2026-05-04T06:43:47Z

SquidthePlummer: removed 1 background segment and did other changes

{{Cleanup}}{{IncidentCargo
|Company=Accellion, Kroger, Shell, Trillium, Qualys, Singtel, CSX
|StartDate=2020-12
|EndDate=2021-02
|Status=Resolved
|Type=Security
|Description=A security breach affecting over 25 companies, medical institutions and schools.
}}Around Mid December in 2020, several hacker group going by the names FIN11, UNC2546, and CLOP, infiltrated [[Kiteworks]] (formerly [[wikipedia:Kiteworks|Accellion]]) systems using [[wikipedia:SQL_injection|SQL injection,]] affecting organizations delving to various aspects of education, medicine, and finance, leaking over 9 million customers and employees personal information.<ref name=":0">{{Cite web |last=Burgess |first=Monica |date=2025-10-31 |title=Accellion Data Breach |url=https://www.huntress.com/threat-library/data-breach/accellion-data-breach |url-status=live |archive-url=https://web.archive.org/web/20260306051955/https://www.huntress.com/threat-library/data-breach/accellion-data-breach |archive-date=2026-03-06 |access-date=2026-03-25 |website=[[Huntress]]}}</ref> This later turn into a lawsuit that reached a $8.1 million settlement on 20 January 2022.

==Background==
A financially motivated hacker group going by FIN11 has conducted malware and ransomware attacks against financial, retail, and medical related organizations since 2016.<ref>{{Cite web |last=Stark |first=Genevieve |last2=Moore |first2=Andrew |last3=Cannon |first3=Vincent |last4=Leary |first4=Jacqueline |last5=Fraser |first5=Nalani |last6=Goody |first6=Kimberly |date=14 October 2020 |title=Threat Research FIN11: Widespread Email Campaigns as Precursor for Ransomware and Data Theft |url=https://www.fireeye.com/blog/threat-research/2020/10/fin11-email-campaigns-precursor-for-ransomware-data-theft.html |url-status=live |archive-url=https://web.archive.org/web/20201017221743/https://www.fireeye.com/blog/threat-research/2020/10/fin11-email-campaigns-precursor-for-ransomware-data-theft.html |archive-date=17 October 2020 |access-date=26 March 2026 |website=Fire Eye}}</ref> It shares close ties to [[wikipedia:Clop_(hacker_group)#GoAnywhere_MFT_attack_(2023)|CLOP]], a hacker group that since 2016 has ran phishing campaigns and malware distributions<ref>{{Cite web |last=Brubaker |first=Nathan |last2=Zafra |first2=Daniel |last3=Lunden |first3=Keith |last4=Proska |first4=Ken |last5=Hildebrandt |first5=Corey |date=15 July 2020 |title=Financially Motivated Actors Are Expanding Access Into OT: Analysis of Kill Lists That Include OT Processes Used With Seven Malware Families |url=https://www.fireeye.com/blog/threat-research/2020/07/financially-motivated-actors-are-expanding-access-into-ot.html |url-status=live |archive-url=https://web.archive.org/web/20200716090918/https://www.fireeye.com/blog/threat-research/2020/07/financially-motivated-actors-are-expanding-access-into-ot.html |archive-date=16 July 2020 |access-date=26 March 2026 |website=Fire Eye}}</ref>, and UNC2546, an unknown hacker group that been shown to conduct malware attacks and SQL injection.<ref>{{Cite web |last=Ropek |first=Lucas |date=2021-02-23 |title=What We Know About the Hackers Behind the Accellion Data Breach |url=https://gizmodo.com/what-we-know-about-the-hackers-behind-the-accellion-dat-1846316990 |url-status=live |archive-url=https://web.archive.org/web/20250723040100/https://gizmodo.com/what-we-know-about-the-hackers-behind-the-accellion-dat-1846316990 |archive-date=2025-07-23 |access-date=2026-03-26 |website=[[Gizmodo]]}}</ref><ref>{{Cite web |last=Stone |first=Jeff |date=2021-02-22 |title=FireEye IDs hacking group suspected in Accellion, Kroger breach |url=https://cyberscoop.com/fireeye-ids-hacking-group-suspected-in-accellion-kroger-breach/ |url-status=live |archive-url=https://web.archive.org/web/20260118200149/https://cyberscoop.com/fireeye-ids-hacking-group-suspected-in-accellion-kroger-breach/ |archive-date=2026-01-18 |access-date=2026-03-26 |website=[[Cyberscoop]]}}</ref>

==The Attack==
Around Mid December, FIN11 targeted Accellion 20 year legacy {{Wplink|File transfer|File Transfer Appliance}} (FTA), deploying two {{Wplink|Zero-day vulnerability|zero-day-vulnerabilities}} that granted access to installation of a custom [[wikipedia:Web_shell|web shell]] named DEWMODE<ref>{{Cite web |date=2021-02-23 |title=Accellion Compromise Impacts Many Targets Including Healthcare Organizations |url=https://www.hhs.gov/sites/default/files/accellion-analyst-note.pdf |url-status=live |archive-url=https://web.archive.org/web/20250116150510/https://www.hhs.gov/sites/default/files/accellion-analyst-note.pdf |archive-date=2025-01-16 |access-date=26 March 2026 |website=[[Health Sector Cybersecurity Coordination Center (HC3)]]}}</ref>, allowing for SQL injection into Accellion systems. On 16 December, Accellion became aware of the vulnerability after a customer reported the vulnerability, and shorty after releasing a patch within 72 hours on 20 and 23 of December 2020.<ref name=":1">{{Cite web |last=Neill |first=Rob |date=3 March 2021 |title=Accellion hack: timeline clarifies when and how customers were notified |url=https://www.arnnet.com.au/article/1261917/accellion-hack-timeline-clarifies-when-and-how-customers-were-notified.html |url-status=live |archive-url=https://web.archive.org/web/20250722084059/https://www.arnnet.com.au/article/1261917/accellion-hack-timeline-clarifies-when-and-how-customers-were-notified.html |archive-date=22 July 2025 |access-date=26 March 2026 |website=ARN}}</ref> On 12 January, the company released a statement announcing the attack and urging customers to update to their newly released communication platform Kiteworks.<ref>{{Cite web |date=12 January 2021 |title=Press Release Accellion Responds to Recent FTA Security Incident |url=https://www.kiteworks.com/company/press-releases/accellion-responds-to-recent-fta-security-incident/ |url-status=live |archive-url=https://web.archive.org/web/20260118203606/https://www.kiteworks.com/company/press-releases/accellion-responds-to-recent-fta-security-incident/ |archive-date=18 January 2026 |access-date=26 March 2026 |website=Kiteworks}}</ref> On 20 January, hackers conducted more attacks after finding new vulnerabilities that included 2 more [[wikipedia:Zero-day_vulnerability|zero-day-vulnerabilities]]<ref name=":2">{{Cite web |date=1 March 2021 |title=ACCELLION, INC. FILE TRANSFER APPLIANCE (FTA) SECURITY ASSESSMENT |url=https://kiteworks.com/sites/default/files/trust-center/accellion-fta-attack-mandiant-report-full.pdf |url-status=live |archive-url=https://web.archive.org/web/20211128204658/https://kiteworks.com/sites/default/files/trust-center/accellion-fta-attack-mandiant-report-full.pdf |archive-date=28 November 2021 |access-date=27 March 2026 |website=Kiteworks}}</ref>, however after the vulnerability were noticed by Accellion customer service on 22 January, they were shortly patched three days later.<ref name=":0" /><ref name=":1" />Around late January, victims started receiving ransom emails that threatens to publish the stolen data. If the victim didn't respond, they would receive several more warnings messages urging the victim to respond.<ref>{{Cite web |last=Ilascu |first=Ionut |date=22 February 2021 |title=Global Accellion data breaches linked to Clop ransomware gang |url=https://www.bleepingcomputer.com/news/security/global-accellion-data-breaches-linked-to-clop-ransomware-gang/ |url-status=live |archive-url=https://web.archive.org/web/20260118094624/https://www.bleepingcomputer.com/news/security/global-accellion-data-breaches-linked-to-clop-ransomware-gang/ |archive-date=18 January 2026 |access-date=27 March 2026 |website=BleepingComputer}}</ref> The company would implement another patch on 28 January that enhanced the security of the 23 December patch. On 01 February, Accellion released an statement detailing the attack and adding no new vulnerabilities were detect at the time.<ref>{{Cite web |date=1 February 2021 |title=Press Release Accellion Provides Update to Recent FTA Security Incident |url=https://www.accellion.com/company/press-releases/accellion-provides-update-to-recent-fta-security-incident/ |url-status=live |archive-url=https://web.archive.org/web/20210202020120/https://www.accellion.com/company/press-releases/accellion-provides-update-to-recent-fta-security-incident/ |archive-date=2 February 2021 |access-date=26 March 2026 |website=Accellion}}</ref> A last patch was implemented on 01 March in collaboration with [[wikipedia:Mandiant|Mandiant]] (subsidiary to [[Google]]) that fixed two additional vulnerabilities.<ref name=":2" /> Accellion would announce termination of its 20 year legacy [[wikipedia:File_transfer|File Transfer Appliance]], giving customers till 30 April to make any changes to their licensing agreements.<ref>{{Cite web |date=27 March 2026 |title=Accellion |url=https://kiteworks.com/sites/default/files/resources/fta-eol.pdf |url-status=live |archive-url=https://web.archive.org/web/20220125042927/https://kiteworks.com/sites/default/files/resources/fta-eol.pdf |archive-date=25 January 2022 |access-date=27 March 2026 |website=Kiteworks}}</ref>
[[File:Accellion breach hacker group ransom demand message.png|thumb|alt=Hackers' ransom demand message.|Hackers' ransom demand message.]]
[[File:Accellion breach hacker group last warning message.png|thumb|alt=Hacker group's last warning message.|Hacker group's last warning message.]]

==List of responses from affected organizations==
Companies began being informed of the breach around January through March, later releasing statement about the incident. Several companies decided to terminate their agreements with Accellion and collaborate with law enforcement and other companies, while also reaching out to potentially affected customers.<ref>{{Cite web |last=Panettieri |first=Joe |date=14 January 2022 |title=Accellion Vulnerabilities, Cyberattacks, Victims, Lawsuits: Customer List and Status Updates |url=https://www.msspalert.com/news/accellion-vulnerabilities-victim-list |url-status=live |archive-url=https://web.archive.org/web/20250711215300/https://www.msspalert.com/news/accellion-vulnerabilities-victim-list |archive-date=11 July 2025 |access-date=26 March 2026 |website=MSSP Alert}}</ref><ref>{{Cite web |last=Firch |first=Jason |date=14 May 2024 |title=Accellion Data Breach: What Happened & Who Was Impacted? |url=https://purplesec.us/breach-report/accellion-data-breach/ |url-status=live |archive-url=https://web.archive.org/web/20260416041503/https://purplesec.us/breach-report/accellion-data-breach/ |archive-date=16 April 2026 |access-date=26 March 2026 |website=Purplesec}}</ref>

===Singtel===
In 11 February 2021, Singtel released a statement announcing a investigation in collaborations with security experts and Cyber Security Agency of Singapore and made plans to cease operation of Accellion systems.<ref>{{Cite web |date=11 February 2021 |title=Media Statement relating to Accellion’s FTA Security Incident |url=https://www.singtel.com/about-us/media-centre/news-releases/media-statement-relating-to-accellion-fta-security-incident |url-status=live |archive-url=https://web.archive.org/web/20260118170931/https://www.singtel.com/about-us/media-centre/news-releases/media-statement-relating-to-accellion-fta-security-incident |archive-date=18 January 2026 |access-date=27 March 2026 |website=Singtel}}</ref> On 17 February, Singtel released another statement detailing the results of their investigation, concluding that around 129,000 customers name, date of birth, mobile number, and home address was leaked, along with employees and staff financial information. The company highlighted plans to contact affected customers, and issuing an apology.<ref>{{Cite web |date=17 February 2021 |title=Singtel addresses data breach, moves to support affected stakeholders |url=https://www.singtel.com/about-us/media-centre/news-releases/singtel-addresses-data-breach-moves-to-support-affected-stakeholders |url-status=live |archive-url=https://web.archive.org/web/20260116181632mp_/https://www.singtel.com/about-us/media-centre/news-releases/singtel-addresses-data-breach-moves-to-support-affected-stakeholders |archive-date=16 January 2026 |access-date=26 March 2026 |website=Singtel}}</ref> <blockquote>''"While this data theft was committed by unknown parties, I’m very sorry this has happened to our customers and apologise unreservedly to everyone impacted. Data privacy is paramount, we have disappointed our stakeholders and not met the standards we have set for ourselves"''</blockquote>

===[[Kroger]]===
On 23 January, [[Kroger]] was notified of the vulnerability after being informed by Accellion, resulting in the company conducting an investigation. Around February, Kroger issued a statement that sought discontinuation of Accellion systems as well as mention 1% of customers had pharmacy records, money services being affected in the attack. Additionally, it highlighted plans to inform affected consumers.<ref>{{Cite web |date= |title=Information About the Accellion Incident |url=https://www.kroger.com/i/accellion-incident |url-status=dead |archive-url=https://web.archive.org/web/20210219235325/https://www.kroger.com/i/accellion-incident |archive-date=19 February 2021 |access-date=25 March 2026 |website=Kroger}}</ref>

===Qualys===
Starting on 03 March till 02 April, Qualys made a series of statement and updates after being alerted about the attack around December 2020. In collaboration with Accellion, FireEye, and Mandiant, a investigation pursued that found and contacted customers with leaked online and real life names, email addresses, job titles, and office addresses. Additionally, it found no impact or effect on its systems.<ref>{{Cite web |last=Carr |first=Ben |date=3 March 2021 |title=Qualys Update on Accellion FTA Security Incident |url=https://blog.qualys.com/vulnerabilities-threat-research/2021/04/02/qualys-update-on-accellion-fta-security-incident |url-status=live |archive-url=https://web.archive.org/web/20250713022054/https://blog.qualys.com/vulnerabilities-threat-research/2021/04/02/qualys-update-on-accellion-fta-security-incident |archive-date=13 July 2025 |access-date=26 March 2026 |website=Qualys}}</ref>

===City of Toronto===
On 22 January, the city was first alerted of the incident by unknown sources, however the city issued a response on April 2021.<ref>{{Cite web |date=30 April 2021 |title=Toronto hit by ‘potential cyber breach’ from Accellion file transfer software |url=https://databreaches.net/2021/04/30/toronto-hit-by-potential-cyber-breach-from-accellion-file-transfer-software/ |url-status=live |archive-url=https://web.archive.org/web/20251209022024/https://databreaches.net/2021/04/30/toronto-hit-by-potential-cyber-breach-from-accellion-file-transfer-software/ |archive-date=9 December 2025 |access-date=27 March 2026 |website=DataBreaches.Net}}</ref> When asked, a spokesperson responded by claiming "“It takes time to reach any sort of conclusion in view of the legacy system that was breached and the extent of investigation required." it was reported that around 35,000 citizens information was affected in the attack, however the city didn't receive a ransom email, leading to some speculation in the community of the meaning of the silence.<ref>{{Cite web |last=Woodward |first=Jon |date=30 December 2021 |title=Toronto feared 35,000 citizens' data would be made public after cyberattack: documents |url=https://www.ctvnews.ca/toronto/article/toronto-feared-35000-citizens-data-would-be-made-public-after-cyberattack-documents/ |url-status=live |archive-url=https://web.archive.org/web/20260416042729/https://www.ctvnews.ca/toronto/article/toronto-feared-35000-citizens-data-would-be-made-public-after-cyberattack-documents/ |archive-date=16 April 2026 |access-date=26 March 2026 |website=CTV News}}</ref><ref>{{Cite web |last=Adriano |first=Lyle |date=3 May 2021 |title=Toronto reveals potential cyber breach |url=https://www.insurancebusinessmag.com/ca/news/cyber/toronto-reveals-potential-cyber-breach-253921.aspx |url-status=live |archive-url=https://web.archive.org/web/20260416043216/https://www.insurancebusinessmag.com/ca/news/cyber/toronto-reveals-potential-cyber-breach-253921.aspx |archive-date=16 April 2026 |access-date=26 March 2026 |website=Insurance Business}}</ref>

===CXS===
On 02 May, CXS made a statement highlighting the incident only leaking current and past employees personal information. The company didn't provide much details surrounding the incident in regards to customers or specific type of information, only saying “''To date, this incident has had no impact on business operations or our ability to serve our customers''".<ref>{{Cite web |date=2 March 2021 |title=CSX probes ‘security incident’ as hackers leak data |url=https://www.freightwaves.com/news/csx-probes-security-incident-as-hackers-leak-data |url-status=live |archive-url=https://web.archive.org/web/20260216050403/https://www.freightwaves.com/news/csx-probes-security-incident-as-hackers-leak-data |archive-date=16 February 2026 |access-date=27 March 2026 |website=FreightWaves}}</ref><ref>{{Cite web |last=Lester |first=David |date=3 March 2021 |title=CSX suffers data exposure by hackers |url=https://www.rtands.com/freight/csx-suffers-data-exposure-by-hackers/ |url-status=live |archive-url=https://web.archive.org/web/20240930080445/https://www.rtands.com/freight/csx-suffers-data-exposure-by-hackers/ |archive-date=30 September 2024 |access-date=26 March 2026 |website=RT&S}}</ref>

===Centene===
{{Incomplete section}}

===Trillium===
The Company became aware of the attack on 25 January, and a month later released a statement, declaring customers address, date of birth, insurance ID number, and health information has been leaked and posted online. As compensation, the company gave 1 year credit monitoring and identity theft protection services to affected customers on 26 February.<ref>{{Cite web |last=Dissent |date=2021-03-07 |title=Trillium Community Health Plan members impacted by Accellion breach |url=https://databreaches.net/2021/03/07/trillium-community-health-plan-members-impacted-by-accellion-breach/ |url-status=live |archive-url=https://web.archive.org/web/20251008135925/https://databreaches.net/2021/03/07/trillium-community-health-plan-members-impacted-by-accellion-breach/ |archive-date=2025-10-08 |access-date=2026-03-27 |website=[[DataBreaches.Net]]}}</ref> The company discussed plans to move and remove all data from Accellion systems, review files and sharing data practices.<ref>{{Cite web |date=25 February 2021 |title=Trillium vendor reports a Data Security Incident |url=https://www.trilliumohp.com/newsroom/trillium-vendor-reports-a-data-security-incident.html |url-status=live |archive-url=https://web.archive.org/web/20260214042648/https://www.trilliumohp.com/newsroom/trillium-vendor-reports-a-data-security-incident.html |archive-date=14 February 2026 |access-date=27 March 2026 |website=Trillium}}</ref>

===Morgan Stanley===
[[wikipedia:Morgan_Stanley|Morgan Stanley]] third party vendor Guidehouse, a company that delivers account maintenance services, notified Morgan Stanely of the breach on 20 May 2021 after discovering the breach in March and finding information containing names, addresses, date of birth and social security numbers about Morgan Stanley clients in March.<ref>{{Cite web |last=Gatlan |first=Sergiu |date=8 July 2021 |title=Morgan Stanley reports data breach after vendor Accellion hack |url=https://www.bleepingcomputer.com/news/security/morgan-stanley-reports-data-breach-after-vendor-accellion-hack/ |url-status=live |archive-url=http://web.archive.org/web/20250722154012/https://www.bleepingcomputer.com/news/security/morgan-stanley-reports-data-breach-after-vendor-accellion-hack/ |archive-date=22 July 2025 |access-date=27 March 2026 |website=BleepingComputer}}</ref><ref>{{Cite web |last=Goodin |first=Dan |date=8 July 2021 |title=Morgan Stanley discloses data breach that resulted from Accellion FTA hacks |url=https://arstechnica.com/gadgets/2021/07/morgan-stanley-discloses-data-breach-that-resulted-from-accellion-fta-hacks/ |url-status=live |archive-url=https://web.archive.org/web/20251009115845/https://arstechnica.com/gadgets/2021/07/morgan-stanley-discloses-data-breach-that-resulted-from-accellion-fta-hacks/ |archive-date=9 October 2025 |access-date=27 March 2026 |website=Ars Technica}}</ref><ref>{{Cite web |last=Paganini |first=Pierluigi |date=8 July 2021 |title=Morgan Stanley discloses data breach after the hack of a third-party vendor |url=https://securityaffairs.com/119865/data-breach/morgan-stanley-data-breach.html |url-status=live |archive-url=http://web.archive.org/web/20251214005437/https://securityaffairs.com/119865/data-breach/morgan-stanley-data-breach.html |archive-date=14 December 2025 |access-date=27 March 2026 |website=SecurityAffairs}}</ref> Morgan Stanley sent emails to affected victims on 08 June and later on 02 July, sending a email to the attorney general office located in concord informing them of the attack.<ref>{{Cite web |last=Gatlan |first=Sergiu |date=8 July 2021 |title=morgan-stanley-bc-20210702 |url=https://www.documentcloud.org/documents/20985259-morgan-stanley-bc-20210702/ |url-status=live |archive-url=https://web.archive.org/web/20240918045209/https://www.documentcloud.org/documents/20985259-morgan-stanley-bc-20210702 |archive-date=2024-09-18 |access-date=28 March 2026 |website=[[DocumentCloud]]}}</ref>

===HealthNet===
On 24 March, [[wikipedia:Health_Net|Healthnet]], an American health care insurance provider, released a statement that declared customers addresses, date of birth, insurance ID number, and health information such as medical conditions and treatment information, was compromised. The company stated it started collaraborationg with law enforcement and cease operation of Accellion services.<ref>{{Cite web |date=24 March 2021 |title=Health Net received information that one of our business partners was a victim of a cyber-attack |url=https://www.healthnet.com/content/healthnet/en_us/news-center/news-releases/cyber-accellion.html |url-status=live |archive-url=https://web.archive.org/web/20210406205107/https://www.healthnet.com/content/healthnet/en_us/news-center/news-releases/cyber-accellion.html |archive-date=6 April 2021 |access-date=28 March 2026 |website=Health Net}}</ref>

===The Reserve Bank of New Zealand===
{{Incomplete section}}
https://web.archive.org/web/20210111063645/https://www.rbnz.govt.nz/news/2021/01/reserve-bank-response-to-illegal-breach-of-data-system

https://web.archive.org/web/20210115022125/https://www.rbnz.govt.nz/our-response-to-data-breach<nowiki/>'

https://www.interest.co.nz/banking/109058/reserve-banks-says-it-working-directly-stakeholders-determine-how-many-people-have

https://www.bankinfosecurity.com/reserve-bank-new-zealand-investigates-data-breach-a-15737

===Flagstar Bank===
Around March, Flagstar bank posted a post on its website alerting users that its been apart in a cybersecurity attack relating to one of their vendors Accellion. The company declared discontinuation of Accellion services and creating a calling center for affected individuals.<ref>{{Cite web |date=28 March 2026 |title=Accellion Incident Information Center |url=https://www.flagstar.com/customer-support/accellion-information-center.html |url-status=live |archive-url=https://web.archive.org/web/20210308111846/https://www.flagstar.com/customer-support/accellion-information-center.html |archive-date=8 March 2021 |access-date=28 March 2026 |website=Flagstar Bank}}</ref>

===Trinity Health===
On 05 April, Trinity Health would declare customers personal and medical information was access and leaked online. The company announced plans to inform affected customers and create a headline to affected customers.<ref>{{Cite web |date=5 April 2021 |title=Trinity Health Announces Response to Accellion Data Event |url=https://www.prnewswire.com/news-releases/trinity-health-announces-response-to-accellion-data-event-301262364.html |url-status=live |archive-url=http://web.archive.org/web/20251113154146/https://www.prnewswire.com/news-releases/trinity-health-announces-response-to-accellion-data-event-301262364.html |archive-date=13 November 2025 |access-date=28 March 2026 |website=PR Newswire}}</ref><blockquote>Trinity Health determined file(s) were present on the appliance at the time of this event. The files contained certain protected health information, including a combination of demographic, clinical and financial information such as your name, address, email, date of birth, healthcare provider, dates and types of health care services, medical record number, immunization type, lab results, medications, payment, payer name, and claims information. The confidential information of a very small number of impacted individuals included a social security number or credit card number.</blockquote>

===California Health & Wellness===
California Health & Wellness became aware of the attack after being alerted from Accellion on 25 January, which upon notice immediately conducted an investigation alongside Accellion.<ref>{{Cite web |last=Adler |first=Steve |date=6 April 2021 |title=More Than 1.2 Million Health Net Members Affected by Accellion Cyberattack |url=https://www.hipaajournal.com/more-than-1-2-million-health-net-members-affected-by-accellion-cyberattack/ |url-status=live |archive-url=http://web.archive.org/web/20240704193957/https://www.hipaajournal.com/more-than-1-2-million-health-net-members-affected-by-accellion-cyberattack/ |archive-date=4 July 2024 |access-date=28 March 2026 |website=The Hippa Journal}}</ref> In a statement released on ---, California Health & Wellness confirmed customers address, date of birth, insurance ID number, and related health information was compromised. The company announced plan to cease operation of Accellion software and gave affected customers 1 year identity protection service with IDX membership.

===Arizona Complete Health===
Arizona Complete Health released a statement on 26 February, confirming around 27,000 customers addresses, date of birth, insurance ID numbers, and medical conditions, were compromised after being informed of the attack on 25 January, The company announced it would cease operation of Accellion systems, removing all related data associated, and provide affected customers 1 year of credit monitoring services.<ref>{{Cite web |last=Drees |first=Jackie |date=18 March 2021 |title=Ransomware attack exposes 27,000+ Arizona health plan members’ data for 2.5 weeks |url=https://www.beckershospitalreview.com/healthcare-information-technology/cybersecurity/ransomware-attack-exposes-27-000-arizona-health-plan-members-data-for-2-5-weeks/ |url-status=live |archive-url=https://web.archive.org/web/20250521184950/https://www.beckershospitalreview.com/healthcare-information-technology/cybersecurity/ransomware-attack-exposes-27-000-arizona-health-plan-members-data-for-2-5-weeks/ |archive-date=21 May 2025 |access-date=29 March 2026 |website=beckershospitalreview.com}}</ref><ref>{{Cite web |date=26 February 2021 |title=Arizona Complete Health (AzCH) received information that one of our business partners was a victim of a cyber-attack. |url=https://www.azcompletehealth.com/newsroom/cyber-accellion.html |url-status=live |archive-url=https://web.archive.org/web/20210318182004/https://www.azcompletehealth.com/newsroom/cyber-accellion.html |archive-date=18 March 2021 |access-date=29 March 2026 |website=Arizona Complete Health}}</ref>

===Goodwin Procter===
{{Incomplete section}}

===Jones Day===
The company provided little information regarding the attack, with only responding in a statement made to the Wall Street Journal that it was affected by the attack. Allegedly, there was plan to arrange an agreement between CLOP, however the company went silent, resulting in releasing information about Jones Day clients. The hacker organization CLOP responded to the company's silence;<ref>{{Cite web |date=16 February 2021 |title=Jones Day disputes claimed breach; points to hacked vendor; hacker points back to them (UPDATE2) |url=https://databreaches.net/2021/02/16/jones-day-disputes-claimed-breach-points-to-hacked-vendor-hacker-points-back-to-them/ |url-status=live |archive-url=http://web.archive.org/web/20250912012045/https://databreaches.net/2021/02/16/jones-day-disputes-claimed-breach-points-to-hacked-vendor-hacker-points-back-to-them/ |archive-date=12 September 2025 |access-date=29 March 2026 |website=DataBreaches.Net}}</ref><ref>{{Cite web |last=Koebler |first=Jason |last2=Cox |first2=Joseph |last3=Bicchierai |first3=Lorenzo |date=16 February 2021 |title=Hacker Leaks Files from Jones Day Law Firm, Which Worked on Trump Election Challenges |url=https://www.vice.com/en/article/hacker-leaks-files-from-jones-day-law-firm-which-represented-trump-in-election-challenges/ |url-status=live |archive-url=https://web.archive.org/web/20250523061551/https://www.vice.com/en/article/hacker-leaks-files-from-jones-day-law-firm-which-represented-trump-in-election-challenges/ |archive-date=23 May 2025 |access-date=29 March 2026 |website=Vice}}</ref><ref>{{Cite web |date=13 February 2021 |title=Threat actors claim to have stolen Jones Day files; law firm remains quiet |url=https://databreaches.net/2021/02/13/threat-actors-claim-to-have-stolen-jones-day-files-law-firm-remains-quiet/ |url-status=live |archive-url=http://web.archive.org/web/20251231135108/https://databreaches.net/2021/02/13/threat-actors-claim-to-have-stolen-jones-day-files-law-firm-remains-quiet/ |archive-date=31 December 2025 |access-date=29 March 2026 |website=DataBreaches.Net}}</ref><blockquote>''" we hacked their server where the Accellion was and took the data from there, we spammed all over the company and all over the contact sheet they repeatedly entered the chat and were silent"''</blockquote>

===CalViva Health===
The company sent an email to affected customers on 24 March after being informed by Accellion on 25 January. It lists customers Addresses, date of birth, insurance ID Number, and health information were compromised. The company announced discontinuation of Accellion services and gave affected customers 1 year IDX membership.<ref>{{Cite web |date=24 March 2021 |title=Notice of Data Breach |url=https://oag.ca.gov/system/files/CalViva%20-%20%20Accellion%20Breach%20Notice%20Letter.pdf |url-status=live |archive-url=https://web.archive.org/web/20251204190444/https://oag.ca.gov/system/files/CalViva%20-%20%20Accellion%20Breach%20Notice%20Letter.pdf |archive-date=4 December 2025 |access-date=29 March 2026 |website=oag.ca.gov}}</ref>

==Lawsuit==
On 18 February 2021, a lawsuit was filed against Accellion for failure to secure personal information of its customers, alleging it resulting in the plaintiffs facing years of ''"constant surveillance of their financial and personal records, monitoring, and loss of rights".''<ref>{{Cite web |last=Rizzi |first=Corrado |date=19 February 2021 |title=Accellion Facing Class Action Over Dec. 2020 File Transfer Service Data Breach [UPDATE] |url=https://www.classaction.org/news/accellion-facing-class-action-over-dec.-2020-file-transfer-service-data-breach |url-status=live |archive-url=http://web.archive.org/web/20260213224702/https://www.classaction.org/news/accellion-facing-class-action-over-dec.-2020-file-transfer-service-data-breach |archive-date=13 February 2026 |access-date=27 March 2026 |website=ClassAction.org}}</ref><ref>{{Cite web |date=29 March 2026 |title=Zebelman v. Accellion, Inc. |url=https://dockets.justia.com/docket/california/candce/5:2021cv01203/373802 |url-status= |access-date=29 March 2026 |website=Justia U.S Law}}</ref> The case reached a $8.1 million settlement on 20 January 2022, requiring Accellion give 2 years of credit monitoring and insurance services and reimburse up to $10,000 or receive payment of $15 or $50 to affected individuals.<ref>{{Cite web |last=Coble |first=Sarah |date=17 January 2022 |title=Accellion Reaches $8.1m Data Breach Settlement |url=https://www.infosecurity-magazine.com/news/accellion-reaches-81m-data-breach/ |url-status=live |archive-url=http://web.archive.org/web/20250721231918/https://www.infosecurity-magazine.com/news/accellion-reaches-81m-data-breach/ |archive-date=21 July 2025 |access-date=26 March 2026 |website=Infosecurity Magazine}}</ref><ref>{{Cite web |last=Davis |first=Jessica |date=14 January 2022 |title=Accellion claims no ‘guarantee’ of security in $8.1M breach settlement |url=https://www.scworld.com/analysis/accellion-reaches-8-1m-settlement-in-data-breach-lawsuit |url-status=live |archive-url=https://web.archive.org/web/20260416164141/https://www.scworld.com/analysis/accellion-reaches-8-1m-settlement-in-data-breach-lawsuit |archive-date=16 April 2026 |access-date=27 March 2026 |website=ScWorld}}</ref>

==Consumer response==
{{Ph-I-ConR}}

==References==
{{reflist}}
[[Category:Data breaches]]
[[Category:2020 incidents]]

Kroger Grocery store electronic shelf labels & facial recognition

2026-05-04T06:39:34Z

SquidthePlummer: link

{{IncidentCargo
|Company=Kroger
|StartDate=2024-08-05
|EndDate=
|Status=Active
|ProductLine=
|Product=
|ArticleType=
|Type=Algorithmic Pricing, Privacy, Surveillance
|Description=Kroger uses technologies that allow for price discrimination, intrusive advertising and surveillance.
}}
[[Kroger]] has introduced electronic shelf labels and facial recognition cameras in their stores. The company claims this technology is designed to improve customer experience and lower prices. However, concerns have been raised about price manipulation, privacy violations, and potential discrimination.<ref name="Gizmodo2024">{{Cite web |last=Novak |first=Matt |date=16 Oct 2024 |title=Kroger’s Plan to Use Facial Recognition Raises Concerns About Surge Pricing |url=https://gizmodo.com/krogers-plan-to-use-facial-recognition-raises-concerns-about-surge-pricing-2000512685 |url-status=live |access-date=20 May 2025 |website=Gizmodo |archive-url=http://web.archive.org/web/20250708174159/https://gizmodo.com/krogers-plan-to-use-facial-recognition-raises-concerns-about-surge-pricing-2000512685 |archive-date=8 Jul 2025}}</ref>

This page summarizes what Kroger claims about this technology, based on official statements and reports.

==Electronic shelf labels==
{{Wplink|Electronic shelf label|Electronic shelf labels}} (ESLs) are digital price tags that allow for instant price changes remotely. They are controlled via a cloud-based system, removing the need for employees to manually update prices.

====What Kroger says they are using it for====

*Lowering prices: ESLs allow for quick adjustments to make shopping more affordable.
*Preventing waste: Enables automatic markdowns for expiring products.
*Competitive pricing: Responding to supplier cost changes and competitor pricing.
*Customer benefits: Showing personalized coupons and promotions based on purchase history.

====Concerns====

*Surge pricing: ESLs enable real-time price increases during peak demand (e.g., higher prices on turkeys before Thanksgiving).<ref name="CNN2024">{{Cite web |last=Morrow |first=Allison |date=22 Aug 2024 |title=Surge pricing your groceries: What could go wrong? |url=https://edition.cnn.com/2024/08/22/business/surge-pricing-groceries-nightcap/index.html |url-status=live |access-date=20 May 2025 |website=CNN |archive-url=http://web.archive.org/web/20251206103343/https://edition.cnn.com/2024/08/22/business/surge-pricing-groceries-nightcap/index.html |archive-date=6 Dec 2025}}</ref>
*Confusing price changes: A product may have different prices throughout the day, making it harder for customers to compare & plan.
*Hidden price discrimination: ESLs could be used to charge different customers different prices, depending on their shopping habits.

==Facial recognition and customer tracking==
Cameras inside digital shelf displays (Kroger EDGE system) use AI to analyze age, gender, & emotional response to advertisements.

====What Kroger says they are using it for====

*Personalized advertising: Showing promotions based on age and gender.
*Security: Detecting repeat shoplifters to prevent theft.
*Improved shopping experience: Analyzing customer engagement to offer better product placement.

====Concerns====

*Privacy violations: Customers may be tracked without explicit consent.<ref name="SenateLetter">[https://www.warren.senate.gov/imo/media/doc/warren_casey_letter_to_kroger_re_electronic_shelving_and_price_gouging.pdf Senate Letter: Warren & Casey Demand Kroger Explain Surge Pricing & Data Tracking] (August 5, 2024) ([http://web.archive.org/web/20251004114117/https://www.warren.senate.gov/imo/media/doc/warren_casey_letter_to_kroger_re_electronic_shelving_and_price_gouging.pdf Archived])</ref>
*Discriminatory pricing: AI could be used to adjust prices based on perceived wealth or shopping behavior.<ref>{{Cite journal |last=Priester |first=A. |last2=Robbert |first2=T. |last3=Roth |first3=S. |date=23 Jan 2020 |title=A special price just for you: effects of personalized dynamic pricing on consumer fairness perceptions |url=https://link.springer.com/article/10.1057/s41272-019-00224-3 |journal=Journal of Revenue and Pricing Management |volume=19 |pages=99-112 |via=Springer Nature Link |archive-url=http://web.archive.org/web/20251211073206/https://link.springer.com/article/10.1057/s41272-019-00224-3 |archive-date=11 Dec 2025}}</ref>
*Consumer profiling: Creates detailed customer profiles that could be sold to third-party advertisers.
*Kroger gives preferential pricing to certain age groups. Those under 18 may not use the Kroger web site, or use an account and therefore can't get digital deals, and it is harder for them to get information about sales. Age detection in store could be used to further these inequalities.

==Kroger's response==
*Denies "surge pricing": Kroger states ESLs are meant to reduce costs, not raise them.<ref name="Gizmodo2024" />
*Claims facial recognition is only used for advertising, not tracking individuals.
*Insists the goal is to "help customers save money".

====Skeptical Questions====

*If ESLs can change prices dynamically, '''what prevents Kroger from raising prices at peak hours?''' It is common to claim that something reduces prices by first raising the baseline price, and then reducing it from that higher price. So, instead of raising prices during peak hours, it lowers prices during off peak hours. Identical effect, but they can claim to be reducing costs.
*If facial recognition is "just for ads," '''why not allow customers to opt out?'''
*Is this about helping customers or a '''corporate strategy to maximize profit?'''

====Primary privacy concern:====
*Kroger has introduced technology that allows customers to be tracked & profiled during their shopping experience while prices are changed on the fly.

==References==
{{reflist}}
[[Category:Kroger]]
[[Category:Incidents]]
[[Category:Food retailers]]
[[Category:Supermarkets]]
[[Category:Privacy controversies]]

User:SquidthePlummer

2026-05-04T06:16:08Z

SquidthePlummer: accellion is so shady dude-

{| class="wikitable sortable mw-collapsible mw-collapsed"
|+
!Articles I've Been Involved
!Contributions
|-
|[[7-Eleven]]
|created page and had huge involvement
|-
|[[Accellion]]
|
|-
|[[Accellion data breach]]
|created page and had huge involvement
|-
|[[Adobe]]
|added 2 links
|-
|[[Arby's]]
|created page and had huge involvement
|-
|[[Applebee's]]
|created and filled info
|-
|[[Buffalo Wild Wings]]
|created page and had huge involvement
|-
|[[Baskin-Robbins]]
|
|-
|[[Burger King]]
|created page and had huge involvement
|-
|[[Carl's Jr]]
|
|-
|[[Cava Grill]]
|created page and huge involvement
|-
|[[Chevron]]
|created page and had huge involvement
|-
|[[Chick-fil-A|Chick Fil A]]
|created page and had huge involvement
|-
|[[Chili's Grill & Bar|'''Chili's''']]
|
|-
|[[Chipotle]]
|created page and had huge involvement
|-
|[[Cracker Barrel]]
|
|-
|[[Dairy Queen]]
|created page and had huge involvement
|-
|[[Denny's]]
|created page and had huge involvement
|-
|[[Denny’s Bakery]]
|
|-
|[[Dollar General]]
|
|-
|[[Dollar Tree]]
|
|-
|[[Domino's]]
|created page and had huge involvement
|-
|[[Dunkin' Donuts]]
|
|-
|[[Hardee's]]
|
|-
|[[IHOP]]
|created and filled info
|-
|[[In-N-Out Burger|In N Out]]
|Created page
|-
|[[Intel Management Engine]]
|created page and had huge involvement
|-
|[[Jack in the Box]]
|created page and had huge involvement
|-
|[[Jamba Juice]]
|created and filled info
|-
|'''[[Jason's Deli]]'''
|created and filled info
|-
|[[Jimmy John's]]
|created page and had huge involvement
|-
|[[KFC]]
|created page and had huge involvement
|-
|[[Kroger]]
|created page and had huge involvement
|-
|[[Kroger merger deal with Albertson|Kroger Merger Deal with Albertson]]
|created page and had huge involvement
|-
|[[Kwik Trip]]
|created page and had huge involvement
|-
|[[Little Caesars]]
|
|-
|[[McAlister's Deli]]
|
|-
|[[McDonald's]]
|created page and had huge involvement
|-
|[[McDonald's Japan malware attack|Mcdonalds Japan Malware Attack]]
|created page and had huge involvement
|-
|[[McDonald's 2017 India Leak|McDonalds 2007 India Leak]]
|created page and had huge involvement
|-
|[[Olive Garden]]
|
|-
|[[Panda Express]]
|created page and had huge involvement
|-
|[[Panera Bread]]
|created page and had huge involvement
|-
|[[Panera's failure to disclose a known security breach|Panera Bread failure to disclose a known security breach]]
|created page and had huge involvement
|-
|[[Papa John's]]
|created page and had huge involvement
|-
|[[PepsiCo|Pepsico]]
|created page and had huge involvement
|-
|[[Pizza Hut]]
|created page and had huge involvement
|-
|[[Popeyes]]
|created page and had huge involvement
|-
|[[QuikTrip]]
|created page and had huge involvement
|-
|[[Red Robin]]
|created page and had huge involvement
|-
|[[Restaurant Brands International|Restaurant Brand International]]
|created page and had huge involvement
|-
|[[Restaurant Brands International caught training AI models using customer voices]]
|First article i've created ( created page and had huge involvement)
|-
|[[Salad and Go]]
|created page and had huge involvement
|-
|[[Shake Shack]]
|created page and had huge involvement
|-
|[[Shell]]
|created page and had huge involvement
|-
|[[Shimano]]
|very minimal involvement, changed see also slightly
|-
|[[Shoney's]]
|created page and had huge involvement
|-
|[[Sonic]]
|created page and had huge involvement
|-
|[[Starbucks|Starbuck]]
|
|-
|[[Steak 'n Shake]]
|
|-
|[[Subway]]
|created page and had huge involvement
|-
|[[Taco Bell]]
|created page and had huge involvement
|-
|[[Tim Hortons]]
|created page and had huge involvement
|-
|[[TreeHouse Foods]]
|
|-
|[[Waffle House]]
|created page and had huge involvement
|-
|[[Wendy's]]
|created page and had huge involvement
|-
|[[Yum! Brands]]
|created page and had huge involvement
|-
|[[Zoom Communications|Zoom]]
|created page
|-
|[[Zoom (product)]]
|created page and had huge involvement
|}

==WHY ARE YOU HERE???==
I joined or started contributing to this wiki because i feel there's a lot of articles missing that i feel should be included in the wiki that no one was adding. I don't remember exactly when I first saw the wiki, but I had the assumption of '''''"hey, it's just starting, somebody will add it eventually'''''" and years later, came back to check on it again and to see that it still wasn't added (I figured that a lot more people will be involved in this) , which really bothered me, so . . . . . '''tada!!'''- i appeared and figured ''hey, if no one else will add it''', I will'''!''

==GOAL==
So my goal? Try to add as non-popular, not known information that is really hard to find anywhere else out there to the wiki to add (of course that is relevant to the wiki's goal and guidelines) or to add the most complicated or time consuming tasks that no one else does. Currently, this includes my "mission" to do food related stuff.

Accellion data breach

2026-05-04T06:07:55Z

SquidthePlummer: /* List of responses from affected organizations */ some fixes

{{Cleanup}}{{IncidentCargo
|Company=Accellion, Kroger, Shell, Trillium, Qualys, Singtel, CSX
|StartDate=2020-12
|EndDate=2021-02
|Status=Resolved
|Type=Security
|Description=A security breach affecting over 25 companies, medical institutions and schools.
}}Around Mid December in 2020, several hacker group going by the names FIN11, UNC2546, and CLOP, infiltrated [[wikipedia:Kiteworks|Accellion]] systems using [[wikipedia:SQL_injection|SQL injection,]] affecting organizations delving to various aspects of education, medicine, and finance, leaking over 9 million customers and employees personal information.<ref name=":0">{{Cite web |last=Burgess |first=Monica |date=2025-10-31 |title=Accellion Data Breach |url=https://www.huntress.com/threat-library/data-breach/accellion-data-breach |url-status=live |archive-url=https://web.archive.org/web/20260306051955/https://www.huntress.com/threat-library/data-breach/accellion-data-breach |archive-date=2026-03-06 |access-date=2026-03-25 |website=[[Huntress]]}}</ref> This later turn into a lawsuit that reached a $8.1 million settlement on 20 January 2022.

==Background==
A financially motivated hacker group going by FIN11 has conducted malware and ransomware attacks against financial, retail, and medical related organizations since 2016.<ref>{{Cite web |last=Stark |first=Genevieve |last2=Moore |first2=Andrew |last3=Cannon |first3=Vincent |last4=Leary |first4=Jacqueline |last5=Fraser |first5=Nalani |last6=Goody |first6=Kimberly |date=14 October 2020 |title=Threat Research FIN11: Widespread Email Campaigns as Precursor for Ransomware and Data Theft |url=https://www.fireeye.com/blog/threat-research/2020/10/fin11-email-campaigns-precursor-for-ransomware-data-theft.html |url-status=live |archive-url=https://web.archive.org/web/20201017221743/https://www.fireeye.com/blog/threat-research/2020/10/fin11-email-campaigns-precursor-for-ransomware-data-theft.html |archive-date=17 October 2020 |access-date=26 March 2026 |website=Fire Eye}}</ref> It shares close ties to [[wikipedia:Clop_(hacker_group)#GoAnywhere_MFT_attack_(2023)|CLOP]], a hacker group that since 2016 has ran phishing campaigns and malware distributions<ref>{{Cite web |last=Brubaker |first=Nathan |last2=Zafra |first2=Daniel |last3=Lunden |first3=Keith |last4=Proska |first4=Ken |last5=Hildebrandt |first5=Corey |date=15 July 2020 |title=Financially Motivated Actors Are Expanding Access Into OT: Analysis of Kill Lists That Include OT Processes Used With Seven Malware Families |url=https://www.fireeye.com/blog/threat-research/2020/07/financially-motivated-actors-are-expanding-access-into-ot.html |url-status=live |archive-url=https://web.archive.org/web/20200716090918/https://www.fireeye.com/blog/threat-research/2020/07/financially-motivated-actors-are-expanding-access-into-ot.html |archive-date=16 July 2020 |access-date=26 March 2026 |website=Fire Eye}}</ref>, and UNC2546, an unknown hacker group that been shown to conduct malware attacks and SQL injection.<ref>{{Cite web |last=Ropek |first=Lucas |date=2021-02-23 |title=What We Know About the Hackers Behind the Accellion Data Breach |url=https://gizmodo.com/what-we-know-about-the-hackers-behind-the-accellion-dat-1846316990 |url-status=live |archive-url=https://web.archive.org/web/20250723040100/https://gizmodo.com/what-we-know-about-the-hackers-behind-the-accellion-dat-1846316990 |archive-date=2025-07-23 |access-date=2026-03-26 |website=[[Gizmodo]]}}</ref><ref>{{Cite web |last=Stone |first=Jeff |date=2021-02-22 |title=FireEye IDs hacking group suspected in Accellion, Kroger breach |url=https://cyberscoop.com/fireeye-ids-hacking-group-suspected-in-accellion-kroger-breach/ |url-status=live |archive-url=https://web.archive.org/web/20260118200149/https://cyberscoop.com/fireeye-ids-hacking-group-suspected-in-accellion-kroger-breach/ |archive-date=2026-01-18 |access-date=2026-03-26 |website=[[Cyberscoop]]}}</ref>

Founded in 1999, Accellion is a file sharing service provider that later rebranded into Kiteworks.

==The Attack==
Around Mid December, FIN11 targeted Accellion 20 year legacy {{Wplink|File transfer|File Transfer Appliance}} (FTA), deploying two {{Wplink|Zero-day vulnerability|zero-day-vulnerabilities}} that granted access to installation of a custom [[wikipedia:Web_shell|web shell]] named DEWMODE<ref>{{Cite web |date=2021-02-23 |title=Accellion Compromise Impacts Many Targets Including Healthcare Organizations |url=https://www.hhs.gov/sites/default/files/accellion-analyst-note.pdf |url-status=live |archive-url=https://web.archive.org/web/20250116150510/https://www.hhs.gov/sites/default/files/accellion-analyst-note.pdf |archive-date=2025-01-16 |access-date=26 March 2026 |website=[[Health Sector Cybersecurity Coordination Center (HC3)]]}}</ref>, allowing for SQL injection into Accellion systems. On 16 December, Accellion became aware of the vulnerability after a customer reported the vulnerability, and shorty after releasing a patch within 72 hours on 20 and 23 of December 2020.<ref name=":1">{{Cite web |last=Neill |first=Rob |date=3 March 2021 |title=Accellion hack: timeline clarifies when and how customers were notified |url=https://www.arnnet.com.au/article/1261917/accellion-hack-timeline-clarifies-when-and-how-customers-were-notified.html |url-status=live |archive-url=https://web.archive.org/web/20250722084059/https://www.arnnet.com.au/article/1261917/accellion-hack-timeline-clarifies-when-and-how-customers-were-notified.html |archive-date=22 July 2025 |access-date=26 March 2026 |website=ARN}}</ref> On 12 January, the company released a statement announcing the attack and urging customers to update to their newely released communication platform kiteworks.<ref>{{Cite web |date=12 January 2021 |title=Press Release Accellion Responds to Recent FTA Security Incident |url=https://www.kiteworks.com/company/press-releases/accellion-responds-to-recent-fta-security-incident/ |url-status=live |archive-url=https://web.archive.org/web/20260118203606/https://www.kiteworks.com/company/press-releases/accellion-responds-to-recent-fta-security-incident/ |archive-date=18 January 2026 |access-date=26 March 2026 |website=Kiteworks}}</ref> On 20 January, hackers conducted more attacks after finding new vulnerabilities that included 2 more [[wikipedia:Zero-day_vulnerability|zero-day-vulnerabilities]]<ref name=":2">{{Cite web |date=1 March 2021 |title=ACCELLION, INC. FILE TRANSFER APPLIANCE (FTA) SECURITY ASSESSMENT |url=https://kiteworks.com/sites/default/files/trust-center/accellion-fta-attack-mandiant-report-full.pdf |url-status=live |archive-url=https://web.archive.org/web/20211128204658/https://kiteworks.com/sites/default/files/trust-center/accellion-fta-attack-mandiant-report-full.pdf |archive-date=28 November 2021 |access-date=27 March 2026 |website=Kiteworks}}</ref>, however after the vulnerability were noticed by Accellion customer service on 22 January, they were shortly patched three days later.<ref name=":0" /><ref name=":1" />Around late January, victims started receiving ransom emails that threatens to publish the stolen data. If the victim didn't respond, they would receive several more warnings messages urging the victim to respond.<ref>{{Cite web |last=Ilascu |first=Ionut |date=22 February 2021 |title=Global Accellion data breaches linked to Clop ransomware gang |url=https://www.bleepingcomputer.com/news/security/global-accellion-data-breaches-linked-to-clop-ransomware-gang/ |url-status=live |archive-url=https://web.archive.org/web/20260118094624/https://www.bleepingcomputer.com/news/security/global-accellion-data-breaches-linked-to-clop-ransomware-gang/ |archive-date=18 January 2026 |access-date=27 March 2026 |website=BleepingComputer}}</ref> The company would implement another patch on 28 January that enhanced the security of the 23 December patch. On 01 February, Accellion released an statement detailing the attack and adding no new vulnerabilities were detect at the time.<ref>{{Cite web |date=1 February 2021 |title=Press Release Accellion Provides Update to Recent FTA Security Incident |url=https://www.accellion.com/company/press-releases/accellion-provides-update-to-recent-fta-security-incident/ |url-status=live |archive-url=https://web.archive.org/web/20210202020120/https://www.accellion.com/company/press-releases/accellion-provides-update-to-recent-fta-security-incident/ |archive-date=2 February 2021 |access-date=26 March 2026 |website=Accellion}}</ref> A last patch was implemented on 01 March in collaboration with [[wikipedia:Mandiant|Mandiant]] (subsidiary to [[Google]]) that fixed two additional vulnerabilities.<ref name=":2" /> Accellion would announce termination of its 20 year legacy [[wikipedia:File_transfer|File Transfer Appliance]], giving customers till 30 April to make any changes to their licensing agreements.<ref>{{Cite web |date=27 March 2026 |title=Accellion |url=https://kiteworks.com/sites/default/files/resources/fta-eol.pdf |url-status=live |archive-url=https://web.archive.org/web/20220125042927/https://kiteworks.com/sites/default/files/resources/fta-eol.pdf |archive-date=25 January 2022 |access-date=27 March 2026 |website=Kiteworks}}</ref>
[[File:Accellion breach hacker group ransom demand message.png|thumb|alt=Hackers' ransom demand message.|Hackers' ransom demand message.]]
[[File:Accellion breach hacker group last warning message.png|thumb|alt=Hacker group's last warning message.|Hacker group's last warning message.]]

==List of responses from affected organizations==
Companies began being informed of the breach around January through March, later releasing statement about the incident. Several companies decided to terminate their agreements with Accellion and collaborate with law enforcement and other companies, while also reaching out to potentially affected customers.<ref>{{Cite web |last=Panettieri |first=Joe |date=14 January 2022 |title=Accellion Vulnerabilities, Cyberattacks, Victims, Lawsuits: Customer List and Status Updates |url=https://www.msspalert.com/news/accellion-vulnerabilities-victim-list |url-status=live |archive-url=https://web.archive.org/web/20250711215300/https://www.msspalert.com/news/accellion-vulnerabilities-victim-list |archive-date=11 July 2025 |access-date=26 March 2026 |website=MSSP Alert}}</ref><ref>{{Cite web |last=Firch |first=Jason |date=14 May 2024 |title=Accellion Data Breach: What Happened & Who Was Impacted? |url=https://purplesec.us/breach-report/accellion-data-breach/ |url-status=live |archive-url=https://web.archive.org/web/20260416041503/https://purplesec.us/breach-report/accellion-data-breach/ |archive-date=16 April 2026 |access-date=26 March 2026 |website=Purplesec}}</ref>

===Singtel===
In 11 February 2021, Singtel released a statement announcing a investigation in collaborations with security experts and Cyber Security Agency of Singapore and made plans to cease operation of Accellion systems.<ref>{{Cite web |date=11 February 2021 |title=Media Statement relating to Accellion’s FTA Security Incident |url=https://www.singtel.com/about-us/media-centre/news-releases/media-statement-relating-to-accellion-fta-security-incident |url-status=live |archive-url=https://web.archive.org/web/20260118170931/https://www.singtel.com/about-us/media-centre/news-releases/media-statement-relating-to-accellion-fta-security-incident |archive-date=18 January 2026 |access-date=27 March 2026 |website=Singtel}}</ref> On 17 February, Singtel released another statement detailing the results of their investigation, concluding that around 129,000 customers name, date of birth, mobile number, and home address was leaked, along with employees and staff financial information. The company highlighted plans to contact affected customers, and issuing an apology.<ref>{{Cite web |date=17 February 2021 |title=Singtel addresses data breach, moves to support affected stakeholders |url=https://www.singtel.com/about-us/media-centre/news-releases/singtel-addresses-data-breach-moves-to-support-affected-stakeholders |url-status=live |archive-url=https://web.archive.org/web/20260116181632mp_/https://www.singtel.com/about-us/media-centre/news-releases/singtel-addresses-data-breach-moves-to-support-affected-stakeholders |archive-date=16 January 2026 |access-date=26 March 2026 |website=Singtel}}</ref> <blockquote>''"While this data theft was committed by unknown parties, I’m very sorry this has happened to our customers and apologise unreservedly to everyone impacted. Data privacy is paramount, we have disappointed our stakeholders and not met the standards we have set for ourselves"''</blockquote>

===[[Kroger]]===
On 23 January, [[Kroger]] was notified of the vulnerability after being informed by Accellion, resulting in the company conducting an investigation. Around February, Kroger issued a statement that sought discontinuation of Accellion systems as well as mention 1% of customers had pharmacy records, money services being affected in the attack. Additionally, it highlighted plans to inform affected consumers.<ref>{{Cite web |date= |title=Information About the Accellion Incident |url=https://www.kroger.com/i/accellion-incident |url-status=dead |archive-url=https://web.archive.org/web/20210219235325/https://www.kroger.com/i/accellion-incident |archive-date=19 February 2021 |access-date=25 March 2026 |website=Kroger}}</ref>

===Qualys===
Starting on 03 March till 02 April, Qualys made a series of statement and updates after being alerted about the attack around December 2020. In collaboration with Accellion, FireEye, and Mandiant, a investigation pursued that found and contacted customers with leaked online and real life names, email addresses, job titles, and office addresses. Additionally, it found no impact or effect on its systems.<ref>{{Cite web |last=Carr |first=Ben |date=3 March 2021 |title=Qualys Update on Accellion FTA Security Incident |url=https://blog.qualys.com/vulnerabilities-threat-research/2021/04/02/qualys-update-on-accellion-fta-security-incident |url-status=live |archive-url=https://web.archive.org/web/20250713022054/https://blog.qualys.com/vulnerabilities-threat-research/2021/04/02/qualys-update-on-accellion-fta-security-incident |archive-date=13 July 2025 |access-date=26 March 2026 |website=Qualys}}</ref>

===City of Toronto===
On 22 January, the city was first alerted of the incident by unknown sources, however the city issued a response on April 2021.<ref>{{Cite web |date=30 April 2021 |title=Toronto hit by ‘potential cyber breach’ from Accellion file transfer software |url=https://databreaches.net/2021/04/30/toronto-hit-by-potential-cyber-breach-from-accellion-file-transfer-software/ |url-status=live |archive-url=https://web.archive.org/web/20251209022024/https://databreaches.net/2021/04/30/toronto-hit-by-potential-cyber-breach-from-accellion-file-transfer-software/ |archive-date=9 December 2025 |access-date=27 March 2026 |website=DataBreaches.Net}}</ref> When asked, a spokesperson responded by claiming "“It takes time to reach any sort of conclusion in view of the legacy system that was breached and the extent of investigation required." it was reported that around 35,000 citizens information was affected in the attack, however the city didn't receive a ransom email, leading to some speculation in the community of the meaning of the silence.<ref>{{Cite web |last=Woodward |first=Jon |date=30 December 2021 |title=Toronto feared 35,000 citizens' data would be made public after cyberattack: documents |url=https://www.ctvnews.ca/toronto/article/toronto-feared-35000-citizens-data-would-be-made-public-after-cyberattack-documents/ |url-status=live |archive-url=https://web.archive.org/web/20260416042729/https://www.ctvnews.ca/toronto/article/toronto-feared-35000-citizens-data-would-be-made-public-after-cyberattack-documents/ |archive-date=16 April 2026 |access-date=26 March 2026 |website=CTV News}}</ref><ref>{{Cite web |last=Adriano |first=Lyle |date=3 May 2021 |title=Toronto reveals potential cyber breach |url=https://www.insurancebusinessmag.com/ca/news/cyber/toronto-reveals-potential-cyber-breach-253921.aspx |url-status=live |archive-url=https://web.archive.org/web/20260416043216/https://www.insurancebusinessmag.com/ca/news/cyber/toronto-reveals-potential-cyber-breach-253921.aspx |archive-date=16 April 2026 |access-date=26 March 2026 |website=Insurance Business}}</ref>

===CXS===
On 02 May, CXS made a statement highlighting the incident only leaking current and past employees personal information. The company didn't provide much details surrounding the incident in regards to customers or specific type of information, only saying “''To date, this incident has had no impact on business operations or our ability to serve our customers''".<ref>{{Cite web |date=2 March 2021 |title=CSX probes ‘security incident’ as hackers leak data |url=https://www.freightwaves.com/news/csx-probes-security-incident-as-hackers-leak-data |url-status=live |archive-url=https://web.archive.org/web/20260216050403/https://www.freightwaves.com/news/csx-probes-security-incident-as-hackers-leak-data |archive-date=16 February 2026 |access-date=27 March 2026 |website=FreightWaves}}</ref><ref>{{Cite web |last=Lester |first=David |date=3 March 2021 |title=CSX suffers data exposure by hackers |url=https://www.rtands.com/freight/csx-suffers-data-exposure-by-hackers/ |url-status=live |archive-url=https://web.archive.org/web/20240930080445/https://www.rtands.com/freight/csx-suffers-data-exposure-by-hackers/ |archive-date=30 September 2024 |access-date=26 March 2026 |website=RT&S}}</ref>

===Centene ===
{{Incomplete section}}

===Trillium===
The Company became aware of the attack on 25 January, and a month later released a statement, declaring customers address, date of birth, insurance ID number, and health information has been leaked and posted online. As compensation, the company gave 1 year credit monitoring and identity theft protection services to affected customers on 26 February.<ref>{{Cite web |last=Dissent |date=2021-03-07 |title=Trillium Community Health Plan members impacted by Accellion breach |url=https://databreaches.net/2021/03/07/trillium-community-health-plan-members-impacted-by-accellion-breach/ |url-status=live |archive-url=https://web.archive.org/web/20251008135925/https://databreaches.net/2021/03/07/trillium-community-health-plan-members-impacted-by-accellion-breach/ |archive-date=2025-10-08 |access-date=2026-03-27 |website=[[DataBreaches.Net]]}}</ref> The company discussed plans to move and remove all data from Accellion systems, review files and sharing data practices.<ref>{{Cite web |date=25 February 2021 |title=Trillium vendor reports a Data Security Incident |url=https://www.trilliumohp.com/newsroom/trillium-vendor-reports-a-data-security-incident.html |url-status=live |archive-url=https://web.archive.org/web/20260214042648/https://www.trilliumohp.com/newsroom/trillium-vendor-reports-a-data-security-incident.html |archive-date=14 February 2026 |access-date=27 March 2026 |website=Trillium}}</ref>
===Morgan Stanley===
[[wikipedia:Morgan_Stanley|Morgan Stanley]] third party vendor Guidehouse, a company that delivers account maintenance services, notified Morgan Stanely of the breach on 20 May 2021 after discovering the breach in March and finding information containing names, addresses, date of birth and social security numbers about Morgan Stanley clients in March.<ref>{{Cite web |last=Gatlan |first=Sergiu |date=8 July 2021 |title=Morgan Stanley reports data breach after vendor Accellion hack |url=https://www.bleepingcomputer.com/news/security/morgan-stanley-reports-data-breach-after-vendor-accellion-hack/ |url-status=live |archive-url=http://web.archive.org/web/20250722154012/https://www.bleepingcomputer.com/news/security/morgan-stanley-reports-data-breach-after-vendor-accellion-hack/ |archive-date=22 July 2025 |access-date=27 March 2026 |website=BleepingComputer}}</ref><ref>{{Cite web |last=Goodin |first=Dan |date=8 July 2021 |title=Morgan Stanley discloses data breach that resulted from Accellion FTA hacks |url=https://arstechnica.com/gadgets/2021/07/morgan-stanley-discloses-data-breach-that-resulted-from-accellion-fta-hacks/ |url-status=live |archive-url=https://web.archive.org/web/20251009115845/https://arstechnica.com/gadgets/2021/07/morgan-stanley-discloses-data-breach-that-resulted-from-accellion-fta-hacks/ |archive-date=9 October 2025 |access-date=27 March 2026 |website=Ars Technica}}</ref><ref>{{Cite web |last=Paganini |first=Pierluigi |date=8 July 2021 |title=Morgan Stanley discloses data breach after the hack of a third-party vendor |url=https://securityaffairs.com/119865/data-breach/morgan-stanley-data-breach.html |url-status=live |archive-url=http://web.archive.org/web/20251214005437/https://securityaffairs.com/119865/data-breach/morgan-stanley-data-breach.html |archive-date=14 December 2025 |access-date=27 March 2026 |website=SecurityAffairs}}</ref> Morgan Stanley sent emails to affected victims on 08 June and later on 02 July, sending a email to the attorney general office located in concord informing them of the attack.<ref>{{Cite web |last=Gatlan |first=Sergiu |date=8 July 2021 |title=morgan-stanley-bc-20210702 |url=https://www.documentcloud.org/documents/20985259-morgan-stanley-bc-20210702/ |url-status=live |archive-url=https://web.archive.org/web/20240918045209/https://www.documentcloud.org/documents/20985259-morgan-stanley-bc-20210702 |archive-date=2024-09-18 |access-date=28 March 2026 |website=[[DocumentCloud]]}}</ref>

===HealthNet===
On 24 March, [[wikipedia:Health_Net|Healthnet]], an American health care insurance provider, released a statement that declared customers addresses, date of birth, insurance ID number, and health information such as medical conditions and treatment information, was compromised. The company stated it started collaraborationg with law enforcement and cease operation of Accellion services.<ref>{{Cite web |date=24 March 2021 |title=Health Net received information that one of our business partners was a victim of a cyber-attack |url=https://www.healthnet.com/content/healthnet/en_us/news-center/news-releases/cyber-accellion.html |url-status=live |archive-url=https://web.archive.org/web/20210406205107/https://www.healthnet.com/content/healthnet/en_us/news-center/news-releases/cyber-accellion.html |archive-date=6 April 2021 |access-date=28 March 2026 |website=Health Net}}</ref>

===The Reserve Bank of New Zealand ===
{{Incomplete section}}
https://web.archive.org/web/20210111063645/https://www.rbnz.govt.nz/news/2021/01/reserve-bank-response-to-illegal-breach-of-data-system

https://web.archive.org/web/20210115022125/https://www.rbnz.govt.nz/our-response-to-data-breach<nowiki/>'

https://www.interest.co.nz/banking/109058/reserve-banks-says-it-working-directly-stakeholders-determine-how-many-people-have

https://www.bankinfosecurity.com/reserve-bank-new-zealand-investigates-data-breach-a-15737

===Flagstar Bank===
Around March, Flagstar bank posted a post on its website alerting users that its been apart in a cybersecurity attack relating to one of their vendors Accellion. The company declared discontinuation of Accellion services and creating a calling center for affected individuals.<ref>{{Cite web |date=28 March 2026 |title=Accellion Incident Information Center |url=https://www.flagstar.com/customer-support/accellion-information-center.html |url-status=live |archive-url=https://web.archive.org/web/20210308111846/https://www.flagstar.com/customer-support/accellion-information-center.html |archive-date=8 March 2021 |access-date=28 March 2026 |website=Flagstar Bank}}</ref>

===Trinity Health===
On 05 April, Trinity Health would declare customers personal and medical information was access and leaked online. The company announced plans to inform affected customers and create a headline to affected customers.<ref>{{Cite web |date=5 April 2021 |title=Trinity Health Announces Response to Accellion Data Event |url=https://www.prnewswire.com/news-releases/trinity-health-announces-response-to-accellion-data-event-301262364.html |url-status=live |archive-url=http://web.archive.org/web/20251113154146/https://www.prnewswire.com/news-releases/trinity-health-announces-response-to-accellion-data-event-301262364.html |archive-date=13 November 2025 |access-date=28 March 2026 |website=PR Newswire}}</ref><blockquote>Trinity Health determined file(s) were present on the appliance at the time of this event. The files contained certain protected health information, including a combination of demographic, clinical and financial information such as your name, address, email, date of birth, healthcare provider, dates and types of health care services, medical record number, immunization type, lab results, medications, payment, payer name, and claims information. The confidential information of a very small number of impacted individuals included a social security number or credit card number.</blockquote>

===California Health & Wellness===
California Health & Wellness became aware of the attack after being alerted from Accellion on 25 January, which upon notice immediately conducted an investigation alongside Accellion.<ref>{{Cite web |last=Adler |first=Steve |date=6 April 2021 |title=More Than 1.2 Million Health Net Members Affected by Accellion Cyberattack |url=https://www.hipaajournal.com/more-than-1-2-million-health-net-members-affected-by-accellion-cyberattack/ |url-status=live |archive-url=http://web.archive.org/web/20240704193957/https://www.hipaajournal.com/more-than-1-2-million-health-net-members-affected-by-accellion-cyberattack/ |archive-date=4 July 2024 |access-date=28 March 2026 |website=The Hippa Journal}}</ref> In a statement released on ---, California Health & Wellness confirmed customers address, date of birth, insurance ID number, and related health information was compromised. The company announced plan to cease operation of Accellion software and gave affected customers 1 year identity protection service with IDX membership.

===Arizona Complete Health===
Arizona Complete Health released a statement on 26 February, confirming around 27,000 customers addresses, date of birth, insurance ID numbers, and medical conditions, were compromised after being informed of the attack on 25 January, The company announced it would cease operation of Accellion systems, removing all related data associated, and provide affected customers 1 year of credit monitoring services.<ref>{{Cite web |last=Drees |first=Jackie |date=18 March 2021 |title=Ransomware attack exposes 27,000+ Arizona health plan members’ data for 2.5 weeks |url=https://www.beckershospitalreview.com/healthcare-information-technology/cybersecurity/ransomware-attack-exposes-27-000-arizona-health-plan-members-data-for-2-5-weeks/ |url-status=live |archive-url=https://web.archive.org/web/20250521184950/https://www.beckershospitalreview.com/healthcare-information-technology/cybersecurity/ransomware-attack-exposes-27-000-arizona-health-plan-members-data-for-2-5-weeks/ |archive-date=21 May 2025 |access-date=29 March 2026 |website=beckershospitalreview.com}}</ref><ref>{{Cite web |date=26 February 2021 |title=Arizona Complete Health (AzCH) received information that one of our business partners was a victim of a cyber-attack. |url=https://www.azcompletehealth.com/newsroom/cyber-accellion.html |url-status=live |archive-url=https://web.archive.org/web/20210318182004/https://www.azcompletehealth.com/newsroom/cyber-accellion.html |archive-date=18 March 2021 |access-date=29 March 2026 |website=Arizona Complete Health}}</ref>

===Goodwin Procter===
{{Incomplete section}}

===Jones Day===
The company provided little information regarding the attack, with only responding in a statement made to the Wall Street Journal that it was affected by the attack. Allegedly, there was plan to arrange an agreement between CLOP, however the company went silent, resulting in releasing information about Jones Day clients. The hacker organization CLOP responded to the company's silence;<ref>{{Cite web |date=16 February 2021 |title=Jones Day disputes claimed breach; points to hacked vendor; hacker points back to them (UPDATE2) |url=https://databreaches.net/2021/02/16/jones-day-disputes-claimed-breach-points-to-hacked-vendor-hacker-points-back-to-them/ |url-status=live |archive-url=http://web.archive.org/web/20250912012045/https://databreaches.net/2021/02/16/jones-day-disputes-claimed-breach-points-to-hacked-vendor-hacker-points-back-to-them/ |archive-date=12 September 2025 |access-date=29 March 2026 |website=DataBreaches.Net}}</ref><ref>{{Cite web |last=Koebler |first=Jason |last2=Cox |first2=Joseph |last3=Bicchierai |first3=Lorenzo |date=16 February 2021 |title=Hacker Leaks Files from Jones Day Law Firm, Which Worked on Trump Election Challenges |url=https://www.vice.com/en/article/hacker-leaks-files-from-jones-day-law-firm-which-represented-trump-in-election-challenges/ |url-status=live |archive-url=https://web.archive.org/web/20250523061551/https://www.vice.com/en/article/hacker-leaks-files-from-jones-day-law-firm-which-represented-trump-in-election-challenges/ |archive-date=23 May 2025 |access-date=29 March 2026 |website=Vice}}</ref><ref>{{Cite web |date=13 February 2021 |title=Threat actors claim to have stolen Jones Day files; law firm remains quiet |url=https://databreaches.net/2021/02/13/threat-actors-claim-to-have-stolen-jones-day-files-law-firm-remains-quiet/ |url-status=live |archive-url=http://web.archive.org/web/20251231135108/https://databreaches.net/2021/02/13/threat-actors-claim-to-have-stolen-jones-day-files-law-firm-remains-quiet/ |archive-date=31 December 2025 |access-date=29 March 2026 |website=DataBreaches.Net}}</ref><blockquote>''" we hacked their server where the Accellion was and took the data from there, we spammed all over the company and all over the contact sheet they repeatedly entered the chat and were silent"''</blockquote>

===CalViva Health===
The company sent an email to affected customers on 24 March after being informed by Accellion on 25 January. It lists customers Addresses, date of birth, insurance ID Number, and health information were compromised. The company announced discontinuation of Accellion services and gave affected customers 1 year IDX membership.<ref>{{Cite web |date=24 March 2021 |title=Notice of Data Breach |url=https://oag.ca.gov/system/files/CalViva%20-%20%20Accellion%20Breach%20Notice%20Letter.pdf |url-status=live |archive-url=https://web.archive.org/web/20251204190444/https://oag.ca.gov/system/files/CalViva%20-%20%20Accellion%20Breach%20Notice%20Letter.pdf |archive-date=4 December 2025 |access-date=29 March 2026 |website=oag.ca.gov}}</ref>

==Lawsuit==
On 18 February 2021, a lawsuit was filed against Accellion for failure to secure personal information of its customers, alleging it resulting in the plaintiffs facing years of ''"constant surveillance of their financial and personal records, monitoring, and loss of rights".''<ref>{{Cite web |last=Rizzi |first=Corrado |date=19 February 2021 |title=Accellion Facing Class Action Over Dec. 2020 File Transfer Service Data Breach [UPDATE] |url=https://www.classaction.org/news/accellion-facing-class-action-over-dec.-2020-file-transfer-service-data-breach |url-status=live |archive-url=http://web.archive.org/web/20260213224702/https://www.classaction.org/news/accellion-facing-class-action-over-dec.-2020-file-transfer-service-data-breach |archive-date=13 February 2026 |access-date=27 March 2026 |website=ClassAction.org}}</ref><ref>{{Cite web |date=29 March 2026 |title=Zebelman v. Accellion, Inc. |url=https://dockets.justia.com/docket/california/candce/5:2021cv01203/373802 |url-status= |access-date=29 March 2026 |website=Justia U.S Law}}</ref> The case reached a $8.1 million settlement on 20 January 2022, requiring Accellion give 2 years of credit monitoring and insurance services and reimburse up to $10,000 or receive payment of $15 or $50 to affected individuals.<ref>{{Cite web |last=Coble |first=Sarah |date=17 January 2022 |title=Accellion Reaches $8.1m Data Breach Settlement |url=https://www.infosecurity-magazine.com/news/accellion-reaches-81m-data-breach/ |url-status=live |archive-url=http://web.archive.org/web/20250721231918/https://www.infosecurity-magazine.com/news/accellion-reaches-81m-data-breach/ |archive-date=21 July 2025 |access-date=26 March 2026 |website=Infosecurity Magazine}}</ref><ref>{{Cite web |last=Davis |first=Jessica |date=14 January 2022 |title=Accellion claims no ‘guarantee’ of security in $8.1M breach settlement |url=https://www.scworld.com/analysis/accellion-reaches-8-1m-settlement-in-data-breach-lawsuit |url-status=live |archive-url=https://web.archive.org/web/20260416164141/https://www.scworld.com/analysis/accellion-reaches-8-1m-settlement-in-data-breach-lawsuit |archive-date=16 April 2026 |access-date=27 March 2026 |website=ScWorld}}</ref>

==Consumer response==
{{Ph-I-ConR}}

==References==
{{reflist}}
[[Category:Data breaches]]
[[Category:2020 incidents]]

Persona

2026-05-04T05:53:13Z

SquidthePlummer: /* Clients */ added cashapp as a client

{{CompanyCargo
|Logo=Persona.png
|Type=Private
|Website=https://withpersona.com/
|Description=Identity Verification
|Industry=Software|Founded=October 2018|CompanyAlias=Persona Identities Inc.}}

Persona is an Identity Verification company, founded in 2018 by Rick Song and Charles Yeh. It is funded by Founders Fund<ref>{{Cite web |title=Persona |url=https://foundersfund.com/company/persona/ |url-status=live |archive-url=https://web.archive.org/web/20260228040423/https://foundersfund.com/company/persona/ |archive-date=2026-02-28 |website=Founders Fund}}</ref> which is an adventure capitalist firm co-founded by Peter Theil.<ref>{{Cite web |title=Peter Thiel |url=https://foundersfund.com/team/peter-thiel/ |url-status=usurped |archive-url=https://web.archive.org/web/20160528193728/http://foundersfund.com/team/peter-thiel/ |archive-date=2016-05-28 |website=Founders Fund}}</ref><ref>{{Cite web |last=Redacto |date=2026-02-16 |title=Discord Tested Age Verification Vendor Persona: What Users Should Know |url=https://redact.dev/blog/discord-persona-age-verification-experiment |url-status=live |archive-url=https://ghostarchive.org/archive/PAWXp |archive-date=2026-02-26 |website=redact.dev}}</ref> 

From the 14th July 2025 they started working with [[Reddit]] to perform ID checks on its UK site, as part of the UK's Online Safety Act.<ref>{{Cite news |date=2025-07-14 |title=Reddit starts verifying ages of users in the UK |url=https://www.bbc.co.uk/news/articles/cj4ep1znk4zo |url-status=live |archive-url=https://web.archive.org/web/20260225142635/https://www.bbc.co.uk/news/articles/cj4ep1znk4zo |archive-date=2026-02-25 |access-date=2026-02-20 |work=BBC News}}</ref>

In February 2026 [[Discord]] announced they would be experimenting with Persona to perform ID checks worldwide.<ref>{{Cite web |last=Bubbles |date=2026-02-24 |title=How to Complete Age Assurance on Discord |url=https://support.discord.com/hc/en-us/articles/30326565624343-How-to-Complete-Age-Assurance-on-Discord |url-status=usurped |archive-url=https://web.archive.org/web/20260212201755/https://support.discord.com/hc/en-us/articles/30326565624343-How-to-Complete-Age-Assurance-on-Discord |archive-date=2026-02-12 |website=Discord}}</ref><ref>{{Cite news |date=2026-02-09 |title=Discord is rolling out facial scanning and ID checks globally in March for users who don't want to be locked into a 'teen-appropriate experience' |url=https://www.pcgamer.com/games/discord-is-rolling-out-facial-scanning-and-id-checks-in-march-for-everyone-who-doesnt-want-to-be-locked-into-a-teen-appropriate-experience/ |url-status=live |access-date=2026-02-20 |work=PC Gamer |archive-url=http://web.archive.org/web/20260214175605/https://www.pcgamer.com/games/discord-is-rolling-out-facial-scanning-and-id-checks-in-march-for-everyone-who-doesnt-want-to-be-locked-into-a-teen-appropriate-experience/ |archive-date=14 Feb 2026}}</ref>

==Consumer-impact summary==
===User Freedom===
Products and services with the services provided by Persona usually block functionalities and content (generally content or functionalities flagged as "adult" content) until the verification is complete or bypassed. If the user is verified as an adult, they'll be able to have total or most access to the content of that product or service.

Their Privacy Policy contains [[forced arbitration]] that applies to users belonging to the United States:<ref name=":0">{{Cite web |author=Persona |date=18 Nov 2025 |title=Privacy Policy |url=https://withpersona.com/legal/privacy-policy |url-status=live |archive-url=https://web.archive.org/web/20260224203606/https://withpersona.com/legal/privacy-policy |archive-date=2026-02-24 |access-date=24 Feb 2026 |website=Persona}}</ref>
{{Quote| YOU (IF YOUR ARE A RESIDENT OF THE UNITED STATES) AND PERSONA IDENTITIES, INC., INCLUDING ITS PARENTS, SUBSIDIARIES, AFFILIATES, SUCCESSORS, AND ASSIGNS (“COMPANY”) AGREE THAT ANY PROCEEDINGS TO RESOLVE OR LITIGATE ANY DISPUTE WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS, AND THAT NEITHER YOU NOR COMPANY WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, A REPRESENTATIVE ACTION, A COLLECTIVE ACTION, A PRIVATE ATTORNEY-GENERAL ACTION, OR IN ANY PROCEEDING IN WHICH YOU OR COMPANY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY. YOU AND COMPANY FURTHER AGREE THAT NO PROCEEDING WILL BE JOINED, CONSOLIDATED, OR COMBINED WITH ANOTHER PROCEEDING WITHOUT THE PRIOR WRITTEN CONSENT OF YOU, COMPANY, AND ALL PARTIES TO ANY SUCH PROCEEDING. THIS CLASS ACTION WAIVER COVERS ALL DISPUTES BETWEEN YOU AND COMPANY AND ALSO INCLUDES ANY DISPUTE BETWEEN YOU AND ANY OFFICER, DIRECTOR, BOARD MEMBER, AGENT, EMPLOYEE, VENDOR, AFFILIATE, OR CLIENT OF COMPANY, IF COMPANY COULD BE LIABLE, DIRECTLY OR INDIRECTLY, FOR SUCH DISPUTE.

THE TERM “DISPUTE” SHALL BE INTERPRETED AS BROADLY AS PERMITTED UNDER THE LAW AND SHALL APPLY TO ALL PAST, PRESENT, AND FUTURE LEGAL DISPUTES AND LEGAL CLAIMS BETWEEN YOU AND COMPANY THAT ARE NOW IN EXISTENCE OR THAT MAY ARISE IN THE FUTURE, INCLUDING, BUT NOT LIMITED TO LEGAL DISPUTES OR LEGAL CLAIMS ARISING OUT OF OR RELATING IN ANY WAY TO THESE TERMS, THE COLLECTION OF FACIAL SCANS OR BIOMETRIC INFORMATION, THE PRIVACY POLICY OR COMPANY’S SERVICES; YOUR RELATIONSHIP WITH COMPANY; YOUR USE OF ANY COMPANY PRODUCT OR SERVICE; COMPANY’S CONDUCT; AND ANY FEDERAL, STATE, OR LOCAL STATUTE, LAW, RULE, REGULATION OR ORDINANCE APPLICABLE TO THE RELATIONSHIP BETWEEN YOU AND COMPANY AS TO WHICH A COURT WOULD BE AUTHORIZED BY LAW TO GRANT RELIEF IF THE CLAIM WERE SUCCESSFUL (“DISPUTE” OR “DISPUTES”).}}
===User Privacy===
Information submitted by users can be retained up to three years. This data might be used to track the user's identity or to train AI models.
Examples of data collected are:
*Name and contact information
*Demographic data
*Uploaded files
*Government documents, barcodes and identifiers
*Audio, videos and images
===Business Model===
Persona provides their services to products and services like social media or video games.
===Market Control===

==Privacy Concerns==
Persona has raised privacy concerns due to the extensive amount of data they collect and process to verify an user's identity. According to their Privacy Policy, this is the type of data they collect<ref name=":0" />:
{{Quote| You may directly provide:

*Name and contact information, including name, email address, address, and phone number;

*Demographic data, including birthdate and age;

*Files you upload, such as tax forms and utility bills;

*Government documents, barcodes, and identifiers, such as driver's license and Social Security Number; and

*Audio, Video, and Photos of you, namely from the selfie or video you provide and from your government identification document.}}

The Privacy Policy also mentions additional data that might be collected by third-parties<ref name=":0" />:
{{Quote| Our Services may also collect the following from you, our Customer, or third parties:

*Current and previous name and contact information, including name, email address, address, and phone number;

*Demographic data, including birthdate and age, gender, marital status, and similar demographic details;

*Government documents, barcodes, and identifiers, such as drivers license and Social Security Numbers;

*Device information, including IP address, device type, your device’s operating system, browser, cookie and device identifiers, and other software including type, version, language, settings, and configuration;

*Account information, such as details about your account with our Customer or other third parties;

*Publicly available data, including data from governmental public records, the public internet and social media;

*Geolocation data as we may infer your general geographic location (such as city, state, and country) based on your IP address;

*Biometric Data, only with your express consent, including a scan of your facial geometry based on the photos or video you provide. For more information about Biometric Data, see the Facial Scan and Biometrics Information section below.}}There are also privacy concerns about Persona's ties to the data analytics company [[Palantir]] and the co-founder Peter Thiel.

==Incidents==

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===AI-Powered Ages Verification leads to inaccurate age verification on Roblox ''(Jan 2026)''===
Children were being identified as adults and vice versa on [[Roblox]].<ref>{{Cite web |last=Gilbert |first=David |date=2026-01-13 |title=Roblox’s AI-Powered Age Verification Is a Complete Mess |url=https://www.wired.com/story/robloxs-ai-powered-age-verification-is-a-complete-mess/ |url-status=usurped |archive-url=https://web.archive.org/web/20260226005411/https://www.wired.com/story/robloxs-ai-powered-age-verification-is-a-complete-mess/ |archive-date=2026-02-26 |access-date=2026-02-20 |website=Wired}}</ref> The age verification restricted who the users could talk to. This implementation was criticized as not helping to address safety concerns, and harming the user experience.<ref>{{Cite web |date=2026-01-09 |title=Age Check to Chat Update & Fast Follow Roadmap |url=https://devforum.roblox.com/t/age-check-to-chat-update-fast-follow-roadmap/4238626/5 |url-status=live |archive-url=http://web.archive.org/web/20260203031742/https://devforum.roblox.com/t/age-check-to-chat-update-fast-follow-roadmap/4238626/5 |archive-date=3 Feb 2026 |access-date=2026-01-20 |website=devforum.roblox.com}}</ref>

===User tracking and ties with the US government===
On the 16th of February, 2026, a security researcher known as Celeste published an article showing that Persona was building profiles on users and sharing said profiles with the US government, even having a flagging system to flag users that seem suspicious. A code to track crypto-addresses has also been found.<ref>{{Cite web |last=Celeste |date=2026-02-16 |title=the watchers: how openai, the US government, and persona built an identity surveillance machine that files reports on you to the feds |url=https://vmfunc.re/blog/persona |url-status=live |archive-url=http://web.archive.org/web/20260221231714/https://vmfunc.re/blog/persona |archive-date=2026-02-21 |website=vmfunc.re}}</ref><ref>{{Cite web |last=Celeste |date=2026-02-24 |title=the watchers, pt. 2: the correspondence |url=https://vmfunc.re/blog/persona-2 |url-status=live |archive-url=https://web.archive.org/web/20260225233304/https://vmfunc.re/blog/persona-2 |archive-date=2026-02-25 |access-date=2026-02-26 |website=vmfunc.re}}</ref> Alongside that, it was also discovered that 269 different checks were used for verification, which included things like phone carrier queries and death record matching. With their privacy policy hiding these checks under vague terms like "public government documents".<ref>{{Cite web |date=2025-12-04 |title=Privacy Policy |url=https://withpersona.com/legal/privacy-policy-roblox |url-status=live |archive-url= |website=Persona}}</ref> 

==Products==
*Identity Verification (2021)
*Age Verification (2025)

==Clients==
Persona provides their service to these companies and products:<ref>{{Cite web |title=Customer Success Stories and Case Studies |url=https://withpersona.com/customers |url-status=live |access-date=2026-02-28 |website=Persona}}</ref> 
{| class="wikitable sortable mw-collapsible mw-collapsed"
|+
!'''Company/Product'''
!'''Used for'''
!Additional notes
|-
|[[Anthropic]] ([[Claude]])
|Identity Verification
|Since April 2026, Anthropic implemented identity verification to "prevent abuse, enforce our usage policies and comply with legal obligations" when there are no current legislations in any country that mandates AI companies to introduce ID verification. <ref>https://nitter.net/Pirat_Nation/status/2044960285510053929#m</ref>
|-
|Brex
|
|
|-
|Carahsoft
|
|
|-
|Cashapp
|Identify Verification
|Used to verify an users face and government issued ID
|-
|Coursera
|
|
|-
|[[Discord]]
|Age Verification
|Discord claimed they allegedly ceased partnership with Persona and that the usage of their service was for "experimental" purposes in the United Kingdom.
|-
|DoorDash
|
|
|-
|Eaze
|
|
|-
|[[Etsy]]
|
|
|-
|Fire & Flower Holdings
|
|
|-
|First Republic
|
|
|-
|Grailed
|
|
|-
|Mercury
|
|
|-
|[[LinkedIn]]
|Age Verification, User Verification
|
|-
|[[OpenAI]] ([[ChatGPT]])
|Age Verification
|Users verified as adults allow the models to generate explicit and sensitive content
|-
|[[Reddit]]
|Age Verifiaction
|Used by Reddit to comply with the UK Online Safety Act
|-
|[[Roblox]]
|Age Verification
|Verification sets players in a certain age brackets according to the estimations or provided data. Unverified players are unable to chat with others. Feature launched globally on Jan 7 2026
|-
|Serviap Global
|
|
|-
|Stifel Financial Corp
|
|
|-
|Swan Bitcoin
|
|
|-
|Wealthsimple
|
|
|-
|WeTravel
|
|
|}

==Third Parties==
These are third parties that can receive and use the data provided by Persona:<ref>{{Cite web |author=Unknown |date=16 Feb 2026 |title=I Verified My LinkedIn Identity. Here's What I Actually Handed Over. |url=https://thelocalstack.eu/posts/linkedin-identity-verification-privacy/ |url-status=live |archive-url=https://archive.is/4IUtj |archive-date=2026-02-23 |access-date=24 Feb 2026 |website=The Local Stack}}</ref>
{| class="wikitable sortable mw-collapsible mw-collapsed"
|+
!'''Company'''
!What is data used for
!Additional notes
|-
|[[Anthropic]]
|Data Extraction and Analysis
|Data used to train AI models
|-
|OpenAI
|Data Extraction and Analysis
|Data used to train AI models
|-
|Groqcloud
|Data Extraction and Analysis
|Data used to train AI models
|-
|AWS
|Infrastructure, Image Processing
|
|-
|Google Cloud Platform
|Infrastructure as Service
|
|-
|Resistant AI
|Document Analysis
|
|-
|FingerprintJS
|Device Analysis
|
|-
|MongoDB
|Database Services
|
|-
|Snowflake
|Database Services
|
|-
|Elasticsearch
|Search and Analytics Engine
|
|-
|Confluent
|ETL Services
|
|-
|DBT
|ETL Services
|
|-
|Sigma Computing
|Data Analytics
|
|-
|Tableau
|Data Analytics
|
|-
|Stripe
|Credit Card Processing
|
|-
|Twilio
|Communication APIs (Phone, SMS)
|
|-
|Persona Identities Canada
|Customer Support & Development
|
|}
==See also==
*[[Online Safety Act]]
*[[Age Verification]]
*[[Discord / 5CA Data Breach]]

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

7-Eleven

2026-05-04T05:43:03Z

SquidthePlummer: /* Lawsuits */ delete oversight and comment

{{Incomplete|Issue 1=Some sections not yet completed|Issue 4=}}
{{CompanyCargo
|Founded=15 May 1927
|Industry=Retail
|Logo=7-eleven logo.png
|ParentCompany=Seven-Eleven Japan
|Type=Public subsidiary
|Website=https://www.7-eleven.com/
|Description=Founded in 1927, it's an American retailer store that is an subsidiary of Seven-Eleven Japan, which is owned by Seven & I Holdings.
}}

'''{{Wplink|7-11|7-Eleven}}''' is an American retailer store that is an subsidiary of Seven eleven Japan that is owned by Seven & I Holdings. Founded in 1927 by Joe C. Thompson''',''' originally known as Southland Ice Company, operated [[wikipedia:Ice_house_(building)|ice houses]] in Dallas Texas until it became an subsidiary of Southland Corporation. As a result of new ownership, all the retailers were named to Tote'm Stores, until renamed to 7-eleven in 1947 to reflect their new hours at 7am - 11 pm. <ref>{{Cite web |author=Popular Timelines |date=2026-01-29 |title=7-Eleven |url=https://populartimelines.com/timeline/7-Eleven |url-status=live |access-date=2026-01-29 |website=Popular Timelines |archive-url=http://web.archive.org/web/20250421041952/https://populartimelines.com/timeline/7-Eleven |archive-date=21 Apr 2025}}</ref>

==Consumer-impact summary==
{{Ph-C-CIS}}

*False Advertising
*Privacy Violations
*Security Vulnerabilities
*Overcharging Customers
*Gaining Monopoly over local stores

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===7-Eleven Fuel App Security Breach in Australia and Japan===
{{Main|link to the main CR Wiki article}}
On July 2, 2019, an customer contacted the company about unauthorized charges, resulting in an investigation
[[File:7-eleven Denmark attack.png|alt=7-Eleven Response to Denmark Attack on Twitter|thumb|Response to Denmark Attack on Twitter]]
that discovered hackers gaining access to some accounts,<ref>{{Cite web |date=2019-07-08 |title=7-Eleven Japan suspends mobile app after data breach |url=https://www.paymentsdive.com/ex/mpt/news/7-eleven-japan-suspends-mobile-app-after-data-breach/? |url-status=live |access-date=2026-01-31 |website=Payments Dive |archive-url=http://web.archive.org/web/20250722060552/https://www.paymentsdive.com/ex/mpt/news/7-eleven-japan-suspends-mobile-app-after-data-breach/? |archive-date=22 Jul 2025}}</ref> affecting 900 customers and resulting in more than $500,000 lost in fraudulent purchases.<ref name=":0">{{Cite web |last=Coble |first=Sarah |date=2019-10-19 |title=Drivers' Data Exposed in 7-Eleven Fuel App Breach |url=https://www.infosecurity-magazine.com/news/drivers-data-exposed-in-7eleven/ |url-status=live |access-date=2026-01-31 |website=Infosecurity Magazine |archive-url=http://web.archive.org/web/20250726000525/https://www.infosecurity-magazine.com/news/drivers-data-exposed-in-7eleven/ |archive-date=26 Jul 2025}}</ref> The company issued an apology for the incident and stated that customers will be compensated for the incident, eventually leading to the creation of the customer support emergency number to help those affected. Two Chinese men were arrested in connection with this incident.

On October 25, 2019, an customer from Australia reported the breach when he was able to access other customers personal information. In response, 7-Eleven temporary shut down the app, describing it as "an maintenance issue", and opening the app at 5:30 pm.<ref name=":0" /> It is unclear how many customer's were affected,<ref>{{Cite web |last=Hudson |first=Kristin |date=2019-11-01 |title=7-Eleven Customer Data Exposed in App Security Breach |url=https://www.identityiq.com/articles/7-eleven-customer-data-exposed-in-app-security-breach |url-status=live |access-date=2026-01-31 |website=Identity IQ |archive-url=http://web.archive.org/web/20251207221445/https://www.identityiq.com/articles/7-eleven-customer-data-exposed-in-app-security-breach |archive-date=7 Dec 2025}}</ref> however the hacker was never found.

'''<big>7-Eleven Denmark Ransomware attack</big>'''

On August 8, 2022, 7-Eleven disclosed that around 175 stores checkout and payment systems were hacked, <ref>{{Cite web |last=Panettieri |first=Joe |date=2022-08-14 |title=7-Eleven Denmark Ransomware Cyberattack: Timeline Details and Recovery Updates |url=https://www.msspalert.com/news/7-eleven-denmark-cyberattack-details-and-recovery-timeline |url-status=live |access-date=2026-02-02 |website=MSSP Alert |archive-url=http://web.archive.org/web/20251008001602/https://www.msspalert.com/news/7-eleven-denmark-cyberattack-details-and-recovery-timeline |archive-date=8 Oct 2025}}</ref> resulting in closure of 175 stores. The company initially responded by calling it an hacker attack, however on August 10, the company later backtracked and confirmed the attack was ransomware,<ref>{{Cite web |last=Cluley |first=Graham |date=2022-08-12 |title=Ransomware attack blamed for closure of all 7-Eleven stores in Denmark |url=https://www.tripwire.com/state-of-security/ransomware-attack-blamed-closure-7-eleven-stores-denmark |url-status=live |access-date=2026-02-02 |website=Fortra |archive-url=http://web.archive.org/web/20251118185044/https://www.tripwire.com/state-of-security/ransomware-attack-blamed-closure-7-eleven-stores-denmark |archive-date=18 Nov 2025}}</ref> and on the same day, opened 110 of the original stores affected. It's not disclosed if any consumers were affected, or if any affiliated hacker groups were caught. <ref>{{Cite web |last=Abrams |first=Lawrence |date=2022-08-10 |title=7-Eleven Denmark confirms ransomware attack behind store closures |url=https://www.bleepingcomputer.com/news/security/7-eleven-denmark-confirms-ransomware-attack-behind-store-closures/ |url-status=live |access-date=2026-02-02 |website=Bleeping Computer |archive-url=http://web.archive.org/web/20251209145559/https://www.bleepingcomputer.com/news/security/7-eleven-denmark-confirms-ransomware-attack-behind-store-closures/ |archive-date=9 Dec 2025}}</ref>

'''<big>7-Eleven Fuel Pump Problem</big>'''

In 2008, the Office of Fair Trading conducted an investigation in an 7-Eleven store from Australia that concluded in numerous items being overcharged. A year later, the Office of Fair Trading found that the original items were still overpriced, resulting in 7-Eleven receiving a fine of $4000. <ref>{{Cite web |last=Lawlor |first=Peter |date=2009-06-24 |title=7-Eleven store fined for false price scans |url=https://statements.qld.gov.au/statements/57188 |url-status=live |access-date=2026-02-02 |website=The Queensland Cabinet and Ministerial Directory |archive-url=http://web.archive.org/web/20260223021822/https://statements.qld.gov.au/statements/57188 |archive-date=23 Feb 2026}}</ref><ref>{{Cite web |last=Ayrouth |first=Elie |date=2011-05-17 |title=Is 7-Eleven Overcharging You At The Register? |url=https://www.foodbeast.com/news/is-7-eleven-overcharging-you-at-the-register/ |url-status=live |access-date=2026-02-02 |website=Food Beast |archive-url=https://web.archive.org/web/20260215213128/https://www.foodbeast.com/news/is-7-eleven-overcharging-you-at-the-register/ |archive-date=15 Feb 2026}}</ref><ref>{{Cite web |date=2009-06-24 |title=7-Eleven fined for overcharging |url=https://www.brisbanetimes.com.au/national/queensland/7eleven-fined-for-overcharging-20090624-cw5w.html |url-status=live |access-date=2026-02-02 |website=Brisbane Times|archive-url=https://web.archive.org/web/20260223010038/https://www.brisbanetimes.com.au/national/queensland/7eleven-fined-for-overcharging-20090624-cw5w.html |archive-date=23 Feb 2026}}</ref>

In 2018, it was reported that 7-Eleven was charging customers while the gas nozzle was not being used. When one customer reported this to the store clerk, the clerk responded with," there was nothing that can be done". After news of this incident gain traction with videos and news outlets reporting on the situation, 7-Eleven responded by shutting down the pumps and repairing it immediately, however it's unknown if customers were ever refunded. <ref>{{Cite web |last=Gatollari |first=Mustafa |date=2025-06-20 |title=Wonder How Long I Left It In:’ Driver Fills Up Gas at 7-Eleven. Then She Catches the Pump Still Charging After She’s Finished |url=https://www.motor1.com/news/763262/7-eleven-pump-charges-after-done-fueling/ |url-status=live |access-date=2026-02-02 |website=motor1.com |archive-url=http://web.archive.org/web/20250723101550/https://www.motor1.com/news/763262/7-eleven-pump-charges-after-done-fueling/ |archive-date=23 Jul 2025}}</ref> <ref>{{Cite web |last=Meredith |first=Michelle |date=2018-05-30 |title=Ghost gas pump charges Orange County customers while they aren’t pumping |url=https://www.wesh.com/article/ghost-gas-pump-charges-orange-county-customers-while-they-arent-pumping/20956685 |url-status=live |access-date=2026-02-02 |website=Wesh |archive-url=http://web.archive.org/web/20211025224103/https://www.wesh.com/article/ghost-gas-pump-charges-orange-county-customers-while-they-arent-pumping/20956685 |archive-date=25 Oct 2021}}</ref><ref>{{Cite web |last=Derridj |first=Mustapha |date=2025-08-10 |title=She Fills Up at 7-Eleven… and Notices the Pump Keeps Charging Even After It Stops |url=https://thenewswheel.com/she-fills-up-at-7-eleven-and-notices-the-pump-keeps-charging-even-after-it-stops/ |url-status=live |access-date=2026-02-02 |website=The News Wheel |archive-url=http://web.archive.org/web/20250903114329/https://thenewswheel.com/she-fills-up-at-7-eleven-and-notices-the-pump-keeps-charging-even-after-it-stops/ |archive-date=3 Sep 2025}}</ref>

On October 3, 2022, several people reported after paying for gas at 7-Eleven, the customers ended up with water in their tanks. The company responded by saying," ''"We received reports of tainted gas at 20955 Davenport Dr. in Sterling, VA and are currently investigating this matter further. Customers who believe their car was impacted may call 1-800-255-0711."'' Customers who reached out to the phone number experience slow responses. <ref>{{Cite web |last=FLORES |first=CHRISTIAN |date=2022-10-16 |title=2 more people had water in gas tank after fueling at Va. 7-Eleven, state confirms reports |url=https://kutv.com/news/nation-world/2-more-people-had-water-in-gas-tank-after-fueling-at-va-7-eleven-state-confirms-reports-sterling-locations-documentation-identical-car-issues-virginia-department-of-agriculture-and-consumer-services-tainted-gas-reports |url-status=live |access-date=2026-02-02 |website=2KUTV|archive-url=http://web.archive.org/web/20260215213424/https://kutv.com/news/nation-world/2-more-people-had-water-in-gas-tank-after-fueling-at-va-7-eleven-state-confirms-reports-sterling-locations-documentation-identical-car-issues-virginia-department-of-agriculture-and-consumer-services-tainted-gas-reports |archive-date=15 Feb 2026}}</ref><ref>{{Cite web |last=Flores |first=Christian |date=2022-10-16 |title=2 other people had water in gas tank after fueling at Sterling 7-Eleven, complaint reveals |url=https://wjla.com/news/local/7-eleven-gas-station-water-in-gas-tanks-sterling-loudoun-county-virginia-department-of-agriculture-and-consumer-services-vdacs-car-problems-mechanic |url-status=live |access-date=2026-02-02 |website=Fox17 |archive-url=http://web.archive.org/web/20240702163215/https://wjla.com/news/local/7-eleven-gas-station-water-in-gas-tanks-sterling-loudoun-county-virginia-department-of-agriculture-and-consumer-services-vdacs-car-problems-mechanic |archive-date=2 Jul 2024}}</ref>

A customer named Bradly had a comment about the situation, saying, "I would love for them to respond and compensate me for everything I've had to pay for so far."

Another was a customer was Garret, which he responded with," I'm not getting any feedback from 7-Eleven. I'm not getting any feedback from the insurance. What do you do?"

It is unclear whether the customers gotten refunded.

On December 2025, a software glitch caused around 200 customers to pay for gas at 100 times the value, with one instance being up to $4000. Originally, store clerks refused to assist customers until numerous complaints and threats for law enforcement did 7-Eleven started refunding customer, with one instances giving a customer $500 bonus. 7-Eleven responded in a public statement saying; <ref>{{Cite web |last=Noyes |first=Dan |date=2025-12-20 |title=Computer glitch leads to Bay Area 7-Eleven customers paying 100 times more to fill up |url=https://abc7news.com/post/hundreds-bay-area-7-eleven-customers-overcharged-100-times-gas/18301544/ |url-status=live |archive-url=https://web.archive.org/web/20260224042410/https://abc7news.com/post/hundreds-bay-area-7-eleven-customers-overcharged-100-times-gas/18301544/ |archive-date=2026-02-24 |access-date=2026-02-23 |website=Abc}}</ref><ref>{{Cite web |last=Woodall |first=Angela |date=2026-01-23 |title=Charged $4K For A Tank Of Gas — 7-Eleven Glitch Slams Bay Area Customers: Report |url=https://patch.com/california/pinole-hercules/40-fill-ups-4-000-bills-7-eleven-glitch-slams-bay-area-customers |url-status=live |access-date=2026-02-23 |website=Patch |archive-url=http://web.archive.org/web/20260125042556/https://patch.com/california/pinole-hercules/40-fill-ups-4-000-bills-7-eleven-glitch-slams-bay-area-customers |archive-date=25 Jan 2026}}</ref> <blockquote>"Full refunds, including fees, and an additional $500 are being issued to customers whose transactions are confirmed to have been affected. Anyone who believes they were affected and hasn't heard from us should call 1-800-255-0711 so we can verify their information and transaction" </blockquote>

=='''<big>Lawsuits</big>'''==
{| class="wikitable"
|Controversy
|Date
|Description
|Result
|- valign="top"
|7-Eleven Collected Facial Imagery of customers in Australia
|2020
|In June 2020, 7-Eleven introduced an survey called feedback kiosks that customers voluntary participate in a survey about their experience. Conducted on tablets, it collected facial images of customers without their consent.<ref>{{Cite web |last=Kwan |first=Campbell |date=2021-10-13 |title=7-Eleven breached customer privacy by collecting facial imagery without consent |url=https://www.zdnet.com/article/7-eleven-collected-customer-facial-imagery-during-in-store-surveys-without-consent/ |url-status=live |archive-url=https://web.archive.org/web/20260131225830/https://www.zdnet.com/article/7-eleven-collected-customer-facial-imagery-during-in-store-surveys-without-consent/ |archive-date=2026-01-31 |access-date=2026-01-31 |website=ZDnet}}</ref><ref>{{Cite web |last=Marzouk |first=Zack |date=2021-10-14 |title=7-Eleven biometric data collection found in breach of Australian privacy laws |url=https://www.itpro.com/security/privacy/361232/7-eleven-biometrics-data-breached-australia-data-laws |url-status=live |archive-url=https://web.archive.org/web/20260131230152/https://www.itpro.com/security/privacy/361232/7-eleven-biometrics-data-breached-australia-data-laws |archive-date=2026-01-31 |access-date=2026-01-31 |website=ITPro}}</ref><ref>{{Cite web |date=2022-02-07 |title=Privacy and biometric information. 7-Eleven breaches customer’s privacy |url=https://kkilawyers.com.au/privacy-and-biometric-information-7-eleven-breaches-customers-privacy/ |url-status=live |access-date=2026-01-31 |website=Kalus Kenny Intelex Lawyers |archive-url=http://web.archive.org/web/20250331205556/https://kkilawyers.com.au/privacy-and-biometric-information-7-eleven-breaches-customers-privacy/ |archive-date=31 Mar 2025}}</ref><ref>{{Cite web |last=Thomas |first=Liisa |last2=Dao |first2=Anne |date=2021-11-17 |title=Australia Objects to 7-Eleven’s In-Store Use of Facial Recognition Technology |url=https://www.eyeonprivacy.com/2021/11/australia-objects-to-store-use-facial-recognition-technology/ |url-status=live |website=Sheppard Mullin |archive-url=http://web.archive.org/web/20250914220601/https://www.eyeonprivacy.com/2021/11/australia-objects-to-store-use-facial-recognition-technology/ |archive-date=14 Sep 2025}}</ref><ref>{{Cite web |last=Chapman |first=Alex |last2=Mitchell |first2=Stefan |date=2021-10-14 |title=7-Eleven told to delete customers’ photos after facial recognition software falls under privacy commissioner’s scope |url=https://7news.com.au/technology/7-eleven-told-to-delete-customers-photos-after-facial-recognition-software-falls-under-privacy-commissioners-scope-c-4236266 |url-status=live |access-date=2026-01-31 |website=7News |archive-url=http://web.archive.org/web/20250212011620/https://7news.com.au/technology/7-eleven-told-to-delete-customers-photos-after-facial-recognition-software-falls-under-privacy-commissioners-scope-c-4236266 |archive-date=12 Feb 2025}}</ref>
|7-Eleven was ordered to cease this practice and destroy any collected data.
|- valign="top"
|False advertising on JUUL e-cigarettes.
|2021
|7-Eleven was sued for false advertising of the product, JUUL e-cigarettes, for alleging that it was a safer alternative to traditional cigarettes, which prior to 2018, claimed that it contained no nicotine.<ref>{{Cite web |last=Smith |first=Anna |date=2021-10-18 |title=7-Eleven Hit With Class Action for Allegedly Hiding Harmfulness of JUUL Products |url=https://topclassactions.com/lawsuit-settlements/consumer-products/ecigarette/7-eleven-hit-with-class-action-for-allegedly-hiding-harmfulness-of-juul-products/ |url-status=live |access-date=2026-01-31 |website=Top Class Actions |archive-url=http://web.archive.org/web/20260223010353/https://topclassactions.com/lawsuit-settlements/consumer-products/ecigarette/7-eleven-hit-with-class-action-for-allegedly-hiding-harmfulness-of-juul-products/ |archive-date=23 Feb 2026}}</ref><ref>{{Cite web |date=2026-01-31 |title=JUUL E-cigarettes Sold at 7-Eleven |url=https://truthinadvertising.org/class-action/juul-e-cigarettes-sold-at-7-eleven/ |url-status=live |access-date=2026-01-31 |website=Truth in Advertising |archive-url=http://web.archive.org/web/20251211213331/https://truthinadvertising.org/class-action/juul-e-cigarettes-sold-at-7-eleven/ |archive-date=11 Dec 2025}}</ref><ref>{{Cite web |last=Rizzi |first=Corrado |date=2021-10-18 |title=Class Action Claims 7-Eleven Failed to Warn of Juul E-Cigarette Dangers |url=https://www.classaction.org/news/class-action-claims-7-eleven-failed-to-warn-of-juul-e-cigarette-dangers |url-status=live |access-date=2026-01-31 |website=Class Action |archive-url=http://web.archive.org/web/20211129055212/https://www.classaction.org/news/class-action-claims-7-eleven-failed-to-warn-of-juul-e-cigarette-dangers |archive-date=29 Nov 2021}}</ref><ref>{{Cite web |last=Thrasher |first=Tyler |date=2025-09-09 |title=7-Eleven to pay $1.2 million to settle lawsuit over illegal vape sales near DC schools |url=https://www.fox5dc.com/news/7-eleven-pay-1-2-million-settle-lawsuit-over-illegal-vape-sales-near-dc-schools |url-status=live |access-date=2026-01-31 |website=Fox5 Washington DC |archive-url=http://web.archive.org/web/20251008065822/https://www.fox5dc.com/news/7-eleven-pay-1-2-million-settle-lawsuit-over-illegal-vape-sales-near-dc-schools |archive-date=8 Oct 2025}}</ref>
|The lawsuit was settled, with 7-Eleven paying $1.2 million and having the company implement a monitoring program.
|- valign="top"
|7-Eleven False Advertising on Onion Chips
|2021
|A class action lawsuit alleges 7-Eleven is misleading customers with their product “Yumions” as an “crunchy onion snack”, while only containing small amounts of onions.<ref>{{Cite web |last=Shaak |first=Erin |date=2021-01-12 |title=7-Eleven ‘Yumions’ Packaging Misleads Consumers About Onion Content, Class Action Says |url=https://www.classaction.org/news/7-eleven-yumions-packaging-misleads-consumers-about-onion-content-class-action-says |access-date=2026-01-31 |website=Class Action |url-status=live |archive-url=http://web.archive.org/web/20210811031951/https://www.classaction.org/news/7-eleven-yumions-packaging-misleads-consumers-about-onion-content-class-action-says |archive-date=11 Aug 2021}}</ref><ref>{{Cite web |date=2026-01-31 |title=Yumions Crunchy Onion Snacks |url=https://truthinadvertising.org/class-action/yumions-crunchy-onion-snacks/ |url-status=live |access-date=2026-01-31 |website=Truth in Advertising |archive-url=http://web.archive.org/web/20251212032659/https://truthinadvertising.org/class-action/yumions-crunchy-onion-snacks/ |archive-date=12 Dec 2025}}</ref>
|The case is still ongoing
|- valign="top"
|7-Eleven Collected Biometric Data of customers in Illinois
|2022
|7-Eleven used surveillance system from Clickit to collect biometric data from customers without their knowledge, violating the Illinois Biometric Information Privacy Act.<ref>{{Cite web |last=Rizzi |first=Corrado |date=2022-04-26 |title=7-Eleven Hit with Class Action Over Alleged Collection of Biometric Data in Illinois Stores |url=https://www.classaction.org/news/7-eleven-hit-with-class-action-over-alleged-collection-of-biometric-data-in-illinois-stores |url-status=live |access-date=2026-01-31 |website=Class Action |archive-url=http://web.archive.org/web/20240630035934/https://www.classaction.org/news/7-eleven-hit-with-class-action-over-alleged-collection-of-biometric-data-in-illinois-stores |archive-date=30 Jun 2024}}</ref><ref>{{Cite web |date=2022-04-27 |title=7-Eleven Class Action Alleges Retailer Violates Customers’ Biometric Privacy |url=https://topclassactions.com/lawsuit-settlements/privacy/7-eleven-class-action-alleges-retailer-violates-customers-biometric-privacy/ |url-status=live |access-date=2026-01-31 |website=Top Class Actions |archive-url=http://web.archive.org/web/20220427163602/https://topclassactions.com/lawsuit-settlements/privacy/7-eleven-class-action-alleges-retailer-violates-customers-biometric-privacy/ |archive-date=27 Apr 2022}}</ref><ref>{{Cite web |date=2022-04-28 |title=7-Eleven Faces Class-Action Suit Over Collection of Biometric Customer Data |url=https://csnews.com/7-eleven-faces-class-action-suit-over-collection-biometric-customer-data |url-status=live |access-date=2026-01-31 |website=Convenience Store News |archive-url=http://web.archive.org/web/20250212044337/https://csnews.com/7-eleven-faces-class-action-suit-over-collection-biometric-customer-data |archive-date=12 Feb 2025}}</ref><ref>{{Cite web |date=2026-01-31 |title=Hess et al v. 7-Eleven, Inc. |url=https://dockets.justia.com/docket/illinois/ilndce/1:2022cv02131/414495 |url-status=live |archive-url=https://web.archive.org/web/20260321181829/https://dockets.justia.com/docket/illinois/ilndce/1:2022cv02131/414495 |archive-date=21 Mar 2026 |access-date=2026-01-31 |website=Justia Dockets & Findings}}</ref><ref>{{Cite web |last=Shah |first=Manish |date=2022-04-25 |title=Hess v. 7-Eleven, Inc. (1:22-cv-02131) |url=https://www.courtlistener.com/docket/63261889/hess-v-7-eleven-inc/ |url-status=live |archive-url=https://web.archive.org/web/20260321181829/https://dockets.justia.com/docket/illinois/ilndce/1:2022cv02131/414495 |archive-date=21 Mar 2026 |access-date=2026-01-31 |website=Court Listener}}</ref>
|The case was dismissed without prejudice by the plaintiff, however the reason or behind remains unknown.
|- valign="top"
|7-Eleven false advertising Wellness Tonic as better alternative to alcohol
|2023
|7-Eleven and the manufacturer, Botanic Tonics, advertised Feel Free Wellness Tonics, as a safe, sober, and healthy alternative to alcohol despite containing kratom, an addictive opioid.<ref>{{Cite web |last=Mehorter |first=Kelly |date=2025-04-15 |title=$8.75 Million Botanic Tonics Settlement Reached in Feel Free Kratom Lawsuit |url=https://www.classaction.org/news/8.75-million-botanic-tonics-settlement-reached-in-feel-free-kratom-lawsuit |url-status=live |access-date=2026-01-31 |website=Class Action |archive-url=http://web.archive.org/web/20260126154127/https://www.classaction.org/news/8.75-million-botanic-tonics-settlement-reached-in-feel-free-kratom-lawsuit |archive-date=26 Jan 2026}}</ref><ref>{{Cite web |last=Avery |first=Brad |date=2023-04-06 |title=Class Action Alleges Feel Free, 7-Eleven Misled Consumers About Addiction Risk |url=https://www.bevnet.com/news/2023/class-action-alleges-feel-free-7-eleven-misled-consumers-about-addiction-risk/ |url-status=live |archive-url=https://web.archive.org/web/20260131234902/https://www.bevnet.com/news/2023/class-action-alleges-feel-free-7-eleven-misled-consumers-about-addiction-risk/ |archive-date=2026-01-31 |access-date=2026-01-31 |website=bevnet}}</ref><ref>{{Cite web |last=Hanson |first=Natalie |date=2023-12-21 |title=7-Eleven must face liability claims over sales of a drink containing kratom |url=https://www.courthousenews.com/7-eleven-must-face-liability-claims-for-selling-drink-containing-kratom/ |url-status=live |access-date=2026-01-31 |website=Courthouse News Service |archive-url=http://web.archive.org/web/20240711020904/https://www.courthousenews.com/7-eleven-must-face-liability-claims-for-selling-drink-containing-kratom/ |archive-date=11 Jul 2024}}</ref><ref>{{Cite web |last=Chhabria |first=Vince |date=2023-12-21 |title=Torres v. Botanic Tonics, LLC |url=https://cases.justia.com/federal/district-courts/california/candce/3:2023cv01460/410183/82/0.pdf |url-status=live |archive-url=https://web.archive.org/web/20260321182352if_/https://cases.justia.com/federal/district-courts/california/candce/3:2023cv01460/410183/82/0.pdf |archive-date=21 Mar 2026 |access-date=21 Mar 2026 |website=justia.com}}</ref>
|The case reached a settlement of $8,750,000, requiring 7-Eleven to add kratom warnings on product labels and advertisements.
|- valign="top"
|7-Eleven acquiring an fuel outlet without prior notice
|2023
|7-Eleven violated an 2018 FTC consent order that prohibited acquiring fuel outlets in certain local markets without first notifying Federal Trade Commission to avoid harming competition and increasing fuel prices. 7-Eleven could've faced a maximum penalty of over $77 million.<ref>{{Cite web |last=Graham |first=Victoria |date=2023-12-04 |title=FTC Sues 7-Eleven for Anticompetitive Acquisition in Violation of 2018 Consent Order |url=https://www.ftc.gov/news-events/news/press-releases/2023/12/ftc-sues-7-eleven-anticompetitive-acquisition-violation-2018-consent-order |url-status=live |access-date=2026-02-02 |website=Federal Trade Commissions |archive-url=http://web.archive.org/web/20250914024118/https://www.ftc.gov/news-events/news/press-releases/2023/12/ftc-sues-7-eleven-anticompetitive-acquisition-violation-2018-consent-order |archive-date=14 Sep 2025}}</ref><ref>{{Cite web |last=Graham |first=Victoria |date=2025-12-08 |title=7-Eleven to Pay Record $4.5 Million Penalty to Settle FTC Antitrust Order Violation Case |url=https://www.ftc.gov/news-events/news/press-releases/2025/12/7-eleven-pay-record-45-million-penalty-settle-ftc-antitrust-order-violation-case |url-status=live |access-date=2026-02-02 |website=Federal Trade Commissions |archive-url=http://web.archive.org/web/20260120225951/https://www.ftc.gov/news-events/news/press-releases/2025/12/7-eleven-pay-record-45-million-penalty-settle-ftc-antitrust-order-violation-case |archive-date=20 Jan 2026}}</ref><ref>{{Cite web |last=Loder |first=Jessica |date=2023-12-05 |title=7-Eleven could face up to $77M in penalties in FTC lawsuit |url=https://www.cstoredive.com/news/7-eleven-77m-penalties-ftc-lawsuit/701614/ |url-status=live |access-date=2026-01-31 |website=C-Store Dive |archive-url=http://web.archive.org/web/20250210045036/https://www.cstoredive.com/news/7-eleven-77m-penalties-ftc-lawsuit/701614/ |archive-date=10 Feb 2025}}</ref>
|The case was settled, with 7-Eleven paying $4.5 million on December 8, 2025.
|}

==See also==
*[[QuikTrip]]
*[[Kwik Trip]]
*[[Chevron]]
*[[Shell]]

==References==
{{Reflist}}

[[Category:{{PAGENAME}}]]
[[Category:Companies]]

Jason's Deli

2026-05-04T05:10:08Z

SquidthePlummer: /* Credential surfing attack (2024) */

{{CompanyCargo
| Logo = Jason's Deli logo.png
| Industry = Food
| Founded = 30 November 1976
| Type = Private
| Website = http://www.jasonsdeli.com/
| Description = A family owned fast food restaurant chain specializing in a variety of sandwiches.
}}

Founded in 1976, '''{{Wplink|Jason's Deli|Jason's Deli}}''' is an American chain of fast casual restaurants.

==Consumer-impact summary==

*'''User Freedom:''' Users can update, correct, and delete personal information of their accounts under the “My Profile” menu selection or via email.
*'''User Privacy:''' Depending on the users interactions and involvement with their services, it may collects information including "''name, email address, mailing address, location, payment information, and other comparable information"'' along usage of ''"session and persistent cookies, web beacons, clear gifs, session IDs, successor tracker technology and other similar technologies as you navigate the Site and material displayed thereon"'' that's disclosed to third parties, franchisee owners, and business partners for marketing, supplementing or verifying the accuracy of users information, and service related improvements, however mobile information is not sold or shared to advertisers or affiliates for marketing purposes.
*'''Business Model:''' Delves into food transitions including sandwiches, wraps, baked potatoes, pasta, soups, salads, and desserts.

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:Jason's Deli|Jason's Deli category]].
===Computer virus (''2010'')===
Around 22 August in Memphis, Tennessee, Jason's Deli received complaints from customers claiming to experience financial fraud after making credit card purchases.<ref>{{Cite web |last=Callahan |first=Jody |date=31 August 2010 |title=Hundreds of ID thefts at Jason's Deli linked to computer virus, Secret Service says |url=http://www.commercialappeal.com/news/2010/aug/31/many-300-id-thefts-jasons-deli-linked-computer-vir/ |url-status=dead |archive-url=https://web.archive.org/web/20101109145905/http://www.commercialappeal.com/news/2010/aug/31/many-300-id-thefts-jasons-deli-linked-computer-vir/ |archive-date=9 November 2010 |access-date=2 May 2026 |website=The Commercial Appeal}}</ref><ref>{{Cite web |last=Kenney |first=Nick |date=24 August 2010 |title=Secret Service investigates Jason's Deli identity thefts |url=https://www.actionnews5.com/story/13030647/secret-service-investigates-jasons-deli-identity-thefts/ |url-status=live |access-date=2 May 2026 |website=Action 5 News}}</ref><ref>{{Cite web |last=Brown |first=Lori |date=22 August 2010 |title=String of identity thefts linked to East Memphis Jason's Deli |url=https://www.actionnews5.com/story/13023532/string-of-identity-thefts-linked-to-east-memphis-jasons-deli/ |url-status=live |access-date=2 March 2026 |website=Action 5 News}}</ref> Two days later United States Secret Service got involved and started investigation the attack, later pinpointing the attack originated from Russia using an unknown variation of an older type of malware affecting around 300 customers.<ref>{{Cite web |last=Broach |first=Janice |date=1 September 2010 |title=Secret Service: Computer virus to blame for Jason's Deli thefts |url=https://www.actionnews5.com/story/13076367/secret-service-computer-virus-to-blame-for-jasons-deli-thefts/ |url-status=live |access-date=2 May 2026 |website=Action News 5}}</ref><ref>{{Cite web |date=4 September 2010 |title=Malware used in Jason’s Deli showing up elsewhere |url=https://databreaches.net/2010/09/04/malware-used-in-jasons-deli-showing-up-elsewhere/ |url-status=live |archive-url=https://web.archive.org/web/20240712114929/https://databreaches.net/2010/09/04/malware-used-in-jasons-deli-showing-up-elsewhere/ |archive-date=12 July 2024 |access-date=2 May 2026 |website=Databreaches.net}}</ref><ref>{{Cite web |date=8 September 2010 |title=Several ID Thefts At Jason Deli’s Linked To Computer Virus |url=https://www.spamfighter.com/News-15068-Several-ID-Thefts-At-Jason-Delis-Linked-To-Computer-Virus.htm |url-status=live |access-date=2 May 2026 |website=Spamfighter.com}}</ref>

===2 Million customer data breach (''2018'')===
Jason's Deli was notified of the breach on 22 December 2017 after being informed by payment processors that several customers financial information was being sold on the dark web, leading to a statement 6 days later announcing the breach and undergoing an investigation.<ref>{{Cite web |last=Krebs |first=Brian |date=28 December 2017 |title=4 Years After Target, the Little Guy is the Target |url=https://krebsonsecurity.com/2017/12/4-years-after-target-the-little-guy-is-the-target/ |url-status=live |archive-url=https://web.archive.org/web/20171228155612/https://krebsonsecurity.com/2017/12/4-years-after-target-the-little-guy-is-the-target/ |archive-date=28 December 2017 |access-date=2 May 2026 |website=Krebsonsecurity}}</ref>'''<ref>{{Cite web |date=29 December 2017 |title=Jason’s Deli reveals possible data breach, spokesperson says area locations not believed to be affected |url=https://www.wbbjtv.com/2017/12/29/jasons-deli-reveals-possible-data-breach-spokesperson-says-area-locations-not-believed-affected/ |url-status=live |access-date=2 May 2026 |website=WBBJ}}</ref>'''<ref>{{Cite web |date=2 May 2026 |title=Statement Of Jason's Deli Regarding Customer Financial Data |url=https://itsyourcreditreport.com/wp-content/uploads/2018/01/2018.01.11-Jasons-Deli-Statement-Data-Breach-1.pdf |url-status=live |archive-url=https://web.archive.org/web/20240622234601/https://itsyourcreditreport.com/wp-content/uploads/2018/01/2018.01.11-Jasons-Deli-Statement-Data-Breach-1.pdf |archive-date=22 June 2024 |access-date=2 May 2026 |website=itsyourcreditreport.com}}</ref> Between statements released on 11 January and 18 May 2018,<ref>{{Cite web |date=11 January 2018 |title=Notice of a Data Security Breach |url=https://dn721809.ca.archive.org/0/items/cadoj_sb24-132606_deli-management--inc---d-b-a-jason-s-deli--inc--/California%20OAG%20-%20Notice%20of%20a%20Data%20Security%20Breach%20dated%201-11-2018_0.pdf |url-status=live |archive-url= |archive-date= |access-date=2 May 2026 |website=Wayback Machine}}</ref><ref>{{Cite web |date=18 May 2018 |title=NOTICE OF DATA BREACH |url=https://consumer.sc.gov/sites/consumer/files/Documents/Security%20Breach%20Notices/Deli%20Management%2C%20Inc.%20dba%20Jasons%20Deli%2C%20Inc.%2011%20Jan%2018%20-%20Consumer%20Notice.pdf |url-status=live |archive-url=https://web.archive.org/web/20250803210719/https://consumer.sc.gov/sites/consumer/files/Documents/Security%20Breach%20Notices/Deli%20Management%2C%20Inc.%20dba%20Jasons%20Deli%2C%20Inc.%2011%20Jan%2018%20-%20Consumer%20Notice.pdf |archive-date=3 August 2025 |access-date=2 May 2026 |website=consumersc.gov}}</ref><ref>{{Cite web |date=11 January 2018 |title=Notice Of Data Breach |url=https://www.jasonsdeli.com/data-breach |url-status=dead |archive-url=https://web.archive.org/web/20180112221012/https://www.jasonsdeli.com/data-breach |archive-date=12 January 2018 |access-date=2 May 2026 |website=Jason's Deli}}</ref> the company announced that the unknown attackers infiltrated Jason's Deli's '''[[wikipedia:Point_of_sale|point of sale systems]]''' affecting around 3.4 million customers using RAM-scraping malware across 164 locations starting 8 June through 29 December 2017.<ref>{{Cite web |last=Schwartz |first=Mathew |date=19 January 2018 |title=Jason's Deli: Hackers Dine Out on 2 Million Payment Cards |url=https://www.bankinfosecurity.com/blogs/jasons-deli-hackers-dine-out-on-2-million-payment-cards-p-2584 |url-status=live |access-date=2 May 2026 |website=bankinfosecurity}}</ref><ref>{{Cite web |last=Klein |first=Danny |date=15 January 2018 |title=Jason’s Deli: Data Breach Could Affect 2 Million Cards |url=https://www.qsrmagazine.com/news/jasons-deli-data-breach-could-affect-2-million-cards/ |url-status=live |access-date=2 May 2026 |website=QSR Magazine}}</ref>

===Credential surfing attack (''2024'')===
On 21 December 2023, Jason's Deli discovered unknown hackers had obtained account login credentials using previous data breaches that contained a users name, address, phone number, birthday, preferred Jason's locations, Deli Dollar points, [[wikipedia:PAN_truncation|truncated credit card and gift card numbers]].<ref name=":0">{{Cite web |last=Zurier |first=Steve |date=24 January 2024 |title=Over 340,000 Jason’s Deli customers potentially impacted in credential-stuffing attack |url=https://www.scworld.com/news/over-340000-jasons-deli-customers-potentially-impacted-in-credential-stuffing-attack |url-status=live |access-date=3 May 2026 |website=SCworld}}</ref><ref name=":1">{{Cite web |last=Langley |first=Mitchell |date=24 January 2024 |title=Jason’s Deli Breach Exposes Data of Over 350K Users in Credential Stuffing Attack |url=https://dailysecurityreview.com/security-spotlight/jasons-deli-breach/ |url-status=live |access-date=3 May 2026 |website=Daily Security Review}}</ref> The company would sent a notice letter to affected users on 19 January 2024, <ref>{{Cite web |date=2 March 2026 |title=Notice of Data Breach |url=https://consumer.sc.gov/sites/consumer/files/Documents/Security%20Breach%20Notices/Jason%27s%20Deli-%20Consumer%20Notice.pdf |url-status=live |archive-url=https://web.archive.org/web/20240202173816/https://consumer.sc.gov/sites/consumer/files/Documents/Security%20Breach%20Notices/Jason's%20Deli-%20Consumer%20Notice.pdf |archive-date=2 February 2024 |access-date=2 May 2026 |website=consumer.sc.gov}}</ref>with the Office of the Maine Attorney General declaring approximately 344,000 people have been affected.<ref name=":0" /><ref name=":1" /> Five days later, Jason's Deli was faced a class action lawsuit over its failure to safeguard and secure users personal information, however it was voluntarily dismissed by plaintiff Kristen Walker 2 months later on 19 March.<ref>{{Cite web |last=Mehorter |first=Kelly |date=31 January 2024 |title=Jason’s Deli Facing Class Action Over 2023 Data Breach Affecting 344K Customers |url=https://www.classaction.org/news/jasons-deli-facing-class-action-over-2023-data-breach-affecting-344k-customers |url-status=live |access-date=3 May 2026 |website=ClassAction}}</ref><ref>{{Cite web |date=1 May 2026 |title=Walker v. Deli Management, Inc. d/b/a Jason's Deli |url=https://www.pacermonitor.com/public/case/52105805/Walker_v_Deli_Management,_Inc_dba_Jasons_Deli |url-status=live |access-date=3 May 2026 |website=Pacermonitor}}</ref>

==See also==

*[[Subway]]
*[[Jimmy John's]]
*[[Shoney's]]

==References==
{{Reflist}}
[[Category:Jason's Deli]]

Jason's Deli

2026-05-04T05:09:33Z

SquidthePlummer: /* Credential surfing attack (2024) */ forgot to add 2024

{{CompanyCargo
| Logo = Jason's Deli logo.png
| Industry = Food
| Founded = 30 November 1976
| Type = Private
| Website = http://www.jasonsdeli.com/
| Description = A family owned fast food restaurant chain specializing in a variety of sandwiches.
}}

Founded in 1976, '''{{Wplink|Jason's Deli|Jason's Deli}}''' is an American chain of fast casual restaurants.

==Consumer-impact summary==

*'''User Freedom:''' Users can update, correct, and delete personal information of their accounts under the “My Profile” menu selection or via email.
*'''User Privacy:''' Depending on the users interactions and involvement with their services, it may collects information including "''name, email address, mailing address, location, payment information, and other comparable information"'' along usage of ''"session and persistent cookies, web beacons, clear gifs, session IDs, successor tracker technology and other similar technologies as you navigate the Site and material displayed thereon"'' that's disclosed to third parties, franchisee owners, and business partners for marketing, supplementing or verifying the accuracy of users information, and service related improvements, however mobile information is not sold or shared to advertisers or affiliates for marketing purposes.
*'''Business Model:''' Delves into food transitions including sandwiches, wraps, baked potatoes, pasta, soups, salads, and desserts.

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:Jason's Deli|Jason's Deli category]].
===Computer virus (''2010'')===
Around 22 August in Memphis, Tennessee, Jason's Deli received complaints from customers claiming to experience financial fraud after making credit card purchases.<ref>{{Cite web |last=Callahan |first=Jody |date=31 August 2010 |title=Hundreds of ID thefts at Jason's Deli linked to computer virus, Secret Service says |url=http://www.commercialappeal.com/news/2010/aug/31/many-300-id-thefts-jasons-deli-linked-computer-vir/ |url-status=dead |archive-url=https://web.archive.org/web/20101109145905/http://www.commercialappeal.com/news/2010/aug/31/many-300-id-thefts-jasons-deli-linked-computer-vir/ |archive-date=9 November 2010 |access-date=2 May 2026 |website=The Commercial Appeal}}</ref><ref>{{Cite web |last=Kenney |first=Nick |date=24 August 2010 |title=Secret Service investigates Jason's Deli identity thefts |url=https://www.actionnews5.com/story/13030647/secret-service-investigates-jasons-deli-identity-thefts/ |url-status=live |access-date=2 May 2026 |website=Action 5 News}}</ref><ref>{{Cite web |last=Brown |first=Lori |date=22 August 2010 |title=String of identity thefts linked to East Memphis Jason's Deli |url=https://www.actionnews5.com/story/13023532/string-of-identity-thefts-linked-to-east-memphis-jasons-deli/ |url-status=live |access-date=2 March 2026 |website=Action 5 News}}</ref> Two days later United States Secret Service got involved and started investigation the attack, later pinpointing the attack originated from Russia using an unknown variation of an older type of malware affecting around 300 customers.<ref>{{Cite web |last=Broach |first=Janice |date=1 September 2010 |title=Secret Service: Computer virus to blame for Jason's Deli thefts |url=https://www.actionnews5.com/story/13076367/secret-service-computer-virus-to-blame-for-jasons-deli-thefts/ |url-status=live |access-date=2 May 2026 |website=Action News 5}}</ref><ref>{{Cite web |date=4 September 2010 |title=Malware used in Jason’s Deli showing up elsewhere |url=https://databreaches.net/2010/09/04/malware-used-in-jasons-deli-showing-up-elsewhere/ |url-status=live |archive-url=https://web.archive.org/web/20240712114929/https://databreaches.net/2010/09/04/malware-used-in-jasons-deli-showing-up-elsewhere/ |archive-date=12 July 2024 |access-date=2 May 2026 |website=Databreaches.net}}</ref><ref>{{Cite web |date=8 September 2010 |title=Several ID Thefts At Jason Deli’s Linked To Computer Virus |url=https://www.spamfighter.com/News-15068-Several-ID-Thefts-At-Jason-Delis-Linked-To-Computer-Virus.htm |url-status=live |access-date=2 May 2026 |website=Spamfighter.com}}</ref>

===2 Million customer data breach (''2018'')===
Jason's Deli was notified of the breach on 22 December 2017 after being informed by payment processors that several customers financial information was being sold on the dark web, leading to a statement 6 days later announcing the breach and undergoing an investigation.<ref>{{Cite web |last=Krebs |first=Brian |date=28 December 2017 |title=4 Years After Target, the Little Guy is the Target |url=https://krebsonsecurity.com/2017/12/4-years-after-target-the-little-guy-is-the-target/ |url-status=live |archive-url=https://web.archive.org/web/20171228155612/https://krebsonsecurity.com/2017/12/4-years-after-target-the-little-guy-is-the-target/ |archive-date=28 December 2017 |access-date=2 May 2026 |website=Krebsonsecurity}}</ref>'''<ref>{{Cite web |date=29 December 2017 |title=Jason’s Deli reveals possible data breach, spokesperson says area locations not believed to be affected |url=https://www.wbbjtv.com/2017/12/29/jasons-deli-reveals-possible-data-breach-spokesperson-says-area-locations-not-believed-affected/ |url-status=live |access-date=2 May 2026 |website=WBBJ}}</ref>'''<ref>{{Cite web |date=2 May 2026 |title=Statement Of Jason's Deli Regarding Customer Financial Data |url=https://itsyourcreditreport.com/wp-content/uploads/2018/01/2018.01.11-Jasons-Deli-Statement-Data-Breach-1.pdf |url-status=live |archive-url=https://web.archive.org/web/20240622234601/https://itsyourcreditreport.com/wp-content/uploads/2018/01/2018.01.11-Jasons-Deli-Statement-Data-Breach-1.pdf |archive-date=22 June 2024 |access-date=2 May 2026 |website=itsyourcreditreport.com}}</ref> Between statements released on 11 January and 18 May 2018,<ref>{{Cite web |date=11 January 2018 |title=Notice of a Data Security Breach |url=https://dn721809.ca.archive.org/0/items/cadoj_sb24-132606_deli-management--inc---d-b-a-jason-s-deli--inc--/California%20OAG%20-%20Notice%20of%20a%20Data%20Security%20Breach%20dated%201-11-2018_0.pdf |url-status=live |archive-url= |archive-date= |access-date=2 May 2026 |website=Wayback Machine}}</ref><ref>{{Cite web |date=18 May 2018 |title=NOTICE OF DATA BREACH |url=https://consumer.sc.gov/sites/consumer/files/Documents/Security%20Breach%20Notices/Deli%20Management%2C%20Inc.%20dba%20Jasons%20Deli%2C%20Inc.%2011%20Jan%2018%20-%20Consumer%20Notice.pdf |url-status=live |archive-url=https://web.archive.org/web/20250803210719/https://consumer.sc.gov/sites/consumer/files/Documents/Security%20Breach%20Notices/Deli%20Management%2C%20Inc.%20dba%20Jasons%20Deli%2C%20Inc.%2011%20Jan%2018%20-%20Consumer%20Notice.pdf |archive-date=3 August 2025 |access-date=2 May 2026 |website=consumersc.gov}}</ref><ref>{{Cite web |date=11 January 2018 |title=Notice Of Data Breach |url=https://www.jasonsdeli.com/data-breach |url-status=dead |archive-url=https://web.archive.org/web/20180112221012/https://www.jasonsdeli.com/data-breach |archive-date=12 January 2018 |access-date=2 May 2026 |website=Jason's Deli}}</ref> the company announced that the unknown attackers infiltrated Jason's Deli's '''[[wikipedia:Point_of_sale|point of sale systems]]''' affecting around 3.4 million customers using RAM-scraping malware across 164 locations starting 8 June through 29 December 2017.<ref>{{Cite web |last=Schwartz |first=Mathew |date=19 January 2018 |title=Jason's Deli: Hackers Dine Out on 2 Million Payment Cards |url=https://www.bankinfosecurity.com/blogs/jasons-deli-hackers-dine-out-on-2-million-payment-cards-p-2584 |url-status=live |access-date=2 May 2026 |website=bankinfosecurity}}</ref><ref>{{Cite web |last=Klein |first=Danny |date=15 January 2018 |title=Jason’s Deli: Data Breach Could Affect 2 Million Cards |url=https://www.qsrmagazine.com/news/jasons-deli-data-breach-could-affect-2-million-cards/ |url-status=live |access-date=2 May 2026 |website=QSR Magazine}}</ref>

===Credential surfing attack (''2024'')===
On 21 December 2023, Jason's Deli discovered unknown hackers had obtained account login credentials using previous data breaches that contained a users name, address, phone number, birthday, preferred Jason's locations, Deli Dollar points, [[wikipedia:PAN_truncation|truncated credit card and gift card numbers]].<ref name=":0">{{Cite web |last=Zurier |first=Steve |date=24 January 2024 |title=Over 340,000 Jason’s Deli customers potentially impacted in credential-stuffing attack |url=https://www.scworld.com/news/over-340000-jasons-deli-customers-potentially-impacted-in-credential-stuffing-attack |url-status=live |access-date=3 May 2026 |website=SCworld}}</ref><ref name=":1">{{Cite web |last=Langley |first=Mitchell |date=24 January 2024 |title=Jason’s Deli Breach Exposes Data of Over 350K Users in Credential Stuffing Attack |url=https://dailysecurityreview.com/security-spotlight/jasons-deli-breach/ |url-status=live |access-date=3 May 2026 |website=Daily Security Review}}</ref> The company would sent a notice letter to affected users on 19 January 2024, <ref>{{Cite web |date=2 March 2026 |title=Notice of Data Breach |url=https://consumer.sc.gov/sites/consumer/files/Documents/Security%20Breach%20Notices/Jason%27s%20Deli-%20Consumer%20Notice.pdf |url-status=live |archive-url=https://web.archive.org/web/20240202173816/https://consumer.sc.gov/sites/consumer/files/Documents/Security%20Breach%20Notices/Jason's%20Deli-%20Consumer%20Notice.pdf |archive-date=2 February 2024 |access-date=2 May 2026 |website=consumer.sc.gov}}</ref>with the Office of the Maine Attorney General declaring approximately 344,000 people have been affected.<ref name=":0" /><ref name=":1" /> Five days later, Jason's Deli was faced a class action lawsuit over its failure to safeguard and secure users personal information, however it was voluntarily dismissed by plaintiff Kristen Walker on 19 March.<ref>{{Cite web |last=Mehorter |first=Kelly |date=31 January 2024 |title=Jason’s Deli Facing Class Action Over 2023 Data Breach Affecting 344K Customers |url=https://www.classaction.org/news/jasons-deli-facing-class-action-over-2023-data-breach-affecting-344k-customers |url-status=live |access-date=3 May 2026 |website=ClassAction}}</ref><ref>{{Cite web |date=1 May 2026 |title=Walker v. Deli Management, Inc. d/b/a Jason's Deli |url=https://www.pacermonitor.com/public/case/52105805/Walker_v_Deli_Management,_Inc_dba_Jasons_Deli |url-status=live |access-date=3 May 2026 |website=Pacermonitor}}</ref>

==See also==

*[[Subway]]
*[[Jimmy John's]]
*[[Shoney's]]

==References==
{{Reflist}}
[[Category:Jason's Deli]]

User:SquidthePlummer

2026-05-04T05:08:19Z

SquidthePlummer: update!

{| class="wikitable sortable mw-collapsible mw-collapsed"
|+
!Articles I've Been Involved
!Contributions
|-
|[[7-Eleven]]
|created page and had huge involvement
|-
|[[Accellion data breach]]
|created page and had huge involvement
|-
|[[Adobe]]
|added 2 links
|-
|[[Arby's]]
|created page and had huge involvement
|-
|[[Applebee's]]
|created and filled info
|-
|[[Buffalo Wild Wings]]
|created page and had huge involvement
|-
|[[Baskin-Robbins]]
|
|-
|[[Burger King]]
|created page and had huge involvement
|-
|[[Carl's Jr]]
|
|-
|[[Cava Grill]]
|created page and huge involvement
|-
|[[Chevron]]
|created page and had huge involvement
|-
|[[Chick-fil-A|Chick Fil A]]
|created page and had huge involvement
|-
|[[Chili's Grill & Bar|'''Chili's''']]
|
|-
|[[Chipotle]]
|created page and had huge involvement
|-
|[[Cracker Barrel]]
|
|-
|[[Dairy Queen]]
|created page and had huge involvement
|-
|[[Denny's]]
|created page and had huge involvement
|-
|[[Denny’s Bakery]]
|
|-
|[[Dollar General]]
|
|-
|[[Dollar Tree]]
|
|-
|[[Domino's]]
|created page and had huge involvement
|-
|[[Dunkin' Donuts]]
|
|-
|[[Hardee's]]
|
|-
|[[IHOP]]
|created and filled info
|-
|[[In-N-Out Burger|In N Out]]
|Created page
|-
|[[Intel Management Engine]]
|created page and had huge involvement
|-
|[[Jack in the Box]]
|created page and had huge involvement
|-
|[[Jamba Juice]]
|created and filled info
|-
|'''[[Jason's Deli]]'''
|created and filled info
|-
|[[Jimmy John's]]
|created page and had huge involvement
|-
|[[KFC]]
|created page and had huge involvement
|-
|[[Kroger]]
|created page and had huge involvement
|-
|[[Kroger merger deal with Albertson|Kroger Merger Deal with Albertson]]
|created page and had huge involvement
|-
|[[Kwik Trip]]
|created page and had huge involvement
|-
|[[Little Caesars]]
|
|-
|[[McAlister's Deli]]
|
|-
|[[McDonald's]]
|created page and had huge involvement
|-
|[[McDonald's Japan malware attack|Mcdonalds Japan Malware Attack]]
|created page and had huge involvement
|-
|[[McDonald's 2017 India Leak|McDonalds 2007 India Leak]]
|created page and had huge involvement
|-
|[[Olive Garden]]
|
|-
|[[Panda Express]]
|created page and had huge involvement
|-
|[[Panera Bread]]
|created page and had huge involvement
|-
|[[Panera's failure to disclose a known security breach|Panera Bread failure to disclose a known security breach]]
|created page and had huge involvement
|-
|[[Papa John's]]
|created page and had huge involvement
|-
|[[PepsiCo|Pepsico]]
|created page and had huge involvement
|-
|[[Pizza Hut]]
|created page and had huge involvement
|-
|[[Popeyes]]
|created page and had huge involvement
|-
|[[QuikTrip]]
|created page and had huge involvement
|-
|[[Red Robin]]
|created page and had huge involvement
|-
|[[Restaurant Brands International|Restaurant Brand International]]
|created page and had huge involvement
|-
|[[Restaurant Brands International caught training AI models using customer voices]]
|First article i've created ( created page and had huge involvement)
|-
|[[Salad and Go]]
|created page and had huge involvement
|-
|[[Shake Shack]]
|created page and had huge involvement
|-
|[[Shell]]
|created page and had huge involvement
|-
|[[Shimano]]
|very minimal involvement, changed see also slightly
|-
|[[Shoney's]]
|created page and had huge involvement
|-
|[[Sonic]]
|created page and had huge involvement
|-
|[[Starbucks|Starbuck]]
|
|-
|[[Steak 'n Shake]]
|
|-
|[[Subway]]
|created page and had huge involvement
|-
|[[Taco Bell]]
|created page and had huge involvement
|-
|[[Tim Hortons]]
|created page and had huge involvement
|-
|[[TreeHouse Foods]]
|
|-
|[[Waffle House]]
|created page and had huge involvement
|-
|[[Wendy's]]
|created page and had huge involvement
|-
|[[Yum! Brands]]
|created page and had huge involvement
|-
|[[Zoom Communications|Zoom]]
|created page
|-
|[[Zoom (product)]]
|created page and had huge involvement
|}

==WHY ARE YOU HERE???==
I joined or started contributing to this wiki because i feel there's a lot of articles missing that i feel should be included in the wiki that no one was adding. I don't remember exactly when I first saw the wiki, but I had the assumption of '''''"hey, it's just starting, somebody will add it eventually'''''" and years later, came back to check on it again and to see that it still wasn't added (I figured that a lot more people will be involved in this) , which really bothered me, so . . . . . '''tada!!'''- i appeared and figured ''hey, if no one else will add it''', I will'''!''

==GOAL==
So my goal? Try to add as non-popular, not known information that is really hard to find anywhere else out there to the wiki to add (of course that is relevant to the wiki's goal and guidelines) or to add the most complicated or time consuming tasks that no one else does. Currently, this includes my "mission" to do food related stuff.

Jason's Deli

2026-05-04T04:59:05Z

SquidthePlummer: Added 1 more incident

{{CompanyCargo
| Logo = Jason's Deli logo.png
| Industry = Food
| Founded = 30 November 1976
| Type = Private
| Website = http://www.jasonsdeli.com/
| Description = A family owned fast food restaurant chain specializing in a variety of sandwiches.
}}

Founded in 1976, '''{{Wplink|Jason's Deli|Jason's Deli}}''' is an American chain of fast casual restaurants.

==Consumer-impact summary==

*'''User Freedom:''' Users can update, correct, and delete personal information of their accounts under the “My Profile” menu selection or via email.
*'''User Privacy:''' Depending on the users interactions and involvement with their services, it may collects information including "''name, email address, mailing address, location, payment information, and other comparable information"'' along usage of ''"session and persistent cookies, web beacons, clear gifs, session IDs, successor tracker technology and other similar technologies as you navigate the Site and material displayed thereon"'' that's disclosed to third parties, franchisee owners, and business partners for marketing, supplementing or verifying the accuracy of users information, and service related improvements, however mobile information is not sold or shared to advertisers or affiliates for marketing purposes.
*'''Business Model:''' Delves into food transitions including sandwiches, wraps, baked potatoes, pasta, soups, salads, and desserts.

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:Jason's Deli|Jason's Deli category]].
===Computer virus (''2010'')===
Around 22 August in Memphis, Tennessee, Jason's Deli received complaints from customers claiming to experience financial fraud after making credit card purchases.<ref>{{Cite web |last=Callahan |first=Jody |date=31 August 2010 |title=Hundreds of ID thefts at Jason's Deli linked to computer virus, Secret Service says |url=http://www.commercialappeal.com/news/2010/aug/31/many-300-id-thefts-jasons-deli-linked-computer-vir/ |url-status=dead |archive-url=https://web.archive.org/web/20101109145905/http://www.commercialappeal.com/news/2010/aug/31/many-300-id-thefts-jasons-deli-linked-computer-vir/ |archive-date=9 November 2010 |access-date=2 May 2026 |website=The Commercial Appeal}}</ref><ref>{{Cite web |last=Kenney |first=Nick |date=24 August 2010 |title=Secret Service investigates Jason's Deli identity thefts |url=https://www.actionnews5.com/story/13030647/secret-service-investigates-jasons-deli-identity-thefts/ |url-status=live |access-date=2 May 2026 |website=Action 5 News}}</ref><ref>{{Cite web |last=Brown |first=Lori |date=22 August 2010 |title=String of identity thefts linked to East Memphis Jason's Deli |url=https://www.actionnews5.com/story/13023532/string-of-identity-thefts-linked-to-east-memphis-jasons-deli/ |url-status=live |access-date=2 March 2026 |website=Action 5 News}}</ref> Two days later United States Secret Service got involved and started investigation the attack, later pinpointing the attack originated from Russia using an unknown variation of an older type of malware affecting around 300 customers.<ref>{{Cite web |last=Broach |first=Janice |date=1 September 2010 |title=Secret Service: Computer virus to blame for Jason's Deli thefts |url=https://www.actionnews5.com/story/13076367/secret-service-computer-virus-to-blame-for-jasons-deli-thefts/ |url-status=live |access-date=2 May 2026 |website=Action News 5}}</ref><ref>{{Cite web |date=4 September 2010 |title=Malware used in Jason’s Deli showing up elsewhere |url=https://databreaches.net/2010/09/04/malware-used-in-jasons-deli-showing-up-elsewhere/ |url-status=live |archive-url=https://web.archive.org/web/20240712114929/https://databreaches.net/2010/09/04/malware-used-in-jasons-deli-showing-up-elsewhere/ |archive-date=12 July 2024 |access-date=2 May 2026 |website=Databreaches.net}}</ref><ref>{{Cite web |date=8 September 2010 |title=Several ID Thefts At Jason Deli’s Linked To Computer Virus |url=https://www.spamfighter.com/News-15068-Several-ID-Thefts-At-Jason-Delis-Linked-To-Computer-Virus.htm |url-status=live |access-date=2 May 2026 |website=Spamfighter.com}}</ref>

===2 Million customer data breach (''2018'')===
Jason's Deli was notified of the breach on 22 December 2017 after being informed by payment processors that several customers financial information was being sold on the dark web, leading to a statement 6 days later announcing the breach and undergoing an investigation.<ref>{{Cite web |last=Krebs |first=Brian |date=28 December 2017 |title=4 Years After Target, the Little Guy is the Target |url=https://krebsonsecurity.com/2017/12/4-years-after-target-the-little-guy-is-the-target/ |url-status=live |archive-url=https://web.archive.org/web/20171228155612/https://krebsonsecurity.com/2017/12/4-years-after-target-the-little-guy-is-the-target/ |archive-date=28 December 2017 |access-date=2 May 2026 |website=Krebsonsecurity}}</ref>'''<ref>{{Cite web |date=29 December 2017 |title=Jason’s Deli reveals possible data breach, spokesperson says area locations not believed to be affected |url=https://www.wbbjtv.com/2017/12/29/jasons-deli-reveals-possible-data-breach-spokesperson-says-area-locations-not-believed-affected/ |url-status=live |access-date=2 May 2026 |website=WBBJ}}</ref>'''<ref>{{Cite web |date=2 May 2026 |title=Statement Of Jason's Deli Regarding Customer Financial Data |url=https://itsyourcreditreport.com/wp-content/uploads/2018/01/2018.01.11-Jasons-Deli-Statement-Data-Breach-1.pdf |url-status=live |archive-url=https://web.archive.org/web/20240622234601/https://itsyourcreditreport.com/wp-content/uploads/2018/01/2018.01.11-Jasons-Deli-Statement-Data-Breach-1.pdf |archive-date=22 June 2024 |access-date=2 May 2026 |website=itsyourcreditreport.com}}</ref> Between statements released on 11 January and 18 May 2018,<ref>{{Cite web |date=11 January 2018 |title=Notice of a Data Security Breach |url=https://dn721809.ca.archive.org/0/items/cadoj_sb24-132606_deli-management--inc---d-b-a-jason-s-deli--inc--/California%20OAG%20-%20Notice%20of%20a%20Data%20Security%20Breach%20dated%201-11-2018_0.pdf |url-status=live |archive-url= |archive-date= |access-date=2 May 2026 |website=Wayback Machine}}</ref><ref>{{Cite web |date=18 May 2018 |title=NOTICE OF DATA BREACH |url=https://consumer.sc.gov/sites/consumer/files/Documents/Security%20Breach%20Notices/Deli%20Management%2C%20Inc.%20dba%20Jasons%20Deli%2C%20Inc.%2011%20Jan%2018%20-%20Consumer%20Notice.pdf |url-status=live |archive-url=https://web.archive.org/web/20250803210719/https://consumer.sc.gov/sites/consumer/files/Documents/Security%20Breach%20Notices/Deli%20Management%2C%20Inc.%20dba%20Jasons%20Deli%2C%20Inc.%2011%20Jan%2018%20-%20Consumer%20Notice.pdf |archive-date=3 August 2025 |access-date=2 May 2026 |website=consumersc.gov}}</ref><ref>{{Cite web |date=11 January 2018 |title=Notice Of Data Breach |url=https://www.jasonsdeli.com/data-breach |url-status=dead |archive-url=https://web.archive.org/web/20180112221012/https://www.jasonsdeli.com/data-breach |archive-date=12 January 2018 |access-date=2 May 2026 |website=Jason's Deli}}</ref> the company announced that the unknown attackers infiltrated Jason's Deli's '''[[wikipedia:Point_of_sale|point of sale systems]]''' affecting around 3.4 million customers using RAM-scraping malware across 164 locations starting 8 June through 29 December 2017.<ref>{{Cite web |last=Schwartz |first=Mathew |date=19 January 2018 |title=Jason's Deli: Hackers Dine Out on 2 Million Payment Cards |url=https://www.bankinfosecurity.com/blogs/jasons-deli-hackers-dine-out-on-2-million-payment-cards-p-2584 |url-status=live |access-date=2 May 2026 |website=bankinfosecurity}}</ref><ref>{{Cite web |last=Klein |first=Danny |date=15 January 2018 |title=Jason’s Deli: Data Breach Could Affect 2 Million Cards |url=https://www.qsrmagazine.com/news/jasons-deli-data-breach-could-affect-2-million-cards/ |url-status=live |access-date=2 May 2026 |website=QSR Magazine}}</ref>

===Credential surfing attack (''2024'')===
On 21 December 2023, Jason's Deli discovered unknown hackers had obtained account login credentials using previous data breaches that contained a users name, address, phone number, birthday, preferred Jason's locations, Deli Dollar points, [[wikipedia:PAN_truncation|truncated credit card and gift card numbers]].<ref name=":0">{{Cite web |last=Zurier |first=Steve |date=24 January 2024 |title=Over 340,000 Jason’s Deli customers potentially impacted in credential-stuffing attack |url=https://www.scworld.com/news/over-340000-jasons-deli-customers-potentially-impacted-in-credential-stuffing-attack |url-status=live |access-date=3 May 2026 |website=SCworld}}</ref><ref name=":1">{{Cite web |last=Langley |first=Mitchell |date=24 January 2024 |title=Jason’s Deli Breach Exposes Data of Over 350K Users in Credential Stuffing Attack |url=https://dailysecurityreview.com/security-spotlight/jasons-deli-breach/ |url-status=live |access-date=3 May 2026 |website=Daily Security Review}}</ref> The company would sent a notice letter to affected users on 19 January, <ref>{{Cite web |date=2 March 2026 |title=Notice of Data Breach |url=https://consumer.sc.gov/sites/consumer/files/Documents/Security%20Breach%20Notices/Jason%27s%20Deli-%20Consumer%20Notice.pdf |url-status=live |archive-url=https://web.archive.org/web/20240202173816/https://consumer.sc.gov/sites/consumer/files/Documents/Security%20Breach%20Notices/Jason's%20Deli-%20Consumer%20Notice.pdf |archive-date=2 February 2024 |access-date=2 May 2026 |website=consumer.sc.gov}}</ref>with the Office of the Maine Attorney General declaring approximately 344,000 people have been affected.<ref name=":0" /><ref name=":1" /> Five days later, Jason's Deli was faced a class action lawsuit over its failure to safeguard and secure users personal information, however it was voluntarily dismissed by plaintiff Kristen Walker on 19 March.<ref>{{Cite web |last=Mehorter |first=Kelly |date=31 January 2024 |title=Jason’s Deli Facing Class Action Over 2023 Data Breach Affecting 344K Customers |url=https://www.classaction.org/news/jasons-deli-facing-class-action-over-2023-data-breach-affecting-344k-customers |url-status=live |access-date=3 May 2026 |website=ClassAction}}</ref><ref>{{Cite web |date=1 May 2026 |title=Walker v. Deli Management, Inc. d/b/a Jason's Deli |url=https://www.pacermonitor.com/public/case/52105805/Walker_v_Deli_Management,_Inc_dba_Jasons_Deli |url-status=live |access-date=3 May 2026 |website=Pacermonitor}}</ref>

==See also==

*[[Subway]]
*[[Jimmy John's]]
*[[Shoney's]]

==References==
{{Reflist}}
[[Category:Jason's Deli]]

Jimmy John's

2026-05-03T07:01:57Z

SquidthePlummer: /* See also */ update to better fit what represents in food restuarant (being sandwiches)

{{CompanyCargo
| Founded = 13 January 1983
| Industry = Food
| ParentCompany = Inspire Brand
| Type = Subsidiary
| Website = http://jimmyjohns.com/
| Logo = Jimmy John's logo.png
}}

'''[[wikipedia:Jimmy_John's|Jimmy John's Franchise, LLC]]''' is a American multinational sandwich chain comprising a variety of sandwiches. It later became a subsidiary to [[wikipedia:Inspire_Brands|Inspire Brands]] after being bought for a undisclosed amount in 2019.

==Consumer-impact summary==

*User Freedom: Allows users to access, request certification or deletion, withdraw consent to use personal information
*User Privacy: Collects personal information such as shipping address, email, name, age and phone number that's shared with ''"other organizations such as our affiliates, service providers, or governmental agencies"''
*Business Model: Sells a variety of sandwiches and franchises locations
*Market Control: One of the largest Sandwich related shops

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:Jimmy John's|Jimmy John's category]].

===Health Outbreak History===

====E.coli (''2008'')====
On 26 September, Boulder County Public Health discovered a possible E.coli O157 affection after receiving calls from Infection Control Practitioner that several students from University of Colorado reported having bloody diarrhea and cramping, eventually leading to an investigation in collaboration with Colorado Department of Public Health & Environment, Tri-County Health Department, Broomfield Health & Human Services, and the Food and Drug Administration. Three Days later, it was discovered that 90% of E.Coli cases were linked to Jimmy John's, resulting in the restaurant chain undergoing a health inspection that revealed alfalfa sprouts and roast beef being out of temperature, employees not washing their hands, and 4 employees working while having bloody diarrhea. The store temporarily closed on 6 October, however it was later reopened after being sanitized on 10 October. Boulder County Public Health released a statement on 08 October, noting that around 21 individuals were affected with E.Coli, with 2 of them requiring medical attention.<ref>{{Cite web |last=Alden |first=Nisha |date=7 April 2026 |title=Outbreak of E. coli Infections in Boulder County & other Denver-area Counties September-October 2008 |url=https://www.marlerblog.com/uploads/file/BCPH%20FINAL%20OUTBREAK%20SUMMARY.pdf |url-status=dead |archive-url=https://web.archive.org/web/20160326042054/https://www.marlerblog.com/uploads/file/BCPH%20FINAL%20OUTBREAK%20SUMMARY.pdf |archive-date=26 March 2016 |access-date=7 April 2026 |website=Marlerblog}}</ref><ref>{{Cite web |last=Clark |first=Marler |date=7 April 2026 |title=JIMMY JOHN’S COLORADO E. COLI SPROUT OUTBREAK |url=https://marlerclark.com/news_events/jimmy-johns-colorado-e-coli-sprout-outbreak |url-status=live |access-date=7 April 2026 |website=Marlerclark}}</ref>

====Salmonella (''2009'')====
On February, Nebraska Department of Health and Human Services announced 256 individuals gotten sick with Salmonella after consumption of Jimmy John's alfalfa sprout. On 26 April, the Food & Drug Administration and Centers for Disease Control and Prevention released a statement warning consumers to avoid alfalfa sprout.<ref>{{Cite web |last=Stearns |first=Denis |date=2 February 2015 |title=Salmonella and E. coli Outbreaks: Why Does Jimmy Johns Still Serve Sprouts? |url=https://www.foodpoisonjournal.com/foodborne-illness-outbreaks/salmonella-and-e-coli-outbreaks-why-does-jimmy-johns-serve-sprouts/ |url-status=live |access-date=7 April 2026 |website=Food Poison Journal}}</ref>

====Salmonella (''2010'')====
Around December, Food and Drug Administration along with other health agencies announced that Jimmy John's gourmet sandwiches supplier Tiny Greens was the source of a salmonella outbreak sickening 89 individuals in Illinois. In response, Jimmy John's cease production and sale of alfalfa sprout across all locations in Illinois. <ref>{{Cite web |last=Rothschild |first=Mary |date=27 December 2010 |title=Sprouts Outbreak Linked to Illinois Organic Farm |url=https://www.foodsafetynews.com/2010/12/sprouts-outbreak-linked-to-illinois-organic-farm/ |url-status=live |access-date=7 April 2026 |website=Food Safety News}}</ref><ref>{{Cite web |last=Rothschild |first=Mary |date=23 December 2010 |title=CDC Confirms Multistate Salmonella Outbreak |url=https://www.foodsafetynews.com/2010/12/cdc-confirms-multistate-salmonella-outbreak/ |url-status=live |access-date=7 April 2026 |website=Food Safety News}}</ref><ref>{{Cite web |last=Marler |first=Bill |date=28 December 2010 |title=Perhaps after three Sprout Outbreaks, Jimmy John’s should reconsider what it puts on your sandwiches? |url=https://www.marlerblog.com/legal-cases/perhaps-after-three-sprout-outbreaks-jimmy-johns-should-reconsider-what-it-puts-on-your-sandwiches/ |url-status=live |access-date=7 April 2026 |website=Marlerclark}}</ref>

====E.coli (''2012'')====
Centers for Disease Control and Prevention released a series of statements starting 02 February through 03 April that detailed 29 individuals being affected with E.Coli across 11 states through 25 December 2011 to 15 January 2012 all being linked to Jimmy John's.<ref>{{Cite web |date=2 February 2012 |title=2012 E. coli Outbreak Linked to Raw Clover Sprouts at Jimmy John’s Restaurants |url=https://archive.cdc.gov/www_cdc_gov/ecoli/2012/o26-02-12/index.html |url-status=live |access-date=7 April 2026 |website=Center For Disease Control And Prevention}}</ref><ref>{{Cite web |last=Rothschild |first=Mary |date=14 February 2012 |title=Outbreak Linked to Raw Sprouts Sickens 12 |url=https://www.foodsafetynews.com/2012/02/twelve-people-in-fives-states/ |url-status=live |access-date=7 April 2026 |website=Food Safety News}}</ref>

====Salmonella (''2018'')====
On 19 January, Centers for Disease Control and Prevention released a statement announcing an salmonella outbreak affecting 8 individuals across 3 states. In the announcement, it highlighted Jimmy John's clover sprouts as the source of the outbreak, along with urging customers to avoid consumption of Jimmy John's clovers located in Illinois and Wisconsin.<ref>{{Cite web |date=19 January 2018 |title=Multistate Outbreak of Salmonella Montevideo Infections Linked to Raw Sprouts |url=https://web.archive.org/web/20180120204915/https://www.cdc.gov/salmonella/montevideo-01-18/index.html |url-status=live |access-date=7 April 2026 |website=Centers for Disease Control and Prevention}}</ref> Centers for Disease Control and Prevention would release another statement on 28 February, announcing 2 more individuals linked to the outbreak with no reported deaths or hospitalization. Additionally, it mentions the outbreak started around 20 December 2017 to 28 January 2018.<ref>{{Cite web |date=19 January 2018 |title=2018 Salmonella Montevideo Infections Linked to Raw Sprouts (Final Update) |url=https://archive.cdc.gov/#/details?url=https://www.cdc.gov/salmonella/montevideo-01-18/index.html |url-status=live |archive-url=https://web.archive.org/web/20180625172138/https://www.cdc.gov/salmonella/montevideo-01-18/index.html |archive-date=25 June 2018 |access-date=7 April 2026 |website=Centers for Disease Control And Prevention}}</ref>

====E.coli (''2020'')====
{{Incomplete section}}
On February, 14 individuals were affected with E.Coli

<ref>{{Cite web |date=7 April 2026 |title=Jimmy John’s Lawsuit |url=https://www.schmidtlaw.com/jimmy-johns-lawsuit/ |url-status=live |access-date=7 April 2026 |website=The Schmidt Firm PLLC}}</ref><ref>{{Cite web |date=19 March 2020 |title=Outbreak Investigation of E. coli O103: Clover Sprouts (February 2020) |url=https://www.fda.gov/food/outbreaks-foodborne-illness/outbreak-investigation-e-coli-o103-clover-sprouts-february-2020 |url-status=dead |archive-url=https://web.archive.org/web/20200320220122/https://www.fda.gov/food/outbreaks-foodborne-illness/outbreak-investigation-e-coli-o103-clover-sprouts-february-2020 |archive-date=20 March 2020 |access-date=7 April 2026 |website=U.S. Food & Drug Administration}}</ref><ref>{{Cite web |date=24 November 2023 |title=Jimmy Johns E. coli/Salmonella Sprouts Illness |url=https://ourweeks.com/jimmy-johns-sprouts-ecoli-salmonella-illnesses/ |url-status=live |access-date=7 April 2026 |website=OurWeeks}}</ref><ref>{{Cite web |last=Gallagher |first=Grant |date=26 February 2020 |title=FDA Sends Warning Letter to Jimmy John's Over Multiple Food-Borne Outbreaks |url=https://www.contagionlive.com/view/fda-sends-warning-letter-to-jimmy-johns |url-status=live |access-date=7 April 2026 |website=Contagion}}</ref>

===Credit card breach (''2014'')===
On 30 July, Jimmy John's discovered a data breach affecting one of its third parties Signature Systems Inc. point of sales systems across several locations that leaked customers credit and debit card numbers, verification code, name, and card expiration dates.<ref name=":0">{{Cite web |last=Brian |first=Krebbs |date=31 July 2014 |title=Sandwich Chain Jimmy John’s Investigating Breach Claims |url=https://krebsonsecurity.com/2014/07/sandwich-chain-jimmy-johns-investigating-breach-claims/ |url-status=dead |archive-url=https://web.archive.org/web/20140801020853/https://krebsonsecurity.com/2014/07/sandwich-chain-jimmy-johns-investigating-breach-claims/ |archive-date=1 August 2014 |access-date=4 April 2026 |website=KrebsOnSecurity}}</ref><ref>{{Cite web |last=Laasby |first=Gitte |date=24 September 2014 |title=Jimmy John's confirms nationwide data breach, including five Wisconsin locations |url=https://archive.jsonline.com/blogs/news/276968161.html |url-status=live |access-date=4 April 2026 |website=milwaukee journal sentinel}}</ref> On the next day, the company responded with a statement saying ''"Jimmy John’s is currently working with the proper authorities and investigating the situation. We will provide an update as soon as we have additional information".''<ref name=":0" />

On September, Jimmy John's released another statement that described the breach lasted from 16 June to 05 September across 216 locations, however the company didn't say how many customers were affected nor disclose the third party name.<ref>{{Cite web |last=Koplowitz |first=Howard |date=24 September 2014 |title=Jimmy John's Data Breach: Full List Of Shops Where Credit Card Information Was Hacked |url=https://www.ibtimes.com/jimmy-johns-data-breach-full-list-shops-where-credit-card-information-was-hacked-1694507 |url-status=live |access-date=4 April 2026 |website=International Business Times}}</ref><ref>{{Cite web |last=Taylor |first=Kate |date=24 September 2014 |title=Another Hack: Jimmy John's Is the Latest Chain to Suffer a Data Breach |url=https://www.nbcnews.com/id/wbna56110999 |url-status=live |access-date=4 April 2026 |website=NBC News}}</ref><ref>{{Cite web |last=Smith |first=Gerry |date=24 September 2014 |title=Jimmy John's Confirms Credit Card Breach At 216 Stores |url=https://www.huffpost.com/entry/jimmy-johns-breach_n_5877134 |url-status=live |access-date=4 April 2026 |website=Huffpost}}</ref><blockquote>"Jimmy John's has taken steps to prevent this type of event from occurring in the future, including installing encrypted swipe machines, implementing system enhancements, and reviewing its policies and procedures for its third party vendors"<ref>{{Cite web |date=24 September 2014 |title=Jimmy John's says customers' credit card data likely stolen |url=https://www.cbsnews.com/news/jimmy-johns-says-customers-credit-card-data-likely-stolen/ |url-status=live |access-date=4 April 2026 |website=CBS News}}</ref></blockquote>Additionally, the company gave affected customers 1 year free identity protection services and highlighted steps to prevent future breaches, including ''"installing encrypted swipe machines, implementing system enhancements, and reviewing its policies."''<ref>{{Cite web |date=24 September 2014 |title=JIMMY JOHN’S NOTIFIES CUSTOMERS OF PAYMENT CARD SECURITY INCIDENT |url=https://oag.ca.gov/system/files/AG_CA_Notification_Letter_Jimmy_Johns_0_1.pdf |url-status=live |access-date=6 April 2026 |website=oag.gov}}</ref>

===Collecting customers drive thru data without consent (''2023'')===
On 4 August, a lawsuit was filed against Jimmy John's for violation of the [[wikipedia:Biometric_Information_Privacy_Act|Illinois Biometric Information Privacy Act]] by unlawfully collecting customers voiceprints without permission. Additionally, it also claims the company failed to provide "retention schedule or guidelines" that permanently destroy any collected biometric data.<ref>{{Cite web |last=Mehorter |first=Kelly |date=7 August 2023 |title=Jimmy John’s Collects Drive-Through Customers’ Voiceprints Without Consent, Class Action Says |url=https://www.classaction.org/news/jimmy-johns-collects-drive-through-customers-voiceprints-without-consent-class-action-says |url-status=live |access-date=4 April 2026 |website=ClassAction}}</ref> On 02 October 2023, the case was dismissed with prejudice over failure to state a claim.<ref>{{Cite web |date=4 April 2026 |title=Gebhardt et al v. Jimmy Johns LLC |url=https://dockets.justia.com/docket/illinois/ilcdce/2:2023cv02168/90378 |url-status=live |access-date=4 April 2026 |website=Justia}}</ref>

==Product==

===Jimmy John’s Cookies (''2020'')===
[[File:Jimmy John's Triple Chocolate Chunk Cookie.jpg|thumb|Triple Chocolate Chunk Cookie]]
On 4 January<ref>{{Cite web |date=6 April 2026 |title=IN THE UNITED STATES DISTRICT COURT WESTERN DISTRICT OF MISSOURI |url=https://truthinadvertising.org/wp-content/uploads/2020/06/Martin-v-Jimmy-Johns-complaint.pdf |url-status=live |access-date=6 April 2026 |website=TruthinAdvertising}}</ref>, Sharon Martin filed a class action lawsuit against Jimmy John's for falsely representing to customers that their Triple Chocolate Chunk Cookies and Raisin Oatmeal Cookies contained "minimally processed” and “no artificial ingredients" while containing said ingredients inside their products.<ref name=":1">{{Cite web |last=Shaak |first=Erin |date=29 May 2020 |title=Jimmy John’s ‘All Natural’ Cookies Contain Highly Processed Ingredients, Lawsuit Claims [UPDATE] |url=https://www.classaction.org/news/jimmy-johns-all-natural-cookies-contain-highly-processed-ingredients-lawsuit-claims |url-status=live |access-date=4 April 2026 |website=ClassAction}}</ref><ref>{{Cite web |last=Webster |first=Katherine |date=2 June 2020 |title=Jimmy John’s Class Action Says Cookies Aren’t All Natural |url=https://topclassactions.com/lawsuit-settlements/consumer-products/food/jimmy-johns-class-action-says-cookies-arent-all-natural/ |url-status=live |access-date=6 April 2026 |website=Top Class Action}}</ref> The case reached an agreement around 2021, however specific details surrounding the agreement are unknown.<ref>{{Cite web |date=6 April 2026 |title=Martin v. Jimmy John's, LLC |url=https://case-law.vlex.com/vid/martin-v-jimmy-john-893147018 |url-status=live |access-date=6 April 2026 |website=Vlex}}</ref>
[[File:Jimmy John's Raisin Oatmeal Cookie.jpg|thumb|Raisin Oatmeal Cookie]]
On 25 November, Heather Erwin and Ashley Price filed a lawsuit against Jimmy John's for misleading customers about its contents on their Triple Chocolate Chunk Cookies and Raisin Oatmeal Cookies, alleging since it contained non-natural ingredients like refined flour, niacin, reduced iron, thiamine mononitrate, riboflavin, folic acid, sugar, milk powder, soy lecithin, and baking soda, all of which claims a consumer would consider as "on-natural, artificial, and/or highly processed" ingredients. Additionally, it also claims the company put deceptive labels on its products for "''the intent to induce consumers to purchase the cookies because of Defendants' false representations.''" <ref name=":1" /><ref>{{Cite web |last=Honaker |first=Brigette |date=30 November 2020 |title=Jimmy John’s Cookies Aren’t All Natural, Class Action Lawsuit Says |url=https://topclassactions.com/lawsuit-settlements/consumer-products/all-natural-products/jimmy-johns-cookies-arent-all-natural-class-action-lawsuit-says/ |url-status=live |access-date=6 April 2026 |website=Top Class Action}}</ref> On 8 October 2021, the plaintiffs dismissed the case with prejudice for undisclosed reasons.<ref>{{Cite web |last=McGlynn |first=Stephen |date=18 February 2026 |title=Erwin v. Jimmy John's LLC (3:20-cv-01268) |url=https://www.courtlistener.com/docket/18693016/erwin-v-jimmy-johns-llc/ |url-status=live |access-date=6 April 2026 |website=CourtListener}}</ref>

==See also==

*[[Subway]]
*[[Jason's Deli]]
*[[Shoney's]]

==References==
<references />
[[Category:Jimmy John's]]

Jason's Deli

2026-05-03T06:59:52Z

SquidthePlummer:

{{CompanyCargo
| Logo = Jason's Deli logo.png
| Industry = Food
| Founded = 30 November 1976
| Type = Private
| Website = http://www.jasonsdeli.com/
| Description = A family owned fast food restaurant chain specializing in a variety of sandwiches.
}}

Founded in 1976, '''{{Wplink|Jason's Deli|Jason's Deli}}''' is an American chain of fast casual restaurants that's owned by the Tortorice family.

==Consumer-impact summary==

*'''User Freedom:''' Users can update, correct, and delete personal information of their accounts under the “My Profile” menu selection or via email.
*'''User Privacy:''' Depending on the users interactions and involvement with their services, it may collects information including "''name, email address, mailing address, location, payment information, and other comparable information"'' along usage of ''"session and persistent cookies, web beacons, clear gifs, session IDs, successor tracker technology and other similar technologies as you navigate the Site and material displayed thereon"'' that's disclosed to third parties, franchisee owners, and business partners for marketing, supplementing or verifying the accuracy of users information, and service related improvements, however mobile information is not sold or shared to advertisers or affiliates for marketing purposes.
*'''Business Model:''' Delves into food transitions including sandwiches, wraps, baked potatoes, pasta, soups, salads, and desserts.

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:Jason's Deli|Jason's Deli category]].

===Computer virus (''2010'')===
Around 22 August in Memphis, Tennessee, Jason's Deli received complaints from customers claiming to experience financial fraud after making credit card purchases.<ref>{{Cite web |last=Callahan |first=Jody |date=31 August 2010 |title=Hundreds of ID thefts at Jason's Deli linked to computer virus, Secret Service says |url=http://www.commercialappeal.com/news/2010/aug/31/many-300-id-thefts-jasons-deli-linked-computer-vir/ |url-status=dead |archive-url=https://web.archive.org/web/20101109145905/http://www.commercialappeal.com/news/2010/aug/31/many-300-id-thefts-jasons-deli-linked-computer-vir/ |archive-date=9 November 2010 |access-date=2 May 2026 |website=The Commercial Appeal}}</ref><ref>{{Cite web |last=Kenney |first=Nick |date=24 August 2010 |title=Secret Service investigates Jason's Deli identity thefts |url=https://www.actionnews5.com/story/13030647/secret-service-investigates-jasons-deli-identity-thefts/ |url-status=live |access-date=2 May 2026 |website=Action 5 News}}</ref><ref>{{Cite web |last=Brown |first=Lori |date=22 August 2010 |title=String of identity thefts linked to East Memphis Jason's Deli |url=https://www.actionnews5.com/story/13023532/string-of-identity-thefts-linked-to-east-memphis-jasons-deli/ |url-status=live |access-date=2 March 2026 |website=Action 5 News}}</ref> Two days later United States Secret Service got involved and started investigation the attack, later pinpointing the attack originated from Russia using an unknown variation of an older type of malware affecting around 300 customers.<ref>{{Cite web |last=Broach |first=Janice |date=1 September 2010 |title=Secret Service: Computer virus to blame for Jason's Deli thefts |url=https://www.actionnews5.com/story/13076367/secret-service-computer-virus-to-blame-for-jasons-deli-thefts/ |url-status=live |access-date=2 May 2026 |website=Action News 5}}</ref><ref>{{Cite web |date=4 September 2010 |title=Malware used in Jason’s Deli showing up elsewhere |url=https://databreaches.net/2010/09/04/malware-used-in-jasons-deli-showing-up-elsewhere/ |url-status=live |archive-url=https://web.archive.org/web/20240712114929/https://databreaches.net/2010/09/04/malware-used-in-jasons-deli-showing-up-elsewhere/ |archive-date=12 July 2024 |access-date=2 May 2026 |website=Databreaches.net}}</ref><ref>{{Cite web |date=8 September 2010 |title=Several ID Thefts At Jason Deli’s Linked To Computer Virus |url=https://www.spamfighter.com/News-15068-Several-ID-Thefts-At-Jason-Delis-Linked-To-Computer-Virus.htm |url-status=live |access-date=2 May 2026 |website=Spamfighter.com}}</ref>

===2 Million customer data breach (''2018'')===
Jason's Deli was notified of the breach on 22 December 2017 after being informed by payment processors that several customers financial information was being sold on the dark web, leading to a statement 6 days later announcing the breach and undergoing an investigation.<ref>{{Cite web |last=Krebs |first=Brian |date=28 December 2017 |title=4 Years After Target, the Little Guy is the Target |url=https://krebsonsecurity.com/2017/12/4-years-after-target-the-little-guy-is-the-target/ |url-status=live |archive-url=https://web.archive.org/web/20171228155612/https://krebsonsecurity.com/2017/12/4-years-after-target-the-little-guy-is-the-target/ |archive-date=28 December 2017 |access-date=2 May 2026 |website=Krebsonsecurity}}</ref>'''<ref>{{Cite web |date=29 December 2017 |title=Jason’s Deli reveals possible data breach, spokesperson says area locations not believed to be affected |url=https://www.wbbjtv.com/2017/12/29/jasons-deli-reveals-possible-data-breach-spokesperson-says-area-locations-not-believed-affected/ |url-status=live |access-date=2 May 2026 |website=WBBJ}}</ref>'''<ref>{{Cite web |date=2 May 2026 |title=Statement Of Jason's Deli Regarding Customer Financial Data |url=https://itsyourcreditreport.com/wp-content/uploads/2018/01/2018.01.11-Jasons-Deli-Statement-Data-Breach-1.pdf |url-status=live |archive-url=https://web.archive.org/web/20240622234601/https://itsyourcreditreport.com/wp-content/uploads/2018/01/2018.01.11-Jasons-Deli-Statement-Data-Breach-1.pdf |archive-date=22 June 2024 |access-date=2 May 2026 |website=itsyourcreditreport.com}}</ref> Between statements released on 11 January and 18 May 2018,<ref>{{Cite web |date=11 January 2018 |title=Notice of a Data Security Breach |url=https://dn721809.ca.archive.org/0/items/cadoj_sb24-132606_deli-management--inc---d-b-a-jason-s-deli--inc--/California%20OAG%20-%20Notice%20of%20a%20Data%20Security%20Breach%20dated%201-11-2018_0.pdf |url-status=live |archive-url= |archive-date= |access-date=2 May 2026 |website=Wayback Machine}}</ref><ref>{{Cite web |date=18 May 2018 |title=NOTICE OF DATA BREACH |url=https://consumer.sc.gov/sites/consumer/files/Documents/Security%20Breach%20Notices/Deli%20Management%2C%20Inc.%20dba%20Jasons%20Deli%2C%20Inc.%2011%20Jan%2018%20-%20Consumer%20Notice.pdf |url-status=live |archive-url=https://web.archive.org/web/20250803210719/https://consumer.sc.gov/sites/consumer/files/Documents/Security%20Breach%20Notices/Deli%20Management%2C%20Inc.%20dba%20Jasons%20Deli%2C%20Inc.%2011%20Jan%2018%20-%20Consumer%20Notice.pdf |archive-date=3 August 2025 |access-date=2 May 2026 |website=consumersc.gov}}</ref><ref>{{Cite web |date=11 January 2018 |title=Notice Of Data Breach |url=https://www.jasonsdeli.com/data-breach |url-status=dead |archive-url=https://web.archive.org/web/20180112221012/https://www.jasonsdeli.com/data-breach |archive-date=12 January 2018 |access-date=2 May 2026 |website=Jason's Deli}}</ref> the company announced that the unknown attackers infiltrated Jason's Deli's '''[[wikipedia:Point_of_sale|point of sale systems]]''' affecting around 3.4 million customers using RAM-scraping malware across 164 locations starting 8 June through 29 December 2017.<ref>{{Cite web |last=Schwartz |first=Mathew |date=19 January 2018 |title=Jason's Deli: Hackers Dine Out on 2 Million Payment Cards |url=https://www.bankinfosecurity.com/blogs/jasons-deli-hackers-dine-out-on-2-million-payment-cards-p-2584 |url-status=live |access-date=2 May 2026 |website=bankinfosecurity}}</ref><ref>{{Cite web |last=Klein |first=Danny |date=15 January 2018 |title=Jason’s Deli: Data Breach Could Affect 2 Million Cards |url=https://www.qsrmagazine.com/news/jasons-deli-data-breach-could-affect-2-million-cards/ |url-status=live |access-date=2 May 2026 |website=QSR Magazine}}</ref>

===Credential surfing attack (''2024'')===
{{Incomplete section}}

==See also==

*[[Subway]]
*[[Jimmy John's]]
*[[Shoney's]]

==References==
{{Reflist}}
[[Category:Jason's Deli]]

Category:Jason's Deli

2026-05-03T06:58:20Z

SquidthePlummer: added food n drink catg

[[Category:Food and drink companies]]

Jason's Deli

2026-05-03T06:57:54Z

SquidthePlummer: added Jason Deli incident, tho incomplete but mostly done

{{CompanyCargo
| Logo = Jason's Deli logo.png
| Industry = Food
| Founded = 30 November 1976
| Type = Private
| Website = http://www.jasonsdeli.com/
| Description = A family owned fast food restaurant chain specializing in a variety of sandwiches.
}}

Founded in 1976, '''{{Wplink|Jason's Deli|Jason's Deli}}''' is an American chain of fast casual restaurants that's owned by the Tortorice family.

==Consumer-impact summary==

*'''User Freedom:''' Users can update, correct, and delete personal information of their accounts under the “My Profile” menu selection or via email.
*'''User Privacy:''' Depending on the users interactions and involvement with their services, it may collects information including "''name, email address, mailing address, location, payment information, and other comparable information"'' along usage of ''"session and persistent cookies, web beacons, clear gifs, session IDs, successor tracker technology and other similar technologies as you navigate the Site and material displayed thereon"'' that's disclosed to third parties, franchisee owners, and business partners for marketing, supplementing or verifying the accuracy of users information, and service related improvements, however mobile information is not sold or shared to advertisers or affiliates for marketing purposes.
*'''Business Model:''' Delves into food transitions including sandwiches, wraps, baked potatoes, pasta, soups, salads, and desserts.

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:Jason's Deli|Jason's Deli category]].

=== Computer virus (''2010'') ===
Around 22 August in Memphis, Tennessee, Jason's Deli received complaints from customers claiming to experience financial fraud after making credit card purchases.<ref>{{Cite web |last=Callahan |first=Jody |date=31 August 2010 |title=Hundreds of ID thefts at Jason's Deli linked to computer virus, Secret Service says |url=http://www.commercialappeal.com/news/2010/aug/31/many-300-id-thefts-jasons-deli-linked-computer-vir/ |url-status=dead |archive-url=https://web.archive.org/web/20101109145905/http://www.commercialappeal.com/news/2010/aug/31/many-300-id-thefts-jasons-deli-linked-computer-vir/ |archive-date=9 November 2010 |access-date=2 May 2026 |website=The Commercial Appeal}}</ref><ref>{{Cite web |last=Kenney |first=Nick |date=24 August 2010 |title=Secret Service investigates Jason's Deli identity thefts |url=https://www.actionnews5.com/story/13030647/secret-service-investigates-jasons-deli-identity-thefts/ |url-status=live |access-date=2 May 2026 |website=Action 5 News}}</ref><ref>{{Cite web |last=Brown |first=Lori |date=22 August 2010 |title=String of identity thefts linked to East Memphis Jason's Deli |url=https://www.actionnews5.com/story/13023532/string-of-identity-thefts-linked-to-east-memphis-jasons-deli/ |url-status=live |access-date=2 March 2026 |website=Action 5 News}}</ref> Two days later United States Secret Service got involved and started investigation the attack, later pinpointing the attack originated from Russia using an unknown variation of an older type of malware affecting around 300 customers.<ref>{{Cite web |last=Broach |first=Janice |date=1 September 2010 |title=Secret Service: Computer virus to blame for Jason's Deli thefts |url=https://www.actionnews5.com/story/13076367/secret-service-computer-virus-to-blame-for-jasons-deli-thefts/ |url-status=live |access-date=2 May 2026 |website=Action News 5}}</ref><ref>{{Cite web |date=4 September 2010 |title=Malware used in Jason’s Deli showing up elsewhere |url=https://databreaches.net/2010/09/04/malware-used-in-jasons-deli-showing-up-elsewhere/ |url-status=live |archive-url=https://web.archive.org/web/20240712114929/https://databreaches.net/2010/09/04/malware-used-in-jasons-deli-showing-up-elsewhere/ |archive-date=12 July 2024 |access-date=2 May 2026 |website=Databreaches.net}}</ref><ref>{{Cite web |date=8 September 2010 |title=Several ID Thefts At Jason Deli’s Linked To Computer Virus |url=https://www.spamfighter.com/News-15068-Several-ID-Thefts-At-Jason-Delis-Linked-To-Computer-Virus.htm |url-status=live |access-date=2 May 2026 |website=Spamfighter.com}}</ref>

===2 Million customer data breach (''2018'')===
Jason's Deli was notified of the breach on 22 December 2017 after being informed by payment processors that several customers financial information was being sold on the dark web, leading to a statement 6 days later announcing the breach and undergoing an investigation.<ref>{{Cite web |last=Krebs |first=Brian |date=28 December 2017 |title=4 Years After Target, the Little Guy is the Target |url=https://krebsonsecurity.com/2017/12/4-years-after-target-the-little-guy-is-the-target/ |url-status=live |archive-url=https://web.archive.org/web/20171228155612/https://krebsonsecurity.com/2017/12/4-years-after-target-the-little-guy-is-the-target/ |archive-date=28 December 2017 |access-date=2 May 2026 |website=Krebsonsecurity}}</ref>'''<ref>{{Cite web |date=29 December 2017 |title=Jason’s Deli reveals possible data breach, spokesperson says area locations not believed to be affected |url=https://www.wbbjtv.com/2017/12/29/jasons-deli-reveals-possible-data-breach-spokesperson-says-area-locations-not-believed-affected/ |url-status=live |access-date=2 May 2026 |website=WBBJ}}</ref>'''<ref>{{Cite web |date=2 May 2026 |title=Statement Of Jason's Deli Regarding Customer Financial Data |url=https://itsyourcreditreport.com/wp-content/uploads/2018/01/2018.01.11-Jasons-Deli-Statement-Data-Breach-1.pdf |url-status=live |archive-url=https://web.archive.org/web/20240622234601/https://itsyourcreditreport.com/wp-content/uploads/2018/01/2018.01.11-Jasons-Deli-Statement-Data-Breach-1.pdf |archive-date=22 June 2024 |access-date=2 May 2026 |website=itsyourcreditreport.com}}</ref> Between statements released on 11 January and 18 May 2018,<ref>{{Cite web |date=11 January 2018 |title=Notice of a Data Security Breach |url=https://dn721809.ca.archive.org/0/items/cadoj_sb24-132606_deli-management--inc---d-b-a-jason-s-deli--inc--/California%20OAG%20-%20Notice%20of%20a%20Data%20Security%20Breach%20dated%201-11-2018_0.pdf |url-status=live |archive-url= |archive-date= |access-date=2 May 2026 |website=Wayback Machine}}</ref><ref>{{Cite web |date=18 May 2018 |title=NOTICE OF DATA BREACH |url=https://consumer.sc.gov/sites/consumer/files/Documents/Security%20Breach%20Notices/Deli%20Management%2C%20Inc.%20dba%20Jasons%20Deli%2C%20Inc.%2011%20Jan%2018%20-%20Consumer%20Notice.pdf |url-status=live |archive-url=https://web.archive.org/web/20250803210719/https://consumer.sc.gov/sites/consumer/files/Documents/Security%20Breach%20Notices/Deli%20Management%2C%20Inc.%20dba%20Jasons%20Deli%2C%20Inc.%2011%20Jan%2018%20-%20Consumer%20Notice.pdf |archive-date=3 August 2025 |access-date=2 May 2026 |website=consumersc.gov}}</ref><ref>{{Cite web |date=11 January 2018 |title=Notice Of Data Breach |url=https://www.jasonsdeli.com/data-breach |url-status=dead |archive-url=https://web.archive.org/web/20180112221012/https://www.jasonsdeli.com/data-breach |archive-date=12 January 2018 |access-date=2 May 2026 |website=Jason's Deli}}</ref> the company announced that the unknown attackers infiltrated Jason's Deli's '''[[wikipedia:Point_of_sale|point of sale systems]]''' affecting around 3.4 million customers using RAM-scraping malware across 164 locations starting 8 June through 29 December 2017.<ref>{{Cite web |last=Schwartz |first=Mathew |date=19 January 2018 |title=Jason's Deli: Hackers Dine Out on 2 Million Payment Cards |url=https://www.bankinfosecurity.com/blogs/jasons-deli-hackers-dine-out-on-2-million-payment-cards-p-2584 |url-status=live |access-date=2 May 2026 |website=bankinfosecurity}}</ref><ref>{{Cite web |last=Klein |first=Danny |date=15 January 2018 |title=Jason’s Deli: Data Breach Could Affect 2 Million Cards |url=https://www.qsrmagazine.com/news/jasons-deli-data-breach-could-affect-2-million-cards/ |url-status=live |access-date=2 May 2026 |website=QSR Magazine}}</ref>

=== Credential surfing attack (''2024'') ===

==See also==

*[[Subway]]
*[[Jimmy John's]]
*[[Shoney's]]

==References==
{{Reflist}}
[[Category:Jason's Deli]]

File:Jason's Deli logo.png

2026-04-24T01:59:59Z

SquidthePlummer: added logo category

==Summary==
Jason Deli company logo
==Licensing==
{{From Wikimedia}}
[[Category:Logo]]

File:Jason's Deli logo.png

2026-04-24T01:59:39Z

SquidthePlummer: Jason Deli company logo

== Summary ==
Jason Deli company logo
== Licensing ==
{{From Wikimedia}}

Sweetgreen

2026-04-17T05:10:09Z

SquidthePlummer: frogot |

{{CompanyCargo
| Founded = 2006
| Industry = Restaurants
| Logo = Sweetgreen logo.png
| Type = Public
| Website = http://sweetgreen.com/
| Description = Specializes in salads related products. Has a history in health concerns/violations
| CompanyAlias = Sweetgreen
}}

'''{{Wplink|Sweetgreen|Sweetgreen, Inc.}}''' is an American fast casual restaurant chain that specializes in salad related services.

== Consumer Impact Summary ==

* User Freedom: Depends on a users location residence, they pertain the following rights; request copy, correct, delete, and opt-out of personal marketing or information, however it may requires additional collection of personal information that includes government identification, personal identifiers, and authentication to related account.
* User Privacy: collects and maintains first and last name, employment related information, email address, mailing, delivery or office addresses, phone number, related information pertaining to delivery or pick up orders, device and usage data, and ''"other information"'' not classified or stated in their privacy policy for purposes of marketing and [[Artificial intelligence|'''Artificial intelligence''']] for ''"processes of information"''. The company transmits said data to affiliates, marketing partners and joint ventures, business related transactions, and professional advisors.
* Buisness Model: Specializes in salad related products and services

== Incidents ==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

=== Health violations ===
On 9 August, an Sweetgreen restaurant located in 659 Boylston ST was found with 22 health violations that include several food containers not being labeled, improper temperature, inadequate facility cooling, broken food containers, employees not handwashing prior to handling gloves, lack of thermometers usage in salads, several insects and rodents, lack of food manager and call to action from said manager.<ref>{{Cite web |date=16 Apr 2026 |title=Mayor's Food Court - Inspection Result |url=https://www.cityofboston.gov/isd/health/mfc/viewinsp.asp?inspno=363015 |url-status=dead |archive-url=https://web.archive.org/web/20160813000214/https://www.cityofboston.gov/isd/health/mfc/viewinsp.asp?inspno=363015 |archive-date=13 Aug 2016 |access-date=16 Apr 2026 |website=City of Boston}}</ref><ref>{{Cite web |date=10 Aug 2016 |title=Boylston Street salad place shut for health violations |url=https://direct.universalhub.com/2016/boylston-street-salad-place-shut-health-violations |url-status=live |access-date=16 Apr 2026 |website=Universal Hub}}</ref> In response, Sweetgreen CEO and president Karen kelly released the following statement;<ref name=":0">{{Cite web |date=11 Aug 2016 |title=Sweetgreen Closed in Boston Due to Health Violations |url=https://www.youtube.com/watch?v=MIOfV6OIV1M |url-status=live |access-date=16 Apr 2026 |website=Youtube}}</ref><blockquote>''"We have implemented a new structure and new role within our restaurant operations, the first of which is being deployed today at Black Bay. The team member in this role will focus specifically on food safety and best in class culinary practices."''<ref name=":0" /></blockquote>

==== 621 N STATE ST, CHICAGO 60654 ====
Around late June 2017, the restaurant location failed a health inspection for containing rodents and insects, lack of improper cleaning and/or damage to equipment, floor, and wall related surfaces.<ref>{{Cite web |date=16 Apr 2026 |title=SWEETGREEN Fails Health Inspection - Chicago Restaurant |url=https://chicagorestaurantinspections.com/inspection/sweetgreen-2017-06-29-2069260 |url-status=live |access-date=16 Apr 2026 |website=Chicago Restaurant Inspection}}</ref>

Around late August 2018, the restaurant was cited with 5 violations for food managers lack of knowledge, lack of health policy for employees and cleanup procedure for vomiting and diarrhea events, and employees not easily able to accessibility access hand sink.<ref>{{Cite web |date=16 Apr 2026 |title=SWEETGREEN Fails Health Inspection - Chicago Restaurant |url=https://chicagorestaurantinspections.com/inspection/sweetgreen-2018-08-30-2213734 |url-status=live |access-date=16 Apr 2026 |website=Chicago Restaurant Inspection}}</ref>

=== Contained cancerous related chemicals ===
In a study conducted by non profit New Food Economy around 2019, it was found that Sweetgreen, along with other restaurant brands like '''[[Chipotle]]''', were found to contain dangerous cancerous chemicals known as polyfluoroalkyl substance.<ref>{{Cite web |last=Fassler |first=Joe |date=5 Aug 2019 |title=The bowls at Chipotle and Sweetgreen are supposed to be compostable. They contain cancer-linked “forever chemicals.” |url=https://newfoodeconomy.org/pfas-forever-chemicals-sweetgreen-chipotle-compostable-biodegradable-bowls/ |url-status=dead |archive-url=https://web.archive.org/web/20190807021112/https://newfoodeconomy.org/pfas-forever-chemicals-sweetgreen-chipotle-compostable-biodegradable-bowls/ |archive-date=7 Aug 2019 |access-date=16 Apr 2026 |website=New Food Economy}}</ref><ref>{{Cite web |date=6 Aug 2019 |title=Study Finds Biodegradable Bowls At Chipotle, Sweetgreen Contain Cancer-Linked 'Forever Chemicals' |url=https://www.cbsnews.com/losangeles/news/bowls-chipotle-sweetgreen-contain-cancer-chemicals/ |url-status=live |access-date=16 Apr 2026 |website=CBS News}}</ref><ref>{{Cite web |last=Killingsworth |first=Colleen |date=6 Aug 2019 |title=Bowls used at Chipotle, Sweetgreen contain cancer-linked 'forever' chemicals, study finds |url=https://www.foxla.com/news/bowls-used-at-chipotle-sweetgreen-contain-cancer-linked-forever-chemicals-study-finds |url-status=live |access-date=16 Apr 2026 |website=Fox News}}</ref> Around 2020, Sweetgreen silently changed its bowls across all locations.<ref>{{Cite web |last=Fassler |first=Joe |date=16 March 2020 |title=Sweetgreen and Chipotle will remove “forever chemicals” from their bowls by the end of 2020 |url=https://thecounter.org/sweetgreen-chipotle-pfas-free-compostable-bowls-by-2020/ |url-status=live |access-date=16 Apr 2026 |website=The Counter}}</ref>

== See also ==

* [[Salad and Go]]
* [[The little Beet]]
* [[Fresh&co]]

== References ==
{{Reflist}}
[[Category:{{PAGENAME}}]]

Sweetgreen

2026-04-17T05:09:06Z

SquidthePlummer: reflist and wplink

{{CompanyCargo
| Founded = 2006
| Industry = Restaurants
| Logo = Sweetgreen logo.png
| Type = Public
| Website = http://sweetgreen.com/
| Description = Specializes in salads related products. Has a history in health concerns/violations
| CompanyAlias = Sweetgreen
}}

'''{{Wplink:Sweetgreen|Sweetgreen, Inc.}}''' is an American fast casual restaurant chain that specializes in salad related services.

== Consumer Impact Summary ==

* User Freedom: Depends on a users location residence, they pertain the following rights; request copy, correct, delete, and opt-out of personal marketing or information, however it may requires additional collection of personal information that includes government identification, personal identifiers, and authentication to related account.
* User Privacy: collects and maintains first and last name, employment related information, email address, mailing, delivery or office addresses, phone number, related information pertaining to delivery or pick up orders, device and usage data, and ''"other information"'' not classified or stated in their privacy policy for purposes of marketing and [[Artificial intelligence|'''Artificial intelligence''']] for ''"processes of information"''. The company transmits said data to affiliates, marketing partners and joint ventures, business related transactions, and professional advisors.
* Buisness Model: Specializes in salad related products and services

== Incidents ==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

=== Health violations ===
On 9 August, an Sweetgreen restaurant located in 659 Boylston ST was found with 22 health violations that include several food containers not being labeled, improper temperature, inadequate facility cooling, broken food containers, employees not handwashing prior to handling gloves, lack of thermometers usage in salads, several insects and rodents, lack of food manager and call to action from said manager.<ref>{{Cite web |date=16 Apr 2026 |title=Mayor's Food Court - Inspection Result |url=https://www.cityofboston.gov/isd/health/mfc/viewinsp.asp?inspno=363015 |url-status=dead |archive-url=https://web.archive.org/web/20160813000214/https://www.cityofboston.gov/isd/health/mfc/viewinsp.asp?inspno=363015 |archive-date=13 Aug 2016 |access-date=16 Apr 2026 |website=City of Boston}}</ref><ref>{{Cite web |date=10 Aug 2016 |title=Boylston Street salad place shut for health violations |url=https://direct.universalhub.com/2016/boylston-street-salad-place-shut-health-violations |url-status=live |access-date=16 Apr 2026 |website=Universal Hub}}</ref> In response, Sweetgreen CEO and president Karen kelly released the following statement;<ref name=":0">{{Cite web |date=11 Aug 2016 |title=Sweetgreen Closed in Boston Due to Health Violations |url=https://www.youtube.com/watch?v=MIOfV6OIV1M |url-status=live |access-date=16 Apr 2026 |website=Youtube}}</ref><blockquote>''"We have implemented a new structure and new role within our restaurant operations, the first of which is being deployed today at Black Bay. The team member in this role will focus specifically on food safety and best in class culinary practices."''<ref name=":0" /></blockquote>

==== 621 N STATE ST, CHICAGO 60654 ====
Around late June 2017, the restaurant location failed a health inspection for containing rodents and insects, lack of improper cleaning and/or damage to equipment, floor, and wall related surfaces.<ref>{{Cite web |date=16 Apr 2026 |title=SWEETGREEN Fails Health Inspection - Chicago Restaurant |url=https://chicagorestaurantinspections.com/inspection/sweetgreen-2017-06-29-2069260 |url-status=live |access-date=16 Apr 2026 |website=Chicago Restaurant Inspection}}</ref>

Around late August 2018, the restaurant was cited with 5 violations for food managers lack of knowledge, lack of health policy for employees and cleanup procedure for vomiting and diarrhea events, and employees not easily able to accessibility access hand sink.<ref>{{Cite web |date=16 Apr 2026 |title=SWEETGREEN Fails Health Inspection - Chicago Restaurant |url=https://chicagorestaurantinspections.com/inspection/sweetgreen-2018-08-30-2213734 |url-status=live |access-date=16 Apr 2026 |website=Chicago Restaurant Inspection}}</ref>

=== Contained cancerous related chemicals ===
In a study conducted by non profit New Food Economy around 2019, it was found that Sweetgreen, along with other restaurant brands like '''[[Chipotle]]''', were found to contain dangerous cancerous chemicals known as polyfluoroalkyl substance.<ref>{{Cite web |last=Fassler |first=Joe |date=5 Aug 2019 |title=The bowls at Chipotle and Sweetgreen are supposed to be compostable. They contain cancer-linked “forever chemicals.” |url=https://newfoodeconomy.org/pfas-forever-chemicals-sweetgreen-chipotle-compostable-biodegradable-bowls/ |url-status=dead |archive-url=https://web.archive.org/web/20190807021112/https://newfoodeconomy.org/pfas-forever-chemicals-sweetgreen-chipotle-compostable-biodegradable-bowls/ |archive-date=7 Aug 2019 |access-date=16 Apr 2026 |website=New Food Economy}}</ref><ref>{{Cite web |date=6 Aug 2019 |title=Study Finds Biodegradable Bowls At Chipotle, Sweetgreen Contain Cancer-Linked 'Forever Chemicals' |url=https://www.cbsnews.com/losangeles/news/bowls-chipotle-sweetgreen-contain-cancer-chemicals/ |url-status=live |access-date=16 Apr 2026 |website=CBS News}}</ref><ref>{{Cite web |last=Killingsworth |first=Colleen |date=6 Aug 2019 |title=Bowls used at Chipotle, Sweetgreen contain cancer-linked 'forever' chemicals, study finds |url=https://www.foxla.com/news/bowls-used-at-chipotle-sweetgreen-contain-cancer-linked-forever-chemicals-study-finds |url-status=live |access-date=16 Apr 2026 |website=Fox News}}</ref> Around 2020, Sweetgreen silently changed its bowls across all locations.<ref>{{Cite web |last=Fassler |first=Joe |date=16 March 2020 |title=Sweetgreen and Chipotle will remove “forever chemicals” from their bowls by the end of 2020 |url=https://thecounter.org/sweetgreen-chipotle-pfas-free-compostable-bowls-by-2020/ |url-status=live |access-date=16 Apr 2026 |website=The Counter}}</ref>

== See also ==

* [[Salad and Go]]
* [[The little Beet]]
* [[Fresh&co]]

== References ==
{{Reflist}}
[[Category:{{PAGENAME}}]]

Category:Sweetgreen

2026-04-17T05:06:46Z

SquidthePlummer: add food and drink carg

[[Category:Food and drink companies]]

Sweetgreen

2026-04-17T05:06:16Z

SquidthePlummer: added sweetgreen page

{{CompanyCargo
| Founded = 2006
| Industry = Restaurants
| Logo = Sweetgreen logo.png
| Type = Public
| Website = http://sweetgreen.com/
| Description = Specializes in salads related products. Has a history in health concerns/violations
| CompanyAlias = Sweetgreen
}}

'''[[wikipedia:Sweetgreen|Sweetgreen, Inc.]]''' is an American fast casual restaurant chain that specializes in salad related services.

== Consumer Impact Summary ==

* User Freedom: Depends on a users location residence, they pertain the following rights; request copy, correct, delete, and opt-out of personal marketing or information, however it may requires additional collection of personal information that includes government identification, personal identifiers, and authentication to related account.
* User Privacy: collects and maintains first and last name, employment related information, email address, mailing, delivery or office addresses, phone number, related information pertaining to delivery or pick up orders, device and usage data, and ''"other information"'' not classified or stated in their privacy policy for purposes of marketing and [[Artificial intelligence|'''Artificial intelligence''']] for ''"processes of information"''. The company transmits said data to affiliates, marketing partners and joint ventures, business related transactions, and professional advisors.
* Buisness Model: Specializes in salad related products and services

== Incidents ==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:Sweetgreen|Sweetgreen category]].

=== Health violations ===
On 9 August, an Sweetgreen restaurant located in 659 Boylston ST was found with 22 health violations that include several food containers not being labeled, improper temperature, inadequate facility cooling, broken food containers, employees not handwashing prior to handling gloves, lack of thermometers usage in salads, several insects and rodents, lack of food manager and call to action from said manager.<ref>{{Cite web |date=16 Apr 2026 |title=Mayor's Food Court - Inspection Result |url=https://www.cityofboston.gov/isd/health/mfc/viewinsp.asp?inspno=363015 |url-status=dead |archive-url=https://web.archive.org/web/20160813000214/https://www.cityofboston.gov/isd/health/mfc/viewinsp.asp?inspno=363015 |archive-date=13 Aug 2016 |access-date=16 Apr 2026 |website=City of Boston}}</ref><ref>{{Cite web |date=10 Aug 2016 |title=Boylston Street salad place shut for health violations |url=https://direct.universalhub.com/2016/boylston-street-salad-place-shut-health-violations |url-status=live |access-date=16 Apr 2026 |website=Universal Hub}}</ref> In response, Sweetgreen CEO and president Karen kelly released the following statement;<ref name=":0">{{Cite web |date=11 Aug 2016 |title=Sweetgreen Closed in Boston Due to Health Violations |url=https://www.youtube.com/watch?v=MIOfV6OIV1M |url-status=live |access-date=16 Apr 2026 |website=Youtube}}</ref><blockquote>''"We have implemented a new structure and new role within our restaurant operations, the first of which is being deployed today at Black Bay. The team member in this role will focus specifically on food safety and best in class culinary practices."''<ref name=":0" /></blockquote>

==== 621 N STATE ST, CHICAGO 60654 ====
Around late June 2017, the restaurant location failed a health inspection for containing rodents and insects, lack of improper cleaning and/or damage to equipment, floor, and wall related surfaces.<ref>{{Cite web |date=16 Apr 2026 |title=SWEETGREEN Fails Health Inspection - Chicago Restaurant |url=https://chicagorestaurantinspections.com/inspection/sweetgreen-2017-06-29-2069260 |url-status=live |access-date=16 Apr 2026 |website=Chicago Restaurant Inspection}}</ref>

Around late August 2018, the restaurant was cited with 5 violations for food managers lack of knowledge, lack of health policy for employees and cleanup procedure for vomiting and diarrhea events, and employees not easily able to accessibility access hand sink.<ref>{{Cite web |date=16 Apr 2026 |title=SWEETGREEN Fails Health Inspection - Chicago Restaurant |url=https://chicagorestaurantinspections.com/inspection/sweetgreen-2018-08-30-2213734 |url-status=live |access-date=16 Apr 2026 |website=Chicago Restaurant Inspection}}</ref>

=== Contained cancerous related chemicals ===
In a study conducted by non profit New Food Economy around 2019, it was found that Sweetgreen, along with other restaurant brands like '''[[Chipotle]]''', were found to contain dangerous cancerous chemicals known as polyfluoroalkyl substance.<ref>{{Cite web |last=Fassler |first=Joe |date=5 Aug 2019 |title=The bowls at Chipotle and Sweetgreen are supposed to be compostable. They contain cancer-linked “forever chemicals.” |url=https://newfoodeconomy.org/pfas-forever-chemicals-sweetgreen-chipotle-compostable-biodegradable-bowls/ |url-status=dead |archive-url=https://web.archive.org/web/20190807021112/https://newfoodeconomy.org/pfas-forever-chemicals-sweetgreen-chipotle-compostable-biodegradable-bowls/ |archive-date=7 Aug 2019 |access-date=16 Apr 2026 |website=New Food Economy}}</ref><ref>{{Cite web |date=6 Aug 2019 |title=Study Finds Biodegradable Bowls At Chipotle, Sweetgreen Contain Cancer-Linked 'Forever Chemicals' |url=https://www.cbsnews.com/losangeles/news/bowls-chipotle-sweetgreen-contain-cancer-chemicals/ |url-status=live |access-date=16 Apr 2026 |website=CBS News}}</ref><ref>{{Cite web |last=Killingsworth |first=Colleen |date=6 Aug 2019 |title=Bowls used at Chipotle, Sweetgreen contain cancer-linked 'forever' chemicals, study finds |url=https://www.foxla.com/news/bowls-used-at-chipotle-sweetgreen-contain-cancer-linked-forever-chemicals-study-finds |url-status=live |access-date=16 Apr 2026 |website=Fox News}}</ref> Around 2020, Sweetgreen silently changed its bowls across all locations.<ref>{{Cite web |last=Fassler |first=Joe |date=16 March 2020 |title=Sweetgreen and Chipotle will remove “forever chemicals” from their bowls by the end of 2020 |url=https://thecounter.org/sweetgreen-chipotle-pfas-free-compostable-bowls-by-2020/ |url-status=live |access-date=16 Apr 2026 |website=The Counter}}</ref>

== See also ==

* [[Salad and Go]]
* [[The little Beet]]
* [[Fresh&co]]

== References ==
<references />
[[Category:Sweetgreen]]

File:Sweetgreen logo.png

2026-04-17T02:43:03Z

SquidthePlummer: added logo category

==Summary==
Sweetgreen logo
==Licensing==
{{From Wikimedia}}
[[Category:Logo]]

File:Sweetgreen logo.png

2026-04-17T02:41:41Z

SquidthePlummer: Sweetgreen logo

== Summary ==
Sweetgreen logo
== Licensing ==
{{From Wikimedia}}

Salad and Go

2026-04-17T02:40:18Z

SquidthePlummer: changed see also

{{CompanyCargo
| Logo = Salad and Go logo.png
| Industry = Food
| Founded = 2013
| Type = Private
| Website = http://saladandgo.com/
| CompanyAlias = Salad and Go
}}

Founded in 2013 in Gilbert Arizona, '''[[wikipedia:Salad_and_Go|Salad and Go]]''' is an American drive thru chain containing over 140 locations across Arizona, Texas, Oklahoma, and Nevada.

==Consumer-impact summary==

*User Freedom: Allows users to opt-out of commercial or promotional email and messages.
*User Privacy: Forces users into [[Forced arbitration]], and collects personal information including IP address, website visited prior, email interactions, and from other third parties. Additionally, they also share information with other third parties and service providers, along with the possibility of ''"insolvency, bankruptcy, or receivership"''.
*Business Model: Sells salads, wraps, and breakfast related items.
*Market Control: currently comprises of 140 locations.

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:Salad and Go|Salad and Go category]].

===Employees told serve raw chicken to customers (''2025)''===
Around November, numerous screenshots and reports of customers getting sick appeared across social media of uncooked chicken from Salad and Go across 74 locations, eventually resulting in several managers and employees anonymously going onto CBS New in February. They reported first receiving a alert from corporate management office of a potential package containing raw chicken after a "guest" report and ordered to remove all chicken packages before 19 November, however they alleges they keep receiving under cooked chicken. Several employees contacted higher management about the issue, however the company dismissed the claims, with one replying'',"Hi team! These are blood spots. Please remove the pieces and serve the remaining product. This is a quality issue rather and food safety",'' however, several emails sent to managers and chief executes outlined various food safety concerns surrounding its chicken, with one instance referring to it as raw.''<ref>{{Cite web |last=Miles |first=J.D. |date=19 February 2025 |title=Current and former Salad and Go staff claim raw chicken put customers at risk, question company's response |url=https://www.cbsnews.com/texas/news/north-texas-fast-food-salad-and-go-raw-chicken/ |url-status=live |access-date=7 April 2026 |website=CBS Texas}}</ref><ref name=":0">{{Cite web |date=17 March 2025 |title=Current and former Salad and Go staff claims raw chicken put customers at risk |url=https://www.youtube.com/watch?v=x8SP05MkzOM |url-status=live |access-date=7 April 2026 |website=Youtube}}</ref>''
[[File:Salad and Go statement.png|thumb|Release statement]]

Around November, health inspectors began investigating several stores after being aware of the concerns. In several emails and messages sent by district managers to store managers, they were given instructions on how to interact with health departments. <blockquote>''"Team, you may be visited by the health department today or tomorrow. There has been complaints about our chicken in surrounding cities. If a health department rep comes in, let them check our chicken, but do not mention that we have issues. If they show, let me know."''

''"Team, Just a reminder that if the health department shows up, we do not discuss any previous issues with chicken or talk about it at all. If they ask, we do not admit any issues. We simply say that we not experienced any issues. Less is more. Even if they give exact dates or numbers, we give the same information. The OPS Services and Food Safety Teams are working on talking points for this, but in the meantime, please make sure every SL knows how to handle this if the HD shows up. Thank you."''</blockquote>A representative from Salad and Go named Victoria Renwick responded to the text by saying;<blockquote>''"This is a text from a District Manager to a Store Manager, but this is not a directive from Salad and Go Corporate. In fact, we do not communicate company policies via text. We agree this text is concerning, but this is not a reflection of our protocols"<ref name=":0" />''</blockquote>The company responded to the accusations via a statement sent to CBS. <blockquote>''"The chicken at Salad and Go is safe and poses no health risk. We meet all guidelines for healthy food service as mandated by the USDA. In late 2024, the quality of some chicken was not to our standards. We acted swiftly to make a positive change in our supply chain and feel confident in the food we are serving."''<ref name=":0" /></blockquote>

===Several products recalled due to health concerns (2025)===
On 10 July, the Food and Drug Administration ranked several products as Class 1 and recalled over 1,300 bags of products from Arizona and Nevada store locations due to the potential to be contaminated with [[wikipedia:Listeria_monocytogenes|Listeria monocytogenes]].<ref>{{Cite web |date=7 April 2026 |title=Enforcement Report |url=https://www.accessdata.fda.gov/scripts/ires/?Event=97011 |url-status=live |access-date=7 April 2026 |website=U.S. Food and Drug Admission}}</ref><ref>{{Cite web |last=Jasinski |first=Molly |date=14 July 2025 |title=More Than 7,000 Pounds of Produce Connected to a Chain Restaurant Have Been Recalled at the Highest Risk Level in 2 States |url=https://www.thehealthy.com/news/salad-and-go-produce-recall-july-2025/ |url-status=live |access-date=7 April 2026 |website=The Healthy}}</ref>

==See also==

*[[Chipotle]]
*[[Sweetgreen]]
*[[Made fresh salads]]

==References==
<references />
[[Category:Salad and Go]]

Jamba Juice

2026-04-16T06:17:41Z

SquidthePlummer: /* Falsely advertising discounts (2023) */ tad polish

{{CompanyCargo
| Logo = Jamba Juice logo.png
| Founded = 1990
| Industry = Beverages
| ParentCompany = GoTo Foods
| Type = Subsidiary
| Website = https://www.jamba.com/
| CompanyAlias = Jamba
| Description = A company that specializes in selling juice related beverages like smoothies and milkshakes.
}}

'''{{Wplink|Jamba_Juice|Jamba Juice}}''' is an American quick service restaurant and juice bar.

==Consumer Impact Summary==

*User Freedom: Users can request to opt-out of advertising and/or sharing of personal information.
*User Privacy: Collects name, alias, postal address, telephone number, signature, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, physical characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, aptitudes, social security number, driver’s license number, passport number, or other similar identifiers; insurance policy number, education, employment, employment history, bank account number, credit or debit card number, and other financial information for purposes of advertising, session monitoring. It is shared to affiliates, business partners and franchisees, and vendors.
*Business Model: Sells a variety of beverages along with food items.

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Jamba Juice home kits (''2013)''===

On 28 June,<ref name=":0">{{Cite web |last=Tigar |first=Jon |date=29 May 2024 |title=Lilly v. Jamba Juice Company (3:13-cv-02998) |url=https://www.courtlistener.com/docket/4180171/lilly-v-jamba-juice-company/ |url-status=live |access-date=15 Apr 2026 |website=Courtlistener}}</ref> Aleta Lilly filed a lawsuit against Jamba and Inventure Foods, Inc for falsely advertising all five flavors of its Jamba Juice smoothie kit products as "All natural" ingredients<ref>{{Cite web |date=15 Apr 2026 |title=Lilly et al v. Jamba Juice Company et al, No. 3:2013cv02998 - Document 54 (N.D. Cal. 2014) |url=https://law.justia.com/cases/federal/district-courts/california/candce/3:2013cv02998/267674/54/ |url-status=live |access-date=15 Apr 2026 |website=Justia US.Law}}</ref><ref>{{Cite web |date=15 Apr 2026 |title=Lilly v. Jamba Juice Co. |url=https://case-law.vlex.com/vid/lilly-v-jamba-juice-894678248 |url-status=live |access-date=15 Apr 2026 |website=vLex}}</ref> meanwhile containing ascorbic acid, xanthan gum, steviol glycosides, modified corn starch, and gelatin. The case was settlement on 21 May 2015 with the court rewarding plaintiffs Aleta Lilly and David Cox $5000, reimbursed plaintiffs $14,326.87 in litigation expenses, and rewarding counsel Finkelstein Thompson LLP and Glancy Binkow & Goldberg LLP 410,673.13 for attorney fees.<ref>{{Cite web |last=Shaak |first=Erin |date=18 May 2017 |title='Natural' Food Label Lawsuits: Where Are They Now? |url=https://www.classaction.org/blog/natural-food-label-lawsuits-where-are-they-now |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref><ref>{{Cite web |last=Spicer |first=Christina |date=3 Dec 2014 |title=Jamba Juice Settles Smoothie Kit Class Action Lawsuit |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/jamba-juice-settles-smoothie-kit-class-action-lawsuit/ |url-status=live |access-date=15 Apr 2026 |website=Top Class Action}}</ref><ref name=":0" />

===Whole fruits false advertising (''2018'')===
On 23 August,<ref name=":1">{{Cite web |date=23 Aug 2018 |title=UNITED STATES DISTRICT COURT NORTHERN DISTRICT OF CALIFORNIA |url=https://cspinet.org/sites/default/files/attachment/jamba-juice-complaint-and-exhibit1.pdf |url-status=dead |archive-url=https://web.archive.org/web/20211124022959/https://cspinet.org/sites/default/files/attachment/jamba-juice-complaint-and-exhibit1.pdf |archive-date=24 Nov 2021 |access-date=15 Apr 2026 |website=cspinet}}</ref> Teri Turner and David Lundquist along with health advocacy non-profit organization Center for Science in the Public Interest filed a lawsuit against Jamba for falsely advertising its beverages as “whole fruit and vegetable smoothies” that contain no additives and minimal sugars, while containing ingredients that are less beneficial, cheaper, non-whole, and inferior than advertised.<ref>{{Cite web |last=Spyrouv |first=Constantine |date=24 Aug 2018 |title=Jamba Juice Sued Over Claims That Their ‘Whole Fruits’ Advertising Is Misleading |url=https://www.foodbeast.com/news/jamba-juice-sued-misleading/ |url-status=live |access-date=15 Apr 2026 |website=Food Beast}}</ref><ref>{{Cite web |date=15 Apr 2026 |title=Jamba Juice facing lawsuit over deceptively marketed “whole fruit and vegetable” smoothies |url=https://www.cspi.org/news/jamba-juice-facing-lawsuit-over-deceptively-marketed-%E2%80%9Cwhole-fruit-and-vegetable%E2%80%9D-smoothies |url-status=live |access-date=15 Apr 2026 |website=Center for Science in the Public Interest}}</ref><ref>{{Cite web |date=27 Aug 2018 |title=Smoothies lacking fruit? Jamba Juice faces lawsuit for “deceptive” smoothie marketing |url=https://www.nutritioninsight.com/news/smoothies-lacking-fruit-jamba-juice-faces-lawsuit-for-deceptive-smoothie-marketing.html |url-status=live |access-date=15 Apr 2026 |website=Nutrition Insight}}</ref><ref>{{Cite web |date=24 Aug 2018 |title=What’s really in your Jamba Juice? |url=https://www.mercurynews.com/2018/08/24/whats-really-in-your-jamba-juice/ |url-status=live |access-date=15 Apr 2026 |website=The Mercury News}}</ref> The lawsuit claims Jamba beverages contained concentrated juice blends like apple or pinapple juice and has added sugar and additives than previously mentioned.<ref name=":1" /><ref>{{Cite web |date=24 Aug 2018 |title=Jamba Juice Facing Lawsuit Over Deceptively Marketed "Whole Fruit and Vegetable" Smoothies |url=https://www.prnewswire.com/news-releases/jamba-juice-facing-lawsuit-over-deceptively-marketed-whole-fruit-and-vegetable-smoothies-300702077.html |url-status=live |access-date=15 Apr 2026 |website=Pr Newswire}}</ref> On 31 May 2019, Center for Science in the Public Interest filed a stipulation of settlement.<ref>{{Cite web |date=31 May 2019 |title=Kaplan Fox Settles Litigation Against Focus Brands for Deceptively Marketing Jamba Juice Smoothies |url=https://consumerrightsfirst.com/news/kaplan-fox-settles-litigation-against-focus-brands-for-deceptively-marketing-jamba-juice-smoothies/ |url-status=live |access-date=15 Apr 2026 |website=consumerrightsfirst}}</ref>

===Falsely advertising discounts (2023)===
Jamba was involved in a lawsuit with Yolo County and Santa Cruz County District after advertising customers will receive a discount for food and beverages discount if they download the app from July to December 2020. meanwhile failing to disclosure a minimum of $10 purchases was required to obtaining an discount.<ref name=":2">{{Cite web |date=24 Apr 2023 |title=Yolo County DA and Jamba Juice settle consumer protection lawsuit |url=https://www.dailydemocrat.com/2023/04/24/yolo-county-da-and-jamba-juice-settle-consumer-protection-lawsuit/ |url-status=live |access-date=15 Apr 2026 |website=Daily Democrat}}</ref><ref name=":3">{{Cite web |date=24 Apr 2023 |title=Jamba Juice Settles Consumer Protection Lawsuit with Yolo DA |url=https://yoloda.org/wp-content/uploads/2023/04/PRESS-RELEASE-JAMBA-JUICE-SETTLES-CONSUMER-PROTECTION-LAWSUIT.pdf |url-status=live |archive-url=https://web.archive.org/web/20230425141014/https://yoloda.org/wp-content/uploads/2023/04/PRESS-RELEASE-JAMBA-JUICE-SETTLES-CONSUMER-PROTECTION-LAWSUIT.pdf |archive-date=25 Apr 2023 |access-date=15 Apr 2026 |website=yoloda.org}}</ref> On 21 April, Yolo County and Santa Cruz County District Attorneys reached a settlement agreement with Jamba, requiring the company pay $143,000 in addition to $6,750.0 in restitution to California Consumer Protection Trust Fund.<ref name=":2" /><ref name=":3" />

==See also==

*[[Panera Bread]]
*[[Booster Juice]]
*[[Robeks]]

==References==
{{Reflist}}
[[Category:Jamba Juice]]

Avid Technology

2026-04-16T06:12:26Z

SquidthePlummer: changed image to .png only

{{StubNotice}}

Avid Technology Inc. is an American-based multimedia and technology company formed in 1987 that specializes in providing solutions for the professional audio, video, and media markets.

Avid Technology is owned by the parent private equity group Symphony Technology Group (STG) as of 2023.

{{CompanyCargo
|Founded=1987
|Industry=Audio, Music, Video
|Logo=Pure Purple AVID Logo.png
|ParentCompany=Symphony Technology Group
|Type=Private
|Website=https://www.avid.com
|Description=Multimedia company specializing in providing industry tools for pro audio, video, and media workflows.
}}
==Consumer-impact summary==
Avid Technology has implemented several policies that negatively impact their customers:

*All Avid software solutions run on a Subscription or Perpetual + Support Plan model; Software + Support Plans typically only offer 1-3 years of support before needing to be purchased again.
*Requiring customers to purchase an Avid Support Code (ASC) or be under an active product Subscription or Software Updates + Support Plan to receive direct ticketing support using Avid's helpdesk. Phone support is only offered on an ASC code usage or a higher Support Plan.
*Usage of Avid designed hardware require the use of an "advanced" tier of their software products in order to provide full functionality and/or control.
*Avid designed hardware have a fixed 5-year term for hardware and software support when the product reaches its declared End of Sale date. After that point, all support for the product will cease officially.

==Controversies==
[PLACEHOLDER PENDING RESEARCH]
==Products==

===Pro Tools===
A Digital Audio Workstation used by many studios and installations for music composition, recording, music production, and video post-production.

===Sibelius===
A music notation and engraving software used by score composers for general and film scoring.

===Media Composer===
A non-linear editor (NLE) for post-production video work for TV and film workflows.

===MediaCentral===
A suite of unified tools for newsroom events and live broadcast productions combining scriptwriting, automation, ingest, delivery, and collaboration in a single package.

==References==
{{reflist}}
[[Category:{{PAGENAME}}]]
[[Category:Technology companies]]

File:Pure Purple AVID Logo.png

2026-04-16T06:11:52Z

SquidthePlummer: SquidthePlummer moved page File:Pure Purple AVID Logo.svg.png to File:Pure Purple AVID Logo.png: Misspelled title: cleanup

==Summary==
Avid Technology Inc logo, source: Wikipedia.
==Licensing==
{{From Wikimedia}}
[[Category:Logo]]

File:Pure Purple AVID Logo.png

2026-04-16T06:11:14Z

SquidthePlummer: added logo category

==Summary==
Avid Technology Inc logo, source: Wikipedia.
==Licensing==
{{From Wikimedia}}
[[Category:Logo]]

Jamba Juice

2026-04-16T06:09:34Z

SquidthePlummer: /* Whole fruits false advertising (2018)' */ error

{{CompanyCargo
| Logo = Jamba Juice logo.png
| Founded = 1990
| Industry = Beverages
| ParentCompany = GoTo Foods
| Type = Subsidiary
| Website = https://www.jamba.com/
| CompanyAlias = Jamba
| Description = A company that specializes in selling juice related beverages like smoothies and milkshakes.
}}

'''{{Wplink|Jamba_Juice|Jamba Juice}}''' is an American quick service restaurant and juice bar.

==Consumer Impact Summary==

*User Freedom: Users can request to opt-out of advertising and/or sharing of personal information.
*User Privacy: Collects name, alias, postal address, telephone number, signature, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, physical characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, aptitudes, social security number, driver’s license number, passport number, or other similar identifiers; insurance policy number, education, employment, employment history, bank account number, credit or debit card number, and other financial information for purposes of advertising, session monitoring. It is shared to affiliates, business partners and franchisees, and vendors.
*Business Model: Sells a variety of beverages along with food items.

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Jamba Juice home kits (''2013)''===

On 28 June,<ref name=":0">{{Cite web |last=Tigar |first=Jon |date=29 May 2024 |title=Lilly v. Jamba Juice Company (3:13-cv-02998) |url=https://www.courtlistener.com/docket/4180171/lilly-v-jamba-juice-company/ |url-status=live |access-date=15 Apr 2026 |website=Courtlistener}}</ref> Aleta Lilly filed a lawsuit against Jamba and Inventure Foods, Inc for falsely advertising all five flavors of its Jamba Juice smoothie kit products as "All natural" ingredients<ref>{{Cite web |date=15 Apr 2026 |title=Lilly et al v. Jamba Juice Company et al, No. 3:2013cv02998 - Document 54 (N.D. Cal. 2014) |url=https://law.justia.com/cases/federal/district-courts/california/candce/3:2013cv02998/267674/54/ |url-status=live |access-date=15 Apr 2026 |website=Justia US.Law}}</ref><ref>{{Cite web |date=15 Apr 2026 |title=Lilly v. Jamba Juice Co. |url=https://case-law.vlex.com/vid/lilly-v-jamba-juice-894678248 |url-status=live |access-date=15 Apr 2026 |website=vLex}}</ref> meanwhile containing ascorbic acid, xanthan gum, steviol glycosides, modified corn starch, and gelatin. The case was settlement on 21 May 2015 with the court rewarding plaintiffs Aleta Lilly and David Cox $5000, reimbursed plaintiffs $14,326.87 in litigation expenses, and rewarding counsel Finkelstein Thompson LLP and Glancy Binkow & Goldberg LLP 410,673.13 for attorney fees.<ref>{{Cite web |last=Shaak |first=Erin |date=18 May 2017 |title='Natural' Food Label Lawsuits: Where Are They Now? |url=https://www.classaction.org/blog/natural-food-label-lawsuits-where-are-they-now |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref><ref>{{Cite web |last=Spicer |first=Christina |date=3 Dec 2014 |title=Jamba Juice Settles Smoothie Kit Class Action Lawsuit |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/jamba-juice-settles-smoothie-kit-class-action-lawsuit/ |url-status=live |access-date=15 Apr 2026 |website=Top Class Action}}</ref><ref name=":0" />

===Whole fruits false advertising (''2018'')===
On 23 August,<ref name=":1">{{Cite web |date=23 Aug 2018 |title=UNITED STATES DISTRICT COURT NORTHERN DISTRICT OF CALIFORNIA |url=https://cspinet.org/sites/default/files/attachment/jamba-juice-complaint-and-exhibit1.pdf |url-status=dead |archive-url=https://web.archive.org/web/20211124022959/https://cspinet.org/sites/default/files/attachment/jamba-juice-complaint-and-exhibit1.pdf |archive-date=24 Nov 2021 |access-date=15 Apr 2026 |website=cspinet}}</ref> Teri Turner and David Lundquist along with health advocacy non-profit organization Center for Science in the Public Interest filed a lawsuit against Jamba for falsely advertising its beverages as “whole fruit and vegetable smoothies” that contain no additives and minimal sugars, while containing ingredients that are less beneficial, cheaper, non-whole, and inferior than advertised.<ref>{{Cite web |last=Spyrouv |first=Constantine |date=24 Aug 2018 |title=Jamba Juice Sued Over Claims That Their ‘Whole Fruits’ Advertising Is Misleading |url=https://www.foodbeast.com/news/jamba-juice-sued-misleading/ |url-status=live |access-date=15 Apr 2026 |website=Food Beast}}</ref><ref>{{Cite web |date=15 Apr 2026 |title=Jamba Juice facing lawsuit over deceptively marketed “whole fruit and vegetable” smoothies |url=https://www.cspi.org/news/jamba-juice-facing-lawsuit-over-deceptively-marketed-%E2%80%9Cwhole-fruit-and-vegetable%E2%80%9D-smoothies |url-status=live |access-date=15 Apr 2026 |website=Center for Science in the Public Interest}}</ref><ref>{{Cite web |date=27 Aug 2018 |title=Smoothies lacking fruit? Jamba Juice faces lawsuit for “deceptive” smoothie marketing |url=https://www.nutritioninsight.com/news/smoothies-lacking-fruit-jamba-juice-faces-lawsuit-for-deceptive-smoothie-marketing.html |url-status=live |access-date=15 Apr 2026 |website=Nutrition Insight}}</ref><ref>{{Cite web |date=24 Aug 2018 |title=What’s really in your Jamba Juice? |url=https://www.mercurynews.com/2018/08/24/whats-really-in-your-jamba-juice/ |url-status=live |access-date=15 Apr 2026 |website=The Mercury News}}</ref> The lawsuit claims Jamba beverages contained concentrated juice blends like apple or pinapple juice and has added sugar and additives than previously mentioned.<ref name=":1" /><ref>{{Cite web |date=24 Aug 2018 |title=Jamba Juice Facing Lawsuit Over Deceptively Marketed "Whole Fruit and Vegetable" Smoothies |url=https://www.prnewswire.com/news-releases/jamba-juice-facing-lawsuit-over-deceptively-marketed-whole-fruit-and-vegetable-smoothies-300702077.html |url-status=live |access-date=15 Apr 2026 |website=Pr Newswire}}</ref> On 31 May 2019, Center for Science in the Public Interest filed a stipulation of settlement.<ref>{{Cite web |date=31 May 2019 |title=Kaplan Fox Settles Litigation Against Focus Brands for Deceptively Marketing Jamba Juice Smoothies |url=https://consumerrightsfirst.com/news/kaplan-fox-settles-litigation-against-focus-brands-for-deceptively-marketing-jamba-juice-smoothies/ |url-status=live |access-date=15 Apr 2026 |website=consumerrightsfirst}}</ref>

===Falsely advertising discounts (2023)===
Jamba was involved in a lawsuit with Yolo County and Santa Cruz County District after advertising customers will receive a discount for food and beverages discount if they download the app from July to December 2020. meanwhile failing to disclosure a minimum of $10 purchases was required to obtaining an discount.<ref>{{Cite web |date=24 Apr 2023 |title=Yolo County DA and Jamba Juice settle consumer protection lawsuit |url=https://www.dailydemocrat.com/2023/04/24/yolo-county-da-and-jamba-juice-settle-consumer-protection-lawsuit/ |url-status=live |access-date=15 Apr 2026 |website=Daily Democrat}}</ref><ref>{{Cite web |date=24 Apr 2023 |title=Jamba Juice Settles Consumer Protection Lawsuit with Yolo DA |url=https://yoloda.org/wp-content/uploads/2023/04/PRESS-RELEASE-JAMBA-JUICE-SETTLES-CONSUMER-PROTECTION-LAWSUIT.pdf |url-status=live |archive-url=https://web.archive.org/web/20230425141014/https://yoloda.org/wp-content/uploads/2023/04/PRESS-RELEASE-JAMBA-JUICE-SETTLES-CONSUMER-PROTECTION-LAWSUIT.pdf |archive-date=25 Apr 2023 |access-date=15 Apr 2026 |website=yoloda.org}}</ref> On 21 April, Yolo County and Santa Cruz County District Attorneys reached a settlement agreement with Jamba, requiring the company pay $143,000 in addition to $6,750.0 in restitution to California Consumer Protection Trust Fund.

==See also==

*[[Panera Bread]]
*[[Booster Juice]]
*[[Robeks]]

==References==
{{Reflist}}
[[Category:Jamba Juice]]

Category:Jamba Juice

2026-04-16T06:08:50Z

SquidthePlummer: add food and drink carg

[[Category:Food and drink companies]]

Jamba Juice

2026-04-16T06:08:30Z

SquidthePlummer: added Jamba Juice page

{{CompanyCargo
| Logo = Jamba Juice logo.png
| Founded = 1990
| Industry = Beverages
| ParentCompany = GoTo Foods
| Type = Subsidiary
| Website = https://www.jamba.com/
| CompanyAlias = Jamba
| Description = A company that specializes in selling juice related beverages like smoothies and milkshakes.
}}

'''{{Wplink|Jamba_Juice|Jamba Juice}}''' is an American quick service restaurant and juice bar.

==Consumer Impact Summary==

*User Freedom: Users can request to opt-out of advertising and/or sharing of personal information.
*User Privacy: Collects name, alias, postal address, telephone number, signature, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, physical characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, aptitudes, social security number, driver’s license number, passport number, or other similar identifiers; insurance policy number, education, employment, employment history, bank account number, credit or debit card number, and other financial information for purposes of advertising, session monitoring. It is shared to affiliates, business partners and franchisees, and vendors.
*Business Model: Sells a variety of beverages along with food items.

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Jamba Juice home kits (''2013)''===

On 28 June,<ref name=":0">{{Cite web |last=Tigar |first=Jon |date=29 May 2024 |title=Lilly v. Jamba Juice Company (3:13-cv-02998) |url=https://www.courtlistener.com/docket/4180171/lilly-v-jamba-juice-company/ |url-status=live |access-date=15 Apr 2026 |website=Courtlistener}}</ref> Aleta Lilly filed a lawsuit against Jamba and Inventure Foods, Inc for falsely advertising all five flavors of its Jamba Juice smoothie kit products as "All natural" ingredients<ref>{{Cite web |date=15 Apr 2026 |title=Lilly et al v. Jamba Juice Company et al, No. 3:2013cv02998 - Document 54 (N.D. Cal. 2014) |url=https://law.justia.com/cases/federal/district-courts/california/candce/3:2013cv02998/267674/54/ |url-status=live |access-date=15 Apr 2026 |website=Justia US.Law}}</ref><ref>{{Cite web |date=15 Apr 2026 |title=Lilly v. Jamba Juice Co. |url=https://case-law.vlex.com/vid/lilly-v-jamba-juice-894678248 |url-status=live |access-date=15 Apr 2026 |website=vLex}}</ref> meanwhile containing ascorbic acid, xanthan gum, steviol glycosides, modified corn starch, and gelatin. The case was settlement on 21 May 2015 with the court rewarding plaintiffs Aleta Lilly and David Cox $5000, reimbursed plaintiffs $14,326.87 in litigation expenses, and rewarding counsel Finkelstein Thompson LLP and Glancy Binkow & Goldberg LLP 410,673.13 for attorney fees.<ref>{{Cite web |last=Shaak |first=Erin |date=18 May 2017 |title='Natural' Food Label Lawsuits: Where Are They Now? |url=https://www.classaction.org/blog/natural-food-label-lawsuits-where-are-they-now |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref><ref>{{Cite web |last=Spicer |first=Christina |date=3 Dec 2014 |title=Jamba Juice Settles Smoothie Kit Class Action Lawsuit |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/jamba-juice-settles-smoothie-kit-class-action-lawsuit/ |url-status=live |access-date=15 Apr 2026 |website=Top Class Action}}</ref><ref name=":0" />

=== Whole fruits false advertising (''2018'')' ===
On 23 August,<ref name=":1">{{Cite web |date=23 Aug 2018 |title=UNITED STATES DISTRICT COURT NORTHERN DISTRICT OF CALIFORNIA |url=https://cspinet.org/sites/default/files/attachment/jamba-juice-complaint-and-exhibit1.pdf |url-status=dead |archive-url=https://web.archive.org/web/20211124022959/https://cspinet.org/sites/default/files/attachment/jamba-juice-complaint-and-exhibit1.pdf |archive-date=24 Nov 2021 |access-date=15 Apr 2026 |website=cspinet}}</ref> Teri Turner and David Lundquist along with health advocacy non-profit organization Center for Science in the Public Interest filed a lawsuit against Jamba for falsely advertising its beverages as “whole fruit and vegetable smoothies” that contain no additives and minimal sugars, while containing ingredients that are less beneficial, cheaper, non-whole, and inferior than advertised.<ref>{{Cite web |last=Spyrouv |first=Constantine |date=24 Aug 2018 |title=Jamba Juice Sued Over Claims That Their ‘Whole Fruits’ Advertising Is Misleading |url=https://www.foodbeast.com/news/jamba-juice-sued-misleading/ |url-status=live |access-date=15 Apr 2026 |website=Food Beast}}</ref><ref>{{Cite web |date=15 Apr 2026 |title=Jamba Juice facing lawsuit over deceptively marketed “whole fruit and vegetable” smoothies |url=https://www.cspi.org/news/jamba-juice-facing-lawsuit-over-deceptively-marketed-%E2%80%9Cwhole-fruit-and-vegetable%E2%80%9D-smoothies |url-status=live |access-date=15 Apr 2026 |website=Center for Science in the Public Interest}}</ref><ref>{{Cite web |date=27 Aug 2018 |title=Smoothies lacking fruit? Jamba Juice faces lawsuit for “deceptive” smoothie marketing |url=https://www.nutritioninsight.com/news/smoothies-lacking-fruit-jamba-juice-faces-lawsuit-for-deceptive-smoothie-marketing.html |url-status=live |access-date=15 Apr 2026 |website=Nutrition Insight}}</ref><ref>{{Cite web |date=24 Aug 2018 |title=What’s really in your Jamba Juice? |url=https://www.mercurynews.com/2018/08/24/whats-really-in-your-jamba-juice/ |url-status=live |access-date=15 Apr 2026 |website=The Mercury News}}</ref> The lawsuit claims Jamba beverages contained concentrated juice blends like apple or pinapple juice and has added sugar and additives than previously mentioned.<ref name=":1" /><ref>{{Cite web |date=24 Aug 2018 |title=Jamba Juice Facing Lawsuit Over Deceptively Marketed "Whole Fruit and Vegetable" Smoothies |url=https://www.prnewswire.com/news-releases/jamba-juice-facing-lawsuit-over-deceptively-marketed-whole-fruit-and-vegetable-smoothies-300702077.html |url-status=live |access-date=15 Apr 2026 |website=Pr Newswire}}</ref> On 31 May 2019, Center for Science in the Public Interest filed a stipulation of settlement.<ref>{{Cite web |date=31 May 2019 |title=Kaplan Fox Settles Litigation Against Focus Brands for Deceptively Marketing Jamba Juice Smoothies |url=https://consumerrightsfirst.com/news/kaplan-fox-settles-litigation-against-focus-brands-for-deceptively-marketing-jamba-juice-smoothies/ |url-status=live |access-date=15 Apr 2026 |website=consumerrightsfirst}}</ref>

===Falsely advertising discounts (2023)===
Jamba was involved in a lawsuit with Yolo County and Santa Cruz County District after advertising customers will receive a discount for food and beverages discount if they download the app from July to December 2020. meanwhile failing to disclosure a minimum of $10 purchases was required to obtaining an discount.<ref>{{Cite web |date=24 Apr 2023 |title=Yolo County DA and Jamba Juice settle consumer protection lawsuit |url=https://www.dailydemocrat.com/2023/04/24/yolo-county-da-and-jamba-juice-settle-consumer-protection-lawsuit/ |url-status=live |access-date=15 Apr 2026 |website=Daily Democrat}}</ref><ref>{{Cite web |date=24 Apr 2023 |title=Jamba Juice Settles Consumer Protection Lawsuit with Yolo DA |url=https://yoloda.org/wp-content/uploads/2023/04/PRESS-RELEASE-JAMBA-JUICE-SETTLES-CONSUMER-PROTECTION-LAWSUIT.pdf |url-status=live |archive-url=https://web.archive.org/web/20230425141014/https://yoloda.org/wp-content/uploads/2023/04/PRESS-RELEASE-JAMBA-JUICE-SETTLES-CONSUMER-PROTECTION-LAWSUIT.pdf |archive-date=25 Apr 2023 |access-date=15 Apr 2026 |website=yoloda.org}}</ref> On 21 April, Yolo County and Santa Cruz County District Attorneys reached a settlement agreement with Jamba, requiring the company pay $143,000 in addition to $6,750.0 in restitution to California Consumer Protection Trust Fund.

==See also==

*[[Panera Bread]]
*[[Booster Juice]]
*[[Robeks]]

==References==
{{Reflist}}
[[Category:Jamba Juice]]

File:Jamba Juice logo.png

2026-04-16T04:27:34Z

SquidthePlummer: Jamba Juice logo

== Summary ==
Jamba Juice logo
== Licensing ==
{{From Wikimedia}}

You Need A Budget

2026-04-16T03:57:44Z

SquidthePlummer: added known as

{{Stub}}
{{CompanyCargo
|Founded=2004
|Industry=Finance, Fintech, Financial Technology
|Logo=YNAB blurple logo.svg
|Type=LLC
|Website=https://www.ynab.com/
|Description=You Need A Budget (YNAB) is an online SaaS company that provides personal budgeting software that follows an envelope methodology.
|CompanyAlias=YNAB}}

Founded in 2004 by Jesse Mecham, '''You Need A Budget (YNAB)''' is an online SaaS company that provides personal budgeting software that follows an envelope methodology.

==Consumer impact summary==
{{Ph-C-CIS}}

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Forced arbitration clause update to ToS (''April 2026'')===
On April 9th, 2026, YNAB made updates to their [[Terms of Service]], which included a [[forced arbitration]] clause stipulating a 30-day window to opt out after accepting the terms by emailing YNAB's legal support email address.<ref>{{Cite web |date=2026-04-09 |title=YNAB Terms of Service |url=https://www.ynab.com/terms |url-status=live |archive-url=https://web.archive.org/web/20260415171655/https://www.ynab.com/terms |archive-date=2026-04-15 |access-date=2026-04-15 |website=You Need A Budget}}</ref> An email outlining the new changes was sent to existing users on the 13th, prompting some users to post and discuss the included arbitration notice on the "r/ynab" community forum on [[Reddit]]. The notice read:
[[File:YNAB Email Forced Arbitration Section.webp|alt=YNAB Email's ToS update notice|thumb|YNAB Email's notice of mandatory arbitration update to ToS]]
<blockquote>'''Dispute resolution:''' In our Terms of Service, we're moving to arbitration for dispute resolution. This means if we ever have a legal disagreement, it would be resolved by a neutral arbitrator instead of a court or jury, and we'd each bring claims individually rather than as part of a class action. If you prefer to keep your right to go to court, you can opt out by emailing legal@ynab.com within 30 days. Opting out won't affect your account or service in any way.<ref>{{Cite web |date=2026-04-13 |title=Gross, but typical changes to T's & C's |author=u/samebutanon |url=https://old.reddit.com/r/ynab/comments/1skkzeg/gross_but_typical_changes_to_ts_cs/ |url-status=live |archive-url=https://web.archive.org/web/20260415213053/https://old.reddit.com/r/ynab/comments/1skkzeg/gross_but_typical_changes_to_ts_cs/ |archive-date=2026-04-15 |access-date=2026-04-15 |website=Reddit}}</ref><ref>{{Cite web |date=2026-04-13 |title=Opt out of binding arbitration within next 30 days |author=u/discostu- |url=https://old.reddit.com/r/ynab/comments/1skm8yn/opt_out_of_binding_arbitration_within_next_30_days/ |archive-url=https://web.archive.org/web/20260415213135/https://old.reddit.com/r/ynab/comments/1skm8yn/opt_out_of_binding_arbitration_within_next_30_days/ |url-status=live |archive-date=2026-04-15 |access-date=2026-04-15 |website=Reddit}}</ref></blockquote>

A forced arbitration clause was not included in YNAB's Terms of Service exclusive to the United Kingdom, Switzerland, and EEA territories, also updated on April 9th.<ref>{{Cite web |date=2026-04-09 |title=YNAB Terms of Service (UK, Switzerland, EEA) |url=https://www.ynab.com/terms/uk-switzerland-eea |archive-url=https://web.archive.org/web/20260415215442/https://www.ynab.com/terms/uk-switzerland-eea |url-status=live |archive-date=2026-04-15 |access-date=2026-04-15 |website=You Need A Budget}}</ref>

==Products==
;nYNAB App Lineup<ref>{{Cite web |author= |title=The YNAB Lineup |url=https://www.ynab.com/our-app-lineup |website=[[YNAB]] |date= |access-date=16 Apr 2026 |url-status=live |archive-url=https://web.archive.org/web/20260416024921/https://www.ynab.com/our-app-lineup |archive-date=16 Apr 2026}}</ref>
*YNAB for Web
*YNAB for iPhone
*YNAB for Android
*YNAB for Apple Watch
*YNAB API
*YNAB Zapier integration
;Pre-nYNAB Apps<ref>{{Cite web |author= |title=Timeline <nowiki>|</nowiki> YNAB |url=https://www.ynab.com/about-us/timeline |website=[[YNAB]] |date= |access-date=16 Apr 2026 |url-status=live |archive-url=https://web.archive.org/web/20260416033503/https://www.ynab.com/about-us/timeline |archive-date=16 Apr 2026}}</ref>
*YNAB Excel spreadsheet (Sep 2004)
*YNAB Pro (Nov 2006)
*YNAB 3 (Dec 2009)
*YNAB 4 (Jun 2012 - Oct 2019)<ref>{{Cite web |author= |title=YNAB 4 Support Ends October 2019 |url=https://www.ynab.com/blog/ynab-4-support-will-end-october-2019 |website=[[YNAB]] |date=11 Sep 2019 |access-date=16 Apr 2026 |url-status=live |archive-url=https://web.archive.org/web/20260416034125/https://www.ynab.com/blog/ynab-4-support-will-end-october-2019 |archive-date=16 Apr 2026}}</ref>

==See also==
*[[Forced arbitration]]
*[[List of products and services with forced arbitration]]

==References==
{{Reflist}}

[[Category:{{PAGENAME}}]]

JavaScript

2026-04-13T06:32:52Z

SquidthePlummer: cleanup on date. Wanted to add you know bro got built up anger surrounding this. dang-

{{Cleanup}}
{{ToneWarning}}
{{ProductCargo
|Company=
|ReleaseYear=1995
|InProduction=Yes
|Category=Software
|Website=https://openjsf.org/,https://tc39.es/ecma262/multipage/
|Description=A high-level programming language that's also the "lingua franca of the web"
|Logo=JavaScript-logo.png}}

'''{{Wplink|JavaScript}}''' (JS), not to be confused with {{Wplink|ECMAScript}} (ES), is a {{Wplink|programming language}} and core technology of {{Wplink|World_Wide_Web|the Web}}, alongside [[wikipedia:HTML|HTML]] and [[wikipedia:CSS|CSS]]. It was created by [[wikipedia:Brendan_Eich|Brendan Eich]] in 1995.<ref>https://exploringjs.com/es5/ch04.html</ref> As of 2025, the overwhelming majority of [[wikipedia:Website|websites]] (98.9%) uses JS for [[wikipedia:Client_(computing)|client]]-side [[wikipedia:Web_page|webpage]] behavior.<ref name="deployedstats">{{cite web |title=Usage Statistics of JavaScript as Client-side Programming Language on Websites |url=https://w3techs.com/technologies/details/cp-javascript |access-date=27 Feb 2024 |website=W3Techs}}</ref> It's even used on the [[wikipedia:Server_(computing)|server]]-side (see [[wikipedia:Node.js|Node.js]]). JS is also known to enhance the [[wikipedia:User_experience|user-experience]] (UX). The [[wikipedia:World_Wide_Web_Consortium|World Wide Web Consortium]] (W3C) provides comprehensive guidelines for such purposes.<ref>https://www.w3.org/wiki/The_principles_of_unobtrusive_JavaScript</ref>

For the entirety of this article (unless stated otherwise) the terms "JavaScript" and "JS" will be defined as "ECMAScript with access to [https://developer.mozilla.org/en-US/docs/Web/API Web APIs]" or "ES+WebAPI" for short.

==Consumer impact summary==

*'''Degraded accessibility''': Dynamic and/or active content is well-known to have poor accessibility for users with visual and/or cognitive impairments. While standards such as [[wikipedia:WAI-ARIA|WAI-ARIA]] were created to mitigate this, it's no silver bullet, especially when developers aren't aware of ARIA.
*'''Lack of transparency''': To optimize network bandwidth, JS code is typically served in [[wikipedia:Minification_(programming)|minified]] form, which makes it harder to understand for humans. This is particularly problematic if the original source is not publicly [[wikipedia:Source-available_software|available]], which is typically the case of [[wikipedia:Proprietary_software|proprietary software]].<ref>{{Cite web |last=Gross |first=Carson |date=21 Sep 2023 |title=The #ViewSource Affordance |url=https://htmx.org/essays/right-click-view-source/ |url-status=live |archive-url=https://web.archive.org/web/20260228105626/https://htmx.org/essays/right-click-view-source/ |archive-date=28 Feb 2026 |access-date=24 Mar 2026 |website=</> htmx ~ Essays}}</ref>
*'''Excessive tracking''': JS is much more capable than HTML and [[CSS]] '''combined''' to track user behavior.<ref>https://clickclickclick.click/</ref> JS can communicate with almost any server (only limited by [[wikipedia:Cross-origin_resource_sharing|CORS]]) at any time (limited by connection availability), using a plethora of protocols. JS can get hardware information and compute a [[Device fingerprint|fingerprint of the device]], user, or both.<ref>https://privacycheck.sec.lrz.de/</ref><ref>https://abrahamjuliot.github.io/creepjs</ref><ref>https://www.deviceinfo.me/</ref><ref>{{Cite web |title=Learn how identifiable you are on the Internet |url=https://www.amiunique.org/ |url-status=live |access-date=19 Mar 2026 |website=Am I Unique ?}}</ref>
*'''Market control''': JS is built into almost every web-browser and [[wikipedia:User_agent|user-agent]] (UA), including "light-weight" ones (such as [[wikipedia:W3m|w3m]]), incentivizing companies to use it for everything, since "there's no need to worry about compatibility or portability".<ref name=":0">{{Cite web |title=Everyone has JavaScript, right? |url=https://www.kryogenix.org/code/browser/everyonehasjs |url-status=live |archive-url=https://web.archive.org/web/20260316024516/https://www.kryogenix.org/code/browser/everyonehasjs.html |archive-date=16 Mar 2026 |access-date=19 Mar 2026 |website=Kryogenix Consulting}}</ref>
*'''Security risks''': It is well-known that JS is poorly-designed,<ref>https://github.com/denysdovhan/wtfjs</ref><ref>https://github.com/brianleroux/wtfjs</ref><ref>https://github.com/Rudxain/ideas/blob/aa9a80252a4b7c9c51f32eda5c716e96220ed96e/software/evar/with_bf.js</ref> even [[wikipedia:Ecma_International|tc39]] acknowledges that{{Citation needed}}. This leads to programmers and even experienced software-devs to accidentally add vulnerabilities to their code. That, and the fact that ES is [[wikipedia:Turing_completeness|Turing-complete]] (both [https://gavinhoward.com/2024/03/what-computers-cannot-do-the-consequences-of-turing-completeness/#mathematical-vs-practical in practice and in theory]), makes [[wikipedia:Debugging|debugging]] and [[wikipedia:Reverse_engineering|reverse-engineering]] impractical in big code-bases. It's worth noting that tooling, such as [[wikipedia:TypeScript|TypeScript]] and [[wikipedia:ESLint|ESLint]], exist to substantially minimize the likelihood of [[wikipedia:Software_bug|bugs]].

==How it works==
Whenever a user visits a webpage, an average web-browser will execute the JS code it finds in <code><script></code> [[wikipedia:HTML_element|tags]]. This code could do anything from updating part of the [[wikipedia:Document_Object_Model|DOM]]-tree only when the user requests it, to showing a [[wikipedia:Pop-up_ad|popup/popunder]].

When JS tries to access a "privacy-sensitive" API (such as the microphone) the browser pauses it until the user has granted access for the first time. This is typically done on a per-domain basis. However, as mentioned earlier, many other APIs don't need to ask permission before fetching data.

It's worth noting that JS has a privileged position, relative to [[wikipedia:WebAssembly|Wasm]], because of its first-class access to Web APIs.

==Why it is a problem==

===Tracking===
Many webpages (and even entire websites), force the user to keep JS enabled, otherwise they break or deliberately refuse to work. CSS stylesheets combined with HTMLshould be fine with most basic websites or webpages that do not need complex client side interaction.

JS makes it harder for [[Ad block|ad-blockers]] to block ads, since it can be used to make overly-dynamic ads. The data collected by malicious JS makes it trivial to serve [[personalized ads]], even across unrelated sites. Some sites collect so much data that they are indistinguishable from [[spyware]] (see also [[wikipedia:Keystroke_logging|key-logging]]).<ref>{{Cite web |last=Hill |first=Kashmir |date=20 Jun 2017 |title=Before You Hit ‘Submit,’ This Company Has Already Logged Your Personal Data |url=https://gizmodo.com/before-you-hit-submit-this-company-has-already-logge-1795906081 |url-status=live |archive-url=https://web.archive.org/web/20260220091637/https://gizmodo.com/before-you-hit-submit-this-company-has-already-logge-1795906081 |archive-date=20 Feb 2026 |access-date=19 Mar 2026 |website=Gizmodo}}</ref>

===Security===
Browser-engine developers (such as [[Google]] and [[Mozilla]]) not only feel compelled, but are financially incentivized to optimize JS to its limits. This leads to complex code-bases that are harder to verify for correctness. Browser vendors mitigate this via [[wikipedia:Sandbox_(computer_security)|sandboxing]]. Unfortunately, since modern browsers compile JS to native CPU code (see [[wikipedia:Just-in-time_compilation|JIT]]) to improve performance, this introduces a higher risk of sandbox-escape.<ref>{{Cite web |last=Norman |first=Johnathan |date=4 Aug 2021 |title=Super Duper Secure Mode |url=https://microsoftedge.github.io/edgevr/posts/Super-Duper-Secure-Mode/ |url-status=live |archive-url=https://web.archive.org/web/20260218110912/https://microsoftedge.github.io/edgevr/posts/Super-Duper-Secure-Mode |archive-date=18 Feb 2026 |access-date=19 Mar 2026 |website=Microsoft Browser Vulnerability Research}}</ref> Some examples of this are as follows:

*[[wikipedia:Cross-site_scripting|XSS]], which [[wikipedia:NoScript|NoScript]] tries to mitigate
*[[wikipedia:Arbitrary_code_execution|Arbitrary code execution]] and [[wikipedia:Code_injection|code injection]]. Typically caused by <code>[https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/eval eval]</code> (part of ES), but there are Web APIs (such as <code>[https://developer.mozilla.org/en-US/docs/Web/API/Window/setTimeout setTimeout]</code> and <code>[https://developer.mozilla.org/en-US/docs/Web/API/Window/setInterval setInterval]</code>) that can be misused as well.
*Remote code execution. This is used by hackers and crackers to build [[wikipedia:Botnet|bot-nets]] for [[wikipedia:Ddos#Distributed_DoS|DDoS]] or [[wikipedia:Cryptocurrency|crypto]]-mining, but it's mostly used for spyware since it can hide more easily.

===Performance===
{{See also|Bloatware}}
If the DOM-tree is dynamically generated by JS (such as [[wikipedia:Web_framework|frameworks]]), the user must wait longer before the browser can display content. This is because HTML+CSS can be parsed and rendered incrementally (immediately as the bytes arrive to the client), while JS must (typically) be completely parsed and then executed.

If the JS fails to load for any reason, the user is left with no content.<ref name=":0" /><ref>{{Cite web |last=Luu |first=Dan |title=How web bloat impacts users with slow connections |url=https://danluu.com/web-bloat/ |access-date=13 Apr 2026}}</ref> If the page relies on JS to display content from the main document, the browser will waste bandwidth and time downloading data that won't be shown to the user; this is the case of sites with "splash screens" or "spinners" that use CSS to hide content until it's "ready to be seen" and then un-hidden by JS.<ref>https://github.com/Rudxain/uBO-rules/blob/b1086023e7db98dee55d425edc20722e641dd4b8/rx.abp#L71-L75</ref>

===Scraping===
{{Main|Artificial intelligence/training}}
Since the rise of big LLM's many brokers have started offering scraping services for companies that want more training data for their AI. And to that end, a lot of [[wikipedia:Headless_browser|headless browser]] agents have begun to scrape (collect a sites information provided) even with the site's <code>robots.txt</code> provided as a common standard to tell agents not to do so. This has lead to many forums and websites that had not used JS before to start implementing [[CAPTCHA|CAPTCHAS]] (or [[wikipedia:Anubis_(software)|Anubis]]), to prevent increased overhead and bandwidth costs.

==Incidents==
This is a list of all consumer-protection incidents related to this technology. Any incidents not mentioned here can be found in the [[:Category:{{PAGENAME}}|{{PAGENAME}} category]].

===Google Search requires JS (2025)===
In January 2025, Google's web-search engine mandates that user-agents must have JS enabled. Google's justification was that it's a defense mechanism against abusive bots (see also [[Deceptive language frequently used against consumers]]).<ref>https://techcrunch.com/2025/01/17/google-begins-requiring-javascript-for-google-search/</ref><ref>https://daringfireball.net/linked/2025/01/18/google-search-javascript</ref><ref>https://serpapi.com/blog/google-now-requires-javascript/</ref> However, some people claim that it's an invalid justification.<ref>https://blog.jim-nielsen.com/2025/javascript-required/</ref>

==Proposals and alternatives==

*'''Extension''': turning JS into an [[wikipedia:Browser_extension|extension]] or [[wikipedia:Plug-in_(computing)|plug-in]], so that users can choose to install it, is a way to discourage abuse and incentivize static/passive pages. To do this, JS must be deprecated as a Web Standard, but not deprecated as language or API.
*'''Deprecation''': John Gruber says that JS should never have been added to browsers.<ref>{{Cite web |last=Gruber |first=John |date=22 Jun 2017 |title=Gizmodo Investigation Exposes Websites Collecting Form Data Before You Hit 'Submit' |url=https://daringfireball.net/linked/2017/06/22/navistone-form-data |url-status=live |archive-url=https://web.archive.org/web/20260319180650/https://daringfireball.net/linked/2017/06/22/navistone-form-data |archive-date=19 Mar 2026 |access-date=20 Mar 2026 |website=Daring Fireball}}</ref><ref>{{Cite web |last=Gruber |first=John |date=27 Jun 2017 |title=Using Today's Web Without JavaScript |url=https://daringfireball.net/linked/2017/06/27/web-without-javascript |url-status=live |archive-url=https://web.archive.org/web/20260319180612/https://daringfireball.net/linked/2017/06/27/web-without-javascript |archive-date=19 Mar 2026 |access-date=20 Mar 2026 |website=Daring Fireball}}</ref> The [[wikipedia:Gopher_(protocol)|Gopher]] and [[wikipedia:Gemini_(protocol)|Gemini]] projects advocate for a simpler web.<ref>{{Cite web |title=Project Gemini |url=https://geminiprotocol.net/ |access-date=13 Apr 2026}}</ref> If JS were to be completely removed from the web, this would allow users to navigate without worrying about invisible tracking.<ref>{{Cite web |date=2 Sep 2023 |title=Project Gemini FAQ § Why not just use a subset of HTTP and HTML? |url=https://geminiprotocol.net/docs/faq.gmi#79-why-not-just-use-a-subset-of-http-and-html |access-date=13 Apr 2026}}</ref> Even if not all JS was removed, this would allow tools like [[wikipedia:UBlock_Origin|uBO]] to adapt their filters for non-JS users.<ref>https://github.com/Rudxain/blog/blob/a326c9db28c9f7eb6e30e6a737ca4aeae0d2ee39/post/js-abuse.md#to-do</ref>
*'''Feature-freeze''': There has been discussion about feature-freezing JS so that it becomes "JS0" (for lack of better name).<ref>https://docs.google.com/presentation/d/1ylROTu3N6MyHzNzWJXQAc7Bo1O0FHO3lNKfQMfPOA4o/</ref> The main purpose is to make it easier for browser implementers to keep browsers secure and stable.

==External links==

*[https://libredirect.github.io/faq.html LibRedirect explaining why it exists], and how [[Google Chrome]]'s MV3 limits it
*Google being anti-competitive towards [[Firefox]]: https://github.com/uBlockOrigin/uBlock-issues/discussions/3240
*[https://github.com/iam-py-test/my_filters_001/blob/fc5f61eff0b0d821cb426bea76b18937072bc390/no-js-warnings.txt Websites that nag users to enable JS, even when it provides negligible value]
*Discord being extremely bloated to the point of crashing when opening Developer-tools: https://github.com/Rudxain/uBO-rules/blob/42220bd4f80052ee15136dff7269df19529c43ec/rx.ubo#L3-L19. This is not the fault of bloated JS, it's likely a bloated DOM-tree, but discord only bloats the DOM when JS is enabled.
*[https://www.slideshare.net/slideshow/enough-withthejavascriptalready/23262138 "Enough with the JavaScript already!"]
*[https://eev.ee/blog/2016/03/06/maybe-we-could-tone-down-the-javascript "Maybe we could tone down the JavaScript"]
*[https://www.kryogenix.org/code/dont-need-that-js "You really don't need all that JavaScript, I promise"]
*[https://jakearchibald.com/2013/progressive-enhancement-still-important "Progressive Enhancement Still Important"]
*https://gomakethings.com/why-progressive-enhancement-still-matters/
*https://www.viget.com/articles/the-case-against-progressive-enhancements-flimsy-moral-foundation
*[https://youtu.be/xE9W9Ghe4Jk "Shipping a button in 2026…"], by Kai Lentit. This illustrates the burnout and fatigue software developers can experience on a daily basis
*[https://grugbrain.dev/ HTMX developer advocating for less JS]
*[https://idlewords.com/talks/website_obesity.htm "Web Obesity Crisis"]
*[https://tonsky.me/blog/js-bloat JS bloat (2024)]
*[https://tonsky.me/blog/disenchantment How JS makes web apps more unstable]
*[https://www.gnu.org/philosophy/javascript-trap.html GNU/FSF explaining why JS takes freedom away]
*[https://www.gnu.org/philosophy/wwworst-app-store.html GNU/FSF explaining why "web apps" shouldn't exist]. '''WARNING''': contains overzealous claims! ([https://github.com/Rudxain/blog/blob/main/post/re_twwwas.md according to Rudxain]). Related: [[wikipedia:Local-first_software|Local-first]]
*[https://www.smashingmagazine.com/2018/05/using-the-web-with-javascript-turned-off/ "I Used The Web For A Day With JavaScript Turned Off"]
*[https://tobyho.com/2010/03/11/how-much-of-the-web-actually/ "How Much of the Web Actually Work Without Javascript"]
*[https://github.com/Rudxain/blog/blob/main/post/js-abuse.md Blog-post with more sources]

==See also==

*[[Electron]]

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

Applebee's

2026-04-13T06:19:39Z

SquidthePlummer: added rest of incidents

{{CompanyCargo
| Founded = 19 November 1980
| Industry = Food
| Logo = Applebee's logo.png
| ParentCompany = Dine Brands
| Type = Subsidiary
| Website = https://www.applebees.com/
| Description = A restaurant chain focused on casual dining service
| CompanyAlias = Applebee's
}}

'''{{Wplink|Applebee's|Applebee's Restaurants LLC}}''' is an American company that's operates and owns restaurant chain Applebee's Neighborhood Grill + Bar. It became an subsidiary to Dine Brands after a $2.1 billion acquisition deal between '''[[IHOP]]''' on 29 November 2007.

==Consumer-impact summary==

===Disclosure Accessibility===
The company provides confusing language or very vague answers towards certain data collection practices. Separated in categories of Personal Information (PI) it describes collection of personal information as Identifiers, inferences drawn from other PI. PI as identifiers and under California Customer Records statute (Cal. Civ. Code §1798.80(e)).<ref>{{Cite web |date=1 Jan 2025 |title=California Code, Civil Code - CIV § 1798.80 |url=https://codes.findlaw.com/ca/civil-code/civ-sect-1798-80/ |url-status=live |access-date=12 Apr 2026 |website=FindLaw}}</ref><ref>{{Cite web |date=29 Dec 2025 |title=Civil Code section 1798.80 |url=https://california.public.law/codes/civil_code_section_1798.80 |url-status=live |access-date=12 Apr 2026 |website=California.public.law}}</ref>

===User Freedom===
For users living in California, they can request deletion, notice, access, and correct personal data via phone number or form, however it may require fees depending the users ''"excessive or repetitive"'' requests and additional collection of personal information for identification purposes.

===User Privacy===
Collects personal data that includes social security number, name, signature, physical characteristics or description, address, phone number, passport number, driver license and/or state identification number, insurance policy number, education, financial information, medical information, and health insurance information. The company shares data between other companies, third party service providers, Dine brands affiliates and franchisees.

===Business Model===
The company franchisees locations and serve primarily salads, chicken, burgers, and their signature dish item riblets.

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Data breach (''2018'')===
RMH Franchise, a company that operated Applebee's [[wikipedia:Point_of_sale|Point of sale systems]], announced on 2 March,<ref name=":0">{{Cite web |date=2 Mar 2018 |title=Notice of Data Incident |url=https://www.rmhfranchise.com/dataincident/ |url-status=dead |archive-url=https://web.archive.org/web/20180307084003/https://www.rmhfranchise.com/dataincident/ |archive-date=7 Mar 2018 |access-date=12 Apr 2026 |website=RMH Franchise}}</ref>167 locations were affected with malware on its point of sale systems that contained customers name, credit or debit card numbers, expiration dates and card verification codes.<ref>{{Cite web |last=Paganini |first=Pierluigi |date=5 Mar 2018 |title=Applebee restaurants suffered payment card breach |url=https://securityaffairs.com/69877/data-breach/applebee-payment-card-breach.html |url-status=live |access-date=11 Apr 2026 |website=Securityaffairs}}</ref><ref name=":0" /> RMH Franchise first discovered on 13 February and later prompted an investigation that highlights between 6 December through 2 January 2018 malware was prominent in numerous locations,<ref>{{Cite web |last=Kovacs |first=Eduard |date=5 Mar 2018 |title=Payment Card Breach Hits Some Applebee’s Restaurants |url=https://www.securityweek.com/payment-card-breach-hits-some-applebees-restaurants/ |url-status=live |access-date=12 Apr 2026 |website=Securityweek}}</ref> with earliest instances being from 23 November.<ref>{{Cite web |last=Klein |first=Danny |date=12 Apr 2026 |title=More than 160 Applebee’s Hit with Security Breach |url=https://www.fsrmagazine.com/growth/chain-restaurants/more-160-applebees-hit-security-breach/ |url-status=live |access-date=12 Apr 2026 |website=Fsr}}</ref><ref name=":0" />

===Failure to provide equal access to individuals with disabilities (''2019)'' ===

==== Mullen v. Dine Brands Global, Inc et al ====
Bartley M. Mullen filed a lawsuit against Applebee's on 22 February over violating title III of the [[wikipedia:Americans_with_Disabilities_Act_of_1990|Americans with Disabilities act]], alleging 28 Applebee's locations included bar-tops and dining areas that were inaccessible to customers with wheelchairs or scooters.<ref>{{Cite web |last=Rizzi |first=Corrado |date=25 Feb 2019 |title=Applebee’s Hit with ADA Class Action Over Allegedly Inaccessible Seating in Bar Areas |url=https://www.classaction.org/news/applebees-hit-with-ada-class-action-over-allegedly-inaccessible-seating-in-bar-areas |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref> The case was dismissed with prejudice on 31 October 2019.<ref>{{Cite web |last=Horan |first=Marilyn |date=24 Dec 2025 |title=MULLEN v. DINE BRANDS GLOBAL, INC (2:19-cv-00198) |url=https://www.courtlistener.com/docket/14773909/mullen-v-dine-brands-global-inc/ |url-status=live |access-date=12 Apr 2026 |website=Court Listener}}</ref><ref>{{Cite web |date=10 Apr 2026 |title=MULLEN v. DINE BRANDS GLOBAL, INC et al |url=https://www.pacermonitor.com/public/case/27203498/MULLEN_v_DINE_BRANDS_GLOBAL,_INC_et_al |url-status=live |access-date=12 Apr 2026 |website=Pacermonitor}}</ref>

==== Block v. Wisconsin Hospitality Group Llc ====
On 26 March Christopher Block filed a lawsuit against Applebee's franchisee Wisconsin Hospitality Group for violating title III [[wikipedia:Americans_with_Disabilities_Act_of_1990|Americans with Disabilities act]]. The lawsuit claims the company failed provide equal access to customers with disabilities after a investigation done on plaintiff behalf show the chain having steep slopes in parking lots, curb lamps, entrances, and aisles across 5 locations.<ref>{{Cite web |last=Abbas |first=Nadia |date=26 Mar 2019 |title=Wisconsin Applebee’s Franchisee Facing ADA Suit Over Alleged Parking Lot Slopes |url=https://www.classaction.org/news/wisconsin-applebees-franchisee-facing-ada-suit-over-alleged-parking-lot-slopes |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref> The lawsuit was dismissed by Christopher Block on 16 April 2021 that reached an undisclosed settlement agreement.<ref>{{Cite web |date=12 Apr 2026 |title=Block v. Wisconsin Hospitality Group LLC |url=https://www.pacermonitor.com/public/case/27589347/Block_v_Wisconsin_Hospitality_Group_LLC |url-status=live |access-date=12 Apr 2026 |website=Pacerlistener}}</ref>

==== Colburn v. The Rose Group, LLC et al. ====
On 3 December, Gaynell Coldburm filed a lawsuit against Applebee's franchisee The Rose Group, LLC, over violating title III of the [[wikipedia:Americans_with_Disabilities_Act_of_1990|Americans with Disabilities act]].<ref name=":3" /> The lawsuit claims around November 2019, plaintiff Gaynell Coldburm went to a Applebee's restaurant located at 6798 Reisterstown Road, Baltimore, to dine and socialize.<ref name=":3" /> When he requested to be seated and served at the bar counted an female employee replied with,"no, there is nowhere in there that will accommodate you”, after which another employee intervened and attempted to seat plaintiff Gaynell Coldburn onto the bar seat, however they were unsuccessful.<ref name=":3" /> Additionally, it claims 6 other locations bar counters were inaccessible to disabled customers.<ref name=":3">{{Cite web |last=Humeniuk |first=Seth |date=13 Dec 2019 |title=Class Action: Applebee’s Failed to Provide Accessible Bar Area Seating to Disabled Customers |url=https://www.classaction.org/news/class-action-applebees-failed-to-provide-accessible-bar-area-seating-to-disabled-customers |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref> The lawsuit reached a settlement agreement and was dismissed with prejudice by the plaintiff.<ref>{{Cite web |date=12 Apr 2026 |title=Colburn v. The Rose Group, LLC et al |url=https://www.pacermonitor.com/public/case/31237101/Colburn_v_The_Rose_Group,_LLC_et_al |url-status=live |access-date=12 Apr 2026 |website=Pacermonitor}}</ref><ref>{{Cite web |last=Russel |first=George |date=6 Mar 2023 |title=Colburn v. The Rose Group, LLC (1:19-cv-03454) |url=https://www.courtlistener.com/docket/16960648/colburn-v-the-rose-group-llc/ |url-status=live |access-date=12 Apr 2026 |website=CourtListener}}</ref>

===AI voice ordering systems collecting users data without consent (''2022'')===
On 24 August, Applebee's was involved in a lawsuit field by plaintiffs April Powell, Elizabeth Boscoianu, Kevin Harris, and Michelle Gilliam over violating the [[wikipedia:Biometric_Information_Privacy_Act|Biometric Information Privacy Act]] by unlawfully collecting voiceprints of Illinois consumers.<ref name=":1">{{Cite web |last=Rizzi |first=Corrado |date=26 Aug 2022 |title=Applebee’s, Red Lobster, Other Restaurants Hit with Biometric Privacy Suit in Illinois Over AI Voice Ordering Systems |url=https://www.classaction.org/news/applebees-red-lobster-other-restaurants-hit-with-biometric-privacy-suit-in-illinois-over-ai-voice-ordering-systems |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref><ref>{{Cite web |date=29 Aug 2022 |title=Applebees, Chipotle, other restaurants face class action alleging automated voice ordering technology data privacy violations |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/applebees-chipotle-other-restaurants-face-class-action-alleging-automated-voice-ordering-technology-data-privacy-violations/ |url-status=live |access-date=12 Apr 2026 |website=Top Class Actions}}</ref> It claims around 2021 Applebee's, along with several other companies, installed AI voice order systems through SYNQ3.<ref name=":1" /> The case was dismissed on 3 October 2022.<ref>{{Cite web |date=12 Apr 2026 |title=Guy-Powell, April, et al. v. Applebee's Restaurants LLC, et al. |url=https://www.docketalarm.com/cases/Illinois_State_Cook_County_Circuit_Court/2022-CH-08365/Guy-Powell_April_et_al._v._Applebee%27s_Restaurants_LLC_et_al/ |url-status=live |access-date=12 Apr 2026 |website=Docketalarm}}</ref>

===Secretly adding hidden service fees (''2024'')===
On 1 August, Michelle Clark filed a lawsuit against Applebee's and its parent company Dine Brands over violating the [[wikipedia:California_Consumers_Legal_Remedies_Act|California’s Consumers Legal Remedies Act]](Cal. Civ. Code §§ 1750), California’s False Advertising Law(Cal. Bus. & Prof. Code §§ 17500), and [[wikipedia:California_Unfair_Competition_Law|California’s Unfair Competition Law]](Cal. Bus. & Prof. Code §§ 17200).<ref name=":2">{{Cite web |last=Rizzi |first=Corrado |date=5 Aug 2024 |title=Applebee’s Lawsuit Claims Service Fee is ‘Carefully Concealed’ in Online Delivery Receipts |url=https://www.classaction.org/news/applebees-lawsuit-claims-service-fee-is-carefully-concealed-in-online-delivery-receipts |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref> Michelle claims Applebee's website and mobile app deceive customers by not listing the hidden 11% service fee when customers browse menu items or at checkout, only being visible at the final page before purchase; however noting that it's lack transparency on the intended purpose of the service fee.<ref name=":2" /> On the purchasing page, it adds the service fee no longer being visible, and instead grouped into a single fee titled "custom fee".<ref name=":2" /> The lawsuit is still in legal proceeding and has yet to be resolved as of April 2026.<ref>{{Cite web |date=12 Apr 2026 |title=Applebee’s Delivery Orders |url=https://truthinadvertising.org/class-action/applebees-delivery-orders/ |url-status=live |access-date=12 Apr 2026 |website=TruthinAdvertising}}</ref>

==See also==

*[[Waffle House]]
*[[TreeHouse Foods]]
*[[Olive Garden]]

==References==
{{Reflist}}
[[Category:{{PAGENAME}}]]

Denny's

2026-04-13T03:52:56Z

SquidthePlummer: changed to pagename, wplink stuff

{{CompanyCargo
| Logo = Denny's logo.png
| Industry = Food
| Founded = 1953
| Type = Private
| Website = https://dennys.com/
| CompanyAlias = Denny's Diner
}}

'''{{Wplink|Denny's|Denny's}}''' is an American table service restaurant chain spanning across 1500 locations worldwide. It is the owner of The Burger Den and The Meltdown.<ref>{{Cite web |date=8 Apr 2026 |title=Denny's |url=https://www.dennys.com/company |url-status=live |access-date=8 Apr 2026 |website=Denny's}}</ref> On January, Denny's became a private subsidiary to TriArtisan Capital Advisors, Treville Capital Group, and Yadav Enterprises from a $620 million transaction deal.<ref>{{Cite web |date=3 Nov 2025 |title=Denny’s Corporation to be Acquired by TriArtisan Capital Advisors, Treville Capital Group and Yadav Enterprises in $620 Million Transaction |url=https://www.globenewswire.com/news-release/2025/11/03/3179903/23968/en/Denny-s-Corporation-to-be-Acquired-by-TriArtisan-Capital-Advisors-Treville-Capital-Group-and-Yadav-Enterprises-in-620-Million-Transaction.html |url-status=live |access-date=8 Apr 2026 |website=Globe newswire}}</ref>

==Consumer impact summary==

*User Freedom: Can request to opt-out of collection by clicking on the "unsubscribe link", phone number or email.
*User privacy: The company collects and shares personal information including interests, name, email, phone number, IP address, post sent via other apps like [[Facebook]] and [[X Corp|X]], sensory information, and shopping behavior with other third-parties.
*Business Model: The company franchises locations and has license agreements with [[wikipedia:Seven_&_I_Holdings|Seven & I Holdings]].

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Text Advertisement (''2020'')===
On 6 February, plaintiff Ladarrius Cooley filed a complaint for violation of the [[wikipedia:Telephone_Consumer_Protection_Act_of_1991|Telephone Consumer Protection Act]] for sending unsolicited advertising messaging with an autodialing system to customers after receiving several texts on 13 December and 17 December 2019 without consent.<ref>{{Cite web |last=Pennington |first=Laura |date=11 Mar 2020 |title=Plaintiff Says Mobile Coupon Advertisement Text Messages Came from Denny’s Restaurant |url=https://topclassactions.com/lawsuit-settlements/tcpa/plaintiff-says-mobile-coupon-advertisement-text-messages-came-from-dennys-restaurant/ |url-status=live |access-date=2 Apr 2026 |website=Top Class Action}}</ref><ref>{{Cite web |date=8 Apr 2026 |title=Cooley v. Denny's Corporation |url=https://dockets.justia.com/docket/nevada/nvdce/2:2020cv00255/141585 |url-status=live |access-date=8 Apr 2026 |website=Justia}}</ref> On 19 May, the case reached a undisclosed settlement and was dismissed with prejudice by the plaintiff. <ref>{{Cite web |date=7 Apr 2026 |title=Cooley v. Denny's Corporation |url=https://www.pacermonitor.com/public/case/32197309/Cooley_v_Dennys_Corporation |url-status=live |access-date=8 Apr 2026 |website=PacerMonitor}}</ref>

===Removing app features and discounts (''2025'')===
Denny's introduced a update to their reward program around August to incentivize customers to visit more with offers tailored to their interest using customers purchase history.<ref>{{Cite web |last=Talay |first=Kathleen |date=8 Aug 2025 |title=Denny’s is leveling up its rewards program—here’s what loyal diners can expect |url=https://thegrayvine.com/threads/denny%E2%80%99s-is-leveling-up-its-rewards-program%E2%80%94here%E2%80%99s-what-loyal-diners-can-expect.67458/ |url-status=live |access-date=8 Apr 2026 |website=The GrayVine}}</ref><ref>{{Cite web |last=Gralia |first=Luke |date=5 Aug 2025 |title=Denny’s Is Upgrading Its Rewards |url=https://parade.com/news/dennys-is-upgrading-its-rewards |url-status=live |access-date=8 Apr 2026 |website=Parade}}</ref><blockquote>''"This new program is a best-in-class, one-to-one marketing program that leverages our already strong database of loyal guests to create greater, more compelling reasons for them to engage and spend more,”''</blockquote>People posted on AARP forums and [[Reddit]] sharing frustration over the gradual decrease of discounts and removal of app features. Several people claim they received less coupons deals such as 10-20% off on products.<ref>{{Cite web |date=6 Sep 2025 |title=New Rewards Suck |url=https://www.reddit.com/r/dennysrestaurant/comments/1na38zv/new_rewards_suck/ |url-status=live |access-date=4 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=29 Aug 2025 |title=Offer Details = NONE! |url=https://www.reddit.com/r/dennysrestaurant/comments/1n3bu86/offer_details_none/ |url-status=live |access-date=8 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=12 Oct 2025 |title=App cutting back |url=https://www.reddit.com/r/dennysrestaurant/comments/1o4uhpv/app_cutting_back/ |url-status=live |access-date=4 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=8 Sep 2025 |title=Dennys monthly rewards |url=https://www.reddit.com/r/dennysrestaurant/comments/1nbp42o/dennys_monthly_rewards/ |url-status=live |access-date=4 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=30 Oct 2025 |title=No offers in the app? |url=https://www.reddit.com/r/dennysrestaurant/comments/1ok1k49/no_offers_in_the_app/ |url-status=live |access-date=4 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=16 Nov 2025 |title=Denneys Discounts has rules now |url=https://community.aarp.org/t5/Benefits-Discounts/Denneys-Discounts-has-rules-now/m-p/2640112 |url-status=live |access-date=8 Apr 2026 |website=AARP}}</ref><ref>{{Cite web |date=30 Mar 2026 |title=Denny’s not giving full 15% discount |url=https://community.aarp.org/t5/Benefits-Discounts/Denny-s-not-giving-full-15-discount/m-p/2665029 |url-status=live |access-date=8 Apr 2026 |website=AARP}}</ref> Additionally, several people experienced glitches and difficulty with the new program and removal of several key features previously available.<ref>{{Cite web |date=6 Aug 2025 |title=Cannot add birthday to account |url=https://www.reddit.com/r/dennysrestaurant/comments/1mj4fa3/cannot_add_birthday_to_account/ |url-status=live |access-date=8 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=29 Aug 2025 |title=Birthday reward offer disappeared after app update |url=https://www.reddit.com/r/dennysrestaurant/comments/1n2ytfi/birthday_reward_offer_disappeared_after_app_update/ |url-status=live |access-date=4 Apr 2026 |website=Reddit}}</ref><ref>{{Cite web |date=2 Apr 2026 |title=App update removed the custom request box from the bottom of the food items details |url=https://www.reddit.com/r/dennysrestaurant/comments/1sa1pwf/app_update_removed_the_custom_request_box_from/ |url-status=live |access-date=6 Apr 2026 |website=Reddit}}</ref>

==Discrimination==
===Hispanic family lawsuit (''1988'')===
Around December, a Hispanic family comprising of Ruby Flores and his two sons filed a lawsuit against Denny's for allegedly being required to pre-pay in order to receive service while several white customers weren't required to prepay. The case reach a settlement two months later with the family stated they received $3000, however Denny franchise owner John Krizman denied ever recalling the case.<ref>{{Cite web |last=Journal |first=Herald |date=8 Apr 2026 |title=Ex-employees: Denny's practices may have led to discrimination Knight-Ridder Newspapers |url=https://eu.goupstate.com/story/news/1993/06/17/ex-employees-denny39s-practices-may-have-led-to-discrimination-knight-ridder-newspapers/29557095007/ |url-status=live |access-date=8 Apr 2026 |website=GoUpstate}}</ref>

===Blackout policy (''1990'')===
Discussed in 1988 to identify a customer [[wikipedia:Dine_and_dash|dine and dashing]] and eventually ''"gain control of the situation"'',<ref name=":9">{{Cite web |last=Kohn |first=Howard |date=6 Nov 1994 |title=Service With a Sneer |url=https://www.nytimes.com/1994/11/06/magazine/service-with-a-sneer.html |url-status=live |access-date=10 Apr 2026 |website=The New York Times Mangazine}}</ref> it later became implemented around early 1990 and followed up with weekly meeting from district and regional managers to discuss strategies on how to avoid blackouts.<ref name=":9" /><ref name=":10">{{Cite web |last=Labaton |first=Stephen |date=29 May 1994 |title=The Nation; Denny's Gets A Bill for the Side Orders Of Bigotry |url=https://www.nytimes.com/1994/05/29/weekinreview/the-nation-denny-s-gets-a-bill-for-the-side-orders-of-bigotry.html |url-status=live |access-date=10 Apr 2026 |website=The New York Times}}</ref> The blackout policy was a term used by employees and managers to reference a instance of too many African American customers being in Denny's restaurants.<ref name=":11">{{Cite web |last=Adams |first=Maurianne |last2=Blumenfeld |first2=Warren |last3=Castaneda |first3=Rosie |last4=Hackman |first4=Heather |last5=Peters |first5=Madeline |last6=Zuniga |first6=Ximena |date=10 Apr 2026 |title=Readings for Diversity and Social Justice |url=https://www.csuchico.edu/freespeech/_assets/documents/access/pincus---discrimination-definitions.pdf |url-status=live |access-date=10 Apr 2026 |website=csuchico.edu}}</ref><ref>{{Cite web |last=Lowery |first=Mark |date=1 Feb 1995 |title=Denny's new deal ends 'blackout:' NDI agrees to buy up to 47 Denny's franchises. |url=https://www.thefreelibrary.com/Denny's+new+deal+ends+'blackout%3a'+NDI+agrees+to+buy+up+to+47+Denny's...-a016552945 |url-status=live |access-date=10 Apr 2026 |website=The Free Library}}</ref> Common tactics used during a blackout was denying service, prepayments, purchase requirements, additional fees, removal of free birthday meals, falsifying delays, back-room seating management, purposely rude service, closing the restaurant for a couple of hours, and in rare cases even locking out customers.<ref>{{Cite web |last=Kanso |first=Ali |last2=Levitt |first2=Steven |last3=Nelson |first3=Richard |date=10 Apr 2026 |title=Public Relations and Reputation Management in a Crisis Situation: How Denny’s Restaurants Reinvigorated the Firm’s Corporate Identity |url=https://www.researchgate.net/profile/Richard-Alan-Nelson/publication/279407605_Public_Relations_and_Reputation_Management_in_a_Crisis_Situation_How_Denny%27s_Restaurants_Reinvigorated_the_Firm%27s_Corporate_Identity/links/5999ca660f7e9b3edb17cb03/Public-Relations-and-Reputation-Management-in-a-Crisis-Situation-How-Dennys-Restaurants-Reinvigorated-the-Firms-Corporate-Identity.pdf?origin=publication_detail |url-status=live |access-date=10 Apr 2026 |website=Researchgate}}</ref><ref name=":10" /><ref name=":9" />Any employees found disobeying the blackout policy would be subsequently fired or disciplined.<ref name=":9" /><ref name=":10" />

===18 Teenagers required to prepay (''1991'')===
On 31 December, 18 teenagers were required to pay $2 for each person and bill fees before being served at a Denny's restaurant located in Jose, California. The company suspended pre-payment procedures and collaborated with [[wikipedia:NAACP|National Association for the Advancement of Colored People]] to improve diversity inclusion.<ref name=":0">{{Cite web |date=8 Apr 2026 |title=Case Study: Denny's Class Action Lawsuit |url=https://www.ou.edu/deptcomm/dodjcc/groups/02C2/Denny's.htm |url-status=live |archive-url=https://web.archive.org/web/20020818142210/https://www.ou.edu/deptcomm/dodjcc/groups/02C2/Denny's.htm |archive-date=18 Aug 2002 |access-date=8 Apr 2026 |website=ou.edu}}</ref> This eventually led to the original teenagers filing a lawsuit against Denny's.

===Secret Service lawsuit (''1993'')===
On 24 May, 6 black Secret Service agents filed a lawsuit in Maryland against Denny's after waiting an hour for service, resulting in over 4,000 complaints from customers.<ref>{{Cite web |last=Sielick |first=Jim |date=24 May 1994 |title=Black Secret Service agents sue Denny's |url=https://www.upi.com/Archives/1993/05/24/Black-Secret-Service-agents-sue-Dennys/6603738216000/ |url-status=live |archive-url=https://web.archive.org/web/20250725013535/https://www.upi.com/Archives/1993/05/24/Black-Secret-Service-agents-sue-Dennys/6603738216000/ |archive-date=25 Jul 2025 |access-date=9 Apr 2026 |website=UPI}}</ref><ref>{{Cite web |date=9 Apr 2026 |title=Denny's & Racism These Issues Will Not Go Over Easy |url=https://mdcbowen.org/p2/bh/badco/dennysgbu.pdf |url-status=live |access-date=9 Apr 2026 |website=Mdcbowen}}</ref><ref name=":11" /> On 1 April, 21 secret service agents went to Denny's in Annapolis to prepare for a speech by president Clinton on 7:30 am. Upon arrival, they claimed the waitress denied service numerous times due to their race after seeing their white-collegues and another white family be seated and served in 10 minutes. When the group plan to leave around 8:25 am, the waitress served the black service agents with food, however they had to decline due to time constraints.<ref name=":1">{{Cite web |last=Journal |first=Herald |date=9 Apr 2026 |title=Denny's fires manager; agents sue |url=https://eu.goupstate.com/story/news/1993/05/25/denny39s-fires-manager-agents-sue/29556371007/ |url-status=live |archive-url=https://web.archive.org/web/20260409191457/https://www.goupstate.com/story/news/1993/05/25/denny39s-fires-manager-agents-sue/29556371007/ |archive-date=9 Apr 2026 |access-date=9 Apr 2026 |website=Groupstate}}</ref><ref>{{Cite web |date=25 May 1993 |title=DENNY'S ACCUSED OF BIAS MANAGER FIRED AFTER COMPLAINT |url=https://scholar.lib.vt.edu/VA-news/ROA-Times/issues/1993/rt9305/930525/05250162.htm |url-status=live |archive-url=https://web.archive.org/web/20191114140747/https://scholar.lib.vt.edu/VA-news/ROA-Times/issues/1993/rt9305/930525/05250162.htm |archive-date=14 Nov 2019 |access-date=9 Apr 2026 |website=The Roanoke Times}}</ref> In response, the company fired the manager and released a statement alleging the incident was a service issue and will be investigated by a third party. <blockquote>"While initial findings point to a problem of slow service and not racial bias, the company is seeking an independent third party to help investigate the incident on April 1 involving six Secret Service agents."<ref>{{Cite web |date=25 May 1993 |title=Black Agents Sue Denny's |url=https://www.nytimes.com/1993/05/25/us/black-agents-sue-denny-s.html |url-status=live |access-date=8 Apr 2026 |website=New York Times}}</ref><ref name=":1" /></blockquote>

===Settlement Agreement involving numerous discrimination complaints (''1994'')===
On 24 May Denny's reached a $46 million settlement that includes the 6 service agents, Californian customers, and additional customers later added on in the suit.<ref>{{Cite web |last=Smith |first=Eric |date=1 Apr 1996 |title=Not paid in full: Denny's mails out checks totaling $46 million to customers claiming discrimination. |url=https://www.thefreelibrary.com/Not+paid+in+full%3A+Denny%27s+mails+out+checks+totaling+%2446+million+to...-a018132744 |url-status=live |archive-url=https://web.archive.org/web/20250725095911/https://www.thefreelibrary.com/Not+paid+in+full%3A+Denny's+mails+out+checks+totaling+%2446+million+to...-a018132744 |archive-date=25 Jul 2025 |access-date=9 Apr 2026 |website=The Free Library}}</ref><ref>{{Cite web |last=Kirkland |first=Michael |date=24 May 1994 |title=Denny's to settle bias suits |url=https://www.upi.com/Archives/1994/05/24/Dennys-to-settle-bias-suits/2192769752000/ |url-status=live |access-date=9 Apr 2026 |website=UPI}}</ref> The settlement agreement compensated the 6 service agents $35,000 each and 12 other individuals named in the lawsuit $15,000 each, 18 individuals in California receiving $25,000 each, and distributing $28 million for around 300,000 customers.<ref>{{Cite web |date=9 Nov 2025 |title=(1998) DENNY'S RACISM SCANDAL: "Inside the Forced Sensitivity Training" |url=https://www.youtube.com/watch?v=u6zznf5648o |url-status=live |access-date=9 Apr 2026 |website=Youtube}}</ref> Additionally, the company also agreed to pay $450,000 to various school and non-profit organizations.<ref>{{Cite web |last=Fletcher |first=Michael |date=25 May 1994 |title=6 black Secret Service agents to share in settlement of Denny’s bias suit |url=https://www.baltimoresun.com/1994/05/25/6-black-secret-service-agents-to-share-in-settlement-of-dennys-bias-suit/ |url-status=dead |archive-url=https://web.archive.org/web/20250628143911/https://www.baltimoresun.com/1994/05/25/6-black-secret-service-agents-to-share-in-settlement-of-dennys-bias-suit/ |archive-date=28 Jun 2025 |access-date=9 Apr 2026 |website=The Baltimore Sun}}</ref><ref>{{Cite web |date=25 May 1994 |title=BIAS SETTLEMENT A RECORD |url=https://scholar.lib.vt.edu/VA-news/ROA-Times/issues/1994/rt9405/940525/05250167.htm |url-status=live |archive-url=https://web.archive.org/web/20190321183517/https://scholar.lib.vt.edu/VA-news/ROA-Times/issues/1994/rt9405/940525/05250167.htm |archive-date=21 Mar 2019 |access-date=9 April 2026 |website=The Roanoke Times}}</ref>

===Asian American claim (''1997'')===
Around April, 6 Asian American students sued Denny's after allegedly being denied service and succumbing injuries due to their race.<ref>{{Cite web |date=5 Sep 1997 |title=Prosecutor Casts Doubt On Denny's Bias Case |url=https://www.nytimes.com/1997/09/05/nyregion/prosecutor-casts-doubt-on-denny-s-bias-case.html |url-status=live |access-date=9 Apr 2026 |website=The New York Times}}</ref> They claim after waiting for 30 minutes for service and asking why they weren't seated, they were escorted out the restaurant by 2 guards at Denny's and subsequently attacked and filed racial slurs at the group.<ref name=":2">{{Cite web |date=29 Mar 2007 |title=Denny’s Incident: 10 Year Remembrance |url=https://rememberdennys.blogspot.com/ |url-status=live |access-date=9 Apr 2026 |website=Rememberdennys}}</ref>Denny responded by firing and disciplining some employees while sharing anger and disgust over the incident, with back then Denny's president John Romandetti expressing "deep regret".<ref>{{Cite web |date=23 Aug 1997 |title=Students accuse Denny's of bias |url=https://www.tampabay.com/archive/1997/08/23/students-accuse-denny-s-of-bias/ |url-status=live |access-date=9 Apr 2026 |website=Tampa Bay Times}}</ref> The lawsuit was eventually dismissed due to lack of evidence and legal basis, citing the event was likely a political stunt.<ref name=":2" />

===Seven Arab Americans discrimination (''2005'')===
Around April, 7 Arab American filed a $28 million lawsuit against Denny's franchisee Restaurant Collection Inc, and manager Eduardo Ascano seeking compensation of $4 million for each affected individual involved.<ref>{{Cite web |date=28 Apr 2005 |title=Seven Arab Americans sue Denny's owner alleging discrimination |url=https://www.wistv.com/story/3273583/seven-arab-americans-sue-dennys-owner-alleging-discrimination/ |url-status=live |access-date=9 Apr 2026 |website=WIS10}}</ref><ref>{{Cite web |date=28 Apr 2005 |title=Denny’s target of $28 million bias lawsuit |url=https://www.nbcnews.com/id/wbna7670798 |url-status=live |access-date=8 Apr 2026 |website=NBC News}}</ref> The lawsuits claims around 11 January at 2 am they went to Denny's and waited an hour for food service. When one of the individuals ask the manager about the order, the manager replied with "Bin Laden is the manager of the kitchen" and "Bin Laden is in charge." When asked again by another individual, the manager reportedly told employees to cancel the order. Later, the manager instructed the group to leave saying "We don’t serve bin Ladens here! You guys, out!" after being asked why reference the name bin Laden. While being escorted out, police dinning at the location threaten the group to leave.<ref>{{Cite web |date=28 Apr 2005 |title=Arab Americans sue Florida Denny's location for discrimination |url=https://eu.goupstate.com/story/news/2005/04/28/arab-americans-sue-florida-dennys-location-for-discrimination/29755841007/ |url-status=live |access-date=9 Apr 2026 |website=GoUpstate}}</ref><ref>{{Cite web |date=28 Apr 2005 |title=Seven Arab Americans Sue Denny’s Owner Alleging Discrimination |url=https://www.amren.com/news/2005/04/seven_arab_amer/ |url-status=live |access-date=9 Apr 2026 |website=American Renaissance}}</ref>

The police department and Denny's manager didn't release a public response, however Denny's franchisee Restaurant Collection Inc owner Alfonso Fernandez released the following statement alleging the inci 10 August, Elijah Henderson and 25 black church members entered a Ddent didn't happen. <blockquote>''"We are truly committed to treating all of our guests with respect, and we take every guest concern seriously. These allegations of discrimination were immediately and thoroughly investigated by an independent, outside agency that found no evidence whatsoever to support the guests' claims."''<ref>{{Cite web |date=12 Jan 2009 |title=Racist Remark Denny's discrimination |url=https://www.youtube.com/watch?v=gzAbP8kqND0 |url-status=live |access-date=9 Apr 2026 |website=Youtube}}</ref></blockquote>

===Black couple repeatedly asked to prepay (''2014'')===
On 7 May, black couple named Renee Hebert and Henry William entered into a Denny's restaurant located in Koreatown to place an $80 order, however the manager repeatedly asked the couple to prepay over concerns for the amount of food ordered and fear of [[wikipedia:Dine_and_dash|dine and dashing]] from previous customers. [https://www.youtube.com/watch?v=x-uDZS7BZf4 This resulted in the couple being frustrated and boxing their food before leaving the restaurant].<ref>{{Cite web |date=29 Jan 2016 |title=New Video Shows Blacks Forced to Prepay for Meal at Los Angeles Denny’s |url=https://eurweb.com/new-video-shows-blacks-forced-prepay-meal-los-angeles-dennys/ |url-status=live |archive-url=https://web.archive.org/web/20260410031749/https://eurweb.com/new-video-shows-blacks-forced-prepay-meal-los-angeles-dennys/ |archive-date=10 Apr 2026 |access-date=9 Apr 2026 |website=eurweb}}</ref><ref name=":3">{{Cite web |date=9 Feb 2016 |title=Discriminated black couple settled case against racist Denny's restaurant |url=https://www.lawyerherald.com/articles/32139/20160209/discriminated-black-couple-settled-case-against-racist-dennys-restaurant.htm |url-status=live |access-date=9 Apr 2026 |website=Lawyer Herald}}</ref><ref name=":4">{{Cite web |date=3 Feb 2016 |title=Lawsuit Claims Black Customers Asked to ‘Prepay' at Denny's |url=https://www.nbclosangeles.com/news/national-international/dennys-lawsuit-racism-claim-koreatown/83718/ |url-status=live |access-date=9 Apr 2026 |website=NBC}}</ref> The couple would later file a lawsuit against Denny's and its branch manager late August 2014.<ref name=":3" /><ref>{{Cite web |last=Jackson |first=Hillary |date=2 Feb 2016 |title=Did Koreatown Denny’s manager force black couple to pay in advance because of their race? |url=https://mynewsla.com/crime/2016/02/02/did-koreatown-dennys-manager-force-black-couple-pay-in-advance-because-of-their-race/ |url-status=live |access-date=9 Apr 2026 |website=mynews LA}}</ref> During one testimony on 3 February 2016, a white customer testified the company actions being motivated by racism, saying he was never asked to prepay.<ref name=":4" /><ref name=":5">{{Cite web |last=Austin |first=Paige |date=4 Feb 2016 |title=Denny's Settles with Black Couple Told to Pay for Meal in Advance |url=https://patch.com/california/hollywood/dennys-settles-black-couple-told-pay-meal-advance-0 |url-status=live |access-date=9 Apr 2026 |website=Patch}}</ref><ref>{{Cite web |last=Lawson |first=Ben |date=5 Feb 2016 |title=Denny's Settles Los Angeles Racial Discrimination Lawsuit |url=https://www.scrippsnews.com/us-news/denny-s-settles-los-angeles-racial-discrimination-lawsuit |url-status=live |access-date=9 Apr 2026 |website=Scripps News}}</ref> Soon after the testimony, the case reach a undisclosed settlement agreement.<ref>{{Cite web |date=10 Feb 2016 |title=Denny’s Couple Reaches Mid Trial Settlement in Discrimination Case |url=https://lasentinel.net/dennys-couple-reaches-mid-trial-settlement-in-discrimination-case.html |url-status=live |access-date=9 Apr 2026 |website=Sentinel}}</ref><ref name=":4" /><ref name=":5" /><ref>{{Cite web |last=Sklar |first=Debbie |date=4 Feb 2016 |title=Denny’s settles black couple’s discrimination lawsuit |url=https://mynewsla.com/crime/2016/02/04/dennys-settles-black-couples-discrimination-lawsuit/ |url-status=live |access-date=9 Apr 2026 |website=Mynews LA}}</ref>

===LGBTQ group faced discrimination slurs from management (''2015'')===
On 2 February, 7 customers involved in LGBTQ group Deming Pride filed a discrimination charge complaint against Denny for discrimination. The lawsuit claims after the annual Deming Pride pageant around summer 2014, several customers went to Denny's only to be denied service for a hour. When a transgender women asked an employee when they'll be served, they received homophobic slurs with ""f!ggt*s," "j$t*s" and "boy with t%ts". When the group addressed the situation to the manager, they were suggested to leave the restaurant and eat somewhere else. In the complaint, they ask for an apology letter and a $20,000 donation to Deming Pride.<ref>{{Cite web |date=2 Feb 2015 |title=LGBT Group Faces Discrimination at Deming, NM Denny's |url=https://www.youtube.com/watch?v=Z7jQCjPyWjM |url-status=live |access-date=9 Apr 2026 |website=Youtube}}</ref><ref>{{Cite web |last=McCoy |first=Micah |date=2 Feb 2015 |title=Kicked Out of Denny's for Being Gay |url=https://www.aclu-nm.org/en/news/kicked-out-dennys-being-gay |url-status=dead |archive-url=https://web.archive.org/web/20210424203915/https://www.aclu-nm.org/en/news/kicked-out-dennys-being-gay |archive-date=24 Apr 2021 |access-date=9 Apr 2026 |website=ACLU New Mexico}}</ref><ref>{{Cite web |last=McCoy |first=Micah |date=16 June 2015 |title=ACLU of New Mexico and Denny’s Franchisee Resolve Local Discrimination Complaint |url=https://www.aclu-nm.org/news/aclu-new-mexico-and-dennys-franchisee-resolve-local-discrimination-complaint/ |url-status=live |archive-url=https://web.archive.org/web/20260104163912/https://www.aclu-nm.org/news/aclu-new-mexico-and-dennys-franchisee-resolve-local-discrimination-complaint/ |archive-date=4 Jan 2026 |access-date=9 Apr 2026 |website=ACLU New Mexico}}</ref>

On 16 June, the case was resolved and dropped, with Denny's agreeing to provided employees more training towards non-discrimination practices, donate $13,000 to Deming Pride, affirm discrimination policies comply with state law, and provide #3,250 to one customer. Denny's responded to the settlement stating;<blockquote>''“Denny’s does not tolerate any discrimination in our organization, and we take any claims to the contrary very seriously. While we disagree with the specifics of the incident, our priority is on ensuring our guests are heard and therefore we worked diligently with Deming Pride and the ACLU of New Mexico to reach this resolution for all. We wish the best for our guests who were involved in this case.”''</blockquote>Additionally, plaintiff attorney Brian Moore gave a statement sharing some relief and praising the company. <blockquote>“We are very pleased to have resolved this matter for our clients. It is clear to us that Denny’s is committed to ensuring that all people are welcomed in their restaurants.”</blockquote>

===Customer witness discrimination at Denny's ''(2017)''===
[[File:Denny's 2017 statement release.jpg|thumb|2017 statement release]]
On 27 September, white customer Palmer Pellham in a now deleted [[Facebook]] post alleged the company discriminated against a group of 4 African American customers after witnessing the group wait 10 minutes to be seated and soon after being asked by a waitress to prepay to receive service due to several customers [[wikipedia:Dine_and_dash|dine and dashing.]]<ref>{{Cite web |last=Kekatos |first=Mary |date=2 Oct 2017 |title=Customers accuse Denny's waitress and manager of racism after asking a group of African-American men to pay for their food in advance |url=https://www.dailymail.co.uk/news/article-4939794/Denny-s-waitress-manager-accused-racism.html |url-status=live |access-date=10 Apr 2026 |website=DailyMail}}</ref>Palmer Pellham asserts several white customers were seated and served immediately, adding only two tables were occupied with the rest being avalaible.<ref>{{Cite web |date=2 Oct 2017 |title=Employees fired at Federal Way Denny’s over treatment of black customers |url=https://www.federalwaymirror.com/2017/10/02/employees-fired-at-federal-way-dennys-over-treatment-of-black-customers/ |url-status=live |access-date=10 Apr 2026 |website=Federal Way Mirror}}</ref><ref>{{Cite web |date=1 Oct 2017 |title=Nation Patron Accuses Denny’s Waitress, Manager Of Racial Discrimination |url=https://newsone.com/3750437/dennys-racial-discrimination/ |url-status=live |access-date=9 Apr 2026 |website=Newsone}}</ref> On 30 September, Denny's released a statement on [[Facebook]] apologizing for the incident and firing the involved employees.<ref>{{Cite web |last=Wilson |first=Maggie |date=30 Sep 2017 |title=Customer shames waitress, manager for racism at Federal Way Denny's |url=http://www.kiro7.com/news/local/customer-shames-waitress-manager-for-racism-at-federal-way-dennys/617445767 |url-status=dead |archive-url=https://web.archive.org/web/20171001221708/http://www.kiro7.com/news/local/customer-shames-waitress-manager-for-racism-at-federal-way-dennys/617445767 |archive-date=1 Oct 2017 |access-date=10 Apr 2026 |website=Kiro7}}</ref>

===Church members denied entry to restaurant (''2018'')===
On 10 August, Elijah Henderson and 25 black church members entered a Denny's restaurant and upon entry were denied service after a waitress told the group they couldn't be served due to being understaffed with one chef and cashier. In the process of leaving Denny's, Elijah Henderson noticed a white family being served and seated, after which he posted the incident on [[Facebook]]. Soon after the incident and media attention, Denny's released an apology and announced termination of the employee.<ref>{{Cite web |date=13 Aug 2018 |title=Florida Denny’s Turns Away Black Churchgoers And Forced To Apologize |url=https://newsone.com/3821715/dennys-floridia-black-church/ |url-status=live |access-date=9 Apr 2026 |website=Newsone}}</ref><ref>{{Cite web |date=15 Aug 2018 |title=Denny’s Restaurant Refused to Serve Black Church Group Because They Were “Understaffed” |url=https://blacknews.com/news/dennys-restaurant-refused-to-serve-black-church-group-understaffed-discrimination/ |url-status=live |access-date=10 Apr 2026 |website=BlackNews}}</ref><ref>{{Cite web |last=Berger |first=Tia |date=13 Aug 2018 |title=Denny’s Issues Apology to Florida Man and His Group After Refusing Them Service |url=https://atlantablackstar.com/2018/08/13/dennys-issues-apology-to-florida-man-and-his-group-after-refusing-them-service/ |url-status=live |access-date=10 Apr 2026 |website=Atlanta Black Star}}</ref> <blockquote>''“We were shocked by the unacceptable experience our guests received recently at our Lake City, Florida, location, and sincerely apologize. We simply do not tolerate discrimination of any kind in our restaurants.”''<ref>{{Cite web |date=10 Aug 2018 |title=Denny's apologizes for turning away group of black customers in Lake City |url=https://www.youtube.com/watch?v=JCNzq2dB0sc |url-status=live |access-date=10 Apr 2026 |website=Yotube}}</ref></blockquote>

===Trucker drivers denied service and escorted out of Denny's (''2023―present'')===
On 13 August, two customers went to a Denny's restaurant located in Sioux Falls. The Individuals was given a menu and orange juice before waiting 15 minutes while the waitress served other customers and perform other tasks.<ref name=":6">{{Cite web |last=Wright |first=Bruce |date=31 Aug 2023 |title=Video Shows Denny’s Call Cops On Black Men Who White Waitress ‘Refused To Serve’ In South Dakota Restaurant |url=https://newsone.com/4694877/dennys-video-black-men-refused-service/ |url-status=live |access-date=8 Apr 2026 |website=Newsone}}</ref> When one of them told the waitress they're ready to order, the waitress responded with “I don’t appreciate you yelling at me, I don’t need you people calling me over to this table," however the customers claim they didn't yell at the employees.<ref name=":7">{{Cite web |last=McNair |first=Sharelle |date=7 Sep 2023 |title=Black While Eating: Black Truckers Racially Profiled and Denied Service at South Dakota Denny’s |url=https://www.blackenterprise.com/black-truckers-racially-profiled-and-denied-service-at-south-dakota-dennys/ |url-status=live |access-date=9 Apr 2026 |website=Black Enterprise}}</ref>
[[File:Denny's 2023 statement release.png|thumb|2023 statement release ]]
The waitress then snatched the menus and threatened to call the police if they didn't leave.<ref name=":6" /><ref name=":7" /> When the customers refused to leave and have wanted to file a complaint, the employee refused to give their name and said there was no manager on duty.<ref name=":6" /> Eventually, the customers left and soon after contacted Denny's corporate office, however receiving no response.<ref name=":7" /> It wasn't until posting it on [[TikTok|Tiktok]] where it became viral, prompting Denny's to issue a statement declaring their commitment to "culture of inclusion and service" along with terminating the employee and apologizing to affected customers.<ref>{{Cite web |date=13 Sep 2023 |title=EXCLUSIVE: Denny's Coverup & 911 Call Exposed In Racist Incident Against Black Truckers |url=https://www.youtube.com/watch?v=mAM82ARwYKg |url-status=live |access-date=9 Apr 2026 |website=Youtube}}</ref><ref>{{Cite web |last=Weisberger |first=Jason |date=6 Sep 2023 |title=Denny's fires server for refusing service to Black customers |url=https://boingboing.net/2023/09/06/dennys-fires-server-for-refusing-service-to-black-customers.html |url-status=live |access-date=9 Apr 2026 |website=Boing Boing}}</ref> On 16 July 2025, the two individuals filed a class action lawsuit against Denny's,WKS Restaurant Corp, Sunrise Restaurants, LLC, Pilot Flying J Center, Anne Fletcher and Michael Fletcher over violating the [[wikipedia:Civil_Rights_Act_of_1964|Civil Rights Act of 1964]], seeking up to $4 million in damages.<ref>{{Cite web |last=Patton |first=Wimberly |date=23 Jul 2025 |title=Team drivers suing Denny’s after they were refused service |url=https://cdllife.com/2025/team-drivers-suing-dennys-after-they-were-refused-service/ |url-status=live |access-date=8 Apr 2026 |website=CDLLIFE}}</ref><ref>{{Cite web |last=Sieder |first=Jill |date=18 Jul 2025 |title=‘Don’t Need You People Calling Me Over to This Table’: Denny’s Waitress Refused to Serve Black Truckers Then Had Cops Called on Them; Now They’re Suing the Company for $4 Million |url=https://atlantablackstar.com/2025/07/18/black-truck-drivers-who-were-allegedly-denied-service-sue/ |url-status=live |access-date=10 Apr 2026 |website=Atlanta Black Star}}</ref> The lawsuit is still in legal proceeding and has yet to be resolved as of April 2026.

===Five women denied service over flickering lights (''2025―present'')===
On 5 November, Five black women would file a class action lawsuit against Denny's and franchisee Gills Bloomsburg Inc over violations of the [[wikipedia:Civil_Rights_Act_of_1866|Civil Rights Act of 1866]](Section 1981), [[wikipedia:Civil_Rights_Act_of_1964|Civil Rights Act of 1964]] (Title 2) and Pennsylvania Human Relations Act.<ref name=":8">{{Cite web |date=9 Apr 2026 |title=UNITED STATES DISTRICT COURT MIDDLE DISTRICT OF PENNSYLVANIA |url=https://atlantablackstar.com/wp-content/uploads/2025/11/Bonhomme-et-al-vs-Dennys-Inc.-et-al_Complaint_11.05.25.pdf |url-status=live |access-date=9 Apr 2026 |website=Atlanta Black Star}}</ref> The lawsuit alleges on 14 January 2024, 5 women attempted to dine at Denny's only to be soon after denied service and seating due to the lights flickering, however only a few minutes later when one women needed to use the restroom, the group saw several white customers enjoying their meals with no lights flickering, after which one female began recording and later posting it on [[TikTok]].<ref>{{Cite web |last=Thornton |first=Cedric |date=30 Nov 2025 |title=Denny’s In Pennsylvania Sued By 5 Black Women For Racial Discrimination |url=https://www.blackenterprise.com/5-black-women-sue-dennys-discrimination/ |url-status=live |access-date=8 Apr 2026 |website=Black Enterprise}}</ref> Soon after the post, Denny's vice president Chioke Elmore contacted one female involved, however the plaintiff claim it was an attempt at gaslighting with Chioke Elmore saying" I look like you and I wouldn’t want to work here if they didn’t want people like us to eat here" and soon after offering one free meal at Denny's.<ref name=":8" /><ref>{{Cite web |last=Sieder |first=Jill |date=14 Nov 2025 |title=‘Stop Them Before They Come In’: Black Women Denied Service at Denny’s While White Customers Serenely Enjoyed Their Omelets, Lawsuit Says |url=https://atlantablackstar.com/2025/11/14/dennys-while-white-customers-serenely-enjoyed-their-omelets/ |url-status=live |archive-url=https://web.archive.org/web/20260102002141/https://atlantablackstar.com/2025/11/14/dennys-while-white-customers-serenely-enjoyed-their-omelets/ |archive-date=2 Jan 2026 |access-date=8 Apr 2026 |website=Atlanta Black Star}}</ref> The lawsuit is still in legal proceeding and has yet to be resolved as of April 2026.

==See also==

*[[IHOP]]
*[[Waffle House]]
*[[Shoney's]]

==References==
{{Reflist}}
[[Category:{{PAGENAME}}]]

Applebee's

2026-04-13T03:42:10Z

SquidthePlummer: almost

{{CompanyCargo
| Founded = 19 November 1980
| Industry = Food
| Logo = Applebee's logo.png
| ParentCompany = Dine Brands
| Type = Subsidiary
| Website = https://www.applebees.com/
| Description = A restaurant chain focused on casual dining service
| CompanyAlias = Applebee's
}}

'''{{Wplink|Applebee's|Applebee's Restaurants LLC}}''' is an American company that's operates and owns restaurant chain Applebee's Neighborhood Grill + Bar. It became an subsidiary to Dine Brands after a $2.1 billion acquisition deal between '''[[IHOP]]''' on 29 November 2007.

==Consumer-impact summary==

===Disclosure Accessibility===
The company provides confusing language or very vague answers towards certain data collection practices. Separated in categories of Personal Information (PI) it describes collection of personal information as Identifiers, inferences drawn from other PI. PI as identifiers and under California Customer Records statute (Cal. Civ. Code §1798.80(e)).<ref>{{Cite web |date=1 Jan 2025 |title=California Code, Civil Code - CIV § 1798.80 |url=https://codes.findlaw.com/ca/civil-code/civ-sect-1798-80/ |url-status=live |access-date=12 Apr 2026 |website=FindLaw}}</ref><ref>{{Cite web |date=29 Dec 2025 |title=Civil Code section 1798.80 |url=https://california.public.law/codes/civil_code_section_1798.80 |url-status=live |access-date=12 Apr 2026 |website=California.public.law}}</ref>

===User Freedom===
For users living in California, they can request deletion, notice, access, and correct personal data via phone number or form, however it may require fees depending the users ''"excessive or repetitive"'' requests and additional collection of personal information for identification purposes.

===User Privacy===
Collects personal data that includes social security number, name, signature, physical characteristics or description, address, phone number, passport number, driver license and/or state identification number, insurance policy number, education, financial information, medical information, and health insurance information. The company shares data between other companies, third party service providers, Dine brands affiliates and franchisees.

===Business Model===
The company franchisees locations and serve primarily salads, chicken, burgers, and their signature dish item riblets.

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Data breach (''2018'')===
RMH Franchise, a company that operated Applebee's [[wikipedia:Point_of_sale|Point of sale systems]], announced on 2 March,<ref name=":0">{{Cite web |date=2 Mar 2018 |title=Notice of Data Incident |url=https://www.rmhfranchise.com/dataincident/ |url-status=dead |archive-url=https://web.archive.org/web/20180307084003/https://www.rmhfranchise.com/dataincident/ |archive-date=7 Mar 2018 |access-date=12 Apr 2026 |website=RMH Franchise}}</ref>167 locations were affected with malware on its point of sale systems that contained customers name, credit or debit card numbers, expiration dates and card verification codes.<ref>{{Cite web |last=Paganini |first=Pierluigi |date=5 Mar 2018 |title=Applebee restaurants suffered payment card breach |url=https://securityaffairs.com/69877/data-breach/applebee-payment-card-breach.html |url-status=live |access-date=11 Apr 2026 |website=Securityaffairs}}</ref><ref name=":0" /> RMH Franchise first discovered on 13 February and later prompted an investigation that highlights between 6 December through 2 January 2018 malware was prominent in numerous locations,<ref>{{Cite web |last=Kovacs |first=Eduard |date=5 Mar 2018 |title=Payment Card Breach Hits Some Applebee’s Restaurants |url=https://www.securityweek.com/payment-card-breach-hits-some-applebees-restaurants/ |url-status=live |access-date=12 Apr 2026 |website=Securityweek}}</ref> with earliest instances being from 23 November.<ref>{{Cite web |last=Klein |first=Danny |date=12 Apr 2026 |title=More than 160 Applebee’s Hit with Security Breach |url=https://www.fsrmagazine.com/growth/chain-restaurants/more-160-applebees-hit-security-breach/ |url-status=live |access-date=12 Apr 2026 |website=Fsr}}</ref><ref name=":0" />

===Failure to provide equal access to individuals with disabilities (''2019)''===
<ref>{{Cite web |last=Humeniuk |first=Seth |date=13 Sep 2019 |title=Applebee’s Parking Lots Not Wheelchair-Accessible, Discriminate Against Disabled Customers, According to Class Action |url=https://www.classaction.org/news/applebees-parking-lots-not-wheelchair-accessible-discriminate-against-disabled-customers-according-to-class-action |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref>

<ref>{{Cite web |last=Rizzi |first=Corrado |date=25 Feb 2019 |title=Applebee’s Hit with ADA Class Action Over Allegedly Inaccessible Seating in Bar Areas |url=https://www.classaction.org/news/applebees-hit-with-ada-class-action-over-allegedly-inaccessible-seating-in-bar-areas |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref>

<ref>{{Cite web |last=Abbas |first=Nadia |date=26 Mar 2019 |title=Wisconsin Applebee’s Franchisee Facing ADA Suit Over Alleged Parking Lot Slopes |url=https://www.classaction.org/news/wisconsin-applebees-franchisee-facing-ada-suit-over-alleged-parking-lot-slopes |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref>

<ref>{{Cite web |last=Humeniuk |first=Seth |date=13 Dec 2019 |title=Class Action: Applebee’s Failed to Provide Accessible Bar Area Seating to Disabled Customers |url=https://www.classaction.org/news/class-action-applebees-failed-to-provide-accessible-bar-area-seating-to-disabled-customers |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref>

===AI voice ordering systems collecting users data without consent (''2022'')===
On 24 August, Applebee's was involved in a lawsuit field by plaintiffs April Powell, Elizabeth Boscoianu, Kevin Harris, and Michelle Gilliam over violating the [[wikipedia:Biometric_Information_Privacy_Act|Biometric Information Privacy Act]] by unlawfully collecting voiceprints of Illinois consumers.<ref name=":1">{{Cite web |last=Rizzi |first=Corrado |date=26 Aug 2022 |title=Applebee’s, Red Lobster, Other Restaurants Hit with Biometric Privacy Suit in Illinois Over AI Voice Ordering Systems |url=https://www.classaction.org/news/applebees-red-lobster-other-restaurants-hit-with-biometric-privacy-suit-in-illinois-over-ai-voice-ordering-systems |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref><ref>{{Cite web |date=29 Aug 2022 |title=Applebees, Chipotle, other restaurants face class action alleging automated voice ordering technology data privacy violations |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/applebees-chipotle-other-restaurants-face-class-action-alleging-automated-voice-ordering-technology-data-privacy-violations/ |url-status=live |access-date=12 Apr 2026 |website=Top Class Actions}}</ref> It claims around 2021 Applebee's, along with several other companies, installed AI voice order systems through SYNQ3.<ref name=":1" /> The case was dismissed on 3 October 2022.<ref>{{Cite web |date=12 Apr 2026 |title=Guy-Powell, April, et al. v. Applebee's Restaurants LLC, et al. |url=https://www.docketalarm.com/cases/Illinois_State_Cook_County_Circuit_Court/2022-CH-08365/Guy-Powell_April_et_al._v._Applebee%27s_Restaurants_LLC_et_al/ |url-status=live |access-date=12 Apr 2026 |website=Docketalarm}}</ref>

===Secretly adding hidden service fees (''2024'')===
On 1 August, Michelle Clark filed a lawsuit against Applebee's and its parent company Dine Brands over violating the [[wikipedia:California_Consumers_Legal_Remedies_Act|California’s Consumers Legal Remedies Act]](Cal. Civ. Code §§ 1750), California’s False Advertising Law(Cal. Bus. & Prof. Code §§ 17500), and [[wikipedia:California_Unfair_Competition_Law|California’s Unfair Competition Law]](Cal. Bus. & Prof. Code §§ 17200).<ref name=":2">{{Cite web |last=Rizzi |first=Corrado |date=5 Aug 2024 |title=Applebee’s Lawsuit Claims Service Fee is ‘Carefully Concealed’ in Online Delivery Receipts |url=https://www.classaction.org/news/applebees-lawsuit-claims-service-fee-is-carefully-concealed-in-online-delivery-receipts |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref> Michelle claims Applebee's website and mobile app deceive customers by not listing the hidden 11% service fee when customers browse menu items or at checkout, only being visible at the final page before purchase; however noting that it's lack transparency on the intended purpose of the service fee.<ref name=":2" /> On the purchasing page, it adds the service fee no longer being visible, and instead grouped into a single fee titled "custom fee".<ref name=":2" /> The lawsuit is still in legal proceeding and has yet to be resolved as of April 2026.<ref>{{Cite web |date=12 Apr 2026 |title=Applebee’s Delivery Orders |url=https://truthinadvertising.org/class-action/applebees-delivery-orders/ |url-status=live |access-date=12 Apr 2026 |website=TruthinAdvertising}}</ref>

==See also==

*[[Waffle House]]
*[[TreeHouse Foods]]
*[[Olive Garden]]

==References==
{{Reflist}}
[[Category:{{PAGENAME}}]]

Applebee's

2026-04-13T03:41:25Z

SquidthePlummer: hope i did it right. added wplink, category change, and reflists

{{CompanyCargo
| Founded = 19 November 1980
| Industry = Food
| Logo = Applebee's logo.png
| ParentCompany = Dine Brands
| Type = Subsidiary
| Website = https://www.applebees.com/
| Description = A restaurant chain focused on casual dining service
| CompanyAlias = Applebee's
}}

''''{{Wplink|Applebee's|Applebee's Restaurants LLC}}''' is an American company that's operates and owns restaurant chain Applebee's Neighborhood Grill + Bar. It became an subsidiary to Dine Brands after a $2.1 billion acquisition deal between '''[[IHOP]]''' on 29 November 2007.

==Consumer-impact summary==

===Disclosure Accessibility===
The company provides confusing language or very vague answers towards certain data collection practices. Separated in categories of Personal Information (PI) it describes collection of personal information as Identifiers, inferences drawn from other PI. PI as identifiers and under California Customer Records statute (Cal. Civ. Code §1798.80(e)).<ref>{{Cite web |date=1 Jan 2025 |title=California Code, Civil Code - CIV § 1798.80 |url=https://codes.findlaw.com/ca/civil-code/civ-sect-1798-80/ |url-status=live |access-date=12 Apr 2026 |website=FindLaw}}</ref><ref>{{Cite web |date=29 Dec 2025 |title=Civil Code section 1798.80 |url=https://california.public.law/codes/civil_code_section_1798.80 |url-status=live |access-date=12 Apr 2026 |website=California.public.law}}</ref>

===User Freedom===
For users living in California, they can request deletion, notice, access, and correct personal data via phone number or form, however it may require fees depending the users ''"excessive or repetitive"'' requests and additional collection of personal information for identification purposes.

===User Privacy===
Collects personal data that includes social security number, name, signature, physical characteristics or description, address, phone number, passport number, driver license and/or state identification number, insurance policy number, education, financial information, medical information, and health insurance information. The company shares data between other companies, third party service providers, Dine brands affiliates and franchisees.

===Business Model===
The company franchisees locations and serve primarily salads, chicken, burgers, and their signature dish item riblets.

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Data breach (''2018'')===
RMH Franchise, a company that operated Applebee's [[wikipedia:Point_of_sale|Point of sale systems]], announced on 2 March,<ref name=":0">{{Cite web |date=2 Mar 2018 |title=Notice of Data Incident |url=https://www.rmhfranchise.com/dataincident/ |url-status=dead |archive-url=https://web.archive.org/web/20180307084003/https://www.rmhfranchise.com/dataincident/ |archive-date=7 Mar 2018 |access-date=12 Apr 2026 |website=RMH Franchise}}</ref>167 locations were affected with malware on its point of sale systems that contained customers name, credit or debit card numbers, expiration dates and card verification codes.<ref>{{Cite web |last=Paganini |first=Pierluigi |date=5 Mar 2018 |title=Applebee restaurants suffered payment card breach |url=https://securityaffairs.com/69877/data-breach/applebee-payment-card-breach.html |url-status=live |access-date=11 Apr 2026 |website=Securityaffairs}}</ref><ref name=":0" /> RMH Franchise first discovered on 13 February and later prompted an investigation that highlights between 6 December through 2 January 2018 malware was prominent in numerous locations,<ref>{{Cite web |last=Kovacs |first=Eduard |date=5 Mar 2018 |title=Payment Card Breach Hits Some Applebee’s Restaurants |url=https://www.securityweek.com/payment-card-breach-hits-some-applebees-restaurants/ |url-status=live |access-date=12 Apr 2026 |website=Securityweek}}</ref> with earliest instances being from 23 November.<ref>{{Cite web |last=Klein |first=Danny |date=12 Apr 2026 |title=More than 160 Applebee’s Hit with Security Breach |url=https://www.fsrmagazine.com/growth/chain-restaurants/more-160-applebees-hit-security-breach/ |url-status=live |access-date=12 Apr 2026 |website=Fsr}}</ref><ref name=":0" />

===Failure to provide equal access to individuals with disabilities (''2019)''===
<ref>{{Cite web |last=Humeniuk |first=Seth |date=13 Sep 2019 |title=Applebee’s Parking Lots Not Wheelchair-Accessible, Discriminate Against Disabled Customers, According to Class Action |url=https://www.classaction.org/news/applebees-parking-lots-not-wheelchair-accessible-discriminate-against-disabled-customers-according-to-class-action |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref>

<ref>{{Cite web |last=Rizzi |first=Corrado |date=25 Feb 2019 |title=Applebee’s Hit with ADA Class Action Over Allegedly Inaccessible Seating in Bar Areas |url=https://www.classaction.org/news/applebees-hit-with-ada-class-action-over-allegedly-inaccessible-seating-in-bar-areas |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref>

<ref>{{Cite web |last=Abbas |first=Nadia |date=26 Mar 2019 |title=Wisconsin Applebee’s Franchisee Facing ADA Suit Over Alleged Parking Lot Slopes |url=https://www.classaction.org/news/wisconsin-applebees-franchisee-facing-ada-suit-over-alleged-parking-lot-slopes |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref>

<ref>{{Cite web |last=Humeniuk |first=Seth |date=13 Dec 2019 |title=Class Action: Applebee’s Failed to Provide Accessible Bar Area Seating to Disabled Customers |url=https://www.classaction.org/news/class-action-applebees-failed-to-provide-accessible-bar-area-seating-to-disabled-customers |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref>

===AI voice ordering systems collecting users data without consent (''2022'')===
On 24 August, Applebee's was involved in a lawsuit field by plaintiffs April Powell, Elizabeth Boscoianu, Kevin Harris, and Michelle Gilliam over violating the [[wikipedia:Biometric_Information_Privacy_Act|Biometric Information Privacy Act]] by unlawfully collecting voiceprints of Illinois consumers.<ref name=":1">{{Cite web |last=Rizzi |first=Corrado |date=26 Aug 2022 |title=Applebee’s, Red Lobster, Other Restaurants Hit with Biometric Privacy Suit in Illinois Over AI Voice Ordering Systems |url=https://www.classaction.org/news/applebees-red-lobster-other-restaurants-hit-with-biometric-privacy-suit-in-illinois-over-ai-voice-ordering-systems |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref><ref>{{Cite web |date=29 Aug 2022 |title=Applebees, Chipotle, other restaurants face class action alleging automated voice ordering technology data privacy violations |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/applebees-chipotle-other-restaurants-face-class-action-alleging-automated-voice-ordering-technology-data-privacy-violations/ |url-status=live |access-date=12 Apr 2026 |website=Top Class Actions}}</ref> It claims around 2021 Applebee's, along with several other companies, installed AI voice order systems through SYNQ3.<ref name=":1" /> The case was dismissed on 3 October 2022.<ref>{{Cite web |date=12 Apr 2026 |title=Guy-Powell, April, et al. v. Applebee's Restaurants LLC, et al. |url=https://www.docketalarm.com/cases/Illinois_State_Cook_County_Circuit_Court/2022-CH-08365/Guy-Powell_April_et_al._v._Applebee%27s_Restaurants_LLC_et_al/ |url-status=live |access-date=12 Apr 2026 |website=Docketalarm}}</ref>

===Secretly adding hidden service fees (''2024'')===
On 1 August, Michelle Clark filed a lawsuit against Applebee's and its parent company Dine Brands over violating the [[wikipedia:California_Consumers_Legal_Remedies_Act|California’s Consumers Legal Remedies Act]](Cal. Civ. Code §§ 1750), California’s False Advertising Law(Cal. Bus. & Prof. Code §§ 17500), and [[wikipedia:California_Unfair_Competition_Law|California’s Unfair Competition Law]](Cal. Bus. & Prof. Code §§ 17200).<ref name=":2">{{Cite web |last=Rizzi |first=Corrado |date=5 Aug 2024 |title=Applebee’s Lawsuit Claims Service Fee is ‘Carefully Concealed’ in Online Delivery Receipts |url=https://www.classaction.org/news/applebees-lawsuit-claims-service-fee-is-carefully-concealed-in-online-delivery-receipts |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref> Michelle claims Applebee's website and mobile app deceive customers by not listing the hidden 11% service fee when customers browse menu items or at checkout, only being visible at the final page before purchase; however noting that it's lack transparency on the intended purpose of the service fee.<ref name=":2" /> On the purchasing page, it adds the service fee no longer being visible, and instead grouped into a single fee titled "custom fee".<ref name=":2" /> The lawsuit is still in legal proceeding and has yet to be resolved as of April 2026.<ref>{{Cite web |date=12 Apr 2026 |title=Applebee’s Delivery Orders |url=https://truthinadvertising.org/class-action/applebees-delivery-orders/ |url-status=live |access-date=12 Apr 2026 |website=TruthinAdvertising}}</ref>

==See also==

*[[Waffle House]]
*[[TreeHouse Foods]]
*[[Olive Garden]]

==References==
{{Reflist}}
[[Category:{{PAGENAME}}]]

Category:Applebee's

2026-04-12T21:03:21Z

SquidthePlummer: add food and drink carg

[[Category:Food and drink companies]]

Applebee's

2026-04-12T21:03:00Z

SquidthePlummer: created Applebee's page, will fill rest of incidents later

{{CompanyCargo
| Founded = 19 Nov 1980
| Industry = Food
| Logo = Applebee's logo.png
| ParentCompany = Dine Brands
| Type = Subsidiary
| Website = https://www.applebees.com/
| Description = A restaurant chain focused on casual dining service
| CompanyAlias = Applebee's
}}

'''[[wikipedia:Applebee's|Applebee's Restaurants LLC]]''' is an American company that's operates and owns restaurant chain Applebee's Neighborhood Grill + Bar. It became an subsidiary to Dine Brands after a $2.1 billion acquisition deal between '''[[IHOP]]''' on 29 November 2007.

== Consumer-impact summary ==

=== Disclosure Accessibility ===
The company provides confusing language or very vague answers towards certain data collection practices. Separated in categories of Personal Information (PI) it describes collection of personal information as Identifiers, inferences drawn from other PI. PI as identifiers and under California Customer Records statute (Cal. Civ. Code §1798.80(e)).<ref>{{Cite web |date=1 Jan 2025 |title=California Code, Civil Code - CIV § 1798.80 |url=https://codes.findlaw.com/ca/civil-code/civ-sect-1798-80/ |url-status=live |access-date=12 Apr 2026 |website=FindLaw}}</ref><ref>{{Cite web |date=29 Dec 2025 |title=Civil Code section 1798.80 |url=https://california.public.law/codes/civil_code_section_1798.80 |url-status=live |access-date=12 Apr 2026 |website=California.public.law}}</ref>

=== User Freedom ===
For users living in California, they can request deletion, notice, access, and correct personal data via phone number or form, however it may require fees depending the users ''"excessive or repetitive"'' requests and additional collection of personal information for identification purposes.

=== User Privacy ===
Collects personal data that includes social security number, name, signature, physical characteristics or description, address, phone number, passport number, driver license and/or state identification number, insurance policy number, education, financial information, medical information, and health insurance information. The company shares data between other companies, third party service providers, Dine brands affiliates and franchisees.

=== Business Model ===
The company franchisees locations and serve primarily salads, chicken, burgers, and their signature dish item riblets.

== Incidents ==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:Applebee's|Applebee's category]].

=== Data breach (''2018'') ===
RMH Franchise, a company that operated Applebee's [[wikipedia:Point_of_sale|Point of sale systems]], announced on 2 March,<ref name=":0">{{Cite web |date=2 Mar 2018 |title=Notice of Data Incident |url=https://www.rmhfranchise.com/dataincident/ |url-status=dead |archive-url=https://web.archive.org/web/20180307084003/https://www.rmhfranchise.com/dataincident/ |archive-date=7 Mar 2018 |access-date=12 Apr 2026 |website=RMH Franchise}}</ref>167 locations were affected with malware on its point of sale systems that contained customers name, credit or debit card numbers, expiration dates and card verification codes.<ref>{{Cite web |last=Paganini |first=Pierluigi |date=5 Mar 2018 |title=Applebee restaurants suffered payment card breach |url=https://securityaffairs.com/69877/data-breach/applebee-payment-card-breach.html |url-status=live |access-date=11 Apr 2026 |website=Securityaffairs}}</ref><ref name=":0" /> RMH Franchise first discovered on 13 February and later prompted an investigation that highlights between 6 December through 2 January 2018 malware was prominent in numerous locations,<ref>{{Cite web |last=Kovacs |first=Eduard |date=5 Mar 2018 |title=Payment Card Breach Hits Some Applebee’s Restaurants |url=https://www.securityweek.com/payment-card-breach-hits-some-applebees-restaurants/ |url-status=live |access-date=12 Apr 2026 |website=Securityweek}}</ref> with earliest instances being from 23 November.<ref>{{Cite web |last=Klein |first=Danny |date=12 Apr 2026 |title=More than 160 Applebee’s Hit with Security Breach |url=https://www.fsrmagazine.com/growth/chain-restaurants/more-160-applebees-hit-security-breach/ |url-status=live |access-date=12 Apr 2026 |website=Fsr}}</ref><ref name=":0" />

=== Failure to provide equal access to individuals with disabilities (''2019)'' ===
<ref>{{Cite web |last=Humeniuk |first=Seth |date=13 Sep 2019 |title=Applebee’s Parking Lots Not Wheelchair-Accessible, Discriminate Against Disabled Customers, According to Class Action |url=https://www.classaction.org/news/applebees-parking-lots-not-wheelchair-accessible-discriminate-against-disabled-customers-according-to-class-action |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref>

<ref>{{Cite web |last=Rizzi |first=Corrado |date=25 Feb 2019 |title=Applebee’s Hit with ADA Class Action Over Allegedly Inaccessible Seating in Bar Areas |url=https://www.classaction.org/news/applebees-hit-with-ada-class-action-over-allegedly-inaccessible-seating-in-bar-areas |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref>

<ref>{{Cite web |last=Abbas |first=Nadia |date=26 Mar 2019 |title=Wisconsin Applebee’s Franchisee Facing ADA Suit Over Alleged Parking Lot Slopes |url=https://www.classaction.org/news/wisconsin-applebees-franchisee-facing-ada-suit-over-alleged-parking-lot-slopes |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref>

<ref>{{Cite web |last=Humeniuk |first=Seth |date=13 Dec 2019 |title=Class Action: Applebee’s Failed to Provide Accessible Bar Area Seating to Disabled Customers |url=https://www.classaction.org/news/class-action-applebees-failed-to-provide-accessible-bar-area-seating-to-disabled-customers |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref>

=== AI voice ordering systems collecting users data without consent (''2022'') ===
On 24 August, Applebee's was involved in a lawsuit field by plaintiffs April Powell, Elizabeth Boscoianu, Kevin Harris, and Michelle Gilliam over violating the [[wikipedia:Biometric_Information_Privacy_Act|Biometric Information Privacy Act]] by unlawfully collecting voiceprints of Illinois consumers.<ref name=":1">{{Cite web |last=Rizzi |first=Corrado |date=26 Aug 2022 |title=Applebee’s, Red Lobster, Other Restaurants Hit with Biometric Privacy Suit in Illinois Over AI Voice Ordering Systems |url=https://www.classaction.org/news/applebees-red-lobster-other-restaurants-hit-with-biometric-privacy-suit-in-illinois-over-ai-voice-ordering-systems |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref><ref>{{Cite web |date=29 Aug 2022 |title=Applebees, Chipotle, other restaurants face class action alleging automated voice ordering technology data privacy violations |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/applebees-chipotle-other-restaurants-face-class-action-alleging-automated-voice-ordering-technology-data-privacy-violations/ |url-status=live |access-date=12 Apr 2026 |website=Top Class Actions}}</ref> It claims around 2021 Applebee's, along with several other companies, installed AI voice order systems through SYNQ3.<ref name=":1" /> The case was dismissed on 3 October 2022.<ref>{{Cite web |date=12 Apr 2026 |title=Guy-Powell, April, et al. v. Applebee's Restaurants LLC, et al. |url=https://www.docketalarm.com/cases/Illinois_State_Cook_County_Circuit_Court/2022-CH-08365/Guy-Powell_April_et_al._v._Applebee%27s_Restaurants_LLC_et_al/ |url-status=live |access-date=12 Apr 2026 |website=Docketalarm}}</ref>

=== Secretly adding hidden service fees (''2024'') ===
On 1 August, Michelle Clark filed a lawsuit against Applebee's and its parent company Dine Brands over violating the [[wikipedia:California_Consumers_Legal_Remedies_Act|California’s Consumers Legal Remedies Act]](Cal. Civ. Code §§ 1750), California’s False Advertising Law(Cal. Bus. & Prof. Code §§ 17500), and [[wikipedia:California_Unfair_Competition_Law|California’s Unfair Competition Law]](Cal. Bus. & Prof. Code §§ 17200).<ref name=":2">{{Cite web |last=Rizzi |first=Corrado |date=5 Aug 2024 |title=Applebee’s Lawsuit Claims Service Fee is ‘Carefully Concealed’ in Online Delivery Receipts |url=https://www.classaction.org/news/applebees-lawsuit-claims-service-fee-is-carefully-concealed-in-online-delivery-receipts |url-status=live |access-date=11 Apr 2026 |website=ClassAction}}</ref> Michelle claims Applebee's website and mobile app deceive customers by not listing the hidden 11% service fee when customers browse menu items or at checkout, only being visible at the final page before purchase; however noting that it's lack transparency on the intended purpose of the service fee.<ref name=":2" /> On the purchasing page, it adds the service fee no longer being visible, and instead grouped into a single fee titled "custom fee".<ref name=":2" /> The lawsuit is still in legal proceeding and has yet to be resolved as of April 2026.<ref>{{Cite web |date=12 Apr 2026 |title=Applebee’s Delivery Orders |url=https://truthinadvertising.org/class-action/applebees-delivery-orders/ |url-status=live |access-date=12 Apr 2026 |website=TruthinAdvertising}}</ref>

== See also ==

* [[Waffle House]]
* [[TreeHouse Foods]]
* [[Olive Garden]]

== References ==
<references />
[[Category:Applebee's]]

File:Applebee's logo.png

2026-04-12T18:25:57Z

SquidthePlummer:

==Licensing==
{{From Wikimedia}}
[[Category:Logo]]

File:Applebee's logo.png

2026-04-12T18:25:37Z

SquidthePlummer:

== Licensing ==
{{From Wikimedia}}

User:SquidthePlummer

2026-04-12T06:36:46Z

SquidthePlummer: added more compannies to the todo list

{| class="wikitable sortable mw-collapsible mw-collapsed"
|+
!Articles I've Been Involved
!Contributions
|-
|[[7-Eleven]]
|created page and had huge involvement
|-
|[[Accellion data breach]]
|created page and had huge involvement
|-
|[[Adobe]]
|added 2 links
|-
|[[Arby's]]
|created page and had huge involvement
|-
|[[Applebee's]]
|
|-
|[[Buffalo Wild Wings]]
|created page and had huge involvement
|-
|[[Baskin-Robbins]]
|
|-
|[[Burger King]]
|created page and had huge involvement
|-
|[[Carl's Jr]]
|
|-
|[[Cava Grill]]
|created page and huge involvement
|-
|[[Chevron]]
|created page and had huge involvement
|-
|[[Chick-fil-A|Chick Fil A]]
|created page and had huge involvement
|-
|[[Chili's Grill & Bar|'''Chili's''']]
|
|-
|[[Chipotle]]
|created page and had huge involvement
|-
|[[Cracker Barrel]]
|
|-
|[[Dairy Queen]]
|created page and had huge involvement
|-
|[[Denny's]]
|created page and had huge involvement
|-
|[[Denny’s Bakery]]
|
|-
|[[Dunkin' Donuts]]
|
|-
|[[Domino's]]
|created page and had huge involvement
|-
|[[Hardee's]]
|
|-
|[[IHOP]]
|
|-
|[[In-N-Out Burger|In N Out]]
|Created page
|-
|[[Intel Management Engine]]
|created page and had huge involvement
|-
|[[Jack in the Box]]
|created page and had huge involvement
|-
|[[Jamba Juice]]
|
|-
|'''[[Jason's Deli]]'''
|
|-
|[[Jimmy John's]]
|created page and had huge involvement
|-
|[[KFC]]
|created page and had huge involvement
|-
|[[Kroger]]
|created page and had huge involvement
|-
|[[Kroger merger deal with Albertson|Kroger Merger Deal with Albertson]]
|created page and had huge involvement
|-
|[[Kwik Trip]]
|created page and had huge involvement
|-
|[[Little Caesars]]
|
|-
|[[McAlister's Deli]]
|
|-
|[[McDonald's]]
|created page and had huge involvement
|-
|[[McDonald's Japan malware attack|Mcdonalds Japan Malware Attack]]
|created page and had huge involvement
|-
|[[McDonald's 2017 India Leak|McDonalds 2007 India Leak]]
|created page and had huge involvement
|-
|[[Olive Garden]]
|
|-
|[[Panda Express]]
|created page and had huge involvement
|-
|[[Panera Bread]]
|created page and had huge involvement
|-
|[[Panera's failure to disclose a known security breach|Panera Bread failure to disclose a known security breach]]
|created page and had huge involvement
|-
|[[Papa John's]]
|created page and had huge involvement
|-
|[[PepsiCo|Pepsico]]
|created page and had huge involvement
|-
|[[Pizza Hut]]
|created page and had huge involvement
|-
|[[Popeyes]]
|created page and had huge involvement
|-
|[[QuikTrip]]
|created page and had huge involvement
|-
|[[Red Robin]]
|created page and had huge involvement
|-
|[[Restaurant Brands International|Restaurant Brand International]]
|created page and had huge involvement
|-
|[[Restaurant Brands International caught training AI models using customer voices]]
|First article i've created ( created page and had huge involvement)
|-
|[[Salad and Go]]
|created page and had huge involvement
|-
|[[Shake Shack]]
|created page and had huge involvement
|-
|[[Shell]]
|created page and had huge involvement
|-
|[[Shimano]]
|very minimal involvement, changed see also slightly
|-
|[[Shoney's]]
|created page and had huge involvement
|-
|[[Sonic]]
|created page and had huge involvement
|-
|[[Starbucks|Starbuck]]
|
|-
|[[Steak 'n Shake]]
|
|-
|[[Subway]]
|created page and had huge involvement
|-
|[[Taco Bell]]
|created page and had huge involvement
|-
|[[Tim Hortons]]
|created page and had huge involvement
|-
|[[TreeHouse Foods]]
|
|-
|[[Waffle House]]
|created page and had huge involvement
|-
|[[Wendy's]]
|created page and had huge involvement
|-
|[[Yum! Brands]]
|created page and had huge involvement
|-
|[[Zoom Communications|Zoom]]
|created page
|-
|[[Zoom (product)]]
|created page and had huge involvement
|}

==WHY ARE YOU HERE???==
I joined or started contributing to this wiki because i feel there's a lot of articles missing that i feel should be included in the wiki that no one was adding. I don't remember exactly when I first saw the wiki, but I had the assumption of '''''"hey, it's just starting, somebody will add it eventually'''''" and years later, came back to check on it again and to see that it still wasn't added (I figured that a lot more people will be involved in this) , which really bothered me, so . . . . . '''tada!!'''- i appeared and figured ''hey, if no one else will add it''', I will'''!''

==GOAL==
So my goal? Try to add as non-popular, not known information that is really hard to find anywhere else out there to the wiki to add (of course that is relevant to the wiki's goal and guidelines) or to add the most complicated or time consuming tasks that no one else does. Currently, this includes my "mission" to do food related stuff.

File:Singtel logo.png

2026-04-12T03:58:05Z

SquidthePlummer: added logo category, however still can't move page due to having no leave redirect option

==Summary==
Singtel Logo
==Licensing==
{{No license}}
[[Category:Logo]]

User:SquidthePlummer

2026-04-12T03:39:00Z

SquidthePlummer: update and added more companies on to-do list

{| class="wikitable sortable mw-collapsible mw-collapsed"
|+
!Articles I've Been Involved
!Contributions
|-
|[[7-Eleven]]
|created page and had huge involvement
|-
|[[Accellion data breach]]
|created page and had huge involvement
|-
|[[Adobe]]
|added 2 links
|-
|[[Arby's]]
|created page and had huge involvement
|-
|[[Applebee's]]
|
|-
|[[Buffalo Wild Wings]]
|created page and had huge involvement
|-
|[[Baskin-Robbins]]
|
|-
|[[Burger King]]
|created page and had huge involvement
|-
|[[Cava Grill]]
|created page and huge involvement
|-
|[[Chevron]]
|created page and had huge involvement
|-
|[[Chick-fil-A|Chick Fil A]]
|created page and had huge involvement
|-
|[[Chipotle]]
|created page and had huge involvement
|-
|[[Dairy Queen]]
|created page and had huge involvement
|-
|[[Denny's]]
|created page and had huge involvement
|-
|[[Denny’s Bakery]]
|
|-
|[[Dunkin' Donuts]]
|
|-
|[[Domino's]]
|created page and had huge involvement
|-
|[[IHOP]]
|
|-
|[[In-N-Out Burger|In N Out]]
|Created page
|-
|[[Intel Management Engine]]
|created page and had huge involvement
|-
|[[Jack in the Box]]
|created page and had huge involvement
|-
|[[Jamba Juice]]
|
|-
|'''[[Jason's Deli]]'''
|
|-
|[[Jimmy John's]]
|created page and had huge involvement
|-
|[[KFC]]
|created page and had huge involvement
|-
|[[Kroger]]
|created page and had huge involvement
|-
|[[Kroger merger deal with Albertson|Kroger Merger Deal with Albertson]]
|created page and had huge involvement
|-
|[[Kwik Trip]]
|created page and had huge involvement
|-
|[[McAlister's Deli]]
|
|-
|[[McDonald's]]
|created page and had huge involvement
|-
|[[McDonald's Japan malware attack|Mcdonalds Japan Malware Attack]]
|created page and had huge involvement
|-
|[[McDonald's 2017 India Leak|McDonalds 2007 India Leak]]
|created page and had huge involvement
|-
|[[Olive Garden]]
|
|-
|[[Panda Express]]
|created page and had huge involvement
|-
|[[Panera Bread]]
|created page and had huge involvement
|-
|[[Panera's failure to disclose a known security breach|Panera Bread failure to disclose a known security breach]]
|created page and had huge involvement
|-
|[[Papa John's]]
|created page and had huge involvement
|-
|[[PepsiCo|Pepsico]]
|created page and had huge involvement
|-
|[[Pizza Hut]]
|created page and had huge involvement
|-
|[[Popeyes]]
|created page and had huge involvement
|-
|[[QuikTrip]]
|created page and had huge involvement
|-
|[[Red Robin]]
|created page and had huge involvement
|-
|[[Restaurant Brands International|Restaurant Brand International]]
|created page and had huge involvement
|-
|[[Restaurant Brands International caught training AI models using customer voices]]
|First article i've created ( created page and had huge involvement)
|-
|[[Salad and Go]]
|created page and had huge involvement
|-
|[[Shake Shack]]
|created page and had huge involvement
|-
|[[Shell]]
|created page and had huge involvement
|-
|[[Shimano]]
|very minimal involvement, changed see also slightly
|-
|[[Shoney's]]
|created page and had huge involvement
|-
|[[Sonic]]
|created page and had huge involvement
|-
|[[Starbucks|Starbuck]]
|
|-
|[[Subway]]
|created page and had huge involvement
|-
|[[Taco Bell]]
|created page and had huge involvement
|-
|[[Tim Hortons]]
|created page and had huge involvement
|-
|[[TreeHouse Foods]]
|
|-
|[[Waffle House]]
|created page and had huge involvement
|-
|[[Wendy's]]
|created page and had huge involvement
|-
|[[Yum! Brands]]
|created page and had huge involvement
|-
|[[Zoom Communications|Zoom]]
|created page
|-
|[[Zoom (product)]]
|created page and had huge involvement
|}

==WHY ARE YOU HERE???==
I joined or started contributing to this wiki because i feel there's a lot of articles missing that i feel should be included in the wiki that no one was adding. I don't remember exactly when I first saw the wiki, but I had the assumption of '''''"hey, it's just starting, somebody will add it eventually'''''" and years later, came back to check on it again and to see that it still wasn't added (I figured that a lot more people will be involved in this) , which really bothered me, so . . . . . '''tada!!'''- i appeared and figured ''hey, if no one else will add it''', I will'''!''

==GOAL==
So my goal? Try to add as non-popular, not known information that is really hard to find anywhere else out there to the wiki to add (of course that is relevant to the wiki's goal and guidelines) or to add the most complicated or time consuming tasks that no one else does. Currently, this includes my "mission" to do food related stuff.

IHOP

2026-04-12T02:45:32Z

SquidthePlummer: /* See also */ fixed grammar and linked Shoney's

{{CompanyCargo
| Logo = IHOP logo.png
| Industry = Food
| Founded = 14 July 1958
| ParentCompany = Dine Brands
| Type = Subsidiary
| Website = https://www.ihop.com/
| CompanyAlias = International House of Pancakes
}}

[[wikipedia:IHOP|'''IHOP Restaurants LLC''']] is an public American [[wikipedia:Pancake_house|pancake house]] store that's is an subsidiary to '''[[wikipedia:Dine_Brands|Dine Brands]]''' after IHOP acquired '''[[Applebee's]]''' for $2.1 billion in 2007.

==Consumer-impact summary==

*User Freedom: Users can send a request to opt out of receiving promotional advertisement emails and request access, deletion and viewing of personal information depending on users local laws.
*User privacy: Collects personal information including surveillance data, phone number, demographic information, dining preferences, who you dine with (e.g., family and friends), visits frequency, postal address and/or zip code and shares it between "affiliates and between all Dine brands", franchisees, and Third-party service providers.
*Data Handling: The company uses data to provide services to consumers, site functionality, marketing services, data analytics and security improvements. Additionally, the company uses said data to tailor offering to users interests, operate and improve business, maintain records, and conduct internal monitoring and training, develop new services and products, however it's provided with limited information.
*Business Model: The company franchisees majority of its location.

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:IHOP|IHOP category]].

===Manager calling a customer "darky" (''2015'')===
Around late March, black customer Jimmy Bell filed a lawsuit against IHOP for allegedly facing discrimination.<ref>{{Cite web |last=Jacobs |first=Danny |date=12 May 2015 |title=Lawyer files suit against IHOP alleging racial discrimination |url=https://thedailyrecord.com/2015/05/12/lawyer-files-suit-against-ihop-alleging-racial-discrimination/ |url-status=live |access-date=11 Apr 2026 |website=The Black Journal}}</ref> He claims on 12 March after 10 pm he arrived at a IHOP restaurant to purchase a big steak omelet, stack of pancakes with butter, has browns, large milk and orange juice.<ref name=":0">{{Cite web |last=Jacobs |first=Danny |date=26 Mar 2015 |title=Lawyer accuses IHOP of racial discrimination |url=https://thedailyrecord.com/2015/03/26/lawyer-accuses-ihop-of-racial-discrimination/ |url-status=live |access-date=11 Apr 2026 |website=The Daily Record}}</ref> While waiting for 5 minutes and witnessing other customers being served, a white manager approached the man and told him he can only get carryout. This resulted into an argument and as the manager went to leave the restaurant he said “You darkies always trying to get over on something."<ref name=":0" /><ref>{{Cite web |date=11 May 2015 |title=Black Attorney Sues IHOP After Manager Calls Him a “Darky” and Denies Him Dine In/Sit Down Service |url=https://blacknews.com/news/attorney-jimmy-a-bell-sues-ihop-manager-darky-denies-him-service/ |url-status=live |access-date=11 Apr 2026 |website=Black News}}</ref> Additionally, he claims he was offered coupons to receive a free meal, however he declined.<ref name=":0" />
[[File:IHOP censored receipt.png|thumb|Receipt ]]

===Racial slurs on customers receipts (''2018'')===
On 11 April at Grandview, Missouri, a 19 year old women Maya Thomas went to IHOP to purchase Colorado, Big Steak, and eggs. Upon exiting the restaurant, she discovered a black employee added an discriminatory word to her receipt.<ref>{{Cite web |last=Kenney |first=Tanasia |date=3 May 2018 |title=IHOP Offers Customer $10 Gift Card as Apology After Waitress Writes Racial Slur on Receipt |url=https://atlantablackstar.com/2018/05/03/ihop-customer-receives-10-gift-card-apology-waitress-writes-racial-slur-receipt/ |url-status=live |access-date=11 Apr 2026 |website=Atlanta Black Star}}</ref><ref>{{Cite web |last=Callahan |first=Yesha |date=4 May 2018 |title=IHOP Customer Called the N-Word on Receipt Receives $10 Gift Card as Apology |url=https://www.theroot.com/ihop-customer-called-the-n-word-on-receipt-receives-10-gift-card-as-apology |url-status=live |access-date=11 Apr 2026 |website=The Root}}</ref> Two days later, Maya contacted IHOP, however they received a 10 IHOP gift certificate via mail days later, resulting in the mother posting the incident on social media and commenting on the situation.<ref>{{Cite web |date=4 May 2018 |title=IHOP Customer Had N-Word Printed on Receipt, Got $10 Gift Certificate |url=https://www.dailymail.co.uk/news/article-5688669/Missouri-IHOP-fires-black-server-printed-inexcusable-n-word-slur-girls-receipt.html |url-status=live |access-date=11 Apr 2026 |website=Daily Mail}}</ref><ref>{{Cite web |last=Rocha |first=Isai |date=4 May 2018 |title=IHOP Writes N-Word On Customer Receipt, Apologizes With $10 |url=https://www.foodbeast.com/news/ihop-receipt-slur/ |url-status=live |access-date=11 Apr 2026 |website=Food Beast}}</ref><blockquote>''"I think that’s really what made her mad. Of all the things you could call someone, you call them that. And then the way you deal with it is by giving them 10 dollars?"''<ref name=":1">{{Cite web |last=Staples |first=Louis |date=4 May 2018 |title=IHOP customer called the 'N-word' by worker on receipt, receives $10 gift card as apology |url=https://www.indy100.com/news/ihop-racism-receipt-gift-card-apology-missouri-maya-thomas-8335851 |url-status=live |access-date=11 Apr 2026 |website=Indy100}}</ref></blockquote>IHOP President Darren Rebelez released the following statement;<blockquote>''"IHOP and its franchisees do not and will not tolerate racism, bigotry or harassment of any kind. The franchisee, who owns and operates this restaurant, once made aware of the incident, terminated the employee in question and immediately contacted the guest to apologize. For 60 years, IHOP and our franchisees have strived to create a warm and hospitable dining experience for all guests, and we are currently working with the franchisee to ensure all possible steps are taken to deliver on that promise.”''<ref>{{Cite web |date=3 May 2018 |title=IHOP server fired for printing racial slur on teen's receipt |url=https://www.foxnews.com/food-drink/ihop-server-fired-for-printing-racial-slur-on-teens-receipt |url-status=live |access-date=11 Apr 2026 |website=Fox News}}</ref></blockquote>Later, a spokesperson for IHOP confirmed the employee was terminated following the incident.<blockquote>''"The franchisee was made aware on the 13th, an investigation was launched that same day and the server was terminated”.''<ref name=":1" /> </blockquote>

===Requesting Teenagers to prepay before receiving service (''2018'')===
In a now deleted [[Facebook]] post, on 11 March Avery Gagne alleged dinning with his family at a IHOP restaurant in Auburn, Maine, when he overheard a waitress telling a group of black teenager to prepay, saying it was ''“a new generation thing.”'' The family then questioned the employee, which they responded it was due to management having issues with customers walking out and nothing related to race.<ref>{{Cite web |last=Gagne |first=Avery |date=11 Mar 2018 |title=Avery Gagne Facebook Post |url=https://www.facebook.com/avery.gagne/posts/1683431881692095 |url-status=dead |archive-url=https://web.archive.org/web/20190909020133/https://www.facebook.com/avery.gagne/posts/1683431881692095 |archive-date=9 Sep 2019 |access-date=11 Apr 2026 |website=Facebook}}</ref><ref>{{Cite web |date=21 Mar 2018 |title=IHOP Waitress Tells Group of Black Teenagers to Pay First Before Eating |url=https://blacknews.com/news/ihop-waitress-tells-group-of-black-teenagers-to-pay-first-before-eating/ |url-status=live |access-date=11 Apr 2026 |website=Black News}}</ref> After gaining traction on social media the next day IHOP manager Melvin Escobar posted on the [[Facebook]] and commented about the situation in a interview with Sun Journal.<ref>{{Cite web |last=Gander |first=Kashmira |date=13 Mar 2018 |title=Ihop Manager Apologizes After Waiter Told Black Teenagers to Pay Before Eating |url=https://www.newsweek.com/black-teenagers-told-leave-ihop-842160 |url-status=live |access-date=11 Apr 2026 |website=Newsweek}}</ref><blockquote>''“A meeting has taken place with all of our staff members. Everyone has been made aware of these inexcusable actions and reminded how we handle matters correctly in the future,” the post read. “We have rectified the situation and can guarantee this is not what we condone to go on within our restaurant. Please spare our credibility, as this situation is not a reflection of the service we strive to deliver.”''<ref>{{Cite web |last=Criss |first=Doug |date=16 Mar 2018 |title=A waitress asked some black teens to prepay for their meal. A fellow diner wasn’t having that |url=https://edition.cnn.com/2018/03/15/us/maine-ihop-race-trnd/index.html |url-status=live |access-date=11 Apr 2026 |website=CNN}}</ref><ref name=":2">{{Cite web |last=Tice |first=Lindsay |date=12 Mar 2018 |title=IHOP Auburn denies discrimination, apologizes for making teens prepay |url=https://www.sunjournal.com/ihop-auburn-denies-discrimination-apologizes-for-making-teens-prepay/ |url-status=dead |archive-url=https://web.archive.org/web/20180312215058/https://www.sunjournal.com/ihop-auburn-denies-discrimination-apologizes-for-making-teens-prepay/ |archive-date=12 Mar 2018 |access-date=11 Apr 2026 |website=Sun Journal}}</ref>

''I’m personally, for me, kind of offended because I’m a Spanish person. I'm the type of person to say, ‘Here we help different kinds. Everybody I believe is American. Everybody is the same.’ We’re not racist. The policy is you come in, enjoy and we charge you at the end like a normal restaurant. . .She took her own action."''<ref name=":2" /></blockquote>IHOP President Darren Rebelez released a statement on 13 March, stating it was an "isolate incident" and claiming it's reaching out to the affect group and insuring appropriate disciplinary action.<ref>{{Cite web |date=13 Mar 2018 |title=IHOP 'Zero Tolerance' For Servers Treatment Of Black Teens |url=https://www.youtube.com/watch?v=5kZ_ZBSOrsc |url-status=live |access-date=11 Apr 2026 |website=Youtbe}}</ref><ref>{{Cite web |date=13 Mar 2018 |title=IHOP server tells black teens to pay up before eating |url=https://nypost.com/2018/03/13/ihop-server-tells-black-teens-to-pay-up-before-eating/ |url-status=live |access-date=11 Apr 2026 |website=New York Post}}</ref><ref>{{Cite web |date=13 Mar 2018 |title=IHOP apologizes to black teens forced to prepay for meal |url=https://www.wmtw.com/article/ihop-apologizes-to-black-teens-forced-to-prepay-for-meal-update/19421623 |url-status=live |access-date=11 Apr 2026 |website=WMTW}}</ref>

===Refusing to serve customers due to their race (''2024'')===
On 26 December, Keisha Mitchel and her boyfriend Elvis Polley went to an IHOP restaurant located in Mesquite Texas, to celebrate Elvis birthday.<ref>{{Cite web |last=Mann |first=Sophie |date=13 Feb 2024 |title=Shocking moment Texas IHOP waiter DEFENDS racist co-worker who refused to serve black couple because of their race |url=https://www.dailymail.co.uk/news/article-13078801/ihop-texas-waiter-racist-refuse-serve-black-couple.html |url-status=live |access-date=11 Apr 2026 |website=Dailymail}}</ref> When seated, the waitress told the couple they weren't going to receive service over being too pick, however an employee later told the group it was because of their color.<ref>{{Cite web |last=Ardrey |first=Taylor |date=8 Jan 2024 |title=Three Texas IHOP Employees Fired After Black Couple Said They Were Not Served ‘Because of Our Color’ |url=https://atlantablackstar.com/2024/01/08/three-texas-ihop-employees-were-fired-after-black-couple-sad-they-were-not-served-because-of-our-color/ |url-status=live |access-date=11 Apr 2026 |website=Atlanta Black Star}}</ref><ref>{{Cite web |last=Mugavero |first=Amelia |date=5 Jan 2024 |title=Couple faces racial discrimination at an IHOP in Mesquite |url=https://www.cbsnews.com/texas/news/couple-faces-racial-discrimination-at-an-ihop-in-mesquite/ |url-status=live |access-date=11 Apr 2026 |website=CBS News}}</ref> Keisha recorded the incident and later posting it on '''[[TikTok|Tiktok]]''', commenting; ''"She didn't want to say she was racist, she said she's 'picky.' No, that's not being 'picky' if you're selecting only a certain group of people that you want to serve."''<ref>{{Cite web |last=Johnson |first=Daniel |date=7 Jan 2024 |title=IHOP Fires Workers After Investigation Of Racist Treatment Of Black Couple |url=https://www.blackenterprise.com/ihop-fires-workers-racist-treatment-black-couple/ |url-status=live |access-date=11 Apr 2026 |website=Black Enterprise}}</ref><ref>{{Cite web |last=Ramos |first=Mars |date=15 Feb 2024 |title=‘Being broke and racist is crazy’: Customers call out IHOP worker who refuses to serve them |url=https://dailydot.com/ihop-refuses-to-serve-black-customers |url-status=live |access-date=11 Apr 2026 |website=Dailydot}}</ref>

IHOP franchisee Anthraper Restaurant would release the following statement;<blockquote>''"Since our founding, we have strived to create warm and hospitable dining experiences for all guests, and we have zero tolerance for discrimination of any kind, or actions that allude to any form of discrimination. We have fully investigated this matter and taken appropriate actions, including termination of the employees involved. This isolated incident is not reflective of our ongoing commitment to our guests and Team Members.'' ''Additionally, we will be providing additional anti-harassment and anti-discrimination training to ensuring that all remaining Team Members understand the company's unwavering intolerance of any prohibited form of discrimination."''<ref>{{Cite web |last=Ledet |first=Jovonne |date=9 Jan 2024 |title=IHOP Workers Fired After Allegedly Refusing To Serve Black Couple |url=https://www.binnews.com/content/2024-01-09-ihop-workers-fired-after-allegedly-refusing-to-serve-black-couple/ |url-status=live |access-date=11 Apr 2026 |website=Black Information Network}}</ref></blockquote>

==See also==

*[[Denny's]]
*[[Waffle House]]
*[[Shoney's]]

==References==
<references />
[[Category:IHOP]]

Category:Shoney's

2026-04-12T02:32:40Z

SquidthePlummer: add food and drink carg

[[Category:Food and drink companies]]

Shoney's

2026-04-12T02:32:18Z

SquidthePlummer: created Shoney's incident and leaving health related stuff to someone else

{{CompanyCargo
| Founded = 1947
| Industry = Food
| Logo = Shoney's logo.png
| Type = Private
| Website = http://www.shoneys.com/
| CompanyAlias = Shoney's
}}

Founded by Alex Schoenbaum, [[wikipedia:Shoney's|'''Shoney’s North America, LLC''']] is an private American restaurant chain.

== Consumer-impact summary ==
User Freedom: Regular users can request to opt-out of personal information sharing via email. Parents and/or related guardian can access, delete, or correct a child information via email or through their accounts.

Non-child users Privacy: Collects geolocation data (regardless if website closed), browsing patterns, page view information, address, name, relationship information, anniversary information, date of birth,

Child Privacy: Shoney's may collect children information including name, address, e-mail address, date of birth, password, and relationship with parent or guardian that is therefore transmitted to third party service providers.

Business Model: comprise of menu items such as burgers, chicken, steaks, fish, sandwiches, salads, and deserts.

== Incidents ==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:Shoney's|Shoney's category]].

=== Family couple forced to leave due to bringing a service animal (''2005'') ===
Around 2005, Shoney's faced a class action lawsuit alleging violation of [[wikipedia:Americans_with_Disabilities_Act_of_1990|Americans with Disabilities Act of 1990]] under title III.<ref name=":0">{{Cite web |date=11 Apr 2026 |title=SETTLEMENT AGREEMENT BETWEEN THE UNITED STATES OF AMERICA AND SHONEY'S, LLC. DEPARTMENT OF JUSTICE COMPLAINT NUMBER 202-72-58 |url=https://archive.ada.gov/shoneys.htm |url-status=live |archive-url=https://web.archive.org/web/20230324083129/https://archive.ada.gov/shoneys.htm |archive-date=24 Mar 2023 |access-date=11 Apr 2026 |website=ada.gov}}</ref> The lawsuits claims on 21 May 2005, two customers, with one having a disability, were ordered to leave Shoney's due to bringing a service animal. The case reach a settlement on 13 July 2006. giving the plaintiffs $1,000 and pay $5,518.16 in attorney fees.<ref name=":0" /> In addition, it also required that one of its restaurants location(2303 Carmack Blvd) provide individuals with disabilities equal access to services and in 60 days have a sign that reads'',"Customers with disabilities accompanied by their service animals are welcome."<ref name=":0" />''

=== Credit Card leak (''2017'') ===
Starting between 27 December 2016 through 6 March 2017, Shoney's [[wikipedia:Point_of_sale|point of sale systems]] was compromised after a malware attack was conducted by unknown malicious actors that allowed for reading and eventual collection of customers financial data using magnet strips inside a users credit or debit card.<ref name=":1">{{Cite web |last=Kreb |first=Brian |date=14 Apr 2017 |title=Shoney’s Hit By Apparent Credit Card Breach |url=https://krebsonsecurity.com/2017/04/shoneys-hit-by-apparent-credit-card-breach/ |url-status=live |archive-url=https://web.archive.org/web/20170520140826/https://krebsonsecurity.com/2017/04/shoneys-hit-by-apparent-credit-card-breach/ |archive-date=20 May 2017 |access-date=11 Apr 2026 |website=krebsonsecurity}}</ref><ref>{{Cite web |last=Dellinger |first=AJ |date=17 Apr 2017 |title=Shoney's Hacked: Malware Hits 37 Shoney's Restaurants, Credit Card Credentials Stolen |url=https://www.ibtimes.com/shoneys-hacked-malware-hits-37-shoneys-restaurants-credit-card-credentials-stolen-2526357 |url-status=live |access-date=11 Apr 2026 |website=International Business Times}}</ref> Several customers financial data including name, card number, expiration date, and internal verification code was leaked.<ref>{{Cite web |date=17 Apr 2017 |title=Restaurant Chain Confirms Payment Card Breach at 37 Managed Locations |url=https://www.tripwire.com/state-of-security/restaurant-chain-confirms-payment-card-breach-managed-locations |url-status=live |access-date=11 Apr 2026 |website=Fortra}}</ref> Shoney's didn't comment on the issue,<ref name=":1" /> however Best American Hospitality Corp, a company that operates Shoney's point of sale systems, would released a statement on 16 April detailing their investigation, in collaboration with security investigation firm Kroll Cyber Security, LLC, determined the origins of the attack and later remedied the issue.<ref>{{Cite web |date=16 Apr 2017 |title=Best American Hospitality Corp.’s Notification Regarding Stolen Payment Cards at Some Restaurants it Manages (Some Shoney’s® Corporate-Owned Restaurants) |url=https://websites.godaddy.com/blob/2d4cc36b-d5e4-454c-a5a7-0378714b9ba5/downloads/BAHC%20statement%2020170414.pdf?38b45c2b |url-status=live |archive-url=https://web.archive.org/web/20180921030829/https://websites.godaddy.com/blob/2d4cc36b-d5e4-454c-a5a7-0378714b9ba5/downloads/BAHC%20statement%2020170414.pdf?38b45c2b |archive-date=21 Sep 2018 |access-date=11 Apr 2026 |website=Godaddy}}</ref>

== See also ==

* [[Denny's]]
* [[IHOP]]
* [[Waffle House]]

== References ==
<references />
[[Category:Shoney's]]

File:Shoney's logo.png

2026-04-12T00:29:24Z

SquidthePlummer:

== Licensing ==
{{From Wikimedia}}

IHOP

2026-04-12T00:27:09Z

SquidthePlummer: grammer fix on Shoney's

{{CompanyCargo
| Logo = IHOP logo.png
| Industry = Food
| Founded = 14 July 1958
| ParentCompany = Dine Brands
| Type = Subsidiary
| Website = https://www.ihop.com/
| CompanyAlias = International House of Pancakes
}}

[[wikipedia:IHOP|'''IHOP Restaurants LLC''']] is an public American [[wikipedia:Pancake_house|pancake house]] store that's is an subsidiary to '''[[wikipedia:Dine_Brands|Dine Brands]]''' after IHOP acquired '''[[Applebee's]]''' for $2.1 billion in 2007.

==Consumer-impact summary==

*User Freedom: Users can send a request to opt out of receiving promotional advertisement emails and request access, deletion and viewing of personal information depending on users local laws.
*User privacy: Collects personal information including surveillance data, phone number, demographic information, dining preferences, who you dine with (e.g., family and friends), visits frequency, postal address and/or zip code and shares it between "affiliates and between all Dine brands", franchisees, and Third-party service providers.
*Data Handling: The company uses data to provide services to consumers, site functionality, marketing services, data analytics and security improvements. Additionally, the company uses said data to tailor offering to users interests, operate and improve business, maintain records, and conduct internal monitoring and training, develop new services and products, however it's provided with limited information.
*Business Model: The company franchisees majority of its location.

==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:IHOP|IHOP category]].

===Manager calling a customer "darky" (''2015'')===
Around late March, black customer Jimmy Bell filed a lawsuit against IHOP for allegedly facing discrimination.<ref>{{Cite web |last=Jacobs |first=Danny |date=12 May 2015 |title=Lawyer files suit against IHOP alleging racial discrimination |url=https://thedailyrecord.com/2015/05/12/lawyer-files-suit-against-ihop-alleging-racial-discrimination/ |url-status=live |access-date=11 Apr 2026 |website=The Black Journal}}</ref> He claims on 12 March after 10 pm he arrived at a IHOP restaurant to purchase a big steak omelet, stack of pancakes with butter, has browns, large milk and orange juice.<ref name=":0">{{Cite web |last=Jacobs |first=Danny |date=26 Mar 2015 |title=Lawyer accuses IHOP of racial discrimination |url=https://thedailyrecord.com/2015/03/26/lawyer-accuses-ihop-of-racial-discrimination/ |url-status=live |access-date=11 Apr 2026 |website=The Daily Record}}</ref> While waiting for 5 minutes and witnessing other customers being served, a white manager approached the man and told him he can only get carryout. This resulted into an argument and as the manager went to leave the restaurant he said “You darkies always trying to get over on something."<ref name=":0" /><ref>{{Cite web |date=11 May 2015 |title=Black Attorney Sues IHOP After Manager Calls Him a “Darky” and Denies Him Dine In/Sit Down Service |url=https://blacknews.com/news/attorney-jimmy-a-bell-sues-ihop-manager-darky-denies-him-service/ |url-status=live |access-date=11 Apr 2026 |website=Black News}}</ref> Additionally, he claims he was offered coupons to receive a free meal, however he declined.<ref name=":0" />
[[File:IHOP censored receipt.png|thumb|Receipt ]]

===Racial slurs on customers receipts (''2018'')===
On 11 April at Grandview, Missouri, a 19 year old women Maya Thomas went to IHOP to purchase Colorado, Big Steak, and eggs. Upon exiting the restaurant, she discovered a black employee added an discriminatory word to her receipt.<ref>{{Cite web |last=Kenney |first=Tanasia |date=3 May 2018 |title=IHOP Offers Customer $10 Gift Card as Apology After Waitress Writes Racial Slur on Receipt |url=https://atlantablackstar.com/2018/05/03/ihop-customer-receives-10-gift-card-apology-waitress-writes-racial-slur-receipt/ |url-status=live |access-date=11 Apr 2026 |website=Atlanta Black Star}}</ref><ref>{{Cite web |last=Callahan |first=Yesha |date=4 May 2018 |title=IHOP Customer Called the N-Word on Receipt Receives $10 Gift Card as Apology |url=https://www.theroot.com/ihop-customer-called-the-n-word-on-receipt-receives-10-gift-card-as-apology |url-status=live |access-date=11 Apr 2026 |website=The Root}}</ref> Two days later, Maya contacted IHOP, however they received a 10 IHOP gift certificate via mail days later, resulting in the mother posting the incident on social media and commenting on the situation.<ref>{{Cite web |date=4 May 2018 |title=IHOP Customer Had N-Word Printed on Receipt, Got $10 Gift Certificate |url=https://www.dailymail.co.uk/news/article-5688669/Missouri-IHOP-fires-black-server-printed-inexcusable-n-word-slur-girls-receipt.html |url-status=live |access-date=11 Apr 2026 |website=Daily Mail}}</ref><ref>{{Cite web |last=Rocha |first=Isai |date=4 May 2018 |title=IHOP Writes N-Word On Customer Receipt, Apologizes With $10 |url=https://www.foodbeast.com/news/ihop-receipt-slur/ |url-status=live |access-date=11 Apr 2026 |website=Food Beast}}</ref><blockquote>''"I think that’s really what made her mad. Of all the things you could call someone, you call them that. And then the way you deal with it is by giving them 10 dollars?"''<ref name=":1">{{Cite web |last=Staples |first=Louis |date=4 May 2018 |title=IHOP customer called the 'N-word' by worker on receipt, receives $10 gift card as apology |url=https://www.indy100.com/news/ihop-racism-receipt-gift-card-apology-missouri-maya-thomas-8335851 |url-status=live |access-date=11 Apr 2026 |website=Indy100}}</ref></blockquote>IHOP President Darren Rebelez released the following statement;<blockquote>''"IHOP and its franchisees do not and will not tolerate racism, bigotry or harassment of any kind. The franchisee, who owns and operates this restaurant, once made aware of the incident, terminated the employee in question and immediately contacted the guest to apologize. For 60 years, IHOP and our franchisees have strived to create a warm and hospitable dining experience for all guests, and we are currently working with the franchisee to ensure all possible steps are taken to deliver on that promise.”''<ref>{{Cite web |date=3 May 2018 |title=IHOP server fired for printing racial slur on teen's receipt |url=https://www.foxnews.com/food-drink/ihop-server-fired-for-printing-racial-slur-on-teens-receipt |url-status=live |access-date=11 Apr 2026 |website=Fox News}}</ref></blockquote>Later, a spokesperson for IHOP confirmed the employee was terminated following the incident.<blockquote>''"The franchisee was made aware on the 13th, an investigation was launched that same day and the server was terminated”.''<ref name=":1" /> </blockquote>

===Requesting Teenagers to prepay before receiving service (''2018'')===
In a now deleted [[Facebook]] post, on 11 March Avery Gagne alleged dinning with his family at a IHOP restaurant in Auburn, Maine, when he overheard a waitress telling a group of black teenager to prepay, saying it was ''“a new generation thing.”'' The family then questioned the employee, which they responded it was due to management having issues with customers walking out and nothing related to race.<ref>{{Cite web |last=Gagne |first=Avery |date=11 Mar 2018 |title=Avery Gagne Facebook Post |url=https://www.facebook.com/avery.gagne/posts/1683431881692095 |url-status=dead |archive-url=https://web.archive.org/web/20190909020133/https://www.facebook.com/avery.gagne/posts/1683431881692095 |archive-date=9 Sep 2019 |access-date=11 Apr 2026 |website=Facebook}}</ref><ref>{{Cite web |date=21 Mar 2018 |title=IHOP Waitress Tells Group of Black Teenagers to Pay First Before Eating |url=https://blacknews.com/news/ihop-waitress-tells-group-of-black-teenagers-to-pay-first-before-eating/ |url-status=live |access-date=11 Apr 2026 |website=Black News}}</ref> After gaining traction on social media the next day IHOP manager Melvin Escobar posted on the [[Facebook]] and commented about the situation in a interview with Sun Journal.<ref>{{Cite web |last=Gander |first=Kashmira |date=13 Mar 2018 |title=Ihop Manager Apologizes After Waiter Told Black Teenagers to Pay Before Eating |url=https://www.newsweek.com/black-teenagers-told-leave-ihop-842160 |url-status=live |access-date=11 Apr 2026 |website=Newsweek}}</ref><blockquote>''“A meeting has taken place with all of our staff members. Everyone has been made aware of these inexcusable actions and reminded how we handle matters correctly in the future,” the post read. “We have rectified the situation and can guarantee this is not what we condone to go on within our restaurant. Please spare our credibility, as this situation is not a reflection of the service we strive to deliver.”''<ref>{{Cite web |last=Criss |first=Doug |date=16 Mar 2018 |title=A waitress asked some black teens to prepay for their meal. A fellow diner wasn’t having that |url=https://edition.cnn.com/2018/03/15/us/maine-ihop-race-trnd/index.html |url-status=live |access-date=11 Apr 2026 |website=CNN}}</ref><ref name=":2">{{Cite web |last=Tice |first=Lindsay |date=12 Mar 2018 |title=IHOP Auburn denies discrimination, apologizes for making teens prepay |url=https://www.sunjournal.com/ihop-auburn-denies-discrimination-apologizes-for-making-teens-prepay/ |url-status=dead |archive-url=https://web.archive.org/web/20180312215058/https://www.sunjournal.com/ihop-auburn-denies-discrimination-apologizes-for-making-teens-prepay/ |archive-date=12 Mar 2018 |access-date=11 Apr 2026 |website=Sun Journal}}</ref>

''I’m personally, for me, kind of offended because I’m a Spanish person. I'm the type of person to say, ‘Here we help different kinds. Everybody I believe is American. Everybody is the same.’ We’re not racist. The policy is you come in, enjoy and we charge you at the end like a normal restaurant. . .She took her own action."''<ref name=":2" /></blockquote>IHOP President Darren Rebelez released a statement on 13 March, stating it was an "isolate incident" and claiming it's reaching out to the affect group and insuring appropriate disciplinary action.<ref>{{Cite web |date=13 Mar 2018 |title=IHOP 'Zero Tolerance' For Servers Treatment Of Black Teens |url=https://www.youtube.com/watch?v=5kZ_ZBSOrsc |url-status=live |access-date=11 Apr 2026 |website=Youtbe}}</ref><ref>{{Cite web |date=13 Mar 2018 |title=IHOP server tells black teens to pay up before eating |url=https://nypost.com/2018/03/13/ihop-server-tells-black-teens-to-pay-up-before-eating/ |url-status=live |access-date=11 Apr 2026 |website=New York Post}}</ref><ref>{{Cite web |date=13 Mar 2018 |title=IHOP apologizes to black teens forced to prepay for meal |url=https://www.wmtw.com/article/ihop-apologizes-to-black-teens-forced-to-prepay-for-meal-update/19421623 |url-status=live |access-date=11 Apr 2026 |website=WMTW}}</ref>

===Refusing to serve customers due to their race (''2024'')===
On 26 December, Keisha Mitchel and her boyfriend Elvis Polley went to an IHOP restaurant located in Mesquite Texas, to celebrate Elvis birthday.<ref>{{Cite web |last=Mann |first=Sophie |date=13 Feb 2024 |title=Shocking moment Texas IHOP waiter DEFENDS racist co-worker who refused to serve black couple because of their race |url=https://www.dailymail.co.uk/news/article-13078801/ihop-texas-waiter-racist-refuse-serve-black-couple.html |url-status=live |access-date=11 Apr 2026 |website=Dailymail}}</ref> When seated, the waitress told the couple they weren't going to receive service over being too pick, however an employee later told the group it was because of their color.<ref>{{Cite web |last=Ardrey |first=Taylor |date=8 Jan 2024 |title=Three Texas IHOP Employees Fired After Black Couple Said They Were Not Served ‘Because of Our Color’ |url=https://atlantablackstar.com/2024/01/08/three-texas-ihop-employees-were-fired-after-black-couple-sad-they-were-not-served-because-of-our-color/ |url-status=live |access-date=11 Apr 2026 |website=Atlanta Black Star}}</ref><ref>{{Cite web |last=Mugavero |first=Amelia |date=5 Jan 2024 |title=Couple faces racial discrimination at an IHOP in Mesquite |url=https://www.cbsnews.com/texas/news/couple-faces-racial-discrimination-at-an-ihop-in-mesquite/ |url-status=live |access-date=11 Apr 2026 |website=CBS News}}</ref> Keisha recorded the incident and later posting it on '''[[TikTok|Tiktok]]''', commenting; ''"She didn't want to say she was racist, she said she's 'picky.' No, that's not being 'picky' if you're selecting only a certain group of people that you want to serve."''<ref>{{Cite web |last=Johnson |first=Daniel |date=7 Jan 2024 |title=IHOP Fires Workers After Investigation Of Racist Treatment Of Black Couple |url=https://www.blackenterprise.com/ihop-fires-workers-racist-treatment-black-couple/ |url-status=live |access-date=11 Apr 2026 |website=Black Enterprise}}</ref><ref>{{Cite web |last=Ramos |first=Mars |date=15 Feb 2024 |title=‘Being broke and racist is crazy’: Customers call out IHOP worker who refuses to serve them |url=https://dailydot.com/ihop-refuses-to-serve-black-customers |url-status=live |access-date=11 Apr 2026 |website=Dailydot}}</ref>

IHOP franchisee Anthraper Restaurant would release the following statement;<blockquote>''"Since our founding, we have strived to create warm and hospitable dining experiences for all guests, and we have zero tolerance for discrimination of any kind, or actions that allude to any form of discrimination. We have fully investigated this matter and taken appropriate actions, including termination of the employees involved. This isolated incident is not reflective of our ongoing commitment to our guests and Team Members.'' ''Additionally, we will be providing additional anti-harassment and anti-discrimination training to ensuring that all remaining Team Members understand the company's unwavering intolerance of any prohibited form of discrimination."''<ref>{{Cite web |last=Ledet |first=Jovonne |date=9 Jan 2024 |title=IHOP Workers Fired After Allegedly Refusing To Serve Black Couple |url=https://www.binnews.com/content/2024-01-09-ihop-workers-fired-after-allegedly-refusing-to-serve-black-couple/ |url-status=live |access-date=11 Apr 2026 |website=Black Information Network}}</ref></blockquote>

==See also==

*[[Denny's]]
*[[Waffle House]]
*[[Shorney's|Shoney's]]

==References==
<references />
[[Category:IHOP]]

Talk:IHOP

2026-04-12T00:26:08Z

SquidthePlummer: /* Merging incidents together */ Reply

==Merging incidents together==

I feel that the refusal to serve and the racist receipt should be merged into one incident as "racism at locations" or something along those lines, as the receipt incident I would assume is only reported on once, but the general racist incidents appear to be widespread. [[User:Mr Pollo|Mr Pollo]] ([[User talk:Mr Pollo|talk]]) 21:48, 11 April 2026 (UTC)

:I think I see what you mean when merging incidents <s>hopefully</s>, as I've made a [https://consumerrights.wiki/index.php?title=IHOP&diff=prev&oldid=50895 draft like structure that ''hopefully'' illustrates the idea your going for], however I don't think its the play here as it doesn't contain enough incidents to warrant a merger. I would understand if there was a repeated pattern of overall racism or a large number of discriminatory incidents and just one receipt, however <s>from what I can find online</s> there isn't any other incident that delves into the broad of racism while maintaining consumer rights wiki <s>action taskforce</s> guidelines. I think it fine as is until more incidents pop up that maybe warrant a merger in the grand scheme of things. [[User:SquidthePlummer|SquidthePlummer]] ([[User talk:SquidthePlummer|talk]]) 00:26, 12 April 2026 (UTC)