Consumer Rights Wiki - User contributions [en]

Dyson

2025-05-31T12:12:46Z

Talon: Added Dyson V10/V11 trigger design incident

{{StubNotice}}
{{InfoboxCompany
| Name = Dyson
| Type = Private
| Founded = 1991
| Industry = Household Appliances
| Official Website = https://dyson.com/
| Logo = Dyson-Logo.webp
}}
'''[[wikipedia:Dyson (company)|Dyson Limited]]''' is a manufacturer of home appliances, most notably vacuum cleaners. The company has been involved in several incidents related to the aftermarket repair of its products.

==Consumer impact summary==
Dyson's policies have been troublesome for product longevity and repair. Dyson's battery design speeds up degradation, and adhesive on printed circuit boards makes easy repairs not possible, causing expensive replacements. Dyson also cut off third-party repair shops, restricting consumers and forcing them into manufacturer-recommended services. These policies add costs of ownership and shorten product lifespan, harming consumers.[[File:Dyson-glued-button.jpg|thumb|Glued PCB, preventing repair.<ref name=":0">https://www.youtube.com/watch?v=KF0nNOAFnRQ</ref>]]
==Incidents==

===Battery lifespan reduction===
{{Main|Dyson intentionally reduces battery lifespan and makes them difficult to repair}}
'''[[Dyson]]''' battery packs include a '''Battery Management System (BMS)''' equipped with a chip capable of balancing the individual cells. However, the manufacturer omitted a few inexpensive but essential resistors, preventing the balancing function from working as intended. As a result, the battery pack degrades much faster than it should.

===Circuit boards covered in glue===
{{Main|Dyson covers circuit board in glue which prevents repairs}}
'''[[Dyson]]''' started applying a thick layer of glue to the circuit board of their devices. This makes it impossible to replace the power button for a device when it breaks, and leading to consumers having to replace the entire housing.

===Deleting third-party repairs options===
{{Main|Dyson ends relationship with third-party repair centers}}
The company no longer allows repairs through third-party repair centers. Dyson described this decision as '<nowiki/>''difficult''<nowiki/>' but emphasized its commitment to ensuring that '''all services and repairs meet Dyson's high-quality standards for our owners''<nowiki/>'.

===Difficult to repair battery packs for Dyson V6 cordless vacuum===
The Dyson V6 uses replacable battery packs that are available for purchase [https://www.dyson.com/support/journey/tools/967810-23 on their website]. The battery packs have a plastic casing that is clipped shut in such a way that unclipping them is impossible without damaging the casing. Additionally, the BMS used does not have a reset button. This leads to unnecessary replacements for the entire battery pack when a fault could have been resolved with a reset. For example, Steve Porter from TronicsFix was unable to repair a Dyson V6 battery pack that was stuck sending the voltage without the button pressed down because of the lack of a BMS reset button, and had to replace the whole battery.[https://youtu.be/Wa1dsoZK4tk?t=1109]

===Using under dimentioned trigger in V10/V11 cordless vacuum===
{{Main|Dyson V10/V11 trigger design}}
The trigger design of the V10/V11 cordless vacuums uses under dimentioned material that tend to break after some years of use.

==References==
<references />
[[Category:Dyson]]

Dyson V10/V11 trigger design

2025-05-31T12:06:35Z

Talon: Started new incident

{{Placeholder box|Short summary of the incident. Usually 2-3 sentences that summarize the contents or the article. When writing the article, insert text in the space below this box, and then delete this tip box (and the other tip boxes below). In the visual editor, just click on a box and press backspace to delete it. In the source editor, simply delete the double curly brackets, and the text inside them.}}

==Background==
{{Placeholder box|Information about the product/service history to provide the necessary context surrounding the incident}}

==[Incident]==
{{Placeholder box|Change this section's title to be descriptive of the incident.

Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention.}}The trigger on V10 and V11 models of the Dyson cordless vacuums are very prone to breaking as the material and reinforcement of the piece is not sufficient. Recent updates to manufacturing has also restricted servicability of the product to repair the issue [[Dyson covers circuit board in glue which prevents repairs]].

Several third party replacements are available and tutorials made available on youtube and [https://www.ifixit.com/Guide/Dyson+V11+Trigger+Replacement/147481 iFixit Dyson V11 Trigger Replacement].
[[File:DysonV11Trigger.jpg|thumb|Weak point fractured on the Dyson V11 trigger]]
The trigger has several minor reinforcements, so the weakness of the thin material used is known, but savings seem to be put in place to not extend these fortifications beyond the weakest areas.

==Consumer response==
{{Placeholder box|Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.}}

==References==
{{reflist}}

{{Placeholder box|[[mw:Help:VisualEditor/User_guide#Editing_categories|Add a category]] with the same name as the product, service, website, software, product line or company that this article is about.

The "Incidents" category is not needed.}}

File:Dyson V11 trigger.jpg

2025-05-31T12:04:12Z

Talon:

Weak point fractured on the Dyson V11 trigger