Editing Deye (section)

==Incidents==
This is a list of all consumer protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
===Inverters intentionally bricked by manufacturer over the internet (''November 2024'')===
Deye intentionally disabled inverters remotely if they were connected to the internet. Deye has an exclusive agreement with a dealer/distributor in the United States and the bricked devices were the ones thought by them to be imported by unofficial means, citing compliance concerns. However, not only legally purchased devices were affected, also users in other regions found their micro inverters displaying an error message and refusing to operate.<ref>{{Cite web |last=the solarboi |first=derek |date=2024-11-30 |title=Deye Addresses Bricked Inverter Controversy |url=https://solarboi.com/2024/11/30/deye-addresses-bricked-inverter-controversy/ |access-date=2025-03-07 |website=the SOLARBOI}}</ref><ref>{{Cite web |last=Knop |first=Dirk |date=2024-11-30 |title=Photovoltaics: Deactivated Deye and Sol-Ark inverters in the USA |url=https://www.heise.de/en/news/Photovoltaics-Deactivated-Deye-and-Sol-Ark-inverters-in-the-USA-10183716.html |access-date=2025-03-07 |website=Heise Online}}</ref>

This raises customer protection concerns if a manufacturer has the ability to destroy or render unusable equipment legally purchased by an individual, but also cyber security concerns if a Chinese company (all of which are controlled by the state as per law of the PRC) or an individual or group who gains control of the system has the power to remotely disable or destroy infrastructure in other countries.
===RelayGate (''July 2023'')===
A group of YouTubers revealed that Deye submitted compliant solar micro inverter devices for certification by German authorities, but later omitted a critical safety component (safety relay) in production runs of several models that were shipped to customers in that area. It was estimated that up to 25% of German balcony micro solar installations were affected. After the scandal went public, Deye offered customers a free additional relay box to retrofit the missing safety component to the relevant devices.<ref>{{Cite web |last=Möcker |first=Andrijan |date=2023-07-18 |title=RelayGate: Deye Solar Microinverters Lack Essential Part |url=https://www.heise.de/news/RelayGate-Deye-Solar-Microinverters-Lack-Essential-Part-9220307.html |access-date=2025-03-07 |website=Heise Online}}</ref>