Editing Samsung SmartCam (section)

==Incidents==
[[File:Samsung smartcam error.png|thumb]]

===Incident===
The first incident clients experienced was about the web application plugin built only for Internet Explorer and that it did not receive any updates or fixes.
Samsung forum for dropping support for accessing the camera from web browser https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Security-camera-not-working-on-Edge/td-p/2535288

===Incident===
The second major change on their android mobile app was dropping support for live view from the camera if the phone was not connected to the same network as the camera. This was still allowing customers to liveview the recordings from the camera using VPN.

Samsung forum customers complaining about losing their access to their home security system. https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Viewing-software-for-SNH-V6410PN-smartcam-app-no-longer/td-p/2925583/page/5

===Incident===
The third change was the announcement where they will simply drop support for some old models of the cameras. 


Such cameras are still sold on ebay and they are in perfect condition but they cannot be used by any buyers as the application will simply not find them on your network because the servers are not forwarding the message to your app.


Some users also experience loss of their accounts credentials or servers were turned off.