Editing Brother Industries Ltd. (section)

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'''Sent''': 27/01/2025 12:04pm

'''Firmware Changelog: additional detail required prior to update'''

Our business runs a print station with the HL-L2395DW model. Recently we have a "Firmware Update Available" notification on the LCD touchscreen but we cannot find any detailed information from Brother on what the update actually implements. As this machine is working as intended we are hesitant to confirm the update before understanding what features / benefits this may add and are looking for Brother to provide further information before proceeding.


Could you please provide answers to the following questions:

#''What features / benefits are added or reduced with this firmware?''
#''Does the firmware change any privacy related policies such as the collection of our business data?''
#''Does the firmware change the current functioning of the printer in any way?''
#''Does the firmware limit or restrict the future functioning of the printer in any way?''
#''Does the firmware limit or restrict the use of 3rd party consumables in any way? eg. toner, drum, etc.''
#''Are we able to rollback to a previous firmware version if we find the new firmware unsuitable?''


'''Received''': 28/01/25 5:31am from '''Customer Support Brother''' USA

Dear (redacted),

This email support is based in the USA. Firmware versions sometimes have regional variations, so we would recommend contacting [https://www.brother.com.au/en/support/contact Brother support in Australia].

We rarely get more details than "Improvement to help with the performance of the machine".

At your side,

'''Mike'''

Customer Care USA


'''Sent''': 28/01/25 8:58am

Emailed Brother Australia (through webpage) as per original and as per USA support advice.


'''Received''': 28/01/25 4:38pm from '''Brother International''' (Aust)

Hi (redacted),

Thank you for your email.

Upon checking on the resource that's available to us the only information regarding the update is just:

*Improvement to help with the performance of the machine.

I actually advise our customers '''that it's not necessary to update the firmware''' unless the machine is experiencing an issue, also because updating the firmware is very delicate and can damage the machine if there's a sudden power outage while updating.

Since your machine is working fine, you should be good even you don't update to the latest firmware as this is just for some minor bug fixes (if there is) and minor performance improvement. 


Also to answer your questions:

1. What features / benefits are added or reduced with this firmware? '''Minor performance improvement'''

2. Does the firmware change any privacy related policies such as the collection of our business data? '''No'''

3. Does the firmware change the current functioning of the printer in any way? '''No'''

4. Does the firmware limit or restrict the future functioning of the printer in any way? '''No'''

5. Does the firmware limit or restrict the future servicing of the printer in any way? '''No''' 

6. Does the firmware limit or restrict the use of 3rd party consumables in any way? eg. toner, drum, etc. '''No'''

7. Are we able to rollback to a previous firmware version if we find the new firmware unsuitable? '''Unfortunately, as of the moment No'''


Hope I was able to answer your concern.

'''John'''

Customer Care Team

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