Editing Disney+ Household Restrictions & Access Limitations (section)

==Disney's Response==

Disney+ support staff acknowledge these issues when customers reach out to them, but haven't provided any systemic fix. Rather, they offer temporary solutions that will result in customers having to contact them again:

#'''Manual resets''': Support agents can reset the "away from home" count, but this is only a temporary fix, as the same restrictions will reappear within about 30 days.<ref>User testimonial in Reddit thread: "You have to ring them up and threaten you cancel a bunch of times then they'll reset all your devices." Reddit r/DisneyPlus, February 2025.</ref>
#'''Workarounds''': Some support staff suggest using mobile devices to cast to TVs or other technical workarounds that limit functionality or quality.<ref>User testimonial in Reddit thread: "The way to fix this, is log into Disney plus on your phone and cast it to the tv." Reddit r/DisneyPlus, November 2024.</ref>
#'''Account recreation''': In some cases, support has suggested that users cancel their existing accounts and create new ones with different email addresses.<ref>User testimonial in Reddit thread: "This happened to me years ago, support back then told me my best bet was to just sign up again with a different email." Reddit r/DisneyPlus, November 2024.</ref>
#'''Support burden transfer''': Disney+ has transferred the burden of their technical limitations to consumers, requiring them to contact support repeatedly for issues caused by Disney's systems.<ref>User testimonial in Reddit thread: "Once a month I have to get on webchat and get it reset. Apparently it's because your IP address isn't static (spoiler, no home account has a static IP when I went looking)." Reddit r/DisneyPlus, February 2025.</ref>