Editing Brainly (section)

===Auto-renewal deceptive billing===
Reported by consumers on several platforms, including the Better Business Bureau (BBB),<ref>{{Cite web|url=https://www.bbb.org/us/ny/brooklyn/profile/educational-technology/brainlycom-0121-87151719/complaints|title=Brainly.com - BBB Complaints|work=Better Business Bureau|access-date=2025-05-05}}</ref> Trustpilot,<ref>{{Cite web|url=https://www.trustpilot.com/review/brainly.com?stars=1|title=Brainly Reviews|work=Trustpilot|access-date=2025-05-05}}</ref> and Complaints Board,<ref>{{Cite web|url=https://www.complaintsboard.com/brainly-b136175#filter|title=Brainly Reviews and Complaints|work=Complaints Board|access-date=2025-05-05}}</ref> Brainly has repeatedly charged users for premium content after they cancelled their subscription.<ref name=":3">{{Cite news |last=Miller |first=Emma |date=Mar 8, 2024 |title=A Brief Overview Of Brainly Academic Service |url=https://nocramming.com/tutoring/brainly |access-date=May 5, 2025 |work=NoCramming}}</ref> Notably seen on the BBB, a user had an account charged by Brainly, notably with no refunds despite the account being fraudulently being created with their credentials.<ref>{{Cite web |last=Anonymous |date=Jun 14, 2024 |title=BBB Complaint |url=https://www.bbb.org/us/ny/brooklyn/profile/educational-technology/brainlycom-0121-87151719/complaints#0121_87151719_21848927 |access-date=May 4, 2025 |website=Better Business Bureau}}</ref> Another user cited difficulties to stop charges to their account as well.<ref>{{Cite web |last=Brown |first=K. |title=Brainly Review: Poor Customer Service & Technical Difficulties Result in Bad Experience |url=https://www.complaintsboard.com/brainly-b136175#c1531768 |access-date=May 5, 2025 |website=Complaints Board}}</ref>

Users attempting to use customer service have also reported being locked into speaking with an AI assistant to handle their billing problems.<ref name=":3" />