Editing Forced retention of payment methods (section)

==Pattern of friction and discouragement==
Across all three services, the user describes a consistent pattern in which the resolution of unauthorized or unwanted billing was made progressively more difficult over time. The timeline reveals the following escalation:

*'''December 2024''': First support requests made (Captivate, Book Like A Boss), including a request to remove card details. Initial steps were ignored or rendered ineffective.
*'''March 2025''': Internal account audits and review of bank statements, trying to identify the source of charges.
*'''May 2025''': Profile deletion and new contact attempts. In one case, this led to total data loss. In another, the request was unanswered, and the payment method remained.
*'''June 2025''': A final step was taken: issuing a formal card cancellation to prevent further withdrawals.

In all cases, the process demanded '''several months of monitoring, multiple contact attempts, and irreversible actions''' like deleting an account, without ever obtaining a clean or documented resolution from the services involved.

This progression reflects a '''strategy of friction-based discouragement''', whether intentional or not. It increases the user’s emotional and administrative burden, causing delays, hesitation, or abandonment. Some actions (such as using a non-trackable support form, or hiding critical menu items in late-loading interfaces) further amplify this effect by amplifying the user's confusion and reducing trust in the process.