3CX - Revision history

2001:4BC9:82B:F663:2205:B7FF:FE00:E700: /* References: */ fix archive date

2026-03-21T02:57:21Z

References:: fix archive date

← Older revision		Revision as of 02:57, 21 March 2026
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	====Customer and Partner Relations====		====Customer and Partner Relations====
	The company's CTO, Nick Galea, has been the subject of criticism from some 3CX users and partners for alleged heavy-handed moderation practices and perceived unprofessional conduct in public forums. Multiple users on Reddit have reported being banned from the official 3CX community forums for raising technical concerns or criticizing company policies. <ref>{{Cite web \|title=My 3CX Partnership Deleted and All Linked Clients Lost \|url=https://www.reddit.com/r/3CX/comments/xev0u5/my_3cx_partnership_deleted_and_all_linked_clients/ \|url-status=live \|archive-url=http://web.archive.org/web/20230605093312/https://www.reddit.com/r/3CX/comments/xev0u5/my_3cx_partnership_deleted_and_all_linked_clients/ \|archive-date=2023-06-05}}</ref><ref>{{Cite web \|date= \|title=Banned from the 3CX Community \|url=https://www.reddit.com/r/3CX/comments/xn0ztp/banned_from_the_3cx_community/ \|url-status=live \|archive-url=https://web.archive.org/web/20250315171811/https://www.reddit.com/r/3CX/comments/xn0ztp/banned_from_the_3cx_community/ \|archive-date=~~2023~~-03-15}}</ref>		The company's CTO, Nick Galea, has been the subject of criticism from some 3CX users and partners for alleged heavy-handed moderation practices and perceived unprofessional conduct in public forums. Multiple users on Reddit have reported being banned from the official 3CX community forums for raising technical concerns or criticizing company policies. <ref>{{Cite web \|title=My 3CX Partnership Deleted and All Linked Clients Lost \|url=https://www.reddit.com/r/3CX/comments/xev0u5/my_3cx_partnership_deleted_and_all_linked_clients/ \|url-status=live \|archive-url=http://web.archive.org/web/20230605093312/https://www.reddit.com/r/3CX/comments/xev0u5/my_3cx_partnership_deleted_and_all_linked_clients/ \|archive-date=2023-06-05}}</ref><ref>{{Cite web \|date=2022-09-24 \|title=Banned from the 3CX Community \|url=https://www.reddit.com/r/3CX/comments/xn0ztp/banned_from_the_3cx_community/ \|url-status=live \|archive-url=https://web.archive.org/web/20250315171811/https://www.reddit.com/r/3CX/comments/xn0ztp/banned_from_the_3cx_community/ \|archive-date=2025-03-15 \|website=Reddit}}</ref>

	====Supply Chain Incident Response====		====Supply Chain Incident Response====

Frostymalice: Added PBX acronym and modified a hyperlink for consistency

2026-02-21T23:50:13Z

Added PBX acronym and modified a hyperlink for consistency

← Older revision		Revision as of 23:50, 21 February 2026
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	}}		}}

	The 3CX Phone System is a digital [[wikipedia:Private_branch_exchange\|private branch exchange]] based on the [[wikipedia:Session_Initiation_Protocol\|Session Initiation Protocol]] (SIP) standard facilitating calls via either the [[wikipedia:Public_switched_telephone_network\|public switched telephone network (PSTN)]] or using [[wikipedia:Voice_over_IP\|Voice over Internet Protocol]] (VoIP) services <ref name=":0" />.		The 3CX Phone System is a digital [[wikipedia:Private_branch_exchange\|private branch exchange]] (PBX) based on the [[wikipedia:Session_Initiation_Protocol\|Session Initiation Protocol]] (SIP) standard facilitating calls via either the [[wikipedia:Public_switched_telephone_network\|public switched telephone network]] (PSTN) or using [[wikipedia:Voice_over_IP\|Voice over Internet Protocol]] (VoIP) services <ref name=":0" />.

	In 2023, during a major supply chain attack affecting the 3CX desktop application, the company's public response included engaging the services of Google-owned cybersecurity firm [[wikipedia:Mandiant\|Mandiant]]<ref>{{Cite web \|last=Lakshmanan \|first=Ravie \|date=Mar 31, 2023 \|title=3CX Supply Chain Attack — Here's What We Know So Far \|url=https://thehackernews.com/2023/03/3cx-supply-chain-attack-heres-what-we.html \|archive-url=https://web.archive.org/web/20250627055223/https://thehackernews.com/2023/03/3cx-supply-chain-attack-heres-what-we.html \|archive-date=June 27, 2025 \|access-date=2025-08-12 \|website=thehackernews.com}}</ref> and advising customers to uninstall affected versions.		In 2023, during a major supply chain attack affecting the 3CX desktop application, the company's public response included engaging the services of Google-owned cybersecurity firm [[wikipedia:Mandiant\|Mandiant]]<ref>{{Cite web \|last=Lakshmanan \|first=Ravie \|date=Mar 31, 2023 \|title=3CX Supply Chain Attack — Here's What We Know So Far \|url=https://thehackernews.com/2023/03/3cx-supply-chain-attack-heres-what-we.html \|archive-url=https://web.archive.org/web/20250627055223/https://thehackernews.com/2023/03/3cx-supply-chain-attack-heres-what-we.html \|archive-date=June 27, 2025 \|access-date=2025-08-12 \|website=thehackernews.com}}</ref> and advising customers to uninstall affected versions.

SinexTitan: logo changed to SVG

2026-01-19T14:33:14Z

logo changed to SVG

← Older revision		Revision as of 14:33, 19 January 2026
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	\| Industry = Telecommunication		\| Industry = Telecommunication
	\| Website = https://www.3cx.com/		\| Website = https://www.3cx.com/
	\| Logo = 3CX ~~Logo Grey background-1028917583~~.~~png~~		\| Logo = 3CX logo.svg
	\| Type = Private		\| Type = Private
	\| Description = Founder of 3CX Phone System. Required users to pay a fee for support tickets during an attack which distributed malware to customers.		\| Description = Founder of 3CX Phone System. Required users to pay a fee for support tickets during an attack which distributed malware to customers.

149.50.211.150 at 19:27, 4 January 2026

2026-01-04T19:27:47Z

← Older revision		Revision as of 19:27, 4 January 2026
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	\| Logo = 3CX Logo Grey background-1028917583.png		\| Logo = 3CX Logo Grey background-1028917583.png
	\| Type = Private		\| Type = Private
			\| Description = Founder of 3CX Phone System. Required users to pay a fee for support tickets during an attack which distributed malware to customers.
	}}		}}

Jake.Langridge: Added archive links.

2026-01-04T12:41:36Z

Added archive links.

← Older revision		Revision as of 12:41, 4 January 2026
Line 17:		Line 17:

	====Customer and Partner Relations====		====Customer and Partner Relations====
	The company's CTO, Nick Galea, has been the subject of criticism from some 3CX users and partners for alleged heavy-handed moderation practices and perceived unprofessional conduct in public forums. Multiple users on Reddit have reported being banned from the official 3CX community forums for raising technical concerns or criticizing company policies. <ref>{{Cite web \|title=My 3CX Partnership Deleted and All Linked Clients Lost \|url=https://www.reddit.com/r/3CX/comments/xev0u5/my_3cx_partnership_deleted_and_all_linked_clients/}}</ref><ref>{{Cite web \|title=Banned from the 3CX Community \|url=https://www.reddit.com/r/3CX/comments/xn0ztp/banned_from_the_3cx_community/}}</ref>		The company's CTO, Nick Galea, has been the subject of criticism from some 3CX users and partners for alleged heavy-handed moderation practices and perceived unprofessional conduct in public forums. Multiple users on Reddit have reported being banned from the official 3CX community forums for raising technical concerns or criticizing company policies. <ref>{{Cite web \|title=My 3CX Partnership Deleted and All Linked Clients Lost \|url=https://www.reddit.com/r/3CX/comments/xev0u5/my_3cx_partnership_deleted_and_all_linked_clients/ \|url-status=live \|archive-url=http://web.archive.org/web/20230605093312/https://www.reddit.com/r/3CX/comments/xev0u5/my_3cx_partnership_deleted_and_all_linked_clients/ \|archive-date=2023-06-05}}</ref><ref>{{Cite web \|date= \|title=Banned from the 3CX Community \|url=https://www.reddit.com/r/3CX/comments/xn0ztp/banned_from_the_3cx_community/ \|url-status=live \|archive-url=https://web.archive.org/web/20250315171811/https://www.reddit.com/r/3CX/comments/xn0ztp/banned_from_the_3cx_community/ \|archive-date=2023-03-15}}</ref>

	====Supply Chain Incident Response====		====Supply Chain Incident Response====
	In March 2023, 3CX was the victim of a high-profile supply chain hack, thought to be the result of a cascade failure starting with the software X_Trader. This attack was linked to an earlier incident perpetrated by North Korean hackers, targeting software company [https://www.marketswiki.com/wiki/Trading_Technologies_International Trading Technologies]. A 3CX employee's PC containing the Trading Technologies App was used by the hackers to compromise their software and distribute malware to consumers. <ref>{{Cite news \|last=Greenberg \|first=Andy \|date=Apr 20, 2023 \|title=The Huge 3CX Breach Was Actually 2 Linked Supply Chain Attacks \|url=https://www.wired.com/story/3cx-supply-chain-attack-times-two/ \|archive-url=https://web.archive.org/web/20250726115243/https://www.wired.com/story/3cx-supply-chain-attack-times-two/ \|archive-date=July 26, 2025 \|work=Wired \|pages=2025-08-12}}</ref><ref name=":1" />		In March 2023, 3CX was the victim of a high-profile supply chain hack, thought to be the result of a cascade failure starting with the software X_Trader. This attack was linked to an earlier incident perpetrated by North Korean hackers, targeting software company [https://www.marketswiki.com/wiki/Trading_Technologies_International Trading Technologies]. A 3CX employee's PC containing the Trading Technologies App was used by the hackers to compromise their software and distribute malware to consumers. <ref>{{Cite news \|last=Greenberg \|first=Andy \|date=Apr 20, 2023 \|title=The Huge 3CX Breach Was Actually 2 Linked Supply Chain Attacks \|url=https://www.wired.com/story/3cx-supply-chain-attack-times-two/ \|archive-url=https://web.archive.org/web/20250726115243/https://www.wired.com/story/3cx-supply-chain-attack-times-two/ \|archive-date=July 26, 2025 \|work=Wired \|pages=2025-08-12}}</ref><ref name=":1" />

	3CX also faced backlash for requiring users to pay a fee when opening support tickets during the breach, which led to further public criticism from system administrators and IT professionals.<ref name=":1">{{Cite web \|last=CrowdStrike \|date=2023-03-29 \|title=// 2023-03-29 // SITUATIONAL AWARENESS // CrowdStrike Tracking Active Intrusion Campaign Targeting 3CX Customers // \|url=https://www.reddit.com/r/crowdstrike/comments/125r3uu/20230329_situational_awareness_crowdstrike/ \|website=reddit}}</ref><blockquote>"I have been in contact with 3CX and their suggestion is to open a support ticket at £75 per incident. Ludicrous." -wars_t (reddit.com) </blockquote>		3CX also faced backlash for requiring users to pay a fee when opening support tickets during the breach, which led to further public criticism from system administrators and IT professionals.<ref name=":1">{{Cite web \|last=CrowdStrike \|date=2023-03-29 \|title=// 2023-03-29 // SITUATIONAL AWARENESS // CrowdStrike Tracking Active Intrusion Campaign Targeting 3CX Customers // \|url=https://www.reddit.com/r/crowdstrike/comments/125r3uu/20230329_situational_awareness_crowdstrike/ \|url-status=live \|archive-url=https://web.archive.org/web/20230330190124/https://www.reddit.com/r/crowdstrike/comments/125r3uu/20230329_situational_awareness_crowdstrike/ \|archive-date=2023-03-30 \|website=reddit}}</ref><blockquote>"I have been in contact with 3CX and their suggestion is to open a support ticket at £75 per incident. Ludicrous." -wars_t (reddit.com) </blockquote>

	==References:==		==References:==
	<references />		<references />
	[[Category:3CX]]		[[Category:3CX]]

Lowspeedguy: Added a link that defines "public switched telephone network" to better comply with the editorial guidelines.

2025-08-25T04:05:24Z

Added a link that defines "public switched telephone network" to better comply with the editorial guidelines.

← Older revision		Revision as of 04:05, 25 August 2025
Line 10:		Line 10:
	}}		}}

	The 3CX Phone System is a digital [[wikipedia:Private_branch_exchange\|private branch exchange]] based on the [[wikipedia:Session_Initiation_Protocol\|Session Initiation Protocol]] (SIP) standard facilitating calls via either the public switched telephone network (PSTN) or using [[wikipedia:Voice_over_IP\|Voice over Internet Protocol]] (VoIP) services <ref name=":0" />.		The 3CX Phone System is a digital [[wikipedia:Private_branch_exchange\|private branch exchange]] based on the [[wikipedia:Session_Initiation_Protocol\|Session Initiation Protocol]] (SIP) standard facilitating calls via either the [[wikipedia:Public_switched_telephone_network\|public switched telephone network (PSTN)]] or using [[wikipedia:Voice_over_IP\|Voice over Internet Protocol]] (VoIP) services <ref name=":0" />.

	In 2023, during a major supply chain attack affecting the 3CX desktop application, the company's public response included engaging the services of Google-owned cybersecurity firm [[wikipedia:Mandiant\|Mandiant]]<ref>{{Cite web \|last=Lakshmanan \|first=Ravie \|date=Mar 31, 2023 \|title=3CX Supply Chain Attack — Here's What We Know So Far \|url=https://thehackernews.com/2023/03/3cx-supply-chain-attack-heres-what-we.html \|archive-url=https://web.archive.org/web/20250627055223/https://thehackernews.com/2023/03/3cx-supply-chain-attack-heres-what-we.html \|archive-date=June 27, 2025 \|access-date=2025-08-12 \|website=thehackernews.com}}</ref> and advising customers to uninstall affected versions.		In 2023, during a major supply chain attack affecting the 3CX desktop application, the company's public response included engaging the services of Google-owned cybersecurity firm [[wikipedia:Mandiant\|Mandiant]]<ref>{{Cite web \|last=Lakshmanan \|first=Ravie \|date=Mar 31, 2023 \|title=3CX Supply Chain Attack — Here's What We Know So Far \|url=https://thehackernews.com/2023/03/3cx-supply-chain-attack-heres-what-we.html \|archive-url=https://web.archive.org/web/20250627055223/https://thehackernews.com/2023/03/3cx-supply-chain-attack-heres-what-we.html \|archive-date=June 27, 2025 \|access-date=2025-08-12 \|website=thehackernews.com}}</ref> and advising customers to uninstall affected versions.

Lowspeedguy: Added the sixth reference link to the first Supply Chain Incident Response paragraph, as it is further proof of it and now it is more lixely for people to click on it if they want more proof for the paragraph's claim.

2025-08-24T02:52:08Z

Added the sixth reference link to the first Supply Chain Incident Response paragraph, as it is further proof of it and now it is more lixely for people to click on it if they want more proof for the paragraph's claim.

← Older revision		Revision as of 02:52, 24 August 2025
Line 20:		Line 20:

	====Supply Chain Incident Response====		====Supply Chain Incident Response====
	In March 2023, 3CX was the victim of a high-profile supply chain hack, thought to be the result of a cascade failure starting with the software X_Trader. This attack was linked to an earlier incident perpetrated by North Korean hackers, targeting software company [https://www.marketswiki.com/wiki/Trading_Technologies_International Trading Technologies]. A 3CX employee's PC containing the Trading Technologies App was used by the hackers to compromise their software and distribute malware to consumers. <ref>{{Cite news \|last=Greenberg \|first=Andy \|date=Apr 20, 2023 \|title=The Huge 3CX Breach Was Actually 2 Linked Supply Chain Attacks \|url=https://www.wired.com/story/3cx-supply-chain-attack-times-two/ \|archive-url=https://web.archive.org/web/20250726115243/https://www.wired.com/story/3cx-supply-chain-attack-times-two/ \|archive-date=July 26, 2025 \|work=Wired \|pages=2025-08-12}}</ref>		In March 2023, 3CX was the victim of a high-profile supply chain hack, thought to be the result of a cascade failure starting with the software X_Trader. This attack was linked to an earlier incident perpetrated by North Korean hackers, targeting software company [https://www.marketswiki.com/wiki/Trading_Technologies_International Trading Technologies]. A 3CX employee's PC containing the Trading Technologies App was used by the hackers to compromise their software and distribute malware to consumers. <ref>{{Cite news \|last=Greenberg \|first=Andy \|date=Apr 20, 2023 \|title=The Huge 3CX Breach Was Actually 2 Linked Supply Chain Attacks \|url=https://www.wired.com/story/3cx-supply-chain-attack-times-two/ \|archive-url=https://web.archive.org/web/20250726115243/https://www.wired.com/story/3cx-supply-chain-attack-times-two/ \|archive-date=July 26, 2025 \|work=Wired \|pages=2025-08-12}}</ref><ref name=":1" />

	3CX also faced backlash for requiring users to pay a fee when opening support tickets during the breach, which led to further public criticism from system administrators and IT professionals.<ref>{{Cite web \|last=CrowdStrike \|date=2023-03-29 \|title=// 2023-03-29 // SITUATIONAL AWARENESS // CrowdStrike Tracking Active Intrusion Campaign Targeting 3CX Customers // \|url=https://www.reddit.com/r/crowdstrike/comments/125r3uu/20230329_situational_awareness_crowdstrike/ \|website=reddit}}</ref><blockquote>"I have been in contact with 3CX and their suggestion is to open a support ticket at £75 per incident. Ludicrous." -wars_t (reddit.com) </blockquote>		3CX also faced backlash for requiring users to pay a fee when opening support tickets during the breach, which led to further public criticism from system administrators and IT professionals.<ref name=":1">{{Cite web \|last=CrowdStrike \|date=2023-03-29 \|title=// 2023-03-29 // SITUATIONAL AWARENESS // CrowdStrike Tracking Active Intrusion Campaign Targeting 3CX Customers // \|url=https://www.reddit.com/r/crowdstrike/comments/125r3uu/20230329_situational_awareness_crowdstrike/ \|website=reddit}}</ref><blockquote>"I have been in contact with 3CX and their suggestion is to open a support ticket at £75 per incident. Ludicrous." -wars_t (reddit.com) </blockquote>

	==References:==		==References:==
	<references />		<references />
	[[Category:3CX]]		[[Category:3CX]]

The VSL at 20:27, 22 August 2025

2025-08-22T20:27:03Z

← Older revision		Revision as of 20:27, 22 August 2025
Line 10:		Line 10:
	}}		}}

	The 3CX Phone System is a digital [[wikipedia:Private_branch_exchange\|~~Private~~ branch exchange]] based on the [[wikipedia:Session_Initiation_Protocol\|Session Initiation Protocol]] (SIP) standard facilitating calls via either the public switched telephone network (PSTN) or using [[wikipedia:Voice_over_IP\|Voice over Internet Protocol]] (VoIP) services <ref name=":0" />.		The 3CX Phone System is a digital [[wikipedia:Private_branch_exchange\|private branch exchange]] based on the [[wikipedia:Session_Initiation_Protocol\|Session Initiation Protocol]] (SIP) standard facilitating calls via either the public switched telephone network (PSTN) or using [[wikipedia:Voice_over_IP\|Voice over Internet Protocol]] (VoIP) services <ref name=":0" />.

	In 2023, during a major supply chain attack affecting the 3CX desktop application, the company's public response included engaging the services of Google-owned cybersecurity firm [[wikipedia:Mandiant\|Mandiant]]<ref>{{Cite web \|last=Lakshmanan \|first=Ravie \|date=Mar 31, 2023 \|title=3CX Supply Chain Attack — Here's What We Know So Far \|url=https://thehackernews.com/2023/03/3cx-supply-chain-attack-heres-what-we.html \|archive-url=https://web.archive.org/web/20250627055223/https://thehackernews.com/2023/03/3cx-supply-chain-attack-heres-what-we.html \|archive-date=June 27, 2025 \|access-date=2025-08-12 \|website=thehackernews.com}}</ref> and advising customers to uninstall affected versions.		In 2023, during a major supply chain attack affecting the 3CX desktop application, the company's public response included engaging the services of Google-owned cybersecurity firm [[wikipedia:Mandiant\|Mandiant]]<ref>{{Cite web \|last=Lakshmanan \|first=Ravie \|date=Mar 31, 2023 \|title=3CX Supply Chain Attack — Here's What We Know So Far \|url=https://thehackernews.com/2023/03/3cx-supply-chain-attack-heres-what-we.html \|archive-url=https://web.archive.org/web/20250627055223/https://thehackernews.com/2023/03/3cx-supply-chain-attack-heres-what-we.html \|archive-date=June 27, 2025 \|access-date=2025-08-12 \|website=thehackernews.com}}</ref> and advising customers to uninstall affected versions.

The VSL: Minor editing changes, added wikipedia link

2025-08-22T20:21:14Z

Minor editing changes, added wikipedia link

← Older revision		Revision as of 20:21, 22 August 2025
Line 10:		Line 10:
	}}		}}

	The 3CX Phone System is a ~~software private~~ branch exchange based on the [[wikipedia:Session_Initiation_Protocol\|Session Initiation Protocol]] (SIP) standard ~~to allow~~ calls via the public switched telephone network (PSTN) or ~~via~~ [[wikipedia:Voice_over_IP\|Voice over Internet Protocol]] (VoIP) services <ref name=":0" />.		The 3CX Phone System is a digital [[wikipedia:Private_branch_exchange\|Private branch exchange]] based on the [[wikipedia:Session_Initiation_Protocol\|Session Initiation Protocol]] (SIP) standard facilitating calls via either the public switched telephone network (PSTN) or using [[wikipedia:Voice_over_IP\|Voice over Internet Protocol]] (VoIP) services <ref name=":0" />.

	In 2023, during a major supply chain attack affecting the 3CX desktop application, the company's public response included engaging the services of Google-owned cybersecurity firm [[wikipedia:Mandiant\|Mandiant]]<ref>{{Cite web \|last=Lakshmanan \|first=Ravie \|date=Mar 31, 2023 \|title=3CX Supply Chain Attack — Here's What We Know So Far \|url=https://thehackernews.com/2023/03/3cx-supply-chain-attack-heres-what-we.html \|archive-url=https://web.archive.org/web/20250627055223/https://thehackernews.com/2023/03/3cx-supply-chain-attack-heres-what-we.html \|archive-date=June 27, 2025 \|access-date=2025-08-12 \|website=thehackernews.com}}</ref> and advising customers to uninstall affected versions.		In 2023, during a major supply chain attack affecting the 3CX desktop application, the company's public response included engaging the services of Google-owned cybersecurity firm [[wikipedia:Mandiant\|Mandiant]]<ref>{{Cite web \|last=Lakshmanan \|first=Ravie \|date=Mar 31, 2023 \|title=3CX Supply Chain Attack — Here's What We Know So Far \|url=https://thehackernews.com/2023/03/3cx-supply-chain-attack-heres-what-we.html \|archive-url=https://web.archive.org/web/20250627055223/https://thehackernews.com/2023/03/3cx-supply-chain-attack-heres-what-we.html \|archive-date=June 27, 2025 \|access-date=2025-08-12 \|website=thehackernews.com}}</ref> and advising customers to uninstall affected versions.
Line 20:		Line 20:

	====Supply Chain Incident Response====		====Supply Chain Incident Response====
	In March 2023, 3CX was the victim of a high-profile supply chain ~~attack~~, thought to be the result of a cascade failure starting with the software X_Trader. This attack was linked to an earlier ~~hack~~ by North Korean hackers to software company [https://www.marketswiki.com/wiki/Trading_Technologies_International Trading Technologies]. A 3CX employee's PC ~~with~~ the Trading Technologies App was used by the hackers to compromise their software and distribute malware to consumers. <ref>{{Cite news \|last=Greenberg \|first=Andy \|date=Apr 20, 2023 \|title=The Huge 3CX Breach Was Actually 2 Linked Supply Chain Attacks \|url=https://www.wired.com/story/3cx-supply-chain-attack-times-two/ \|archive-url=https://web.archive.org/web/20250726115243/https://www.wired.com/story/3cx-supply-chain-attack-times-two/ \|archive-date=July 26, 2025 \|work=Wired \|pages=2025-08-12}}</ref>		In March 2023, 3CX was the victim of a high-profile supply chain hack, thought to be the result of a cascade failure starting with the software X_Trader. This attack was linked to an earlier incident perpetrated by North Korean hackers, targeting software company [https://www.marketswiki.com/wiki/Trading_Technologies_International Trading Technologies]. A 3CX employee's PC containing the Trading Technologies App was used by the hackers to compromise their software and distribute malware to consumers. <ref>{{Cite news \|last=Greenberg \|first=Andy \|date=Apr 20, 2023 \|title=The Huge 3CX Breach Was Actually 2 Linked Supply Chain Attacks \|url=https://www.wired.com/story/3cx-supply-chain-attack-times-two/ \|archive-url=https://web.archive.org/web/20250726115243/https://www.wired.com/story/3cx-supply-chain-attack-times-two/ \|archive-date=July 26, 2025 \|work=Wired \|pages=2025-08-12}}</ref>

	3CX also faced backlash for requiring users to pay ~~to open~~ support tickets during the breach, which led to further public criticism from system administrators and IT professionals.<ref>{{Cite web \|last=CrowdStrike \|date=2023-03-29 \|title=// 2023-03-29 // SITUATIONAL AWARENESS // CrowdStrike Tracking Active Intrusion Campaign Targeting 3CX Customers // \|url=https://www.reddit.com/r/crowdstrike/comments/125r3uu/20230329_situational_awareness_crowdstrike/ \|website=reddit}}</ref><blockquote>"I have been in contact with 3CX and their suggestion is to open a support ticket at £75 per incident. Ludicrous." -wars_t (reddit.com) </blockquote>		3CX also faced backlash for requiring users to pay a fee when opening support tickets during the breach, which led to further public criticism from system administrators and IT professionals.<ref>{{Cite web \|last=CrowdStrike \|date=2023-03-29 \|title=// 2023-03-29 // SITUATIONAL AWARENESS // CrowdStrike Tracking Active Intrusion Campaign Targeting 3CX Customers // \|url=https://www.reddit.com/r/crowdstrike/comments/125r3uu/20230329_situational_awareness_crowdstrike/ \|website=reddit}}</ref><blockquote>"I have been in contact with 3CX and their suggestion is to open a support ticket at £75 per incident. Ludicrous." -wars_t (reddit.com) </blockquote>

	==References:==		==References:==
	<references />		<references />
	[[Category:3CX]]		[[Category:3CX]]

Lowspeedguy: Just added a the before the word "company" in the third paragraph.

2025-08-22T15:44:35Z

Just added a the before the word "company" in the third paragraph.

← Older revision		Revision as of 15:44, 22 August 2025
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	The 3CX Phone System is a software private branch exchange based on the [[wikipedia:Session_Initiation_Protocol\|Session Initiation Protocol]] (SIP) standard to allow calls via the public switched telephone network (PSTN) or via [[wikipedia:Voice_over_IP\|Voice over Internet Protocol]] (VoIP) services <ref name=":0" />.		The 3CX Phone System is a software private branch exchange based on the [[wikipedia:Session_Initiation_Protocol\|Session Initiation Protocol]] (SIP) standard to allow calls via the public switched telephone network (PSTN) or via [[wikipedia:Voice_over_IP\|Voice over Internet Protocol]] (VoIP) services <ref name=":0" />.

	In 2023, during a major supply chain attack affecting the 3CX desktop application, company's public response included engaging the services of Google-owned cybersecurity firm [[wikipedia:Mandiant\|Mandiant]]<ref>{{Cite web \|last=Lakshmanan \|first=Ravie \|date=Mar 31, 2023 \|title=3CX Supply Chain Attack — Here's What We Know So Far \|url=https://thehackernews.com/2023/03/3cx-supply-chain-attack-heres-what-we.html \|archive-url=https://web.archive.org/web/20250627055223/https://thehackernews.com/2023/03/3cx-supply-chain-attack-heres-what-we.html \|archive-date=June 27, 2025 \|access-date=2025-08-12 \|website=thehackernews.com}}</ref> and advising customers to uninstall affected versions.		In 2023, during a major supply chain attack affecting the 3CX desktop application, the company's public response included engaging the services of Google-owned cybersecurity firm [[wikipedia:Mandiant\|Mandiant]]<ref>{{Cite web \|last=Lakshmanan \|first=Ravie \|date=Mar 31, 2023 \|title=3CX Supply Chain Attack — Here's What We Know So Far \|url=https://thehackernews.com/2023/03/3cx-supply-chain-attack-heres-what-we.html \|archive-url=https://web.archive.org/web/20250627055223/https://thehackernews.com/2023/03/3cx-supply-chain-attack-heres-what-we.html \|archive-date=June 27, 2025 \|access-date=2025-08-12 \|website=thehackernews.com}}</ref> and advising customers to uninstall affected versions.

	==Controversies==		==Controversies==