AT&T - Revision history

Nevermore at 14:24, 10 May 2026

2026-05-10T14:24:21Z

← Older revision		Revision as of 14:24, 10 May 2026
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	The user is able to schedule service setup online though the portal. The option to cancel this scheduled setup is advertised to the user. The user is unable to cancel the plan due to the "Request cancellation" button being greyed out and inactive.		The user is able to schedule service setup online though the portal. The option to cancel this scheduled setup is advertised to the user. The user is unable to cancel the plan due to the "Request cancellation" button being greyed out and inactive.

			===Silent price hikes===
			Every few months the bill goes up with no justification.

	==Products==		==Products==

Sojourna: Clean-up; pass on style.

2026-03-30T23:20:24Z

Clean-up; pass on style.

← Older revision		Revision as of 23:20, 30 March 2026
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	{{StubNotice}}		{{StubNotice}}

	{{CompanyCargo		{{CompanyCargo
	\| Founded = 1885		\| Founded = 1885
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	\| Description = Major telecommunication company which owns several smaller telecommunication companies. Has sold user data and lied about involvement in data breeches		\| Description = Major telecommunication company which owns several smaller telecommunication companies. Has sold user data and lied about involvement in data breeches
	}}		}}
	~~[[wikipedia:~~AT&T\|~~'''~~AT&T, Inc.''']] is a major telecommunications holding company headquartered in Dallas, Texas. AT&T owns several smaller telecommunications companies, including Cricket Wireless and DIRECTV. <ref>{{Cite web \|title=PRINCIPAL SUBSIDIARIES OF AT&T INC. \|url=https://www.sec.gov/Archives/edgar/data/732717/000073271718000009/ex21.htm \|url-status=live \|archive-url=https://web.archive.org/web/20251004102846/https://www.sec.gov/Archives/edgar/data/732717/000073271718000009/ex21.htm \|archive-date=2025~~-10-04 \|website=U.S. Securities and Exchange Commission~~}}</ref>
			'''{{Wplink\|AT&T\|AT&T, Inc.}}''' is a major telecommunications holding company headquartered in Dallas, Texas. AT&T owns several smaller telecommunications companies, including Cricket Wireless and DIRECTV.<ref>{{Cite web \|author= \|title=PRINCIPAL SUBSIDIARIES OF AT&T INC. \|url=https://www.sec.gov/Archives/edgar/data/732717/000073271718000009/ex21.htm \|website=U.S. Securities and Exchange Commission \|date=20 Feb 2018 \|access-date=30 Mar 2026 \|url-status=live \|archive-url=https://web.archive.org/web/20251004102846/https://www.sec.gov/Archives/edgar/data/732717/000073271718000009/ex21.htm \|archive-date=4 Oct 2025}}</ref>

	==Consumer impact summary==		==Consumer impact summary==
			{{Ph-C-CIS}}
			*'''Privacy:''' In 2017, the Electronic Frontier Foundation awarded AT&T with a 1 out of 5 stars privacy rating, the same as AT&T's largest competitors, [[Verizon]] and [[T-Mobile]].<ref>{{Cite web \|last=Reitman \|first=Rainey \|title=Who Has Your Back? Government Data Requests 2017 \|url=https://www.eff.org/who-has-your-back-2017 \|website=Electronic Frontier Foundation \|date=10 Jul 2017 \|access-date=30 Mar 2026 \|url-status=live \|archive-url=https://web.archive.org/web/20180915003333/https://www.eff.org/who-has-your-back-2017 \|archive-date=15 Sep 2018}}</ref>

	*'''Privacy -''' In 2017, the Electronic Frontier Foundation awarded AT&T with a 1 out of 5 stars privacy rating, the same as AT&T's largest competitors, Verizon and T-Mobile.<ref>{{Cite web \|last=~~Reitman \|first~~=~~Rainey \|date~~=~~2017-07~~-~~10 \|title=Who Has Your Back? Government Data Requests 2017 \|url=https://www~~.~~eff.org/who-has-your-back-2017 \|url-status=dead \|archive-url=https~~:~~//web.archive.org/web/20180915003333/https~~:~~//www.eff.org/who-has-your-back-2017~~ \|~~archive-date=2018-09-15 \|website=Electronic Frontier Foundation~~}}~~</ref>~~		==Incidents==
			This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}\|{{PAGENAME}} category]].

	==~~Incidents~~==		===Massive data breach (March 2024)===
	~~[[File:~~AT&T ~~Cancel Order Page~~.~~png~~\|~~thumb~~\|~~The button~~ to ~~cancel is greyed out~~, ~~with~~ a ~~label~~ that ~~suggests~~ the ~~button is greyed out because~~ the ~~user has~~ not ~~input~~ an ~~answer as to why they are cancelling~~. ~~There is no input field to put such answer~~.]]		In March 2024, tens of millions of records allegedly breached from AT&T were posted to a popular hacking forum.<ref>{{Cite web \|last=Hunt \|first=Troy \|title=Inside the Massive Alleged AT&T Data Breach \|url=https://www.troyhunt.com/inside-the-massive-alleged-att-data-breach/ \|website=TroyHunt.com \|date=19 Mar 2024 \|access-date=30 Mar 2026 \|url-status=live \|archive-url=https://web.archive.org/web/20251211134030/https://www.troyhunt.com/inside-the-massive-alleged-att-data-breach/ \|archive-date=11 Dec 2025}}</ref> Dating back to August 2021, the data was originally posted for sale before later being freely released. At the time, AT&T maintained that there had not been a breach of their systems and that the data originated from elsewhere. Twelve days later, AT&T acknowledged that data fields specific to them were in the breach and that it was not yet known whether the breach occurred at their end or that of a vendor.<ref>{{Cite web \|author= \|title=AT&T Addresses Recent Data Set Released on the Dark Web \|url=https://about.att.com/story/2024/addressing-data-set-released-on-dark-web.html \|website=AT&T \|date=30 Mar 2024 \|access-date=30 Mar 2024 \|url-status=live \|archive-url=https://web.archive.org/web/20251221112957/https://about.att.com/story/2024/addressing-data-set-released-on-dark-web.html \|archive-date=21 Dec 2025}}</ref> AT&T also proceeded to reset customer account pass-codes,<ref>{{Cite web \|last=Whittaker \|first=Zack \|title=AT&T resets account passcodes after millions of customer records leak online \|url=https://techcrunch.com/2024/03/30/att-reset-account-passcodes-customer-data/ \|website=TechCrunch \|date=30 Mar 2024 \|access-date=30 Mar 2026 \|url-status=live \|archive-url=https://web.archive.org/web/20251223093948/https://techcrunch.com/2024/03/30/att-reset-account-passcodes-customer-data/ \|archive-date=23 Dec 2025}}</ref> an indicator that there was sufficient belief pass-codes had been compromised. The incident exposed names, e-mail and physical addresses, dates of birth, phone numbers and US Social Security numbers.

	===~~Inability to cancel setup when the option is advertised~~ (~~8/16/2025~~)===		===Selling consumer data (''2024'')===
	The ~~user is able to schedule service setup online though the portal~~. The ~~option to cancel this scheduled setup is advertised~~ to the ~~user~~. ~~The user is unable to cancel the plan due to the "Request cancellation" button being greyed out and inactive~~.		The [[FCC]] found that all major telecommunications companies were illegally selling customers' location data. The U.S. government agency fined AT&T, Sprint, T-Mobile, and Verizon nearly $200 million; AT&T's share amounted to 0.22% of their net annual income.<ref>{{Cite web \|last=Rossmann \|first=Louis \|title=No Escape: EVERY US Carrier Sold Your Location Data with 0.4% Penalties from the FCC! \|url=https://www.youtube.com/watch?v=mdZt7ox1DDs \|website=[[YouTube]] \|date=30 Apr 2024 \|access-date=30 Mar 2026 \|url-status=live \|archive-url=https://preservetube.com/watch?v=mdZt7ox1DDs \|archive-date=19 Nov 2025}}</ref>

	===~~Selling consumer data~~ (~~2024~~)===		===Inability to cancel setup when the option is advertised (''2025—'')===
	~~FCC found that all major telecommunications companies were illegally selling customer's location data. FCC fined~~ AT&T~~, Sprint, T-Mobile, and Verizon nearly $200 million; AT&T's share amounted to 0.22% of their net annual income~~.~~<ref group="Video References">{{Cite web~~ \|~~last=Rossman~~ \|~~first=Louis \|date=2024-04-30 \|title=No Escape: EVERY US Carrier Sold Your Location Data~~ with ~~0.4% Penalties from~~ the ~~FCC! \|url=https://www~~.~~youtube~~.~~com/watch?v=mdZt7ox1DDs \|url-status=live \|website=YouTube \|archive-url=https://preservetube.com/watch?v=mdZt7ox1DDs \|archive-date=19 Nov 2025}}</ref>~~		[[File:AT&T Cancel Order page.png\|thumb\|The button to cancel is greyed out, with a label that suggests the button is greyed out because the user has not input an answer as to why they are cancelling. There is no input field to put such answer.]]

	~~===Massive data breach (March 2024)===~~		The user is able to schedule service setup online though the portal. The option to cancel this scheduled setup is advertised to the user. The user is unable to cancel the plan due to the "Request cancellation" button being greyed out and inactive.
	~~In March 2024, tens of millions of records allegedly breached from AT&T were posted~~ to ~~a popular hacking forum.<ref>{{Cite web \|last=Hunt \|first=Troy \|date=2024-03-19 \|title=Inside~~ the ~~Massive Alleged AT&T Data Breach \|url=https://www~~.~~troyhunt.com/inside-~~the~~-massive-alleged-att-data-breach/ \|url-status=live \|archive-url=https://web~~.~~archive.org/web/20251211134030/https://www.troyhunt.com/inside-~~the~~-massive-alleged-att-data-breach/ \|archive-date=2025-12-11 \|website=TroyHunt.com}}</ref> Dating back~~ to ~~August 2021,~~ the ~~data was originally posted for sale before later~~ being freely released. At the time, AT&T maintained that there had not been a breach of their systems and that the data originated from elsewhere. Twelve days later, AT&T acknowledged that data fields specific to them were in the breach and that it was not yet known whether the breach occurred at their end or that of a vendor.<ref>{{Cite web \|date=2024-03-30 \|title=AT&T Addresses Recent Data Set Released on the Dark Web \|url=https://about.att.com/story/2024/addressing-data-set-released-on-dark-web.html \|url-status=live \|archive-url=https://web.archive.org/web/20251221112957/https://about.att.com/story/2024/addressing-data-set-released-on-dark-web.html \|archive-date=2025-12-21 \|website=AT&T}}</ref> AT&T also proceeded to reset customer account pass-codes,<ref>{{Cite web \|last=Whittaker \|first=Zack \|date=2024-03-30 \|title=AT&T resets account passcodes after millions of customer records leak online \|url=https://techcrunch.com/2024/03/30/att-reset-account-passcodes-customer-data/ \|url-status=live \|archive-url=https://web.archive.org/web/20251223093948/https://techcrunch.com/2024/03/30/att-reset-account-passcodes-customer-data/ \|archive-date=2025-12-23 \|website=Tech Crunch}}</ref> an indicator that there was sufficient belief pass-codes had been compromised. The incident exposed names, email and physical addresses, dates of birth, phone numbers and ~~US Social Security numbers~~.

	==Products==		==Products==
	{{~~Placeholder box\|This is a list of the company's product lines '''with articles on this wiki'''.~~		{{Ph-C-P}}
	* [[Example product line one]] (release date): Short summary of the product's incidents.
	* [[Example product line two]] (release date):}}

	==See also==		==See also==

	* [[Data brokers]]		* [[Data brokers]]
	* [[T-Mobile]]~~<br />~~		* [[T-Mobile]]

	==References:==		==References==
	~~<references />~~		{{Reflist}}

	~~===Video references~~:~~===~~		[[Category:{{PAGENAME}}]]
	~~<references group="Video References" />~~		[[Category:Telecommunications companies]]
	[[Category:~~AT&T~~]]

Banana: Removed 1 duplicate url-status parameter(s) from 1 citation(s) using CRWCitationBot

2026-02-16T06:16:39Z

Removed 1 duplicate url-status parameter(s) from 1 citation(s) using CRWCitationBot

← Older revision		Revision as of 06:16, 16 February 2026
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	===Selling consumer data (2024)===		===Selling consumer data (2024)===
	FCC found that all major telecommunications companies were illegally selling customer's location data. FCC fined AT&T, Sprint, T-Mobile, and Verizon nearly $200 million; AT&T's share amounted to 0.22% of their net annual income.<ref group="Video References">{{Cite web \|last=Rossman \|first=Louis \|date=2024-04-30 \|title=No Escape: EVERY US Carrier Sold Your Location Data with 0.4% Penalties from the FCC! \|url=https://www.youtube.com/watch?v=mdZt7ox1DDs \|url-status=live \|website=YouTube ~~\|url-status=live~~ \|archive-url=https://preservetube.com/watch?v=mdZt7ox1DDs \|archive-date=19 Nov 2025}}</ref>		FCC found that all major telecommunications companies were illegally selling customer's location data. FCC fined AT&T, Sprint, T-Mobile, and Verizon nearly $200 million; AT&T's share amounted to 0.22% of their net annual income.<ref group="Video References">{{Cite web \|last=Rossman \|first=Louis \|date=2024-04-30 \|title=No Escape: EVERY US Carrier Sold Your Location Data with 0.4% Penalties from the FCC! \|url=https://www.youtube.com/watch?v=mdZt7ox1DDs \|url-status=live \|website=YouTube \|archive-url=https://preservetube.com/watch?v=mdZt7ox1DDs \|archive-date=19 Nov 2025}}</ref>

	===Massive data breach (March 2024)===		===Massive data breach (March 2024)===

Banana at 21:00, 15 February 2026

2026-02-15T21:00:08Z

← Older revision		Revision as of 21:00, 15 February 2026
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	===Selling consumer data (2024)===		===Selling consumer data (2024)===
	FCC found that all major telecommunications companies were illegally selling customer's location data. FCC fined AT&T, Sprint, T-Mobile, and Verizon nearly $200 million; AT&T's share amounted to 0.22% of their net annual income.<ref group="Video References">{{Cite web \|last=Rossman \|first=Louis \|date=2024-04-30 \|title=No Escape: EVERY US Carrier Sold Your Location Data with 0.4% Penalties from the FCC! \|url=https://www.youtube.com/watch?v=mdZt7ox1DDs \|url-status=live \|website=YouTube \|url-status=live \|archive-url=~~http://web.archive.org/web/20251119080645/~~https://~~www.youtube~~.com/watch?v=mdZt7ox1DDs \|archive-date=19 Nov 2025}}</ref>		FCC found that all major telecommunications companies were illegally selling customer's location data. FCC fined AT&T, Sprint, T-Mobile, and Verizon nearly $200 million; AT&T's share amounted to 0.22% of their net annual income.<ref group="Video References">{{Cite web \|last=Rossman \|first=Louis \|date=2024-04-30 \|title=No Escape: EVERY US Carrier Sold Your Location Data with 0.4% Penalties from the FCC! \|url=https://www.youtube.com/watch?v=mdZt7ox1DDs \|url-status=live \|website=YouTube \|url-status=live \|archive-url=https://preservetube.com/watch?v=mdZt7ox1DDs \|archive-date=19 Nov 2025}}</ref>

	===Massive data breach (March 2024)===		===Massive data breach (March 2024)===

Banana: Added archive URLs for 1 citation(s) using CRWCitationBot

2026-02-15T20:56:38Z

Added archive URLs for 1 citation(s) using CRWCitationBot

← Older revision		Revision as of 20:56, 15 February 2026
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	===Selling consumer data (2024)===		===Selling consumer data (2024)===
	FCC found that all major telecommunications companies were illegally selling customer's location data. FCC fined AT&T, Sprint, T-Mobile, and Verizon nearly $200 million; AT&T's share amounted to 0.22% of their net annual income.<ref group="Video References">{{Cite web \|last=Rossman \|first=Louis \|date=2024-04-30 \|title=No Escape: EVERY US Carrier Sold Your Location Data with 0.4% Penalties from the FCC! \|url=https://www.youtube.com/watch?v=mdZt7ox1DDs \|url-status=live \|website=YouTube}}</ref>		FCC found that all major telecommunications companies were illegally selling customer's location data. FCC fined AT&T, Sprint, T-Mobile, and Verizon nearly $200 million; AT&T's share amounted to 0.22% of their net annual income.<ref group="Video References">{{Cite web \|last=Rossman \|first=Louis \|date=2024-04-30 \|title=No Escape: EVERY US Carrier Sold Your Location Data with 0.4% Penalties from the FCC! \|url=https://www.youtube.com/watch?v=mdZt7ox1DDs \|url-status=live \|website=YouTube \|url-status=live \|archive-url=http://web.archive.org/web/20251119080645/https://www.youtube.com/watch?v=mdZt7ox1DDs \|archive-date=19 Nov 2025}}</ref>

	===Massive data breach (March 2024)===		===Massive data breach (March 2024)===

H0l0: Included Data brokers & T-Mobile in "See also". Also changed "passcodes" to "pass-codes"

2026-01-19T23:56:14Z

Included Data brokers & T-Mobile in "See also". Also changed "passcodes" to "pass-codes"

← Older revision		Revision as of 23:56, 19 January 2026
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	===Massive data breach (March 2024)===		===Massive data breach (March 2024)===
	In March 2024, tens of millions of records allegedly breached from AT&T were posted to a popular hacking forum.<ref>{{Cite web \|last=Hunt \|first=Troy \|date=2024-03-19 \|title=Inside the Massive Alleged AT&T Data Breach \|url=https://www.troyhunt.com/inside-the-massive-alleged-att-data-breach/ \|url-status=live \|archive-url=https://web.archive.org/web/20251211134030/https://www.troyhunt.com/inside-the-massive-alleged-att-data-breach/ \|archive-date=2025-12-11 \|website=TroyHunt.com}}</ref> Dating back to August 2021, the data was originally posted for sale before later being freely released. At the time, AT&T maintained that there had not been a breach of their systems and that the data originated from elsewhere. Twelve days later, AT&T acknowledged that data fields specific to them were in the breach and that it was not yet known whether the breach occurred at their end or that of a vendor.<ref>{{Cite web \|date=2024-03-30 \|title=AT&T Addresses Recent Data Set Released on the Dark Web \|url=https://about.att.com/story/2024/addressing-data-set-released-on-dark-web.html \|url-status=live \|archive-url=https://web.archive.org/web/20251221112957/https://about.att.com/story/2024/addressing-data-set-released-on-dark-web.html \|archive-date=2025-12-21 \|website=AT&T}}</ref> AT&T also proceeded to reset customer account ~~passcodes~~,<ref>{{Cite web \|last=Whittaker \|first=Zack \|date=2024-03-30 \|title=AT&T resets account passcodes after millions of customer records leak online \|url=https://techcrunch.com/2024/03/30/att-reset-account-passcodes-customer-data/ \|url-status=live \|archive-url=https://web.archive.org/web/20251223093948/https://techcrunch.com/2024/03/30/att-reset-account-passcodes-customer-data/ \|archive-date=2025-12-23 \|website=Tech Crunch}}</ref> an indicator that there was sufficient belief ~~passcodes~~ had been compromised. The incident exposed names, email and physical addresses, dates of birth, phone numbers and US Social Security numbers.		In March 2024, tens of millions of records allegedly breached from AT&T were posted to a popular hacking forum.<ref>{{Cite web \|last=Hunt \|first=Troy \|date=2024-03-19 \|title=Inside the Massive Alleged AT&T Data Breach \|url=https://www.troyhunt.com/inside-the-massive-alleged-att-data-breach/ \|url-status=live \|archive-url=https://web.archive.org/web/20251211134030/https://www.troyhunt.com/inside-the-massive-alleged-att-data-breach/ \|archive-date=2025-12-11 \|website=TroyHunt.com}}</ref> Dating back to August 2021, the data was originally posted for sale before later being freely released. At the time, AT&T maintained that there had not been a breach of their systems and that the data originated from elsewhere. Twelve days later, AT&T acknowledged that data fields specific to them were in the breach and that it was not yet known whether the breach occurred at their end or that of a vendor.<ref>{{Cite web \|date=2024-03-30 \|title=AT&T Addresses Recent Data Set Released on the Dark Web \|url=https://about.att.com/story/2024/addressing-data-set-released-on-dark-web.html \|url-status=live \|archive-url=https://web.archive.org/web/20251221112957/https://about.att.com/story/2024/addressing-data-set-released-on-dark-web.html \|archive-date=2025-12-21 \|website=AT&T}}</ref> AT&T also proceeded to reset customer account pass-codes,<ref>{{Cite web \|last=Whittaker \|first=Zack \|date=2024-03-30 \|title=AT&T resets account passcodes after millions of customer records leak online \|url=https://techcrunch.com/2024/03/30/att-reset-account-passcodes-customer-data/ \|url-status=live \|archive-url=https://web.archive.org/web/20251223093948/https://techcrunch.com/2024/03/30/att-reset-account-passcodes-customer-data/ \|archive-date=2025-12-23 \|website=Tech Crunch}}</ref> an indicator that there was sufficient belief pass-codes had been compromised. The incident exposed names, email and physical addresses, dates of birth, phone numbers and US Social Security numbers.

	==Products==		==Products==
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	==See also==		==See also==
	~~{{Placeholder box\|Link to relevant theme articles or companies with similar incidents.}}~~
			* [[Data brokers]]
			* [[T-Mobile]]<br />

	==References:==		==References:==

149.50.211.150 at 19:53, 4 January 2026

2026-01-04T19:53:54Z

← Older revision		Revision as of 19:53, 4 January 2026
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	\| Type = Public		\| Type = Public
	\| Website = https://att.com/		\| Website = https://att.com/
	\| Description =		\| Description = Major telecommunication company which owns several smaller telecommunication companies. Has sold user data and lied about involvement in data breeches
	}}		}}
	[[wikipedia:AT&T\|'''AT&T, Inc.''']] is a major telecommunications holding company headquartered in Dallas, Texas. AT&T owns several smaller telecommunications companies, including Cricket Wireless and DIRECTV. <ref>{{Cite web \|title=PRINCIPAL SUBSIDIARIES OF AT&T INC. \|url=https://www.sec.gov/Archives/edgar/data/732717/000073271718000009/ex21.htm \|url-status=live \|archive-url=https://web.archive.org/web/20251004102846/https://www.sec.gov/Archives/edgar/data/732717/000073271718000009/ex21.htm \|archive-date=2025-10-04 \|website=U.S. Securities and Exchange Commission}}</ref>		[[wikipedia:AT&T\|'''AT&T, Inc.''']] is a major telecommunications holding company headquartered in Dallas, Texas. AT&T owns several smaller telecommunications companies, including Cricket Wireless and DIRECTV. <ref>{{Cite web \|title=PRINCIPAL SUBSIDIARIES OF AT&T INC. \|url=https://www.sec.gov/Archives/edgar/data/732717/000073271718000009/ex21.htm \|url-status=live \|archive-url=https://web.archive.org/web/20251004102846/https://www.sec.gov/Archives/edgar/data/732717/000073271718000009/ex21.htm \|archive-date=2025-10-04 \|website=U.S. Securities and Exchange Commission}}</ref>

Shrimple: Updated all references to proper citations and included archive links where applicable.

2026-01-04T14:01:28Z

Updated all references to proper citations and included archive links where applicable.

← Older revision		Revision as of 14:01, 4 January 2026
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	\| Description =		\| Description =
	}}		}}
	[[wikipedia:AT&T\|'''AT&T, Inc.''']] is a major telecommunications holding company headquartered in Dallas, Texas. AT&T owns several smaller telecommunications companies, including Cricket Wireless and DIRECTV. <ref>https://www.sec.gov/Archives/edgar/data/732717/000073271718000009/ex21.htm</ref>		[[wikipedia:AT&T\|'''AT&T, Inc.''']] is a major telecommunications holding company headquartered in Dallas, Texas. AT&T owns several smaller telecommunications companies, including Cricket Wireless and DIRECTV. <ref>{{Cite web \|title=PRINCIPAL SUBSIDIARIES OF AT&T INC. \|url=https://www.sec.gov/Archives/edgar/data/732717/000073271718000009/ex21.htm \|url-status=live \|archive-url=https://web.archive.org/web/20251004102846/https://www.sec.gov/Archives/edgar/data/732717/000073271718000009/ex21.htm \|archive-date=2025-10-04 \|website=U.S. Securities and Exchange Commission}}</ref>

	==Consumer impact summary==		==Consumer impact summary==

	* '''Privacy -''' In 2017, the Electronic Frontier Foundation awarded AT&T with a 1 out of 5 stars privacy rating, the same as AT&T's largest competitors, Verizon and T-Mobile.<ref>https://web.archive.org/web/20180915003333/https://www.eff.org/who-has-your-back-2017</ref>		*'''Privacy -''' In 2017, the Electronic Frontier Foundation awarded AT&T with a 1 out of 5 stars privacy rating, the same as AT&T's largest competitors, Verizon and T-Mobile.<ref>{{Cite web \|last=Reitman \|first=Rainey \|date=2017-07-10 \|title=Who Has Your Back? Government Data Requests 2017 \|url=https://www.eff.org/who-has-your-back-2017 \|url-status=dead \|archive-url=https://web.archive.org/web/20180915003333/https://www.eff.org/who-has-your-back-2017 \|archive-date=2018-09-15 \|website=Electronic Frontier Foundation}}</ref>

	==Incidents==		==Incidents==
Line 23:		Line 23:

	===Selling consumer data (2024)===		===Selling consumer data (2024)===
	FCC found that all major telecommunications companies were illegally selling customer's location data. FCC fined AT&T, Sprint, T-Mobile, and Verizon nearly $200 million; AT&T's share amounted to 0.22% of their net annual income.<ref group="Video References">https://youtube.com/watch?v=mdZt7ox1DDs</ref>		FCC found that all major telecommunications companies were illegally selling customer's location data. FCC fined AT&T, Sprint, T-Mobile, and Verizon nearly $200 million; AT&T's share amounted to 0.22% of their net annual income.<ref group="Video References">{{Cite web \|last=Rossman \|first=Louis \|date=2024-04-30 \|title=No Escape: EVERY US Carrier Sold Your Location Data with 0.4% Penalties from the FCC! \|url=https://www.youtube.com/watch?v=mdZt7ox1DDs \|url-status=live \|website=YouTube}}</ref>

	===Massive data breach (March 2024)===		===Massive data breach (March 2024)===
	In March 2024, tens of millions of records allegedly breached from AT&T were posted to a popular hacking forum.<ref>https://www.troyhunt.com/inside-the-massive-alleged-att-data-breach</ref> Dating back to August 2021, the data was originally posted for sale before later being freely released. At the time, AT&T maintained that there had not been a breach of their systems and that the data originated from elsewhere. Twelve days later, AT&T acknowledged that data fields specific to them were in the breach and that it was not yet known whether the breach occurred at their end or that of a vendor.<ref>https://about.att.com/story/2024/addressing-data-set-released-on-dark-web.html</ref> AT&T also proceeded to reset customer account passcodes,<ref>https://techcrunch.com/2024/03/30/att-reset-account-passcodes-customer-data/</ref> an indicator that there was sufficient belief passcodes had been compromised. The incident exposed names, email and physical addresses, dates of birth, phone numbers and US Social Security numbers.		In March 2024, tens of millions of records allegedly breached from AT&T were posted to a popular hacking forum.<ref>{{Cite web \|last=Hunt \|first=Troy \|date=2024-03-19 \|title=Inside the Massive Alleged AT&T Data Breach \|url=https://www.troyhunt.com/inside-the-massive-alleged-att-data-breach/ \|url-status=live \|archive-url=https://web.archive.org/web/20251211134030/https://www.troyhunt.com/inside-the-massive-alleged-att-data-breach/ \|archive-date=2025-12-11 \|website=TroyHunt.com}}</ref> Dating back to August 2021, the data was originally posted for sale before later being freely released. At the time, AT&T maintained that there had not been a breach of their systems and that the data originated from elsewhere. Twelve days later, AT&T acknowledged that data fields specific to them were in the breach and that it was not yet known whether the breach occurred at their end or that of a vendor.<ref>{{Cite web \|date=2024-03-30 \|title=AT&T Addresses Recent Data Set Released on the Dark Web \|url=https://about.att.com/story/2024/addressing-data-set-released-on-dark-web.html \|url-status=live \|archive-url=https://web.archive.org/web/20251221112957/https://about.att.com/story/2024/addressing-data-set-released-on-dark-web.html \|archive-date=2025-12-21 \|website=AT&T}}</ref> AT&T also proceeded to reset customer account passcodes,<ref>{{Cite web \|last=Whittaker \|first=Zack \|date=2024-03-30 \|title=AT&T resets account passcodes after millions of customer records leak online \|url=https://techcrunch.com/2024/03/30/att-reset-account-passcodes-customer-data/ \|url-status=live \|archive-url=https://web.archive.org/web/20251223093948/https://techcrunch.com/2024/03/30/att-reset-account-passcodes-customer-data/ \|archive-date=2025-12-23 \|website=Tech Crunch}}</ref> an indicator that there was sufficient belief passcodes had been compromised. The incident exposed names, email and physical addresses, dates of birth, phone numbers and US Social Security numbers.

	==Products==		==Products==

AnotherConsumerRightsPerson: Too long lead section, so I just added half of it to the consumer impact summary.

2025-09-06T06:00:19Z

Too long lead section, so I just added half of it to the consumer impact summary.

← Older revision		Revision as of 06:00, 6 September 2025
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	[[wikipedia:AT&T\|'''AT&T, Inc.''']] is a major telecommunications holding company headquartered in Dallas, Texas. AT&T owns several smaller telecommunications companies, including Cricket Wireless and DIRECTV. <ref>https://www.sec.gov/Archives/edgar/data/732717/000073271718000009/ex21.htm</ref>		[[wikipedia:AT&T\|'''AT&T, Inc.''']] is a major telecommunications holding company headquartered in Dallas, Texas. AT&T owns several smaller telecommunications companies, including Cricket Wireless and DIRECTV. <ref>https://www.sec.gov/Archives/edgar/data/732717/000073271718000009/ex21.htm</ref>

	In 2017, the Electronic Frontier Foundation awarded AT&T with a 1 out of 5 stars privacy rating, the same as AT&T's largest competitors, Verizon and T-Mobile.<ref>https://web.archive.org/web/20180915003333/https://www.eff.org/who-has-your-back-2017</ref>		==Consumer impact summary==

	~~==Consumer impact summary==~~		* '''Privacy -''' In 2017, the Electronic Frontier Foundation awarded AT&T with a 1 out of 5 stars privacy rating, the same as AT&T's largest competitors, Verizon and T-Mobile.<ref>https://web.archive.org/web/20180915003333/https://www.eff.org/who-has-your-back-2017</ref>
	~~{{Placeholder box\|Overview~~ of ~~concerns that arise from~~ the ~~company~~'s ~~conduct regarding (if applicable)~~:
	* User Freedom
	* User Privacy
	* Business Model
	* Market Control}}

	==Incidents==		==Incidents==
	[[File:AT&T Cancel Order Page.png\|thumb\|The button to cancel is greyed out, with a label that suggests the button is greyed out because the user has not input an answer as to why they are cancelling. There is no input field to put such answer.]]		[[File:AT&T Cancel Order Page.png\|thumb\|The button to cancel is greyed out, with a label that suggests the button is greyed out because the user has not input an answer as to why they are cancelling. There is no input field to put such answer.]]

	=== Inability to cancel setup when the option is advertised (8/16/2025) ===		===Inability to cancel setup when the option is advertised (8/16/2025)===
	The user is able to schedule service setup online though the portal. The option to cancel this scheduled setup is advertised to the user. The user is unable to cancel the plan due to the "Request cancellation" button being greyed out and inactive.		The user is able to schedule service setup online though the portal. The option to cancel this scheduled setup is advertised to the user. The user is unable to cancel the plan due to the "Request cancellation" button being greyed out and inactive.

TheNoobieWaffle: Added stub details about the user's inability to cancel scheduled service they were allowed to schedule online.

2025-08-16T17:14:31Z

Added stub details about the user's inability to cancel scheduled service they were allowed to schedule online.

← Older revision		Revision as of 17:14, 16 August 2025
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	==Incidents==		==Incidents==
			[[File:AT&T Cancel Order Page.png\|thumb\|The button to cancel is greyed out, with a label that suggests the button is greyed out because the user has not input an answer as to why they are cancelling. There is no input field to put such answer.]]

			=== Inability to cancel setup when the option is advertised (8/16/2025) ===
			The user is able to schedule service setup online though the portal. The option to cancel this scheduled setup is advertised to the user. The user is unable to cancel the plan due to the "Request cancellation" button being greyed out and inactive.

	===Selling consumer data (2024)===		===Selling consumer data (2024)===