Aotearoa/New Zealand consumer law - Revision history

Andrew V: /* References */

2026-04-03T02:01:06Z

References

← Older revision		Revision as of 02:01, 3 April 2026
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	{{Stub}}		{{Stub}}
	The corner stone of Aotearoa/New Zealand consumer law is the '''Consumer Guarantees Act 1993'''. <ref>https://www.legislation.govt.nz/act/public/1993/~~0091~~/latest/DLM311053~~.html~~ ([http://web.archive.org/web/20260118102813/https://www.legislation.govt.nz/act/public/1993/0091/latest/DLM311053.html Archived])</ref>		The corner stone of Aotearoa/New Zealand consumer law is the '''Consumer Guarantees Act 1993'''. <ref>{{Cite web \|title=Consumer Guarantees Act 1993 \|url=https://www.legislation.govt.nz/act/public/1993/91/en/latest/#DLM311053 \|url-status=live \|website=New Zealand Legislation}}([http://web.archive.org/web/20260118102813/https://www.legislation.govt.nz/act/public/1993/0091/latest/DLM311053.html Archived])</ref>

	This act guarantees consumers '''five basic rights''' when buying goods.		This act guarantees consumers '''five basic rights''' when buying goods.
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	'''Places to reach out to to help you with a consumer dispute.'''		'''Places to reach out to to help you with a consumer dispute.'''

	Citizens Advise Bureau <ref>https://www.cab.org.nz/find-a-cab ([http://web.archive.org/web/20260212125529/https://www.cab.org.nz/find-a-cab Archived])</ref>		Citizens Advise Bureau <ref>{{Cite web \|title=Find a CAB \|url=https://www.cab.org.nz/find-a-cab \|url-status=live \|website=[[Citizens Advice Bureau]]}}([http://web.archive.org/web/20260212125529/https://www.cab.org.nz/find-a-cab Archived])</ref>

	or you local		or you local

	Community Law Centre <ref>https://communitylaw.org.nz/our-law-centres/ ([http://web.archive.org/web/20251213034920/https://communitylaw.org.nz/our-law-centres/ Archived])</ref>		Community Law Centre <ref>{{Cite web \|title=Our law centres \|url=https://communitylaw.org.nz/our-law-centres/ \|url-status=live \|website=[[Community Law]]}}([http://web.archive.org/web/20251213034920/https://communitylaw.org.nz/our-law-centres/ Archived])</ref>
	==References==		==References==
	<references />		<references />
	[[Category:New Zealand legislation]]		[[Category:New Zealand legislation]]

Banana: Added archive URLs for 3 citation(s) using CRWCitationBot

2026-02-15T22:56:57Z

Added archive URLs for 3 citation(s) using CRWCitationBot

← Older revision		Revision as of 22:56, 15 February 2026
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	The corner stone of Aotearoa/New Zealand consumer law is the '''Consumer Guarantees Act 1993'''. <ref>https://www.legislation.govt.nz/act/public/1993/0091/latest/DLM311053.html</ref>		The corner stone of Aotearoa/New Zealand consumer law is the '''Consumer Guarantees Act 1993'''. <ref>https://www.legislation.govt.nz/act/public/1993/0091/latest/DLM311053.html ([http://web.archive.org/web/20260118102813/https://www.legislation.govt.nz/act/public/1993/0091/latest/DLM311053.html Archived])</ref>

	This act guarantees consumers '''five basic rights''' when buying goods.		This act guarantees consumers '''five basic rights''' when buying goods.
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	'''Places to reach out to to help you with a consumer dispute.'''		'''Places to reach out to to help you with a consumer dispute.'''

	Citizens Advise Bureau <ref>https://www.cab.org.nz/find-a-cab</ref>		Citizens Advise Bureau <ref>https://www.cab.org.nz/find-a-cab ([http://web.archive.org/web/20260212125529/https://www.cab.org.nz/find-a-cab Archived])</ref>

	or you local		or you local

	Community Law Centre <ref>https://communitylaw.org.nz/our-law-centres/</ref>		Community Law Centre <ref>https://communitylaw.org.nz/our-law-centres/ ([http://web.archive.org/web/20251213034920/https://communitylaw.org.nz/our-law-centres/ Archived])</ref>
	==References==		==References==
	<references />		<references />
	[[Category:New Zealand legislation]]		[[Category:New Zealand legislation]]

Mr Pollo at 22:34, 3 January 2026

2026-01-03T22:34:24Z

← Older revision		Revision as of 22:34, 3 January 2026
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			{{Stub}}
	The corner stone of Aotearoa/New Zealand consumer law is the '''Consumer Guarantees Act 1993'''. <ref>https://www.legislation.govt.nz/act/public/1993/0091/latest/DLM311053.html</ref>		The corner stone of Aotearoa/New Zealand consumer law is the '''Consumer Guarantees Act 1993'''. <ref>https://www.legislation.govt.nz/act/public/1993/0091/latest/DLM311053.html</ref>

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	Community Law Centre <ref>https://communitylaw.org.nz/our-law-centres/</ref>		Community Law Centre <ref>https://communitylaw.org.nz/our-law-centres/</ref>
			==References==
	<references />		<references />
			[[Category:New Zealand legislation]]

Freorunning: fixing up some bold and italic text

2026-01-02T11:08:27Z

fixing up some bold and italic text

← Older revision		Revision as of 11:08, 2 January 2026
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	All the above are not covered by the act.		All the above are not covered by the act.

	What are the remedies one can seek if they fit the criteria?		'''What are the remedies one can seek if they fit the criteria?'''

	Ask the company to repair or replace or refund the product.		Ask the company to repair or replace or refund the product.
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	Failure to respond you may then apply to the disputes tribunal to get the case sorted before this court.		Failure to respond you may then apply to the disputes tribunal to get the case sorted before this court.

	YOU and Only You can uphold your consumer rights - if you do not take a stand - the law will not act independently of you the consumer.		'''YOU''' and '''Only You''' can uphold your consumer rights - if you do not take a stand - ''the law will not act independently of you the consumer''.

	'''Places to reach out to to help you with a consumer dispute.'''		'''Places to reach out to to help you with a consumer dispute.'''

Freorunning: fixed some spacing issues

2026-01-02T11:06:18Z

fixed some spacing issues

← Older revision		Revision as of 11:06, 2 January 2026
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	This act guarantees consumers '''five basic rights''' when buying goods.		This act guarantees consumers '''five basic rights''' when buying goods.

	Goods must be ''- of acceptable quality		Goods must be ''- of acceptable quality''
	- fit for a particular purpose		- fit for a particular purpose
	- matched the description		- matched the description
	- reasonably priced		- reasonably priced
	- delivered in a reasonable time, and in good order''		- delivered in a reasonable time, and in good order

	Like many laws there are exceptions		Like many laws there are exceptions

	If the consumer ''- changes their mind		If the consumer ''- changes their mind''
	- if you knew product/good was faulty before buying		- if you knew product/good was faulty before buying
	- private sale/s between individuals		- private sale/s between individuals
	- business buying from business (this is covered by the Fair Trading Act 1986)		- business buying from business (this is covered by the Fair Trading Act 1986)
	- damaged after purchase		- damaged after purchase
	- intentional misuse''		- intentional misuse

	All the above are not covered by the act.		All the above are not covered by the act.
	~~'''~~
	What are the remedies one can seek if they fit the criteria?~~'''~~		What are the remedies one can seek if they fit the criteria?

	Ask the company to repair or replace or refund the product.		Ask the company to repair or replace or refund the product.
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	Then you must go on a evidence gather process - which should included the following		Then you must go on a evidence gather process - which should included the following

	- date time and place of product and or service		- date time and place of product and or service
	- the issues with the product/service in relation to the act - ie: it not being fit for the purpose intended
			- the issues with the product/service in relation to the act - ie: it not being fit for the purpose intended

	- list all interactions with the business you dealt with		- list all interactions with the business you dealt with

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	Community Law Centre <ref>https://communitylaw.org.nz/our-law-centres/</ref>		Community Law Centre <ref>https://communitylaw.org.nz/our-law-centres/</ref>
			<references />

Freorunning: The basis of Aotearoa/New Zealand consumer law is the Consumers Guarantees Act - an act which only works if you the consumer make it work for you.

2026-01-02T11:03:39Z

The basis of Aotearoa/New Zealand consumer law is the Consumers Guarantees Act - an act which only works if you the consumer make it work for you.

New page

The corner stone of Aotearoa/New Zealand consumer law is the '''Consumer Guarantees Act 1993'''. <ref>https://www.legislation.govt.nz/act/public/1993/0091/latest/DLM311053.html</ref>

This act guarantees consumers '''five basic rights''' when buying goods.

Goods must be ''- of acceptable quality
- fit for a particular purpose
- matched the description
- reasonably priced
- delivered in a reasonable time, and in good order''

Like many laws there are exceptions

If the consumer ''- changes their mind
- if you knew product/good was faulty before buying
- private sale/s between individuals
- business buying from business (this is covered by the Fair Trading Act 1986)
- damaged after purchase
- intentional misuse''

All the above are not covered by the act.
'''
What are the remedies one can seek if they fit the criteria?'''

Ask the company to repair or replace or refund the product.
If a reasonable time frame is not offered you can get the good repaired yourself

'''What happens if a company does not follow the act?'''

Then you must go on a evidence gather process - which should included the following

- date time and place of product and or service
- the issues with the product/service in relation to the act - ie: it not being fit for the purpose intended
- list all interactions with the business you dealt with

Once the information is gathered then you must write a letter to the business and give then 10 working days to respond.

Failure to respond you may then apply to the disputes tribunal to get the case sorted before this court.

YOU and Only You can uphold your consumer rights - if you do not take a stand - the law will not act independently of you the consumer.

'''Places to reach out to to help you with a consumer dispute.'''

Citizens Advise Bureau <ref>https://www.cab.org.nz/find-a-cab</ref>

or you local

Community Law Centre <ref>https://communitylaw.org.nz/our-law-centres/</ref>