Brother Industries Ltd. - Revision history

Venture18+: /* References */ added archive URLs, added source date to citation 5, reformatted bare URL into proper citation

2026-02-20T20:45:50Z

References: added archive URLs, added source date to citation 5, reformatted bare URL into proper citation

2603:6080:6506:3C65:4A28:403:1572:6BFC: /* Incidents */ added removal of cloud features from some printer/scanner MFC-type workstations.

2026-01-23T17:19:53Z

Incidents: added removal of cloud features from some printer/scanner MFC-type workstations.

← Older revision		Revision as of 17:19, 23 January 2026
Line 32:		Line 32:
	*MFC-L2750DW All-in-One Printer: 3rd party cartridge rejection		*MFC-L2750DW All-in-One Printer: 3rd party cartridge rejection
	*Removal of all older OS updates out of nowhere starting 2025 https://www.reddit.com/r/printers/comments/1ow3p2m/something_happened_on_the_brothers_site_and_now_i/ making any non current operating system impossible to get working drivers for their printers even thought the OS is still used in production in certain environments. (Operating systems like macOS Monterey)		*Removal of all older OS updates out of nowhere starting 2025 https://www.reddit.com/r/printers/comments/1ow3p2m/something_happened_on_the_brothers_site_and_now_i/ making any non current operating system impossible to get working drivers for their printers even thought the OS is still used in production in certain environments. (Operating systems like macOS Monterey)
			*Removal of cloud features (Scan-to and Print-from Dropbox, Box, OneDrive and Google Drive) on devices with firmware that doesn't support TLS1.2, removing features still advertised on their website.

	==References==		==References==
	{{reflist}}		{{reflist}}
	[[Category:Brother]]		[[Category:Brother]]

Bythmusters: Added Cargo template in place of Infobox

2026-01-11T23:38:42Z

Added Cargo template in place of Infobox

← Older revision		Revision as of 23:38, 11 January 2026
Line 1:		Line 1:
	{{~~InfoboxCompany~~		{{CompanyCargo
	\| ~~Name~~ = ~~Brother Industries Ltd~~.		\|Description=Japanese manufacturer known for sewing machines, printers, and other home and office equipment.
	~~\| Type = Public~~		\|Founded=1908
	\| Founded = 1908		\|Industry=Electronics, Machinery, Printing
	\| Industry = ~~Printers~~, Machinery		\|Logo=Brother logo.svg
	\| ~~Official~~ Website = https://global.brother/		\|ParentCompany=
	~~\| Logo = Brother logo.svg~~		\|Type=Public
			\|Website=https://global.brother/
	}}		}}
	'''Brother Industries Ltd.''' manufactures and sells communications and printing equipment in Japan, the Americas, Europe, Asia, Oceania, the Middle East, Africa, and internationally. It operates through Printing & Solutions, Machinery, Domino, Nissei, Personal & Home, and Network & Contents segments.		'''Brother Industries Ltd.''' manufactures and sells communications and printing equipment in Japan, the Americas, Europe, Asia, Oceania, the Middle East, Africa, and internationally. It operates through Printing & Solutions, Machinery, Domino, Nissei, Personal & Home, and Network & Contents segments.

2A02:2F05:60B:6700:115A:B28A:2BEE:9FB2: Brother is getting rid of EOL OS drivers out of nowhere after happily ditributing drivers even for windows 98 and very old macos 10.4 versions up until late 2025

2025-11-25T10:37:16Z

Brother is getting rid of EOL OS drivers out of nowhere after happily ditributing drivers even for windows 98 and very old macos 10.4 versions up until late 2025

← Older revision		Revision as of 10:37, 25 November 2025
Line 30:		Line 30:
	*Cartridge Battery Prevents Ink Usage: '''[[DCP 3550 CDW Cartridge Failure\|DCP 3550 CDW Cartridge Failure]]'''		*Cartridge Battery Prevents Ink Usage: '''[[DCP 3550 CDW Cartridge Failure\|DCP 3550 CDW Cartridge Failure]]'''
	*MFC-L2750DW All-in-One Printer: 3rd party cartridge rejection		*MFC-L2750DW All-in-One Printer: 3rd party cartridge rejection
			*Removal of all older OS updates out of nowhere starting 2025 https://www.reddit.com/r/printers/comments/1ow3p2m/something_happened_on_the_brothers_site_and_now_i/ making any non current operating system impossible to get working drivers for their printers even thought the OS is still used in production in certain environments. (Operating systems like macOS Monterey)

	==References==		==References==
	{{reflist}}		{{reflist}}
	[[Category:Brother]]		[[Category:Brother]]

AnotherConsumerRightsPerson: Removed comma.

2025-08-31T15:15:34Z

Removed comma.

← Older revision		Revision as of 15:15, 31 August 2025
Line 7:		Line 7:
	\| Logo = Brother logo.svg		\| Logo = Brother logo.svg
	}}		}}
	'''Brother Industries, Ltd.''' manufactures and sells communications and printing equipment in Japan, the Americas, Europe, Asia, Oceania, the Middle East, Africa, and internationally. It operates through Printing & Solutions, Machinery, Domino, Nissei, Personal & Home, and Network & Contents segments.		'''Brother Industries Ltd.''' manufactures and sells communications and printing equipment in Japan, the Americas, Europe, Asia, Oceania, the Middle East, Africa, and internationally. It operates through Printing & Solutions, Machinery, Domino, Nissei, Personal & Home, and Network & Contents segments.

	Brother has faced consumer criticism and regulatory action, having been criticized for practices that allegedly reduce choice, obfuscate information and accelerate product obsolescence.		Brother has faced consumer criticism and regulatory action, having been criticized for practices that allegedly reduce choice, obfuscate information and accelerate product obsolescence.

Illerfish2: Marked citations to forums as needing additional support

2025-08-29T13:52:21Z

Marked citations to forums as needing additional support

← Older revision		Revision as of 13:52, 29 August 2025
Line 17:		Line 17:
	Users have reported that Brother has initiated various methods to limit or reduce functionality on many printers prior and during usage. This includes:		Users have reported that Brother has initiated various methods to limit or reduce functionality on many printers prior and during usage. This includes:

	*'''3rd party consumable lockout''' on various printer models<ref>{{Cite web \|date=11 Jul 2023 \|title=Brother started locking out third party cartridges by firmware updates apparently \|url=https://news.ycombinator.com/item?id=36679980 \|url-status=live \|access-date=29 Aug 2025 \|website=Hacker News}}</ref>		*'''3rd party consumable lockout''' on various printer models<ref>{{Cite web \|date=11 Jul 2023 \|title=Brother started locking out third party cartridges by firmware updates apparently \|url=https://news.ycombinator.com/item?id=36679980 \|url-status=live \|access-date=29 Aug 2025 \|website=Hacker News}}</ref>{{More citations needed}}
	*'''Reduction in print capacity''' via software, firmware and hardware<ref name=":0">{{Cite web \|last=Shaak \|first=Erin \|date=16 Oct 2018 \|title=Class Action Claims Brother International Designed Laser Printers to Require Premature Toner Replacement \|url=https://www.classaction.org/news/class-action-claims-brother-international-designed-laser-printers-to-require-premature-toner-replacement \|url-status=live \|access-date=29 Aug 2025 \|website=ClassAction.org}}</ref>		*'''Reduction in print capacity''' via software, firmware and hardware<ref name=":0">{{Cite web \|last=Shaak \|first=Erin \|date=16 Oct 2018 \|title=Class Action Claims Brother International Designed Laser Printers to Require Premature Toner Replacement \|url=https://www.classaction.org/news/class-action-claims-brother-international-designed-laser-printers-to-require-premature-toner-replacement \|url-status=live \|access-date=29 Aug 2025 \|website=ClassAction.org}}</ref>
	*'''Disabling of functionality''' via print counters, software and firmware<ref>{{Cite web \|title=MFC-L3750CDW/MFC-L3760CDW vs MF655Cdw \|url=https://www.reddit.com/r/printers/comments/18c1hmm/comment/lq8x81g/ \|url-status=live \|access-date=29 Aug 2025 \|website=r/printers}}</ref>		*'''Disabling of functionality''' via print counters, software and firmware<ref>{{Cite web \|title=MFC-L3750CDW/MFC-L3760CDW vs MF655Cdw \|url=https://www.reddit.com/r/printers/comments/18c1hmm/comment/lq8x81g/ \|url-status=live \|access-date=29 Aug 2025 \|website=r/printers}}</ref>{{More citations needed}}
	*'''Nagware''' screens or pop-ups indicating firmware or software should be updated		*'''Nagware''' screens or pop-ups indicating firmware or software should be updated
	*'''Limited or obfuscated information''' regarding effects of software or firmware update implementation<ref name=":1">{{Cite web \|date=22 Mar 2025 \|title=Brother MFC-3750CDW won't accept non-genuine ink? \|url=https://forums.whirlpool.net.au/archive/35qvkyx3 \|url-status=live \|access-date=29 Aug 2025 \|website=Whirlpool}}</ref>		*'''Limited or obfuscated information''' regarding effects of software or firmware update implementation<ref name=":1">{{Cite web \|date=22 Mar 2025 \|title=Brother MFC-3750CDW won't accept non-genuine ink? \|url=https://forums.whirlpool.net.au/archive/35qvkyx3 \|url-status=live \|access-date=29 Aug 2025 \|website=Whirlpool}}</ref>{{More citations needed}}

	==Incidents==		==Incidents==

Illerfish2: Largely fixed citation format, also copy edit. I did not add citations, only changed to proper format and removed a few HP-related citations that were wholly irrelevant to Brother. Will mark unreliable citations shortly.

2025-08-29T13:49:28Z

Largely fixed citation format, also copy edit. I did not add citations, only changed to proper format and removed a few HP-related citations that were wholly irrelevant to Brother. Will mark unreliable citations shortly.

← Older revision		Revision as of 13:49, 29 August 2025
Line 7:		Line 7:
	\| Logo = Brother logo.svg		\| Logo = Brother logo.svg
	}}		}}
	~~[[wikipedia:Brother_Industries\|~~'''Brother Industries, Ltd.''']] manufactures and sells communications and printing equipment in Japan, the Americas, Europe, Asia, Oceania, the Middle East, Africa, and internationally. It operates through Printing & Solutions, Machinery, Domino, Nissei, Personal & Home, and Network & Contents segments.		'''Brother Industries, Ltd.''' manufactures and sells communications and printing equipment in Japan, the Americas, Europe, Asia, Oceania, the Middle East, Africa, and internationally. It operates through Printing & Solutions, Machinery, Domino, Nissei, Personal & Home, and Network & Contents segments.

	Brother has faced consumer criticism and regulatory action, having been criticized for practices that allegedly reduce choice, obfuscate information and accelerate product obsolescence.		Brother has faced consumer criticism and regulatory action, having been criticized for practices that allegedly reduce choice, obfuscate information and accelerate product obsolescence.

	==Consumer impact summary==		==Consumer impact summary==
	~~===DSF & DRM: a misuse of market power===~~
	[[File:Brother Refresh.png\|thumb\|247x247px]]		[[File:Brother Refresh.png\|thumb\|247x247px]]
	Brother non-industrial printers & copiers hold the [https://www.statista.com/outlook/cmo/consumer-electronics/computing/printers-copiers/australia ~~third largest market share] in the Asia Pacific region~~ and are a popular choice for home and small business users. Brother's monochromatic, colour, multi-function, laser, and inkjet printers offer a low-price entry and are sold at most large box retailers, where consumables such as toners and cartridges are also readily available. Within the printer category at the largest office and stationery retailer in Australia, ~~[https://www.wesfarmers.com.au/our-businesses/officeworks~~ Officeworks], Brother is the [https://www.officeworks.com.au/shop/officeworks/c/technology/printers ~~most represented brand].~~		Brother non-industrial printers & copiers hold the third largest market share in the Asia Pacific region<ref>{{Cite web \|title=Printers & Copiers - Australia \|url=https://www.statista.com/outlook/cmo/consumer-electronics/computing/printers-copiers/australia \|url-status=live \|access-date=29 Aug 2025 \|website=Statista Market Forecast}}</ref> and are a popular choice for home and small business users. Brother's monochromatic, colour, multi-function, laser, and inkjet printers offer a low-price entry and are sold at most large box retailers, where consumables such as toners and cartridges are also readily available. Within the printer category at the largest office and stationery retailer in Australia, Officeworks, Brother is the most represented brand.<ref>{{Cite web \|title=Printers \|url=https://www.officeworks.com.au/shop/officeworks/c/technology/printers \|url-status=live \|access-date=29 Aug 2025 \|website=Officeworks}}</ref>

	~~End users~~ have reported that Brother has initiated various methods to limit or reduce functionality on many printers prior and during usage. This includes:		Users have reported that Brother has initiated various methods to limit or reduce functionality on many printers prior and during usage. This includes:

	*'''[https://news.ycombinator.com/item?id=36679980 ~~3rd party consumable lockout]~~''' ~~on various printer models.~~		*'''3rd party consumable lockout''' on various printer models<ref>{{Cite web \|date=11 Jul 2023 \|title=Brother started locking out third party cartridges by firmware updates apparently \|url=https://news.ycombinator.com/item?id=36679980 \|url-status=live \|access-date=29 Aug 2025 \|website=Hacker News}}</ref>
	*'''[https://www.classaction.org/news/class-action-claims-brother-international-designed-laser-printers-to-require-premature-toner-replacement ~~Reduction in print capacity]~~''' via software, firmware ~~and hardware.~~		*'''Reduction in print capacity''' via software, firmware and hardware<ref name=":0">{{Cite web \|last=Shaak \|first=Erin \|date=16 Oct 2018 \|title=Class Action Claims Brother International Designed Laser Printers to Require Premature Toner Replacement \|url=https://www.classaction.org/news/class-action-claims-brother-international-designed-laser-printers-to-require-premature-toner-replacement \|url-status=live \|access-date=29 Aug 2025 \|website=ClassAction.org}}</ref>
	*'''[https://www.reddit.com/r/printers/comments/18c1hmm/~~mfcl3750cdwmfcl3760cdw_vs_mf655cdw~~/ ~~Disabling of functionality]''' via print counters, software and firmware.~~		*'''Disabling of functionality''' via print counters, software and firmware<ref>{{Cite web \|title=MFC-L3750CDW/MFC-L3760CDW vs MF655Cdw \|url=https://www.reddit.com/r/printers/comments/18c1hmm/comment/lq8x81g/ \|url-status=live \|access-date=29 Aug 2025 \|website=r/printers}}</ref>
	*'''Nagware''' screens or pop-ups indicating firmware or software should be updated.		*'''Nagware''' screens or pop-ups indicating firmware or software should be updated
	*'''~~[https://forums.whirlpool.net.au/archive/35qvkyx3~~ Limited or obfuscated information]''' regarding effects of software or firmware update implementation.		*'''Limited or obfuscated information''' regarding effects of software or firmware update implementation<ref name=":1">{{Cite web \|date=22 Mar 2025 \|title=Brother MFC-3750CDW won't accept non-genuine ink? \|url=https://forums.whirlpool.net.au/archive/35qvkyx3 \|url-status=live \|access-date=29 Aug 2025 \|website=Whirlpool}}</ref>

	~~This follows similar practices from manufacturers like '''HP''' forcing a~~ "~~[https~~:~~//www.pcworld.com/article/1656073/these~~-~~hp-printers-can-be-upgraded-to-allow-third-party-printer~~-ink~~.html Dynamic Security Feature]" (DSF) and '''Dymo''' implementing "[~~https://~~www~~.~~onlinelabels~~.~~com~~/~~articles~~/~~alternative~~-~~label~~-~~printers-to-dymo Digital Rights Management]" (DRM) via firmware updates, thus limiting the end user to officially sanctioned replacement parts.~~

	==Incidents==		==Incidents==
	Listed models, links and issue cases from users experiencing restrictive implementation:		Listed models, links and issue cases from users experiencing restrictive implementation:

	*'''~~[https://www.brother-usa.com/products/tn620~~ TN620]''' Laser Toner: ~~[https://www.classaction.org/news/class-action-claims-brother-international-designed-laser-printers-to-require-premature-toner-replacement~~ print counter reduces copy capacity]		*'''TN620''' Laser Toner: print counter reduces copy capacity<ref name=":0" />
	*'''~~[https://www.brother-usa.com/products/mfcl3750cdw~~ MFC-3750CDW]''' All-in-One Printer: ~~[https://forums.whirlpool.net.au/archive/35qvkyx3~~ 3rd party cartridge rejection]		*'''MFC-3750CDW''' All-in-One Printer: 3rd party cartridge rejection<ref name=":1" />
	*Cartridge Battery Prevents Ink Usage: '''[[DCP 3550 CDW Cartridge Failure\|DCP 3550 CDW Cartridge Failure]]'''		*Cartridge Battery Prevents Ink Usage: '''[[DCP 3550 CDW Cartridge Failure\|DCP 3550 CDW Cartridge Failure]]'''
	*MFC-L2750DW All-in-One Printer: 3rd party cartridge rejection		*MFC-L2750DW All-in-One Printer: 3rd party cartridge rejection
	**Firmware updated on 8/24/25. Customer service claims cartridge could have been rejected at anytime, not when the firmware was applied.

	==References==		==References==

	#Australian Consumer Law: [https://www.australiancontractlaw.info/legislation/acl/s18 S18] [https://www.australiancontractlaw.info/legislation/acl/s29 S29] [https://search.brave.com/search?q=Section+33+ACL&summary=1&conversation=56f05611ce985b6dcfa673 S33]
	#HP PPS Australia Legal Case: [https://www.accc.gov.au/public-registers/undertakings-registers/hp-pps-australia-pty-ltd undertaking] [https://www.accc.gov.au/media-release/hp-to-compensate-printer-customers outcome]
	#Additional Firmware Help: [https://www.ldproducts.com/blog/are-printer-manufacturers-using-firmware-updates-to-stop-you-from-saving/?__cf_chl_jschl_tk__=721c5b1402242039a43fd9db58c69d96478fd636-1587348298-0-AVzp_rDX1hwKyEN-a4g3xUqArsbv9uFGHKdURxOtNmJl5Op4gC1pNXU-SRDbpFsdDd1vYQhzT1l0ox_nr7Zb3emA5JK9WATiEWVDTMsGkXc8c4Wv21IXp8FLsDafTRb4fDa2Ko9Z_Das0RcjPDzLx2yYg1CVju4Rcd-_ah5s8EX0uyhWFU2JRb5vXd6KKjyRrBEsP1zOlWusu3xpPQ6oKTQ8nyQQ_29uW0wQHh5osgNhRJ2WupNtWhKzbQm-h5u2DLrZ13HCeh0x9al6X9NbmHlWg-EzyWSJ9Ztkl6OPrgh-Bski-jjTH9o7FQE4-1C1bDKDc_2tl2TDFbMX2mlZkb6wY_K9X6Prk--8SCbouJikFV3VmO8AHUH68wr8oKiAloFqU1-viu4g3CKIkUxLLVW4w4Q4D71s8AwuArl3eO6tbZbIVLHU3ZO2oV8-ZNqHWQ LD Blog]
	~~#Statistica: [https://www.statista.com/outlook/cmo/consumer-electronics/computing/printers-copiers/australia Printers & Copiers - Australia Overview] Retrieved January 28, 2025.~~
	#Shaak, Erin (October 11, 2018). [https://www.classaction.org/news/class-action-claims-brother-international-designed-laser-printers-to-require-premature-toner-replacement "Class Action Claims Brother International Designed Laser Printers to Require Premature Toner Replacement"]. ClassAction.org. Retrieved January 28, 2025.
	#Edwards, Jessy (August 19, 2024) [https://topclassactions.com/lawsuit-settlements/consumer-products/electronics/hps-software-update-made-printers-incompatible-with-other-ink-cartridges-class-action-alleges/ "HP agrees to settlement in overpriced, incompatible ink cartridge class action"]. Top Class Actions. Retrieved January 28, 2025.
	{{reflist}}		{{reflist}}
	[[Category:Brother]]		[[Category:Brother]]

BrotherBlowsToner: /* Incidents */

2025-08-25T16:16:56Z

Incidents

← Older revision		Revision as of 16:16, 25 August 2025
Line 32:		Line 32:
	*'''[https://www.brother-usa.com/products/mfcl3750cdw MFC-3750CDW]''' All-in-One Printer: [https://forums.whirlpool.net.au/archive/35qvkyx3 3rd party cartridge rejection]		*'''[https://www.brother-usa.com/products/mfcl3750cdw MFC-3750CDW]''' All-in-One Printer: [https://forums.whirlpool.net.au/archive/35qvkyx3 3rd party cartridge rejection]
	*Cartridge Battery Prevents Ink Usage: '''[[DCP 3550 CDW Cartridge Failure\|DCP 3550 CDW Cartridge Failure]]'''		*Cartridge Battery Prevents Ink Usage: '''[[DCP 3550 CDW Cartridge Failure\|DCP 3550 CDW Cartridge Failure]]'''
			*MFC-L2750DW All-in-One Printer: 3rd party cartridge rejection
			**Firmware updated on 8/24/25. Customer service claims cartridge could have been rejected at anytime, not when the firmware was applied.

	==References==		==References==

Illerfish2: Removed original research, minor grammatical fixes.

2025-08-16T23:43:23Z

Removed original research, minor grammatical fixes.

@@ Line 14: / Line 14: @@
 ===DSF & DRM: a misuse of market power===
 [[File:Brother Refresh.png|thumb|247x247px]]
-Brother non-industrial printers & copiers hold the [https://www.statista.com/outlook/cmo/consumer-electronics/computing/printers-copiers/australia third largest market share] in the Asia Pacific region and are a popular choice for home and small business users. Brother's monochromatic, colour, multi-function, laser and inkjet printers offer a low-price entry and are sold at most large box retailers where consumables such as toners and cartridges are also readily available.
+Brother non-industrial printers & copiers hold the [https://www.statista.com/outlook/cmo/consumer-electronics/computing/printers-copiers/australia third largest market share] in the Asia Pacific region and are a popular choice for home and small business users. Brother's monochromatic, colour, multi-function, laser, and inkjet printers offer a low-price entry and are sold at most large box retailers, where consumables such as toners and cartridges are also readily available. Within the printer category at the largest office and stationery retailer in Australia, [https://www.wesfarmers.com.au/our-businesses/officeworks Officeworks], Brother is the [https://www.officeworks.com.au/shop/officeworks/c/technology/printers most represented brand].
 End users have reported that Brother has initiated various methods to limit or reduce functionality on many printers prior and during usage. This includes:
@@ Line 23: / Line 21: @@
 *'''[https://www.classaction.org/news/class-action-claims-brother-international-designed-laser-printers-to-require-premature-toner-replacement Reduction in print capacity]''' via software, firmware and hardware.
 *'''[https://www.reddit.com/r/printers/comments/18c1hmm/mfcl3750cdwmfcl3760cdw_vs_mf655cdw/ Disabling of functionality]''' via print counters, software and firmware.
-*'''Nagware''' screens or pop-ups indicating firmware or software should be updated (see case study below).
+*'''Nagware''' screens or pop-ups indicating firmware or software should be updated.
 *'''[https://forums.whirlpool.net.au/archive/35qvkyx3 Limited or obfuscated information]''' regarding effects of software or firmware update implementation.
-This follows similar practices from manufacturers like '''HP''' forcing a "[https://www.pcworld.com/article/1656073/these-hp-printers-can-be-upgraded-to-allow-third-party-printer-ink.html Dynamic Security Feature]" (DSF) and '''Dymo''' implementing "[https://www.onlinelabels.com/articles/alternative-label-printers-to-dymo Digital Rights Management]" (DRM) via firmware updates thus limiting the end user to officially sanctioned replacement parts only.
+This follows similar practices from manufacturers like '''HP''' forcing a "[https://www.pcworld.com/article/1656073/these-hp-printers-can-be-upgraded-to-allow-third-party-printer-ink.html Dynamic Security Feature]" (DSF) and '''Dymo''' implementing "[https://www.onlinelabels.com/articles/alternative-label-printers-to-dymo Digital Rights Management]" (DRM) via firmware updates, thus limiting the end user to officially sanctioned replacement parts.
 ==Incidents==
@@ Line 34: / Line 32: @@
 *'''[https://www.brother-usa.com/products/mfcl3750cdw MFC-3750CDW]''' All-in-One Printer: [https://forums.whirlpool.net.au/archive/35qvkyx3 3rd party cartridge rejection]
 *Cartridge Battery Prevents Ink Usage: '''[[DCP 3550 CDW Cartridge Failure|DCP 3550 CDW Cartridge Failure]]'''
 ==References==

Keith at 19:47, 20 March 2025

2025-03-20T19:47:28Z

← Older revision		Revision as of 19:47, 20 March 2025
Line 138:		Line 138:
	#Edwards, Jessy (August 19, 2024) [https://topclassactions.com/lawsuit-settlements/consumer-products/electronics/hps-software-update-made-printers-incompatible-with-other-ink-cartridges-class-action-alleges/ "HP agrees to settlement in overpriced, incompatible ink cartridge class action"]. Top Class Actions. Retrieved January 28, 2025.		#Edwards, Jessy (August 19, 2024) [https://topclassactions.com/lawsuit-settlements/consumer-products/electronics/hps-software-update-made-printers-incompatible-with-other-ink-cartridges-class-action-alleges/ "HP agrees to settlement in overpriced, incompatible ink cartridge class action"]. Top Class Actions. Retrieved January 28, 2025.
	{{reflist}}		{{reflist}}
	~~==Cargo data==~~
	~~{{Important\|Testing extension}}{{CompanyCargo\|Country=Japan}}~~

	[[Category:Brother]]		[[Category:Brother]]

← Older revision		Revision as of 20:45, 20 February 2026
Line 14:		Line 14:
	==Consumer impact summary==		==Consumer impact summary==
	[[File:Brother Refresh.png\|thumb\|247x247px]]		[[File:Brother Refresh.png\|thumb\|247x247px]]
	Brother non-industrial printers & copiers hold the third largest market share in the Asia Pacific region<ref>{{Cite web \|title=Printers & Copiers - Australia \|url=https://www.statista.com/outlook/cmo/consumer-electronics/computing/printers-copiers/australia \|url-status=live \|access-date=29 Aug 2025 \|website=Statista Market Forecast}}</ref> and are a popular choice for home and small business users. Brother's monochromatic, colour, multi-function, laser, and inkjet printers offer a low-price entry and are sold at most large box retailers, where consumables such as toners and cartridges are also readily available. Within the printer category at the largest office and stationery retailer in Australia, Officeworks, Brother is the most represented brand.<ref>{{Cite web \|title=Printers \|url=https://www.officeworks.com.au/shop/officeworks/c/technology/printers \|url-status=live \|access-date=29 Aug 2025 \|website=Officeworks}}</ref>		Brother non-industrial printers & copiers hold the third largest market share in the Asia Pacific region<ref>{{Cite web \|title=Printers & Copiers - Australia \|url=https://www.statista.com/outlook/cmo/consumer-electronics/computing/printers-copiers/australia \|url-status=live \|archive-url=https://web.archive.org/web/20250827185302/https://www.statista.com/outlook/cmo/consumer-electronics/computing/printers-copiers/australia \|archive-date=27 Aug 2025 \|access-date=29 Aug 2025 \|website=Statista Market Forecast}}</ref> and are a popular choice for home and small business users. Brother's monochromatic, colour, multi-function, laser, and inkjet printers offer a low-price entry and are sold at most large box retailers, where consumables such as toners and cartridges are also readily available. Within the printer category at the largest office and stationery retailer in Australia, Officeworks, Brother is the most represented brand.<ref>{{Cite web \|title=Printers \|url=https://www.officeworks.com.au/shop/officeworks/c/technology/printers \|url-status=live \|archive-url=https://web.archive.org/web/20250906162622/https://www.officeworks.com.au/shop/officeworks/c/technology/printers \|archive-date=6 Sep 2025 \|access-date=29 Aug 2025 \|website=Officeworks}}</ref>

	Users have reported that Brother has initiated various methods to limit or reduce functionality on many printers prior and during usage. This includes:		Users have reported that Brother has initiated various methods to limit or reduce functionality on many printers prior and during usage. This includes:

	*'''3rd party consumable lockout''' on various printer models<ref>{{Cite web \|date=11 Jul 2023 \|title=Brother started locking out third party cartridges by firmware updates apparently \|url=https://news.ycombinator.com/item?id=36679980 \|url-status=live \|access-date=29 Aug 2025 \|website=Hacker News}}</ref>{{More citations needed}}		*'''3rd party consumable lockout''' on various printer models<ref>{{Cite web \|date=11 Jul 2023 \|title=Brother started locking out third party cartridges by firmware updates apparently \|url=https://news.ycombinator.com/item?id=36679980 \|url-status=live \|archive-url=https://web.archive.org/web/20250708193250/https://news.ycombinator.com/item?id=36679980 \|archive-date=8 Jul 2025 \|access-date=29 Aug 2025 \|website=Hacker News}}</ref>{{More citations needed}}
	*'''Reduction in print capacity''' via software, firmware and hardware<ref name=":0">{{Cite web \|last=Shaak \|first=Erin \|date=16 Oct 2018 \|title=Class Action Claims Brother International Designed Laser Printers to Require Premature Toner Replacement \|url=https://www.classaction.org/news/class-action-claims-brother-international-designed-laser-printers-to-require-premature-toner-replacement \|url-status=live \|access-date=29 Aug 2025 \|website=ClassAction.org}}</ref>		*'''Reduction in print capacity''' via software, firmware and hardware<ref name=":0">{{Cite web \|last=Shaak \|first=Erin \|date=16 Oct 2018 \|title=Class Action Claims Brother International Designed Laser Printers to Require Premature Toner Replacement \|url=https://www.classaction.org/news/class-action-claims-brother-international-designed-laser-printers-to-require-premature-toner-replacement \|url-status=live \|archive-url=https://web.archive.org/web/20250816145420/https://www.classaction.org/news/class-action-claims-brother-international-designed-laser-printers-to-require-premature-toner-replacement \|archive-date=16 Aug 2025 \|access-date=29 Aug 2025 \|website=ClassAction.org}}</ref>
	*'''Disabling of functionality''' via print counters, software and firmware<ref>{{Cite web \|title=MFC-L3750CDW/MFC-L3760CDW vs MF655Cdw \|url=https://www.reddit.com/r/printers/comments/18c1hmm/comment/lq8x81g/ \|url-status=live \|access-date=29 Aug 2025 \|website=~~r/printers~~}}</ref>{{More citations needed}}		*'''Disabling of functionality''' via print counters, software and firmware<ref>{{Cite web \|date=4 Oct 2024 \|title=MFC-L3750CDW/MFC-L3760CDW vs MF655Cdw \|url=https://www.reddit.com/r/printers/comments/18c1hmm/comment/lq8x81g/ \|url-status=live \|access-date=29 Aug 2025 \|website=[[Reddit]]}}</ref>{{More citations needed}}
	*'''Nagware''' screens or pop-ups indicating firmware or software should be updated		*'''Nagware''' screens or pop-ups indicating firmware or software should be updated
	*'''Limited or obfuscated information''' regarding effects of software or firmware update implementation<ref name=":1">{{Cite web \|date=22 Mar 2025 \|title=Brother MFC-3750CDW won't accept non-genuine ink? \|url=https://forums.whirlpool.net.au/archive/35qvkyx3 \|url-status=live \|access-date=29 Aug 2025 \|website=Whirlpool}}</ref>{{More citations needed}}		*'''Limited or obfuscated information''' regarding effects of software or firmware update implementation<ref name=":1">{{Cite web \|date=22 Mar 2025 \|title=Brother MFC-3750CDW won't accept non-genuine ink? \|url=https://forums.whirlpool.net.au/archive/35qvkyx3 \|url-status=live \|archive-url=https://web.archive.org/web/20250814080027/https://forums.whirlpool.net.au/archive/35qvkyx3 \|archive-date=14 Aug 2025 \|access-date=29 Aug 2025 \|website=Whirlpool}}</ref>{{More citations needed}}

	==Incidents==		==Incidents==
Line 31:		Line 31:
	*Cartridge Battery Prevents Ink Usage: '''[[DCP 3550 CDW Cartridge Failure\|DCP 3550 CDW Cartridge Failure]]'''		*Cartridge Battery Prevents Ink Usage: '''[[DCP 3550 CDW Cartridge Failure\|DCP 3550 CDW Cartridge Failure]]'''
	*MFC-L2750DW All-in-One Printer: 3rd party cartridge rejection		*MFC-L2750DW All-in-One Printer: 3rd party cartridge rejection
	*Removal of all older OS updates out of nowhere starting 2025 https://~~www~~.reddit.com/r/printers/comments/1ow3p2m/something_happened_on_the_brothers_site_and_now_i/ making any non current operating system impossible to get working drivers for their printers even thought the OS is still used in production in certain environments. (Operating systems like macOS Monterey)		*Removal of all older OS updates out of nowhere starting 2025<ref>{{Cite web \|date=13 Nov 2025 \|title=Something happened on the Brother's site and now I can't download the driver anymore. \|url=https://old.reddit.com/r/printers/comments/1ow3p2m/something_happened_on_the_brothers_site_and_now_i/ \|website=Reddit}}</ref> making any non current operating system impossible to get working drivers for their printers even thought the OS is still used in production in certain environments. (Operating systems like macOS Monterey)
	*Removal of cloud features (Scan-to and Print-from Dropbox, Box, OneDrive and Google Drive) on devices with firmware that doesn't support TLS1.2, removing features still advertised on their website.		*Removal of cloud features (Scan-to and Print-from Dropbox, Box, OneDrive and Google Drive) on devices with firmware that doesn't support TLS1.2, removing features still advertised on their website.

	==References==		==References==
	{{reflist}}		{{reflist}}
	[[Category:Brother]]		[[Category:Brother]]