Comcast - Revision history

Reform: Overhaul for cohesion, completeness, NPOV, and formatting according to wiki policy

2026-03-25T22:30:44Z

Overhaul for cohesion, completeness, NPOV, and formatting according to wiki policy

← Older revision		Revision as of 22:30, 25 March 2026
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	\|Description=Major ISP selling Internet and cable services, but infamous for high prices, data caps, throttling, poor customer service, and monopolistic practices		\|Description=Major ISP selling Internet and cable services, but infamous for high prices, data caps, throttling, poor customer service, and monopolistic practices
	}}		}}
	'''{{wplink\|Comcast\|Comcast}}''' is a US-based telecommunications company operating under the Xfinity brand for residential Internet, TV, and phone services~~. It has frequently been criticized for low customer satisfaction, billing disputes, [[net neutrality]] violations, misleading sales practices, and leveraging media ownership to influence competition~~.		'''{{wplink\|Comcast\|Comcast}}''' is a US-based telecommunications company operating under the Xfinity brand for residential Internet, TV, and phone services.

	==Consumer-impact summary==		==Consumer-impact summary==
	*Chronic low customer satisfaction – Consistently ranks near the bottom in ACSI surveys; in 2010 and 2014, Comcast was named "Worst Company in America" by The Consumerist.<ref>{{Cite web \|title=Congratulations To Comcast, Your 2014 Worst Company In America! – Consumerist \|url=https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/\|url-status=dead \|archive-url=https://web.archive.org/web/~~20250114001930~~/https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/\|archive-date=~~2025-01-14~~ \|access-date=~~2025-08-20~~ \|website=Consumerist}}</ref>		In 2014, Comcast was named "Worst Company in America" by The Consumerist.<ref>{{Cite web \|date=8 Apr 2024 \|title=Congratulations To Comcast, Your 2014 Worst Company In America! – Consumerist \|url=https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/ \|url-status=dead \|archive-url=https://web.archive.org/web/20171201124754/https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/ \|archive-date=1 Dec 2017 \|access-date=25 Mar 2026 \|website=Consumerist}}</ref> It has frequently been criticized for low customer satisfaction, billing disputes, [[net neutrality]] violations, misleading sales practices, and leveraging media ownership to influence competition. In the past consumers reported being billed for things they never requested, confusing billing, and difficulty understanding surcharges like franchise, retransmission, and sports fees.<ref>{{Cite web \|title=Comcast’s Messy Bills Could Finally Get Fixed by Class-Action Lawsuit \|url=https://www.wired.com/2016/10/comcast-bill-mess-class-action-lawsuit-might-finally-fix/ \|website=Wired \|date=2016-10-19 \|access-date=2025-08-20 \|url-status=live \|archive-url=https://web.archive.org/web/20260216030737/https://www.wired.com/2016/10/comcast-bill-mess-class-action-lawsuit-might-finally-fix/ \|archive-date=16 Feb 2026}}</ref><ref name=":0">{{Cite web \|date=2014-02-13 \|title=Critics Say Comcast–Time Warner Cable Merger Would Create Monopoly \|url=https://time.com/54962/comcast-time-warner-cable-critics/ \|url-status=live \|archive-url=http://web.archive.org/web/20250816203418/https://time.com/54962/comcast-time-warner-cable-critics/ \|archive-date=16 Aug 2025 \|access-date=2025-08-20 \|website=Time}}</ref>
	*Aggressive billing and ~~fees –~~ In ~~2016,~~ the ~~FCC fined Comcast US $2.3 million for unauthorized "negative option billing"—charging customers~~ for ~~services or equipment~~ they did not request—and imposed a five-year compliance plan.<ref>{{Cite web \|title=FCC Fines Comcast \$2.3 Million for Wrongful Billing Practices \|url=https://www.fcc.gov/document/comcast-pay-23m-fine-resolve-billing-complaints\|website=Federal Communications Commission \|date=2016-10-11 \|access-date=2025-08-20 \|url-status=live \|archive-url=http://web.archive.org/web/20250420151728/https://www.fcc.gov/document/comcast-pay-23m-fine-resolve-billing-complaints \|archive-date=20 Apr 2025}}</ref>
	*Net neutrality violations – Comcast disrupted peer-to-peer traffic (such as BitTorrent) by forging TCP reset packets, prompting FCC scrutiny; the enforcement was later overturned by a federal appeals court.<ref>{{Cite web \|title=Court Overturns FCC Order Against Comcast \|url=https://www.wired.com/2010/04/net-neutrality-throttle/\|website=Wired \|date=2010-04-06 \|access-date=2025-08-20 \|url-status=live \|archive-url=https://web.archive.org/web/20260216030704/https://www.wired.com/2010/04/net-neutrality-throttle/ \|archive-date=16 Feb 2026}}</ref>
	*Opaque pricing and deceptive practices – Consumers report hidden fees, confusing billing, and difficulty understanding surcharges like franchise, retransmission, and sports fees.<ref>{{Cite web \|title=Comcast’s Messy Bills Could Finally Get Fixed by Class-Action Lawsuit \|url=https://www.wired.com/2016/10/comcast-bill-mess-class-action-lawsuit-might-finally-fix/ \|website=Wired \|date=2016-10-19 \|access-date=2025-08-20 \|url-status=live \|archive-url=https://web.archive.org/web/20260216030737/https://www.wired.com/2016/10/comcast-bill-mess-class-action-lawsuit-might-finally-fix/ \|archive-date=16 Feb 2026}}</ref>
	*Anti-competitive concerns and lobbying – Comcast's roles as both content owner (NBCUniversal) and distributor have raised antitrust concerns, especially in proposed acquisitions like the Time Warner Cable merger.<ref>{{Cite web \|title=Critics Say Comcast–Time Warner Cable Merger Would Create Monopoly \|url=https://time.com/54962/comcast-time-warner-cable-critics/ ~~\|website=Time \|date=2014-02-13 \|access-date=2025-08-20~~ \|url-status=live \|archive-url=http://web.archive.org/web/20250816203418/https://time.com/54962/comcast-time-warner-cable-critics/ \|archive-date=16 Aug 2025}}</ref>

	==Incidents==		==Incidents==
	{{Ph-C-~~Inc~~}}		This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}\|{{PAGENAME}} category]].

			=== Negative option billing lawsuit (''2016'') ===
			{{Main\|Comcast negative option billing lawsuit}}
			In 2016, the FCC fined Comcast US $2.3 million for charging customers for services or equipment they did not request. This is a practice known as "negative option billing", similar to [[negative option marketing]]. Consumers reported having to spend a lot of time to remove the unauthorized charges from their bills and get refunds. The company imposed a five-year compliance plan to adopt processes and procedures designed to obtain affirmative informed consent from customers prior to charging them for any new services or equipment.<ref>{{Cite web \|date=2016-10-11 \|title=FCC Fines Comcast \$2.3 Million for Wrongful Billing Practices \|url=https://www.fcc.gov/document/comcast-pay-23m-fine-resolve-billing-complaints \|url-status=live \|archive-url=http://web.archive.org/web/20250420151728/https://www.fcc.gov/document/comcast-pay-23m-fine-resolve-billing-complaints \|archive-date=20 Apr 2025 \|access-date=2025-08-20 \|website=Federal Communications Commission}}</ref><ref>{{Cite web \|last=Wiquist \|first=Will \|date=11 Oct 2016 \|title=COMCAST TO PAY $2.3 MILLION AFTER SUBSCRIBERS COMPLAIN OF BILLING FOR SERVICES & EQUIPMENT THEY NEVER ORDERED \|url=https://docs.fcc.gov/public/attachments/DOC-341621A1.pdf \|url-status=live \|archive-url=https://web.archive.org/web/20250530085620/https://docs.fcc.gov/public/attachments/DOC-341621A1.pdf \|archive-date=30 May 2025 \|access-date=25 Mar 2026 \|website=Federal Communications Commission}}</ref>

			=== Time Warner Cable merger concerns (''2014'') ===
			{{Main\|Comcast's proposed merger with Time Warner Cable 2014}}
			In 2024 Comcast proposed to aquire Time Warner Cable, making them being both a content owner (NBCUniversal) and distributor. This proposal raised antitrust concerns, especially by regulators. Comcast has argued previously that its deal with Time Warner Cable is in the public interest. And it has denied anything anticompetitive about the deal since Time Warner Cable and Comcast do not compete directly for broadband or television customers in any markets. <ref name=":0" /><ref>{{Cite web \|last=Reardon \|first=Marguerite \|date=23 Apr 2015 \|title=Comcast to ditch $45.2B takeover of Time Warner Cable, report says \|url=https://www.cnet.com/tech/services-and-software/comcast-to-ditch-45-2-billion-takeover-of-time-warner-cable-report-says/ \|url-status=live \|archive-url=https://web.archive.org/web/20220702123317/https://www.cnet.com/tech/services-and-software/comcast-to-ditch-45-2-billion-takeover-of-time-warner-cable-report-says/ \|archive-date=2 Jul 2022 \|access-date=25 Mar 2026 \|website=CNET}}</ref>

	~~This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}\|{{PAGENAME}} category]].~~		===BitTorrent throttling controversy (''2008'')===
	===~~Example incident one~~ (''~~date~~'')===		{{Main\|Comcast BitTorrent throttling controversy}}
	{{Main\|~~link to the main article~~}}		Around 2008 Comcast heavily disrupted peer-to peer file sharing traffic (such as BitTorrent). Federal Communications Commission has ordered Comcast to stop throttling the peer-to-peer connections for the sake of [[net neutrality]]. By a 3-2 vote, the commission concluded that Comcast monitored the content of its customers’ internet connections and selectively blocked peer-to-peer connections. The enforcement was later overturned in 2010 by federal appeals court. BitTorrent files allowed users to watch high-quality video, "such video distribution poses a potential competitive threat to Comcast’s video-on-demand (VOD) service," the commission said in a statement.<ref>{{Cite web \|date=2010-04-06 \|title=Court Overturns FCC Order Against Comcast \|url=https://www.wired.com/2010/04/net-neutrality-throttle/ \|url-status=live \|archive-url=https://web.archive.org/web/20260216030704/https://www.wired.com/2010/04/net-neutrality-throttle/ \|archive-date=16 Feb 2026 \|access-date=2025-08-20 \|website=Wired}}</ref><ref>{{Cite web \|last=Kravets \|first=David \|date=1 Aug 2008 \|title=Comcast Ordered to Allow Free Flow of File Sharing Traffic \|url=https://www.wired.com/2008/08/fcc-declares-co/ \|url-status=live \|archive-url=https://web.archive.org/web/20140510045423/https://www.wired.com/2008/08/fcc-declares-co/ \|archive-date=10 May 2014 \|access-date=26 Mar 2026 \|website=Wired}}</ref>
	~~Short summary of~~ the ~~incident (could be~~ the ~~same as~~ the ~~summary preceding~~ the ~~article~~).
	===~~Example incident two (''~~date~~'')~~===
	...

	==Products==		==Products==
	~~{{Ph-C-P}}~~
			* Cable television
			* Broadband
			* Internet service
			* Broadcasting

	==See also==		==See also==
	~~{{Ph~~-~~C-SA}}~~
			* [[AT&T]]

			* [[T-Mobile US]]
			* [[Negative option marketing]]

	==References==		==References==
	<references />		<references />
	[[Category:{{PAGENAME}}]]		[[Category:{{PAGENAME}}]]

Banana: Added archive URLs for 4 citation(s) using CRWCitationBot

2026-02-16T03:08:35Z

Added archive URLs for 4 citation(s) using CRWCitationBot

← Older revision		Revision as of 03:08, 16 February 2026
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	==Consumer-impact summary==		==Consumer-impact summary==
	*Chronic low customer satisfaction – Consistently ranks near the bottom in ACSI surveys; in 2010 and 2014, Comcast was named "Worst Company in America" by The Consumerist.<ref>{{Cite web \|title=Congratulations To Comcast, Your 2014 Worst Company In America! – Consumerist \|url=https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/\|url-status=dead \|archive-url=https://web.archive.org/web/20250114001930/https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/\|archive-date=2025-01-14 \|access-date=2025-08-20 \|website=Consumerist}}</ref>		*Chronic low customer satisfaction – Consistently ranks near the bottom in ACSI surveys; in 2010 and 2014, Comcast was named "Worst Company in America" by The Consumerist.<ref>{{Cite web \|title=Congratulations To Comcast, Your 2014 Worst Company In America! – Consumerist \|url=https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/\|url-status=dead \|archive-url=https://web.archive.org/web/20250114001930/https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/\|archive-date=2025-01-14 \|access-date=2025-08-20 \|website=Consumerist}}</ref>
	*Aggressive billing and fees – In 2016, the FCC fined Comcast US $2.3 million for unauthorized "negative option billing"—charging customers for services or equipment they did not request—and imposed a five-year compliance plan.<ref>{{Cite web \|title=FCC Fines Comcast \$2.3 Million for Wrongful Billing Practices \|url=https://www.fcc.gov/document/comcast-pay-23m-fine-resolve-billing-complaints\|website=Federal Communications Commission \|date=2016-10-11 \|access-date=2025-08-20}}</ref>		*Aggressive billing and fees – In 2016, the FCC fined Comcast US $2.3 million for unauthorized "negative option billing"—charging customers for services or equipment they did not request—and imposed a five-year compliance plan.<ref>{{Cite web \|title=FCC Fines Comcast \$2.3 Million for Wrongful Billing Practices \|url=https://www.fcc.gov/document/comcast-pay-23m-fine-resolve-billing-complaints\|website=Federal Communications Commission \|date=2016-10-11 \|access-date=2025-08-20 \|url-status=live \|archive-url=http://web.archive.org/web/20250420151728/https://www.fcc.gov/document/comcast-pay-23m-fine-resolve-billing-complaints \|archive-date=20 Apr 2025}}</ref>
	*Net neutrality violations – Comcast disrupted peer-to-peer traffic (such as BitTorrent) by forging TCP reset packets, prompting FCC scrutiny; the enforcement was later overturned by a federal appeals court.<ref>{{Cite web \|title=Court Overturns FCC Order Against Comcast \|url=https://www.wired.com/2010/04/net-neutrality-throttle/\|website=Wired \|date=2010-04-06 \|access-date=2025-08-20}}</ref>		*Net neutrality violations – Comcast disrupted peer-to-peer traffic (such as BitTorrent) by forging TCP reset packets, prompting FCC scrutiny; the enforcement was later overturned by a federal appeals court.<ref>{{Cite web \|title=Court Overturns FCC Order Against Comcast \|url=https://www.wired.com/2010/04/net-neutrality-throttle/\|website=Wired \|date=2010-04-06 \|access-date=2025-08-20 \|url-status=live \|archive-url=https://web.archive.org/web/20260216030704/https://www.wired.com/2010/04/net-neutrality-throttle/ \|archive-date=16 Feb 2026}}</ref>
	*Opaque pricing and deceptive practices – Consumers report hidden fees, confusing billing, and difficulty understanding surcharges like franchise, retransmission, and sports fees.<ref>{{Cite web \|title=Comcast’s Messy Bills Could Finally Get Fixed by Class-Action Lawsuit \|url=https://www.wired.com/2016/10/comcast-bill-mess-class-action-lawsuit-might-finally-fix/ \|website=Wired \|date=2016-10-19 \|access-date=2025-08-20}}</ref>		*Opaque pricing and deceptive practices – Consumers report hidden fees, confusing billing, and difficulty understanding surcharges like franchise, retransmission, and sports fees.<ref>{{Cite web \|title=Comcast’s Messy Bills Could Finally Get Fixed by Class-Action Lawsuit \|url=https://www.wired.com/2016/10/comcast-bill-mess-class-action-lawsuit-might-finally-fix/ \|website=Wired \|date=2016-10-19 \|access-date=2025-08-20 \|url-status=live \|archive-url=https://web.archive.org/web/20260216030737/https://www.wired.com/2016/10/comcast-bill-mess-class-action-lawsuit-might-finally-fix/ \|archive-date=16 Feb 2026}}</ref>
	*Anti-competitive concerns and lobbying – Comcast's roles as both content owner (NBCUniversal) and distributor have raised antitrust concerns, especially in proposed acquisitions like the Time Warner Cable merger.<ref>{{Cite web \|title=Critics Say Comcast–Time Warner Cable Merger Would Create Monopoly \|url=https://time.com/54962/comcast-time-warner-cable-critics/ \|website=Time \|date=2014-02-13 \|access-date=2025-08-20}}</ref>		*Anti-competitive concerns and lobbying – Comcast's roles as both content owner (NBCUniversal) and distributor have raised antitrust concerns, especially in proposed acquisitions like the Time Warner Cable merger.<ref>{{Cite web \|title=Critics Say Comcast–Time Warner Cable Merger Would Create Monopoly \|url=https://time.com/54962/comcast-time-warner-cable-critics/ \|website=Time \|date=2014-02-13 \|access-date=2025-08-20 \|url-status=live \|archive-url=http://web.archive.org/web/20250816203418/https://time.com/54962/comcast-time-warner-cable-critics/ \|archive-date=16 Aug 2025}}</ref>

	==Incidents==		==Incidents==

SinexTitan: logo changed to SVG

2026-01-19T14:25:31Z

logo changed to SVG

← Older revision		Revision as of 14:25, 19 January 2026
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	\|Founded=1963-06-28		\|Founded=1963-06-28
	\|Industry=Cable, Telecommunications		\|Industry=Cable, Telecommunications
	\|Logo=Comcast logo.~~png~~		\|Logo=Comcast logo.svg
	\|Type=Public		\|Type=Public
	\|Website=https://www.xfinity.com/		\|Website=https://www.xfinity.com/
	\|Description=Major ISP selling Internet and cable services, but infamous for high prices, data caps, throttling, poor customer service, and monopolistic practices		\|Description=Major ISP selling Internet and cable services, but infamous for high prices, data caps, throttling, poor customer service, and monopolistic practices
	}}		}}
	'''Comcast''' is a US-based telecommunications company operating under the Xfinity brand for residential Internet, TV, and phone services. It has frequently been criticized for low customer satisfaction, billing disputes, [[net neutrality]] violations, misleading sales practices, and leveraging media ownership to influence competition.		'''{{wplink\|Comcast\|Comcast}}''' is a US-based telecommunications company operating under the Xfinity brand for residential Internet, TV, and phone services. It has frequently been criticized for low customer satisfaction, billing disputes, [[net neutrality]] violations, misleading sales practices, and leveraging media ownership to influence competition.

	==Consumer-impact summary==		==Consumer-impact summary==

AnotherConsumerRightsPerson: -box

2025-11-22T16:45:01Z

-box

← Older revision		Revision as of 16:45, 22 November 2025
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	==Consumer-impact summary==		==Consumer-impact summary==
	~~{{Ph-C-CIS}}~~

	*Chronic low customer satisfaction – Consistently ranks near the bottom in ACSI surveys; in 2010 and 2014, Comcast was named "Worst Company in America" by The Consumerist.<ref>{{Cite web \|title=Congratulations To Comcast, Your 2014 Worst Company In America! – Consumerist \|url=https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/\|url-status=dead \|archive-url=https://web.archive.org/web/20250114001930/https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/\|archive-date=2025-01-14 \|access-date=2025-08-20 \|website=Consumerist}}</ref>		*Chronic low customer satisfaction – Consistently ranks near the bottom in ACSI surveys; in 2010 and 2014, Comcast was named "Worst Company in America" by The Consumerist.<ref>{{Cite web \|title=Congratulations To Comcast, Your 2014 Worst Company In America! – Consumerist \|url=https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/\|url-status=dead \|archive-url=https://web.archive.org/web/20250114001930/https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/\|archive-date=2025-01-14 \|access-date=2025-08-20 \|website=Consumerist}}</ref>
	*Aggressive billing and fees – In 2016, the FCC fined Comcast US $2.3 million for unauthorized "negative option billing"—charging customers for services or equipment they did not request—and imposed a five-year compliance plan.<ref>{{Cite web \|title=FCC Fines Comcast \$2.3 Million for Wrongful Billing Practices \|url=https://www.fcc.gov/document/comcast-pay-23m-fine-resolve-billing-complaints\|website=Federal Communications Commission \|date=2016-10-11 \|access-date=2025-08-20}}</ref>		*Aggressive billing and fees – In 2016, the FCC fined Comcast US $2.3 million for unauthorized "negative option billing"—charging customers for services or equipment they did not request—and imposed a five-year compliance plan.<ref>{{Cite web \|title=FCC Fines Comcast \$2.3 Million for Wrongful Billing Practices \|url=https://www.fcc.gov/document/comcast-pay-23m-fine-resolve-billing-complaints\|website=Federal Communications Commission \|date=2016-10-11 \|access-date=2025-08-20}}</ref>

Rudxain: wanted: net neutrality

2025-11-14T07:37:42Z

wanted: net neutrality

← Older revision		Revision as of 07:37, 14 November 2025
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	\|Description=Major ISP selling Internet and cable services, but infamous for high prices, data caps, throttling, poor customer service, and monopolistic practices		\|Description=Major ISP selling Internet and cable services, but infamous for high prices, data caps, throttling, poor customer service, and monopolistic practices
	}}		}}
	'''Comcast''' is a US-based telecommunications company operating under the Xfinity brand for residential Internet, TV, and phone services. It has frequently been criticized for low customer satisfaction, billing disputes, net neutrality violations, misleading sales practices, and leveraging media ownership to influence competition.		'''Comcast''' is a US-based telecommunications company operating under the Xfinity brand for residential Internet, TV, and phone services. It has frequently been criticized for low customer satisfaction, billing disputes, [[net neutrality]] violations, misleading sales practices, and leveraging media ownership to influence competition.

	==Consumer-impact summary==		==Consumer-impact summary==

JackFromWisconsin: stub notice

2025-08-21T15:29:16Z

stub notice

← Older revision		Revision as of 15:29, 21 August 2025
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	{{CompanyCargo		{{StubNotice}}{{CompanyCargo
	\|Founded=1963-06-28		\|Founded=1963-06-28
	\|Industry=Cable, Telecommunications		\|Industry=Cable, Telecommunications

Mr Pollo: You only need to put the url once for the url= and archive-url= fields

2025-08-21T10:30:43Z

You only need to put the url once for the url= and archive-url= fields

← Older revision		Revision as of 10:30, 21 August 2025
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	\|Website=https://www.xfinity.com/		\|Website=https://www.xfinity.com/
	\|Description=Major ISP selling Internet and cable services, but infamous for high prices, data caps, throttling, poor customer service, and monopolistic practices		\|Description=Major ISP selling Internet and cable services, but infamous for high prices, data caps, throttling, poor customer service, and monopolistic practices
	}}Comcast is a US-based telecommunications company operating under the Xfinity brand for residential Internet, TV, and phone services. It has frequently been criticized for low customer satisfaction, billing disputes, net neutrality violations, misleading sales practices, and leveraging media ownership to influence competition.		}}
			'''Comcast''' is a US-based telecommunications company operating under the Xfinity brand for residential Internet, TV, and phone services. It has frequently been criticized for low customer satisfaction, billing disputes, net neutrality violations, misleading sales practices, and leveraging media ownership to influence competition.

	==Consumer-impact summary==		==Consumer-impact summary==
	{{Ph-C-CIS}}		{{Ph-C-CIS}}

	*Chronic low customer satisfaction – Consistently ranks near the bottom in ACSI surveys; in 2010 and 2014, Comcast was named "Worst Company in America" by The Consumerist.<ref>{{Cite web \|title=Congratulations To Comcast, Your 2014 Worst Company In America! – Consumerist \|url=[https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/~~](https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/)~~ \|url-status=dead \|archive-url=~~[https://web.archive.org/web/20250114001930/https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/](~~https://web.archive.org/web/20250114001930/https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/) \|archive-date=01-14~~-2025~~ \|access-date=08-20~~-2025~~ \|website=Consumerist}}</ref>		*Chronic low customer satisfaction – Consistently ranks near the bottom in ACSI surveys; in 2010 and 2014, Comcast was named "Worst Company in America" by The Consumerist.<ref>{{Cite web \|title=Congratulations To Comcast, Your 2014 Worst Company In America! – Consumerist \|url=https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/\|url-status=dead \|archive-url=https://web.archive.org/web/20250114001930/https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/\|archive-date=2025-01-14 \|access-date=2025-08-20 \|website=Consumerist}}</ref>
	*Aggressive billing and fees – In 2016, the FCC fined Comcast US $2.3 million for unauthorized "negative option billing"—charging customers for services or equipment they did not request—and imposed a five-year compliance plan.<ref>{{Cite web \|title=FCC Fines Comcast \$2.3 Million for Wrongful Billing Practices \|url=[https://www.fcc.gov/document/comcast-pay-23m-fine-resolve-billing-complaints~~](https://www.fcc.gov/document/comcast-pay-23m-fine-resolve-billing-complaints)~~ \|website=Federal Communications Commission \|date=2016-10-11 \|access-date=2025-08-20}}</ref>		*Aggressive billing and fees – In 2016, the FCC fined Comcast US $2.3 million for unauthorized "negative option billing"—charging customers for services or equipment they did not request—and imposed a five-year compliance plan.<ref>{{Cite web \|title=FCC Fines Comcast \$2.3 Million for Wrongful Billing Practices \|url=https://www.fcc.gov/document/comcast-pay-23m-fine-resolve-billing-complaints\|website=Federal Communications Commission \|date=2016-10-11 \|access-date=2025-08-20}}</ref>
	*Net neutrality violations – Comcast disrupted peer-to-peer traffic (such as BitTorrent) by forging TCP reset packets, prompting FCC scrutiny; the enforcement was later overturned by a federal appeals court.<ref>{{Cite web \|title=Court Overturns FCC Order Against Comcast \|url=[https://www.wired.com/2010/04/net-neutrality-throttle/~~](https://www.wired.com/2010/04/net-neutrality-throttle/)~~ \|website=Wired \|date=2010-04-06 \|access-date=2025-08-20}}</ref>		*Net neutrality violations – Comcast disrupted peer-to-peer traffic (such as BitTorrent) by forging TCP reset packets, prompting FCC scrutiny; the enforcement was later overturned by a federal appeals court.<ref>{{Cite web \|title=Court Overturns FCC Order Against Comcast \|url=https://www.wired.com/2010/04/net-neutrality-throttle/\|website=Wired \|date=2010-04-06 \|access-date=2025-08-20}}</ref>
	*Opaque pricing and deceptive practices – Consumers report hidden fees, confusing billing, and difficulty understanding surcharges like franchise, retransmission, and sports fees.<ref>{{Cite web \|title=Comcast’s Messy Bills Could Finally Get Fixed by Class-Action Lawsuit \|url=[https://www.wired.com/2016/10/comcast-bill-mess-class-action-lawsuit-might-finally-fix/~~](https://www.wired.com/2016/10/comcast-bill-mess-class-action-lawsuit-might-finally-fix/)~~ \|website=Wired \|date=2016-10-19 \|access-date=2025-08-20}}</ref>		*Opaque pricing and deceptive practices – Consumers report hidden fees, confusing billing, and difficulty understanding surcharges like franchise, retransmission, and sports fees.<ref>{{Cite web \|title=Comcast’s Messy Bills Could Finally Get Fixed by Class-Action Lawsuit \|url=https://www.wired.com/2016/10/comcast-bill-mess-class-action-lawsuit-might-finally-fix/ \|website=Wired \|date=2016-10-19 \|access-date=2025-08-20}}</ref>
	*Anti-competitive concerns and lobbying – Comcast's roles as both content owner (NBCUniversal) and distributor have raised antitrust concerns, especially in proposed acquisitions like the Time Warner Cable merger.<ref>{{Cite web \|title=Critics Say Comcast–Time Warner Cable Merger Would Create Monopoly \|url=~~[https://time.com/54962/comcast-time-warner-cable-critics/](~~https://time.com/54962/comcast-time-warner-cable-critics/) \|website=Time \|date=2014-02-13 \|access-date=2025-08-20}}</ref>		*Anti-competitive concerns and lobbying – Comcast's roles as both content owner (NBCUniversal) and distributor have raised antitrust concerns, especially in proposed acquisitions like the Time Warner Cable merger.<ref>{{Cite web \|title=Critics Say Comcast–Time Warner Cable Merger Would Create Monopoly \|url=https://time.com/54962/comcast-time-warner-cable-critics/ \|website=Time \|date=2014-02-13 \|access-date=2025-08-20}}</ref>

	==Incidents==		==Incidents==

ISPFanatic: Added brief customer impact summary

2025-08-21T00:39:15Z

Added brief customer impact summary

← Older revision		Revision as of 00:39, 21 August 2025
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	\|Website=https://www.xfinity.com/		\|Website=https://www.xfinity.com/
	\|Description=Major ISP selling Internet and cable services, but infamous for high prices, data caps, throttling, poor customer service, and monopolistic practices		\|Description=Major ISP selling Internet and cable services, but infamous for high prices, data caps, throttling, poor customer service, and monopolistic practices
	}}Comcast is a US-based Internet ~~Service provider~~, ~~often~~ criticized for ~~poor~~ customer ~~service~~, ~~anti-competitive~~ practices, and low customer satisfaction. In a 2014 Consumerist review, it was ranked the worst company in America<ref>{{Cite web \|title=Congratulations To Comcast, Your 2014 Worst Company In America! – Consumerist \|url=https://consumerist.com/2014/04/08/congratulations-to~~-comcast-your-2014-worst-company-in-america/ \|url-status=dead \|archive-url=https://web.archive.org/web/20250114001930/https://consumerist~~.~~com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/ \|archive-date=01-14-2025 \|access-date=08-20-2025 \|website=Consumerist}}</ref>~~		}}Comcast is a US-based telecommunications company operating under the Xfinity brand for residential Internet, TV, and phone services. It has frequently been criticized for low customer satisfaction, billing disputes, net neutrality violations, misleading sales practices, and leveraging media ownership to influence competition.

	==Consumer-impact summary==		==Consumer-impact summary==
	{{Ph-C-CIS}}		{{Ph-C-CIS}}

			*Chronic low customer satisfaction – Consistently ranks near the bottom in ACSI surveys; in 2010 and 2014, Comcast was named "Worst Company in America" by The Consumerist.<ref>{{Cite web \|title=Congratulations To Comcast, Your 2014 Worst Company In America! – Consumerist \|url=[https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/](https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/) \|url-status=dead \|archive-url=[https://web.archive.org/web/20250114001930/https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/](https://web.archive.org/web/20250114001930/https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/) \|archive-date=01-14-2025 \|access-date=08-20-2025 \|website=Consumerist}}</ref>
			*Aggressive billing and fees – In 2016, the FCC fined Comcast US $2.3 million for unauthorized "negative option billing"—charging customers for services or equipment they did not request—and imposed a five-year compliance plan.<ref>{{Cite web \|title=FCC Fines Comcast \$2.3 Million for Wrongful Billing Practices \|url=[https://www.fcc.gov/document/comcast-pay-23m-fine-resolve-billing-complaints](https://www.fcc.gov/document/comcast-pay-23m-fine-resolve-billing-complaints) \|website=Federal Communications Commission \|date=2016-10-11 \|access-date=2025-08-20}}</ref>
			*Net neutrality violations – Comcast disrupted peer-to-peer traffic (such as BitTorrent) by forging TCP reset packets, prompting FCC scrutiny; the enforcement was later overturned by a federal appeals court.<ref>{{Cite web \|title=Court Overturns FCC Order Against Comcast \|url=[https://www.wired.com/2010/04/net-neutrality-throttle/](https://www.wired.com/2010/04/net-neutrality-throttle/) \|website=Wired \|date=2010-04-06 \|access-date=2025-08-20}}</ref>
			*Opaque pricing and deceptive practices – Consumers report hidden fees, confusing billing, and difficulty understanding surcharges like franchise, retransmission, and sports fees.<ref>{{Cite web \|title=Comcast’s Messy Bills Could Finally Get Fixed by Class-Action Lawsuit \|url=[https://www.wired.com/2016/10/comcast-bill-mess-class-action-lawsuit-might-finally-fix/](https://www.wired.com/2016/10/comcast-bill-mess-class-action-lawsuit-might-finally-fix/) \|website=Wired \|date=2016-10-19 \|access-date=2025-08-20}}</ref>
			*Anti-competitive concerns and lobbying – Comcast's roles as both content owner (NBCUniversal) and distributor have raised antitrust concerns, especially in proposed acquisitions like the Time Warner Cable merger.<ref>{{Cite web \|title=Critics Say Comcast–Time Warner Cable Merger Would Create Monopoly \|url=[https://time.com/54962/comcast-time-warner-cable-critics/](https://time.com/54962/comcast-time-warner-cable-critics/) \|website=Time \|date=2014-02-13 \|access-date=2025-08-20}}</ref>

	==Incidents==		==Incidents==

ISPFanatic: Add brief summary to Comcast stub page.

2025-08-21T00:02:52Z

Add brief summary to Comcast stub page.

← Older revision		Revision as of 00:02, 21 August 2025
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	\|Website=https://www.xfinity.com/		\|Website=https://www.xfinity.com/
	\|Description=Major ISP selling Internet and cable services, but infamous for high prices, data caps, throttling, poor customer service, and monopolistic practices		\|Description=Major ISP selling Internet and cable services, but infamous for high prices, data caps, throttling, poor customer service, and monopolistic practices
	}}		}}Comcast is a US-based Internet Service provider, often criticized for poor customer service, anti-competitive practices, and low customer satisfaction. In a 2014 Consumerist review, it was ranked the worst company in America<ref>{{Cite web \|title=Congratulations To Comcast, Your 2014 Worst Company In America! – Consumerist \|url=https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/ \|url-status=dead \|archive-url=https://web.archive.org/web/20250114001930/https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/ \|archive-date=01-14-2025 \|access-date=08-20-2025 \|website=Consumerist}}</ref>
	{{Ph-C-~~Int~~}}

	==Consumer-impact summary==		==Consumer-impact summary==
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	==References==		==References==
	~~{{reflist}}~~		<references />

	[[Category:{{PAGENAME}}]]		[[Category:{{PAGENAME}}]]

ISPFanatic: Created page with "{{CompanyCargo |Founded=1963-06-28 |Industry=Cable, Telecommunications |Logo=Comcast logo.png |Type=Public |Website=https://www.xfinity.com/ |Description=Major ISP selling Internet and cable services, but infamous for high prices, data caps, throttling, poor customer service, and monopolistic practices }} {{Ph-C-Int}} ==Consumer-impact summary== {{Ph-C-CIS}} ==Incidents== {{Ph-C-Inc}} This is a list of all consumer-protection incidents this company is involved..."

2025-08-20T23:38:07Z

Created page with "{{CompanyCargo |Founded=1963-06-28 |Industry=Cable, Telecommunications |Logo=Comcast logo.png |Type=Public |Website=https://www.xfinity.com/ |Description=Major ISP selling Internet and cable services, but infamous for high prices, data caps, throttling, poor customer service, and monopolistic practices }} {{Ph-C-Int}} ==Consumer-impact summary== {{Ph-C-CIS}} ==Incidents== {{Ph-C-Inc}} This is a list of all consumer-protection incidents this company is involved..."

New page

{{CompanyCargo
|Founded=1963-06-28
|Industry=Cable, Telecommunications
|Logo=Comcast logo.png
|Type=Public
|Website=https://www.xfinity.com/
|Description=Major ISP selling Internet and cable services, but infamous for high prices, data caps, throttling, poor customer service, and monopolistic practices
}}
{{Ph-C-Int}}

==Consumer-impact summary==
{{Ph-C-CIS}}

==Incidents==
{{Ph-C-Inc}}

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
===Example incident one (''date'')===
{{Main|link to the main article}}
Short summary of the incident (could be the same as the summary preceding the article).
===Example incident two (''date'')===
...

==Products==
{{Ph-C-P}}

==See also==
{{Ph-C-SA}}

==References==
{{reflist}}

[[Category:{{PAGENAME}}]]

← Older revision		Revision as of 03:08, 16 February 2026
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	==Consumer-impact summary==		==Consumer-impact summary==
	*Chronic low customer satisfaction – Consistently ranks near the bottom in ACSI surveys; in 2010 and 2014, Comcast was named "Worst Company in America" by The Consumerist.<ref>{{Cite web \|title=Congratulations To Comcast, Your 2014 Worst Company In America! – Consumerist \|url=https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/\|url-status=dead \|archive-url=https://web.archive.org/web/20250114001930/https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/\|archive-date=2025-01-14 \|access-date=2025-08-20 \|website=Consumerist}}</ref>		*Chronic low customer satisfaction – Consistently ranks near the bottom in ACSI surveys; in 2010 and 2014, Comcast was named "Worst Company in America" by The Consumerist.<ref>{{Cite web \|title=Congratulations To Comcast, Your 2014 Worst Company In America! – Consumerist \|url=https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/\|url-status=dead \|archive-url=https://web.archive.org/web/20250114001930/https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/\|archive-date=2025-01-14 \|access-date=2025-08-20 \|website=Consumerist}}</ref>
	*Aggressive billing and fees – In 2016, the FCC fined Comcast US $2.3 million for unauthorized "negative option billing"—charging customers for services or equipment they did not request—and imposed a five-year compliance plan.<ref>{{Cite web \|title=FCC Fines Comcast \$2.3 Million for Wrongful Billing Practices \|url=https://www.fcc.gov/document/comcast-pay-23m-fine-resolve-billing-complaints\|website=Federal Communications Commission \|date=2016-10-11 \|access-date=2025-08-20}}</ref>		*Aggressive billing and fees – In 2016, the FCC fined Comcast US $2.3 million for unauthorized "negative option billing"—charging customers for services or equipment they did not request—and imposed a five-year compliance plan.<ref>{{Cite web \|title=FCC Fines Comcast \$2.3 Million for Wrongful Billing Practices \|url=https://www.fcc.gov/document/comcast-pay-23m-fine-resolve-billing-complaints\|website=Federal Communications Commission \|date=2016-10-11 \|access-date=2025-08-20 \|url-status=live \|archive-url=http://web.archive.org/web/20250420151728/https://www.fcc.gov/document/comcast-pay-23m-fine-resolve-billing-complaints \|archive-date=20 Apr 2025}}</ref>
	*Net neutrality violations – Comcast disrupted peer-to-peer traffic (such as BitTorrent) by forging TCP reset packets, prompting FCC scrutiny; the enforcement was later overturned by a federal appeals court.<ref>{{Cite web \|title=Court Overturns FCC Order Against Comcast \|url=https://www.wired.com/2010/04/net-neutrality-throttle/\|website=Wired \|date=2010-04-06 \|access-date=2025-08-20}}</ref>		*Net neutrality violations – Comcast disrupted peer-to-peer traffic (such as BitTorrent) by forging TCP reset packets, prompting FCC scrutiny; the enforcement was later overturned by a federal appeals court.<ref>{{Cite web \|title=Court Overturns FCC Order Against Comcast \|url=https://www.wired.com/2010/04/net-neutrality-throttle/\|website=Wired \|date=2010-04-06 \|access-date=2025-08-20 \|url-status=live \|archive-url=https://web.archive.org/web/20260216030704/https://www.wired.com/2010/04/net-neutrality-throttle/ \|archive-date=16 Feb 2026}}</ref>
	*Opaque pricing and deceptive practices – Consumers report hidden fees, confusing billing, and difficulty understanding surcharges like franchise, retransmission, and sports fees.<ref>{{Cite web \|title=Comcast’s Messy Bills Could Finally Get Fixed by Class-Action Lawsuit \|url=https://www.wired.com/2016/10/comcast-bill-mess-class-action-lawsuit-might-finally-fix/ \|website=Wired \|date=2016-10-19 \|access-date=2025-08-20}}</ref>		*Opaque pricing and deceptive practices – Consumers report hidden fees, confusing billing, and difficulty understanding surcharges like franchise, retransmission, and sports fees.<ref>{{Cite web \|title=Comcast’s Messy Bills Could Finally Get Fixed by Class-Action Lawsuit \|url=https://www.wired.com/2016/10/comcast-bill-mess-class-action-lawsuit-might-finally-fix/ \|website=Wired \|date=2016-10-19 \|access-date=2025-08-20 \|url-status=live \|archive-url=https://web.archive.org/web/20260216030737/https://www.wired.com/2016/10/comcast-bill-mess-class-action-lawsuit-might-finally-fix/ \|archive-date=16 Feb 2026}}</ref>
	*Anti-competitive concerns and lobbying – Comcast's roles as both content owner (NBCUniversal) and distributor have raised antitrust concerns, especially in proposed acquisitions like the Time Warner Cable merger.<ref>{{Cite web \|title=Critics Say Comcast–Time Warner Cable Merger Would Create Monopoly \|url=https://time.com/54962/comcast-time-warner-cable-critics/ \|website=Time \|date=2014-02-13 \|access-date=2025-08-20}}</ref>		*Anti-competitive concerns and lobbying – Comcast's roles as both content owner (NBCUniversal) and distributor have raised antitrust concerns, especially in proposed acquisitions like the Time Warner Cable merger.<ref>{{Cite web \|title=Critics Say Comcast–Time Warner Cable Merger Would Create Monopoly \|url=https://time.com/54962/comcast-time-warner-cable-critics/ \|website=Time \|date=2014-02-13 \|access-date=2025-08-20 \|url-status=live \|archive-url=http://web.archive.org/web/20250816203418/https://time.com/54962/comcast-time-warner-cable-critics/ \|archive-date=16 Aug 2025}}</ref>

	==Incidents==		==Incidents==