Consumer Rights Act 2015 - Revision history

Mr Pollo at 21:38, 17 March 2026

2026-03-17T21:38:13Z

← Older revision		Revision as of 21:38, 17 March 2026
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	[[Category:Legislation]]		[[Category:Legislation]]
	[[Category:UK legislation]]		[[Category:UK legislation]]
	~~[[Category:Common terms]]~~

Z3roCoo1 at 11:55, 17 March 2026

2026-03-17T11:55:35Z

← Older revision		Revision as of 11:55, 17 March 2026
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	The same Part covers services, requiring that they be performed with reasonable care and skill,		The same Part covers services, requiring that they be performed with reasonable care and skill,
	for a ~~reaso~~		for a reasonable price if not agreed in advance, and within a reasonable time. Pre-contractual
			information provided to a consumer — such as descriptions given at the point of sale — forms
			part of the service contract and cannot be unilaterally changed by the trader.<ref name="stevens-bolton">{{Cite web
			\| url = https://www.stevens-bolton.com/site/insights/briefing-notes/changes-to-consumer-law-in-the-uk-consumer-rights-act-2015
			\| title = Consumer Rights Act 2015: What has changed?
			\| publisher = Stevens & Bolton LLP
			\| accessdate = 2026-03-17
			}}</ref>

			=== Part 2: Unfair terms ===

			Part 2 consolidates the law on unfair terms in consumer contracts, replacing the Unfair Contract
			Terms Act 1977 and the Unfair Terms in Consumer Contracts Regulations 1999. A term is unfair if,
			contrary to the requirement of good faith, it causes a significant imbalance in the parties'
			rights and obligations to the detriment of the consumer. Unfair terms are not binding on the
			consumer.<ref name="legislation-gov"/>

			Critically, the Act introduces a '''prominence''' requirement: terms that relate to the main
			subject matter of the contract or set the price must be both '''transparent''' (expressed in
			plain, intelligible language) and '''prominent''' (brought to the consumer's attention in such
			a way that an average consumer would be aware of them) in order to be enforceable.<ref name="cma-unfair">{{Cite web
			\| url = https://assets.publishing.service.gov.uk/media/5a807f4c40f0b62302693daf/Unfair_Terms_Explained.pdf
			\| title = Unfair Contract Terms Explained (CMA37)
			\| publisher = Competition and Markets Authority
			\| date = 2015-07-31
			\| accessdate = 2026-03-17
			\| archiveurl = https://web.archive.org/web/20260101000000/https://assets.publishing.service.gov.uk/media/5a807f4c40f0b62302693daf/Unfair_Terms_Explained.pdf
			\| archivedate = 2026-01-01
			}}</ref>

			Schedule 2 of the Act contains a non-exhaustive "grey list" of terms that may be regarded as
			unfair, including terms that allow the trader to determine the characteristics of the subject
			matter after the contract is concluded, and terms that impose disproportionate charges on
			consumers who cancel.

			=== Section 50: Pre-contractual information ===

			Under Section 50, information provided to a consumer before a service contract is entered into
			becomes a binding term of that contract. This means that representations made at the point of
			sale — including descriptions of what a service or product covers — cannot be contradicted by
			separate terms buried elsewhere. This provision has particular relevance where traders make
			implicit representations through the way they present products or services in a checkout or
			booking flow.

			== Consumer relevance ==

			The CRA 2015 is the primary legislative tool available to UK consumers facing:

			* Goods or services that do not match their description at point of sale
			* Warranty or guarantee terms that are not disclosed prominently before purchase
			* Contract terms that create a significant imbalance in favour of the trader
			* Traders who attempt to rely on terms the consumer was not made aware of

			Enforcement of the Act can be pursued by individual consumers through the courts or via
			Alternative Dispute Resolution (ADR). Public enforcement powers rest with the Competition and
			Markets Authority (CMA) and local Trading Standards services, who can take action against
			traders for systemic breaches.<ref name="commons-briefing"/>

			== See also ==

			* [[Consumer Protection from Unfair Trading Regulations 2008]]
			* [[Halfords Limited]]
			* [[Tyre warranty sold via mobile fitting, redeemable only at fixed garages]]

			== References ==

			<references/>

			[[Category:Legislation]]
			[[Category:UK legislation]]
			[[Category:Common terms]]

Z3roCoo1: Created page with "The '''Consumer Rights Act 2015''' (CRA 2015) is a UK Act of Parliament that consolidates and modernises consumer protection law in the United Kingdom. It came into force on 1 October 2015, replacing several earlier pieces of legislation including the Sale of Goods Act 1979, the Supply of Goods and Services Act 1982, and the Unfair Terms in Consumer Contracts Regulations 1999.{{Cite web | url =..."

2026-03-17T11:55:06Z

Created page with "The '''Consumer Rights Act 2015''' (CRA 2015) is a UK Act of Parliament that consolidates and modernises consumer protection law in the United Kingdom. It came into force on 1 October 2015, replacing several earlier pieces of legislation including the Sale of Goods Act 1979, the Supply of Goods and Services Act 1982, and the Unfair Terms in Consumer Contracts Regulations 1999.<ref name="legislation-gov">{{Cite web | url =..."

New page

The '''Consumer Rights Act 2015''' (CRA 2015) is a [[wikipedia:Consumer Rights Act 2015|UK Act
of Parliament]] that consolidates and modernises consumer protection law in the United Kingdom.
It came into force on 1 October 2015, replacing several earlier pieces of legislation including
the Sale of Goods Act 1979, the Supply of Goods and Services Act 1982, and the Unfair Terms in
Consumer Contracts Regulations 1999.<ref name="legislation-gov">{{Cite web
| url = https://www.legislation.gov.uk/ukpga/2015/15/contents
| title = Consumer Rights Act 2015
| publisher = legislation.gov.uk
| accessdate = 2026-03-17
| archiveurl = https://web.archive.org/web/20260101000000/https://www.legislation.gov.uk/ukpga/2015/15/contents
| archivedate = 2026-01-01
}}</ref> The Act establishes statutory rights for consumers purchasing goods, digital content,
and services, and introduces strengthened protections against unfair contract terms.

== Key provisions ==

=== Part 1: Goods, digital content and services ===

Part 1 establishes that goods sold to consumers must be of satisfactory quality, fit for purpose,
and as described. Where goods do not meet these standards, consumers are entitled to a tiered
system of remedies: a full refund within 30 days of purchase, repair or replacement thereafter,
and a price reduction or final right to reject if repair or replacement fails.<ref name="commons-briefing">{{Cite web
| url = https://researchbriefings.files.parliament.uk/documents/SN06588/SN06588.pdf
| title = Consumer Rights Act 2015 (Briefing Paper SN06588)
| publisher = House of Commons Library
| accessdate = 2026-03-17
| archiveurl = https://web.archive.org/web/20260101000000/https://researchbriefings.files.parliament.uk/documents/SN06588/SN06588.pdf
| archivedate = 2026-01-01
}}</ref>

The same Part covers services, requiring that they be performed with reasonable care and skill,
for a reaso