HP - Revision history

TurtleIdiot: HEVC only refers to H.265; H.264 is AVC

2026-05-19T12:39:16Z

HEVC only refers to H.265; H.264 is AVC

← Older revision		Revision as of 12:39, 19 May 2026
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	===HP disables HEVC support built into their laptops' CPUs===		===HP disables HEVC support built into their laptops' CPUs===
	HP and [[Dell]] have disabled HEVC (~~H.264/~~H.265) hardware encoding and decoding support built into their laptops' CPUs using both Intel and AMD processors.<ref>{{Cite web \|last=Harding \|first=Scharon \|date=2025-11-20 \|title=HP and Dell disable HEVC support built into their laptops’ CPUs \|url=https://arstechnica.com/gadgets/2025/11/hp-and-dell-disable-hevc-support-built-into-their-laptops-cpus/ \|url-status=live \|website=[[Ars Technica]]}}</ref>		HP and [[Dell]] have disabled HEVC (H.265) hardware encoding and decoding support built into their laptops' CPUs using both Intel and AMD processors.<ref>{{Cite web \|last=Harding \|first=Scharon \|date=2025-11-20 \|title=HP and Dell disable HEVC support built into their laptops’ CPUs \|url=https://arstechnica.com/gadgets/2025/11/hp-and-dell-disable-hevc-support-built-into-their-laptops-cpus/ \|url-status=live \|website=[[Ars Technica]]}}</ref>

	=== HPMediaNetwork pop-up ads on computers ===		===HPMediaNetwork pop-up ads on computers===
	HP Omen computers with Windows 11 have a program called HPMediaNetwork installed, which serves pop-up ads in the bottom right corner of the screen.<ref>{{Cite web \|last=Jones \|first=Marisa \|date=2025-7-17 \|title=HP pitches an ad network at a time when advertisers are slashing budgets \|url=https://www.emarketer.com/content/hp-pitches-ad-network-time-advertisers-slashing-budgets \|url-status=live \|access-date=2026-5-12 \|website=Emarketer}}</ref>		HP Omen computers with Windows 11 have a program called HPMediaNetwork installed, which serves pop-up ads in the bottom right corner of the screen.<ref>{{Cite web \|last=Jones \|first=Marisa \|date=2025-7-17 \|title=HP pitches an ad network at a time when advertisers are slashing budgets \|url=https://www.emarketer.com/content/hp-pitches-ad-network-time-advertisers-slashing-budgets \|url-status=live \|access-date=2026-5-12 \|website=Emarketer}}</ref>

Alzu: you can also find people discussing this problem on hp's forums and on reddit but i wasnt sure if those are citable sources for this wiki

2026-05-12T13:35:18Z

you can also find people discussing this problem on hp's forums and on reddit but i wasnt sure if those are citable sources for this wiki

← Older revision		Revision as of 13:35, 12 May 2026
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	===HP disables HEVC support built into their laptops' CPUs===		===HP disables HEVC support built into their laptops' CPUs===
	HP and [[Dell]] have disabled HEVC (H.264/H.265) hardware encoding and decoding support built into their laptops' CPUs using both Intel and AMD processors.<ref>{{Cite web \|last=Harding \|first=Scharon \|date=2025-11-20 \|title=HP and Dell disable HEVC support built into their laptops’ CPUs \|url=https://arstechnica.com/gadgets/2025/11/hp-and-dell-disable-hevc-support-built-into-their-laptops-cpus/ \|url-status=live \|website=[[Ars Technica]]}}</ref>		HP and [[Dell]] have disabled HEVC (H.264/H.265) hardware encoding and decoding support built into their laptops' CPUs using both Intel and AMD processors.<ref>{{Cite web \|last=Harding \|first=Scharon \|date=2025-11-20 \|title=HP and Dell disable HEVC support built into their laptops’ CPUs \|url=https://arstechnica.com/gadgets/2025/11/hp-and-dell-disable-hevc-support-built-into-their-laptops-cpus/ \|url-status=live \|website=[[Ars Technica]]}}</ref>

			=== HPMediaNetwork pop-up ads on computers ===
			HP Omen computers with Windows 11 have a program called HPMediaNetwork installed, which serves pop-up ads in the bottom right corner of the screen.<ref>{{Cite web \|last=Jones \|first=Marisa \|date=2025-7-17 \|title=HP pitches an ad network at a time when advertisers are slashing budgets \|url=https://www.emarketer.com/content/hp-pitches-ad-network-time-advertisers-slashing-budgets \|url-status=live \|access-date=2026-5-12 \|website=Emarketer}}</ref>

	==Products/Services==		==Products/Services==

Neige at 01:12, 19 April 2026

2026-04-19T01:12:53Z

← Older revision		Revision as of 01:12, 19 April 2026
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	In 2019, the '''International Imaging Technology Council''' (IITC) filed a complaint against HP over new firmware that shuts off their printers upon detecting a non-HP cartridge.<ref>{{Cite web \|last=Gibbons \|first=David \|date=2019-10-06 \|title=Complaint Filed Over HP Firmware Lockout \|url=https://www.rtmworld.com/news/complaint-filed-over-hp-firmware-lockout/ \|url-status=dead \|archive-url=https://web.archive.org/web/20250807030050/https://www.rtmworld.com/news/complaint-filed-over-hp-firmware-lockout/ \|archive-date=2025-08-07 \|access-date=2025-08-21 \|website=RTM World}}</ref> HP lists their affected devices as ''compliant'' with the '''Electronic Product Environmental Assessment Tool''' (EPEAT); however, one of the key provisions for devices to be given this eco-label requires the manufacturer to "allow use of non-manufacturer cartridges and non-manufacturer containers". The IITC claimed that these firmware lockouts were "outrageous" and that HP "shouldn't get to claim to adhere to a higher environmental standard" since recycled and remanufactured cartridges brick the devices.		In 2019, the '''International Imaging Technology Council''' (IITC) filed a complaint against HP over new firmware that shuts off their printers upon detecting a non-HP cartridge.<ref>{{Cite web \|last=Gibbons \|first=David \|date=2019-10-06 \|title=Complaint Filed Over HP Firmware Lockout \|url=https://www.rtmworld.com/news/complaint-filed-over-hp-firmware-lockout/ \|url-status=dead \|archive-url=https://web.archive.org/web/20250807030050/https://www.rtmworld.com/news/complaint-filed-over-hp-firmware-lockout/ \|archive-date=2025-08-07 \|access-date=2025-08-21 \|website=RTM World}}</ref> HP lists their affected devices as ''compliant'' with the '''Electronic Product Environmental Assessment Tool''' (EPEAT); however, one of the key provisions for devices to be given this eco-label requires the manufacturer to "allow use of non-manufacturer cartridges and non-manufacturer containers". The IITC claimed that these firmware lockouts were "outrageous" and that HP "shouldn't get to claim to adhere to a higher environmental standard" since recycled and remanufactured cartridges brick the devices.

	On May 22, 2023, the IITC brought forward another complaint against HP for preventing the use of third-party ink cartridges while also ''claiming'' to be EPEAT-compliant.<ref>{{Cite web \|first= \|date=2023-05-23 \|title=Int’l Imaging Technology Council Brings Another Complaint Against HP Inc. over Firmware and Greenwashing \|url=https://i-itc.org/intl-imaging-technology-council-brings-another-complaint-against-hp-inc-over-firmware-and-greenwashing/ \|url-status=live \|archive-url=https://web.archive.org/web/20251202222750/https://i-itc.org/intl-imaging-technology-council-brings-another-complaint-against-hp-inc-over-firmware-and-greenwashing/ \|archive-date=2025-12-02 \|access-date=2025-08-21 \|website=International Imaging Technology Council}}</ref> The IITC accused HP of violating the same provision as the last complaint which prohibits this. HP's datasheet for their '''OfficeJet Pro 9015e All-in-One printer''' labeled the product as EPEAT Silver compliant, while also claiming that it requires the "exclusive use of Original HP Ink cartridges for the life of the printer" as well as stating that "Cartridges using a non-HP chip may not function or may cease to function."<ref>{{Cite web \|first= \|title=HP OfficeJet Pro 9015e All-in-One Printer \|url=https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=4aa7-8770enuc \|url-status=usurped \|archive-url=https://web.archive.org/web/20230525122203/https://h20195.www2.hp.com/v2/getpdf.aspx/4aa7-8770enuc.pdf \|archive-date=2023-05-25 \|access-date=2025-08-21 \|website=www8.hp.com}}</ref> The IITC accused HP of greenwashing and asked the Global Electronics Council to review the EPEAT registrations for all of HP's HP+ and Dynamic Security printers.		On May 22, 2023, the IITC brought forward another complaint against HP for preventing the use of third-party ink cartridges while also ''claiming'' to be EPEAT-compliant.<ref>{{Cite web \|first= \|date=2023-05-23 \|title=Int’l Imaging Technology Council Brings Another Complaint Against HP Inc. over Firmware and Greenwashing \|url=https://i-itc.org/intl-imaging-technology-council-brings-another-complaint-against-hp-inc-over-firmware-and-greenwashing/ \|url-status=live \|archive-url=https://web.archive.org/web/20251202222750/https://i-itc.org/intl-imaging-technology-council-brings-another-complaint-against-hp-inc-over-firmware-and-greenwashing/ \|archive-date=2025-12-02 \|access-date=2025-08-21 \|website=International Imaging Technology Council}}</ref> The IITC accused HP of violating the same provision as the last complaint which prohibits this. HP's datasheet for their '''OfficeJet Pro 9015e All-in-One printer''' labeled the product as EPEAT Silver compliant, while also claiming that it requires the "exclusive use of Original HP Ink cartridges for the life of the printer" as well as stating that "Cartridges using a non-HP chip may not function or may cease to function."<ref>{{Cite web \|first= \|title=HP OfficeJet Pro 9015e All-in-One Printer \|url=https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=4aa7-8770enuc \|url-status=usurped \|archive-url=https://web.archive.org/web/20230525122203/https://h20195.www2.hp.com/v2/getpdf.aspx/4aa7-8770enuc.pdf \|archive-date=2023-05-25 \|access-date=2025-08-21 \|website=www8.hp.com}}</ref> The IITC accused HP of [[greenwashing]] and asked the Global Electronics Council to review the EPEAT registrations for all of HP's HP+ and Dynamic Security printers.

	===HP Reverb G2 discontinuation bricking===		===HP Reverb G2 discontinuation bricking===
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	The [[HP Reverb G2]] was bricked as part of the 24H2 update that [[Microsoft]] released.		The [[HP Reverb G2]] was bricked as part of the 24H2 update that [[Microsoft]] released.

	=== HP disables HEVC support built into their laptops' CPUs ===		===HP disables HEVC support built into their laptops' CPUs===
	HP and [[Dell]] have disabled HEVC (H.264/H.265) hardware encoding and decoding support built into their laptops' CPUs using both Intel and AMD processors.<ref>{{Cite web \|last=Harding \|first=Scharon \|date=2025-11-20 \|title=HP and Dell disable HEVC support built into their laptops’ CPUs \|url=https://arstechnica.com/gadgets/2025/11/hp-and-dell-disable-hevc-support-built-into-their-laptops-cpus/ \|url-status=live \|website=[[Ars Technica]]}}</ref>		HP and [[Dell]] have disabled HEVC (H.264/H.265) hardware encoding and decoding support built into their laptops' CPUs using both Intel and AMD processors.<ref>{{Cite web \|last=Harding \|first=Scharon \|date=2025-11-20 \|title=HP and Dell disable HEVC support built into their laptops’ CPUs \|url=https://arstechnica.com/gadgets/2025/11/hp-and-dell-disable-hevc-support-built-into-their-laptops-cpus/ \|url-status=live \|website=[[Ars Technica]]}}</ref>

Sojourna: /* HP disables HEVC support built into their laptops’ CPUs */

2026-04-15T03:15:34Z

HP disables HEVC support built into their laptops’ CPUs

← Older revision		Revision as of 03:15, 15 April 2026
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	The [[HP Reverb G2]] was bricked as part of the 24H2 update that [[Microsoft]] released.		The [[HP Reverb G2]] was bricked as part of the 24H2 update that [[Microsoft]] released.

	=== HP disables HEVC support built into their ~~laptops’~~ CPUs ===		=== HP disables HEVC support built into their laptops' CPUs ===
	HP and [[Dell]] have disabled HEVC (H.264/H.265) hardware encoding and decoding support built into their ~~laptops’~~ CPUs using both Intel and AMD processors.<ref>{{Cite web \|last=Harding \|first=Scharon \|date=2025-11-20 \|title=HP and Dell disable HEVC support built into their laptops’ CPUs \|url=https://arstechnica.com/gadgets/2025/11/hp-and-dell-disable-hevc-support-built-into-their-laptops-cpus/ \|url-status=live \|website=[[Ars Technica]]}}</ref>		HP and [[Dell]] have disabled HEVC (H.264/H.265) hardware encoding and decoding support built into their laptops' CPUs using both Intel and AMD processors.<ref>{{Cite web \|last=Harding \|first=Scharon \|date=2025-11-20 \|title=HP and Dell disable HEVC support built into their laptops’ CPUs \|url=https://arstechnica.com/gadgets/2025/11/hp-and-dell-disable-hevc-support-built-into-their-laptops-cpus/ \|url-status=live \|website=[[Ars Technica]]}}</ref>

	==Products/Services==		==Products/Services==

Andrew V: /* HP Reverb G2 discontinuation bricking */

2026-04-14T15:45:36Z

HP Reverb G2 discontinuation bricking

← Older revision		Revision as of 15:45, 14 April 2026
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	{{Main\|HP Reverb G2}}		{{Main\|HP Reverb G2}}
	The [[HP Reverb G2]] was bricked as part of the 24H2 update that [[Microsoft]] released.		The [[HP Reverb G2]] was bricked as part of the 24H2 update that [[Microsoft]] released.

			=== HP disables HEVC support built into their laptops’ CPUs ===
			HP and [[Dell]] have disabled HEVC (H.264/H.265) hardware encoding and decoding support built into their laptops’ CPUs using both Intel and AMD processors.<ref>{{Cite web \|last=Harding \|first=Scharon \|date=2025-11-20 \|title=HP and Dell disable HEVC support built into their laptops’ CPUs \|url=https://arstechnica.com/gadgets/2025/11/hp-and-dell-disable-hevc-support-built-into-their-laptops-cpus/ \|url-status=live \|website=[[Ars Technica]]}}</ref>

	==Products/Services==		==Products/Services==

Rudxain: link: Forced account, Forced app download

2026-03-16T16:58:52Z

link: Forced account, Forced app download

← Older revision		Revision as of 16:58, 16 March 2026
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	*Forcing customers to wait 15 minutes on support calls;		*Forcing customers to wait 15 minutes on support calls;
	*Some printers requiring ink cartridges to be sufficiently filled to use scanning and faxing features, and scanning often mandating an HP account and app, sometimes even an internet connection;		*Some printers requiring ink cartridges to be sufficiently filled to use scanning and faxing features, and scanning often mandating an HP account (see [[Forced account]]) and app (see [[Forced app download]]), sometimes even an internet connection;
	*Firmware updates bricking devices;		*Firmware updates bricking devices;
	*Instant Ink subscription service and Dynamic Security system, which respectively lock cartridges behind a subscription and restrict the use of aftermarket ones.		*Instant Ink subscription service and Dynamic Security system, which respectively lock cartridges behind a subscription and restrict the use of aftermarket ones.

Bananabot: Added archive URLs for 1 citation(s) using CRWCitationBot

2026-02-23T12:24:32Z

Added archive URLs for 1 citation(s) using CRWCitationBot

← Older revision		Revision as of 12:24, 23 February 2026
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	{\| class="wikitable"		{\| class="wikitable"
	\|+		\|+
	!Sub-brand<ref>{{Cite web \|title=Brand Central \|url=https://www.hp.com/us-en/hp-information/brandcentral.html \|url-status=live \|website=[[HP Inc.]]}}</ref>		!Sub-brand<ref>{{Cite web \|title=Brand Central \|url=https://www.hp.com/us-en/hp-information/brandcentral.html \|url-status=live \|website=[[HP Inc.]] \|archive-url=http://web.archive.org/web/20260204082322/https://www.hp.com/us-en/hp-information/brandcentral.html \|archive-date=4 Feb 2026}}</ref>
	!Description		!Description
	!Created/Acquired		!Created/Acquired

Bananabot: Added archive URLs for 5 citation(s) using CRWCitationBot

2026-02-23T05:15:32Z

Added archive URLs for 5 citation(s) using CRWCitationBot

Wildwood2017: ditto last

2026-02-19T20:40:07Z

ditto last

← Older revision		Revision as of 20:40, 19 February 2026
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	{{Reflist}}		{{Reflist}}
	[[Category:HP Inc.]]		[[Category:HP Inc.]]
	~~[[Category:Technology companies]]~~

Wildwood2017: Fixed HP being added to the Technology companies category.

2026-02-19T20:15:12Z

Fixed HP being added to the Technology companies category.

← Older revision		Revision as of 20:15, 19 February 2026
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	{{Reflist}}		{{Reflist}}
	[[Category:HP Inc.]]		[[Category:HP Inc.]]
			[[Category:Technology companies]]

← Older revision		Revision as of 05:15, 23 February 2026
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	\|-		\|-
	\|HP Wolf Security		\|HP Wolf Security
	\|Security service to lock in and add anti-virus to HP laptops for remote offices<ref>{{Cite web \|title=HP Wolf Security \|url=https://www.hp.com/us-en/security/endpoint-security-solutions.html \|url-status=live \|website=[[HP Inc.]]}}</ref>		\|Security service to lock in and add anti-virus to HP laptops for remote offices<ref>{{Cite web \|title=HP Wolf Security \|url=https://www.hp.com/us-en/security/endpoint-security-solutions.html \|url-status=live \|website=[[HP Inc.]] \|archive-url=http://web.archive.org/web/20260119091052/https://www.hp.com/us-en/security/endpoint-security-solutions.html \|archive-date=19 Jan 2026}}</ref>
	\|2021		\|2021
	\|-		\|-
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	===Removing support pages for older products (October 2025)===		===Removing support pages for older products (October 2025)===
	HP started to remove support information, software downloads and documentation for older products, instead redirecting customers to community forums.<ref>{{Cite web \|last=Sebastian \|first=Linus \|date=2025-10-21 \|title=HP Keeps Getting Worse \|url=https://www.youtube.com/watch?v=VNM_xUcYpK0 \|access-date=2025-10-21 \|website=Youtube – LMG Clips}}</ref>		HP started to remove support information, software downloads and documentation for older products, instead redirecting customers to community forums.<ref>{{Cite web \|last=Sebastian \|first=Linus \|date=2025-10-21 \|title=HP Keeps Getting Worse \|url=https://www.youtube.com/watch?v=VNM_xUcYpK0 \|access-date=2025-10-21 \|website=Youtube – LMG Clips \|archive-url=https://preservetube.com/watch?v=VNM_xUcYpK0 \|archive-date=23 Feb 2026}}</ref>

	This makes it difficult for users to keep using old products, reinstall driver software they may not have archived, or to set up an older device that was bought used and came without drivers.		This makes it difficult for users to keep using old products, reinstall driver software they may not have archived, or to set up an older device that was bought used and came without drivers.
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	===HP Adds 15 Minutes to All Customer Service Phone Calls===		===HP Adds 15 Minutes to All Customer Service Phone Calls===
	{{Main\|HP adds 15 minutes to all customer service phone calls}}		{{Main\|HP adds 15 minutes to all customer service phone calls}}
	In February 2025, HP Inc. instituted a policy to artificially force all consumer PC & print customers to wait a minimum of 15 minutes when calling support. This policy pushes the callers towards the cheaper online support channels, an operation which HP Inc. calls influencing customers to "increase their adoption of digital self-solve".<ref>{{Cite web \|last=Kunert \|first=Paul \|date=20 Feb 2025 \|title=HP deliberately adds 15 minutes waiting time for telephone support calls \|url=https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/ \|url-status=live \|access-date=15 Mar 2025 \|website=The Register}}</ref>		In February 2025, HP Inc. instituted a policy to artificially force all consumer PC & print customers to wait a minimum of 15 minutes when calling support. This policy pushes the callers towards the cheaper online support channels, an operation which HP Inc. calls influencing customers to "increase their adoption of digital self-solve".<ref>{{Cite web \|last=Kunert \|first=Paul \|date=20 Feb 2025 \|title=HP deliberately adds 15 minutes waiting time for telephone support calls \|url=https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/ \|url-status=live \|access-date=15 Mar 2025 \|website=The Register \|archive-url=http://web.archive.org/web/20251203190824/https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/ \|archive-date=3 Dec 2025}}</ref>

	===Ink Required to Scan and Fax===		===Ink Required to Scan and Fax===
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	===Firmware Updates Stop HP Printers from Working (Errors 79 and 49)===		===Firmware Updates Stop HP Printers from Working (Errors 79 and 49)===
	An over-the-air update for some HP printer products (DeskJets and LaserJets) with network capabilities caused '''errors 79 and 49''' to be shown on the user interface of these devices, '''soft-locking''' the printers. In some instances, these faulty updates were not avoidable, because the "update" prompt had to be accepted to re-access the printer. First reports of this showed up in public around October 2022.<ref>{{Cite web \|last=Born \|first=Günter \|date=17 Nov 2022 \|access-date=15 Mar 2025 \|title=Okt. 2022 Firmware-Update macht HP-Drucker mit Error 49 oder 79 unbrauchbar \|url=https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ \|website=Borns IT- und Windows-Blog \|language=de}}</ref>		An over-the-air update for some HP printer products (DeskJets and LaserJets) with network capabilities caused '''errors 79 and 49''' to be shown on the user interface of these devices, '''soft-locking''' the printers. In some instances, these faulty updates were not avoidable, because the "update" prompt had to be accepted to re-access the printer. First reports of this showed up in public around October 2022.<ref>{{Cite web \|last=Born \|first=Günter \|date=17 Nov 2022 \|access-date=15 Mar 2025 \|title=Okt. 2022 Firmware-Update macht HP-Drucker mit Error 49 oder 79 unbrauchbar \|url=https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ \|website=Borns IT- und Windows-Blog \|language=de \|archive-url=http://web.archive.org/web/20251207034451/https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ \|archive-date=7 Dec 2025}}</ref>
	<ref>{{Cite web \|last=guenni \|date=17 Nov 2022 \|title=Oct. 2022 Firmware update bricks HP printer with Error 49 or 79 \|url=https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ \|url-status=live \|archive-url=https://web.archive.org/web/20250316231850/https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ \|archive-date=16 Mar 2025 \|access-date=15 Mar 2025 \|website=Born's Tech and Windows World}}</ref>		<ref>{{Cite web \|last=guenni \|date=17 Nov 2022 \|title=Oct. 2022 Firmware update bricks HP printer with Error 49 or 79 \|url=https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ \|url-status=live \|archive-url=https://web.archive.org/web/20250316231850/https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ \|archive-date=16 Mar 2025 \|access-date=15 Mar 2025 \|website=Born's Tech and Windows World}}</ref>
	In some cases, the devices could be recovered,<ref>{{Cite web \|date=15 Nov 2022 \|title=Color LaserJet Pro MFP-M281fdw shows 49 Service Error after firmware update from 20th October \|url=https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703 \|url-status=live \|access-date=15 Mar 2025 \|website=[[HP]]}}</ref> but for an unknown number of users, '''no official nor unofficial fix was applicable'''. This effectively led to bricked devices that had to be replaced, often but not always, right after the warranty period had ended.		In some cases, the devices could be recovered,<ref>{{Cite web \|date=15 Nov 2022 \|title=Color LaserJet Pro MFP-M281fdw shows 49 Service Error after firmware update from 20th October \|url=https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703 \|url-status=live \|access-date=15 Mar 2025 \|website=[[HP]] \|archive-url=http://web.archive.org/web/20250708180500/https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true \|archive-date=8 Jul 2025}}</ref> but for an unknown number of users, '''no official nor unofficial fix was applicable'''. This effectively led to bricked devices that had to be replaced, often but not always, right after the warranty period had ended.

	===HP Locks Printers if There Is a Failed Subscription Payment===		===HP Locks Printers if There Is a Failed Subscription Payment===