HelloSimply.com: easy to subscribe, difficult to unsubscribe - Revision history

Sojourna at 01:11, 2 April 2026

2026-04-02T01:11:36Z

← Older revision		Revision as of 01:11, 2 April 2026
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	{{Incomplete\|Issue 1=No sources other than original research submissions}}		{{Incomplete\|Issue 1=No sources other than original research submissions.}}
			{{Cleanup}}
	{{IncidentCargo		{{IncidentCargo
	\|Company=HelloSimply.com		\|Company=HelloSimply.com
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	\|Type=Service Termination		\|Type=Service Termination
	\|Description=The service is trivially easy to subscribe to, but makes it prohibitively difficult to unsubscribe.		\|Description=The service is trivially easy to subscribe to, but makes it prohibitively difficult to unsubscribe.
	}}The app makes it trivially easy to subscribe to the service, but it uses UI ~~antipatterns~~ to hide subscription management options. Additionally, it has limited payment management options in the web UI, but does not offer subscription management. If a user does not realize a UI element is actually a scrollable list, there will be no way to unsubscribe form the service.		}}
	[[File:~~App-~~default.jpg\|thumb\|Simply Piano app of a logged in user with the administrative ~~dropdown~~ menu activated]]
	[[File:~~App-~~scrolled.jpg\|thumb\|The Simply Piano app with the administrative ~~dropdown~~ menu opened and scrolled to reveal the settings option.]]		The app makes it trivially easy to subscribe to the service, but it uses UI anti-patterns to hide subscription management options. Additionally, it has limited payment management options in the web UI, but does not offer subscription management. If a user does not realize a UI element is actually a scrollable list, there will be no way to unsubscribe form the service.
			[[File:Simply Piano app default.jpg\|thumb\|Simply Piano app of a logged in user with the administrative drop-down menu activated]]
			[[File:Simply Piano app scrolled.jpg\|thumb\|The Simply Piano app with the administrative drop-down menu opened and scrolled to reveal the settings option.]]

	==Cancelling a subscription in the app==		==Cancelling a subscription in the app==
	The app is a trivially simple UI with six menu options in the administrative ~~dropdown~~ menu. Users have access to everything they'd typically need with the top four options, so they are unlikely to even be aware that the menu is actually scrollable.		The app is a trivially simple UI with six menu options in the administrative drop-down menu. Users have access to everything they'd typically need with the top four options, so they are unlikely to even be aware that the menu is actually scrollable.

	If a user wants to unsubscribe, they will not find the option anywhere in the ~~dropdown~~ as it is presented to the user by default. They must know or discover that the menu is scrollable, and the remaining two options ("Settings" and "Join the Community") are below the fold.		If a user wants to unsubscribe, they will not find the option anywhere in the drop-down as it is presented to the user by default. They must know or discover that the menu is scrollable, and the remaining two options ("Settings" and "Join the Community") are below the fold.

	From there, the process is simple. Subscription management is the only significant function contained in the "Settings" menu, and it is a simple button press.		From there, the process is simple. Subscription management is the only significant function contained in the "Settings" menu, and it is a simple button press.

	==Cancelling a subscription in the web UI==		==Cancelling a subscription in the web UI==
	[[File:Simply-web~~-ui-~~new-subscription.jpg\|thumb\|The web UI which allows users to enter their credit card information to start a subscription.]]		[[File:Simply web UI new subscription.jpg\|thumb\|The web UI which allows users to enter their credit card information to start a subscription.]]
	The web UI does allow users to create an account and start a subscription by putting in payment information. However, it does not allow the user to manage or cancel their profile, account, or subscription in the web UI. Once a user is subscribed, it appears that they will have to download the app to manage their subscription.		The web UI does allow users to create an account and start a subscription by putting in payment information. However, it does not allow the user to manage or cancel their profile, account, or subscription in the web UI. Once a user is subscribed, it appears that they will have to download the app to manage their subscription.
	[[File:Simply-payment-failed.jpg\|thumb\|Email Simply sends to users whose payment information has failed. The only options are to update payment information or send the company an email. ]]		[[File:Simply payment failed email.jpg\|thumb\|Email Simply sends to users whose payment information has failed. The only options are to update payment information or send the company an email. ]]
	There is also an additional web UI that is not available through the website. If a user's payment information expires, the system will send them an email giving them an opportunity to update their payment information. This email does not even mention managing the subscription. The only options are to email the company or update payment information.		There is also an additional web UI that is not available through the website. If a user's payment information expires, the system will send them an email giving them an opportunity to update their payment information. This email does not even mention managing the subscription. The only options are to email the company or update payment information.
	[[File:Simply-web~~-ui~~.jpg\|thumb\|A web UI only accessible through an email sent by Simply enabling users to update their payment information, but not manage their subscription.]]		[[File:Simply web UI update payment info.jpg\|thumb\|A web UI only accessible through an email sent by Simply enabling users to update their payment information, but not manage their subscription.]]
	If a user chooses to update their payment information, they will be sent to an otherwise inaccessible web UI that allows them to perform that function -- and nothing else. Users are provided the details of their subscription, but they cannot alter any of it. All they can do is put in different payment information.		If a user chooses to update their payment information, they will be sent to an otherwise inaccessible web UI that allows them to perform that function -- and nothing else. Users are provided the details of their subscription, but they cannot alter any of it. All they can do is put in different payment information.

			==References==
			{{Reflist}}

	[[Category:HelloSimply.com]]		[[Category:HelloSimply.com]]

AnotherConsumerRightsPerson: Keith, I cant believe you forgot how to use Template:Incomplete! What an awful offense! (Joking, I do it too sometimes)

2025-09-12T16:41:22Z

Keith, I cant believe you forgot how to use Template:Incomplete! What an awful offense! (Joking, I do it too sometimes)

← Older revision		Revision as of 16:41, 12 September 2025
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	{{Incomplete\|No sources other than original research submissions}}		{{Incomplete\|Issue 1=No sources other than original research submissions}}
	{{IncidentCargo		{{IncidentCargo
	\|Company=HelloSimply.com		\|Company=HelloSimply.com

Keith at 16:22, 12 September 2025

2025-09-12T16:22:31Z

← Older revision		Revision as of 16:22, 12 September 2025
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			{{Incomplete\|No sources other than original research submissions}}
	{{IncidentCargo		{{IncidentCargo
	\|Company=HelloSimply.com		\|Company=HelloSimply.com

AnotherConsumerRightsPerson: Added to category.

2025-09-12T05:35:32Z

Added to category.

← Older revision		Revision as of 05:35, 12 September 2025
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	[[File:Simply-web-ui.jpg\|thumb\|A web UI only accessible through an email sent by Simply enabling users to update their payment information, but not manage their subscription.]]		[[File:Simply-web-ui.jpg\|thumb\|A web UI only accessible through an email sent by Simply enabling users to update their payment information, but not manage their subscription.]]
	If a user chooses to update their payment information, they will be sent to an otherwise inaccessible web UI that allows them to perform that function -- and nothing else. Users are provided the details of their subscription, but they cannot alter any of it. All they can do is put in different payment information.		If a user chooses to update their payment information, they will be sent to an otherwise inaccessible web UI that allows them to perform that function -- and nothing else. Users are provided the details of their subscription, but they cannot alter any of it. All they can do is put in different payment information.
			[[Category:HelloSimply.com]]

Bvoyelr: /* Cancelling a subscription in the app */ - Updating copy to use less clumsy language

2025-09-09T01:28:35Z

Cancelling a subscription in the app: - Updating copy to use less clumsy language

← Older revision		Revision as of 01:28, 9 September 2025
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	[[File:App-scrolled.jpg\|thumb\|The Simply Piano app with the administrative dropdown menu opened and scrolled to reveal the settings option.]]		[[File:App-scrolled.jpg\|thumb\|The Simply Piano app with the administrative dropdown menu opened and scrolled to reveal the settings option.]]

	== Cancelling a subscription in the app ==		==Cancelling a subscription in the app==
	The app is a trivially simple UI with six menu options in the administrative dropdown menu. Users have access to everything they'd typically need with the top four options, so they are unlikely to even be aware that the menu is actually scrollable.		The app is a trivially simple UI with six menu options in the administrative dropdown menu. Users have access to everything they'd typically need with the top four options, so they are unlikely to even be aware that the menu is actually scrollable.

	If a user wants to unsubscribe, they will not find the option anywhere in the ~~first image~~. They must know or discover that the menu is scrollable, and the remaining two options ("Settings" and "Join the Community") are below the fold.		If a user wants to unsubscribe, they will not find the option anywhere in the dropdown as it is presented to the user by default. They must know or discover that the menu is scrollable, and the remaining two options ("Settings" and "Join the Community") are below the fold.

	From there, the process is simple. Subscription management is the only significant function contained in the "Settings" menu, and it is a simple button press.		From there, the process is simple. Subscription management is the only significant function contained in the "Settings" menu, and it is a simple button press.

	== Cancelling a subscription in the web UI ==		==Cancelling a subscription in the web UI==
	[[File:Simply-web-ui-new-subscription.jpg\|thumb\|The web UI which allows users to enter their credit card information to start a subscription.]]		[[File:Simply-web-ui-new-subscription.jpg\|thumb\|The web UI which allows users to enter their credit card information to start a subscription.]]
	The web UI does allow users to create an account and start a subscription by putting in payment information. However, it does not allow the user to manage or cancel their profile, account, or subscription in the web UI. Once a user is subscribed, it appears that they will have to download the app to manage their subscription.		The web UI does allow users to create an account and start a subscription by putting in payment information. However, it does not allow the user to manage or cancel their profile, account, or subscription in the web UI. Once a user is subscribed, it appears that they will have to download the app to manage their subscription.

Bvoyelr: Detailed the basic outline of managing a subscription in the app versus the web UI.

2025-09-09T01:26:01Z

Detailed the basic outline of managing a subscription in the app versus the web UI.

← Older revision		Revision as of 01:26, 9 September 2025
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	\|Type=Service Termination		\|Type=Service Termination
	\|Description=The service is trivially easy to subscribe to, but makes it prohibitively difficult to unsubscribe.		\|Description=The service is trivially easy to subscribe to, but makes it prohibitively difficult to unsubscribe.
	}}		}}The app makes it trivially easy to subscribe to the service, but it uses UI antipatterns to hide subscription management options. Additionally, it has limited payment management options in the web UI, but does not offer subscription management. If a user does not realize a UI element is actually a scrollable list, there will be no way to unsubscribe form the service.
	~~{{Ph~~-~~I-Int}}~~		[[File:App-default.jpg\|thumb\|Simply Piano app of a logged in user with the administrative dropdown menu activated]]
	~~==Background==~~		[[File:App-scrolled.jpg\|thumb\|The Simply Piano app with the administrative dropdown menu opened and scrolled to reveal the settings option.]]
	~~{{Ph-I~~-~~B}}~~

	==~~[Incident]~~==		== Cancelling a subscription in the app ==
	~~{{Ph-I-I}}~~		The app is a trivially simple UI with six menu options in the administrative dropdown menu. Users have access to everything they'd typically need with the top four options, so they are unlikely to even be aware that the menu is actually scrollable.

	~~===[Company]'s response===~~		If a user wants to unsubscribe, they will not find the option anywhere in the first image. They must know or discover that the menu is scrollable, and the remaining two options ("Settings" and "Join the Community") are below the fold.
	~~{{Ph-I-ComR}}~~

			From there, the process is simple. Subscription management is the only significant function contained in the "Settings" menu, and it is a simple button press.

	==~~Lawsuit~~==		== Cancelling a subscription in the web UI ==
	~~{{Ph~~-I-~~L}}~~		[[File:Simply-web-ui-new-subscription.jpg\|thumb\|The web UI which allows users to enter their credit card information to start a subscription.]]
			The web UI does allow users to create an account and start a subscription by putting in payment information. However, it does not allow the user to manage or cancel their profile, account, or subscription in the web UI. Once a user is subscribed, it appears that they will have to download the app to manage their subscription.
			[[File:Simply-payment-failed.jpg\|thumb\|Email Simply sends to users whose payment information has failed. The only options are to update payment information or send the company an email. ]]
	~~==Consumer response==~~		There is also an additional web UI that is not available through the website. If a user's payment information expires, the system will send them an email giving them an opportunity to update their payment information. This email does not even mention managing the subscription. The only options are to email the company or update payment information.
	~~{{Ph~~-I-~~ConR}}~~		[[File:Simply-web-ui.jpg\|thumb\|A web UI only accessible through an email sent by Simply enabling users to update their payment information, but not manage their subscription.]]
			If a user chooses to update their payment information, they will be sent to an otherwise inaccessible web UI that allows them to perform that function -- and nothing else. Users are provided the details of their subscription, but they cannot alter any of it. All they can do is put in different payment information.

	~~==References==~~
	~~{{reflist}}~~

	~~{{Ph~~-I-~~C}}~~

Bvoyelr: Created page with "{{IncidentCargo |Company=HelloSimply.com |Status=Active |ArticleType=Service |Type=Service Termination |Description=The service is trivially easy to subscribe to, but makes it prohibitively difficult to unsubscribe. }} {{Ph-I-Int}} ==Background== {{Ph-I-B}} ==[Incident]== {{Ph-I-I}} ===[Company]'s response=== {{Ph-I-ComR}} ==Lawsuit== {{Ph-I-L}} ==Consumer response== {{Ph-I-ConR}} ==References== {{reflist}} {{Ph-I-C}}"

2025-09-09T00:44:42Z

Created page with "{{IncidentCargo |Company=HelloSimply.com |Status=Active |ArticleType=Service |Type=Service Termination |Description=The service is trivially easy to subscribe to, but makes it prohibitively difficult to unsubscribe. }} {{Ph-I-Int}} ==Background== {{Ph-I-B}} ==[Incident]== {{Ph-I-I}} ===[Company]'s response=== {{Ph-I-ComR}} ==Lawsuit== {{Ph-I-L}} ==Consumer response== {{Ph-I-ConR}} ==References== {{reflist}} {{Ph-I-C}}"

New page

{{IncidentCargo
|Company=HelloSimply.com
|Status=Active
|ArticleType=Service
|Type=Service Termination
|Description=The service is trivially easy to subscribe to, but makes it prohibitively difficult to unsubscribe.
}}
{{Ph-I-Int}}
==Background==
{{Ph-I-B}}

==[Incident]==
{{Ph-I-I}}

===[Company]'s response===
{{Ph-I-ComR}}

==Lawsuit==
{{Ph-I-L}}

==Consumer response==
{{Ph-I-ConR}}

==References==
{{reflist}}

{{Ph-I-C}}