IFTTT discontinued Legacy plan - Revision history

Sojourna: /* Discontinuing the Legacy plan */

2026-03-09T03:40:47Z

Discontinuing the Legacy plan

← Older revision		Revision as of 03:40, 9 March 2026
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	===Communication to users===		===Communication to users===
	[[File:~~Screenshot 2025-01-15 114443~~.png\|right\|thumb\|Email sent to users about the Legacy Pro plan migration.]]		[[File:IFTTT legacy discontinuation notice.png\|right\|thumb\|Email sent to users about the Legacy Pro plan migration.]]

	Users received notifications by email and on IFTTT's website about the changes. The email stated:		Users received notifications by email and on IFTTT's website about the changes. The email stated:

Bananabot: Added archive URLs for 1 citation(s) using CRWCitationBot

2026-02-23T05:25:15Z

Added archive URLs for 1 citation(s) using CRWCitationBot

← Older revision		Revision as of 05:25, 23 February 2026
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	==Discontinuing the Legacy plan==		==Discontinuing the Legacy plan==
	In 2023, IFTTT announced changes to its subscription model. Legacy Pro plans were phased out, and users were migrated to a new "Pro+" plan. This change meant higher subscription costs, even for those who had subscribed under the ''"lifetime"'' pricing guarantee.<ref name="helpcenter">[https://help.ifttt.com/hc/en-us/articles/16014462721435-Important-Update-to-the-Legacy-Pro-Plan Important Update to the Legacy Pro Plan – IFTTT Help Center]</ref>		In 2023, IFTTT announced changes to its subscription model. Legacy Pro plans were phased out, and users were migrated to a new "Pro+" plan. This change meant higher subscription costs, even for those who had subscribed under the ''"lifetime"'' pricing guarantee.<ref name="helpcenter">[https://help.ifttt.com/hc/en-us/articles/16014462721435-Important-Update-to-the-Legacy-Pro-Plan Important Update to the Legacy Pro Plan – IFTTT Help Center] ([http://web.archive.org/web/20250216092704/https://help.ifttt.com/hc/en-us/articles/16014462721435-Important-Update-to-the-Legacy-Pro-Plan Archived])</ref>

	===Communication to users===		===Communication to users===

Bythmusters: Added cargo template

2026-01-13T08:19:11Z

Added cargo template

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 '''[[IFTTT]]''' initially offered a subscription plan marketed as a "lifetime" deal. Users were promised that the price would stay the same as long as the plan was active. After about three years, however, IFTTT discontinued the original plan, forcing users into a new, more expensive subscription tier.
@@ Line 19: / Line 30: @@
 ==Customer reaction==
 The rollback on IFTTT's original "lifetime" promise resulted in mass criticism from users who felt lied to by the company’s initial guarantees. Many users viewed the move as a breach of trust, teaching a valuable lesson on the meaning of a ''"lifetime"'' subscription claim in the tech industry.
 ==References==

AnotherConsumerRightsPerson: /* See also */

2025-09-19T14:59:11Z

AnotherConsumerRightsPerson: /* Background */

2025-09-19T14:58:58Z

Background

← Older revision		Revision as of 14:58, 19 September 2025
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	'''[[IFTTT]]''' initially offered a subscription plan marketed as a "lifetime" deal. Users were promised that the price would stay the same as long as the plan was active. After about three years, however, IFTTT discontinued the original plan, forcing users into a new, more expensive subscription tier.		'''[[IFTTT]]''' initially offered a subscription plan marketed as a "lifetime" deal. Users were promised that the price would stay the same as long as the plan was active. After about three years, however, IFTTT discontinued the original plan, forcing users into a new, more expensive subscription tier.

	==~~Backround~~==		==Background==
	In 2020, IFTTT launched the ''"Set Your Price"'' campaign for its Pro subscription. The campaign included the following promises:		In 2020, IFTTT launched the ''"Set Your Price"'' campaign for its Pro subscription. The campaign included the following promises:
	<blockquote>"If you upgrade to Pro before October 31st, whatever price you choose will be what you pay per month forever."<ref name="archive1">[https://web.archive.org/web/20201025203841/https://ifttt.com/explore/set_your_price_extended IFTTT: Set Your Price for Pro – Web Archive, October 25, 2020]</ref>		<blockquote>"If you upgrade to Pro before October 31st, whatever price you choose will be what you pay per month forever."<ref name="archive1">[https://web.archive.org/web/20201025203841/https://ifttt.com/explore/set_your_price_extended IFTTT: Set Your Price for Pro – Web Archive, October 25, 2020]</ref>

Sojourna: /* References */ Changed to call Reflist template

2025-06-12T21:41:30Z

References: Changed to call Reflist template

← Older revision		Revision as of 21:41, 12 June 2025
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	==References==		==References==
	~~<references />~~		{{Reflist}}

	[[Category:Discontinued subscription services]]		[[Category:Discontinued subscription services]]
	[[Category:Incidents]]		[[Category:Incidents]]
	[[Category:IFTTT]]		[[Category:IFTTT]]

Kostas: add ifttt cat

2025-02-22T20:39:58Z

add ifttt cat

← Older revision		Revision as of 20:39, 22 February 2025
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	[[Category:Discontinued subscription services]]		[[Category:Discontinued subscription services]]
	[[Category:Incidents]]		[[Category:Incidents]]
			[[Category:IFTTT]]

Kostas: Changed section title,add category, remove notice

2025-02-22T20:39:30Z

Changed section title,add category, remove notice

← Older revision		Revision as of 20:39, 22 February 2025
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	~~{{Incomplete}}~~

	'''[[IFTTT]]''' initially offered a subscription plan marketed as a "lifetime" deal. Users were promised that the price would stay the same as long as the plan was active. After about three years, however, IFTTT discontinued the original plan, forcing users into a new, more expensive subscription tier.		'''[[IFTTT]]''' initially offered a subscription plan marketed as a "lifetime" deal. Users were promised that the price would stay the same as long as the plan was active. After about three years, however, IFTTT discontinued the original plan, forcing users into a new, more expensive subscription tier.

	==~~Promises made by IFTTT~~==		==Backround==
	In 2020, IFTTT launched the ''"Set Your Price"'' campaign for its Pro subscription. The campaign included the following promises:		In 2020, IFTTT launched the ''"Set Your Price"'' campaign for its Pro subscription. The campaign included the following promises:
	<blockquote>"If you upgrade to Pro before October 31st, whatever price you choose will be what you pay per month forever."<ref name="archive1">[https://web.archive.org/web/20201025203841/https://ifttt.com/explore/set_your_price_extended IFTTT: Set Your Price for Pro – Web Archive, October 25, 2020]</ref>		<blockquote>"If you upgrade to Pro before October 31st, whatever price you choose will be what you pay per month forever."<ref name="archive1">[https://web.archive.org/web/20201025203841/https://ifttt.com/explore/set_your_price_extended IFTTT: Set Your Price for Pro – Web Archive, October 25, 2020]</ref>
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	[[Category:Discontinued subscription services]]		[[Category:Discontinued subscription services]]
			[[Category:Incidents]]

Kostas: minor formating

2025-01-27T21:36:43Z

minor formating

← Older revision		Revision as of 21:36, 27 January 2025
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	{{Incomplete}}'''[[IFTTT]]''' initially offered a subscription plan marketed as a "lifetime" deal. Users were promised that the price would stay the same as long as the plan was active. After about three years, however, IFTTT discontinued the original plan, forcing users into a new, more expensive subscription tier.		{{Incomplete}}

			'''[[IFTTT]]''' initially offered a subscription plan marketed as a "lifetime" deal. Users were promised that the price would stay the same as long as the plan was active. After about three years, however, IFTTT discontinued the original plan, forcing users into a new, more expensive subscription tier.

	==Promises made by IFTTT==		==Promises made by IFTTT==
	In 2020, IFTTT launched the ''"Set Your Price"'' campaign for its Pro subscription. The campaign included the following promises:<blockquote>"If you upgrade to Pro before October 31st, whatever price you choose will be what you pay per month forever."<ref name="archive1">[https://web.archive.org/web/20201025203841/https://ifttt.com/explore/set_your_price_extended IFTTT: Set Your Price for Pro – Web Archive, October 25, 2020]</ref>		In 2020, IFTTT launched the ''"Set Your Price"'' campaign for its Pro subscription. The campaign included the following promises:
			<blockquote>"If you upgrade to Pro before October 31st, whatever price you choose will be what you pay per month forever."<ref name="archive1">[https://web.archive.org/web/20201025203841/https://ifttt.com/explore/set_your_price_extended IFTTT: Set Your Price for Pro – Web Archive, October 25, 2020]</ref>

	"Set your price for Pro and we will honor it as long as your plan is active."<ref name="archive2">[https://web.archive.org/web/20201030004652/https://ifttt.com/subscriptions/pro IFTTT: Subscriptions Pro – Web Archive, October 30, 2020]</ref></blockquote>The monthly subscription price during this promotion was as low as $1.99.<ref name="archive2" />		"Set your price for Pro and we will honor it as long as your plan is active."<ref name="archive2">[https://web.archive.org/web/20201030004652/https://ifttt.com/subscriptions/pro IFTTT: Subscriptions Pro – Web Archive, October 30, 2020]</ref></blockquote>
			The monthly subscription price during this promotion was as low as $1.99.<ref name="archive2" />

	==Discontinuing the Legacy plan==		==Discontinuing the Legacy plan==
Line 10:		Line 14:

	===Communication to users===		===Communication to users===
			[[File:Screenshot 2025-01-15 114443.png\|right\|thumb\|Email sent to users about the Legacy Pro plan migration.]]

	Users received notifications by email and on IFTTT's website about the changes. The email stated:		Users received notifications by email and on IFTTT's website about the changes. The email stated:
	*"On an upcoming renewal, legacy accounts will be migrated from our Legacy Pro tier to Pro+."<ref name="helpcenter" />		*"On an upcoming renewal, legacy accounts will be migrated from our Legacy Pro tier to Pro+."<ref name="helpcenter" />

	~~[[File:Screenshot 2025-01-15 114443.png\|left\|thumb\|Email sent to users about the Legacy Pro plan migration.]]~~

	==Customer reaction==		==Customer reaction==

Waldo: Modify categories now that this is an incident page

2025-01-23T10:35:08Z

Modify categories now that this is an incident page

← Older revision		Revision as of 10:35, 23 January 2025
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	<references />		<references />

	[[Category:~~Software companies]]~~		[[Category:Discontinued subscription services]]
	~~[[Category:Consumer rights]]~~
	~~[[Category:Subscription models~~]]

← Older revision		Revision as of 14:59, 19 September 2025
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	==See also==		==See also==
	*[[Subscription models]]
	*[[Consumer rights]]
	*[[Lifetime guarantees in software services]]

	==References==		==References==