IanS: Add incident details

2026-05-07T10:00:01Z

Add incident details

← Older revision		Revision as of 10:00, 7 May 2026
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	\|Description=In 2025, a class action was brought against JB Hi-Fi alleging that they sold extended warranties to consumers which had with little to no value over w		\|Description=In 2025, a class action was brought against JB Hi-Fi alleging that they sold extended warranties to consumers which had with little to no value over w
	}}		}}
	~~{{Ph-I-Int}}~~
	==Background==		==Background==
	{{Ph-I-B}}		Between 1 January 2011 and 8 December 2023, [[JB Hi-Fi]] sold extended warranties (A.K.A Extended Care or Extra Care) to its customers.<ref>{{Cite web \|title=JB Hi-Fi Group Proceeding (Class Action) \|url=https://www.supremecourt.vic.gov.au/areas/group-proceedings/jb-hi-fi-class-action \|url-status=live \|access-date=2026-05-07 \|website=Supreme Court of Victoria}}</ref> It is alleged that those extended warranties provided little to no value to consumers, over what the {{Wplink\|Australian Consumer Law}} already gives.<ref name=":0">{{Cite web \|title=About the JB Hi-Fi Class Action \|url=https://www.mauriceblackburn.com.au/class-actions/join-a-class-action/jbhifi-class-action/about/ \|url-status=live \|access-date=2026-05-07 \|website=Maurice Blackburn Lawfirm}}</ref>

	==[Incident]==		==[Incident]==
	~~{{Ph-I-I}}~~

	===~~[Company]~~'s response===		===JB Hi-Fi's response===
	~~{{Ph-I-ComR}}~~


	==Lawsuit==		==Lawsuit==
	~~{{Ph-I-L}}~~

			=== Claims ===
			In 2025, {{Wplink\|Maurice Blackburn (law firm)\|Maurice Blackburn Lawyers}}, filed a class action lawsuit in the Supreme Court of Victoria alleging that JB Hi-Fi used misleading or deceptive conduct or unconscionable conduct in selling the extended warranties, including by telling customers either directly or by implying, that the extended warranties:

			* operated for longer than their rights under the Australian Consumer Law;
			* provided benefits that the Australian Consumer Law did not; and
			* were of value to customers.<ref name=":0" />

			=== Rebuttal ===
			JB Hi-Fi's defense is that information about the extended warranty, as well as the Australian Consumer Law (ACL) was available to the consumer at the time of purchase. This meant that the consumer could have made their own assessment of the extended warranty's value. They further argue that the extended warranty provided further value. beyond what the ACL grants consumers.<ref>{{Cite web \|last=Paterson \|first=Jeannie Marie \|date=2026-03-19 \|title=Why millions of JB Hi‑Fi customers are getting these texts and emails about a court case \|url=https://lsj.com.au/articles/why-millions-of-jb-hi-fi-customers-are-getting-these-texts-and-emails-about-a-court-case/ \|access-date=2026-05-07 \|website=LSJ Online}}</ref>

			=== Outcome ===
			The class action is still ongoing in the The Supreme Court of Victoria, Australia. The initial trial will begin on 5 October 2026.<ref>{{Cite web \|title=Frequently asked questions \|url=https://www.mauriceblackburn.com.au/class-actions/join-a-class-action/jbhifi-class-action/faq/ \|url-status=live \|access-date=2026-05-07 \|website=Maurice Blackburn Lawyers}}</ref>

	==Consumer response==		==Consumer response==

IanS: Created page with "{{IncidentCargo |Company=JB Hi-Fi |StartDate=2011-01-01 |EndDate=2023-12-08 |Status=Pending Resolution |ArticleType=Service |Type=Anti-consumer Behavior |Description=In 2025, a class action was brought against JB Hi-Fi alleging that they sold extended warranties to consumers which had with little to no value over w }} {{Ph-I-Int}} ==Background== {{Ph-I-B}} ==[Incident]== {{Ph-I-I}} ===[Company]'s response=== {{Ph-I-ComR}} ==Lawsuit== {{Ph-I-L}} ==Con..."

2026-05-07T09:00:43Z

Created page with "{{IncidentCargo |Company=JB Hi-Fi |StartDate=2011-01-01 |EndDate=2023-12-08 |Status=Pending Resolution |ArticleType=Service |Type=Anti-consumer Behavior |Description=In 2025, a class action was brought against JB Hi-Fi alleging that they sold extended warranties to consumers which had with little to no value over w }} {{Ph-I-Int}} ==Background== {{Ph-I-B}} ==[Incident]== {{Ph-I-I}} ===[Company]'s response=== {{Ph-I-ComR}} ==Lawsuit== {{Ph-I-L}} ==Con..."

New page

{{IncidentCargo
|Company=JB Hi-Fi
|StartDate=2011-01-01
|EndDate=2023-12-08
|Status=Pending Resolution
|ArticleType=Service
|Type=Anti-consumer Behavior
|Description=In 2025, a class action was brought against JB Hi-Fi alleging that they sold extended warranties to consumers which had with little to no value over w
}}
{{Ph-I-Int}}
==Background==
{{Ph-I-B}}

==[Incident]==
{{Ph-I-I}}

===[Company]'s response===
{{Ph-I-ComR}}

==Lawsuit==
{{Ph-I-L}}

==Consumer response==
{{Ph-I-ConR}}

==References==
{{reflist}}

{{Ph-I-C}}

JB Hi-Fi Group Proceeding (Class Action) - Revision history

IanS: Add incident details