Lieferando - Revision history

Bananabot: Added archive URLs for 5 citation(s) using CRWCitationBot

2026-02-23T05:49:16Z

Added archive URLs for 5 citation(s) using CRWCitationBot

Bythmusters: Copied info from infobox to cargo

2026-01-25T14:26:36Z

Copied info from infobox to cargo

← Older revision		Revision as of 14:26, 25 January 2026
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	{{~~InfoboxCompany~~		{{CompanyCargo
	\| ~~Name~~ = ~~Lieferando~~		\|Description=
	\| Founded = 2009		\|Founded=2009
	\| Industry = Food Delivery		\|Industry=Food Delivery
	\| ~~Official~~ Website = https://www.lieferando.de		\|Logo=Lieferando.png
	~~\|Type=Subsidiary\|Logo=Lieferando.png~~}}		\|ParentCompany=
			\|Type=Subsidiary
			\|Website=https://www.lieferando.de
			}}
	'''Lieferando''' is a German online food ordering and delivery service, started in 2009 and later incorporated into [[wikipedia:Just_Eat_Takeaway\|Just Eat Takeaway]]. It is among the largest delivery platforms in Germany.		'''Lieferando''' is a German online food ordering and delivery service, started in 2009 and later incorporated into [[wikipedia:Just_Eat_Takeaway\|Just Eat Takeaway]]. It is among the largest delivery platforms in Germany.

2A00:1E:DB84:B401:3DDA:FB7D:17D1:5545: /* Pricing and extra fees */

2026-01-04T16:57:27Z

Pricing and extra fees

← Older revision		Revision as of 16:57, 4 January 2026
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	===Pricing and extra fees===		===Pricing and extra fees===
	While Lieferando is free (it is not free for a while, you get transport fees and service fess now when you order online since 2025 at least, each menu item is more often than not 0.5-1 Euro pricier if you compare to the restaurant website. So you pay around 10-15% more in total) for consumers to use, restaurants pay substantial commissions per order. Observers note that:		Restaurants pay substantial commissions per order. Observers note that consumers also pay extra fees for using lieferando:
	*'''Higher menu prices''': Restaurants sometimes increase their listed menu prices on Lieferando to offset commissions. As a result, consumers ordering the same meal through the platform might pay more than if they had ordered directly.		*'''Higher menu prices''': Restaurants sometimes increase their listed menu prices on Lieferando to offset commissions. As a result, consumers ordering the same meal through the platform might pay more than if they had ordered directly.
	*'''Delivery and service fees''': Depending on restaurant agreements and optional platform features (e.g., contactless or expedited delivery), consumers may face additional charges at checkout.		*'''Delivery and service fees''': Depending on restaurant agreements and optional platform features (e.g., contactless or expedited delivery), consumers may face additional charges at checkout.

2A00:1E:DB84:B401:3DDA:FB7D:17D1:5545: /* Pricing and extra fees */ Adjust the note that it is supposed to be free

2026-01-04T16:55:51Z

Pricing and extra fees: Adjust the note that it is supposed to be free

← Older revision		Revision as of 16:55, 4 January 2026
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	===Pricing and extra fees===		===Pricing and extra fees===
	While Lieferando is free for consumers to use, restaurants pay substantial commissions per order. Observers note that:		While Lieferando is free (it is not free for a while, you get transport fees and service fess now when you order online since 2025 at least, each menu item is more often than not 0.5-1 Euro pricier if you compare to the restaurant website. So you pay around 10-15% more in total) for consumers to use, restaurants pay substantial commissions per order. Observers note that:
	*'''Higher menu prices''': Restaurants sometimes increase their listed menu prices on Lieferando to offset commissions. As a result, consumers ordering the same meal through the platform might pay more than if they had ordered directly.		*'''Higher menu prices''': Restaurants sometimes increase their listed menu prices on Lieferando to offset commissions. As a result, consumers ordering the same meal through the platform might pay more than if they had ordered directly.
	*'''Delivery and service fees''': Depending on restaurant agreements and optional platform features (e.g., contactless or expedited delivery), consumers may face additional charges at checkout.		*'''Delivery and service fees''': Depending on restaurant agreements and optional platform features (e.g., contactless or expedited delivery), consumers may face additional charges at checkout.

2A00:1E:DB85:4C01:97B:56BF:1E91:DEB5: /* Consumer-protection profile */

2025-08-17T22:26:53Z

Consumer-protection profile

← Older revision		Revision as of 22:26, 17 August 2025
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	*'''Unclear ownership of sites''': The practice of creating lookalike webpages can make it difficult for customers to figure out who is responsible when problems occur, particularly if the official restaurant site and the Lieferando clone are nearly identical.		*'''Unclear ownership of sites''': The practice of creating lookalike webpages can make it difficult for customers to figure out who is responsible when problems occur, particularly if the official restaurant site and the Lieferando clone are nearly identical.
	*'''Potential conflict of interest''': By heavily promoting these shadow websites and paying for top search results, Lieferando can overshadow a restaurant’s own official site, reducing transparency for consumers who genuinely wish to buy directly.		*'''Potential conflict of interest''': By heavily promoting these shadow websites and paying for top search results, Lieferando can overshadow a restaurant’s own official site, reducing transparency for consumers who genuinely wish to buy directly.
	*'''Point programm got removed without notice of users''': Lieferando shadow removed its point ~~porogramm~~ at 2024-12-16 (user source<ref>https://www.mydealz.de/diskussion/lieferando-stellt-zum-16122024-das-punkteprogramm-ein-2464445</ref>) for all users which made all users lose all their points. These could be worth a lot of money if they ordered a lot. They did not send an E-Mail and there is not even an official post regarding this issue. Even worse is the help-page of lieferando is still mentioning the points programm as of 2025-02-16<ref>https://www.lieferando.de/kundenservice/thema/punkte-programm</ref> even if it does not exist anymore. Nowhere in their their T&Cs<ref>https://www.lieferando.de/terms-and-conditions</ref> it is mentioned that this can be done silently. These points can have a lot of value.		*'''Point programm got removed without notice of users''': Lieferando shadow removed its point programm at 2024-12-16 (user source<ref>https://www.mydealz.de/diskussion/lieferando-stellt-zum-16122024-das-punkteprogramm-ein-2464445</ref>) for all users which made all users lose all their points. These could be worth a lot of money if they ordered a lot. They did not send an E-Mail and there is not even an official post regarding this issue. Even worse is the help-page of lieferando is still mentioning the points programm as of 2025-02-16<ref>https://www.lieferando.de/kundenservice/thema/punkte-programm</ref> even if it does not exist anymore. Nowhere in their their T&Cs<ref>https://www.lieferando.de/terms-and-conditions</ref> it is mentioned that this can be done silently. These points can have a lot of value.

	==References==		==References==
	<references />		<references />
	[[Category:Lieferando]]		[[Category:Lieferando]]

Rain: AGB is a German term.

2025-05-27T08:23:52Z

AGB is a German term.

← Older revision		Revision as of 08:23, 27 May 2025
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	*'''Unclear ownership of sites''': The practice of creating lookalike webpages can make it difficult for customers to figure out who is responsible when problems occur, particularly if the official restaurant site and the Lieferando clone are nearly identical.		*'''Unclear ownership of sites''': The practice of creating lookalike webpages can make it difficult for customers to figure out who is responsible when problems occur, particularly if the official restaurant site and the Lieferando clone are nearly identical.
	*'''Potential conflict of interest''': By heavily promoting these shadow websites and paying for top search results, Lieferando can overshadow a restaurant’s own official site, reducing transparency for consumers who genuinely wish to buy directly.		*'''Potential conflict of interest''': By heavily promoting these shadow websites and paying for top search results, Lieferando can overshadow a restaurant’s own official site, reducing transparency for consumers who genuinely wish to buy directly.
	*'''Point programm got removed without notice of users:''' Lieferando shadow removed its point porogramm at 2024-12-16 (user source<ref>https://www.mydealz.de/diskussion/lieferando-stellt-zum-16122024-das-punkteprogramm-ein-2464445</ref>) for all users which made all users lose all their points. These could be worth a lot of money if they ordered a lot. They did not send an E-Mail and there is not even an official post regarding this issue. Even worse is the help-page of lieferando is still mentioning the points programm as of 2025-02-16<ref>https://www.lieferando.de/kundenservice/thema/punkte-programm</ref> even if it does not exist anymore . Nowhere in their their ~~AGBs~~<ref>https://www.lieferando.de/terms-and-conditions</ref> it is mentioned that this can be done silently. These points can have a lot of value.		*'''Point programm got removed without notice of users''': Lieferando shadow removed its point porogramm at 2024-12-16 (user source<ref>https://www.mydealz.de/diskussion/lieferando-stellt-zum-16122024-das-punkteprogramm-ein-2464445</ref>) for all users which made all users lose all their points. These could be worth a lot of money if they ordered a lot. They did not send an E-Mail and there is not even an official post regarding this issue. Even worse is the help-page of lieferando is still mentioning the points programm as of 2025-02-16<ref>https://www.lieferando.de/kundenservice/thema/punkte-programm</ref> even if it does not exist anymore. Nowhere in their their T&Cs<ref>https://www.lieferando.de/terms-and-conditions</ref> it is mentioned that this can be done silently. These points can have a lot of value.

	==References==		==References==
	<references />		<references />
	[[Category:Lieferando]]		[[Category:Lieferando]]

Mr Pollo: adding company category

2025-03-04T00:09:00Z

adding company category

← Older revision		Revision as of 00:09, 4 March 2025
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	==References==		==References==
	<references />		<references />
			[[Category:Lieferando]]
	[[Category:~~Online retailers]]~~
	~~[[Category:Transport companies]]~~
	~~[[Category:Food and drink companies~~]]

2A02:810D:983F:A9CC:B9A3:43D6:5079:A461: added user source of removal

2025-02-16T21:18:09Z

added user source of removal

← Older revision		Revision as of 21:18, 16 February 2025
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	*'''Unclear ownership of sites''': The practice of creating lookalike webpages can make it difficult for customers to figure out who is responsible when problems occur, particularly if the official restaurant site and the Lieferando clone are nearly identical.		*'''Unclear ownership of sites''': The practice of creating lookalike webpages can make it difficult for customers to figure out who is responsible when problems occur, particularly if the official restaurant site and the Lieferando clone are nearly identical.
	*'''Potential conflict of interest''': By heavily promoting these shadow websites and paying for top search results, Lieferando can overshadow a restaurant’s own official site, reducing transparency for consumers who genuinely wish to buy directly.		*'''Potential conflict of interest''': By heavily promoting these shadow websites and paying for top search results, Lieferando can overshadow a restaurant’s own official site, reducing transparency for consumers who genuinely wish to buy directly.
	*'''Point programm got removed without notice of users:''' Lieferando shadow removed its point porogramm at 2024-12-16 for all users which made all users lose all their points. These could be worth a lot of money if they ordered a lot. They did not send an E-Mail and there is not even an official post regarding this issue. Even worse is the help-page of lieferando is still mentioning the points programm as of 2025-02-16<ref>https://www.lieferando.de/kundenservice/thema/punkte-programm</ref> even if it does not exist anymore . Nowhere in their their AGBs<ref>https://www.lieferando.de/terms-and-conditions</ref> it is mentioned that this can be done silently. These points can have a lot of value.		*'''Point programm got removed without notice of users:''' Lieferando shadow removed its point porogramm at 2024-12-16 (user source<ref>https://www.mydealz.de/diskussion/lieferando-stellt-zum-16122024-das-punkteprogramm-ein-2464445</ref>) for all users which made all users lose all their points. These could be worth a lot of money if they ordered a lot. They did not send an E-Mail and there is not even an official post regarding this issue. Even worse is the help-page of lieferando is still mentioning the points programm as of 2025-02-16<ref>https://www.lieferando.de/kundenservice/thema/punkte-programm</ref> even if it does not exist anymore . Nowhere in their their AGBs<ref>https://www.lieferando.de/terms-and-conditions</ref> it is mentioned that this can be done silently. These points can have a lot of value.

	==References==		==References==

2A02:810D:983F:A9CC:B9A3:43D6:5079:A461: I added a problem with the silent removal of the point programm of lieferando

2025-02-16T21:14:47Z

I added a problem with the silent removal of the point programm of lieferando

← Older revision		Revision as of 21:14, 16 February 2025
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	*'''Unclear ownership of sites''': The practice of creating lookalike webpages can make it difficult for customers to figure out who is responsible when problems occur, particularly if the official restaurant site and the Lieferando clone are nearly identical.		*'''Unclear ownership of sites''': The practice of creating lookalike webpages can make it difficult for customers to figure out who is responsible when problems occur, particularly if the official restaurant site and the Lieferando clone are nearly identical.
	*'''Potential conflict of interest''': By heavily promoting these shadow websites and paying for top search results, Lieferando can overshadow a restaurant’s own official site, reducing transparency for consumers who genuinely wish to buy directly.		*'''Potential conflict of interest''': By heavily promoting these shadow websites and paying for top search results, Lieferando can overshadow a restaurant’s own official site, reducing transparency for consumers who genuinely wish to buy directly.
			*'''Point programm got removed without notice of users:''' Lieferando shadow removed its point porogramm at 2024-12-16 for all users which made all users lose all their points. These could be worth a lot of money if they ordered a lot. They did not send an E-Mail and there is not even an official post regarding this issue. Even worse is the help-page of lieferando is still mentioning the points programm as of 2025-02-16<ref>https://www.lieferando.de/kundenservice/thema/punkte-programm</ref> even if it does not exist anymore . Nowhere in their their AGBs<ref>https://www.lieferando.de/terms-and-conditions</ref> it is mentioned that this can be done silently. These points can have a lot of value.

	==References==		==References==

Shingo: Fixed an infobox.

2025-01-27T00:44:52Z

Fixed an infobox.

← Older revision		Revision as of 00:44, 27 January 2025
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	\| Industry = Food Delivery		\| Industry = Food Delivery
	\| Official Website = https://www.lieferando.de		\| Official Website = https://www.lieferando.de
	}}		\|Type=Subsidiary\|Logo=Lieferando.png}}

	'''Lieferando''' is a German online food ordering and delivery service, started in 2009 and later incorporated into [[wikipedia:Just_Eat_Takeaway\|Just Eat Takeaway]]. It is among the largest delivery platforms in Germany.		'''Lieferando''' is a German online food ordering and delivery service, started in 2009 and later incorporated into [[wikipedia:Just_Eat_Takeaway\|Just Eat Takeaway]]. It is among the largest delivery platforms in Germany.

← Older revision		Revision as of 05:49, 23 February 2026
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	===Shadow websites and possible consumer confusion===		===Shadow websites and possible consumer confusion===
	Investigations by media outlets, including Bayerischer Rundfunk (BR), revealed that Lieferando creates “shadow websites” closely mimicking the look and name of partner restaurants’ official websites.<ref>Rebecca Ciesielski, Sammy Khamis und Johannes Lenz (Feburary 25, 2021). [https://www.tagesschau.de/investigativ/br-recherche/lieferando-websites-101.html "Lieferandos Geschäft mit 'Schattenwebseiten'"] (in German). ''Bayerischer Rundfunk (BR)''. </ref> This may confuse consumers in several ways:		Investigations by media outlets, including Bayerischer Rundfunk (BR), revealed that Lieferando creates “shadow websites” closely mimicking the look and name of partner restaurants’ official websites.<ref>Rebecca Ciesielski, Sammy Khamis und Johannes Lenz (Feburary 25, 2021). [https://www.tagesschau.de/investigativ/br-recherche/lieferando-websites-101.html "Lieferandos Geschäft mit 'Schattenwebseiten'"] (in German). ''Bayerischer Rundfunk (BR)''. ([http://web.archive.org/web/20251022074420/https://www.tagesschau.de/investigativ/br-recherche/lieferando-websites-101.html Archived])</ref> This may confuse consumers in several ways:
	*'''Misleading search results''': When people search for a specific restaurant online, the Lieferando “shadow” site often appears at the top of search results due to paid ads and ranking strategies. This can lead customers to believe they are ordering directly from the restaurant.		*'''Misleading search results''': When people search for a specific restaurant online, the Lieferando “shadow” site often appears at the top of search results due to paid ads and ranking strategies. This can lead customers to believe they are ordering directly from the restaurant.
	*'''Hidden commissions''': Even if the restaurant itself handles the food delivery, a commission (often around 13%) is charged on orders placed through Lieferando. When Lieferando also delivers the food, this commission can rise to 30%. Critics argue this setup may indirectly inflate menu prices and fees for consumers.		*'''Hidden commissions''': Even if the restaurant itself handles the food delivery, a commission (often around 13%) is charged on orders placed through Lieferando. When Lieferando also delivers the food, this commission can rise to 30%. Critics argue this setup may indirectly inflate menu prices and fees for consumers.
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	Although it may seem unrelated at first, labor conditions can affect the consumer experience:		Although it may seem unrelated at first, labor conditions can affect the consumer experience:
	*'''Delivery reliability''': Critics say harsh working conditions – particularly in bad weather or under stressful scheduling –can lead to rushed deliveries, occasional delays, or inconsistent quality of service.		*'''Delivery reliability''': Critics say harsh working conditions – particularly in bad weather or under stressful scheduling –can lead to rushed deliveries, occasional delays, or inconsistent quality of service.
	*'''Real-time tracking and performance monitoring''': Lieferando tracks couriers’ locations and delivery times to ensure prompt service. While this might benefit customers who want quick updates, data-protection experts raise concerns about continuous oversight and whether it places undue pressure on riders.<ref>Reichert, Philipp (August 1, 2023). [https://www.tagesschau.de/investigativ/report-mainz/lieferando-bonussystem-lohn-100.html "Bestell-Boom auf dem Rücken der Beschäftigten?"] (in German). ''SWR''.</ref>		*'''Real-time tracking and performance monitoring''': Lieferando tracks couriers’ locations and delivery times to ensure prompt service. While this might benefit customers who want quick updates, data-protection experts raise concerns about continuous oversight and whether it places undue pressure on riders.<ref>Reichert, Philipp (August 1, 2023). [https://www.tagesschau.de/investigativ/report-mainz/lieferando-bonussystem-lohn-100.html "Bestell-Boom auf dem Rücken der Beschäftigten?"] (in German). ''SWR''. ([http://web.archive.org/web/20251018160526/https://www.tagesschau.de/investigativ/report-mainz/lieferando-bonussystem-lohn-100.html Archived])</ref>

	===Customer support and transparency===		===Customer support and transparency===
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	*'''Unclear ownership of sites''': The practice of creating lookalike webpages can make it difficult for customers to figure out who is responsible when problems occur, particularly if the official restaurant site and the Lieferando clone are nearly identical.		*'''Unclear ownership of sites''': The practice of creating lookalike webpages can make it difficult for customers to figure out who is responsible when problems occur, particularly if the official restaurant site and the Lieferando clone are nearly identical.
	*'''Potential conflict of interest''': By heavily promoting these shadow websites and paying for top search results, Lieferando can overshadow a restaurant’s own official site, reducing transparency for consumers who genuinely wish to buy directly.		*'''Potential conflict of interest''': By heavily promoting these shadow websites and paying for top search results, Lieferando can overshadow a restaurant’s own official site, reducing transparency for consumers who genuinely wish to buy directly.
	*'''Point programm got removed without notice of users''': Lieferando shadow removed its point programm at 2024-12-16 (user source<ref>https://www.mydealz.de/diskussion/lieferando-stellt-zum-16122024-das-punkteprogramm-ein-2464445</ref>) for all users which made all users lose all their points. These could be worth a lot of money if they ordered a lot. They did not send an E-Mail and there is not even an official post regarding this issue. Even worse is the help-page of lieferando is still mentioning the points programm as of 2025-02-16<ref>https://www.lieferando.de/kundenservice/thema/punkte-programm</ref> even if it does not exist anymore. Nowhere in their their T&Cs<ref>https://www.lieferando.de/terms-and-conditions</ref> it is mentioned that this can be done silently. These points can have a lot of value.		*'''Point programm got removed without notice of users''': Lieferando shadow removed its point programm at 2024-12-16 (user source<ref>https://www.mydealz.de/diskussion/lieferando-stellt-zum-16122024-das-punkteprogramm-ein-2464445 ([http://web.archive.org/web/20250610054446/https://www.mydealz.de/diskussion/lieferando-stellt-zum-16122024-das-punkteprogramm-ein-2464445 Archived])</ref>) for all users which made all users lose all their points. These could be worth a lot of money if they ordered a lot. They did not send an E-Mail and there is not even an official post regarding this issue. Even worse is the help-page of lieferando is still mentioning the points programm as of 2025-02-16<ref>https://www.lieferando.de/kundenservice/thema/punkte-programm ([http://web.archive.org/web/20240523062746/https://www.lieferando.de/kundenservice/thema/punkte-programm Archived])</ref> even if it does not exist anymore. Nowhere in their their T&Cs<ref>https://www.lieferando.de/terms-and-conditions ([http://web.archive.org/web/20260208030832/https://www.lieferando.de/terms-and-conditions Archived])</ref> it is mentioned that this can be done silently. These points can have a lot of value.

	==References==		==References==
	<references />		<references />
	[[Category:Lieferando]]		[[Category:Lieferando]]