Microsoft Office 365 - Revision history

Matt78: Changed category to "Microsoft Office".

2026-05-04T16:55:26Z

Changed category to "Microsoft Office".

← Older revision		Revision as of 16:55, 4 May 2026
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	==Incidents==		==Incidents==
	This is a list of all consumer-protection incidents related to this product. Any incidents not mentioned here can be found in the [[:Category:~~{{PAGENAME}}~~\|~~{{PAGENAME}}~~ category]].		This is a list of all consumer-protection incidents related to this product. Any incidents not mentioned here can be found in the [[:Category:Microsoft Office\|Microsoft Office category]].

	===General===		===General===

ClippyFellow47: Grammar edits to improve tone.

2026-05-04T14:17:29Z

Grammar edits to improve tone.

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Sojourna at 03:21, 11 April 2026

2026-04-11T03:21:15Z

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SpanishLearner: /* Copilot up-sell (2024—) */ Added a screenshot of Microsoft's forced "upgrade" email and information about Microsoft misleading customers into thinking it was the same plan going up in price.

2026-04-10T09:08:07Z

Copilot up-sell (2024—): Added a screenshot of Microsoft's forced "upgrade" email and information about Microsoft misleading customers into thinking it was the same plan going up in price.

← Older revision		Revision as of 09:08, 10 April 2026
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	===Copilot up-sell ''(2024—)''===		===Copilot up-sell ''(2024—)''===
	Microsoft has been accused of misleading customers from around October 2024 by suggesting they had to move to higher-priced Microsoft 365 personal and family plans that included Copilot.<ref name="kumar">{{Cite web\|last=Kumar\|first=Sneha\|date=2025-10-27\|title=Australia sues Microsoft over AI-linked subscription price hikes\|url=https://www.reuters.com/world/asia-pacific/australia-takes-microsoft-court-says-it-misled-27-million-customers-2025-10-26/\|website=Reuters\|url-status=live\|archive-url=https://ghostarchive.org/archive/xlhzD\|archive-date=2026-03-06\|access-date=2026-03-06\|df=mdy-all}}</ref><ref name="video-explanation">{{Cite web\|author=Atomic Shrimp\|date=2025-01-25\|title=Microsoft’s Sneaky Forced-Upsell to 365 Users; If You Don’t Need/Want Copilot, Don’t Pay for It\|url=https://www.youtube.com/watch?v=eYVPThx7yss\|website=[[YouTube]]\|url-status=live\|archive-url=https://preservetube.com/watch?v=eYVPThx7yss\|archive-date=2025-01-25\|access-date=2026-03-06\|df=mdy-all}}</ref>		[[File:MS365Scam.png\|thumb\|Microsoft's email informing consumers their Microsoft 365 plan was increasing in price and getting AI "features".]]
			Microsoft has been accused of misleading customers from around October 2024 by suggesting they had to move to higher-priced Microsoft 365 personal and family plans that included Copilot<ref name="kumar">{{Cite web\|last=Kumar\|first=Sneha\|date=2025-10-27\|title=Australia sues Microsoft over AI-linked subscription price hikes\|url=https://www.reuters.com/world/asia-pacific/australia-takes-microsoft-court-says-it-misled-27-million-customers-2025-10-26/\|website=Reuters\|url-status=live\|archive-url=https://ghostarchive.org/archive/xlhzD\|archive-date=2026-03-06\|access-date=2026-03-06\|df=mdy-all}}</ref><ref name="video-explanation">{{Cite web\|author=Atomic Shrimp\|date=2025-01-25\|title=Microsoft’s Sneaky Forced-Upsell to 365 Users; If You Don’t Need/Want Copilot, Don’t Pay for It\|url=https://www.youtube.com/watch?v=eYVPThx7yss\|website=[[YouTube]]\|url-status=live\|archive-url=https://preservetube.com/watch?v=eYVPThx7yss\|archive-date=2025-01-25\|access-date=2026-03-06\|df=mdy-all}}</ref>. The upsell was phrased in a way that gave consumers the impression that they were staying on the same plan, but the price was increasing with no way to opt out of the new AI features.

	In January 2025, YouTuber Atomic Shrimp reported that Microsoft had enacted a "forced up-sell" of 365's new AI Copilot feature.<ref name="video-explanation" /> Users with basic accounts (now called "Classic"), such as Shrimp himself, had been informed their subscription fee was going up, but that they would enjoy new features as a result, including Copilot. In his efforts to disable Copilot, Shrimp subsequently discovered that Microsoft now offered "Classic" plans, identical to the old basic plans both in features and in subscription fee. The option to downgrade to Classic, however, was only clearly visible to enterprise users, not to personal users. In essence Microsoft upgraded users' plans without their consent and hid the option to downgrade. While Atomic Shrimp's video suggested contacting support to revert to the "Classic" plan, it is possible to downgrade a personal account through the website via the cancellation process.		In January 2025, YouTuber Atomic Shrimp reported that Microsoft had enacted a "forced up-sell" of 365's new AI Copilot feature.<ref name="video-explanation" /> Users with basic accounts (now called "Classic"), such as Shrimp himself, had been informed their subscription fee was going up, but that they would enjoy new features as a result, including Copilot. In his efforts to disable Copilot, Shrimp subsequently discovered that Microsoft now offered "Classic" plans, identical to the old basic plans both in features and in subscription fee. The option to downgrade to Classic, however, was only clearly visible to enterprise users, not to personal users. In essence Microsoft upgraded users' plans without their consent and hid the option to downgrade. While Atomic Shrimp's video suggested contacting support to revert to the "Classic" plan, it is possible to downgrade a personal account through the website via the cancellation process.

210.237.44.98: Correcting grammar, improving readability.

2026-04-09T05:16:09Z

Correcting grammar, improving readability.

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RogueScholar: Reorganize page sections and edit for clarity, correcting tone issues enough to warrant removing Tone warning template, though further improvements are likely still needed

2026-04-02T12:14:42Z

Reorganize page sections and edit for clarity, correcting tone issues enough to warrant removing Tone warning template, though further improvements are likely still needed

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Sojourna: Clean-up; pass on style.

2026-03-07T00:44:33Z

Clean-up; pass on style.

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CopyeditorHF: /* Microsoft Copilot on by default */ Tonal edits, reworded to present the information in more professional language.

2026-02-25T15:30:17Z

Microsoft Copilot on by default: Tonal edits, reworded to present the information in more professional language.

Bananabot: Added archive URLs for 3 citation(s) using CRWCitationBot

2026-02-23T06:14:12Z

Added archive URLs for 3 citation(s) using CRWCitationBot

← Older revision		Revision as of 06:14, 23 February 2026
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	Versions other than the Enterprise or Education volume licensing editions do not allow turning telemetry off fully. Moreover, the setting is configured to the least private setting by default.		Versions other than the Enterprise or Education volume licensing editions do not allow turning telemetry off fully. Moreover, the setting is configured to the least private setting by default.

	Office transmits data about 23 000 to 25 000 different types of events<ref>https://www.privacycompany.eu/blog/impact-assessment-shows-privacy-risks-microsoft-office-proplus-enterprise</ref> (other reports in context of the German BSI audit speak of 30 000 types of events) to Microsoft. Microsoft can adjust the level of detail transmitted remotely. This can go up to every single keystroke being broadcast live to Microsoft servers in the background.		Office transmits data about 23 000 to 25 000 different types of events<ref>https://www.privacycompany.eu/blog/impact-assessment-shows-privacy-risks-microsoft-office-proplus-enterprise ([http://web.archive.org/web/20251218014735/https://www.privacycompany.eu/blog/impact-assessment-shows-privacy-risks-microsoft-office-proplus-enterprise Archived])</ref> (other reports in context of the German BSI audit speak of 30 000 types of events) to Microsoft. Microsoft can adjust the level of detail transmitted remotely. This can go up to every single keystroke being broadcast live to Microsoft servers in the background.

	Given that it is not uncommon in some countries even for hospital to run consumer versions of the software, the privacy implications are tremendous. It cannot reasonably be assumed that any data entered into nor any interaction with a Microsoft Office application will stay private.		Given that it is not uncommon in some countries even for hospital to run consumer versions of the software, the privacy implications are tremendous. It cannot reasonably be assumed that any data entered into nor any interaction with a Microsoft Office application will stay private.

	===Publisher Removal from Microsoft 365 Computers (Oct. 2026)===		===Publisher Removal from Microsoft 365 Computers (Oct. 2026)===
	In October 2026, Microsoft will be removing Publisher from computers<ref>{{Cite web \|last=Poremsky \|first=Diane \|date=2025-03-31 \|title=Can people keep using Microsoft Publisher unsupported after the end of support date in October 2026 \|url=https://learn.microsoft.com/en-us/answers/questions/5389573/can-people-keep-using-microsoft-publisher-unsuppor}}</ref> with Microsoft 365 as part of their "end of support" of the application.		In October 2026, Microsoft will be removing Publisher from computers<ref>{{Cite web \|last=Poremsky \|first=Diane \|date=2025-03-31 \|title=Can people keep using Microsoft Publisher unsupported after the end of support date in October 2026 \|url=https://learn.microsoft.com/en-us/answers/questions/5389573/can-people-keep-using-microsoft-publisher-unsuppor \|archive-url=http://web.archive.org/web/20251124135927/https://learn.microsoft.com/en-us/answers/questions/5389573/can-people-keep-using-microsoft-publisher-unsuppor \|archive-date=24 Nov 2025}}</ref> with Microsoft 365 as part of their "end of support" of the application.

	===Automatically saving Word Documents to the Cloud (August 2025)===		===Automatically saving Word Documents to the Cloud (August 2025)===
	In its company blog, Microsoft announced that Word would from now on create documents and save their autosave information to Microsoft servers by default. This setting can be manually reconfigured to use the local computer.<ref>{{Cite web \|last=Munoz \|first=Raoul \|date=2025-08-26 \|title=Save new files automatically to the cloud in Word for Windows \|url=https://techcommunity.microsoft.com/blog/microsoft365insiderblog/save-new-files-automatically-to-the-cloud-in-word-for-windows/4445216 \|access-date=2025-08-28 \|website=Microsoft 365 Insider Blog}}</ref>		In its company blog, Microsoft announced that Word would from now on create documents and save their autosave information to Microsoft servers by default. This setting can be manually reconfigured to use the local computer.<ref>{{Cite web \|last=Munoz \|first=Raoul \|date=2025-08-26 \|title=Save new files automatically to the cloud in Word for Windows \|url=https://techcommunity.microsoft.com/blog/microsoft365insiderblog/save-new-files-automatically-to-the-cloud-in-word-for-windows/4445216 \|access-date=2025-08-28 \|website=Microsoft 365 Insider Blog \|archive-url=http://web.archive.org/web/20260131230010/https://techcommunity.microsoft.com/blog/microsoft365insiderblog/save-new-files-automatically-to-the-cloud-in-word-for-windows/4445216 \|archive-date=31 Jan 2026}}</ref>

	This leads to all information in the document being uploaded to Microsoft servers even before a user has the chance to select local storage when first saving the document.		This leads to all information in the document being uploaded to Microsoft servers even before a user has the chance to select local storage when first saving the document.

Biggusbrickus at 21:27, 20 February 2026

2026-02-20T21:27:23Z

← Older revision		Revision as of 21:27, 20 February 2026
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	}}		}}

	'''[[wikipedia:Microsoft_365\|Microsoft 365]]''' is a family of software, including Microsoft Word, Microsoft PowerPoint, and Microsoft Excel. The branding '''Office 365''' was introduced in 2010 to refer to its subscription-based [[software as a service]], including hosted services such as Office on the web.		'''[[wikipedia:Microsoft_365\|Microsoft 365]]''' (previously named Office 365) is a family of software, including Microsoft Word, Microsoft PowerPoint, and Microsoft Excel. The branding '''Office 365''' was introduced in 2010 to refer to its subscription-based [[software as a service]], including hosted services such as Office on the web.

			In 2017, it was renamed to Microsoft 365.<ref>[["Microsoft Office 365 is a part of Microsoft 365".]] ''microsoft.com''. [https://web.archive.org/web/20201022030805/https://www.microsoft.com/en-us/microsoft-365/office-365 Archived] from the original on 2020-10-22. Retrieved 2026-02-20.</ref>

	==Consumer Impact Summary==		==Consumer Impact Summary==

← Older revision		Revision as of 15:30, 25 February 2026
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	===Microsoft Copilot on by default===		===Microsoft Copilot on by default===
	In the current version of Office 365, Microsoft Copilot is turned on by default. It can be turned off in some of the Office applications' options (Word, ~~Excel, but not~~ PowerPoint, ~~though Microsoft say they'll add the "off" button to PowerPoint in February 2025)~~.		In the current version of Office 365, Microsoft Copilot is turned on by default. It can be turned off in some of the Office applications' options, such as Word, PowerPoint, and Excel.

	===~~Forced~~ Copilot up-sell (Oct. 2024)===		===Copilot up-sell (Oct. 2024)===
	Microsoft has been accused of misleading customers from around October 2024, by suggesting they had to move to higher-priced Microsoft 365 personal and family plans that included Copilot.<ref name=":0">{{Cite web \|date=2025-10-27 \|title=Australia sues Microsoft over AI-linked subscription price hikes \|url=https://www.reuters.com/world/asia-pacific/australia-takes-microsoft-court-says-it-misled-27-million-customers-2025-10-26/ \|url-status=live \|access-date=2025-10-28 \|website=Reuters}}</ref><ref name="video-explanation" />		Microsoft has been accused of misleading customers from around October 2024 by suggesting they had to move to higher-priced Microsoft 365 personal and family plans that included Copilot.<ref name=":0">{{Cite web \|date=2025-10-27 \|title=Australia sues Microsoft over AI-linked subscription price hikes \|url=https://www.reuters.com/world/asia-pacific/australia-takes-microsoft-court-says-it-misled-27-million-customers-2025-10-26/ \|url-status=live \|access-date=2025-10-28 \|website=Reuters}}</ref><ref name="video-explanation" />

	In January 2025, YouTuber Atomic Shrimp reported<ref name="video-explanation">{{cite web\|author=Atomic Shrimp\|title=Microsoft’s Sneaky Forced-Upsell to 365 Users; If You Don’t Need/Want Copilot, Don’t Pay for It\|url=https://www.youtube.com/watch?v=eYVPThx7yss\|website=Youtube\|date=25 Jan 2025\|access-date=25 Feb 2025\|url-status=live\|archive-url=https://web.archive.org/web/20250225115451/https://www.youtube.com/watch?v=eYVPThx7yss%2A\|archive-date=25 Feb 2025}}</ref> that Microsoft had enacted a "forced up-sell" of 365's new AI Copilot feature. Users with basic accounts (now called "Classic"), such as Shrimp himself, had been informed their subscription fee was going up, but that they would enjoy new features as a result, including Copilot. In his efforts to disable Copilot, Shrimp subsequently discovered that Microsoft now offered "Classic" plans, identical to the old basic plans both in features and in subscription fee. The option to downgrade to Classic, however, was only clearly visible to enterprise users, not to personal users. In essence Microsoft upgraded users' plans without their consent and hid the option to downgrade. While Atomic Shrimp's video suggested contacting support to revert to the "Classic" plan, it is possible to downgrade a personal account through the website via the cancellation process.		In January 2025, YouTuber Atomic Shrimp reported<ref name="video-explanation">{{cite web\|author=Atomic Shrimp\|title=Microsoft’s Sneaky Forced-Upsell to 365 Users; If You Don’t Need/Want Copilot, Don’t Pay for It\|url=https://www.youtube.com/watch?v=eYVPThx7yss\|website=Youtube\|date=25 Jan 2025\|access-date=25 Feb 2025\|url-status=live\|archive-url=https://web.archive.org/web/20250225115451/https://www.youtube.com/watch?v=eYVPThx7yss%2A\|archive-date=25 Feb 2025}}</ref> that Microsoft had enacted a "forced up-sell" of 365's new AI Copilot feature. Users with basic accounts (now called "Classic"), such as Shrimp himself, had been informed their subscription fee was going up, but that they would enjoy new features as a result, including Copilot. In his efforts to disable Copilot, Shrimp subsequently discovered that Microsoft now offered "Classic" plans, identical to the old basic plans both in features and in subscription fee. The option to downgrade to Classic, however, was only clearly visible to enterprise users, not to personal users. In essence Microsoft upgraded users' plans without their consent and hid the option to downgrade. While Atomic Shrimp's video suggested contacting support to revert to the "Classic" plan, it is possible to downgrade a personal account through the website via the cancellation process.
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	===File Request===		===File Request===
	File request, a common feature in other cloud service providers' ''free'' plans, that allows you to invite users to anonymously upload files to a designated cloud folder (e.g. group vacation photos) is only available in personal plans if every uploader is logged-in to a Microsoft account. If you want anonymous uploads, you have to upgrade to a One Drive for Business-Account. Since this is a common feature in other providers' free private plans (e.g. Dropbox), consumers subconsciously expect it to be a feature in paid personal OneDrive plans of the highest tier, but it's not offered.		File request, a common feature in other cloud service providers' ''free'' plans, that allows you to invite users to anonymously upload files to a designated cloud folder (e.g., group vacation photos) is only available in personal plans if every uploader is logged-in to a Microsoft account. If you want anonymous uploads, you have to upgrade to a One Drive for Business-Account. Since this is a common feature in other providers' free private plans (e.g. Dropbox), consumers subconsciously expect it to be a feature in paid personal OneDrive plans of the highest tier, but it's not offered.

	===Obfuscation of local saving in favor of OneDrive===		===Obfuscation of local saving in favor of OneDrive===
	~~Because of OneDrive, since~~ the introduction of Office 365, saving files locally has been ~~getting more and~~ more difficult to do. ~~Previously~~, the user would ~~get~~ the ~~expected saving~~ dialog with a pop-up to browse their computer and choose a file-storage location. This is now multiple clicks away, making it harder to avoid saving the file on OneDrive~~, Microsoft's cloud service~~.		Since the introduction of Office 365, saving files locally has been made more difficult due to Windows favoring of OneDrive, its cloud-based storage service. When saving a file previously, the user would encounter the save dialog with a pop-up to browse their computer and choose a file-storage location. This is now multiple clicks away, making it harder to avoid saving the file on OneDrive.

	Files on one's computer are also automatically uploaded to OneDrive by default, causing numerous issues (such as synchronization errors and duplicate files) Turning off this automatic backup is ~~also of considerable difficulty~~, as ~~one has to~~ navigate ~~a number of~~ settings to ~~get to~~ this option.		Files on one's computer are also automatically uploaded to OneDrive by default, causing numerous issues (such as synchronization errors and duplicate files). Turning off this automatic backup is not user-friendly, as the user must navigate multiple settings to disable this option.

	~~To mitigate this somewhat,~~ user can go into Options > Save > Set the check mark on "save locally as default". It still ~~takes~~ multiple clicks to save a file, but the cloud options are ~~at least a bit~~ less intrusive.		The user can go into Options > Save > Set the check mark on "save locally as default". This still requires multiple clicks to save a file, but the cloud options are marginally less intrusive.

	===Forced Diagnostic Data Transmission===		===Forced Diagnostic Data Transmission===