Miku charges subscription for previously free features - Revision history

Reform: Added Feature Ransom category

2026-03-25T20:32:19Z

Added Feature Ransom category

← Older revision		Revision as of 20:32, 25 March 2026
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	[[Category:Miku]]		[[Category:Miku]]
	[[Category:Incidents]]		[[Category:Incidents]]
			[[Category:Feature_Ransom]]

Bananabot: Added archive URLs for 1 citation(s) using CRWCitationBot

2026-02-23T06:16:18Z

Added archive URLs for 1 citation(s) using CRWCitationBot

← Older revision		Revision as of 06:16, 23 February 2026
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	Many customers were displeased with the subscription service added to Miku. Leading to products being returned and customers emailing Innovative Health Monitoring to voice their opinions with the company.		Many customers were displeased with the subscription service added to Miku. Leading to products being returned and customers emailing Innovative Health Monitoring to voice their opinions with the company.

	Due to these subscription changes being instituted through automatic updates to the Miku mobile application, turning off automatic updates and refusing to update the Miku app would keep the features that were now locked behind a subscription.<ref>{{Cite web \|title=Miku bought out and now charging a subscription for basic features. \|url=https://www.reddit.com/r/daddit/comments/16jr4vy/miku_bought_out_and_now_charging_a_subscription/ \|url-status=live \|access-date=4 Apr 2025 \|website=[[Reddit]]}}</ref>		Due to these subscription changes being instituted through automatic updates to the Miku mobile application, turning off automatic updates and refusing to update the Miku app would keep the features that were now locked behind a subscription.<ref>{{Cite web \|title=Miku bought out and now charging a subscription for basic features. \|url=https://www.reddit.com/r/daddit/comments/16jr4vy/miku_bought_out_and_now_charging_a_subscription/ \|url-status=live \|access-date=4 Apr 2025 \|website=[[Reddit]] \|archive-url=http://web.archive.org/web/20230916002158/https://old.reddit.com/r/daddit/comments/16jr4vy/miku_bought_out_and_now_charging_a_subscription/ \|archive-date=16 Sep 2023}}</ref>

	== Industry trend ==		== Industry trend ==

Louis at 09:51, 22 January 2026

2026-01-22T09:51:13Z

← Older revision		Revision as of 09:51, 22 January 2026
Line 46:		Line 46:
	Due to these subscription changes being instituted through automatic updates to the Miku mobile application, turning off automatic updates and refusing to update the Miku app would keep the features that were now locked behind a subscription.<ref>{{Cite web \|title=Miku bought out and now charging a subscription for basic features. \|url=https://www.reddit.com/r/daddit/comments/16jr4vy/miku_bought_out_and_now_charging_a_subscription/ \|url-status=live \|access-date=4 Apr 2025 \|website=[[Reddit]]}}</ref>		Due to these subscription changes being instituted through automatic updates to the Miku mobile application, turning off automatic updates and refusing to update the Miku app would keep the features that were now locked behind a subscription.<ref>{{Cite web \|title=Miku bought out and now charging a subscription for basic features. \|url=https://www.reddit.com/r/daddit/comments/16jr4vy/miku_bought_out_and_now_charging_a_subscription/ \|url-status=live \|access-date=4 Apr 2025 \|website=[[Reddit]]}}</ref>

	== ~~Broader implications~~ ==		== Industry trend ==
	The changes that Innovative Health Monitoring has made to the Miku care+ subscription model regarding the accessibility of its previously-offered services to customers sets a precedent for how Innovative Health Monitoring can remove or completely lock services away from customers in the future for all products and services they provide. According to the Miku Terms of service, "We reserve the right to change the Terms at any time, but if we do, we will do our best to bring it to your attention by placing a notice on the Miku website, by sending you an email, and/or by some other means."<ref name=":0">{{Cite web \|date=15 Sep 2023 \|title=Miku Care terms of service \|url=https://mikucare.com/pages/terms-of-service \|url-status=live \|archive-url=https://web.archive.org/web/20250722045420/https://mikucare.com/pages/terms-of-service \|archive-date=22 Jul 2025 \|access-date=15 Aug 2025 \|website=Miku Care}}</ref> and "If you use the Services in any way after a change to the Terms are effective, you agree to the changes to the Terms."<ref name=":0" />		The changes that Innovative Health Monitoring has made to the Miku care+ subscription model regarding the accessibility of its previously-offered services to customers sets a precedent for how Innovative Health Monitoring can remove or completely lock services away from customers in the future for all products and services they provide. According to the Miku Terms of service:
			<blockquote>''"We reserve the right to change the Terms at any time, but if we do, we will do our best to bring it to your attention by placing a notice on the Miku website, by sending you an email, and/or by some other means."<ref name=":0">{{Cite web \|date=15 Sep 2023 \|title=Miku Care terms of service \|url=https://mikucare.com/pages/terms-of-service \|url-status=live \|archive-url=https://web.archive.org/web/20250722045420/https://mikucare.com/pages/terms-of-service \|archive-date=22 Jul 2025 \|access-date=15 Aug 2025 \|website=Miku Care}}</ref>''</blockquote>

			and

			<blockquote>''"If you use the Services in any way after a change to the Terms are effective, you agree to the changes to the Terms."<ref name=":0" />''</blockquote>



	== References ==		== References ==

Bythmusters: Added cargo details and copyediting

2025-12-05T01:13:09Z

Added cargo details and copyediting

← Older revision		Revision as of 01:13, 5 December 2025
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	{{IncidentCargo		{{IncidentCargo
	\|Company=Miku		\|Company=Miku
			\|StartDate=2023-09-15
			\|EndDate=
	\|Status=Active		\|Status=Active
	\|ArticleType=~~Service~~		\|ProductLine=Miku Pro Smart Baby Monitor
	\|Type=Digital ~~restrictions~~, Terms of Service, Cloud ~~lockout~~		\|Product=Miku Pro Smart Baby Monitor
	\|Description=~~On September 15 2023,~~ Miku revoked previously free baby monitor features, now selling them for $9.99 under ~~care~~+ subscription.		\|ArticleType=Incident
			\|Type=Digital Restriction, Terms of Service, Cloud Lockout
			\|Description=Miku revoked previously free baby monitor features, now selling them for $9.99/mo under the "Care+" subscription.
	}}		}}

	==Incident==		==Incident==
	[[File:Miku email to customers.png\|alt=Miku Email to Customers on September 15, 2023\|thumb\|Miku Email to Customers on September 15, 2023]]		[[File:Miku email to customers.png\|alt=Miku Email to Customers on September 15, 2023\|thumb\|Miku Email to Customers on September 15, 2023]]
	Through the acquisition of Miku Inc by Innovative Health Monitoring LLC, Miku sent out an email notice to all of their users on September 15~~'th~~ 2023 detailing changes to the access Miku customers have to features on their Miku device starting October 1~~'st~~ 2023. According to Miku, "For customers who did not previously subscribe to Care+, many of the features you have been receiving for free will now require a monthly subscription fee. " <ref>{{Cite web \|title=Letter to Customers \|url=https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf \|url-status=live \|archive-url=https://web.archive.org/web/20231010081331/https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf \|archive-date=10 Oct 2023 \|access-date=4 Apr 2025}}</ref>		Through the acquisition of Miku Inc by Innovative Health Monitoring LLC, Miku sent out an email notice to all of their users on September 15, 2023 detailing changes to the access Miku customers have to features on their Miku device starting October 1, 2023. According to Miku, "For customers who did not previously subscribe to Care+, many of the features you have been receiving for free will now require a monthly subscription fee."<ref>{{Cite web \|title=Letter to Customers \|url=https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf \|url-status=live \|archive-url=https://web.archive.org/web/20231010081331/https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf \|archive-date=10 Oct 2023 \|access-date=4 Apr 2025}}</ref>

	===Changes made===		===Changes made===

JackFromWisconsin: JackFromWisconsin moved page Miku Charges Subscription for Previously Free Features to Miku charges subscription for previously free features: Misspelled title: Not in sentence case

2025-08-17T16:51:05Z

JackFromWisconsin moved page Miku Charges Subscription for Previously Free Features to Miku charges subscription for previously free features: Misspelled title: Not in sentence case

← Older revision		Revision as of 16:51, 17 August 2025
(No difference)

Mr Pollo at 11:59, 16 August 2025

2025-08-16T11:59:26Z

← Older revision		Revision as of 11:59, 16 August 2025
Line 6:		Line 6:
	\|Description=On September 15 2023, Miku revoked previously free baby monitor features, now selling them for $9.99 under care+ subscription.		\|Description=On September 15 2023, Miku revoked previously free baby monitor features, now selling them for $9.99 under care+ subscription.
	}}		}}
	==Incident:==		==Incident==
	[[File:Miku email to customers.png\|alt=Miku Email to Customers on September 15, 2023\|thumb\|Miku Email to Customers on September 15, 2023]]		[[File:Miku email to customers.png\|alt=Miku Email to Customers on September 15, 2023\|thumb\|Miku Email to Customers on September 15, 2023]]
	Through the acquisition of Miku Inc by Innovative Health Monitoring LLC, Miku sent out an email notice to all of their users on September 15'th 2023 detailing changes to the access Miku customers have to features on their Miku device starting October 1'st 2023. According to Miku, "For customers who did not previously subscribe to Care+, many of the features you have been receiving for free will now require a monthly subscription fee. " <ref>{{Cite web \|title=Letter to Customers \|url=https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf \|url-status=live \|archive-url=https://web.archive.org/web/20231010081331/https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf \|archive-date=10 Oct 2023 \|access-date=4 Apr 2025}}</ref>		Through the acquisition of Miku Inc by Innovative Health Monitoring LLC, Miku sent out an email notice to all of their users on September 15'th 2023 detailing changes to the access Miku customers have to features on their Miku device starting October 1'st 2023. According to Miku, "For customers who did not previously subscribe to Care+, many of the features you have been receiving for free will now require a monthly subscription fee. " <ref>{{Cite web \|title=Letter to Customers \|url=https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf \|url-status=live \|archive-url=https://web.archive.org/web/20231010081331/https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf \|archive-date=10 Oct 2023 \|access-date=4 Apr 2025}}</ref>

	===Changes ~~Made:~~===		===Changes made===
	According to the Miku email to customers, the new breakdown of feature changes is as follows:		According to the Miku email to customers, the new breakdown of feature changes is as follows:

Line 36:		Line 36:
	**Monthly Membership + Unlimited video storage ($29.99 per month)		**Monthly Membership + Unlimited video storage ($29.99 per month)

	===Customer ~~Response:~~===		===Customer response===
	Many customers were displeased with the subscription service added to Miku. Leading to products being returned and customers emailing Innovative Health Monitoring to voice their opinions with the company.		Many customers were displeased with the subscription service added to Miku. Leading to products being returned and customers emailing Innovative Health Monitoring to voice their opinions with the company.

	Due to these subscription changes being instituted through automatic updates to the Miku mobile application, turning off automatic updates and refusing to update the Miku app would keep the features that were now locked behind a subscription.<ref>{{Cite web \|title=Miku bought out and now charging a subscription for basic features. \|url=https://www.reddit.com/r/daddit/comments/16jr4vy/miku_bought_out_and_now_charging_a_subscription/ \|url-status=live \|access-date=4 Apr 2025 \|website=[[Reddit]]}}</ref>		Due to these subscription changes being instituted through automatic updates to the Miku mobile application, turning off automatic updates and refusing to update the Miku app would keep the features that were now locked behind a subscription.<ref>{{Cite web \|title=Miku bought out and now charging a subscription for basic features. \|url=https://www.reddit.com/r/daddit/comments/16jr4vy/miku_bought_out_and_now_charging_a_subscription/ \|url-status=live \|access-date=4 Apr 2025 \|website=[[Reddit]]}}</ref>

	== Broader ~~Implications:~~ ==		== Broader implications ==
	The changes that Innovative Health Monitoring has made to the Miku care+ subscription model regarding the accessibility of its previously-offered services to customers sets a precedent for how Innovative Health Monitoring can remove or completely lock services away from customers in the future for all products and services they provide. According to the Miku Terms of service, "We reserve the right to change the Terms at any time, but if we do, we will do our best to bring it to your attention by placing a notice on the Miku website, by sending you an email, and/or by some other means."<ref name=":0">{{Cite web \|date=15 Sep 2023 \|title=Miku Care terms of service \|url=https://mikucare.com/pages/terms-of-service \|url-status=live \|archive-url=https://web.archive.org/web/20250722045420/https://mikucare.com/pages/terms-of-service \|archive-date=22 Jul 2025 \|access-date=15 Aug 2025 \|website=Miku Care}}</ref> and "If you use the Services in any way after a change to the Terms are effective, you agree to the changes to the Terms."<ref name=":0" />		The changes that Innovative Health Monitoring has made to the Miku care+ subscription model regarding the accessibility of its previously-offered services to customers sets a precedent for how Innovative Health Monitoring can remove or completely lock services away from customers in the future for all products and services they provide. According to the Miku Terms of service, "We reserve the right to change the Terms at any time, but if we do, we will do our best to bring it to your attention by placing a notice on the Miku website, by sending you an email, and/or by some other means."<ref name=":0">{{Cite web \|date=15 Sep 2023 \|title=Miku Care terms of service \|url=https://mikucare.com/pages/terms-of-service \|url-status=live \|archive-url=https://web.archive.org/web/20250722045420/https://mikucare.com/pages/terms-of-service \|archive-date=22 Jul 2025 \|access-date=15 Aug 2025 \|website=Miku Care}}</ref> and "If you use the Services in any way after a change to the Terms are effective, you agree to the changes to the Terms."<ref name=":0" />

	== References: ==		== References ==
	<references />		<references />
			[[Category:Miku]]
			[[Category:Incidents]]

Left4Code: fixing it up, if this goes well im going to try to integrate

2025-08-15T22:49:12Z

fixing it up, if this goes well im going to try to integrate

← Older revision		Revision as of 22:49, 15 August 2025
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	\|Description=On September 15 2023, Miku revoked previously free baby monitor features, now selling them for $9.99 under care+ subscription.		\|Description=On September 15 2023, Miku revoked previously free baby monitor features, now selling them for $9.99 under care+ subscription.
	}}		}}
	==~~Miku Charges Subscription for Previously Free Features~~:==		==Incident:==
	[[File:Miku email to customers.png\|alt=Miku Email to Customers on September 15, 2023\|thumb\|Miku Email to Customers on September 15, 2023]]		[[File:Miku email to customers.png\|alt=Miku Email to Customers on September 15, 2023\|thumb\|Miku Email to Customers on September 15, 2023]]
	Through the acquisition of Miku Inc by Innovative Health Monitoring LLC, Miku sent out an email notice to all of their users on September 15'th 2023 detailing changes to the access Miku customers have to features on their Miku device starting October 1'st 2023. According to Miku, "For customers who did not previously subscribe to Care+, many of the features you have been receiving for free will now require a monthly subscription fee. " <ref ~~name~~=":1" />		Through the acquisition of Miku Inc by Innovative Health Monitoring LLC, Miku sent out an email notice to all of their users on September 15'th 2023 detailing changes to the access Miku customers have to features on their Miku device starting October 1'st 2023. According to Miku, "For customers who did not previously subscribe to Care+, many of the features you have been receiving for free will now require a monthly subscription fee. " <ref>{{Cite web \|title=Letter to Customers \|url=https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf \|url-status=live \|archive-url=https://web.archive.org/web/20231010081331/https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf \|archive-date=10 Oct 2023 \|access-date=4 Apr 2025}}</ref>

	===Changes Made:===		===Changes Made:===
Line 41:		Line 41:
	Due to these subscription changes being instituted through automatic updates to the Miku mobile application, turning off automatic updates and refusing to update the Miku app would keep the features that were now locked behind a subscription.<ref>{{Cite web \|title=Miku bought out and now charging a subscription for basic features. \|url=https://www.reddit.com/r/daddit/comments/16jr4vy/miku_bought_out_and_now_charging_a_subscription/ \|url-status=live \|access-date=4 Apr 2025 \|website=[[Reddit]]}}</ref>		Due to these subscription changes being instituted through automatic updates to the Miku mobile application, turning off automatic updates and refusing to update the Miku app would keep the features that were now locked behind a subscription.<ref>{{Cite web \|title=Miku bought out and now charging a subscription for basic features. \|url=https://www.reddit.com/r/daddit/comments/16jr4vy/miku_bought_out_and_now_charging_a_subscription/ \|url-status=live \|access-date=4 Apr 2025 \|website=[[Reddit]]}}</ref>

	===Broader Implications:===		== Broader Implications: ==
	The changes that Innovative Health Monitoring has made to the Miku care+ subscription model regarding the accessibility of its previously-offered services to customers sets a precedent for how Innovative Health Monitoring can remove or completely lock services away from customers in the future for all products and services they provide. According to the Miku Terms of service, "We reserve the right to change the Terms at any time, but if we do, we will do our best to bring it to your attention by placing a notice on the Miku website, by sending you an email, and/or by some other means."<ref name=":2">{{Cite web \|date=15 Sep 2023 \|title=Miku Care terms of service \|url=https://mikucare.com/pages/terms-of-service \|url-status=live \|archive-url=https://web.archive.org/web/20250722045420/https://mikucare.com/pages/terms-of-service \|archive-date=22 Jul 2025 \|access-date=15 Aug 2025 \|website=Miku Care}}</ref> and "If you use the Services in any way after a change to the Terms are effective, you agree to the changes to the Terms."<ref name=":2" />		The changes that Innovative Health Monitoring has made to the Miku care+ subscription model regarding the accessibility of its previously-offered services to customers sets a precedent for how Innovative Health Monitoring can remove or completely lock services away from customers in the future for all products and services they provide. According to the Miku Terms of service, "We reserve the right to change the Terms at any time, but if we do, we will do our best to bring it to your attention by placing a notice on the Miku website, by sending you an email, and/or by some other means."<ref name=":0">{{Cite web \|date=15 Sep 2023 \|title=Miku Care terms of service \|url=https://mikucare.com/pages/terms-of-service \|url-status=live \|archive-url=https://web.archive.org/web/20250722045420/https://mikucare.com/pages/terms-of-service \|archive-date=22 Jul 2025 \|access-date=15 Aug 2025 \|website=Miku Care}}</ref> and "If you use the Services in any way after a change to the Terms are effective, you agree to the changes to the Terms."<ref name=":0" />

	==References==		== References: ==
	<references />		<references />

Left4Code at 22:37, 15 August 2025

2025-08-15T22:37:21Z

← Older revision		Revision as of 22:37, 15 August 2025
Line 6:		Line 6:
	\|Description=On September 15 2023, Miku revoked previously free baby monitor features, now selling them for $9.99 under care+ subscription.		\|Description=On September 15 2023, Miku revoked previously free baby monitor features, now selling them for $9.99 under care+ subscription.
	}}		}}
	~~{{Ph-I-Int}}~~		==Miku Charges Subscription for Previously Free Features:==
	==~~Background~~==		[[File:Miku email to customers.png\|alt=Miku Email to Customers on September 15, 2023\|thumb\|Miku Email to Customers on September 15, 2023]]
	~~{{Ph-I-B}}~~		Through the acquisition of Miku Inc by Innovative Health Monitoring LLC, Miku sent out an email notice to all of their users on September 15'th 2023 detailing changes to the access Miku customers have to features on their Miku device starting October 1'st 2023. According to Miku, "For customers who did not previously subscribe to Care+, many of the features you have been receiving for free will now require a monthly subscription fee. " <ref name=":1" />

	==~~[Incident]~~==		===Changes Made:===
	~~{{Ph-I-I}}~~		According to the Miku email to customers, the new breakdown of feature changes is as follows:

	~~===[Company]~~'s ~~response~~===		*Updated Free features:
	~~{{Ph-I-ComR}}~~		**Live HD video and audio streaming (available locally only unless the customer's smartphone or tablet is operating on the same wireless network as the monitoring device.
			[[File:Miku site 999permonth.png\|alt=Miku website describing new features for $9.99/Mo\|thumb\|Miku website describing new features for $9.99/Mo]]

			*Updated Subscription Membership features At '''<u>$9.99</u>''' per month:
			**Live HD video and audio (local and remote access);
			**two-way talk;
			**live breathing waveform;
			**sleep and health analytics;
			**environmental analytics;
			**various notifications and alerts;
			**sounds and lullabies;
			**three days of video storage;
			**Care+ access;
			**wellness trends.;
			**tips from medical and sleep experts; and
			**wellness tracking tools (height, weight, feeding, body temp, diaper changes)

	~~==Lawsuit==~~		*Offer access to higher tier memberships that include longer term video storage at the following levels:
	~~{{Ph-I-L}}~~		**Monthly Membership + 30 days of video storage ($14.99 per month);
			**Monthly Membership + 1 Year of video storage ($19.99 per month); and
			**Monthly Membership + Unlimited video storage ($29.99 per month)

			===Customer Response:===
			Many customers were displeased with the subscription service added to Miku. Leading to products being returned and customers emailing Innovative Health Monitoring to voice their opinions with the company.

	==~~Consumer response~~==		Due to these subscription changes being instituted through automatic updates to the Miku mobile application, turning off automatic updates and refusing to update the Miku app would keep the features that were now locked behind a subscription.<ref>{{Cite web \|title=Miku bought out and now charging a subscription for basic features. \|url=https://www.reddit.com/r/daddit/comments/16jr4vy/miku_bought_out_and_now_charging_a_subscription/ \|url-status=live \|access-date=4 Apr 2025 \|website=[[Reddit]]}}</ref>
	~~{{Ph-I-ConR~~}}

			===Broader Implications:===
			The changes that Innovative Health Monitoring has made to the Miku care+ subscription model regarding the accessibility of its previously-offered services to customers sets a precedent for how Innovative Health Monitoring can remove or completely lock services away from customers in the future for all products and services they provide. According to the Miku Terms of service, "We reserve the right to change the Terms at any time, but if we do, we will do our best to bring it to your attention by placing a notice on the Miku website, by sending you an email, and/or by some other means."<ref name=":2">{{Cite web \|date=15 Sep 2023 \|title=Miku Care terms of service \|url=https://mikucare.com/pages/terms-of-service \|url-status=live \|archive-url=https://web.archive.org/web/20250722045420/https://mikucare.com/pages/terms-of-service \|archive-date=22 Jul 2025 \|access-date=15 Aug 2025 \|website=Miku Care}}</ref> and "If you use the Services in any way after a change to the Terms are effective, you agree to the changes to the Terms."<ref name=":2" />

	==References==		==References==
	~~{{reflist}}~~		<references />

	~~{{Ph-I-C}}~~

Left4Code: On September 15 2023, Miku revoked previously free baby monitor features, now selling them for $9.99 under care+ subscription.

2025-08-15T22:31:05Z

On September 15 2023, Miku revoked previously free baby monitor features, now selling them for $9.99 under care+ subscription.

New page

{{IncidentCargo
|Company=Miku
|Status=Active
|ArticleType=Service
|Type=Digital restrictions, Terms of Service, Cloud lockout
|Description=On September 15 2023, Miku revoked previously free baby monitor features, now selling them for $9.99 under care+ subscription.
}}
{{Ph-I-Int}}
==Background==
{{Ph-I-B}}

==[Incident]==
{{Ph-I-I}}

===[Company]'s response===
{{Ph-I-ComR}}

==Lawsuit==
{{Ph-I-L}}

==Consumer response==
{{Ph-I-ConR}}

==References==
{{reflist}}

{{Ph-I-C}}